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64 65 <meta name="yandex-verification" content="eea0e82139b22cbb"/> 66 <link itemprop="url" href="https://botto.ai/en/support/"> 67 68 69 70<meta name="twitter:card" content="summary"> 71<meta name="twitter:title" content="Support - Botto Platform"> 72<meta name="twitter:description" content="Ask a question about Botto Platform and we'll help you solve it. Botto Platform is a tool for generating high-quality leads."> 73 74 75 76 77<meta property="og:url" content="https://botto.ai/en/support/"> 78<meta property="og:title" content="Support - Botto Platform"> 79<meta property="og:description" content="Ask a question about Botto Platform and we'll help you solve it. Botto Platform is a tool for generating high-quality leads."> 80<meta property="og:site_name" content="Botto Platform"> 81 82 83 84 85<meta itemprop="url" content="https://botto.ai/en/support/"> 86<meta itemprop="name" content="Support - Botto Platform"> 87<meta itemprop="description" content="Ask a question about Botto Platform and we'll help you solve it. Botto Platform is a tool for generating high-quality leads."> 88 89 90<title>Support - Botto Platform</title> 91<meta name="description" content="Ask a question about Botto Platform and we'll help you solve it. Botto Platform is a tool for generating high-quality leads."> 92 93 94 95 96 <meta name="keywords" content="None"/> 97 <meta name="viewport" content="width=device-width, initial-scale=1.0"/> 98 99 100 101 102 103 <link rel="stylesheet" type="text/css" href="/static/css/style.7130aa5b18f3.css"> 104 <link rel="icon" href="/static/img/favicon.1f48050be0de.ico" type="image/x-icon"> 105 <link rel="shortcut icon" href="/static/img/favicon.1f48050be0de.ico" type="image/x-icon"> 106 107 108 109 110</head> 111<body class="template-homepage"> 112 113 114 115 116 117 118 <header class="header"> 119 <div class="mobail_sc bg_mobile"></div> 120 <div class="row first"> 121 122 <div class="support"><a href="/en/support/">Support</a></div> 123 <div class="tutorial"><a 124 href="/en/support-page/education/">Training</a> 125 </div> 126 <div class="thanks"><a href="#modal=thanks"></a></div> 127 </div> 128 <div class="row last"> 129 <div class="block"> 130 131 <div class="logo"><a href="/en/"> 132 133 <img class="full" src="/media/images/Group_65.original.svg" alt=""/> 134 135 <img 136 class="mobile" 137 src="/media/images/logo_white.original.svg" 138 alt=""/></a> 139 </div> 140 <div class="mobail_sc dots"> 141 142 <img class="open" src="/media/images/dots.original.svg" alt=""/> 143 144 <img class="close" src="/media/images/close.original.svg" alt=""/> 145 </div> 146 147 <div class="menu"> 148 <nav> 149 <ul> 150 151 152 153 154 155 156 157 158<li><a class="mobail" href="/en/#possibility">Tools</a> 159 <ul class="hover first"> 160 <li> 161 <ul> 162 163 <li> 164 <a target="_self" 165 href="/en/tools/voice-mailings/">Voice campaigns</a><div><p data-block-key="abafz">Call up to 1 million people per day</p><p data-block-key="80hdp">with speech recognition</p></div> 166 </li> 167 168 <li> 169 <a target="_self" 170 href="/en/tools/sms-mailings/">SMS campaigns</a><div><p data-block-key="abg9t">Send marketing and service messages</p></div> 171 </li> 172 173 <li> 174 <a target="_self" 175 href="/en/tools/e-mail-newsletters/">Email campaigns</a><div><p data-block-key="abafz">Send up to 10 million emails per day with high inbox placement, open rate, and CTR</p></div> 176 </li> 177 178 <li> 179 <a target="_self" 180 href="/en/tools/mailing-messengers/">Messenger campaigns</a><div><p data-block-key="g55fo">Send bulk messages to your customersâ base via WhatsApp or Telegram</p></div> 181 </li> 182 183 </ul> 184 </li> 185 <li> 186 <ul> 187 188 <li> 189 <a target="_self" 190 href="/en/tools/validatsia-kontactov/">Contact validation</a><div><p data-block-key="nqyup">Check the activity of your audiences, including phone numbers, emails, messenger availability, and mobile operator affiliation.</p></div> 191 </li> 192 193 <li> 194 <a target="_self" 195 href="/en/tools/tracking-system/">Tracking system</a><div><p data-block-key="03rjp">Analyze link clicks and customize communication chains</p></div> 196 </li> 197 198 <li> 199 <a target="_self" 200 href="#modal=support">CDP - platform</a><div><p data-block-key="9ojrf">Collect information about the companyâs clients into a single profile, structure and enrich digital portraits, build end-to-e
200nd communication using available communication channels</p></div> 201 </li> 202 203 <li> 204 <a target="_self" 205 href="#modal=support">Defining contacts</a><div><p data-block-key="48c21">Identify up to 20% of contacts of users who did not complete the target action when visiting your website, set up smart communications and turn them into your customers<br/></p></div> 206 </li> 207 208 </ul> 209 </li> 210 </ul> 211</li> 212 213 214 215 216 217 218<li><a class="mobail" href="/en/#decision">Solutions</a> 219 <ul class="hover two"> 220 221 <li> 222 <div class="head"><a href="/en/solutions/customer-acquisition/" target="_self">Attract customers</a></div> 223 <ul> 224 225 226 <li> 227 <a target="_self" 228 href=" 229 /en/solutions/customer-acquisition/voice-robot/"><img alt="" height="24" src="/media/images/device-message.original.svg" width="24"><span>Voice robot</span></a> 230 </li> 231 232 233 234 <li> 235 <a target="_self" 236 href=" 237 /en/solutions/customer-acquisition/sms-mailings/"><img alt="" height="24" src="/media/images/SMS-_rassylki1.original.svg" width="24"><span>SMS mailings</span></a> 238 </li> 239 240 241 242 <li> 243 <a target="_self" 244 href=" 245 /en/solutions/customer-acquisition/whatsapp/"><img alt="" height="24" src="/media/images/whatsapp1.original.svg" width="24"><span>WhatsApp mailings</span></a> 246 </li> 247 248 249 250 <li> 251 <a target="_self" 252 href=" 253 /en/solutions/customer-acquisition/telegram/"><img alt="" height="24" src="/media/images/Omnikanalnye_kommunikatsii.original.svg" width="24"><span>Telegram mailings</span></a> 254 </li> 255 256 257 258 <li> 259 <a target="_self" 260 href=" 261 /en/solutions/customer-acquisition/e-mail/"><img alt="" height="24" src="/media/images/sms1.original.svg" width="24"><span>Email newsletters</span></a> 262 </li> 263 264 265 266 <li> 267 <a target="_self" 268 href=" 269 /en/solutions/customer-acquisition/data-mining-pixel/"><img alt="" height="24" src="/media/images/Opredelenie_kontaktov.original.svg" width="24"><span>Data mining pixel</span></a> 270 </li> 271 272 273 274 <li> 275 <a target="_self" 276 href=" 277 /en/solutions/customer-acquisition/data-mining-platform/"><img alt="" height="24" src="/media/images/profile-2user_j994XdY.original.svg" width="24"><span>DMP (Data Mining Platform)</span></a> 278 </li> 279 280 281 </ul> 282 <a class="btn btn__1" href="https://my.botto.ai/registration" 283 target="_self">To find a solution</a> 284 </li> 285 286 <li> 287 <div class="head"><a href="/en/solutions/communication-automation/" target="_self">Automation of communications</a></div> 288 <ul> 289 290 291 <li> 292 <a target="_self" 293 href=" 294 /en/solutions/communication-automation/auto-dialer/"><img alt="" height="24" src="/media/images/Tsifrovye_ofisy_24kh72.original.svg" width="24"><span>Auto redial</span></a> 295 </li> 296 297 298 299 <li> 300 <a target="_self" 301 href=" 302 /en/solutions/communication-automation/trigger-mailings/"><img alt="" height="24" src="/media/images/Triggernye_rassylki1.original.svg" width="24"><span>Trigger mailings</span></a> 303 </li> 304 305 306 307 <li> 308 <a target="_self" 309 href=" 310 /en/solutions/communication-automation/verification-by-call/"><img alt="" height="24" src="/media/images/Verifikatsiya_zvonkom.original.svg" width="24"><span>
310Verification by call</span></a> 311 </li> 312 313 314 315 <li> 316 <a target="_self" 317 href=" 318 /en/solutions/communication-automation/service-sms/"><img alt="" height="24" src="/media/images/2222.original.svg" width="24"><span>Service and OTP SMS messages</span></a> 319 </li> 320 321 322 323 <li> 324 <a target="_self" 325 href=" 326 /en/solutions/communication-automation/hlr/"><img alt="" height="24" src="/media/images/44444444.original.svg" width="24"><span>HLR requests</span></a> 327 </li> 328 329 330 </ul> 331 332 </li> 333 334 <li> 335 <div class="head"><a href="/en/solutions/customer-retention/" target="_self">Customer Retention</a></div> 336 <ul> 337 338 339 <li> 340 <a target="_self" 341 href=" 342 /en/solutions/customer-retention/polls-and-voting/"><img alt="" height="24" src="/media/images/Oprosy_i_golosovaniya1.original.svg" width="24"><span>Polls and voting</span></a> 343 </li> 344 345 346 347 348 349 <li> 350 <a target="_self" 351 href=" 352 /en/solutions/customer-retention/customer-data-platform/"><img alt="" height="24" src="/media/images/Robotizirovannye_doprodazhi.original.svg" width="24"><span>Сustomer Data Platform</span></a> 353 </li> 354 355 356 357 <li> 358 <a target="_self" 359 href=" 360 /en/solutions/customer-retention/scoring/"><img alt="" height="24" src="/media/images/11111.original.svg" width="24"><span>Phone and email scoring</span></a> 361 </li> 362 363 364 </ul> 365 366 </li> 367 368 <li> 369 <div class="head"><img src="/static/img/header/support.c370f8406e48.svg" 370 alt=""/><a target="_self" 371 href="/en/support-page/"><span>Support</span></a> 372 </div> 373 <ul> 374 375 <li><a target="_self" href='/en/support-page/help-center/'>Help Center</a></li> 376 377 <li><a target="_self" href='/en/support-page/education/'>Education</a></li> 378 379 <li><a target="_self" href='/en/support-page/faq/'>FAQ</a></li> 380 381 </ul> 382 <a class="btn btn__1" target="_self" href="/en/support-page/">Write to support</a> 383 </li> 384 </ul> 385</li> 386 387 388 389 390 391 392 393 394<li class="pos"><a target="_self" 395 href="/en/#clients">Cases</a> 396 <ul class="hover ease"> 397 398 399 <li><a target="_self" 400 href="/en/lients/">Cases</a> 401 </li> 402 403 404 405 <li><a target="_self" 406 href="/en/integrations/">Integrations</a> 407 </li> 408 409 410 411 412 413 <li><a target="_self" 414 href="/en/rates/">Rates</a> 415 </li> 416 417 418 419 <li><a target="_self" 420 href="/en/support-page/faq/">FAQ</a> 421 </li> 422 423 424 425 <li><a target="_self" 426 href="/en/support/">Support</a> 427 </li> 428 429 430 </ul> 431</li> 432 433 434 435 436<li class="pos"><a class="mobail" href="/en/partners-page/">For partners</a> 437 438 439 440 441 442</li> 443 444 445 446 <li><a target="_self" 447 href="/en/events/">Events</a></li> 448 449 450 451 <li><a target="_self" 452 href="/en/contacts/">Contacts</a></li> 453 454 455 </ul> 456 </nav> 457 </div> 458 <div class="phone"><a 459 href="tel:+971553415808">+971 55 341 5808</a> 460 </div> 461 462 <div class="buttons"> 463 <ul> 464 465 <li><a class="btn btn__1" href="https://my.botto.ai/login?lang=en" 466 target="_blank">Login</a> 467 </li> 468 <li><a class="btn btn__2" href="https://my.botto.ai/registration?lang=en" 469 target="_blank">Registration</a> 470 </li> 471 472 </ul> 473 </div> 474 </div> 475 </div> 476 </header> 477 478 479 480 481 482 483 484 485 486 487 <div class="modal thanks"> 488 <div class="bg"></div> 489 <div class="block"> 490 <div class="close"><span> </span><span></span></div> 491 <h2>Thank you!</h2> 492 <p class="top">
492Your message has been sent, we will contact you shortly</p><a class="btn btn__1" 493 href="">Fine</a> 494 <form id="modal-thanks" class="form"><input type="hidden" name="tag" value=""></form> 495 </div> 496 </div> 497 498 499<main class="wrapper"> 500 501 <section class="page"> 502 503 504 505 506 507 508 <div class="row"> 509 <div class="navigation"> 510 <ul> 511 <li> 512 <a href="#" onclick="history.back()"><img src="/static/img/back.df7f67e018d4.svg" 513 alt="back"><span>Back</span></a></li> 514 515 516 517 518 519 520 <li><a href="/en/">Main</a></li> 521 522 523 <li>Support</li> 524 </ul> 525 </div> 526 </div> 527 528 529 530 531 532 533 534 535 536<div class="support-block"> 537 <div class="row"> 538 <div class="support-form-container"> 539 <div class="form-section"> 540 <h1>Support</h1> 541 <div class="description"> 542 For technical support questions, please contact: 543 </div> 544 <div class="contacts-block"> 545 546 <div class="contact"> 547 <img alt="" height="25" src="/media/images/mail-plus.original.svg" width="25"> 548 <span><p data-block-key="4kywd"><a href="mailto:[email protected]">[email protected]</a></p></span> 549 </div> 550 551 <div class="contact"> 552 <img alt="" height="25" src="/media/images/send-2_TVWh5jw.original.svg" width="25"> 553 <span><p data-block-key="4kywd">telegram bot <a href="https://t.me/bottoplatform">@bottosupport</a></p></span> 554 </div> 555 556 </div> 557 <div class="fast-help"> 558 <p data-block-key="f6il2">For detailed instructions on using the Botto Platform service, go to the Training section. If you have any questions, please ask them using the feedback form below.</p> 559 </div> 560 <form class="form" action="/ru/create-form/help/" 561 method="post"> 562 <input type="text" id="id_name" name="name" placeholder="How can I call you?"/> 563 <input type="text" id="id_phone" maxlength="16" name="phone" placeholder="Please provide your contact number" oninput="this.value = this.value.replace(/[^0-9]/g, '').slice(0, 16);" /> 564 <input class="iti__tel-input" hidden="" type="tel" id="id_full_phone" name="full_phone" placeholder="Please provide your contact number"/> 565 <div class="block_select"> 566 <div class="select"> 567 <input type="text" id="id_type" name="type" placeholder="Select type of request"/> 568 <div class="bg"></div> 569 </div> 570 <ul class="select"> 571 572 <li>Documents and finances</li> 573 574 <li>Technical support</li> 575 576 <li>Other questions</li> 577 578 </ul> 579 </div> 580 <textarea id="id_text" name="text" placeholder="Message text"></textarea> 581 <span>None:</span> 582 583 <button class="sales-button">Send</button> 584 <input type="hidden" name="csrfmiddlewaretoken" value="SJvKfcOQJRIA0gbzSwVqVptRZJjg2wQAV21w7BdaxbTHe0JTfsL8Rg7oDAVeOOaH"> 585 </form> 586 </div> 587 <div class="robot-section video"> 588 589 <video loop="loop" autoplay="autoplay" muted="muted" src="/documents/40/robot_definition_acCYzFJ.mp4"></video> 590 591 </div> 592 </div> 593 </div> 594</div> 595 596 597
597<script> 598 var input = document.querySelector("#id_phone"); 599 var iti = window.intlTelInput(input, { 600 initialCountry: "ru", 601 separateDialCode: true, 602 strictMode: true, 603 }); 604 605 // ФÑнкÑÐ¸Ñ Ð´Ð»Ñ Ð¾Ð±Ð½Ð¾Ð²Ð»ÐµÐ½Ð¸Ñ Ð¼Ð°Ñки в завиÑимоÑÑи Ð¾Ñ ÑÑÑÐ°Ð½Ñ 606 function updateMask() { 607 var maskPattern = iti.getSelectedCountryData().iso2 === 'ru' 608 ? "(999) 999-99-99" // ÐаÑка Ð´Ð»Ñ Ð Ð¾ÑÑии â 10 ÑиÑÑ 609 : "(999) 999-99-99[9{1,3}]"; // ÐаÑка Ð´Ð»Ñ Ð¾ÑÑалÑнÑÑ ÑÑÑан 610 611 Inputmask({ 612 mask: maskPattern, 613 placeholder: "_", 614 showMaskOnHover: false, 615 showMaskOnFocus: true, 616 }).mask(input); 617 } 618 619 // УÑÑановка наÑалÑной маÑки 620 updateMask(); 621 622 // Ðбновление маÑки пÑи изменении вÑбÑанной ÑÑÑÐ°Ð½Ñ 623 input.addEventListener("countrychange", updateMask); 624 </script>
624 625 626 627 628 629 630 631 </section> 632 633 <div class="gdpr_wrapper"> 634 <div class="gdpr_plank"> 635 <p data-block-key="rgaqj">To personalize our services, our website uses cookies and other analytics systems. You can disable these features in your browser settings. <br/>By continuing to use our website, you consent to the use of cookies and the collection of data through web analytics services in accordance with our privacy policy.</p><a class="btn btn__2 gdpr_accept">Accept</a> 636 </div> 637 </div> 638</main> 639 640 641 642 643 644 645 <footer class="footer"> 646 <div class="row first"> 647 <div class="block"> 648 <div class="logo"><a 649 href="/ru/"><img alt="" height="42" src="/media/images/logo_white.original.svg" width="105"></a> 650 </div> 651 <div class="menu"> 652 <ul> 653 654 655 <li><a target="_self" 656 href="/en/#possibility">Tools</a> 657 </li> 658 659 660 661 <li><a target="_self" 662 href="/en/#decision">Solutions</a></li> 663 664 665 666 <li><a target="_self" 667 href="/en/#clients">Cases</a></li> 668 669 670 671 <li><a target="_self" 672 href="/en/partners-page/">For partners</a></li> 673 674 675 676 <li><a target="_self" 677 href="/en/events/">Events</a></li> 678 679 680 681 <li><a target="_self" 682 href="/en/contacts/">Contacts</a></li> 683 684 685 </ul> 686 </div> 687 <div class="phone"><a 688 href="tel:+971553415808">+971 55 341 5808</a> 689 </div> 690 691 <div class="social"> 692 <ul> 693 694 <li><a href="https://www.linkedin.com/company/botto-platform"><img alt="" height="26" src="/media/images/in_ico_n.original.png" width="26"></a></li> 695 696 <li><a href="https://www.youtube.com/@BottoPlatform"><img alt="" height="17" src="/media/images/Subtract.original.svg" width="26"></a></li> 697 698 <li><a href="https://www.facebook.com/bottoplatform"><img alt="" height="26" src="/media/images/w_ico_n.original.png" width="26"></a></li> 699 700 <li><a href="https://wa.me/971553415808"><img alt="" height="26" src="/media/images/f_ico_n.original.png" width="26"></a></li> 701 702 </ul> 703 </div> 704 </div> 705 </div> 706 <div class="row two"> 707 708 <div class="acquisition"> 709 <h4><a href="/en/solutions/customer-acquisition/">Attract customers</a></h4> 710 <ul> 711 712 713 <li> 714 <a href="/en/solutions/customer-acquisition/voice-robot/"><img alt="" height="24" src="/media/images/device-message.original.svg" width="24"><span>Voice robot</span></a> 715 </li> 716 717 718 719 <li> 720 <a href="/en/solutions/customer-acquisition/sms-mailings/"><img alt="" height="24" src="/media/images/SMS-_rassylki1.original.svg" width="24"><span>SMS mailings</span></a> 721 </li> 722 723 724 725 <li> 726 <a href="/en/solutions/customer-acquisition/whatsapp/"><img alt="" height="24" src="/media/images/whatsapp1.original.svg" width="24"><span>WhatsApp mailings</span></a> 727 </li> 728 729 730 731 <li> 732 <a href="/en/solutions/customer-acquisition/telegram/"><img alt="" height="24" src="/media/images/Omnikanalnye_kommunikatsii.original.svg" width="24"><span>Telegram mailings</span></a> 733 </li> 734 735 736 737 <li> 738 <a href="/en/solutions/customer-acquisition/e-mail/"><img alt="" height="24" src="/media/images/sms1.original.svg" width="24"><span>Email newsletters</span></a> 739 </li> 740 741 742 743 <li> 744 <a href="/en/solutions/customer-acquisition/data-mining-pixel/"><img alt="" height="24" src="/media/images/Opredelenie_kontaktov.original.svg" width="24"><span>Data mining pixel</span></a> 745 </li> 746 747 748 749 <li> 750 <a href="/en/solutions/customer-acquisition/data-mining-platform/"><img alt="" height="24" src="/media/images/profile-2user_j994XdY.original.svg" width="24"><span>DMP</span></a> 751 </li> 752 753 754 </ul> 755 </div> 756 757 <div class="acquisition"> 758 <h4><a href="/en/solutions/communication-automation/">Automation of communications</a></h4> 759 <ul> 760 761 762 <li> 763 <a href="/en/solutions/communication-automation/auto-dialer/"><img alt="" height="24" src="/media/images/Tsifrovye_ofisy_24kh72.original.svg" width="24"><span>Auto redial</span></a> 764 </li> 765 766 767 768 <li> 769 <a href="/en/solutions/communication-automation/trigger-mailings/"><img alt="" height="24" src="/media/images/Triggernye_rassylki1.original.svg" width="24"><span>Trigger mailings</span></a> 770 </li> 771 772 773 774 <li> 775 <a href="/en/solutions/communication-automation/verification-by-call/"><img alt="" height="24" src="/media/images/Verifikatsiya_zvonkom.original.svg" width="24"><span>
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