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https://callfay.ai/_nuxt/Ym9EEEnq.js

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1import{u as B,a as R,_ as z}from"./BS2Gu9TI.js";import{u as $,d as A,y as h,I as l,U as e,X as y,V as s,F as I,a0 as p,D as a,a8 as N,G as C,Q as _,J as n,W as g,P as Q,Z as D,a3 as q,ad as k}from"./CDzwh3o2.js";import{u as T}from"./NDvsdE-M.js";const V=[{id:"general",categoryId:"general",name:"通用问题",iconComponent:"IconQuestionMark",order:1},{id:"muyuai",categoryId:"muyuai",name:"母语AI 相关",iconComponent:"IconRobot",order:2},{id:"geo",categoryId:"geo",name:"GEO 相关",iconComponent:"IconGlobe",order:3},{id:"studio",categoryId:"studio",name:"Studio 相关",iconComponent:"IconPalette",order:4},{id:"reach",categoryId:"reach",name:"Reach 相关",iconComponent:"IconMegaphone",order:5},{id:"pricing",categoryId:"pricing",name:"价格与付款",iconComponent:"IconMoney",order:6},{id:"technical",categoryId:"technical",name:"技术支持",iconComponent:"IconWrench",order:7}],L={general:"通用问题",muyuai:"母语AI 相关",geo:"GEO 相关",studio:"Studio 相关",reach:"Reach 相关",pricing:"价格与付款",technical:"技术支持"},X=[{categoryId:"general",question:"CallFay® 是什么?",answer:"CallFay® 是电商商家的 AI 全链路增长伙伴,提供 母语AI(多语种 AI 智能客服)、CallFay® GEO(AI 可见性操作系统)、CallFay® Studio(7 人虚拟 AI 运营创作团队)、CallFay® Reach(AI 主动获客)四大产品,帮助商家实现从曝光、获客、内容到转化的全链增长。",order:1},{categoryId:"general",question:"可以免费试用吗?",answer:"是的,所有产品都提供免费试用。母语AI 提供 7 天免费试用,GEO 提供免费的品牌可见度诊断报告,Studio 提供 10 张免费生成额度,Reach 提供 100 个潜在客户发现体验。",order:2},{categoryId:"general",question:"支持哪些电商平台?",answer:"CallFay® 覆盖 25+ 国内外平台:境内 14+ 主流平台,包括淘宝、天猫、京东、拼多多、抖音、快手、小红书、微信、1688 等;跨境平台包括 Shopee、Lazada、Amazon、eBay、速卖通等。",order:3},{categoryId:"general",question:"数据安全怎么保障?",answer:"CallFay® 对所有数据采用加密传输和加密存储,您的业务数据不会被用于训练第三方模型,也不会用于服务其他客户。数据存储在国内合规的云服务商,严格遵守数据保护法规。企业客户可根据需要签署保密协议。",order:4},{categoryId:"general",question:"多久能上线使用?",answer:"免费试用即开即用:注册后即可直接体验 母语AI、Studio 等产品的核心功能,无需等待。GEO、Reach 等涉及企业定制的服务,会根据您的需求范围安排排期,具体时间以双方确认的服务方案为准。",order:5},{categoryId:"general",question:"CallFay® 和直接用 ChatGPT 等通用 AI 工具有什么区别?",answer:"ChatGPT 等是通用对话工具,而 CallFay® 是面向电商场景的全链路产品矩阵:母语AI 深度对接国内外主流电商平台完成客服接待与成交,GEO 让品牌在 AI 搜索中被看见,Reach 主动触达潜在客户,Studio 像 7 人虚拟运营创作团队一样持续产出内容,开箱即用,无需自行搭建。",order:6},{categoryId:"muyuai",question:"母语AI 能理解多复杂的问题?",answer:"母语AI 基于最新的大语言模型,能够理解复杂的上下文对话、处理多轮问答、识别用户意图和情感。它不仅能回答常规FAQ,还能根据对话上下文主动推荐商品、处理退换货等复杂场景。",order:1},{categoryId:"muyuai",question:"AI 回答错误怎么办?",answer:"母语AI 支持「人机协作」模式:1) 可以设置敏感问题自动转人工;2) AI 不确定时会主动提示需要人工介入;3) 您可以实时监控 AI 对话并随时接管;4) 系统会记录每次转人工的场景用于持续优化 AI 能力。",order:2},{categoryId:"muyuai",question:"如何训练 AI 了解我的产品?",answer:"母语AI 会自动学习您店铺的商品信息、历史对话记录、常见问题回复。您也可以上传产品手册、FAQ文档等资料让 AI 学习。系统还支持添加自定义话术和规则,确保 AI 的回复符合您的品牌调性。",order:3},{categoryId:"muyuai",question:"母语AI 支持哪些语言?",answer:"母语AI 支持 160+ 语言,覆盖中文(简繁体)、英语、日语、韩语、西班牙语、德语、法语等主流语言,能自动识别客户使用的语言并用相应语言回复。",order:4},{categoryId:"geo",question:"什么是 GEO?和 SEO 有什么区别?",answer:"GEO (Generative Engine Optimization) 是针对 AI 搜索引擎的优化,而 SEO 是针对传统搜索引擎的优化。当用户通过 ChatGPT、Claude 等 AI 询问「推荐一款好用的XX」时,GEO 优化决定了你的品牌是否会被 AI 推荐。",order:1},{categoryId:"geo",question:"GEO 优化需要多长时间见效?",answer:"GEO 优化的见效时
1间取决于品牌现有基础和优化策略。通常在执行优化策略后 2-4 周可以看到初步效果,3-6 个月可以达到稳定的可见度提升。",order:2},{categoryId:"geo",question:"如何检测我的品牌 GEO 表现?",answer:"CallFay® GEO 提供免费的品牌可见度诊断服务。我们会在多个主流 AI 平台测试您的品牌被提及和推荐的情况,生成详细的诊断报告和优化建议。",order:3},{categoryId:"geo",question:"GEO 的效果怎么衡量?",answer:"CallFay® GEO 通过 Share of Model(品牌在 AI 回答中的份额)、AI 提及率、引用率等指标衡量优化效果,持续监测品牌在 11 大 AI 平台上的可见度变化,并定期输出监测报告,让「被 AI 看见」的程度可量化、可追踪。",order:4},{categoryId:"studio",question:"Studio 生成的作品质量如何?能用于正式商用吗?",answer:"CallFay® Studio 是 7 人虚拟 AI 运营创作团队,生成的设计与内容作品质量已经达到专业水准。所有生成的作品您拥有完整的商业使用权,可以用于电商主图、详情页、广告投放、社交媒体等任何商业场景。",order:1},{categoryId:"studio",question:"AI 能记住我的品牌风格吗?",answer:"是的,这是 CallFay® Studio 的核心优势之一。系统会学习您的品牌 VI、历史设计、偏好风格,建立专属于您的「品牌设计系统」。之后每次生成的设计都会自动遵循您的品牌调性,确保视觉一致性。",order:2},{categoryId:"studio",question:"一次可以生成多少张图?",answer:"CallFay® Studio 支持批量生成,单次最多可以生成 100 张设计。您可以一次性上传多个商品,选择需要的尺寸和风格,AI 会自动为每个商品生成完整的设计套件。",order:3},{categoryId:"reach",question:"Reach 如何发现潜在客户?",answer:"CallFay® Reach 通过 AI 分析公开的社交媒体内容,识别正在讨论与您产品相关需求的用户。比如,如果有人在小红书问「求推荐一款好用的洗面奶」,而您正好卖洗面奶,AI 就会把这个人识别为潜在客户。",order:1},{categoryId:"reach",question:"AI 触达会不会引起用户反感?",answer:"Reach 的触达策略以「提供价值」为核心,而非硬广推销。AI 会根据用户的具体需求,提供真实有帮助的建议和信息。数据显示,这种方式的用户接受度很高,转化率也明显优于传统广告。",order:2},{categoryId:"pricing",question:"产品如何收费?",answer:"各产品采用订阅制收费:母语AI 按接待量阶梯计费,Studio 按生成量套餐计费,GEO 和 Reach 按服务范围定制。全线产品都提供免费试用,您可以预约演示了解详细报价。",order:1},{categoryId:"pricing",question:"支持哪些付款方式?",answer:"支持支付宝、微信支付、银行转账、对公付款等多种方式。企业客户可以开具增值税专用发票。年付客户可享受额外优惠。",order:2},{categoryId:"pricing",question:"可以只购买单个产品吗?",answer:"可以,每个产品都可以独立购买使用。同时我们也提供组合套餐,一起购买多个产品可以享受额外折扣。",order:3},{categoryId:"technical",question:"需要技术对接吗?对接复杂吗?",answer:"大多数功能无需技术对接,通过管理后台即可完成配置。如需深度集成,我们提供完整的API文档和技术支持,通常 1-3 天可以完成对接。",order:1},{categoryId:"technical",question:"遇到问题如何获得技术支持?",answer:"我们提供多渠道技术支持:7×24 在线客服、专属客户成功经理、详细的帮助文档和教程视频。付费客户还享有优先响应和一对一技术指导。",order:2}];let W=1;const F=X.map(c=>({id:`faq-${W++}`,question:c.question,answer:c.answer,categoryId:c.categoryId,category:L[c.categoryId]||c.categoryId,order:c.order})),H={class:"bg-gradient-to-br from-emerald-50 via-teal-50 to-emerald-50 relative overflow-hidden"},J={class:"section-container relative"},U={class:"max-w-4xl mx-auto text-center"},Z={class:"text-4xl md:text-5xl font-bold mb-6 bg-gradient-to-r from-gray-900 via-teal-800 to-emerald-800 bg-clip-text text-transparent"},K={class:"text-xl text-gray-600 max-w-2xl mx-auto"},Y={class:"bg-white border-b sticky top-16 z-10 shadow-sm"},ee={class:"section-container py-4"},te={class:"flex flex-wrap gap-2 sm:gap-3 justify-center"},oe=["onClick"],ae={class:"hidden sm:inline"},re={class:"bg-gray-50/50"},se={class:"section-container"},ne={class:"max-w-3xl mx-auto"},ie={class:"sr-only"},le={class:"font-medium text-base"},de=["onClick"],ce={class:"font-medium pr-4 text-gray-800"},ue={key:0,class:"text-center py-16"},ge={class:"text-gray-500 text-lg"},me={class:"bg-gradient-to-br from-teal-500 via-emerald-500 to-emerald-500 relative overflow-hidden"},he={class:"section-container relative"},ye={class:"max-w-2xl mx-auto text-center"},Ie={class:"text-2xl md:text-3xl font-bold mb-4 text-white"},pe={class:"text-teal-100 mb-8 text-lg"},we={class:"flex flex-col sm:flex-row gap-4 justify-center"},Ae=$({__name:"faq",setup(c){const{t:w}=B(),x=R(),{getFAQSchema:G,injectSchema:E,optimizeMetadata:O}=T();O({title:w("seo.faq.title"),description:w("seo.faq.description"),keywords:["CallFay常见问题","AI客服FAQ","母语AI问答","GEO优化指南","Studio AI创作问题","电商SaaS常见问题","智能客服帮助"],type:"website"}),E(G(F.map(o=>({question:o.question,answer:o.answer}))));const i=A("general"),d=A([0]),b=V,S=h(()=>{const o={};return F.forEach(t=>{o[t.categoryId]||(o[t.categoryId]=[]),o[t.categoryId].push({q:t.question,a:t.answer})}),o}),f=h(()=>S.value),M=o=>{const t=d.value.indexOf(o);t>-1?d.value.splice(t,1):d.value.push(o)},P=o=>{i.value=o,d.value=[0]},j=h(()=>f.value[i.value]||[]);return(o,t)=>{const v=z;return n(),l("div",null,[e("section",H,[t[1]||(t[1]=e("div",{class:"absolute inset-0 overflow-hidden pointer-events-none"},[e("div",{class:"absolute -top-20 -right-20 w-64 h-64 bg-emerald-200/30 rounded-full blur-3xl"}),e("div",{class:"absolute -bottom-20 -left-20 w-64 h-64 bg-teal-200/30 rounded-full blur-3xl"})],-1)),e("div",J,[e("div",U,[t[0]||(t[0]=e("div",{class:"inline-flex items-center gap-2 px-4 py-2 bg-white/80 backdrop-blur rounded-full text-sm text-teal-600 font-medium mb-6 shadow-sm"},[e("svg",{class:"w-4 h-4",fill:"none",stroke:"currentColor",viewBox:"0 0 24 24"},[e("path",{"stroke-linecap":"round","stroke-linejoin":"round","stroke-width":"2",d:"M8.228 9c.549-1.165 2.03-2 3.772-2 2.21 0 4 1.343 4 3 0 1.4-1.278 2.575-3.006 2.907-.542.104-.994.54-.994 1.093m0 3h.01M21 12a9 9 0 11-18 0 9 9 0 0118 0z"}
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