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140 141</head> 142 <body class="bg-gray-50 text-gray-900"> 143 <div id="root"><div id="ssg-content"><style>#ssg-content{font-family:system-ui,-apple-system,sans-serif;max-width:1100px;margin:0 auto;padding:24px;line-height:1.6;color:#1a1a1a}#ssg-content h1{font-size:1.8em;margin:0 0 8px}#ssg-content h2{font-size:1.3em;margin:24px 0 12px;padding-bottom:6px;border-bottom:1px solid #e5e7eb}#ssg-content p{margin:0 0 12px}#ssg-content ul{margin:0 0 12px;padding-left:24px}#ssg-content .ssg-meta{color:#6b7280;font-size:0.9em}#ssg-content table{width:100%;border-collapse:collapse;margin:0 0 16px}#ssg-content th,#ssg-content td{text-align:left;padding:8px 12px;border-bottom:1px solid #e5e7eb}#ssg-content th{font-weight:600;color:#374151}#ssg-content a{color:#2563eb;text-decoration:none}#ssg-content a:hover{text-decoration:underline}</style><article><header><h1>Customer Support AI Solutions</h1><p class="ssg-meta">Compare 283+ AI-powered customer support platforms. Find pricing, integrations, and features for your business needs.</p></header><section><h2>Help Desk & Ticketing (67)</h2><table><thead><tr><th>Solution</th><th>Provider</th><th>Description</th></tr></thead><tbody><tr><td><a href="/blueprint/CAS-CU-AG-AGENTC">Agent Copilot</a></td><td>Cognigy</td><td>Empowering service agents with real-time AI assistance, knowledge, and automation.</td></tr><tr><td><a href="/blueprint/CAS-CU-AI-AGENTF">Agentforce</a></td><td>salesforce</td><td>An agentic AI platform to build, deploy, and monitor AI agents for customer service, sales, and marketing.</td></tr><tr><td><a href="/blueprint/CAS-CU-AG-AIASSI">AI Assist</a></td><td>TeamSupport</td><td>AI-powered copilot for customer support agents to summarize tickets, draft responses, and gain insights.</td></tr><tr><td><a href="/blueprint/CAS-CU-AG-AIASSI">AI Assist & Drafts</a></td><td>helpscout</td><td>AI-powered tools for agents to summarize, adjust tone, translate, and draft responses in the shared inbox.</td></tr><tr><td><a href="/blueprint/CAS-CU-IT-AISERV">AI Service Desk</a></td><td>Aisera</td><td>Automate enterprise help desks across IT, HR, Facilities, and Sales with agentic AI.</td></tr><tr><td><a href="/blueprint/CAS-CU-XX-AISERV">AI Service Management (AISM)</a></td><td>Aisera</td><td>Proactive, personalized, and predictive AI Service Management automating 65-80% of operations.</td></tr><tr><td><a href="/blueprint/CAS-CU-AI-AITICK">AI Ticketing Software</a></td><td>Kayako</td><td>Automates ticket classification, prioritization, routing, and reply drafting for faster customer support.</td></tr><tr><td><a href="/blueprint/CAS-CU-XX-AISERA">Aisera Agent Assist</a></td><td>Aisera</td><td>Deliver magical experiences to boost agent productivity.</td></tr><tr><td><a href="/blueprint/CAS-CU-AG-ALHENA">Alhena AI Agent Assist</a></td><td>Alhena</td><td>Empower support agents with AI for faster resolutions and accurate responses.</td></tr><tr><td><a href="/blueprint/CAS-CU-AG-ASSIST">Assist</a></td><td>Forethought</td><td>AI copilot for customer support agents, providing real-time insights, suggested answers, and next steps.</td></tr><tr><td><a href="/blueprint/CAS-CU-AI-BOLDDE">BoldDesk AI Copilot</a></td><td>BoldDesk</td><td>Reply 3Ã Faster With Grounded AI for Customer Support</td></tr><tr><td><a href="/blueprint/CAS-CS-HD-BOLDDES">BoldDesk Help Desk</a></td><td>BoldDesk</td><td>Next-Gen AI Customer Service Software for Smarter Support.</td></tr><tr><td><a href="/blueprint/CAS-CU-HE-BOLDDE">BoldDesk Omnichannel Customer Service</a></td><td>BoldDesk</td><td>Unify customer interactions from multiple channels into a single platform for seamless support.</td></tr><tr><td><a href="/blueprint/CAS-CU-AG-CALLMI">CallMiner RealTime</a></td><td>CallMiner</td><td>Real-time guidance for agents, offering immediate next-best actions to improve CX and reduce risk.</td></tr><tr><td><a href="/blueprint/CAS-CU-HE-CAPACI">Capacity Helpdesk</a></td><td>Capacity</td><td>AI-powered helpdesk for filtering, organizing, and automating support inquiries.</td></tr><tr><td><a href="/blueprint/CAS-CU-DE-DEVELO">Developer APIs</a></td><td>Reamaze</td><td>Integrate Reamaze customer support functionality into your applications with powerful APIs and SDKs.<
143/td></tr><tr><td><a href="/blueprint/CAS-CU-HE-DIXATE">Dixa Team Hub</a></td><td>Dixa</td><td>Unified agent workspace with AI copilot, knowledge base, and workflow automation for faster issue resolution.</td></tr><tr><td><a href="/blueprint/CAS-CU-HE-FRESHD">Freshdesk</a></td><td>Freshworks</td><td>AI-powered platform for modern customer service.</td></tr><tr><td><a href="/blueprint/CAS-CU-OM-FRESHD">Freshdesk Omni</a></td><td>Freshworks</td><td>Omnichannel, AI-powered support for modern customer service, boosting productivity.</td></tr><tr><td><a href="/blueprint/CAS-CU-UP-FRESHP">Freshping</a></td><td>Freshworks</td><td>Monitor website uptime and performance from global locations, get instant alerts when issues arise.</td></tr><tr><td><a href="/blueprint/CAS-CS-IS-FRESHSE">Freshservice</a></td><td>Freshworks</td><td>AI-powered IT and Enterprise Service Management for seamless employee support.</td></tr><tr><td><a href="/blueprint/CAS-CU-EN-FRESHS">Freshservice for Business Teams</a></td><td>Freshworks</td><td>Uncomplicates service delivery for business teams without requiring ITSM implementation.</td></tr><tr><td><a href="/blueprint/CAS-CU-IT-FRESHS">Freshservice for MSPs</a></td><td>Freshworks</td><td>Streamlined IT service management for Managed Service Providers.</td></tr><tr><td><a href="/blueprint/CAS-CS-OC-FRONTZZ">Front</a></td><td>Front</td><td>The AI-powered customer operations platform for collaborative service.</td></tr><tr><td><a href="/blueprint/CAS-CS-CE-GLADLYZ">Gladly</a></td><td>Gladly</td><td>Customer experience AI built for LTV, delivering radically personal and efficient service.</td></tr><tr><td><a href="/blueprint/CAS-CS-EH-GORGIAS">Gorgias</a></td><td>gorgias</td><td>The Conversational AI platform for Ecommerce.</td></tr><tr><td><a href="/blueprint/CAS-CS-HD-GROOVEH">Groove HQ</a></td><td>Groove HQ</td><td>Effortless customer support for growing teams, powered by AI and smart automation.</td></tr><tr><td><a href="/blueprint/CAS-CS-HD-HAPPYFO">HappyFox</a></td><td>HappyFox</td><td>AI-Powered Support Platform for Customer Service, IT, and Operations.</td></tr><tr><td><a href="/blueprint/CAS-CU-CO-HAPPYF">HappyFox Assist AI</a></td><td>HappyFox</td><td>AI-powered self-service and conversational ticketing for Slack & Teams.</td></tr><tr><td><a href="/blueprint/CAS-CU-AI-HAPPYF">HappyFox Autopilot</a></td><td>HappyFox</td><td>Automate support actions and streamline workflows with pre-built AI agents.</td></tr><tr><td><a href="/blueprint/CAS-CU-IT-HAPPYF">HappyFox Service Desk</a></td><td>HappyFox</td><td>AI-powered service desk for efficient IT support and streamlined service management.</td></tr><tr><td><a href="/blueprint/CAS-CU-OM-HELPDE">Help Desk Software</a></td><td>UseResponse</td><td>Streamline customer support with an omnichannel help desk ticketing system.</td></tr><tr><td><a href="/blueprint/CAS-CS-HC-HELPSCO">Help Scout</a></td><td>helpscout</td><td>Scale customer support with AI and human-powered tools, without losing the personal touch.</td></tr><tr><td><a href="/blueprint/CAS-CU-TI-HELPDE">HelpDesk</a></td><td>livechat</td><td>A simple ticketing system to manage all customer messages and support tickets.</td></tr><tr><td><a href="/blueprint/CAS-CS-SI-HIVERZZ">Hiver</a></td><td>Hiver</td><td>AI-powered customer service, right inside Gmail and beyond.</td></tr><tr><td><a href="/blueprint/CAS-CS-CS-HUBSPOT">HubSpot Service Hub</a></td><td>hubspot</td><td>Scale support and drive customer retention with AI-powered service.</td></tr><tr><td><a href="/blueprint/CAS-CU-OP-IBMRED">IBM Red Hat Support</a></td><td>IBM</td><td>Expert support for Red Hat, Linux, and SUSE open-source software.</td></tr><tr><td><a href="/blueprint/CAS-CU-AI-INBOX">Inbox</a></td><td>Intercom Fin</td><td>A unified, AI-enhanced team inbox for personalized customer support.</td></tr><tr><td><a href="/blueprint/CAS-CU-IT-INTERN">Internal IT Support Desk</a></td><td>Kayako</td><td>Streamline internal IT support and empower your IT team.</td></tr><tr><td><a href="/blueprint/CAS-CS-IS-JIRASER">Jira Service Management</a></td><td>Jira Service Management</td><td>Deliver exceptional service experiences with AI, fast.</td></tr><tr><td><a href="/blueprint/CAS-CS-IS-JITBITH">Jitbit Helpdesk</a></td><td>Jitbit</td><td>Dead simple, amazingly powerful help desk for IT and customer support teams.</td></tr><tr><td><a href="/blueprint/CAS-CS-HD-KAYAKOZ">Kayako</a></td><td>Kayako</td><td>AI-powered help desk to clear backlogs, raise CSAT, and speed responses.</td></tr><tr><td><a href="/blueprint/CAS-CS-OC-KUSTOME">Kustomer</a></td><td>Kustomer IQ</td><td>The AI-powered customer service CRM platform for unified, personalized support.</td></tr><tr><td><a href="/blueprint/CAS-CS-OH-LIVEAGE">LiveAgent</a></td><td>LiveAgent</td><td>All-in-one customer support solution for exceptional service.</td></tr><tr><td><a href="/blueprint/CAS-CU-SE-MONDAY">monday service</a></td><td>monday</td><td>Centralize customer touchpoints, ticketing, and collaboration for efficient service management.</td></tr><tr><td><a href="/blueprint/CAS-CU-EL-ORACLE">Oracle Cerner</a></td><td>Oracle Corporation</td><td>
143Comprehensive healthcare IT solutions for modern patient care and operational efficiency.</td></tr><tr><td><a href="/blueprint/CAS-CU-EL-ORACLE">Oracle Health</a></td><td>Oracle Corporation</td><td>Secure, comprehensive cloud-based healthcare solutions for providers, payers, and public health organizations.</td></tr><tr><td><a href="/blueprint/CAS-CS-HD-OSTICKE">osTicket</a></td><td>osTicket</td><td>The world's most popular open-source customer support ticketing system.</td></tr><tr><td><a href="/blueprint/CAS-CS-OH-QCRMAND">QCRM and Quidget</a></td><td>SupportYourApp</td><td>AI-powered customer support solutions to enhance human expertise and scale operations.</td></tr><tr><td><a href="/blueprint/CAS-CU-AF-REALTI">Real-Time Notetaker</a></td><td>Balto</td><td>Automate after-call work and summarize customer conversations in real-time with AI.</td></tr></tbody></table></section><section><h2>Chatbots & Virtual Agents (50)</h2><table><thead><tr><th>Solution</th><th>Provider</th><th>Description</th></tr></thead><tbody><tr><td><a href="/blueprint/CAS-CU-CH-14AI">14.ai</a></td><td>14.ai</td><td>AI-native customer support agency replacing legacy CS teams with advanced AI automation.</td></tr><tr><td><a href="/blueprint/CAS-CS-CA-ADAZZZZ">Ada</a></td><td>Ada</td><td>The AI Agent for Customer Service: Automate up to 80% of customer interactions.</td></tr><tr><td><a href="/blueprint/CAS-CU-AI-AIAGEN">AI Agent</a></td><td>gorgias</td><td>Fully autonomous AI teammate for ecommerce, automating support and boosting conversions with brand knowledge.</td></tr><tr><td><a href="/blueprint/CAS-CU-CO-AIAGEN">AI Agents for Customers</a></td><td>Kustomer IQ</td><td>Empower customers with instant, human-like support, anytime, anywhere.</td></tr><tr><td><a href="/blueprint/CAS-CU-AI-AIANSW">AI Answers</a></td><td>helpscout</td><td>Instantly resolve customer requests and deflect tickets with an AI-powered self-service assistant.</td></tr><tr><td><a href="/blueprint/CAS-CU-AI-AICHAT">AI Chat Agents</a></td><td>Voiceflow</td><td>Build Chat and Voice AI Agents Without Code</td></tr><tr><td><a href="/blueprint/CAS-CU-CU-AICHAT">AI Chatbot / AI Agents</a></td><td>Crisp</td><td>Automate customer support with AI-powered chatbots, smart replies, and 24/7 assistance.</td></tr><tr><td><a href="/blueprint/CAS-CU-AI-AICHAT">AI Chatbot Software</a></td><td>LiveAgent</td><td>AI-powered chatbot solutions for automated customer interactions, instant replies, and workflow automation.</td></tr><tr><td><a href="/blueprint/CAS-CS-CA-AIPOWER">AI-Powered Customer Support Automation</a></td><td>Alhena</td><td>Hallucination-Free AI agents that turn customer experience into revenue.</td></tr><tr><td><a href="/blueprint/CAS-CS-AS-AISERAZ">Aisera</a></td><td>Aisera</td><td>AI Service Management for the Autonomous Enterprise.</td></tr><tr><td><a href="/blueprint/CAS-CU-GE-AISERA">AiseraGPT</a></td><td>Aisera</td><td>A turnkey Generative AI solution combining chatbots and action bots for enterprise productivity.</td></tr><tr><td><a href="/blueprint/CAS-CU-CO-ALHENA">Alhena AI Support Concierge</a></td><td>Alhena</td><td>Automate customer support, empower actions, and slash costs with AI.</td></tr><tr><td><a href="/blueprint/CAS-CU-VI-BOLDDE">BoldDesk AI Agent</a></td><td>BoldDesk</td><td>Automate customer support with a 24/7 AI virtual assistant that handles queries and tasks.</td></tr><tr><td><a href="/blueprint/CAS-CU-VI-CALLMI">CallMiner OmniAgent</a></td><td>CallMiner</td><td>AI-powered virtual agents for voice, chat, and email automation, enhancing CX 24/7.</td></tr><tr><td><a href="/blueprint/CAS-CS-SA-CAPACIT">Capacity</a></td><td>Capacity</td><td>AI-powered support automation platform for customer and employee experience.</td></tr><tr><td><a href="/blueprint/CAS-CU-AI-CAPTAI">Captain</a></td><td>Chatwoot</td><td>An AI agent that automates responses, handles common queries, and reduces agent workload.</td></tr><tr><td><a href="/blueprint/CAS-CU-CO-CHATBO">ChatBot</a></td><td>livechat</td><td>Automate customer service and sales with AI chatbots, built without coding.</td></tr><tr><td><a href="/blueprint/CAS-CU-AI-CHATBO">Chatbots</a></td><td>Reamaze</td><td>Automated chatbots for efficient customer support, sales, and ticket handling.</td></tr><tr><td><a href="/blueprint/CAS-CS-CA-COGNIGY">Cognigy</a></td><td>Cognigy</td><td>Build, orchestrate, and scale enterprise AI Agents for exceptional customer service.</td></tr><tr><td><a href="/blueprint/CAS-CU-AI-CONVER">Conversational AI Platform</a></td><td>Aisera</td><td>Boost employee and customer satisfaction with enterprise-grade conversational AI across all channels.</td></tr><tr><td><a href="/blueprint/CAS-CS-AC-DECAGON">Decagon</a></td><td>Decagon</td><td>Elevate your customer experience with AI agents.</td></tr><tr><td><a href="/blueprint/CAS-CS-CA-DIALOGF">Dialogflow</a></td><td>Dialogflow</td><td>Build, deploy, and scale conversational AI for enhanced customer experiences.</td></tr><tr><td><a href="/blueprint/CAS-CU-CO-DIALOG">Dialogflow CX</a></td><td>Dialogflow</td><td>Design and deploy advanced conversational AI agents with explicit flow control.</td></tr><tr><td><a href="/blueprint/CAS-CU-CO-DIALOG">Dialogflow ES</a></td><td>Dialogflow</td><td>Build small to moderately complex conversational AI agents with Dialogflow ES.</td></tr><tr><td><a href="/blueprint/CAS-CU-VI-FIVE9I">Five9 Intelligent Virtual Assistant (IVA)</a></td><td>five9</td><td>AI-powered virtual agents for self-service and customer assistance.</td></tr><tr><td><a href="/blueprint/CAS-CS-AC-FORETHO">Forethought</a></td><td>Forethought</td><td>AI-powered customer service platform for intelligent support automation.</td></tr><tr><td><a href="/blueprint/CAS-CU-AI-FREDDY">Freddy AI</a></td><td>Freshworks</td><td>
143Boost productivity and efficiency with AI across Freshworks customer and employee experiences.</td></tr><tr><td><a href="/blueprint/CAS-CU-AI-FRONTA">Front AI Chatbot</a></td><td>Front</td><td>AI chatbot learning from customer conversations for intelligent routing, automation, and insights.</td></tr><tr><td><a href="/blueprint/CAS-CU-AI-HAPPYF">HappyFox Chatbot</a></td><td>HappyFox</td><td>AI-powered chatbot for customer support and self-service automation.</td></tr><tr><td><a href="/blueprint/CAS-CS-CA-IBMWATS">IBM Watson Assistant</a></td><td>IBM</td><td>Build, deploy, and improve AI assistants for exceptional customer and employee experiences.</td></tr><tr><td><a href="/blueprint/CAS-CU-AI-KAYAKO">Kayako One Agent</a></td><td>Kayako</td><td>AI-powered support to automate workflows and enhance agent productivity within Kayako.</td></tr><tr><td><a href="/blueprint/CAS-CS-CA-KOREAIZ">Kore.ai</a></td><td>Kore.ai</td><td>Enterprise AI Agents for Work, Service & Process.</td></tr><tr><td><a href="/blueprint/CAS-CU-AI-KUSTOM">Kustomer IQ</a></td><td>Kustomer IQ</td><td>AI-powered capability for conversational AI, automation, and knowledge-driven assistance in customer service.</td></tr><tr><td><a href="/blueprint/CAS-CU-CO-LYROAI">Lyro AI Agent</a></td><td>Tidio</td><td>AI Customer Service Agent for Better CX</td></tr><tr><td><a href="/blueprint/CAS-CU-AI-MANHAT">Manhattan Active Maven</a></td><td>Manhattan</td><td>Intelligent AI chatbot for retailers, enhancing customer service and resolving issues independently.</td></tr><tr><td><a href="/blueprint/CAS-CU-CO-MIMAIA">Mim AI Agent</a></td><td>Dixa</td><td>Instant, accurate AI support across chat, email, and WhatsApp.</td></tr><tr><td><a href="/blueprint/CAS-CU-CH-NETOMI">Netomi Agentic AI Platform</a></td><td>Netomi</td><td>The agentic AI platform for customer experience, automating support across chat, email, and voice.</td></tr><tr><td><a href="/blueprint/CAS-CU-CO-NICECX">NICE CXone Mpower</a></td><td>NICE CXone</td><td>Enterprise AI CX platform for orchestrating human and AI agents to automate service and accelerate CX.</td></tr><tr><td><a href="/blueprint/CAS-CU-AI-NUTSHE">Nutshell AI Chatbot</a></td><td>Nutshell CRM</td><td>Turn Website Chats into Qualified Leads, Faster</td></tr><tr><td><a href="/blueprint/CAS-CU-AI-OLARKC">Olark Chatbots</a></td><td>olark</td><td>AI chatbots for instant customer support, lead qualification, and automated responses.</td></tr><tr><td><a href="/blueprint/CAS-CS-AC-SIENAAI">Siena AI</a></td><td>Siena AI</td><td>Empathic AI Agents for commerce, automating customer service with human-like understanding.</td></tr><tr><td><a href="/blueprint/CAS-CU-AI-SOLVE">Solve</a></td><td>Forethought</td><td>Omnichannel AI Agent. Resolve customer inquiries end-to-end.</td></tr><tr><td><a href="/blueprint/CAS-CU-VI-TALKDE">Talkdesk Autopilot</a></td><td>Talkdesk AI</td><td>AI-powered virtual agent for 24/7 automated customer self-service.</td></tr><tr><td><a href="/blueprint/CAS-CU-CH-TIDIOF">Tidio Flows</a></td><td>Tidio</td><td>Visually build automated chatbots and workflows to engage, collect, and guide customers.</td></tr><tr><td><a href="/blueprint/CAS-CU-IN-USELFS">U-Self Serve</a></td><td>Uniphore</td><td>AI-powered virtual assistants and chatbots for automated, human-like customer self-service across voice and digital chan...</td></tr><tr><td><a href="/blueprint/CAS-CS-AV-ULTIMAT">Ultimate.ai</a></td><td>Ultimate.ai</td><td>Automate customer support with enterprise-grade AI for exceptional experiences.</td></tr><tr><td><a href="/blueprint/CAS-CU-CO-VERINT">Verint Intelligent Virtual Assistant (IVA)</a></td><td>Verint</td><td>AI-powered virtual assistants for faster, easier customer self-service and elevated CX.</td></tr><tr><td><a href="/blueprint/CAS-CU-CH-WONDER">Wonderful</a></td><td>Wonderful AI</td><td>AI-driven platform revolutionizing enterprise customer support with intelligent agents.</td></tr><tr><td><a href="/blueprint/CAS-CS-CA-YELLOWA">Yellow.ai</a></td><td>Yellow.ai</td><td>Memorable conversations, every time.</td></tr><tr><td><a href="/blueprint/CAS-CU-VI-ZENDES">Zendesk AI Agents</a></td><td>zendesk</td><td>Automate customer and employee service with intelligent AI agents.</td></tr></tbody></table></section><section><h2>Voice & Call Center (37)</h2><table><thead><tr><th>
143Solution</th><th>Provider</th><th>Description</th></tr></thead><tbody><tr><td><a href="/blueprint/CAS-CU-VI-AIVOIC">AI Voice Agent</a></td><td>aircall</td><td>Automate calls, boost efficiency, and free your team for meaningful conversations.</td></tr><tr><td><a href="/blueprint/CAS-CU-CO-AIVOIC">AI Voice Agents</a></td><td>Voiceflow</td><td>Design and deploy human-like AI voice agents for automated customer interactions.</td></tr><tr><td><a href="/blueprint/CAS-CS-CP-AIRCALL">Aircall</a></td><td>aircall</td><td>The customer communication and intelligence platform.</td></tr><tr><td><a href="/blueprint/CAS-CS-RA-BALTOZZ">Balto</a></td><td>Balto</td><td>Real-time AI guidance for perfect customer conversations.</td></tr><tr><td><a href="/blueprint/CAS-CS-CA-BUSINES">Business AI Cloud</a></td><td>Uniphore</td><td>A Sovereign, Composable, and Secure AI platform for business.</td></tr><tr><td><a href="/blueprint/CAS-CU-VI-CALLCE">Call Center Software</a></td><td>LiveAgent</td><td>Virtual call center software with IVR, call routing, and unlimited recordings for efficient phone support.</td></tr><tr><td><a href="/blueprint/CAS-CU-CO-CALLMI">CallMiner Eureka</a></td><td>CallMiner</td><td>Analyze omnichannel customer interactions to improve CX, agent performance, and business efficiency.</td></tr><tr><td><a href="/blueprint/CAS-CU-CA-CALLMI">CallMiner Record</a></td><td>CallMiner</td><td>A full-featured recorder for live monitoring, instant playback, and enhanced analytics.</td></tr><tr><td><a href="/blueprint/CAS-CU-WO-CALLMI">CallMiner Screen Record</a></td><td>CallMiner</td><td>Gain robust insight into agent effectiveness with screen recordings of customer interactions.</td></tr><tr><td><a href="/blueprint/CAS-CU-CO-CLARAA">Clara AI Call Analytics Platform</a></td><td>Clara AI</td><td>AI-powered call analytics for customer insights and system integration.</td></tr><tr><td><a href="/blueprint/CAS-CU-VO-CONVER">Conversation Intelligence</a></td><td>AssemblyAI</td><td>Power conversation intelligence tools with accurate, real-time speech-to-text and AI insights.</td></tr><tr><td><a href="/blueprint/CAS-CS-CC-DIALPAD">Dialpad AI</a></td><td>Dialpad</td><td>The AI-powered Customer Intelligence Platform for unified communications.</td></tr><tr><td><a href="/blueprint/CAS-CU-CO-DIALPA">Dialpad Support</a></td><td>Dialpad</td><td>AI-powered contact center solution for enhanced customer service and agent productivity.</td></tr><tr><td><a href="/blueprint/CAS-CS-CC-FIVE9ZZ">Five9</a></td><td>five9</td><td>Anticipate needs, empower agents, and build trust that drives lasting connections.</td></tr><tr><td><a href="/blueprint/CAS-CU-CO-FIVE9G">Five9 Genius AI</a></td><td>five9</td><td>Elevate CX with AI Agents, Agent Assist, and intelligent automation.</td></tr><tr><td><a href="/blueprint/CAS-CU-CL-FIVE9V">Five9 Virtual Contact Center (VCC)</a></td><td>five9</td><td>Deliver exceptional customer experiences with a comprehensive, scalable cloud contact center.</td></tr><tr><td><a href="/blueprint/CAS-CU-CL-FRESHD">Freshdesk Contact Center</a></td><td>Freshworks</td><td>Cloud-based modern phone system for efficient customer call management across teams of all sizes.</td></tr><tr><td><a href="/blueprint/CAS-CS-CC-GENESYS">Genesys Cloud CX</a></td><td>Genesys Cloud CX</td><td>AI-Powered Experience Orchestration: Unifying Customer and Employee Journeys at Scale.</td></tr><tr><td><a href="/blueprint/CAS-CU-CO-GENESY">Genesys Multicloud CX</a></td><td>Genesys Cloud</td><td>Multicloud contact center software for enterprise customer experience.</td></tr><tr><td><a href="/blueprint/CAS-CU-CO-MEDALL">Medallia Conversation Intelligence</a></td><td>Medallia</td><td>Uncover insights from every customer conversation to improve service.</td></tr><tr><td><a href="/blueprint/CAS-CU-CL-NICECX">NICE CXone</a></td><td>NICE Actimize Ltd.</td><td>The AI-first cloud customer experience platform for contact centers.</td></tr><tr><td><a href="/blueprint/CAS-CU-PU-NICEPU">NICE Public Safety</a></td><td>NICE CXone</td><td>Enhancing public safety and justice operations with intelligent solutions.</td></tr><tr><td><a href="/blueprint/CAS-CS-CA-NUANCEC">Nuance Communications</a></td><td>Microsoft</td><td>Intelligent, AI-powered customer engagement in every channel.</td></tr><tr><td><a href="/blueprint/CAS-CU-VO-PARLOA">Parloa</a></td><td>Parloa</td><td>Conversational AI for contact centers, scaling voice and chat automation.</td></tr><tr><td><a href="/blueprint/CAS-CU-QU-QAAUTO">QA Automation</a></td><td>Tethr</td><td>Automate conversation scoring, reduce manual QA, and gain a complete view of agent performance.</td></tr><tr><td><a href="/blueprint/CAS-CU-CO-REALTI">Real-Time QA</a></td><td>Balto</td><td>Automates real-time quality assurance and coaching for 100% of customer calls.</td></tr><tr><td><a href="/blueprint/CAS-CS-OC-SPRINKL">Sprinklr Service</a></td><td>Sprinklr</td><td>Reimagine every support conversation with AI that understands and unifies CX.</td></tr><tr><td><a href="/blueprint/CAS-CS-CC-TALKDES">Talkdesk</a></td><td>Talkdesk AI</td><td>AI-powered cloud contact center for seamless customer experiences.</td></tr><tr><td><a href="/blueprint/CAS-CU-CL-TALKDE">Talkdesk CX Cloud</a></td><td>Talkdesk AI</td><td>AI-powered cloud contact center platform for seamless omnichannel customer service.</td></tr><tr><td><a href="/blueprint/CAS-CU-CL-TALKDE">Talkdesk Express</a></td><td>Talkdesk AI</td><td>AI-powered customer service for small businesses, designed for ultra-fast setup.</td></tr><tr><td><a href="/blueprint/CAS-CU-ID-TALKDE">Talkdesk Identity</a></td><td>Talkdesk AI</td><td>AI-powered identity verification for secure contact centers.</td></tr><tr><td><a href="/blueprint/CAS-CS-PO-TWILIOF">Twilio Flex</a></td><td>Twilio Flex</td><td>A fully programmable cloud contact center platform for limitless customization.</td></tr><tr><td><a href="/blueprint/CAS-CU-CO-UCAPTU">U-Capture</a></td><td>
143Uniphore</td><td>Capture, control, and access high-quality, AI-ready voice and screen data from every conversation.</td></tr><tr><td><a href="/blueprint/CAS-CU-BI-UTRUST">U-Trust</a></td><td>Uniphore</td><td>Secure and seamless customer verification with voice biometrics and authentication.</td></tr><tr><td><a href="/blueprint/CAS-CU-CO-VOICEA">Voice Agent API</a></td><td>Speechmatics</td><td>Build responsive AI voice agents with sub-second, speaker-aware STT/TTS across 55+ languages.</td></tr><tr><td><a href="/blueprint/CAS-CU-VO-VOICEA">Voice AI Agent</a></td><td>Ada</td><td>Autonomously resolve customer calls with AI, reducing costs and boosting CSAT.</td></tr><tr><td><a href="/blueprint/CAS-CU-CA-ZENDES">Zendesk Talk</a></td><td>zendesk</td><td>Integrated voice and call center solution for seamless customer support.</td></tr></tbody></table></section><section><h2>Live Chat & Messaging (32)</h2><table><thead><tr><th>Solution</th><th>Provider</th><th>Description</th></tr></thead><tbody><tr><td><a href="/blueprint/CAS-CU-CO-ATTENT">Attentive Conciergeâ¢</a></td><td>Attentive</td><td>Instant, AI-powered conversational commerce for support, buying questions, and product discovery.</td></tr><tr><td><a href="/blueprint/CAS-CU-LI-BOLDDE">BoldDesk Live Chat</a></td><td>BoldDesk</td><td>Affordable, intuitive, and scalable live chat for real-time customer support.</td></tr><tr><td><a href="/blueprint/CAS-CU-RE-CALLMI">CallMiner LiveTranslate</a></td><td>CallMiner</td><td>AI-powered, real-time multilingual translation for natural customer-agent conversations.</td></tr><tr><td><a href="/blueprint/CAS-CS-OC-CHATWOO">Chatwoot</a></td><td>Chatwoot</td><td>Modern, open-source, and self-hosted omnichannel customer support platform.</td></tr><tr><td><a href="/blueprint/CAS-CU-CO-CONVER">Conversation Insights Agent</a></td><td>Uniphore</td><td>GenAI-powered conversational insights for optimized customer support.</td></tr><tr><td><a href="/blueprint/CAS-CS-OC-CRISPZZ">Crisp</a></td><td>Crisp</td><td>The AI Customer Support Platform for Every Business.</td></tr><tr><td><a href="/blueprint/CAS-CU-OM-DIXACH">Dixa Channels</a></td><td>Dixa</td><td>Unified omnichannel communication for seamless customer conversations across phone, email, chat, and messaging apps.</td></tr><tr><td><a href="/blueprint/CAS-CU-WO-DIXACO">Dixa Conversation Engine</a></td><td>Dixa</td><td>No-code automation and intelligent routing for streamlined customer interactions.</td></tr><tr><td><a href="/blueprint/CAS-CS-CS-FRESHCH">Freshchat</a></td><td>Freshworks</td><td>Engage customers across channels with AI-powered messaging, live chat, and chatbots.</td></tr><tr><td><a href="/blueprint/CAS-CU-OM-FRESHW">Freshworks Customer Service Suite</a></td><td>Freshworks</td><td>An all-in-one omnichannel solution for modern customer service, powered by AI and automation.</td></tr><tr><td><a href="/blueprint/CAS-CU-LI-FRONTL">Front Live Chat</a></td><td>Front</td><td>Deliver real-time customer support and automate interactions directly on your website.</td></tr><tr><td><a href="/blueprint/CAS-CU-WE-HAPPYF">HappyFox Live Chat</a></td><td>HappyFox</td><td>Unlimited agents, deep integrations, and real-time customer support for your website.</td></tr><tr><td><a href="/blueprint/CAS-CU-AG-KUSTOM">Kustomer IQ Agent Assist</a></td><td>Kustomer IQ</td><td>AI-powered copilot for customer service agents, offering personalized communication, 2-way translations, and conversatio...</td></tr><tr><td><a href="/blueprint/CAS-CU-LI-LIVECH">Live Chat</a></td><td>Groove HQ</td><td>Real-time customer assistance directly on your website or app.</td></tr><tr><td><a href="/blueprint/CAS-CU-LI-LIVECH">Live Chat (Beacon)</a></td><td>helpscout</td><td>Provide real-time customer support and self-service with AI Answers through live chat on your website.</td></tr><tr><td><a href="/blueprint/CAS-CU-LI-LIVECH">Live Chat Software</a></td><td>LiveAgent</td><td>Enhance customer service with real-time live chat and multi-channel support.</td></tr><tr><td><a href="/blueprint/CAS-CU-LI-LIVECH">Live Chat Widget</a></td><td>Crisp</td><td>Real-time, customizable live chat for instant customer engagement and support.</td></tr><tr><td><a href="/blueprint/CAS-CU-LI-LIVEST">Live-stream Customer Service App</a></td><td>VTEX</td><td>Deliver personalized, one-to-one customer service via live-stream video for an exclusive shopping experience.</td></tr><tr><td><a href="/blueprint/CAS-CS-LC-LIVECHA">LiveChat</a></td><td>livechat</td><td>AI-powered live chat for sales, support, and customer engagement.</td></tr><tr><td><a href="/blueprint/CAS-CU-LI-MESSAG">Messaging & Live Chat</a></td><td>TeamSupport</td><td>AI-powered live chat and messaging for B2B customer support and engagement.</td></tr><tr><td><a href="/blueprint/CAS-CS-LC-OLARKZZ">Olark</a></td><td>olark</td><td>Simple chat and AI tools for support, sales, and lead generation.</td></tr><tr><td><a href="/blueprint/CAS-CU-LI-ORTTOT">Ortto Talk (Live Chat)</a></td><td>Ortto</td><td>
143AI-powered live chat, seamlessly integrated with marketing automation and customer data for personalized support.</td></tr><tr><td><a href="/blueprint/CAS-CU-CO-PEEKCO">Peek (Co-browsing)</a></td><td>Reamaze</td><td>Real-time screensharing and co-browsing for instant customer support and insights.</td></tr><tr><td><a href="/blueprint/CAS-CU-AG-REALTI">Real-Time Agent Assist</a></td><td>Tethr</td><td>Empower agents to deliver exceptional service with the AI assistant that's helpful, not distracting.</td></tr><tr><td><a href="/blueprint/CAS-CU-AG-REALTI">Real-Time Agent Workflow</a></td><td>Tethr</td><td>Real-time guidance, scripting, and workflows for customer support agents.</td></tr><tr><td><a href="/blueprint/CAS-CU-AG-REALTI">Real-Time Coaching</a></td><td>Balto</td><td>Live AI-powered coaching and feedback for contact center agents during customer conversations.</td></tr><tr><td><a href="/blueprint/CAS-CU-SH-SHARED">Shared Inbox</a></td><td>helpscout</td><td>Manage customer conversations collaboratively across email, chat, and social in a shared inbox.</td></tr><tr><td><a href="/blueprint/CAS-CU-HE-SHARED">Shared Inbox Software</a></td><td>Kayako</td><td>Unify customer conversations from all channels in one collaborative inbox.</td></tr><tr><td><a href="/blueprint/CAS-CS-LC-TIDIOZZ">Tidio</a></td><td>Tidio</td><td>AI-powered customer service: Live chat, chatbots, and helpdesk in one platform.</td></tr><tr><td><a href="/blueprint/CAS-CU-AU-TWILIO">Twilio Verify</a></td><td>Twilio Flex</td><td>Turnkey API for multichannel user authentication and identity verification to fight fraud.</td></tr><tr><td><a href="/blueprint/CAS-CU-LI-VISITO">Visitor Insights</a></td><td>olark</td><td>Score leads, prioritize chats, and personalize service with visitor data from public profiles.</td></tr><tr><td><a href="/blueprint/CAS-CU-LI-ZENDES">Zendesk Messaging</a></td><td>zendesk</td><td>Instant, conversational support via real-time chat and social media direct messaging.</td></tr></tbody></table></section><section><h2>Customer Engagement (26)</h2><table><thead><tr><th>Solution</th><th>Provider</th><th>Description</th></tr></thead><tbody><tr><td><a href="/blueprint/CAS-CU-CO-ADVANC">Advanced Analytics</a></td><td>Tethr</td><td>AI-powered conversation intelligence for customer experience and agent performance.</td></tr><tr><td><a href="/blueprint/CAS-CU-AI-AIFORS">AI for Service</a></td><td>Kore.ai</td><td>Empower customers and agents with agentic AI for personalized, efficient service.</td></tr><tr><td><a href="/blueprint/CAS-CU-CX-APPFOU">AppFoundry</a></td><td>Genesys Cloud CX</td><td>Extend Genesys CX platforms with a marketplace of integrations, applications, and services.</td></tr><tr><td><a href="/blueprint/CAS-CU-CO-CALLMI">CallMiner Visualize</a></td><td>CallMiner</td><td>Visually explore conversation intelligence data to create shareable presentations and drive action.</td></tr><tr><td><a href="/blueprint/CAS-CS-OC-DIXAZZZ">Dixa</a></td><td>Dixa</td><td>The AI-driven customer service platform for consumer brands.</td></tr><tr><td><a href="/blueprint/CAS-CU-CU-ENGAGE">Engagement AI</a></td><td>ChurnZero</td><td>AI for smarter insights and stronger customer relationships.</td></tr><tr><td><a href="/blueprint/CAS-CU-DI-FIVE9D">Five9 Digital Engagement</a></td><td>five9</td><td>Seamless omnichannel customer interactions across digital and voice channels.</td></tr><tr><td><a href="/blueprint/CAS-CU-EN-FRESHW">Freshworks Platform</a></td><td>Freshworks</td><td>A flexible, AI-powered enterprise platform for all Freshworks applications.</td></tr><tr><td><a href="/blueprint/CAS-CU-CO-INTELL">Intelligent Customer Resolution & Complaints Technology</a></td><td>Equiniti</td><td>Automate complaints, ensure compliance, and enhance customer engagement with intelligent technology.</td></tr><tr><td><a href="/blueprint/CAS-CU-RE-LIVEDA">Live Dashboard</a></td><td>Reamaze</td><td>Monitor live customer activity, browsing, and shopping data for proactive support.</td></tr><tr><td><a href="/blueprint/CAS-CU-CU-ORACLE">Oracle AI for Customer Experience (CX)</a></td><td>Oracle Corporation</td><td>AI-powered CX to personalize customer interactions and drive business outcomes.</td></tr><tr><td><a href="/blueprint/CAS-CU-OM-ORACLE">Oracle Customer Experience (CX)</a></td><td>Oracle Corporation</td><td>Go beyond CRM with a connected suite of cloud applications for sales, service, marketing, and commerce.</td></tr><tr><td><a href="/blueprint/CAS-CU-CU-POINTI">Pointillist</a></td><td>Genesys Cloud CX</td><td>Measure, monitor, and orchestrate customer journeys to optimize CX and improve digital containment.</td></tr><tr><td><a href="/blueprint/CAS-CU-CU-QUADIE">Quadient Inspire platform</a></td><td>Quadient</td><td>The world's leading platform for personalized, compliant customer communications.</td></tr><tr><td><a href="/blueprint/CAS-CU-EX-QUALTR">Qualtrics XM Platform</a></td><td>Qualtrics</td><td>A system of action to manage and improve customer, employee, product, and brand experiences.</td></tr><tr><td><a href="/blueprint/CAS-CU-CU-SALESO">Sales Order Processing Automation Software</a></td><td>Esker</td><td>Automate sales order processing with AI and RPA for optimized data recognition and verification.</td></tr><tr><td><a href="/blueprint/CAS-CS-AC-SALESFO">Salesforce Einstein</a></td><td>Salesforce Einstein</td><td>AI-powered customer service for smarter, faster, and more personalized experiences.</td></tr><tr><td><a href="/blueprint/CAS-CU-AI-SALESF">Salesforce Service Cloud</a></td><td>Salesforce Einstein</td><td>AI-powered customer service for smarter, faster, and more personalized experiences.</td></tr><tr><td><a href="/blueprint/CAS-CU-CU-STAIRC">Staircase AI by Gainsight</a></td><td>Gainsight</td><td>Real-time, AI-powered customer engagement insights across all conversations.
143</td></tr><tr><td><a href="/blueprint/CAS-CU-AI-TALKDE">Talkdesk Navigator</a></td><td>Talkdesk AI</td><td>Generative AI for intuitive, conversational customer journey orchestration.</td></tr><tr><td><a href="/blueprint/CAS-CU-OM-UCONNE">U-Connect</a></td><td>Uniphore</td><td>Omnichannel customer engagement platform for voice, chat, email, and social media interactions.</td></tr><tr><td><a href="/blueprint/CAS-CU-CO-UNIPHO">Uniphore X Platform</a></td><td>Uniphore</td><td>AI-native platform for enhanced customer and employee interactions.</td></tr><tr><td><a href="/blueprint/CAS-CU-AI-VERINT">Verint Da Vinci⢠AI services</a></td><td>Verint</td><td>Intelligent AI services for superior customer engagement and support.</td></tr><tr><td><a href="/blueprint/CAS-CU-DI-VERINT">Verint Web & Mobile</a></td><td>Verint</td><td>Unify digital data to track and improve the customer experience across web and mobile.</td></tr><tr><td><a href="/blueprint/CAS-CU-CU-XMFORC">XM for Customer Experience</a></td><td>Qualtrics</td><td>Software to immediately surface customer friction and guide frontline teams to better serve clients.</td></tr><tr><td><a href="/blueprint/CAS-CU-CU-ZENDES">Zendesk Sunshine</a></td><td>zendesk</td><td>Unify customer data across all touchpoints for a complete, actionable view.</td></tr></tbody></table></section><section><h2>Knowledge Base & Self-Service (26)</h2><table><thead><tr><th>Solution</th><th>Provider</th><th>Description</th></tr></thead><tbody><tr><td><a href="/blueprint/CAS-CU-HE-AIKNOW">AI Knowledge Base</a></td><td>Reamaze</td><td>Simple, intuitive customer support software for chat, social, SMS, FAQ, and email on a single platform.</td></tr><tr><td><a href="/blueprint/CAS-CU-KN-AISUIT">AI Suite</a></td><td>Helpjuice</td><td>AI-powered features for instant content creation, smart search, and automated support in your knowledge base.</td></tr><tr><td><a href="/blueprint/CAS-CU-TE-APIDOC">API Documentation Module</a></td><td>Document360</td><td>Create, manage, and publish comprehensive, interactive API documentation with ease.</td></tr><tr><td><a href="/blueprint/CAS-CU-AI-ARTICL">Articles</a></td><td>Intercom Fin</td><td>The #1 AI Agent for customer service, resolving complex queries with high-quality answers.</td></tr><tr><td><a href="/blueprint/CAS-CU-VI-AUDIOD">Audio Description</a></td><td>Verbit</td><td>Fast, cost-effective AI Audio Description for enhanced accessibility and compliance.</td></tr><tr><td><a href="/blueprint/CAS-CU-EM-BEACON">Beacon</a></td><td>helpscout</td><td>Embeddable support widget for self-service, live chat, and contact forms on your website or app.</td></tr><tr><td><a href="/blueprint/CAS-CU-KN-BOLDDE">BoldDesk Knowledge Base</a></td><td>BoldDesk</td><td>Empower customers and employees with a comprehensive self-service knowledge base.</td></tr><tr><td><a href="/blueprint/CAS-CU-CU-DISCOV">Discover</a></td><td>Forethought</td><td>AI for customer support: surfaces insights, identifies knowledge gaps, offers recommendations.</td></tr><tr><td><a href="/blueprint/CAS-CU-KN-DOCS">Docs</a></td><td>helpscout</td><td>Empower customers with self-service answers and reduce support volume with a powerful knowledge base.</td></tr><tr><td><a href="/blueprint/CAS-CS-KM-DOCUMEN">Document360</a></td><td>Document360</td><td>AI-powered knowledge base platform for self-service and internal documentation.</td></tr><tr><td><a href="/blueprint/CAS-CU-CO-EXPERI">Experience Cloud</a></td><td>salesforce</td><td>Create connected digital experiences for customers, partners, and employees.</td></tr><tr><td><a href="/blueprint/CAS-CU-KN-FRONTK">Front Knowledge Base</a></td><td>Front</td><td>Empower customers with self-service and deflect common questions using a native knowledge base.</td></tr><tr><td><a href="/blueprint/CAS-CU-CU-GAINSI">Gainsight Customer Communities</a></td><td>Gainsight</td><td>Drive customer engagement, harness product feedback, and enable self-service at scale.</td></tr><tr><td><a href="/blueprint/CAS-CU-SE-GORGIA">Gorgias Automate</a></td><td>gorgias</td><td>AI-powered self-service for live chat to resolve customer queries instantly.</td></tr><tr><td><a href="/blueprint/CAS-CU-KN-HELPCE">Help Center Portal</a></td><td>Chatwoot</td><td>Empower customers with a self-service portal for instant answers and reduced supp
143ort queries.</td></tr><tr><td><a href="/blueprint/CAS-CS-KB-HELPJUI">Helpjuice</a></td><td>Helpjuice</td><td>Scale customer support and boost team productivity with an AI-powered knowledge base.</td></tr><tr><td><a href="/blueprint/CAS-CU-KN-HELPJU">Helpjuice Chrome Extension</a></td><td>Helpjuice</td><td>Access your knowledge base and create articles from any webpage instantly.</td></tr><tr><td><a href="/blueprint/CAS-CU-HE-KNOWLE">Knowledge Base</a></td><td>Crisp</td><td>Empower self-service with a customizable, integrated knowledge base for instant customer answers.</td></tr><tr><td><a href="/blueprint/CAS-CU-IN-KNOWLE">Knowledge Base Assistant</a></td><td>Document360</td><td>Delivers in-app product assistance and contextual help directly to your clients.</td></tr><tr><td><a href="/blueprint/CAS-CU-SE-KNOWLE">Knowledge Base Software</a></td><td>LiveAgent</td><td>Intuitive knowledge base software to manage company knowledge and empower customer self-service.</td></tr><tr><td><a href="/blueprint/CAS-CU-KN-NICECX">NICE CXone Expert</a></td><td>NICE CXone</td><td>Smart knowledge management for self-service and agents, meeting customers on any device.</td></tr><tr><td><a href="/blueprint/CAS-CU-CO-SELFSE">Self-Service Agent</a></td><td>Uniphore</td><td>Autonomous AI agents delivering 24/7, human-like support across voice and digital channels.</td></tr><tr><td><a href="/blueprint/CAS-CU-IN-STATUS">Status Page</a></td><td>Reamaze</td><td>Keep customers informed during incidents or outages with a customizable, public status page showing uptime and downtime.</td></tr><tr><td><a href="/blueprint/CAS-CU-AG-VERINT">Verint Knowledge Management</a></td><td>Verint</td><td>Empower agents and customers with AI-driven knowledge for consistent, efficient service.</td></tr><tr><td><a href="/blueprint/CAS-CU-IN-WALKTH">WalkThroughs</a></td><td>ChurnZero</td><td>In-app guidance for user onboarding and product adoption, from sign-up to success.</td></tr><tr><td><a href="/blueprint/CAS-CU-TU-WIZARD">Wizardshot</a></td><td>Helpjuice</td><td>Create AI-powered step-by-step tutorials in seconds.</td></tr></tbody></table></section><section><h2>Customer Success (21)</h2><table><thead><tr><th>Solution</th><th>Provider</th><th>Description</th></tr></thead><tbody><tr><td><a href="/blueprint/CAS-CU-AG-CALLMI">CallMiner Coach</a></td><td>CallMiner</td><td>Monitor, understand & optimize agent performance at scale.</td></tr><tr><td><a href="/blueprint/CAS-CS-CS-CHURNZE">ChurnZero</a></td><td>ChurnZero</td><td>The platform and partner for customer growth.</td></tr><tr><td><a href="/blueprint/CAS-CU-AI-CHURNZ">ChurnZero AI / Customer Success AIâ¢</a></td><td>ChurnZero</td><td>Automate tasks, execute on risks & opportunities, and personalize customer interactions at scale.</td></tr><tr><td><a href="/blueprint/CAS-CU-CU-CUSTOM">Customer Learning Cloud</a></td><td>WorkRamp</td><td>Scale customer and partner training with AI, automation, and intelligence.</td></tr><tr><td><a href="/blueprint/CAS-CU-CU-CUSTOM">Customer Success</a></td><td>Certinia</td><td>Empower organizations to deliver customer value with certainty on Salesforce.</td></tr><tr><td><a href="/blueprint/CAS-CS-CS-GAINSIG">Gainsight</a></td><td>Gainsight</td><td>The AI-powered retention engine for customer-led growth.</td></tr><tr><td><a href="/blueprint/CAS-CU-CU-GAINSI">Gainsight CS</a></td><td>Gainsight</td><td>The leading customer success solution for retention, expansion, and efficiency.</td></tr><tr><td><a href="/blueprint/CAS-CU-CU-GAINSI">Gainsight CustomerOS</a></td><td>Gainsight</td><td>Orchestrate every step of the customer journeyâfrom onboarding to outcomes.</td></tr><tr><td><a href="/blueprint/CAS-CU-WO-HAPPYF">HappyFox Workflows</a></td><td>HappyFox</td><td>Advanced no-code workflow automation to expedite processes and boost productivity.</td></tr><tr><td><a href="/blueprint/CAS-CU-EX-MEDALL">Medallia Total Experience Profiles</a></td><td>Medallia</td><td>Unify customer, employee, and operational data for a complete view of total experience.</td></tr><tr><td><a href="/blueprint/CAS-CS-CS-PLANHAT">Planhat</a></td><td>Planhat</td><td>Unify customer data, drive proactive success, and accelerate revenue growth with AI.</td></tr><tr><td><a href="/blueprint/CAS-CU-RE-RENEWA">Renewal and Forecast Hub</a></td><td>ChurnZero</td><td>Confidently predict customer renewals and growth with centralized revenue insights.</td></tr><tr><td><a href="/blueprint/CAS-CU-CU-SKILLJ">Skilljar by Gainsight</a></td><td>Gainsight</td><td>Scale onboarding, boost adoption, and monetize customer education.</td></tr><tr><td><a href="/blueprint/CAS-CU-CU-SUCCES">SuccessBLOCs</a></td><td>Totango</td><td>Pre-built, no-code customer success program templates for optimizing customer journeys.</td></tr><tr><td><a href="/blueprint/CAS-CS-CS-TOTANGO">Totango</a></td><td>Totango</td><td>Turn customer outcomes into customer growth and retention.</td></tr><tr><td><a href="/blueprint/CAS-CU-CH-UNISON">Unison AI</a></td><td>Totango</td><td>AI-powered churn intelligence to rapidly detect customer risk and reduce churn.</td></tr><tr><td><a href="/blueprint/CAS-CS-CS-VITALLY">Vitally</a></td><td>Vitally</td><td>Unify data, automate workflows, and drive customer outcomes at scale.</td></tr><tr><td><a href="/blueprint/CAS-CU-CU-VITALL">Vitally AI</a></td><td>Vitally</td><td>Your AI Copilot for Customer Success to save time and unlock growth.</td></tr><tr><td><a href="/blueprint/CAS-CU-CU-VITALL">Vitally Docs</a></td><td>Vitally</td><td>Streamline real-time collaboration and information sharing between customers and Customer Success teams.</td></tr><tr><td><a href="/blueprint/CAS-CU-CU-VITALL">Vitally Playbooks</a></td><td>Vitally</td><td>Automate customer success workflows with triggers, actions, and branching logic.</td></tr><tr><td><a href="/blueprint/CAS-CU-RE-VITALL">Vitally Renewal Management Blueprint</a></td><td>Vitally</td><td>Effectively manage customer renewals and boost retention with Vitally's structured approach and tools.</td></tr></tbody></table></section><section><h2>Customer Feedback & Surveys (19)</h2><table><thead><tr><th>
143Solution</th><th>Provider</th><th>Description</th></tr></thead><tbody><tr><td><a href="/blueprint/CAS-CU-FE-AIFEED">AI Feedback Intelligence Platform</a></td><td>Zonka</td><td>Transform unstructured feedback into real-time, role-based intelligence.</td></tr><tr><td><a href="/blueprint/CAS-CS-CF-ASKNICE">AskNicely</a></td><td>AskNicely</td><td>Measure, motivate, and improve customer experience in real-time for frontline teams.</td></tr><tr><td><a href="/blueprint/CAS-CU-CU-ASKNIC">AskNicely TV</a></td><td>AskNicely</td><td>Real-time customer feedback display for CX teams, fostering a feedback-driven culture and improving performance.</td></tr><tr><td><a href="/blueprint/CAS-CU-CO-CALLMI">CallMiner Analyze</a></td><td>CallMiner</td><td>Uncover deep insights from customer conversations for root-cause analysis and omnichannel journey mapping.</td></tr><tr><td><a href="/blueprint/CAS-CU-CU-CALLMI">CallMiner Outreach</a></td><td>CallMiner</td><td>AI-powered surveys and engagement campaigns for personalized customer feedback.</td></tr><tr><td><a href="/blueprint/CAS-CS-CF-CUSTOME">Customer Feedback Analytics Platform</a></td><td>Enterpret</td><td>Unify, analyze, and act on all your customer feedback with AI.</td></tr><tr><td><a href="/blueprint/CAS-CS-CE-DELIGHT">Delighted (now Qualtrics Customer Feedback)</a></td><td>Qualtrics</td><td>Collect and analyze feedback with the fastest, easiest experience management platform.</td></tr><tr><td><a href="/blueprint/CAS-CU-CU-DIXAIN">Dixa Intelligence</a></td><td>Dixa</td><td>Unlock powerful analytics and AI-driven insights to elevate customer support performance.</td></tr><tr><td><a href="/blueprint/CAS-CU-FE-FEEDBA">Feedback Software</a></td><td>UseResponse</td><td>Collect, organize, and act on customer feedback, ideas, and bug reports to drive product improvement.</td></tr><tr><td><a href="/blueprint/CAS-CU-CU-FRESHS">Freshsurvey</a></td><td>Freshworks</td><td>Gather customer feedback effortlessly with powerful surveys.</td></tr><tr><td><a href="/blueprint/CAS-CS-CE-MEDALLI">Medallia</a></td><td>Medallia</td><td>Transform customer and employee feedback into actionable insights with AI.</td></tr><tr><td><a href="/blueprint/CAS-CU-DI-MEDALL">Medallia Digital Experience</a></td><td>Medallia</td><td>Capture real-time insights across digital channels to enhance customer experience.</td></tr><tr><td><a href="/blueprint/CAS-CU-MA-QUALTR">Qualtrics Edge</a></td><td>Qualtrics</td><td>AI-powered market research platform for instant, confident decisions.</td></tr><tr><td><a href="/blueprint/CAS-CU-CU-QUALTR">Qualtrics XM Discover</a></td><td>Qualtrics</td><td>Uncover hidden experience insights to drive action and improve customer support.</td></tr><tr><td><a href="/blueprint/CAS-CU-RE-REVIEW">Reviews Agent</a></td><td>Siena AI</td><td>AI-powered agent to efficiently manage and respond to customer reviews across all platforms.</td></tr><tr><td><a href="/blueprint/CAS-CS-PF-USERVOI">UserVoice</a></td><td>UserVoice</td><td>Centralize product feedback, transform it into customer intelligence, and build better products.</td></tr><tr><td><a href="/blueprint/CAS-CU-CU-VERINT">Verint Enterprise Feedback Management (EFM)</a></td><td>Verint</td><td>Unrivaled view of customer feedback through speech, text, and operational insights.</td></tr><tr><td><a href="/blueprint/CAS-CU-VO-VERINT">Verint Unified VoC</a></td><td>Verint</td><td>Unify customer insights across channels to optimize omnichannel CX.</td></tr><tr><td><a href="/blueprint/CAS-CS-CE-ZONKAFE">Zonka Feedback</a></td><td>Zonka</td><td>AI Customer Feedback & Intelligence Platform for actionable CX insights.</td></tr></tbody></table></section><section><h2>AI Agents / Hybrid (1)</h2><table><thead><tr><th>Solution</th><th>Provider</th><th>Description</th></tr></thead><tbody><tr><td><a href="/blueprint/CAS-CS-AA-CRESCEN">Crescendo</a></td><td>Crescendo</td><td>AI-native support blending conversational AI with human-in-the-loop escalation.</td></tr></tbody></table></section><section><h2>Contact Center QA / Coaching (1)</h2><table><thead><tr><th>Solution</th><th>Provider</th><th>Description</th></tr></thead><tbody><tr><td><a href="/blueprint/CAS-CS-CC-CRESTAZ">Cresta</a></td><td>Cresta</td><td>Generative AI for real-time agent coaching, automated QA, and supervisor tooling.</td></tr></tbody></table></section><section><h2>Voice AI (1)</h2><table><thead><tr><th>
143Solution</th><th>Provider</th><th>Description</th></tr></thead><tbody><tr><td><a href="/blueprint/CAS-CS-VA-POLYAIZ">PolyAI</a></td><td>PolyAI</td><td>Enterprise voice AI agents handling inbound calls in 45 languages.</td></tr></tbody></table></section><section><h2>AI Agents / Deflection (1)</h2><table><thead><tr><th>Solution</th><th>Provider</th><th>Description</th></tr></thead><tbody><tr><td><a href="/blueprint/CAS-CS-AA-SIERRAZ">Sierra</a></td><td>Sierra</td><td>Autonomous AI agents handling complex enterprise customer interactions.</td></tr></tbody></table></section><section><h2>Voice AI Platform (1)</h2><table><thead><tr><th>Solution</th><th>Provider</th><th>Description</th></tr></thead><tbody><tr><td><a href="/blueprint/CAS-CS-VA-VAPIZZZ">Vapi</a></td><td>Vapi</td><td>Developer-first voice AI infrastructure for production voice agents.</td></tr></tbody></table></section></article></div></div>� 144 </body> 145</html>
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