https://docuguru.ai/v20260902-1702/assets/CancellationPolicyPage-Clf_Ezk1.js

1import{u as s,j as e,S as i}from"./index-BxfVeFUb.js";import{B as a}from"./chunk-OOSFIX57-DBfcBa9f.js";import{A as l}from"./arrow-left-DOHhNCMp.js";import{m as r}from"./proxy-Cycf4ovc.js";function x(){const t=s();return e.jsxs(e.Fragment,{children:[e.jsx(i,{title:"Cancellation & Refund Policy | DocuGuru",description:"Understand how DocuGuru handles cancellations, refunds, and data retention when you change plans or end your subscription.",canonical:"https://docuguru.ai/cancellation-policy"}),e.jsxs("div",{className:"min-h-screen bg-gradient-to-b from-slate-50 to-white dark:from-slate-950 dark:to-slate-900",children:[e.jsx("header",{className:"sticky top-0 z-50 bg-white/80 dark:bg-slate-900/80 backdrop-blur-md border-b border-slate-200 dark:border-slate-800",children:e.jsx("div",{className:"max-w-7xl mx-auto px-6 py-4",children:e.jsxs(a,{variant:"ghost",onClick:()=>t(-1),className:"gap-2",children:[e.jsx(l,{className:"h-5 w-5"}),e.jsx("span",{children:"Back"})]})})}),e.jsx("main",{className:"max-w-4xl mx-auto px-6 py-12 lg:py-20",children:e.jsxs(r.div,{initial:{opacity:0,y:20},animate:{opacity:1,y:0},transition:{duration:.5},children:[e.jsxs("div",{className:"mb-12 text-center",children:[e.jsx("h1",{className:"text-4xl lg:text-5xl font-bold text-slate-900 dark:text-white mb-4",children:"Cancellation & Refund Policy"}),e.jsxs("p",{className:"text-slate-600 dark:text-slate-400",children:["Last updated: ",new Date().toLocaleDateString("en-US",{month:"long",day:"numeric",year:"numeric"})]})]}),e.jsxs("div",{className:"mb-12 p-6 rounded-xl bg-gradient-to-br from-indigo-50 to-purple-50 dark:from-indigo-950/30 dark:to-purple-950/30 border border-indigo-100 dark:border-indigo-900",children:[e.jsx("h2",{className:"text-xl font-bold text-slate-900 dark:text-white mb-4",children:"Table of Contents"}),e.jsxs("ol",{className:"space-y-2 text-slate-700 dark:text-slate-300",children:[e.jsx("li",{children:e.jsx("a",{href:"#subscription-cancellation",className:"hover:text-indigo-600 dark:hover:text-indigo-400 transition-colors",children:"1. Subscription Cancellation"})}),e.jsx("li",{children:e.jsx("a",{href:"#refund-policy",className:"hover:text-indigo-600 dark:hover:text-indigo-400 transition-colors",children:"2. Refund Policy"})}),e.jsx("li",{children:e.jsx("a",{href:"#how-to-cancel",className:"hover:text-indigo-600 dark:hover:text-indigo-400 transition-colors",children:"3. How to Cancel Your Subscription"})}),e.jsx("li",{children:e.jsx("a",{href:"#cancellation-effects",className:"hover:text-indigo-600 dark:hover:text-indigo-400 transition-colors",children:"4. Effects of Cancellation"})}),e.jsx("li",{children:e.jsx("a",{href:"#data-retention",className:"hover:text-indigo-600 dark:hover:text-indigo-400 transition-colors",children:"5. Data Retention After Cancellation"})}),e.jsx("li",{children:e.jsx("a",{href:"#reactivation",className:"hover:text-indigo-600 dark:hover:text-indigo-400 transition-colors",children:"6. Reactivation of Cancelled Accounts"})}),e.jsx("li",{children:e.jsx("a",{href:"#exceptions",className:"hover:text-indigo-600 dark:hover:text-indigo-400 transition-colors",children:"7. Exceptions and Special Cases"})}),e.jsx("li",{children:e.jsx("a",{href:"#contact",className:"hover:text-indigo-600 dark:hover:text-indigo-400 transition-colors",children:"8. Contact Us"})})]})]}),e.jsxs("div",{className:"prose prose-slate dark:prose-invert max-w-none",children:[e.jsxs("section",{id:"subscription-cancellation",className:"mb-12 scroll-mt-20",children:[e.jsx("h2",{className:"text-2xl font-bold text-slate-900 dark:text-white mb-4",children:"1. Subscription Cancellation"}),e.jsxs("div",{className:"text-slate-700 dark:text-slate-300 space-y-4",children:[e.jsx("p",{children:"At DocuGuru, we believe in providing you with flexibility and control over your subscription. You may cancel your subscription at any time through your account settings or by contacting our support team."}),e.jsx("p",{children:e.jsx("strong",{children:"Key Points:"})}),e.jsxs("ul",{className:"list-disc pl-6 space-y-2",children:[e.jsx("li",{children:"You can cancel your subscription at any time without penalty"}),e.jsx("li",{children:"No long-term commitments or contracts required"}),e.jsx("li",{children:"Cancellation takes effect at the end of your current billing period"}

1),e.jsx("li",{children:"You will continue to have access to paid features until the end of your billing cycle"})]})]})]}),e.jsxs("section",{id:"refund-policy",className:"mb-12 scroll-mt-20",children:[e.jsx("h2",{className:"text-2xl font-bold text-slate-900 dark:text-white mb-4",children:"2. Refund Policy"}),e.jsxs("div",{className:"text-slate-700 dark:text-slate-300 space-y-4",children:[e.jsx("h3",{className:"text-xl font-semibold text-slate-900 dark:text-white mt-6",children:"2.1 General Refund Terms"}),e.jsxs("p",{children:["We offer a ",e.jsx("strong",{children:"48-hour money-back guarantee"})," for new subscriptions. If you are not satisfied with DocuGuru, you may request a full refund within 48 hours of your initial purchase."]}),e.jsx("h3",{className:"text-xl font-semibold text-slate-900 dark:text-white mt-6",children:"2.2 Refund Eligibility"}),e.jsx("p",{children:"Refunds are available under the following conditions:"}),e.jsxs("ul",{className:"list-disc pl-6 space-y-2",children:[e.jsx("li",{children:"Request made within 48 hours of initial subscription purchase"}),e.jsx("li",{children:"First-time subscribers only (one refund per user)"}),e.jsx("li",{children:"Technical issues that prevented use of the service (case-by-case basis)"}),e.jsx("li",{children:"Billing errors or duplicate charges"})]}),e.jsx("h3",{className:"text-xl font-semibold text-slate-900 dark:text-white mt-6",children:"2.3 Non-Refundable Items"}),e.jsx("p",{children:"The following are not eligible for refunds:"}),e.jsxs("ul",{className:"list-disc pl-6 space-y-2",children:[e.jsx("li",{children:"Subscription renewals after the initial 48-hour period"}),e.jsx("li",{children:"Partial month subscriptions after cancellation"}),e.jsx("li",{children:"Add-on services or one-time purchases"}),e.jsx("li",{children:"Accounts suspended or terminated for violation of Terms of Service"})]}),e.jsx("h3",{className:"text-xl font-semibold text-slate-900 dark:text-white mt-6",children:"2.4 Refund Processing Time"}),e.jsx("p",{children:"Approved refunds will be processed within 5-10 business days. The refund will be credited to the original payment method used for the purchase."})]})]}),e.jsxs("section",{id:"how-to-cancel",className:"mb-12 scroll-mt-20",children:[e.jsx("h2",{className:"text-2xl font-bold text-slate-900 dark:text-white mb-4",children:"3. How to Cancel Your Subscription"}),e.jsxs("div",{className:"text-slate-700 dark:text-slate-300 space-y-4",children:[e.jsx("p",{children:"You can cancel your DocuGuru subscription through the following methods:"}),e.jsx("h3",{className:"text-xl font-semibold text-slate-900 dark:text-white mt-6",children:"3.1 Self-Service Cancellation"}),e.jsxs("ol",{className:"list-decimal pl-6 space-y-2",children:[e.jsx("li",{children:"Log in to your DocuGuru account"}),e.jsx("li",{children:"Navigate to Account Settings"}),e.jsx("li",{children:'Click on "Subscription & Billing"'}),e.jsx("li",{children:'Select "Cancel Subscription"'}),e.jsx("li",{children:"Follow the prompts to confirm cancellation"})]}),e.jsx("h3",{className:"text-xl font-semibold text-slate-900 dark:text-white mt-6",children:"3.2 Contact Support"}),e.jsxs("p",{children:["Alternatively, you can contact our support team at"," ",e.jsx("a",{href:"mailto:[email protected]",className:"text-indigo-600 dark:text-indigo-400 hover:underline",children:"[email protected]"})," ","to request cancellation assistance."]}),e.jsx("div",{className:"mt-6 p-4 rounded-lg bg-blue-50 dark:bg-blue-950/30 border border-blue-200 dark:border-blue-800",children:e.jsxs("p",{className:"text-sm text-blue-900 dark:text-blue-100",children:[e.jsx("strong",{children:"Note:"})," You will receive a confirmation email once your cancellation is processed."]})})]})]}),e.jsxs("section",{id:"cancellation-effects",className:"mb-12 scroll-mt-20",children:[e.jsx("h2",{className:"text-2xl font-bold text-slate-900 dark:text-white mb-4",children:"4. Effects of Cancellation"}),e.jsxs("div",{className:"text-slate-700 dark:text-slate-300 space-y-4",children:[e.jsx("p",{children:"When you cancel your subscription:"}),e.jsxs("ul",{className:"list-disc pl-6 space-y-2",children:[e.jsxs("li",{children:[e.jsx("strong",{children:"Immediate Access:"})," You retain full access to premium features until the end of your current billing period"]}),e.jsxs("li",{children:[e.jsx("strong",{children:"No Future Charges:"})," Your payment method will not be charged for future billing cycles"]}),e.jsxs("li",{children:[e.jsx("strong",{children:"Feature Downgrade:"})," After the billing period ends, your account will revert to the free plan (if available)"]}),e.jsxs("li",{children:[e.jsx("strong",{children:"Data Preservation:"})," Your documents and data remain accessible according to our data retention policy"]}),e.jsxs("li",{children:[e.jsx("strong",{children:"Export Option:"})," You can export your data at any time before cancellation takes effect"]})]})]})]}),e.jsxs("section",{id:"data-retention",className:"mb-12 scroll-mt-20",children:[e.jsx("h2",{className:"text-2xl font-bold text-slate-900 dark:text-white mb-4",children:"5. Data Retention After Cancellation"}),e.jsxs("div",{className:"text-slate-700 dark:text-slate-300 space-y-4",children:[e.jsx("p",{children:"We understand that your research and documents are valuable. Here's what happens to your data after cancellation:"}),e.jsx("h3",{className:"text-xl font-semibold text-slate-900 dark:text-white mt-6",children:"5.

11 Free Plan Users"}),e.jsx("p",{children:"If a free plan is available, your account will be downgraded and you'll retain access to documents within free plan limits."}),e.jsx("h3",{className:"text-xl font-semibold text-slate-900 dark:text-white mt-6",children:"5.2 Data Storage Period"}),e.jsxs("ul",{className:"list-disc pl-6 space-y-2",children:[e.jsx("li",{children:"Your data is retained for 90 days after subscription cancellation"}),e.jsx("li",{children:"You can reactivate your subscription within this period to restore full access"}),e.jsx("li",{children:"After 90 days, premium features and excess data may be permanently deleted"})]}),e.jsx("h3",{className:"text-xl font-semibold text-slate-900 dark:text-white mt-6",children:"5.3 Data Export"}),e.jsx("p",{children:"We recommend exporting your data before cancellation. You can download all your documents in standard Word (.docx) format at any time."})]})]}),e.jsxs("section",{id:"reactivation",className:"mb-12 scroll-mt-20",children:[e.jsx("h2",{className:"text-2xl font-bold text-slate-900 dark:text-white mb-4",children:"6. Reactivation of Cancelled Accounts"}),e.jsxs("div",{className:"text-slate-700 dark:text-slate-300 space-y-4",children:[e.jsx("p",{children:"Changed your mind? You can reactivate your subscription at any time:"}),e.jsxs("ul",{className:"list-disc pl-6 space-y-2",children:[e.jsx("li",{children:"Log in to your account"}),e.jsx("li",{children:"Navigate to Subscription settings"}),e.jsx("li",{children:'Select "Reactivate Subscription"'}),e.jsx("li",{children:"Choose your preferred plan and complete payment"})]}),e.jsx("p",{children:"If you reactivate within 90 days of cancellation, all your data and settings will be fully restored."})]})]}),e.jsxs("section",{id:"exceptions",className:"mb-12 scroll-mt-20",children:[e.jsx("h2",{className:"text-2xl font-bold text-slate-900 dark:text-white mb-4",children:"7. Exceptions and Special Cases"}),e.jsxs("div",{className:"text-slate-700 dark:text-slate-300 space-y-4",children:[e.jsx("h3",{className:"text-xl font-semibold text-slate-900 dark:text-white mt-6",children:"7.1 Technical Issues"}),e.jsx("p",{children:"If you experience significant technical problems that prevent you from using DocuGuru, contact our support team. We will investigate and may offer a prorated refund or service credit on a case-by-case basis."}),e.jsx("h3",{className:"text-xl font-semibold text-slate-900 dark:text-white mt-6",children:"7.2 Billing Errors"}),e.jsxs("p",{children:["In the event of a billing error or unauthorized charge, contact us immediately at"," ",e.jsx("a",{href:"mailto:[email protected]",className:"text-indigo-600 dark:text-indigo-400 hover:underline",children:"[email protected]"}),". We will investigate and process a refund if appropriate."]}),e.jsx("h3",{className:"text-xl font-semibold text-slate-900 dark:text-white mt-6",children:"7.3 Terms of Service Violations"}),e.jsx("p",{children:"DocuGuru reserves the right to terminate accounts that violate our Terms of Service without refund. This includes but is not limited to:"}),e.jsxs("ul",{className:"list-disc pl-6 space-y-2",children:[e.jsx("li",{children:"Fraudulent activity"}),e.jsx("li",{children:"Abuse of service features"}),e.jsx("li",{children:"Sharing account credentials"}),e.jsx("li",{children:"Violation of intellectual property rights"})]})]})]}),e.jsxs("section",{id:"contact",className:"mb-12 scroll-mt-20",children:[e.jsx("h2",{className:"text-2xl font-bold text-slate-900 dark:text-white mb-4",children:"8. Contact Us"}),e.jsxs("div",{className:"text-slate-700 dark:text-slate-300 space-y-4",children:[e.jsx("p",{children:"If you have questions about our Cancellation and Refund Policy, need assistance with cancellation, or want to request a refund, please contact us:"}),e.jsxs("div",{className:"mt-6 p-6 rounded-lg bg-gradient-to-br from-indigo-50 to-purple-50 dark:from-indigo-950/30 dark:to-purple-950/30 border border-indigo-200 dark:border-indigo-800",children:[e.jsx("p",{className:"font-semibold text-slate-900 dark:text-white mb-2",children:"DocuGuru Support Team"}),e.jsxs("p",{children:[e.jsx("strong",{children:"Email:"})," ",e.jsx("a",{href:"mailto:[email protected]",className:"text-indigo-600 dark:text-indigo-400 hover:underline",children:"[email protected]"})]}),e.jsxs("p",{className:"mt-2",children:[e.jsx("strong",{children:"Address:"}),e.jsx("br",{}),"25, City Plaza",e.jsx("br",{}),"Patan Road",e.jsx("br",{}),"Chanasma 384220",e.jsx("br",{}),"Gujarat, India"]})]}),e.jsx("p",{className:"mt-4",children:"We typically respond to cancellation and refund requests within 1-2 business days."})]})]}),e.jsxs("div",{className:"mt-12 p-6 rounded-lg bg-amber-50 dark:bg-amber-950/30 border border-amber-200 dark:border-amber-800",children:[e.jsx("h3",{className:"text-lg font-semibold text-amber-900 dark:text-amber-100 mb-2",children:"Policy Updates"}),e.jsx("p",{className:"text-sm text-amber-800 dark:text-amber-200",children:"We may update this Cancellation and Refund Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically."})]})]})]})})]})]})}export{x as CancellationPolicyPage};