1(self.webpackChunk_N_E=self.webpackChunk_N_E||[]).push([[4398],{46315:function(e,s,t){(window.__NEXT_P=window.__NEXT_P||[]).push(["/channels/salesforce",function(){return t(25887)}])},80683:function(e,s,t){"use strict";t.d(s,{Z:function(){return a}});var i=t(85893);function a(e){let{primaryHeadline:s,secondaryHeadline:t,descriptionText:a}=e;return(0,i.jsxs)("div",{children:[(0,i.jsx)("h1",{children:(0,i.jsxs)("span",{className:" block tracking-tight font-semibold text-3xl sm:text-3xl md:text-4xl lg:text-5xl xl:text-6xl ",children:[(0,i.jsx)("span",{className:"block text-primary ",children:s}),t&&(0,i.jsx)("span",{className:"pt-2 block text-highlight",children:t})]})}),a&&(0,i.jsx)("div",{className:"flex justify-center align-middle",children:(0,i.jsx)("p",{className:" mt-2 sm:mt-4 sm:text-sm md:text-base lg:text-lg xl:text-xl xl:max-w-3xl md:max-w-3xl ",children:a})})]})}t(67294)},97484:function(e,s,t){"use strict";t.d(s,{Z:function(){return c}});var i=t(85893),a=t(6700),n=t(97090),r=t(89637),l=t(42708);function c(e){let{heading:s,subHeading:t,imageSrc:c,imageSrcDark:o}=e,{ref:d,inView:m}=(0,l.YD)({threshold:.3});return(0,i.jsxs)("div",{ref:d,className:" h-full flex w-full justify-center items-center relative ",children:[(0,i.jsxs)("div",{className:"relative space-y-16 md:space-y-32",children:[(0,i.jsxs)(a.h,{variant:"h2",alignment:"center",children:[(0,i.jsx)(a.h.MainHeader,{children:s}),(0,i.jsx)(a.h.Description,{children:t})]}),(0,i.jsx)("div",{className:(0,r.Ch)("mx-auto flex justify-center relative",m?"animate-loadFadeUp visible":"invisible"),children:(0,i.jsx)(n.Z,{src:c,blurDataURL:"/images/backupImages/img-placeholder.svg",fallbackUrl:"/images/backupImages/no_img.png",width:850,height:500,alt:s,darkSrc:o})})]}),(0,i.jsx)("img",{alt:"spider",className:"absolute -bottom-24 md:-bottom-4 w-full h-full object-cover md:object-contain opacity-5 dark:opacity-70 ",src:"/images/patterns/spidernet.svg"})]})}},38774:function(e,s,t){"use strict";t.d(s,{Z:function(){return d}});var i=t(85893),a=t(83358),n=t(11163),r=t(45697),l=t.n(r),c=t(67294),o=t(89637);function d(e){let{routeLink:s,ctaText:t,ctaSubText:r,inputPlaceHolder:l,inputType:d,onSubmit:m}=e,[u,h]=(0,c.useState)(""),g=(0,n.useRouter)();return(0,i.jsxs)(i.Fragment,{children:[(0,i.jsx)("div",{className:" p-2 sm:p-0 border rounded-md transform duration-150 focus-within:shadow-hoveredBlue ",children:(0,i.jsxs)("form",{onSubmit:e=>(function(e){if(e.preventDefault(),m){m(u);return}let t=window.location.href||"",i="https://docs.google.com/forms/d/e/1FAIpQLSdjd81MsCbpLC3vIorysEmsUExPFETETUWN1EoVuLCzsfTvfg/formResponse?usp=pp_url&entry.1121708413=".concat(u,"&entry.85537494=").concat(t,"&submit=Submit");(0,o.Qm)(i),g.push(s?"".concat(s,"?email=").concat(u):"/signup?email=".concat(u))})(e),method:"POST",className:" sm:flex w-full",children:[(0,i.jsx)("label",{htmlFor:d,className:"sr-only",children:"Email"}),(0,i.jsx)("input",{onChange:e=>{h(e.target.value)},type:d,name:d,id:d,required:!0,className:"block w-full py-3 text-base rounded-md placeholder-gray-500 bg-transparent focus:ring-transparent focus:border-transparent group sm:flex-1 border-none",placeholder:l}),(0,i.jsx)("div",{className:"my-auto p-1",children:(0,i.jsxs)(a.ZP,{size:"md",width:"full",type:"submit",children:[(0,i.jsx)("p",{className:"m-0 sm:ml-2 sm:mr-1 relative duration-150 ease-in-out"+(u.length?" -left-1 ":" left-[5px]"),children:t||"Get Started"}),(0,i.jsx)("p",{className:u.length?" visible animate-fadeInFromLeft ":" invisible",children:"â"})]})})]})}),function(){if(r)return(0,i.jsx)("div",{className:"text-muted-foreground uppercase text-xxs my-2",children:r})}()]})}d.propTypes={routeLink:l().string,ctaText:l().string,ctaSubText:l().string,inputPlaceHolder:l().string,inputType:l().string.isRequired}},35961:function(e,s,t){"use strict";t.d(s,{Z:function(){return o}});var i=t(85893),a=t(6700),n=t(97090),r=t(56528);t(67294);var l=t(42708);let c=[{title:"Compliance",text:"SOC 2 Type II & ISO 27001 Audited & Compliant"},{title:"Data Encryption",text:"Private, secure, encrypted and partitioned data storage."}
1,{title:"Geo Co-Location",text:"Modern Cloud Infrastructure, enable data geo co-location."}];function o(){let{ref:e,inView:s}=(0,l.YD)({threshold:.8});return(0,i.jsx)("div",{className:" h-full flex w-full justify-center items-center ",children:(0,i.jsxs)("div",{className:" space-y-16 md:space-y-0 md:flex justify-center align-middle gap-20",children:[(0,i.jsxs)("div",{ref:e,className:"w-full md:w-3/4",children:[(0,i.jsxs)(a.h,{variant:"h2",children:[(0,i.jsx)(a.h.MainHeader,{children:(0,i.jsxs)("div",{children:[(0,i.jsx)("div",{children:"Enterprise"}),(0,i.jsx)("div",{children:"Grade Security"})]})}),(0,i.jsx)(a.h.Description,{children:"Gold standard security & privacy practices in place to protect your data."})]}),(0,i.jsxs)("div",{className:"flex justify-start items-center gap-4 mt-8 ".concat(s?" animate-mildFade visible ":" invisible"),children:[(0,i.jsx)(n.Z,{src:"/images/compliance/iso_icon.png",fallbackUrl:"/images/backupImages/no_img.png",blurDataURL:"/images/backupImages/img-placeholder.svg",width:100,height:100}),(0,i.jsx)(n.Z,{src:"/images/compliance/soc_icon.png",fallbackUrl:"/images/backupImages/no_img.png",blurDataURL:"/images/backupImages/img-placeholder.svg",width:100,height:100})]})]}),(0,i.jsx)("div",{className:"w-full md:w-1/3 space-y-8",children:null==c?void 0:c.map((e,s)=>(0,i.jsx)(r.Z,{isLeftIcon:!0,simpleIcon:!0,icon:"tick",iconClasses:"text-green-500",title:e.title,text:e.text},s))})]})})}},56528:function(e,s,t){"use strict";t.d(s,{Z:function(){return n}});var i=t(85893),a=t(71941);function n(e){let{isCentered:s,isLeftIcon:t,icon:a,iconClasses:n,simpleIcon:o,title:d,text:m}=e;return!0==t?(0,i.jsxs)("div",{className:"flex",children:[(0,i.jsx)("div",{className:"flex-shrink-0",children:(0,i.jsx)(r,{simpleIcon:o,icon:a,iconClasses:n})}),(0,i.jsxs)("div",{className:"ml-4",children:[(0,i.jsx)(l,{title:d}),(0,i.jsx)(c,{text:m})]})]}):(0,i.jsxs)("div",{className:!0==s?"text-center":"",children:[(0,i.jsx)(r,{isCentered:s,simpleIcon:o,icon:a,iconClasses:n}),(0,i.jsxs)("div",{className:"mt-5",children:[(0,i.jsx)(l,{title:d}),(0,i.jsx)(c,{text:m})]})]})}function r(e){let{isCentered:s,simpleIcon:t,icon:n,iconClasses:r}=e;return(0,i.jsx)("div",{className:"flex items-center justify-center "+(!0==t?" text-gray-700 ":" h-12 w-12 rounded-md bg-blue-500 text-white ")+(!0==s?" m-auto":""),children:(0,i.jsx)(a.Z,{name:n||"analytics",classes:"h-6 w-6 "+r,fill:"none",viewBox:"0 0 24 24",stroke:"currentColor"})})}function l(e){let{title:s}=e;return(0,i.jsx)("dt",{className:"text-lg leading-6 font-medium text-primary",children:s})}function c(e){let{text:s}=e;return(0,i.jsx)("dd",{className:"mt-2 text-base text-muted-foreground",children:s})}},25887:function(e,s,t){"use strict";t.r(s),t.d(s,{ConnectionButton:function(){return I},default:function(){return S}});var i=t(85893),a=t(38353),n=t(68401),r=t(313),l=t(35961),c=t(25650),o=t(97484),d=t(81723),m=t(71941),u=t(83358),h=t(5613);let g={GENERAL:[{q:"What is FreeText AI?",a:"FreeText AI is an AI-powered customer intelligence platform that automatically extracts insights from unstructured customer feedback to help companies understand key themes, trends, and sentiments."},{q:"How does FreeText AI integrate with Salesforce?",a:"The FreeText AI and Salesforce integration allows you to automatically sync Salesforce tickets and chats into the FreeText platform. Once synced, FreeText AI will automatically tag and analyze all of your Salesforce customer conversations to deliver key insights."},{q:"What is Salesforce Sentiment Analysis?",a:"Salesforce sentiment analysis automatically detects how your customers feel based on their conversations in Salesforce Support tickets and chats. Large Language Models (LLMs) are used to analyze text and understand if the sentiment is positive, negative or neutral. This provides insights into customer satisfaction, pain points and churn risks."},{q:"What kind of Salesforce ticket insights does FreeText AI provide?",a:(0,i.jsxs)("div",{children:["FreeText AI will tag each Salesforce ticket and chat with relevant topics, contextual sentiment, emotion analysis, and criticality scoring. This enables you to understand key customer themes, track sentiment trends, identify frustration triggers, and prioritize support issues.",(0,i.jsxs)("ul",{children:[(0,i.jsx)("br",{}),(0,i.jsxs)("li",{children:[" ",(0,i.jsx)("b",{children:"Topics"})," - Understand frequently discussed topics, recurring complaints, churn drivers."]}),(0,i.jsx)("br",{}),(0,i.jsxs)("li",{children:[(0,i.jsx)("b",{children:"Sentiment"})," - Track sentiment trends over time and identify areas of dissatisfaction."]}),(0,i.jsx)("br",{}),(0,i.jsxs)("li",{children:[(0,i.jsx)("b",{children:"Emotion"})," - Detect frustration, confusion, appreciation in customer conversations."]}),(0,i.jsx)("br",{}),(0,i.jsxs)("li",{children:[(0,i.jsx)("b",{children:"Criticality"})," - Prioritize support tickets based on severity and urgency scores."]}),(0,i.jsx)("br",{}),(0,i.jsxs)("li",{children:[(0,i.jsx)("b",{children:"Ideas"})," - Uncover upsell opportunities and feature requests from customer feedback."]}),(0,i.jsx)("br",{}),(0,i.jsxs)("li",{children:[(0,i.jsx)("b",{children:"Churn signals"})," - Identify at-risk customers based on negative sentiment patterns."]}),(0,i.jsx)("br",{}),(0,i.jsxs)("li",{children:[(0,i.jsx)("b",{children:"Agent performance"})," - Analyze agent query resolution rates, customer satisfaction."]}),(0,i.jsx)("br",{}),(0,i.jsxs)("li",{children:[(0,i.jsx)("b",{children:"Resolution efficacy"})," - Gauge if support issues are resolved effectively."]})]}),(0,i.jsx)("br",{}),"The FreeText AI dashboards make it easy to slice and dice the insights across time periods, product lines, geographies, or other filters."]})},{q:"Does the integration require any setup or customization?",a:"No, the FreeText AI integration works out-of-the-box without any need for custom training, manual tagging or configuration. It leverages state-of-the-art large language models (LLMs) (including models like ChatGPT, GPT-4) to understand Salesforce conversations across industries and languages."},{q:"How do I view the insights on my Salesforce data?",a:"The insights are visible on the FreeText AI dashboard in easy-to-understand tables, visualizations and reports."},{q:"Is my Salesforce data secure on FreeText AI?",a:"Absolutely. FreeText AI meets enterprise-grade security and privacy standards to keep your customer data safe. Only you have access to view your Salesforce insights."},{q:"Can I use the FreeText AI insights to auto-route tickets or trigger workflows in Salesforce?",a:(0,i.jsxs)("div",{children:["Not at the moment. The current FreeText AI integration enables one-way sync of Salesforce data for analysis and insights.",(0,i.jsx)("br",{}),(0,i.jsx)("br",{}),"Integration of FreeText AI insights back into Salesforce for auto-routing, triggers, and workflows is on the roadmap. In the future, you will be able to leverage FreeText AI topics, sentiment, and criticality scores to automate Salesforce ticket assignments, escalations, and more.",(0,i.jsx)("br",{}),(0,i.jsx)("br",{}),"Please"," ",(0,i.jsx)("a",{href:"/contact",className:"link-blue",children:"contact us"}
1)," ","if you need immediate support for workflow automations - we may be able to enable the beta access."]})},{q:"What languages does FreeText AI support for Salesforce analysis?",a:"FreeText AI supports all major languages out-of-the-box. The platform leverages state-of-the-art, multilingual Large Language Models (LLMs) to automatically analyze Salesforce data in any language without translations or customizations."},{q:"What is the pricing for the FreeText Salesforce integration?",a:(0,i.jsxs)("div",{children:["Pricing depends on volume of tickets/chats analyzed per month. Higher the monthly volume, better the per record pricing.",(0,i.jsxs)("a",{href:"/contact?src=zendesk",className:"link-blue",children:[" ","Get in touch"," "]})," ","for a custom quote."," "]})}]};var x=t(11163),p=t(38774),f=t(80683),j=t(87810);let v=[{imgPath:"/images/customers/traeger.png"},{imgPath:"/images/customers/google.png"},{imgPath:"/images/customers/xiomi.png"},{imgPath:"/images/customers/anker.png"},{imgPath:"/images/customers/soundcore.png"},{imgPath:"/images/customers/eufy.png"},{imgPath:"/images/customers/moonshot.png"},{imgPath:"/images/customers/hellofresh.png"}];function y(){let e=(0,i.jsxs)("div",{className:"h1-r font-extrabold md:font-bold",children:[(0,i.jsxs)("p",{children:[(0,i.jsxs)("span",{className:"bg-gradient-to-r from-sky-500 to-primary bg-clip-text text-transparent",children:["Salesforce"," "]}),"Sentiment Analysis"]}),(0,i.jsx)("p",{children:"using cutting-edge AI"})]});return(0,i.jsx)("div",{className:"h-full flex w-full justify-center items-center ",children:(0,i.jsxs)("div",{className:"w-full text-center space-y-24 md:space-y-32",children:[(0,i.jsxs)("div",{className:"w-full text-center space-y-11 md:space-y-16",children:[(0,i.jsx)(f.Z,{primaryHeadline:e,descriptionText:"Automatically tag Salesforce tickets or chats with topics, sentiment, emotion and criticality, using ChatGPT & LLMs."}),(0,i.jsx)("div",{className:"my-9 xl:my-16 sm:max-w-full lg:max-w-3xl sm:mx-auto",children:(0,i.jsx)(p.Z,{ctaText:"Get Started",ctaSubText:(0,i.jsxs)("div",{className:"flex w-full justify-center space-x-4",children:[(0,i.jsx)("div",{children:"7 DAY FREE TRIAL "}),(0,i.jsx)("div",{children:" | "}),(0,i.jsx)("div",{children:"NO CREDIT CARD REQUIRED "})]}),inputPlaceHolder:"Enter your email",inputType:"email"})})]}),(0,i.jsx)("div",{children:(0,i.jsx)(j.Z,{headingText:(0,i.jsx)("div",{className:"opacity-60",children:"TRUSTED BY THE BEST"}),gridIcons:v})})]})})}var b=t(44456),k=t(82010),N=t(67294);function w(){let{theme:e}=(0,k.F)(),[s,t]=(0,N.useState)(""),[a,n]=(0,N.useState)(""),[r,l]=(0,N.useState)("");return(0,N.useEffect)(()=>{t("dark"===e?"/images/channels/landing/ticketsDark.png":"/images/channels/landing/ticketsLight.png"),n("dark"===e?"/images/channels/landing/insightsDark.png":"/images/channels/landing/insightsLight.png"),l("dark"===e?"/images/channels/landing/reportDetailsDark.png":"/images/channels/landing/reportDetailsLight.png")},[e]),(0,i.jsxs)("div",{className:" space-y-24 relative ",children:[(0,i.jsx)("div",{className:"absolute h-full border-l-2 border-dashed border-muted left-[50%]"}),(0,i.jsx)(b.Z,{imgLeft:!0,image:s,header:"Automatic Ticket Tagging",text:(0,i.jsxs)("div",{className:"space-y-4",children:[(0,i.jsx)("span",{children:"No developement, No custom training, No knowledge transfer necessary. Say goodbye to manual tagging. Let state-of-the-art Large Language Models (LLMs) do all the work!"}),(0,i.jsx)("br",{}),(0,i.jsx)("div",{className:"grid grid-cols-1 md:grid-cols-2 gap-2 ",children:[{description:"99% tagging accuracy"},{description:"50+ languages support"},{description:"50x cheaper"},{description:"10x faster"}].map((e,s)=>(0,i.jsxs)("div",{className:"flex justify-start gap-1 items-start",children:[(0,i.jsx)("div",{className:"font-bold flex items-center shrink-0",children:(0,i.jsx)(m.Z,{name:"tick",classes:"w-6 h-6 text-green-500 "})}),(0,i.jsx)("div",{children:e.description})]},s))})]})}),(0,i.jsx)(b.Z,{imgLeft:!1,image:a,header:"Real Time Trends & Insights",text:(0,i.jsxs)("div",{className:"space-y-4",children:[(0,i.jsx)("div",{children:"Discover emerging themes, anomalies before they affect many customers and alert your agents."}),(0,i.jsx)("div",{children:"Leverage intuitive reports to answer questions and monitor the impact of initiatives."}),(0,i.jsxs)("div",{children:["Generate ",(0,i.jsx)("span",{className:"font-bold",children:"beautiful presentations"})," ","automatically!"]})]})}),(0,i.jsx)(b.Z,{imgLeft:!0,image:r,shortHeader:(0,i.jsx)("div",{className:"text-highlight",children:"TRANSPARENT AI"}),header:"Understand Everything & Why",text:(0,i.jsxs)("div",{className:"space-y-4",children:[(0,i.jsx)("div",{children:"Identify most mentioned or critical complaints that impact metrics.Track business critical themes over time."}),(0,i.jsx)("div",{className:"grid grid-cols-1 gap-2 ",children:[{title:"Topics:",description:"High-level business Themes and actionable Topics"},{title:"Sentiment:",description:"Positive, Neutral, Negative, Questions & Suggestions"},{title:"Emotion:",description:"Sadness, Happiness, Fear, Anger, Surprise & Disgust"},{title:"Criticality:",description:"Low, Normal, High, Severe."}].map((e,s)=>(0,i.jsxs)("div",{className:"flex justify-start gap-1 items-start",children:[(0,i.jsxs)("div",{className:"font-semibold flex items-center shrink-0 w-[30%] md:w-[28%] lg:w-[25%] ",children:[(0,i.jsx)(m.Z,{name:"tick",classes:"w-6 h-6 text-green-500 mr-1 "}),e.title]}),(0,i.jsx)("div",{children:e.description})]},s))})]})})]})}let T=[{header:"Connect Salesforce",description:"Authorize Freetext AI to read Salesforce tickets & chats",image:(0,i.jsx)(I,{icon:"table",platformName:"Salesforce",supportDescription:"Support Description"}),icon:"link"},{header:"Let AI do it's magic",description:"Our Custom fine-tuned LLMs will automatically tag tickets",imageUrl:"/images/channels/landing/magic.svg",imageUrlDark:"/images/channels/landing/magic.svg",icon:"clock"},{header:"Insights & Reports",description:"Gain insight into customer pain-points within minutes",imageUrl:"/images/channels/landing/chartsLight.svg",imageUrlDark:"/images/channels/landing/chartsD
1ark.svg",icon:"chart"}];function S(){let e=(0,x.useRouter)();return(0,i.jsxs)("div",{children:[(0,i.jsx)(d.Z,{title:"Salesforce Sentiment Analysis using cutting-edge AI",description:"Automatically tag tickets or chats with topics, sentiment, emotion and criticality, using ChatGPT & LLMs."}),(0,i.jsx)("section",{children:(0,i.jsxs)(a.Vh,{children:[(0,i.jsx)("div",{className:"h-[calc(100vh_-_90px)]",children:(0,i.jsx)(y,{})}),(0,i.jsx)("div",{className:"py-20",children:(0,i.jsx)(c.Z,{heading:"How it works",subHeading:"Get Started just with Three Simple Steps!",cardsData:T})}),(0,i.jsx)("div",{className:"py-12 md:py-28",children:(0,i.jsx)(w,{})}),(0,i.jsx)("div",{className:"pt-20 h-[calc(100vh_-_90px)]",children:(0,i.jsx)(o.Z,{heading:"All conversations. Single Destination.",subHeading:"From tickets to social media to online reviews - and everywhere in between.",imageSrc:"/images/channels/landing/destinationLight.png",imageSrcDark:"/images/channels/landing/destinationDark.png"})}),(0,i.jsx)("div",{className:"h-[calc(100vh_-_90px)]",children:(0,i.jsx)(l.Z,{})}),(0,i.jsx)("div",{className:"py-20 md:py-28",children:(0,i.jsx)(r.Z,{heading:"Frequently Asked Questions",data:g.GENERAL})}),(0,i.jsx)("div",{className:"pt-20",children:(0,i.jsx)(n.Z,{heading:(0,i.jsxs)("div",{children:[(0,i.jsx)("div",{children:"Ready to say goodbye to "}),(0,i.jsx)("div",{children:" manual tagging?"})]}),subHeading:"7-day free trial. No credit card required.",primaryActionBtnText:"Start Free Trial",onPrimaryActionClick:()=>e.push("/signup"),secondaryActionBtnText:"Book a Demo",onSecondaryActionClick:()=>e.push("/meet"),alignment:"center"})})]})})]})}function I(e){let{icon:s,platformName:t,supportDescription:a}=e;return(0,i.jsxs)("div",{className:"border rounded-md p-2 h-40 flex flex-col justify-around",children:[(0,i.jsxs)("div",{className:"space-x-4 flex justify-start items-start ",children:[(0,i.jsx)("div",{children:(0,i.jsx)(m.Z,{name:s,classes:"w-12 h-12 "})}),(0,i.jsxs)("div",{children:[(0,i.jsx)("div",{className:"text-primary font-medium text-lg",children:t}),(0,i.jsx)("div",{className:"text-muted-foreground",children:a})]})]}),(0,i.jsx)(u.ZP,{size:"md",variant:"outline",width:"full",children:"Connect"})]})}S.getLayout=h.G0}},function(e){e.O(0,[374,6414,392,5613,1791,2888,9774,179],function(){return e(e.s=46315)}),_N_E=e.O()}]); 2//# sourceMappingURL=salesforce-bae96463f8bad3bc.js.map
Line numbers count LF bytes from the start of the resource, as the search results do. Vendor segments are library code the classifier recognised; they are stored but not indexed. Bytes are shown as Latin1 characters, one per byte.