https://mycomplaints.ai/assets/_pages.integration.conversation-q5U5zsZb.js

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2## Unified communication intelligence
3
4Conversations, emails, chats, and call recordings in the period leading up to a complaint are critical for understanding the customer's journey. 
5
6Our AI automatically pulls this data from a variety of integrated communications tools and analyses it to:
7* Construct a timeline of events.
8* Determine the issues raised
9* Prepare an investigation action plan.
10* Drive the resolution of complaints
11
12---
13
14## Customer conversations and telephony
15
16### [8x8 Contact Center](https://www.8x8.com/products/contact-center)
17
18Brings contact-centre transcripts into the complaint case, with associated call audio available when no transcript exists. This gives investigators access to the underlying customer conversation.
19
20### [Amazon Connect](https://aws.amazon.com/connect/)
21
22Brings Amazon Connect conversation transcripts into the complaint timeline, giving investigators direct access to relevant customer interactions and supporting evidence.
23
24### [Connex CXM](https://connex.ai/)
25
26Provides call metadata and secure recording links for relevant voice interactions, allowing investigators to review the underlying customer conversations.
27
28### [Genesys Cloud](https://www.genesys.com/genesys-cloud)
29
30Provides participant transcripts and conversation metadata from Genesys Cloud for use as complaint evidence.
31
32### [Jadu](https://www.jadu.net/)
33
34Our Jadu connector brings relevant customer case history directly into the complaints workflow. It securely retrieves cases by email address from selected Jadu CXM case types and date ranges, making the information available to AI-assisted investigation and response tools. This helps teams understand previous interactions, investigate complaints faster, and produce more informed, consistent outcomes.
35
36### [NICE CXone](https://www.nice.com/products/cxone)
37
38Provides CXone call recordings together with available call, chat, and email transcripts, presenting investigators with the full interaction history.
39
40### SmartReach (LiveVox)
41
42SmartReach (LiveVox) integrates with mycomplaints.ai to bring relevant customer ticket history directly into the complaint investigation. Using the customer’s phone number or email address, the integration securely searches SmartReach for matching tickets within the selected date range and retrieves the complete ticket details, including associated communication channels and case information.
43
44### [Sprinklr](https://www.sprinklr.com/products/customer-service/)
45
46Brings social and digital messages and customer-service cases from Sprinklr into a joined-up conversation history for the complaint.
47
48### [Twilio](https://www.twilio.com/en-us/voice)
49
50Provides available Twilio call recordings and transcription text so investigators can review the interaction within the complaint case.
51
52### [Verint](https://www.verint.com/)
53
54Provides speech transcripts and interaction metadata from Verint Engagement Data. A separate connector also brings relevant published Verint knowledge articles into the investigation.
55
56### [Zendesk](https://www.zendesk.com/)
57
58Connect Zendesk to bring relevant ticket histories directly into complaint investigations. MyComplaints retrieves tickets, statuses, and public and private comments associated with the customer, then uses AI to turn the conversation history into structured, reviewable findings.
59
60---
61
62## Custom integrations
63
64We are in the process of developing point-to-point integration with a range of further communications and ticketing solutions.
65

66**Have a specific requirement?** Contact us to discuss your infrastructure needs.
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