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We will attempt to contact you directly, however if we are unsuccessful we may reach out to other people to help get in touch."})}),(0,i.jsx)(c,{question:"How can I avoid Opus?",children:(0,i.jsx)("p",{children:"We understand that it can feel overwhelming to be contacted by our Opus team, but we really mean it when we say weâre here to help. The best thing you can do is to connect with our team so that we can work with you to find the right solution. We offer multiple ways for you to get in touch with us, so you can choose the method that works best for you. You can call us, email us, set up a live chat, or self-manage your account through our customer portal. For more information, visit how we help."})}),(0,i.jsx)(c,{question:"I would prefer to deal with Opus in writing rather than on the phone. Is that possible?",children:(0,i.jsx)("p",{children:"Yes, we are happy to communicate with you in the manner you prefer. If youâd prefer to correspond via email, weâll make sure to accommodate this. Before we get started, weâll need to have a quick discussion with you to confirm your identity, to ensure your privacy is protected. You can also self-manage your account online through our customer portal."})}),(0,i.jsx)(c,{question:"Is Opus allowed to contact my friends and family?",children:(0,i.jsx)("p",{children:"We will always do our best to contact you directly. However, if we donât hear from you, we may reach out to other people who can help us get in touch. This is permitted under the debt collection guidelines. Please be aware that we are not allowed to, nor will we divulge any of your personal or account information at any time. If you maintain contact with us (or maintain a payment plan), we wonât reach out to other people in order to pass on a message to you."})}),(0,i.jsx)(c,{question:"What do you do with my information?",children:(0,i.jsx)("p",{children:"We use your information to allow us to assist with your account and for record-keeping purposes. This information helps us to support you with tailored solutions to suit your specific needs. We only legally and ethically collect personal information where it is reasonably necessary to do so in connection with the services we provide. From time-to-time, we may share your information with our trusted partners, such as credit reporting bureaus and your previous credit provider. For further information, please visit your privacy."})}),(0,i.jsx)(c,{question:"Why do you ask for my date of birth and address when you call?",children:(0,i.jsx)("p",{children:"For privacy reasons, itâs important that weâre able to correctly identify you and establish if the account we have is yours. If your contact details are complete and up to date, we are in the best position to promptly discuss your situation and assist you."})})]})]})]}),(0,i.jsxs)("div",{id:"customer-portal",className:"ct-div-block",children:[(0,i.jsxs)("h2",{id:"headline-68-74",className:"ct-headline",children:["Customer portal",(0,i.jsx)("br",{})]}),(0,i.jsxs)("div",{id:"code_block-69-74",className:"ct-code-block",children:[" ",(0,i.jsxs)("div",{className:"faq-container",children:[(0,i.jsx)(c,{question:"Is there a place where I can manage my account online?",children:(0,i.jsx)("p",{children:"Opusâs customer portal allows you to manage your account online. Visit the portal to find out more."})}),(0,i.jsxs)(c,{question:"What can I do in the portal?",children:[(0,i.jsx)("p",{children:"Within the Opus portal, youâll have everything you need to self-manage your account. You will be able to:"}),(0,i.jsxs)("ul",{children:[(0,i.jsx)("li",{children:"check your balance"}),(0,i.jsx)("li",{children:"calculate how much you can afford to repay"}),(0,i.jsx)("li",{children:"set up monthly repayments"}),(0,i.jsx)("li",{children:"make payments"}),(0,i.jsx)("li",{children:"view exclusive offers."})]}),(0,i.jsx)("p",{children:"To get started, simply enter the account number that was communicated to you via email, SMS or letter. Weâre here to help, so please contact us if you have any issues. "})]}),(0,i.jsxs)(c,{question:"What do I do if Iâm having trouble logging in?",children:[(0,i.jsx)("p",{children:"Login issues can occur for several reasons. The most common issue is authentication, if the information we have on file for you doesnât match your current circumstances. However, there are some other small instances that may prevent you from accessing the portal. The
1se include:"}),(0,i.jsxs)("ul",{children:[(0,i.jsx)("li",{children:"Your location â You will be unable to log in from overseas, or if your account originates from overseas (e.g. New Zealand)."}),(0,i.jsx)("li",{children:"Closed accounts â If your account has been closed for any reason, it will appear as âPaidâ in the portal. This can cause issues if youâre in hardship, so please get in touch if you are unable to access your account."})]}),(0,i.jsx)("p",{children:"If any of the above apply to you, donât worry â weâre here to help. Simply reach out to our friendly team and we can sort things out for you. "})]}),(0,i.jsx)(c,{question:"Why was my payment unsuccessful?",children:(0,i.jsx)("p",{children:"Your payment could be unsuccessful for a few reasons, such as entering a number incorrectly or having insufficient funds in your bank account. If youâre sure that you entered the correct details and have sufficient funds in your account, yet are still unable to make a payment online, you can always do so over the phone."})}),(0,i.jsx)(c,{question:"What cards do you accept for online payments?",children:(0,i.jsx)("p",{children:"We accept Mastercard and Visa for all online payments. You can also set up regular direct debit payments through our customer portal using your BSB and account number. For more information about our payment options, please speak to our friendly team today."})})]})]})]}),(0,i.jsxs)("div",{id:"credit-score-details",className:"ct-div-block",children:[(0,i.jsx)("h2",{id:"headline-71-74",className:"ct-headline",children:"Credit score and defaults"}),(0,i.jsxs)("div",{id:"code_block-72-74",className:"ct-code-block",children:[" ",(0,i.jsxs)("div",{className:"faq-container",children:[(0,i.jsx)(c,{question:"I have received a default notice. What does this mean and what should I do?",children:(0,i.jsxs)("p",{children:["A default notice may be issued by your credit provider if your account has been overdue for more than 60 days. By sending a default notice, your credit provider may commence legal action after 30 days. If you receive a default notice, itâs important to read it through carefully. Call a Opus Customer Service Team Member on ",(0,i.jsx)("a",{className:"link_custom",href:"tel:+91 8291693793",children:"+91 8291693793"}),", and we can help you set up a payment solution that works for you. Please note that any defaults will remain on your credit file for five years, even when the account is paid."]})}),(0,i.jsx)(c,{question:"How will this affect my credit score?",children:(0,i.jsx)("p",{children:"We understand having your account reassigned to Opus may be a confusing and stressful process. The impact to your credit file (and score) will differ depending on whether a default has previously been listed for your account. If you have a default listed by your original credit provider, this must be transferred to Opus."})}),(0,i.jsx)(c,{question:"How can I settle my account and have the default on my credit file updated to âPaidâ as soon as possible?",children:(0,i.jsx)("p",{children:"Either contact us or log in to our customer portal to set up a payment arrangement or make a one-off payment. Once your account has been finalised (paid in full), the account will be updated to âPaidâ. The process of updating of your credit file is completed by the credit reporting agencies. It may then take up to 30 days for Opus to update your information."})}),(0,i.jsx)(c,{question:"Do I have a default on my credit file?",children:(0,i.jsx)("p",{children:"If youâre unsure of whether you have a default listing on your credit file, you can request a free copy of your credit file from one of the Australian credit reporting agencies including Illion, Equifax and Experian. You will need to provide some basic identification information."})}),(0,i.jsx)(c,{question:"If I donât pay my account, will legal proceedings occur?",children:(0,i.jsx)("p",{children:"It is possible that legal proceedings could occur to recover an unpaid debt, however this is viewed by Opus as a last resort. Our aim is always to work with you to find a solution that suits your situation."})})]})]})]}),(0,i.jsxs)("div",{id:"hardship-support",className:"ct-div-block",children:[(0,i.jsx)("h2",{id:"headline-74-74",className:"ct-headline",children:"Hardship and other support"}),(0,i.jsxs)("div",{id:"code_block-75-74",className:"ct-code-block",children:[" ",(0,i.jsxs)("div",{className:"faq-container",children:[(0,i.jsx)(c,{question:"Iâm in financial hardship and I canât pay. Does Opus have a program to assist?",children:(0,i.jsx)("p",{children:"Yes, Opus has a dedicated hardship program for our customers who are currently experiencing financial difficulty. If you are in hardship, please fill out a hardship request form and our team will assess the application. If you meet the criteria, we will place you on a formal hardship arrangement."})}),(0,i.jsx)(c,{question:"Iâm currently in a vulnerable situation. How do Opus support their vulnerable customers?",children:(0,i.jsx)("p",{children:"Opus is committed to supporting our customers, particularly those in vulnerable situations including survivors of family or domestic violence, financial abuse, elder abuse, those living with serious illnesses or impairments. If you are experiencing any of these situations, Opus is here to help and have a dedicated Care team to supp
1ort you. If youâd like more information about available support services, weâve put together a list on our support hub page."})}),(0,i.jsx)(c,{question:"Iâve engaged a Financial Counsellor to help me get back on track. Can they act on my behalf?",children:(0,i.jsx)("p",{children:"Of course. You are welcome to have a third party act on your behalf, including a Financial Counsellor, friend or relative. To do so, please complete a third party authority form and we will then speak with your authorised representative directly. Financial Counsellors can be of great benefit to if youâre in a difficult financial situation."})}),(0,i.jsx)(c,{question:"How do I notify Opus of someone's passing?",children:(0,i.jsxs)("p",{children:["Australian Death Notification Service is a secure online platform which allows you to notify multiple organisations of a death. You can also contact us directly on ",(0,i.jsx)("a",{className:"link_custom",href:"tel:+91 8291693793",children:"+91 8291693793"})," or submit documentation via email at ",(0,i.jsx)("a",{className:"link_custom",href:"mailto:[email protected]",children:"[email protected]"})]})}),(0,i.jsxs)(c,{question:"What documents are required to manage a deceased customer's account?",children:[(0,i.jsx)("p",{children:"To verify your identity and authority, we require the following documents:"}),(0,i.jsxs)("ul",{children:[(0,i.jsx)("li",{children:"A certified copy of the death certificate"}),(0,i.jsx)("li",{children:"Proof of your appointment as the estate's representative"})]})]}),(0,i.jsx)(c,{question:"How can I cancel direct debits or recurring payments?",children:(0,i.jsxs)("p",{children:["Once verification is completed, we can assist in cancelling or managing recurring payments linked to a customer's account over the phone ",(0,i.jsx)("a",{className:"link_custom",href:"tel:+91 8291693793",children:"+91 8291693793"})," or via email at ",(0,i.jsx)("a",{className:"link_custom",href:"mailto:[email protected]",children:"[email protected]"})]})})]})]})]})]})]})}),(0,i.jsx)("section",{id:"section-484-10",className:" ct-section",children:(0,i.jsxs)("div",{className:"ct-section-inner-wrap",children:[(0,i.jsx)("div",{id:"div_block-485-10",className:"ct-div-block",children:(0,i.jsx)("div",{id:"text_block-495-10",className:"ct-text-block section-title",children:"Customer Story"})}),(0,i.jsxs)("div",{id:"div_block-487-10",className:"ct-div-block",children:[(0,i.jsxs)("div",{id:"div_block-488-10",className:"ct-div-block",children:[(0,i.jsx)("div",{id:"text_block-489-10",className:"ct-text-block",children:"CUSTOMER STORY"}),(0,i.jsx)("div",{id:"text_block-490-10",className:"ct-text-block",children:"âThe Opus staff cared about our circumstances. They listened and never once judged us or made us feel ashamed due to the financial position we found ourselves in.â"}),(0,i.jsx)("a",{id:"link_button-491-10",className:"ct-link-button primary-button",href:"http://",target:"_self",children:"Start Now"})]}),(0,i.jsx)("div",{id:"div_block-492-10",className:"ct-div-block",children:(0,i.jsx)("img",{id:"image-493-10",alt:"",src:"/wp-content/uploads/2025/09/Mask-Group-2-1.png",className:"ct-image",srcSet:"/wp-content/uploads/2025/09/Mask-Group-2-1.png 643w, https://opuscollect.ai/wp-content/uploads/2025/09/Mask-Group-2-1-300x180.png 300w",sizes:"(max-width: 643px) 100vw, 643px"})})]})]})})]})}])}]);
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