https://patriotpay.ai/assets/PatientPaymentSolutionPage-CxZn3PVf.js

1import{a as h,j as e,m as i,A as p}from"./motion-NeGAtdrM.js";import{r as c,L as l}from"./react-core-n2qzkL56.js";import{u as m}from"./useDocumentTitle-CzTbGrmY.js";import{S as g}from"./StarField-DOsOsNQu.js";import{G as x}from"./GalaxyBackground-DZ8jPoM2.js";import{A as y,S as u}from"./index-C5AbLjBW.js";import{ay as b,al as d,au as f,aI as w,B as j,_ as v,an as N,at as r,a4 as k,aa as C}from"./lucide-BzxmbATb.js";const S=[{icon:b,title:"Collects the patient balance",body:"The share a patient owes after insurance pays. Card, ACH, digital wallet, and payment plans, without the patient creating an account."},{icon:d,title:"Explains the bill",body:'Most patients do not dispute a balance so much as fail to understand it. A good system answers "what is this charge" before it asks for money.'},{icon:f,title:"Decides who to contact, and when",body:"Rather than mailing everyone the same statement on the same cycle, it works out which balances need a nudge and which will resolve on their own."},{icon:w,title:"Keeps the practice compliant",body:"Card data handled to PCI-DSS standards and patient data to HIPAA, so the practice is not carrying that risk itself."}],F=[{q:"Does the patient need to create an account?",a:"Every login screen loses payers. The strongest predictor of collection rate is how few steps sit between the message and the payment."},{q:"Does it write back to your existing system?",a:"If payments do not post automatically to your EHR or practice management system, you have moved the work rather than removed it."},{q:"Can it answer a billing question without a staff member?",a:"Billing calls are the hidden cost. Ask what share of inbound questions the system resolves on its own."},{q:"Is pricing tied to what it collects?",a:"A flat per-statement fee costs the same whether or not it works. Ask how the vendor is paid when a balance goes unpaid."},{q:"Does it understand your specialty?",a:"A recurring home health episode, a single surgical bill, and a monthly therapy copay are different collection problems with different timing."}],P=[{icon:j,name:"Predict",body:"Scores every balance on how likely it is to be paid, and how. Staff time goes to the accounts where it changes the outcome instead of being spread evenly across the whole ledger."},{icon:d,name:"Engage",body:"Reaches patients by SMS with a direct link to their balance. No portal account, no password, no app to install."},{icon:v,name:"Assist",body:"AI billing agents answer questions about a charge in plain language, around the clock, so the front desk is not the only place a patient can get an answer."},{icon:N,name:"Resolve",body:"Payment plans, partial payments, and follow-up run automatically until the balance closes or you decide to stop."}],A=[{q:"What is a patient payment solution?",a:"Software that handles the part of a medical bill the patient owes: presenting the balance, explaining it, collecting it, and posting it back to the practice’s systems. It sits alongside claims billing, which handles the insurer’s share, rather than replacing it."},{q:"How is this different from medical billing software?",a:"Medical billing software is generally built around claims: coding, submission, denials, and reimbursement from payers. A patient payment solution starts after the claim is settled, at the point the patient becomes responsible for the remainder."},{q:"Why has the patient balance become such a large problem?",a:"High-deductible plans moved a much larger share of the total bill onto the patient. Practices that built their collection process around insurers now find a meaningful part of their revenue depends on collecting from individuals instead."},{q:"Does Patriot Pay replace our billing system?",a:"No. It works alongside the EHR and practice management system you already run, taking on the patient-responsibility portion and posting results back."},{q:"Does Patriot Pay estimate what a patient will owe before their visit?",a:"No, and that is deliberate. Pre-service estimates are predictions made before the care happens and before the payer adjudicates the claim, so they are frequently wrong, and a patient who is quoted one number and billed another trusts the second one less. Patriot Pay engages once the claim has settled and the patient-responsibility figure is final, then explains how it was reached. Different vendors make the opposite choice;

1 it is worth deciding which failure you would rather have."},{q:"How long does it take to get running?",a:"That depends on your systems and volume. The honest answer comes from a short conversation about your current setup rather than from a number on a web page."}];function I({q:n,a:o}){const[t,a]=c.useState(!1);return e.jsxs("div",{className:"rounded-2xl overflow-hidden",style:{backgroundColor:"#ffffff",border:"1px solid rgba(216,199,163,0.2)"},children:[e.jsxs("button",{type:"button",onClick:()=>a(s=>!s),"aria-expanded":t,className:"w-full flex items-center justify-between gap-4 text-left px-6 py-5",children:[e.jsx("h3",{className:"text-base font-semibold m-0",style:{color:"#111827"},children:n}),e.jsx(C,{size:18,className:"shrink-0 transition-transform duration-200",style:{color:"#2C7D67",transform:t?"rotate(180deg)":"none"}})]}),e.jsx(p,{initial:!1,children:t&&e.jsx(i.div,{initial:{height:0,opacity:0},animate:{height:"auto",opacity:1},exit:{height:0,opacity:0},transition:{duration:.22},children:e.jsx("p",{className:"px-6 pb-5 text-sm leading-relaxed",style:{color:"rgba(17,24,39,0.62)"},children:o})})})]})}const T={"@context":"https://schema.org","@type":"SoftwareApplication","@id":"https://patriotpay.ai/#product",name:"Patriot Pay",applicationCategory:"BusinessApplication",applicationSubCategory:"Patient payment and medical billing software",operatingSystem:"Web-based",url:"https://patriotpay.ai/patient-payment-solution",description:"A patient payment platform for US healthcare providers. It handles the patient-responsibility portion of a medical bill after insurance pays: predicting which balances will resolve, engaging patients by SMS without a portal login, answering billing questions with AI agents, and closing balances through payment plans.",publisher:{"@id":"https://patriotpay.ai/#organization"},audience:{"@type":"Audience",audienceType:"Healthcare providers, practice managers, revenue cycle teams"},featureList:["Propensity-to-pay scoring on every patient balance","SMS outreach with no patient portal account or password","AI billing agents that explain charges in over 100 languages","In-house payment plans with no financing charge","Automatic payment posting back to the EHR or practice management system"]};function W(){m("Patient Payment Solutions for Providers");const n=c.useRef(null),o=h(n,{once:!0});return e.jsxs("main",{children:[e.jsx("script",{type:"application/ld+json",dangerouslySetInnerHTML:{__html:JSON.stringify(T)}}),e.jsxs("section",{className:"relative flex items-center overflow-hidden",style:{backgroundColor:"#111827"},children:[e.jsx(g,{}),e.jsx(x,{variant:"constellation",opacity:.7}),e.jsx("div",{className:"relative z-10 max-w-7xl mx-auto px-6 lg:px-8 pt-32 pb-20 lg:pt-36 w-full",ref:n,children:e.jsxs(i.div,{initial:{opacity:0,y:28},animate:o?{opacity:1,y:0}:{},transition:{duration:.7},className:"max-w-3xl",children:[e.jsxs("div",{className:"inline-flex items-center gap-2 px-4 py-1.5 rounded-full text-xs font-semibold mb-8",style:{background:"rgba(216,199,163,0.08)",border:"1px solid rgba(216,199,163,0.2)",color:"#D8C7A3"},children:[e.jsx("div",{className:"w-1.5 h-1.5 rounded-full",style:{backgroundColor:"#8FE3C7",boxShadow:"0 0 6px #8FE3C7"}}),"For providers"]}),e.jsxs("h1",{className:"font-display leading-tight mb-6",style:{fontSize:"clamp(2.4rem, 5vw, 4.1rem)",color:"#F7F5F0"},children:["Patient payment solutions,"," ",e.jsx("span",{style:{color:"#D8C7A3"},children:"explained."})]}),e.jsx("p",{className:"text-xl leading-relaxed",style:{color:"rgba(247,245,240,0.6)",maxWidth:620},children:"A patient payment solution is software that collects the part of a medical bill the patient owes after insurance has paid. This page covers what the category does, what to ask before buying one, and where Patriot Pay fits."})]})})]}),e.jsx("section",{className:"py-[90px] lg:py-[120px]",style:{backgroundColor:"#F7F5F0"},children:e.jsxs("div",{className:"max-w-7xl mx-auto px-6 lg:px-8",children:[e.jsxs("div",{className:"max-w-3xl mb-14",children:[e.jsx("h2",{className:"font-display text-4xl lg:text-5xl leading-tight mb-6",style:{color:"#111827"},children:"What a patient payment solution does"}),e.jsx("p",{className:"text-lg leading-relaxed",style:{color:"rgba(17,24,39,0.62)"},children:"When a claim is settled, the insurer pays its share and the rest becomes the patient’s responsibility. Under high-deductible plans that remainder is often the larger half of the bill. A patient payment solution is the softw

1are that handles it, and it is a genuinely different problem from billing an insurer."})]}),e.jsx("div",{className:"grid grid-cols-1 md:grid-cols-2 gap-6",children:S.map((t,a)=>{const s=t.icon;return e.jsxs(i.div,{initial:{opacity:0,y:20},whileInView:{opacity:1,y:0},viewport:{once:!0,margin:"-40px"},transition:{duration:.45,delay:a%2*.1},className:"p-8 rounded-3xl",style:{backgroundColor:"#ffffff",border:"1px solid rgba(216,199,163,0.2)",boxShadow:"0 4px 20px rgba(17,24,39,0.04)"},children:[e.jsx("div",{className:"w-14 h-14 rounded-2xl flex items-center justify-center mb-6",style:{backgroundColor:"rgba(216,199,163,0.09)",border:"1px solid rgba(216,199,163,0.2)"},children:e.jsx(s,{size:24,style:{color:"#2C7D67"}})}),e.jsx("h3",{className:"text-lg font-bold mb-3",style:{color:"#111827"},children:t.title}),e.jsx("p",{className:"text-sm leading-relaxed",style:{color:"rgba(17,24,39,0.6)"},children:t.body})]},t.title)})})]})}),e.jsx("section",{className:"py-[90px] lg:py-[120px]",style:{backgroundColor:"#111827"},children:e.jsxs("div",{className:"max-w-5xl mx-auto px-6 lg:px-8",children:[e.jsxs("div",{className:"max-w-3xl mb-14",children:[e.jsxs("h2",{className:"font-display text-4xl lg:text-5xl leading-tight mb-6",style:{color:"#F7F5F0"},children:["Five questions worth asking ",e.jsx("span",{style:{color:"#8FE3C7"},children:"any vendor"})]}),e.jsx("p",{className:"text-lg leading-relaxed",style:{color:"rgba(247,245,240,0.6)"},children:"Including us. These are the differences that show up in the collection rate a year later, and most of them are hard to see in a demo."})]}),e.jsx("div",{className:"space-y-4",children:F.map((t,a)=>e.jsxs(i.div,{initial:{opacity:0,x:-16},whileInView:{opacity:1,x:0},viewport:{once:!0,margin:"-40px"},transition:{duration:.45,delay:a*.06},className:"flex gap-5 p-6 rounded-2xl",style:{backgroundColor:"rgba(247,245,240,0.03)",border:"1px solid rgba(216,199,163,0.14)"},children:[e.jsx("span",{className:"shrink-0 w-8 h-8 rounded-lg flex items-center justify-center text-sm font-bold",style:{backgroundColor:"rgba(143,227,199,0.1)",color:"#8FE3C7"},children:a+1}),e.jsxs("div",{children:[e.jsx("h3",{className:"text-base font-semibold mb-2",style:{color:"#F7F5F0"},children:t.q}),e.jsx("p",{className:"text-sm leading-relaxed",style:{color:"rgba(247,245,240,0.55)"},children:t.a})]})]},t.q))})]})}),e.jsx("section",{className:"py-[90px] lg:py-[120px]",style:{backgroundColor:"#F7F5F0"},children:e.jsxs("div",{className:"max-w-7xl mx-auto px-6 lg:px-8",children:[e.jsxs("div",{className:"max-w-3xl mb-14",children:[e.jsx("h2",{className:"font-display text-4xl lg:text-5xl leading-tight mb-6",style:{color:"#111827"},children:"Where Patriot Pay fits"}),e.jsx("p",{className:"text-lg leading-relaxed",style:{color:"rgba(17,24,39,0.62)"},children:"Patriot Pay is a patient payment solution built around one idea: the balances in your ledger are not equally likely to be paid, and treating them as if they were is what wastes staff time. It runs in four stages."})]}),e.jsx("div",{className:"grid grid-cols-1 md:grid-cols-2 lg:grid-cols-4 gap-6",children:P.map((t,a)=>{const s=t.icon;return e.jsxs(i.div,{initial:{opacity:0,y:20},whileInView:{opacity:1,y:0},viewport:{once:!0,margin:"-40px"},transition:{duration:.45,delay:a*.08},className:"p-7 rounded-3xl flex flex-col",style:{backgroundColor:"#ffffff",border:"1px solid rgba(216,199,163,0.2)",boxShadow:"0 4px 20px rgba(17,24,39,0.04)"},children:[e.jsx("div",{className:"w-12 h-12 rounded-xl flex items-center justify-center mb-5",style:{backgroundColor:"rgba(216,199,163,0.09)",border:"1px solid rgba(216,199,163,0.2)"},children:e.jsx(s,{size:21,style:{color:"#2C7D67"}})}),e.jsx("h3",{className:"text-lg font-bold mb-3",style:{color:"#111827"},children:t.name}),e.jsx("p",{className:"text-sm leading-relaxed",style:{color:"rgba(17,24,39,0.6)"},children:t.body})]},t.name)})}),e.jsx("div",{className:"mt-12",children:e.jsxs(l,{to:"/solution",className:"inline-flex items-center gap-2 px-7 py-3.5 rounded-full text-sm font-semibold transition-opacity duration-200 hover:opacity-90",style:{backgroundColor:"#111827",color:"#F7F5F0"},children:["See how the platform works",e.jsx(r,{size:16})]})})]})}),e.jsx("section",{className:"py-[90px] lg:py-[120px]",style:{backgroundColor:"#ffffff"},children:e.jsxs("div",{className:"max-w-7xl mx-auto px-6 lg:px-8",children:[e.jsxs("div",{className:"max-w-3xl mb-14",children:[e.jsxs("div",{className:"inline-flex items-center gap-2 px-4 py-1.5 rounded-full text-xs font-semibold mb-6",style:{background:"rgba(216,199,163,0.12)",border:"1px solid rgba(216,199,163,0.28)",color:"#2C7D67"},children:[e.jsx(k,{size:13}),y.length," specialties"]}),e.jsx("h2",{className:"font-display text-4xl lg:text-5xl leading-tight mb-6",style:{color:"#111827"},children:"The collection problem is not the same in every practice"}),e.jsx("p",{className:"text-lg leading-relaxed",style:{color:"rgba(17,24,39,0.62)"}

1,children:"A surgical practice bills one large balance after the fact. A therapy clinic bills a small copay every week. Home health bills across an episode of care. We have written up how the patient balance behaves in each, and what changes about collecting it."})]}),e.jsx("div",{className:"space-y-10",children:u.map(t=>e.jsxs("div",{children:[e.jsx("h3",{className:"text-sm font-bold uppercase tracking-wider mb-4",style:{color:"#2C7D67",letterSpacing:"0.08em"},children:t.name}),e.jsx("div",{className:"flex flex-wrap gap-2",children:t.specialties.map(a=>e.jsx(l,{to:`/specialties/${a.slug}`,className:"text-[13px] font-medium px-3.5 py-2 rounded-lg transition-colors duration-200",style:{backgroundColor:"#F7F5F0",border:"1px solid rgba(216,199,163,0.22)",color:"#111827"},onMouseEnter:s=>{s.currentTarget.style.borderColor="rgba(103,191,167,0.5)"},onMouseLeave:s=>{s.currentTarget.style.borderColor="rgba(216,199,163,0.22)"},children:a.name},a.slug))})]},t.name))})]})}),e.jsx("section",{className:"py-[90px] lg:py-[110px]",style:{backgroundColor:"#F7F5F0"},children:e.jsxs("div",{className:"max-w-4xl mx-auto px-6 lg:px-8",children:[e.jsx("h2",{className:"font-display text-4xl lg:text-5xl leading-tight mb-6",style:{color:"#111827"},children:"The patient billing experience decides whether you get paid"}),e.jsx("p",{className:"text-lg leading-relaxed mb-6",style:{color:"rgba(17,24,39,0.62)"},children:"Practices tend to treat collection rate as a function of persistence: more statements, earlier calls, faster escalation. In practice it is closer to a function of clarity. A patient who understands what a charge is for, and can act on it in the moment they read it, usually pays. One who does not understand it sets the letter aside, and the balance ages from that moment."}),e.jsx("p",{className:"text-lg leading-relaxed mb-8",style:{color:"rgba(17,24,39,0.62)"},children:"That is what a patient billing experience is: everything between the claim settling and the balance closing. Four things carry most of the weight."}),e.jsx("div",{className:"space-y-4",children:[["Timing","Reaching a patient before the insurer has finished is the fastest way to generate a confused phone call. Reaching them months later means explaining a visit they no longer remember."],["Clarity","A patient rarely disputes a balance so much as fails to understand it. Explaining what insurance paid and what is left removes most of the friction before it becomes a call."],["Effort","Every login screen, statement ID, and app download loses payers. The strongest single predictor of collection rate is how few steps sit between the message and the payment."],["Dignity","People who cannot pay in full still want to resolve the balance. Offering a plan reads very differently from a fourth notice, and it recovers money a collections referral usually does not."]].map(([t,a])=>e.jsxs("div",{className:"flex gap-5 p-6 rounded-2xl",style:{backgroundColor:"#ffffff",border:"1px solid rgba(216,199,163,0.22)"},children:[e.jsx("span",{className:"shrink-0 text-sm font-bold w-20",style:{color:"#2C7D67"},children:t}),e.jsx("span",{className:"text-sm leading-relaxed",style:{color:"rgba(17,24,39,0.62)"},children:a})]},t))}),e.jsxs("p",{className:"text-base leading-relaxed mt-8",style:{color:"rgba(17,24,39,0.6)"},children:["The experience also has to work for every patient, including those with a disability or limited English. That is a Section 504 obligation as much as a design preference, and we cover how the platform handles it on the"," ",e.jsx(l,{to:"/compliance#section-504",style:{color:"#2C7D67",fontWeight:600},children:"compliance page"}),"."]})]})}),e.jsx("section",{className:"py-[90px] lg:py-[110px]",style:{backgroundColor:"#ffffff",borderTop:"1px solid rgba(216,199,163,0.28)"},children:e.jsxs("div",{className:"max-w-4xl mx-auto px-6 lg:px-8",children:[e.jsx("h2",{className:"font-display text-4xl lg:text-5xl leading-tight mb-6",style:{color:"#111827"},children:"Patient billing software, or patient payment solution?"}),e.jsx("p",{className:"text-lg leading-relaxed mb-6",style:{color:"rgba(17,24,39,0.62)"},children:"Both names describe the same thing, and you will see them used interchangeably. Patient billing software is the older phrase, carried over from the days when the work really was producing and mailing statements. Patient payment solution is the newer one, and it reflects a wider job: not just sending the bill but explaining it, choosing the moment to follow up, and giving the patient a way to pay that takes seconds."}),e.jsxs("p",{className:"text-lg leading-relaxed mb-6",style:{color:"rgba(17,24,39,0.62)"},children:["The distinction that actually matters is a different one. ",e.jsx("strong",{style:{color:"#111827"},children:"Medical billing software"})," is built around the claim: coding it, submitting it to the payer, working denials, and getting reimbursed. Patient billing software picks up where that ends, at the balance the patient owes. Most practices run both, because they solve different halves of the same bill."]}),e.jsx("p",{className:"text-lg leading-relaxed",style:{color:"rgba(17,24,39,0.62)"},children:"If you are searching for one and finding the other, that is why. A vendor strong at claims is not automatically strong at collecting from people, and the reverse is just as true."})]})}),e.jsx("section",{className:"py-[90px] lg:py-[120px]",style:{backgroundColor:"#F7F5F0"},children:e.jsxs("div",{className:"max-w-4xl mx-auto px-6 lg:px-8",children:[e.jsx("h2",{className:"font-display text-4xl lg:text-5xl leading-tight mb-12 text-center",style:{color:"#111827"},children:"Common questions"}),e.jsx("div",{className:"space-y-3",children:A.map(t=>e.jsx(I,{q:t.q,a:t.a},t.q))})]})}),e.jsx("section",{className:"py-[90px] lg:py-[110px]",style:{backgroundColor:"#111827"},children:e.jsxs("div",{className:"max-w-3xl mx-auto px-6 lg:px-8 text-center",children:[e.jsx("h2",{className:"font-display text-4xl lg:text-5xl leading-tight mb-6",style:{color:"#F7F5F0"},children:"See it against your own numbers"}),e.jsx("p",{className:"text-lg leading-relaxed mb-10",style:{color:"rgba(247,245,240,0.6)"},children:"The useful conversation is about your current collection rate, your systems, and where balances are getting stuck. Bring those and we will tell you honestly whether we can help."}),e.jsxs(l,{to:"/contact",className:"inline-flex items-center gap-2 px-8 py-4 rounded-full text-sm font-semibold transition-opacity duration-200 hover:opacity-90",style:{backgroundColor:"#8FE3C7",color:"#111827"},children:["Talk to us",e.jsx(r,{size:16})]})]})})]})}export{W as default};