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1<meta name="next-size-adjust" content=""/><title>Terms of Service | Plannista</title><meta name="description" content="Terms that govern use of Plannista shift planning software and the plannista.ai marketing site."/><meta name="robots" content="index, follow"/><link rel="canonical" href="https://plannista.ai/en/terms-of-service"/><link rel="alternate" hrefLang="en" href="https://plannista.ai/en/terms-of-service"/><link rel="alternate" hrefLang="lv" href="https://plannista.ai/lv/terms-of-service"/><link rel="alternate" hrefLang="fi" href="https://plannista.ai/fi/terms-of-service"/><link rel="alternate" hrefLang="x-default" href="https://plannista.ai/en/terms-of-service"/><meta property="og:title" content="Terms of Service | Plannista"/><meta property="og:description" content="Terms that govern use of Plannista shift planning software and the plannista.ai marketing site."/><meta property="og:url" content="https://plannista.ai/en/terms-of-service"/><meta property="og:site_name" content="Plannista"/><meta property="og:locale" content="en_US"/><meta property="og:image" content="https://plannista.ai/opengraph-image"/><meta property="og:image:width" content="1200"/><meta property="og:image:height" content="630"/><meta property="og:image:alt" content="Plannista"/><meta property="og:locale:alternate" content="lv_LV"/><meta property="og:locale:alternate" content="fi_FI"/><meta property="og:type" content="website"/><meta name="twitter:card" content="summary_large_image"/><meta name="twitter:title" content="Terms of Service | Plannista"/><meta name="twitter:description" content="Terms that govern use of Plannista shift planning software and the plannista.ai marketing site."/><meta name="twitter:image" content="https://plannista.ai/opengraph-image"/><link rel="icon" href="/favicon.ico?favicon.2vob68tjqpejf.ico" sizes="256x256" type="image/x-icon"/><link rel="icon" href="/icon.svg?icon.31r4o5llyzg6u.svg" sizes="any" type="image/svg+xml"/>
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1</head><body class="flex min-h-full flex-col font-sans"><div hidden=""><!--$--><!--/$--></div><header class="sticky top-0 z-50 w-full border-b border-slate-200/70 bg-white/90 backdrop-blur-md"><div class="mx-auto flex h-14 max-w-7xl items-center justify-between px-6 md:h-16"><a href="/en" class="flex cursor-pointer items-center"><img src="/logo.svg" alt="Plannista" width="148" height="35" fetchPriority="high" decoding="sync" class="h-7 w-auto md:h-8"/></a><nav class="hidden items-center gap-6 text-sm font-medium text-slate-600 md:flex"><a href="/en#product" class="cursor-pointer transition-colors duration-200 ease-[var(--ease-out)] hover:text-ink">Product</a><a href="/en#solutions" class="cursor-pointer transition-colors duration-200 ease-[var(--ease-out)] hover:text-ink">Solutions</a><a href="/en#pricing" class="cursor-pointer transition-colors duration-200 ease-[var(--ease-out)] hover:text-ink">Pricing</a><a href="/en#faq" class="cursor-pointer transition-colors duration-200 ease-[var(--ease-out)] hover:text-ink">Resources</a></nav><div class="hidden items-center gap-2.5 md:flex"><button type="button" tabindex="0" data-base-ui-click-trigger="" id="base-ui-_R_1ldav5tivb_" aria-haspopup="dialog" aria-expanded="false" aria-label="Language" class="pressable inline-flex h-9 cursor-pointer items-center gap-1 rounded-full px-2.5 text-sm font-medium text-slate-600 transition-colors duration-200 ease-[var(--ease-out)] hover:text-ink focus:outline-none focus-visible:ring-2 focus-visible:ring-brand">EN<svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-chevron-down size-3.5 opacity-60" aria-hidden="true"><path d="m6 9 6 6 6-6"></path></svg></button><a class="pressable inline-flex cursor-pointer items-center justify-center font-medium transition-[background-color,border-color,box-shadow,color] duration-200 ease-[var(--ease-out)] focus:outline-none focus-visible:ring-2 focus-visible:ring-brand focus-visible:ring-offset-2 rounded-full px-3.5 py-2 text-[13px] leading-none bg-transparent border border-ink text-ink [@media(hover:hover)_and_(pointer:fine)]:hover:bg-ink [@media(hover:hover)_and_(pointer:fine)]:hover:text-white " href="https://app.plannista.ai/lv/login">Log in</a><a class="pressable inline-flex cursor-pointer items-center justify-center font-medium transition-[background-color,border-color,box-shadow,color] duration-200 ease-[var(--ease-out)] focus:outline-none focus-visible:ring-2 focus-visible:ring-brand focus-visible:ring-offset-2 rounded-full px-3.5 py-2 text-[13px] leading-none bg-brand text-white shadow-sm hover:bg-brand/90 [@media(hover:hover)_and_(pointer:fine)]:hover:shadow-md [@media(hover:hover)_and_(pointer:fine)]:hover:shadow-brand/15 !bg
1-ink hover:!bg-ink/90" href="/en#cta">Get started</a></div><button type="button" tabindex="0" data-base-ui-click-trigger="" id="base-ui-_R_1lhav5tivb_" aria-haspopup="dialog" aria-expanded="false" data-slot="drawer-trigger" aria-label="Open menu" class="pressable inline-flex size-10 cursor-pointer items-center justify-center rounded-full text-ink md:hidden focus:outline-none focus-visible:ring-2 focus-visible:ring-brand"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="1.75" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-menu size-6" aria-hidden="true"><path d="M4 5h16"></path><path d="M4 12h16"></path><path d="M4 19h16"></path></svg></button></div></header><main class="bg-page"><header class="relative overflow-hidden bg-linear-to-br from-brand via-brand to-brand-accent"><div aria-hidden="true" class="pattern-hatch-white pointer-events-none absolute inset-0 opacity-40"></div><div aria-hidden="true" class="pointer-events-none absolute -top-24 right-0 h-72 w-72 rounded-full bg-white/15 blur-3xl"></div><div class="relative z-10 mx-auto max-w-7xl px-6 pt-24 pb-14 md:pt-28 md:pb-16"><p class="section-label !text-white/60">Legal</p><h1 class="mt-3 max-w-3xl font-display text-3xl font-bold tracking-tight text-white uppercase md:text-5xl md:leading-[1.05]">Terms of Service</h1><p class="mt-5 max-w-2xl text-base leading-relaxed text-white/85 md:text-lg">These terms govern access to Plannista, including the marketing site at plannista.ai and the hosted application. By creating an account or using the service, you agree to them.</p><div class="mt-8 flex flex-wrap items-center gap-2"><span class="inline-flex rounded-full bg-white/15 px-3 py-1.5 text-xs font-medium text-white">Last updated 18 August 2026</span><a href="/en/privacy-policy" class="inline-flex cursor-pointer rounded-full px-3 py-1.5 text-xs font-semibold transition-colors duration-200 border border-white/30 text-white hover:bg-white/10">Privacy Policy</a><a href="/en/terms-of-service" aria-current="page" class="inline-flex cursor-pointer rounded-full px-3 py-1.5 text-xs font-semibold transition-colors duration-200 bg-white text-brand">Terms of Service</a></div></div></header><div class="mx-auto grid max-w-7xl gap-10 px-6 py-12 md:grid-cols-[minmax(0,15rem)_minmax(0,1fr)] md:py-16 lg:gap-14"><nav aria-label="On this page" class="md:sticky md:top-24 md:self-start"><p class="section-label text-brand">On this page</p><ol class="mt-4 space-y-1"><li><a href="#section-1" aria-current="location" class="flex cursor-pointer items-start gap-3 rounded-xl px-2 py-2 text-sm transition-colors duration-200 bg-white text-ink shadow-sm ring-1 ring-brand/15"><span class="mt-0.5 font-display text-[11px] font-bold text-brand">01</span><span class="leading-snug">The service</span></a></li><li><a href="#section-2" class="flex cursor-pointer items-start gap-3 rounded-xl px-2 py-2 text-sm transition-colors duration-200 text-slate-600 hover:bg-white hover:text-ink"><span class="mt-0.5 font-display text-[11px] font-bold text-brand/70">02</span><span class="leading-snug">Accounts</span></a></li><li><a href="#section-3" class="flex cursor-pointer items-start gap-3 rounded-xl px-2 py-2 text-sm transition-colors duration-200 text-slate-600 hover:bg-white hover:text-ink"><span class="mt-0.5 font-display text-[11px] font-bold text-brand/70">03</span><span class="leading-snug">Customer data and responsibility</span></a></li><li><a href="#section-4" class="flex cursor-pointer items-start gap-3 rounded-xl px-2 py-2 text-sm transition-colors duration-200 text-slate-600 hover:bg-white hover:text-ink"><span class="mt-0.5 font-display text-[11px] font-bold text-brand/70">04</span><span class="leading-snug">Acceptable use</span></a></li><li><a href="#section-5" class="flex cursor-pointer items-start gap-3 rounded-xl px-2 py-2 text-sm transition-colors duration-200 text-slate-600 hover:bg-white hover:text-ink"><span class="mt-0.5 font-display text-[11px] font-bold text-brand/70">05</span><span class="leading-snug">Trials and fees</span></a></li><li><a href="#section-6" class="flex cursor-pointer items-start gap-3 rounded-xl px-2 py-2 text-sm transition-colors duration-200 text-slate-600 hover:bg-white hover:text-ink"><span class="mt-0.5 font-display text-[11px] font-bold text-brand/70">06</span><span class="leading-snug">Availability and support</span></a></li><li><a href="#section-7" class="flex cursor-pointer items-start gap-3 rounded-xl px-2 py-2 text-sm transition-colors duration-200 text-slate-600 hover:bg-white hover:text-ink"><span class="mt-0.5 font-display text-[11px] font-bold text-brand/70">07</span><span class="leading-snug">Intellectual property</span></a></li><li><a href="#section-8" class="flex cursor-pointer items-start gap-3 rounded-xl px-2 py-2 text-sm transition-colors duration-200 text-slate-600 hover:bg-white hover:text-ink"><span class="mt-0.5 font-display text-[11px] font-bold text-brand/70">08</span><span class="leading-snug">Liability</span></a></li><li><a href="#section-9" class="flex cursor-pointer items-start gap-3 rounded-xl px-2 py-2 text-sm transition-colors duration-200 text-slate-600 hover:bg-white hover:text-ink"><span class="mt-0.5 font-display text-[11px] font-bold text-brand/70">09</span><span class="leading-snug">Term and termination</span></a></li><li><a href="#section-10" class="flex cursor-pointer items-start gap-3 rounded-xl px-2 py-2 text-sm transition-colors duration-200 text-slate-600 hover:bg-white hover:text-ink"><span class="mt-0.5 font-display text-[11px] font-bold text-brand/70">10</span><span class="leading-snug">Governing law</span></a></li><li><a href="#section-11" class="flex cursor-pointer items-start gap-3 rounded-xl px-2 py-2 text-sm transition-colors duration-200 text-slate-600 hover:bg-white hover:text-ink"><span class="mt-0.5 font-display text-[11px] font-bold text-brand/70">11</span><span class="leading-snug">Contact</span></a></li></ol></nav><div class="space-y-4"><section id="section-1" class="relative scroll-mt-24 overflow-hidden rounded-3xl border border-brand/10 bg-white p-6 shadow-[0_18px_50px_-36px_rgba(69,90,255,0.55)] md:p-8"><div aria-hidden="true" class="absolute top-0 bottom-0 left-0 w-1.5 bg-linear-to-b from-brand to-brand-accent"></div><div class="flex items-start gap-4"><span class="flex size-10 shrink-0 items-center justify-center rounded-2xl bg-[#eef1ff] font-display text-sm font-bold text-brand">01</span><div class="min-w-0"><h2 class="font-display text-xl font-bold tracking-tight text-ink">The service</h2><p class="mt-3 whitespace-pre-line text-sm leading-relaxed text-slate-600 md:text-base">Plannista is software for building hospital and operations rosters that respect wanted work and rest dates. Features, plans, and limits are described on the pricing page and may change as we ship updates.</p></div></div></section><section id="section-2" class="relative scroll-mt-24 overflow-hidden rounded-3xl border border-brand/10 bg-white p-6 shadow-[0_18px_50px_-36px_rgba(69,90,255,0.55)] md:p-8"><div aria-hidden="true" class="absolute top-0 bottom-0 left-0 w-1.5 bg-linear-to-b from-brand to-brand-accent"></div><div class="flex items-start gap-4"><span class="flex size-10 shrink-0 items-center justify-center rounded-2xl bg-[#eef1ff] font-display text-sm font-bold text-brand">02</span><div class="min-w-0"><h2 class="font-display text-xl font-bold tracking-tight text-ink">Accounts</h2><p class="mt-3 whitespace-pre-line text-sm leading-relaxed text-slate-600 md:text-base">You must provide accurate account information and keep credentials confidential. You are responsible for activity under your organization&#x27;
1s workspace. Notify us promptly at [email protected] if you suspect unauthorized access.</p></div></div></section><section id="section-3" class="relative scroll-mt-24 overflow-hidden rounded-3xl border border-brand/10 bg-white p-6 shadow-[0_18px_50px_-36px_rgba(69,90,255,0.55)] md:p-8"><div aria-hidden="true" class="absolute top-0 bottom-0 left-0 w-1.5 bg-linear-to-b from-brand to-brand-accent"></div><div class="flex items-start gap-4"><span class="flex size-10 shrink-0 items-center justify-center rounded-2xl bg-[#eef1ff] font-display text-sm font-bold text-brand">03</span><div class="min-w-0"><h2 class="font-display text-xl font-bold tracking-tight text-ink">Customer data and responsibility</h2><p class="mt-3 whitespace-pre-line text-sm leading-relaxed text-slate-600 md:text-base">The customer owns the workforce and roster data it submits. The customer is responsible for having a legal basis to upload staff data and for the accuracy of preferences, contracts, and coverage rules. Plannista does not replace clinical judgment or local labor-law advice.</p></div></div></section><section id="section-4" class="relative scroll-mt-24 overflow-hidden rounded-3xl border border-brand/10 bg-white p-6 shadow-[0_18px_50px_-36px_rgba(69,90,255,0.55)] md:p-8"><div aria-hidden="true" class="absolute top-0 bottom-0 left-0 w-1.5 bg-linear-to-b from-brand to-brand-accent"></div><div class="flex items-start gap-4"><span class="flex size-10 shrink-0 items-center justify-center rounded-2xl bg-[#eef1ff] font-display text-sm font-bold text-brand">04</span><div class="min-w-0"><h2 class="font-display text-xl font-bold tracking-tight text-ink">Acceptable use</h2><p class="mt-3 whitespace-pre-line text-sm leading-relaxed text-slate-600 md:text-base">You may not misuse the service, probe it without permission, reverse engineer it except where the law allows, or use it to build a competing product. Do not upload unlawful content or data you are not allowed to process.</p></div></div></section><section id="section-5" class="relative scroll-mt-24 overflow-hidden rounded-3xl border border-brand/10 bg-white p-6 shadow-[0_18px_50px_-36px_rgba(69,90,255,0.55)] md:p-8"><div aria-hidden="true" class="absolute top-0 bottom-0 left-0 w-1.5 bg-linear-to-b from-brand to-brand-accent"></div><div class="flex items-start gap-4"><span class="flex size-10 shrink-0 items-center justify-center rounded-2xl bg-[#eef1ff] font-display text-sm font-bold text-brand">05</span><div class="min-w-0"><h2 class="font-display text-xl font-bold tracking-tight text-ink">Trials and fees</h2><p class="mt-3 whitespace-pre-line text-sm leading-relaxed text-slate-600 md:text-base">A trial, if offered, is for evaluation only and may be limited in time or seats. Paid plans are billed as stated at checkout or in an order form. Unpaid invoices may result in suspension after notice.</p></div></div></section><section id="section-6" class="relative scroll-mt-24 overflow-hidden rounded-3xl border border-brand/10 bg-white p-6 shadow-[0_18px_50px_-36px_rgba(69,90,255,0.55)] md:p-8"><div aria-hidden="true" class="absolute top-0 bottom-0 left-0 w-1.5 bg-linear-to-b from-brand to-brand-accent"></div><div class="flex items-start gap-4"><span class="flex size-10 shrink-0 items-center justify-center rounded-2xl bg-[#eef1ff] font-display text-sm font-bold text-brand">06</span><div class="min-w-0"><h2 class="font-display text-xl font-bold tracking-tight text-ink">Availability and support</h2><p class="mt-3 whitespace-pre-line text-sm leading-relaxed text-slate-600 md:text-base">We aim for a reliable service but do not warrant uninterrupted operation. Scheduled maintenance and events outside our reasonable control may cause downtime. Support is provided via the channels we publish for your plan.</p></div></div></section><section id="section-7" class="relative scroll-mt-24 overflow-hidden rounded-3xl border border-brand/10 bg-white p-6 shadow-[0_18px_50px_-36px_rgba(69,90,255,0.55)] md:p-8"><div aria-hidden="true" class="absolute top-0 bottom-0 left-0 w-1.5 bg-linear-to-b from-brand to-brand-accent"></div><div class="flex items-start gap-4"><span class="flex size-10 shrink-0 items-center justify-center rounded-2xl bg-[#eef1ff] font-display text-sm font-bold text-brand">07</span><div class="min-w-0"><h2 class="font-display text-xl font-bold tracking-tight text-ink">Intellectual property</h2><p class="mt-3 whitespace-pre-line text-sm leading-relaxed text-slate-600 md:text-base">
1Plannista, the mark, and the software remain our intellectual property. We grant you a limited, non-exclusive right to use the service during the subscription. You grant us a license to host and process customer data solely to provide the service.</p></div></div></section><section id="section-8" class="relative scroll-mt-24 overflow-hidden rounded-3xl border border-brand/10 bg-white p-6 shadow-[0_18px_50px_-36px_rgba(69,90,255,0.55)] md:p-8"><div aria-hidden="true" class="absolute top-0 bottom-0 left-0 w-1.5 bg-linear-to-b from-brand to-brand-accent"></div><div class="flex items-start gap-4"><span class="flex size-10 shrink-0 items-center justify-center rounded-2xl bg-[#eef1ff] font-display text-sm font-bold text-brand">08</span><div class="min-w-0"><h2 class="font-display text-xl font-bold tracking-tight text-ink">Liability</h2><p class="mt-3 whitespace-pre-line text-sm leading-relaxed text-slate-600 md:text-base">To the extent permitted by law, Plannista is not liable for lost profits, roster errors that the customer did not review, or indirect damages. Our aggregate liability for a claim is limited to the fees paid for the service in the 12 months before the claim. Nothing in these terms limits liability that cannot be limited under applicable law.</p></div></div></section><section id="section-9" class="relative scroll-mt-24 overflow-hidden rounded-3xl border border-brand/10 bg-white p-6 shadow-[0_18px_50px_-36px_rgba(69,90,255,0.55)] md:p-8"><div aria-hidden="true" class="absolute top-0 bottom-0 left-0 w-1.5 bg-linear-to-b from-brand to-brand-accent"></div><div class="flex items-start gap-4"><span class="flex size-10 shrink-0 items-center justify-center rounded-2xl bg-[#eef1ff] font-display text-sm font-bold text-brand">09</span><div class="min-w-0"><h2 class="font-display text-xl font-bold tracking-tight text-ink">Term and termination</h2><p class="mt-3 whitespace-pre-line text-sm leading-relaxed text-slate-600 md:text-base">Either party may terminate for material breach if it is not cured after notice. You may stop using the service at the end of a billing period. Upon termination we will disable access and handle customer data as described in the Privacy Policy.</p></div></div></section><section id="section-10" class="relative scroll-mt-24 overflow-hidden rounded-3xl border border-brand/10 bg-white p-6 shadow-[0_18px_50px_-36px_rgba(69,90,255,0.55)] md:p-8"><div aria-hidden="true" class="absolute top-0 bottom-0 left-0 w-1.5 bg-linear-to-b from-brand to-brand-accent"></div><div class="flex items-start gap-4"><span class="flex size-10 shrink-0 items-center justify-center rounded-2xl bg-[#eef1ff] font-display text-sm font-bold text-brand">10</span><div class="min-w-0"><h2 class="font-display text-xl font-bold tracking-tight text-ink">Governing law</h2><p class="mt-3 whitespace-pre-line text-sm leading-relaxed text-slate-600 md:text-base">These terms are governed by the laws of the Republic of Latvia, without regard to conflict-of-law rules. 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