https://postdrop.ai/build/assets/SupportCenter-D-Yu3HQv.js

1import{j as e,Q as a}from"./app-Bt7ei3x2.js";import{W as o}from"./WebsiteLayout-J1fMpP80.js";function d(){const n={"@context":"https://schema.org","@type":"FAQPage",mainEntity:[{"@type":"Question",name:"How do I upload my inventory?",acceptedAnswer:{"@type":"Answer",text:"You can upload inventory Manually or via SFTP. For manual uploads, go to Feeds → Upload and use our template. For SFTP, connect your credentials under Feeds → SFTP and map the first file—future files auto‑map."}},{"@type":"Question",name:"How can I edit a specific piece of inventory?",acceptedAnswer:{"@type":"Answer",text:"Open Inventory, choose the unit, and click View Details. Lock fields you change so feed syncs don't overwrite your edits."}},{"@type":"Question",name:"How do I manage my subscription?",acceptedAnswer:{"@type":"Answer",text:"Go to Dealership → Manage under Subscription to see your plan, update payment details, or change tiers."}},{"@type":"Question",name:"How do I cancel my subscription?",acceptedAnswer:{"@type":"Answer",text:"From Dealership → Manage, click Cancel. Your plan remains active until the end of the current billing period."}},{"@type":"Question",name:"How do I manage users?",acceptedAnswer:{"@type":"Answer",text:"Dealership → Users lets you invite teammates, remove access, and change roles."}},{"@type":"Question",name:"How do I change my dealership details?",acceptedAnswer:{"@type":"Answer",text:"Update name, address, branding, and marketplace settings in Dealership, then click Save."}},{"@type":"Question",name:"How do I create another dealership?",acceptedAnswer:{"@type":"Answer",text:"Click your current dealership name in the header and select + Create New Dealership."}},{"@type":"Question",name:"How do I change my password?",acceptedAnswer:{"@type":"Answer",text:"Click your username → Profile → Update Password."}},{"@type":"Question",name:"Where do I find invitations to other dealerships?",acceptedAnswer:{"@type":"Answer",text:"Username → Profile → Pending Dealership Invitations."}}]},r=[{q:"How do I upload my inventory?",a:e.jsxs(e.Fragment,{children:[e.jsxs("p",{className:"text-gray-700 mb-4",children:["You have three options: ",e.jsx("strong",{children:"Import from Website"}),", ",e.jsx("strong",{children:"Manual upload"}),", or ",e.jsx("strong",{children:"SFTP"}),"."]}),e.jsxs("ol",{className:"list-decimal pl-6 space-y-2 text-gray-700",children:[e.jsxs("li",{children:[e.jsx("strong",{children:"Import from Website:"})," Go to ",e.jsx("strong",{children:"Inventory"})," and click ",e.jsx("strong",{children:"Import from Website"}),". Enter your dealership website URL and we'll scan it for vehicle listings automatically."]}),e.jsxs("li",{children:[e.jsx("strong",{children:"Manual upload:"})," Go to ",e.jsx("strong",{children:"Feeds → Upload"}),' and choose your file. Then click "Map." Use our CSV template ',e.jsx("a",{className:"link",href:"https://cdn.postdrop.ai/website/help/importing/postdrop_csv_template.csv",target:"_blank",rel:"noopener noreferrer",children:e.jsx("strong",{children:"here"})}),". If your web provider needs specs, send them ",e.jsxs("a",{className:"link",href:"https://cdn.postdrop.ai/website/help/importing/postdrop_csv_template_instructions.pdf",target:"_blank",rel:"noopener noreferrer",children:["this ",e.jsx("strong",{children:"PDF"})]}),"."]}),e.jsxs("li",{children:[e.jsx("strong",{children:"SFTP:"})," Go to ",e.jsx("strong",{children:"Feeds → SFTP"}),", view the credentials, and enable the connection. Upload your first file via SFTP and map the columns once. Future files will ",e.jsx("em",{children:"auto‑map"}),". To change mapping later, click ",e.jsx("strong",{children:"Unmap"}),", upload a new sample, then remap."]})]})]})},{q:"How can I edit a specific piece of inventory?",a:e.jsxs("p",{className:"text-gray-700",children:["Go to ",e.jsx("strong",{children:"Inventory"}),", open the unit's ",e.jsx("strong",{children:"View Details"}),", update fields, and toggle ",e.jsx("strong",{children:"Lock"})," on anything you want to protect from feed syncs."]})},{q:"How do I manage my subscription?",a:e.jsxs("p",{className:"text-gray-700",children:["Open ",e.jsx("strong",{children:"Dealership"})," → ",e.jsx("strong",{children:"Manage"})," under ",e.jsx("strong",{children:"Subscription"})," to change plans, update payment methods, or view invoices."]})},{q:"How do I cancel my subscription?",a:e.jsxs("p",{className:"text-gray-700",children:["From ",e.jsx("strong",{children:"Dealership"})," → ",e.jsx("strong",{children:"Manage"}),", click ",e.jsx("strong",{children:"Cancel"}),". Your access continues until the current billing period ends."]})},{q:"How do I manage users?",a:e.jsxs("p",{className:"text-gray-700",children:["Use ",e.jsx("strong",{children:"Dealership"})," → ",e.jsx("strong",{children:"Users"})," to invite teammates, remove users, and adjust roles."]})},{q:"How do I change my dealership details?",a:e.jsxs("p",{className:"text-gray-700",children:["In ",e.jsx("strong",{children:"Dealership"}),", update business info, logo, and marketplace settings. Click ",e.jsx("strong",{children:"Save"}),"."]})},{q:"How do I create another dealership?",a:e.jsxs("p",{className:"text-gray-700",children:["Click the dealership name next to your username, then select ",e.jsx("strong",{children:"+ Create New Dealership"}),"."]})},{q:"How do I change my password?",a:e.jsxs("p",{className:"text-gray-700",children:["Click your username → ",e.jsx("strong",{children:"Profile"})," → ",e.jsx("strong",{children:"Update Password"}),"."]})},{q:"Where do I find my invitations to other dealerships?",a:e.jsxs("p",{className:"text-gray-700",children:["Go to ",e.jsx("strong",{children:"Profile"})," and scroll to ",e.jsx("strong",{children:"Pending Dealership Invitations"}),"."]})}];return e.jsxs(o,{children:[e.jsxs(a,{title:"Support Center | PostDrop",children:[e.jsx("meta",{name:"description",content:"Get help with PostDrop: inventory uploads, SFTP setup, subscriptions, user management, and more. 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Get help with inventory, billing, and more."}),e.jsx("script",{type:"application/ld+json",children:JSON.stringify({"@context":"https://schema.org","@graph":[{"@type":"WebPage",name:"Support Center",url:route("website.supportCenter"),description:"PostDrop support center with FAQs for dealership listing management."},{"@type":"BreadcrumbList",itemListElement:[{"@type":"ListItem",position:1,name:"Home",item:route("website.home")},{"@type":"ListItem",position:2,name:"Support Center",item:route("website.supportCenter")}]}]})}),e.jsx("script",{type:"application/ld+json",dangerouslySetInnerHTML:{__html:JSON.stringify(n)}})]}),e.jsxs("section",{className:"relative overflow-hidden","aria-label":"Support center hero",children:[e.jsx("div",{className:"absolute inset-0 bg-gradient-to-br from-[#003764] via-[#0b4ea2] to-[#1a6fff] opacity-90"}),e.jsxs("div",{className:"relative max-w-5xl mx-auto px-6 py-16 text-white",children:[e.jsxs("div",{className:"inline-flex items-center gap-2 bg-white/10 backdrop-blur rounded-full px-3 py-1 text-sm mb-4",children:[e.jsx("span",{className:"h-2 w-2 rounded-full bg-white/80","aria-hidden":"true"}),"PostDrop Help & Guides"]}),e.jsx("h1",{className:"text-4xl md:text-5xl font-bold tracking-tight",children:"Support Center"}),e.jsx("p",{className:"mt-3 text-white/90 max-w-2xl",children:"Clear, step‑by‑step answers for dealers and sales teams using PostDrop."}),e.jsx("div",{className:"mt-6 flex flex-wrap gap-3",children:e.jsx("a",{href:"/contact",className:"inline-flex items-center rounded-lg bg-white text-[#0b4ea2] font-semibold px-4 py-2 shadow hover:shadow-md transition","aria-label":"Go to contact support page",children:"Contact Support"})})]})]}),e.jsxs("div",{className:"max-w-5xl mx-auto px-6 py-12",children:[e.jsxs("nav",{className:"grid md:grid-cols-3 gap-4 mb-8","aria-label":"Support categories",children:[e.jsxs("a",{href:"#inventory-upload",className:"rounded-xl border border-gray-200 p-4 hover:shadow-md transition bg-white",children:[e.jsx("h2",{className:"font-semibold",children:"Upload Inventory"}),e.jsx("p",{className:"text-sm text-gray-600",children:"CSV template, SFTP setup, and mapping."})]}),e.jsxs("a",{href:"#account-billing",className:"rounded-xl border border-gray-200 p-4 hover:shadow-md transition bg-white",children:[e.jsx("h2",{className:"font-semibold",children:"Account & Billing"}),e.jsx("p",{className:"text-sm text-gray-600",children:"Plans, invoices, and cancellations."})]}),e.jsxs("a",{href:"#users-security",className:"rounded-xl border border-gray-200 p-4 hover:shadow-md transition bg-white",children:[e.jsx("h2",{className:"font-semibold",children:"Users & Security"}),e.jsx("p",{className:"text-sm text-gray-600",children:"Invites, roles, and passwords."})]})]}),e.jsxs("div",{className:"bg-white rounded-2xl shadow-sm ring-1 ring-gray-100 p-2",children:[e.jsxs("div",{id:"inventory-upload",className:"p-4 md:p-6",children:[e.jsx("h2",{className:"text-xl font-bold mb-2",children:"Inventory Upload"}),e.jsx("p",{className:"text-gray-600 mb-4",children:"Choose a to

1pic below to expand."}),e.jsx("div",{className:"divide-y divide-gray-200",children:r.slice(0,1).map((s,t)=>e.jsxs("details",{className:"group py-3",children:[e.jsxs("summary",{className:"flex cursor-pointer list-none items-center justify-between py-2 font-medium text-gray-900",children:[s.q,e.jsx("span",{className:"ml-4 inline-block rounded-full border border-gray-300 px-2 text-xs text-gray-500 group-open:rotate-45 transition","aria-hidden":"true",children:"+"})]}),e.jsx("div",{className:"mt-2 pl-1",children:s.a})]},t))})]}),e.jsxs("div",{className:"p-4 md:p-6",children:[e.jsx("h2",{className:"text-xl font-bold mb-2",children:"Editing & Managing Inventory"}),e.jsx("div",{className:"divide-y divide-gray-200",children:r.slice(1,2).map((s,t)=>e.jsxs("details",{className:"group py-3",children:[e.jsxs("summary",{className:"flex cursor-pointer list-none items-center justify-between py-2 font-medium text-gray-900",children:[s.q,e.jsx("span",{className:"ml-4 inline-block rounded-full border border-gray-300 px-2 text-xs text-gray-500 group-open:rotate-45 transition","aria-hidden":"true",children:"+"})]}),e.jsx("div",{className:"mt-2 pl-1",children:s.a})]},t))})]}),e.jsxs("div",{id:"account-billing",className:"p-4 md:p-6",children:[e.jsx("h2",{className:"text-xl font-bold mb-2",children:"Account & Billing"}),e.jsx("div",{className:"divide-y divide-gray-200",children:r.slice(2,4).map((s,t)=>e.jsxs("details",{className:"group py-3",children:[e.jsxs("summary",{className:"flex cursor-pointer list-none items-center justify-between py-2 font-medium text-gray-900",children:[s.q,e.jsx("span",{className:"ml-4 inline-block rounded-full border border-gray-300 px-2 text-xs text-gray-500 group-open:rotate-45 transition","aria-hidden":"true",children:"+"})]}),e.jsx("div",{className:"mt-2 pl-1",children:s.a})]},t))})]}),e.jsxs("div",{id:"users-security",className:"p-4 md:p-6",children:[e.jsx("h2",{className:"text-xl font-bold mb-2",children:"Users & Security"}),e.jsx("div",{className:"divide-y divide-gray-200",children:r.slice(4).map((s,t)=>e.jsxs("details",{className:"group py-3",children:[e.jsxs("summary",{className:"flex cursor-pointer list-none items-center justify-between py-2 font-medium text-gray-900",children:[s.q,e.jsx("span",{className:"ml-4 inline-block rounded-full border border-gray-300 px-2 text-xs text-gray-500 group-open:rotate-45 transition","aria-hidden":"true",children:"+"})]}),e.jsx("div",{className:"mt-2 pl-1",children:s.a})]},t))})]})]}),e.jsxs("div",{className:"mt-10 flex flex-col md:flex-row items-start gap-4",children:[e.jsxs("a",{href:route("website.supportCenter.request-inventory-feed"),className:"flex-1 rounded-xl border border-gray-200 p-5 hover:shadow-md transition bg-white",children:[e.jsx("h3",{className:"font-semibold",children:"Requesting & importing your inventory feed"}),e.jsx("p",{className:"text-sm text-gray-600",children:"How to get a feed from your DMS, website, or CRM provider, and what SFTP is."})]}),e.jsxs("a",{href:"/guides/auto-facebook-marketplace",className:"flex-1 rounded-xl border border-gray-200 p-5 hover:shadow-md transition bg-white",children:[e.jsx("h3",{className:"font-semibold",children:"Guide: Selling on Facebook Marketplace"}),e.jsx("p",{className:"text-sm text-gray-600",children:"Step‑by‑step playbook for Auto, RV, Marine, and Powersports."})]}),e.jsxs("a",{href:"/contact",className:"flex-1 rounded-xl border border-gray-200 p-5 hover:shadow-md transition bg-white",children:[e.jsx("h3",{className:"font-semibold",children:"Still need help?"}),e.jsx("p",{className:"text-sm text-gray-600",children:"Use our contact form to reach out to us."})]})]})]})]})}export{d as default};