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98<div id="header" class="section header dark section--mazhfobzd6c" style="--wr-max:100vw;color:rgb(3, 16, 70)"><div class="wr color-1" style="margin-top:11px;margin-bottom:11px"><div id="headerNav"><a id="headerLogo" href="/" class="header__logoImg"><img src="/lib_erykKGvmqbnDuomv/35joflbvu18fncdb.svg?w=208" width="104" alt="Your Logo"></a><div class="spacer"></div><div class="headerNav__links"><a href="/#howitworks">How it Works</a><a href="/#pricing">Pricing</a><a href="/faq">Help</a></div><div class="header__navCtas"><a id="btn_g4prmxy6zu8" class="btn primary" href="https://secure.recoup.com/feed">Get Refunds</a></div></div><div id="headerMenuButton" class="burger">Menu</div></div><div class="headerMenu"><div id="headerDrawerBackdrop" class="headerMenu__backdrop"></div><div class="headerMenu__wrapper" style="background-color:#ffffff"><ul class="headerMenu__links"><li><a href="/#howitworks" class="drawerLink">How it Works</a></li><li><a href="/#pricing" class="drawerLink">Pricing</a></li><li><a href="/faq" class="drawerLink">Help</a></li><li><div class="drawerButtonChildren"><a href="https://secure.recoup.com/feed"><div class="headerButtonChild__meta">Get Refunds</div></a></div></li></ul></div></div></div><div id="titles" class="section section--titles section--center dark section--r55q0lje71r" style="background-color:#fff;padding-bottom:12px;padding-top:60px;--pdx-min-height:0px;--wr-max:1030px"><div id="headerSpacer" style="height:50px"></div>
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98<div class="wr"><h1 class="color-1 weight-title-h font-title section__title center">These answers may help you...</h1><p class="weight-text section__subtitle center" style="margin-bottom:0">Or, scroll down to contact us.</p></div></div><div id="faq" class="section section--faq section--center dark" style="background-color:#fff;padding-bottom:60px;padding-top:60px;--pdx-min-height:0px;--wr-max:1030px"><div class="wr titleAlign--"><div class="titleWrapper"><h2 class="color-1 weight-title-h font-title section__title center" style="margin-bottom:50px">Recoup Fees Back</h2></div><div class="faq expandable"><div class="faqItem closed"><h3 class="color weight-text-h faqItem__question link">Are banks required to provide refunds?</h3><div class="faqItem__answer"><p>No. But they often do provide &quot;good will&quot; compensation. In our experience that ranges from 30-100% of fees incurred over the last 12 months based on any number of factors. Including, but not limited to, your fee history, your average balance, the bank&#x27;s policies, etc. Banks care about their customers and this is how they show it.</p></div></div><div class="faqItem closed"><h3 class="color weight-text-h faqItem__question link">How long does it take to get a refund?</h3><div class="faqItem__answer"><p>Many banks take 30 days for a claim to be reviewed and resolved. However, some banks could take longer. There&#x27;s no need to follow up with us - we promise we&#x27;re on top of it and will let you know the result as soon as we know.</p></div></div><div class="faqItem closed"><h3 class="color weight-text-h faqItem__question link">Why don&#x27;t banks and credit cards refund fees?</h3><div class="faqItem__answer"><p>Typically speaking, refunds are given to customers who banks believe will be profitable in the future. There is generally no relationship between your past fee amount and the potential of your refund. If your bank didn&#x27;t refund you, there could be thousands of reasons. For instance, perhaps you were already refunded fees recently. Or, perhaps, your account is always negative and costs more to maintain than makes sense for the bank.</p></div></div><div class="faqItem closed"><h3 class="color weight-text-h faqItem__question link">Where does my refund go?</h3><div class="faqItem__answer"><p>Banks and credit cards always refund fees directly to the account where they were originally charged. No, you cannot &quot;re-route&quot; your refund to another bank, credit card, or account.</p></div></div><div class="faqItem closed"><h3 class="color weight-text-h faqItem__question link">Does Recoup get my refunds?</h3><div class="faqItem__answer"><p>No. Recoup never handles your money. If your bank or credit card refunds you, the monies go directly from your bank or credit card back into your account with that financial institution.</p></div></div><div class="faqItem closed"><h3 class="color weight-text-h faqItem__question link">Can I file claims and get fees refunded on a closed account?</h3><div class="faqItem__answer"><p>No. Banks and credit cards have no reason to refund fees to an already closed account.</p></div></div><div class="faqItem closed"><h3 class="color weight-text-h faqItem__question link">Will filing a fee refund claim affect my credit?</h3><div class="faqItem__answer"><p>No. Simply asking for a refund of fees is not reported to credit reporting agencies.</p></div></div><div class="faqItem closed"><h3 class="color weight-text-h faqItem__question link">Will filing a fee refund claim affect my bank or credit card relationship?</h3><div class="faqItem__answer"><p>No. Simply asking for a refund of fees is not going to harm your bank or credit card relationship. However, if your account is persistently delinquent, or if there is potential fraud, asking for a refund may &quot;remind&quot; your bank or credit card of your unprofitable or troublesome relationship. Generally speaking, banks and credit cards don&#x27;t close or charge-off accounts unless they&#x27;re delinquent for 90 days.</p></div></div><div class="faqItem closed"><h3 class="color weight-text-h faqItem__question link">My bank or credit card isn&#x27;t listed on Plaid. Now what?</h3><div class="faqItem__answer"><p>Unfortunately, we can only help if your financial institution is one of the 16,000+ listed on Plaid.</p></div></div><div class="faqItem closed"><h3 class="color weight-text-h faqItem__question link">How do I add a bank or credit card?</h3><div class="faqItem__answer"><p>Simply press the &quot;+&quot; button in the upper left hand corner of your Recoup feed.</p></div></div><div class="faqItem closed"><h3 class="color weight-text-h faqItem__question link">Does Recoup get fees back from prepaid cards?</h3><div class="faqItem__answer"><p>Yes. As long as they&#x27;re listed in Plaid.</p></div></div></div></div></div><div id="faq" class="section section--faq section--center dark" style="background-color:#fff;padding-bottom:60px;padding-top:60px;--pdx-min-height:0px;--wr-max:1030px"><div class="wr titleAlign--"><div class="titleWrapper"><h2 class="color-1 weight-title-h font-title section__title center" style="margin-bottom:50px">Recoup Rebates Back</h2></div><div class="faq expandable"><div class="faqItem closed"><h3 class="color weight-text-h faqItem__question link">Why do I have to connect my email account?</h3><div class="faqItem__answer"><p>By connecting your email account, Recoup can find digital receipts and opportunities for rebates, refunds, and rewards.</p></div></div><div class="faqItem closed"><h3 class="color weight-text-h faqItem__question link">Does Recoup contact merchants on my behalf?</h3><div class="faqItem__answer"><p>Yes, once you connect your email account, Recoup&#x27;
98s software emails your merchants as if you. When enrolling in Recoup Rebates Back, you give Recoup authorization to do so.</p></div></div><div class="faqItem closed"><h3 class="color weight-text-h faqItem__question link">Can I choose which merchants Recoup contacts?</h3><div class="faqItem__answer"><p>Yes, at any time, you can pick and choose which merchants Recoup has permission to contact on your behalf.</p></div></div><div class="faqItem closed"><h3 class="color weight-text-h faqItem__question link">How do I disconnect my email account?</h3><div class="faqItem__answer"><p>If you want to disconnect your email account, simply go into Settings and select Connected Accounts. Then, select your email account that you&#x27;ve connected. You can then disconnect your email account.</p></div></div><div class="faqItem closed"><h3 class="color weight-text-h faqItem__question link">How do I delete my email data from Recoup?</h3><div class="faqItem__answer"><p>If you want to delete your email account data, simply go into Settings and select Connected Accounts. Then, select your email account that you&#x27;ve connected. You can then disconnect your email account. Once disconnected, all of your email data will be instantly deleted from Recoup&#x27;
98s secure servers.</p></div></div><div class="faqItem closed"><h3 class="color weight-text-h faqItem__question link">Does Recoup sell my data?</h3><div class="faqItem__answer"><p>Absolutely not. No personally identifiable information (PII) is ever sold, shared, or viewed by third parties without your explicit permission on a case-by-case basis.</p></div></div><div class="faqItem closed"><h3 class="color weight-text-h faqItem__question link">Does Recoup use my email?</h3><div class="faqItem__answer"><p>Yes. Recoup&#x27;s software contacts the merchants you select, on your behalf, using your connected email. Based on thousands of experiments and A.I., our software sends the most effective messaging that improves your chances of a merchant reward.</p></div></div></div></div></div><div id="faq" class="section section--faq section--center dark" style="background-color:#fff;padding-bottom:120px;padding-top:60px;--pdx-min-height:0px;--wr-max:1030px"><div class="wr titleAlign--"><div class="titleWrapper"><h2 class="color-1 weight-title-h font-title section__title center" style="margin-bottom:50px">Recoup</h2></div><div class="faq expandable"><div class="faqItem closed"><h3 class="color weight-text-h faqItem__question link">What is Recoup?</h3><div class="faqItem__answer"><p>Recoup is a finance app for busy entrepeneurs. After you connect your bank, credit card, and receipts, Recoup automatically detects cash-back, bank fees, and rebate opportunities and files claims on your behalf.</p></div></div><div class="faqItem closed"><h3 class="color weight-text-h faqItem__question link">What is the refund policy?</h3><div class="faqItem__answer"><p>Once a claim has been filed, your membership cannot be refunded. If your bank or credit card decides to refund fees, you keep 100%! No commissions. No memberships. No &quot;tips.&quot;</p></div></div><div class="faqItem closed"><h3 class="color weight-text-h faqItem__question link">Do we guarantee results?</h3><div class="faqItem__answer"><p>Refunds and rebates are not guaranteed, vary on a case-by-case basis, and are the final decision of your financial institution and merchant. Recoup makes no representation that we will file a refund claim for any or all fees. We make no representation that we will file claims during any regular interval. The type and frequency of claims filing is at our sole discretion based on our experience and expertise with any number of variables including, but not limited to, your bank, your fee history, and past successful refund history.</p></div></div><div class="faqItem closed"><h3 class="color weight-text-h faqItem__question link">Is Recoup secure?</h3><div class="faqItem__answer"><p>Recoup uses bank-level security to protect your sensitive information and prevent unauthorized use. Recoup&#x27;
98s platform regularly undergoes penetration and security testing by reputable firms endorsed by Google.</p></div></div><div class="faqItem closed"><h3 class="color weight-text-h faqItem__question link">How do I cancel my account?</h3><div class="faqItem__answer"><p>To cancel your account, simple go to &quot;Help&quot; below and select &quot;Cancel.&quot; For security reasons, you&#x27;ll have to confirm some details about your account. Once submitted, most cancellations are processed within 1 business day unless you have an active fee refund claim. In that case, your account will be cancelled once your 30-day fee refund claim period ends.</p></div></div><div class="faqItem closed"><h3 class="color weight-text-h faqItem__question link">Does Recoup sell my data?</h3><div class="faqItem__answer"><p>Absolutely not. No personally identifiable information (PII) is ever sold, shared, or viewed by third parties without your explicit permission on a case-by-case basis.</p></div></div></div></div></div><div id="contact-us" class="section section--cta section--center dark" style="background-color:rgb(243, 246, 254);padding-bottom:120px;padding-top:120px;--pdx-min-height:0px;--wr-max:1030px"><div class="wr"><div class="cta__titles"><h2 class="color-1 weight-title-h font-title section__title center">Need more help?</h2><p class="weight-text section__subtitle center" style="margin-bottom:50px">Contact us now. We typically respond within 2 business days.</p></div><div class="ctas"><a id="btn_c0rsfdgs6xk" class="btn btn--large" href="contact-us">Contact Us</a></div></div></div><div id="hero" class="section section--hero section--noPadding section--center section--8gwyn4dmbjy" style="background-color:rgb(3, 16, 70);--pdx-min-height:0px;--wr-max:1030px;color:rgb(255, 255, 255)"><div class="ft ft--center ft--noPdx" style="--pdx-pt:100;--pdx-pb:100"><div class="ft__half"><div class="ft__wrapper" style="max-width:485px"><div class="ft__content"><h2 class="hero__title color-1 weight-title-h font-title">Don&#x27;t Leave Money On The Table</h2><p class="hero__subtitle weight-text">Start recovering lost revenue now. Join hundreds of entrepreneurs who are automating their expense recovery with Recoup.</p><div class="ctas"></div><div class="appStores"><a href="https://apps.apple.com/us/app/recoup-reviews/id1569903003"><img src="https://landen.imgix.net/shared/apple-en.png" alt="Apple App Store"></a><a href="https://play.google.com/store/apps/details?id=com.recoup.recoup&amp;hl=en_US&amp;gl=US"><img src="https://landen.imgix.net/shared/google-play-en.png?trim=auto" alt="Apple App Store"></a></div><div class="hero__ctaInfo"><p> <span style="color:#FFDF01">★★★★★</span><br><b>4.8</b> out of 5 (3,000+ App Store &amp; Google Play reviews)<br><br><br></p></div></div></div></div></div></div><div id="content" class="section section--titles section--left dark section--8dpz55gcz2s" style="background-color:#fff;padding-bottom:6px;padding-top:60px;--pdx-min-height:0px;--wr-max:100vw;font-size:12px;color:rgb(142, 142, 147)"><div class="wr titleAlign--"><div class="titleWrapper"></div><div class="color textBody mkd textBody--left textBody--dark"><p>Recoup&#x27;s use and transfer to any other app of information received from Google APIs will adhere to <a href="https://developers.google.com/terms/api-services-user-data-policy#additional_requirements_for_specific_api_scopes">Google API Services User Data Policy</a>, including the Limited Use requirements.</p>
99<p>*Total recouped includes all monies, discounts, store credit, rebates, and other perks reclaimed for our users from Recoup Cash Back, Recoup Fees Back, and Recoup Rebates Back services. Bank Fee and Merchant refunds are not guaranteed, vary on a case-by-case basis, and are the final decision of your financial institution or merchant. Recoup makes no representation that we will present the opportunity to file a refund claim for any or all fees. We make no representation that we will present the opportunity to file claims during any regular interval. The type and frequency of claims filing is at our sole discretion based on our experience and expertise with any number of variables including, but not limited to, your bank, your fee history, and past successful refund history.</p>
100<p><b>Advertiser Disclaimer</b><br>The privacy policies of the owners of third-party websites and apps may differ from our privacy policies. Please review the privacy policies and security indicators displayed on the external website before providing any personal information. Riddlic, Inc. dba Recoup neither end
100orses nor guarantees any of the information, recommendations, optional programs, products, or services advertised, offered by, or made available through the external website (“Products and Services”) and disclaim any liability for any failure of the Products and Services. It is your responsibility to manage and be informed about the information you share and Privacy Policies of non-Riddlic, Inc dba Recoup Products and Services.</p>
101<p><b>¹Cash Back Disclaimer</b><br>5,000 points and 1 badge are required for each $5.00 cash out unless otherwise stated on specific promotions. Badges are earned by joining Recoup&#x27;s partners that include badge rewards or by earning a certain number of likes on your Recoup Review Videos (typically 50-250 unique likes) from unique users.</p>
102<p>Throughout our app, Recoup may state the approximate number of points that can be earned for taking a certain action. We may also show you the approximate dollar value of those points when combined with badges for cash out. For instance, you may see a colored pill that says “+100” next to a transaction. This is an approximate number of points you may earn if you take all required steps to earn those points. Points awards are randomized. For instance, you may be asked to rate, create a video review, create a written review, scan a receipts, get a certain 
102number of likes on a video review, share with friends, and other such actions to earn the stated points. Each points opportunity may have several steps to earn the approximated points. All points are pending until such time that they are reviewed by Recoup. All points are accumulated and in a pending state until such time that users also earn badges in order to convert points into a cash payout. Cash payouts have minimum points and badges required to cash out, may have transaction fees for cashing out, and may include setup fees for verifying your identity when you first enroll an eligible bank, PayPal, Zelle, Venmo, or other such payment account in order to receive cash payouts.</p>
103<p>Security is essential to everything we do at Recoup. Separate access controls are enforced at each layer of infrastructure. Multi-factor authentication is required for access to our infrastructure. All applications and user access logs are stored centrally and monitored. Recoup’s infrastructure regularly undergoes both internal and external network penetration tests, and third-party code reviews. Our technology partners have also completed SOC 2 reports. Recoup’s platform allows client requests using strong TLS protocols and ciphers. Communication between infrastructure and financial institutions is transmitted over encrypted tunnels. All client communication with banks utilize cryptographically hashed headers and timestamps to verify authenticity.</p>
104<p>Third party information provided for product features, communications, and communications emanating from social media communities, email, data and other information available through Riddlic, Inc dba Recoup are meant for informational purposes only and are not intended as an offer or solicitation for the purchase or sale of any financial instrument or cryptocurrency or as an official confirmation of any transaction.</p>
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