1import{u as r,j as e,C as l,af as i}from"./index-d_wRIAYy.js";function c(){const t=r().partnerDetail.title,{address:n,email:s,phone:a}=i;return e.jsxs("main",{className:"main-margin-top bg-lightGrey font-sans",children:[e.jsx(l,{type:"return"}),e.jsxs("div",{className:"container mx-auto py-12 px-4 sm:px-6 lg:px-8",children:[e.jsx("h1",{className:"text-2xl font-bold text-center mb-4 font-heading",children:"Refunds and Cancellations Policy"}),e.jsx("p",{className:"text-center text-gray-500 mb-5 leading-relaxed",children:"Effective Date: 18/10/2024"}),e.jsxs("p",{className:"mb-5 leading-relaxed text-regular",children:["At ",t,", we are committed to ensuring your complete satisfaction with every purchase. Should you need to request a refund or cancel an order, please carefully review the following policy to understand the requirements and procedures."]}),e.jsxs("div",{className:"space-y-8",children:[e.jsxs("section",{children:[e.jsx("h2",{className:"text-heading text-xl font-bold mt-8 mb-4 font-heading",children:"1. Refund Policy"}),e.jsxs("p",{className:"mb-5 leading-relaxed text-regular",children:["We offer a full refund for products returned within"," ",e.jsx("strong",{className:"font-medium",children:"30 days"})," from the date you receive your order, subject to the following conditions:"]}),e.jsxs("ul",{className:"list-disc list-inside mb-5 leading-relaxed text-regular",children:[e.jsxs("li",{className:"mb-1.5",children:["The item(s) must be"," ",e.jsx("strong",{className:"font-medium",children:"unused"}),", in"," ",e.jsx("strong",{className:"font-medium",children:"original"}),","," ",e.jsx("strong",{className:"font-medium",children:"unopened packaging"}),", and in ",e.jsx("strong",{className:"font-medium",children:"resalable condition"}),"."]}),e.jsxs("li",{className:"mb-1.5",children:["The item(s) must be accompanied by the"," ",e.jsx("strong",{className:"font-medium",children:"original receipt"})," or"," ",e.jsx("strong",{className:"font-medium",children:"proof of purchase"}),"."]})]}),e.jsx("p",{className:"mb-5 leading-relaxed text-regular",children:"Refund requests that do not meet these conditions will not be accepted. Any discrepancies in the returned product will result in the denial of the refund."})]}),e.jsxs("section",{children:[e.jsx("h2",{className:"text-heading text-xl font-bold mt-8 mb-4 font-heading",children:"2. How to Request a Refund"}),e.jsxs("p",{className:"mb-5 leading-relaxed text-regular",children:["To initiate a refund request, please contact our customer support team at"," ",e.jsx("a",{href:`mailto:${s}`,className:"text-theme-color hover:underline",children:s}),". Your request must include:"]}),e.jsxs("ul",{className:"list-disc list-inside mb-5 leading-relaxed text-regular",children:[e.jsx("li",{className:"mb-1.5",children:"Order number."}),e.jsx("li",{className:"mb-1.5",children:"Reason for the return."}),e.jsx("li",{className:"mb-1.5",children:"Supporting documentation (e.g., photos of the product, if applicable)."})]}),e.jsxs("p",{className:"mb-5 leading-relaxed text-regular",children:["Refunds will be credited to the original payment method used at checkout. Please allow up to"," ",e.jsx("strong",{className:"font-medium",children:"14 business days"})," for the refund to be credited to your account."]})]}),e.jsxs("section",{children:[e.jsx("h2",{className:"text-heading text-xl font-bold mt-8 mb-4 font-heading",children:"3. Cancellation Policy"}),e.jsxs("p",{className:"mb-5 leading-relaxed text-regular",children:["If you wish to cancel your order, please contact us"," ",e.jsx("strong",{className:"font-medium",children:"within 24 hours"})," of placing your order. Cancellations made within this period will receive a full refund."]}),e.jsxs("p",{className:"mb-5 leading-relaxed text-regular",children:["After the ",e.jsx("strong",{className:"font-medium",children:"24-hour period"}),", cancellations may not be possible if your order has already been processed, packed, or shipped. In such cases, you may need to follow the refund process outlined above once the product is received."]}),e.jsxs("p",{className:"mb-5 leading-relaxed text-regular",children:[e.jsx("strong",{className:"font-medium",children:"Note:"})," If your order has already been dispatched, you will need to return the product in accordance with the"," ",e.jsx("strong",{className:"font-medium",children:"Refund Policy"}),"."]})]}),e.jsxs("section",{children:[e.jsx("h2",{className:"text-heading text-xl font-bold mt-8 mb-4 font-heading",children:"4. Non-Refundable Items"}),e.jsx("p",{className:"mb-5 leading-relaxed text-regular",children:"The following items are non-refundable under any circumstances:"}),e.jsxs("ul",{className:"list-disc list-inside mb-5 leading-relaxed text-regular",children:[e.jsx("li",{className:"mb-1.5",children:"Personalized or custom items that were made to order."}),e.jsx("li",{className:"mb-1.5",children:"Intimate or sanitary products, including but not limited to personal care items, due to hygiene and safety concerns."}),e.jsx("li",{className:"mb-1.5",children:"Gift cards, downloadable content, or other items designated as non-returnable at the time of purchase."})]}),e.jsx("p",{className:"mb-5 leading-relaxed text-regular",children:"Please ensure you review the product details before finalizing your purchase to avoid dissatisfaction."})]}),e.jsxs("section",{children:[e.jsx("h2",{className:"text-heading text-xl font-bold mt-8 mb-4 font-heading",children:"5. Shipping Costs"}),e.jsxs("p",{className:"mb-5 leading-relaxed text-regular",children:["Shipping charges are"," ",e.jsx("strong",{className:"font-medium",children:"non-refundable"}),". In the event of a return or cancellation, any"," ",e.jsx("strong",{className:"font-medium",children:"return shipping fees"})," will be ",e.jsx("strong",{className:"font-medium",children:"deducted"})," from your refund amount. You are responsible for the return shipping costs, unless the product is faulty or the wrong item was shipped to you."]})]}),e.jsxs("section",{children:[e.jsx("h2",{className:"text-heading text-xl font-bold mt-8 mb-4 font-heading",children:"6. Contact Information"}),e.jsx("p",{className:"mb-5 leading-relaxed text-regular",children:"For any questions or concerns related to our Refunds and Cancellations Policy, please contact our customer support team. We are here to assist you."}),e.jsxs("ul",{className:"list-none mb-5 leading-relaxed text-regular",children:[e.jsxs("li",{className:"mb-1.5",children:[e.jsx("strong",{className:"font-medium",children:"Email: "}),e.jsx("a",{href:`mailto:${s}`,className:"text-theme-color hover:underline",children:s})]}),e.jsxs("li",{className:"mb-1.5",children:[e.jsx("strong",{className:"font-medium",children:"Phone: "}
1),a.join(", ")]}),e.jsxs("li",{className:"mb-1.5",children:[e.jsx("strong",{className:"font-medium",children:"Address: "}),n]})]})]})]})]})]})}export{c as default};
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