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1<main class="privacy-page shipping-page"><header class="privacy-header"><a class="privacy-brand" aria-label="SlashVibe home" href="/"><img alt="SlashVibe" width="154" height="25" decoding="async" data-nimg="1" style="color:transparent" src="/assets/brand/slashvibe-logo.svg?dpl=dpl_AGTNys2sm6CravvspfZCPBdkjTBW"/></a><a class="privacy-back-link" href="/"><svg xmlns="http://www.w3.org/2000/svg" width="18" height="18" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2.2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-arrow-left" aria-hidden="true"><path d="m12 19-7-7 7-7"></path><path d="M19 12H5"></path></svg><span>Back to home</span></a></header><article class="privacy-shell" aria-labelledby="shipping-title"><section class="privacy-hero"><h1 id="shipping-title">Shipping and refund policy</h1><p class="privacy-date">Effective date: August 27, 2026</p><p class="privacy-intro">This Shipping and Refund Policy (the “Policy”) applies to paid deposits and preorders (each, an “Order”) placed directly with Natural Mapping, Inc., doing business as SlashVibe (“SlashVibe,” “we,” “us,” or “our”), through slashvibe.ai (the “Website”). This Policy supplements our<!-- --> <a href="/terms">Terms of Use</a>. If there is a conflict between this Policy and the Terms of Use regarding shipping, cancellation, or refunds for an Order, this Policy controls for that issue.</p></section><div class="privacy-sections"><section class="privacy-section"><h2><span class="privacy-section-number">1<!-- -->.</span><span>Scope</span></h2><div class="privacy-section-body"><p>This Policy applies only to Orders placed directly through the Website. It does not apply to pledges, late pledges, or other support provided through Kickstarter. A Kickstarter transaction is governed by the terms presented on the applicable campaign page, Kickstarter&#x27;s Terms of Use and policies, and any creator terms presented through that campaign.</p></div></section><section class="privacy-section"><h2><span class="privacy-section-number">2<!-- -->.</span><span>Estimated Shipping</span></h2><div class="privacy-section-body"><p>SlashVibe is currently moving toward production. We expect the first units to begin shipping from Dongguan, China by the end of December 2026.</p><p>Once an Order is dispatched, delivery to the United States is generally expected to take approximately two weeks. Delivery times to other destinations vary by country, customs clearance, and carrier.</p><p>All shipping and delivery dates are estimates, not guarantees. Hardware production, component availability, quality control, customs clearance, weather, carrier conditions, and other events may affect timing. The shipping estimate shown at the time of your Order or in your order confirmation is the estimate applicable to that Order.</p><p>If we learn that we cannot ship within the applicable estimated shipping period, we will provide notice and, where required by law, offer you the choice to consent to a revised shipping date or cancel the unshipped Order for a full refund. If we cannot obtain any consent required by law, we will cancel the affected unshipped Order and provide a full refund.</p><p>When your Order ships, we will send a confirmation email with tracking information where available. Any shipping charge will be shown before payment. Import duties, taxes, brokerage fees, or similar charges may apply depending on the destination and are not included unless we expressly state otherwise at checkout.</p></div></section><section class="privacy-section"><h2><span class="privacy-section-number">3<!-- -->.</span><span>Cancellations and Refunds Before Dispatch</span></h2><div class="privacy-section-body"><p>Any deposit or preorder payment made directly to SlashVibe is fully refundable until the applicable Order is dispatched. You may cancel for any reason before dispatch.</p><p>To request cancellation, email<!-- --> <a href="mailto:[email protected]">[email protected]</a>. Please include the email address used for the Order and, if available, the order or payment reference number. A cancellation request is effective when we receive it, provided the Order has not already been dispatched.</p><p>If the applicable estimated shipping period changes, you may still cancel and receive a full refund at any time before dispatch.</p></div></section><section class="privacy-section"><h2><span class="privacy-section-number">4<!-- -->.</span><span>After Dispatch and Delivery Problems</span></h2><div class="privacy-section-body"><p>
1Once an Order has been dispatched, we may not be able to cancel it while it is in transit.</p><p>If a package is lost, arrives damaged, or contains the wrong item, contact us as soon as reasonably possible at<!-- --> <a href="mailto:[email protected]">[email protected]</a>. We may request the order number, photographs, packaging information, or other details reasonably necessary to investigate the issue with the carrier. Where appropriate, we will arrange a replacement or refund at no additional charge.</p><p>Any post-delivery return, exchange, or limited-warranty terms will be presented before any remaining balance is collected or before you complete a purchase, as applicable. Those additional terms will apply together with this Policy.</p></div></section><section class="privacy-section"><h2><span class="privacy-section-number">5<!-- -->.</span><span>Refund Processing</span></h2><div class="privacy-section-body"><p>Refunds will generally be issued to the original payment method. We will initiate an approved refund promptly and within any period required by applicable law. A payment provider, card issuer, PayPal, or bank may require additional time to post the refund to your account. If the original payment method is no longer available, contact us so that we can determine an appropriate lawful alternative.</p></div></section><section class="privacy-section"><h2><span class="privacy-section-number">6<!-- -->.</span><span>Consumer Rights</span></h2><div class="privacy-section-body"><p>Nothing in this Policy excludes or limits any refund, cancellation, delivery, warranty, or other consumer right that cannot lawfully be excluded or limited in your country, state, or region.</p></div></section><section class="privacy-section"><h2><span class="privacy-section-number">7<!-- -->.</span><span>Changes to This Policy</span></h2><div class="privacy-section-body"><p>We may update this Policy to reflect changes to our production process, fulfillment arrangements, business, or applicable law. We will post the updated Policy and revise the effective date. We will not apply a material change retroactively to reduce your rights with respect to an existing Order unless you agree to the change or applicable law permits or requires it.</p></div></section><section class="privacy-section"><h2><span class="privacy-section-number">8<!-- -->.</span><span>Contact Us</span></h2><div class="privacy-section-body"><address class="privacy-address"><strong>Natural Mapping, Inc.</strong><span>8 The Green, Ste R</span><span>Dover, Delaware 19901</span><span>United States</span><span>Email: <a href="mailto:[email protected]">[email protected]</a></span></address></div></section></div></article></main><!--$--><!--/$--><footer class="site-footer" aria-label="Footer"><div class="site-footer-inner"><div class="site-footer-grid"><div class="site-footer-brand"><div class="site-footer-brand-logo"><img alt="SlashVibe" draggable="false" loading="lazy" width="154" height="25" decoding="async" data-nimg="1" style="color:transparent" src="/assets/brand/slashvibe-logo.svg?dpl=dpl_AGTNys2sm6CravvspfZCPBdkjTBW"/></div><p>Your AI agents have a controller now.</p></div><nav class="site-footer-column" aria-labelledby="site-footer-links-title"><h2 id="site-footer-links-title">Links</h2><ul><li><a href="/privacy"><span>Privacy policy</span></a></li><li><a href="/cookie-policy"><span>Cookie policy</span></a></li><li><a href="/terms"><span>Terms of service</span></a></li><li><a href="/shipping"><span>Shipping and refund policy</span></a></li><li><button type="button" class="site-footer-cookie-settings"><span>Cookie settings</span></button></li></ul></nav><div class="site-footer-column site-footer-contact"><h2>Contact us</h2><a href="mailto:[email protected]">[email protected]</a></div></div><div class="site-footer-bottom"><span>Copyright</span><p>© 2026 SlashVibe. All rights reserved.</p></div></div></footer><!--$!--><template data-dgst="BAILOUT_TO_CLIENT_SIDE_RENDERING"></template><!--/$-->
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A Kickstarter transaction is governed by the terms presented on the applicable campaign page, Kickstarter's Terms of Use and policies, and any creator terms presented through that campaign.\"}]}]]}],[\"$\",\"section\",\"Estimated Shipping\",{\"className\":\"privacy-section\",\"children\":[[\"$\",\"h2\",null,{\"children\":[[\"$\",\"span\",null,{\"className\":\"privacy-section-number\",\"children\":[2,\".\"]}],[\"$\",\"span\",null,{\"children\":\"Estimated Shipping\"}]]}],[\"$\",\"div\",null,{\"className\":\"privacy-section-body\",\"children\":[[\"$\",\"p\",null,{\"children\":\"SlashVibe is currently moving toward production. We expect the first units to begin shipping from Dongguan, China by the end of December 2026.\"}],[\"$\",\"p\",null,{\"children\":\"Once an Order is dispatched, delivery to the United States is generally expected to take approximately two weeks. Delivery times to other destinations vary by country, customs clearance, and carrier.\"}],[\"$\",\"p\",null,{\"children\":\"All shipping and delivery dates are estimates, not guarantees. Hardware production, component availability, quality control, customs clearance, weather, carrier conditions, and other events may affect timing. The shipping estimate shown at the time of your Order or in your order confirmation is the estimate applicable to that Order.\"}],[\"$\",\"p\",null,{\"children\":\"If we learn that we cannot ship within the applicable estimated shipping period, we will provide notice and, where required by law, offer you the choice to consent to a revised shipping date or cancel the unshipped Order for a full refund. If we cannot obtain any consent required by law, we will cancel the affected unshipped Order and provide a full refund.\"}],[\"$\",\"p\",null,{\"children\":\"When your Order ships, we will send a confirmation email with tracking information where available. 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