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115                            <p data-reveal class="mx-auto mt-5 max-w-2xl text-lg leading-relaxed text-muted-foreground">Compare five headsets for call center teams. Learn what to check for microphone clarity, comfort, connectivity and compatibility with your calling software.</p>
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123                <span>30 Sep 2026</span>
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125                <span>11 min read</span>
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144        
145        <div class="post-body mt-8"><h1>What Are the Best Headsets for Call Centers in Bangladesh?</h1>
146<p>Your agent knows the answer. The customer cannot hear it clearly.</p>
147<p>Background voices, an uncomfortable headset or an unreliable connection can turn a simple call into a frustrating conversation.</p>
148<p><strong>The best headsets for call centers combine a clear microphone, comfortable fit and reliable connectivity.</strong> For agents who work at a desk, a professional wired USB headset is a practical starting point. Wireless models suit staff who need to move around.</p>
149<p>Jabra Engage 50 II, Yealink UH37, Logitech H570e, Yealink WH64 and Jabra Evolve2 65 Flex are five options worth comparing.</p>
150<p>This guide explains where each fits and what to test before buying for your team.</p>
151<p><em>The shortlist is based on manufacturer information reviewed in September 2026, rather than hands-on comparative testing. Confirm local availability, warranty and the exact product variant before purchase.</em></p>
152<h2>Which headsets should you consider for your call center?</h2>
153<p>Choose according to the agent’s work, office environment and calling setup. You may not need the same headset for every role.</p>
154<table>
155<thead>
156<tr>
157<th>Headset</th>
158<th>Connection category</th>
159<th>Suggested use</th>
160<th>Main purchase check</th>
161</tr>
162</thead>
163<tbody>
164<tr>
165<td><strong>Jabra Engage 50 II</strong></td>
166<td>Wired USB</td>
167<td>Dedicated customer-facing agents</td>
168<td>Connector, controller and software requirements</td>
169</tr>
170<tr>
171<td><strong>Yealink UH37</strong></td>
172<td>Wired USB</td>
173<td>Desk-based sales and support</td>
174<td>Mono or dual version and USB connection</td>
175</tr>
176<tr>
177<td><strong>Logitech H570e</strong></td>
178<td>Wired USB</td>
179<td>Straightforward office calling</td>
180<td>Exact UC or Teams variant</td>
181</tr>
182<tr>
183<td><strong>Yealink WH64</strong></td>
184<td>DECT and Bluetooth wireless</td>
185<td>Staff who need desk mobility</td>
186<td>Base bundle and phone compatibility</td>
187</tr>
188<tr>
189<td><strong>Jabra Evolve2 65 Flex</strong></td>
190<td>Bluetooth wireless</td>
191<td>Hybrid staff and mobile supervisors</td>
192<td>Computer adapter bundle and battery needs</td>
193</tr>
194</tbody>
195</table>
196<p>These are use-case recommendations. A short pilot with your own agents should decide the final choice.</p>
197<h3>When should you choose Jabra Engage 50 II?</h3>
198<p>Consider the <a href="https://www.jabra.com/en-ie/business/office-headsets/jabra-engage/jabra-engage-50-ii">Jabra Engage 50 II</a> when customer calls are the agent’s main job.</p>
199<p>Jabra describes a three-microphone system designed to reduce background noise. Its Engage+ software can provide guidance on factors such as microphone position and background sound.</p>
200<p>The wired connection avoids charging routines, which can suit fixed workstations.</p>
201<p>Check the exact connector and controller package. Manufacturer softw
201are features and hardware call controls may depend on the configuration and calling platform.</p>
202<h3>When should you choose Yealink UH37?</h3>
203<p>The <a href="https://www.yealink.com/en/product-detail/headset-uh37">Yealink UH37</a> is a professional USB-wired headset available in mono and dual versions.</p>
204<p>It is worth shortlisting for agents who handle calls from a computer and prefer a wired setup.</p>
205<p>Compare the available USB and platform variants before ordering. A product name alone may not identify the exact model your supplier will deliver.</p>
206<p>Ask agents to test voice pickup, ear-cushion pressure and microphone placement during normal work.</p>
207<h3>When should you choose Logitech H570e?</h3>
208<p>The <a href="https://www.logitech.com/en-us/products/headsets/h570e-usb-noise-cancelling.html">Logitech H570e</a> is a wired business headset with a noise-cancelling microphone.</p>
209<p>It is worth comparing when your team needs straightforward computer calling without a wireless charging routine.</p>
210<p>Logitech offers different platform variants, so confirm the exact specification and connection with your supplier.</p>
211<p>For a larger purchase, request sample units and a written quote. Compare the local price alongside warranty service and replacement-part availability.</p>
212<h3>When should you choose Yealink WH64?</h3>
213<p>Consider the <a href="https://www.yealink.com/en/product-detail/headset-wh64">Yealink WH64</a> when staff need wireless movement around their workspace.</p>
214<p>The WH64 combines DECT and Bluetooth technology and includes a three-microphone noise-cancellation system.</p>
215<p>Check the exact package carefully. The WH64 range includes different configurations, and connections to computers or desk phones depend on the selected setup.</p>
216<p>Test wireless performance where the team will work. Walls, distance and other wireless equipment can affect the experience.</p>
217<h3>When should you choose Jabra Evolve2 65 Flex?</h3>
218<p>The <a href="https://www.jabra.com/business/office-headsets/jabra-evolve/jabra-evolve2-65-flex">Jabra Evolve2 65 Flex</a> is worth considering for hybrid staff who move between calls, meetings and locations.</p>
219<p>Its features include a foldable design, noise-cancelling microphones and hybrid active noise cancellation.</p>
220<p>That combination may suit a supervisor or salesperson who needs portability as well as calling.</p>
221<p>Confirm whether the quoted package includes the appropriate computer adapter. Test battery performance during your own calling routine rather than relying only on a maximum published figure.</p>
222<h2>What matters most when choosing a call center headset?</h2>
223<p>Prioritise what the customer hears, how the headset feels and whether it works reliably with your system.</p>
224<p>Music quality alone is not a useful test for customer calls.</p>
225<h3>Why is microphone clarity so important?</h3>
226<p>The microphone determines how clearly your voice reaches the customer.</p>
227<p>A headset may sound excellent to the agent while picking up too much office noise for the person on the other end.</p>
228<p>Test with nearby conversations, typing and normal room noise. Ask the listener whether they can understand names, numbers and addresses without repetition.</p>
229<p>Position the microphone according to the manufacturer’s instructions. Placement can affect results even on a professional model.</p>
230<h3>Is microphone noise cancellation the same as ANC?</h3>
231<p>No. They solve different problems.</p>
232<table>
233<thead>
234<tr>
235<th>Feature</th>
236<th>Main purpose</th>
237</tr>
238</thead>
239<tbody>
240<tr>
241<td><strong>Microphone noise cancellation</strong></td>
242<td>Reduce unwanted sound sent to the other caller</td>
243</tr>
244<tr>
245<td><strong>Active noise cancellation, or ANC</strong></td>
246<td>Reduce some surrounding noise heard by the wearer</td>
247</tr>
248<tr>
249<td><strong>Passive isolation</strong></td>
250<td>Reduce outside sound through the physical fit of the earcups</td>
251</tr>
252</tbody>
253</table>
254<p>For call centers, microphone performance deserves close attention because it affects the customer.</p>
255<p>ANC may help an agent concentrate, but it does not prove that the outgoing voice will be clear.</p>
256<h3>Should agents use wired or wireless headsets?</h3>
257<p>Use wired headsets when staff mainly stay at a computer and simplicity matters. Consider wireless when movement is part of the job.</p>
258<table>
259<thead>
260<tr>
261<th>Factor</th>
262<th>Wired headset</th>
263<th>Wireless headset</th>
264</tr>
265</thead>
266<tbody>
267<tr>
268<td>Charging</td>
269<td>No battery routine for typical USB models</td>
270<td>Requires charging</td>
271</tr>
272<tr>
273<td>Movement</td>
274<td>Limited by cable length</td>
275<td>More freedom within usable range</td>
276</tr>
277<tr>
278<td>Setup</td>
279<td>Usually fewer connection steps</td>
280<td>May involve pairing, an adapter or a base</td>
281</tr>
282<tr>
283<td>Daily checks</td>
284<td>Cable and connector condition</td>
285<td>Battery, connection and charging status</td>
286</tr>
287</tbody>
288</table>
289<p>
289Wireless is not automatically better. Choose it when the extra mobility solves a real need.</p>
290<h3>Is a dual-ear headset better than a single-ear model?</h3>
291<p>A dual-ear headset can help agents focus on customer audio in a busy room. A single-ear model leaves one ear open to nearby activity.</p>
292<p>Test both against the role.</p>
293<p>An agent handling back-to-back calls may prefer dual-ear audio. Someone who regularly needs to hear nearby colleagues may prefer a single-ear model.</p>
294<p>Comfort and the office environment should guide the decision.</p>
295<h3>How should you test comfort?</h3>
296<p>Let agents use sample headsets during a meaningful part of their normal working day.</p>
297<p>Check pressure around the ears, headband adjustment, heat, stability and comfort with glasses.</p>
298<p>A headset that feels fine for five minutes may become distracting during a longer shift.</p>
299<p>Collect feedback from several people. Fit varies, and the manager’s preferred model may not suit the whole team.</p>
300<h3>Which accessories and support details matter?</h3>
301<p>Check replacement ear cushions, adapters, cables where replaceable, and charging equipment.</p>
302<p>Ask who handles warranty claims in Bangladesh and how long a replacement may take.</p>
303<p>For shared equipment, follow the manufacturer’s cleaning instructions and agree on a hygiene process.</p>
304<p>A lower purchase price may offer poor value if a small damaged part takes a working headset out of service.</p>
305<h2>How should you use headsets with SmartComm’s call center?</h2>
306<p>Treat the headset as one part of the calling system. The computer, browser or softphone, network and telephony connection also affect the call.</p>
307<p><a href="https://smartcomm.ai/">SmartComm.ai</a> provides an integrated call center alongside customer profiles, leads, tasks and support tools. Your headset helps agents speak and listen while the CRM supports the customer workflow.</p>
308<h3>Are these headsets certified for SmartComm?</h3>
309<p>This guide does not claim SmartComm certification for the listed models.</p>
310<p>Test each shortlisted headset with your exact computer, operating system, browser or softphone and SmartComm calling configuration.</p>
311<p>Basic microphone and speaker operation is separate from headset-button integration.</p>
312<p>A headset may carry audio correctly while its answer, end-call or mute buttons behave differently from what an agent expects.</p>
313<h3>What should you check before an agent starts calling?</h3>
314<p>Use a short setup checklist.</p>
315<ol>
316<li>Connect the headset or its required adapter.</li>
317<li>Select the correct microphone and speaker in the operating system.</li>
318<li>Check the audio selection in the calling application.</li>
319<li>Allow microphone access where required.</li>
320<li>Make a test call and listen from both ends.</li>
321<li>Test mute, volume and any call-control buttons.</li>
322<li>Confirm the setup still works after reconnecting the device.</li>
323</ol>
324<p>Save these steps in your onboarding instructions so staff can repeat them consistently.</p>
325<p>For more on the software side, read our guide to <a href="https://smartcomm.ai/blog/advanced-call-center-software-in-bangladesh-smartcommai">advanced call center software in Bangladesh</a>.</p>
326<h3>Can a better headset fix dropped calls or delayed audio?</h3>
327<p>Not always. Audio problems can come from the headset, computer, software, network or telephony service.</p>
328<p>If several agents experience the same issue at once, investigate the shared system.</p>
329<p>If the problem follows one headset when you move it to another workstation, the device or its connection may be involved.</p>
330<p>Change one part at a time. This helps you identify the cause before replacing equipment.</p>
331<h3>How should you run a headset pilot?</h3>
332<p>Test two or three shortlisted models with agents who handle different types of calls.</p>
333<p>Use the same tasks for each model.</p>
334<table>
335<thead>
336<tr>
337<th>Test</th>
338<th>What to observe</th>
339</tr>
340</thead>
341<tbody>
342<tr>
343<td>Quiet-room call</td>
344<td>Basic speech clarity</td>
345</tr>
346<tr>
347<td>Busy-office call</td>
348<td>
348Background voice pickup</td>
349</tr>
350<tr>
351<td>Longer call session</td>
352<td>Comfort and stability</td>
353</tr>
354<tr>
355<td>Names and numbers</td>
356<td>Whether details need repeating</td>
357</tr>
358<tr>
359<td>Mute and call controls</td>
360<td>Actual application behaviour</td>
361</tr>
362<tr>
363<td>Reconnection</td>
364<td>Recovery after unplugging or restarting</td>
365</tr>
366<tr>
367<td>Wireless movement</td>
368<td>Audio stability in the intended work area</td>
369</tr>
370</tbody>
371</table>
372<p>Choose from the results your team records, rather than a feature list alone.</p>
373<h3>How should you budget for the whole team?</h3>
374<p>Count complete working setups, including any required adapters, bases and spare units.</p>
375<p>Request quotes for the exact model number. Confirm the connection, platform variant, mono or dual design, warranty and included accessories.</p>
376<p>Avoid comparing prices for different bundles as though they are the same product.</p>
377<p>For the software budget, review <a href="https://smartcomm.ai/pricing">SmartComm’s plans</a> separately from headset costs and calling usage.</p>
378<h2>What else should you know about call center headsets?</h2>
379<p>These eight questions cover common buying decisions.</p>
380<h3>What is the difference between headphones and a headset?</h3>
381<p>Headphones mainly provide listening audio. A headset includes a microphone for speaking. For call center work, microphone quality is a key part of the purchase.</p>
382<h3>Can agents use ordinary earbuds?</h3>
383<p>They may work, but test voice pickup, comfort, battery life and connection reliability. Suitability for music or occasional calls does not prove suitability for daily customer work.</p>
384<h3>Are gaming headsets suitable for call centers?</h3>
385<p>Some can handle calls well. Check microphone clarity, weight, comfort and compatibility. Gaming features alone do not establish business calling quality.</p>
386<h3>Does a Teams-certified headset work with every CRM?</h3>
387<p>Certification for Microsoft Teams does not prove full compatibility with another calling application. Test audio and hardware call controls separately.</p>
388<h3>Does USB-C sound better than USB-A?</h3>
389<p>The connector shape alone does not determine audio quality. Choose the version that fits the computer and offers the required device support.</p>
390<h3>Should every employee receive the same headset?</h3>
391<p>Not necessarily. A standard wired model may suit desk agents, while a wireless model may suit mobile staff. Keep the range manageable for support and replacement.</p>
392<h3>Should you buy headsets before choosing calling software?</h3>
393<p>Confirm the calling setup first, then test sample headsets with it. Buying a large batch before checking compatibility can create unnecessary replacement costs.</p>
394<h3>Which headset should a small call center test first?</h3>
395<p>For a desk-based team, start by comparing wired options such as Logitech H570e, Yealink UH37 and Jabra Engage 50 II. Select based on your local quote, microphone tests and agent comfort.</p>
396<h3>How do you choose the right headset for your team?</h3>
397<p>Choose the headset that makes both sides of the conversation clear and remains comfortable during real work.</p>
398<p>Start with sample units. Test them in your office, on your calling software, with the agents who will use them.</p>
399<p>Then connect that hardware choice with a clear customer service process.</p>
400<p><a href="https://smartcomm.ai/book-a-demo">Book a SmartComm demo</a> to explore how calling, customer history and follow-ups can work together for your team.</p>
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565    </div>
566
567    <style>[x-cloak]{display:none!important;}</style>
568    </body>
569</html>

Line numbers count LF bytes from the start of the resource, as the search results do. Vendor segments are library code the classifier recognised; they are stored but not indexed. Bytes are shown as Latin1 characters, one per byte.