1<!DOCTYPE html><html lang="en"><head><title>Privacy & Cookie Policy â smartiz</title><meta charSet="UTF-8"/><meta name="viewport" content="width=device-width, initial-scale=1.0"/><meta name="author" content="smartiz"/><meta name="keywords" content="agentic AI hospitality, agentic AI, hospitality AI, WhatsApp hotel management, AI hotel platform, autonomous guest management, smart hospitality"/><meta name="twitter:site" content="@smartiz"/><meta name="description" content="Learn what personal data smartiz collects, how it is used and shared, your rights, and your cookie and browser-storage choices."/><meta property="og:title" content="Privacy & Cookie Policy â smartiz"/><meta property="og:description" content="Learn what personal data smartiz collects, how it is used and shared, your rights, and your cookie and browser-storage choices."/><meta property="og:image" content="https://smartiz.ai/og-image.webp"/><meta property="og:type" content="website"/><meta property="og:url" 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stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-menu w-6 h-6"><line x1="4" x2="20" y1="12" y2="12"></line><line x1="4" x2="20" y1="6" y2="6"></line><line x1="4" x2="20" y1="18" y2="18"></line></svg></button></div></div></div></nav><main class="pt-24 pb-16 px-4 sm:px-6 lg:pt-32 lg:pb-24 lg:px-8"><div class="container mx-auto max-w-5xl"><header class="max-w-3xl mb-12"><h1 class="text-4xl md:text-5xl font-bold mb-4">Privacy & Cookie Policy</h1><p class="text-sm text-muted-foreground mb-6">Last updated: September 22, 2026</p><p class="text-lg leading-8 text-muted-foreground">This policy explains how Smart Innoviz SA (smartiz) collects, uses, shares, stores, and protects personal data when you visit smartiz.ai, create or use an account, request information, receive or sign an offer, or apply for a position.</p></header><div class="space-y-10"><section class="space-y-4"><h2 class="text-2xl font-bold">1. Who is responsible for your data</h2><p class="text-muted-foreground leading-7">Smart Innoviz SA is responsible for the personal data described
1in this policy when it determines how and why that data is used.</p><address class="not-italic text-muted-foreground leading-7"><strong class="text-foreground">Smart Innoviz SA</strong><br/>Rue de lâEglise 2A, 1270 Trélex, Switzerland<br/><a href="mailto:[email protected]" class="text-primary hover:underline">[email protected]</a></address></section><div data-orientation="horizontal" role="none" class="shrink-0 bg-border h-[1px] w-full"></div><section class="space-y-4"><h2 class="text-2xl font-bold">2. Personal data we collect</h2><p class="text-muted-foreground leading-7">We collect information you provide directly, information generated when you use our services, and limited technical information needed to operate and protect them.</p><div class="overflow-x-auto border rounded-md"><table class="w-full min-w-[720px] border-collapse text-left text-sm"><thead class="bg-muted/60"><tr><th class="border-b px-4 py-3 font-semibold text-foreground">Category</th><th class="border-b px-4 py-3 font-semibold text-foreground">Data</th><th class="border-b px-4 py-3 font-semibold text-foreground">How we use it</th></tr></thead><tbody><tr class="border-b last:border-b-0"><td class="px-4 py-3 align-top text-muted-foreground font-medium text-foreground">Account and sign-in data</td><td class="px-4 py-3 align-top text-muted-foreground ">Name, email address, account identifier, authentication records and, when supplied by the identity provider, profile image. For Google or Microsoft sign-in, we request only basic profile, email, and identity information needed to identify you and secure your account.</td><td class="px-4 py-3 align-top text-muted-foreground ">Create and authenticate accounts, manage access, prevent misuse, and support account recovery.</td></tr><tr class="border-b last:border-b-0"><td class="px-4 py-3 align-top text-muted-foreground font-medium text-foreground">Profile and administration data</td><td class="px-4 py-3 align-top text-muted-foreground ">First and last name, job title, WhatsApp phone number, profile image, role, and account approval status.</td><td class="px-4 py-3 align-top text-muted-foreground ">Complete staff profiles, administer authorized access, and support users.</td></tr><tr class="border-b last:border-b-0"><td class="px-4 py-3 align-top text-muted-foreground font-medium text-foreground">Demo, signup, and commercial data</td><td class="px-4 py-3 align-top text-muted-foreground ">Full name, email, phone, company or brand name, business type, number of units, country, street address, city, postal code, selected plan, and currency.</td><td class="px-4 py-3 align-top text-muted-foreground ">Respond to requests, prepare offers, create customer records, and provide requested services.</td></tr><tr class="border-b last:border-b-0"><td class="px-4 py-3 align-top text-muted-foreground font-medium text-foreground">Offers, signatures, and billing data</td><td class="px-4 py-3 align-top text-muted-foreground ">Signer name and email, electronic signature, acceptance record and date, chosen services, billing or invoice email, VAT number, billing address, and commercial terms.</td><td class="px-4 py-3 align-top text-muted-foreground ">Prepare and manage offers, record acceptance, provide services, invoice customers, and meet accounting or legal obligations.</td></tr><tr class="border-b last:border-b-0"><td class="px-4 py-3 align-top text-muted-foreground font-medium text-foreground">Recruitment data</td><td class="px-4 py-3 align-top text-muted-foreground ">Name, email, phone, LinkedIn URL, CV or résumé, and information extracted from it such as experience, skills, education, current position, and a summary.</td><td class="px-4 py-3 align-top text-muted-foreground ">Review applications, prevent duplicate submissions, communicate with applicants, and manage recruitment.</td></tr><tr class="border-b last:border-b-0"><td class="px-4 py-3 align-top text-muted-foreground font-medium text-foreground">Technical, communications, and security data</td><td class="px-4 py-3 align-top text-muted-foreground ">IP address, browser or device information, access and security logs, CAPTCHA verification result, and transactional email delivery, opening, and link-interaction events.</td><td class="px-4 py-3 align-top text-muted-foreground ">Operate and secure the site, detect abuse, troubleshoot problems, and confirm delivery of important communications.</td></tr><tr class="border-b last:border-b-0"><td class="px-4 py-3 align-top text-muted-foreground font-medium text-foreground">Browser preferences</td><td class="px-4 py-3 align-top text-muted-foreground ">Consent choices, language, currency, and temporary pricing or signup details stored in your browser.</td><td class="px-4 py-3 align-top text-muted-foreground ">Remember choices, maintain a requested flow, and apply your privacy preferences.</td></tr></tbody></table></div></section><div data-orientation="horizontal" role="none" class="shrink-0 bg-border h-[1px] w-full"></div><section class="space-y-4"><h2 class="text-2xl font-bold">3. Google user data</h2><p class="text-muted-foreground leading-7">When you choose to sign in with Google, smartiz accesses only the basic profile information you authorize: your name, email address, profile image when available, and a Google account identifier. We use this information solely to identify you, create or link y
1our smartiz account, authenticate access, and protect the service.</p><p class="text-muted-foreground leading-7">We do not use Google user data for advertising, sell it, or allow people to use it for unrelated purposes. We share it only with service providers needed to operate authentication and the smartiz service, or where required by law.</p><p class="text-muted-foreground leading-7">You can revoke smartiz access from your Google Accountâs third-party connections page. You may also ask us to delete the Google profile data held by smartiz by emailing [email protected]. Revoking access stops future access but does not automatically delete records we must retain for security, contractual, or legal reasons.</p><a href="https://myaccount.google.com/connections" target="_blank" rel="noopener noreferrer" class="inline-flex text-primary hover:underline">Manage your Google Account connections</a></section><div data-orientation="horizontal" role="none" class="shrink-0 bg-border h-[1px] w-full"></div><section class="space-y-4"><h2 class="text-2xl font-bold">4. Why we use personal data</h2><div class="overflow-x-auto border rounded-md"><table class="w-full min-w-[720px] border-collapse text-left text-sm"><thead class="bg-muted/60"><tr><th class="border-b px-4 py-3 font-semibold text-foreground">Basis</th><th class="border-b px-4 py-3 font-semibold text-foreground">Purposes</th></tr></thead><tbody><tr class="border-b last:border-b-0"><td class="px-4 py-3 align-top text-muted-foreground font-medium text-foreground">Provide a requested service or perform a contract</td><td class="px-4 py-3 align-top text-muted-foreground ">Account access, enquiries, offers, signatures, service delivery, support, and billing.</td></tr><tr class="border-b last:border-b-0"><td class="px-4 py-3 align-top text-muted-foreground font-medium text-foreground">Consent</td><td class="px-4 py-3 align-top text-muted-foreground ">Optional browser storage, marketing where applicable, and information you voluntarily submit where consent is the appropriate basis. You may withdraw consent at any time.</td></tr><tr class="border-b last:border-b-0"><td class="px-4 py-3 align-top text-muted-foreground font-medium text-foreground">Legitimate interests</td><td class="px-4 py-3 align-top text-muted-foreground ">Keeping services secure, preventing fraud and duplicate submissions, improving reliability, administering business relationships, and understanding whether essential communications were delivered.</td></tr><tr class="border-b last:border-b-0"><td class="px-4 py-3 align-top text-muted-foreground font-medium text-foreground">Legal obligations</td><td class="px-4 py-3 align-top text-muted-foreground ">Accounting, tax, corporate, regulatory, and lawful disclosure requirements.</td></tr></tbody></table></div></section><div data-orientation="horizontal" role="none" class="shrink-0 bg-border h-[1px] w-full"></div><section class="space-y-4"><h2 class="text-2xl font-bold">5. Service providers and data sharing</h2><p class="text-muted-foreground leading-7">We do not sell personal data. We disclose it only as needed to operate smartiz, respond to you, meet legal duties, or protect our rights. Depending on the feature you use, recipients may include:</p><div class="overflow-x-auto border rounded-md"><table class="w-full min-w-[720px] border-collapse text-left text-sm"><thead class="bg-muted/60"><tr><th class="border-b px-4 py-3 font-semibold text-foreground">Recipient</th><th class="border-b px-4 py-3 font-semibold text-foreground">Role</th></tr></thead><tbody><tr class="border-b last:border-b-0"><td class="px-4 py-3 align-top text-muted-foreground font-medium text-foreground">Supabase</td><td class="px-4 py-3 align-top text-muted-foreground ">Hosting, database, authentication, file storage, and server-side processing.</td></tr><tr class="border-b last:border-b-0"><td class="px-4 py-3 align-top text-muted-foreground font-medium text-foreground">Google or Microsoft</td><td class="px-4 py-3 align-top text-muted-foreground ">Identity authentication when you choose the relevant sign-in option.</td></tr><tr class="border-b last:border-b-0"><td class="px-4 py-3 align-top text-muted-foreground font-medium text-foreground">Cloudflare Turnstile</td><td class="px-4 py-3 align-top text-muted-foreground ">Bot and abuse prevention on the recruitment form; verification may include your IP address and browser information.</td></tr><tr class="border-b last:border-b-0"><td class="px-4 py-3 align-top text-muted-foreground font-medium text-foreground">Lovable AI and its model provider</td><td class="px-4 py-3 align-top text-muted-foreground ">Automated parsing of CV text into structured recruitment information. The result supports review by the smartiz team and is not represented as an automatic hiring decision.</td></tr><tr class="border-b last:border-b-0"><td class="px-4 py-3 align-top text-muted-foreground font-medium text-foreground">SendGrid</td><td class="px-4 py-3 align-top text-muted-foreground ">Transactional email delivery and delivery, opening, and link-interaction reporting.</td></tr><tr class="border-b last:border-b-0"><td class="px-4 py-3 align-top text-muted-foreground font-medium text-foreground">Calendly</td><td class="px-4 py-3 align-top text-muted-foreground ">Appointment booking when you follow a Book a demo link; Calendly processes information you submit on its service under its own policy.</td></tr><tr class="border-b last:border-b-0"><td class="px-4 py-3 align-top text-muted-foreground font-medium text-foreground">Embedded media providers</td><td class="px-4 py-3 align-top text-muted-foreground ">If a page contains and you load third-party video or other embedded content, that provider may receive technical data and set its own storage under its policy.</td></tr><tr class="border-b last:border-b-0"><td class="px-4 py-3 align-top text-muted-foreground font-medium text-foreground">Professional advisers and authorities</td><td class="px-4 py-3 align-top text-muted-foreground ">Only when reasonably necessary for legal, accounting, security, or regulatory purposes.</td></tr></tbody></table></div></section><div data-orientation="horizontal" role="none" class="shrink-0 bg-border h-[1px] w-full"></div><section class="space-y-4"><h2 class="text-2xl font-bold">6. International processing</h2><p class="text-muted-foreground leading-7">Some providers may process data outside Switzerland or your country. Where required, we use appropriate contractual or legal safeguards and limit transfers to what is necessary for the stated purpose. You may contact us for more information about safeguards relevant to your data.</p></section><div data-orientation="horizontal" role="none" class="shrink-0 bg-border h-[1px] w-full"></div><section class="space-y-4"><h2 class="text-2xl font-bold">7. How long we keep data</h2><p class="text-muted-foreground leading-7">We keep personal data only for as long as necessary for the purpose for which it was collected, to provide services, maintain security and business records, meet contractual, accounting, tax, or other legal obligations, and resolve disputes. Retention therefore varies by record and relationship. When data is no longer needed, we delete or anonymize it. You may request deleti
1on at any time; some records may remain where retention is required by law or needed to establish, exercise, or defend legal claims.</p></section><div data-orientation="horizontal" role="none" class="shrink-0 bg-border h-[1px] w-full"></div><section class="space-y-4"><h2 class="text-2xl font-bold">8. Cookies and browser storage</h2><p class="text-muted-foreground leading-7">The smartiz website primarily uses browser local storage and session storage. Necessary storage supports authentication, security, consent records, and requested workflows. Optional analytics or marketing storage is used only if a corresponding service is present and you have selected that category. The current public site does not install a Google Analytics, advertising pixel, or similar analytics/advertising tracker in its application code. On the time-savings calculator, your browser asks the geolocation service GeoJS (get.geojs.io) for your approximate city based on your IP address, and fetches that city's street data from OpenFreeMap (OpenStreetMap data), to display a street map of that city as the page background; smartiz never receives or stores your IP address and the lookup is not linked to your account.</p><div class="overflow-x-auto border rounded-md"><table class="w-full min-w-[720px] border-collapse text-left text-sm"><thead class="bg-muted/60"><tr><th class="border-b px-4 py-3 font-semibold text-foreground">Name</th><th class="border-b px-4 py-3 font-semibold text-foreground">Category</th><th class="border-b px-4 py-3 font-semibold text-foreground">Purpose</th><th class="border-b px-4 py-3 font-semibold text-foreground">Duration</th></tr></thead><tbody><tr class="border-b last:border-b-0"><td class="px-4 py-3 align-top text-muted-foreground font-medium text-foreground">cookieConsent</td><td class="px-4 py-3 align-top text-muted-foreground ">Necessary</td><td class="px-4 py-3 align-top text-muted-foreground ">Records whether you accepted or declined optional categories so the banner respects your choice.</td><td class="px-4 py-3 align-top text-muted-foreground ">Until you clear site data or change your choice.</td></tr><tr class="border-b last:border-b-0"><td class="px-4 py-3 align-top text-muted-foreground font-medium text-foreground">cookiePreferences</td><td class="px-4 py-3 align-top text-muted-foreground ">Necessary</td><td class="px-4 py-3 align-top text-muted-foreground ">Stores your choices for necessary, functional, analytics, and marketing categories.</td><td class="px-4 py-3 align-top text-muted-foreground ">Until you clear site data or change your choice.</td></tr><tr class="border-b last:border-b-0"><td class="px-4 py-3 align-top text-muted-foreground font-medium text-foreground">Supabase authentication storage</td><td class="px-4 py-3 align-top text-muted-foreground ">Necessary</td><td class="px-4 py-3 align-top text-muted-foreground ">Keeps an authenticated account signed in and stores security tokens.</td><td class="px-4 py-3 align-top text-muted-foreground ">Until sign-out, expiry, or clearing site data.</td></tr><tr class="border-b last:border-b-0"><td class="px-4 py-3 align-top text-muted-foreground font-medium text-foreground">smartiz_language</td><td class="px-4 py-3 align-top text-muted-foreground ">Functional</td><td class="px-4 py-3 align-top text-muted-foreground ">Remembers your language preference.</td><td class="px-4 py-3 align-top text-muted-foreground ">Until you clear site data or change the preference.</td></tr><tr class="border-b last:border-b-0"><td class="px-4 py-3 align-top text-muted-foreground font-medium text-foreground">smartiz_currency</td><td class="px-4 py-3 align-top text-muted-foreground ">Functional</td><td class="px-4 py-3 align-top text-muted-foreground ">Remembers your currency preference.</td><td class="px-4 py-3 align-top text-muted-foreground ">Until you clear site data or change the preference.</td></tr><tr class="border-b last:border-b-0"><td class="px-4 py-3 align-top text-muted-foreground font-medium text-foreground">pendingOrder</td><td class="px-4 py-3 align-top text-muted-foreground ">Necessary session storage</td><td class="px-4 py-3 align-top text-muted-foreground ">Carries your pricing selection into the signup flow.</td><td class="px-4 py-3 align-top text-muted-foreground ">Until the browser tab or session is closed.</td></tr><tr class="border-b last:border-b-0"><td class="px-4 py-3 align-top text-muted-foreground font-medium text-foreground">customerData</td><td class="px-4 py-3 align-top text-muted-foreground ">Necessary session storage</td><td class="px-4 py-3 align-top text-muted-foreground ">Carries submitted contact details to the signup confirmation step.</td><td class="px-4 py-3 align-top text-muted-foreground ">Until the browser tab or session is closed.</td></tr></tbody></table></div></section><div data-orientation="horizontal" role="none" class="shrink-0 bg-border h-[1px] w-full"></div><section class="space-y-4"><h2 class="text-2xl font-bold">9. Your cookie and storage choices</h2><p class="text-muted-foreground leading-7">
1Necessary storage cannot be disabled through our preference panel because it supports core functions you request. Optional categories are not treated as accepted unless you choose them. You can accept, decline, or change optional choices at any time through âCookie preferencesâ in the footer. You can also delete stored data in your browser settings. Blocking necessary storage may prevent sign-in or other requested features from working.</p></section><div data-orientation="horizontal" role="none" class="shrink-0 bg-border h-[1px] w-full"></div><section class="space-y-4"><h2 class="text-2xl font-bold">10. Your privacy rights</h2><p class="text-muted-foreground leading-7">Subject to applicable law, you may ask us to:</p><ul class="list-disc space-y-2 pl-6 text-muted-foreground"><li>confirm whether we process your personal data and provide access to it;</li><li>correct inaccurate or incomplete data;</li><li>delete data or restrict its processing;</li><li>provide portable data where applicable;</li><li>object to processing based on legitimate interests;</li><li>withdraw consent without affecting processing already carried out; and</li><li>explain or review a decision if applicable law grants that right.</li></ul><p class="text-muted-foreground leading-7">Email [email protected] to make a request. We may need to verify your identity before acting. You may also lodge a complaint with the Swiss Federal Data Protection and Information Commissioner (FDPIC) or the competent authority where you live.</p></section><div data-orientation="horizontal" role="none" class="shrink-0 bg-border h-[1px] w-full"></div><section class="space-y-4"><h2 class="text-2xl font-bold">11. Security</h2><p class="text-muted-foreground leading-7">We use organizational and technical measures designed to protect personal data against unauthorized access, alteration, disclosure, or loss. No internet service is completely secure, so we cannot guarantee absolute security. If you believe your account or data is at risk, contact us promptly.</p></section><div data-orientation="horizontal" role="none" class="shrink-0 bg-border h-[1px] w-full"></div><section class="space-y-4"><h2 class="text-2xl font-bold">12. Children</h2><p class="text-muted-foreground leading-7">Our website and business services are not directed to children. We do not knowingly seek personal data from children through this website. If you believe a child has submitted personal data, contact us so we can review and delete it where appropriate.</p></section><div data-orientation="horizontal" role="none" class="shrink-0 bg-border h-[1px] w-full"></div><section class="space-y-4"><h2 class="text-2xl font-bold">13. Changes to this policy</h2><p class="text-muted-foreground leading-7">We may update this policy when our services, providers, or legal obligations change. We will publish the revised policy here and change the âLast updatedâ date. Where required, we will provide additional notice or request consent.</p></section><div data-orientation="horizontal" role="none" class="shrink-0 bg-border h-[1px] w-full"></div><section class="space-y-4"><h2 class="text-2xl font-bold">14. Contact us</h2><p class="text-muted-foreground leading-7">Questions, requests, or complaints about privacy may be sent to:<!-- --> <a href="mailto:[email protected]" class="text-primary hover:underline">[email protected]</a></p><address class="not-italic text-muted-foreground leading-7">Smart Innoviz SA<br/>Rue de lâEglise 2A, 1270 Trélex, Switzerland</address></section></div></div></main><footer class="bg-black text-white py-12"><div class="container mx-auto px-4"><div class="grid grid-cols-1 md:grid-cols-2 lg:grid-cols-5 gap-8 mb-8"><div class="lg:col-span-1"><a href="/" class="inline-block mb-4"><img src="/assets/smartiz-logo-white-DluSTj1Y.svg" alt="smartiz logo" width="120" height="32" loading="lazy" decoding="async" class="h-8 w-auto"/></a><p class="text-sm text-gray-400 mb-6">The WhatsApp-first guest management platform for short-term rental professionals</p><button class="inline-flex items-center justify-center whitespace-nowrap text-sm font-medium ring-offset-background transition-colors focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-ring focus-visible:ring-offset-2 disabled:pointer-events-none disabled:opacity-50 [&_svg]:pointer-events-none [&_svg]:size-4 [&_svg]:shrink-0 hover:bg-accent hover:text-accent-foreground h-9 rounded-md px-3 gap-2" type="button" id="radix-:Rclrb6:" aria-haspopup="menu" aria-expanded="false" data-state="closed"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-globe h-4 w-4"><circle cx="12" cy="12" r="10"></circle><path d="M12 2a14.5 14.5 0 0 0 0 20 14.5 14.5 0 0 0 0-20"></path><path d="M2 12h20"></path></svg><span>English</span></button></div><div><h3 class="font-semibold mb-4">Follow us</h3><div class="flex gap-4"><a href="https://www.linkedin.com/company/smartiz-io" target="_blank" rel="noopener noreferrer" class="hover:text-primary transition-colors" aria-label="LinkedIn"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-linkedin w-5 h-5"><path d="M16 8a6 6 0 0 1 6 6v7h-4v-7a2 2 0 0 0-2-2 2 2 0 0 0-2 2v7h-4v-7a6 6 0 0 1 6-6z"></path><rect width="4" height="12" x="2" y="9"></rect><circle cx="4" cy="4" r="2"></circle></svg></a><a href="https://www.instagram.com/smartiz_collection/" target="_blank" rel="noopener noreferrer" class="hover:text-primary transition-colors" aria-label="Instagram"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-instagram w-5 h-5"><rect width="20" height="20" x="2" y="2" rx="5" ry="5"></rect><path d="M16 11.37A4 4 0 1 1 12.63 8 4 4 0 0 1 16 11.37z"></path><line x1="17.5" x2="17.51" y1="6.5" y2="6.5"></line></svg></a><a href="https://www.facebook.com/getsmartiz" target="_blank" rel="noopener noreferrer" class="hover:text-primary transition-colors" aria-label="Facebook"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-facebook w-
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