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1<title>ServiceNow AI Agents Directory | Browse 771+ Records</title><meta name="description" content="Search the ServiceNow AI Agents directory across 771+ quality-checked records by category, product, source, and Store listing."/><link rel="author" href="https://snagents.ai"/><meta name="author" content="SNAgents"/><meta name="keywords" content="servicenow ai agents,servicenow now assist,servicenow agentic ai,servicenow ai control tower,servicenow virtual agent,servicenow ai news,servicenow ai agents news,servicenow yokohama,servicenow flow designer,servicenow ai agent studio,servicenow gen ai,servicenow playbooks,now assist for itsm,now assist skill kit,agentic ai"/><meta name="creator" content="SNAgents"/><meta name="publisher" content="SNAgents"/><meta name="robots" content="index, follow"/><meta name="googlebot" content="index, follow, max-video-preview:-1, max-image-preview:large, max-snippet:-1"/><link rel="canonical" href="https://snagents.ai/agents"/><meta property="og:title" content="Browse All 771+ ServiceNow AI Agents"/><meta property="og:description" content="Explore 771+ ServiceNow AI Agents organized by category. Free community directory."/><meta property="og:url" content="https://snagents.ai/agents"/><meta property="og:site_name" content="SNAgents"/><meta property="og:type" content="website"/><meta name="twitter:card" content="summary_large_image"/><meta name="twitter:creator" content="@snagents"/><meta name="twitter:title" content="ServiceNow AI Agents | News, Tutorials &amp; Implementation Guides"/><meta name="twitter:description" content="Explore 768+ quality-checked ServiceNow AI Agent records from Zurich, Yokohama, Australia Patch 2, and ServiceNow Store sources. Free implementation guides and tutorials."/><link rel="icon" href="/favicon.svg"/><link rel="apple-touch-icon" href="/favicon.svg"/><meta name="next-size-adjust"/>
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lg:px-8"><div class="flex justify-between items-center h-20"><a class="flex items-center flex-shrink-0 group" href="/"><div class="mr-3 text-brand-neon group-hover:scale-110 transition-transform"><svg class="w-10 h-10" viewBox="0 0 48 48" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M24 4L38 12V28L24 36L10 28V12L24 4Z" stroke="currentColor" stroke-width="2" class="text-brand-neon" fill="none"></path><circle cx="24" cy="20" r="3" fill="currentColor" class="text-brand-neon"></circle><circle cx="18" cy="24" r="2" fill="currentColor" class="text-brand-light opacity-70"></circle><circle cx="30" cy="24" r="2" fill="currentColor" class="text-brand-light opacity-70"></circle><circle cx="24" cy="28" r="2" fill="currentColor" class="text-brand-light opacity-70"></circle><path d="M24 20 L18 24 M24 20 L30 24 M24 20 L24 28 M18 24 L24 28 M30 24 L24 28" stroke="currentColor" stroke-width="1" class="text-brand-neon opacity-50"></path><circle cx="24" cy="8" r="1.5" fill="currentColor" 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class="max-w-7xl mx-auto px-4 sm:px-6 lg:px-8 py-12 relative z-10"><header class="text-center py-12 mb-12 border-b border-brand-light/10"><span class="inline-block px-3 py-1 mb-4 text-xs font-bold tracking-widest text-brand-green bg-brand-neon uppercase">771<!-- -->+ Agents</span><h1 class="text-4xl md:text-6xl font-bold text-brand-offwhite mb-6 tracking-tight">
1Browse All <span class="text-brand-neon">AI Agents</span></h1><p class="text-xl text-brand-gray max-w-3xl mx-auto font-light leading-relaxed">Comprehensive directory of ServiceNow AI Agents across all categories and product lines.</p></header><div class="grid grid-cols-2 md:grid-cols-4 gap-4 mb-12"><div class="bg-brand-green border border-brand-light/20 p-6 text-center"><div class="text-3xl font-bold text-brand-neon mb-2">771</div><div class="text-sm text-brand-gray">Total Agents</div></div><div class="bg-brand-green border border-brand-light/20 p-6 text-center"><div class="text-3xl font-bold text-brand-neon mb-2">68</div><div class="text-sm text-brand-gray">Categories</div></div><div class="bg-brand-green border border-brand-light/20 p-6 text-center"><div class="text-3xl font-bold text-brand-neon mb-2">2</div><div class="text-sm text-brand-gray">Platform Releases</div></div><div class="bg-brand-green border border-brand-light/20 p-6 text-center"><div class="text-3xl font-bold text-brand-neon mb-2">Free</div><div class="text-sm text-brand-gray">Community Resource</div></div></div><div class="space-y-12"><section class="border-l-4 border-brand-neon pl-6"><div class="flex items-center justify-between mb-6"><h2 class="text-2xl font-bold text-brand-offwhite">ACC<span class="ml-3 text-sm text-brand-gray font-normal">(<!-- -->1<!-- --> agents)</span></h2></div><div class="grid grid-cols-1 md:grid-cols-2 lg:grid-cols-3 gap-4"><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/95c8efc7-643e-4011-84d5-e28306093e25"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Agent Client Collector (ACC) Diagnostic Agent</h3><span class="text-xs text-brand-gray">ACC</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div></div></section><section class="border-l-4 border-brand-neon pl-6"><div class="flex items-center justify-between mb-6"><h2 class="text-2xl font-bold text-brand-offwhite">AIOps<span class="ml-3 text-sm text-brand-gray font-normal">(<!-- -->11<!-- --> agents)</span></h2></div><div class="grid grid-cols-1 md:grid-cols-2 lg:grid-cols-3 gap-4"><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/9dc4f987-03bc-46d8-8f08-b5b77d2dbd56"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">AIOps LEAP IT Service Management AI voice agent</h3><span class="text-xs text-brand-gray">AIOps</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/0dd4c5f1-a445-43af-821a-30e342d1fc7b"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Alert Grouping AI Agent</h3><span class="text-xs text-brand-gray">AIOps</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24">
1<path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/88a173f9-e61a-4690-8bbd-f03d35efeeba"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Alert Impact Summary</h3><span class="text-xs text-brand-gray">AIOps</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/99aa83ef-12f0-4d2e-ab4f-dd6570feae7f"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Alert Impact Summary Google Chat message management AI agent</h3><span class="text-xs text-brand-gray">AIOps</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/fe1ac15f-4529-4f8c-b711-f98a45060967"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Alert Impact Verification AI Agent</h3><span class="text-xs text-brand-gray">AI Agents for AIOps</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/3c492b13-0b05-4936-810c-64fd7e84410c"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Alert information retrieval AI agent</h3><span class="text-xs text-brand-gray">AI agents for Observability</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div></div><a class="inline-flex items-center gap-2 mt-4 text-sm text-brand-neon font-bold hover:gap-3 transition-all" href="/category/aiops">View all <!-- -->11<!-- --> agents<svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M9 5l7 7-7 7"></path></svg></a></section><section class="border-l-4 border-brand-neon pl-6"><div class="flex items-center justify-between mb-6"><h2 class="text-2xl font-bold text-brand-offwhite">Box<span class="ml-3 text-sm text-brand-gray font-normal">(<!-- -->10<!-- --> agents)</span></h2></div><div class="grid grid-cols-1 md:grid-cols-2 lg:grid-cols-3 gap-4"><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/1d4ca253-2a43-49e4-b28e-4288857821b7"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Box Content Insights AI Agent</h3><span class="text-xs text-brand-gray">Box</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24">
1<path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/e991f8d6-c611-488f-b8ec-3fc8fe3807df"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Box Data Extraction AI Agent</h3><span class="text-xs text-brand-gray">Box</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/f9a43914-b4af-41ed-a3c5-01531c2fd25b"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Box document management AI agent</h3><span class="text-xs text-brand-gray">Box Spoke</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/f070569c-2a62-406e-839d-bb349e562b5b"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Box document sharing AI agent</h3><span class="text-xs text-brand-gray">Box Spoke</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/dccb7c2d-ae45-4d7a-aa52-7e0caf8bd330"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Box folder management AI agent</h3><span class="text-xs text-brand-gray">Box Spoke</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/ed39c3bb-48e7-4bf2-8141-4f3206602df2"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Box group management AI agent</h3><span class="text-xs text-brand-gray">Box Spoke</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24">
1<path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div></div><a class="inline-flex items-center gap-2 mt-4 text-sm text-brand-neon font-bold hover:gap-3 transition-all" href="/category/box">View all <!-- -->10<!-- --> agents<svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M9 5l7 7-7 7"></path></svg></a></section><section class="border-l-4 border-brand-neon pl-6"><div class="flex items-center justify-between mb-6"><h2 class="text-2xl font-bold text-brand-offwhite">CMDB<span class="ml-3 text-sm text-brand-gray font-normal">(<!-- -->1<!-- --> agents)</span></h2></div><div class="grid grid-cols-1 md:grid-cols-2 lg:grid-cols-3 gap-4"><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/8902b135-7c17-4498-98dc-f617fdd63701"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">DEPRECATED) CMDB life cycle manager AI agent</h3><span class="text-xs text-brand-gray">CMDB</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div></div></section><section class="border-l-4 border-brand-neon pl-6"><div class="flex items-center justify-between mb-6"><h2 class="text-2xl font-bold text-brand-offwhite">Coupa<span class="ml-3 text-sm text-brand-gray font-normal">(<!-- -->13<!-- --> agents)</span></h2></div><div class="grid grid-cols-1 md:grid-cols-2 lg:grid-cols-3 gap-4"><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/96aeecea-0a70-44ca-90ae-7ea2bd1d7efb"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Coupa approval management AI agent</h3><span class="text-xs text-brand-gray">Coupa Spoke</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/dfc00630-68e6-4983-a134-4eb9c2d358fb"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Coupa catalog management AI agent</h3><span class="text-xs text-brand-gray">Coupa Spoke</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/d4bb5515-3899-4e39-919e-aae791b66ad2"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Coupa contract management AI agent</h3><span class="text-xs text-brand-gray">Coupa Spoke</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24">
1<path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/6063822d-593c-4a31-b458-c992c75681ef"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Coupa inventory management AI agent</h3><span class="text-xs text-brand-gray">Coupa Spoke</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/cad3d565-9a4b-43be-aed3-f77a0561d349"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Coupa invoice management AI agent</h3><span class="text-xs text-brand-gray">Coupa Spoke</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/06d89cb2-0c0a-4f70-9219-c07dd1d35095"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Coupa item management AI agent</h3><span class="text-xs text-brand-gray">Coupa Spoke</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div></div><a class="inline-flex items-center gap-2 mt-4 text-sm text-brand-neon font-bold hover:gap-3 transition-all" href="/category/coupa">View all <!-- -->13<!-- --> agents<svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M9 5l7 7-7 7"></path></svg></a></section><section class="border-l-4 border-brand-neon pl-6"><div class="flex items-center justify-between mb-6"><h2 class="text-2xl font-bold text-brand-offwhite">CRM<span class="ml-3 text-sm text-brand-gray font-normal">(<!-- -->32<!-- --> agents)</span></h2></div><div class="grid grid-cols-1 md:grid-cols-2 lg:grid-cols-3 gap-4"><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/ea6b6324-e460-459a-b70c-aad96e790e50"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Banking CSR customer insights AI agent</h3><span class="text-xs text-brand-gray">Financial Services Operations AI agent collection</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/f40db9a0-c95a-44dd-b3ba-1d0414e1c332"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Banking CSR support AI agent</h3><span class="text-xs text-brand-gray">Financial Services Operations AI agent collection</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24">
1<path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/96353614-19af-411a-833b-78920efe9338"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Billing account information collector AI agent</h3><span class="text-xs text-brand-gray">Telco Media and Technology AI agent collection</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/0f028139-ae31-44c8-81f7-72a635418b2c"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Billing invoice data collector AI agent</h3><span class="text-xs text-brand-gray">Telco Media and Technology AI agent collection</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/1edd12bd-c3e5-4d7b-aaa5-3662c302d697"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Billing plan recommender AI agent</h3><span class="text-xs text-brand-gray">Telco Media and Technology AI agent collection</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/70fbc7f0-e9d5-4c11-8400-98bce8cac382"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Care team operations case creation AI agent</h3><span class="text-xs text-brand-gray">Care Team Operations AI agent collection</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div></div><a class="inline-flex items-center gap-2 mt-4 text-sm text-brand-neon font-bold hover:gap-3 transition-all" href="/category/crm">View all <!-- -->32<!-- --> agents<svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M9 5l7 7-7 7"></path></svg></a></section><section class="border-l-4 border-brand-neon pl-6"><div class="flex items-center justify-between mb-6"><h2 class="text-2xl font-bold text-brand-offwhite">Customer AI Agents<span class="ml-3 text-sm text-brand-gray font-normal">(<!-- -->12<!-- --> agents)</span></h2></div><div class="grid grid-cols-1 md:grid-cols-2 lg:grid-cols-3 gap-4"><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20">
1<a href="/agents/2aff289b-5dc9-4583-b7c7-5f37428b487e"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Appointment management AI agent</h3><span class="text-xs text-brand-gray">Sales Development AI Agents</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/384ea910-cfc6-4dbd-ad5f-31cb5c9f9474"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Customer payment status AI Agent</h3><span class="text-xs text-brand-gray">Telecommunications Media and Technology AI agent collection</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/0e1af8e2-075b-42e1-af1b-0f8d19dbe96a"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Inbound email AI agent</h3><span class="text-xs text-brand-gray">Sales Development AI Agents</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/29df5028-9340-4e71-b530-8e6483895235"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Lead disinterest AI agent</h3><span class="text-xs text-brand-gray">Sales Development AI Agents</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/0c137f14-570f-4284-87f2-94c5618f1362"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Lead outreach AI agent</h3><span class="text-xs text-brand-gray">Sales Development AI Agents</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/b586daff-5643-4e22-9fc7-da8f25cfe07d"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">On-demand service tester AI Agent</h3><span class="text-xs text-brand-gray">Telecommunications Media and Technology AI agent collection</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24">
1<path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div></div><a class="inline-flex items-center gap-2 mt-4 text-sm text-brand-neon font-bold hover:gap-3 transition-all" href="/category/customer-ai-agents">View all <!-- -->12<!-- --> agents<svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M9 5l7 7-7 7"></path></svg></a></section><section class="border-l-4 border-brand-neon pl-6"><div class="flex items-center justify-between mb-6"><h2 class="text-2xl font-bold text-brand-offwhite">Customer Service Management<span class="ml-3 text-sm text-brand-gray font-normal">(<!-- -->16<!-- --> agents)</span></h2></div><div class="grid grid-cols-1 md:grid-cols-2 lg:grid-cols-3 gap-4"><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/062f86f9-8925-46cb-8353-3af6f626a088"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Case action AI agent</h3><span class="text-xs text-brand-gray">Customer Service Management</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/0fb5d0c5-83d4-462e-9003-9ea7dda546a7"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Case context gatherer</h3><span class="text-xs text-brand-gray">Customer Service Management AI agent collection</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/2d23238f-2123-4903-9e17-ad97cae2c6ce"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Case creation AI agent</h3><span class="text-xs text-brand-gray">Customer Service Management AI agent collection</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/193cbb24-0903-4765-a384-5e2edfd1e0d1"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Context validator AI agent</h3><span class="text-xs text-brand-gray">Customer Service Management AI agent collection</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24">
1<path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/98464573-090b-459d-a159-db963d310e6e"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Customer information verifier</h3><span class="text-xs text-brand-gray">Customer Service Management AI agent collection</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/adc7640a-ecfe-4b7a-8590-1cd1d24b678c"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Customer insight AI agent</h3><span class="text-xs text-brand-gray">Customer Service Management</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div></div><a class="inline-flex items-center gap-2 mt-4 text-sm text-brand-neon font-bold hover:gap-3 transition-all" href="/category/customer-service-management">View all <!-- -->16<!-- --> agents<svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M9 5l7 7-7 7"></path></svg></a></section><section class="border-l-4 border-brand-neon pl-6"><div class="flex items-center justify-between mb-6"><h2 class="text-2xl font-bold text-brand-offwhite">EMPLOYEE<span class="ml-3 text-sm text-brand-gray font-normal">(<!-- -->41<!-- --> agents)</span></h2></div><div class="grid grid-cols-1 md:grid-cols-2 lg:grid-cols-3 gap-4"><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/c6a60db4-1af2-4def-82d8-b8b18adb0c4a"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Case aggregator AI Agent</h3><span class="text-xs text-brand-gray">Workplace Maintenance Management</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/1baf3042-5c77-4e90-be27-f573410f5d96"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Case optimiser AI Agent</h3><span class="text-xs text-brand-gray">Workplace Maintenance Management</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/482fd88f-42d9-485f-bfcf-23a69455c851"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">CBS Bulk Upload AI Agent</h3><span class="text-xs text-brand-gray">Core Business Suite AI Agent</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24">
1<path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/99e3b42f-cb78-46e0-b7e4-86fcf1b409f2"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Chat Visit agent</h3><span class="text-xs text-brand-gray">Workplace Visitor Management</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/e51de979-ff27-4ca6-9f00-1f76a9a3b2a1"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Create a reservation agent</h3><span class="text-xs text-brand-gray">Workplace Reservation Management</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/d8c2faaf-f225-4f3f-bbaa-fa224d12b527"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Email Visit creation agent</h3><span class="text-xs text-brand-gray">Workplace Visitor Management</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div></div><a class="inline-flex items-center gap-2 mt-4 text-sm text-brand-neon font-bold hover:gap-3 transition-all" href="/category/employee">View all <!-- -->41<!-- --> agents<svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M9 5l7 7-7 7"></path></svg></a></section><section class="border-l-4 border-brand-neon pl-6"><div class="flex items-center justify-between mb-6"><h2 class="text-2xl font-bold text-brand-offwhite">Employee AI Agents<span class="ml-3 text-sm text-brand-gray font-normal">(<!-- -->31<!-- --> agents)</span></h2></div><div class="grid grid-cols-1 md:grid-cols-2 lg:grid-cols-3 gap-4"><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/1d659700-ee48-4219-b307-6e9372bbf893"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">AI Voice Employee Details Updater</h3><span class="text-xs text-brand-gray">HR Voice AI Agents</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/cb92db83-f81a-4e80-9d35-e09ec869f765"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">AI Voice Employee Holiday Calendar Retrieval</h3><span class="text-xs text-brand-gray">HR Voice AI Agents</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24">
1<path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/844e027b-f9a2-483c-b268-93e1d9848784"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">AI Voice HR Case Assistant</h3><span class="text-xs text-brand-gray">HR Voice AI Agents</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/b67acd9a-eb32-4e2a-ac97-e31a1618393d"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">AI Voice Retrieve Worker Profile</h3><span class="text-xs text-brand-gray">HR Voice AI Agents</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/d1ca88df-0c67-432d-a65d-1a263faf3425"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">AI Voice Time Off Requester</h3><span class="text-xs text-brand-gray">HR Voice AI Agents</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/50a866e8-23f4-4687-bb43-672dfb21c276"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Benefits enrollment retriever AI agent</h3><span class="text-xs text-brand-gray">HR Service Delivery AI agent collection</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div></div><a class="inline-flex items-center gap-2 mt-4 text-sm text-brand-neon font-bold hover:gap-3 transition-all" href="/category/employee-ai-agents">View all <!-- -->31<!-- --> agents<svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M9 5l7 7-7 7"></path></svg></a></section><section class="border-l-4 border-brand-neon pl-6"><div class="flex items-center justify-between mb-6"><h2 class="text-2xl font-bold text-brand-offwhite">Employee Experience<span class="ml-3 text-sm text-brand-gray font-normal">(<!-- -->1<!-- --> agents)</span></h2></div><div class="grid grid-cols-1 md:grid-cols-2 lg:grid-cols-3 gap-4"><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/aad0ca9c-7249-4ff9-b8fb-872d320ffdf8"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Company News &amp; Events AI Agent</h3><span class="text-xs text-brand-gray">AI Agents for Employee Experience</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24">
1<path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div></div></section><section class="border-l-4 border-brand-neon pl-6"><div class="flex items-center justify-between mb-6"><h2 class="text-2xl font-bold text-brand-offwhite">F5 BIG-IP<span class="ml-3 text-sm text-brand-gray font-normal">(<!-- -->2<!-- --> agents)</span></h2></div><div class="grid grid-cols-1 md:grid-cols-2 lg:grid-cols-3 gap-4"><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/13ab867b-01f2-4882-9232-fe246b49743b"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">F5 BIG-IP pool management AI agent</h3><span class="text-xs text-brand-gray">F5 BIG-IP Spoke</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/14193d21-24ac-4971-80d0-670c1e621092"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">F5 BIG-IP server management AI agent</h3><span class="text-xs text-brand-gray">F5 BIG-IP Spoke</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div></div></section><section class="border-l-4 border-brand-neon pl-6"><div class="flex items-center justify-between mb-6"><h2 class="text-2xl font-bold text-brand-offwhite">Field Service Management<span class="ml-3 text-sm text-brand-gray font-normal">(<!-- -->1<!-- --> agents)</span></h2></div><div class="grid grid-cols-1 md:grid-cols-2 lg:grid-cols-3 gap-4"><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/e7217f21-7b56-4852-8f7b-6e4e6a40fad5"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Create work order</h3><span class="text-xs text-brand-gray">Field Service Management</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div></div></section><section class="border-l-4 border-brand-neon pl-6"><div class="flex items-center justify-between mb-6"><h2 class="text-2xl font-bold text-brand-offwhite">Financial Services Operations<span class="ml-3 text-sm text-brand-gray font-normal">(<!-- -->5<!-- --> agents)</span></h2></div><div class="grid grid-cols-1 md:grid-cols-2 lg:grid-cols-3 gap-4"><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/32b7c22d-13ad-4805-b536-56b46d1aaf20"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">ACH dispute return recommendation AI agent</h3><span class="text-xs text-brand-gray">Financial Services Operations</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24">
1<path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/f1d8d078-7045-4a80-a1c7-fd67d0cbef4c"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Dispute communication AI agent</h3><span class="text-xs text-brand-gray">Financial Services Operations</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/8c24dd24-afb9-4ca0-bcb8-46516147d952"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Friendly fraud AI agent</h3><span class="text-xs text-brand-gray">Financial Services Operations AI agent collection</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/8a3a25ad-e275-4450-83c6-65224ab9ff69"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Merchant analysis for disputes AI agent</h3><span class="text-xs text-brand-gray">Financial Services Operations</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/a98fb34b-3f2a-47fc-be99-2c5509787fea"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Nacha operating guidelines check AI agent</h3><span class="text-xs text-brand-gray">Financial Services Operations</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div></div></section><section class="border-l-4 border-brand-neon pl-6"><div class="flex items-center justify-between mb-6"><h2 class="text-2xl font-bold text-brand-offwhite">GitHub<span class="ml-3 text-sm text-brand-gray font-normal">(<!-- -->4<!-- --> agents)</span></h2></div><div class="grid grid-cols-1 md:grid-cols-2 lg:grid-cols-3 gap-4"><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/7f6c2938-af58-4c69-b07e-e9d6829ac036"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">GitHub branch management AI agent</h3><span class="text-xs text-brand-gray">GitHub Spoke</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24">
1<path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/a44d30da-7652-4b31-93b6-21c37ed707f2"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">GitHub issue management AI agent</h3><span class="text-xs text-brand-gray">GitHub Spoke</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/f34c23f4-4d84-4346-975c-d7967b195a95"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">GitHub repository management AI agent</h3><span class="text-xs text-brand-gray">GitHub Spoke</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/5439411b-d12c-48b3-91cf-d1dde4447417"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">GitHub source code management AI agent</h3><span class="text-xs text-brand-gray">GitHub Spoke</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div></div></section><section class="border-l-4 border-brand-neon pl-6"><div class="flex items-center justify-between mb-6"><h2 class="text-2xl font-bold text-brand-offwhite">Google Calendar<span class="ml-3 text-sm text-brand-gray font-normal">(<!-- -->4<!-- --> agents)</span></h2></div><div class="grid grid-cols-1 md:grid-cols-2 lg:grid-cols-3 gap-4"><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/e34982e8-258f-4da5-93df-ec5a18cb8b3d"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Google Calendar access control list management AI agent</h3><span class="text-xs text-brand-gray">Google Calendar Spoke</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/b81b8dfb-baae-464f-9f8a-d79d70a279a5"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Google Calendar event management AI agent</h3><span class="text-xs text-brand-gray">Google Calendar Spoke</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24">
1<path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/3808dbf0-a14b-43ad-96d4-f36b694434a5"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Google Calendar list management AI agent</h3><span class="text-xs text-brand-gray">Google Calendar Spoke</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/d7007af3-869f-486c-b0fa-02d6f8af2717"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Google Calendar metadata management AI agent</h3><span class="text-xs text-brand-gray">Google Calendar Spoke</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div></div></section><section class="border-l-4 border-brand-neon pl-6"><div class="flex items-center justify-between mb-6"><h2 class="text-2xl font-bold text-brand-offwhite">Google Chat<span class="ml-3 text-sm text-brand-gray font-normal">(<!-- -->3<!-- --> agents)</span></h2></div><div class="grid grid-cols-1 md:grid-cols-2 lg:grid-cols-3 gap-4"><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/6b1d3183-406f-4961-90c6-d39db644e29c"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Google Chat member management AI agent</h3><span class="text-xs text-brand-gray">Google Chat Spoke</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/e2866e16-3ee7-4801-b9ed-89f057bd9c52"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Google Chat message management AI agent</h3><span class="text-xs text-brand-gray">Google Chat Spoke</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/8a39ffa8-e40f-4a00-aad5-77b17d01fa8e"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Google Chat space management AI agent</h3><span class="text-xs text-brand-gray">Google Chat Spoke</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24">
1<path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div></div></section><section class="border-l-4 border-brand-neon pl-6"><div class="flex items-center justify-between mb-6"><h2 class="text-2xl font-bold text-brand-offwhite">Google Docs<span class="ml-3 text-sm text-brand-gray font-normal">(<!-- -->1<!-- --> agents)</span></h2></div><div class="grid grid-cols-1 md:grid-cols-2 lg:grid-cols-3 gap-4"><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/eefd51b5-314e-40c0-867a-7d7fa41c8819"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Google Docs document management AI agent</h3><span class="text-xs text-brand-gray">Google Docs Spoke</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div></div></section><section class="border-l-4 border-brand-neon pl-6"><div class="flex items-center justify-between mb-6"><h2 class="text-2xl font-bold text-brand-offwhite">Google Drive<span class="ml-3 text-sm text-brand-gray font-normal">(<!-- -->2<!-- --> agents)</span></h2></div><div class="grid grid-cols-1 md:grid-cols-2 lg:grid-cols-3 gap-4"><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/d2e2cb76-71cb-44a9-8521-f8cfa14d21ee"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Google Drive file and folder management AI agent</h3><span class="text-xs text-brand-gray">Google Drive Spoke</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/d47072a2-3c68-4fd2-84b5-0aa9ea7bf78e"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Google Drive permission management AI agent</h3><span class="text-xs text-brand-gray">Google Drive Spoke</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div></div></section><section class="border-l-4 border-brand-neon pl-6"><div class="flex items-center justify-between mb-6"><h2 class="text-2xl font-bold text-brand-offwhite">Google Tasks<span class="ml-3 text-sm text-brand-gray font-normal">(<!-- -->2<!-- --> agents)</span></h2></div><div class="grid grid-cols-1 md:grid-cols-2 lg:grid-cols-3 gap-4"><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/05fda299-ba60-4a77-8838-e6dd90f37558"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Google Tasks Task Management AI Agents</h3><span class="text-xs text-brand-gray">Google Tasks Spoke</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24">
1<path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/edfd6919-c1bf-4fc4-960c-7347e6d64959"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Google Tasks Tasklist Management AI Agents</h3><span class="text-xs text-brand-gray">Google Tasks Spoke</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div></div></section><section class="border-l-4 border-brand-neon pl-6"><div class="flex items-center justify-between mb-6"><h2 class="text-2xl font-bold text-brand-offwhite">GRC<span class="ml-3 text-sm text-brand-gray font-normal">(<!-- -->1<!-- --> agents)</span></h2></div><div class="grid grid-cols-1 md:grid-cols-2 lg:grid-cols-3 gap-4"><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/bb932c1a-f2a6-4853-8f11-8f4d2b13cef4"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Box Spoke Control Objective Change Agent</h3><span class="text-xs text-brand-gray">GRC</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div></div></section><section class="border-l-4 border-brand-neon pl-6"><div class="flex items-center justify-between mb-6"><h2 class="text-2xl font-bold text-brand-offwhite">GRC Common GenAI<span class="ml-3 text-sm text-brand-gray font-normal">(<!-- -->1<!-- --> agents)</span></h2></div><div class="grid grid-cols-1 md:grid-cols-2 lg:grid-cols-3 gap-4"><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/6304aa7b-5c33-4dcf-a3dd-5b891656b49a"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Report a GRC issue</h3><span class="text-xs text-brand-gray">GRC Common GenAI</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div></div></section><section class="border-l-4 border-brand-neon pl-6"><div class="flex items-center justify-between mb-6"><h2 class="text-2xl font-bold text-brand-offwhite">GRC Shared GenAI<span class="ml-3 text-sm text-brand-gray font-normal">(<!-- -->2<!-- --> agents)</span></h2></div><div class="grid grid-cols-1 md:grid-cols-2 lg:grid-cols-3 gap-4"><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/18d7c58d-c43c-42a1-9b70-331f22616a6f"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Control Objective Change Agent</h3><span class="text-xs text-brand-gray">GRC Shared GenAI</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24">
1<path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/cdc12f7b-fcf0-4012-8e2d-33e1fe25a52d"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Risk Suggestion AI Agent</h3><span class="text-xs text-brand-gray">GRC Shared GenAI</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div></div></section><section class="border-l-4 border-brand-neon pl-6"><div class="flex items-center justify-between mb-6"><h2 class="text-2xl font-bold text-brand-offwhite">Hardware Asset Management<span class="ml-3 text-sm text-brand-gray font-normal">(<!-- -->1<!-- --> agents)</span></h2></div><div class="grid grid-cols-1 md:grid-cols-2 lg:grid-cols-3 gap-4"><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/45e2cb1a-4bc9-43dc-9a10-070fdfa13fec"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Hardware asset management sourcing AI agent</h3><span class="text-xs text-brand-gray">Now Assist for Hardware Asset Management</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div></div></section><section class="border-l-4 border-brand-neon pl-6"><div class="flex items-center justify-between mb-6"><h2 class="text-2xl font-bold text-brand-offwhite">Health and Safety<span class="ml-3 text-sm text-brand-gray font-normal">(<!-- -->2<!-- --> agents)</span></h2></div><div class="grid grid-cols-1 md:grid-cols-2 lg:grid-cols-3 gap-4"><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/e2b49bf2-3099-404c-b510-ad7191c4b6ed"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Health and Safety action planner AI agent</h3><span class="text-xs text-brand-gray">AI Agents for Health and Safety</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/0b95cef5-4bb6-45f0-8a1b-0e32f2b80b9d"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Health and safety incident analysis AI agent</h3><span class="text-xs text-brand-gray">AI Agents for Health and Safety</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24">
1<path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div></div></section><section class="border-l-4 border-brand-neon pl-6"><div class="flex items-center justify-between mb-6"><h2 class="text-2xl font-bold text-brand-offwhite">HR Service Delivery<span class="ml-3 text-sm text-brand-gray font-normal">(<!-- -->5<!-- --> agents)</span></h2></div><div class="grid grid-cols-1 md:grid-cols-2 lg:grid-cols-3 gap-4"><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/1325af44-72f5-42e1-908e-17a7d143150c"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">HR Case transfer AI agent</h3><span class="text-xs text-brand-gray">HR Service Delivery</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/f698db5d-c55e-447d-bf56-713d618fabd0"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Offboarding knowledge transfer gather inputs AI agent</h3><span class="text-xs text-brand-gray">HR Service Delivery</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/7aae9fa7-0e16-48f4-886a-24edc694ced5"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Tuition reimbursement pre-approval task creation AI agent</h3><span class="text-xs text-brand-gray">HR Service Delivery</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/1b59d3b6-052c-4629-8b2b-c579d906fb4c"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Tuition reimbursement request closure AI Agent</h3><span class="text-xs text-brand-gray">HR Service Delivery</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/d416360e-aad8-4da6-87c1-90ad8f29c12d"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Tuition reimbursement requestor information retrieval AI agent</h3><span class="text-xs text-brand-gray">HR Service Delivery</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24">
1<path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div></div></section><section class="border-l-4 border-brand-neon pl-6"><div class="flex items-center justify-between mb-6"><h2 class="text-2xl font-bold text-brand-offwhite">HR Service Delivery AI agent collection<span class="ml-3 text-sm text-brand-gray font-normal">(<!-- -->6<!-- --> agents)</span></h2></div><div class="grid grid-cols-1 md:grid-cols-2 lg:grid-cols-3 gap-4"><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/4b22a7ee-946a-4694-9ef1-f31cb3177727"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Employee Self Travel Visa Requestor AI agent</h3><span class="text-xs text-brand-gray">HR Service Delivery AI agent collection</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/d40e4f80-3916-4227-8aa2-c4f874d2cae7"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Expense manager AI agent</h3><span class="text-xs text-brand-gray">HR Service Delivery AI agent collection</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/1ed5f54e-2e15-4473-8748-7c262a28e1f2"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">HR search and notify AI agent</h3><span class="text-xs text-brand-gray">HR Service Delivery AI agent collection</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/adda29fb-d9e4-4d76-8492-758232d51172"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Request Parental Leave of Absence AI agent</h3><span class="text-xs text-brand-gray">HR Service Delivery AI agent collection</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/6f5aa8db-06bf-4539-9f1c-e87603ddb5e1"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Tuition reimbursement request evaluator AI Agent</h3><span class="text-xs text-brand-gray">HR Service Delivery AI agent collection</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24">
1<path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/739225ac-5660-47a1-99ad-8f10281d017e"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">View Paychecks AI Agent</h3><span class="text-xs text-brand-gray">HR Service Delivery AI agent collection</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div></div></section><section class="border-l-4 border-brand-neon pl-6"><div class="flex items-center justify-between mb-6"><h2 class="text-2xl font-bold text-brand-offwhite">HR Voice<span class="ml-3 text-sm text-brand-gray font-normal">(<!-- -->10<!-- --> agents)</span></h2></div><div class="grid grid-cols-1 md:grid-cols-2 lg:grid-cols-3 gap-4"><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/eedbb67d-6b9f-4f37-ab53-b59dc6cf7438"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">ACC F5 BIG-IP Spoke HR Voice AI Agent</h3><span class="text-xs text-brand-gray">HR Voice</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/9bc9f68e-3422-43db-bd39-36510c9d1a60"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">AIOps Retrieve worker profile voice AI agent</h3><span class="text-xs text-brand-gray">HR Voice</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/80707fa3-792c-49f6-9a37-527b69996ea6"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Create work order Employee Details Updater voice AI agent</h3><span class="text-xs text-brand-gray">HR Voice</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/b0174aab-0909-4274-bdf3-ae0656796804"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">DEPRECATED) Order Exception Voice AI Agent</h3><span class="text-xs text-brand-gray">HR Voice</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24">
1<path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/861a142a-5c3c-43e3-a87c-cd908fd63363"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Employee Details Updater voice AI agent</h3><span class="text-xs text-brand-gray">HR Voice</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/c5072cb5-2ce1-4df4-bf5e-fca25ab79b54"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Holiday calendar voice AI agent</h3><span class="text-xs text-brand-gray">HR Voice</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div></div><a class="inline-flex items-center gap-2 mt-4 text-sm text-brand-neon font-bold hover:gap-3 transition-all" href="/category/hr-voice">View all <!-- -->10<!-- --> agents<svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M9 5l7 7-7 7"></path></svg></a></section><section class="border-l-4 border-brand-neon pl-6"><div class="flex items-center justify-between mb-6"><h2 class="text-2xl font-bold text-brand-offwhite">Integration AI Agents<span class="ml-3 text-sm text-brand-gray font-normal">(<!-- -->105<!-- --> agents)</span></h2></div><div class="grid grid-cols-1 md:grid-cols-2 lg:grid-cols-3 gap-4"><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/ecc52e89-b843-4163-8170-01709a5609a3"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Google Docs Spoke</h3><span class="text-xs text-brand-gray">Google Docs</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/e61ecad8-9d3b-44ad-9cae-7780165bf38d"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Google Tasks AI Agents</h3><span class="text-xs text-brand-gray">Google Tasks Spoke</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/88fb5053-4083-4eca-a9f1-3822a869cbe9"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">GovNotify message management AI agent</h3><span class="text-xs text-brand-gray">GovNotify Spoke</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24">
1<path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/a1732429-8490-4918-bcc0-e4670df84e6f"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Jenkins build management AI agent</h3><span class="text-xs text-brand-gray">Jenkins Spoke</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/b0c14ba5-8fdf-42b2-b7b9-d7de071cffbf"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Jenkins configuration management AI agent</h3><span class="text-xs text-brand-gray">Jenkins Spoke</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/88f2d697-5e7d-4039-92e0-ac2b146b6f9e"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Jenkins job management AI agent</h3><span class="text-xs text-brand-gray">Jenkins Spoke</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div></div><a class="inline-flex items-center gap-2 mt-4 text-sm text-brand-neon font-bold hover:gap-3 transition-all" href="/category/integration-ai-agents">View all <!-- -->105<!-- --> agents<svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M9 5l7 7-7 7"></path></svg></a></section><section class="border-l-4 border-brand-neon pl-6"><div class="flex items-center justify-between mb-6"><h2 class="text-2xl font-bold text-brand-offwhite">Integration Hub<span class="ml-3 text-sm text-brand-gray font-normal">(<!-- -->1<!-- --> agents)</span></h2></div><div class="grid grid-cols-1 md:grid-cols-2 lg:grid-cols-3 gap-4"><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/7cdcb7eb-1d27-44dc-9321-9df697314df9"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Issue readiness</h3><span class="text-xs text-brand-gray">Integration Hub</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div></div></section><section class="border-l-4 border-brand-neon pl-6"><div class="flex items-center justify-between mb-6"><h2 class="text-2xl font-bold text-brand-offwhite">IRM Compliance GenAI<span class="ml-3 text-sm text-brand-gray font-normal">(<!-- -->3<!-- --> agents)</span></h2></div><div class="grid grid-cols-1 md:grid-cols-2 lg:grid-cols-3 gap-4"><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/7f6c2670-d36f-45fb-abea-baa3df47981f"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Regulatory alert enrichment agent</h3><span class="text-xs text-brand-gray">IRM Compliance GenAI</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24">
1<path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/1a246286-1f36-4c1f-b94d-835192b559ba"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Regulatory alert recommendation agent</h3><span class="text-xs text-brand-gray">IRM Compliance GenAI</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/3722b501-c44c-47a4-8cdb-dd04822da96a"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Regulatory change task planning agent</h3><span class="text-xs text-brand-gray">IRM Compliance GenAI</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div></div></section><section class="border-l-4 border-brand-neon pl-6"><div class="flex items-center justify-between mb-6"><h2 class="text-2xl font-bold text-brand-offwhite">IT<span class="ml-3 text-sm text-brand-gray font-normal">(<!-- -->33<!-- --> agents)</span></h2></div><div class="grid grid-cols-1 md:grid-cols-2 lg:grid-cols-3 gap-4"><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/501ee778-e1e2-4768-9dcf-4bb3035b8732"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Action Agent</h3><span class="text-xs text-brand-gray">Zero Touch Service Desk</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/aac31f9f-a010-438b-9b58-9c44346cbf9d"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Additional incident context AI agent</h3><span class="text-xs text-brand-gray">IT Service Management AI agent collection</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/60c8db07-0ac6-42fe-bd4d-4d173b41b1fa"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Alert Automation AI Agent</h3><span class="text-xs text-brand-gray">AI Agents for AIOps</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24">
1<path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/8037bd9e-a284-4c10-a1f7-875f7e999fa1"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Asset Sourcing AI agent</h3><span class="text-xs text-brand-gray">AI Agents for ITAM</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/bc2443c4-d090-4ebc-b39e-3027de8c147d"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Closure Agent</h3><span class="text-xs text-brand-gray">Zero Touch Service Desk</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/5c0ef8ff-1a2e-44e3-a78f-3944cd2f704f"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">CSDM Business Application to Infrastructure AI Specialist</h3><span class="text-xs text-brand-gray">ITOM AI Agents For Service Mapping</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div></div><a class="inline-flex items-center gap-2 mt-4 text-sm text-brand-neon font-bold hover:gap-3 transition-all" href="/category/it">View all <!-- -->33<!-- --> agents<svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M9 5l7 7-7 7"></path></svg></a></section><section class="border-l-4 border-brand-neon pl-6"><div class="flex items-center justify-between mb-6"><h2 class="text-2xl font-bold text-brand-offwhite">IT Service Management AI agent collection<span class="ml-3 text-sm text-brand-gray font-normal">(<!-- -->8<!-- --> agents)</span></h2></div><div class="grid grid-cols-1 md:grid-cols-2 lg:grid-cols-3 gap-4"><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/0538e4f8-4472-4f3e-804a-858f3f55b344"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Change CI suggestion AI agent</h3><span class="text-xs text-brand-gray">IT Service Management AI agent collection</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24">
1<path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/6b5eb1eb-13f4-4c62-b10b-8017609c223c"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Change outage assistant AI agent</h3><span class="text-xs text-brand-gray">IT Service Management AI agent collection</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/89de4e12-d64d-4955-a131-7520c5b5cf46"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Change Request Plans AI Agent</h3><span class="text-xs text-brand-gray">IT Service Management AI agent collection</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/d5215547-8cd0-48cd-b165-bcd27834a1f7"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Create Incident AI Agent</h3><span class="text-xs text-brand-gray">IT Service Management AI agent collection</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/af6cc30d-bdc2-421d-9eba-ff5c49200db4"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">ITSM incident resolution plan investigation AI agent</h3><span class="text-xs text-brand-gray">IT Service Management AI agent collection</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/976ace4e-b7e9-4f9c-8303-745d03b87f56"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Link major incident or problem AI Agent</h3><span class="text-xs text-brand-gray">IT Service Management AI agent collection</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24">
1<path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div></div><a class="inline-flex items-center gap-2 mt-4 text-sm text-brand-neon font-bold hover:gap-3 transition-all" href="/category/it-service-management-ai-agent-collection">View all <!-- -->8<!-- --> agents<svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M9 5l7 7-7 7"></path></svg></a></section><section class="border-l-4 border-brand-neon pl-6"><div class="flex items-center justify-between mb-6"><h2 class="text-2xl font-bold text-brand-offwhite">IT Service Management AI voice agent collection<span class="ml-3 text-sm text-brand-gray font-normal">(<!-- -->1<!-- --> agents)</span></h2></div><div class="grid grid-cols-1 md:grid-cols-2 lg:grid-cols-3 gap-4"><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/8f416d64-8fb2-4e73-ab55-d3ceaabbd8db"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Manage ticket with voice AI agent</h3><span class="text-xs text-brand-gray">IT Service Management AI voice agent collection</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div></div></section><section class="border-l-4 border-brand-neon pl-6"><div class="flex items-center justify-between mb-6"><h2 class="text-2xl font-bold text-brand-offwhite">ITAM<span class="ml-3 text-sm text-brand-gray font-normal">(<!-- -->5<!-- --> agents)</span></h2></div><div class="grid grid-cols-1 md:grid-cols-2 lg:grid-cols-3 gap-4"><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/1d408f6b-75d5-4a76-a085-272f63ebe642"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Asset next best action AI agent</h3><span class="text-xs text-brand-gray">AI Agents for ITAM</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/783370e1-c450-40c4-aa4d-1dd1a43f46fd"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Evaluate asset AI agent</h3><span class="text-xs text-brand-gray">AI Agents for ITAM</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/da2344ce-8fb1-4b17-9c8e-64fffa1ca820"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Purchase order creation AI agent</h3><span class="text-xs text-brand-gray">AI Agents for ITAM</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24">
1<path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/ea1b7761-4889-4a89-b9e0-634bf754a940"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Repair asset AI agent</h3><span class="text-xs text-brand-gray">AI Agents for ITAM</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/515e0850-7591-41f4-bd40-cfa8d2ab4098"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">
1Transfer order creation AI agent</h3><span class="text-xs text-brand-gray">AI Agents for ITAM</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div></div></section><section class="border-l-4 border-brand-neon pl-6"><div class="flex items-center justify-between mb-6"><h2 class="text-2xl font-bold text-brand-offwhite">Kubernetes<span class="ml-3 text-sm text-brand-gray font-normal">(<!-- -->1<!-- --> agents)</span></h2></div><div class="grid grid-cols-1 md:grid-cols-2 lg:grid-cols-3 gap-4"><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/4b0e9329-6bd7-4b7d-9167-c468c0f485b2"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">DEPRECATED) Kubernetes secret management AI agent</h3><span class="text-xs text-brand-gray">Kubernetes</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div></div></section><section class="border-l-4 border-brand-neon pl-6"><div class="flex items-center justify-between mb-6"><h2 class="text-2xl font-bold text-brand-offwhite">Manage Order Operations<span class="ml-3 text-sm text-brand-gray font-normal">(<!-- -->2<!-- --> agents)</span></h2></div><div class="grid grid-cols-1 md:grid-cols-2 lg:grid-cols-3 gap-4"><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/1b0f7888-5cfa-42d0-9eb5-6f79fdd92be3"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Manage order operations</h3><span class="text-xs text-brand-gray">Manage Order Operations</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/a59cbdca-e673-4b63-b1fc-22876e85b2ec"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Order Exception Voice AI Agent</h3><span class="text-xs text-brand-gray">Manage Order Operations</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div></div></section><section class="border-l-4 border-brand-neon pl-6"><div class="flex items-center justify-between mb-6"><h2 class="text-2xl font-bold text-brand-offwhite">Microsoft Entra ID<span class="ml-3 text-sm text-brand-gray font-normal">(<!-- -->3<!-- --> agents)</span></h2></div><div class="grid grid-cols-1 md:grid-cols-2 lg:grid-cols-3 gap-4"><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20">
1<a href="/agents/204e7506-f6cd-4834-aaf6-c764fc3d61be"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Microsoft Entra ID group management AI agent</h3><span class="text-xs text-brand-gray">Microsoft Entra ID Spoke</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/48671565-61ea-41eb-a0b3-2bf20bffe7fa"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Microsoft Entra ID license management AI agent</h3><span class="text-xs text-brand-gray">Microsoft Entra ID Spoke</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/c2da6f8a-80bf-4af6-9265-887cf47d41ad"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Microsoft Entra ID user management AI agent</h3><span class="text-xs text-brand-gray">Microsoft Entra ID Spoke</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div></div></section><section class="border-l-4 border-brand-neon pl-6"><div class="flex items-center justify-between mb-6"><h2 class="text-2xl font-bold text-brand-offwhite">MID Guardian<span class="ml-3 text-sm text-brand-gray font-normal">(<!-- -->4<!-- --> agents)</span></h2></div><div class="grid grid-cols-1 md:grid-cols-2 lg:grid-cols-3 gap-4"><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/d85385b8-1562-4854-8904-5e90007b48ab"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">MID common AI agent</h3><span class="text-xs text-brand-gray">MID Guardian</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/744159ec-abfa-4186-bf11-2a5d11d571d5"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">MID keystore AI agent</h3><span class="text-xs text-brand-gray">MID Guardian</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24">
1<path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/0041cdf9-9796-4c50-a374-24b1a4a6cc94"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">MID network AI agent</h3><span class="text-xs text-brand-gray">MID Guardian</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/898e68cc-c1c9-4f7c-afef-814b95dfd817"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">MID upgrade AI agent</h3><span class="text-xs text-brand-gray">MID Guardian</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div></div></section><section class="border-l-4 border-brand-neon pl-6"><div class="flex items-center justify-between mb-6"><h2 class="text-2xl font-bold text-brand-offwhite">Notifications Email Agents<span class="ml-3 text-sm text-brand-gray font-normal">(<!-- -->3<!-- --> agents)</span></h2></div><div class="grid grid-cols-1 md:grid-cols-2 lg:grid-cols-3 gap-4"><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/723727da-4614-4d13-8d47-ff34d47aff38"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Email Generator Agent</h3><span class="text-xs text-brand-gray">Notifications Email Agents</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/25f66e46-757e-4eeb-8973-611b80d3d0d3"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Intent Executor Agent</h3><span class="text-xs text-brand-gray">Notifications Email Agents</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/ed4b81bd-5f49-442f-80f3-dece768a8dc3"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Intent Identification Agent</h3><span class="text-xs text-brand-gray">Notifications Email Agents</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24">
1<path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div></div></section><section class="border-l-4 border-brand-neon pl-6"><div class="flex items-center justify-between mb-6"><h2 class="text-2xl font-bold text-brand-offwhite">Now Assist<span class="ml-3 text-sm text-brand-gray font-normal">(<!-- -->1<!-- --> agents)</span></h2></div><div class="grid grid-cols-1 md:grid-cols-2 lg:grid-cols-3 gap-4"><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/ecdf3bc0-238a-4762-8e02-506f5c73a4c9"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Demo Next Best Action Agent Okta group management AI agent</h3><span class="text-xs text-brand-gray">Now Assist</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div></div></section><section class="border-l-4 border-brand-neon pl-6"><div class="flex items-center justify-between mb-6"><h2 class="text-2xl font-bold text-brand-offwhite">Now Assist AI Agents<span class="ml-3 text-sm text-brand-gray font-normal">(<!-- -->2<!-- --> agents)</span></h2></div><div class="grid grid-cols-1 md:grid-cols-2 lg:grid-cols-3 gap-4"><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/c03b6798-6d2d-4dba-b9f2-458c0b05eb2b"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Instruction Refinement AI agent</h3><span class="text-xs text-brand-gray">Now Assist AI Agents</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/a073e146-ed60-43b2-a3aa-531ccdc3266e"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Performance analysis AI agent</h3><span class="text-xs text-brand-gray">Now Assist AI Agents</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div></div></section><section class="border-l-4 border-brand-neon pl-6"><div class="flex items-center justify-between mb-6"><h2 class="text-2xl font-bold text-brand-offwhite">Now Assist for Accounts Payable Operations (APO)<span class="ml-3 text-sm text-brand-gray font-normal">(<!-- -->2<!-- --> agents)</span></h2></div><div class="grid grid-cols-1 md:grid-cols-2 lg:grid-cols-3 gap-4"><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/c4502ee9-ca90-4639-b674-d18737062066"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Inquiry resolution provider</h3><span class="text-xs text-brand-gray">Now Assist for Accounts Payable Operations (APO)</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24">
1<path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/425612e8-4988-4047-8f48-89ef6fc2bfa9"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Recommend invoice owner</h3><span class="text-xs text-brand-gray">Now Assist for Accounts Payable Operations (APO)</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div></div></section><section class="border-l-4 border-brand-neon pl-6"><div class="flex items-center justify-between mb-6"><h2 class="text-2xl font-bold text-brand-offwhite">Now Assist for Environmental, Social, and Governance (ESG)<span class="ml-3 text-sm text-brand-gray font-normal">(<!-- -->2<!-- --> agents)</span></h2></div><div class="grid grid-cols-1 md:grid-cols-2 lg:grid-cols-3 gap-4"><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/0dfdfd3e-af7c-4b69-9672-2cad3a7352fb"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Calculation creation AI agent</h3><span class="text-xs text-brand-gray">Now Assist for Environmental, Social, and Governance (ESG)</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/85becddd-c970-43ae-801c-5c4d21574f63"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Calculation operand AI agent</h3><span class="text-xs text-brand-gray">Now Assist for Environmental, Social, and Governance (ESG)</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div></div></section><section class="border-l-4 border-brand-neon pl-6"><div class="flex items-center justify-between mb-6"><h2 class="text-2xl font-bold text-brand-offwhite">Now Assist for Integration Hub<span class="ml-3 text-sm text-brand-gray font-normal">(<!-- -->2<!-- --> agents)</span></h2></div><div class="grid grid-cols-1 md:grid-cols-2 lg:grid-cols-3 gap-4"><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/aa0650fb-e9a1-46e1-a209-345a87f5997e"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Meeting scheduler AI agent</h3><span class="text-xs text-brand-gray">Now Assist for Integration Hub</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24">
1<path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/5212364d-4d1f-4de9-8aa9-89904a01055d"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Survey Analysis AI agent</h3><span class="text-xs text-brand-gray">Now Assist for Integration Hub</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div></div></section><section class="border-l-4 border-brand-neon pl-6"><div class="flex items-center justify-between mb-6"><h2 class="text-2xl font-bold text-brand-offwhite">Now Assist for Legal Service Delivery<span class="ml-3 text-sm text-brand-gray font-normal">(<!-- -->1<!-- --> agents)</span></h2></div><div class="grid grid-cols-1 md:grid-cols-2 lg:grid-cols-3 gap-4"><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/26073685-4c42-4e88-968b-dfc317e42939"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Resolution Action AI Agent</h3><span class="text-xs text-brand-gray">Now Assist for Legal Service Delivery</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div></div></section><section class="border-l-4 border-brand-neon pl-6"><div class="flex items-center justify-between mb-6"><h2 class="text-2xl font-bold text-brand-offwhite">Now Assist for SOM for Telecommunications<span class="ml-3 text-sm text-brand-gray font-normal">(<!-- -->2<!-- --> agents)</span></h2></div><div class="grid grid-cols-1 md:grid-cols-2 lg:grid-cols-3 gap-4"><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/d1be8504-42a4-43d6-8af0-53e60abeec8b"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Order Enrichment AI agent</h3><span class="text-xs text-brand-gray">Now Assist for SOM for Telecommunications</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/93b57d7b-962b-401d-81d4-5a669be985f4"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Order Fulfillment AI agent</h3><span class="text-xs text-brand-gray">Now Assist for SOM for Telecommunications</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24">
1<path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div></div></section><section class="border-l-4 border-brand-neon pl-6"><div class="flex items-center justify-between mb-6"><h2 class="text-2xl font-bold text-brand-offwhite">Now Assist for Strategic Portfolio Management (SPM)<span class="ml-3 text-sm text-brand-gray font-normal">(<!-- -->1<!-- --> agents)</span></h2></div><div class="grid grid-cols-1 md:grid-cols-2 lg:grid-cols-3 gap-4"><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/fa7824be-9c36-40c0-9b5a-7229978ff496"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Validate the work item and generate stories AI agent</h3><span class="text-xs text-brand-gray">Now Assist for Strategic Portfolio Management (SPM)</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div></div></section><section class="border-l-4 border-brand-neon pl-6"><div class="flex items-center justify-between mb-6"><h2 class="text-2xl font-bold text-brand-offwhite">Now Assist for Supplier Lifecycle Operations (SLO)<span class="ml-3 text-sm text-brand-gray font-normal">(<!-- -->2<!-- --> agents)</span></h2></div><div class="grid grid-cols-1 md:grid-cols-2 lg:grid-cols-3 gap-4"><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/079ca199-7aa1-46a1-b775-636826ec2535"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Supplier data validator AI agent</h3><span class="text-xs text-brand-gray">Now Assist for Supplier Lifecycle Operations (SLO)</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/f8b7ab4e-5da9-4df9-a5ec-3ff94a71612f"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Supplier document strategy generator agent</h3><span class="text-xs text-brand-gray">Now Assist for Supplier Lifecycle Operations (SLO)</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div></div></section><section class="border-l-4 border-brand-neon pl-6"><div class="flex items-center justify-between mb-6"><h2 class="text-2xl font-bold text-brand-offwhite">Now Assist for Vulnerability Response<span class="ml-3 text-sm text-brand-gray font-normal">(<!-- -->1<!-- --> agents)</span></h2></div><div class="grid grid-cols-1 md:grid-cols-2 lg:grid-cols-3 gap-4"><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/a5ad9f3b-5910-40b8-92b3-95ceefbbc179"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">VR data retrieval agent</h3><span class="text-xs text-brand-gray">Now Assist for Vulnerability Response</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24">
1<path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div></div></section><section class="border-l-4 border-brand-neon pl-6"><div class="flex items-center justify-between mb-6"><h2 class="text-2xl font-bold text-brand-offwhite">Now Assist in Contract Management<span class="ml-3 text-sm text-brand-gray font-normal">(<!-- -->3<!-- --> agents)</span></h2></div><div class="grid grid-cols-1 md:grid-cols-2 lg:grid-cols-3 gap-4"><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/4314bb36-41ac-4954-b268-96ddf4ffe1f6"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Contract Repository AI agent</h3><span class="text-xs text-brand-gray">Now Assist in Contract Management</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/6477dfdb-34fd-4aef-9dae-70bd76981456"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Search contracts AI agent</h3><span class="text-xs text-brand-gray">Now Assist in Contract Management</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/96e9014e-18c3-47b2-a8eb-016528a1819b"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Smart Documents Agent</h3><span class="text-xs text-brand-gray">Now Assist in Contract Management</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div></div></section><section class="border-l-4 border-brand-neon pl-6"><div class="flex items-center justify-between mb-6"><h2 class="text-2xl font-bold text-brand-offwhite">Now Assist Requestor<span class="ml-3 text-sm text-brand-gray font-normal">(<!-- -->1<!-- --> agents)</span></h2></div><div class="grid grid-cols-1 md:grid-cols-2 lg:grid-cols-3 gap-4"><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/d5b69f53-6d88-47fd-b50e-52bed60bba08"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Approval Assistance Agent Document and visual insights AI agent</h3><span class="text-xs text-brand-gray">Now Assist Requestor</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24">
1<path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div></div></section><section class="border-l-4 border-brand-neon pl-6"><div class="flex items-center justify-between mb-6"><h2 class="text-2xl font-bold text-brand-offwhite">Observability<span class="ml-3 text-sm text-brand-gray font-normal">(<!-- -->3<!-- --> agents)</span></h2></div><div class="grid grid-cols-1 md:grid-cols-2 lg:grid-cols-3 gap-4"><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/de29e544-b6e1-439d-923a-bd6e7cdb3113"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Dynatrace analysis AI agent</h3><span class="text-xs text-brand-gray">AI agents for Observability</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/e85852b7-1e88-4567-ba94-cde73ea1019a"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Kentik analysis AI agent</h3><span class="text-xs text-brand-gray">AI agents for Observability</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/ac8b6154-7eb5-492a-851f-44e2d004d850"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">New Relic analysis AI agent</h3><span class="text-xs text-brand-gray">AI agents for Observability</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div></div></section><section class="border-l-4 border-brand-neon pl-6"><div class="flex items-center justify-between mb-6"><h2 class="text-2xl font-bold text-brand-offwhite">
1Platform<span class="ml-3 text-sm text-brand-gray font-normal">(<!-- -->3<!-- --> agents)</span></h2></div><div class="grid grid-cols-1 md:grid-cols-2 lg:grid-cols-3 gap-4"><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/4369119a-963a-4487-9543-9c0ca15450e2"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Client Collector (ACC) Diagnostic Agent</h3><span class="text-xs text-brand-gray">Platform</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/4acf8116-cbaa-4147-acb8-a2dd70ab7f8c"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Next action recommendation AI agent</h3><span class="text-xs text-brand-gray">Platform AI Agents and Skills</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/baa57d7e-8a41-4ecc-9887-ba32341f94d9"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Record field value prediction AI agent</h3><span class="text-xs text-brand-gray">Platform AI Agents and Skills</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div></div></section><section class="border-l-4 border-brand-neon pl-6"><div class="flex items-center justify-between mb-6"><h2 class="text-2xl font-bold text-brand-offwhite">PLATFORM<span class="ml-3 text-sm text-brand-gray font-normal">(<!-- -->70<!-- --> agents)</span></h2></div><div class="grid grid-cols-1 md:grid-cols-2 lg:grid-cols-3 gap-4"><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/d477a163-d4b2-4568-ab20-682e96572026"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Access Observer Configuration Manager</h3><span class="text-xs text-brand-gray">Now Assist for Vault</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/f0e8e9d0-9a12-49bd-bcd7-d7a4397e4435"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Access Validation for Privacy Advanced Configurations</h3><span class="text-xs text-brand-gray">Now Assist for Vault</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24">
1<path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/a2ea119a-6562-4aa4-80e8-378810f38108"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Agentic debugging and optimization Parent AI Agent</h3><span class="text-xs text-brand-gray">Now Assist AI Agents</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/e2d3ce16-05f3-4dea-b40d-5cebac7ed0f1"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">AI Search Configuration Agent</h3><span class="text-xs text-brand-gray">AI Search Admin Console</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/4b04eceb-fb01-4eeb-922c-07b3a9519a92"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">AI Search XCC Agent</h3><span class="text-xs text-brand-gray">External content connectors - Now assist agent</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/1978c6eb-902f-4648-a88d-984e8d0477be"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Automation Finder</h3><span class="text-xs text-brand-gray">Now Assist for Automation Center</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div></div><a class="inline-flex items-center gap-2 mt-4 text-sm text-brand-neon font-bold hover:gap-3 transition-all" href="/category/platform">View all <!-- -->70<!-- --> agents<svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M9 5l7 7-7 7"></path></svg></a></section><section class="border-l-4 border-brand-neon pl-6"><div class="flex items-center justify-between mb-6"><h2 class="text-2xl font-bold text-brand-offwhite">Platform AI Agents<span class="ml-3 text-sm text-brand-gray font-normal">(<!-- -->29<!-- --> agents)</span></h2></div><div class="grid grid-cols-1 md:grid-cols-2 lg:grid-cols-3 gap-4"><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/21e3bfb2-900c-41b2-9eb2-969deb77171f"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Approval Assistance Agent</h3><span class="text-xs text-brand-gray">Now Assist Agents for requestor</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24">
1<path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/956c3137-beb4-42ba-b8c9-1900096674d6"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Demo Next Best Action Agent</h3><span class="text-xs text-brand-gray">Now Assist AI Agents</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/5effffd7-a5fa-4e3d-9a8e-a0cd4965d9fb"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Document and visual insights AI agent</h3><span class="text-xs text-brand-gray">Now Assist in Document Intelligence</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/c8a4f66f-0f1a-4b5c-800b-bc0a5e195131"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Email action and information AI agent</h3><span class="text-xs text-brand-gray">Platform AI Agents and Skills</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/0299058d-87da-45c4-b585-603b67c88201"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Email on Existing Parent Lead</h3><span class="text-xs text-brand-gray">Platform AI Agents and Skills</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/ffc41a8f-4f94-442e-935d-58de948ea7a8"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Email to new Task Creation</h3><span class="text-xs text-brand-gray">Platform AI Agents and Skills</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24">
1<path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div></div><a class="inline-flex items-center gap-2 mt-4 text-sm text-brand-neon font-bold hover:gap-3 transition-all" href="/category/platform-ai-agents">View all <!-- -->29<!-- --> agents<svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M9 5l7 7-7 7"></path></svg></a></section><section class="border-l-4 border-brand-neon pl-6"><div class="flex items-center justify-between mb-6"><h2 class="text-2xl font-bold text-brand-offwhite">Platform Usecase<span class="ml-3 text-sm text-brand-gray font-normal">(<!-- -->8<!-- --> agents)</span></h2></div><div class="grid grid-cols-1 md:grid-cols-2 lg:grid-cols-3 gap-4"><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/41ad7c3d-b7d0-418c-9d3a-8a52d75482b1"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">ATF troubleshooting agent</h3><span class="text-xs text-brand-gray">Platform Usecase</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/379e0553-a2c8-4884-984a-652cf7fc2046"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Incident trends analyzer</h3><span class="text-xs text-brand-gray">AI Agents Platform Usecase</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/14daa50a-315f-4d60-a65a-01f635d7e097"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Problem investigator</h3><span class="text-xs text-brand-gray">AI Agents Platform Usecase</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/c57d4189-27bd-4896-897a-04beed6b03da"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Survey analyzer</h3><span class="text-xs text-brand-gray">AI Agents Platform Usecase</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/4876a47b-f5bb-4bab-bc34-b31b577ada29"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Survey filling answer suggester</h3><span class="text-xs text-brand-gray">AI Agents Platform Usecase</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24">
1<path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/c0fbcda6-4e13-4ff7-bf1a-0caa0be86747"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Survey filling data collector</h3><span class="text-xs text-brand-gray">AI Agents Platform Usecase</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div></div><a class="inline-flex items-center gap-2 mt-4 text-sm text-brand-neon font-bold hover:gap-3 transition-all" href="/category/platform-usecase">View all <!-- -->8<!-- --> agents<svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M9 5l7 7-7 7"></path></svg></a></section><section class="border-l-4 border-brand-neon pl-6"><div class="flex items-center justify-between mb-6"><h2 class="text-2xl font-bold text-brand-offwhite">Procurement &amp; Supplier AI Agents<span class="ml-3 text-sm text-brand-gray font-normal">(<!-- -->16<!-- --> agents)</span></h2></div><div class="grid grid-cols-1 md:grid-cols-2 lg:grid-cols-3 gap-4"><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/c462678d-abe8-4c14-acd5-a7e29aeda19f"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Calculate contract lead time AI agent</h3><span class="text-xs text-brand-gray">Now Assist in Contract Management</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/014eb5e8-aa81-453c-91e7-12a7902b4eb3"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Contract record handler AI agent</h3><span class="text-xs text-brand-gray">Now Assist in Contract Management</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/29fd062f-81a9-4be7-b3fa-e9243f935d8f"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Extract contract metadata AI agent</h3><span class="text-xs text-brand-gray">Now Assist in Contract Management</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24">
1<path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/7a9bef3e-6c6f-4481-8b40-698e1066a16d"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Guided checkout agent</h3><span class="text-xs text-brand-gray">Procurement &amp; Supplier AI Agents</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/707cd7de-5dd8-448d-b663-7d9577138eb8"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Invoice Inquiry Data Collector</h3><span class="text-xs text-brand-gray">Account Payable Operations</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/50f1b3c3-8ece-4058-b2c7-9184d85a200e"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Invoice resolution provider</h3><span class="text-xs text-brand-gray">Now Assist for Accounts Payable Operations (APO)</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div></div><a class="inline-flex items-center gap-2 mt-4 text-sm text-brand-neon font-bold hover:gap-3 transition-all" href="/category/procurement-&amp;-supplier-ai-agents">View all <!-- -->16<!-- --> agents<svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M9 5l7 7-7 7"></path></svg></a></section><section class="border-l-4 border-brand-neon pl-6"><div class="flex items-center justify-between mb-6"><h2 class="text-2xl font-bold text-brand-offwhite">Risk &amp; Security AI Agents<span class="ml-3 text-sm text-brand-gray font-normal">(<!-- -->16<!-- --> agents)</span></h2></div><div class="grid grid-cols-1 md:grid-cols-2 lg:grid-cols-3 gap-4"><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/4dc13ff5-cfe0-4780-96a0-7b56416070f3"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">CISA vulnerability analysis AI agent</h3><span class="text-xs text-brand-gray">Now Assist for Vulnerability Response</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24">
1<path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/0914ebce-7275-4927-99a3-546378f36dc1"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Exchange online integration handling AI agent</h3><span class="text-xs text-brand-gray">Now Assist for Security Incident Response (SIR)</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/ce8b8e94-086e-4765-a5c5-963d819e0ed5"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Issue action plan AI agent</h3><span class="text-xs text-brand-gray">GRC Common GenAI</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/5875696d-1aa4-4b22-8fbd-37d22bb6ed46"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Microsoft security copilot agent</h3><span class="text-xs text-brand-gray">Security Incident Response integration with Microsoft Security Copilot</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/d9fa579c-4658-4233-aa99-3cbbed504a1f"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Observable analysis AI agent</h3><span class="text-xs text-brand-gray">Now Assist for Security Incident Response (SIR)</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/fd0c7103-06c7-4bee-b84c-2b1eec49ef09"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Remediation compliance analysis AI Agent</h3><span class="text-xs text-brand-gray">Now Assist for Vulnerability Response</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24">
1<path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div></div><a class="inline-flex items-center gap-2 mt-4 text-sm text-brand-neon font-bold hover:gap-3 transition-all" href="/category/risk-&amp;-security-ai-agents">View all <!-- -->16<!-- --> agents<svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M9 5l7 7-7 7"></path></svg></a></section><section class="border-l-4 border-brand-neon pl-6"><div class="flex items-center justify-between mb-6"><h2 class="text-2xl font-bold text-brand-offwhite">SECURITY &amp; RISK<span class="ml-3 text-sm text-brand-gray font-normal">(<!-- -->1<!-- --> agents)</span></h2></div><div class="grid grid-cols-1 md:grid-cols-2 lg:grid-cols-3 gap-4"><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/136c378b-63c7-4a9c-9d55-b9fb56f1191a"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">EDR Agent</h3><span class="text-xs text-brand-gray">Now Assist for Security Incident Response (SIR)</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div></div></section><section class="border-l-4 border-brand-neon pl-6"><div class="flex items-center justify-between mb-6"><h2 class="text-2xl font-bold text-brand-offwhite">Service Bridge Provider<span class="ml-3 text-sm text-brand-gray font-normal">(<!-- -->2<!-- --> agents)</span></h2></div><div class="grid grid-cols-1 md:grid-cols-2 lg:grid-cols-3 gap-4"><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/cb721ef9-eac5-45e9-afaf-ed80caa15582"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Registration Error Monitor</h3><span class="text-xs text-brand-gray">AI Agents for Service Bridge Provider</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/6596ace7-b1ee-472f-9b1b-62da5d40881a"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Registration Initiator</h3><span class="text-xs text-brand-gray">AI Agents for Service Bridge Provider</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div></div></section><section class="border-l-4 border-brand-neon pl-6"><div class="flex items-center justify-between mb-6"><h2 class="text-2xl font-bold text-brand-offwhite">ServiceNow Store AI Agent Marketplace<span class="ml-3 text-sm text-brand-gray font-normal">(<!-- -->95<!-- --> agents)</span></h2></div><div class="grid grid-cols-1 md:grid-cols-2 lg:grid-cols-3 gap-4"><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/0dd1a704-235b-4dbb-9e28-6baa2aefb274"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">ActiTrack (ServiceNow Store)</h3><span class="text-xs text-brand-gray">NATLEX Technology Solutions Pvt Ltd</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24">
1<path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/7cfa085a-e528-4dc5-9d1b-2868efcb76a6"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Agentic AI - App Certification Optimizer (ServiceNow Store)</h3><span class="text-xs text-brand-gray">Work4Flow</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/c54626a0-d317-411e-a5d3-0f0af12a8c3d"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Agentic AI - Automated KB Generation (ServiceNow Store)</h3><span class="text-xs text-brand-gray">Work4Flow</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/a63b1dcf-c6a9-4b45-8af3-791404fedc60"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Agentic AI - CMDB CI Mapping Assist (ServiceNow Store)</h3><span class="text-xs text-brand-gray">Work4Flow</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/c1af154d-8317-4cc0-b480-4ff3b207bf9a"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Agentic AI - Knowledge Article Optimizer (ServiceNow Store)</h3><span class="text-xs text-brand-gray">Work4Flow</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/ae30547b-a318-4c0b-b78a-113a67230f46"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Agentic AI - Optimizer (ServiceNow Store)</h3><span class="text-xs text-brand-gray">Work4Flow</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24">
1<path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div></div><a class="inline-flex items-center gap-2 mt-4 text-sm text-brand-neon font-bold hover:gap-3 transition-all" href="/category/servicenow-store-ai-agent-marketplace">View all <!-- -->95<!-- --> agents<svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M9 5l7 7-7 7"></path></svg></a></section><section class="border-l-4 border-brand-neon pl-6"><div class="flex items-center justify-between mb-6"><h2 class="text-2xl font-bold text-brand-offwhite">SPOKES<span class="ml-3 text-sm text-brand-gray font-normal">(<!-- -->65<!-- --> agents)</span></h2></div><div class="grid grid-cols-1 md:grid-cols-2 lg:grid-cols-3 gap-4"><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/c972acd4-8cca-4745-87b3-914a997e449e"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Docusign eSignature account management AI agent</h3><span class="text-xs text-brand-gray">Docusign eSignature Spoke</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/6ad0de61-a6a4-4415-b386-351af0b7a089"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Docusign eSignature bulk envelopes management AI agent</h3><span class="text-xs text-brand-gray">Docusign eSignature Spoke</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/46ef0888-0154-4f60-a866-9c069ea08215"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Docusign eSignature document management AI agent</h3><span class="text-xs text-brand-gray">Docusign eSignature Spoke</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/a8578533-fbe4-490a-97e7-5914df3933a7"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Docusign eSignature document signature AI agent</h3><span class="text-xs text-brand-gray">Docusign eSignature Spoke</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24">
1<path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/b36b0c38-4b4b-43d4-bab5-6e5b101493a9"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Docusign eSignature envelope management AI agent</h3><span class="text-xs text-brand-gray">Docusign eSignature Spoke</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/f24893f8-b943-4ca4-be92-200b3d6a7ce0"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Docusign eSignature group management AI agent</h3><span class="text-xs text-brand-gray">Docusign eSignature Spoke</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div></div><a class="inline-flex items-center gap-2 mt-4 text-sm text-brand-neon font-bold hover:gap-3 transition-all" href="/category/spokes">View all <!-- -->65<!-- --> agents<svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M9 5l7 7-7 7"></path></svg></a></section><section class="border-l-4 border-brand-neon pl-6"><div class="flex items-center justify-between mb-6"><h2 class="text-2xl font-bold text-brand-offwhite">Technology AI Agents<span class="ml-3 text-sm text-brand-gray font-normal">(<!-- -->46<!-- --> agents)</span></h2></div><div class="grid grid-cols-1 md:grid-cols-2 lg:grid-cols-3 gap-4"><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/c7e45e6d-5d6d-4075-9a52-430d4c455342"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Alert analysis AI agent</h3><span class="text-xs text-brand-gray">AI Agents for AIOps</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/d86d91b0-a9d3-4e69-9a8d-06951d00059b"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Alert handling AI agent</h3><span class="text-xs text-brand-gray">AI Agents for AIOps</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/d3a32777-612e-4111-9169-86fcc124edef"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Alert history analysis AI agent</h3><span class="text-xs text-brand-gray">AI Agents for AIOps</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24">
1<path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/6d615df1-e49e-4197-bfca-5320486687c4"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Alert verification AI agent</h3><span class="text-xs text-brand-gray">AI Agents for AIOps</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/eaab91d3-53fc-4ead-8066-a13b0fa0b0ac"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Analyze Potential Impact Agent</h3><span class="text-xs text-brand-gray">ITOM AI Agents For Service Mapping</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/e50505e5-d029-42da-a302-74fabbd1e4c4"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Categorize ITSM incident AI agent</h3><span class="text-xs text-brand-gray">IT Service Management AI agent collection</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div></div><a class="inline-flex items-center gap-2 mt-4 text-sm text-brand-neon font-bold hover:gap-3 transition-all" href="/category/technology-ai-agents">View all <!-- -->46<!-- --> agents<svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M9 5l7 7-7 7"></path></svg></a></section><section class="border-l-4 border-brand-neon pl-6"><div class="flex items-center justify-between mb-6"><h2 class="text-2xl font-bold text-brand-offwhite">Telecommunications Media and Technology AI agent collection<span class="ml-3 text-sm text-brand-gray font-normal">(<!-- -->2<!-- --> agents)</span></h2></div><div class="grid grid-cols-1 md:grid-cols-2 lg:grid-cols-3 gap-4"><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/2adda908-3614-4aa9-b2f7-f143be65523b"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Customer interaction context gatherer AI agent</h3><span class="text-xs text-brand-gray">Telecommunications Media and Technology AI agent collection</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24">
1<path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/ce3dbb61-a7c5-4f48-9ec1-2cf4963e1526"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Ticket creation AI agent</h3><span class="text-xs text-brand-gray">Telecommunications Media and Technology AI agent collection</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div></div></section><section class="border-l-4 border-brand-neon pl-6"><div class="flex items-center justify-between mb-6"><h2 class="text-2xl font-bold text-brand-offwhite">UI Generation<span class="ml-3 text-sm text-brand-gray font-normal">(<!-- -->1<!-- --> agents)</span></h2></div><div class="grid grid-cols-1 md:grid-cols-2 lg:grid-cols-3 gap-4"><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/536f7739-d6af-444b-a6ba-ae2197d7b0c3"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">UI Builder Agent</h3><span class="text-xs text-brand-gray">UI Generation</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div></div></section><section class="border-l-4 border-brand-neon pl-6"><div class="flex items-center justify-between mb-6"><h2 class="text-2xl font-bold text-brand-offwhite">X (Twitter)<span class="ml-3 text-sm text-brand-gray font-normal">(<!-- -->1<!-- --> agents)</span></h2></div><div class="grid grid-cols-1 md:grid-cols-2 lg:grid-cols-3 gap-4"><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/978aa2d3-c3f1-47eb-9214-61cc4bd459b8"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">Box AI Agent</h3><span class="text-xs text-brand-gray">X (Twitter)</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div></div></section><section class="border-l-4 border-brand-neon pl-6"><div class="flex items-center justify-between mb-6"><h2 class="text-2xl font-bold text-brand-offwhite">Zero Copy Connector for ERP<span class="ml-3 text-sm text-brand-gray font-normal">(<!-- -->3<!-- --> agents)</span></h2></div><div class="grid grid-cols-1 md:grid-cols-2 lg:grid-cols-3 gap-4"><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/370c4e21-a47b-4860-b816-8158363a28d3"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">ERP action invoker AI agent</h3><span class="text-xs text-brand-gray">
1Zero Copy Connector for ERP</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/92423d35-55e4-4d65-884a-83699cdda632"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">ERP data fetcher AI agent</h3><span class="text-xs text-brand-gray">Zero Copy Connector for ERP</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div><div class="bg-brand-green/50 border p-4 hover:border-brand-neon hover:bg-brand-green transition-all duration-300 group relative border-brand-light/20"><a href="/agents/5f8688c3-2a38-4b95-ad56-e3c7ceed3aaa"><h3 class="text-sm font-semibold text-brand-offwhite mb-2 group-hover:text-brand-neon transition-colors line-clamp-2 pr-8">ERP output formatter AI agent</h3><span class="text-xs text-brand-gray">
1Zero Copy Connector for ERP</span></a><button class="absolute top-3 right-3 w-6 h-6 flex items-center justify-center border transition-all border-brand-light/40 text-brand-gray hover:border-brand-neon hover:text-brand-neon" title="Add to compare"><svg class="w-4 h-4" fill="none" stroke="currentColor" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4"></path></svg></button></div></div></section></div></main><footer class="border-t border-brand-light/10 bg-brand-green py-12 mt-12 relative z-10 pb-24"><div class="max-w-7xl mx-auto px-4 sm:px-6 lg:px-8 text-center"><p class="text-brand-gray text-sm mb-4">© <!-- -->2026<!-- --> SNAgents.ai - A free community resource for ServiceNow AI Agents</p><p class="text-brand-gray/70 text-xs mb-4">Not affiliated with ServiceNow, Inc.</p><div class="flex justify-center space-x-8"><a class="text-brand-gray hover:text-brand-neon text-sm font-medium transition-colors" href="/">Home</a><a class="text-brand-gray hover:text-brand-neon text-sm font-medium transition-colors" href="/agents">Agents</a><a class="text-brand-gray hover:text-brand-neon text-sm font-medium transition-colors" href="/learn">Learn</a></div></div></footer></div>
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1,{\"id\":\"fda7b3ce-68ca-4192-a5c4-7908709c7a4b\",\"name\":\"Agentic AI - Tech Assist (ServiceNow Store)\",\"category\":\"ServiceNow Store AI Agent Marketplace\",\"collection\":\"Work4Flow\",\"description\":\"Stop Searching Massive PDFs. Start Troubleshooting with Agentic AI - Tech Assist.\",\"documentation_url\":\"https://store.servicenow.com/store/app/61dfc7cf1b322610229141d1b24bcb0e\",\"use_cases\":[\"Evaluate Agentic AI - Tech Assist as a ServiceNow Store AI Agent Marketplace listing\",\"Compare publisher, pricing, and latest-update context for Agentic AI - Tech Assist\",\"Review Work4Flow as the listed Store publisher\"],\"features\":[\"Seller: Work4Flow\",\"Price type: paid\",\"Store listing type: scoped_app\"],\"related_products\":[\"ServiceNow Store\"],\"release_version\":\"ServiceNow Store\",\"created_at\":\"2026-05-18T20:00:39.794151+00:00\",\"updated_at\":\"2026-05-18T20:40:52.852859+00:00\"},{\"id\":\"42b6f970-7e4d-4def-ac75-683143a3fc6b\",\"name\":\"Agentic AI Connector: NVIDIA NIM (ServiceNow Store)\",\"category\":\"ServiceNow Store AI Agent Marketplace\",\"collection\":\"Work4Flow\",\"description\":\"Agentic AI Connector: NVIDIA NIM is a ServiceNow Store AI Agent Marketplace listing from Work4Flow. SNAgents tracks its Store source, publisher context, and marketplace metadata separately from platform-native ServiceNow AI agents.\",\"documentation_url\":\"https://store.servicenow.com/store/app/78b3aa811b55e290ddfa16db234bcbb8\",\"use_cases\":[\"Evaluate Agentic AI Connector: NVIDIA NIM as a ServiceNow Store AI Agent Marketplace listing\",\"Compare publisher, pricing, and latest-update context for Agentic AI Connector: NVIDIA NIM\",\"Review Work4Flow as the listed Store publisher\"],\"features\":[\"Seller: Work4Flow\",\"Price type: paid\",\"Store listing type: scoped_app\"],\"related_products\":[\"ServiceNow Store\"],\"release_version\":\"ServiceNow Store\",\"created_at\":\"2026-05-18T20:00:39.882716+00:00\",\"updated_at\":\"2026-05-18T20:40:52.9337+00:00\"},{\"id\":\"a2ea119a-6562-4aa4-80e8-378810f38108\",\"name\":\"Agentic debugging and optimization Parent AI Agent\",\"category\":\"PLATFORM\",\"collection\":\"Now Assist AI Agents\",\"description\":\"Agentic debugging and optimization Parent AI Agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under PLATFORM / Now Assist AI Agents.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Find where Agentic debugging and optimization Parent AI Agent fits in Now Assist AI Agents workflows\",\"Compare Agentic debugging and optimization Parent AI Agent with related agents in ServiceNow Platform\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: PLATFORM\",\"Collection/context: Now Assist AI Agents\",\"Workflow signal: ServiceNow workflow automation\"],\"related_products\":[\"ServiceNow Platform\",\"Now Assist AI Agents\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.065198+00:00\",\"updated_at\":\"2026-05-18T20:40:53.01157+00:00\"},{\"id\":\"d182e2cb-fdde-49c0-967b-97c5ee17a187\",\"name\":\"AI Agent - Attachments Summarizer (ServiceNow Store)\",\"category\":\"ServiceNow Store AI Agent Marketplace\",\"collection\":\"Astreya Partners, LLC\",\"description\":\"AI Agent - Attachments Summarizer is a ServiceNow Store AI Agent Marketplace listing from Astreya Partners, LLC. SNAgents tracks its Store source, publisher context, and marketplace metadata separately from platform-native ServiceNow AI agents.\",\"documentation_url\":\"https://store.servicenow.com/store/app/e56780f81baa2610f4b3dc28b04bcb9a\",\"use_cases\":[\"Evaluate AI Agent - Attachments Summarizer as a ServiceNow Store AI Agent Marketplace listing\",\"Compare publisher, pricing, and latest-update context for AI Agent - Attachments Summarizer\",\"Review Astreya Partners, LLC as the listed Store publisher\"],\"features\":[\"Seller: Astreya Partners, LLC\",\"Price type: free\",\"Store listing type: scoped_app\"],\"related_products\":[\"ServiceNow Store\"],\"release_version\":\"ServiceNow Store\",\"created_at\":\"2026-05-18T20:00:39.794151+00:00\",\"updated_at\":\"2026-05-18T20:40:53.078845+00:00\"},{\"id\":\"83d2d512-f434-42ef-8f83-553b828f7b1b\",\"name\":\"AI Agent – Intelligent Knowledge Builder \u0026 Optimizer (ServiceNow Store)\",\"category\":\"ServiceNow Store AI Agent Marketplace\",\"collection\":\"Astreya Partners, LLC\",\"description\":\"AI Agent – Intelligent Knowledge Builder \u0026 Optimizer is a ServiceNow Store AI Agent Marketplace listing from Astreya Partners, LLC. SNAgents tracks its Store source, publisher context, and marketplace metadata separately from platform-native ServiceNow AI agents.\",\"documentation_url\":\"https://store.servicenow.com/store/app/0
17f7dffd979b22103b7e30d71153afb3\",\"use_cases\":[\"Evaluate AI Agent – Intelligent Knowledge Builder \u0026 Optimizer as a ServiceNow Store AI Agent Marketplace listing\",\"Compare publisher, pricing, and latest-update context for AI Agent – Intelligent Knowledge Builder \u0026 Optimizer\",\"Review Astreya Partners, LLC as the listed Store publisher\"],\"features\":[\"Seller: Astreya Partners, LLC\",\"Price type: free\",\"Store listing type: scoped_app\"],\"related_products\":[\"ServiceNow Store\"],\"release_version\":\"ServiceNow Store\",\"created_at\":\"2026-05-18T20:00:39.794151+00:00\",\"updated_at\":\"2026-05-18T20:40:53.156307+00:00\"},{\"id\":\"a2c719a0-a3be-4947-a951-62451c0a58aa\",\"name\":\"AI Onboarding - App Validator (ServiceNow Store)\",\"category\":\"ServiceNow Store AI Agent Marketplace\",\"collection\":\"Work4Flow\",\"description\":\"Automate and validate AI readiness with real-time plugin visibility and application drift detection for a seamless go-live.\",\"documentation_url\":\"https://store.servicenow.com/store/app/91dd3b2e9766ae90fbebb5c6f053af35\",\"use_cases\":[\"Evaluate AI Onboarding - App Validator as a ServiceNow Store AI Agent Marketplace listing\",\"Compare publisher, pricing, and latest-update context for AI Onboarding - App Validator\",\"Review Work4Flow as the listed Store publisher\"],\"features\":[\"Seller: Work4Flow\",\"Price type: paid\",\"Store listing type: scoped_app\"],\"related_products\":[\"ServiceNow Store\",\"HR Service Delivery\",\"Now Assist AI Agents\"],\"release_version\":\"ServiceNow Store\",\"created_at\":\"2026-05-18T20:00:39.794151+00:00\",\"updated_at\":\"2026-05-18T20:40:53.23121+00:00\"},{\"id\":\"40fba106-2137-49af-8980-4f4ae1b8355f\",\"name\":\"AI Onboarding HUB (ServiceNow Store)\",\"category\":\"ServiceNow Store AI Agent Marketplace\",\"collection\":\"Work4Flow\",\"description\":\"Accelerate GenAI adoption with unified readiness insights and automated optimization.\",\"documentation_url\":\"https://store.servicenow.com/store/app/2b5341cc476c325882f632c4f16d43a4\",\"use_cases\":[\"Evaluate AI Onboarding HUB as a ServiceNow Store AI Agent Marketplace listing\",\"Compare publisher, pricing, and latest-update context for AI Onboarding HUB\",\"Review Work4Flow as the listed Store publisher\"],\"features\":[\"Seller: Work4Flow\",\"Price type: free\",\"Store listing type: scoped_app\"],\"related_products\":[\"ServiceNow Store\",\"HR Service Delivery\",\"Now Assist AI Agents\"],\"release_version\":\"ServiceNow Store\",\"created_at\":\"2026-05-18T20:00:39.69679+00:00\",\"updated_at\":\"2026-05-18T20:40:53.313498+00:00\"},{\"id\":\"e2d3ce16-05f3-4dea-b40d-5cebac7ed0f1\",\"name\":\"AI Search Configuration Agent\",\"category\":\"PLATFORM\",\"collection\":\"AI Search Admin Console\",\"description\":\"AI Search Configuration Agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under PLATFORM / AI Search Admin Console.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Find where AI Search Configuration Agent fits in AI Search Admin Console workflows\",\"Compare AI Search Configuration Agent with related agents in ServiceNow Platform\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: PLATFORM\",\"Collection/context: AI Search Admin Console\",\"Workflow signal: ServiceNow workflow automation\"],\"related_products\":[\"ServiceNow Platform\",\"Now Assist AI Agents\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.604795+00:00\",\"updated_at\":\"2026-05-18T20:40:53.38751+00:00\"},{\"id\":\"4b04eceb-fb01-4eeb-922c-07b3a9519a92\",\"name\":\"AI Search XCC Agent\",\"category\":\"PLATFORM\",\"collection\":\"External content connectors - Now assist agent\",\"description\":\"AI Search XCC Agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under PLATFORM / External content connectors - Now assist agent.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Find where AI Search XCC Agent fits in External content connectors - Now assist agent workflows\",\"Compare AI Search XCC Agent with related agents in ServiceNow Platform\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: PLATFORM\",\"Collection/context: External content connectors - Now assist agent\",\"Workflow signal: ServiceNow workflow automation\"],\"related_products\":[\"ServiceNow Platform\",\"Now Assist AI Agents\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.69679+00:00\",\"updated_at\":\"2026-05-18T20:40:53.465586+00:00\"},{\"id\":\"1d659700-ee48-4219-b307-6e9372bbf893\",\"name\":\"AI Voice Employee Details Updater\",\"category\":\"Employee AI Agents\",\"collection\":\"HR Voice AI Agents\",\"description\":\"Enables employees to update their personal details and profile information through voice commands, such as changing addresses, phone numbers, or emergency contacts. It simplifies HR data maintenance with conversational voice interaction.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Employee updates their home address after mov
1ing via voice\",\"Worker changes emergency contact information hands-free\",\"Employee updates phone number through voice command\",\"Updating personal details without navigating HR portals\"],\"features\":[\"Voice-activated profile updates\",\"Personal detail modification via speech\",\"Change confirmation and verification\",\"Multi-field update support\",\"Secure voice-based data entry\"],\"related_products\":[\"HR Service Delivery\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 3\",\"created_at\":\"2025-12-22T19:05:12.030692+00:00\",\"updated_at\":\"2026-05-18T20:40:53.544097+00:00\"},{\"id\":\"cb92db83-f81a-4e80-9d35-e09ec869f765\",\"name\":\"AI Voice Employee Holiday Calendar Retrieval\",\"category\":\"Employee AI Agents\",\"collection\":\"HR Voice AI Agents\",\"description\":\"Enables employees to check holiday calendars and time-off schedules through voice interaction. It provides hands-free access to company holiday information, team availability, and personal leave balances using natural language voice commands.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Employee asks via voice when the next company holiday is\",\"Manager checks team availability for a specific week\",\"Employee inquires about remaining vacation days by voice\",\"Planning meetings around holidays using voice commands\"],\"features\":[\"Voice-activated holiday calendar lookup\",\"Company holiday schedule retrieval\",\"Team availability checking\",\"Personal leave balance inquiry\",\"Natural language voice interaction\"],\"related_products\":[\"HR Service Delivery\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 3\",\"created_at\":\"2025-12-22T19:05:12.030692+00:00\",\"updated_at\":\"2026-05-18T20:40:53.626097+00:00\"},{\"id\":\"844e027b-f9a2-483c-b268-93e1d9848784\",\"name\":\"AI Voice HR Case Assistant\",\"category\":\"Employee AI Agents\",\"collection\":\"HR Voice AI Agents\",\"description\":\"Assists employees with HR case management through voice interaction, enabling hands-free case creation, status checking, and updates. It streamlines HR service delivery by providing natural language voice access to HR case workflows.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Employee creates an HR case about a payroll issue via voice\",\"Worker checks status of their benefits enrollment case\",\"Manager inquires about an employee relations case hands-free\",\"Employee asks HR policy questions through voice interface\"],\"features\":[\"Voice-activated HR case creation\",\"Case status inquiry by voice\",\"Hands-free case updates and notes\",\"HR knowledge article retrieval\",\"Natural language HR assistance\"],\"related_products\":[\"HR Service Delivery\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 3\",\"created_at\":\"2025-12-22T19:05:12.030692+00:00\",\"updated_at\":\"2026-05-18T20:40:53.701619+00:00\"},{\"id\":\"b67acd9a-eb32-4e2a-ac97-e31a1618393d\",\"name\":\"AI Voice Retrieve Worker Profile\",\"category\":\"Employee AI Agents\",\"collection\":\"HR Voice AI Agents\",\"description\":\"Retrieves employee profile information through voice interaction, providing quick access to worker details, organizational data, and contact information. It enables hands-free lookup of colleague and team member profiles.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Manager looks up a team member's profile details by voice\",\"Employee finds a colleague's contact information hands-free\",\"HR reviews worker profile data through voice commands\",\"Finding the right person in an organization via voice search\"],\"features\":[\"Voice-based employee profile retrieval\",\"Organizational hierarchy navigation\",\"Contact information lookup\",\"Team member discovery\",\"Natural language people search\"],\"related_products\":[\"HR Service Delivery\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 3\",\"created_at\":\"2025-12-22T19:05:12.030692+00:00\",\"updated_at\":\"2026-05-18T20:40:53.774409+00:00\"},{\"id\":\"d1ca88df-0c67-432d-a65d-1a263faf3425\",\"name\":\"AI Voice Time Off Requester\",\"category\":\"Employee AI Agents\",\"collection\":\"HR Voice AI Agents\",\"description\":\"Allows employees to request time off through voice commands, handling the entire leave request workflow from checking balances to 
1submitting requests. It makes time-off management effortless with conversational voice interaction.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Employee requests three days of PTO via voice command\",\"Worker checks vacation balance before requesting time off\",\"Manager approves a direct report's leave request by voice\",\"Employee modifies an existing time-off request hands-free\"],\"features\":[\"Voice-activated time-off requests\",\"Leave balance checking by voice\",\"Approval workflow initiation\",\"Date and duration parsing from speech\",\"Confirmation and status updates via voice\"],\"related_products\":[\"HR Service Delivery\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 3\",\"created_at\":\"2025-12-22T19:05:12.030692+00:00\",\"updated_at\":\"2026-05-18T20:40:53.850866+00:00\"},{\"id\":\"2e013f7b-d5d7-4a66-934c-f375c36b4882\",\"name\":\"AI-Powered Field Work Validation (ServiceNow Store)\",\"category\":\"ServiceNow Store AI Agent Marketplace\",\"collection\":\"Tech Mahindra (MSP)\",\"description\":\"AI-Powered Field Work Validation is a ServiceNow Store AI Agent Marketplace listing from Tech Mahindra (MSP). SNAgents tracks its Store source, publisher context, and marketplace metadata separately from platform-native ServiceNow AI agents.\",\"documentation_url\":\"https://store.servicenow.com/store/app/e1fd05d01b066e1068f8eb18624bcb97\",\"use_cases\":[\"Evaluate AI-Powered Field Work Validation as a ServiceNow Store AI Agent Marketplace listing\",\"Compare publisher, pricing, and latest-update context for AI-Powered Field Work Validation\",\"Review Tech Mahindra (MSP) as the listed Store publisher\"],\"features\":[\"Seller: Tech Mahindra (MSP)\",\"Price type: free\",\"Store listing type: scoped_app\"],\"related_products\":[\"ServiceNow Store\"],\"release_version\":\"ServiceNow Store\",\"created_at\":\"2026-05-18T20:00:39.882716+00:00\",\"updated_at\":\"2026-05-18T20:40:53.931425+00:00\"},{\"id\":\"566a6db0-1fb5-4d6d-9713-206576835c39\",\"name\":\"AI-Powered Healthcare Appeals and Grievances Management (ServiceNow Store)\",\"category\":\"ServiceNow Store AI Agent Marketplace\",\"collection\":\"KeenStack, Inc\",\"description\":\"AI-Powered Healthcare Appeals and Grievances Management is a ServiceNow Store AI Agent Marketplace listing from KeenStack, Inc. SNAgents tracks its Store source, publisher context, and marketplace metadata separately from platform-native ServiceNow AI agents.\",\"documentation_url\":\"https://store.servicenow.com/store/app/364ecc984711be5439e06507e26d43c5\",\"use_cases\":[\"Evaluate AI-Powered Healthcare Appeals and Grievances Management as a ServiceNow Store AI Agent Marketplace listing\",\"Compare publisher, pricing, and latest-update context for AI-Powered Healthcare Appeals and Grievances Management\",\"Review KeenStack, Inc as the listed Store publisher\"],\"features\":[\"Seller: KeenStack, Inc\",\"Price type: paid\",\"Store listing type: scoped_app\"],\"related_products\":[\"ServiceNow Store\"],\"release_version\":\"ServiceNow Store\",\"created_at\":\"2026-05-18T20:00:39.794151+00:00\",\"updated_at\":\"2026-05-18T20:40:54.001494+00:00\"},{\"id\":\"f5f3a2f7-0e84-4cf8-be21-0d33fa14a495\",\"name\":\"AI-Powered Healthcare Referral Management (ServiceNow Store)\",\"category\":\"ServiceNow Store AI Agent Marketplace\",\"collection\":\"KeenStack, Inc\",\"description\":\"AI-Powered Healthcare Referral Management is a ServiceNow Store AI Agent Marketplace listing from KeenStack, Inc. SNAgents tracks its Store source, publisher context, and marketplace metadata separately from platform-native ServiceNow AI agents.\",\"documentation_url\":\"https://store.servicenow.com/store/app/0c3c26a2c3b326106a2eb043e40131f5\",\"use_cases\":[\"Evaluate AI-Powered Healthcare Referral Management as a ServiceNow Store AI Agent Marketplace listing\",\"Compare publisher, pricing, and latest-update context for AI-Powered Healthcare Referral Management\",\"Review KeenStack, Inc as the listed Store publisher\"],\"features\":[\"Seller: KeenStack, Inc\",\"Price type: paid\",\"Store listing type: scoped_app\"],\"related_products\":[\"ServiceNow Store\"],\"release_version\":\"ServiceNow Store\",\"created_at\":\"2026-05-18T20:00:39.794151+00:00\",\"updated_at\":\"2026-05-18T20:40:54.072482+00:00\"},{\"id\":\"95759ab6-84c8-4396-b2da-eeeaeb3adee0\",\"name\":\"AI-Powered Healthcare Revenue Integrity Management (ServiceNow Store)\",\"category\":\"ServiceNow Store AI Agent Marketplace\",\"collection\":\"KeenStack, Inc\",\"description\":\"Automate Reconciliation. Recover Revenue. Eliminate Underpayments.\",\"documentation_url\":\"https://store.servicenow.com/store/app/c39e1f94934943501caaf76e1dba1030\",\"use_cases\":[\"Evaluate AI-Powered Healthcare Revenue Integrity Management as a ServiceNow Store AI Agent Marketplace listing\",\"Compare publisher, pricing, and latest-update context for AI-Powered Healthcare Revenue Integrity Management\",\"Review KeenStack, Inc as the listed Store publisher\"],\"features\":[\"Seller: KeenStack, Inc\",\"Price type: paid\",\"Store listing type: scoped_app\"],\"related_products\":[\"ServiceNow Store\"],\"release_version\":\"ServiceNow Store\",\"created_at\":\"2026-05-28T13:25:11.21046+00:00\",\"updated_at\":\"2026-05-28T13:27:16.644675+00:00\"},{\"id\":\"1ba1d490-2caa-4a95-8a50-44cd67f12f1d\",\"name\":\"AI-Powered Law Enforcement Incident Management (ServiceNow Store)\",\"category\":\"ServiceNow Store AI Agent Marketplace\",\"collection\":\"KeenStack, Inc\",\"description\":\"AI-Powered Law Enforcement Incident Management is a ServiceNow Store AI Agent Marketplace listing from KeenStack, Inc. SNAgents tracks its Store source, publisher context, and marketplace metadata separately from platform-native ServiceNow AI agents.\",\"documentation_url\":\"https://store.servicenow.com/store/app/424901bf97e3ba54c8c33ef11153af3f\",\"use_cases\":[\"Evaluate AI-Powered Law Enforcement Incident Management as a ServiceNow Store AI Agent Marketplace listing\",\"Compare publisher, pricing, and latest-update context for AI-Powered Law Enforcement Incident Management\",\"Review KeenStack, Inc as the listed Store publisher\"],\"features\":[\"Seller: KeenStack, Inc\",\"Price type: paid\",\"Store listing type: scoped_app\"],\"related_products\":[\"ServiceNow Store\",\"IT Service Management\",\"Now Assist AI Agents\"],\"release_version\":\"ServiceNow Store\",\"created_at\":\"2026-05-18T20:00:39.794151+00:00\",\"updated_at\":\"2026-05-18T20:40:54.141474+00:00\"},{\"id\":\"9dc4f987-03bc-46d8-8f08-b5b77d2dbd56\",\"name\":\"AIOps LEAP IT Service Management AI voice agent\",\"category\":\"AIOps\",\"collection\":\"AIOps\",\"description\":\"AIOps LEAP IT Service Management AI voice agent is a source-backed ServiceNow AI agent directory record listed in Zurich Patch 5 under AIOps. SNAgents tracks this agent for discovery, comparison, release provenance, and related IT Operations Management / Now Assist AI Agents / IT Service Management context without asserting undocumented product behavior.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/concept/aiops-ai-agents.html\",\"use_cases\":[\"Find where AIOps LEAP IT Service Management AI voice agent fits in AIOps workflows\",\"Compare AIOps LEAP IT Service Management AI voice agent with related agents in IT Operations Management\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Zurich Patch 5\",\"Directory category: AIOps\",\"Collection/context: AIOps\",\"Workflow signal: voice-assisted workflow execution\"],\"related_products\":[\"IT Operations Management\",\"Now Assist AI Agents\",\"IT Service Management\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2026-02-03T16:57:30.990005+00:00\",\"updated_at\":\"2026-05-18T20:40:54.22269+00:00\"},{\"id\":\"9bc9f68e-3422-43db-bd39-36510c9d1a60\",\"name\":\"AIOps Retrieve worker profile voice AI agent\",\"category\":\"HR Voice\",\"collection\":\"HR Voice\",\"description\":\"AIOps Retrieve worker profile voice AI agent is a source-backed ServiceNow AI agent directory record listed in Zurich Patch 5 under HR Voice. SNAgents tracks this agent for discovery, comparison, release provenance, and related IT Operations Management / Now Assist AI Agents / HR Service Delivery context without asserting undocumented product behavior.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/concept/aiops-ai-agents.html\",\"use_cases\":[\"Find where AIOps Retrieve worker profile voice AI agent fits in HR Voice workflows\",\"Compare AIOps Retrieve worker profile voice AI agent with related agents in IT Operations Management\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Zurich Patch 5\",\"Directory category: HR Voice\",\"Collection/context: HR Voice\",\"Workflow signal: voice-assisted workflow execution\"],\"related_products\":[\"IT Operations Management\",\"Now Assist AI Agents\",\"HR Service Delivery\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2026-02-03T16:57:31.165555+00:00\",\"updated_at\":\"2026-05-18T20:40:54.293339+00:00\"},{\"id\":\"c7e45e6d-5d6d-4075-9a52-430d4c455342\",\"name\":\"Alert analysis AI agent\",\"category\":\"Technology AI Agents\",\"collection\":\"AI Agents for AIOps\",\"description\":\"Analyzes operational alerts to determine severity, root cause indicators, and recommended remediation actions. Uses AI to correlate alert data with CMDB topology, recent changes, and historical patterns to provide operators with actionable intelligence rather than raw alert data. Reduces alert fatigue by adding context and prioritization to incoming alerts.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/concept/aiops-ai-agents.html\",\"use_cases\":[\"Analyzing infrastru
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1cture modifications\"],\"features\":[\"Service dependency impact analysis\",\"CI relationship traversal\",\"Blast radius visualization\",\"Risk assessment for changes\",\"Downstream service impact identification\"],\"related_products\":[\"IT Operations Management\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2025-12-22T19:05:12.030692+00:00\",\"updated_at\":\"2026-05-18T20:40:55.115047+00:00\"},{\"id\":\"2aff289b-5dc9-4583-b7c7-5f37428b487e\",\"name\":\"Appointment management AI agent\",\"category\":\"Customer AI Agents\",\"collection\":\"Sales Development AI Agents\",\"description\":\"Manages appointment scheduling for sales teams, handling meeting coordination between sales reps and prospects. It automates calendar management, sends confirmations, handles rescheduling, and ensures efficient use of sales team time.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Prospect requests a demo and the agent schedules it with available rep\",\"Rescheduling a sales meeting due to a conflict\",\"Sending automated appointment reminders to reduce no-shows\",\"Coordinating multi-party meetings across time zones\"],\"features\":[\"Automated meeting scheduling\",\"Calendar availability management\",\"Appointment confirmation and reminders\",\"Rescheduling and cancellation handling\",\"Multi-timezone coordination\"],\"related_products\":[\"Customer Service Management\",\"Now Assist AI Agents\",\"Creator Workflows\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2025-12-22T19:05:12.647784+00:00\",\"updated_at\":\"2026-05-18T20:40:55.183041+00:00\"},{\"id\":\"21e3bfb2-900c-41b2-9eb2-969deb77171f\",\"name\":\"Approval Assistance Agent\",\"category\":\"Platform AI Agents\",\"collection\":\"Now Assist Agents for requestor\",\"description\":\"Assists users with the approval process by providing information about pending approvals, approval history, and helping navigate approval workflows. It helps both approvers and requestors manage the approval lifecycle efficiently.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Approver checks their pending approval queue\",\"Requestor asks why their request is still awaiting approval\",\"Manager needs to delegate approvals during vacation\",\"User tracks which approvals have been completed for a request\"],\"features\":[\"Pending approval notifications and summaries\",\"Approval history retrieval\",\"Approval workflow guidance\",\"Delegate and escalation support\",\"Multi-approval tracking\"],\"related_products\":[\"ServiceNow Platform\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2025-12-22T19:05:12.647784+00:00\",\"updated_at\":\"2026-05-18T20:40:55.260661+00:00\"},{\"id\":\"d5b69f53-6d88-47fd-b50e-52bed60bba08\",\"name\":\"Approval Assistance Agent Document and visual insights AI agent\",\"category\":\"Now Assist Requestor\",\"collection\":\"Now Assist Requestor\",\"description\":\"Approval Assistance Agent Document and visual insights AI agent is a source-backed ServiceNow AI agent directory record listed in Zurich Patch 5 under Now Assist Requestor. SNAgents tracks this agent for discovery, comparison, release provenance, and related Now Assist AI Agents context without asserting undocumented product behavior.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Find where Approval Assistance Agent Document and visual insights AI agent fits in Now Assist Requestor workflows\",\"Compare Approval Assistance Agent Document and visual insights AI agent with related agents in Now Assist AI Agents\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Zurich Patch 5\",\"Directory category: Now Assist Requestor\",\"Collection/context: Now Assist Requestor\",\"Workflow signal: ServiceNow workflow automation\"],\"related_products\":[\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2026-02-03T16:57:32.808166+00:00\",\"updated_at\":\"2026-05-18T20:40:55.327269+00:00\"}
1,{\"id\":\"e1db691d-6e59-4530-a6e3-4c4db73b038d\",\"name\":\"Ariel – HR Service Delivery (ServiceNow Store)\",\"category\":\"ServiceNow Store AI Agent Marketplace\",\"collection\":\"NewRocket LLC\",\"description\":\"Deliver a Consumer-Grade HR Experience While Lowering Administrative Cost\",\"documentation_url\":\"https://store.servicenow.com/store/app/a596627397944710fe857a121153af88\",\"use_cases\":[\"Evaluate Ariel – HR Service Delivery as a ServiceNow Store AI Agent Marketplace listing\",\"Compare publisher, pricing, and latest-update context for Ariel – HR Service Delivery\",\"Review NewRocket LLC as the listed Store publisher\"],\"features\":[\"Seller: NewRocket LLC\",\"Price type: paid\",\"Store listing type: scoped_app\"],\"related_products\":[\"ServiceNow Store\",\"HR Service Delivery\",\"Now Assist AI Agents\"],\"release_version\":\"ServiceNow Store\",\"created_at\":\"2026-05-18T20:00:39.794151+00:00\",\"updated_at\":\"2026-05-18T20:40:55.397044+00:00\"},{\"id\":\"fd1df8f5-668e-4fe3-b1e6-8b0df2770d76\",\"name\":\"Arlo for Automated Pull Requests (ServiceNow Store)\",\"category\":\"ServiceNow Store AI Agent Marketplace\",\"collection\":\"RapDev.io\",\"description\":\"Speed up fixes and merge with confidence using Arlo. Turn ServiceNow changes into GitHub pull requests—automatically with Arlo\",\"documentation_url\":\"https://store.servicenow.com/store/app/d85057521b5d661084105282604bcb26\",\"use_cases\":[\"Evaluate Arlo for Automated Pull Requests as a ServiceNow Store AI Agent Marketplace listing\",\"Compare publisher, pricing, and latest-update context for Arlo for Automated Pull Requests\",\"Review RapDev.io as the listed Store publisher\"],\"features\":[\"Seller: RapDev.io\",\"Price type: free\",\"Store listing type: scoped_app\"],\"related_products\":[\"ServiceNow Store\"],\"release_version\":\"ServiceNow Store\",\"created_at\":\"2026-05-18T20:00:39.882716+00:00\",\"updated_at\":\"2026-05-18T20:40:55.466005+00:00\"},{\"id\":\"da1c3da4-70c4-4b1b-b754-a59932d40189\",\"name\":\"Arlo for CI Deduplication (ServiceNow Store)\",\"category\":\"ServiceNow Store AI Agent Marketplace\",\"collection\":\"RapDev.io\",\"description\":\"Arlo for CI Deduplication is a ServiceNow Store AI Agent Marketplace listing from RapDev.io. SNAgents tracks its Store source, publisher context, and marketplace metadata separately from platform-native ServiceNow AI agents.\",\"documentation_url\":\"https://store.servicenow.com/store/app/b606920d1bd1aa90a85b16db234bcb50\",\"use_cases\":[\"Evaluate Arlo for CI Deduplication as a ServiceNow Store AI Agent Marketplace listing\",\"Compare publisher, pricing, and latest-update context for Arlo for CI Deduplication\",\"Review RapDev.io as the listed Store publisher\"],\"features\":[\"Seller: RapDev.io\",\"Price type: free\",\"Store listing type: scoped_app\"],\"related_products\":[\"ServiceNow Store\"],\"release_version\":\"ServiceNow Store\",\"created_at\":\"2026-05-18T20:00:39.882716+00:00\",\"updated_at\":\"2026-05-18T20:40:55.541491+00:00\"},{\"id\":\"7d9c2fa5-d277-45e9-aee5-b86067dbaf78\",\"name\":\"Arlo for Incident Documentation (ServiceNow Store)\",\"category\":\"ServiceNow Store AI Agent Marketplace\",\"collection\":\"RapDev.io\",\"description\":\"Let Arlo catch and fix prioritization mistakes before they impact your SLAs\",\"documentation_url\":\"https://store.servicenow.com/store/app/56a6bf221bc5e290ddfa16db234bcb20\",\"use_cases\":[\"Evaluate Arlo for Incident Documentation as a ServiceNow Store AI Agent Marketplace listing\",\"Compare publisher, pricing, and latest-update context for Arlo for Incident Documentation\",\"Review RapDev.io as the listed Store publisher\"],\"features\":[\"Seller: RapDev.io\",\"Price type: free\",\"Store listing type: scoped_app\"],\"related_products\":[\"ServiceNow Store\",\"IT Service Management\",\"Now Assist AI Agents\"],\"release_version\":\"ServiceNow Store\",\"created_at\":\"2026-05-18T20:00:39.882716+00:00\",\"updated_at\":\"2026-05-18T20:40:55.617914+00:00\"},{\"id\":\"ae5cab14-6441-4788-a5c0-e8cfc326ce33\",\"name\":\"Arlo for Risk and Mitigation (ServiceNow Store)\",\"category\":\"ServiceNow Store AI Agent Marketplace\",\"collection\":\"RapDev.io\",\"description\":\"Arlo for Risk and Mitigation is a ServiceNow Store AI Agent Marketplace listing from RapDev.io. SNAgents tracks its Store source, publisher context, and marketplace metadata separately from platform-native ServiceNow AI agents.\",\"documentation_url\":\"https://store.servicenow.com/store/app/b25be4381bd9ea50a85b16db234bcb68\",\"use_cases\":[\"Evaluate Arlo for Risk and Mitigation as a ServiceNow Store AI Agent Marketplace listing\",\"Compare publisher, pricing, and latest-update context for Arlo for Risk and Mitigation\",\"Review RapDev.io as the listed Store publisher\"],\"features\":[\"Seller: RapDev.io\",\"Price type: free\",\"Store listing type: scoped_app\"],\"related_products\":[\"ServiceNow Store\",\"Integrated Risk Management\",\"Now Assist AI Agents\"],\"release_version\":\"ServiceNow Store\",\"created_at\":\"2026-05-18T20:00:39.882716+00:00\",\"updated_at\":\"2026-05-18T20:40:55.695402+00:00\"},{\"id\":\"091cad91-1394-43b3-b2fe-709fabbdb72a\",\"name\":\"Arlo for Update Sets (ServiceNow Store)\",\"category\":\"ServiceNow Store AI Agent Marketplace\",\"collection\":\"RapDev.io\",\"description\":\"Arlo for Update Sets is a ServiceNow Store AI Agent Marketplace listing from RapDev.io. SNAgents tracks its Store source, publisher context, and marketplace metadata separately from platform-native ServiceNow AI agents.\",\"documentation_url\":\"https://store.servicenow.com/store/app/8f5be4381bd9ea50a85b16db234bcb90\",\"use_cases\":[\"Evaluate Arlo for Update Sets as a ServiceNow Store AI Agent Marketplace listing\",\"Compare publisher, pricing, and latest-update context for Arlo for Update Sets\",\"Review RapDev.io as the listed Store publisher\"],\"features\":[\"Seller: RapDev.io\",\"Price type: free\",\"Store listing type: scoped_app\"],\"related_products\":[\"ServiceNow Store\"],\"release_version\":\"ServiceNow Store\",\"created_at\":\"2026-05-18T20:00:39.882716+00:00\",\"updated_at\":\"2026-05-18T20:40:55.763459+00:00\"},{\"id\":\"394c029e-f4a0-469c-a27c-72a54630a1d4\",\"name\":\"Artifact creation agent\",\"category\":\"AIOps\",\"collection\":\"AIOps\",\"description\":\"Artifact creation agent is a source-backed ServiceNow AI agent directory record listed in Zurich Patch 5 under AIOps. SNAgents tracks this agent for discovery, comparison, release provenance, and related IT Operations Management / Now Assist AI Agents context without asserting undocumented product behavior.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/concept/aiops-ai-agents.html\",\"use_cases\":[\"Find where Artifact creation agent fits in AIOps workflows\",\"Compare Artifact creation agent with related agents in IT Operations Management\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Zurich Patch 5\",\"Directory category: AIOps\",\"Collection/context: AIOps\",\"Workflow signal: record, plan, or content creation\"],\"related_products\":[\"IT Operations Management\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2026-02-03T14:26:06.154408+00:00\",\"updated_at\":\"2026-05-18T20:40:55.839937+00:00\"},{\"id\":\"35845b96-f4a1-4b8d-9d97-438a336cbd53\",\"name\":\"Asset Assistant (ServiceNow Store)\",\"category\":\"ServiceNow Store AI Agent Marketplace\",\"collection\":\"Inetum Bulgaria Ltd.\",\"description\":\"Asset Assistant is a ServiceNow Store AI Agent Marketplace listing from Inetum Bulgaria Ltd.. SNAgents tracks its Store source, publisher context, and marketplace metadata separately from platform-native ServiceNow AI agents.\",\"documentation_url\":\"https://store.servicenow.com/store/app/1f31bdb21bd62614229141d1b24bcb21\",\"use_cases\":[\"Evaluate Asset Assistant as a ServiceNow Store AI Agent Marketplace listing\",\"Compare publisher, pricing, and latest-update context for Asset Assistant\",\"Review Inetum Bulgaria Ltd. as the listed Store publisher\"],\"features\":[\"Seller: Inetum Bulgaria Ltd.\",\"Price type: paid\",\"Store listing type: scoped_app\"],\"related_products\":[\"ServiceNow Store\",\"IT Asset Management\",\"Now Assist AI Agents\"],\"release_version\":\"ServiceNow Store\",\"created_at\":\"2026-05-18T20:00:39.882716+00:00\",\"updated_at\":\"2026-05-18T20:40:55.910763+00:00\"},{\"id\":\"1d408f6b-75d5-4a76-a085-272f63ebe642\",\"name\":\"Asset next best action AI agent\",\"category\":\"ITAM\",\"collection\":\"AI Agents for ITAM\",\"description\":\"Recommends the optimal next action for IT assets based on their current lifecycle stage, condition, utilization, and cost profile. Analyzes asset data across the CMDB, financial records, and maintenance history to suggest whether to refresh, repair, redeploy, retire, or extend an asset. Eliminates guesswork in asset lifecycle decisions and helps ITAM teams maximize asset value while minimizing total cost of ownership.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Determining whether to repair or replace aging laptops approaching end-of-life\",\"Planning quarterly hardware refresh cycles based on AI-driven prioritization\",\"Evaluating leased equipment at contract end for buy-out vs. return decisions\",\"Identifying underutilized assets that should be redeployed before purchasing new ones\"],\"features\":[\"AI-powered lifecycle stage analysis with 
1next-action recommendations\",\"Cost-benefit scoring for refresh vs. repair vs. extend decisions\",\"Integration with warranty, maintenance contract, and depreciation data\",\"Bulk asset evaluation for fleet-wide refresh planning\",\"Configurable decision criteria aligned to organizational asset policies\"],\"related_products\":[\"IT Asset Management\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2025-12-22T19:05:11.365947+00:00\",\"updated_at\":\"2026-05-18T20:40:55.987426+00:00\"},{\"id\":\"8037bd9e-a284-4c10-a1f7-875f7e999fa1\",\"name\":\"Asset Sourcing AI agent\",\"category\":\"IT\",\"collection\":\"AI Agents for ITAM\",\"description\":\"Asset Sourcing AI agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under IT / AI Agents for ITAM.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/concept/technology-ai-agents.html\",\"use_cases\":[\"Find where Asset Sourcing AI agent fits in AI Agents for ITAM workflows\",\"Compare Asset Sourcing AI agent with related agents in IT Asset Management\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: IT\",\"Collection/context: AI Agents for ITAM\",\"Workflow signal: ServiceNow workflow automation\"],\"related_products\":[\"IT Asset Management\",\"Now Assist AI Agents\",\"Procurement\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.065198+00:00\",\"updated_at\":\"2026-05-18T20:40:56.065368+00:00\"},{\"id\":\"a2da97cb-5df5-46f3-9e01-1708096a0412\",\"name\":\"Assist IQ (ServiceNow Store)\",\"category\":\"ServiceNow Store AI Agent Marketplace\",\"collection\":\"Royal Cyber Inc\",\"description\":\"Assist IQ is a ServiceNow Store AI Agent Marketplace listing from Royal Cyber Inc. SNAgents tracks its Store source, publisher context, and marketplace metadata separately from platform-native ServiceNow AI agents.\",\"documentation_url\":\"https://store.servicenow.com/store/app/b873651c87c08354669040c8dabb3525\",\"use_cases\":[\"Evaluate Assist IQ as a ServiceNow Store AI Agent Marketplace listing\",\"Compare publisher, pricing, and latest-update context for Assist IQ\",\"Review Royal Cyber Inc as the listed Store publisher\"],\"features\":[\"Seller: Royal Cyber Inc\",\"Price type: paid\",\"Store listing type: scoped_app\"],\"related_products\":[\"ServiceNow Store\"],\"release_version\":\"ServiceNow Store\",\"created_at\":\"2026-05-18T20:00:39.69679+00:00\",\"updated_at\":\"2026-05-18T20:40:56.166405+00:00\"},{\"id\":\"41ad7c3d-b7d0-418c-9d3a-8a52d75482b1\",\"name\":\"ATF troubleshooting agent\",\"category\":\"Platform Usecase\",\"collection\":\"Platform Usecase\",\"description\":\"ATF troubleshooting agent is a source-backed ServiceNow AI agent directory record listed in Zurich Patch 5 under Platform Usecase. SNAgents tracks this agent for discovery, comparison, release provenance, and related ServiceNow Platform / Now Assist AI Agents context without asserting undocumented product behavior.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Find where ATF troubleshooting agent fits in Platform Usecase workflows\",\"Compare ATF troubleshooting agent with related agents in ServiceNow Platform\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Zurich Patch 5\",\"Directory category: Platform Usecase\",\"Collection/context: Platform Usecase\",\"Workflow signal: ServiceNow workflow automation\"],\"related_products\":[\"ServiceNow Platform\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2026-02-03T14:26:06.154408+00:00\",\"updated_at\":\"2026-05-18T20:40:56.238983+00:00\"},{\"id\":\"d92d0396-120f-4a6d-a859-956b96fc40c5\",\"name\":\"AutomatePro+ (ServiceNow Store)\",\"category\":\"ServiceNow Store AI Agent Marketplace\",\"collection\":\"AutomatePro Ltd\",\"description\":\"AutomatePro+ is a ServiceNow Store AI Agent Marketplace listing from AutomatePro Ltd. SNAgents tracks its Store source, publisher context, and marketplace metadata separately from platform-native ServiceNow AI agents.\",\"documentation_url\":\"https://store.servicenow.com/store/app/ef881a3b1b81e610a85b16db234bcbd9\",\"use_cases\":[\"Evaluate AutomatePro+ as a ServiceNow Store AI Agent Marketplace listing\",\"Compare publisher, pricing, and latest-update context for AutomatePro+\",\"Review AutomatePro Ltd as the listed Store publisher\"],\"features\":[\"Seller: AutomatePro Ltd\",\"Price type: paid\",\"Store listing type: scoped_app\"],\"related_products\":[\"ServiceNow Store\"],\"release_version\":\"ServiceNow Store\",\"created_at\":\"2026-05-18T20:00:39.794151+00:00\",\"updated_at\":\"2026-05-18T20:40:56.310009+00:00\"},{\"id\":\"1978c6eb-902f-4648-a88d-984e8d0477be\",\"name\":\"Automation Finder\",\"category\":\"PLATFORM\",\"collection\":\"Now Assist for Automation Center\",\"description\":\"Automation Finder is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under PLATFORM / Now Assist for Automation Center.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Find where Automation Finder fits in Now Assist for Automation Center workflows\",\"Compare Automation Finder with related agents in ServiceNow Platform\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: PLATFORM\",\"Collection/context: Now Assist for Automation Center\",\"Workflow signal: ServiceNow workflow automation\"],\"related_products\":[\"ServiceNow Platform\",\"Now Assist AI Agents\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.419837+00:00\",\"updated_at\":\"2026-05-18T20:40:56.382084+00:00\"},{\"id\":\"f21d8ddc-f5be-4680-93b2-ab87c0df5c41\",\"name\":\"Automation Table Discovery Agent\",\"category\":\"PLATFORM\",\"collection\":\"Now Assist for Automation Center\",\"description\":\"Automation Table Discovery Agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under PLATFORM / Now Assist for Automation Center.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Find where Automation Table Discovery Agent fits in Now Assist for Automation Center workflows\",\"Compare Automation Table Discovery Agent with related agents in ServiceNow Platform\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: PLATFORM\",\"Collection/context: Now Assist for Automation Center\",\"Workflow signal: ServiceNow workflow automation\"],\"related_products\":[\"ServiceNow Platform\",\"Now Assist AI Agents\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.419837+00:00\",\"updated_at\":\"2026-05-18T20:40:56.466251+00:00\"},{\"id\":\"ea6b6324-e460-459a-b70c-aad96e790e50\",\"name\":\"Banking CSR customer insights AI agent\",\"category\":\"CRM\",\"collection\":\"Financial Services Operations AI agent collection\",\"description\":\"Banking CSR customer insights AI agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under CRM / Financial Services Operations AI agent collection.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/concept/csm-
1ai-agents.html\",\"use_cases\":[\"Find where Banking CSR customer insights AI agent fits in Financial Services Operations AI agent collection workflows\",\"Compare Banking CSR customer insights AI agent with related agents in Customer Service Management\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: CRM\",\"Collection/context: Financial Services Operations AI agent collection\",\"Workflow signal: ServiceNow workflow automation\"],\"related_products\":[\"Customer Service Management\",\"Now Assist AI Agents\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.419837+00:00\",\"updated_at\":\"2026-05-18T20:40:56.541225+00:00\"},{\"id\":\"f40db9a0-c95a-44dd-b3ba-1d0414e1c332\",\"name\":\"Banking CSR support AI agent\",\"category\":\"CRM\",\"collection\":\"Financial Services Operations AI agent collection\",\"description\":\"Banking CSR support AI agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under CRM / Financial Services Operations AI agent collection.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Find where Banking CSR support AI agent fits in Financial Services Operations AI agent collection workflows\",\"Compare Banking CSR support AI agent with related agents in Customer Service Management\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: CRM\",\"Collection/context: Financial Services Operations AI agent collection\",\"Workflow signal: ServiceNow workflow automation\"],\"related_products\":[\"Customer Service Management\",\"Now Assist AI Agents\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.419837+00:00\",\"updated_at\":\"2026-05-18T20:40:56.687232+00:00\"},{\"id\":\"4afa6581-a144-4280-a387-d760b908b09d\",\"name\":\"Bearing - Physical Security AI Support (ServiceNow Store)\",\"category\":\"ServiceNow Store AI Agent Marketplace\",\"collection\":\"Bearing Security, Inc.\",\"description\":\"Bearing - Physical Security AI Support is a ServiceNow Store AI Agent Marketplace listing from Bearing Security, Inc.. SNAgents tracks its Store source, publisher context, and marketplace metadata separately from platform-native ServiceNow AI agents.\",\"documentation_url\":\"https://store.servicenow.com/store/app/6507215693e0c71057e1f0cc5cba10ca\",\"use_cases\":[\"Evaluate Bearing - Physical Security AI Support as a ServiceNow Store AI Agent Marketplace listing\",\"Compare publisher, pricing, and latest-update context for Bearing - Physical Security AI Support\",\"Review Bearing Security, Inc. as the listed Store publisher\"],\"features\":[\"Seller: Bearing Security, Inc.\",\"Price type: free\",\"Store listing type: scoped_app\"],\"related_products\":[\"ServiceNow Store\",\"Security Operations\",\"Now Assist AI Agents\"],\"release_version\":\"ServiceNow Store\",\"created_at\":\"2026-05-18T20:00:39.69679+00:00\",\"updated_at\":\"2026-05-18T20:40:56.765174+00:00\"},{\"id\":\"50a866e8-23f4-4687-bb43-672dfb21c276\",\"name\":\"Benefits enrollment retriever AI agent\",\"category\":\"Employee AI Agents\",\"collection\":\"HR Service Delivery AI agent collection\",\"description\":\"Retrieves and presents employee benef
1its enrollment information including current plan selections, coverage details, eligible dependents, and enrollment window status. Enables HR agents and employees to quickly access benefits data without navigating multiple systems. Integrates with ServiceNow HR Service Delivery and external HCM/benefits platforms.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Employees checking their current health insurance coverage details\",\"HR agents verifying benefits enrollment status during employee inquiries\",\"Providing enrollment deadline reminders during open enrollment periods\",\"Answering questions about dependent eligibility and coverage options\"],\"features\":[\"Real-time benefits enrollment data retrieval from HR and HCM systems\",\"Current plan selection display with coverage tiers and costs\",\"Dependent coverage information and eligibility status\",\"Open enrollment window awareness and deadline tracking\",\"Integration with benefits administration platforms\"],\"related_products\":[\"HR Service Delivery\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2025-12-22T19:05:11.365947+00:00\",\"updated_at\":\"2026-05-18T20:40:56.838237+00:00\"},{\"id\":\"96353614-19af-411a-833b-78920efe9338\",\"name\":\"Billing account information collector AI agent\",\"category\":\"CRM\",\"collection\":\"Telco Media and Technology AI agent collection\",\"description\":\"Billing account information collector AI agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under CRM / Telco Media and Technology AI agent collection.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/concept/technology-ai-agents.html\",\"use_cases\":[\"Find where Billing account information collector AI agent fits in Telco Media and Technology AI agent collection workflows\",\"Compare Billing account information collector AI agent with related agents in Customer Service Management\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: CRM\",\"Collection/context: Telco Media and Technology AI agent collection\",\"Workflow signal: ServiceNow workflow automation\"],\"related_products\":[\"Customer Service Management\",\"Now Assist AI Agents\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.509501+00:00\",\"updated_at\":\"2026-05-18T20:40:56.913572+00:00\"},{\"id\":\"0f028139-ae31-44c8-81f7-72a635418b2c\",\"name\":\"Billing invoice data collector AI agent\",\"category\":\"CRM\",\"collection\":\"Telco Media and Technology AI agent collection\",\"description\":\"Billing invoice data collector AI agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under CRM / Telco Media and Technology AI agent collection.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/concept/technology-ai-agents.html\",\"use_cases\":[\"Find where Billing invoice data collector AI agent fits in Telco Media and Technology AI agent collection workflows\",\"Compare Billing invoice data collector AI agent with related agents in Customer Service Management\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: CRM\",\"Collection/context: Telco Media and Technology AI agent collection\",\"Workflow signal: voice-assisted workflow execution\"],\"related_products\":[\"Customer Service Management\",\"Now Assist AI Agents\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.509501+00:00\",\"updated_at\":\"2026-05-18T20:40:56.984244+00:00\"},{\"id\":\"1edd12bd-c3e5-4d7b-aaa5-3662c302d697\",\"name\":\"Billing plan recommender AI agent\",\"category\":\"CRM\",\"collection\":\"Telco Media and Technology AI agent collection\",\"description\":\"Billing plan recommender AI agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under CRM / Telco Media and Technology AI agent collection.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/concept/technology-ai-agents.html\",\"use_cases\":[\"Find where Billing plan recommender AI agent fits in Telco Media and Technology AI agent collection workflows\",\"Compare Billing plan recommender AI agent with related agents in Customer Service Management\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: CRM\",\"Collection/context: Telco Media and Technology AI agent collection\",\"Workflow signal: record, plan, or content creation\"],\"related_products\":[\"Customer Service Management\",\"Now Assist AI Agents\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.509501+00:00\",\"updated_at\":\"2026-05-18T20:40:57.06136+00:00\"},{\"id\":\"09859a3e-60ee-43c6-beb7-80cce7614190\",\"name\":\"Blueprint AI (ServiceNow Store)\",\"category\":\"ServiceNow Store AI Agent Marketplace\",\"collection\":\"Blueprint Solutions Global LLC\",\"description\":\"Blueprint AI is a ServiceNow Store AI Agent Marketplace listing from Blueprint Solutions Global LLC. SNAgents tracks its Store source, publisher context, and marketplace metadata separately from platform-native ServiceNow AI agents.\",\"documentation_url\":\"https://store.servicenow.com/store/app/c3c27b221be46a50a85b16db234bcba7\",\"use_cases\":[\"Evaluate Blueprint AI as a ServiceNow Store AI Agent Marketplace listing\",\"Compare publisher, pricing, and latest-update context for Blueprint AI\",\"Review Blueprint Solutions Global LLC as the listed Store publisher\"],\"features\":[\"Seller: Blueprint Solutions Global LLC\",\"Price type: paid\",\"Store listing type: scoped_app\"],\"related_products\":[\"ServiceNow Store\"],\"release_version\":\"ServiceNow Store\",\"created_at\":\"2026-05-18T20:00:39.794151+00:00\",\"updated_at\":\"2026-05-18T20:40:57.137527+00:00\"},{\"id\":\"978aa2d3-c3f1-47eb-9214-61cc4bd459b8\",\"name\":\"Box AI Agent\",\"category\":\"X (Twitter)\",\"collection\":\"X (Twitter)\",\"description\":\"Box AI Agent is a source-backed ServiceNow AI agent directory record listed in Zurich Patch 5 under X (Twitter). SNAgents tracks this agent for discovery, comparison, release provenance, and related Integration Hub / Now Assist AI Agents context without asserting undocumented product behavior.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Find where Box AI Agent fits in X (Twitter) workflows\",\"Compare Box AI Agent with related agents in Integration Hub\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Zurich Patch 5\",\"Directory category: X (Twitter)\",\"Collection/context: X (Twitter)\",\"Workflow signal: ServiceNow workflow automation\"],\"related_products\":[\"Integration Hub\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2026-02-03T16:57:33.547659+00:00\",\"updated_at\":\"2026-05-18T20:40:57.209076+00:00\"},{\"id\":\"1d4ca253-2a43-49e4-b28e-4288857821b7\",\"name\":\"Box Content Insights AI Agent\",\"category\":\"Box\",\"collection\":\"Box\",\"description\":\"Box Content Insights AI Agent is a source-backed ServiceNow AI agent directory record listed in Zurich Patch 5 under Box. SNAgents tracks this agent for discovery, comparison, release provenance, and related Integration Hub / Now Assist AI Agents context without asserting undocumented product behavior.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Find where Box Content Insights AI Agent fits in Box workflows\",\"Compare Box Content Insights AI Agent with related agents in Integration Hub\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Zurich Patch 5\",\"Directory category: Box\",\"Collection/context: Box\",\"Workflow signal: ServiceNow workflow automation\"],\"related_products\":[\"Integration Hub\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2026-02-03T14:26:06.154408+00:00\",\"updated_at\":\"2026-05-18T20:40:57.289773+00:00\"},{\"id\":\"e991f8d6-c611-488f-b8ec-3fc8fe3807df\",\"name\":\"Box Data Extraction AI Agent\",\"category\":\"Box\",\"collection\":\"Box\",\"description\":\"Box Data Extraction AI Agent is a source-backed ServiceNow AI agent directory record listed in Zurich Patch 5 under Box. SNAgents tracks this agent for discovery, comparison, release provenance, and related Integration Hub / Now Assist AI Agents context without asserting undocumented product behavior.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Find where Box Data Extraction AI Agent fits in Box workflows\",\"Compare Box Data Extraction AI Agent with related agents in Integration Hub\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Zurich Patch 5\",\"Directory category: Box\",\"Collection/context: Box\",\"Workflow signal: ServiceNow workflow automation\"],\"related_products\":[\"Integration Hub\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2026-02-03T14:26:06.154408+00:00\",\"updated_at\":\"2026-05-18T20:40:57.364046+00:00\"},{\"id\":\"f9a43914-b4af-41ed-a3c5-01531c2fd25b\",\"name\":\"Box document management AI agent\",\"category\":\"Box\",\"collection\":\"Box Spoke\",\"description\":\"Manages Box documents from ServiceNow including uploading, downloading, previewing, and version control. Enables document-centric workflows where ServiceNow processes need to create, retrieve, or manage files stored in Bo
1x.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Uploading compliance documents to Box from ServiceNow approval workflows\",\"Retrieving contract documents stored in Box for case resolution\",\"Managing document versions during change management processes\",\"Searching Box for relevant files during incident investigation\"],\"features\":[\"Document upload and download via Box API\",\"Version control and revision history access\",\"Document preview and metadata retrieval\",\"File search across Box repositories\",\"Integration with ServiceNow attachment workflows\"],\"related_products\":[\"Integration Hub\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2025-12-22T19:05:11.365947+00:00\",\"updated_at\":\"2026-05-18T20:40:57.443825+00:00\"},{\"id\":\"f070569c-2a62-406e-839d-bb349e562b5b\",\"name\":\"Box document sharing AI agent\",\"category\":\"Box\",\"collection\":\"Box Spoke\",\"description\":\"Manages Box sharing and collaboration settings from ServiceNow including shared links, collaboration invitations, and access level management. Enables teams to control document sharing as part of ServiceNow service delivery workflows.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Creating shared links for documents as part of request fulfillment\",\"Managing collaborator access during project onboarding\",\"Revoking document sharing during employee offboarding\",\"Setting up secure document sharing for external vendor collaboration\"],\"features\":[\"Shared link creation and management\",\"Collaboration invitation and access control\",\"Permission level configuration for shared content\",\"Expiration and password settings for shared links\",\"Access revocation and sharing audit\"],\"related_products\":[\"Integration Hub\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2025-12-22T19:05:11.365947+00:00\",\"updated_at\":\"2026-05-18T20:40:57.515794+00:00\"},{\"id\":\"dccb7c2d-ae45-4d7a-aa52-7e0caf8bd330\",\"name\":\"Box folder management AI agent\",\"category\":\"Box\",\"collection\":\"Box Spoke\",\"description\":\"Manages Box folder structures from ServiceNow including creation, organization, and access control. Enables automated folder provisioning as part of ServiceNow workflows for project setup, onboarding, and document management.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Auto-creating project folder structures when projects are initiated in ServiceNow\",\"Setting up department folders during organizational changes\",\"Managing folder permissions as part of access request workflows\",\"Archiving folders when projects are completed\"],\"features\":[\"Folder creation and hierarchical organization\",\"Folder access control and permission management\",\"Folder metadata and tagging\",\"Folder move and copy operations\",\"Template-based folder structure creation\"],\"related_products\":[\"Integration Hub\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2025-12-22T19:05:11.365947+00:00\",\"updated_at\":\"2026-05-18T20:40:57.591938+00:00\"},{\"id\":\"ed39c3bb-48e7-4bf2-8141-4f3206602df2\",\"name\":\"Box group management AI agent\",\"category\":\"Box\",\"collection\":\"Box Spoke\",\"description\":\"Manages Box groups from ServiceNow for simplified access control and collaboration management. Enables administrators to create and manage Box groups through ServiceNow identity management workflows.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Creating Box groups aligned with ServiceNow team structures\",\"Managing group membership during employee role changes\",\"Assigning folder access via groups for c
1onsistent permissions\",\"Synchronizing Box groups with organizational directory changes\"],\"features\":[\"Box group creation and membership management\",\"Group-based folder permission assignment\",\"Bulk membership operations\",\"Group synchronization with ServiceNow groups\",\"Group audit and reporting\"],\"related_products\":[\"Integration Hub\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2025-12-22T19:05:11.365947+00:00\",\"updated_at\":\"2026-05-18T20:40:57.66393+00:00\"},{\"id\":\"bec83ce2-b245-40f2-a065-9ce11ef2041c\",\"name\":\"Box legal hold management AI agent\",\"category\":\"Box\",\"collection\":\"Box Spoke\",\"description\":\"Manages Box legal hold policies from ServiceNow for compliance and litigation support. Enables legal and compliance teams to place, manage, and release legal holds on Box content through ServiceNow GRC workflows.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Placing legal holds on employee documents during HR investigations\",\"Managing litigation holds as part of compliance case management\",\"Releasing legal holds when litigation matters are resolved\",\"Reporting on active legal holds for c
1ompliance audits\"],\"features\":[\"Legal hold policy creation and assignment\",\"Content preservation under legal hold\",\"Hold release and policy management\",\"Hold status reporting and tracking\",\"Integration with ServiceNow compliance workflows\"],\"related_products\":[\"Legal Service Delivery\",\"Now Assist AI Agents\",\"Integration Hub\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2025-12-22T19:05:11.365947+00:00\",\"updated_at\":\"2026-05-18T20:40:57.74131+00:00\"},{\"id\":\"c3b76f16-213a-44af-a6a4-3bc8da0c479a\",\"name\":\"Box metadata management AI agent\",\"category\":\"Box\",\"collection\":\"Box Spoke\",\"description\":\"Manages Box metadata templates and attributes from ServiceNow for document classification and governance. Enables automated metadata application to Box content as part of ServiceNow document management workflows.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Applying compliance metadata to documents during approval workflows\",\"Classifying uploaded content with project and department metadata\",\"Searching for documents by metadata attributes\",\"Enforcing metadata standards for governance compliance\"],\"features\":[\"Metadata template creation and management\",\"Automated metadata application to files and folders\",\"Custom attribute definition and validation\",\"Metadata-based search and filtering\",\"Integration with content classification workflows\"],\"related_products\":[\"Integration Hub\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2025-12-22T19:05:11.365947+00:00\",\"updated_at\":\"2026-05-18T20:40:57.808206+00:00\"},{\"id\":\"5b4f7a5d-22ef-4bf2-a5cf-5913c986ff21\",\"name\":\"Box retention policy management AI agent\",\"category\":\"Box\",\"collection\":\"Box Spoke\",\"description\":\"Manages Box retention policies from ServiceNow for data lifecycle governance. Enables compliance teams to define, apply, and manage content retention rules through ServiceNow GRC workflows.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Applying retention policies to regulatory documents stored in Box\",\"Managing content lifecycle for compliance with industry regulations\",\"Configuring automatic disposition of expired content\",\"Reporting on retention policy compliance for audits\"],\"features\":[\"Retention policy creation and configuration\",\"Policy assignment to folders and content\",\"Retention period management and enforcement\",\"Policy disposition actions configuration\",\"Retention compliance reporting\"],\"related_products\":[\"Integrated Risk Management\",\"Now Assist AI Agents\",\"Integration Hub\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2025-12-22T19:05:11.365947+00:00\",\"updated_at\":\"2026-05-18T20:40:57.88412+00:00\"},{\"id\":\"bb932c1a-f2a6-4853-8f11-8f4d2b13cef4\",\"name\":\"Box Spoke Control Objective Change Agent\",\"category\":\"GRC\",\"collection\":\"GRC\",\"description\":\"Box Spoke Control Objective Change Agent is a source-backed ServiceNow AI agent directory record listed in Zurich Patch 5 under GRC. SNAgents tracks this agent for discovery, comparison, release provenance, and related IT Service Management / Now Assist AI Agents / Integration Hub context without asserting undocumented product behavior.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/concept/itsm-ai-agents.html\",\"use_cases\":[\"Find where Box Spoke Control Objective Change Agent fits in GRC workflows\",\"Compare Box Spoke Control Objective Change Agent with related agents in IT Service Management\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Zurich Patch 5\",\"Directory category: GRC\",\"Collection/context: GRC\",\"Workflow signal: ServiceNow workflow automation\"],\"related_products\":[\"IT Service Management\",\"Now Assist AI Agents\",\"Integration Hub\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2026-02-03T16:57:34.134937+00:00\",\"updated_at\":\"2026-05-18T20:40:57.955847+00:00\"},{\"id\":\"54d7cd93-2cd2-4403-adda-f15816835734\",\"name\":\"Box user management AI agent\",\"category\":\"Box\",\"collection\":\"Box Spoke\",\"description\":\"Manages Box user accounts from ServiceNow including provisioning, deprovisioning, and profile management. Ensures Box access is properly managed as part of ServiceNow identity and access management workflows.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Provisioning Box accounts for new employees during onboarding\",\"Deprovisioning Box access during employee offboarding\",\"Updating user storage quotas based on role changes\",\"Managing Box licenses during organizational restructuring\"],\"features\":[\"Box user provisioning and deprovisioning\",\"User role and storage allocation management\",\"Profile and settings configuration\",\"License type assignment\",\"Bulk user operations for organizational changes\"],\"related_products\":[\"Integration Hub\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2025-12-22T19:05:11.365947+00:00\",\"updated_at\":\"2026-05-18T20:40:58.037682+00:00\"},{\"id\":\"0b103a47-378b-43f6-8da7-7c5f54549725\",\"name\":\"Brightfin Spend Clearly AI (ServiceNow Store)\",\"category\":\"ServiceNow Store AI Agent Marketplace\",\"collection\":\"MobiChord Inc.\",\"description\":\"Natural-language AI Assistant designed to support complex TEM processes\",\"documentation_url\":\"https://store.servicenow.com/store/app/0
178c02a2978d8b9076b932471153af88\",\"use_cases\":[\"Evaluate Brightfin Spend Clearly AI as a ServiceNow Store AI Agent Marketplace listing\",\"Compare publisher, pricing, and latest-update context for Brightfin Spend Clearly AI\",\"Review MobiChord Inc. as the listed Store publisher\"],\"features\":[\"Seller: MobiChord Inc.\",\"Price type: free\",\"Store listing type: scoped_app\"],\"related_products\":[\"ServiceNow Store\"],\"release_version\":\"ServiceNow Store\",\"created_at\":\"2026-06-06T14:22:36.832154+00:00\",\"updated_at\":\"2026-06-06T14:22:36.832154+00:00\"},{\"id\":\"1665355e-177c-43cc-a571-e5ddf839e2bb\",\"name\":\"Business And Technology Management Service Impact Analysis AI Agent\",\"category\":\"AIOps\",\"collection\":\"AI Agents for AIOps\",\"description\":\"Performs comprehensive service impact analysis spanning both business and technology management perspectives. Maps the full impact chain from technical infrastructure alerts through to business services, processes, and organizational units. Provides a unified view of how operational issues affect business outcomes.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/concept/aiops-ai-agents.html\",\"use_cases\":[\"Assessing full business impact during major infrastructure failures\",\"Mapping technology incidents to affected business processes and revenue streams\",\"Providing executive-level impact summaries during critical incidents\",\"Supporting business continuity decision-making with impact data\"],\"features\":[\"End-to-end impact analysis from infrastructure to business services\",\"Business process and revenue impact estimation\",\"Organizational unit impact assessment\",\"Cross-domain impact visualization\",\"Impact timeline projection and escalation recommendations\"],\"related_products\":[\"IT Operations Management\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2025-12-22T19:05:11.365947+00:00\",\"updated_at\":\"2026-05-18T20:40:58.104312+00:00\"},{\"id\":\"439922fc-096d-4f82-988c-4a93cac96500\",\"name\":\"CAB Communication Management (ServiceNow Store)\",\"category\":\"ServiceNow Store AI Agent Marketplace\",\"collection\":\"HCL America, Inc.\",\"description\":\"CAB Communication Management is a ServiceNow Store AI Agent Marketplace listing from HCL America, Inc.. SNAgents tracks its Store source, publisher context, and marketplace metadata separately from platform-native ServiceNow AI agents.\",\"documentation_url\":\"https://store.servicenow.com/store/app/825debe21b646a50a85b16db234bcbb0\",\"use_cases\":[\"Evaluate CAB Communication Management as a ServiceNow Store AI Agent Marketplace listing\",\"Compare publisher, pricing, and latest-update context for CAB Communication Management\",\"Review HCL America, Inc. as the listed Store publisher\"],\"features\":[\"Seller: HCL America, Inc.\",\"Price type: free\",\"Store listing type: scoped_app\"],\"related_products\":[\"ServiceNow Store\"],\"release_version\":\"ServiceNow Store\",\"created_at\":\"2026-05-18T20:00:39.882716+00:00\",\"updated_at\":\"2026-05-18T20:40:58.184463+00:00\"},{\"id\":\"c462678d-abe8-4c14-acd5-a7e29aeda19f\",\"name\":\"Calculate contract lead time AI agent\",\"category\":\"Procurement \u0026 Supplier AI Agents\",\"collection\":\"Now Assist in Contract Management\",\"description\":\"Calculates and estimates contract lead times based on contract type, complexity, approval requirements, and historical processing data. It helps procurement and legal teams plan timelines and set expectations for contract finalization.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Procurement manager estimates timeline for a new vendor contract\",\"Legal team plans resources based on expected contract workload\",\"Identifying stages that cause contract processing delays\",\"Setting realistic expectations for contract turnaround times\"],\"features\":[\"Contract lead time estimation\",\"Historical processing data analysis\",\"Complexity-based timeline adjustment\",\"Approval chain duration calculation\",\"Bottleneck identification and prediction\"],\"related_products\":[\"Procurement\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 3\",\"created_at\":\"2025-12-22T19:05:12.647784+00:00\",\"updated_at\":\"2026-05-18T20:40:58.253548+00:00\"},{\"id\":\"0dfdfd3e-af7c-4b69-9672-2cad3a7352fb\",\"name\":\"Calculation creation AI agent\",\"category\":\"Now Assist for Environmental, Social, and Governance (ESG)\",\"collection\":\"Now Assist for Environmental, Social, and Governance (ESG)\",\"description\":\"Calculation creation AI agent is a source-backed ServiceNow AI agent directory record listed in Zurich Patch 5 under Now Assist for Environmental, Social, and Governance (ESG). SNAgents tracks this agent for discovery, comparison, release provenance, and related Now Assist AI Agents context without asserting undocumented product behavior.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Find where Calculation creation AI agent fits in Now Assist for Environmental, Social, and Governance (ESG) workflows\",\"Compare Calculation creation AI agent with related agents in Now Assist AI Agents\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Zurich Patch 5\",\"Directory category: Now Assist for Environmental, Social, and Governance (ESG)\",\"Collection/context: Now Assist for Environmental, Social, and Governance (ESG)\",\"Workflow signal: record, plan, or content creation\"],\"related_products\":[\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2026-02-03T14:26:06.424648+00:00\",\"updated_at\":\"2026-05-18T20:40:58.325908+00:00\"},{\"id\":\"85becddd-c970-43ae-801c-5c4d21574f63\",\"name\":\"Calculation operand AI agent\",\"category\":\"Now Assist for Environmental, Social, and Governance (ESG)\",\"collection\":\"Now Assist for Environmental, Social, and Governance (ESG)\",\"description\":\"Calculation operand AI agent is a source-backed ServiceNow AI agent directory record listed in Zurich Patch 5 under Now Assist for Environmental, Social, and Governance (ESG). SNAgents tracks this agent for discovery, comparison, release provenance, and related Now Assist AI Agents context without asserting undocumented product behavior.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Find where Calculation operand AI agent fits in Now Assist for Environmental, Social, and Governance (ESG) workflows\",\"Compare Calculation operand AI agent with related agents in Now Assist AI Agents\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Zurich Patch 5\",\"Directory category: Now Assist for Environmental, Social, and Governance (ESG)\",\"Collection/context: Now Assist for Environmental, Social, and Governance (ESG)\",\"Workflow signal: ServiceNow workflow automation\"],\"related_products\":[\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2026-02-03T14:26:06.424648+00:00\",\"updated_at\":\"2026-05-18T20:40:58.391471+00:00\"},{\"id\":\"70fbc7f0-e9d5-4c11-8400-98bce8cac382\",\"name\":\"Care team operations case creation AI agent\",\"category\":\"CRM\",\"collection\":\"Care Team Operations AI agent collection\",\"description\":\"Care team operations case creation AI agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under CRM / Care Team Operations AI agent collection.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Find where Care team operations case creation AI agent fits in Care Team Operations AI agent collection workflows\",\"Compare Care team operations case creation AI agent with related agents in Customer Service Management\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: CRM\",\"Collection/context: Care Team Operations AI agent collection\",\"Workflow signal: record, plan, or content creation\"],\"related_products\":[\"Customer Service Management\",\"Now Assist AI Agents\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.419837+00:00\",\"updated_at\":\"2026-05-18T20:40:58.463372+00:00\"},{\"id\":\"3ad2b5e0-e81c-493f-8ee9-703685629d0f\",\"name\":\"Care Team Operations Case Creation Voice AI Agent\",\"category\":\"CRM\",\"collection\":\"CTO Voice AI Agents\",\"description\":\"Care Team Operations Case Creation Voice AI Agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under CRM / CTO Voice AI Agents.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Find where Care Team Operations Case Creation Voice AI Agent fits in CTO Voice AI Agents workflows\",\"Compare Care Team Operations Case Creation Voice AI Agent with related agents in Customer Service Management\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: CRM\",\"Collection/context: CTO Voice AI Agents\",\"Workflow signal: voice-assisted workflow execution\"],\"related_products\":[\"Customer Service Management\",\"Now Assist AI Agents\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.419837+00:00\",\"updated_at\":\"2026-05-18T20:40:58.550256+00:00\"},{\"id\":\"62d73d30-284a-4308-a0c1-ac69b61b99cd\",\"name\":\"Care team operations case intake AI agent\",\"category\":\"CRM\",\"collection\":\"Care Team Operations AI agent collection\",\"description\":\"Care team operations case intake AI agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under CRM / Care Team Operations AI agent collection.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Find where Care team operations case intake AI agent fits in Care Team Operations AI agent collection workflows\",\"Compare Care team operations case intake AI agent with related agents in Customer Service Management\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: CRM\",\"Collection/context: Care Team Operations AI agent collection\",\"Workflow signal: ServiceNow workflow automation\"],\"related_products\":[\"Customer Service Management\",\"Now Assist AI Agents\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.419837+00:00\",\"updated_at\":\"2026-05-18T20:40:58.621492+00:00\"},{\"id\":\"4235bb6c-350f-4ec4-84bf-bf9bd46ce9c8\",\"name\":\"Career Development Hub (ServiceNow Store)\",\"category\":\"ServiceNow Store AI Agent Marketplace\",\"collection\":\"New Apprenticeship, PBC\",\"description\":\"Career Development Hub is a ServiceNow Store AI Agent Marketplace listing from New Apprenticeship, PBC. SNAgents tracks its Store source, publisher context, and marketplace metadata separately from platform-native ServiceNow AI agents.\",\"documentation_url\":\"https://store.servicenow.com/store/app/3eaa8d6cc338b2d0bc9a989f05013182\",\"use_cases\":[\"Evaluate Career Development Hub as a ServiceNow Store AI Agent Marketplace listing\",\"Compare publisher, pricing, and latest-update context for Career Development Hub\",\"Review New Apprenticeship, PBC as the listed Store publisher\"],\"features\":[\"Seller: New Apprenticeship, PBC\",\"Price type: paid\",\"Store listing type: scoped_app\"],\"related_products\":[\"ServiceNow Store\",\"Creator Workflows\",\"Now Assist AI Agents\"],\"release_version\":\"ServiceNow Store\",\"created_at\":\"2026-05-18T20:00:39.794151+00:00\",\"updated_at\":\"2026-05-18T20:40:58.696986+00:00\"}
1,{\"id\":\"062f86f9-8925-46cb-8353-3af6f626a088\",\"name\":\"Case action AI agent\",\"category\":\"Customer Service Management\",\"collection\":\"Customer Service Management\",\"description\":\"Case action AI agent is a source-backed ServiceNow AI agent directory record listed in Zurich Patch 5 under Customer Service Management. SNAgents tracks this agent for discovery, comparison, release provenance, and related Customer Service Management / Now Assist AI Agents context without asserting undocumented product behavior.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/concept/csm-ai-agents.html\",\"use_cases\":[\"Find where Case action AI agent fits in Customer Service Management workflows\",\"Compare Case action AI agent with related agents in Customer Service Management\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Zurich Patch 5\",\"Directory category: Customer Service Management\",\"Collection/context: Customer Service Management\",\"Workflow signal: ServiceNow workflow automation\"],\"related_products\":[\"Customer Service Management\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2026-02-03T14:26:06.424648+00:00\",\"updated_at\":\"2026-05-18T20:40:58.769038+00:00\"},{\"id\":\"c6a60db4-1af2-4def-82d8-b8b18adb0c4a\",\"name\":\"Case aggregator AI Agent\",\"category\":\"EMPLOYEE\",\"collection\":\"Workplace Maintenance Management\",\"description\":\"Case aggregator AI Agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under EMPLOYEE / Workplace Maintenance Management.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/concept/hrsd-ai-agents.html\",\"use_cases\":[\"Find where Case aggregator AI Agent fits in Workplace Maintenance Management workflows\",\"Compare Case aggregator AI Agent with related agents in HR Service Delivery\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: EMPLOYEE\",\"Collection/context: Workplace Maintenance Management\",\"Workflow signal: ServiceNow workflow automation\"],\"related_products\":[\"HR Service Delivery\",\"Now Assist AI Agents\",\"Employee Workflows\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.509501+00:00\",\"updated_at\":\"2026-05-18T20:40:58.838425+00:00\"},{\"id\":\"0fb5d0c5-83d4-462e-9003-9ea7dda546a7\",\"name\":\"Case context gatherer\",\"category\":\"Customer Service Management\",\"collection\":\"Customer Service Management AI agent collection\",\"description\":\"Gathers relevant context for customer service cases by pulling data from customer records, product information, entitlements, prior interactions, and related cases. Provides agents with a comprehensive case context view before they engage with the customer, reducing handle time and improving first-contact resolution by ensuring agents have all relevant information upfront.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Pre-populating agent workspace with customer context before case handling\",\"Gathering product and entitlement details for warranty claim cases\",\"Retrieving interaction history to understand ongoing customer issues\",\"Providing agents with related case information to identify patterns\"],\"features\":[\"Automated context aggregation from customer, product, and interaction records\",\"Prior case and interaction history retrieval for the customer\",\"Entitlement and SLA context including service level and response obligations\",\"Product and asset information relevant to the case issue\",\"Related case and known issue identification\"],\"related_products\":[\"Customer Service Management\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2025-12-22T19:05:11.365947+00:00\",\"updated_at\":\"2026-05-18T20:40:58.912673+00:00\"},{\"id\":\"2d23238f-2123-4903-9e17-ad97cae2c6ce\",\"name\":\"Case creation AI agent\",\"category\":\"Customer Service Management\",\"collection\":\"Customer Service Management AI agent collection\",\"description\":\"Automates the creation of customer service cases from multiple intake channels including email, chat, phone, and portal submissions. Extracts ke
1y information from customer communications to populate case fields accurately, assigns appropriate category and priority, and routes to the correct team. Reduces manual case creation effort and ensures consistent data quality across all intake channels.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Creating cases automatically from customer emails with proper field population\",\"Converting chat conversations into structured case records\",\"Processing portal submissions into routed and categorized cases\",\"Handling high-volume case intake during product issues or outages\"],\"features\":[\"Multi-channel case creation from email, chat, phone, and portal\",\"AI-powered field extraction from unstructured customer communications\",\"Automatic category, priority, and assignment group determination\",\"Customer account matching and verification during creation\",\"Duplicate case detection before creation\"],\"related_products\":[\"Customer Service Management\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2025-12-22T19:05:11.365947+00:00\",\"updated_at\":\"2026-05-18T20:40:58.985578+00:00\"},{\"id\":\"1baf3042-5c77-4e90-be27-f573410f5d96\",\"name\":\"Case optimiser AI Agent\",\"category\":\"EMPLOYEE\",\"collection\":\"Workplace Maintenance Management\",\"description\":\"Case optimiser AI Agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under EMPLOYEE / Workplace Maintenance Management.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/concept/hrsd-ai-agents.html\",\"use_cases\":[\"Find where Case optimiser AI Agent fits in Workplace Maintenance Management workflows\",\"Compare Case optimiser AI Agent with related agents in HR Service Delivery\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: EMPLOYEE\",\"Collection/context: Workplace Maintenance Management\",\"Workflow signal: ServiceNow workflow automation\"],\"related_products\":[\"HR Service Delivery\",\"Now Assist AI Agents\",\"Employee Workflows\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.509501+00:00\",\"updated_at\":\"2026-05-18T20:40:59.06128+00:00\"},{\"id\":\"fec3bba9-ac92-4605-8aa1-f0c5a5e15dff\",\"name\":\"Case Status Voice Agent\",\"category\":\"CRM\",\"collection\":\"Customer Service Management AI agent collection\",\"description\":\"Case Status Voice Agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under CRM / Customer Service Management AI agent collection.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/concept/csm-ai-agents.html\",\"use_cases\":[\"Find where Case Status Voice Agent fits in Customer Service Management AI agent collection workflows\",\"Compare Case Status Voice Agent with related agents in Customer Service Management\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: CRM\",\"Collection/context: Customer Service Management AI agent collection\",\"Workflow signal: voice-assisted workflow execution\"],\"related_products\":[\"Customer Service Management\",\"Now Assist AI Agents\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.065198+00:00\",\"updated_at\":\"2026-05-18T20:40:59.132572+00:00\"},{\"id\":\"e50505e5-d029-42da-a302-74fabbd1e4c4\",\"name\":\"Categorize ITSM incident AI agent\",\"category\":\"Technology AI Agents\",\"collection\":\"IT Service Management AI agent collection\",\"description\":\"Automatically categorizes incoming ITSM incidents by analyzing the short description, detailed description, and caller information to assign the correct category, subcategory, and assignment group. Reduces misrouted tickets and mean time to resolution by ensuring incidents reach the right team on first assignment. Works with the ServiceNow ITSM incident table and Predictive Intelligence models.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Auto-categorizing incidents submitted via self-service portal or email\",\"Reducing misrouted tickets that bounce between assignment groups\",\"Standardizing incident categorization across global service desk teams\",\"Improving reporting accuracy by ensuring consistent category assignment\"],\"features\":[\"AI-powered category and subcategory prediction from incident descriptions\",\"Assignment group recommendation based on historical routing patterns\",\"Confidence scoring for categorization decisions\",\"Continuous learning from agent corrections to improve accuracy\",\"Support for multi-level categorization taxonomies\"],\"related_products\":[\"IT Service Management\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2025-12-22T19:05:12.030692+00:00\",\"updated_at\":\"2026-05-18T20:40:59.211752+00:00\"},{\"id\":\"482fd88f-42d9-485f-bfcf-23a69455c851\",\"name\":\"CBS Bulk Upload AI Agent\",\"category\":\"EMPLOYEE\",\"collection\":\"Core Business Suite AI Agent\",\"description\":\"CBS Bulk Upload AI Agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under EMPLOYEE / Core Business Suite AI Agent.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/concept/hrsd-ai-agents.html\",\"use_cases\":[\"Find where CBS Bulk Upload AI Agent fits in Core Business Suite AI Agent workflows\",\"Compare CBS Bulk Upload AI Agent with related agents in HR Service Delivery\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: EMPLOYEE\",\"Collection/context: Core Business Suite AI Agent\",\"Workflow signal: ServiceNow workflow automation\"],\"related_products\":[\"HR Service Delivery\",\"Now Assist AI Agents\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.065198+00:00\",\"updated_at\":\"2026-05-18T20:40:59.282974+00:00\"},{\"id\":\"cba7b1f3-8d75-43c3-a755-f6cc6d4bbbd3\",\"name\":\"Change backout plan AI agent\",\"category\":\"Technology AI Agents\",\"collection\":\"IT Service Management AI agent collection\",\"description\":\"Generates comprehensive backout plans for change requests by anal
1yzing the change type, affected CIs, implementation steps, and risk profile. Produces step-by-step rollback procedures that change managers can review and approve, ensuring every change has a viable recovery path. Saves significant time in change documentation and improves CAB approval rates by ensuring backout plan quality.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Automatically generating backout plans for standard and normal changes\",\"Ensuring emergency changes have documented rollback procedures\",\"Improving CAB approval rates by providing thorough backout documentation\",\"Reducing change documentation burden on implementation teams\"],\"features\":[\"AI-generated step-by-step rollback procedures based on change details\",\"CI dependency analysis to ensure complete backout coverage\",\"Integration with change implementation plan for plan consistency\",\"Template-aware generation that follows organizational standards\",\"Version tracking of backout plan revisions\"],\"related_products\":[\"IT Service Management\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2025-12-22T19:05:12.030692+00:00\",\"updated_at\":\"2026-05-18T20:40:59.364377+00:00\"},{\"id\":\"0538e4f8-4472-4f3e-804a-858f3f55b344\",\"name\":\"Change CI suggestion AI agent\",\"category\":\"IT Service Management AI agent collection\",\"collection\":\"IT Service Management AI agent collection\",\"description\":\"Change CI suggestion AI agent is a source-backed ServiceNow AI agent directory record listed in Zurich Patch 5 under IT Service Management AI agent collection. SNAgents tracks this agent for discovery, comparison, release provenance, and related IT Service Management / Now Assist AI Agents context without asserting undocumented product behavior.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/concept/itsm-ai-agents.html\",\"use_cases\":[\"Find where Change CI suggestion AI agent fits in IT Service Management AI agent collection workflows\",\"Compare Change CI suggestion AI agent with related agents in IT Service Management\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Zurich Patch 5\",\"Directory category: IT Service Management AI agent collection\",\"Collection/context: IT Service Management AI agent collection\",\"Workflow signal: triage, classification, or recommendation\"],\"related_products\":[\"IT Service Management\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2026-02-03T14:26:06.154408+00:00\",\"updated_at\":\"2026-05-18T20:40:59.433956+00:00\"},{\"id\":\"307169e5-a719-4290-b4ba-4f7201caefb7\",\"name\":\"Change conflict assessor AI agent\",\"category\":\"Technology AI Agents\",\"collection\":\"IT Service Management AI agent collection\",\"description\":\"Evaluates change requests for scheduling and CI conflicts by analyzing the change window, affected configuration items, and other planned changes in the same timeframe. Identifies potential collisions where multiple changes could impact the same services or infrastru
1cture simultaneously. Helps change managers avoid outages caused by conflicting changes and optimizes the change schedule.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Detecting overlapping changes to the same server cluster during a maintenance window\",\"Identifying conflicts between network changes and application deployments\",\"Validating change schedules against organizational blackout periods\",\"Pre-CAB conflict screening to streamline change advisory board reviews\"],\"features\":[\"Automated detection of scheduling conflicts between change requests\",\"CI-level conflict analysis across related and dependent configuration items\",\"Blackout and maintenance window enforcement\",\"Conflict severity scoring and risk assessment\",\"Recommendations for alternative scheduling windows\"],\"related_products\":[\"IT Service Management\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2025-12-22T19:05:12.030692+00:00\",\"updated_at\":\"2026-05-18T20:40:59.513351+00:00\"},{\"id\":\"bb7ddd23-34b9-4b3a-b7b1-b14e124bb585\",\"name\":\"Change Guard (ServiceNow Store)\",\"category\":\"ServiceNow Store AI Agent Marketplace\",\"collection\":\"Astreya Partners, LLC\",\"description\":\"Change Guard is a ServiceNow Store AI Agent Marketplace listing from Astreya Partners, LLC. SNAgents tracks its Store source, publisher context, and marketplace metadata separately from platform-native ServiceNow AI agents.\",\"documentation_url\":\"https://store.servicenow.com/store/app/585a3eb4835236d45c6cf8ffeeaad360\",\"use_cases\":[\"Evaluate Change Guard as a ServiceNow Store AI Agent Marketplace listing\",\"Compare publisher, pricing, and latest-update context for Change Guard\",\"Review Astreya Partners, LLC as the listed Store publisher\"],\"features\":[\"Seller: Astreya Partners, LLC\",\"Price type: free\",\"Store listing type: scoped_app\"],\"related_products\":[\"ServiceNow Store\",\"IT Service Management\",\"Now Assist AI Agents\"],\"release_version\":\"ServiceNow Store\",\"created_at\":\"2026-05-18T20:00:39.794151+00:00\",\"updated_at\":\"2026-05-18T20:40:59.58756+00:00\"},{\"id\":\"ceee0770-7718-493d-999b-f377a6ed86a7\",\"name\":\"Change implementation plan AI agent\",\"category\":\"Technology AI Agents\",\"collection\":\"IT Service Management AI agent collection\",\"description\":\"Creates detailed implementation plans for change requests by analyzing the change type, scope, affected CIs, and organizational change procedures. Generates step-by-step implementation instructions including pre-checks, execution steps, validation tests, and communication requirements. Accelerates change preparation and ensures consistent, thorough implementation documentation.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Generating implementation plans for routine infrastructure changes\",\"Creating detailed deployment procedures for application releases\",\"Documenting implementation steps for database migration changes\",\"Standardizing change implementation documentation across teams\"],\"features\":[\"AI-generated step-by-step implementation procedures\",\"Pre-implementation checklist generation\",\"Post-implementation validation step recommendations\",\"Communication plan integration for stakeholder notifications\",\"CI-aware implementation steps based on affected infrastructure\"],\"related_products\":[\"IT Service Management\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2025-12-22T19:05:12.030692+00:00\",\"updated_at\":\"2026-05-18T20:40:59.663638+00:00\"},{\"id\":\"64f22e70-6510-44d0-91c7-508e1740065b\",\"name\":\"Change justification proposal AI agent\",\"category\":\"Technology AI Agents\",\"collection\":\"IT Service Management AI agent collection\",\"description\":\"Generates business justification narratives for change requests by anal
1yzing the change purpose, associated incidents or problems, business impact, and risk profile. Produces clear, compelling justifications that explain why a change is necessary, what business value it delivers, and what happens if the change is not implemented. Improves CAB approval efficiency and change documentation quality.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Writing justifications for infrastructure upgrades linked to performance incidents\",\"Generating business cases for security patch deployments\",\"Creating justification narratives for capacity expansion changes\",\"Documenting the rationale for emergency changes after the fact\"],\"features\":[\"AI-generated business justification based on change context and linked records\",\"Impact analysis narrative including affected services and users\",\"Risk vs. benefit articulation for change approval boards\",\"Cost of inaction analysis when linked to incidents or problems\",\"Customizable justification templates aligned to organizational standards\"],\"related_products\":[\"IT Service Management\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2025-12-22T19:05:12.030692+00:00\",\"updated_at\":\"2026-05-18T20:40:59.735933+00:00\"},{\"id\":\"6b5eb1eb-13f4-4c62-b10b-8017609c223c\",\"name\":\"Change outage assistant AI agent\",\"category\":\"IT Service Management AI agent collection\",\"collection\":\"IT Service Management AI agent collection\",\"description\":\"Change outage assistant AI agent is a source-backed ServiceNow AI agent directory record listed in Zurich Patch 5 under IT Service Management AI agent collection. SNAgents tracks this agent for discovery, comparison, release provenance, and related IT Service Management / Now Assist AI Agents context without asserting undocumented product behavior.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/concept/itsm-ai-agents.html\",\"use_cases\":[\"Find where Change outage assistant AI agent fits in IT Service Management AI agent collection workflows\",\"Compare Change outage assistant AI agent with related agents in IT Service Management\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Zurich Patch 5\",\"Directory category: IT Service Management AI agent collection\",\"Collection/context: IT Service Management AI agent collection\",\"Workflow signal: ServiceNow workflow automation\"],\"related_products\":[\"IT Service Management\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2026-02-03T14:26:06.154408+00:00\",\"updated_at\":\"2026-05-18T20:40:59.813788+00:00\"},{\"id\":\"b5bdbbf7-ae9d-41fa-88f2-fa767933ded0\",\"name\":\"Change quality assessor AI agent\",\"category\":\"Technology AI Agents\",\"collection\":\"IT Service Management AI agent collection\",\"description\":\"Evaluates the overall quality and completeness of change request documentation before CAB review. Checks for missing fields, insufficient detail in plans, incomplete risk assessments, and gaps in testing or backout procedures. Assigns a quality score and provides specific recommendations for improvement, reducing CAB rejections and ensuring changes are thoroughly prepared.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Pre-screening change requests before submitting to CAB for approval\",\"Coaching change managers on documentation quality standards\",\"Reducing CAB rejection rates by catching quality issues early\",\"Enforcing consistent change documentation standards across the organization\"],\"features\":[\"Completeness scoring across all required change fields and attachments\",\"Detail sufficiency analysis for implementation, test, and backout plans\",\"Risk asse
1ssment quality validation\",\"Specific improvement recommendations with actionable guidance\",\"Quality trend tracking across change managers and teams\"],\"related_products\":[\"IT Service Management\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2025-12-22T19:05:12.030692+00:00\",\"updated_at\":\"2026-05-18T20:40:59.884741+00:00\"},{\"id\":\"89de4e12-d64d-4955-a131-7520c5b5cf46\",\"name\":\"Change Request Plans AI Agent\",\"category\":\"IT Service Management AI agent collection\",\"collection\":\"IT Service Management AI agent collection\",\"description\":\"Change Request Plans AI Agent is a source-backed ServiceNow AI agent directory record listed in Zurich Patch 5 under IT Service Management AI agent collection. SNAgents tracks this agent for discovery, comparison, release provenance, and related IT Service Management / Now Assist AI Agents context without asserting undocumented product behavior.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/concept/itsm-ai-agents.html\",\"use_cases\":[\"Find where Change Request Plans AI Agent fits in IT Service Management AI agent collection workflows\",\"Compare Change Request Plans AI Agent with related agents in IT Service Management\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Zurich Patch 5\",\"Directory category: IT Service Management AI agent collection\",\"Collection/context: IT Service Management AI agent collection\",\"Workflow signal: record, plan, or content creation\"],\"related_products\":[\"IT Service Management\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2026-02-03T14:26:06.154408+00:00\",\"updated_at\":\"2026-05-18T20:40:59.95623+00:00\"},{\"id\":\"f71de579-e0b1-429a-b74f-2d98c4cad99a\",\"name\":\"Change risk and impact analysis AI agent\",\"category\":\"Technology AI Agents\",\"collection\":\"IT Service Management AI agent collection\",\"description\":\"Performs automated risk and business impact analysis for change requests by examining affected CIs, service dependencies, historical change failure data, and the change window. Calculates a risk score and identifies potential blast radius including downstream services and users that could be affected. Enables change managers and CABs to make informed approval decisions based on data rather than intuition.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Assessing risk for changes to critical production infrastructure\",\"Quantifying business impact of planned maintenance windows\",\"Identifying high-risk changes that require additional CAB scrutiny\",\"Comparing risk profiles across alternative implementation approaches\"],\"features\":[\"AI-calculated risk scores based on multiple risk factors\",\"Blast radius analysis showing all potentially affected services and users\",\"Historical failure pattern analysis for similar change types\",\"Service dependency mapping through CMDB relationship traversal\",\"Risk mitigation recommendations to reduce change failure probability\"],\"related_products\":[\"IT Service Management\",\"Now Assist AI Agents\",\"Integrated Risk Management\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2025-12-22T19:05:12.030692+00:00\",\"updated_at\":\"2026-05-18T20:41:00.029149+00:00\"},{\"id\":\"32bf0c50-b60f-4513-98e6-b5f4a294b2b1\",\"name\":\"Change test plan AI agent\",\"category\":\"Technology AI Agents\",\"collection\":\"IT Service Management AI agent collection\",\"description\":\"Generates test plans for change requests by analyzing the implementation plan, affected CIs, and service dependencies. Creates specific test cases including pre-implementation verification, post-implementation validation, and user acceptance criteria. Ensures changes are properly validated before being marked complete, reducing failed changes and unplanned outages.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Creating validation test plans for application deployment changes\",\"Generating smoke test procedures for infrastru
1cture upgrades\",\"Building UAT criteria for changes affecting end-user services\",\"Documenting rollback validation steps as part of backout testing\"],\"features\":[\"AI-generated test cases aligned to implementation plan steps\",\"Pre and post-implementation validation checklists\",\"Service-level test recommendations based on affected CI dependencies\",\"Integration with change workflow for test plan approval tracking\",\"Reusable test templates for recurring change types\"],\"related_products\":[\"IT Service Management\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2025-12-22T19:05:12.030692+00:00\",\"updated_at\":\"2026-05-18T20:41:00.107896+00:00\"},{\"id\":\"99e3b42f-cb78-46e0-b7e4-86fcf1b409f2\",\"name\":\"Chat Visit agent\",\"category\":\"EMPLOYEE\",\"collection\":\"Workplace Visitor Management\",\"description\":\"Chat Visit agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under EMPLOYEE / Workplace Visitor Management.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/concept/hrsd-ai-agents.html\",\"use_cases\":[\"Find where Chat Visit agent fits in Workplace Visitor Management workflows\",\"Compare Chat Visit agent with related agents in HR Service Delivery\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: EMPLOYEE\",\"Collection/context: Workplace Visitor Management\",\"Workflow signal: ServiceNow workflow automation\"],\"related_products\":[\"HR Service Delivery\",\"Now Assist AI Agents\",\"Employee Workflows\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.604795+00:00\",\"updated_at\":\"2026-05-18T20:41:00.185245+00:00\"},{\"id\":\"c4924dba-ee0a-4e96-9da3-71287f0bfa39\",\"name\":\"CI form contextual help AI agent\",\"category\":\"PLATFORM\",\"collection\":\"Now Assist for CMDB\",\"description\":\"CI form contextual help AI agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under PLATFORM / Now Assist for CMDB.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Find where CI form contextual help AI agent fits in Now Assist for CMDB workflows\",\"Compare CI form contextual help AI agent with related agents in ServiceNow Platform\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: PLATFORM\",\"Collection/context: Now Assist for CMDB\",\"Workflow signal: ServiceNow workflow automation\"],\"related_products\":[\"ServiceNow Platform\",\"Now Assist AI Agents\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.419837+00:00\",\"updated_at\":\"2026-05-18T20:41:00.262673+00:00\"},{\"id\":\"4dc13ff5-cfe0-4780-96a0-7b56416070f3\",\"name\":\"CISA vulnerability analysis AI agent\",\"category\":\"Risk \u0026 Security AI Agents\",\"collection\":\"Now Assist for Vulnerability Response\",\"description\":\"Analyzes CISA (Cybersecurity and Infrastructure Security Agency) vulnerability advisories and known exploited vulnerabilities to assess their relevance and impact on the organization. It helps security teams prioritize patching based on CISA guidance.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Security team assesses impact of a new CISA advisory\",\"Prioritizing patches based on CISA KEV catalog entries\",\"Tracking compliance with CISA remediation deadlines\",\"Analyzing CISA advisories against the organization's asset inventory\"],\"features\":[\"CISA advisory analysis and parsing\",\"Known Exploited Vulnerabilities (KEV) correlation\",\"Organizational impact assessment\",\"Patch priority recommendations\",\"CISA compliance tracking\"],\"related_products\":[\"Integrated Risk Management\",\"Now Assist AI Agents\",\"Security Operations\"],\"release_version\":\"Zurich Patch 3\",\"created_at\":\"2025-12-22T19:05:12.647784+00:00\",\"updated_at\":\"2026-05-18T20:41:00.337271+00:00\"},{\"id\":\"9b580139-9181-4ac4-8f05-d92c0e445cf4\",\"name\":\"Classify service and CI AI agent\",\"category\":\"Technology AI Agents\",\"collection\":\"IT Service Management AI agent collection\",\"description\":\"Automatically identifies and assigns the correct business service and configuration item (CI) for ITSM records by anal
1yzing the description, category, and caller context. Maps incidents, changes, and requests to the appropriate service and CI in the CMDB, improving service-level reporting accuracy and enabling proper SLA tracking. Reduces the manual effort of CI selection and minimizes incorrect service mappings.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Auto-assigning affected CIs when users submit incidents via self-service\",\"Mapping change requests to the correct business services for impact analysis\",\"Improving SLA accuracy by ensuring incidents are linked to the right services\",\"Reducing manual CI lookup effort for service desk agents\"],\"features\":[\"AI-powered service and CI classification from record descriptions\",\"CMDB relationship-aware recommendations\",\"Confidence scoring for classification suggestions\",\"Learning from historical corrections to improve accuracy over time\",\"Support for multi-tier service catalog structures\"],\"related_products\":[\"IT Service Management\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2025-12-22T19:05:12.030692+00:00\",\"updated_at\":\"2026-05-18T20:41:00.413277+00:00\"},{\"id\":\"4369119a-963a-4487-9543-9c0ca15450e2\",\"name\":\"Client Collector (ACC) Diagnostic Agent\",\"category\":\"Platform\",\"collection\":\"Platform\",\"description\":\"Client Collector (ACC) Diagnostic Agent is a source-backed ServiceNow AI agent directory record listed in Zurich Patch 5 under Platform. SNAgents tracks this agent for discovery, comparison, release provenance, and related ServiceNow Platform / Now Assist AI Agents context without asserting undocumented product behavior.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Find where Client Collector (ACC) Diagnostic Agent fits in Platform workflows\",\"Compare Client Collector (ACC) Diagnostic Agent with related agents in ServiceNow Platform\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Zurich Patch 5\",\"Directory category: Platform\",\"Collection/context: Platform\",\"Workflow signal: analysis and investigation\"],\"related_products\":[\"ServiceNow Platform\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2026-02-03T16:57:39.390185+00:00\",\"updated_at\":\"2026-05-18T20:41:00.486787+00:00\"},{\"id\":\"753c7bee-ee83-4124-b3f2-956e4bebf0b3\",\"name\":\"Clone FAQ Agent\",\"category\":\"PLATFORM\",\"collection\":\"Clone Admin Console\",\"description\":\"Clone FAQ Agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under PLATFORM / Clone Admin Console.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Find where Clone FAQ Agent fits in Clone Admin Console workflows\",\"Compare Clone FAQ Agent with related agents in ServiceNow Platform\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: PLATFORM\",\"Collection/context: Clone Admin Console\",\"Workflow signal: ServiceNow workflow automation\"],\"related_products\":[\"ServiceNow Platform\",\"Now Assist AI Agents\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.69679+00:00\",\"updated_at\":\"2026-05-18T20:41:00.55932+00:00\"},{\"id\":\"0176df9f-46cd-43e6-9c38-fe782f142ad6\",\"name\":\"Clone Troubleshooting Agent\",\"category\":\"PLATFORM\",\"collection\":\"Clone Admin Console\",\"description\":\"Clone Troubleshooting Agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under PLATFORM / Clone Admin Console.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Find where Clone Troubleshooting Agent fits in Clone Admin Console workflows\",\"Compare Clone Troubleshooting Agent with related agents in ServiceNow Platform\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: PLATFORM\",\"Collection/context: Clone Admin Console\",\"Workflow signal: ServiceNow workflow automation\"],\"related_products\":[\"ServiceNow Platform\",\"Now Assist AI Agents\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.69679+00:00\",\"updated_at\":\"2026-05-18T20:41:00.634746+00:00\"},{\"id\":\"bc2443c4-d090-4ebc-b39e-3027de8c147d\",\"name\":\"Closure Agent\",\"category\":\"IT\",\"collection\":\"Zero Touch Service Desk\",\"description\":\"Closure Agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under IT / Zero Touch Service Desk.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Find where Closure Agent fits in Zero Touch Service Desk workflows\",\"Compare Closure Agent with related agents in Now Assist AI Agents\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: IT\",\"Collection/context: Zero Touch Service Desk\",\"Workflow signal: ServiceNow workflow automation\"],\"related_products\":[\"Now Assist AI Agents\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.604795+00:00\",\"updated_at\":\"2026-05-18T20:41:00.712492+00:00\"},{\"id\":\"af0a8e40-c42c-4208-8bc3-8900a9ffe783\",\"name\":\"CMDB AI Advisor (ServiceNow Store)\",\"category\":\"ServiceNow Store AI Agent Marketplace\",\"collection\":\"Thirdera LLC\",\"description\":\"CMDB AI Advisor is a ServiceNow Store AI Agent Marketplace listing from Thirdera LLC. SNAgents tracks its Store source, publisher context, and marketplace metadata separately from platform-native ServiceNow AI agents.\",\"documentation_url\":\"https://store.servicenow.com/store/app/509d6f261b646a50a85b16db234bcb61\",\"use_cases\":[\"Evaluate CMDB AI Advisor as a ServiceNow Store AI Agent Marketplace listing\",\"Compare publisher, pricing, and latest-update context for CMDB AI Advisor\",\"Review Thirdera LLC as the listed Store publisher\"],\"features\":[\"Seller: Thirdera LLC\",\"Price type: free\",\"Store listing type: scoped_app\"],\"related_products\":[\"ServiceNow Store\"],\"release_version\":\"ServiceNow Store\",\"created_at\":\"2026-05-18T20:00:39.882716+00:00\",\"updated_at\":\"2026-05-18T20:41:00.782271+00:00\"},{\"id\":\"f324624c-41fd-4c0a-973a-1646ac63e91e\",\"name\":\"CMDB CI creator AI agent\",\"category\":\"Technology AI Agents\",\"collection\":\"Now Assist for Configuration Management Database (CMDB)\",\"description\":\"Assists in creating new configuration items in the CMDB by guiding users through the required fields, validating data, and ensuring proper classification. It simplifies CI registration and maintains data quality standards.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"IT admin registers a new server in the CMDB\",\"Network team adds newly deployed switches to the configuration database\",\"Cloud engineer creates CI records for new cloud resources\",\"Automating CI creation from discovery data\"],\"features\":[\"Guided CI creation workflow\",\"Automatic field validation\",\"CI class recommendation\",\"Relationship suggestion\",\"Data quality enforcement\"],\"related_products\":[\"Creator Workflows\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2025-12-22T19:05:12.647784+00:00\",\"updated_at\":\"2026-05-18T20:41:00.856336+00:00\"},{\"id\":\"6cfc720d-3d75-4519-a45e-91923ade3e40\",\"name\":\"CMDB Data Certification (ServiceNow Store)\",\"category\":\"ServiceNow Store AI Agent Marketplace\",\"collection\":\"Virtusa BG Limited\",\"description\":\"Accelerating CMDB Data certification with autonomous intelligence\",\"documentation_url\":\"https://store.servicenow.com/store/app/74c4a162870907d0a6c6fc48cebb3510\",\"use_cases\":[\"Evaluate CMDB Data Certification as a ServiceNow Store AI Agent Marketplace listing\",\"Compare publisher, pricing, and latest-update context for CMDB Data Certification\",\"Review Virtusa BG Limited as the listed Store publisher\"],\"features\":[\"Seller: Virtusa BG Limited\",\"Price type: paid\",\"Store listing type: scoped_app\"],\"related_products\":[\"ServiceNow Store\"],\"release_version\":\"ServiceNow Store\",\"created_at\":\"2026-06-06T14:22:36.832154+00:00\",\"updated_at\":\"2026-06-06T14:22:36.832154+00:00\"},{\"id\":\"bd9c14b2-d64b-46ee-bf99-1c780f058260\",\"name\":\"CMDB data certification and attestation manager AI agent\",\"category\":\"Technology AI Agents\",\"collection\":\"Now Assist for Configuration Management Database (CMDB)\",\"description\":\"Manages CMDB data certification and attestation processes, ensuring configuration item data is regularly reviewed and validated by responsible parties. It automates the attestation workflow to maintain CMDB data accuracy and trustworthiness.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"CMDB manager initiates quarterly data attestation campaign\",\"CI owners certify accuracy of their assigned configuration items\",\"Tracking attestation completion rates across departments\",\"Generating compliance reports for CMDB data certification\"],\"features\":[\"Automated attestation campaign management\",\"Data certification workflow orchestration\",\"Attestation reminder and escalation\",\"Compliance tracking for data reviews\",\"Certification status reporting\"],\"related_products\":[\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2025-12-22T19:05:12.647784+00:00\",\"updated_at\":\"2026-05-18T20:41:00.928109+00:00\"},{\"id\":\"9b97082d-3bc5-409b-b114-44b17fbd3a02\",\"name\":\"CMDB Data Model Navigator Agent\",\"category\":\"PLATFORM\",\"collection\":\"Now Assist for CMDB\",\"description\":\"CMDB Data Model Navigator Agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under PLATFORM / Now Assist for CMDB.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Find where CMDB Data Model Navigator Agent fits in Now Assist for CMDB workflows\",\"Compare CMDB Data Model Navigator Agent with related agents in ServiceNow Platform\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: PLATFORM\",\"Collection/context: Now Assist for CMDB\",\"Workflow signal: ServiceNow workflow automation\"],\"related_products\":[\"ServiceNow Platform\",\"Now Assist AI Agents\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.419837+00:00\",\"updated_at\":\"2026-05-18T20:41:01.006177+00:00\"},{\"id\":\"54444680-ece3-4cae-9a1a-5b8088c5ba2b\",\"name\":\"CMDB data ownership manager AI agent\",\"category\":\"Technology AI Agents\",\"collection\":\"Now Assist for Configuration Management Database (CMDB)\",\"description\":\"Manages data ownership assignments for CMDB configuration items, ensuring every CI has a designated owner responsible for its data accuracy. It automates ownership assignment and helps track accountability for CMDB data quality.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"CMDB manager assigns data owners to unowned CIs\",\"Tracking which teams are responsible for specific CI groups\",\"Transferring CI ownership during organizational changes\",\"Identifying CIs without designated data owners\"],\"features\":[\"Automated data ownership assignment\",\"Ownership gap identification\",\"Owner responsibility tracking\",\"Bulk ownership management\",\"Ownership transfer workflows\"],\"related_products\":[\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 3\",\"created_at\":\"2025-12-22T19:05:12.647784+00:00\",\"updated_at\":\"2026-05-18T20:41:01.07215+00:00\"},{\"id\":\"afb13c1b-cea2-4039-bd9a-7179385cbda8\",\"name\":\"CMDB health metrics manager AI agent\",\"category\":\"Technology AI Agents\",\"collection\":\"Now Assist for Configuration Management Database (CMDB)\",\"description\":\"Monitors and analyzes CMDB health metrics including data completeness, accuracy, compliance, and relationship coverage. It provides actionable insights to help CMDB managers improve data quality and maintain a healthy configuration management database.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"CMDB manager reviews overall database health metrics\",\"Identifying CIs with incomplete or outdated attributes\",\"Tracking CMDB health improvement over time\",\"Prioritizing data quality remediation efforts\"],\"features\":[\"CMDB health score monitoring\",\"Data completeness analysis\",\"Relationship coverage assessment\",\"Stale data detection\",\"Health trend reporting and recommendations\"],\"related_products\":[\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2025-12-22T19:05:12.647784+00:00\",\"updated_at\":\"2026-05-18T20:41:01.150052+00:00\"},{\"id\":\"787a55dc-46f9-4984-9ecd-88eda4260376\",\"name\":\"CMDB life cycle manager AI agent\",\"category\":\"Technology AI Agents\",\"collection\":\"Now Assist for Configuration Management Database (CMDB)\",\"description\":\"Manages the lifecycle of configuration items from creation through retirement, handling status transitions, maintenance schedules, and decommissioning workflows. It ensures CIs are properly tracked throughout their operational life.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"IT manager transitions a server from active to maintenance status\",\"Asset team processes end-of-life hardware for decommissioning\",\"Tracking CI lifecycle stages for compliance reporting\",\"Automating CI status updates based on operational events\"],\"features\":[\"CI lifecycle stage management\",\"Status transition automation\",\"Retirement and decommission workflows\",\"Maintenance schedule tracking\",\"Lifecycle c
1ompliance monitoring\"],\"related_products\":[\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2025-12-22T19:05:12.647784+00:00\",\"updated_at\":\"2026-05-18T20:41:01.225656+00:00\"},{\"id\":\"ea06280e-9927-48c9-ada4-5efa95ab6552\",\"name\":\"CMDB lifecycle insights AI agent\",\"category\":\"PLATFORM\",\"collection\":\"Now Assist for CMDB\",\"description\":\"CMDB lifecycle insights AI agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under PLATFORM / Now Assist for CMDB.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Find where CMDB lifecycle insights AI agent fits in Now Assist for CMDB workflows\",\"Compare CMDB lifecycle insights AI agent with related agents in ServiceNow Platform\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: PLATFORM\",\"Collection/context: Now Assist for CMDB\",\"Workflow signal: ServiceNow workflow automation\"],\"related_products\":[\"ServiceNow Platform\",\"Now Assist AI Agents\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.419837+00:00\",\"updated_at\":\"2026-05-18T20:41:01.301418+00:00\"},{\"id\":\"76bcc5ce-a78d-4e33-8212-d85a277cac91\",\"name\":\"CMDB principal class manager AI agent\",\"category\":\"Technology AI Agents\",\"collection\":\"Now Assist for Configuration Management Database (CMDB)\",\"description\":\"Manages principal class assignments for configuration items in the CMDB, ensuring CIs are classified under the most appropriate and specific CI class. It helps maintain accurate CI classification for better reporting and management.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"CMDB admin reviews and corrects CI class assignments\",\"Automating principal class assignment for discovered CIs\",\"Ensuring consistent classification across the CMDB\",\"Identifying misclassified configuration items\"],\"features\":[\"CI class recommendation and validation\",\"Principal class assignment automation\",\"Reclassification workflow management\",\"Class hierarchy navigation\",\"Classification consistency enforcement\"],\"related_products\":[\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2025-12-22T19:05:12.647784+00:00\",\"updated_at\":\"2026-05-18T20:41:01.374152+00:00\"},{\"id\":\"81d25379-693c-4682-a45e-3456ebd78237\",\"name\":\"CMDB search AI agent\",\"category\":\"Technology AI Agents\",\"collection\":\"Now Assist for Configuration Management Database (CMDB)\",\"description\":\"Provides intelligent search capabilities across the CMDB, allowing users to find configuration items using natural language queries. It understands context and relationships to deliver accurate search results beyond simple keyword matching.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Technician searches for all servers in a specific data center\",\"Finding CIs related to a particular business service\",\"Searching for configuration items by attribute or relationship\",\"Quick lookup of CI details using natural language queries\"],\"features\":[\"Natural language CI search\",\"Relationship-aware search results\",\"Contextual search suggestions\",\"Advanced filtering and faceting\",\"Search result summarization\"],\"related_products\":[\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2025-12-22T19:05:12.647784+00:00\",\"updated_at\":\"2026-05-18T20:41:01.450901+00:00\"},{\"id\":\"003db1ec-6c78-4fd5-aaf7-a287c16a65f8\",\"name\":\"CMDB Smart Recommendations (ServiceNow Store)\",\"category\":\"ServiceNow Store AI Agent Marketplace\",\"collection\":\"Inetum Bulgaria Ltd.\",\"description\":\"CI Smart Recommendations delivers actionable insights to ensure your CIs are complete, accurate, and aligned with CMDB best practices, driving data quality and operational efficiency.\",\"documentation_url\":\"https://store.servicenow.com/store/app/e3bae7a61b246a50a85b16db234bcb7b\",\"use_cases\":[\"Evaluate CMDB Smart Recommendations as a ServiceNow Store AI Agent Marketplace listing\",\"Compare publisher, pricing, and latest-update context for CMDB Smart Recommendations\",\"Review Inetum Bulgaria Ltd. as the listed Store publisher\"],\"features\":[\"Seller: Inetum Bulgaria Ltd.\",\"Price type: paid\",\"Store listing type: scoped_app\"],\"related_products\":[\"ServiceNow Store\"],\"release_version\":\"ServiceNow Store\",\"created_at\":\"2026-05-18T20:00:39.882716+00:00\",\"updated_at\":\"2026-05-18T20:41:01.51965+00:00\"},{\"id\":\"0e2b2f86-7675-4f45-8cfd-43a250294a91\",\"name\":\"CMDB Staleness Remediation AI agent\",\"category\":\"PLATFORM\",\"collection\":\"Now Assist for CMDB\",\"description\":\"CMDB Staleness Remediation AI agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under PLATFORM / Now Assist for CMDB.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Find where CMDB Staleness Remediation AI agent fits in Now Assist for CMDB workflows\",\"Compare CMDB Staleness Remediation AI agent with related agents in ServiceNow Platform\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: PLATFORM\",\"Collection/context: Now Assist for CMDB\",\"Workflow signal: ServiceNow workflow automation\"],\"related_products\":[\"ServiceNow Platform\",\"Now Assist AI Agents\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.419837+00:00\",\"updated_at\":\"2026-05-18T20:41:01.608318+00:00\"},{\"id\":\"d25a6ae1-1287-4683-a8f3-9bbd2a93693e\",\"name\":\"Code Fix AI Agent\",\"category\":\"PLATFORM\",\"collection\":\"Now Assist for Impact\",\"description\":\"Code Fix AI Agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under PLATFORM / Now Assist for Impact.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Find where Code Fix AI Agent fits in Now Assist for Impact workflows\",\"Compare Code Fix AI Agent with related agents in ServiceNow Platform\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: PLATFORM\",\"Collection/context: Now Assist for Impact\",\"Workflow signal: ServiceNow workflow automation\"],\"related_products\":[\"ServiceNow Platform\",\"Now Assist AI Agents\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.69679+00:00\",\"updated_at\":\"2026-05-18T20:41:01.684385+00:00\"},{\"id\":\"53e043a1-11d5-4271-8e31-e62653d6c85d\",\"name\":\"Cognizant SAM Renewal Optimization (ServiceNow Store)\",\"category\":\"ServiceNow Store AI Agent Marketplace\",\"collection\":\"Thirdera LLC\",\"description\":\"Cognizant SAM Renewal Optimization is a ServiceNow Store AI Agent Marketplace listing from Thirdera LLC. SNAgents tracks its Store source, publisher context, and marketplace metadata separately from platform-native ServiceNow AI agents.\",\"documentation_url\":\"https://store.servicenow.com/store/app/a0eee72e1b646a50a85b16db234bcb17\",\"use_cases\":[\"Evaluate Cognizant SAM Renewal Optimization as a ServiceNow Store AI Agent Marketplace listing\",\"Compare publisher, pricing, and latest-update context for Cognizant SAM Renewal Optimization\",\"Review Thirdera LLC as the listed Store publisher\"],\"features\":[\"Seller: Thirdera LLC\",\"Price type: free\",\"Store listing type: scoped_app\"],\"related_products\":[\"ServiceNow Store\"],\"release_version\":\"ServiceNow Store\",\"created_at\":\"2026-05-18T20:00:39.882716+00:00\",\"updated_at\":\"2026-05-18T20:41:01.761482+00:00\"},{\"id\":\"aad0ca9c-7249-4ff9-b8fb-872d320ffdf8\",\"name\":\"Company News \u0026 Events AI Agent\",\"category\":\"Employee Experience\",\"collection\":\"AI Agents for Employee Experience\",\"description\":\"Keeps employees informed about company news, announcements, and upcoming events through an AI-powered conversational interface. It aggregates information from multiple internal sources to deliver personalized, relevant updates to each employee.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Employee asks about upcoming town halls or team events\",\"New hire wants to catch up on recent company announcements\",\"Manager checks for policy changes affecting their department\",\"Employee searches for details about a specific corporate initiative\"],\"features\":[\"Personalized news feed delivery\",\"Event discovery and RSVP assistance\",\"Multi-source content aggregation\",\"Proactive notification of relevant announcements\",\"Natural language Q\u0026A about company updates\"],\"related_products\":[\"HR Service Delivery\",\"Now Assist AI Agents\",\"Employee Workflows\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2025-12-22T19:05:11.365947+00:00\",\"updated_at\":\"2026-05-18T20:41:01.837858+00:00\"},{\"id\":\"be621cf5-1738-4bfa-b6b9-8ee9ffd75209\",\"name\":\"Complaint Case Research Plan Agent\",\"category\":\"CRM\",\"collection\":\"Complaint Case AI Agents collection\",\"description\":\"Complaint Case Research Plan Agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under CRM / Complaint Case AI Agents collection.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/concept/csm-
1ai-agents.html\",\"use_cases\":[\"Find where Complaint Case Research Plan Agent fits in Complaint Case AI Agents collection workflows\",\"Compare Complaint Case Research Plan Agent with related agents in Customer Service Management\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: CRM\",\"Collection/context: Complaint Case AI Agents collection\",\"Workflow signal: analysis and investigation\"],\"related_products\":[\"Customer Service Management\",\"Now Assist AI Agents\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.065198+00:00\",\"updated_at\":\"2026-05-18T20:41:01.915241+00:00\"},{\"id\":\"c6c72197-8fa7-475b-a3ae-1bafbe6cd601\",\"name\":\"Complaint Case Triage Agent\",\"category\":\"CRM\",\"collection\":\"Complaint Case AI Agents collection\",\"description\":\"Complaint Case Triage Agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under CRM / Complaint Case AI Agents collection.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/concept/csm-ai-agents.html\",\"use_cases\":[\"Find where Complaint Case Triage Agent fits in Complaint Case AI Agents collection workflows\",\"Compare Complaint Case Triage Agent with related agents in Customer Service Management\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: CRM\",\"Collection/context: Complaint Case AI Agents collection\",\"Workflow signal: triage, classification, or recommendation\"],\"related_products\":[\"Customer Service Management\",\"Now Assist AI Agents\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.065198+00:00\",\"updated_at\":\"2026-05-18T20:41:01.986935+00:00\"},{\"id\":\"11089269-1788-411e-8a6f-62e13ddf5eba\",\"name\":\"Configuration item summarization AI agent\",\"category\":\"Technology AI Agents\",\"collection\":\"Now Assist for Configuration Management Database (CMDB)\",\"description\":\"Generates comprehensive summaries of configuration items in the CMDB, including their attributes, relationships, and recent activity. It helps IT teams quickly understand the state and context of any CI without manual data gathering.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Technician needs a quick overview of a server's configuration and history\",\"Change manager reviews CI details before approving a change\",\"Audit team requires summary of critical infrastructure CIs\",\"New team member gets up to speed on a CI they now manage\"],\"features\":[\"Automated CI summary generation\",\"Relationship and dependency mapping\",\"Recent change and incident history\",\"Attribute completeness assessment\",\"Natural language CI descriptions\"],\"related_products\":[\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2025-12-22T19:05:12.647784+00:00\",\"updated_at\":\"2026-05-18T20:41:02.065125+00:00\"},{\"id\":\"fa88ebe5-0119-4441-b3e3-8fe89bb35d16\",\"name\":\"ConnectQuick AI (ServiceNow Store)\",\"category\":\"ServiceNow Store AI Agent Marketplace\",\"collection\":\"Deloitte Limited (as trustee for the Deloitte Trading Trust)\",\"description\":\"ConnectQuick AI is a ServiceNow Store AI Agent Marketplace listing from Deloitte Limited (as trustee for the Deloitte Trading Trust). SNAgents tracks its Store source, publisher context, and marketplace metadata separately from platform-native ServiceNow AI agents.\",\"documentation_url\":\"https://store.servicenow.com/store/app/04af68418772e290c61cfea5cebb3543\",\"use_cases\":[\"Evaluate ConnectQuick AI as a ServiceNow Store AI Agent Marketplace listing\",\"Compare publisher, pricing, and latest-update context for ConnectQuick AI\",\"Review Deloitte Limited (as trustee for the Deloitte Trading Trust) as the listed Store publisher\"],\"features\":[\"Seller: Deloitte Limited (as trustee for the Deloitte Trading Trust)\",\"Price type: free\",\"Store listing type: scoped_app\"],\"related_products\":[\"ServiceNow Store\"],\"release_version\":\"ServiceNow Store\",\"created_at\":\"2026-05-18T20:00:39.794151+00:00\",\"updated_at\":\"2026-05-18T20:41:02.136683+00:00\"},{\"id\":\"193cbb24-0903-4765-a384-5e2edfd1e0d1\",\"name\":\"Context validator AI agent\",\"category\":\"Customer Service Management\",\"collection\":\"Customer Service Management AI agent collection\",\"description\":\"Validates the context and completeness of customer service case information to ensure accurate routing and resolution. Checks that required fields are populated, customer identity is verified, product information is correct, and the case has sufficient detail for the assigned team to begin work. Catches data quality issues early to prevent delays and misrouting.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Validating case completeness before routing to specialized support teams\",\"Checking that escalated cases have all required context for the receiving team\",\"Ensuring customer identity verification before processing sensitive requests\",\"Pre-screening cases created by automation for data quality\"],\"features\":[\"Required field completeness validation for case records\",\"Customer and product data accuracy verification\",\"Sufficient detail assessment for case description and symptoms\",\"Routing prerequisite validation before assignment\",\"Quality score assignment with specific improvement recommendations\"],\"related_products\":[\"Customer Service Management\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2025-12-22T19:05:11.365947+00:00\",\"updated_at\":\"2026-05-18T20:41:02.213561+00:00\"},{\"id\":\"6b17b876-5ba9-4db5-98f5-8d21d904b4b3\",\"name\":\"Contract AI Agentic Assist (ServiceNow Store)\",\"category\":\"ServiceNow Store AI Agent Marketplace\",\"collection\":\"Plutus Technology Solutions, Inc.\",\"description\":\"Intelligent, context-aware contract review purpose-built for Financial Services\",\"documentation_url\":\"https://store.servicenow.com/store/app/77ef739c9714435cc8c33ef11153afe3\",\"use_cases\":[\"Evaluate Contract AI Agentic Assist as a ServiceNow Store AI Agent Marketplace listing\",\"Compare publisher, pricing, and latest-update context for Contract AI Agentic Assist\",\"Review Plutus Technology Solutions, Inc. as the listed Store publisher\"],\"features\":[\"Seller: Plutus Technology Solutions, Inc.\",\"Price type: paid\",\"Store listing type: scoped_app\"],\"related_products\":[\"ServiceNow Store\"],\"release_version\":\"ServiceNow Store\",\"created_at\":\"2026-05-18T20:00:39.794151+00:00\",\"updated_at\":\"2026-05-18T20:41:02.287556+00:00\"},{\"id\":\"014eb5e8-aa81-453c-91e7-12a7902b4eb3\",\"name\":\"Contract record handler AI agent\",\"category\":\"Procurement \u0026 Supplier AI Agents\",\"collection\":\"Now Assist in Contract Management\",\"description\":\"Manages contract records throughout their lifecycle including creation, updates, renewals, and archival. It provides a conversational interface for contract administrators to efficie
1ntly maintain and update contract information in ServiceNow.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Contract admin creates a new contract record from approved terms\",\"Managing contract renewals approaching expiration dates\",\"Updating contract terms after an amendment is signed\",\"Archiving expired contracts with proper documentation\"],\"features\":[\"Contract record creation and updates\",\"Lifecycle stage management\",\"Renewal tracking and alerting\",\"Contract data maintenance\",\"Audit trail management\"],\"related_products\":[\"Procurement\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 3\",\"created_at\":\"2025-12-22T19:05:12.647784+00:00\",\"updated_at\":\"2026-05-18T20:41:02.369705+00:00\"},{\"id\":\"4314bb36-41ac-4954-b268-96ddf4ffe1f6\",\"name\":\"Contract Repository AI agent\",\"category\":\"Now Assist in Contract Management\",\"collection\":\"Now Assist in Contract Management\",\"description\":\"Contract Repository AI agent is a source-backed ServiceNow AI agent directory record listed in Zurich Patch 5 under Now Assist in Contract Management. SNAgents tracks this agent for discovery, comparison, release provenance, and related Now Assist AI Agents context without asserting undocumented product behavior.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Find where Contract Repository AI agent fits in Now Assist in Contract Management workflows\",\"Compare Contract Repository AI agent with related agents in Now Assist AI Agents\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Zurich Patch 5\",\"Directory category: Now Assist in Contract Management\",\"Collection/context: Now Assist in Contract Management\",\"Workflow signal: ServiceNow workflow automation\"],\"related_products\":[\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2026-02-03T14:26:06.424648+00:00\",\"updated_at\":\"2026-05-18T20:41:02.445347+00:00\"},{\"id\":\"18d7c58d-c43c-42a1-9b70-331f22616a6f\",\"name\":\"Control Objective Change Agent\",\"category\":\"GRC Shared GenAI\",\"collection\":\"GRC Shared GenAI\",\"description\":\"Control Objective Change Agent is a source-backed ServiceNow AI agent directory record listed in Zurich Patch 5 under GRC Shared GenAI. SNAgents tracks this agent for discovery, comparison, release provenance, and related IT Service Management / Now Assist AI Agents context without asserting undocumented product behavior.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/concept/itsm-ai-agents.html\",\"use_cases\":[\"Find where Control Objective Change Agent fits in GRC Shared GenAI workflows\",\"Compare Control Objective Change Agent with related agents in IT Service Management\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Zurich Patch 5\",\"Directory category: GRC Shared GenAI\",\"Collection/context: GRC Shared GenAI\",\"Workflow signal: ServiceNow workflow automation\"],\"related_products\":[\"IT Service Management\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2026-02-03T14:26:06.154408+00:00\",\"updated_at\":\"2026-05-18T20:41:02.529504+00:00\"},{\"id\":\"7d21834b-98a5-40f7-a1ae-6189061eda5f\",\"name\":\"CorrelateIQ (ServiceNow Store)\",\"category\":\"ServiceNow Store AI Agent Marketplace\",\"collection\":\"Astreya Partners, LLC\",\"description\":\"CorrelateIQ is a ServiceNow Store AI Agent Marketplace listing from Astreya Partners, LLC. SNAgents tracks its Store source, publisher context, and marketplace metadata separately from platform-native ServiceNow AI agents.\",\"documentation_url\":\"https://store.servicenow.com/store/app/75f9749d878c0310669040c8dabb3537\",\"use_cases\":[\"Evaluate CorrelateIQ as a ServiceNow Store AI Agent Marketplace listing\",\"Compare publisher, pricing, and latest-update context for CorrelateIQ\",\"Review Astreya Partners, LLC as the listed Store publisher\"],\"features\":[\"Seller: Astreya Partners, LLC\",\"Price type: free\",\"Store listing type: scoped_app\"],\"related_products\":[\"ServiceNow Store\"],\"release_version\":\"ServiceNow Store\",\"created_at\":\"2026-05-18T20:00:39.794151+00:00\",\"updated_at\":\"2026-05-18T20:41:02.606884+00:00\"},{\"id\":\"96aeecea-0a70-44ca-90ae-7ea2bd1d7efb\",\"name\":\"Coupa approval management AI agent\",\"category\":\"Coupa\",\"collection\":\"Coupa Spoke\",\"description\":\"Manages Coupa approval workflows from ServiceNow by retrieving approval status, approving or rejecting requisitions and purchase orders, and delegating approvals. Enables procurement team members to handle Coupa approvals without leaving the ServiceNow interface, streamlining the procure-to-pay process.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Approving purchase requisitions through ServiceNow automated workflows\",\"Checking approval status of pending Coupa orders\",\"Delegating Coupa approvals during manager absence\",\"Bulk-processing procurement approvals at period end\"],\"features\":[\"Approve or reject Coupa requisitions and purchase orders from ServiceNow\",\"Approval delegation and reassignment\",\"Approval status retrieval and tracking\",\"Bulk approval operations for efficiency\",\"Integration with Coupa approval workflow engine\"],\"related_products\":[\"Procurement\",\"Now Assist AI Agents\",\"Integration Hub\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2025-12-22T19:05:11.365947+00:00\",\"updated_at\":\"2026-05-18T20:41:02.676256+00:00\"},{\"id\":\"dfc00630-68e6-4983-a134-4eb9c2d358fb\",\"name\":\"Coupa catalog management AI agent\",\"category\":\"Coupa\",\"collection\":\"Coupa Spoke\",\"description\":\"Manages Coupa catalog operations from ServiceNow including creating, updating, and searching catalog items. Enables procurement teams to maintain catalog content and pricing through ServiceNow workflows, keeping the procurement catalog current and accurate without direct 
1Coupa access.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Adding new items to the Coupa procurement catalog via ServiceNow\",\"Updating catalog pricing during vendor contract renewals\",\"Searching for catalog items to fulfill procurement requests\",\"Deactivating discontinued items from the procurement catalog\"],\"features\":[\"Catalog item creation and updates in Coupa from ServiceNow\",\"Catalog search and item lookup across categories\",\"Price and availability information retrieval\",\"Catalog status management and activation controls\",\"Bulk catalog operations for large-scale updates\"],\"related_products\":[\"Procurement\",\"Now Assist AI Agents\",\"Integration Hub\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2025-12-22T19:05:11.365947+00:00\",\"updated_at\":\"2026-05-18T20:41:02.749647+00:00\"},{\"id\":\"d4bb5515-3899-4e39-919e-aae791b66ad2\",\"name\":\"Coupa contract management AI agent\",\"category\":\"Coupa\",\"collection\":\"Coupa Spoke\",\"description\":\"Manages Coupa contracts from ServiceNow including contract creation, retrieval, status tracking, and lifecycle management. Enables contract managers to oversee procurement contracts through ServiceNow workflows without switching to the Coupa interface.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Creating new vendor contracts through ServiceNow procurement workflows\",\"Tracking contract expirations for timely renewals\",\"Retrieving contract terms during purchase order processing\",\"Managing contract amendments and modifications\"],\"features\":[\"Contract creation and lifecycle management in Coupa\",\"Contract search and retrieval by various criteria\",\"Expiration and renewal tracking with notifications\",\"Contract terms and conditions management\",\"Integration with procurement workflows for contract-backed ordering\"],\"related_products\":[\"Procurement\",\"Now Assist AI Agents\",\"Integration Hub\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2025-12-22T19:05:11.365947+00:00\",\"updated_at\":\"2026-05-18T20:41:02.820776+00:00\"},{\"id\":\"6063822d-593c-4a31-b458-c992c75681ef\",\"name\":\"Coupa inventory management AI agent\",\"category\":\"Coupa\",\"collection\":\"Coupa Spoke\",\"description\":\"Manages Coupa inventory operations from ServiceNow including stock level queries, inventory transactions, and warehouse management. Provides visibility into Coupa-managed inventory from within ServiceNow workflows, enabling better procurement planning and stock management.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Checking stock levels before processing procurement requests\",\"Recording inventory receipts for delivered purchase orders\",\"Monitoring low-stock items for automatic reorder triggers\",\"Managing inventory transfers between warehouse locations\"],\"features\":[\"Inventory level queries across Coupa warehouses\",\"Stock receipt and transaction management\",\"Low stock alerts and reorder point monitoring\",\"Inventory transfer between locations\",\"Integration with procurement for stock-based ordering\"],\"related_products\":[\"Procurement\",\"Now Assist AI Agents\",\"Integration Hub\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2025-12-22T19:05:11.365947+00:00\",\"updated_at\":\"2026-05-18T20:41:02.89249+00:00\"},{\"id\":\"cad3d565-9a4b-43be-aed3-f77a0561d349\",\"name\":\"Coupa invoice management AI agent\",\"category\":\"Coupa\",\"collection\":\"Coupa Spoke\",\"description\":\"Manages Coupa invoices from ServiceNow including invoice retrieval, matching, approval, and payment status tracking. Streamlines the accounts payable process by enabling invoice management through ServiceNow workflows and connecting invoice data to ServiceNow records.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Retrieving and reviewing pending invoices for approval\",\"Tracking invoice payment status for vendor inquiries\",\"Handling invoice exceptions and matching discrepancies\",\"Processing invoice approvals through ServiceNow workflows\"],\"features\":[\"Invoice retrieval and status tracking from Coupa\",\"Three-way matching of invoices to POs and receipts\",\"Invoice approval and rejection workflows\",\"Payment status monitoring and history\",\"Invoice exception handling and dispute management\"],\"related_products\":[\"Procurement\",\"Now Assist AI Agents\",\"Integration Hub\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2025-12-22T19:05:11.365947+00:00\",\"updated_at\":\"2026-05-18T20:41:02.9708+00:00\"},{\"id\":\"06d89cb2-0c0a-4f70-9219-c07dd1d35095\",\"name\":\"Coupa item management AI agent\",\"category\":\"Coupa\",\"collection\":\"Coupa Spoke\",\"description\":\"Manages Coupa item master data from ServiceNow including item creation, updates, categorization, and pricing management. Enables procurement data stewards to maintain item data quality through ServiceNow workflows for c
1onsistent procurement across the organization.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Creating new items in the Coupa item master for procurement\",\"Updating item pricing and supplier information\",\"Categorizing items for spend analysis and reporting\",\"Deactivating obsolete items from the procurement system\"],\"features\":[\"Item master record creation and management in Coupa\",\"Item categorization and taxonomy management\",\"Pricing and unit of measure configuration\",\"Item status management and lifecycle control\",\"Bulk item data operations for large-scale maintenance\"],\"related_products\":[\"Procurement\",\"Now Assist AI Agents\",\"Integration Hub\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2025-12-22T19:05:11.365947+00:00\",\"updated_at\":\"2026-05-18T20:41:03.037974+00:00\"},{\"id\":\"7f8b0132-f5e4-4410-b71f-f98f0b5039d7\",\"name\":\"Coupa primary data management AI agent\",\"category\":\"Coupa\",\"collection\":\"Coupa Spoke\",\"description\":\"Manages primary master data in Coupa from ServiceNow including cost centers, departments, accounts, and other organizational reference data. Ensures procurement system master data stays synchronized with ServiceNow organizational structures.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Synchronizing department structures between ServiceNow and Coupa\",\"Updating cost center mappings for procurement coding\",\"Managing account codes for proper expense categorization\",\"Maintaining location data for delivery and billing addresses\"],\"features\":[\"Cost center and department data management in Coupa\",\"Chart of accounts synchronization\",\"Organizational hierarchy maintenance\",\"Address and location data management\",\"Data validation and consistency checking\"],\"related_products\":[\"Procurement\",\"Now Assist AI Agents\",\"Integration Hub\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2025-12-22T19:05:11.365947+00:00\",\"updated_at\":\"2026-05-18T20:41:03.110627+00:00\"},{\"id\":\"5bfa6b31-7613-44b9-bafa-57640d09959c\",\"name\":\"Coupa purchase order management AI agent\",\"category\":\"Coupa\",\"collection\":\"Coupa Spoke\",\"description\":\"Manages Coupa purchase orders from ServiceNow including PO creation, modification, status tracking, and closure. Enables procurement teams to manage the full purchase order lifecycle through ServiceNow workflows without switching between systems.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Creating purchase orders from approved ServiceNow requests\",\"Tracking PO delivery status for fulfillment updates\",\"Modifying purchase orders for quantity or pricing changes\",\"Closing completed purchase orders after receipt confirmation\"],\"features\":[\"Purchase order creation and submission in Coupa from ServiceNow\",\"PO status tracking and modification\",\"Receipt and delivery confirmation management\",\"PO closure and cancellation workflows\",\"Line item management and quantity adjustments\"],\"related_products\":[\"IT Asset Management\",\"Now Assist AI Agents\",\"Procurement\",\"Integration Hub\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2025-12-22T19:05:11.365947+00:00\",\"updated_at\":\"2026-05-18T20:41:03.182323+00:00\"},{\"id\":\"ffbb0287-d3ba-4b40-9278-f9ec45b906b3\",\"name\":\"Coupa requisition management AI agent\",\"category\":\"Coupa\",\"collection\":\"Coupa Spoke\",\"description\":\"Manages Coupa requisitions from ServiceNow including creation, submission, editing, and status tracking. Streamlines the procurement request process by allowing users to create and manage purchase requisitions through ServiceNow workflows.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Creating procurement requisitions from ServiceNow catalog requests\",\"Tracking requisition approval status for requestors\",\"Editing requisition details before final submission\",\"Managing multi-line requisitions for department procurement needs\"],\"features\":[\"Requisition creation and submission to Coupa from ServiceNow\",\"Multi-line item requisition management\",\"Requisition status tracking through approval workflow\",\"Cart management and requisition editing\",\"Budget and account code assignment\"],\"related_products\":[\"Procurement\",\"Now Assist AI Agents\",\"Integration Hub\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2025-12-22T19:05:11.365947+00:00\",\"updated_at\":\"2026-05-18T20:41:03.259469+00:00\"}
1,{\"id\":\"c93bfd13-d383-4b31-8eff-a23b35f0ab36\",\"name\":\"Coupa sourcing management AI agent\",\"category\":\"Coupa\",\"collection\":\"Coupa Spoke\",\"description\":\"Manages Coupa sourcing events from ServiceNow including RFP/RFQ creation, bid management, and sourcing event lifecycle tracking. Enables procurement teams to coordinate sourcing activities through ServiceNow workflows.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Creating RFP events in Coupa for competitive bidding processes\",\"Tracking vendor bid submissions for sourcing events\",\"Comparing supplier proposals for procurement decisions\",\"Managing sourcing event timelines and deadlines\"],\"features\":[\"Sourcing event creation and management (RFP/RFQ/RFI)\",\"Bid submission tracking and comparison\",\"Sourcing event lifecycle management\",\"Supplier response monitoring\",\"Award and notification management\"],\"related_products\":[\"Procurement\",\"Now Assist AI Agents\",\"Integration Hub\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2025-12-22T19:05:11.365947+00:00\",\"updated_at\":\"2026-05-18T20:41:03.337409+00:00\"},{\"id\":\"d8957f79-df4c-46dd-88dd-aab4945cfc9d\",\"name\":\"Coupa Spoke HR search and notify AI agent\",\"category\":\"Coupa\",\"collection\":\"Coupa\",\"description\":\"Coupa Spoke HR search and notify AI agent is a source-backed ServiceNow AI agent directory record listed in Zurich Patch 5 under Coupa. SNAgents tracks this agent for discovery, comparison, release provenance, and related Procurement / Now Assist AI Agents / Integration Hub context without asserting undocumented product behavior.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Find where Coupa Spoke HR search and notify AI agent fits in Coupa workflows\",\"Compare Coupa Spoke HR search and notify AI agent with related agents in Procurement\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Zurich Patch 5\",\"Directory category: Coupa\",\"Collection/context: Coupa\",\"Workflow signal: ServiceNow workflow automation\"],\"related_products\":[\"Procurement\",\"Now Assist AI Agents\",\"Integration Hub\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2026-02-03T16:57:40.122393+00:00\",\"updated_at\":\"2026-05-18T20:41:03.414553+00:00\"},{\"id\":\"c976501a-88bf-4867-9541-2c7183f43669\",\"name\":\"Coupa supplier management AI agent\",\"category\":\"Coupa\",\"collection\":\"Coupa Spoke\",\"description\":\"Manages Coupa supplier records from ServiceNow including supplier onboarding, profile updates, status management, and performance tracking. Enables supplier management teams to maintain supplier data through ServiceNow workflows.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Onboarding new suppliers through ServiceNow procurement workflows\",\"Updating supplier contact and banking information\",\"Checking supplier compliance and qualification status\",\"Searching for approved suppliers for specific commodity categories\"],\"features\":[\"Supplier record creation and onboarding in Coupa\",\"Supplier profile and contact information management\",\"Supplier status and compliance tracking\",\"Supplier search and information retrieval\",\"Integration with supplier qualification workflows\"],\"related_products\":[\"Procurement\",\"Now Assist AI Agents\",\"Integration Hub\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2025-12-22T19:05:11.365947+00:00\",\"updated_at\":\"2026-05-18T20:41:03.482515+00:00\"},{\"id\":\"a0134292-0ee3-43c4-9244-e9269783cb44\",\"name\":\"Coupa user management AI agent\",\"category\":\"Coupa\",\"collection\":\"Coupa Spoke\",\"description\":\"Manages Coupa user accounts from ServiceNow including user provisioning, deprovisioning, role assignment, and profile management. Ensures Coupa user access is properly managed as part of ServiceNow identity and access management workflows.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Provisioning Coupa access for new procurement team members\",\"Deprovisioning Coupa accounts during employee offboarding\",\"Updating user roles when procurement responsibilities change\",\"Bulk user updates during organizational restructuring\"],\"features\":[\"Coupa user account provisioning and deprovisioning\",\"Role and permission assignment management\",\"User profile updates and maintenance\",\"User status management and access control\",\"Bulk user operations for organizational changes\"],\"related_products\":[\"Procurement\",\"Now Assist AI Agents\",\"Integration Hub\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2025-12-22T19:05:11.365947+00:00\",\"updated_at\":\"2026-05-18T20:41:03.559061+00:00\"},{\"id\":\"e51de979-ff27-4ca6-9f00-1f76a9a3b2a1\",\"name\":\"Create a reservation agent\",\"category\":\"EMPLOYEE\",\"collection\":\"Workplace Reservation Management\",\"description\":\"Create a reservation agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under EMPLOYEE / Workplace Reservation Management.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/concept/hrsd-ai-agents.html\",\"use_cases\":[\"Find where Create a reservation agent fits in Workplace Reservation Management workflows\",\"Compare Create a reservation agent with related agents in HR Service Delivery\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: EMPLOYEE\",\"Collection/context: Workplace Reservation Management\",\"Workflow signal: record, plan, or content creation\"],\"related_products\":[\"HR Service Delivery\",\"Now Assist AI Agents\",\"Employee Workflows\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.509501+00:00\",\"updated_at\":\"2026-05-18T20:41:03.629844+00:00\"},{\"id\":\"d242f553-5303-474e-a16d-d6dba5855e6e\",\"name\":\"Create Case Voice Agent\",\"category\":\"CRM\",\"collection\":\"Customer Service Management AI agent collection\",\"description\":\"Create Case Voice Agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under CRM / Customer Service Management AI agent collection.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/concept/csm-
1ai-agents.html\",\"use_cases\":[\"Find where Create Case Voice Agent fits in Customer Service Management AI agent collection workflows\",\"Compare Create Case Voice Agent with related agents in Customer Service Management\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: CRM\",\"Collection/context: Customer Service Management AI agent collection\",\"Workflow signal: voice-assisted workflow execution\"],\"related_products\":[\"Customer Service Management\",\"Now Assist AI Agents\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.065198+00:00\",\"updated_at\":\"2026-05-18T20:41:03.708585+00:00\"},{\"id\":\"2ecd3a5b-7d4b-4133-aa5d-04381b3abbce\",\"name\":\"Create Data Privacy Advanced Configuration Agent\",\"category\":\"PLATFORM\",\"collection\":\"Now Assist for Vault\",\"description\":\"Create Data Privacy Advanced Configuration Agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under PLATFORM / Now Assist for Vault.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Find where Create Data Privacy Advanced Configuration Agent fits in Now Assist for Vault workflows\",\"Compare Create Data Privacy Advanced Configuration Agent with related agents in ServiceNow Platform\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: PLATFORM\",\"Collection/context: Now Assist for Vault\",\"Workflow signal: record, plan, or content creation\"],\"related_products\":[\"ServiceNow Platform\",\"Now Assist AI Agents\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.604795+00:00\",\"updated_at\":\"2026-05-18T20:41:03.783823+00:00\"},{\"id\":\"d5215547-8cd0-48cd-b165-bcd27834a1f7\",\"name\":\"Create Incident AI Agent\",\"category\":\"IT Service Management AI agent collection\",\"collection\":\"IT Service Management AI agent collection\",\"description\":\"Create Incident AI Agent is a source-backed ServiceNow AI agent directory record listed in Zurich Patch 5 under IT Service Management AI agent collection. SNAgents tracks this agent for discovery, comparison, release provenance, and related IT Service Management / Now Assist AI Agents context without asserting undocumented product behavior.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/concept/itsm-ai-agents.html\",\"use_cases\":[\"Find where Create Incident AI Agent fits in IT Service Management AI agent collection workflows\",\"Compare Create Incident AI Agent with related agents in IT Service Management\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Zurich Patch 5\",\"Directory category: IT Service Management AI agent collection\",\"Collection/context: IT Service Management AI agent collection\",\"Workflow signal: record, plan, or content creation\"],\"related_products\":[\"IT Service Management\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2026-02-03T14:26:06.154408+00:00\",\"updated_at\":\"2026-05-18T20:41:03.86511+00:00\"},{\"id\":\"e32aa09d-1978-4829-96bc-ca338cf04512\",\"name\":\"Create incident with voice AI agent\",\"category\":\"Technology AI Agents\",\"collection\":\"IT Service Management AI voice agent collection\",\"description\":\"Enables users to create incident tickets through voice interaction, capturing all necessary details like description, urgency, and affected services via natural language conversation. It provides a hands-free way to report IT issues quickly.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Field technician reports an equipment failure via voice\",\"Employee creates an incident about a network outage hands-free\",\"Help desk agent logs an incident while on a phone call\",\"Remote worker reports a VPN issue through voice command\"],\"features\":[\"Voice-activated incident creation\",\"Natural language detail capture\",\"Urgency and priority classification from speech\",\"Affected service identification\",\"Voice confirmation of submitted incidents\"],\"related_products\":[\"IT Service Management\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2025-12-22T19:05:12.030692+00:00\",\"updated_at\":\"2026-05-18T20:41:03.940648+00:00\"},{\"id\":\"e7217f21-7b56-4852-8f7b-6e4e6a40fad5\",\"name\":\"Create work order\",\"category\":\"Field Service Management\",\"collection\":\"Field Service Management\",\"description\":\"Create work order is a source-backed ServiceNow AI agent directory record listed in Zurich Patch 5 under Field Service Management. SNAgents tracks this agent for discovery, comparison, release provenance, and related Field Service Management / Now Assist AI Agents context without asserting undocumented product behavior.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/concept/fsm-ai-agents.html\",\"use_cases\":[\"Find where Create work order fits in Field Service Management workflows\",\"Compare Create work order with related agents in Field Service Management\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Zurich Patch 5\",\"Directory category: Field Service Management\",\"Collection/context: Field Service Management\",\"Workflow signal: record, plan, or content creation\"],\"related_products\":[\"Field Service Management\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2026-02-03T14:26:06.154408+00:00\",\"updated_at\":\"2026-05-18T20:41:04.018693+00:00\"},{\"id\":\"80707fa3-792c-49f6-9a37-527b69996ea6\",\"name\":\"Create work order Employee Details Updater voice AI agent\",\"category\":\"HR Voice\",\"collection\":\"HR Voice\",\"description\":\"Create work order Employee Details Updater voice AI agent is a source-backed ServiceNow AI agent directory record listed in Zurich Patch 5 under HR Voice. SNAgents tracks this agent for discovery, comparison, release provenance, and related HR Service Delivery / Now Assist AI Agents / Field Service Management context without asserting undocumented product behavior.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/concept/hrsd-ai-agents.html\",\"use_cases\":[\"Find where Create work order Employee Details Updater voice AI agent fits in HR Voice workflows\",\"Compare Create work order Employee Details Updater voice AI agent with related agents in HR Service Delivery\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Zurich Patch 5\",\"Directory category: HR Voice\",\"Collection/context: HR Voice\",\"Workflow signal: voice-assisted workflow execution\"],\"related_products\":[\"HR Service Delivery\",\"Now Assist AI Agents\",\"Field Service Management\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2026-02-03T16:57:42.777395+00:00\",\"updated_at\":\"2026-05-18T20:41:04.093803+00:00\"},{\"id\":\"47d3472d-aef3-4485-bdae-6b002f9c53ec\",\"name\":\"CRM Case AI Agent\",\"category\":\"CRM\",\"collection\":\"Customer Service Management AI agent collection\",\"description\":\"CRM Case AI Agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under CRM / Customer Service Management AI agent collection.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/concept/csm-
1ai-agents.html\",\"use_cases\":[\"Find where CRM Case AI Agent fits in Customer Service Management AI agent collection workflows\",\"Compare CRM Case AI Agent with related agents in Customer Service Management\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: CRM\",\"Collection/context: Customer Service Management AI agent collection\",\"Workflow signal: ServiceNow workflow automation\"],\"related_products\":[\"Customer Service Management\",\"Now Assist AI Agents\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.065198+00:00\",\"updated_at\":\"2026-05-18T20:41:04.171075+00:00\"},{\"id\":\"5c0ef8ff-1a2e-44e3-a78f-3944cd2f704f\",\"name\":\"CSDM Business Application to Infrastructure AI Specialist\",\"category\":\"IT\",\"collection\":\"ITOM AI Agents For Service Mapping\",\"description\":\"CSDM Business Application to Infrastructure AI Specialist is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under IT / ITOM AI Agents For Service Mapping.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/concept/aiops-ai-agents.html\",\"use_cases\":[\"Find where CSDM Business Application to Infrastructure AI Specialist fits in ITOM AI Agents For Service Mapping workflows\",\"Compare CSDM Business Application to Infrastructure AI Specialist with related agents in IT Operations Management\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: IT\",\"Collection/context: ITOM AI Agents For Service Mapping\",\"Workflow signal: ServiceNow workflow automation\"],\"related_products\":[\"IT Operations Management\",\"Now Assist AI Agents\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.509501+00:00\",\"updated_at\":\"2026-05-18T20:41:04.255845+00:00\"},{\"id\":\"222a2032-976a-4387-8f1b-d0c384465dc0\",\"name\":\"CtrlWrk Solution (CtrlLock module) AI Pro (ServiceNow Store)\",\"category\":\"ServiceNow Store AI Agent Marketplace\",\"collection\":\"CTRL WRK LLC\",\"description\":\"An intuitive AI-driven application designed to enhance Control of Work processes by simplifying Isolation/LOTO management, improving safety through an AI-powered isolation designer, and ensuring seamless operations with mobile accessibility and automated compliance controls.\",\"documentation_url\":\"https://store.servicenow.com/store/app/069f45e01b512650396216db234bcb14\",\"use_cases\":[\"Evaluate CtrlWrk Solution (CtrlLock module) AI Pro as a ServiceNow Store AI Agent Marketplace listing\",\"Compare publisher, pricing, and latest-update context for CtrlWrk Solution (CtrlLock module) AI Pro\",\"Review CTRL WRK LLC as the listed Store publisher\"],\"features\":[\"Seller: CTRL WRK LLC\",\"Price type: paid\",\"Store listing type: scoped_app\"],\"related_products\":[\"ServiceNow Store\"],\"release_version\":\"ServiceNow Store\",\"created_at\":\"2026-05-18T20:00:39.882716+00:00\",\"updated_at\":\"2026-05-18T20:41:04.333661+00:00\"},{\"id\":\"b2dd224b-3d74-41c2-935e-8389bfc4b80e\",\"name\":\"Custom App Recommendations Agent\",\"category\":\"PLATFORM\",\"collection\":\"Now Assist for Vault\",\"description\":\"Custom App Recommendations Agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under PLATFORM / Now Assist for Vault.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Find where Custom App Recommendations Agent fits in Now Assist for Vault workflows\",\"Compare Custom App Recommendations Agent with related agents in ServiceNow Platform\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: PLATFORM\",\"Collection/context: Now Assist for Vault\",\"Workflow signal: triage, classification, or recommendation\"],\"related_products\":[\"ServiceNow Platform\",\"Now Assist AI Agents\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.604795+00:00\",\"updated_at\":\"2026-05-18T20:41:04.403469+00:00\"},{\"id\":\"ff53843c-df6b-4bdf-bd44-ff2f127acec6\",\"name\":\"Customer case classification AI agent\",\"category\":\"CRM\",\"collection\":\"Customer Service Management AI agent collection\",\"description\":\"Customer case classification AI agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under CRM / Customer Service Management AI agent collection.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/concept/csm-
1ai-agents.html\",\"use_cases\":[\"Find where Customer case classification AI agent fits in Customer Service Management AI agent collection workflows\",\"Compare Customer case classification AI agent with related agents in Customer Service Management\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: CRM\",\"Collection/context: Customer Service Management AI agent collection\",\"Workflow signal: ServiceNow workflow automation\"],\"related_products\":[\"Customer Service Management\",\"Now Assist AI Agents\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.065198+00:00\",\"updated_at\":\"2026-05-18T20:41:04.480725+00:00\"},{\"id\":\"464e27b9-422c-47a3-8d11-6aa43688c238\",\"name\":\"Customer case closure AI agent\",\"category\":\"CRM\",\"collection\":\"Customer Service Management AI agent collection\",\"description\":\"Customer case 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2\",\"created_at\":\"2026-05-18T20:00:39.065198+00:00\",\"updated_at\":\"2026-05-18T20:41:04.557045+00:00\"},{\"id\":\"1de94374-7e91-40ad-b4d9-dd8fc940f649\",\"name\":\"Customer case context AI agent\",\"category\":\"CRM\",\"collection\":\"Customer Service Management AI agent collection\",\"description\":\"Customer case context AI agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under CRM / Customer Service Management AI agent collection.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/concept/csm-ai-agents.html\",\"use_cases\":[\"Find where Customer case context AI agent fits in Customer Service Management AI agent collection workflows\",\"Compare Customer case context AI agent with related agents in Customer Service Management\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: CRM\",\"Collection/context: Customer Service Management AI agent collection\",\"Workflow signal: ServiceNow workflow automation\"],\"related_products\":[\"Customer Service Management\",\"Now Assist AI Agents\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.065198+00:00\",\"updated_at\":\"2026-05-18T20:41:04.631749+00:00\"},{\"id\":\"09b783ca-0c49-4469-9995-fbfba0c751c1\",\"name\":\"Customer case handoff AI agent\",\"category\":\"CRM\",\"collection\":\"Customer Service Management AI agent collection\",\"description\":\"Customer case handoff AI agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under CRM / Customer Service Management AI agent collection.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/concept/csm-ai-agents.html\",\"use_cases\":[\"Find where Customer case handoff AI agent fits in Customer Service Management AI agent collection workflows\",\"Compare Customer case handoff AI agent with related agents in Customer Service Management\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: CRM\",\"Collection/context: Customer Service Management AI agent collection\",\"Workflow signal: ServiceNow workflow automation\"],\"related_products\":[\"Customer Service Management\",\"Now Assist AI Agents\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.065198+00:00\",\"updated_at\":\"2026-05-18T20:41:04.709678+00:00\"},{\"id\":\"b08d9c84-5248-456f-b4a1-1af9b9fd6a42\",\"name\":\"Customer case research AI agent\",\"category\":\"CRM\",\"collection\":\"Customer Service Management AI agent collection\",\"description\":\"Customer case research AI agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under CRM / Customer Service Management AI agent collection.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/concept/csm-
1ai-agents.html\",\"use_cases\":[\"Find where Customer case research AI agent fits in Customer Service Management AI agent collection workflows\",\"Compare Customer case research AI agent with related agents in Customer Service Management\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: CRM\",\"Collection/context: Customer Service Management AI agent collection\",\"Workflow signal: analysis and investigation\"],\"related_products\":[\"Customer Service Management\",\"Now Assist AI Agents\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.065198+00:00\",\"updated_at\":\"2026-05-18T20:41:04.788143+00:00\"},{\"id\":\"28f5eea5-a040-4055-a46c-d9e62cc3138c\",\"name\":\"Customer Churn Prediction Agent (ServiceNow Store)\",\"category\":\"ServiceNow Store AI Agent Marketplace\",\"collection\":\"Prodapt North America Inc\",\"description\":\"Customer Churn Prediction Agent is a ServiceNow Store AI Agent Marketplace listing from Prodapt North America Inc. SNAgents tracks its Store source, publisher context, and marketplace metadata separately from platform-native ServiceNow AI agents.\",\"documentation_url\":\"https://store.servicenow.com/store/app/ad9c27ee1b246a50a85b16db234bcb9d\",\"use_cases\":[\"Evaluate Customer Churn Prediction Agent as a ServiceNow Store AI Agent Marketplace listing\",\"Compare publisher, pricing, and latest-update context for Customer Churn Prediction Agent\",\"Review Prodapt North America Inc as the listed Store publisher\"],\"features\":[\"Seller: Prodapt North America Inc\",\"Price type: free\",\"Store listing type: scoped_app\"],\"related_products\":[\"ServiceNow Store\",\"Customer Service Management\",\"Now Assist AI Agents\"],\"release_version\":\"ServiceNow Store\",\"created_at\":\"2026-05-18T20:00:39.882716+00:00\",\"updated_at\":\"2026-05-18T20:41:04.861951+00:00\"},{\"id\":\"ab2eb3dc-878e-4f12-8b61-9a4b2a080ee7\",\"name\":\"Customer Experience Assistant (ServiceNow Store)\",\"category\":\"ServiceNow Store AI Agent Marketplace\",\"collection\":\"Deloitte Limited (as trustee for the Deloitte Trading Trust)\",\"description\":\"Customer Experience Assistant is a ServiceNow Store AI Agent Marketplace listing from Deloitte Limited (as trustee for the Deloitte Trading Trust). SNAgents tracks its Store source, publisher context, and marketplace metadata separately from platform-native ServiceNow AI agents.\",\"documentation_url\":\"https://store.servicenow.com/store/app/33be2bea1b646a50a85b16db234bcb6f\",\"use_cases\":[\"Evaluate Customer Experience Assistant as a ServiceNow Store AI Agent Marketplace listing\",\"Compare publisher, pricing, and latest-update context for Customer Experience Assistant\",\"Review Deloitte Limited (as trustee for the Deloitte Trading Trust) as the listed Store publisher\"],\"features\":[\"Seller: Deloitte Limited (as trustee for the Deloitte Trading Trust)\",\"Price type: free\",\"Store listing type: scoped_app\"],\"related_products\":[\"ServiceNow Store\",\"Customer Service Management\",\"Now Assist AI Agents\"],\"release_version\":\"ServiceNow Store\",\"created_at\":\"2026-05-18T20:00:39.794151+00:00\",\"updated_at\":\"2026-05-18T20:41:04.943466+00:00\"},{\"id\":\"98464573-090b-459d-a159-db963d310e6e\",\"name\":\"Customer information verifier\",\"category\":\"Customer Service Management\",\"collection\":\"Customer Service Management AI agent collection\",\"description\":\"Verifies customer identity and account information at the start of service interactions to ensure agents are working with the correct customer record. Cross-references provided information against account data, contact records, and authentication factors. Prevents case creation against wrong accounts and ensures compliance with data protection requirements.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Verifying caller identity before sharing account-sensitive information\",\"Validating customer email addresses against account records for email cases\",\"Performing enhanced verification for high-value account changes\",\"Checking customer entitlement status during warranty or support claims\"],\"features\":[\"Multi-factor customer identity verification\",\"Account data cross-referencing across CRM and contact records\",\"Fraud indicator detection during verification\",\"Compliance-aware verification workflows for regulated industries\",\"Verification status tracking throughout the case lifecycle\"],\"related_products\":[\"Customer Service Management\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2025-12-22T19:05:11.365947+00:00\",\"updated_at\":\"2026-05-18T20:41:05.021628+00:00\"},{\"id\":\"adc7640a-ecfe-4b7a-8590-1cd1d24b678c\",\"name\":\"Customer insight AI agent\",\"category\":\"Customer Service Management\",\"collection\":\"Customer Service Management\",\"description\":\"Customer insight AI agent is a source-backed ServiceNow AI agent directory record listed in Zurich Patch 5 under Customer Service Management. SNAgents tracks this agent for discovery, comparison, release provenance, and related Customer Service Management / Now Assist AI Agents context without asserting undocumented product behavior.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/concept/csm-
1ai-agents.html\",\"use_cases\":[\"Find where Customer insight AI agent fits in Customer Service Management workflows\",\"Compare Customer insight AI agent with related agents in Customer Service Management\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Zurich Patch 5\",\"Directory category: Customer Service Management\",\"Collection/context: Customer Service Management\",\"Workflow signal: ServiceNow workflow automation\"],\"related_products\":[\"Customer Service Management\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2026-02-03T14:26:06.424648+00:00\",\"updated_at\":\"2026-05-18T20:41:05.09579+00:00\"},{\"id\":\"2adda908-3614-4aa9-b2f7-f143be65523b\",\"name\":\"Customer interaction context gatherer AI agent\",\"category\":\"Telecommunications Media and Technology AI agent collection\",\"collection\":\"Telecommunications Media and Technology AI agent collection\",\"description\":\"Customer interaction context gatherer AI agent is a source-backed ServiceNow AI agent directory record listed in Zurich Patch 5 under Telecommunications Media and Technology AI agent collection. SNAgents tracks this agent for discovery, comparison, release provenance, and related Customer Service Management / Now Assist AI Agents context without asserting undocumented product behavior.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/concept/csm-ai-agents.html\",\"use_cases\":[\"Find where Customer interaction context gatherer AI agent fits in Telecommunications Media and Technology AI agent collection workflows\",\"Compare Customer interaction context gatherer AI agent with related agents in Customer Service Management\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Zurich Patch 5\",\"Directory category: Telecommunications Media and Technology AI agent collection\",\"Collection/context: Telecommunications Media and Technology AI agent collection\",\"Workflow signal: ServiceNow workflow automation\"],\"related_products\":[\"Customer Service Management\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2026-02-03T14:26:06.424648+00:00\",\"updated_at\":\"2026-05-18T20:41:05.173626+00:00\"},{\"id\":\"384ea910-cfc6-4dbd-ad5f-31cb5c9f9474\",\"name\":\"Customer payment status AI Agent\",\"category\":\"Customer AI Agents\",\"collection\":\"Telecommunications Media and Technology AI agent collection\",\"description\":\"Retrieves and provides customer payment status information for telecommunications accounts, including billing history, outstanding balances, and payment plan details. It helps customer service agents quickly access payment-related data during interactions.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"CSR checks a customer's outstanding balance during a support call\",\"Customer inquires about their last payment status\",\"Agent verifies payment plan compliance for a telecom account\",\"Retrieving billing history to resolve a payment dispute\"],\"features\":[\"Real-time payment status retrieval\",\"Billing history access\",\"Outstanding balance lookup\",\"Payment plan information display\",\"Account payment summary generation\"],\"related_products\":[\"Customer Service Management\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2025-12-22T19:05:13.260372+00:00\",\"updated_at\":\"2026-05-18T20:41:05.269294+00:00\"},{\"id\":\"7f4b0eea-85fb-4f2d-a90b-bf6fc7f7a833\",\"name\":\"Customer payment status AI Agent V2\",\"category\":\"CRM\",\"collection\":\"Telco Media and Technology AI agent collection\",\"description\":\"Customer payment status AI Agent V2 is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under CRM / Telco Media and Technology AI agent collection.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/concept/csm-
1ai-agents.html\",\"use_cases\":[\"Find where Customer payment status AI Agent V2 fits in Telco Media and Technology AI agent collection workflows\",\"Compare Customer payment status AI Agent V2 with related agents in Customer Service Management\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: CRM\",\"Collection/context: Telco Media and Technology AI agent collection\",\"Workflow signal: ServiceNow workflow automation\"],\"related_products\":[\"Customer Service Management\",\"Now Assist AI Agents\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.509501+00:00\",\"updated_at\":\"2026-05-18T20:41:05.342625+00:00\"},{\"id\":\"1355924e-1bce-4b50-a6a8-3dd9641094f7\",\"name\":\"Customer Service Management AI agent\",\"category\":\"Customer Service Management\",\"collection\":\"Customer Service Management\",\"description\":\"Customer Service Management AI agent is a source-backed ServiceNow AI agent directory record listed in Zurich Patch 5 under Customer Service Management. SNAgents tracks this agent for discovery, comparison, release provenance, and related Customer Service Management / Now Assist AI Agents context without asserting undocumented product behavior.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/concept/csm-ai-agents.html\",\"use_cases\":[\"Find where Customer Service Management AI agent fits in Customer Service Management workflows\",\"Compare Customer Service Management AI agent with related agents in Customer Service Management\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Zurich Patch 5\",\"Directory category: Customer Service Management\",\"Collection/context: Customer Service Management\",\"Workflow signal: record and integration management\"],\"related_products\":[\"Customer Service Management\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2026-02-03T16:57:42.963346+00:00\",\"updated_at\":\"2026-05-18T20:41:05.418179+00:00\"},{\"id\":\"adb1c27d-e380-42df-b6a9-b8b3bddf1115\",\"name\":\"Data and Policy Configuration Agent\",\"category\":\"PLATFORM\",\"collection\":\"Now Assist Center\",\"description\":\"Data and Policy Configuration Agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under PLATFORM / Now Assist Center.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/concept/irm-ai-agents.html\",\"use_cases\":[\"Find where Data and Policy Configuration Agent fits in Now Assist Center workflows\",\"Compare Data and Policy Configuration Agent with related agents in Integrated Risk Management\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: PLATFORM\",\"Collection/context: Now Assist Center\",\"Workflow signal: ServiceNow workflow automation\"],\"related_products\":[\"Integrated Risk Management\",\"Now Assist AI Agents\",\"ServiceNow Platform\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.419837+00:00\",\"updated_at\":\"2026-05-18T20:41:05.487817+00:00\"},{\"id\":\"d562a6d5-846f-41bd-b765-74701ebf6c96\",\"name\":\"Data Discovery Policy and Job Manager Agent\",\"category\":\"PLATFORM\",\"collection\":\"Now Assist for Vault\",\"description\":\"Data Discovery Policy and Job Manager Agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under PLATFORM / Now Assist for Vault.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/concept/irm-ai-agents.html\",\"use_cases\":[\"Find where Data Discovery Policy and Job Manager Agent fits in Now Assist for Vault workflows\",\"Compare Data Discovery Policy and Job Manager Agent with related agents in Integrated Risk Management\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: PLATFORM\",\"Collection/context: Now Assist for Vault\",\"Workflow signal: record and integration management\"],\"related_products\":[\"Integrated Risk Management\",\"Now Assist AI Agents\",\"ServiceNow Platform\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.604795+00:00\",\"updated_at\":\"2026-05-18T20:41:05.557932+00:00\"},{\"id\":\"9e3ec881-d779-46da-a78a-68a4a8df45d3\",\"name\":\"Data Discovery Recommendation Agent\",\"category\":\"PLATFORM\",\"collection\":\"Now Assist for Vault\",\"description\":\"Data Discovery Recommendation Agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under PLATFORM / Now Assist for Vault.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Find where Data Discovery Recommendation Agent fits in Now Assist for Vault workflows\",\"Compare Data Discovery Recommendation Agent with related agents in ServiceNow Platform\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: PLATFORM\",\"Collection/context: Now Assist for Vault\",\"Workflow signal: triage, classification, or recommendation\"],\"related_products\":[\"ServiceNow Platform\",\"Now Assist AI Agents\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.604795+00:00\",\"updated_at\":\"2026-05-18T20:41:05.630052+00:00\"},{\"id\":\"bd3c4b29-740a-4500-b553-e4f2470fe852\",\"name\":\"Data Discovery Util Agent\",\"category\":\"PLATFORM\",\"collection\":\"Now Assist for Vault\",\"description\":\"Data Discovery Util Agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under PLATFORM / Now Assist for Vault.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Find where Data Discovery Util Agent fits in Now Assist for Vault workflows\",\"Compare Data Discovery Util Agent with related agents in ServiceNow Platform\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: PLATFORM\",\"Collection/context: Now Assist for Vault\",\"Workflow signal: ServiceNow workflow automation\"],\"related_products\":[\"ServiceNow Platform\",\"Now Assist AI Agents\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.604795+00:00\",\"updated_at\":\"2026-05-18T20:41:05.705026+00:00\"},{\"id\":\"a012b7e2-84c4-4074-9013-94021c11864f\",\"name\":\"Data Discovery Workflow Lookup Agent\",\"category\":\"PLATFORM\",\"collection\":\"Now Assist for Vault\",\"description\":\"Data Discovery Workflow Lookup Agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under PLATFORM / Now Assist for Vault.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Find where Data Discovery Workflow Lookup Agent fits in Now Assist for Vault workflows\",\"Compare Data Discovery Workflow Lookup Agent with related agents in ServiceNow Platform\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: PLATFORM\",\"Collection/context: Now Assist for Vault\",\"Workflow signal: ServiceNow workflow automation\"],\"related_products\":[\"ServiceNow Platform\",\"Now Assist AI Agents\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.604795+00:00\",\"updated_at\":\"2026-05-18T20:41:05.786386+00:00\"},{\"id\":\"2467f139-4c47-4a83-a9d0-ec5709a3ac24\",\"name\":\"Data Pattern List Agent\",\"category\":\"PLATFORM\",\"collection\":\"Now Assist for Vault\",\"description\":\"Data Pattern List Agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under PLATFORM / Now Assist for Vault.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Find where Data Pattern List Agent fits in Now Assist for Vault workflows\",\"Compare Data Pattern List Agent with related agents in ServiceNow Platform\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: PLATFORM\",\"Collection/context: Now Assist for Vault\",\"Workflow signal: ServiceNow workflow automation\"],\"related_products\":[\"ServiceNow Platform\",\"Now Assist AI Agents\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.604795+00:00\",\"updated_at\":\"2026-05-18T20:41:05.862804+00:00\"},{\"id\":\"64367095-2721-4aa2-8108-cdc872d94a58\",\"name\":\"Data Visualization Generation Agent\",\"category\":\"PLATFORM\",\"collection\":\"Analytics Generation\",\"description\":\"Data Visualization Generation Agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under PLATFORM / Analytics Generation.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Find where Data Visualization Generation Agent fits in Analytics Generation workflows\",\"Compare Data Visualization Generation Agent with related agents in ServiceNow Platform\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: PLATFORM\",\"Collection/context: Analytics Generation\",\"Workflow signal: record, plan, or content creation\"],\"related_products\":[\"ServiceNow Platform\",\"Now Assist AI Agents\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.604795+00:00\",\"updated_at\":\"2026-05-18T20:41:05.939292+00:00\"},{\"id\":\"863d46c8-e1ae-4b90-99c2-1f4e978d3dc6\",\"name\":\"Decomposition Agent\",\"category\":\"PLATFORM\",\"collection\":\"Platform AI Agents and Skills\",\"description\":\"Decomposition Agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under PLATFORM / Platform AI Agents and Skills.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Find where Decomposition Agent fits in Platform AI Agents and Skills workflows\",\"Compare Decomposition Agent with related agents in ServiceNow Platform\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: PLATFORM\",\"Collection/context: Platform AI Agents and Skills\",\"Workflow signal: ServiceNow workflow automation\"],\"related_products\":[\"ServiceNow Platform\",\"Now Assist AI Agents\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.69679+00:00\",\"updated_at\":\"2026-05-18T20:41:06.019426+00:00\"},{\"id\":\"46dd29aa-0868-49da-9dc6-aeab17afae38\",\"name\":\"Deloitte Automated OT Incident Management Skill (ServiceNow 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SNAgents tracks its Store source, publisher context, and marketplace metadata separately from platform-native ServiceNow AI agents.\",\"documentation_url\":\"https://store.servicenow.com/store/app/633da3e21b646a50a85b16db234bcbae\",\"use_cases\":[\"Evaluate Deloitte Automated OT Incident Management Skill as a ServiceNow Store AI Agent Marketplace listing\",\"Compare publisher, pricing, and latest-update context for Deloitte Automated OT Incident Management Skill\",\"Review Deloitte Germany (Partner) as the listed Store publisher\"],\"features\":[\"Seller: Deloitte Germany (Partner)\",\"Price type: free\",\"Store listing type: scoped_app\"],\"related_products\":[\"ServiceNow Store\",\"IT Service Management\",\"Now Assist AI Agents\"],\"release_version\":\"ServiceNow Store\",\"created_at\":\"2026-05-18T20:00:39.882716+00:00\",\"updated_at\":\"2026-05-18T20:41:06.092962+00:00\"},{\"id\":\"15263748-2a23-4a99-a5ff-a6e09e2a54e4\",\"name\":\"Demand AI Specialist Agent\",\"category\":\"IT\",\"collection\":\"Now Assist for Strategic Portfolio Management (SPM)\",\"description\":\"Demand AI Specialist Agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under IT / Now Assist for Strategic Portfolio Management (SPM).\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Find where Demand AI Specialist Agent fits in Now Assist for Strategic Portfolio Management (SPM) workflows\",\"Compare Demand AI Specialist Agent with related agents in Now Assist AI Agents\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: IT\",\"Collection/context: Now Assist for Strategic Portfolio Management (SPM)\",\"Workflow signal: ServiceNow workflow automation\"],\"related_products\":[\"Now Assist AI Agents\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.69679+00:00\",\"updated_at\":\"2026-05-18T20:41:06.17437+00:00\"},{\"id\":\"6c73904b-d628-4f30-b70f-50fea3579f85\",\"name\":\"Demand Conversion Agent\",\"category\":\"IT\",\"collection\":\"Now Assist for Strategic Portfolio Management (SPM)\",\"description\":\"Demand Conversion Agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under IT / Now Assist for Strategic Portfolio Management (SPM).\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Find where Demand Conversion Agent fits in Now Assist for Strategic Portfolio Management (SPM) workflows\",\"Compare Demand Conversion Agent with related agents in Now Assist AI Agents\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: IT\",\"Collection/context: Now Assist for Strategic Portfolio Management (SPM)\",\"Workflow signal: ServiceNow workflow automation\"],\"related_products\":[\"Now Assist AI Agents\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.69679+00:00\",\"updated_at\":\"2026-05-18T20:41:06.245395+00:00\"},{\"id\":\"ec744d7a-46d6-4694-b741-336d543bbcae\",\"name\":\"Demand Validation Agent\",\"category\":\"IT\",\"collection\":\"Now Assist for Strategic Portfolio Management (SPM)\",\"description\":\"Demand Validation Agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under IT / Now Assist for Strategic Portfolio Management (SPM).\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Find where Demand Validation Agent fits in Now Assist for Strategic Portfolio Management (SPM) workflows\",\"Compare Demand Validation Agent with related agents in Now Assist AI Agents\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"feat
1ures\":[\"Source release: Australia Patch 2\",\"Directory category: IT\",\"Collection/context: Now Assist for Strategic Portfolio Management (SPM)\",\"Workflow signal: ServiceNow workflow automation\"],\"related_products\":[\"Now Assist AI Agents\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.69679+00:00\",\"updated_at\":\"2026-05-18T20:41:06.319523+00:00\"},{\"id\":\"956c3137-beb4-42ba-b8c9-1900096674d6\",\"name\":\"Demo Next Best Action Agent\",\"category\":\"Platform AI Agents\",\"collection\":\"Now Assist AI Agents\",\"description\":\"Demonstrates next best action capabilities by recommending optimal actions for agents and users based on context, history, and business rules. It serves as a reference implementation for AI-driven action recommendation in ServiceNow.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Service desk agent gets recommended next steps for incident resolution\",\"Sales rep receives suggested follow-up actions for opportunities\",\"HR agent gets guidance on next steps for employee cases\",\"Demonstrating Now Assist next best action capabilities\"],\"features\":[\"Context-aware action recommendations\",\"Business rule-based suggestions\",\"Historical pattern-driven guidance\",\"Configurable recommendation engine\",\"Demo and reference implementation\"],\"related_products\":[\"ServiceNow Platform\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2025-12-22T19:05:12.647784+00:00\",\"updated_at\":\"2026-05-18T20:41:06.389264+00:00\"},{\"id\":\"ecdf3bc0-238a-4762-8e02-506f5c73a4c9\",\"name\":\"Demo Next Best Action Agent Okta group management AI agent\",\"category\":\"Now Assist\",\"collection\":\"Now Assist\",\"description\":\"Demo Next Best Action Agent Okta group management AI agent is a source-backed ServiceNow AI agent directory record listed in Zurich Patch 5 under Now Assist. SNAgents tracks this agent for discovery, comparison, release provenance, and related Now Assist AI Agents context without asserting undocumented product behavior.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Find where Demo Next Best Action Agent Okta group management AI agent fits in Now Assist workflows\",\"Compare Demo Next Best Action Agent Okta group management AI agent with related agents in Now Assist AI Agents\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Zurich Patch 5\",\"Directory category: Now Assist\",\"Collection/context: Now Assist\",\"Workflow signal: record and integration management\"],\"related_products\":[\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2026-02-03T16:57:44.372624+00:00\",\"updated_at\":\"2026-05-18T20:41:06.466553+00:00\"},{\"id\":\"adbb2bc2-0000-4bda-aa7b-d80f7f17bd5f\",\"name\":\"DEMO Password reset agent\",\"category\":\"IT\",\"collection\":\"Now Assist for IT Service Management (ITSM)\",\"description\":\"DEMO Password reset agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under IT / Now Assist for IT Service Management (ITSM).\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/concept/itsm-ai-agents.html\",\"use_cases\":[\"Find where DEMO Password reset agent fits in Now Assist for IT Service Management (ITSM) workflows\",\"Compare DEMO Password reset agent with related agents in IT Service Management\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: IT\",\"Collection/context: Now Assist for IT Service Management (ITSM)\",\"Workflow signal: ServiceNow workflow automation\"],\"related_products\":[\"IT Service Management\",\"Now Assist AI Agents\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.604795+00:00\",\"updated_at\":\"2026-05-18T20:41:06.544311+00:00\"},{\"id\":\"8902b135-7c17-4498-98dc-f617fdd63701\",\"name\":\"DEPRECATED) CMDB life cycle manager AI agent\",\"category\":\"CMDB\",\"collection\":\"CMDB\",\"description\":\"DEPRECATED) CMDB life cycle manager AI agent is a source-backed ServiceNow AI agent directory record listed in Zurich Patch 5 under CMDB. SNAgents tracks this agent for discovery, comparison, release provenance, and related Now Assist AI Agents context without asserting undocumented product behavior.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Find where DEPRECATED) CMDB life cycle manager AI agent fits in CMDB workflows\",\"Compare DEPRECATED) CMDB life cycle manager AI agent with related agents in Now Assist AI Agents\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Zurich Patch 5\",\"Directory category: CMDB\",\"Collection/context: CMDB\",\"Workflow signal: record and integration management\"],\"related_products\":[\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2026-02-03T16:57:43.66073+00:00\",\"updated_at\":\"2026-05-18T20:41:06.629142+00:00\"},{\"id\":\"4b0e9329-6bd7-4b7d-9167-c468c0f485b2\",\"name\":\"DEPRECATED) Kubernetes secret management AI agent\",\"category\":\"Kubernetes\",\"collection\":\"Kubernetes\",\"description\":\"DEPRECATED) Kubernetes secret management AI agent is a source-backed ServiceNow AI agent directory record listed in Zurich Patch 5 under Kubernetes. SNAgents tracks this agent for discovery, comparison, release provenance, and related Now Assist AI Agents context without asserting undocumented product behavior.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Find where DEPRECATED) Kubernetes secret management AI agent fits in Kubernetes workflows\",\"Compare DEPRECATED) Kubernetes secret management AI agent with related agents in Now Assist AI Agents\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Zurich Patch 5\",\"Directory category: Kubernetes\",\"Collection/context: Kubernetes\",\"Workflow signal: record and integration management\"],\"related_products\":[\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2026-02-03T16:57:43.828957+00:00\",\"updated_at\":\"2026-05-18T20:41:06.70547+00:00\"},{\"id\":\"b0174aab-0909-4274-bdf3-ae0656796804\",\"name\":\"DEPRECATED) Order Exception Voice AI Agent\",\"category\":\"HR Voice\",\"collection\":\"HR Voice\",\"description\":\"DEPRECATED) Order Exception Voice AI Agent is a source-backed ServiceNow AI agent directory record listed in Zurich Patch 5 under HR Voice. SNAgents tracks this agent for discovery, comparison, release provenance, and related HR Service Delivery / Now Assist AI Agents context without asserting undocumented product behavior.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/concept/hrsd-ai-agents.html\",\"use_cases\":[\"Find where DEPRECATED) Order Exception Voice AI Agent fits in HR Voice workflows\",\"Compare DEPRECATED) Order Exception Voice AI Agent with related agents in HR Service Delivery\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Zurich Patch 5\",\"Directory category: HR Voice\",\"Collection/context: HR Voice\",\"Workflow signal: voice-assisted workflow execution\"],\"related_products\":[\"HR Service Delivery\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2026-02-03T16:57:44.005226+00:00\",\"updated_at\":\"2026-05-18T20:41:06.776841+00:00\"},{\"id\":\"7bb3501b-6a23-40f0-acb5-538e100f0e59\",\"name\":\"Desk Scout (ServiceNow Store)\",\"category\":\"ServiceNow Store AI Agent Marketplace\",\"collection\":\"Sysintegra Pty Ltd\",\"description\":\"Desk Scout is a ServiceNow Store AI Agent Marketplace listing from Sysintegra Pty Ltd. SNAgents tracks its Store source, publisher context, and marketplace metadata separately from platform-native ServiceNow AI agents.\",\"documentation_url\":\"https://store.servicenow.com/store/app/48f5ad8b9364f6907b73393d6cba1004\",\"use_cases\":[\"Evaluate Desk Scout as a ServiceNow Store AI Agent Marketplace listing\",\"Compare publisher, pricing, and latest-update context for Desk Scout\",\"Review Sysintegra Pty Ltd as the listed Store publisher\"],\"features\":[\"Seller: Sysintegra Pty Ltd\",\"Price type: free\",\"Store listing type: scoped_app\"],\"related_products\":[\"ServiceNow Store\"],\"release_version\":\"ServiceNow Store\",\"created_at\":\"2026-05-18T20:00:39.794151+00:00\",\"updated_at\":\"2026-05-18T20:41:06.856018+00:00\"},{\"id\":\"180face4-9f9c-4d2d-98e2-86476a607fae\",\"name\":\"DEX diagnosis AI agent\",\"category\":\"PLATFORM\",\"collection\":\"Now Assist for Digital End-user Experience (DEX)\",\"description\":\"DEX diagnosis AI agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under PLATFORM / Now Assist for Digital End-user Experience (DEX).\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Find where DEX diagnosis AI agent fits in Now Assist for Digital End-user Experience (DEX) workflows\",\"Compare DEX diagnosis AI agent with related agents in ServiceNow Platform\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: PLATFORM\",\"Collection/context: Now Assist for Digital End-user Experience (DEX)\",\"Workflow signal: ServiceNow workflow automation\"],\"related_products\":[\"ServiceNow Platform\",\"Now Assist AI Agents\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.509501+00:00\",\"updated_at\":\"2026-05-18T20:41:06.933613+00:00\"},{\"id\":\"d3f4ac32-e006-49ea-8a19-be557b176fdb\",\"name\":\"DEX remediation trigger AI agent\",\"category\":\"PLATFORM\",\"collection\":\"Now Assist for Digital End-user Experience (DEX)\",\"description\":\"DEX remediation trigger AI agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under PLATFORM / Now Assist for Digital End-user Experience (DEX).\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Find where DEX remediation trigger AI agent fits in Now Assist for Digital End-user Experience (DEX) workflows\",\"Compare DEX remediation trigger AI agent with related agents in ServiceNow Platform\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: PLATFORM\",\"Collection/context: Now Assist for Digital End-user Experience (DEX)\",\"Workflow signal: ServiceNow workflow automation\"],\"related_products\":[\"ServiceNow Platform\",\"Now Assist AI Agents\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.509501+00:00\",\"updated_at\":\"2026-05-18T20:41:07.002571+00:00\"},{\"id\":\"e7ee4ee0-d25a-44dd-9c5b-3790fbe5eb5a\",\"name\":\"DEX resolution plan AI agent\",\"category\":\"PLATFORM\",\"collection\":\"Now Assist for Digital End-user Experience (DEX)\",\"description\":\"DEX resolution plan AI agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under PLATFORM / Now Assist for Digital End-user Experience (DEX).\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Find where DEX resolution plan AI agent fits in Now Assist for Digital End-user Experience (DEX) workflows\",\"Compare DEX resolution plan AI agent with related agents in ServiceNow Platform\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: PLATFORM\",\"Collection/context: Now Assist for Digital End-user Experience (DEX)\",\"Workflow signal: record, plan, or content creation\"],\"related_products\":[\"ServiceNow Platform\",\"Now Assist AI Agents\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.509501+00:00\",\"updated_at\":\"2026-05-18T20:41:07.075764+00:00\"},{\"id\":\"f1d8d078-7045-4a80-a1c7-fd67d0cbef4c\",\"name\":\"Dispute communication AI agent\",\"category\":\"Financial Services Operations\",\"collection\":\"Financial Services Operations\",\"description\":\"Dispute communication AI agent is a source-backed ServiceNow AI agent directory record listed in Zurich Patch 5 under Financial Services Operations. SNAgents tracks this agent for discovery, comparison, release provenance, and related Customer Service Management / Now Assist AI Agents context without asserting undocumented product behavior.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/concept/csm-
1ai-agents.html\",\"use_cases\":[\"Find where Dispute communication AI agent fits in Financial Services Operations workflows\",\"Compare Dispute communication AI agent with related agents in Customer Service Management\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Zurich Patch 5\",\"Directory category: Financial Services Operations\",\"Collection/context: Financial Services Operations\",\"Workflow signal: ServiceNow workflow automation\"],\"related_products\":[\"Customer Service Management\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2026-02-03T14:26:06.154408+00:00\",\"updated_at\":\"2026-05-18T20:41:07.1425+00:00\"},{\"id\":\"afc9950f-82ec-48e0-b1f3-9de974807c18\",\"name\":\"DocuHub AI Agent (ServiceNow Store)\",\"category\":\"ServiceNow Store AI Agent Marketplace\",\"collection\":\"ITnow Inc\",\"description\":\"Turn every workflow and update set into instant, audit-ready knowledge.\",\"documentation_url\":\"https://store.servicenow.com/store/app/9f31ee2b9353b6d057e1f0cc5cba10cc\",\"use_cases\":[\"Evaluate DocuHub AI Agent as a ServiceNow Store AI Agent Marketplace listing\",\"Compare publisher, pricing, and latest-update context for DocuHub AI Agent\",\"Review ITnow Inc as the listed Store publisher\"],\"features\":[\"Seller: ITnow Inc\",\"Price type: free\",\"Store listing type: scoped_app\"],\"related_products\":[\"ServiceNow Store\"],\"release_version\":\"ServiceNow Store\",\"created_at\":\"2026-05-18T20:00:39.794151+00:00\",\"updated_at\":\"2026-05-18T20:41:07.217191+00:00\"},{\"id\":\"5effffd7-a5fa-4e3d-9a8e-a0cd4965d9fb\",\"name\":\"Document and visual insights AI agent\",\"category\":\"Platform AI Agents\",\"collection\":\"Now Assist in Document Intelligence\",\"description\":\"Extracts insights from documents and visual content using AI-powered analysis, including text extraction from images, document classification, and content summarization. It enables intelligent document processing within ServiceNow workflows.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Extracting text and data from scanned invoices\",\"Classifying incoming documents by type and department\",\"Summarizing lengthy policy documents for quick review\",\"Analyzing images attached to incident reports\"],\"features\":[\"Document content extraction and analysis\",\"Image and visual content interpretation\",\"Document classification and categorization\",\"Content summarization\",\"Multi-format document support\"],\"related_products\":[\"ServiceNow Platform\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2025-12-22T19:05:12.647784+00:00\",\"updated_at\":\"2026-05-18T20:41:07.290385+00:00\"},{\"id\":\"dbffb90e-4d94-498f-ac5d-4aa6235e6f18\",\"name\":\"Document Communicator (ServiceNow Store)\",\"category\":\"ServiceNow Store AI Agent Marketplace\",\"collection\":\"InMorphis Consulting Pvt Ltd.\",\"description\":\"Document Communicator is a ServiceNow Store AI Agent Marketplace listing from InMorphis Consulting Pvt Ltd.. SNAgents tracks its Store source, publisher context, and marketplace metadata separately from platform-native ServiceNow AI agents.\",\"documentation_url\":\"https://store.servicenow.com/store/app/82eb632e1b246a50a85b16db234bcb29\",\"use_cases\":[\"Evaluate Document Communicator as a ServiceNow Store AI Agent Marketplace listing\",\"Compare publisher, pricing, and latest-update context for Document Communicator\",\"Review InMorphis Consulting Pvt Ltd. as the listed Store publisher\"],\"features\":[\"Seller: InMorphis Consulting Pvt Ltd.\",\"Price type: paid\",\"Store listing type: scoped_app\"],\"related_products\":[\"ServiceNow Store\"],\"release_version\":\"ServiceNow Store\",\"created_at\":\"2026-05-18T20:00:39.794151+00:00\",\"updated_at\":\"2026-05-18T20:41:07.36619+00:00\"},{\"id\":\"d117aa36-8089-4fd7-8a44-486fc4ba3fed\",\"name\":\"Document verification AI agent\",\"category\":\"Customer Service Management\",\"collection\":\"Customer Service Management AI agent collection\",\"description\":\"Verifies documents submitted by customers as part of case resolution, claims, or service requests. Uses AI to validate document authenticity, completeness, and relevance including receipts, warranties, contracts, and identification documents. Reduces manual document review time and ensures consistent verification standards across all agents.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Verifying warranty documentation for product replacement claims\",\"Validating proof of purchase for refund requests\",\"Checking completeness of insurance claim documentation\",\"Reviewing identity documents for account recovery requests\"],\"features\":[\"AI-powered document type identification and classification\",\"Completeness checking for required document fields\",\"Authenticity indicators and anomaly detection\",\"OCR-based data extraction from uploaded documents\",\"Document status tracking within case workflows\"],\"related_products\":[\"Customer Service Management\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 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1Directory category: PLATFORM\",\"Collection/context: Now Assist for Vault\",\"Workflow signal: ServiceNow workflow automation\"],\"related_products\":[\"ServiceNow Platform\",\"Now Assist AI Agents\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.604795+00:00\",\"updated_at\":\"2026-05-18T20:41:08.101276+00:00\"},{\"id\":\"d24b05ca-c125-4794-8b77-ed46fc20266f\",\"name\":\"Duplicate customer case AI agent\",\"category\":\"CRM\",\"collection\":\"Customer Service Management AI agent collection\",\"description\":\"Duplicate customer case AI agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under CRM / Customer Service Management AI agent collection.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/concept/csm-ai-agents.html\",\"use_cases\":[\"Find where Duplicate customer case AI agent fits in Customer Service Management AI agent collection workflows\",\"Compare Duplicate customer case AI agent with related agents in Customer Service Management\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: CRM\",\"Collection/context: Customer Service Management AI agent collection\",\"Workflow signal: ServiceNow workflow automation\"],\"related_products\":[\"Customer Service Management\",\"Now Assist AI Agents\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.065198+00:00\",\"updated_at\":\"2026-05-18T20:41:08.171199+00:00\"},{\"id\":\"e8bf1bbf-d9f6-48c5-8724-dfd132ac989e\",\"name\":\"Duplicate identification AI agent\",\"category\":\"Customer Service Management\",\"collection\":\"Customer Service Management AI agent collection\",\"description\":\"Identifies potential duplicate cases by comparing new case submissions against existing open and recently closed cases. 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SNAgents tracks its Store source, publisher context, and marketplace metadata separately from platform-native ServiceNow AI agents.\",\"documentation_url\":\"https://store.servicenow.com/store/app/2479e7ee1be06a50a85b16db234bcbaa\",\"use_cases\":[\"Evaluate DXC NASK Incident Storm Real-Time Trend Alert as a ServiceNow Store AI Agent Marketplace listing\",\"Compare publisher, pricing, and latest-update context for DXC NASK Incident Storm Real-Time Trend Alert\",\"Review DXC Technology Services LLC as the listed Store publisher\"],\"features\":[\"Seller: DXC Technology Services LLC\",\"Price type: free\",\"Store listing type: scoped_app\"],\"related_products\":[\"ServiceNow Store\",\"IT Operations Management\",\"Now Assist AI Agents\",\"IT Service Management\"],\"release_version\":\"ServiceNow Store\",\"created_at\":\"2026-05-18T20:00:39.882716+00:00\",\"updated_at\":\"2026-05-18T20:41:08.3161+00:00\"},{\"id\":\"b2481459-d386-4ab1-966a-cef3e2f5b6bd\",\"name\":\"DXC NASK Location Data Import Validation (ServiceNow Store)\",\"category\":\"ServiceNow Store AI Agent Marketplace\",\"collection\":\"DXC Technology Services LLC\",\"description\":\"Standardize Location Data Import using GenAI for validation/correction\",\"documentation_url\":\"https://store.servicenow.com/store/app/6c5d6be21b646a50a85b16db234bcb9b\",\"use_cases\":[\"Evaluate DXC NASK Location Data Import Validation as a ServiceNow Store AI Agent Marketplace listing\",\"Compare publisher, pricing, and latest-update context for DXC NASK Location Data Import Validation\",\"Review DXC Technology Services LLC as the listed Store publisher\"],\"features\":[\"Seller: DXC Technology Services LLC\",\"Price type: free\",\"Store listing type: scoped_app\"],\"related_products\":[\"ServiceNow Store\"],\"release_version\":\"ServiceNow Store\",\"created_at\":\"2026-05-18T20:00:39.882716+00:00\",\"updated_at\":\"2026-05-18T20:41:08.395003+00:00\"},{\"id\":\"de29e544-b6e1-439d-923a-bd6e7cdb3113\",\"name\":\"Dynatrace analysis AI agent\",\"category\":\"Observability\",\"collection\":\"AI agents for Observability\",\"description\":\"Connects to Dynatrace application performance monitoring to analyze infrastru
1cture health, application performance, and user experience data within ServiceNow. It accelerates root cause analysis by correlating Dynatrace insights with ITSM workflows.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"SRE team investigates application slowdowns using Dynatrace metrics\",\"Incident manager correlates Dynatrace problems with change records\",\"Operations team monitors infrastructure health trends\",\"Developer troubleshoots microservice performance issues\"],\"features\":[\"Dynatrace APM data integration\",\"Application performance anomaly analysis\",\"Infrastructure health correlation\",\"AI-driven root cause suggestions from Dynatrace data\",\"Automated problem-to-incident mapping\"],\"related_products\":[\"IT Operations Management\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2025-12-22T19:05:11.365947+00:00\",\"updated_at\":\"2026-05-18T20:41:08.471103+00:00\"},{\"id\":\"d09e9087-2854-4cd1-bbe8-4172b56f51a5\",\"name\":\"Dynatrace MCP Server Agent\",\"category\":\"IT\",\"collection\":\"AI agents for Observability\",\"description\":\"Dynatrace MCP Server Agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under IT / AI agents for Observability.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/concept/aiops-ai-agents.html\",\"use_cases\":[\"Find where Dynatrace MCP Server Agent fits in AI agents for Observability workflows\",\"Compare Dynatrace MCP Server Agent with related agents in IT Operations Management\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: IT\",\"Collection/context: AI agents for Observability\",\"Workflow signal: ServiceNow workflow automation\"],\"related_products\":[\"IT Operations Management\",\"Now Assist AI Agents\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.065198+00:00\",\"updated_at\":\"2026-05-18T20:41:08.553465+00:00\"},{\"id\":\"35872220-afa1-4b31-9c6f-3f2aac49bcdf\",\"name\":\"Edit Data Privacy Advanced Configuration Mapping Agent\",\"category\":\"PLATFORM\",\"collection\":\"Now Assist for Vault\",\"description\":\"Edit Data Privacy Advanced Configuration Mapping Agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under PLATFORM / Now Assist for Vault.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Find where Edit Data Privacy Advanced Configuration Mapping Agent fits in Now Assist for Vault workflows\",\"Compare Edit Data Privacy Advanced Configuration Mapping Agent with related agents in ServiceNow Platform\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: PLATFORM\",\"Collection/context: Now Assist for Vault\",\"Workflow signal: ServiceNow workflow automation\"],\"related_products\":[\"ServiceNow Platform\",\"Now Assist AI Agents\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.604795+00:00\",\"updated_at\":\"2026-05-18T20:41:08.626496+00:00\"},{\"id\":\"e129b38e-c244-4dce-816c-04ebef1eefea\",\"name\":\"Edit Model Provider Agent\",\"category\":\"PLATFORM\",\"collection\":\"Now Assist Center\",\"description\":\"Edit Model Provider Agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under PLATFORM / Now Assist Center.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Find where Edit Model Provider Agent fits in Now Assist Center workflows\",\"Compare Edit Model Provider Agent with related agents in ServiceNow Platform\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: PLATFORM\",\"Collection/context: Now Assist Center\",\"Workflow signal: ServiceNow workflow automation\"],\"related_products\":[\"ServiceNow Platform\",\"Now Assist AI Agents\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.419837+00:00\",\"updated_at\":\"2026-05-18T20:41:08.703763+00:00\"},{\"id\":\"90a83617-b9fc-46fc-992c-1be19727b46b\",\"name\":\"Edit Privacy Advanced Configuration Agent\",\"category\":\"PLATFORM\",\"collection\":\"Now Assist for Vault\",\"description\":\"Edit Privacy Advanced Configuration Agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under PLATFORM / Now Assist for Vault.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Find where Edit Privacy Advanced Configuration Agent fits in Now Assist for Vault workflows\",\"Compare Edit Privacy Advanced Configuration Agent with related agents in ServiceNow Platform\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: PLATFORM\",\"Collection/context: Now Assist for Vault\",\"Workflow signal: ServiceNow workflow automation\"],\"related_products\":[\"ServiceNow Platform\",\"Now Assist AI Agents\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.604795+00:00\",\"updated_at\":\"2026-05-18T20:41:08.778294+00:00\"},{\"id\":\"136c378b-63c7-4a9c-9d55-b9fb56f1191a\",\"name\":\"EDR Agent\",\"category\":\"SECURITY \u0026 RISK\",\"collection\":\"Now Assist for Security Incident Response (SIR)\",\"description\":\"EDR Agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under SECURITY \u0026 RISK / Now Assist for Security Incident Response (SIR).\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/concept/itsm-ai-agents.html\",\"use_cases\":[\"Find where EDR Agent fits in Now Assist for Security Incident Response (SIR) workflows\",\"Compare EDR Agent with related agents in IT Service Management\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: SECURITY \u0026 RISK\",\"Collection/context: Now Assist for Security Incident Response (SIR)\",\"Workflow signal: ServiceNow workflow automation\"],\"related_products\":[\"IT Service Management\",\"Now Assist AI Agents\",\"Integrated Risk Management\",\"Security Operations\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.065198+00:00\",\"updated_at\":\"2026-05-18T20:41:08.857139+00:00\"},{\"id\":\"c8a4f66f-0f1a-4b5c-800b-bc0a5e195131\",\"name\":\"Email action and information AI agent\",\"category\":\"Platform AI Agents\",\"collection\":\"Platform AI Agents and Skills\",\"description\":\"Processes incoming emails to extract actionable information and execute appropriate actions within ServiceNow workflows. Understands email intent, extracts ke
1y data points, and can create records, update existing records, or route information to the correct teams. Serves as an intelligent email-to-action bridge for platform-wide email integration.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Processing vendor emails into procurement workflow actions\",\"Extracting approval responses from email replies\",\"Creating tasks from email requests automatically\",\"Routing informational emails to appropriate record attachments\"],\"features\":[\"Email intent classification and action determination\",\"Key data extraction from email body and attachments\",\"Record creation and update from email content\",\"Smart routing based on email sender and content analysis\",\"Multi-action support for emails requiring multiple platform actions\"],\"related_products\":[\"ServiceNow Platform\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 3\",\"created_at\":\"2025-12-22T19:05:12.647784+00:00\",\"updated_at\":\"2026-05-18T20:41:08.93141+00:00\"},{\"id\":\"723727da-4614-4d13-8d47-ff34d47aff38\",\"name\":\"Email Generator Agent\",\"category\":\"Notifications Email Agents\",\"collection\":\"Notifications Email Agents\",\"description\":\"Email Generator Agent is a source-backed ServiceNow AI agent directory record listed in Zurich Patch 5 under Notifications Email Agents. SNAgents tracks this agent for discovery, comparison, release provenance, and related Now Assist AI Agents context without asserting undocumented product behavior.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Find where Email Generator Agent fits in Notifications Email Agents workflows\",\"Compare Email Generator Agent with related agents in Now Assist AI Agents\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Zurich Patch 5\",\"Directory category: Notifications Email Agents\",\"Collection/context: Notifications Email Agents\",\"Workflow signal: record, plan, or content creation\"],\"related_products\":[\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2026-02-03T14:26:06.424648+00:00\",\"updated_at\":\"2026-05-18T20:41:09.008745+00:00\"},{\"id\":\"0299058d-87da-45c4-b585-603b67c88201\",\"name\":\"Email on Existing Parent Lead\",\"category\":\"Platform AI Agents\",\"collection\":\"Platform AI Agents and Skills\",\"description\":\"Processes inbound emails and matches them to existing parent lead records in ServiceNow, attaching the email content and any extracted information to the appropriate lead. Prevents duplicate lead creation when existing leads send follow-up emails and maintains a complete communication history on lead records.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Attaching follow-up emails from known leads to their existing records\",\"Maintaining complete email communication history on lead records\",\"Preventing duplicate lead creation from repeat email contacts\",\"Enriching lead records with additional context from email interactions\"],\"features\":[\"Email-to-lead matching using sender, domain, and content analysis\",\"Automatic attachment of email content to existing lead records\",\"Lead activity timeline enrichment with email interactions\",\"Duplicate lead prevention through intelligent matching\",\"Confidence scoring for lead match accuracy\"],\"related_products\":[\"ServiceNow Platform\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 3\",\"created_at\":\"2025-12-22T19:05:12.647784+00:00\",\"updated_at\":\"2026-05-18T20:41:09.078983+00:00\"},{\"id\":\"0b653a0a-bc2b-4bc1-aca8-8db1afcc9ee3\",\"name\":\"Email response AI agent\",\"category\":\"Customer Service Management\",\"collection\":\"Customer Service Management AI agent collection\",\"description\":\"Generates professional, context-aware email responses for customer service cases by anal
1yzing the case details, customer history, and resolution information. Creates personalized email drafts that agents can review and send, significantly reducing response composition time. Maintains consistent tone, includes relevant case details, and follows organizational communication standards.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Drafting initial response emails acknowledging customer issues\",\"Generating resolution summary emails when cases are completed\",\"Creating follow-up emails requesting additional information from customers\",\"Composing escalation notification emails for customers with complex issues\"],\"features\":[\"AI-generated email response drafts based on case context\",\"Tone and sentiment adjustment for different case situations\",\"Template-aware generation following brand communication guidelines\",\"Personalization using customer name, case details, and history\",\"Multi-language support for global customer service teams\"],\"related_products\":[\"Customer Service Management\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2025-12-22T19:05:11.365947+00:00\",\"updated_at\":\"2026-05-18T20:41:09.160483+00:00\"},{\"id\":\"ffc41a8f-4f94-442e-935d-58de948ea7a8\",\"name\":\"Email to new Task Creation\",\"category\":\"Platform AI Agents\",\"collection\":\"Platform AI Agents and Skills\",\"description\":\"Creates new task records from inbound emails by analyzing the email content to determine the appropriate task type, priority, assignment, and description. Converts unstructured email requests into structured ServiceNow tasks with proper field population, enabling teams to track and manage work that originates from email communications.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Converting customer email requests into structured work tasks\",\"Creating action items from internal email communications\",\"Generating follow-up tasks from meeting summary emails\",\"Processing vendor requests received via email into trackable tasks\"],\"features\":[\"Automatic task creation from inbound email content\",\"Task type determination based on email analysis\",\"Priority and assignment inference from email context\",\"Attachment preservation from original email to task record\",\"Reply threading to keep email conversation linked to task\"],\"related_products\":[\"ServiceNow Platform\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 3\",\"created_at\":\"2025-12-22T19:05:12.647784+00:00\",\"updated_at\":\"2026-05-18T20:41:09.233206+00:00\"},{\"id\":\"d8c2faaf-f225-4f3f-bbaa-fa224d12b527\",\"name\":\"Email Visit creation agent\",\"category\":\"EMPLOYEE\",\"collection\":\"Workplace Visitor Management\",\"description\":\"Email Visit creation agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under EMPLOYEE / Workplace Visitor Management.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/concept/hrsd-ai-agents.html\",\"use_cases\":[\"Find where Email Visit creation agent fits in Workplace Visitor Management workflows\",\"Compare Email Visit creation agent with related agents in HR Service Delivery\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: EMPLOYEE\",\"Collection/context: Workplace Visitor Management\",\"Workflow signal: record, plan, or content creation\"],\"related_products\":[\"HR Service Delivery\",\"Now Assist AI Agents\",\"Employee Workflows\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.604795+00:00\",\"updated_at\":\"2026-05-18T20:41:09.310944+00:00\"},{\"id\":\"a15d3382-bd24-417b-8955-5f2e1ff0922f\",\"name\":\"Email Visitor Intake Agent\",\"category\":\"EMPLOYEE\",\"collection\":\"Workplace Visitor Management\",\"description\":\"Email Visitor Intake Agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under EMPLOYEE / Workplace Visitor Management.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/concept/hrsd-ai-agents.html\",\"use_cases\":[\"Find where Email Visitor Intake Agent fits in Workplace Visitor Management workflows\",\"Compare Email Visitor Intake Agent with related agents in HR Service Delivery\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: EMPLOYEE\",\"Collection/context: Workplace Visitor Management\",\"Workflow signal: ServiceNow workflow automation\"],\"related_products\":[\"HR Service Delivery\",\"Now Assist AI Agents\",\"Employee Workflows\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.604795+00:00\",\"updated_at\":\"2026-05-18T20:41:09.385882+00:00\"},{\"id\":\"cc24c3c6-81a6-49af-81a3-07391fde616d\",\"name\":\"Employee Details Updater AI agent\",\"category\":\"Employee AI Agents\",\"collection\":\"HR Service Delivery AI agent collection\",\"description\":\"Enables employees to update their personal information such as address, phone number, emergency contacts, and banking details through a conversational AI interface. Validates input data, applies organizational policies, and routes updates that require approval through the proper HR workflow. Reduces HR case volume for routine data changes and empowers employee self-service.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Employees updating their home address after a move\",\"Changing direct deposit banking information\",\"Updating emergency contact details\",\"Modifying tax with
1holding preferences\"],\"features\":[\"Conversational interface for personal information updates\",\"Input validation against organizational data standards\",\"Approval routing for changes requiring manager or HR review\",\"Multi-system update coordination across HR and HCM platforms\",\"Audit trail of all employee data changes\"],\"related_products\":[\"HR Service Delivery\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2025-12-22T19:05:11.365947+00:00\",\"updated_at\":\"2026-05-18T20:41:09.457405+00:00\"},{\"id\":\"861a142a-5c3c-43e3-a87c-cd908fd63363\",\"name\":\"Employee Details Updater voice AI agent\",\"category\":\"HR Voice\",\"collection\":\"HR Voice\",\"description\":\"Employee Details Updater voice AI agent is a source-backed ServiceNow AI agent directory record listed in Zurich Patch 5 under HR Voice. SNAgents tracks this agent for discovery, comparison, release provenance, and related HR Service Delivery / Now Assist AI Agents context without asserting undocumented product behavior.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/concept/hrsd-ai-agents.html\",\"use_cases\":[\"Find where Employee Details Updater voice AI agent fits in HR Voice workflows\",\"Compare Employee Details Updater voice AI agent with related agents in HR Service Delivery\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Zurich Patch 5\",\"Directory category: HR Voice\",\"Collection/context: HR Voice\",\"Workflow signal: voice-assisted workflow execution\"],\"related_products\":[\"HR Service Delivery\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2026-02-03T14:26:06.154408+00:00\",\"updated_at\":\"2026-05-18T20:41:09.532925+00:00\"},{\"id\":\"18daf87e-79d0-4e23-a0f9-a43e6e250116\",\"name\":\"Employee feedback collection AI agent\",\"category\":\"EMPLOYEE\",\"collection\":\"HR Talent AI Agent Collection\",\"description\":\"Employee feedback collection AI agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under EMPLOYEE / HR Talent AI Agent Collection.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/concept/hrsd-ai-agents.html\",\"use_cases\":[\"Find where Employee feedback collection AI agent fits in HR Talent AI Agent Collection workflows\",\"Compare Employee feedback collection AI agent with related agents in HR Service Delivery\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: EMPLOYEE\",\"Collection/context: HR Talent AI Agent Collection\",\"Workflow signal: ServiceNow workflow automation\"],\"related_products\":[\"HR Service Delivery\",\"Now Assist AI Agents\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.419837+00:00\",\"updated_at\":\"2026-05-18T20:41:09.611193+00:00\"},{\"id\":\"19267068-a409-4dd2-bf57-8d0e97bfcbe0\",\"name\":\"Employee holiday calendar retrieval AI agent\",\"category\":\"Employee AI Agents\",\"collection\":\"HR Service Delivery AI agent collection\",\"description\":\"Retrieves company holiday calendars based on the employees location, business unit, and employment type. Provides personalized holiday information accounting for regional differences, floating holidays, and company-specific observances. Eliminates confusion about which holidays apply to different employee populations across global organizations.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Employees checking which holidays they have off in their location\",\"Managers planning project timelines around regional holidays\",\"HR agents answering holiday questions for employees in different countries\",\"New hires understanding their holiday entitlements during onboarding\"],\"features\":[\"Location-aware holiday calendar retrieval for global organizations\",\"Support for regional, national, and company-specific holidays\",\"Floating holiday balance and eligibility information\",\"Calendar year and fiscal year holiday schedule views\",\"Integration with time-off and scheduling systems\"],\"related_products\":[\"HR Service Delivery\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2025-12-22T19:05:11.365947+00:00\",\"updated_at\":\"2026-05-18T20:41:09.687106+00:00\"},{\"id\":\"4b22a7ee-946a-4694-9ef1-f31cb3177727\",\"name\":\"Employee Self Travel Visa Requestor AI agent\",\"category\":\"HR Service Delivery AI agent collection\",\"collection\":\"HR Service Delivery AI agent collection\",\"description\":\"Employee Self Travel Visa Requestor AI agent is a source-backed ServiceNow AI agent directory record listed in Zurich Patch 5 under HR Service Delivery AI agent collection. SNAgents tracks this agent for discovery, comparison, release provenance, and related HR Service Delivery / Now Assist AI Agents context without asserting undocumented product behavior.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/concept/hrsd-ai-agents.html\",\"use_cases\":[\"Find where Employee Self Travel Visa Requestor AI agent fits in HR Service Delivery AI agent collection workflows\",\"Compare Employee Self Travel Visa Requestor AI agent with related agents in HR Service Delivery\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Zurich Patch 5\",\"Directory category: HR Service Delivery AI agent collection\",\"Collection/context: HR Service Delivery AI agent collection\",\"Workflow signal: ServiceNow workflow automation\"],\"related_products\":[\"HR Service Delivery\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2026-02-03T14:26:06.154408+00:00\",\"updated_at\":\"2026-05-18T20:41:09.764434+00:00\"}
1,{\"id\":\"b511b0b6-e2c6-4b5a-9929-285c328661ee\",\"name\":\"Employee total rewards information AI agent\",\"category\":\"Employee AI Agents\",\"collection\":\"HR Service Delivery AI agent collection\",\"description\":\"Provides employees with a comprehensive view of their total rewards package including base salary, bonuses, equity/stock grants, benefits value, retirement contributions, and other compensation elements. Aggregates data from multiple HR and compensation systems to present a unified total rewards statement. Helps employees understand the full value of their compensation beyond just base pay.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Employees reviewing their total compensation package during annual reviews\",\"New hires understanding the full value of their offer beyond base salary\",\"HR agents explaining total rewards during retention conversations\",\"Generating total rewards statements for employee communications\"],\"features\":[\"Aggregated total rewards view across all compensation components\",\"Benefits valuation including employer contributions\",\"Equity and stock grant summary with vesting schedules\",\"Year-over-year compensation comparison\",\"Personalized total rewards statement generation\"],\"related_products\":[\"HR Service Delivery\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2025-12-22T19:05:11.365947+00:00\",\"updated_at\":\"2026-05-18T20:41:09.838758+00:00\"},{\"id\":\"bed0aae4-0b51-4afd-aea0-da733ddca8cd\",\"name\":\"Enterprise architecture diagrams AI agent\",\"category\":\"Technology AI Agents\",\"collection\":\"Now Assist for Enterprise Architecture (EA)\",\"description\":\"Generates enterprise architecture diagrams and visualizations from EA data stored in ServiceNow, helping architects communicate system structures and relationships. It automates diagram creation to save time and ensure accuracy.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Enterprise architect creates application landscape diagrams\",\"CTO needs a visual overview of technology stack dependencies\",\"Architecture team generates diagrams for stakeholder presentations\",\"Visualizing business capability maps from EA repository data\"],\"features\":[\"Automated architecture diagram generation\",\"Multiple diagram type support\",\"Real-time data-driven visualizations\",\"Relationship and dependency mapping\",\"Export and sharing capabilities\"],\"related_products\":[\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 3\",\"created_at\":\"2025-12-22T19:05:12.647784+00:00\",\"updated_at\":\"2026-05-18T20:41:09.913704+00:00\"},{\"id\":\"6d1a2449-29b9-40d1-a7c8-618f99622dbd\",\"name\":\"Entity extraction AI agent\",\"category\":\"Customer Service Management\",\"collection\":\"Customer Service Management AI agent collection\",\"description\":\"Extracts key entities from customer communications including product names, model numbers, error codes, dates, account numbers, and other structured data points. Parses unstructured text from emails, chat transcripts, and case descriptions to identify and categorize relevant entities for case population and routing. Serves as a foundational NLP agent used by other CSM agents.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Extracting product model numbers from customer emails for case categorization\",\"Identifying error codes mentioned in support chat transcripts\",\"Parsing customer addresses and contact details from communications\",\"Recognizing dates and timelines mentioned in customer complaints\"],\"features\":[\"Named entity recognition across multiple entity types\",\"Product and model number extraction with catalog matching\",\"Error c
1ode and symptom identification from descriptions\",\"Date, location, and contact information extraction\",\"Configurable entity types for industry-specific data points\"],\"related_products\":[\"Customer Service Management\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2025-12-22T19:05:11.365947+00:00\",\"updated_at\":\"2026-05-18T20:41:09.987064+00:00\"},{\"id\":\"04c01e36-9749-480b-831c-5563569e2c7a\",\"name\":\"Environment Diagnosis Agent\",\"category\":\"IT\",\"collection\":\"Zero Touch Service Desk\",\"description\":\"Environment Diagnosis Agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under IT / Zero Touch Service Desk.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Find where Environment Diagnosis Agent fits in Zero Touch Service Desk workflows\",\"Compare Environment Diagnosis Agent with related agents in Now Assist AI Agents\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: IT\",\"Collection/context: Zero Touch Service Desk\",\"Workflow signal: ServiceNow workflow automation\"],\"related_products\":[\"Now Assist AI Agents\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.604795+00:00\",\"updated_at\":\"2026-05-18T20:41:10.057141+00:00\"},{\"id\":\"370c4e21-a47b-4860-b816-8158363a28d3\",\"name\":\"ERP action invoker AI agent\",\"category\":\"Zero Copy Connector for ERP\",\"collection\":\"Zero Copy Connector for ERP\",\"description\":\"ERP action invoker AI agent is a source-backed ServiceNow AI agent directory record listed in Zurich Patch 5 under Zero Copy Connector for ERP. SNAgents tracks this agent for discovery, comparison, release provenance, and related Now Assist AI Agents context without asserting undocumented product behavior.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Find where ERP action invoker AI agent fits in Zero Copy Connector for ERP workflows\",\"Compare ERP action invoker AI agent with related agents in Now Assist AI Agents\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Zurich Patch 5\",\"Directory category: Zero Copy Connector for ERP\",\"Collection/context: Zero Copy Connector for ERP\",\"Workflow signal: ServiceNow workflow automation\"],\"related_products\":[\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2026-02-03T14:26:06.424648+00:00\",\"updated_at\":\"2026-05-18T20:41:10.124643+00:00\"},{\"id\":\"92423d35-55e4-4d65-884a-83699cdda632\",\"name\":\"ERP data fetcher AI agent\",\"category\":\"Zero Copy Connector for ERP\",\"collection\":\"Zero Copy Connector for ERP\",\"description\":\"ERP data fetcher AI agent is a source-backed ServiceNow AI agent directory record listed in Zurich Patch 5 under Zero Copy Connector for ERP. SNAgents tracks this agent for discovery, comparison, release provenance, and related Now Assist AI Agents context without asserting undocumented product behavior.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Find where ERP data fetcher AI agent fits in Zero Copy Connector for ERP workflows\",\"Compare ERP data fetcher AI agent with related agents in Now Assist AI Agents\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Zurich Patch 5\",\"Directory category: Zero Copy Connector for ERP\",\"Collection/context: Zero Copy Connector for ERP\",\"Workflow signal: ServiceNow workflow automation\"],\"related_products\":[\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2026-02-03T14:26:06.424648+00:00\",\"updated_at\":\"2026-05-18T20:41:10.210719+00:00\"},{\"id\":\"5f8688c3-2a38-4b95-ad56-e3c7ceed3aaa\",\"name\":\"ERP output formatter AI agent\",\"category\":\"Zero Copy Connector for ERP\",\"collection\":\"Zero Copy Connector for ERP\",\"description\":\"ERP output formatter AI agent is a source-backed ServiceNow AI agent directory record listed in Zurich Patch 5 under Zero Copy Connector for ERP. SNAgents tracks this agent for discovery, comparison, release provenance, and related Now Assist AI Agents context without asserting undocumented product behavior.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Find where ERP output formatter AI agent fits in Zero Copy Connector for ERP workflows\",\"Compare ERP output formatter AI agent with related agents in Now Assist AI Agents\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Zurich Patch 5\",\"Directory category: Zero Copy Connector for ERP\",\"Collection/context: Zero Copy Connector for ERP\",\"Workflow signal: ServiceNow workflow automation\"],\"related_products\":[\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2026-02-03T14:26:06.424648+00:00\",\"updated_at\":\"2026-05-18T20:41:10.279559+00:00\"},{\"id\":\"783370e1-c450-40c4-aa4d-1dd1a43f46fd\",\"name\":\"Evaluate asset AI agent\",\"category\":\"ITAM\",\"collection\":\"AI Agents for ITAM\",\"description\":\"Performs comprehensive evaluation of IT assets by anal
1yzing their condition, performance metrics, compliance status, and financial position. Uses AI to aggregate data from discovery, monitoring, and asset records to produce an overall health and value assessment. Helps ITAM managers make data-driven decisions about asset investments and identify assets that need attention before they become costly problems.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Evaluating the overall health of server infrastructure before cloud migration planning\",\"Assessing mobile device fleet condition to inform refresh budget requests\",\"Pre-audit asset evaluation to identify compliance gaps before external audits\",\"Comparing asset performance across vendors to inform future procurement decisions\"],\"features\":[\"Multi-dimensional asset health scoring across performance, compliance, and financials\",\"Automated data aggregation from CMDB, discovery, and monitoring sources\",\"Benchmark comparison against similar assets in the fleet\",\"Risk flagging for assets with expiring warranties or support contracts\",\"Exportable evaluation reports for stakeholder review\"],\"related_products\":[\"IT Asset Management\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2025-12-22T19:05:11.365947+00:00\",\"updated_at\":\"2026-05-18T20:41:10.355959+00:00\"},{\"id\":\"0914ebce-7275-4927-99a3-546378f36dc1\",\"name\":\"Exchange online integration handling AI agent\",\"category\":\"Risk \u0026 Security AI Agents\",\"collection\":\"Now Assist for Security Incident Response (SIR)\",\"description\":\"Integrates with Microsoft Exchange Online to handle email-related security incidents, including mailbox analysis, email tracing, and quarantine management. It helps security teams investigate and respond to email-based threats within ServiceNow.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Security team investigates a reported phishing email via Exchange\",\"Tracing email delivery paths for a suspected BEC attack\",\"Managing quarantined emails during a phishing campaign response\",\"Analyzing mailbox activity for signs of compromise\"],\"features\":[\"Exchange Online mailbox analysis\",\"Email trace and tracking\",\"Quarantine management integration\",\"Phishing email investigation support\",\"Mailbox compromise detection assistance\"],\"related_products\":[\"IT Service Management\",\"Now Assist AI Agents\",\"Integrated Risk Management\",\"Security Operations\"],\"release_version\":\"Zurich Patch 3\",\"created_at\":\"2025-12-22T19:05:12.647784+00:00\",\"updated_at\":\"2026-05-18T20:41:10.427416+00:00\"},{\"id\":\"80bafe86-d052-4786-93f5-cbec5bcc8440\",\"name\":\"Expense manager\",\"category\":\"Employee AI Agents\",\"collection\":\"HR Service Delivery AI agent collection\",\"description\":\"Assists employees with expense report creation, submission, and status tracking through a conversational AI interface. Validates expenses against company policies, flags potential policy violations, and routes reports through the appropriate approval workflow. Reduces expense report errors and processing time while improving policy compliance.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Employees submitting travel expense reports after business trips\",\"Checking the status of pending expense reimbursements\",\"Validating expense amounts against per diem and policy limits\",\"Creating recurring expense entries for regular business costs\"],\"features\":[\"Conversational expense report creation and submission\",\"Policy compliance validation with violation flagging\",\"Receipt capture and attachment management\",\"Multi-currency support with automatic conversion\",\"Approval workflow routing and status tracking\"],\"related_products\":[\"HR Service Delivery\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 3\",\"created_at\":\"2025-12-22T19:05:11.365947+00:00\",\"updated_at\":\"2026-05-18T20:41:10.500759+00:00\"},{\"id\":\"d40e4f80-3916-4227-8aa2-c4f874d2cae7\",\"name\":\"Expense manager AI agent\",\"category\":\"HR Service Delivery AI agent collection\",\"collection\":\"HR Service Delivery AI agent collection\",\"description\":\"Expense manager AI agent is a source-backed ServiceNow AI agent directory record listed in Zurich Patch 5 under HR Service Delivery AI agent collection. SNAgents tracks this agent for discovery, comparison, release provenance, and related HR Service Delivery / Now Assist AI Agents context without asserting undocumented product behavior.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/concept/hrsd-ai-agents.html\",\"use_cases\":[\"Find where Expense manager AI agent fits in HR Service Delivery AI agent collection workflows\",\"Compare Expense manager AI agent with related agents in HR Service Delivery\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Zurich Patch 5\",\"Directory category: HR Service Delivery AI agent collection\",\"Collection/context: HR Service Delivery AI agent collection\",\"Workflow signal: record and integration management\"],\"related_products\":[\"HR Service Delivery\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2026-02-03T14:26:06.154408+00:00\",\"updated_at\":\"2026-05-18T20:41:10.572804+00:00\"},{\"id\":\"405e3a6c-d859-4b0a-a432-14abbe45ad7e\",\"name\":\"Explain SLA\",\"category\":\"Platform AI Agents\",\"collection\":\"Platform AI Agents and Skills\",\"description\":\"Explains SLA (Service Level Agreement) configurations, calculations, and current status in plain language for users and agents. Analyzes SLA definitions, breach conditions, and timeline data to provide clear explanations of why an SLA is in a particular state, when it will breach, and what actions are needed. Makes complex SLA mechanics accessible to non-technical stakeholders.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Explaining why an incident SLA is about to breach to a manager\",\"Clarifying SLA pause conditions during a pending customer response\",\"Helping agents understand which SLAs apply to a 
1specific case\",\"Providing stakeholders with SLA performance context during escalations\"],\"features\":[\"Plain-language SLA status explanation for any record\",\"Breach timeline calculation and warning\",\"SLA definition interpretation in business terms\",\"Pause condition and elapsed time explanation\",\"Historical SLA performance context for the record\"],\"related_products\":[\"ServiceNow Platform\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 3\",\"created_at\":\"2025-12-22T19:05:12.647784+00:00\",\"updated_at\":\"2026-05-18T20:41:10.652144+00:00\"},{\"id\":\"29fd062f-81a9-4be7-b3fa-e9243f935d8f\",\"name\":\"Extract contract metadata AI agent\",\"category\":\"Procurement \u0026 Supplier AI Agents\",\"collection\":\"Now Assist in Contract Management\",\"description\":\"Extracts key metadata from contract documents including parties, dates, terms, obligations, and financial details using AI-powered document analysis. It automates the tedious process of manual contract data entry and review.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Legal team extracts key terms from a newly received vendor contract\",\"Automating metadata extraction during contract intake\",\"Identifying renewal dates and obligations across contract portfolio\",\"Populating contract records from uploaded PDF documents\"],\"features\":[\"AI-powered contract document parsing\",\"Key term and clause extraction\",\"Date and deadline identification\",\"Financial terms extraction\",\"Obligation and commitment mapping\"],\"related_products\":[\"Procurement\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 3\",\"created_at\":\"2025-12-22T19:05:12.647784+00:00\",\"updated_at\":\"2026-05-18T20:41:10.725245+00:00\"},{\"id\":\"13ab867b-01f2-4882-9232-fe246b49743b\",\"name\":\"F5 BIG-IP pool management AI agent\",\"category\":\"F5 BIG-IP\",\"collection\":\"F5 BIG-IP Spoke\",\"description\":\"Manages F5 BIG-IP load balancer pool configurations from ServiceNow including pool creation, member management, and health monitoring. Enables network operations teams to manage application delivery infrastructure through ServiceNow change and incident workflows.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Adding servers to load balancer pools during application scaling\",\"Removing unhealthy pool members during incident response\",\"Creating new pools for application deployments through change requests\",\"Monitoring pool member health status from ServiceNow dashboards\"],\"features\":[\"Load balancer pool creation and configuration\",\"Pool member add/remove operations\",\"Health monitor assignment and status checking\",\"Pool load balancing method configuration\",\"Integration with ServiceNow change management for pool changes\"],\"related_products\":[\"Integration Hub\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2025-12-22T19:05:11.365947+00:00\",\"updated_at\":\"2026-05-18T20:41:10.800389+00:00\"},{\"id\":\"14193d21-24ac-4971-80d0-670c1e621092\",\"name\":\"F5 BIG-IP server management AI agent\",\"category\":\"F5 BIG-IP\",\"collection\":\"F5 BIG-IP Spoke\",\"description\":\"Manages F5 BIG-IP server (node) configurations from ServiceNow including server registration, health monitoring, and maintenance operations. Enables network teams to manage backend server configurations through ServiceNow workflows.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Registering new application servers in F5 during deployment changes\",\"Placing servers in maintenance mode for patching through change workflows\",\"Monitoring server health status during incident investigation\",\"Deregistering decommissioned servers from F5 configuration\"],\"features\":[\"Server node creation and configuration in F5 BIG-IP\",\"Server health status monitoring and reporting\",\"Maintenance mode enable/disable operations\",\"Server connection limits and rate configuration\",\"Integration with CMDB for server-to-F5 mapping\"],\"related_products\":[\"Integration Hub\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2025-12-22T19:05:11.365947+00:00\",\"updated_at\":\"2026-05-18T20:41:10.877635+00:00\"},{\"id\":\"bb2c0f53-3262-4c3e-b980-4bec517bb091\",\"name\":\"Fallback Agent\",\"category\":\"IT\",\"collection\":\"Zero Touch Service Desk\",\"description\":\"Fallback Agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under IT / Zero Touch Service Desk.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Find where Fallback Agent fits in Zero Touch Service Desk workflows\",\"Compare Fallback Agent with related agents in Now Assist AI Agents\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: IT\",\"Collection/context: Zero Touch Service Desk\",\"Workflow signal: ServiceNow workflow automation\"],\"related_products\":[\"Now Assist AI Agents\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.604795+00:00\",\"updated_at\":\"2026-05-18T20:41:10.954288+00:00\"},{\"id\":\"a83604c4-38eb-4889-99a3-e27acff27e6b\",\"name\":\"Find Catalog Agent\",\"category\":\"IT\",\"collection\":\"Zero Touch Service Desk\",\"description\":\"Find Catalog Agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under IT / Zero Touch Service Desk.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Find where Find Catalog Agent fits in Zero Touch Service Desk workflows\",\"Compare Find Catalog Agent with related agents in Now Assist AI Agents\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: IT\",\"Collection/context: Zero Touch Service Desk\",\"Workflow signal: ServiceNow workflow automation\"],\"related_products\":[\"Now Assist AI Agents\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.604795+00:00\",\"updated_at\":\"2026-05-18T20:41:11.021281+00:00\"},{\"id\":\"0565472f-3acb-4790-9578-38bb204bdb38\",\"name\":\"Find catalog item AI agent\",\"category\":\"Technology AI Agents\",\"collection\":\"IT Service Management AI agent collection\",\"description\":\"Helps users and agents find the right service catalog item by interpreting natural language requests and matching them to available catalog offerings. Resolves the common problem of users not knowing which catalog item to request or submitting incidents when they should be placing catalog orders. Improves self-service adoption and reduces misdirected requests.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Helping employees find the right catalog item for software access requests\",\"Redirecting incident submissions to the appropriate service catalog order\",\"Assisting new employees in navigating the service catalog during onboarding\",\"Recommending relevant catalog items based on conversational context in Virtual Agent\"],\"features\":[\"Natural language understanding of user requests to match catalog items\",\"Fuzzy matching across catalog item names, descriptions, and categories\",\"Context-aware recommendations based on user role and department\",\"Redirect suggestions from incident to catalog when appropriate\",\"Popular item recommendations based on user peer group behavior\"],\"related_products\":[\"IT Service Management\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2025-12-22T19:05:12.030692+00:00\",\"updated_at\":\"2026-05-18T20:41:11.097323+00:00\"},{\"id\":\"f737e222-c507-451a-8e4d-61eb3c583bca\",\"name\":\"Finis
1h change plan AI agent\",\"category\":\"Technology AI Agents\",\"collection\":\"IT Service Management AI agent collection\",\"description\":\"Orchestrates the completion of all required change planning documentation by coordinating with other change-related AI agents to fill in implementation plans, test plans, backout plans, risk assessments, and justifications. Acts as a supervisory agent that ensures all change planning fields are complete and meet quality standards before the change moves to the approval stage.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"One-click completion of all change planning documentation\",\"Ensuring all required fields are populated before CAB submission\",\"Accelerating change preparation for time-sensitive emergency changes\",\"Standardizing change plan quality across all implementation teams\"],\"features\":[\"Orchestrated coordination of multiple change planning AI agents\",\"Gap detection across all required change plan fields\",\"Sequential plan generation ensuring consistency across all documents\",\"Quality validation of completed plans before approval submission\",\"Single-action plan completion for standard change templates\"],\"related_products\":[\"IT Service Management\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2025-12-22T19:05:12.030692+00:00\",\"updated_at\":\"2026-05-18T20:41:11.173703+00:00\"},{\"id\":\"8c24dd24-afb9-4ca0-bcb8-46516147d952\",\"name\":\"Friendly fraud AI agent\",\"category\":\"Financial Services Operations\",\"collection\":\"Financial Services Operations AI agent collection\",\"description\":\"Detects and investigates friendly fraud cases where customers dispute legitimate transactions, such as chargebacks on valid purchases. It analyzes transaction patterns, customer history, and dispute evidence to help financial institutions identify and manage fraudulent claims.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Bank investigates a chargeback claim on a verified purchase\",\"Fraud analyst reviews patterns of repeat dispute filers\",\"Financial institution assesses risk of a disputed transaction\",\"Claims team gathers evidence to contest illegitimate chargebacks\"],\"features\":[\"Transaction pattern analysis for dispute detection\",\"Customer history and behavior profiling\",\"Evidence aggregation for chargeback disputes\",\"Risk scoring for friendly fraud likelihood\",\"Automated case investigation workflows\"],\"related_products\":[\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2025-12-22T19:05:11.365947+00:00\",\"updated_at\":\"2026-05-18T20:41:11.248131+00:00\"},{\"id\":\"ceaee542-a4f7-4a6e-aa48-89209f0752cf\",\"name\":\"GenAI Core (ServiceNow Store)\",\"category\":\"ServiceNow Store AI Agent Marketplace\",\"collection\":\"Work4Flow\",\"description\":\"GenAI Core is a ServiceNow Store AI Agent Marketplace listing from Work4Flow. SNAgents tracks its Store source, publisher context, and marketplace metadata separately from platform-native ServiceNow AI agents.\",\"documentation_url\":\"https://store.servicenow.com/store/app/547fa3ee1b646a50a85b16db234bcbd9\",\"use_cases\":[\"Evaluate GenAI Core as a ServiceNow Store AI Agent Marketplace listing\",\"Compare publisher, pricing, and latest-update context for GenAI Core\",\"Review Work4Flow as the listed Store publisher\"],\"features\":[\"Seller: Work4Flow\",\"Price type: free\",\"Store listing type: scoped_app\"],\"related_products\":[\"ServiceNow Store\"],\"release_version\":\"ServiceNow Store\",\"created_at\":\"2026-05-18T20:00:39.882716+00:00\",\"updated_at\":\"2026-05-18T20:41:11.332836+00:00\"},{\"id\":\"30b0f613-8408-437e-9e32-3f560ea86574\",\"name\":\"GenAI4CSM (ServiceNow Store)\",\"category\":\"ServiceNow Store AI Agent Marketplace\",\"collection\":\"Plat4mation BV\",\"description\":\"Proactively drive up CSAT and ESAT by better understanding Agent - Customer dynamics\",\"documentation_url\":\"https://store.servicenow.com/store/app/1c8c6fae1b246a50a85b16db234bcba4\",\"use_cases\":[\"Evaluate GenAI4CSM as a ServiceNow Store AI Agent Marketplace listing\",\"Compare publisher, pricing, and latest-update context for GenAI4CSM\",\"Review Plat4mation BV as the listed Store publisher\"],\"features\":[\"Seller: Plat4mation BV\",\"Price type: paid\",\"Store listing type: scoped_app\"],\"related_products\":[\"ServiceNow Store\",\"Customer Service Management\",\"Now Assist AI Agents\"],\"release_version\":\"ServiceNow Store\",\"created_at\":\"2026-05-18T20:00:39.882716+00:00\",\"updated_at\":\"2026-05-18T20:41:11.402149+00:00\"},{\"id\":\"1c942605-0f48-41ce-818c-444cb0d21901\",\"name\":\"Get Insights about Tasks (ServiceNow Store)\",\"category\":\"ServiceNow Store AI Agent Marketplace\",\"collection\":\"Kellton Tech Solutions Inc\",\"description\":\"Get Insights about Tasks is a ServiceNow Store AI Agent Marketplace listing from Kellton Tech Solutions Inc. SNAgents tracks its Store source, publisher context, and marketplace metadata separately from platform-native ServiceNow AI agents.\",\"documentation_url\":\"https://store.servicenow.com/store/app/f33d97da1b816a547d31ed7a234bcb5a\",\"use_cases\":[\"Evaluate Get Insights about Tasks as a ServiceNow Store AI Agent Marketplace listing\",\"Compare publisher, pricing, and latest-update context for Get Insights about Tasks\",\"Review Kellton Tech Solutions Inc as the listed Store publisher\"],\"features\":[\"Seller: Kellton Tech Solutions Inc\",\"Price type: free\",\"Store listing type: scoped_app\"],\"related_products\":[\"ServiceNow Store\"],\"release_version\":\"ServiceNow Store\",\"created_at\":\"2026-05-18T20:00:39.794151+00:00\",\"updated_at\":\"2026-05-18T20:41:11.474787+00:00\"},{\"id\":\"7f6c2938-af58-4c69-b07e-e9d6829ac036\",\"name\":\"GitHub branch management AI agent\",\"category\":\"GitHub\",\"collection\":\"GitHub Spoke\",\"description\":\"Manages GitHub branches from ServiceNow including branch creation, protection rules, and merge operations. Enables development workflow automation where ServiceNow processes trigger or manage Git branching activities.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Creating release branches when change requests are approved\",\"Managing branch protection rules as part of DevOps governance\",\"Automating feature branch cleanup after pull request merges\",\"Triggering branch operations from ServiceNow deployment workflows\"],\"features\":[\"Branch creation and deletion operations\",\"Branch protection rule management\",\"Merge and pull request operations\",\"Branch listing and comparison\",\"Integration with ServiceNow change management for release branches\"],\"related_products\":[\"Integration Hub\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2025-12-22T19:05:11.365947+00:00\",\"updated_at\":\"2026-05-18T20:41:11.547295+00:00\"},{\"id\":\"94de97c4-5ef2-4994-a43d-4a63e6151798\",\"name\":\"GitHub Code Automation Agent\",\"category\":\"SPOKES\",\"collection\":\"GitHub Spoke\",\"description\":\"GitHub Code Automation Agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under SPOKES / GitHub Spoke.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Find where GitHub Code Automation Agent fits in GitHub Spoke workflows\",\"Compare GitHub Code Automation Agent with related agents in Integration Hub\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: SPOKES\",\"Collection/context: GitHub Spoke\",\"Workflow signal: ServiceNow workflow automation\"],\"related_products\":[\"Integration Hub\",\"Now Assist AI Agents\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.604795+00:00\",\"updated_at\":\"2026-05-18T20:41:11.624417+00:00\"},{\"id\":\"a44d30da-7652-4b31-93b6-21c37ed707f2\",\"name\":\"GitHub issue management AI agent\",\"category\":\"GitHub\",\"collection\":\"GitHub Spoke\",\"description\":\"Manages GitHub issues from ServiceNow including issue creation, updates, comments, and status tracking. Enables bidirectional issue tracking between ServiceNow and GitHub for development teams.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Creating GitHub issues from ServiceNow defect records\",\"Synchronizing issue status between GitHub and ServiceNow\",\"Adding comments to GitHub issues from ServiceNow workflows\",\"Tracking GitHub issue resolution as part of ServiceNow change management\"],\"features\":[\"GitHub issue creation from ServiceNow records\",\"Issue status updates and comment management\",\"Label and milestone assignment\",\"Issue search and filtering\",\"Bidirectional synchronization with ServiceNow tasks\"],\"related_products\":[\"Integration Hub\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2025-12-22T19:05:11.365947+00:00\",\"updated_at\":\"2026-05-18T20:41:11.701989+00:00\"},{\"id\":\"f34c23f4-4d84-4346-975c-d7967b195a95\",\"name\":\"GitHub repository management AI agent\",\"category\":\"GitHub\",\"collection\":\"GitHub Spoke\",\"description\":\"Manages GitHub repositories from ServiceNow including repository creation, settings, and access control. Enables platform teams to manage GitHub repository lifecycle through ServiceNow IT governance workflows.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Creating new repositories as part of project onboarding workflows\",\"Managing repository access when team membership changes\",\"Archiving repositories when projects are decommissioned\",\"Configuring repository settings through ServiceNow governance workflows\"],\"features\":[\"Repository creation with template support\",\"Repository settings and configuration management\",\"Access control and team permission management\",\"Repository archival and deletion\",\"Webhook and integration configuration\"],\"related_products\":[\"Integration Hub\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2025-12-22T19:05:11.365947+00:00\",\"updated_at\":\"2026-05-18T20:41:11.772802+00:00\"},{\"id\":\"5439411b-d12c-48b3-91cf-d1dde4447417\",\"name\":\"GitHub source code management AI agent\",\"category\":\"GitHub\",\"collection\":\"GitHub Spoke\",\"description\":\"Manages GitHub source code operations from ServiceNow including file operations, commit history, and content retrieval. Enables ServiceNow workflows to interact with source code 
1content for automation and compliance purposes.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Retrieving configuration files from GitHub for ServiceNow automation\",\"Auditing commit history as part of change verification\",\"Updating configuration files through ServiceNow change workflows\",\"Browsing repository contents for documentation access\"],\"features\":[\"Source code file content retrieval\",\"Commit history and changelog access\",\"File creation and update operations\",\"Repository content browsing\",\"Integration with ServiceNow compliance workflows\"],\"related_products\":[\"Creator Workflows\",\"Now Assist AI Agents\",\"Integration Hub\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2025-12-22T19:05:11.365947+00:00\",\"updated_at\":\"2026-05-18T20:41:11.850271+00:00\"},{\"id\":\"a6e0a444-cc18-4ab3-b7f0-103b0e40db7e\",\"name\":\"GitLab branch management AI agent\",\"category\":\"SPOKES\",\"collection\":\"GitLab Spoke\",\"description\":\"GitLab branch management AI agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under SPOKES / GitLab Spoke.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Find where GitLab branch management AI agent fits in GitLab Spoke workflows\",\"Compare GitLab branch management AI agent with related agents in Integration Hub\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: SPOKES\",\"Collection/context: GitLab Spoke\",\"Workflow signal: record and integration management\"],\"related_products\":[\"Integration Hub\",\"Now Assist AI Agents\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.604795+00:00\",\"updated_at\":\"2026-05-18T20:41:11.93221+00:00\"},{\"id\":\"2d92317b-b07e-4774-9ea7-6a55c9e1f11f\",\"name\":\"GitLab group management AI agent\",\"category\":\"SPOKES\",\"collection\":\"GitLab Spoke\",\"description\":\"GitLab group management AI agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under SPOKES / GitLab Spoke.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Find where GitLab group management AI agent fits in GitLab Spoke workflows\",\"Compare GitLab group management AI agent with related agents in Integration Hub\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: SPOKES\",\"Collection/context: GitLab Spoke\",\"Workflow signal: record and integration management\"],\"related_products\":[\"Integration Hub\",\"Now Assist AI Agents\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.604795+00:00\",\"updated_at\":\"2026-05-18T20:41:12.005667+00:00\"},{\"id\":\"67182686-def3-4f4b-b6d6-acc92ffd4c4f\",\"name\":\"GitLab issue management AI agent\",\"category\":\"SPOKES\",\"collection\":\"GitLab Spoke\",\"description\":\"GitLab issue management AI agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under SPOKES / GitLab Spoke.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Find where GitLab issue management AI agent fits in GitLab Spoke workflows\",\"Compare GitLab issue management AI agent with related agents in Integration Hub\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: SPOKES\",\"Collection/context: GitLab Spoke\",\"Workflow signal: record and integration management\"],\"related_products\":[\"Integration Hub\",\"Now Assist AI Agents\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.69679+00:00\",\"updated_at\":\"2026-05-18T20:41:12.079271+00:00\"},{\"id\":\"c5ddc5dd-89e8-445f-b277-29c3b3a48618\",\"name\":\"GitLab merge request management AI agent\",\"category\":\"SPOKES\",\"collection\":\"GitLab Spoke\",\"description\":\"GitLab merge request management AI agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under SPOKES / GitLab 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Spoke.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Find where GitLab token management AI agent fits in GitLab Spoke workflows\",\"Compare GitLab token management AI agent with related agents in Integration Hub\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: SPOKES\",\"Collection/context: GitLab Spoke\",\"Workflow signal: record and integration management\"],\"related_products\":[\"Integration Hub\",\"Now Assist AI Agents\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.69679+00:00\",\"updated_at\":\"2026-05-18T20:41:12.529346+00:00\"},{\"id\":\"e34982e8-258f-4da5-93df-ec5a18cb8b3d\",\"name\":\"Google Calendar access control list management AI agent\",\"category\":\"Google 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1s to manage calendar resources through ServiceNow workflows.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Setting up shared team calendars as part of group creation workflows\",\"Managing calendar subscriptions for resource scheduling\",\"Configuring calendar display settings through ServiceNow preferences\",\"Organizing calendar lists for new department setups\"],\"features\":[\"Calendar list retrieval and management\",\"Calendar creation and configuration\",\"Calendar visibility and notification settings\",\"Calendar color and display preferences\",\"Multi-calendar management across users\"],\"related_products\":[\"Integration Hub\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2025-12-22T19:05:11.365947+00:00\",\"updated_at\":\"2026-05-18T20:41:12.765278+00:00\"},{\"id\":\"d7007af3-869f-486c-b0fa-02d6f8af2717\",\"name\":\"Google Calendar metadata management AI agent\",\"category\":\"Google Calendar\",\"collection\":\"Google Calendar Spoke\",\"description\":\"Manages Google Calendar metadata and settings from ServiceNow including calendar properties, timezone settings, and configuration details. Provides administrative control over calendar configurations through ServiceNow governance workflows.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Configuring calendar settings for new organizational units\",\"Updating timezone settings during office relocations\",\"Managing calendar descriptions and metadata for resource calendars\",\"Auditing calendar configurations for compliance\"],\"features\":[\"Calendar metadata retrieval and management\",\"Timezone and locale configuration\",\"Calendar description and summary management\",\"Default settings configuration\",\"Calendar property querying\"],\"related_products\":[\"Integration Hub\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2025-12-22T19:05:11.365947+00:00\",\"updated_at\":\"2026-05-18T20:41:12.836716+00:00\"},{\"id\":\"6b1d3183-406f-4961-90c6-d39db644e29c\",\"name\":\"Google Chat member management AI agent\",\"category\":\"Google Chat\",\"collection\":\"Google Chat Spoke\",\"description\":\"Manages Google Chat space membership from ServiceNow including adding and removing members from Chat spaces. Enables automated membership management as part of ServiceNow team and project workflows.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Adding team members to project Chat spaces during onboarding\",\"Removing users from Chat spaces during offboarding\",\"Managing Chat space membership based on ServiceNow group changes\",\"Bulk-inviting users to new Chat spaces for project kickoffs\"],\"features\":[\"Member addition and removal from Google Chat spaces\",\"Membership listing and role management\",\"Bulk membership operations\",\"Integration with ServiceNow group management\",\"Membership audit and reporting\"],\"related_products\":[\"Integration Hub\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2025-12-22T19:05:11.365947+00:00\",\"updated_at\":\"2026-05-18T20:41:12.913496+00:00\"},{\"id\":\"e2866e16-3ee7-4801-b9ed-89f057bd9c52\",\"name\":\"Google Chat message management AI agent\",\"category\":\"Google Chat\",\"collection\":\"Google Chat Spoke\",\"description\":\"Manages Google Chat messages from ServiceNow including sending, retrieving, and managing messages in Chat spaces. Enables automated notifications and communication through Google Chat from ServiceNow workflows.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Sending incident notifications to operations Chat spaces\",\"Posting change approval requests to team Chat channels\",\"Delivering automated status updates through Chat messages\",\"Creating threaded discu
1ssions from ServiceNow case activities\"],\"features\":[\"Message sending to Google Chat spaces and DMs\",\"Message retrieval and threading\",\"Rich message formatting with cards\",\"Attachment support for messages\",\"Integration with ServiceNow notification workflows\"],\"related_products\":[\"Integration Hub\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2025-12-22T19:05:11.365947+00:00\",\"updated_at\":\"2026-05-18T20:41:12.984711+00:00\"},{\"id\":\"8a39ffa8-e40f-4a00-aad5-77b17d01fa8e\",\"name\":\"Google Chat space management AI agent\",\"category\":\"Google Chat\",\"collection\":\"Google Chat Spoke\",\"description\":\"Manages Google Chat spaces from ServiceNow including space creation, configuration, and management. Enables automated workspace provisioning as part of ServiceNow project and team management workflows.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Creating dedicated Chat spaces when new projects are initiated\",\"Archiving Chat spaces when projects are completed\",\"Setting up team spaces aligned with ServiceNow group structures\",\"Managing Chat space configurations through ServiceNow governance\"],\"features\":[\"Chat space creation and configuration\",\"Space settings and description management\",\"Space listing and search\",\"Space archival and deletion\",\"Integration with ServiceNow project workflows\"],\"related_products\":[\"Integration Hub\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2025-12-22T19:05:11.365947+00:00\",\"updated_at\":\"2026-05-18T20:41:13.062599+00:00\"},{\"id\":\"22795173-da72-4a99-91f2-3ec7e619928d\",\"name\":\"Google Cloud Storage bucket access control management AI agent\",\"category\":\"SPOKES\",\"collection\":\"Google Cloud Storage Spoke\",\"description\":\"Google Cloud Storage bucket access control management AI agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under SPOKES / Google Cloud Storage Spoke.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Find where Google Cloud Storage bucket access control management AI agent fits in Google Cloud Storage Spoke workflows\",\"Compare Google Cloud Storage bucket access control management AI agent with related agents in Integration Hub\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: SPOKES\",\"Collection/context: Google Cloud Storage Spoke\",\"Workflow signal: record and integration management\"],\"related_products\":[\"Integration Hub\",\"Now Assist AI Agents\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.69679+00:00\",\"updated_at\":\"2026-05-18T20:41:13.137874+00:00\"},{\"id\":\"90abac7e-b12f-4f83-8ff7-59bb93ee57d5\",\"name\":\"Google Cloud Storage bucket management AI agent\",\"category\":\"SPOKES\",\"collection\":\"Google Cloud Storage Spoke\",\"description\":\"Google Cloud Storage bucket management AI agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under SPOKES / Google Cloud Storage Spoke.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Find where Google Cloud Storage bucket management AI agent fits in Google Cloud Storage Spoke workflows\",\"Compare Google Cloud Storage bucket management AI agent with related agents in Integration Hub\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: SPOKES\",\"Collection/context: Google Cloud Storage Spoke\",\"Workflow signal: record and integration management\"],\"related_products\":[\"Integration Hub\",\"Now Assist AI Agents\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.69679+00:00\",\"updated_at\":\"2026-05-18T20:41:13.21406+00:00\"}
1,{\"id\":\"cbc1636f-bd20-4864-b9dd-c9eb937a2b29\",\"name\":\"Google Cloud Storage object access control management AI agent\",\"category\":\"SPOKES\",\"collection\":\"Google Cloud Storage Spoke\",\"description\":\"Google Cloud Storage object access control management AI agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under SPOKES / Google Cloud Storage Spoke.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Find where Google Cloud Storage object access control management AI agent fits in Google Cloud Storage Spoke workflows\",\"Compare Google Cloud Storage object access control management AI agent with related agents in Integration Hub\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: SPOKES\",\"Collection/context: Google Cloud Storage Spoke\",\"Workflow signal: record and integration management\"],\"related_products\":[\"Integration Hub\",\"Now Assist AI Agents\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.69679+00:00\",\"updated_at\":\"2026-05-18T20:41:13.286483+00:00\"},{\"id\":\"f59111c8-60e7-471a-a304-bc1e16fbb74a\",\"name\":\"Google Cloud Storage object management AI agent\",\"category\":\"SPOKES\",\"collection\":\"Google Cloud Storage Spoke\",\"description\":\"Google Cloud Storage object management AI agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under SPOKES / Google Cloud Storage Spoke.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Find where Google Cloud Storage object management AI agent fits in Google Cloud Storage Spoke workflows\",\"Compare Google Cloud Storage object management AI agent with related agents in Integration Hub\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: SPOKES\",\"Collection/context: Google Cloud Storage Spoke\",\"Workflow signal: record and integration management\"],\"related_products\":[\"Integration Hub\",\"Now Assist AI Agents\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.69679+00:00\",\"updated_at\":\"2026-05-18T20:41:13.360084+00:00\"},{\"id\":\"eefd51b5-314e-40c0-867a-7d7fa41c8819\",\"name\":\"Google Docs document management AI agent\",\"category\":\"Google Docs\",\"collection\":\"Google Docs Spoke\",\"description\":\"Manages Google Docs documents from ServiceNow including creating, reading, updating, and sharing documents. Enables document generation and management as part of ServiceNow workflows for reports, procedures, and documentation.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Generating procedure documents from ServiceNow change plans\",\"Creating project documentation from ServiceNow project records\",\"Sharing documents with stakeholders as part of approval workflows\",\"Exporting ServiceNow reports to Google Docs format\"],\"features\":[\"Document creation with template support\",\"Document content reading and editing\",\"Sharing and permission management\",\"Document export to various formats\",\"Integration with ServiceNow document workflows\"],\"related_products\":[\"Integration Hub\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2025-12-22T19:05:11.365947+00:00\",\"updated_at\":\"2026-05-18T20:41:13.434733+00:00\"},{\"id\":\"ecc52e89-b843-4163-8170-01709a5609a3\",\"name\":\"Google Docs Spoke\",\"category\":\"Integration AI Agents\",\"collection\":\"Google Docs\",\"description\":\"Integrates with Google Docs to enable document creation, editing, and management directly from ServiceNow workflows. It bridges ServiceNow processes with Google Worksp
1ace document collaboration capabilities.\",\"documentation_url\":\"https://docs.servicenow.com/\",\"use_cases\":[\"Creating a Google Doc from a ServiceNow workflow for collaboration\",\"Generating reports in Google Docs from ServiceNow data\",\"Updating shared Google Docs as part of an approval process\",\"Managing document permissions from ServiceNow workflows\"],\"features\":[\"Google Docs document creation from ServiceNow\",\"Document content editing and updates\",\"Template-based document generation\",\"Document sharing and permission management\",\"Bi-directional content synchronization\"],\"related_products\":[\"Integration Hub\",\"Now Assist AI Agents\"],\"release_version\":\"Yokohama Patch 3\",\"created_at\":\"2025-12-22T20:18:09.167815+00:00\",\"updated_at\":\"2026-05-18T20:41:13.504743+00:00\"},{\"id\":\"d2e2cb76-71cb-44a9-8521-f8cfa14d21ee\",\"name\":\"Google Drive file and folder management AI agent\",\"category\":\"Google Drive\",\"collection\":\"Google Drive Spoke\",\"description\":\"Manages Google Drive files and folders from ServiceNow including upload, download, organization, and search operations. Enables file management automation as part of ServiceNow workflows that interact with Google Drive storage.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Uploading ServiceNow-generated reports to Google Drive\",\"Downloading Drive files for attachment to ServiceNow records\",\"Organizing Drive folders as part of project management workflows\",\"Searching Drive for documents related to active cases\"],\"features\":[\"File upload and download operations\",\"Folder creation and organization\",\"File search across Drive\",\"File copy, move, and rename operations\",\"Integration with ServiceNow attachment management\"],\"related_products\":[\"Integration Hub\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2025-12-22T19:05:11.365947+00:00\",\"updated_at\":\"2026-05-18T20:41:13.581815+00:00\"},{\"id\":\"d47072a2-3c68-4fd2-84b5-0aa9ea7bf78e\",\"name\":\"Google Drive permission management AI agent\",\"category\":\"Google Drive\",\"collection\":\"Google Drive Spoke\",\"description\":\"Manages Google Drive file and folder permissions from ServiceNow including sharing, access control, and permission auditing. Enables drive permission management through ServiceNow access governance workflows.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Granting Drive folder access as part of project onboarding\",\"Revoking Drive permissions during employee offboarding\",\"Managing shared Drive permissions for department folders\",\"Auditing Drive permissions for compliance requirements\"],\"features\":[\"File and folder permission granting and revocation\",\"Permission level configuration (viewer, commenter, editor)\",\"Bulk permission operations\",\"Permission auditing and reporting\",\"Integration with ServiceNow access management\"],\"related_products\":[\"Integration Hub\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2025-12-22T19:05:11.365947+00:00\",\"updated_at\":\"2026-05-18T20:41:13.658777+00:00\"},{\"id\":\"75db7809-8909-4aea-934f-f3f810d568d8\",\"name\":\"Google Meet artifacts management AI agent\",\"category\":\"SPOKES\",\"collection\":\"Google Meet Spoke\",\"description\":\"Google Meet artifacts management AI agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under SPOKES / Google Meet Spoke.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Find where Google Meet artifacts management AI agent fits in Google Meet Spoke workflows\",\"Compare Google Meet artifacts management AI agent with related agents in Integration Hub\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: SPOKES\",\"Collection/context: Google Meet Spoke\",\"Workflow signal: record and integration management\"],\"related_products\":[\"Integration Hub\",\"Now Assist AI Agents\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.065198+00:00\",\"updated_at\":\"2026-05-18T20:41:13.730461+00:00\"},{\"id\":\"8b50d237-145e-41db-85b4-f4a85ecd978b\",\"name\":\"Google Meet conference management AI agent\",\"category\":\"SPOKES\",\"collection\":\"Google Meet Spoke\",\"description\":\"Google Meet conference management AI agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under SPOKES / Google Meet Spoke.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Find where Google Meet conference management AI agent fits in Google Meet Spoke workflows\",\"Compare Google Meet conference management AI agent with related agents in Integration Hub\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: SPOKES\",\"Collection/context: Google Meet Spoke\",\"Workflow signal: record and integration management\"],\"related_products\":[\"Integration Hub\",\"Now Assist AI Agents\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.065198+00:00\",\"updated_at\":\"2026-05-18T20:41:13.807569+00:00\"},{\"id\":\"b0b138d0-8568-4b98-b47e-5f5286376276\",\"name\":\"Google Meet participant management AI agent\",\"category\":\"SPOKES\",\"collection\":\"Google Meet Spoke\",\"description\":\"Google Meet participant management AI agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under SPOKES / Google Meet Spoke.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Find where Google Meet participant management AI agent fits in Google Meet Spoke workflows\",\"Compare Google Meet participant management AI agent with related agents in Integration Hub\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: SPOKES\",\"Collection/context: Google Meet Spoke\",\"Workflow signal: record and integration management\"],\"related_products\":[\"Integration Hub\",\"Now Assist AI Agents\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.065198+00:00\",\"updated_at\":\"2026-05-18T20:41:13.875949+00:00\"},{\"id\":\"9e1e1830-176e-4576-9a0b-f3b77714bf28\",\"name\":\"Google Meet space management AI agent\",\"category\":\"SPOKES\",\"collection\":\"Google Meet Spoke\",\"description\":\"Google Meet space management AI agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under SPOKES / Google Meet Spoke.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Find where Google Meet space management AI agent fits in Google Meet Spoke workflows\",\"Compare Google Meet space management AI agent with related agents in Integration Hub\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: SPOKES\",\"Collection/context: Google Meet Spoke\",\"Workflow signal: record and integration management\"],\"related_products\":[\"Integration Hub\",\"Now Assist AI Agents\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.065198+00:00\",\"updated_at\":\"2026-05-18T20:41:13.956142+00:00\"},{\"id\":\"e61ecad8-9d3b-44ad-9cae-7780165bf38d\",\"name\":\"Google Tasks AI Agents\",\"category\":\"Integration AI Agents\",\"collection\":\"Google Tasks Spoke\",\"description\":\"Manages Google Tasks from ServiceNow including task operations and integration with ServiceNow task management workflows. Provides the foundation for synchronizing work items between ServiceNow and Google Tasks.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Synchronizing ServiceNow tasks with Google Tasks for personal tracking\",\"Creating Google Tasks from ServiceNow workflow actions\",\"Updating task status bidirectionally between platforms\",\"Managing personal task lists from ServiceNow workflows\"],\"features\":[\"Google Tasks API integration\",\"Task synchronization with ServiceNow records\",\"Task status management\",\"Integration with ServiceNow workflow engine\",\"Cross-platform task tracking\"],\"related_products\":[\"Integration Hub\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2025-12-22T19:05:11.365947+00:00\",\"updated_at\":\"2026-05-18T20:41:14.034025+00:00\"},{\"id\":\"05fda299-ba60-4a77-8838-e6dd90f37558\",\"name\":\"Google Tasks Task Management AI Agents\",\"category\":\"Google Tasks\",\"collection\":\"Google Tasks Spoke\",\"description\":\"Manages individual Google Tasks from ServiceNow including task creation, updates, completion, and deletion. Enables team
1s to manage Google Tasks as part of ServiceNow work management processes.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Creating personal follow-up tasks from ServiceNow case activities\",\"Marking tasks complete when ServiceNow workflows finish\",\"Managing task due dates aligned with ServiceNow SLA deadlines\",\"Creating subtasks for complex ServiceNow work items\"],\"features\":[\"Task creation with details and due dates\",\"Task status updates and completion marking\",\"Task ordering and prioritization\",\"Subtask management\",\"Due date and reminder configuration\"],\"related_products\":[\"Integration Hub\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2025-12-22T19:05:11.365947+00:00\",\"updated_at\":\"2026-05-18T20:41:14.107927+00:00\"},{\"id\":\"edfd6919-c1bf-4fc4-960c-7347e6d64959\",\"name\":\"Google Tasks Tasklist Management AI Agents\",\"category\":\"Google Tasks\",\"collection\":\"Google Tasks Spoke\",\"description\":\"Manages Google Tasks task lists from ServiceNow including list creation, organization, and management. Enables automated task list provisioning as part of ServiceNow onboarding and project workflows.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Creating task lists for new projects or initiatives from ServiceNow\",\"Organizing task lists by ServiceNow project category\",\"Cleaning up completed project task lists\",\"Setting up onboarding task lists for new team members\"],\"features\":[\"Task list creation and management\",\"Task list listing and querying\",\"Task list deleti
1on and cleanup\",\"Integration with ServiceNow project categories\",\"Multi-list organization support\"],\"related_products\":[\"Integration Hub\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2025-12-22T19:05:11.365947+00:00\",\"updated_at\":\"2026-05-18T20:41:14.181064+00:00\"},{\"id\":\"88fb5053-4083-4eca-a9f1-3822a869cbe9\",\"name\":\"GovNotify message management AI agent\",\"category\":\"Integration AI Agents\",\"collection\":\"GovNotify Spoke\",\"description\":\"Manages UK Government Notify (GOV.UK Notify) messaging from ServiceNow including SMS and email notifications through the government communication platform. Enables UK public sector organizations to send citizen notifications through certified government channels from ServiceNow workflows.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Sending citizen notifications about service request status updates\",\"Delivering SMS alerts for appointment reminders through government channels\",\"Sending formal government communications as part of case management\",\"Bulk notification delivery for public service announcements\"],\"features\":[\"SMS and email sending via GOV.UK Notify\",\"Template-based message generation\",\"Delivery status tracking and reporting\",\"Bulk notification support\",\"Integration with ServiceNow notification workflows\"],\"related_products\":[\"Integration Hub\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2025-12-22T19:05:11.365947+00:00\",\"updated_at\":\"2026-05-18T20:41:14.253194+00:00\"},{\"id\":\"d8473212-1d4c-4b4d-b155-de78fbec836d\",\"name\":\"Group and roles assignment agent\",\"category\":\"PLATFORM\",\"collection\":\"Now Assist for Setup Core\",\"description\":\"Group and roles assignment agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under PLATFORM / Now Assist for Setup Core.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Find where Group and roles assignment agent fits in Now Assist for Setup Core workflows\",\"Compare Group and roles assignment agent with related agents in ServiceNow Platform\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: PLATFORM\",\"Collection/context: Now Assist for Setup Core\",\"Workflow signal: record and integration management\"],\"related_products\":[\"ServiceNow Platform\",\"Now Assist AI Agents\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.509501+00:00\",\"updated_at\":\"2026-05-18T20:41:14.324107+00:00\"},{\"id\":\"855119e0-84ad-4126-8b1a-4211fe177bad\",\"name\":\"Growth conversation preparation AI agent\",\"category\":\"EMPLOYEE\",\"collection\":\"HR Talent AI Agent Collection\",\"description\":\"Growth conversation preparation AI agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under EMPLOYEE / HR Talent AI Agent Collection.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/concept/hrsd-ai-agents.html\",\"use_cases\":[\"Find where Growth conversation preparation AI agent fits in HR Talent AI Agent Collection workflows\",\"Compare Growth conversation preparation AI agent with related agents in HR Service Delivery\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: EMPLOYEE\",\"Collection/context: HR Talent AI Agent Collection\",\"Workflow signal: ServiceNow workflow automation\"],\"related_products\":[\"HR Service Delivery\",\"Now Assist AI Agents\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.419837+00:00\",\"updated_at\":\"2026-05-18T20:41:14.401543+00:00\"},{\"id\":\"48e4e45d-1e77-4722-b187-4e4eadea639b\",\"name\":\"Guardian AI Agent (ServiceNow Store)\",\"category\":\"ServiceNow Store AI Agent Marketplace\",\"collection\":\"AlertEnterprise Inc\",\"description\":\"Guardian AI Agent is a ServiceNow Store AI Agent Marketplace listing from AlertEnterprise Inc. SNAgents tracks its Store source, publisher context, and marketplace metadata separately from platform-native ServiceNow AI agents.\",\"documentation_url\":\"https://store.servicenow.com/store/app/ca409957c3ec7a90bc9a989f0501318c\",\"use_cases\":[\"Evaluate Guardian AI Agent as a ServiceNow Store AI Agent Marketplace listing\",\"Compare publisher, pricing, and latest-update context for Guardian AI Agent\",\"Review AlertEnterprise Inc as the listed Store publisher\"],\"features\":[\"Seller: AlertEnterprise Inc\",\"Price type: paid\",\"Store listing type: scoped_app\"],\"related_products\":[\"ServiceNow Store\",\"IT Operations Management\",\"Now Assist AI Agents\"],\"release_version\":\"ServiceNow Store\",\"created_at\":\"2026-05-18T20:00:39.794151+00:00\",\"updated_at\":\"2026-05-18T20:41:14.464419+00:00\"},{\"id\":\"e1042fcf-4393-4d7b-b53e-06dff3b93220\",\"name\":\"Guardian Settings Modifier Agent\",\"category\":\"PLATFORM\",\"collection\":\"Now Assist Admin Console\",\"description\":\"Guardian Settings Modifier Agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under PLATFORM / Now Assist Admin Console.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Find where Guardian Settings Modifier Agent fits in Now Assist Admin Console workflows\",\"Compare Guardian Settings Modifier Agent with related agents in ServiceNow Platform\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: PLATFORM\",\"Collection/context: Now Assist Admin Console\",\"Workflow signal: ServiceNow workflow automation\"],\"related_products\":[\"ServiceNow Platform\",\"Now Assist AI Agents\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.065198+00:00\",\"updated_at\":\"2026-05-18T20:41:14.530499+00:00\"},{\"id\":\"42554396-6057-440c-8090-cfbd312b51f5\",\"name\":\"Guardian Settings Viewer Agent\",\"category\":\"PLATFORM\",\"collection\":\"Now Assist Admin Console\",\"description\":\"Guardian Settings Viewer Agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under PLATFORM / Now Assist Admin Console.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Find where Guardian Settings Viewer Agent fits in Now Assist Admin Console workflows\",\"Compare Guardian Settings Viewer Agent with related agents in ServiceNow Platform\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: PLATFORM\",\"Collection/context: Now Assist Admin Console\",\"Workflow signal: ServiceNow workflow automation\"],\"related_products\":[\"ServiceNow Platform\",\"Now Assist AI Agents\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.065198+00:00\",\"updated_at\":\"2026-05-18T20:41:14.603423+00:00\"},{\"id\":\"7a9bef3e-6c6f-4481-8b40-698e1066a16d\",\"name\":\"Guided checkout agent\",\"category\":\"Procurement \u0026 Supplier AI Agents\",\"collection\":\"Procurement \u0026 Supplier AI Agents\",\"description\":\"Guides procurement requestors through the catalog checkout process with intelligent assistance, helping them select the right items, fill required fields, and complete orders efficie
1ntly. It reduces cart abandonment and ordering errors.\",\"documentation_url\":\"https://docs.servicenow.com/\",\"use_cases\":[\"Employee needs help completing a complex hardware order\",\"Guiding users through required fields for software license requests\",\"Preventing ordering errors by validating selections before checkout\",\"Assisting with bulk order placement through the catalog\"],\"features\":[\"Guided catalog item selection\",\"Intelligent form field assistance\",\"Order validation and error prevention\",\"Budget and approval pre-checks\",\"Checkout process optimization\"],\"related_products\":[\"Procurement\",\"Now Assist AI Agents\"],\"release_version\":\"Yokohama Patch 3\",\"created_at\":\"2025-12-22T20:18:09.167815+00:00\",\"updated_at\":\"2026-05-18T20:41:14.677032+00:00\"},{\"id\":\"45e2cb1a-4bc9-43dc-9a10-070fdfa13fec\",\"name\":\"Hardware asset management sourcing AI agent\",\"category\":\"Hardware Asset Management\",\"collection\":\"Now Assist for Hardware Asset Management\",\"description\":\"Assists hardware asset managers in sourcing decisions by analyzing vendor catalogs, contract pricing, asset specifications, and organizational demand patterns. Uses AI to recommend optimal sourcing strategies including vendor selection, quantity optimization, and timing of purchases. Helps reduce hardware procurement costs while ensuring assets meet technical requirements and delivery timelines.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Recommending the best vendor and configuration for a bulk laptop refresh\",\"Analyzing sourcing alternatives when preferred vendor has supply chain delays\",\"Optimizing server procurement by comparing lease vs. buy options across vendors\",\"Generating sourcing recommendations for new office buildouts based on standard configurations\"],\"features\":[\"AI-driven vendor and product recommendation based on requirements and budget\",\"Contract pricing comparison across approved vendors\",\"Demand forecasting to optimize order quantities and timing\",\"Specification matching to ensure sourced hardware meets technical requirements\",\"Integration with ServiceNow Hardware Asset Management and Procurement modules\"],\"related_products\":[\"IT Asset Management\",\"Now Assist AI Agents\",\"Procurement\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2025-12-22T19:05:12.647784+00:00\",\"updated_at\":\"2026-05-18T20:41:14.749874+00:00\"},{\"id\":\"77cb6c99-bc56-4e7f-bc3a-87b9ffc0dd04\",\"name\":\"HCM feedback retriever AI agent\",\"category\":\"Employee AI Agents\",\"collection\":\"HR Service Delivery AI agent collection\",\"description\":\"Retrieves employee performance feedback data from HCM systems including peer reviews, manager assessments, 360-degree feedback, and goal progress. Provides HR agents and managers with consolidated feedback information to support performance conversations, talent reviews, and development planning without switching between multiple systems.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Managers preparing for annual performance review conversations\",\"HR business partners gathering feedback data for talent calibration sessions\",\"Employees checking their goal progress and received feedback\",\"Leadership teams reviewing team performance trends for succession planning\"],\"features\":[\"Consolidated feedback retrieval from HCM and performance management systems\",\"Multi-source feedback aggregation including peer, manager, and self-assessments\",\"Goal progress and completion status tracking\",\"Performance rating history and trend visualization\",\"Integration with major HCM platforms like Workday and SuccessFactors\"],\"related_products\":[\"HR Service Delivery\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2025-12-22T19:05:11.365947+00:00\",\"updated_at\":\"2026-05-18T20:41:14.823466+00:00\"},{\"id\":\"e2b49bf2-3099-404c-b510-ad7191c4b6ed\",\"name\":\"Health and Safety action planner AI agent\",\"category\":\"Health and Safety\",\"collection\":\"AI Agents for Health and Safety\",\"description\":\"Generates actionable health and safety improvement plans based on incident data, inspection findings, and regulatory requirements. It helps safety officers prioritize corrective actions and track remediation progress to maintain workplace compliance.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Safety officer needs a corrective action plan after a workplace incident\",\"Compliance team prepares for an upcoming OSHA audit\",\"Manager requests prioritized safety improvements for their facility\",\"Organization tracks remediation progress across multiple sites\"],\"features\":[\"Automated action plan generation from incidents\",\"Risk-based priority ranking of safety tasks\",\"Regulatory compliance alignment\",\"Progress tracking and deadline management\",\"Integration with H\u0026S incident records\"],\"related_products\":[\"Employee Workflows\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2025-12-22T19:05:11.365947+00:00\",\"updated_at\":\"2026-05-18T20:41:14.899951+00:00\"},{\"id\":\"b2a6efac-8d6e-410a-938d-20b1bbcb2cb6\",\"name\":\"Health and safety case analyzer AI agent\",\"category\":\"EMPLOYEE\",\"collection\":\"AI Agents for Health and Safety\",\"description\":\"Health and safety case analyzer AI agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under EMPLOYEE / AI Agents for Health and Safety.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/concept/hrsd-ai-agents.html\",\"use_cases\":[\"Find where Health and safety case analyzer AI agent fits in AI Agents for Health and Safety workflows\",\"Compare Health and safety case analyzer AI agent with related agents in HR Service Delivery\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: EMPLOYEE\",\"Collection/context: AI Agents for Health and Safety\",\"Workflow signal: anal
1ysis and investigation\"],\"related_products\":[\"HR Service Delivery\",\"Now Assist AI Agents\",\"Employee Workflows\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.065198+00:00\",\"updated_at\":\"2026-05-18T20:41:14.975576+00:00\"},{\"id\":\"0b95cef5-4bb6-45f0-8a1b-0e32f2b80b9d\",\"name\":\"Health and safety incident analysis AI agent\",\"category\":\"Health and Safety\",\"collection\":\"AI Agents for Health and Safety\",\"description\":\"Analyzes health and safety incident reports to identify patterns, root causes, and trends across the organization. It provides data-driven insights that help safety teams prevent future incidents and reduce workplace hazards.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Safety team investigates recurring slip-and-fall incidents across facilities\",\"Leadership requests quarterly safety trend analysis\",\"Identifying common root causes across similar incident types\",\"Predicting high-risk areas based on historical incident data\"],\"features\":[\"Root cause analysis automation\",\"Incident pattern and trend detection\",\"Cross-site incident correlation\",\"Severity and frequency analytics\",\"Predictive risk identification\"],\"related_products\":[\"IT Service Management\",\"Now Assist AI Agents\",\"Employee Workflows\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2025-12-22T19:05:11.365947+00:00\",\"updated_at\":\"2026-05-18T20:41:15.047654+00:00\"},{\"id\":\"e66acb6e-5024-4cfd-b252-54d050d29bd8\",\"name\":\"Health and Safety Pattern Intelligence Orchestrator\",\"category\":\"EMPLOYEE\",\"collection\":\"AI Agents for Health and Safety\",\"description\":\"Health and Safety Pattern Intelligence Orchestrator is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under EMPLOYEE / AI Agents for Health and Safety.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/concept/hrsd-ai-agents.html\",\"use_cases\":[\"Find where Health and Safety Pattern Intelligence Orchestrator fits in AI Agents for Health and Safety workflows\",\"Compare Health and Safety Pattern Intelligence Orchestrator with related agents in HR Service Delivery\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: EMPLOYEE\",\"Collection/context: AI Agents for Health and Safety\",\"Workflow signal: ServiceNow workflow automation\"],\"related_products\":[\"HR Service Delivery\",\"Now Assist AI Agents\",\"Employee Workflows\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.065198+00:00\",\"updated_at\":\"2026-05-18T20:41:15.126584+00:00\"},{\"id\":\"c5072cb5-2ce1-4df4-bf5e-fca25ab79b54\",\"name\":\"Holiday calendar voice AI agent\",\"category\":\"HR Voice\",\"collection\":\"HR Voice\",\"description\":\"Holiday calendar voice AI agent is a source-backed ServiceNow AI agent directory record listed in Zurich Patch 5 under HR Voice. SNAgents tracks this agent for discovery, comparison, release provenance, and related HR Service Delivery / Now Assist AI Agents context without asserting undocumented product behavior.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/concept/hrsd-ai-agents.html\",\"use_cases\":[\"Find where Holiday calendar voice AI agent fits in HR Voice workflows\",\"Compare Holiday calendar voice AI agent with related agents in HR Service Delivery\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Zurich Patch 5\",\"Directory category: HR Voice\",\"Collection/context: HR Voice\",\"Workflow signal: voice-assisted workflow execution\"],\"related_products\":[\"HR Service Delivery\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2026-02-03T14:26:06.154408+00:00\",\"updated_at\":\"2026-05-18T20:41:15.197739+00:00\"},{\"id\":\"81afe6f8-b098-4080-ac9c-7cef17e2f3ba\",\"name\":\"HR case assistant voice AI agent\",\"category\":\"HR Voice\",\"collection\":\"HR Voice\",\"description\":\"HR case assistant voice AI agent is a source-backed ServiceNow AI agent directory record listed in Zurich Patch 5 under HR Voice. SNAgents tracks this agent for discovery, comparison, release provenance, and related HR Service Delivery / Now Assist AI Agents context without asserting undocumented product behavior.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/concept/hrsd-ai-agents.html\",\"use_cases\":[\"Find where HR case assistant voice AI agent fits in HR Voice workflows\",\"Compare HR case assistant voice AI agent with related agents in HR Service Delivery\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Zurich Patch 5\",\"Directory category: HR Voice\",\"Collection/context: HR Voice\",\"Workflow signal: voice-assisted workflow execution\"],\"related_products\":[\"HR Service Delivery\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2026-02-03T14:26:06.154408+00:00\",\"updated_at\":\"2026-05-18T20:41:15.273487+00:00\"},{\"id\":\"8031d184-cf96-437c-8ef5-7a7ac45512c3\",\"name\":\"HR case creator voice agent\",\"category\":\"EMPLOYEE\",\"collection\":\"HR Voice AI Agents\",\"description\":\"HR case creator voice agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under EMPLOYEE / HR Voice AI Agents.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/concept/hrsd-ai-agents.html\",\"use_cases\":[\"Find where HR case creator voice agent fits in HR Voice AI Agents workflows\",\"Compare HR case creator voice agent with related agents in HR Service Delivery\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: EMPLOYEE\",\"Collection/context: HR Voice AI Agents\",\"Workflow signal: voice-assisted workflow execution\"],\"related_products\":[\"HR Service Delivery\",\"Now Assist AI Agents\",\"Creator Workflows\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.419837+00:00\",\"updated_at\":\"2026-05-18T20:41:15.340865+00:00\"},{\"id\":\"33d6b326-eb77-4ed9-b758-3370c8028bb3\",\"name\":\"HR case planner AI agent\",\"category\":\"Employee AI Agents\",\"collection\":\"HR Service Delivery AI agent collection\",\"description\":\"Plans and organizes the resolution approach for HR cases by anal
1yzing the case type, complexity, policy requirements, and required actions. Creates a structured resolution plan with tasks, assignments, and timelines that HR agents can follow to resolve cases efficiently. Ensures consistent case handling and helps new HR agents follow established procedures.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Planning the resolution steps for complex employee relations cases\",\"Creating task lists for multi-step HR processes like relocations\",\"Structuring new hire onboarding case workflows\",\"Organizing the investigation plan for workplace complaint cases\"],\"features\":[\"AI-generated case resolution plans based on case type and complexity\",\"Task decomposition with assignment and timeline recommendations\",\"Policy requirement identification and compliance checkpoints\",\"Escalation path recommendations for complex cases\",\"Template-based planning for common HR case types\"],\"related_products\":[\"HR Service Delivery\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2025-12-22T19:05:12.030692+00:00\",\"updated_at\":\"2026-05-18T20:41:15.415904+00:00\"},{\"id\":\"1325af44-72f5-42e1-908e-17a7d143150c\",\"name\":\"HR Case transfer AI agent\",\"category\":\"HR Service Delivery\",\"collection\":\"HR Service Delivery\",\"description\":\"HR Case transfer AI agent is a source-backed ServiceNow AI agent directory record listed in Zurich Patch 5 under HR Service Delivery. SNAgents tracks this agent for discovery, comparison, release provenance, and related HR Service Delivery / Now Assist AI Agents context without asserting undocumented product behavior.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/concept/hrsd-ai-agents.html\",\"use_cases\":[\"Find where HR Case transfer AI agent fits in HR Service Delivery workflows\",\"Compare HR Case transfer AI agent with related agents in HR Service Delivery\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Zurich Patch 5\",\"Directory category: HR Service Delivery\",\"Collection/context: HR Service Delivery\",\"Workflow signal: ServiceNow workflow automation\"],\"related_products\":[\"HR Service Delivery\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2026-02-03T17:02:02.114399+00:00\",\"updated_at\":\"2026-05-18T20:41:15.490765+00:00\"},{\"id\":\"3af2ada6-6dc7-458a-97ab-c9ab67991b41\",\"name\":\"HR criticality detection AI agent\",\"category\":\"Employee AI Agents\",\"collection\":\"HR Service Delivery AI agent collection\",\"description\":\"Detects and flags high-criticality HR cases that require urgent attention by analyzing case content for sensitive topics such as harassment, discrimination, safety concerns, legal risks, and executive-level issues. Ensures critical cases are escalated immediately to the appropriate HR specialists or legal team, reducing response time for situations that carry significant organizational risk.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Detecting harassment or discrimination language in HR case submissions\",\"Flagging workplace safety concerns for immediate attention\",\"Identifying potential legal liability situations in employee complaints\",\"Escalating executive-level HR issues to senior HR leadership\"],\"features\":[\"NLP-based detection of sensitive and high-risk HR case content\",\"Automatic priority escalation for critical case types\",\"Keyword and pattern matching for legal, safety, and compliance triggers\",\"Configurable criticality thresholds by case category\",\"Audit logging of all criticality assessments for compliance\"],\"related_products\":[\"HR Service Delivery\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2025-12-22T19:05:11.365947+00:00\",\"updated_at\":\"2026-05-18T20:41:15.565182+00:00\"},{\"id\":\"85da02be-22dc-41bb-8abb-d48a0ad04a9e\",\"name\":\"HR notification AI agent\",\"category\":\"Employee AI Agents\",\"collection\":\"HR Service Delivery AI agent collection\",\"description\":\"Manages automated notifications within HR Service Delivery workflows including case status updates, task assignments, approval requests, and deadline reminders. Delivers personalized notifications through appropriate channels based on urgency and employee preferences. Keeps all stakeholders informed throughout HR case lifecycle without manual communication effort.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Notifying employees of HR case status updates and required actions\",\"Alerting managers when their approval is needed for HR requests\",\"Sending deadline reminders for benef
1its enrollment or compliance tasks\",\"Escalation notifications when HR cases exceed SLA thresholds\"],\"features\":[\"Multi-channel notification delivery via email, portal, and mobile\",\"Template-based notification generation with personalization\",\"Escalation notifications for overdue tasks and SLA breaches\",\"Manager and HR agent notification for case status changes\",\"Configurable notification preferences by case type and role\"],\"related_products\":[\"HR Service Delivery\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2025-12-22T19:05:11.365947+00:00\",\"updated_at\":\"2026-05-18T20:41:15.633017+00:00\"},{\"id\":\"1ed5f54e-2e15-4473-8748-7c262a28e1f2\",\"name\":\"HR search and notify AI agent\",\"category\":\"HR Service Delivery AI agent collection\",\"collection\":\"HR Service Delivery AI agent collection\",\"description\":\"HR search and notify AI agent is a source-backed ServiceNow AI agent directory record listed in Zurich Patch 5 under HR Service Delivery AI agent collection. SNAgents tracks this agent for discovery, comparison, release provenance, and related HR Service Delivery / Now Assist AI Agents context without asserting undocumented product behavior.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/concept/hrsd-ai-agents.html\",\"use_cases\":[\"Find where HR search and notify AI agent fits in HR Service Delivery AI agent collection workflows\",\"Compare HR search and notify AI agent with related agents in HR Service Delivery\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Zurich Patch 5\",\"Directory category: HR Service Delivery AI agent collection\",\"Collection/context: HR Service Delivery AI agent collection\",\"Workflow signal: ServiceNow workflow automation\"],\"related_products\":[\"HR Service Delivery\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2026-02-03T14:26:06.154408+00:00\",\"updated_at\":\"2026-05-18T20:41:15.710411+00:00\"},{\"id\":\"ddcdad91-13f0-4a67-9ae2-24fe8b4b5995\",\"name\":\"HR search retrieval AI agent\",\"category\":\"Employee AI Agents\",\"collection\":\"HR Service Delivery AI agent collection\",\"description\":\"Provides intelligent search across HR knowledge bases, policies, procedures, and FAQ content to answer employee and HR agent questions. Uses semantic search to understand intent and return the most relevant HR information, even when queries dont match exact keywords. Reduces HR case creation by enabling self-service answers to common HR questions.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Employees searching for parental leave policy details\",\"HR agents finding the correct procedure for handling accommodation requests\",\"New hires looking up onboarding checklists and requirements\",\"Managers searching for performance review guidelines and timelines\"],\"features\":[\"Semantic search across HR knowledge bases and policy documents\",\"Intent understanding for natural language HR queries\",\"Contextual results based on employee location, role, and business unit\",\"Source citation with links to full policy documents\",\"Search analytics to identify knowledge gaps and popular topics\"],\"related_products\":[\"HR Service Delivery\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 3\",\"created_at\":\"2025-12-22T19:05:12.030692+00:00\",\"updated_at\":\"2026-05-18T20:41:15.782768+00:00\"},{\"id\":\"e45c73c0-4ed7-4eda-b648-2012a593d11b\",\"name\":\"HRSD Skill Hub (ServiceNow Store)\",\"category\":\"ServiceNow Store AI Agent Marketplace\",\"collection\":\"InMorphis Consulting Pvt Ltd.\",\"description\":\"Transform HR service delivery with intelligent, autonomous AI workflows.\",\"documentation_url\":\"https://store.servicenow.com/store/app/97a383efc30ab6d0bc9a989f05013135\",\"use_cases\":[\"Evaluate HRSD Skill Hub as a ServiceNow Store AI Agent Marketplace listing\",\"Compare publisher, pricing, and latest-update context for HRSD Skill Hub\",\"Review InMorphis Consulting Pvt Ltd. as the listed Store publisher\"],\"features\":[\"Seller: InMorphis Consulting Pvt Ltd.\",\"Price type: paid\",\"Store listing type: scoped_app\"],\"related_products\":[\"ServiceNow Store\",\"HR Service Delivery\",\"Now Assist AI Agents\"],\"release_version\":\"ServiceNow Store\",\"created_at\":\"2026-05-18T20:00:39.794151+00:00\",\"updated_at\":\"2026-05-18T20:41:15.863878+00:00\"},{\"id\":\"e1bd1f04-5049-4e3c-83ee-36947b893952\",\"name\":\"IA Operational Data Workflow Agent\",\"category\":\"PLATFORM\",\"collection\":\"Now Assist for Setup Core\",\"description\":\"IA Operational Data Workflow Agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under PLATFORM / Now Assist for Setup Core.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Find where IA Operational Data Workflow Agent fits in Now Assist for Setup Core workflows\",\"Compare IA Operational Data Workflow Agent with related agents in ServiceNow Platform\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: PLATFORM\",\"Collection/context: Now Assist for Setup Core\",\"Workflow signal: ServiceNow workflow automation\"],\"related_products\":[\"ServiceNow Platform\",\"Now Assist AI Agents\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.509501+00:00\",\"updated_at\":\"2026-05-18T20:41:15.944871+00:00\"},{\"id\":\"79cfaf23-3c44-4677-906b-f76a463bc876\",\"name\":\"Image Processor Agent\",\"category\":\"Platform AI Agents\",\"collection\":\"Platform AI Agents and Skills\",\"description\":\"Processes and analyzes images attached to ServiceNow records using computer vision and AI. Extracts text from screenshots, identifies visual elements in photos, and provides descriptions or classifications of image content. Enables AI agents to understand and act on visual information submitted by users as part of their requests or issues.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Extracting error messages from screenshots attached to incident records\",\"Identifying hardware components from photos in asset management workflows\",\"Reading text from scanned documents attached to cases\",\"Analyzing dashboard screenshots for automated reporting\"],\"features\":[\"OCR text extraction from screenshots and document images\",\"Image classification and content description\",\"Visual element identification in photos and diagrams\",\"Error screen and status indicator recognition\",\"Integration with other AI agents for image-informed decision making\"],\"related_products\":[\"ServiceNow Platform\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 3\",\"created_at\":\"2025-12-22T19:05:12.647784+00:00\",\"updated_at\":\"2026-05-18T20:41:16.017033+00:00\"},{\"id\":\"47788b5f-f778-439d-b631-742c08f77625\",\"name\":\"Implementation Plan Executor Agent\",\"category\":\"PLATFORM\",\"collection\":\"Now Assist for Setup Core\",\"description\":\"Implementation Plan Executor Agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under PLATFORM / Now Assist for Setup Core.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Find where Implementation Plan Executor Agent fits in Now Assist for Setup Core workflows\",\"Compare Implementation Plan Executor Agent with related agents in ServiceNow Platform\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: PLATFORM\",\"Collection/context: Now Assist for Setup Core\",\"Workflow signal: record, plan, or content creation\"],\"related_products\":[\"ServiceNow Platform\",\"Now Assist AI Agents\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.509501+00:00\",\"updated_at\":\"2026-05-18T20:41:16.088681+00:00\"},{\"id\":\"eb42874d-40f2-479c-b617-f2b59020742f\",\"name\":\"Implementation Plan Generator Agent\",\"category\":\"PLATFORM\",\"collection\":\"Now Assist for Setup Core\",\"description\":\"Implementation Plan Generator Agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under PLATFORM / Now Assist for Setup Core.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Find where Implementation Plan Generator Agent fits in Now Assist for Setup Core workflows\",\"Compare Implementation Plan Generator Agent with related agents in ServiceNow Platform\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: PLATFORM\",\"Collection/context: Now Assist for Setup Core\",\"Workflow signal: record, plan, or content creation\"],\"related_products\":[\"ServiceNow Platform\",\"Now Assist AI Agents\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.509501+00:00\",\"updated_at\":\"2026-05-18T20:41:16.165629+00:00\"},{\"id\":\"d5b88568-69c4-4a0c-a1ca-9556f36867f4\",\"name\":\"Implementation Plan Manager Agent\",\"category\":\"PLATFORM\",\"collection\":\"Now Assist for Setup Core\",\"description\":\"Implementation Plan Manager Agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under PLATFORM / Now Assist for Setup Core.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Find where Implementation Plan Manager Agent fits in Now Assist for Setup Core workflows\",\"Compare Implementation Plan Manager Agent with related agents in ServiceNow Platform\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: PLATFORM\",\"Collection/context: Now Assist for Setup Core\",\"Workflow signal: record, plan, or content creation\"],\"related_products\":[\"ServiceNow Platform\",\"Now Assist AI Agents\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.509501+00:00\",\"updated_at\":\"2026-05-18T20:41:16.237244+00:00\"},{\"id\":\"0e1af8e2-075b-42e1-af1b-0f8d19dbe96a\",\"name\":\"Inbound email AI agent\",\"category\":\"Customer AI Agents\",\"collection\":\"Sales Development AI Agents\",\"description\":\"Processes inbound emails from prospects and leads, classifying intent, extracting key information, and routing to appropriate sales workflows. It ensures timely response to incoming sales inquiries and automates initial triage of prospect communications.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Processing an inbou
1nd product inquiry email from a prospect\",\"Classifying email replies as interested, meeting request, or out-of-office\",\"Extracting contact details from inbound sales emails\",\"Auto-routing high-priority prospect emails to senior sales reps\"],\"features\":[\"Inbound email classification and triage\",\"Intent detection from email content\",\"Lead information extraction\",\"Automated response generation\",\"Sales workflow routing\"],\"related_products\":[\"Customer Service Management\",\"Now Assist AI Agents\",\"Creator Workflows\"],\"release_version\":\"Zurich Patch 3\",\"created_at\":\"2025-12-22T19:05:12.647784+00:00\",\"updated_at\":\"2026-05-18T20:41:16.314707+00:00\"},{\"id\":\"efcdfe08-57f7-4352-b1f7-996f5bdb4ddb\",\"name\":\"Incident Category Configuration AI Agent\",\"category\":\"IT\",\"collection\":\"IT Service Management AI agent collection\",\"description\":\"Incident Category Configuration AI Agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under IT / IT Service Management AI agent collection.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/concept/itsm-ai-agents.html\",\"use_cases\":[\"Find where Incident Category Configuration AI Agent fits in IT Service Management AI agent collection workflows\",\"Compare Incident Category Configuration AI Agent with related agents in IT Service Management\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: IT\",\"Collection/context: IT Service Management AI agent collection\",\"Workflow signal: ServiceNow workflow automation\"],\"related_products\":[\"IT Service Management\",\"Now Assist AI Agents\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.419837+00:00\",\"updated_at\":\"2026-05-18T20:41:16.384857+00:00\"},{\"id\":\"1add282b-acea-4920-8539-757037d39bc7\",\"name\":\"Incident context AI agent\",\"category\":\"IT\",\"collection\":\"IT Service Management AI agent collection\",\"description\":\"Incident context AI agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under IT / IT Service Management AI agent collection.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/concept/itsm-ai-agents.html\",\"use_cases\":[\"Find where Incident context AI agent fits in IT Service Management AI agent collection workflows\",\"Compare Incident context AI agent with related agents in IT Service Management\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: IT\",\"Collection/context: IT Service Management AI agent collection\",\"Workflow signal: ServiceNow workflow automation\"],\"related_products\":[\"IT Service Management\",\"Now Assist AI Agents\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.419837+00:00\",\"updated_at\":\"2026-05-18T20:41:16.460729+00:00\"},{\"id\":\"269c886e-3690-414b-9443-dd222b7e8c49\",\"name\":\"Incident knowledge article AI agent\",\"category\":\"Technology AI Agents\",\"collection\":\"IT Service Management AI agent collection\",\"description\":\"Automatically generates knowledge articles from resolved incidents by extracting the problem description, root cause analysis, and resolution steps. Creates draft KB articles in the appropriate knowledge base with proper formatting and categorization, ready for knowledge manager review. Closes the knowledge gap by capturing tribal knowledge from incident resolutions that would otherwise be lost.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Converting frequently occurring incident resolutions into self-service KB articles\",\"Capturing resolution knowledge from senior engineers for L1 reuse\",\"Building knowledge base content after major incident resolutions\",\"Systematically closing knowledge gaps identified by repeat incidents\"],\"features\":[\"Automated KB article draft generation from incident resolution data\",\"Structured extraction of symptoms, cause, and resolution steps\",\"Knowledge base and category assignment based on incident classification\",\"Duplicate detection against existing knowledge articles\",\"Draft workflow integration for knowledge manager approval\"],\"related_products\":[\"IT Service Management\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2025-12-22T19:05:12.030692+00:00\",\"updated_at\":\"2026-05-18T20:41:16.527689+00:00\"},{\"id\":\"924e605e-cb43-45e5-a618-7ee0ea27e3aa\",\"name\":\"Incident known error article AI agent\",\"category\":\"Technology AI Agents\",\"collection\":\"IT Service Management AI agent collection\",\"description\":\"Creates known error articles from incident patterns by anal
1yzing clusters of related incidents to identify recurring issues with documented workarounds but no permanent fix. Generates structured known error records including symptoms, root cause, workaround instructions, and links to related incidents and problems. Improves problem management maturity and speeds up incident resolution for known issues.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Documenting recurring issues with vendor software that require workarounds\",\"Creating known error records after problem investigation identifies root cause\",\"Building a known error database for common infrastructure issues\",\"Providing service desk with workaround documentation for persistent issues\"],\"features\":[\"Pattern detection across related incidents to identify known error candidates\",\"Structured known error article generation with symptoms and workarounds\",\"Automatic linking to related incidents and problem records\",\"Workaround effectiveness tracking and documentation\",\"Integration with problem management workflow for permanent fix tracking\"],\"related_products\":[\"IT Service Management\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2025-12-22T19:05:12.030692+00:00\",\"updated_at\":\"2026-05-18T20:41:16.599492+00:00\"},{\"id\":\"06dffb04-2c38-44ff-a6c3-78d7dcaff3cc\",\"name\":\"Incident resolution details AI agent\",\"category\":\"Technology AI Agents\",\"collection\":\"IT Service Management AI agent collection\",\"description\":\"Generates structured resolution notes for incidents by analyzing work notes, comments, and actions taken during the resolution process. Creates clear, consistent resolution documentation including root cause, steps taken, and verification performed. Solves the common problem of incomplete or inconsistent resolution notes that hamper knowledge reuse and trend analysis.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Generating professional resolution notes from informal work note entries\",\"Ensuring consistent resolution documentation across all service desk agents\",\"Populating resolution fields during bulk incident closure\",\"Creating detailed resolution records for compliance and audit purposes\"],\"features\":[\"AI-summarized resolution notes from work notes and activity history\",\"Structured root cause and resolution step extraction\",\"Resolution code recommendation based on actions taken\",\"Consistent formatting across all incident resolutions\",\"Integration with close workflow to populate resolution fields automatically\"],\"related_products\":[\"IT Service Management\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2025-12-22T19:05:12.030692+00:00\",\"updated_at\":\"2026-05-18T20:41:16.674259+00:00\"},{\"id\":\"0ec93d86-2059-4b01-ae47-4eb5377c7119\",\"name\":\"Incident routing configuration agent\",\"category\":\"IT\",\"collection\":\"IT Service Management AI agent collection\",\"description\":\"Incident routing configuration agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under IT / IT Service Management AI agent collection.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/concept/itsm-ai-agents.html\",\"use_cases\":[\"Find where Incident routing configuration agent fits in IT Service Management AI agent collection workflows\",\"Compare Incident routing configuration agent with related agents in IT Service Management\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: IT\",\"Collection/context: IT Service Management AI agent collection\",\"Workflow signal: ServiceNow workflow automation\"],\"related_products\":[\"IT Service Management\",\"Now Assist AI Agents\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.419837+00:00\",\"updated_at\":\"2026-05-18T20:41:16.75753+00:00\"},{\"id\":\"379e0553-a2c8-4884-984a-652cf7fc2046\",\"name\":\"Incident trends analyzer\",\"category\":\"Platform Usecase\",\"collection\":\"AI Agents Platform Usecase\",\"description\":\"Analyzes incident data to i
1dentify trends, patterns, and anomalies across the organization's IT environment. It provides actionable insights to help IT leaders reduce incident volumes, improve resolution times, and prevent recurring issues.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"IT manager reviews monthly incident trends for capacity planning\",\"Service desk lead identifies top recurring incident categories\",\"CIO needs executive summary of incident management performance\",\"Team analyzes correlation between changes and incident spikes\"],\"features\":[\"Incident volume trend analysis\",\"Category and priority pattern detection\",\"Resolution time benchmarking\",\"Recurring incident identification\",\"Predictive incident forecasting\"],\"related_products\":[\"IT Service Management\",\"Now Assist AI Agents\",\"ServiceNow Platform\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2025-12-22T19:05:11.365947+00:00\",\"updated_at\":\"2026-05-18T20:41:16.826671+00:00\"},{\"id\":\"fce8838f-8373-4c17-9468-e2eccbfbd83b\",\"name\":\"Informational customer case AI agent\",\"category\":\"CRM\",\"collection\":\"Customer Service Management AI agent collection\",\"description\":\"Informational customer case AI agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under CRM / Customer Service Management AI agent collection.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/concept/csm-ai-agents.html\",\"use_cases\":[\"Find where Informational customer case AI agent fits in Customer Service Management AI agent collection workflows\",\"Compare Informational customer case AI agent with related agents in Customer Service Management\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: CRM\",\"Collection/context: Customer Service Management AI agent collection\",\"Workflow signal: ServiceNow workflow automation\"],\"related_products\":[\"Customer Service Management\",\"Now Assist AI Agents\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.065198+00:00\",\"updated_at\":\"2026-05-18T20:41:16.906375+00:00\"},{\"id\":\"4d9740ad-7d3b-41c1-9b6a-ac9f086744e9\",\"name\":\"Informational queries AI agent\",\"category\":\"Customer Service Management\",\"collection\":\"Customer Service Management AI agent collection\",\"description\":\"Handles informational customer queries by searching knowledge bases, product documentation, FAQ content, and community forums to provide accurate answers. Uses semantic understanding to match customer questions with the most relevant information sources. Enables self-service resolution for common questions and reduces case creation for informational inquiries.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Answering product feature and capability questions from customers\",\"Providing pricing and plan comparison information\",\"Responding to how-to questions with relevant documentation links\",\"Handling policy and procedure inquiries like return or warranty policies\"],\"features\":[\"Semantic search across knowledge bases and product documentation\",\"FAQ matching with confidence scoring\",\"Multi-source answer aggregation from different knowledge repositories\",\"Contextual answer personalization based on customer product and plan\",\"Answer quality feedback loop for continuous improvement\"],\"related_products\":[\"Customer Service Management\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2025-12-22T19:05:11.365947+00:00\",\"updated_at\":\"2026-05-18T20:41:16.982674+00:00\"},{\"id\":\"748e98a0-f21f-4cba-a530-4e56e340db7b\",\"name\":\"Initialize IA Orchestrator Agent\",\"category\":\"PLATFORM\",\"collection\":\"Now Assist for Setup Core\",\"description\":\"Initialize IA Orchestrator Agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under PLATFORM / Now Assist for Setup Core.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Find where Initialize IA Orchestrator Agent fits in Now Assist for Setup Core workflows\",\"Compare Initialize IA Orchestrator Agent with related agents in ServiceNow Platform\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: PLATFORM\",\"Collection/context: Now Assist for Setup Core\",\"Workflow signal: ServiceNow workflow automation\"],\"related_products\":[\"ServiceNow Platform\",\"Now Assist AI Agents\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.509501+00:00\",\"updated_at\":\"2026-05-18T20:41:17.059257+00:00\"},{\"id\":\"3c5c768b-3ce8-4bd5-b2bb-82f95de2662a\",\"name\":\"Inmorphis - GenAi Accelerator (ServiceNow Store)\",\"category\":\"ServiceNow Store AI Agent Marketplace\",\"collection\":\"InMorphis Consulting Pvt Ltd.\",\"description\":\"Now Assist Readiness: Identifying Gaps, Elevating Data, Empowering AI adoption\",\"documentation_url\":\"https://store.servicenow.com/store/app/736c2bae1b246a50a85b16db234bcb84\",\"use_cases\":[\"Evaluate Inmorphis - GenAi Accelerator as a ServiceNow Store AI Agent Marketplace listing\",\"Compare publisher, pricing, and latest-update context for Inmorphis - GenAi Accelerator\",\"Review InMorphis Consulting Pvt Ltd. as the listed Store publisher\"],\"features\":[\"Seller: InMorphis Consulting Pvt Ltd.\",\"Price type: free\",\"Store listing type: scoped_app\"],\"related_products\":[\"ServiceNow Store\"],\"release_version\":\"ServiceNow Store\",\"created_at\":\"2026-05-18T20:00:39.794151+00:00\",\"updated_at\":\"2026-05-18T20:41:17.130899+00:00\"},{\"id\":\"c4502ee9-ca90-4639-b674-d18737062066\",\"name\":\"Inquiry resolution provider\",\"category\":\"Now Assist for Accounts Payable Operations (APO)\",\"collection\":\"Now Assist for Accounts Payable Operations (APO)\",\"description\":\"Inquiry resolution provider is a source-backed ServiceNow AI agent directory record listed in Zurich Patch 5 under Now Assist for Accounts Payable Operations (APO). SNAgents tracks this agent for discovery, comparison, release provenance, and related Now Assist AI Agents context without asserting undocumented product behavior.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Find where Inquiry resolution provider fits in Now Assist for Accounts Payable Operations (APO) workflows\",\"Compare Inquiry resolution provider with related agents in Now Assist AI Agents\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Zurich Patch 5\",\"Directory category: Now Assist for Accounts Payable Operations (APO)\",\"Collection/context: Now Assist for Accounts Payable Operations (APO)\",\"Workflow signal: ServiceNow workflow automation\"],\"related_products\":[\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2026-02-03T14:26:06.424648+00:00\",\"updated_at\":\"2026-05-18T20:41:17.213717+00:00\"},{\"id\":\"6226137a-70f5-4d2c-a75f-83623b8f8ec7\",\"name\":\"INRY AutoRiskIQ (ServiceNow Store)\",\"category\":\"ServiceNow Store AI Agent Marketplace\",\"collection\":\"Integrhythm LLC\",\"description\":\"An AI-powered platform that analyzes third-party responses to automatically generate necessary risks, issues, and document requests.\",\"documentation_url\":\"https://store.servicenow.com/store/app/cea719541b06ee10746da7da234bcb4c\",\"use_cases\":[\"Evaluate INRY AutoRiskIQ as a ServiceNow Store AI Agent Marketplace listing\",\"Compare publisher, pricing, and latest-update context for INRY AutoRiskIQ\",\"Review Integrhythm LLC as the listed Store publisher\"],\"features\":[\"Seller: Integrhythm LLC\",\"Price type: free\",\"Store listing type: scoped_app\"],\"related_products\":[\"ServiceNow Store\",\"Integrated Risk Management\",\"Now Assist AI Agents\"],\"release_version\":\"ServiceNow Store\",\"created_at\":\"2026-05-18T20:00:39.794151+00:00\",\"updated_at\":\"2026-05-18T20:41:17.284315+00:00\"},{\"id\":\"617b1a26-3593-4bd9-a2b5-41f38aa3ff45\",\"name\":\"INRY IntelliHireAI (ServiceNow Store)\",\"category\":\"ServiceNow Store AI Agent Marketplace\",\"collection\":\"Integrhythm LLC\",\"description\":\"INRY IntelliHireAI analyses all the candidates resume data and assigns each user with score with respect to each job description. It reduces the amount of time needed to go through a vast number of resumes and reduces the risk of human bias.\",\"documentation_url\":\"https://store.servicenow.com/store/app/8e6f3d821b1da210229141d1b24bcbc9\",\"use_cases\":[\"Evaluate INRY IntelliHireAI as a ServiceNow Store AI Agent Marketplace listing\",\"Compare publisher, pricing, and latest-update context for INRY IntelliHireAI\",\"Review Integrhythm LLC as the listed Store publisher\"],\"features\":[\"Seller: Integrhythm LLC\",\"Price type: free\",\"Store listing type: scoped_app\"],\"related_products\":[\"ServiceNow Store\"],\"release_version\":\"ServiceNow Store\",\"created_at\":\"2026-05-18T20:00:39.794151+00:00\",\"updated_at\":\"2026-05-18T20:41:17.362091+00:00\"},{\"id\":\"66e88f6b-3dbb-4164-a9f2-63c369114d6e\",\"name\":\"INRY NewsGist (ServiceNow Store)\",\"category\":\"ServiceNow Store AI Agent Marketplace\",\"collection\":\"Integrhythm LLC\",\"description\":\"NewsGist generates and sends monthly newsletters with dynamic content, highlighting key topics from the previous month's news. The app streamlines communication by grouping relevant articles and delivering curated emails to employees every month.\",\"documentation_url\":\"https://store.servicenow.com/store/app/e35ce3ae1b246a50a85b16db234bcb99\",\"use_cases\":[\"Evaluate INRY NewsGist as a ServiceNow Store AI Agent Marketplace listing\",\"Compare publisher, pricing, and latest-update context for INRY NewsGist\",\"Review Integrhythm LLC as the listed Store publisher\"],\"features\":[\"Seller: Integrhythm LLC\",\"Price type: free\",\"Store listing type: scoped_app\"],\"related_products\":[\"ServiceNow Store\"],\"release_version\":\"ServiceNow Store\",\"created_at\":\"2026-05-18T20:00:39.794151+00:00\",\"updated_at\":\"2026-05-18T20:41:17.436805+00:00\"},{\"id\":\"b3d938c6-946c-48a8-aa72-b77180f3422d\",\"name\":\"INRY PMO Compliance Check (ServiceNow Store)\",\"category\":\"ServiceNow Store AI Agent Marketplace\",\"collection\":\"Integrhythm LLC\",\"description\":\"Application for tracking project health and finding project's unknown risks with AI's capabilities.\",\"documentation_url\":\"https://store.servicenow.com/store/app/1f11802e1b01a290a85b16db234bcbf4\",\"use_cases\":[\"Evaluate INRY PMO Compliance Check as a ServiceNow Store AI Agent Marketplace listing\",\"Compare publisher, pricing, and latest-update context for INRY PMO Compliance Check\",\"Review Integrhythm LLC as the listed Store publisher\"],\"features\":[\"Seller: Integrhythm LLC\",\"Price type: free\",\"Store listing type: scoped_app\"],\"related_products\":[\"ServiceNow Store\",\"Integrated Risk Management\",\"Now Assist AI Agents\"],\"release_version\":\"ServiceNow Store\",\"created_at\":\"2026-05-18T20:00:39.69679+00:00\",\"updated_at\":\"2026-05-18T20:41:17.514094+00:00\"},{\"id\":\"493bc1b0-5a52-42a6-802b-1637e288c118\",\"name\":\"INRY TaxoGenie (ServiceNow Store)\",\"category\":\"ServiceNow Store AI Agent Marketplace\",\"collection\":\"Integrhythm LLC\",\"description\":\"TaxoGenie is an AI-powered solution leveraging Now Assist to automate the taxonomy structuring of knowledge bases and product catalogs.\",\"documentation_url\":\"https://store.servicenow.com/store/app/d42fab6e1b646a50a85b16db234bcb99\",\"use_cases\":[\"Evaluate INRY TaxoGenie as a ServiceNow Store AI Agent Marketplace listing\",\"Compare publisher, pricing, and latest-update context for INRY TaxoGenie\",\"Review Integrhythm LLC as the listed Store publisher\"],\"features\":[\"Seller: Integrhythm LLC\",\"Price type: free\",\"Store listing type: scoped_app\"],\"related_products\":[\"ServiceNow Store\"],\"release_version\":\"ServiceNow Store\",\"created_at\":\"2026-05-18T20:00:39.794151+00:00\",\"updated_at\":\"2026-05-18T20:41:17.586562+00:00\"},{\"id\":\"5863d421-9383-4b09-aced-6c0653ea04ff\",\"name\":\"INRY VCare for Healthcare (ServiceNow Store)\",\"category\":\"ServiceNow Store AI Agent Marketplace\",\"collection\":\"Integrhythm LLC\",\"description\":\"Empowering healthcare with smart, data-driven insights for faster, better decision-making.\",\"documentation_url\":\"https://store.servicenow.com/store/app/75afa3221ba46a50a85b16db234bcbba\",\"use_cases\":[\"Evaluate INRY VCare for Healthcare as a ServiceNow Store AI Agent Marketplace listing\",\"Compare publisher, pricing, and latest-update context for INRY VCare for Healthcare\",\"Review Integrhythm LLC as the listed Store publisher\"],\"features\":[\"Seller: Integrhythm LLC\",\"Price type: free\",\"Store listing type: scoped_app\"],\"related_products\":[\"ServiceNow Store\"],\"release_version\":\"ServiceNow Store\",\"created_at\":\"2026-05-18T20:00:39.794151+00:00\",\"updated_at\":\"2026-05-18T20:41:17.661371+00:00\"},{\"id\":\"c03b6798-6d2d-4dba-b9f2-458c0b05eb2b\",\"name\":\"Instruction Refinement AI agent\",\"category\":\"Now Assist AI Agents\",\"collection\":\"Now Assist AI Agents\",\"description\":\"Instruction Refinement AI agent is a source-backed ServiceNow AI agent directory record listed in Zurich Patch 5 under Now Assist AI Agents. SNAgents tracks this agent for discovery, comparison, release provenance, and related Now Assist AI Agents context without asserting undocumented product behavior.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Find where Instruction Refinement AI agent fits in Now Assist AI Agents workflows\",\"Compare Instruction Refinement AI agent with related agents in Now Assist AI Agents\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Zurich Patch 5\",\"Directory category: Now Assist AI Agents\",\"Collection/context: Now Assist AI Agents\",\"Workflow signal: ServiceNow workflow automation\"],\"related_products\":[\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2026-02-03T14:26:06.424648+00:00\",\"updated_at\":\"2026-05-18T20:41:17.727912+00:00\"},{\"id\":\"8681bdb7-2578-4b0c-8e26-9235c7910e18\",\"name\":\"Insurance BOP (ServiceNow Store)\",\"category\":\"ServiceNow Store AI Agent Marketplace\",\"collection\":\"Exlservice Ireland Ltd\",\"description\":\"Insurance BOP is a ServiceNow Store AI Agent Marketplace listing from Exlservice Ireland Ltd. SNAgents tracks its Store source, publisher context, and marketplace metadata separately from platform-native ServiceNow AI agents.\",\"documentation_url\":\"https://store.servicenow.com/store/app/89d0a9a6970ccf141f08bbb8c253afec\",\"use_cases\":[\"Evaluate Insurance BOP as a ServiceNow Store AI Agent Marketplace listing\",\"Compare publisher, pricing, and latest-update context for Insurance BOP\",\"Review Exlservice Ireland Ltd as the listed Store publisher\"],\"features\":[\"Seller: Exlservice Ireland Ltd\",\"Price type: free\",\"Store listing type: scoped_app\"],\"related_products\":[\"ServiceNow Store\"],\"release_version\":\"ServiceNow Store\",\"created_at\":\"2026-05-18T20:00:39.794151+00:00\",\"updated_at\":\"2026-05-18T20:41:17.799907+00:00\"},{\"id\":\"b7908790-9426-4409-a0fd-2767517394d1\",\"name\":\"Intelligent Change Management (ICM) (ServiceNow Store)\",\"category\":\"ServiceNow Store AI Agent Marketplace\",\"collection\":\"Accenture LLP\",\"description\":\"Enhancing cha
1nge management processes using AI to identify related standard change templates, summarize change requests, and create standard changes from normal ones\",\"documentation_url\":\"https://store.servicenow.com/store/app/3752b3ae1ba46a50a85b16db234bcb46\",\"use_cases\":[\"Evaluate Intelligent Change Management (ICM) as a ServiceNow Store AI Agent Marketplace listing\",\"Compare publisher, pricing, and latest-update context for Intelligent Change Management (ICM)\",\"Review Accenture LLP as the listed Store publisher\"],\"features\":[\"Seller: Accenture LLP\",\"Price type: free\",\"Store listing type: scoped_app\"],\"related_products\":[\"ServiceNow Store\",\"IT Service Management\",\"Now Assist AI Agents\"],\"release_version\":\"ServiceNow Store\",\"created_at\":\"2026-05-18T20:00:39.882716+00:00\",\"updated_at\":\"2026-05-18T20:41:17.873392+00:00\"},{\"id\":\"5f3135b7-134f-4ba4-b99c-9945063ada9e\",\"name\":\"Intelligent Problem Management (ServiceNow Store)\",\"category\":\"ServiceNow Store AI Agent Marketplace\",\"collection\":\"Accenture LLP\",\"description\":\"The Intelligent Problem Management (IPM) Skill Kit plugin leverages AI to enhance problem management processes, including identifying related problems and performing root cause analysis.\",\"documentation_url\":\"https://store.servicenow.com/store/app/531f6b6e1b646a50a85b16db234bcbc0\",\"use_cases\":[\"Evaluate Intelligent Problem Management as a ServiceNow Store AI Agent Marketplace listing\",\"Compare publisher, pricing, and latest-update context for Intelligent Problem Management\",\"Review Accenture LLP as the listed Store publisher\"],\"features\":[\"Seller: Accenture LLP\",\"Price type: free\",\"Store listing type: scoped_app\"],\"related_products\":[\"ServiceNow Store\",\"IT Service Management\",\"Now Assist AI Agents\"],\"release_version\":\"ServiceNow Store\",\"created_at\":\"2026-05-18T20:00:39.882716+00:00\",\"updated_at\":\"2026-05-18T20:41:17.946403+00:00\"},{\"id\":\"25f66e46-757e-4eeb-8973-611b80d3d0d3\",\"name\":\"Intent Executor Agent\",\"category\":\"Notifications Email Agents\",\"collection\":\"Notifications Email Agents\",\"description\":\"Intent Executor Agent is a source-backed ServiceNow AI agent directory record listed in Zurich Patch 5 under Notifications Email Agents. SNAgents tracks this agent for discovery, comparison, release provenance, and related Now Assist AI Agents context without asserting undocumented product behavior.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Find where Intent Executor Agent fits in Notifications Email Agents workflows\",\"Compare Intent Executor Agent with related agents in Now Assist AI Agents\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Zurich Patch 5\",\"Directory category: Notifications Email Agents\",\"Collection/context: Notifications Email Agents\",\"Workflow signal: ServiceNow workflow automation\"],\"related_products\":[\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2026-02-03T14:26:06.424648+00:00\",\"updated_at\":\"2026-05-18T20:41:18.017341+00:00\"},{\"id\":\"ed4b81bd-5f49-442f-80f3-dece768a8dc3\",\"name\":\"Intent Identification Agent\",\"category\":\"Notifications Email Agents\",\"collection\":\"Notifications Email Agents\",\"description\":\"Intent Identification Agent is a source-backed ServiceNow AI agent directory record listed in Zurich Patch 5 under Notifications Email Agents. SNAgents tracks this agent for discovery, comparison, release provenance, and related Now Assist AI Agents context without asserting undocumented product behavior.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Find where Intent Identification Agent fits in Notifications Email Agents workflows\",\"Compare Intent Identification Agent with related agents in Now Assist AI Agents\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Zurich Patch 5\",\"Directory category: Notifications Email Agents\",\"Collection/context: Notifications Email Agents\",\"Workflow signal: ServiceNow workflow automation\"],\"related_products\":[\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2026-02-03T14:26:06.424648+00:00\",\"updated_at\":\"2026-05-18T20:41:18.098208+00:00\"},{\"id\":\"5db8260d-e74a-4596-8990-a74d20e7f72c\",\"name\":\"Internal Audit Executive Summary Generator (ServiceNow Store)\",\"category\":\"ServiceNow Store AI Agent Marketplace\",\"collection\":\"InMorphis Consulting Pvt Ltd.\",\"description\":\"Internal Audit Executive Summary Generator is a ServiceNow Store AI Agent Marketplace listing from InMorphis Consulting Pvt Ltd.. SNAgents tracks its Store source, publisher context, and marketplace metadata separately from platform-native ServiceNow AI agents.\",\"documentation_url\":\"https://store.servicenow.com/store/app/7a6967ee1be06a50a85b16db234bcbb8\",\"use_cases\":[\"Evaluate Internal Audit Executive Summary Generator as a ServiceNow Store AI Agent Marketplace listing\",\"Compare publisher, pricing, and latest-update context for Internal Audit Executive Summary Generator\",\"Review InMorphis Consulting Pvt Ltd. as the listed Store publisher\"],\"features\":[\"Seller: InMorphis Consulting Pvt Ltd.\",\"Price type: paid\",\"Store listing type: scoped_app\"],\"related_products\":[\"ServiceNow Store\",\"Integrated Risk Management\",\"Now Assist AI Agents\"],\"release_version\":\"ServiceNow Store\",\"created_at\":\"2026-05-18T20:00:39.882716+00:00\",\"updated_at\":\"2026-05-18T20:41:18.168909+00:00\"},{\"id\":\"9f54652e-0b52-4b25-94b0-f43bff61f8ba\",\"name\":\"Interview schedule AI agent\",\"category\":\"EMPLOYEE\",\"collection\":\"HR Talent AI Agent Collection\",\"description\":\"Interview schedule AI agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under EMPLOYEE / HR Talent AI Agent Collection.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/concept/hrsd-ai-agents.html\",\"use_cases\":[\"Find where Interview schedule AI agent fits in HR Talent AI Agent Collection workflows\",\"Compare Interview schedule AI agent with related agents in HR Service Delivery\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: EMPLOYEE\",\"Collection/context: HR Talent AI Agent Collection\",\"Workflow signal: ServiceNow workflow automation\"],\"related_products\":[\"HR Service Delivery\",\"Now Assist AI Agents\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.419837+00:00\",\"updated_at\":\"2026-05-18T20:41:18.247226+00:00\"},{\"id\":\"b395aaaf-83a9-413f-b31a-f1c4f77d110b\",\"name\":\"Investigation customer case AI agent\",\"category\":\"CRM\",\"collection\":\"Customer Service Management AI agent collection\",\"description\":\"Investigation customer case AI agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under CRM / Customer Service Management AI agent collection.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/concept/csm-
1ai-agents.html\",\"use_cases\":[\"Find where Investigation customer case AI agent fits in Customer Service Management AI agent collection workflows\",\"Compare Investigation customer case AI agent with related agents in Customer Service Management\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: CRM\",\"Collection/context: Customer Service Management AI agent collection\",\"Workflow signal: analysis and investigation\"],\"related_products\":[\"Customer Service Management\",\"Now Assist AI Agents\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.065198+00:00\",\"updated_at\":\"2026-05-18T20:41:18.323083+00:00\"},{\"id\":\"2cd4dabb-16a4-4a20-93ac-0847d29564f1\",\"name\":\"Invoice Dispute Intake Assistant\",\"category\":\"EMPLOYEE\",\"collection\":\"Manage Invoice Operations\",\"description\":\"Invoice Dispute Intake Assistant is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under EMPLOYEE / Manage Invoice Operations.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/concept/csm-ai-agents.html\",\"use_cases\":[\"Find where Invoice Dispute Intake Assistant fits in Manage Invoice Operations workflows\",\"Compare Invoice Dispute Intake Assistant with related agents in HR Service Delivery\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: EMPLOYEE\",\"Collection/context: Manage Invoice Operations\",\"Workflow signal: voice-assisted workflow execution\"],\"related_products\":[\"HR Service Delivery\",\"Now Assist AI Agents\",\"Customer Service Management\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.604795+00:00\",\"updated_at\":\"2026-05-18T20:41:18.397494+00:00\"},{\"id\":\"0bf85770-c733-4208-8795-f91929101104\",\"name\":\"Invoice Dispute Support Assistant\",\"category\":\"EMPLOYEE\",\"collection\":\"Manage Invoice Operations\",\"description\":\"Invoice Dispute Support Assistant is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under EMPLOYEE / Manage Invoice Operations.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/concept/csm-ai-agents.html\",\"use_cases\":[\"Find where Invoice Dispute Support Assistant fits in Manage Invoice Operations workflows\",\"Compare Invoice Dispute Support Assistant with related agents in HR Service Delivery\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: EMPLOYEE\",\"Collection/context: Manage Invoice Operations\",\"Workflow signal: voice-assisted workflow execution\"],\"related_products\":[\"HR Service Delivery\",\"Now Assist AI Agents\",\"Customer Service Management\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.604795+00:00\",\"updated_at\":\"2026-05-18T20:41:18.470953+00:00\"},{\"id\":\"09ecc883-9806-4189-a289-530826f68a81\",\"name\":\"Invoice Dispute Voice Agent\",\"category\":\"EMPLOYEE\",\"collection\":\"Manage Invoice Operations\",\"description\":\"Invoice Dispute Voice Agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under EMPLOYEE / Manage Invoice Operations.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/concept/csm-ai-agents.html\",\"use_cases\":[\"Find where Invoice Dispute Voice Agent fits in Manage Invoice Operations workflows\",\"Compare Invoice Dispute Voice Agent with related agents in HR Service Delivery\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: EMPLOYEE\",\"Collection/context: Manage Invoice Operations\",\"Workflow signal: voice-assisted workflow execution\"],\"related_products\":[\"HR Service Delivery\",\"Now Assist AI Agents\",\"Customer Service Management\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.604795+00:00\",\"updated_at\":\"2026-05-18T20:41:18.546617+00:00\"},{\"id\":\"707cd7de-5dd8-448d-b663-7d9577138eb8\",\"name\":\"Invoice Inquiry Data Collector\",\"category\":\"Procurement \u0026 Supplier AI Agents\",\"collection\":\"Account Payable Operations\",\"description\":\"Collects and organizes invoice inquiry data from requestors and accounts payable systems, gathering all necessary information to investigate and resolve invoice-related questions. It streamlines the invoice inquiry process by automating data collection.\",\"documentation_url\":\"https://docs.servicenow.com/\",\"use_cases\":[\"AP clerk gathers data to investigate a vendor payment inquiry\",\"Collecting invoice details for a discrepancy investigation\",\"Retrieving PO matching information for an invoice question\",\"Organizing inquiry data before escalating to AP manager\"],\"features\":[\"Invoice data retrieval and aggregation\",\"Inquiry detail collection from requestors\",\"PO and receipt matching data gathering\",\"Vendor payment history access\",\"Inquiry classification and routing\"],\"related_products\":[\"Procurement\",\"Now Assist AI Agents\"],\"release_version\":\"Yokohama Patch 3\",\"created_at\":\"2025-12-22T20:18:09.167815+00:00\",\"updated_at\":\"2026-05-18T20:41:18.61783+00:00\"},{\"id\":\"50f1b3c3-8ece-4058-b2c7-9184d85a200e\",\"name\":\"Invoice resolution provider\",\"category\":\"Procurement \u0026 Supplier AI Agents\",\"collection\":\"Now Assist for Accounts Payable Operations (APO)\",\"description\":\"Resolves invoice discrepancies and disputes by anal
1yzing invoice data, purchase orders, and receiving records to identify and address mismatches. It accelerates the accounts payable process by automating invoice exception handling.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"AP team resolves a three-way match exception on an invoice\",\"Identifying pricing discrepancies between PO and invoice\",\"Automating resolution of duplicate invoice submissions\",\"Handling quantity mismatches between receipts and invoices\"],\"features\":[\"Invoice discrepancy identification\",\"PO-to-invoice matching analysis\",\"Automated resolution recommendations\",\"Exception handling workflow\",\"Vendor communication for resolution\"],\"related_products\":[\"Procurement\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 3\",\"created_at\":\"2025-12-22T19:05:12.647784+00:00\",\"updated_at\":\"2026-05-18T20:41:18.696469+00:00\"},{\"id\":\"082640b6-5275-43ea-9987-c5c4c4050062\",\"name\":\"iOPEX Adept® App (ServiceNow Store)\",\"category\":\"ServiceNow Store AI Agent Marketplace\",\"collection\":\"iOPEX Technologies Inc\",\"description\":\"iOPEX Adept app enhances support efficiency and knowledge velocity by transforming interactive chat resolutions into validated Knowledge Base articles.\",\"documentation_url\":\"https://store.servicenow.com/store/app/0bf8f16547937650f43984f8736d4366\",\"use_cases\":[\"Evaluate iOPEX Adept® App as a ServiceNow Store AI Agent Marketplace listing\",\"Compare publisher, pricing, and latest-update context for iOPEX Adept® App\",\"Review iOPEX Technologies Inc as the listed Store publisher\"],\"features\":[\"Seller: iOPEX Technologies Inc\",\"Price type: free\",\"Store listing type: scoped_app\"],\"related_products\":[\"ServiceNow Store\"],\"release_version\":\"ServiceNow Store\",\"created_at\":\"2026-05-18T20:00:39.794151+00:00\",\"updated_at\":\"2026-05-18T20:41:18.761857+00:00\"},{\"id\":\"ce8b8e94-086e-4765-a5c5-963d819e0ed5\",\"name\":\"Issue action plan AI agent\",\"category\":\"Risk \u0026 Security AI Agents\",\"collection\":\"GRC Common GenAI\",\"description\":\"Generates comprehensive action plans for GRC issues by analyzing the issue context, regulatory requirements, and organizational capabilities. It provides structured remediation roadmaps that help risk managers address compliance gaps efficiently.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Risk manager needs an action plan for a newly identified compliance issue\",\"Audit team generates remediation roadmap for critical findings\",\"Compliance officer creates corrective action plan for regulatory gap\",\"GRC team standardizes issue resolution workflows\"],\"features\":[\"AI-generated issue remediation plans\",\"Regulatory requirement alignment\",\"Step-by-step action plan creation\",\"Resource and timeline estimation\",\"Integration with GRC issue records\"],\"related_products\":[\"Integrated Risk Management\",\"Now Assist AI Agents\",\"Security Operations\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2025-12-22T19:05:11.365947+00:00\",\"updated_at\":\"2026-05-18T20:41:18.837995+00:00\"},{\"id\":\"2b284ff4-0a89-4bca-80f1-d30254c35150\",\"name\":\"Issue identifier Complaint Case Intake AI agent\",\"category\":\"CRM\",\"collection\":\"Complaint Case AI Agents collection\",\"description\":\"Issue identifier Complaint Case Intake AI agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under CRM / Complaint Case AI Agents collection.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/concept/csm-ai-agents.html\",\"use_cases\":[\"Find where Issue identifier Complaint Case Intake AI agent fits in Complaint Case AI Agents collection workflows\",\"Compare Issue identifier Complaint Case Intake AI agent with related agents in Customer Service Management\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: CRM\",\"Collection/context: Complaint Case AI Agents collection\",\"Workflow signal: ServiceNow workflow automation\"],\"related_products\":[\"Customer Service Management\",\"Now Assist AI Agents\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.065198+00:00\",\"updated_at\":\"2026-05-18T20:41:18.90504+00:00\"},{\"id\":\"7cdcb7eb-1d27-44dc-9321-9df697314df9\",\"name\":\"Issue readiness\",\"category\":\"Integration Hub\",\"collection\":\"Integration Hub\",\"description\":\"Issue readiness is a source-backed ServiceNow AI agent directory record listed in Zurich Patch 5 under Integration Hub. SNAgents tracks this agent for discovery, comparison, release provenance, and related Integration Hub / Now Assist AI Agents context without asserting undocumented product behavior.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Find where Issue readiness fits in Integration Hub workflows\",\"Compare Issue readiness with related agents in Integration Hub\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Zurich Patch 5\",\"Directory category: Integration Hub\",\"Collection/context: Integration Hub\",\"Workflow signal: ServiceNow workflow automation\"],\"related_products\":[\"Integration Hub\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2026-02-03T17:02:02.114399+00:00\",\"updated_at\":\"2026-05-18T20:41:18.982337+00:00\"},{\"id\":\"d0ba70ae-cd66-48af-9473-c12c8b18b889\",\"name\":\"Issue trend anal
1ysis AI agent\",\"category\":\"Platform AI Agents\",\"collection\":\"Platform AI Agents and Skills\",\"description\":\"Analyzes trends across issues, incidents, and cases to identify patterns, emerging problems, and areas requiring attention. Uses AI to detect volume spikes, recurring themes, and correlation patterns across records over time. Helps teams proactively address systemic issues before they escalate and supports data-driven decision making for process improvement.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Identifying emerging incident trends that may indicate a larger problem\",\"Detecting seasonal patterns in customer service case volumes\",\"Analyzing change failure trends to improve change management processes\",\"Spotting correlation between infrastructure changes and incident spikes\"],\"features\":[\"Trend detection across incident, case, and problem volumes\",\"Pattern recognition for recurring issues and root causes\",\"Anomaly detection for volume spikes and unusual patterns\",\"Correlation analysis across multiple data dimensions\",\"Trend reporting with actionable insight recommendations\"],\"related_products\":[\"ServiceNow Platform\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 3\",\"created_at\":\"2025-12-22T19:05:12.647784+00:00\",\"updated_at\":\"2026-05-18T20:41:19.052838+00:00\"},{\"id\":\"3ae141e4-271e-4f75-8161-ee02e85308df\",\"name\":\"ITOM Agent\",\"category\":\"Technology AI Agents\",\"collection\":\"AI Agents for AIOps\",\"description\":\"Serves as the primary ITOM (IT Operations Management) AI agent that coordinates operational intelligence activities including event correlation, topology analysis, and automated remediation orchestration. Acts as the central agent for IT operations automation, connecting monitoring data with CMDB topology and change management for intelligent operations.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/concept/aiops-ai-agents.html\",\"use_cases\":[\"Correlating events across multiple monitoring tools into actionable incidents\",\"Orchestrating automated remediation for known operational issues\",\"Providing topology context for infrastru
1cture problem diagnosis\",\"Coordinating multi-step remediation workflows across infrastructure layers\"],\"features\":[\"Event correlation and noise reduction across monitoring sources\",\"CMDB topology-aware operational intelligence\",\"Automated remediation workflow orchestration\",\"Integration with discovery and service mapping data\",\"Operational health dashboard and reporting\"],\"related_products\":[\"IT Operations Management\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 3\",\"created_at\":\"2025-12-22T19:05:11.365947+00:00\",\"updated_at\":\"2026-05-18T20:41:19.129331+00:00\"},{\"id\":\"0a3cf9ac-ec8c-4a0a-9fa3-06befd42f5f5\",\"name\":\"ITSM incident resolution investigation AI agent\",\"category\":\"Technology AI Agents\",\"collection\":\"IT Service Management AI agent collection\",\"description\":\"Investigates ITSM incidents by searching knowledge bases, past incident resolutions, known errors, and related records to find potential solutions. Analyzes the incident description and context to retrieve the most relevant resolution information, significantly reducing the time agents spend searching for answers. Acts as a first-line investigation assistant that surfaces actionable resolution guidance.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Accelerating L1 agent resolution by surfacing relevant knowledge articles\",\"Finding resolutions for recurring incidents by matching historical patterns\",\"Identifying known errors that explain current incident symptoms\",\"Reducing escalations by providing L1 with L2/L3 resolution knowledge\"],\"features\":[\"Semantic search across knowledge bases and past incident resolutions\",\"Similar incident matching using AI-powered pattern recognition\",\"Known error database integration for root cause identification\",\"Resolution confidence scoring and ranking\",\"Context-aware search that considers CI, category, and symptom details\"],\"related_products\":[\"IT Service Management\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2025-12-22T19:05:12.030692+00:00\",\"updated_at\":\"2026-05-18T20:41:19.200374+00:00\"},{\"id\":\"af6cc30d-bdc2-421d-9eba-ff5c49200db4\",\"name\":\"ITSM incident resolution plan investigation AI agent\",\"category\":\"IT Service Management AI agent collection\",\"collection\":\"IT Service Management AI agent collection\",\"description\":\"ITSM incident resolution plan investigation AI agent is a source-backed ServiceNow AI agent directory record listed in Zurich Patch 5 under IT Service Management AI agent collection. SNAgents tracks this agent for discovery, comparison, release provenance, and related IT Service Management / Now Assist AI Agents context without asserting undocumented product behavior.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/concept/itsm-ai-agents.html\",\"use_cases\":[\"Find where ITSM incident resolution plan investigation AI agent fits in IT Service Management AI agent collection workflows\",\"Compare ITSM incident resolution plan investigation AI agent with related agents in IT Service Management\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Zurich Patch 5\",\"Directory category: IT Service Management AI agent collection\",\"Collection/context: IT Service Management AI agent collection\",\"Workflow signal: analysis and investigation\"],\"related_products\":[\"IT Service Management\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2026-02-03T14:26:06.154408+00:00\",\"updated_at\":\"2026-05-18T20:41:19.278677+00:00\"},{\"id\":\"51d3107e-b76d-466e-8d62-046b54e28c13\",\"name\":\"ITSM Skill Hub (ServiceNow Store)\",\"category\":\"ServiceNow Store AI Agent Marketplace\",\"collection\":\"InMorphis Consulting Pvt Ltd.\",\"description\":\"ITSM Skill Hub is a ServiceNow Store AI Agent Marketplace listing from InMorphis Consulting Pvt Ltd.. SNAgents tracks its Store source, publisher context, and marketplace metadata separately from platform-native ServiceNow AI agents.\",\"documentation_url\":\"https://store.servicenow.com/store/app/1882784c1b2ae210229141d1b24bcb1d\",\"use_cases\":[\"Evaluate ITSM Skill Hub as a ServiceNow Store AI Agent Marketplace listing\",\"Compare publisher, pricing, and latest-update context for ITSM Skill Hub\",\"Review InMorphis Consulting Pvt Ltd. as the listed Store publisher\"],\"features\":[\"Seller: InMorphis Consulting Pvt Ltd.\",\"Price type: paid\",\"Store listing type: scoped_app\"],\"related_products\":[\"ServiceNow Store\",\"IT Service Management\",\"Now Assist AI Agents\"],\"release_version\":\"ServiceNow Store\",\"created_at\":\"2026-05-18T20:00:39.882716+00:00\",\"updated_at\":\"2026-05-18T20:41:19.3544+00:00\"},{\"id\":\"a1732429-8490-4918-bcc0-e4670df84e6f\",\"name\":\"Jenkins build management AI agent\",\"category\":\"Integration AI Agents\",\"collection\":\"Jenkins Spoke\",\"description\":\"Manages Jenkins build operations from ServiceNow including triggering builds, monitoring build status, and retrieving build results. Enables CI/CD pipeline integration where ServiceNow change and release workflows can trigger and track Jenkins builds.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Triggering deployment builds when change requests are approved\",\"Monitoring build status during release management workflows\",\"Retrieving build artifacts for deployment verification\",\"Tracking build results as part of change implementation evidence\"],\"features\":[\"Build triggering with parameter support\",\"Build status monitoring and polling\",\"Build result and artifact retrieval\",\"Build queue management\",\"Integration with ServiceNow change and release workflows\"],\"related_products\":[\"Integration Hub\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2025-12-22T19:05:12.030692+00:00\",\"updated_at\":\"2026-05-18T20:41:19.430017+00:00\"},{\"id\":\"b0c14ba5-8fdf-42b2-b7b9-d7de071cffbf\",\"name\":\"Jenkins configuration management AI agent\",\"category\":\"Integration AI Agents\",\"collection\":\"Jenkins Spoke\",\"description\":\"Manages Jenkins server and job configurations from ServiceNow including reading and updating Jenkins configurations. Enables platform teams to manage Jenkins settings through ServiceNow governance workflows.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Reviewing Jenkins job configurations during change audit\",\"Updating job configurations through ServiceNow change workflows\",\"Retrieving system information for capacity planning\",\"Documenting Jenkins configurations for c
1ompliance\"],\"features\":[\"Jenkins configuration retrieval and management\",\"Job configuration reading and updating\",\"System configuration access\",\"Plugin information retrieval\",\"Configuration backup and versioning\"],\"related_products\":[\"Integration Hub\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2025-12-22T19:05:12.030692+00:00\",\"updated_at\":\"2026-05-18T20:41:19.505318+00:00\"},{\"id\":\"88f2d697-5e7d-4039-92e0-ac2b146b6f9e\",\"name\":\"Jenkins job management AI agent\",\"category\":\"Integration AI Agents\",\"collection\":\"Jenkins Spoke\",\"description\":\"Manages Jenkins jobs from ServiceNow including job creation, configuration, enabling, disabling, and deletion. Enables DevOps teams to manage Jenkins job lifecycle through ServiceNow IT governance workflows.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Creating Jenkins jobs for new application projects\",\"Disabling jobs for decommissioned applications\",\"Managing job configurations through change management\",\"Listing available jobs for deployment workflow selection\"],\"features\":[\"Job creation and configuration management\",\"Job enable and disable operations\",\"Job deletion and cleanup\",\"Job listing and search\",\"Integration with ServiceNow SDLC workflows\"],\"related_products\":[\"Integration Hub\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2025-12-22T19:05:12.030692+00:00\",\"updated_at\":\"2026-05-18T20:41:19.583587+00:00\"},{\"id\":\"28d68cfa-1aed-412e-aa81-e0953389b4f6\",\"name\":\"Jenkins user management AI agent\",\"category\":\"Integration AI Agents\",\"collection\":\"Jenkins Spoke\",\"description\":\"Manages Jenkins user accounts from ServiceNow including user provisioning, permission management, and access control. Ensures Jenkins access is governed through ServiceNow identity management processes.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Provisioning Jenkins access for new development team members\",\"Revoking Jenkins access during employee offboarding\",\"Managing Jenkins permissions as part of role-based access reviews\",\"Auditing Jenkins user access for compliance\"],\"features\":[\"Jenkins user account provisioning\",\"Permission and role assignment\",\"User deprovisioning and access removal\",\"User listing and querying\",\"Integration with ServiceNow access governance\"],\"related_products\":[\"Integration Hub\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2025-12-22T19:05:12.030692+00:00\",\"updated_at\":\"2026-05-18T20:41:19.65961+00:00\"},{\"id\":\"76df7593-4371-47ab-b205-849548d8aba5\",\"name\":\"Jenkins view management AI agent\",\"category\":\"Integration AI Agents\",\"collection\":\"Jenkins Spoke\",\"description\":\"Manages Jenkins views from ServiceNow including view creation, configuration, and job organization within views. Enables teams to manage Jenkins dashboard views through ServiceNow workflows.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Creating team-specific Jenkins views for project organization\",\"Adding jobs to views during project onboarding\",\"Managing view configurations for dashboard organization\",\"Cleaning up views when projects are completed\"],\"features\":[\"View creation and configuration\",\"Job assignment to views\",\"View listing and management\",\"View deletion and cleanup\",\"Custom view filter configuration\"],\"related_products\":[\"Integration Hub\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2025-12-22T19:05:12.030692+00:00\",\"updated_at\":\"2026-05-18T20:41:19.734547+00:00\"},{\"id\":\"2ea5d798-4209-45ad-82c2-8f1488f3efc0\",\"name\":\"Jira audit management AI agent\",\"category\":\"Integration AI Agents\",\"collection\":\"Jira Spoke\",\"description\":\"Retrieves Jira audit logs from ServiceNow for compliance monitoring and change tracking. Provides visibility into Jira activities and configuration changes through ServiceNow compliance workflows.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Retrieving Jira audit logs for compliance audits\",\"Tracking configuration changes in Jira projects\",\"Monitoring user activity for security reviews\",\"Generating audit reports for regulatory compliance\"],\"features\":[\"Jira audit log retrieval and querying\",\"Activity filtering by user, date, and action type\",\"Change history tracking\",\"Compliance report generation\",\"Integration with ServiceNow audit management\"],\"related_products\":[\"Integrated Risk Management\",\"Now Assist AI Agents\",\"Integration Hub\"],\"release_version\":\"Zurich Patch 3\",\"created_at\":\"2025-12-22T19:05:12.030692+00:00\",\"updated_at\":\"2026-05-18T20:41:19.80783+00:00\"},{\"id\":\"cc7c0268-6437-4967-9c6e-d9c24ea5e6b9\",\"name\":\"Jira group management AI agent\",\"category\":\"Integration AI Agents\",\"collection\":\"Jira Spoke\",\"description\":\"Manages Jira groups from ServiceNow for access control and permission management. Enables administrators to manage Jira group memberships through ServiceNow identity governance workflows.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Managing Jira project access through group membership\",\"Synchronizing Jira groups with ServiceNow team structures\",\"Updating group membership during role changes\",\"Auditing Jira group access for compliance reviews\"],\"features\":[\"Jira group creation and management\",\"Group membership add and remove\",\"Group listing and search\",\"Permission scheme group assignment\",\"Synchronization with ServiceNow groups\"],\"related_products\":[\"Integration Hub\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 3\",\"created_at\":\"2025-12-22T19:05:12.030692+00:00\",\"updated_at\":\"2026-05-18T20:41:19.883709+00:00\"},{\"id\":\"14335fe5-c1b7-481b-8a3b-08ff5e38deb3\",\"name\":\"Jira issue management AI agent\",\"category\":\"Integration AI Agents\",\"collection\":\"Jira Spoke\",\"description\":\"Manages Jira issues from ServiceNow including creation, updates, transitions, and commenting. Provides the core integration capability for bidirectional issue tracking between ServiceNow and Jira.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Creating Jira issues from ServiceNow defect or enhancement records\",\"Updating Jira issue status when ServiceNow tasks are completed\",\"Adding work notes to Jira issues from ServiceNow workflows\",\"Linking related Jira issues to ServiceNow change requests\"],\"features\":[\"Issue creation with full field population\",\"Issue status transitions and workflow management\",\"Comment and attachment operations\",\"Issue linking and relationship management\",\"Bidirectional synchronization with ServiceNow records\"],\"related_products\":[\"Integration Hub\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 3\",\"created_at\":\"2025-12-22T19:05:12.030692+00:00\",\"updated_at\":\"2026-05-18T20:41:19.96024+00:00\"},{\"id\":\"64eea02b-78d8-4e02-a651-96c26086091c\",\"name\":\"Jira project management AI agent\",\"category\":\"Integration AI Agents\",\"collection\":\"Jira Spoke\",\"description\":\"Manages Jira projects from ServiceNow including project creation, configuration, and lifecycle management. Enables project portfolio management integration between ServiceNow and Jira.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Creating Jira projects when new initiatives are approved in ServiceNow\",\"Managing project configurations through ServiceNow governance\",\"Setting up project components aligned with ServiceNow work breakdown\",\"Archiving Jira projects when ServiceNow projects are completed\"],\"features\":[\"Project creation with template and scheme configuration\",\"Project settings management\",\"Project component and version management\",\"Project listing and search\",\"Integration with ServiceNow project management\"],\"related_products\":[\"Integration Hub\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 3\",\"created_at\":\"2025-12-22T19:05:12.030692+00:00\",\"updated_at\":\"2026-05-18T20:41:20.036564+00:00\"},{\"id\":\"f144890e-60b4-445d-b6dc-66780f5c0a37\",\"name\":\"Jira Service Management organization management AI agent\",\"category\":\"Integration AI Agents\",\"collection\":\"Jira Service Management Spoke\",\"description\":\"Manages Jira Service Management organizations from ServiceNow for customer organization structure management. Enables bidirectional organization data management between ServiceNow and JSM.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Creating JSM organizations aligned with ServiceNow customer accounts\",\"Managing organization membership for customer access control\",\"Synchronizing organization data between platforms\",\"Setting up customer organizations for multi-tenant support\"],\"features\":[\"Organization creation and management in JSM\",\"Organization membership management\",\"Organization property configuration\",\"Organization search and retrieval\",\"Integration with ServiceNow account structures\"],\"related_products\":[\"Integration Hub\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2025-12-22T19:05:12.030692+00:00\",\"updated_at\":\"2026-05-18T20:41:20.108777+00:00\"},{\"id\":\"cfa47acb-96f1-42ef-8be0-1c2c4bc747da\",\"name\":\"Jira Service Management request management AI agent\",\"category\":\"Integration AI Agents\",\"collection\":\"Jira Service Management Spoke\",\"description\":\"Manages Jira Service Management requests from ServiceNow including request creation, status tracking, and resolution. Enables cross-platform service request management for organizations using both ServiceNow and JSM.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Creating JSM requests from ServiceNow service catalog orders\",\"Tracking JSM request status within ServiceNow workflows\",\"Synchronizing request updates between ServiceNow and JSM\",\"Managing cross-platform service delivery with unified tracking\"],\"features\":[\"Service request creation in JSM from ServiceNow\",\"Request status tracking and updates\",\"Request comment and attachment management\",\"SLA monitoring across platforms\",\"Bidirectional request synchronization\"],\"related_products\":[\"Integration Hub\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2025-12-22T19:05:12.030692+00:00\",\"updated_at\":\"2026-05-18T20:41:20.186205+00:00\"},{\"id\":\"d38d355e-4ccb-4adf-9f62-ead183b165a6\",\"name\":\"Jira Service Management service desk management AI agent\",\"category\":\"Integration AI Agents\",\"collection\":\"Jira Service Management Spoke\",\"description\":\"Manages Jira Service Management service desk configurations from ServiceNow including desk setup, queue management, and settings. Enables platform administrators to manage JSM service desk operations through ServiceNow governance workflows.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Configuring JSM service desks aligned with ServiceNow service offerings\",\"Managing request queues for cross-platform service delivery\",\"Setting up request types mapped to ServiceNow catalog items\",\"Administering service desk settings through unified governance\"],\"features\":[\"Service desk configuration management\",\"Queue setup and management\",\"Request type configuration\",\"Service desk settings management\",\"Integration with ServiceNow service catalog structure\"],\"related_products\":[\"Integration Hub\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 3\",\"created_at\":\"2025-12-22T19:05:12.030692+00:00\",\"updated_at\":\"2026-05-18T20:41:20.252293+00:00\"},{\"id\":\"9f7d0516-95f7-4dee-8559-f069243ec776\",\"name\":\"Jira sprint management AI agent\",\"category\":\"Integration AI Agents\",\"collection\":\"Jira Spoke\",\"description\":\"Manages Jira sprints from ServiceNow including sprint creation, planning, and status tracking. Enables agile development coordination where ServiceNow provides portfolio-level oversight of Jira sprint activities.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Creating sprints aligned with ServiceNow release schedules\",\"Tracking sprint progress from ServiceNow project dashboards\",\"Managing sprint boundaries for cross-platform release planning\",\"Reporting on sprint velocity for capacity planning\"],\"features\":[\"Sprint creation and configuration\",\"Sprint start and completion management\",\"Sprint issue assignment\",\"Sprint velocity and progress tracking\",\"Integration with ServiceNow agile management\"],\"related_products\":[\"Integration Hub\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 3\",\"created_at\":\"2025-12-22T19:05:12.030692+00:00\",\"updated_at\":\"2026-05-18T20:41:20.332677+00:00\"},{\"id\":\"dcb5b3d7-6c91-48a5-b7e5-72c600786eb3\",\"name\":\"Jira story management AI agent\",\"category\":\"Integration AI Agents\",\"collection\":\"Jira Spoke\",\"description\":\"Manages Jira stories (user stories and other issue types) from ServiceNow including story creation, estimation, and lifecycle tracking. Enables requirements management integration between ServiceNow demand management and Jira backlog management.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Creating Jira user stories from ServiceNow requirements\",\"Tracking story completion as part of ServiceNow release management\",\"Managing story estimation for capacity planning\",\"Linking stories to ServiceNow demand records for traceability\"],\"features\":[\"Story creation with acceptance criteria and story points\",\"Story estimation and sizing management\",\"Story status tracking through agile workflows\",\"Story linking to epics and parent issues\",\"Integration with ServiceNow demand and requirements\"],\"related_products\":[\"Integration Hub\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 3\",\"created_at\":\"2025-12-22T19:05:12.030692+00:00\",\"updated_at\":\"2026-05-18T20:41:20.405558+00:00\"},{\"id\":\"46df11e8-1782-4421-a5e9-7824fd4a1918\",\"name\":\"Jira user management AI agent\",\"category\":\"Integration AI Agents\",\"collection\":\"Jira Spoke\",\"description\":\"Manages Jira user accounts from ServiceNow including user provisioning, deprovisioning, and profile management. Ensures Jira access is governed through ServiceNow identity and access management processes.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Provisioning Jira access for new development team members\",\"Deprovisioning Jira accounts during employee offboarding\",\"Updating user profiles when roles change\",\"Auditing Jira user access for compliance reviews\"],\"features\":[\"Jira user provisioning and deprov
1isioning\",\"User role and permission management\",\"Profile and email configuration\",\"User search and listing\",\"Integration with ServiceNow access governance\"],\"related_products\":[\"Integration Hub\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 3\",\"created_at\":\"2025-12-22T19:05:12.030692+00:00\",\"updated_at\":\"2026-05-18T20:41:20.480889+00:00\"},{\"id\":\"aef4e4b7-b5f2-4b7d-b052-cc49d7bd4caf\",\"name\":\"Jira utility management AI agent\",\"category\":\"Integration AI Agents\",\"collection\":\"Jira Spoke\",\"description\":\"Provides utility operations for Jira integration from ServiceNow including field option management, status retrieval, and system information access. Serves as a helper agent for other Jira spoke agents that need reference data.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Retrieving Jira field options for dynamic form population in ServiceNow\",\"Looking up valid status transitions for issue workflow management\",\"Getting available priorities and issue types for record creation\",\"Health checking Jira connectivity for integration monitoring\"],\"features\":[\"Custom field option retrieval\",\"Status and workflow state listing\",\"Priority and issue type enumeration\",\"System information and health checking\",\"Reference data caching for performance\"],\"related_products\":[\"Integration Hub\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 3\",\"created_at\":\"2025-12-22T19:05:12.030692+00:00\",\"updated_at\":\"2026-05-18T20:41:20.553191+00:00\"},{\"id\":\"577af49b-c2e4-4cba-bba4-86cbc8caf6d6\",\"name\":\"Job requisition creation AI agent\",\"category\":\"EMPLOYEE\",\"collection\":\"HR Talent AI Agent Collection\",\"description\":\"Job requisition creation AI agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under EMPLOYEE / HR Talent AI Agent Collection.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/concept/hrsd-ai-agents.html\",\"use_cases\":[\"Find where Job requisition creation AI agent fits in HR Talent AI Agent Collection workflows\",\"Compare Job requisition creation AI agent with related agents in HR Service Delivery\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: EMPLOYEE\",\"Collection/context: HR Talent AI Agent Collection\",\"Workflow signal: record, plan, or content creation\"],\"related_products\":[\"HR Service Delivery\",\"Now Assist AI Agents\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.419837+00:00\",\"updated_at\":\"2026-05-18T20:41:20.621372+00:00\"},{\"id\":\"e4d674bf-5f0e-4c9c-a035-a749f9476188\",\"name\":\"KAISY (ServiceNow Store)\",\"category\":\"ServiceNow Store AI Agent Marketplace\",\"collection\":\"Zeb AI Inc\",\"description\":\"Empowering Tomorrow: AI-Enhanced Solutions for Smarter, Seamless Experiences\",\"documentation_url\":\"https://store.servicenow.com/store/app/92faaf721b7ea6502ca2a643604bcb84\",\"use_cases\":[\"Evaluate KAISY as a ServiceNow Store AI Agent Marketplace listing\",\"Compare publisher, pricing, and latest-update context for KAISY\",\"Review Zeb AI Inc as the listed Store publisher\"],\"features\":[\"Seller: Zeb AI Inc\",\"Price type: paid\",\"Store listing type: scoped_app\"],\"related_products\":[\"ServiceNow Store\"],\"release_version\":\"ServiceNow Store\",\"created_at\":\"2026-05-18T20:00:39.882716+00:00\",\"updated_at\":\"2026-05-18T20:41:20.694841+00:00\"},{\"id\":\"5bf0c65c-61dd-4a29-8eb9-d1fbf9a27ca7\",\"name\":\"KB content consolidation AI agent\",\"category\":\"Platform AI Agents\",\"collection\":\"Now Assist in Knowledge Management\",\"description\":\"Consolidates and merges related knowledge base articles to reduce redundancy and improve content quality. It identifies duplicate or overlapping KB articles and helps knowledge managers create unified, comprehensive articles.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Knowledge manager consolidates duplicate troubleshooting articles\",\"Merging outdated KB articles with updated versions\",\"Reducing knowledge base bloat by combining overlapping content\",\"Creating comprehensive articles from multiple partial sources\"],\"features\":[\"Duplicate KB article detection\",\"Content overlap anal
1ysis\",\"Automated article merging suggestions\",\"Consolidated article generation\",\"Redirect management for merged articles\"],\"related_products\":[\"ServiceNow Platform\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 3\",\"created_at\":\"2025-12-22T19:05:12.647784+00:00\",\"updated_at\":\"2026-05-18T20:41:20.763872+00:00\"},{\"id\":\"10ed4b55-4168-48bf-8aa1-d334d84f9006\",\"name\":\"KB content creation AI agent\",\"category\":\"Platform AI Agents\",\"collection\":\"Now Assist in Knowledge Management\",\"description\":\"Creates new knowledge base articles from various sources including incident resolutions, chat transcripts, and subject matter expert input. It automates KB content creation to keep the knowledge base current and comprehensive.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Creating KB articles from frequently resolved incident types\",\"Converting chat support transcripts into knowledge articles\",\"Generating how-to articles from process documentation\",\"Building FAQ articles from common service desk questions\"],\"features\":[\"Automated KB article generation\",\"Multi-source content creation\",\"Template-based article formatting\",\"Knowledge gap-driven article suggestions\",\"Review and approval workflow integration\"],\"related_products\":[\"ServiceNow Platform\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 3\",\"created_at\":\"2025-12-22T19:05:12.647784+00:00\",\"updated_at\":\"2026-05-18T20:41:20.838826+00:00\"},{\"id\":\"e85852b7-1e88-4567-ba94-cde73ea1019a\",\"name\":\"Kentik analysis AI agent\",\"category\":\"Observability\",\"collection\":\"AI agents for Observability\",\"description\":\"Integrates with Kentik's network observability platform to analyze network performance data, traffic patterns, and anomalies directly within ServiceNow. It helps IT teams correlate network issues with service impacts for faster incident resolution.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Network engineer investigates bandwidth anomalies detected by Kentik\",\"IT ops correlates Kentik alerts with ServiceNow incidents\",\"Capacity planning team analyzes traffic growth trends\",\"NOC team gets AI-summarized network health from Kentik data\"],\"features\":[\"Kentik network data integration\",\"Traffic pattern analysis and anomaly detection\",\"Network performance metric correlation\",\"Automated insight generation from Kentik telemetry\",\"Service impact mapping from network events\"],\"related_products\":[\"IT Operations Management\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2025-12-22T19:05:11.365947+00:00\",\"updated_at\":\"2026-05-18T20:41:20.910158+00:00\"},{\"id\":\"421de8fc-87d7-4708-9fb5-e97f72a02dbf\",\"name\":\"Knowledge transfer reviewer\",\"category\":\"EMPLOYEE\",\"collection\":\"HR Service Delivery AI agent collection\",\"description\":\"Knowledge transfer reviewer is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under EMPLOYEE / HR Service Delivery AI agent collection.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/concept/hrsd-ai-agents.html\",\"use_cases\":[\"Find where Knowledge transfer reviewer fits in HR Service Delivery AI agent collection workflows\",\"Compare Knowledge transfer reviewer with related agents in HR Service Delivery\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: EMPLOYEE\",\"Collection/context: HR Service Delivery AI agent collection\",\"Workflow signal: ServiceNow workflow automation\"],\"related_products\":[\"HR Service Delivery\",\"Now Assist AI Agents\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.065198+00:00\",\"updated_at\":\"2026-05-18T20:41:20.982774+00:00\"},{\"id\":\"3be09100-63e0-4a35-b1e3-822ee7fe9734\",\"name\":\"Kubernetes endpoint management AI agent\",\"category\":\"Integration AI Agents\",\"collection\":\"Kubernetes Spoke\",\"description\":\"Manages Kubernetes endpoints from ServiceNow for service discovery and network configuration management. Enables operations teams to monitor and manage Kubernetes endpoint configurations through ServiceNow ITOM workflows.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Monitoring Kubernetes service endpoints during incident investigation\",\"Verifying endpoint health as part of application deployment validation\",\"Managing endpoint configurations through change management workflows\",\"Tracking endpoint changes for CMDB accuracy\"],\"features\":[\"Endpoint listing and status retrieval\",\"Endpoint configuration management\",\"Service endpoint health monitoring\",\"Network policy integration\",\"Integration with ServiceNow CMDB for endpoint tracking\"],\"related_products\":[\"Integration Hub\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 3\",\"created_at\":\"2025-12-22T19:05:12.030692+00:00\",\"updated_at\":\"2026-05-18T20:41:21.061496+00:00\"},{\"id\":\"ea48ae8b-6306-486e-83fb-60160cc07fab\",\"name\":\"Kubernetes namespace management AI agent\",\"category\":\"Integration AI Agents\",\"collection\":\"Kubernetes Spoke\",\"description\":\"Manages Kubernetes namespaces from ServiceNow including creation, configuration, resource quota management, and lifecycle operations. Enables platform teams to manage namespace provisioning through ServiceNow IT governance workflows.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Provisioning Kubernetes namespaces for new application teams\",\"Managing resource quotas based on approved capacity requests\",\"Cleaning up namespaces for decommissioned applications\",\"Labeling namespaces for governance and cost allocation\"],\"features\":[\"Namespace creation and deletion\",\"Resource quota and limit range configuration\",\"Namespace label and annotation management\",\"Namespace listing and status monitoring\",\"Integration with ServiceNow request fulfillment\"],\"related_products\":[\"Integration Hub\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 3\",\"created_at\":\"2025-12-22T19:05:12.030692+00:00\",\"updated_at\":\"2026-05-18T20:41:21.136218+00:00\"},{\"id\":\"b990be48-5db8-421b-be20-e1aa239dde01\",\"name\":\"Kubernetes node management AI agent\",\"category\":\"Integration AI Agents\",\"collection\":\"Kubernetes Spoke\",\"description\":\"Manages Kubernetes cluster nodes from ServiceNow including node status monitoring, cordon/drain operations, and capacity tracking. Enables operations teams to manage cluster infrastru
1cture through ServiceNow ITOM workflows.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Draining nodes before hardware maintenance through change workflows\",\"Monitoring node health during cluster capacity incidents\",\"Tracking node utilization for capacity planning\",\"Managing node labels for workload scheduling policies\"],\"features\":[\"Node status and health monitoring\",\"Node cordon and drain operations for maintenance\",\"Node capacity and utilization tracking\",\"Node label and taint management\",\"Integration with ServiceNow CMDB for node inventory\"],\"related_products\":[\"Integration Hub\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 3\",\"created_at\":\"2025-12-22T19:05:12.030692+00:00\",\"updated_at\":\"2026-05-18T20:41:21.212063+00:00\"},{\"id\":\"f8f352c5-9f2a-42e3-a6d1-9018b67ee483\",\"name\":\"Kubernetes pod management AI agent\",\"category\":\"Integration AI Agents\",\"collection\":\"Kubernetes Spoke\",\"description\":\"Manages Kubernetes pods from ServiceNow including pod status monitoring, log retrieval, and lifecycle operations. Enables application support teams to investigate pod issues through ServiceNow incident and problem management workflows.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Retrieving pod logs during application incident investigation\",\"Restarting failed pods as part of incident remediation\",\"Monitoring pod status during application deployment changes\",\"Investigating pod scheduling issues for capacity-related incidents\"],\"features\":[\"Pod status and health monitoring\",\"Pod log retrieval for troubleshooting\",\"Pod restart and deletion operations\",\"Pod listing with label selector filtering\",\"Integration with ServiceNow incident management\"],\"related_products\":[\"Integration Hub\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 3\",\"created_at\":\"2025-12-22T19:05:12.030692+00:00\",\"updated_at\":\"2026-05-18T20:41:21.279323+00:00\"},{\"id\":\"60c325dd-795b-4e3a-a644-683d079bf9f6\",\"name\":\"Kubernetes secret management AI agent\",\"category\":\"Integration AI Agents\",\"collection\":\"Kubernetes Spoke\",\"description\":\"Manages Kubernetes secrets from ServiceNow for secure credential and configuration management. Enables security teams to manage application secrets through ServiceNow governance workflows with proper access controls.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Creating application secrets during deployment workflows\",\"Rotating secrets as part of security compliance procedures\",\"Managing database credentials through ServiceNow access governance\",\"Auditing secret access for security compliance reviews\"],\"features\":[\"Secret creation and management with encryption\",\"Secret rotation and version management\",\"Access control for secret operations\",\"Secret listing with namespace filtering\",\"Integration with ServiceNow credential management\"],\"related_products\":[\"Integration Hub\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 3\",\"created_at\":\"2025-12-22T19:05:12.030692+00:00\",\"updated_at\":\"2026-05-18T20:41:21.357354+00:00\"},{\"id\":\"93940b1d-a4aa-4720-8c9c-a2344c0db16e\",\"name\":\"Kubernetes service management AI agent\",\"category\":\"Integration AI Agents\",\"collection\":\"Kubernetes Spoke\",\"description\":\"Manages Kubernetes services from ServiceNow including service creation, configuration, and exposure management. Enables application teams to manage Kubernetes service networking through ServiceNow change and deployment workflows.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Creating Kubernetes services during application deployment changes\",\"Configuring load balancer services for external application access\",\"Managing service configurations through change management\",\"Monitoring service status during incident investigation\"],\"features\":[\"Service creation and type configuration (ClusterIP, NodePort, LoadBalancer)\",\"Service port and selector management\",\"Service listing and status monitoring\",\"External access configuration\",\"Integration with ServiceNow CMDB service records\"],\"related_products\":[\"Integration Hub\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 3\",\"created_at\":\"2025-12-22T19:05:12.030692+00:00\",\"updated_at\":\"2026-05-18T20:41:21.433219+00:00\"},{\"id\":\"4d0d8091-1d1a-47cd-a6ea-86d7037b9d21\",\"name\":\"Kubernetes volume management AI agent\",\"category\":\"Integration AI Agents\",\"collection\":\"Kubernetes Spoke\",\"description\":\"Manages Kubernetes persistent volumes and volume claims from ServiceNow for storage management. Enables storage teams to manage Kubernetes storage resources through ServiceNow capacity and change management workflows.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Provisioning persistent storage for stateful application deployments\",\"Managing storage claims through capacity request workflows\",\"Monitoring volume utilization for capacity planning\",\"Cleaning up unused volumes for cost optimization\"],\"features\":[\"Persistent volume creation and management\",\"Volume claim provisioning and binding\",\"Storage class configuration\",\"Volume status and capacity monitoring\",\"Integration with ServiceNow storage management\"],\"related_products\":[\"Integration Hub\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 3\",\"created_at\":\"2025-12-22T19:05:12.030692+00:00\",\"updated_at\":\"2026-05-18T20:41:21.515034+00:00\"},{\"id\":\"69b0a649-15b1-49ec-8e73-6a04863d0f6d\",\"name\":\"Language Configuration Agent\",\"category\":\"PLATFORM\",\"collection\":\"Now Assist Center\",\"description\":\"Language Configuration Agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under PLATFORM / Now Assist Center.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Find where Language Configuration Agent fits in Now Assist Center workflows\",\"Compare Language Configuration Agent with related agents in ServiceNow Platform\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: PLATFORM\",\"Collection/context: Now Assist Center\",\"Workflow signal: ServiceNow workflow automation\"],\"related_products\":[\"ServiceNow Platform\",\"Now Assist AI Agents\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.419837+00:00\",\"updated_at\":\"2026-05-18T20:41:21.587729+00:00\"},{\"id\":\"29df5028-9340-4e71-b530-8e6483895235\",\"name\":\"Lead disinterest AI agent\",\"category\":\"Customer AI Agents\",\"collection\":\"Sales Development AI Agents\",\"description\":\"Handles lead disqualification and disinterest scenarios in the sales pipeline, processing opt-outs, updating lead status, and triggering appropriate follow-up actions. It ensures respectful handling of uninterested prospects while maintaining data quality.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Lead responds with a not-interested reply to outreach email\",\"Processing opt-out requests from sales communications\",\"Marking leads as disqualified with appropriate reason codes\",\"Scheduling future re-engagement for temporarily disinterested leads\"],\"features\":[\"Disinterest signal detection\",\"Lead status update automation\",\"Opt-out processing and compliance\",\"Re-engagement timing management\",\"Disqualification reason tracking\"],\"related_products\":[\"Customer Service Management\",\"Now Assist AI Agents\",\"Creator Workflows\"],\"release_version\":\"Zurich Patch 3\",\"created_at\":\"2025-12-22T19:05:12.647784+00:00\",\"updated_at\":\"2026-05-18T20:41:21.67285+00:00\"},{\"id\":\"0c137f14-570f-4284-87f2-94c5618f1362\",\"name\":\"Lead outreach AI agent\",\"category\":\"Customer AI Agents\",\"collection\":\"Sales Development AI Agents\",\"description\":\"Automates lead outreach activities for sales development teams, including email personalization, follow-up scheduling, and engagement tracking. It helps SDRs scale their outreach efforts while maintaining personalized communication with prospects.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"SDR launches a personalized email sequence to a list of qualified leads\",\"Automating follow-up emails based on prospect engagement signals\",\"Personalizing outreach based on lead firmographic data\",\"Tracking and optimizing outreach campaign effectiveness\"],\"features\":[\"Automated personalized outreach emails\",\"Follow-up sequence management\",\"Engagement tracking and scoring\",\"Multi-channel outreach coordination\",\"Best-time-to-contact optimization\"],\"related_products\":[\"Customer Service Management\",\"Now Assist AI Agents\",\"Creator Workflows\"],\"release_version\":\"Zurich Patch 3\",\"created_at\":\"2025-12-22T19:05:12.647784+00:00\",\"updated_at\":\"2026-05-18T20:41:21.743545+00:00\"},{\"id\":\"54277cda-edae-4013-8638-f4ea9e58f791\",\"name\":\"License Optimiser (ServiceNow Store)\",\"category\":\"ServiceNow Store AI Agent Marketplace\",\"collection\":\"Sysintegra Pty Ltd\",\"description\":\"License Optimiser is a ServiceNow Store AI Agent Marketplace listing from Sysintegra Pty Ltd. SNAgents tracks its Store source, publisher context, and marketplace metadata separately from platform-native ServiceNow AI agents.\",\"documentation_url\":\"https://store.servicenow.com/store/app/6a4e3e0747632e1082f632c4f16d4376\",\"use_cases\":[\"Evaluate License Optimiser as a ServiceNow Store AI Agent Marketplace listing\",\"Compare publisher, pricing, and latest-update context for License Optimiser\",\"Review Sysintegra Pty Ltd as the listed Store publisher\"],\"features\":[\"Seller: Sysintegra Pty Ltd\",\"Price type: free\",\"Store listing type: scoped_app\"],\"related_products\":[\"ServiceNow Store\"],\"release_version\":\"ServiceNow Store\",\"created_at\":\"2026-05-18T20:00:39.794151+00:00\",\"updated_at\":\"2026-05-18T20:41:21.827895+00:00\"},{\"id\":\"2dae5267-d0e1-4919-9482-5eb8f4b6180c\",\"name\":\"Link incident to problem AI agent\",\"category\":\"Technology AI Agents\",\"collection\":\"IT Service Management AI agent collection\",\"description\":\"Identifies and links incidents to existing or new problem records by anal
1yzing incident patterns, affected CIs, and symptoms. Detects when multiple incidents share a common root cause and suggests linking them to a problem record for coordinated resolution. Strengthens the incident-to-problem management process and helps organizations identify systemic issues faster.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Linking multiple VPN connectivity incidents to a single network problem\",\"Identifying application performance incidents caused by the same infrastructure issue\",\"Creating problem records when incident volume for a CI exceeds thresholds\",\"Building comprehensive problem impact analysis from linked incident data\"],\"features\":[\"AI-powered pattern detection across incident descriptions and affected CIs\",\"Automatic suggestion of existing problem records for linking\",\"New problem record creation when no matching problem exists\",\"Incident clustering analysis to identify related incident groups\",\"Impact quantification showing total affected users across linked incidents\"],\"related_products\":[\"IT Service Management\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2025-12-22T19:05:12.030692+00:00\",\"updated_at\":\"2026-05-18T20:41:21.900493+00:00\"},{\"id\":\"c9775fce-003c-4ca3-9e71-df27b7d0baf4\",\"name\":\"Link major incident AI agent\",\"category\":\"Technology AI Agents\",\"collection\":\"IT Service Management AI agent collection\",\"description\":\"Identifies incidents that are related to an ongoing major incident and automatically links them as child incidents. Analyzes incoming incidents in real-time against active major incidents to detect relationships based on affected services, CIs, symptoms, and timing. Prevents duplicate major incident declarations and ensures all related incidents are tracked together for accurate impact reporting.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Linking incoming user-reported incidents to an active email service outage\",\"Consolidating network-related incidents during a major infrastructure failure\",\"Preventing duplicate major incident creation for the same root cause\",\"Providing accurate user impact counts during major incident bridge calls\"],\"features\":[\"Real-time matching of new incidents against active major incidents\",\"Multi-factor correlation using CI, service, symptom, and temporal analysis\",\"Automatic child incident linking with major incident reference\",\"Major incident impact dashboard enrichment with linked incident counts\",\"Notification to affected users when their incident is linked to a major incident\"],\"related_products\":[\"IT Service Management\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2025-12-22T19:05:12.030692+00:00\",\"updated_at\":\"2026-05-18T20:41:21.972326+00:00\"},{\"id\":\"976ace4e-b7e9-4f9c-8303-745d03b87f56\",\"name\":\"Link major incident or problem AI Agent\",\"category\":\"IT Service Management AI agent collection\",\"collection\":\"IT Service Management AI agent collection\",\"description\":\"Link major incident or problem AI Agent is a source-backed ServiceNow AI agent directory record listed in Zurich Patch 5 under IT Service Management AI agent collection. SNAgents tracks this agent for discovery, comparison, release provenance, and related IT Service Management / Now Assist AI Agents context without asserting undocumented product behavior.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/concept/itsm-ai-agents.html\",\"use_cases\":[\"Find where Link major incident or problem AI Agent fits in IT Service Management AI agent collection workflows\",\"Compare Link major incident or problem AI Agent with related agents in IT Service Management\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Zurich Patch 5\",\"Directory category: IT Service Management AI agent collection\",\"Collection/context: IT Service Management AI agent collection\",\"Workflow signal: ServiceNow workflow automation\"],\"related_products\":[\"IT Service Management\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2026-02-03T14:26:06.154408+00:00\",\"updated_at\":\"2026-05-18T20:41:22.050488+00:00\"},{\"id\":\"7c6d183d-1ea2-4065-8e9e-031a55f4ca10\",\"name\":\"Local Data Analyser\",\"category\":\"IT\",\"collection\":\"Zero Touch Service Desk\",\"description\":\"Local Data Analyser is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under IT / Zero Touch Service Desk.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Find where Local Data Analyser fits in Zero Touch Service Desk workflows\",\"Compare Local Data Analyser with related agents in Now Assist AI Agents\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: IT\",\"Collection/context: Zero Touch Service Desk\",\"Workflow signal: ServiceNow workflow automation\"],\"related_products\":[\"Now Assist AI Agents\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.604795+00:00\",\"updated_at\":\"2026-05-18T20:41:22.12668+00:00\"},{\"id\":\"873b76bc-31a3-4fa2-9679-7ef575d073a1\",\"name\":\"Log Analyzer Agent\",\"category\":\"IT\",\"collection\":\"Zero Touch Service Desk\",\"description\":\"Log Analyzer Agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under IT / Zero Touch Service Desk.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Find where Log Analyzer Agent fits in Zero Touch Service Desk workflows\",\"Compare Log Analyzer Agent with related agents in Now Assist AI Agents\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: IT\",\"Collection/context: Zero Touch Service Desk\",\"Workflow signal: anal
1ysis and investigation\"],\"related_products\":[\"Now Assist AI Agents\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.604795+00:00\",\"updated_at\":\"2026-05-18T20:41:22.194391+00:00\"},{\"id\":\"97d5ded8-7132-4dbb-8653-2edbc967cf46\",\"name\":\"Manage alerts AI agent\",\"category\":\"AIOps\",\"collection\":\"AIOps\",\"description\":\"Manage alerts AI agent is a source-backed ServiceNow AI agent directory record listed in Zurich Patch 5 under AIOps. SNAgents tracks this agent for discovery, comparison, release provenance, and related IT Operations Management / Now Assist AI Agents context without asserting undocumented product behavior.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/concept/aiops-ai-agents.html\",\"use_cases\":[\"Find where Manage alerts AI agent fits in AIOps workflows\",\"Compare Manage alerts AI agent with related agents in IT Operations Management\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Zurich Patch 5\",\"Directory category: AIOps\",\"Collection/context: AIOps\",\"Workflow signal: record and integration management\"],\"related_products\":[\"IT Operations Management\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2026-02-03T14:26:06.154408+00:00\",\"updated_at\":\"2026-05-18T20:41:22.274494+00:00\"},{\"id\":\"35c86a78-b18d-4fc8-9cf6-3e22d6895586\",\"name\":\"Manage incident with voice AI agent\",\"category\":\"Technology AI Agents\",\"collection\":\"IT Service Management AI voice agent collection\",\"description\":\"Allows IT staff to manage and update existing incidents through voice commands, including adding work notes, changing status, reassigning tickets, and checking resolution progress. It enables efficient incident management without screen interaction.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Technician updates incident status while working in a server room\",\"IT manager checks incident queue status via voice\",\"Engineer adds work notes to an incident hands-free\",\"Reassigning an incident to another team via voice command\"],\"features\":[\"Voice-based incident status updates\",\"Work note addition via speech\",\"Ticket reassignment by voice\",\"Resolution progress checking\",\"Hands-free incident queue management\"],\"related_products\":[\"IT Service Management\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 3\",\"created_at\":\"2025-12-22T19:05:12.030692+00:00\",\"updated_at\":\"2026-05-18T20:41:22.343198+00:00\"},{\"id\":\"1b0f7888-5cfa-42d0-9eb5-6f79fdd92be3\",\"name\":\"Manage order operations\",\"category\":\"Manage Order Operations\",\"collection\":\"Manage Order Operations\",\"description\":\"Manage order operations is a source-backed ServiceNow AI agent directory record listed in Zurich Patch 5 under Manage Order Operations. SNAgents tracks this agent for discovery, comparison, release provenance, and related Now Assist AI Agents context without asserting undocumented product behavior.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Find where Manage order operations fits in Manage Order Operations workflows\",\"Compare Manage order operations with related agents in Now Assist AI Agents\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Zurich Patch 5\",\"Directory category: Manage Order Operations\",\"Collection/context: Manage Order Operations\",\"Workflow signal: record and integration management\"],\"related_products\":[\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2026-02-03T14:26:06.424648+00:00\",\"updated_at\":\"2026-05-18T20:41:22.429549+00:00\"},{\"id\":\"8f416d64-8fb2-4e73-ab55-d3ceaabbd8db\",\"name\":\"Manage ticket with voice AI agent\",\"category\":\"IT Service Management AI voice agent collection\",\"collection\":\"IT Service Management AI voice agent collection\",\"description\":\"Manage ticket with voice AI agent is a source-backed ServiceNow AI agent directory record listed in Zurich Patch 5 under IT Service Management AI voice agent collection. SNAgents tracks this agent for discovery, comparison, release provenance, and related IT Service Management / Now Assist AI Agents context without asserting undocumented product behavior.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/concept/itsm-ai-agents.html\",\"use_cases\":[\"Find where Manage ticket with voice AI agent fits in IT Service Management AI voice agent collection workflows\",\"Compare Manage ticket with voice AI agent with related agents in IT Service Management\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Zurich Patch 5\",\"Directory category: IT Service Management AI voice agent collection\",\"Collection/context: IT Service Management AI voice agent collection\",\"Workflow signal: voice-assisted workflow execution\"],\"related_products\":[\"IT Service Management\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2026-02-03T14:26:06.154408+00:00\",\"updated_at\":\"2026-05-18T20:41:22.504472+00:00\"},{\"id\":\"d6df0b6b-a4d2-476c-9a69-8fb3ec6c83a2\",\"name\":\"Maven AGI Copilot (ServiceNow Store)\",\"category\":\"ServiceNow Store AI Agent Marketplace\",\"collection\":\"Maven AGI Inc\",\"description\":\"Sidebar AI Copilot which provides intelligent suggested responses for use alongside ServiceNow cases, incidents, and interactions\",\"documentation_url\":\"https://store.servicenow.com/store/app/00234e1c330aba1857d93c128d5c7b5a\",\"use_cases\":[\"Evaluate Maven AGI Copilot as a ServiceNow Store AI Agent Marketplace listing\",\"Compare publisher, pricing, and latest-update context for Maven AGI Copilot\",\"Review Maven AGI Inc as the listed Store publisher\"],\"features\":[\"Seller: Maven AGI Inc\",\"Price type: free\",\"Store listing type: scoped_app\"],\"related_products\":[\"ServiceNow Store\"],\"release_version\":\"ServiceNow Store\",\"created_at\":\"2026-05-18T20:00:39.794151+00:00\",\"updated_at\":\"2026-05-18T20:41:22.578047+00:00\"},{\"id\":\"aa0650fb-e9a1-46e1-a209-345a87f5997e\",\"name\":\"Meeting scheduler AI agent\",\"category\":\"Now Assist for Integration Hub\",\"collection\":\"Now Assist for Integration Hub\",\"description\":\"Meeting scheduler AI agent is a source-backed ServiceNow AI agent directory record listed in Zurich Patch 5 under Now Assist for Integration Hub. SNAgents tracks this agent for discovery, comparison, release provenance, and related Integration Hub / Now Assist AI Agents context without asserting undocumented product behavior.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Find where Meeting scheduler AI agent fits in Now Assist for Integration Hub workflows\",\"Compare Meeting scheduler AI agent with related agents in Integration Hub\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Zurich Patch 5\",\"Directory category: Now Assist for Integration Hub\",\"Collection/context: Now Assist for Integration Hub\",\"Workflow signal: ServiceNow workflow automation\"],\"related_products\":[\"Integration Hub\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2026-02-03T14:26:06.154408+00:00\",\"updated_at\":\"2026-05-18T20:41:22.652711+00:00\"},{\"id\":\"8a3a25ad-e275-4450-83c6-65224ab9ff69\",\"name\":\"Merchant analysis for disputes AI agent\",\"category\":\"Financial Services Operations\",\"collection\":\"Financial Services Operations\",\"description\":\"Merchant analysis for disputes AI agent is a source-backed ServiceNow AI agent directory record listed in Zurich Patch 5 under Financial Services Operations. SNAgents tracks this agent for discovery, comparison, release provenance, and related Customer Service Management / Now Assist AI Agents context without asserting undocumented product behavior.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/concept/csm-
1ai-agents.html\",\"use_cases\":[\"Find where Merchant analysis for disputes AI agent fits in Financial Services Operations workflows\",\"Compare Merchant analysis for disputes AI agent with related agents in Customer Service Management\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Zurich Patch 5\",\"Directory category: Financial Services Operations\",\"Collection/context: Financial Services Operations\",\"Workflow signal: analysis and investigation\"],\"related_products\":[\"Customer Service Management\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2026-02-03T14:26:06.154408+00:00\",\"updated_at\":\"2026-05-18T20:41:22.726539+00:00\"},{\"id\":\"712f1e7c-31a2-48b8-b1d8-1bd2e5fe8b43\",\"name\":\"Microsoft 365 group membership AI agent\",\"category\":\"Technology AI Agents\",\"collection\":\"IT Service Management AI agent collection\",\"description\":\"Manages Microsoft 365 group membership through ServiceNow ITSM workflows by automating user additions and removals from M365 groups, distribution lists, and Teams. Integrates with Microsoft Graph API to execute group membership changes as part of incident resolution or service request fulfillment. Eliminates the need for agents to switch to the M365 admin portal for common group management tasks.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Adding users to M365 security groups as part of access request fulfillment\",\"Removing users from distribution lists during offboarding workflows\",\"Managing Teams membership as part of project onboarding requests\",\"Bulk group membership updates during organizational restructuring\"],\"features\":[\"Automated M365 group membership add/remove via Microsoft Graph API\",\"Integration with ITSM request fulfillment workflows\",\"Support for security groups, distribution lists, and Teams memberships\",\"Bulk membership operations for organizational changes\",\"Audit trail of all group membership changes within ServiceNow\"],\"related_products\":[\"IT Service Management\",\"Now Assist AI Agents\",\"Integration Hub\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2025-12-22T19:05:12.030692+00:00\",\"updated_at\":\"2026-05-18T20:41:22.80294+00:00\"},{\"id\":\"71bb999a-f287-41f6-b3e2-860566cdc431\",\"name\":\"Microsoft Active Directory computer management AI agent\",\"category\":\"Integration AI Agents\",\"collection\":\"Microsoft Active Directory v2 Spoke\",\"description\":\"Manages Active Directory computer objects from ServiceNow including computer account creation, OU placement, and lifecycle management. Enables endpoint management teams to manage AD computer objects through ServiceNow ITAM and deployment workflows.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Pre-staging computer accounts in AD before hardware deployment\",\"Moving computer objects between OUs during department transfers\",\"Disabling computer accounts for decommissioned equipment\",\"Managing computer attributes for Group Policy targeting\"],\"features\":[\"Computer account creation and OU placement\",\"Computer object attribute management\",\"Computer account disable and reset\",\"OU move operations\",\"Integration with ServiceNow CMDB and ITAM\"],\"related_products\":[\"Integration Hub\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 3\",\"created_at\":\"2025-12-22T19:05:12.030692+00:00\",\"updated_at\":\"2026-05-18T20:41:22.881909+00:00\"},{\"id\":\"d298b27c-532a-4e00-bed5-830b5bf30dd8\",\"name\":\"Microsoft Active Directory group management AI agent\",\"category\":\"Integration AI Agents\",\"collection\":\"Microsoft Active Directory v2 Spoke\",\"description\":\"Manages Active Directory security and distribution groups from ServiceNow including group creation, membership, and settings. Enables identity team
1s to manage AD groups through ServiceNow access governance workflows.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Creating security groups for new application access requirements\",\"Managing group membership as part of access request fulfillment\",\"Updating distribution groups for organizational changes\",\"Provisioning groups aligned with ServiceNow catalog items\"],\"features\":[\"AD group creation (security and distribution)\",\"Group membership management\",\"Group scope and type configuration\",\"Group OU placement\",\"Integration with ServiceNow access management\"],\"related_products\":[\"Integration Hub\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 3\",\"created_at\":\"2025-12-22T19:05:12.030692+00:00\",\"updated_at\":\"2026-05-18T20:41:22.950317+00:00\"},{\"id\":\"6eadb57f-d761-423b-98d4-ef44370c4bfb\",\"name\":\"Microsoft Active Directory object management AI agent\",\"category\":\"Integration AI Agents\",\"collection\":\"Microsoft Active Directory v2 Spoke\",\"description\":\"Manages Active Directory objects generically from ServiceNow including LDAP operations, attribute management, and directory queries. 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2\",\"created_at\":\"2026-05-18T20:00:39.509501+00:00\",\"updated_at\":\"2026-05-18T20:41:23.476969+00:00\"},{\"id\":\"139cb974-e27e-4b70-bff6-19549d207ad8\",\"name\":\"Microsoft Dynamics CRM contact management AI agent\",\"category\":\"SPOKES\",\"collection\":\"Microsoft Dynamics CRM Spoke\",\"description\":\"Microsoft Dynamics CRM contact management AI agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under SPOKES / Microsoft Dynamics CRM Spoke.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Find where Microsoft Dynamics CRM contact management AI agent fits in Microsoft Dynamics CRM Spoke workflows\",\"Compare Microsoft Dynamics CRM contact management AI agent with related agents in Customer Service Management\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: SPOKES\",\"Collection/context: Microsoft Dynamics CRM Spoke\",\"Workflow signal: record and integration management\"],\"related_products\":[\"Customer Service Management\",\"Now Assist AI Agents\",\"Integration Hub\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.509501+00:00\",\"updated_at\":\"2026-05-18T20:41:23.553252+00:00\"},{\"id\":\"3f8c04ef-cc5b-431c-9856-72f951dfec1f\",\"name\":\"Microsoft Dynamics CRM lead management AI agent\",\"category\":\"SPOKES\",\"collection\":\"Microsoft Dynamics CRM Spoke\",\"description\":\"Microsoft Dynamics CRM lead management AI agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under SPOKES / Microsoft Dynamics CRM Spoke.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Find where Microsoft Dynamics CRM lead management AI agent fits in Microsoft Dynamics CRM Spoke workflows\",\"Compare Microsoft Dynamics CRM lead management AI agent with related agents in Customer Service Management\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: SPOKES\",\"Collection/context: Microsoft Dynamics CRM Spoke\",\"Workflow signal: record and integration management\"],\"related_products\":[\"Customer Service Management\",\"Now Assist AI Agents\",\"Integration Hub\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.509501+00:00\",\"updated_at\":\"2026-05-18T20:41:23.625388+00:00\"}
1,{\"id\":\"7ffd4a73-e274-420a-ade2-732496e657c9\",\"name\":\"Microsoft Dynamics CRM opportunity management AI agent\",\"category\":\"SPOKES\",\"collection\":\"Microsoft Dynamics CRM Spoke\",\"description\":\"Microsoft Dynamics CRM opportunity management AI agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under SPOKES / Microsoft Dynamics CRM Spoke.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Find where Microsoft Dynamics CRM opportunity management AI agent fits in Microsoft Dynamics CRM Spoke workflows\",\"Compare Microsoft Dynamics CRM opportunity management AI agent with related agents in Customer Service Management\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: SPOKES\",\"Collection/context: Microsoft Dynamics CRM Spoke\",\"Workflow signal: record and integration management\"],\"related_products\":[\"Customer Service Management\",\"Now Assist AI Agents\",\"Integration Hub\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.509501+00:00\",\"updated_at\":\"2026-05-18T20:41:23.704495+00:00\"},{\"id\":\"f9ea0646-c9a8-469b-beb9-fce502dfc813\",\"name\":\"Microsoft Dynamics CRM record management AI agent\",\"category\":\"SPOKES\",\"collection\":\"Microsoft Dynamics CRM Spoke\",\"description\":\"Microsoft Dynamics CRM record management AI agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under SPOKES / Microsoft Dynamics CRM Spoke.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Find where Microsoft Dynamics CRM record management AI agent fits in Microsoft Dynamics CRM Spoke workflows\",\"Compare Microsoft Dynamics CRM record management AI agent with related agents in Customer Service Management\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: SPOKES\",\"Collection/context: Microsoft Dynamics CRM Spoke\",\"Workflow signal: record and integration management\"],\"related_products\":[\"Customer Service Management\",\"Now Assist AI Agents\",\"Integration Hub\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.509501+00:00\",\"updated_at\":\"2026-05-18T20:41:23.779593+00:00\"},{\"id\":\"204e7506-f6cd-4834-aaf6-c764fc3d61be\",\"name\":\"Microsoft Entra ID group management AI agent\",\"category\":\"Microsoft Entra ID\",\"collection\":\"Microsoft Entra ID Spoke\",\"description\":\"Manages Microsoft Entra ID (formerly Azure AD) groups from ServiceNow including group creation, settings, and lifecycle management. Enables identity teams to manage cloud identity groups through ServiceNow governance workflows.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Creating Entra ID security groups for cloud application access\",\"Managing M365 groups for Teams and SharePoint collaboration\",\"Configuring dynamic group membership rules\",\"Deleting groups for decommissioned applications\"],\"features\":[\"Entra ID group creation and configuration\",\"Group type management (security, M365, dynamic)\",\"Group settings and property management\",\"Group deletion and lifecycle operations\",\"Integration with ServiceNow group structures\"],\"related_products\":[\"Integration Hub\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2025-12-22T19:05:12.030692+00:00\",\"updated_at\":\"2026-05-18T20:41:23.85191+00:00\"},{\"id\":\"48671565-61ea-41eb-a0b3-2bf20bffe7fa\",\"name\":\"Microsoft Entra ID license management AI agent\",\"category\":\"Microsoft Entra ID\",\"collection\":\"Microsoft Entra ID Spoke\",\"description\":\"Manages Microsoft Entra ID license assignments from ServiceNow including M365 license allocation, service plan management, and license usage tracking. Enables SAM and IT teams to manage cloud license assignments through ServiceNow workflows.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Assigning M365 licenses to new employees during onboarding\",\"Removing licenses during employee offboarding to re
1cover costs\",\"Managing service plan configurations for different user roles\",\"Tracking license usage for compliance and cost optimization\"],\"features\":[\"License assignment and removal for Entra ID users\",\"Service plan enable/disable within assigned licenses\",\"License availability and usage tracking\",\"Group-based license assignment management\",\"Integration with ServiceNow software asset management\"],\"related_products\":[\"Integration Hub\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2025-12-22T19:05:12.030692+00:00\",\"updated_at\":\"2026-05-18T20:41:23.92279+00:00\"},{\"id\":\"c2da6f8a-80bf-4af6-9265-887cf47d41ad\",\"name\":\"Microsoft Entra ID user management AI agent\",\"category\":\"Microsoft Entra ID\",\"collection\":\"Microsoft Entra ID Spoke\",\"description\":\"Manages Microsoft Entra ID user accounts from ServiceNow including provisioning, profile management, and authentication settings. Ensures cloud identity management is governed through ServiceNow identity and access management workflows.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Provisioning Entra ID accounts for new cloud-first employees\",\"Managing user profiles during organizational changes\",\"Blocking compromised accounts during security incidents\",\"Updating authentication methods as part of MFA enrollment\"],\"features\":[\"Entra ID user provisioning and deprovisioning\",\"User profile and attribute management\",\"Authentication method configuration\",\"User block/unblock operations\",\"Integration with ServiceNow identity governance\"],\"related_products\":[\"Integration Hub\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2025-12-22T19:05:12.030692+00:00\",\"updated_at\":\"2026-05-18T20:41:23.990703+00:00\"},{\"id\":\"7e4491cf-54a5-4c14-bfd4-cbb8d02379ea\",\"name\":\"Microsoft Exchange Online calendar management AI agent\",\"category\":\"Integration AI Agents\",\"collection\":\"Microsoft Exchange Online Spoke\",\"description\":\"Manages Microsoft Exchange Online calendar operations from ServiceNow including event creation, availability checking, and calendar queries. Enables calendar automation as part of ServiceNow scheduling and coordination workflows.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Scheduling meetings as part of change implementation coordination\",\"Checking team availability for incident bridge call scheduling\",\"Creating calendar events for scheduled maintenance windows\",\"Managing recurring meeting series from ServiceNow workflows\"],\"features\":[\"Calendar event creation and management\",\"Free/busy availability checking\",\"Calendar search and query operations\",\"Recurring event management\",\"Integration with ServiceNow scheduling workflows\"],\"related_products\":[\"IT Service Management\",\"Now Assist AI Agents\",\"Integration Hub\"],\"release_version\":\"Zurich Patch 3\",\"created_at\":\"2025-12-22T19:05:12.030692+00:00\",\"updated_at\":\"2026-05-18T20:41:24.071576+00:00\"},{\"id\":\"5cdb9f66-28ff-443b-8273-f72c3db7c007\",\"name\":\"Microsoft Exchange Online mail management AI agent\",\"category\":\"Integration AI Agents\",\"collection\":\"Microsoft Exchange Online Spoke\",\"description\":\"Manages Microsoft Exchange Online email operations from ServiceNow including sending, reading, searching, and organizing emails. Enables email-based communication and processing as part of ServiceNow workflows.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Sending formatted notification emails from ServiceNow workflows\",\"Processing incoming emails for case creation and updates\",\"Searching mailboxes for evidence during security investigations\",\"Managing email folders as part of data governance processes\"],\"features\":[\"Email sending with HTML formatting and attachments\",\"Email reading and content extraction\",\"Mailbox search and filtering\",\"Email folder management\",\"Integration with ServiceNow email processing workflows\"],\"related_products\":[\"IT Service Management\",\"Now Assist AI Agents\",\"Integration Hub\"],\"release_version\":\"Zurich Patch 3\",\"created_at\":\"2025-12-22T19:05:12.030692+00:00\",\"updated_at\":\"2026-05-18T20:41:24.144113+00:00\"},{\"id\":\"031168d9-beb5-4f50-b94d-170cc3354aa3\",\"name\":\"Microsoft Exchange Online meeting scheduler AI agent\",\"category\":\"Integration AI Agents\",\"collection\":\"Microsoft Exchange Online Spoke\",\"description\":\"Manages Microsoft Exchange Online meeting scheduling from ServiceNow including meeting creation, room booking, and attendee management. Enables automated meeting coordination as part of ServiceNow service delivery workflows.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Booking conference rooms for change implementation meetings\",\"Scheduling onboarding meetings for new employees\",\"Creating incident bridge call meetings with automatic room booking\",\"Managing training session scheduling from ServiceNow catalog\"],\"features\":[\"Meeting creation with room booking\",\"Attendee management and invitation sending\",\"Meeting room availability checking\",\"Meeting update and cancellation\",\"Integration with ServiceNow request fulfillment\"],\"related_products\":[\"IT Service Management\",\"Now Assist AI Agents\",\"Integration Hub\"],\"release_version\":\"Zurich Patch 3\",\"created_at\":\"2025-12-22T19:05:12.030692+00:00\",\"updated_at\":\"2026-05-18T20:41:24.220536+00:00\"},{\"id\":\"d3b2f002-5830-460e-98e8-85ac609c1b50\",\"name\":\"Microsoft Exchange Online metadata retrieval management AI agent\",\"category\":\"Integration AI Agents\",\"collection\":\"Microsoft Exchange Online Spoke\",\"description\":\"Retrieves Exchange Online metadata including mailbox properties, organization settings, and configuration details from ServiceNow. Provides administrative visibility into Exchange Online environment c
1onfiguration through ServiceNow management workflows.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Retrieving mailbox sizes for capacity planning and reporting\",\"Checking mailbox configurations during incident investigation\",\"Auditing mail flow settings for security compliance\",\"Monitoring Exchange Online health from ServiceNow dashboards\"],\"features\":[\"Mailbox property and configuration retrieval\",\"Organization settings querying\",\"Mail flow configuration access\",\"Mailbox statistics and usage data\",\"Integration with ServiceNow CMDB for email infrastructure\"],\"related_products\":[\"IT Service Management\",\"Now Assist AI Agents\",\"Integration Hub\"],\"release_version\":\"Zurich Patch 3\",\"created_at\":\"2025-12-22T19:05:12.030692+00:00\",\"updated_at\":\"2026-05-18T20:41:24.293208+00:00\"},{\"id\":\"80cc5a10-f008-4928-97f0-55f4ab3c0982\",\"name\":\"Microsoft Exchange Online room management AI agent\",\"category\":\"Integration AI Agents\",\"collection\":\"Microsoft Exchange Online Spoke\",\"description\":\"Manages Exchange Online room and resource mailboxes from ServiceNow including room creation, configuration, and booking policies. 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1neDrive content as part of project workflows\",\"Searching for documents during case investigation\"],\"features\":[\"File upload and download operations\",\"File copy, move, and rename\",\"File search across OneDrive\",\"File version management\",\"Integration with ServiceNow attachment handling\"],\"related_products\":[\"Integration Hub\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 3\",\"created_at\":\"2025-12-22T19:05:12.030692+00:00\",\"updated_at\":\"2026-05-18T20:41:24.590489+00:00\"},{\"id\":\"ee1690d8-1806-492f-8fdf-9f4ea78a8c4e\",\"name\":\"Microsoft OneDrive folder management AI agent\",\"category\":\"Integration AI Agents\",\"collection\":\"Microsoft OneDrive Spoke\",\"description\":\"Manages Microsoft OneDrive folder operations from ServiceNow including folder creation, organization, and management. 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Enables drive permission management through ServiceNow identity and access management workflows.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Granting OneDrive folder access as part of project onboarding\",\"Revoking file permissions during employee offboarding\",\"Auditing OneDrive permissions for compliance reviews\",\"Managing shared folder access for cross-team collaboration\"],\"features\":[\"Permission granting and revocation for files and folders\",\"Permission level configuration\",\"Inherited permission management\",\"Permission auditing and listing\",\"Integration with ServiceNow access governance\"],\"related_products\":[\"Integration Hub\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 3\",\"created_at\":\"2025-12-22T19:05:12.030692+00:00\",\"updated_at\":\"2026-05-18T20:41:24.733886+00:00\"},{\"id\":\"2737ff51-df86-4d2e-8f0b-160080ee076b\",\"name\":\"Microsoft OneDrive sharing management AI agent\",\"category\":\"Integration AI Agents\",\"collection\":\"Microsoft OneDrive Spoke\",\"description\":\"Manages Microsoft OneDrive sharing capabilities from ServiceNow including shared links, external sharing, and collaboration settings. 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Enables teams to monitor and manage SharePoint content changes as part of ServiceNow change and compliance workflows.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Tracking SharePoint content changes for compliance auditing\",\"Managing content types across SharePoint sites\",\"Monitoring site collection changes for governance\",\"Retrieving change logs for security investigation\"],\"features\":[\"SharePoint change tracking and monitoring\",\"Content type management\",\"Change log retrieval\",\"Site collection change monitoring\",\"Integration with ServiceNow change management\"],\"related_products\":[\"IT Service Management\",\"Now Assist AI Agents\",\"Integration Hub\"],\"release_version\":\"Zurich Patch 3\",\"created_at\":\"2025-12-22T19:05:12.030692+00:00\",\"updated_at\":\"2026-05-18T20:41:25.026503+00:00\"},{\"id\":\"4962ecb4-2f7e-4dca-b3bc-cdca4807a603\",\"name\":\"Microsoft SharePoint Online file management AI agent\",\"category\":\"Integration AI Agents\",\"collection\":\"Microsoft SharePoint Online Spoke\",\"description\":\"Manages SharePoint Online file operations from ServiceNow including upload, download, checkout, and version management. Enables document management automation where ServiceNow workflows interact with SharePoint document libraries.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Uploading approved documents to SharePoint from ServiceNow change workflows\",\"Downloading SharePoint files for ServiceNow record attachments\",\"Managing document checkout for controlled editing workflows\",\"Tracking document versions as part of compliance processes\"],\"features\":[\"File upload and download to SharePoint document libraries\",\"File checkout and check-in operations\",\"Version history management\",\"File metadata and property management\",\"Integration with ServiceNow document workflows\"],\"related_products\":[\"Integration Hub\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 3\",\"created_at\":\"2025-12-22T19:05:12.030692+00:00\",\"updated_at\":\"2026-05-18T20:41:25.099629+00:00\"},{\"id\":\"d2669993-9e48-4b36-99df-3e73ea915438\",\"name\":\"Microsoft SharePoint Online folder management AI agent\",\"category\":\"Integration AI Agents\",\"collection\":\"Microsoft SharePoint Online Spoke\",\"description\":\"Manages SharePoint Online folder operations from ServiceNow including creation, organization, and navigation. Enables automated folder provisioning in SharePoint document libraries through ServiceNow workflows.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Creating project folders in SharePoint when projects are initiated\",\"Organizing document library structures for new departments\",\"Managing folder hierarchies through ServiceNow governance\",\"Setting up standardized folder templates for recurring processes\"],\"features\":[\"Folder creation in document libraries\",\"Folder hierarchy navigation and listing\",\"Folder rename and move operations\",\"Folder property management\",\"Integration with ServiceNow project workflows\"],\"related_products\":[\"Integration Hub\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 3\",\"created_at\":\"2025-12-22T19:05:12.030692+00:00\",\"updated_at\":\"2026-05-18T20:41:25.168779+00:00\"},{\"id\":\"c70311eb-9c55-4514-97dd-566b0c8cb6c1\",\"name\":\"Microsoft SharePoint Online group management AI agent\",\"category\":\"Integration AI Agents\",\"collection\":\"Microsoft SharePoint Online Spoke\",\"description\":\"Manages SharePoint Online group configurations from ServiceNow including site group creation, membership, and permission management. Enables identity team
1s to manage SharePoint access groups through ServiceNow governance workflows.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Creating SharePoint groups for new project teams\",\"Managing group membership during organizational changes\",\"Assigning permission levels to groups for site access control\",\"Auditing SharePoint group access for compliance\"],\"features\":[\"SharePoint group creation and management\",\"Group membership management\",\"Permission level assignment to groups\",\"Group owner and settings configuration\",\"Integration with ServiceNow access management\"],\"related_products\":[\"Integration Hub\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 3\",\"created_at\":\"2025-12-22T19:05:12.030692+00:00\",\"updated_at\":\"2026-05-18T20:41:25.24732+00:00\"},{\"id\":\"d5610d98-68d8-4098-9d75-68d7dd89dd11\",\"name\":\"Microsoft SharePoint Online list item management AI agent\",\"category\":\"Integration AI Agents\",\"collection\":\"Microsoft SharePoint Online Spoke\",\"description\":\"Manages SharePoint Online list items from ServiceNow including creating, reading, updating, and deleting list entries. Enables bidirectional data synchronization between ServiceNow records and SharePoint lists.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Synchronizing ServiceNow task data to SharePoint tracking lists\",\"Creating SharePoint list entries from ServiceNow form submissions\",\"Updating SharePoint list items when ServiceNow records change\",\"Querying SharePoint lists for data enrichment in ServiceNow workflows\"],\"features\":[\"List item CRUD operations\",\"Field value management across item columns\",\"List item filtering and querying\",\"Batch item operations for efficiency\",\"Integration with ServiceNow record synchronization\"],\"related_products\":[\"Integration Hub\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 3\",\"created_at\":\"2025-12-22T19:05:12.030692+00:00\",\"updated_at\":\"2026-05-18T20:41:25.31396+00:00\"},{\"id\":\"816c408d-5d89-44cb-9d7f-80cd7b25b00a\",\"name\":\"Microsoft SharePoint Online list management AI agent\",\"category\":\"Integration AI Agents\",\"collection\":\"Microsoft SharePoint Online Spoke\",\"description\":\"Manages SharePoint Online lists from ServiceNow including list creation, configuration, and schema management. Enables teams to provision and manage SharePoint lists through ServiceNow workflows.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Creating tracking lists for new projects from ServiceNow\",\"Configuring list columns and views for team requirements\",\"Applying list templates for standardized team setups\",\"Managing list lifecycle from creation through archival\"],\"features\":[\"List creation with column definition\",\"List settings and configuration management\",\"List view creation and management\",\"List template application\",\"Integration with ServiceNow catalog workflows\"],\"related_products\":[\"Integration Hub\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 3\",\"created_at\":\"2025-12-22T19:05:12.030692+00:00\",\"updated_at\":\"2026-05-18T20:41:25.394492+00:00\"},{\"id\":\"0b263108-7697-44d2-bd8c-40dd9cc140b4\",\"name\":\"Microsoft SharePoint Online search management AI agent\",\"category\":\"Integration AI Agents\",\"collection\":\"Microsoft SharePoint Online Spoke\",\"description\":\"Executes SharePoint Online search queries from ServiceNow to find documents, sites, and content across SharePoint. Enables knowledge discovery and content retrieval as part of ServiceNow workflows.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Searching SharePoint for relevant documents during case resolution\",\"Finding SharePoint sites related to specific projects or topics\",\"Retrieving document metadata for ServiceNow record enrichment\",\"Discovering content across SharePoint for knowledge management\"],\"features\":[\"Full-text search across SharePoint content\",\"Search result filtering and refinement\",\"Site and content source scoping\",\"Search result metadata retrieval\",\"Integration with ServiceNow knowledge workflows\"],\"related_products\":[\"Integration Hub\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 3\",\"created_at\":\"2025-12-22T19:05:12.030692+00:00\",\"updated_at\":\"2026-05-18T20:41:25.462272+00:00\"},{\"id\":\"0de85115-60ce-46c6-b5f3-158ad47efc41\",\"name\":\"Microsoft SharePoint Online site management AI agent\",\"category\":\"Integration AI Agents\",\"collection\":\"Microsoft SharePoint Online Spoke\",\"description\":\"Manages SharePoint Online sites from ServiceNow including site creation, configuration, and lifecycle management. Enables IT and platform teams to provision and manage SharePoint sites through ServiceNow governance workflows.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Provisioning SharePoint team sites when projects are approved\",\"Managing site configurations through ServiceNow change management\",\"Archiving SharePoint sites for completed projects\",\"Setting up communication sites for department initiatives\"],\"features\":[\"Site creation with template support\",\"Site settings and property management\",\"Site feature activation and management\",\"Site deleti
1on and archival\",\"Integration with ServiceNow project and team provisioning\"],\"related_products\":[\"Integration Hub\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 3\",\"created_at\":\"2025-12-22T19:05:12.030692+00:00\",\"updated_at\":\"2026-05-18T20:41:25.532056+00:00\"},{\"id\":\"d6dfc3dc-9102-43e1-8d0f-e8503c4c4ec9\",\"name\":\"Microsoft SharePoint Online user management AI agent\",\"category\":\"Integration AI Agents\",\"collection\":\"Microsoft SharePoint Online Spoke\",\"description\":\"Manages SharePoint Online user access and permissions from ServiceNow including site access, permission levels, and user administration. Enables access governance for SharePoint through ServiceNow identity management workflows.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Granting SharePoint site access during project onboarding\",\"Revoking SharePoint permissions during employee offboarding\",\"Managing site-level permissions for organizational changes\",\"Auditing SharePoint user access for compliance\"],\"features\":[\"User permission management for SharePoint sites\",\"Site access granting and revocation\",\"Permission level assignment\",\"User listing and access reporting\",\"Integration with ServiceNow access governance\"],\"related_products\":[\"Integration Hub\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 3\",\"created_at\":\"2025-12-22T19:05:12.030692+00:00\",\"updated_at\":\"2026-05-18T20:41:25.600015+00:00\"},{\"id\":\"af8d6788-c994-40fc-9e3f-13460364ae77\",\"name\":\"Microsoft Teams application management AI agent\",\"category\":\"Integration AI Agents\",\"collection\":\"Microsoft Teams Graph Spoke\",\"description\":\"Manages Microsoft Teams application installations from ServiceNow including app deployment, configuration, and lifecycle management for Teams apps. Enables IT teams to manage Teams app governance through ServiceNow workflows.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Deploying approved Teams apps to user groups\",\"Removing unauthorized apps from Teams environments\",\"Managing app permissions through ServiceNow governance\",\"Rolling out new Teams apps as part of change management\"],\"features\":[\"Teams app installation and removal\",\"App configuration management\",\"App catalog browsing and selection\",\"App permission and consent management\",\"Integration with ServiceNow app governance\"],\"related_products\":[\"Integration Hub\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 3\",\"created_at\":\"2025-12-22T19:05:12.030692+00:00\",\"updated_at\":\"2026-05-18T20:41:25.671234+00:00\"},{\"id\":\"1b7ec6db-f153-4d9d-8d65-586ab34d4adf\",\"name\":\"Microsoft Teams calendar management AI agent\",\"category\":\"Integration AI Agents\",\"collection\":\"Microsoft Teams Graph Spoke\",\"description\":\"Manages Microsoft Teams calendar operations from ServiceNow including meeting scheduling, calendar access, and event management within the Teams context. Enables calendar automation as part of ServiceNow workflows that use Teams for collaboration.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Scheduling Teams meetings for change implementation reviews\",\"Creating calendar events for team standup meetings\",\"Checking team availability for incident bridge calls\",\"Managing recurring meeting series from ServiceNow\"],\"features\":[\"Teams calendar event creation and management\",\"Meeting scheduling with Teams integration\",\"Calendar availability checking\",\"Event update and cancellation\",\"Integration with ServiceNow scheduling workflows\"],\"related_products\":[\"Integration Hub\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 3\",\"created_at\":\"2025-12-22T19:05:12.030692+00:00\",\"updated_at\":\"2026-05-18T20:41:25.739427+00:00\"},{\"id\":\"443fb29d-07d2-4bc2-b86c-c13048d321d5\",\"name\":\"Microsoft Teams channel management AI agent\",\"category\":\"Integration AI Agents\",\"collection\":\"Microsoft Teams Graph Spoke\",\"description\":\"Manages Microsoft Teams channels from ServiceNow including channel creation, configuration, and management within Teams. Enables automated channel provisioning as part of ServiceNow project and incident workflows.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Creating dedicated channels for major incident response\",\"Setting up project channels when initiatives are approved\",\"Archiving channels for completed projects\",\"Managing channel configurations through ServiceNow governance\"],\"features\":[\"Channel creation (standard and private)\",\"Channel settings and description management\",\"Channel ar
1chival and deletion\",\"Channel tab management\",\"Integration with ServiceNow team provisioning\"],\"related_products\":[\"Integration Hub\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 3\",\"created_at\":\"2025-12-22T19:05:12.030692+00:00\",\"updated_at\":\"2026-05-18T20:41:25.818675+00:00\"},{\"id\":\"86dd57eb-c51b-4f05-87d4-4f77f4c81df0\",\"name\":\"Microsoft Teams chat management AI agent\",\"category\":\"Integration AI Agents\",\"collection\":\"Microsoft Teams Graph Spoke\",\"description\":\"Manages Microsoft Teams chat operations from ServiceNow including one-on-one and group chat creation, messaging, and management. 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Enables automated Teams provisioning aligned with ServiceNow organizational and project structures.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Creating Teams teams for new projects approved in ServiceNow\",\"Managing team membership when organizational structures change\",\"Archiving teams for completed projects\",\"Provisioning standard team configurations from ServiceNow catalog\"],\"features\":[\"Teams team creation with template support\",\"Team membership management\",\"Team settings and privacy configuration\",\"Team archival and deletion\",\"Integration with ServiceNow group management\"],\"related_products\":[\"Integration Hub\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 3\",\"created_at\":\"2025-12-22T19:05:12.030692+00:00\",\"updated_at\":\"2026-05-18T20:41:26.117287+00:00\"},{\"id\":\"d85385b8-1562-4854-8904-5e90007b48ab\",\"name\":\"MID common AI agent\",\"category\":\"MID Guardian\",\"collection\":\"MID Guardian\",\"description\":\"MID common AI agent is a source-backed ServiceNow AI agent directory record listed in Zurich Patch 5 under MID Guardian. SNAgents tracks this agent for discovery, comparison, release provenance, and related ServiceNow Platform / Now Assist AI Agents context without asserting undocumented product behavior.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Find where MID common AI agent fits in MID Guardian workflows\",\"Compare MID common AI agent with related agents in ServiceNow Platform\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Zurich Patch 5\",\"Directory category: MID Guardian\",\"Collection/context: MID Guardian\",\"Workflow signal: ServiceNow workflow automation\"],\"related_products\":[\"ServiceNow Platform\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2026-02-03T14:26:06.424648+00:00\",\"updated_at\":\"2026-05-18T20:41:26.192232+00:00\"},{\"id\":\"744159ec-abfa-4186-bf11-2a5d11d571d5\",\"name\":\"MID keystore AI agent\",\"category\":\"MID Guardian\",\"collection\":\"MID Guardian\",\"description\":\"MID keystore AI agent is a source-backed ServiceNow AI agent directory record listed in Zurich Patch 5 under MID Guardian. SNAgents tracks this agent for discovery, comparison, release provenance, and related ServiceNow Platform / Now Assist AI Agents context without asserting undocumented product behavior.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Find where MID keystore AI agent fits in MID Guardian workflows\",\"Compare MID keystore AI agent with related agents in ServiceNow Platform\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Zurich Patch 5\",\"Directory category: MID Guardian\",\"Collection/context: MID Guardian\",\"Workflow signal: ServiceNow workflow automation\"],\"related_products\":[\"ServiceNow Platform\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2026-02-03T14:26:06.424648+00:00\",\"updated_at\":\"2026-05-18T20:41:26.281767+00:00\"},{\"id\":\"0041cdf9-9796-4c50-a374-24b1a4a6cc94\",\"name\":\"MID network AI agent\",\"category\":\"MID Guardian\",\"collection\":\"MID Guardian\",\"description\":\"MID network AI agent is a source-backed ServiceNow AI agent directory record listed in Zurich Patch 5 under MID Guardian. SNAgents tracks this agent for discovery, comparison, release provenance, and related ServiceNow Platform / Now Assist AI Agents context without asserting undocumented product behavior.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Find where MID network AI agent fits in MID Guardian workflows\",\"Compare MID network AI agent with related agents in ServiceNow Platform\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Zurich Patch 5\",\"Directory category: MID Guardian\",\"Collection/context: MID Guardian\",\"Workflow signal: ServiceNow workflow automation\"],\"related_products\":[\"ServiceNow Platform\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2026-02-03T14:26:06.424648+00:00\",\"updated_at\":\"2026-05-18T20:41:26.352278+00:00\"},{\"id\":\"898e68cc-c1c9-4f7c-afef-814b95dfd817\",\"name\":\"MID upgrade AI agent\",\"category\":\"MID Guardian\",\"collection\":\"MID Guardian\",\"description\":\"MID upgrade AI agent is a source-backed ServiceNow AI agent directory record listed in Zurich Patch 5 under MID Guardian. 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SNAgents tracks its Store source, publisher context, and marketplace metadata separately from platform-native ServiceNow AI agents.\",\"documentation_url\":\"https://store.servicenow.com/store/app/6b41f72a1ba46a50a85b16db234bcb04\",\"use_cases\":[\"Evaluate MIMComCreation as a ServiceNow Store AI Agent Marketplace listing\",\"Compare publisher, pricing, and latest-update context for MIMComCreation\",\"Review HCL America, Inc. as the listed Store publisher\"],\"features\":[\"Seller: HCL America, Inc.\",\"Price type: free\",\"Store listing type: scoped_app\"],\"related_products\":[\"ServiceNow Store\"],\"release_version\":\"ServiceNow Store\",\"created_at\":\"2026-05-18T20:00:39.882716+00:00\",\"updated_at\":\"2026-05-18T20:41:26.495776+00:00\"},{\"id\":\"659021b3-58e2-4279-9419-ae68c13a5f88\",\"name\":\"Miro board item management AI agent\",\"category\":\"Integration AI Agents\",\"collection\":\"Miro Spoke\",\"description\":\"Manages Miro board items from ServiceNow including creating, updating, and organizing sticky notes, shapes, and other board elements. 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Enables team
1s to provision and manage Miro collaboration boards through ServiceNow project and team workflows.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Creating Miro boards for new project kickoffs from ServiceNow\",\"Setting up retrospective boards for agile team ceremonies\",\"Managing board access during team changes\",\"Archiving boards when projects are completed\"],\"features\":[\"Board creation with template support\",\"Board sharing and access management\",\"Board settings and configuration\",\"Board duplication and archival\",\"Integration with ServiceNow project management\"],\"related_products\":[\"Integration Hub\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 3\",\"created_at\":\"2025-12-22T19:05:12.030692+00:00\",\"updated_at\":\"2026-05-18T20:41:26.639384+00:00\"},{\"id\":\"8195b59f-33b3-4583-adb4-f20488f6db5f\",\"name\":\"Miro team management AI agent\",\"category\":\"Integration AI Agents\",\"collection\":\"Miro Spoke\",\"description\":\"Manages Miro teams from ServiceNow including team creation, settings, and organizational management. Enables administrators to manage Miro team structures through ServiceNow governance workflows.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Creating Miro teams aligned with ServiceNow departments\",\"Managing team settings through ServiceNow governance\",\"Organizing team board libraries for new projects\",\"Configuring team defaults and policies\"],\"features\":[\"Miro team creation and configuration\",\"Team settings management\",\"Team member management\",\"Team project organization\",\"Integration with ServiceNow organizational structures\"],\"related_products\":[\"Integration Hub\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 3\",\"created_at\":\"2025-12-22T19:05:12.647784+00:00\",\"updated_at\":\"2026-05-18T20:41:26.711609+00:00\"},{\"id\":\"67fa4f3d-ed0e-458b-ab87-c91585f14b7e\",\"name\":\"Miro user management AI agent\",\"category\":\"Integration AI Agents\",\"collection\":\"Miro Spoke\",\"description\":\"Manages Miro user accounts from ServiceNow including user provisioning, deprovisioning, and role management. Ensures Miro access is governed through ServiceNow identity management processes.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Provisioning Miro licenses for new team members\",\"Deprovisioning Miro access during offboarding\",\"Managing user roles when responsibilities change\",\"Tracking Miro license usage for cost optimization\"],\"features\":[\"Miro user provisioning and deprovisioning\",\"User role and permission management\",\"License assignment and management\",\"User profile updates\",\"Integration with ServiceNow access governance\"],\"related_products\":[\"Integration Hub\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 3\",\"created_at\":\"2025-12-22T19:05:12.030692+00:00\",\"updated_at\":\"2026-05-18T20:41:26.783512+00:00\"},{\"id\":\"52d6e885-27dc-430e-937c-2c37b1945fde\",\"name\":\"Model Provider Configuration\",\"category\":\"PLATFORM\",\"collection\":\"Now Assist Center\",\"description\":\"Model Provider Configuration is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under PLATFORM / Now Assist Center.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Find where Model Provider Configuration fits in Now Assist Center workflows\",\"Compare Model Provider Configuration with related agents in ServiceNow Platform\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: PLATFORM\",\"Collection/context: Now Assist Center\",\"Workflow signal: ServiceNow workflow automation\"],\"related_products\":[\"ServiceNow Platform\",\"Now Assist AI Agents\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.419837+00:00\",\"updated_at\":\"2026-05-18T20:41:26.859488+00:00\"},{\"id\":\"5783c459-59d7-490c-93f1-e76cdd07cf78\",\"name\":\"Model Provider Policy Agent\",\"category\":\"PLATFORM\",\"collection\":\"Now Assist Center\",\"description\":\"Model Provider Policy Agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under PLATFORM / Now Assist Center.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/concept/irm-ai-agents.html\",\"use_cases\":[\"Find where Model Provider Policy Agent fits in Now Assist Center workflows\",\"Compare Model Provider Policy Agent with related agents in Integrated Risk Management\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: PLATFORM\",\"Collection/context: Now Assist Center\",\"Workflow signal: ServiceNow workflow automation\"],\"related_products\":[\"Integrated Risk Management\",\"Now Assist AI Agents\",\"ServiceNow Platform\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.419837+00:00\",\"updated_at\":\"2026-05-18T20:41:26.931175+00:00\"},{\"id\":\"5aa7b525-4ab2-4f71-9270-74c7084de5a6\",\"name\":\"Model Provider Query and History Agent\",\"category\":\"PLATFORM\",\"collection\":\"Now Assist Center\",\"description\":\"Model Provider Query and History Agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under PLATFORM / Now Assist Center.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Find where Model Provider Query and History Agent fits in Now Assist Center workflows\",\"Compare Model Provider Query and History Agent with related agents in ServiceNow Platform\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: PLATFORM\",\"Collection/context: Now Assist Center\",\"Workflow signal: ServiceNow workflow automation\"],\"related_products\":[\"ServiceNow Platform\",\"Now Assist AI Agents\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.419837+00:00\",\"updated_at\":\"2026-05-18T20:41:27.009055+00:00\"},{\"id\":\"0b6df37b-abc8-4002-9f4c-c90ca9699330\",\"name\":\"Model Version Modifier Agent\",\"category\":\"PLATFORM\",\"collection\":\"Now Assist Center\",\"description\":\"Model Version Modifier Agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under PLATFORM / Now Assist Center.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Find where Model Version Modifier Agent fits in Now Assist Center workflows\",\"Compare Model Version Modifier Agent with related agents in ServiceNow Platform\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: PLATFORM\",\"Collection/context: Now Assist Center\",\"Workflow signal: ServiceNow workflow automation\"],\"related_products\":[\"ServiceNow Platform\",\"Now Assist AI Agents\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.419837+00:00\",\"updated_at\":\"2026-05-18T20:41:27.091457+00:00\"},{\"id\":\"414e3b21-cdae-41dc-87a8-41cc79e9faa1\",\"name\":\"Model Version Viewer Agent\",\"category\":\"PLATFORM\",\"collection\":\"Now Assist Center\",\"description\":\"Model Version Viewer Agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under PLATFORM / Now Assist Center.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Find where Model Version Viewer Agent fits in Now Assist Center workflows\",\"Compare Model Version Viewer Agent with related agents in ServiceNow Platform\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: PLATFORM\",\"Collection/context: Now Assist Center\",\"Workflow signal: ServiceNow workflow automation\"],\"related_products\":[\"ServiceNow Platform\",\"Now Assist AI Agents\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.419837+00:00\",\"updated_at\":\"2026-05-18T20:41:27.167823+00:00\"},{\"id\":\"17466fa7-d015-4b43-928e-a2cfc95bf30f\",\"name\":\"Move Order Voice AI Agent\",\"category\":\"EMPLOYEE\",\"collection\":\"Now Assist for Sales and Order Management for Telco\",\"description\":\"Move Order Voice AI Agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under EMPLOYEE / Now Assist for Sales and Order Management for Telco.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/concept/hrsd-ai-agents.html\",\"use_cases\":[\"Find where Move Order Voice AI Agent fits in Now Assist for Sales and Order Management for Telco workflows\",\"Compare Move Order Voice AI Agent with related agents in HR Service Delivery\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: EMPLOYEE\",\"Collection/context: Now Assist for Sales and Order Management for Telco\",\"Workflow signal: voice-assisted workflow execution\"],\"related_products\":[\"HR Service Delivery\",\"Now Assist AI Agents\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.69679+00:00\",\"updated_at\":\"2026-05-18T20:41:27.23971+00:00\"},{\"id\":\"e26211f9-39cc-4a1a-a5bc-c43a53b417b9\",\"name\":\"N7 Resolve with AI Agent (ServiceNow Store)\",\"category\":\"ServiceNow Store AI Agent Marketplace\",\"collection\":\"Neuron
17 Inc\",\"description\":\"N7 Resolve with AI Agent is a ServiceNow Store AI Agent Marketplace listing from Neuron7 Inc. SNAgents tracks its Store source, publisher context, and marketplace metadata separately from platform-native ServiceNow AI agents.\",\"documentation_url\":\"https://store.servicenow.com/store/app/fd1caad01b4a2250746da7da234bcb49\",\"use_cases\":[\"Evaluate N7 Resolve with AI Agent as a ServiceNow Store AI Agent Marketplace listing\",\"Compare publisher, pricing, and latest-update context for N7 Resolve with AI Agent\",\"Review Neuron7 Inc as the listed Store publisher\"],\"features\":[\"Seller: Neuron7 Inc\",\"Price type: paid\",\"Store listing type: scoped_app\"],\"related_products\":[\"ServiceNow Store\"],\"release_version\":\"ServiceNow Store\",\"created_at\":\"2026-05-18T20:00:39.882716+00:00\",\"updated_at\":\"2026-05-18T20:41:27.315305+00:00\"},{\"id\":\"50054532-3de8-406b-be4a-311b82d8fded\",\"name\":\"NAC Help Agent\",\"category\":\"PLATFORM\",\"collection\":\"Now Assist Center\",\"description\":\"NAC Help Agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under PLATFORM / Now Assist Center.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Find where NAC Help Agent fits in Now Assist Center workflows\",\"Compare NAC Help Agent with related agents in ServiceNow Platform\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: PLATFORM\",\"Collection/context: Now Assist Center\",\"Workflow signal: ServiceNow workflow automation\"],\"related_products\":[\"ServiceNow Platform\",\"Now Assist AI Agents\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.419837+00:00\",\"updated_at\":\"2026-05-18T20:41:27.38849+00:00\"},{\"id\":\"a98fb34b-3f2a-47fc-be99-2c5509787fea\",\"name\":\"Nacha operating guidelines check AI agent\",\"category\":\"Financial Services Operations\",\"collection\":\"Financial Services Operations\",\"description\":\"Nacha operating guidelines check AI agent is a source-backed ServiceNow AI agent directory record listed in Zurich Patch 5 under Financial Services Operations. SNAgents tracks this agent for discovery, comparison, release provenance, and related Now Assist AI Agents context without asserting undocumented product behavior.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Find where Nacha operating guidelines check AI agent fits in Financial Services Operations workflows\",\"Compare Nacha operating guidelines check AI agent with related agents in Now Assist AI Agents\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Zurich Patch 5\",\"Directory category: Financial Services Operations\",\"Collection/context: Financial Services Operations\",\"Workflow signal: ServiceNow workflow automation\"],\"related_products\":[\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2026-02-03T14:26:06.154408+00:00\",\"updated_at\":\"2026-05-18T20:41:27.479711+00:00\"},{\"id\":\"59eba691-93aa-40df-b0b9-306ce7df61e9\",\"name\":\"Navigation assistant voice AI agent\",\"category\":\"EMPLOYEE\",\"collection\":\"HR Voice AI Agents\",\"description\":\"Navigation assistant voice AI agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under EMPLOYEE / HR Voice AI Agents.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/concept/hrsd-ai-agents.html\",\"use_cases\":[\"Find where Navigation assistant voice AI agent fits in HR Voice AI Agents workflows\",\"Compare Navigation assistant voice AI agent with related agents in HR Service Delivery\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: EMPLOYEE\",\"Collection/context: HR Voice AI Agents\",\"Workflow signal: voice-assisted workflow execution\"],\"related_products\":[\"HR Service Delivery\",\"Now Assist AI Agents\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.419837+00:00\",\"updated_at\":\"2026-05-18T20:41:27.554089+00:00\"},{\"id\":\"ac8b6154-7eb5-492a-851f-44e2d004d850\",\"name\":\"New Relic analysis AI agent\",\"category\":\"Observability\",\"collection\":\"AI agents for Observability\",\"description\":\"Integrates with New Relic observability platform to bring application and infrastru
1cture monitoring data into ServiceNow workflows. It helps teams analyze performance metrics, identify anomalies, and correlate monitoring alerts with service management processes.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"DevOps team analyzes New Relic alerts alongside ServiceNow incidents\",\"Performance engineer reviews application health metrics\",\"IT manager gets AI summary of New Relic monitoring data\",\"Team correlates deployment changes with performance degradation\"],\"features\":[\"New Relic observability data integration\",\"Application performance metric analysis\",\"Alert-to-incident correlation\",\"AI-powered performance trend insights\",\"Cross-platform monitoring data synthesis\"],\"related_products\":[\"IT Operations Management\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2025-12-22T19:05:11.365947+00:00\",\"updated_at\":\"2026-05-18T20:41:27.629681+00:00\"},{\"id\":\"4acf8116-cbaa-4147-acb8-a2dd70ab7f8c\",\"name\":\"Next action recommendation AI agent\",\"category\":\"Platform\",\"collection\":\"Platform AI Agents and Skills\",\"description\":\"Recommends the optimal next action for agents working on tasks, incidents, cases, or other records by analyzing the current state, historical resolution patterns, and available actions. Provides context-aware suggestions that guide agents toward faster resolution, reducing decision fatigue and improving consistency across teams.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Suggesting the next troubleshooting step for an open incident\",\"Recommending escalation when a case matches patterns of complex issues\",\"Guiding new agents through unfamiliar resolution procedures\",\"Prioritizing actions when agents are handling multiple records simultaneously\"],\"features\":[\"Context-aware next action recommendations for active records\",\"Historical pattern analysis from successfully resolved similar records\",\"Action prioritization based on impact and urgency\",\"Multi-option recommendations with confidence scoring\",\"Learning from agent action choices to improve future recommendations\"],\"related_products\":[\"ServiceNow Platform\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2025-12-22T19:05:12.647784+00:00\",\"updated_at\":\"2026-05-18T20:41:27.704891+00:00\"},{\"id\":\"407cd479-2f67-4dcf-9328-296f0055f4b3\",\"name\":\"Nicus AI Agent (ServiceNow Store)\",\"category\":\"ServiceNow Store AI Agent Marketplace\",\"collection\":\"Nicus Software, Inc.\",\"description\":\"Nicus AI Agent is a ServiceNow Store AI Agent Marketplace listing from Nicus Software, Inc.. SNAgents tracks its Store source, publisher context, and marketplace metadata separately from platform-native ServiceNow AI agents.\",\"documentation_url\":\"https://store.servicenow.com/store/app/e4756c2597d4c750f17933e11153af6a\",\"use_cases\":[\"Evaluate Nicus AI Agent as a ServiceNow Store AI Agent Marketplace listing\",\"Compare publisher, pricing, and latest-update context for Nicus AI Agent\",\"Review Nicus Software, Inc. as the listed Store publisher\"],\"features\":[\"Seller: Nicus Software, Inc.\",\"Price type: paid\",\"Store listing type: scoped_app\"],\"related_products\":[\"ServiceNow Store\"],\"release_version\":\"ServiceNow Store\",\"created_at\":\"2026-05-18T20:00:39.794151+00:00\",\"updated_at\":\"2026-05-18T20:41:27.780945+00:00\"},{\"id\":\"953726dd-450e-46d9-a87a-f0d8331fb7cc\",\"name\":\"NIGO Document Agentic Assist (ServiceNow Store)\",\"category\":\"ServiceNow Store AI Agent Marketplace\",\"collection\":\"Plutus Technology Solutions, Inc.\",\"description\":\"Intelligent, context-aware NIGO document prevention and resolution purpose-built for insurance\",\"documentation_url\":\"https://store.servicenow.com/store/app/7a0372aac3e57614ef46d0af05013108\",\"use_cases\":[\"Evaluate NIGO Document Agentic Assist as a ServiceNow Store AI Agent Marketplace listing\",\"Compare publisher, pricing, and latest-update context for NIGO Document Agentic Assist\",\"Review Plutus Technology Solutions, Inc. as the listed Store publisher\"],\"features\":[\"Seller: Plutus Technology Solutions, Inc.\",\"Price type: paid\",\"Store listing type: scoped_app\"],\"related_products\":[\"ServiceNow Store\"],\"release_version\":\"ServiceNow Store\",\"created_at\":\"2026-05-18T20:00:39.794151+00:00\",\"updated_at\":\"2026-05-18T20:41:27.852731+00:00\"},{\"id\":\"1ead242a-07c8-40a4-9332-682de71277fd\",\"name\":\"Notification Agent\",\"category\":\"PLATFORM\",\"collection\":\"Notifications Email Agents\",\"description\":\"Notification Agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under PLATFORM / Notifications Email Agents.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Find where Notification Agent fits in Notifications Email Agents workflows\",\"Compare Notification Agent with related agents in ServiceNow Platform\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: PLATFORM\",\"Collection/context: Notifications Email Agents\",\"Workflow signal: monitoring and alert handling\"],\"related_products\":[\"ServiceNow Platform\",\"Now Assist AI Agents\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.065198+00:00\",\"updated_at\":\"2026-05-18T20:41:27.922285+00:00\"},{\"id\":\"803eb729-2171-4ff9-b0a3-7e0b7011bbf8\",\"name\":\"Notification Content Agent\",\"category\":\"PLATFORM\",\"collection\":\"Notifications Email Agents\",\"description\":\"Notification Content Agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under PLATFORM / Notifications Email Agents.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Find where Notification Content Agent fits in Notifications Email Agents workflows\",\"Compare Notification Content Agent with related agents in ServiceNow Platform\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: PLATFORM\",\"Collection/context: Notifications Email Agents\",\"Workflow signal: monitoring and alert handling\"],\"related_products\":[\"ServiceNow Platform\",\"Now Assist AI Agents\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.065198+00:00\",\"updated_at\":\"2026-05-18T20:41:27.994826+00:00\"},{\"id\":\"d9fa579c-4658-4233-aa99-3cbbed504a1f\",\"name\":\"Observable analysis AI agent\",\"category\":\"Risk \u0026 Security AI Agents\",\"collection\":\"Now Assist for Security Incident Response (SIR)\",\"description\":\"Analyzes security observables such as IP addresses, domains, file hashes, and URLs to assess their threat level and provide enrichment data. It helps security analysts quickly evaluate potential indicators of compromise during incident investigation.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Security analyst investigates a suspicious IP address\",\"SOC team evaluates file hashes found during malware analysis\",\"Enriching domain observables with reputation data\",\"Assessing threat level of URLs foun
1d in phishing emails\"],\"features\":[\"Observable enrichment from threat intelligence\",\"IOC risk scoring and classification\",\"Multi-source threat data correlation\",\"Historical observable analysis\",\"Automated threat assessment reports\"],\"related_products\":[\"IT Service Management\",\"Now Assist AI Agents\",\"Integrated Risk Management\",\"Security Operations\"],\"release_version\":\"Zurich Patch 3\",\"created_at\":\"2025-12-22T19:05:12.647784+00:00\",\"updated_at\":\"2026-05-18T20:41:28.06842+00:00\"},{\"id\":\"728d2669-d6ab-4541-aa2e-5403d17ced06\",\"name\":\"Off catalog agent\",\"category\":\"Procurement \u0026 Supplier AI Agents\",\"collection\":\"Procurement \u0026 Supplier AI Agents\",\"description\":\"Handles off-catalog procurement requests for items not available in the standard procurement catalog, guiding requestors through the special ordering process. It ensures proper approvals and documentation for non-standard purchases.\",\"documentation_url\":\"https://docs.servicenow.com/\",\"use_cases\":[\"Employee requests specialized equipment not in the standard catalog\",\"Processing a one-time purchase of custom software\",\"Handling requests for items that require special vendor sourcing\",\"Managing approval workflows for non-standard procurement\"],\"features\":[\"Off-catalog request intake and processing\",\"Special approval workflow routing\",\"Vendor identification for non-catalog items\",\"Budget validation for special purchases\",\"Request documentation and justification management\"],\"related_products\":[\"Procurement\",\"Now Assist AI Agents\"],\"release_version\":\"Yokohama Patch 3\",\"created_at\":\"2025-12-22T20:18:09.167815+00:00\",\"updated_at\":\"2026-05-18T20:41:28.143126+00:00\"},{\"id\":\"f698db5d-c55e-447d-bf56-713d618fabd0\",\"name\":\"Offboarding knowledge transfer gather inputs AI agent\",\"category\":\"HR Service Delivery\",\"collection\":\"HR Service Delivery\",\"description\":\"Offboarding knowledge transfer gather inputs AI agent is a source-backed ServiceNow AI agent directory record listed in Zurich Patch 5 under HR Service Delivery. SNAgents tracks this agent for discovery, comparison, release provenance, and related HR Service Delivery / Now Assist AI Agents context without asserting undocumented product behavior.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/concept/hrsd-ai-agents.html\",\"use_cases\":[\"Find where Offboarding knowledge transfer gather inputs AI agent fits in HR Service Delivery workflows\",\"Compare Offboarding knowledge transfer gather inputs AI agent with related agents in HR Service Delivery\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Zurich Patch 5\",\"Directory category: HR Service Delivery\",\"Collection/context: HR Service Delivery\",\"Workflow signal: ServiceNow workflow automation\"],\"related_products\":[\"HR Service Delivery\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2026-02-03T17:02:02.114399+00:00\",\"updated_at\":\"2026-05-18T20:41:28.223162+00:00\"},{\"id\":\"b42b1db4-b6d4-43cc-8843-001d69aa60a8\",\"name\":\"Okta application access management AI agent\",\"category\":\"Integration AI Agents\",\"collection\":\"Okta Spoke\",\"description\":\"Manages Okta application access assignments from ServiceNow including granting and revoking user access to Okta-managed applications. Enables application access governance through ServiceNow identity management workflows.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Granting application access as part of ServiceNow access request fulfillment\",\"Revoking application access during employee offboarding\",\"Managing application assignments through access certification\",\"Bulk application access changes during organizational restructuring\"],\"features\":[\"Application access assignment to users\",\"Access revocation and deprovisioning\",\"Group-based application assignment\",\"Access status querying\",\"Integration with ServiceNow access request workflows\"],\"related_products\":[\"Integration Hub\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 3\",\"created_at\":\"2025-12-22T19:05:12.647784+00:00\",\"updated_at\":\"2026-05-18T20:41:28.293304+00:00\"},{\"id\":\"cec2650c-b641-40d3-9871-2d8abaf642a6\",\"name\":\"Okta application management AI agent\",\"category\":\"Integration AI Agents\",\"collection\":\"Okta Spoke\",\"description\":\"Manages Okta application configurations from ServiceNow including application setup, SSO configuration, and lifecycle management. Enables IT teams to manage Okta application integrations through ServiceNow governance workflows.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Setting up new applications in Okta during onboarding\",\"Managing application SSO configurations through change management\",\"Deactivating applications in Okta when decommissioned\",\"Auditing application configurations for security compliance\"],\"features\":[\"Application creation and SSO configuration\",\"Application settings management\",\"Application lifecycle operations\",\"Application metadata retrieval\",\"Integration with ServiceNow application portfolio management\"],\"related_products\":[\"Integration Hub\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 3\",\"created_at\":\"2025-12-22T19:05:12.647784+00:00\",\"updated_at\":\"2026-05-18T20:41:28.367115+00:00\"},{\"id\":\"b35262b1-068c-4b35-8cee-adc0947e74ca\",\"name\":\"Okta group management AI agent\",\"category\":\"Integration AI Agents\",\"collection\":\"Okta Spoke\",\"description\":\"Manages Okta groups from ServiceNow including group creation, configuration, and settings management. Enables identity team
1s to manage Okta access groups through ServiceNow governance workflows.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Creating Okta groups for new application access policies\",\"Managing group-based access rules for application assignments\",\"Setting up push groups for downstream application provisioning\",\"Auditing Okta group configurations for compliance\"],\"features\":[\"Okta group creation and configuration\",\"Group rule and settings management\",\"Group type management (Okta, app, push)\",\"Group listing and search\",\"Integration with ServiceNow group structures\"],\"related_products\":[\"Integration Hub\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 3\",\"created_at\":\"2025-12-22T19:05:12.647784+00:00\",\"updated_at\":\"2026-05-18T20:41:28.443961+00:00\"},{\"id\":\"ca1da821-2347-4594-b175-77a5a21b77d1\",\"name\":\"Okta group membership management AI agent\",\"category\":\"Integration AI Agents\",\"collection\":\"Okta Spoke\",\"description\":\"Manages Okta group memberships from ServiceNow including adding and removing users from Okta groups. Enables access management teams to control group-based access through ServiceNow identity governance workflows.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Adding users to Okta groups as part of access request fulfillment\",\"Removing users from groups during role changes or offboarding\",\"Bulk group membership updates during organizational changes\",\"Auditing group memberships for access certification\"],\"features\":[\"Group member addition and removal\",\"Membership listing and querying\",\"Bulk membership operations\",\"Membership status checking\",\"Integration with ServiceNow access request fulfillment\"],\"related_products\":[\"Integration Hub\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 3\",\"created_at\":\"2025-12-22T19:05:12.647784+00:00\",\"updated_at\":\"2026-05-18T20:41:28.5222+00:00\"},{\"id\":\"78940962-44a6-4331-a122-72e45d6b8da8\",\"name\":\"Okta logs management AI agent\",\"category\":\"Integration AI Agents\",\"collection\":\"Okta Spoke\",\"description\":\"Retrieves Okta system logs from ServiceNow for security monitoring, compliance auditing, and troubleshooting. Provides visibility into Okta authentication events, administrative actions, and security events through ServiceNow workflows.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Monitoring authentication failures for security incident detection\",\"Auditing administrative actions for compliance reporting\",\"Investigating suspicious login patterns\",\"Retrieving Okta logs for security incident investigation\"],\"features\":[\"System log event retrieval and querying\",\"Event filtering by type, actor, and target\",\"Authentication event monitoring\",\"Security event detection and alerting\",\"Integration with ServiceNow security operations\"],\"related_products\":[\"Integration Hub\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 3\",\"created_at\":\"2025-12-22T19:05:12.647784+00:00\",\"updated_at\":\"2026-05-18T20:41:28.595823+00:00\"},{\"id\":\"aeb5ed29-cfc6-4a01-9f59-fdca6461b930\",\"name\":\"Okta password management AI agent\",\"category\":\"Integration AI Agents\",\"collection\":\"Okta Spoke\",\"description\":\"Manages Okta password operations from ServiceNow including password resets, policy management, and credential lifecycle operations. Enables service desk teams to handle Okta password issues through ServiceNow incident and request workflows.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Resetting Okta passwords through ServiceNow service desk workflows\",\"Managing password policies through ServiceNow governance\",\"Processing self
1-service password reset requests\",\"Handling expired password scenarios for users\"],\"features\":[\"Password reset with policy compliance\",\"Temporary password generation\",\"Password policy enforcement\",\"Password expiration management\",\"Integration with ServiceNow self-service password reset\"],\"related_products\":[\"Integration Hub\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 3\",\"created_at\":\"2025-12-22T19:05:12.647784+00:00\",\"updated_at\":\"2026-05-18T20:41:28.671495+00:00\"},{\"id\":\"bb438ea0-a424-4898-be3d-d0339b712917\",\"name\":\"Okta user management AI agent\",\"category\":\"Integration AI Agents\",\"collection\":\"Okta Spoke\",\"description\":\"Manages Okta user accounts from ServiceNow including user provisioning, deprovisioning, profile management, and account lifecycle operations. Provides comprehensive Okta user management through ServiceNow identity governance workflows.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Provisioning Okta accounts for new employees during onboarding\",\"Deactivating Okta accounts during employee offboarding\",\"Updating user profiles when job details change\",\"Suspending accounts during extended leave or investigation\"],\"features\":[\"User provisioning and account creation in Okta\",\"User deprovisioning and account deactivation\",\"Profile attribute management and updates\",\"Account suspend and unsuspend operations\",\"Integration with ServiceNow onboarding/offboarding\"],\"related_products\":[\"Integration Hub\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 3\",\"created_at\":\"2025-12-22T19:05:12.647784+00:00\",\"updated_at\":\"2026-05-18T20:41:28.746352+00:00\"},{\"id\":\"e8cae8bf-7944-4b6f-93f2-19384607fa84\",\"name\":\"On demand service tester AI Agent V2\",\"category\":\"CRM\",\"collection\":\"Telco Media and Technology AI agent collection\",\"description\":\"On demand service tester AI Agent V2 is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under CRM / Telco Media and Technology AI agent collection.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/concept/technology-ai-agents.html\",\"use_cases\":[\"Find where On demand service tester AI Agent V2 fits in Telco Media and Technology AI agent collection workflows\",\"Compare On demand service tester AI Agent V2 with related agents in Customer Service Management\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: CRM\",\"Collection/context: Telco Media and Technology AI agent collection\",\"Workflow signal: ServiceNow workflow automation\"],\"related_products\":[\"Customer Service Management\",\"Now Assist AI Agents\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.509501+00:00\",\"updated_at\":\"2026-05-18T20:41:28.834306+00:00\"},{\"id\":\"b586daff-5643-4e22-9fc7-da8f25cfe07d\",\"name\":\"On-demand service tester AI Agent\",\"category\":\"Customer AI Agents\",\"collection\":\"Telecommunications Media and Technology AI agent collection\",\"description\":\"Performs on-demand service testing for telecommunications services, running diagnostic tests on network connections, service endpoints, and equipment. It helps support teams verify service quality and identify issues without physical site visits.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Testing a customer's broadband connection speed remotely\",\"Running diagnostics on a mobile service endpoint\",\"Verifying service restoration after a repair\",\"Performing pre-emptive service quality checks\"],\"features\":[\"Remote service diagnostic testing\",\"Network connection verification\",\"Service endpoint health checks\",\"Automated test result analysis\",\"Test-driven troubleshooting recommendations\"],\"related_products\":[\"Customer Service Management\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 3\",\"created_at\":\"2025-12-22T19:05:13.260372+00:00\",\"updated_at\":\"2026-05-18T20:41:28.901142+00:00\"},{\"id\":\"d8b615bf-92bf-4d1f-9c63-edc11cbd705b\",\"name\":\"Oracle HCM Cloud compensation management AI agent\",\"category\":\"SPOKES\",\"collection\":\"Oracle HCM Cloud Spoke\",\"description\":\"Oracle HCM Cloud compensation management AI agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under SPOKES / Oracle HCM Cloud Spoke.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Find where Oracle HCM Cloud compensation management AI agent fits in Oracle HCM Cloud Spoke workflows\",\"Compare Oracle HCM Cloud compensation management AI agent with related agents in Integration Hub\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: SPOKES\",\"Collection/context: Oracle HCM Cloud Spoke\",\"Workflow signal: record and integration management\"],\"related_products\":[\"Integration Hub\",\"Now Assist AI Agents\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.065198+00:00\",\"updated_at\":\"2026-05-18T20:41:28.982996+00:00\"}
1,{\"id\":\"82d23010-d4a5-41b1-a770-45d04ae296fe\",\"name\":\"Oracle HCM Cloud feedback management AI agent\",\"category\":\"SPOKES\",\"collection\":\"Oracle HCM Cloud Spoke\",\"description\":\"Oracle HCM Cloud feedback management AI agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under SPOKES / Oracle HCM Cloud Spoke.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Find where Oracle HCM Cloud feedback management AI agent fits in Oracle HCM Cloud Spoke workflows\",\"Compare Oracle HCM Cloud feedback management AI agent with related agents in Integration Hub\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: SPOKES\",\"Collection/context: Oracle HCM Cloud Spoke\",\"Workflow signal: record and integration management\"],\"related_products\":[\"Integration Hub\",\"Now Assist AI Agents\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.065198+00:00\",\"updated_at\":\"2026-05-18T20:41:29.052782+00:00\"},{\"id\":\"c6f7d30c-210d-4e02-8e04-8c8a17f4af26\",\"name\":\"Oracle HCM Cloud goals management AI agent\",\"category\":\"SPOKES\",\"collection\":\"Oracle HCM Cloud Spoke\",\"description\":\"Oracle HCM Cloud goals management AI agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under SPOKES / Oracle HCM Cloud Spoke.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Find where Oracle HCM Cloud goals management AI agent fits in Oracle HCM Cloud Spoke workflows\",\"Compare Oracle HCM Cloud goals management AI agent with related agents in Integration Hub\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: SPOKES\",\"Collection/context: Oracle HCM Cloud Spoke\",\"Workflow signal: record and integration management\"],\"related_products\":[\"Integration Hub\",\"Now Assist AI Agents\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.065198+00:00\",\"updated_at\":\"2026-05-18T20:41:29.129169+00:00\"},{\"id\":\"8653ad93-700c-417d-bb58-2762db3569f1\",\"name\":\"Oracle HCM Cloud human capital management AI agent\",\"category\":\"SPOKES\",\"collection\":\"Oracle HCM Cloud Spoke\",\"description\":\"Oracle HCM Cloud human capital management AI agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under SPOKES / Oracle HCM Cloud Spoke.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Find where Oracle HCM Cloud human capital management AI agent fits in Oracle HCM Cloud Spoke workflows\",\"Compare Oracle HCM Cloud human capital management AI agent with related agents in Integration Hub\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: SPOKES\",\"Collection/context: Oracle HCM Cloud Spoke\",\"Workflow signal: record and integration management\"],\"related_products\":[\"Integration Hub\",\"Now Assist AI Agents\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.065198+00:00\",\"updated_at\":\"2026-05-18T20:41:29.196868+00:00\"},{\"id\":\"75703e69-b8d0-497a-af02-0fbf83504a9c\",\"name\":\"Oracle HCM Cloud jobs management AI agent\",\"category\":\"SPOKES\",\"collection\":\"Oracle HCM Cloud Spoke\",\"description\":\"Oracle HCM Cloud jobs management AI agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under SPOKES / Oracle HCM Cloud Spoke.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Find where Oracle HCM Cloud jobs management AI agent fits in Oracle HCM Cloud Spoke workflows\",\"Compare Oracle HCM Cloud jobs management AI agent with related agents in Integration Hub\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: SPOKES\",\"Collection/context: Oracle HCM Cloud Spoke\",\"Workflow signal: record and integration management\"],\"related_products\":[\"Integration Hub\",\"Now Assist AI Agents\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.065198+00:00\",\"updated_at\":\"2026-05-18T20:41:29.27279+00:00\"},{\"id\":\"c83bc70b-db5c-448c-8c2b-a2da45b8dff0\",\"name\":\"Oracle HCM Cloud payroll management AI agent\",\"category\":\"SPOKES\",\"collection\":\"Oracle HCM Cloud Spoke\",\"description\":\"Oracle HCM Cloud payroll management AI agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under SPOKES / Oracle HCM Cloud Spoke.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Find where Oracle HCM Cloud payroll management AI agent fits in Oracle HCM Cloud Spoke workflows\",\"Compare Oracle HCM Cloud payroll management AI agent with related agents in Integration Hub\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: SPOKES\",\"Collection/context: Oracle HCM Cloud Spoke\",\"Workflow signal: record and integration management\"],\"related_products\":[\"Integration Hub\",\"Now Assist AI Agents\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.065198+00:00\",\"updated_at\":\"2026-05-18T20:41:29.34468+00:00\"},{\"id\":\"4b90797c-4b16-421b-a04b-ba6358bb7da0\",\"name\":\"Order capture AI agent\",\"category\":\"IT\",\"collection\":\"Assist Order Management AI Agent\",\"description\":\"Order capture AI agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under IT / Assist Order Management AI Agent.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Find where Order capture AI agent fits in Assist Order Management AI Agent workflows\",\"Compare Order capture AI agent with related agents in Now Assist AI Agents\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: IT\",\"Collection/context: Assist Order Management AI Agent\",\"Workflow signal: ServiceNow workflow automation\"],\"related_products\":[\"Now Assist AI Agents\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.065198+00:00\",\"updated_at\":\"2026-05-18T20:41:29.417841+00:00\"},{\"id\":\"d1be8504-42a4-43d6-8af0-53e60abeec8b\",\"name\":\"Order Enrichment AI agent\",\"category\":\"Now Assist for SOM for Telecommunications\",\"collection\":\"Now Assist for SOM for Telecommunications\",\"description\":\"Order Enrichment AI agent is a source-backed ServiceNow AI agent directory record listed in Zurich Patch 5 under Now Assist for SOM for Telecommunications. SNAgents tracks this agent for discovery, comparison, release provenance, and related Now Assist AI Agents context without asserting undocumented product behavior.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Find where Order Enrichment AI agent fits in Now Assist for SOM for Telecommunications workflows\",\"Compare Order Enrichment AI agent with related agents in Now Assist AI Agents\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Zurich Patch 5\",\"Directory category: Now Assist for SOM for Telecommunications\",\"Collection/context: Now Assist for SOM for Telecommunications\",\"Workflow signal: ServiceNow workflow automation\"],\"related_products\":[\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2026-02-03T14:26:06.154408+00:00\",\"updated_at\":\"2026-05-18T20:41:29.49988+00:00\"},{\"id\":\"a59cbdca-e673-4b63-b1fc-22876e85b2ec\",\"name\":\"Order Exception Voice AI Agent\",\"category\":\"Manage Order Operations\",\"collection\":\"Manage Order Operations\",\"description\":\"Order Exception Voice AI Agent is a source-backed ServiceNow AI agent directory record listed in Zurich Patch 5 under Manage Order Operations. SNAgents tracks this agent for discovery, comparison, release provenance, and related Now Assist AI Agents context without asserting undocumented product behavior.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Find where Order Exception Voice AI Agent fits in Manage Order Operations workflows\",\"Compare Order Exception Voice AI Agent with related agents in Now Assist AI Agents\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Zurich Patch 5\",\"Directory category: Manage Order Operations\",\"Collection/context: Manage Order Operations\",\"Workflow signal: voice-assisted workflow execution\"],\"related_products\":[\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2026-02-03T14:26:06.424648+00:00\",\"updated_at\":\"2026-05-18T20:41:29.575298+00:00\"},{\"id\":\"17868ac6-723c-4c9d-adde-383322fbe8f5\",\"name\":\"Order fallout AI Agent\",\"category\":\"EMPLOYEE\",\"collection\":\"Now Assist for Sales and Order Management for Telco\",\"description\":\"Order fallout AI Agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under EMPLOYEE / Now Assist for Sales and Order Management for Telco.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/concept/hrsd-ai-agents.html\",\"use_cases\":[\"Find where Order fallout AI Agent fits in Now Assist for Sales and Order Management for Telco workflows\",\"Compare Order fallout AI Agent with related agents in HR Service Delivery\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: EMPLOYEE\",\"Collection/context: Now Assist for Sales and Order Management for Telco\",\"Workflow signal: ServiceNow workflow automation\"],\"related_products\":[\"HR Service Delivery\",\"Now Assist AI Agents\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.69679+00:00\",\"updated_at\":\"2026-05-18T20:41:29.64667+00:00\"},{\"id\":\"93b57d7b-962b-401d-81d4-5a669be985f4\",\"name\":\"Order Fulfillment AI agent\",\"category\":\"Now Assist for SOM for Telecommunications\",\"collection\":\"Now Assist for SOM for Telecommunications\",\"description\":\"Order Fulfillment AI agent is a source-backed ServiceNow AI agent directory record listed in Zurich Patch 5 under Now Assist for SOM for Telecommunications. SNAgents tracks this agent for discovery, comparison, release provenance, and related Now Assist AI Agents context without asserting undocumented product behavior.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Find where Order Fulfillment AI agent fits in Now Assist for SOM for Telecommunications workflows\",\"Compare Order Fulfillment AI agent with related agents in Now Assist AI Agents\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Zurich Patch 5\",\"Directory category: Now Assist for SOM for Telecommunications\",\"Collection/context: Now Assist for SOM for Telecommunications\",\"Workflow signal: ServiceNow workflow automation\"],\"related_products\":[\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2026-02-03T14:26:06.154408+00:00\",\"updated_at\":\"2026-05-18T20:41:29.731203+00:00\"},{\"id\":\"c97eb674-d6e3-453d-8dae-18b5382dabec\",\"name\":\"OT Excel import task AI agent\",\"category\":\"Technology AI Agents\",\"collection\":\"Now Assist for OT Manager\",\"description\":\"Imports operational technology asset data from Excel spreadsheets into ServiceNow's OT Manager, automating the tedious process of manual data entry for OT environments. It validates, maps, and loads OT asset information efficie
1ntly.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"OT team imports a spreadsheet of industrial control system assets\",\"Facility manager uploads SCADA device inventory from Excel\",\"Migrating OT asset data from legacy systems via spreadsheet\",\"Bulk loading IoT device information into OT Manager\"],\"features\":[\"Excel file parsing and validation\",\"OT asset data field mapping\",\"Bulk import with error handling\",\"Data transformation and normalization\",\"Import progress tracking and reporting\"],\"related_products\":[\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 3\",\"created_at\":\"2025-12-22T19:05:12.647784+00:00\",\"updated_at\":\"2026-05-18T20:41:29.802874+00:00\"},{\"id\":\"13a39ca0-ecf2-47d4-971c-674a9648890c\",\"name\":\"OT knowledge generator AI agent\",\"category\":\"Technology AI Agents\",\"collection\":\"Now Assist for OTSM\",\"description\":\"Generates knowledge articles for operational technology environments based on OT incident patterns, device documentation, and troubleshooting procedures. It builds an OT-specific knowledge base to accelerate issue resolution.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Creating knowledge articles from resolved OT incidents\",\"Documenting troubleshooting procedures for industrial equipment\",\"Building a knowledge base for common SCADA system issues\",\"Generating maintenance guides from OT incident history\"],\"features\":[\"Automated OT knowledge article creation\",\"Incident-to-knowledge conversion\",\"OT-specific terminology handling\",\"Troubleshooting procedure documentation\",\"Knowledge gap identification\"],\"related_products\":[\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 3\",\"created_at\":\"2025-12-22T19:05:12.647784+00:00\",\"updated_at\":\"2026-05-18T20:41:29.882148+00:00\"},{\"id\":\"ac62c91d-1bd7-424f-b1d6-547b5093eef3\",\"name\":\"PagerDuty audit management AI agent\",\"category\":\"Integration AI Agents\",\"collection\":\"PagerDuty Spoke\",\"description\":\"Retrieves PagerDuty audit records from ServiceNow for compliance monitoring and operational visibility. Provides access to PagerDuty activity logs including incident actions, configuration changes, and user activities to support security and compliance requirements.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Retrieving PagerDuty audit logs for compliance audits\",\"Investigating incident response activities and timeline\",\"Monitoring configuration changes in PagerDuty\",\"Generating audit reports for security reviews\"],\"features\":[\"PagerDuty audit log retrieval and querying\",\"Activity filtering by user, date range, and action type\",\"Integration with ServiceNow compliance workflows\",\"Audit trail reporting and export capabilities\",\"Real-time audit event monitoring\"],\"related_products\":[\"Integrated Risk Management\",\"Now Assist AI Agents\",\"Integration Hub\"],\"release_version\":\"Zurich Patch 3\",\"created_at\":\"2025-12-22T19:05:12.647784+00:00\",\"updated_at\":\"2026-05-18T20:41:29.963213+00:00\"},{\"id\":\"4c4f415b-a4e4-456e-acc0-079f11dbf2d5\",\"name\":\"PagerDuty business service management AI agent\",\"category\":\"Integration AI Agents\",\"collection\":\"PagerDuty Spoke\",\"description\":\"Manages PagerDuty business service configurations from ServiceNow including creating, updating, and mapping business services for impact analysis. Keeps PagerDuty business service definitions synchronized with ServiceNow CMDB service records.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Creating PagerDuty business services aligned with CMDB service records\",\"Mapping technical service dependencies for impact assessment\",\"Monitoring business service health status during incidents\",\"Configuring service priority rules for alert routing\"],\"features\":[\"Business service creation and configuration in PagerDuty\",\"Service dependency mapping and impact analysis\",\"Service status monitoring and health checks\",\"Synchronization with ServiceNow CMDB business services\",\"Priority and urgency rule configuration\"],\"related_products\":[\"Integration Hub\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 3\",\"created_at\":\"2025-12-22T19:05:12.647784+00:00\",\"updated_at\":\"2026-05-18T20:41:30.033991+00:00\"},{\"id\":\"557b2dec-9b42-47f6-b129-ad146b2c278b\",\"name\":\"PagerDuty escalation policy management AI agent\",\"category\":\"Integration AI Agents\",\"collection\":\"PagerDuty Spoke\",\"description\":\"Manages PagerDuty escalation policies from ServiceNow including creating, modifying, and querying escalation rules. Enables on-call management teams to maintain escalation procedures through ServiceNow workflows, ensuring incidents are properly escalated 
1when not acknowledged.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Creating escalation policies for new PagerDuty services\",\"Modifying escalation chains when team structures change\",\"Querying current escalation policies for documentation\",\"Configuring escalation timeouts for SLA compliance\"],\"features\":[\"Escalation policy creation and modification in PagerDuty\",\"Multi-level escalation chain configuration\",\"On-call schedule integration with escalation rules\",\"Escalation timeout and repeat configuration\",\"Policy assignment to PagerDuty services\"],\"related_products\":[\"Integrated Risk Management\",\"Now Assist AI Agents\",\"Integration Hub\"],\"release_version\":\"Zurich Patch 3\",\"created_at\":\"2025-12-22T19:05:12.647784+00:00\",\"updated_at\":\"2026-05-18T20:41:30.110542+00:00\"},{\"id\":\"1c899131-1c7f-487d-b91c-e91eb389e89a\",\"name\":\"PagerDuty extension management AI agent\",\"category\":\"Integration AI Agents\",\"collection\":\"PagerDuty Spoke\",\"description\":\"Manages PagerDuty extensions and integrations from ServiceNow including webhooks, service extensions, and third-party tool connections. Enables platform administrators to configure PagerDuty integration points through ServiceNow workflows.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Setting up webhook notifications for PagerDuty incident events\",\"Configuring PagerDuty extensions for ChatOps integrations\",\"Managing third-party monitoring tool connections\",\"Troubleshooting extension connectivity issues\"],\"features\":[\"PagerDuty extension creation and configuration\",\"Webhook management for event notifications\",\"Third-party integration setup and management\",\"Extension status monitoring\",\"Configuration templates for common integrations\"],\"related_products\":[\"Integration Hub\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 3\",\"created_at\":\"2025-12-22T19:05:12.647784+00:00\",\"updated_at\":\"2026-05-18T20:41:30.182133+00:00\"},{\"id\":\"342aa297-bf77-4d38-8c56-6a14cd47505a\",\"name\":\"PagerDuty incident management AI agent\",\"category\":\"Integration AI Agents\",\"collection\":\"PagerDuty Spoke\",\"description\":\"Manages PagerDuty incidents from ServiceNow including creation, acknowledgment, resolution, reassignment, and status updates. Provides bidirectional incident management between ServiceNow and PagerDuty, enabling operations teams to manage PagerDuty incidents without context switching.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Creating PagerDuty incidents from ServiceNow monitoring alerts\",\"Acknowledging PagerDuty pages through ServiceNow workflows\",\"Resolving PagerDuty incidents when ServiceNow tickets are closed\",\"Escalating PagerDuty incidents that breach response SLAs\"],\"features\":[\"PagerDuty incident creation and triggering from ServiceNow\",\"Incident acknowledgment and resolution management\",\"Incident reassignment and escalation\",\"Status updates and note synchronization\",\"Bidirectional incident state mapping with ServiceNow records\"],\"related_products\":[\"IT Service Management\",\"Now Assist AI Agents\",\"Integration Hub\"],\"release_version\":\"Zurich Patch 3\",\"created_at\":\"2025-12-22T19:05:12.647784+00:00\",\"updated_at\":\"2026-05-18T20:41:30.256603+00:00\"},{\"id\":\"c0436fd4-7ee3-44a7-8527-b8761da3e977\",\"name\":\"PagerDuty notification management AI agent\",\"category\":\"Integration AI Agents\",\"collection\":\"PagerDuty Spoke\",\"description\":\"Manages PagerDuty notification rules and contact methods from ServiceNow for user notification configuration. Enables administrators and users to configure how and when PagerDuty sends notifications through ServiceNow workflows.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Configuring notification preferences for new on-call team members\",\"Setting up high-urgency notification rules for critical services\",\"Managing notification contact methods during on-call rotations\",\"Bulk-updating notification rules during organizational changes\"],\"features\":[\"Notification rule creation and management\",\"Contact method configuration for users\",\"Notification timing and urgency settings\",\"Multi-channel notification preferences\",\"Notification rule testing and validation\"],\"related_products\":[\"Integration Hub\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 3\",\"created_at\":\"2025-12-22T19:05:12.647784+00:00\",\"updated_at\":\"2026-05-18T20:41:30.333723+00:00\"},{\"id\":\"ac196b65-0523-42fc-9945-d6fd444ab556\",\"name\":\"PagerDuty schedule management AI agent\",\"category\":\"Integration AI Agents\",\"collection\":\"PagerDuty Spoke\",\"description\":\"Manages PagerDuty on-call schedules from ServiceNow including schedule creation, rotation management, and override handling. Enables operations managers to maintain on-call rotations through ServiceNow workflows, ensuring proper coverage and reducing scheduling conflicts.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Creating on-call rotation schedules for new service teams\",\"Adding schedule overrides for vacation coverage\",\"Looking up who is currently on-call for a specific service\",\"Managing rotation handoff times across time zones\"],\"features\":[\"On-call schedule creation and management in PagerDuty\",\"Rotation layer configuration with handoff times\",\"Schedule override creation for temporary coverage changes\",\"On-call lookup for current and future schedules\",\"Schedule conflict detection and resolution\"],\"related_products\":[\"Integration Hub\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 3\",\"created_at\":\"2025-12-22T19:05:12.647784+00:00\",\"updated_at\":\"2026-05-18T20:41:30.402487+00:00\"},{\"id\":\"6c048c55-9256-4ef6-a73d-4b33eb2460da\",\"name\":\"PagerDuty service management AI agent\",\"category\":\"Integration AI Agents\",\"collection\":\"PagerDuty Spoke\",\"description\":\"Manages PagerDuty service configurations from ServiceNow including service creation, settings modification, and integration setup. Enables platform administrators to maintain PagerDuty technical services aligned with ServiceNow CMDB infrastru
1cture.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Creating PagerDuty services for new applications and infrastructure\",\"Configuring alert integration keys for monitoring tools\",\"Setting up maintenance windows to suppress alerts during changes\",\"Configuring incident urgency rules based on service criticality\"],\"features\":[\"PagerDuty service creation and configuration\",\"Integration key management for monitoring tools\",\"Alert grouping and deduplication settings\",\"Service maintenance window management\",\"Incident urgency rule configuration\"],\"related_products\":[\"Integration Hub\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 3\",\"created_at\":\"2025-12-22T19:05:12.647784+00:00\",\"updated_at\":\"2026-05-18T20:41:30.469797+00:00\"},{\"id\":\"14be34d7-14d7-4c13-a575-c9a38fa1fd33\",\"name\":\"PagerDuty tag management AI agent\",\"category\":\"Integration AI Agents\",\"collection\":\"PagerDuty Spoke\",\"description\":\"Manages PagerDuty tags for organizing and categorizing services, teams, and users from ServiceNow. Enables consistent tagging strategies across PagerDuty resources to support filtering, reporting, and governance through ServiceNow workflows.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Tagging PagerDuty services by environment, team, or criticality\",\"Filtering PagerDuty resources by tag for reporting\",\"Applying consistent tagging during new service onboarding\",\"Cleaning up outdated tags during periodic maintenance\"],\"features\":[\"Tag creation and assignment to PagerDuty objects\",\"Tag-based resource querying and filtering\",\"Bulk tagging operations for organizational consistency\",\"Tag cleanup and standardization\",\"Integration with ServiceNow taxonomy and categorization\"],\"related_products\":[\"Integration Hub\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 3\",\"created_at\":\"2025-12-22T19:05:12.647784+00:00\",\"updated_at\":\"2026-05-18T20:41:30.536354+00:00\"},{\"id\":\"43558eb3-9e73-407f-b3f7-be40b101edc5\",\"name\":\"PagerDuty team management AI agent\",\"category\":\"Integration AI Agents\",\"collection\":\"PagerDuty Spoke\",\"description\":\"Manages PagerDuty team structures from ServiceNow including team creation, membership management, and team settings. 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Ensures PagerDuty user access is properly managed as part of ServiceNow identity and access management workflows.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Provisioning PagerDuty accounts for new operations team members\",\"Deprovisioning PagerDuty access during offboarding workflows\",\"Updating user roles when responsibilities change\",\"Managing PagerDuty licenses during organizational restructuring\"],\"features\":[\"PagerDuty user provisioning and deprovisioning\",\"User role and permission management\",\"Profile and contact information updates\",\"User license management\",\"Bulk user operations for team changes\"],\"related_products\":[\"Integration Hub\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 3\",\"created_at\":\"2025-12-22T19:05:12.647784+00:00\",\"updated_at\":\"2026-05-18T20:41:30.671819+00:00\"},{\"id\":\"f16e6bc3-fff3-4ef3-9225-d602acfb3f87\",\"name\":\"Parts Audit Agent\",\"category\":\"CRM\",\"collection\":\"Field Service Management AI agent collection\",\"description\":\"Parts Audit Agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under CRM / Field Service Management AI agent collection.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/concept/fsm-ai-agents.html\",\"use_cases\":[\"Find where Parts Audit Agent fits in Field Service Management AI agent collection workflows\",\"Compare Parts Audit Agent with related agents in Customer Service Management\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: CRM\",\"Collection/context: Field Service Management AI agent collection\",\"Workflow signal: ServiceNow workflow automation\"],\"related_products\":[\"Customer Service Management\",\"Now Assist AI Agents\",\"Field Service Management\",\"Integrated Risk Management\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.419837+00:00\",\"updated_at\":\"2026-05-18T20:41:30.744637+00:00\"},{\"id\":\"c68db910-0a49-42ac-8df3-d0c7b715c829\",\"name\":\"Password reset with voice AI agent\",\"category\":\"IT\",\"collection\":\"IT Service Management AI voice agent collection\",\"description\":\"Password reset with voice AI agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under IT / IT Service Management AI voice agent collection.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/concept/itsm-ai-agents.html\",\"use_cases\":[\"Find where Password reset with voice AI agent fits in IT Service Management AI voice agent collection workflows\",\"Compare Password reset with voice AI agent with related agents in IT Service Management\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: IT\",\"Collection/context: IT Service Management AI voice agent collection\",\"Workflow signal: voice-assisted workflow execution\"],\"related_products\":[\"IT Service Management\",\"Now Assist AI Agents\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.509501+00:00\",\"updated_at\":\"2026-05-18T20:41:30.814024+00:00\"},{\"id\":\"a073e146-ed60-43b2-a3aa-531ccdc3266e\",\"name\":\"Performance analysis AI agent\",\"category\":\"Now Assist AI Agents\",\"collection\":\"Now Assist AI Agents\",\"description\":\"Performance analysis AI agent is a source-backed ServiceNow AI agent directory record listed in Zurich Patch 5 under Now Assist AI Agents. SNAgents tracks this agent for discovery, comparison, release provenance, and related Now Assist AI Agents context without asserting undocumented product behavior.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Find where Performance analysis AI agent fits in Now Assist AI Agents workflows\",\"Compare Performance analysis AI agent with related agents in Now Assist AI Agents\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Zurich Patch 5\",\"Directory category: Now Assist AI Agents\",\"Collection/context: Now Assist AI Agents\",\"Workflow signal: anal
1ysis and investigation\"],\"related_products\":[\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2026-02-03T14:26:06.424648+00:00\",\"updated_at\":\"2026-05-18T20:41:30.890903+00:00\"},{\"id\":\"979c49f4-7a29-45a4-ba45-ead328b272cd\",\"name\":\"Phoebe - IT Service Management NewRocket Agentic Pack (ServiceNow Store)\",\"category\":\"ServiceNow Store AI Agent Marketplace\",\"collection\":\"NewRocket LLC\",\"description\":\"Transform IT Service Delivery with AI-Powered Resolution and Continuous Learning\",\"documentation_url\":\"https://store.servicenow.com/store/app/2fb6a27b471847104db76411516d430f\",\"use_cases\":[\"Evaluate Phoebe - IT Service Management NewRocket Agentic Pack as a ServiceNow Store AI Agent Marketplace listing\",\"Compare publisher, pricing, and latest-update context for Phoebe - IT Service Management NewRocket Agentic Pack\",\"Review NewRocket LLC as the listed Store publisher\"],\"features\":[\"Seller: NewRocket LLC\",\"Price type: paid\",\"Store listing type: scoped_app\"],\"related_products\":[\"ServiceNow Store\",\"IT Service Management\",\"Now Assist AI Agents\"],\"release_version\":\"ServiceNow Store\",\"created_at\":\"2026-05-18T20:00:39.794151+00:00\",\"updated_at\":\"2026-05-18T20:41:30.957999+00:00\"},{\"id\":\"451dae09-54ff-4f24-ac8b-380608b125fc\",\"name\":\"Plan creator\",\"category\":\"PLATFORM\",\"collection\":\"Admin Assist\",\"description\":\"Plan creator is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under PLATFORM / Admin Assist.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/concept/creator-ai-agents.html\",\"use_cases\":[\"Find where Plan creator fits in Admin Assist workflows\",\"Compare Plan creator with related agents in Creator Workflows\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: PLATFORM\",\"Collection/context: Admin Assist\",\"Workflow signal: record, plan, or content creation\"],\"related_products\":[\"Creator Workflows\",\"Now Assist AI Agents\",\"ServiceNow Platform\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.604795+00:00\",\"updated_at\":\"2026-05-18T20:41:31.036077+00:00\"},{\"id\":\"fefa2637-001b-439b-95d8-dbaf024d946d\",\"name\":\"Playbook Activity Context Agent\",\"category\":\"PLATFORM\",\"collection\":\"Global\",\"description\":\"Playbook Activity Context Agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under PLATFORM / Global.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Find where Playbook Activity Context Agent fits in Global workflows\",\"Compare Playbook Activity Context Agent with related agents in ServiceNow Platform\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: PLATFORM\",\"Collection/context: Global\",\"Workflow signal: ServiceNow workflow automation\"],\"related_products\":[\"ServiceNow Platform\",\"Now Assist AI Agents\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.69679+00:00\",\"updated_at\":\"2026-05-18T20:41:31.101712+00:00\"},{\"id\":\"231d0f1d-ca7a-43e3-aa19-1cc184fb4fc0\",\"name\":\"Playbook data gathering agent\",\"category\":\"Platform AI Agents\",\"collection\":\"Process Automation Designer Core - Model\",\"description\":\"Gathers required data inputs for Process Automation Designer playbooks by interacting with users and systems to collect necessary information. It ensures playbooks have all required data before execution, reducing failures from missing information.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Collecting user inputs before executing an onboarding playbook\",\"Gathering system data needed for an automated change workflow\",\"Validating required fields before launching a provisioning playbook\",\"Pre-filling playbook inputs from existing records\"],\"features\":[\"Conversational data collection for playbooks\",\"Multi-source data gathering\",\"Input validation and formatting\",\"Missing data identification\",\"Dynamic form generation\"],\"related_products\":[\"ServiceNow Platform\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 3\",\"created_at\":\"2025-12-22T19:05:12.647784+00:00\",\"updated_at\":\"2026-05-18T20:41:31.183686+00:00\"},{\"id\":\"630ceb5c-83ed-4516-bb37-eacb33cc24c4\",\"name\":\"Playbook data gathering and processing agent\",\"category\":\"PLATFORM\",\"collection\":\"Global\",\"description\":\"Playbook data gathering and processing agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under PLATFORM / Global.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Find where Playbook data gathering and processing agent fits in Global workflows\",\"Compare Playbook data gathering and processing agent with related agents in ServiceNow Platform\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: PLATFORM\",\"Collection/context: Global\",\"Workflow signal: ServiceNow workflow automation\"],\"related_products\":[\"ServiceNow Platform\",\"Now Assist AI Agents\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.69679+00:00\",\"updated_at\":\"2026-05-18T20:41:31.258863+00:00\"},{\"id\":\"13013b85-0d36-4b95-8e93-21f5ca9f9038\",\"name\":\"Playbook processing agent\",\"category\":\"Platform AI Agents\",\"collection\":\"Process Automation Designer Core - Model\",\"description\":\"Orchestrates the execution of Process Automation Designer playbooks, managing step sequencing, decision logic, and error handling throughout the automation workflow. It ensures playbooks run reliably and handles exceptions gracefully.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Executing a multi-step employee onboarding playbook\",\"Orchestrating an incident remediation automation workflow\",\"Managing branching logic in approval process playbooks\",\"Handling errors and retries in automated provisioning flows\"],\"features\":[\"Playbook execution orchestration\",\"Step sequencing and branching logic\",\"Error handling and retry management\",\"Execution status monitoring\",\"Parallel task coordination\"],\"related_products\":[\"ServiceNow Platform\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 3\",\"created_at\":\"2025-12-22T19:05:12.647784+00:00\",\"updated_at\":\"2026-05-18T20:41:31.33182+00:00\"},{\"id\":\"c65523ed-9728-4460-8160-0714cee95ffb\",\"name\":\"Playbook 
1slot filling agent\",\"category\":\"Platform AI Agents\",\"collection\":\"Process Automation Designer Core - Model\",\"description\":\"Manages slot filling in Process Automation Designer playbooks by intelligently collecting missing parameters through user interaction. It uses conversational AI to extract required values from natural language inputs and validate them against expected formats.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Extracting incident details from a user's natural language description\",\"Filling required playbook parameters through chat conversation\",\"Validating and correcting user-provided data for automation slots\",\"Progressively collecting information across multiple conversation turns\"],\"features\":[\"Intelligent slot filling from conversation\",\"Natural language parameter extraction\",\"Value validation and type checking\",\"Context-aware prompting for missing data\",\"Multi-turn data collection support\"],\"related_products\":[\"ServiceNow Platform\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 3\",\"created_at\":\"2025-12-22T19:05:12.647784+00:00\",\"updated_at\":\"2026-05-18T20:41:31.403342+00:00\"},{\"id\":\"3b62ae70-f940-47f6-aa7c-354629cdacc4\",\"name\":\"Policy Renewal Agentic Assist (ServiceNow Store)\",\"category\":\"ServiceNow Store AI Agent Marketplace\",\"collection\":\"Plutus Technology Solutions, Inc.\",\"description\":\"Intelligent, context-aware policy renewal built for retention and speed\",\"documentation_url\":\"https://store.servicenow.com/store/app/96021d1cc3f63ad428305230a001313f\",\"use_cases\":[\"Evaluate Policy Renewal Agentic Assist as a ServiceNow Store AI Agent Marketplace listing\",\"Compare publisher, pricing, and latest-update context for Policy Renewal Agentic Assist\",\"Review Plutus Technology Solutions, Inc. as the listed Store publisher\"],\"features\":[\"Seller: Plutus Technology Solutions, Inc.\",\"Price type: paid\",\"Store listing type: scoped_app\"],\"related_products\":[\"ServiceNow Store\",\"Integrated Risk Management\",\"Now Assist AI Agents\"],\"release_version\":\"ServiceNow Store\",\"created_at\":\"2026-05-18T20:00:39.794151+00:00\",\"updated_at\":\"2026-05-18T20:41:31.483731+00:00\"},{\"id\":\"1aff7d24-242a-4356-9224-5aa8cca53900\",\"name\":\"Post incident review AI agent\",\"category\":\"Technology AI Agents\",\"collection\":\"IT Service Management AI agent collection\",\"description\":\"Generates post-incident review (PIR) documentation by analyzing the incident timeline, work notes, communications, and resolution details. Creates structured PIR reports including timeline of events, root cause analysis, impact summary, and actionable improvement recommendations. Saves hours of manual PIR preparation and ensures consistent, thorough post-incident analysis across all major incidents.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Generating PIR documents for major incidents within hours of resolution\",\"Creating consistent post-incident review templates for management reporting\",\"Identifying recurring root causes across multiple PIR reports\",\"Documenting lessons learned for knowledge base improvement\"],\"features\":[\"Automated PIR report generation from incident activity timeline\",\"Structured root cause analysis with contributing factors\",\"Impact summary including duration, affected users, and business impact\",\"Actionable improvement recommendations based on incident patterns\",\"Integration with problem management for follow-up action tracking\"],\"related_products\":[\"IT Service Management\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2025-12-22T19:05:12.030692+00:00\",\"updated_at\":\"2026-05-18T20:41:31.556022+00:00\"},{\"id\":\"e5ac9c5f-4fdd-4af0-93b5-835755c79717\",\"name\":\"Preliminary Diagnosis Agent\",\"category\":\"IT\",\"collection\":\"Zero Touch Service Desk\",\"description\":\"Preliminary Diagnosis Agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under IT / Zero Touch Service Desk.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Find where Preliminary Diagnosis Agent fits in Zero Touch Service Desk workflows\",\"Compare Preliminary Diagnosis Agent with related agents in Now Assist AI Agents\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: IT\",\"Collection/context: Zero Touch Service Desk\",\"Workflow signal: ServiceNow workflow automation\"],\"related_products\":[\"Now Assist AI Agents\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.69679+00:00\",\"updated_at\":\"2026-05-18T20:41:31.630973+00:00\"},{\"id\":\"136a3b79-57ff-442c-84f4-f06ae93e27f4\",\"name\":\"Preliminary troubleshooter AI Agent\",\"category\":\"Customer AI Agents\",\"collection\":\"Telecommunications Media and Technology AI agent collection\",\"description\":\"Performs preliminary troubleshooting for telecommunications service issues by running automated diagnostics, checking service status, and identifying common problems before escalation. It resolves simple issues quickly and gathers data for complex ones.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Initial troubleshooting of a customer's internet connectivity issue\",\"Running automated diagnostics before escalating to tier 2 support\",\"Checking service status for a reported outage\",\"Identifying common equipment issues from customer symptoms\"],\"features\":[\"Automated preliminary diagnostics\",\"Service status verification\",\"Common issue pattern matching\",\"Guided troubleshooting steps\",\"Escalation data preparation\"],\"related_products\":[\"Customer Service Management\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 3\",\"created_at\":\"2025-12-22T19:05:13.260372+00:00\",\"updated_at\":\"2026-05-18T20:41:31.699898+00:00\"},{\"id\":\"6a0fb739-3e57-4e81-af2f-fe7e8c2b6255\",\"name\":\"Preliminary troubleshooter AI Agent V2\",\"category\":\"CRM\",\"collection\":\"Telco Media and Technology AI agent collection\",\"description\":\"Preliminary troubleshooter AI Agent V2 is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under CRM / Telco Media and Technology AI agent collection.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/concept/technology-ai-agents.html\",\"use_cases\":[\"Find where Preliminary troubleshooter AI Agent V2 fits in Telco Media and Technology AI agent collection workflows\",\"Compare Preliminary troubleshooter AI Agent V2 with related agents in Customer Service Management\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: CRM\",\"Collection/context: Telco Media and Technology AI agent collection\",\"Workflow signal: ServiceNow workflow automation\"],\"related_products\":[\"Customer Service Management\",\"Now Assist AI Agents\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.509501+00:00\",\"updated_at\":\"2026-05-18T20:41:31.775284+00:00\"},{\"id\":\"22460f15-c786-4635-b13f-3e242fb94b4c\",\"name\":\"Prioritize work AI agent\",\"category\":\"Platform AI Agents\",\"collection\":\"Platform AI Agents and Skills\",\"description\":\"Helps agents and managers prioritize their work queue by analyzing task urgency, SLA status, business impact, and dependencies. Uses AI to rank work items and recommend which tasks to tackle first for maximum productivity and compliance. Reduces the cognitive load of managing large work queues and ensures critical items are addressed promptly.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Prioritizing a service desk agents incident queue at shift start\",\"Ranking change requests for CAB review based on risk and impact\",\"Helping managers allocate team capacity to the highest-impact work\",\"Re-prioritizing work queues when a major incident shifts priorities\"],\"features\":[\"AI-driven work queue prioritization across multiple factors\",\"SLA-aware ranking that accounts for breach timelines\",\"Business impact scoring based on affected users and services\",\"Depen
1dency analysis to identify blocking and blocked work items\",\"Dynamic re-prioritization as conditions change\"],\"related_products\":[\"ServiceNow Platform\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 3\",\"created_at\":\"2025-12-22T19:05:12.647784+00:00\",\"updated_at\":\"2026-05-18T20:41:31.846787+00:00\"},{\"id\":\"c0545f3f-d4f4-4577-9ef8-7b6789eed5fa\",\"name\":\"Prismforce (ServiceNow Store)\",\"category\":\"ServiceNow Store AI Agent Marketplace\",\"collection\":\"Prismforce Inc\",\"description\":\"Prismforce is a ServiceNow Store AI Agent Marketplace listing from Prismforce Inc. SNAgents tracks its Store source, publisher context, and marketplace metadata separately from platform-native ServiceNow AI agents.\",\"documentation_url\":\"https://store.servicenow.com/store/app/9b721c9197b5be503fa8b84bf253afa4\",\"use_cases\":[\"Evaluate Prismforce as a ServiceNow Store AI Agent Marketplace listing\",\"Compare publisher, pricing, and latest-update context for Prismforce\",\"Review Prismforce Inc as the listed Store publisher\"],\"features\":[\"Seller: Prismforce Inc\",\"Price type: paid\",\"Store listing type: scoped_app\"],\"related_products\":[\"ServiceNow Store\"],\"release_version\":\"ServiceNow Store\",\"created_at\":\"2026-05-18T20:00:39.794151+00:00\",\"updated_at\":\"2026-05-18T20:41:31.934885+00:00\"},{\"id\":\"14daa50a-315f-4d60-a65a-01f635d7e097\",\"name\":\"Problem investigator\",\"category\":\"Platform Usecase\",\"collection\":\"AI Agents Platform Usecase\",\"description\":\"Investigates problem records by analyzing related incidents, changes, and configuration items to identify root causes. It accelerates the problem management lifecycle by surfacing patterns and suggesting probable causes for recurring issues.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Problem manager investigates a recurring database connectivity issue\",\"Team needs root cause analysis for a major incident\",\"Identifying common factors across multiple related problems\",\"Generating investigation reports for problem review boards\"],\"features\":[\"Automated root cause investigation\",\"Related incident and change correlation\",\"CI dependency impact analysis\",\"Pattern recognition across problem records\",\"AI-generated investigation summaries\"],\"related_products\":[\"IT Service Management\",\"Now Assist AI Agents\",\"ServiceNow Platform\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2025-12-22T19:05:11.365947+00:00\",\"updated_at\":\"2026-05-18T20:41:32.007866+00:00\"},{\"id\":\"8c20425d-6867-4372-97ee-8a160d320e07\",\"name\":\"Problems investigation AI agent\",\"category\":\"Platform AI Agents\",\"collection\":\"Platform AI Agents and Skills\",\"description\":\"Assists problem managers in investigating the root cause of problems by analyzing related incidents, change history, CMDB data, and known error patterns. Uses AI to identify potential root causes, suggest investigation paths, and correlate data from multiple sources. Accelerates problem resolution and helps build a comprehensive root cause analysis.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Investigating recurring incidents to identify underlying infrastructure problems\",\"Correlating recent changes with newly reported problem symptoms\",\"Analyzing incident clusters to determine if they share a common root cause\",\"Building root cause analysis documentation for major problems\"],\"features\":[\"AI-assisted root cause hypothesis generation\",\"Related incident pattern analysis and clustering\",\"Change history correlation with problem onset timing\",\"CMDB-aware impact and dependency analysis\",\"Investigation path recommendation and progress tracking\"],\"related_products\":[\"IT Service Management\",\"Now Assist AI Agents\",\"ServiceNow Platform\"],\"release_version\":\"Zurich Patch 3\",\"created_at\":\"2025-12-22T19:05:12.647784+00:00\",\"updated_at\":\"2026-05-18T20:41:32.083103+00:00\"},{\"id\":\"3300562d-e694-4db2-b02f-eedd6034fa6a\",\"name\":\"Procurement inquiry analysis AI agent\",\"category\":\"Procurement \u0026 Supplier AI Agents\",\"collection\":\"Now Assist for Sourcing and Procurement Operations (SPO)\",\"description\":\"Analyzes incoming procurement inquiries to understand requirements, classify request types, and route them to appropriate procurement teams. It accelerates procurement response times by automating inquiry triage and initial analysis.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Routing a new procurement request to the right sourcing team\",\"Analyzing bulk purchase inquiries for volume discount eligibility\",\"Classifying urgent vs standard procurement requests\",\"Extracting key requirements from procurement emails\"],\"features\":[\"Procurement inquiry classification\",\"Requirement extraction and analysis\",\"Automated rout
1ing to procurement specialists\",\"Priority assessment\",\"Historical inquiry pattern matching\"],\"related_products\":[\"Procurement\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 3\",\"created_at\":\"2025-12-22T19:05:12.647784+00:00\",\"updated_at\":\"2026-05-18T20:41:32.157271+00:00\"},{\"id\":\"dacdc834-c8a5-473a-9ed4-f86c6bf1f400\",\"name\":\"Procurement product recommendation AI agent\",\"category\":\"Procurement \u0026 Supplier AI Agents\",\"collection\":\"Now Assist for Sourcing and Procurement Operations (SPO)\",\"description\":\"Recommends products and services to procurement requestors based on their requirements, catalog availability, and purchasing history. It helps employees find the right items to purchase while ensuring compliance with procurement policies.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Employee needs help finding the right laptop model from the catalog\",\"Procurement recommends preferred vendors for office supplies\",\"Suggesting compliant alternatives when a requested item is unavailable\",\"Recommending bulk purchase options based on department needs\"],\"features\":[\"AI-driven product recommendations\",\"Catalog search and matching\",\"Policy compliance validation\",\"Alternative product suggestions\",\"Budget-aware recommendations\"],\"related_products\":[\"Procurement\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 3\",\"created_at\":\"2025-12-22T19:05:12.647784+00:00\",\"updated_at\":\"2026-05-18T20:41:32.231829+00:00\"},{\"id\":\"c7d4f90e-b25e-4869-b272-da7632ad051b\",\"name\":\"Procurement request tracking AI agent\",\"category\":\"Procurement \u0026 Supplier AI Agents\",\"collection\":\"Now Assist for Sourcing and Procurement Operations (SPO)\",\"description\":\"Tracks and provides status updates on procurement requests throughout the purchasing lifecycle, from submission through delivery. It gives requestors visibility into where their procurement orders stand without contacting the procurement team.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Requestor checks status of their purchase order\",\"Manager tracks procurement request through approval stages\",\"Buyer monitors delivery status of ordered equipment\",\"Getting notified about procurement request delays\"],\"features\":[\"End-to-end procurement request tracking\",\"Order status updates\",\"Approval stage visibility\",\"Delivery timeline estimation\",\"Proactive delay notifications\"],\"related_products\":[\"Procurement\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 3\",\"created_at\":\"2025-12-22T19:05:12.647784+00:00\",\"updated_at\":\"2026-05-18T20:41:32.308208+00:00\"},{\"id\":\"239b9c87-d5c8-48d5-b6bb-598708766238\",\"name\":\"Project eligibility analysis AI agent\",\"category\":\"Technology AI Agents\",\"collection\":\"Now Assist for Strategic Portfolio Management (SPM)\",\"description\":\"Evaluates project proposals against eligibility criteria, strategic alignment, and resource availability to determine if they should proceed. It helps portfolio managers make data-driven decisions about which projects to approve or prioritize.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"PMO evaluates a new project proposal against portfolio criteria\",\"Assessing strategic alignment of proposed initiatives\",\"Analyzing resource capacity for potential new projects\",\"Screening project requests for investment committee review\"],\"features\":[\"Project eligibility scoring\",\"Strategic alignment assessment\",\"Resource availability analysis\",\"Business case evaluation\",\"Recommendation generation with rationale\"],\"related_products\":[\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 3\",\"created_at\":\"2025-12-22T19:05:12.647784+00:00\",\"updated_at\":\"2026-05-18T20:41:32.383473+00:00\"},{\"id\":\"920b053d-b34f-48f7-8669-fa38c074ac7f\",\"name\":\"Project summarization AI agent\",\"category\":\"Technology AI Agents\",\"collection\":\"Now Assist for Strategic Portfolio Management (SPM)\",\"description\":\"Generates comprehensive project summaries from SPM project data, including progress metrics, risk status, resource utilization, and milestone tracking. It helps project managers and stakeholders quickly understand project health without manual reporting.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"PMO generates weekly project status summaries\",\"Executive requests a quick overview of a strategic project\",\"Project manager prepares stakeholder update reports\",\"Portfolio review requires summaries across multiple projects\"],\"features\":[\"Automated project summary generation\",\"Progress and milestone tracking\",\"Risk and issue highlighting\",\"Resource utilization overview\",\"Executive-ready project reporting\"],\"related_products\":[\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 3\",\"created_at\":\"2025-12-22T19:05:12.647784+00:00\",\"updated_at\":\"2026-05-18T20:41:32.457136+00:00\"},{\"id\":\"da2344ce-8fb1-4b17-9c8e-64fffa1ca820\",\"name\":\"Purchase order 
1creation AI agent\",\"category\":\"ITAM\",\"collection\":\"AI Agents for ITAM\",\"description\":\"Automates the creation of purchase orders for IT assets by analyzing demand signals, approved requests, and vendor catalog data. Consolidates multiple asset requests into optimized purchase orders, applies contract pricing, and routes for approval. Reduces procurement cycle time and ensures assets are ordered through approved channels with correct pricing and terms.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Automatically generating purchase orders when approved hardware requests exceed stock levels\",\"Consolidating multiple department laptop orders into a single vendor PO for volume pricing\",\"Creating emergency procurement orders for critical infrastructure replacements\",\"Streamlining seasonal bulk ordering for new hire equipment during hiring waves\"],\"features\":[\"Automated PO generation from approved asset requests and demand signals\",\"Vendor catalog integration with contract pricing application\",\"Intelligent request consolidation to maximize volume discounts\",\"Approval workflow routing based on dollar thresholds and asset categories\",\"Integration with ServiceNow Procurement and vendor management\"],\"related_products\":[\"IT Asset Management\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2025-12-22T19:05:11.365947+00:00\",\"updated_at\":\"2026-05-18T20:41:32.532671+00:00\"},{\"id\":\"1572b71f-0b79-45ba-91fd-7251d7b69bc8\",\"name\":\"Purchase order plan creation AI agent\",\"category\":\"EMPLOYEE\",\"collection\":\"Now Assist for Purchase Order Management (POM)\",\"description\":\"Purchase order plan creation AI agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under EMPLOYEE / Now Assist for Purchase Order Management (POM).\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/concept/hrsd-ai-agents.html\",\"use_cases\":[\"Find where Purchase order plan creation AI agent fits in Now Assist for Purchase Order Management (POM) workflows\",\"Compare Purchase order plan creation AI agent with related agents in HR Service Delivery\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: EMPLOYEE\",\"Collection/context: Now Assist for Purchase Order Management (POM)\",\"Workflow signal: record, plan, or content creation\"],\"related_products\":[\"HR Service Delivery\",\"Now Assist AI Agents\",\"IT Asset Management\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.69679+00:00\",\"updated_at\":\"2026-05-18T20:41:32.602231+00:00\"},{\"id\":\"fad589eb-7414-4727-8262-1cf0cf8207f2\",\"name\":\"Ramp up plan gather inputs AI agent\",\"category\":\"Employee AI Agents\",\"collection\":\"HR Service Delivery AI agent collection\",\"description\":\"Collects and organizes the inputs needed to create a personalized onboarding ramp-up plan for new hires. Gathers information about the role, team, manager expectations, required training, tool access needs, and key milestones from multiple sources. Provides structured input to the ramp-up plan generation agent to create a tailored 30-60-90 day onboarding plan.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Gathering manager expectations for a new engineering hire ramp-up plan\",\"Collecting required training and certifications for compliance roles\",\"Identifying team-specific tools and access needs for new team members\",\"Compiling stakeholder meeting requirements for senior hire onboarding\"],\"features\":[\"Automated input collection from manager, team lead, and HR sources\",\"Role-specific requirement gathering based on job family and level\",\"Training and certification requirement identification\",\"Tool and system access need compilation\",\"Integration with HR onboarding workflows and checklists\"],\"related_products\":[\"HR Service Delivery\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2025-12-22T19:05:12.030692+00:00\",\"updated_at\":\"2026-05-18T20:41:32.678172+00:00\"},{\"id\":\"6800f4fa-e521-4159-a721-1d60e850af69\",\"name\":\"Ramp up plan generation AI agent\",\"category\":\"Employee AI Agents\",\"collection\":\"HR Service Delivery AI agent collection\",\"description\":\"Generates personalized 30-60-90 day onboarding ramp-up plans for new hires using AI to create role-specific milestones, learning objectives, and deliverables. Builds structured plans that include training schedules, stakeholder introductions, project assignments, and success criteria. Improves new hire time-to-productivity and provides managers with a clear framework for onboarding success.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Creating onboarding plans for technical roles with specific skill ramp-up needs\",\"Generating leadership onboarding plans for director and VP-level hires\",\"Building ramp-up plans for internal transfers to new roles\",\"Standardizing onboarding quality across hiring managers and departments\"],\"features\":[\"AI-generated 30-60-90 day ramp-up plans tailored to role and level\",\"Milestone and deliverable creation with timeline assignments\",\"Training schedule integration with learning management systems\",\"Stakeholder introduction and networking plan generation\",\"Success criteria definition for each ramp-up phase\"],\"related_products\":[\"HR Service Delivery\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2025-12-22T19:05:11.365947+00:00\",\"updated_at\":\"2026-05-18T20:41:32.750716+00:00\"},{\"id\":\"aa0d6da7-0589-4406-ad64-241cc6e59c47\",\"name\":\"Ramp up plan reviewer AI Agent\",\"category\":\"Employee AI Agents\",\"collection\":\"HR Service Delivery AI agent collection\",\"description\":\"Reviews and provides quality feedback on onboarding ramp-up plans to ensure they are comprehensive, realistic, and aligned with organizational standards. Evaluates plans for c
1ompleteness of milestones, appropriate pacing, inclusion of required training, and alignment with role expectations. Helps managers create better onboarding experiences by catching gaps before the plan is shared with new hires.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Reviewing manager-created ramp-up plans for completeness before sharing\",\"Ensuring compliance training and security requirements are included\",\"Validating that ramp-up timelines are realistic for the role complexity\",\"Providing improvement suggestions for ramp-up plans with low quality scores\"],\"features\":[\"Automated plan quality assessment against organizational standards\",\"Gap detection for missing milestones, training, or stakeholder meetings\",\"Pacing analysis to ensure realistic workload distribution\",\"Best practice recommendations based on successful ramp-up patterns\",\"Compliance checking for required onboarding activities\"],\"related_products\":[\"HR Service Delivery\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2025-12-22T19:05:12.030692+00:00\",\"updated_at\":\"2026-05-18T20:41:32.823095+00:00\"},{\"id\":\"701ca0e3-152f-4af3-8d04-e938833c6ae7\",\"name\":\"RCA Research\",\"category\":\"IT\",\"collection\":\"Zero Touch Service Desk\",\"description\":\"RCA Research is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under IT / Zero Touch Service Desk.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Find where RCA Research fits in Zero Touch Service Desk workflows\",\"Compare RCA Research with related agents in Now Assist AI Agents\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: IT\",\"Collection/context: Zero Touch Service Desk\",\"Workflow signal: analysis and investigation\"],\"related_products\":[\"Now Assist AI Agents\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.69679+00:00\",\"updated_at\":\"2026-05-18T20:41:32.896917+00:00\"},{\"id\":\"425612e8-4988-4047-8f48-89ef6fc2bfa9\",\"name\":\"Recommend invoice owner\",\"category\":\"Now Assist for Accounts Payable Operations (APO)\",\"collection\":\"Now Assist for Accounts Payable Operations (APO)\",\"description\":\"Recommend invoice owner is a source-backed ServiceNow AI agent directory record listed in Zurich Patch 5 under Now Assist for Accounts Payable Operations (APO). SNAgents tracks this agent for discovery, comparison, release provenance, and related Now Assist AI Agents context without asserting undocumented product behavior.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Find where Recommend invoice owner fits in Now Assist for Accounts Payable Operations (APO) workflows\",\"Compare Recommend invoice owner with related agents in Now Assist AI Agents\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Zurich Patch 5\",\"Directory category: Now Assist for Accounts Payable Operations (APO)\",\"Collection/context: Now Assist for Accounts Payable Operations (APO)\",\"Workflow signal: voice-assisted workflow execution\"],\"related_products\":[\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2026-02-03T14:26:06.424648+00:00\",\"updated_at\":\"2026-05-18T20:41:32.97713+00:00\"},{\"id\":\"79558c62-e6d3-44a7-b890-54ac7d5d6d84\",\"name\":\"Recommend Service Graph Connectors AI agent\",\"category\":\"PLATFORM\",\"collection\":\"Now Assist for CMDB\",\"description\":\"Recommend Service Graph Connectors AI agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under PLATFORM / Now Assist for CMDB.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Find where Recommend Service Graph Connectors AI agent fits in Now Assist for CMDB workflows\",\"Compare Recommend Service Graph Connectors AI agent with related agents in Integration Hub\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: PLATFORM\",\"Collection/context: Now Assist for CMDB\",\"Workflow signal: ServiceNow workflow automation\"],\"related_products\":[\"Integration Hub\",\"Now Assist AI Agents\",\"ServiceNow Platform\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.509501+00:00\",\"updated_at\":\"2026-05-18T20:41:33.050386+00:00\"},{\"id\":\"baa57d7e-8a41-4ecc-9887-ba32341f94d9\",\"name\":\"Record field value prediction AI agent\",\"category\":\"Platform\",\"collection\":\"Platform AI Agents and Skills\",\"description\":\"Predicts appropriate values for record fields based on the existing data in the record and historical patterns. Uses machine learning to suggest values for fields like category, priority, assignment group, and configuration item as re
1cords are being created or updated. Reduces manual data entry and improves data consistency across the platform.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Predicting incident category and subcategory during creation\",\"Suggesting assignment groups based on record content\",\"Auto-populating configuration item fields from description analysis\",\"Recommending priority levels based on impact and urgency indicators\"],\"features\":[\"ML-powered field value prediction for any ServiceNow table\",\"Multi-field prediction with confidence scoring\",\"Continuous learning from user corrections and selections\",\"Context-aware predictions based on related record data\",\"Configurable prediction targets for custom fields and tables\"],\"related_products\":[\"ServiceNow Platform\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2025-12-22T19:05:12.647784+00:00\",\"updated_at\":\"2026-05-18T20:41:33.125247+00:00\"},{\"id\":\"7397098f-caeb-40ad-9cc0-a53660a13554\",\"name\":\"Record management AI agent\",\"category\":\"Platform AI Agents\",\"collection\":\"Platform AI Agents and Skills\",\"description\":\"Provides CRUD (create, read, update, delete) operations on ServiceNow records through natural language commands. Allows AI agents and users to interact with platform data using conversational requests rather than navigating forms. Serves as a foundational tool agent that other AI agents use to read and modify records as part of their workflows.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Creating incident records through conversational AI interactions\",\"Updating case status and notes via natural language commands\",\"Querying records to find specific information for AI agent workflows\",\"Performing bulk updates across related records as part of automated processes\"],\"features\":[\"Natural language record creation across ServiceNow tables\",\"Record query and retrieval using conversational commands\",\"Field updates through natural language instructions\",\"Bulk record operations for batch processing\",\"Access control enforcement based on user roles and permissions\"],\"related_products\":[\"ServiceNow Platform\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 3\",\"created_at\":\"2025-12-22T19:05:12.647784+00:00\",\"updated_at\":\"2026-05-18T20:41:33.199215+00:00\"},{\"id\":\"19bce9a8-9064-4e3c-a0d9-94c9a05a09d2\",\"name\":\"Recruit AI Assist (ServiceNow Store)\",\"category\":\"ServiceNow Store AI Agent Marketplace\",\"collection\":\"Exlservice Ireland Ltd\",\"description\":\"Accelerate hiring, intelligently match profiles with JD, maximize bench utilization and reducing time-to-fill\",\"documentation_url\":\"https://store.servicenow.com/store/app/15d0656a870c0310f38f859d0ebb3586\",\"use_cases\":[\"Evaluate Recruit AI Assist as a ServiceNow Store AI Agent Marketplace listing\",\"Compare publisher, pricing, and latest-update context for Recruit AI Assist\",\"Review Exlservice Ireland Ltd as the listed Store publisher\"],\"features\":[\"Seller: Exlservice Ireland Ltd\",\"Price type: free\",\"Store listing type: scoped_app\"],\"related_products\":[\"ServiceNow Store\"],\"release_version\":\"ServiceNow Store\",\"created_at\":\"2026-05-18T20:00:39.794151+00:00\",\"updated_at\":\"2026-05-18T20:41:33.273284+00:00\"},{\"id\":\"cb721ef9-eac5-45e9-afaf-ed80caa15582\",\"name\":\"Registration Error Monitor\",\"category\":\"Service Bridge Provider\",\"collection\":\"AI Agents for Service Bridge Provider\",\"description\":\"Monitors Service Bridge provider registrations for errors and failures, automatically detecting and flagging registration issues. It helps platform administrators quickly identify and resolve integration problems between ServiceNow instances.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Admin investigates failed Service Bridge provider registrations\",\"Platform team monitors cross-instance integration health\",\"Troubleshooting connectivity issues between ServiceNow instances\",\"Proactive detection of registration degradation patterns\"],\"features\":[\"Automated registration error detection\",\"Real-time monitoring of Service Bridge connections\",\"Error pattern analysis and classification\",\"Proactive failure alerting\",\"Registration health dashboard insights\"],\"related_products\":[\"ServiceNow Platform\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2025-12-22T19:05:11.365947+00:00\",\"updated_at\":\"2026-05-18T20:41:33.346934+00:00\"},{\"id\":\"6596ace7-b1ee-472f-9b1b-62da5d40881a\",\"name\":\"Registration Initiator\",\"category\":\"Service Bridge Provider\",\"collection\":\"AI Agents for Service Bridge Provider\",\"description\":\"Automates the initiation of Service Bridge provider registrations, streamlining the process of connecting ServiceNow instances for cross-platform service delivery. It reduces manual configuration effort and ensures consistent registration setup.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Admin sets up a new Service Bridge connection between instances\",\"Platform team automates provider onboarding\",\"IT standardizes Service Bridge registration across environments\",\"Reducing manual steps in cross-instance integration setup\"],\"features\":[\"Automated registration workflow initiation\",\"Pre-validation of registration parameters\",\"Guided registration configuration\",\"Multi-instance connection setup\",\"Registration status tracking\"],\"related_products\":[\"ServiceNow Platform\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2025-12-22T19:05:11.365947+00:00\",\"updated_at\":\"2026-05-18T20:41:33.423812+00:00\"},{\"id\":\"a2afd45f-ac51-4b86-a005-365082cb64ae\",\"name\":\"Registration Monitor\",\"category\":\"CRM\",\"collection\":\"AI Agents for Service Exchange Provider\",\"description\":\"Registration Monitor is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under CRM / AI Agents for Service Exchange Provider.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/concept/itsm-ai-agents.html\",\"use_cases\":[\"Find where Registration Monitor fits in AI Agents for Service Exchange Provider workflows\",\"Compare Registration Monitor with related agents in IT Service Management\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: CRM\",\"Collection/context: AI Agents for Service Exchange Provider\",\"Workflow signal: monitoring and alert handling\"],\"related_products\":[\"IT Service Management\",\"Now Assist AI Agents\",\"Customer Service Management\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.419837+00:00\",\"updated_at\":\"2026-05-18T20:41:33.501181+00:00\"},{\"id\":\"7f6c2670-d36f-45fb-abea-baa3df47981f\",\"name\":\"Regulatory alert enrichment agent\",\"category\":\"IRM Compliance GenAI\",\"collection\":\"IRM Compliance GenAI\",\"description\":\"Regulatory alert enrichment agent is a source-backed ServiceNow AI agent directory record listed in Zurich Patch 5 under IRM Compliance GenAI. SNAgents tracks this agent for discovery, comparison, release provenance, and related IT Operations Management / Now Assist AI Agents / Integrated Risk Management context without asserting undocumented product behavior.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/concept/aiops-ai-agents.html\",\"use_cases\":[\"Find where Regulatory alert enrichment agent fits in IR
1M Compliance GenAI workflows\",\"Compare Regulatory alert enrichment agent with related agents in IT Operations Management\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Zurich Patch 5\",\"Directory category: IRM Compliance GenAI\",\"Collection/context: IRM Compliance GenAI\",\"Workflow signal: monitoring and alert handling\"],\"related_products\":[\"IT Operations Management\",\"Now Assist AI Agents\",\"Integrated Risk Management\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2026-02-03T14:26:06.154408+00:00\",\"updated_at\":\"2026-05-18T20:41:33.577796+00:00\"},{\"id\":\"1a246286-1f36-4c1f-b94d-835192b559ba\",\"name\":\"Regulatory alert recommendation agent\",\"category\":\"IRM Compliance GenAI\",\"collection\":\"IRM Compliance GenAI\",\"description\":\"Regulatory alert recommendation agent is a source-backed ServiceNow AI agent directory record listed in Zurich Patch 5 under IRM Compliance GenAI. SNAgents tracks this agent for discovery, comparison, release provenance, and related IT Operations Management / Now Assist AI Agents / Integrated Risk Management context without asserting undocumented product behavior.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/concept/aiops-ai-agents.html\",\"use_cases\":[\"Find where Regulatory alert recommendation agent fits in IRM Compliance GenAI workflows\",\"Compare Regulatory alert recommendation agent with related agents in IT Operations Management\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Zurich Patch 5\",\"Directory category: IRM Compliance GenAI\",\"Collection/context: IRM Compliance GenAI\",\"Workflow signal: triage, classification, or recommendation\"],\"related_products\":[\"IT Operations Management\",\"Now Assist AI Agents\",\"Integrated Risk Management\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2026-02-03T14:26:06.154408+00:00\",\"updated_at\":\"2026-05-18T20:41:33.647321+00:00\"},{\"id\":\"3722b501-c44c-47a4-8cdb-dd04822da96a\",\"name\":\"Regulatory change task planning agent\",\"category\":\"IRM Compliance GenAI\",\"collection\":\"IRM Compliance GenAI\",\"description\":\"Regulatory change task planning agent is a source-backed ServiceNow AI agent directory record listed in Zurich Patch 5 under IRM Compliance GenAI. SNAgents tracks this agent for discovery, comparison, release provenance, and related IT Service Management / Now Assist AI Agents / Integrated Risk Management context without asserting undocumented product behavior.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/concept/itsm-ai-agents.html\",\"use_cases\":[\"Find where Regulatory change task planning agent fits in IRM Compliance GenAI workflows\",\"Compare Regulatory change task planning agent with related agents in IT Service Management\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Zurich Patch 5\",\"Directory category: IRM Compliance GenAI\",\"Collection/context: IRM Compliance GenAI\",\"Workflow signal: record, plan, or content creation\"],\"related_products\":[\"IT Service Management\",\"Now Assist AI Agents\",\"Integrated Risk Management\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2026-02-03T14:26:06.154408+00:00\",\"updated_at\":\"2026-05-18T20:41:33.730964+00:00\"},{\"id\":\"afb71c72-eb79-4cc9-8283-12f7d07af65b\",\"name\":\"Related incidents analysis AI agent\",\"category\":\"Technology AI Agents\",\"collection\":\"AI Agents for AIOps\",\"description\":\"Analyzes related incidents across the ITSM system to identify connections between current alerts and existing or historical incidents. Links operational alerts to active incidents, detects potential duplicate alert-to-incident mappings, and provides incident context to operations teams for faster diagnosis.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/concept/aiops-ai-agents.html\",\"use_cases\":[\"Linking new infrastru
1cture alerts to existing major incidents\",\"Identifying patterns across incidents related to the same infrastructure\",\"Providing incident history context for recurring operational alerts\",\"Preventing duplicate incident creation from correlated alerts\"],\"features\":[\"Alert-to-incident correlation analysis\",\"Related incident identification using multi-factor matching\",\"Incident pattern detection across alert groups\",\"Historical incident resolution retrieval for similar alerts\",\"Duplicate incident prevention through proactive matching\"],\"related_products\":[\"IT Operations Management\",\"Now Assist AI Agents\",\"IT Service Management\"],\"release_version\":\"Zurich Patch 3\",\"created_at\":\"2025-12-22T19:05:11.365947+00:00\",\"updated_at\":\"2026-05-18T20:41:33.804497+00:00\"},{\"id\":\"57fe47c6-e0ce-4218-928e-78e7160cdcf5\",\"name\":\"Release lifecycle documentation AI Agent\",\"category\":\"PLATFORM\",\"collection\":\"App Life Cycle AI Agents\",\"description\":\"Release lifecycle documentation AI Agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under PLATFORM / App Life Cycle AI Agents.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Find where Release lifecycle documentation AI Agent fits in App Life Cycle AI Agents workflows\",\"Compare Release lifecycle documentation AI Agent with related agents in ServiceNow Platform\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: PLATFORM\",\"Collection/context: App Life Cycle AI Agents\",\"Workflow signal: ServiceNow workflow automation\"],\"related_products\":[\"ServiceNow Platform\",\"Now Assist AI Agents\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.69679+00:00\",\"updated_at\":\"2026-05-18T20:41:33.886904+00:00\"},{\"id\":\"fd0c7103-06c7-4bee-b84c-2b1eec49ef09\",\"name\":\"Remediation compliance analysis AI Agent\",\"category\":\"Risk \u0026 Security AI Agents\",\"collection\":\"Now Assist for Vulnerability Response\",\"description\":\"Analyzes remediation compliance for vulnerability response, tracking whether patches and fixes are applied within required timeframes and meeting SLA targets. It helps security teams ensure timely vulnerability remediation across the organization.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Security manager reviews vulnerability remediation compliance rates\",\"Identifying overdue patches that need escalation\",\"Tracking SLA adherence for critical vulnerability remediation\",\"Generating compliance reports for security audits\"],\"features\":[\"Remediation SLA compliance tracking\",\"Patch application verification\",\"Overdue remediation identification\",\"Compliance trend anal
1ysis\",\"Exception management and reporting\"],\"related_products\":[\"Integrated Risk Management\",\"Now Assist AI Agents\",\"Security Operations\"],\"release_version\":\"Zurich Patch 3\",\"created_at\":\"2025-12-22T19:05:12.647784+00:00\",\"updated_at\":\"2026-05-18T20:41:33.959017+00:00\"},{\"id\":\"f990e1e6-232f-45ff-80f5-5c7ac589d001\",\"name\":\"Remediation tasks AI agent\",\"category\":\"Risk \u0026 Security AI Agents\",\"collection\":\"GRC Common GenAI\",\"description\":\"Creates and manages remediation tasks for governance, risk, and compliance issues identified during audits, assessments, or control testing. It automates task assignment, tracks progress, and ensures timely completion of corrective actions.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Audit finding requires corrective action tasks assigned to control owners\",\"Risk assessment identifies gaps needing remediation\",\"Compliance team tracks remediation progress across multiple findings\",\"Manager needs status update on outstanding GRC remediation tasks\"],\"features\":[\"Automated remediation task creation\",\"Risk-based task prioritization\",\"Assignment and escalation workflows\",\"Progress tracking with deadline management\",\"Compliance evidence collection\"],\"related_products\":[\"Integrated Risk Management\",\"Now Assist AI Agents\",\"Security Operations\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2025-12-22T19:05:11.365947+00:00\",\"updated_at\":\"2026-05-18T20:41:34.043923+00:00\"},{\"id\":\"ea1b7761-4889-4a89-b9e0-634bf754a940\",\"name\":\"Repair asset AI agent\",\"category\":\"ITAM\",\"collection\":\"AI Agents for ITAM\",\"description\":\"Manages the IT asset repair workflow by evaluating repair feasibility, estimating costs, and coordinating the repair process through vendor or internal technician assignment. Uses AI to determine whether repair is cost-effective compared to replacement, tracks repair status, and updates asset records upon completion. Ensures assets are returned to service quickly while maintaining accurate lifecycle records.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Evaluating whether to repair a damaged laptop under warranty or process a replacement\",\"Routing server hardware failures to the correct vendor for depot repair\",\"Tracking bulk repair orders for recalled equipment across multiple locations\",\"Automating repair workflows for common device issues like battery or screen replacements\"],\"features\":[\"Repair vs. replace cost-benefit analysis using historical repair data\",\"Automated vendor or technician assignment based on asset type and location\",\"Warranty and service contract validation before initiating repairs\",\"Repair status tracking with estimated completion timelines\",\"Automatic asset record updates upon repair completion\"],\"related_products\":[\"IT Asset Management\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2025-12-22T19:05:11.365947+00:00\",\"updated_at\":\"2026-05-18T20:41:34.120145+00:00\"},{\"id\":\"6304aa7b-5c33-4dcf-a3dd-5b891656b49a\",\"name\":\"Report a GRC issue\",\"category\":\"GRC Common GenAI\",\"collection\":\"GRC Common GenAI\",\"description\":\"Report a GRC issue is a source-backed ServiceNow AI agent directory record listed in Zurich Patch 5 under GRC Common GenAI. SNAgents tracks this agent for discovery, comparison, release provenance, and related Now Assist AI Agents context without asserting undocumented product behavior.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Find where Report a GRC issue fits in GRC Common GenAI workflows\",\"Compare Report a GRC issue with related agents in Now Assist AI Agents\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Zurich Patch 5\",\"Directory category: GRC Common GenAI\",\"Collection/context: GRC Common GenAI\",\"Workflow signal: ServiceNow workflow automation\"],\"related_products\":[\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2026-02-03T14:26:06.154408+00:00\",\"updated_at\":\"2026-05-18T20:41:34.197844+00:00\"},{\"id\":\"06c8de75-6174-45e4-8b86-ba2feae5ba23\",\"name\":\"Request catalog item with voice AI agent\",\"category\":\"IT\",\"collection\":\"IT Service Management AI voice agent collection\",\"description\":\"Request catalog item with voice AI agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under IT / IT Service Management AI voice agent collection.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/concept/itsm-ai-agents.html\",\"use_cases\":[\"Find where Request catalog item with voice AI agent fits in IT Service Management AI voice agent collection workflows\",\"Compare Request catalog item with voice AI agent with related agents in IT Service Management\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: IT\",\"Collection/context: IT Service Management AI voice agent collection\",\"Workflow signal: voice-assisted workflow execution\"],\"related_products\":[\"IT Service Management\",\"Now Assist AI Agents\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.509501+00:00\",\"updated_at\":\"2026-05-18T20:41:34.274112+00:00\"},{\"id\":\"adda29fb-d9e4-4d76-8492-758232d51172\",\"name\":\"Request Parental Leave of Absence AI agent\",\"category\":\"HR Service Delivery AI agent collection\",\"collection\":\"HR Service Delivery AI agent collection\",\"description\":\"Request Parental Leave of Absence AI agent is a source-backed ServiceNow AI agent directory record listed in Zurich Patch 5 under HR Service Delivery AI agent collection. SNAgents tracks this agent for discovery, comparison, release provenance, and related HR Service Delivery / Now Assist AI Agents context without asserting undocumented product behavior.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/concept/hrsd-ai-agents.html\",\"use_cases\":[\"Find where Request Parental Leave of Absence AI agent fits in HR Service Delivery AI agent collection workflows\",\"Compare Request Parental Leave of Absence AI agent with related agents in HR Service Delivery\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Zurich Patch 5\",\"Directory category: HR Service Delivery AI agent collection\",\"Collection/context: HR Service Delivery AI agent collection\",\"Workflow signal: ServiceNow workflow automation\"],\"related_products\":[\"HR Service Delivery\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2026-02-03T14:26:06.154408+00:00\",\"updated_at\":\"2026-05-18T20:41:34.35287+00:00\"},{\"id\":\"75781200-be80-4f92-9492-223d01ced202\",\"name\":\"Request Status Agent\",\"category\":\"Platform AI Agents\",\"collection\":\"Now Assist Agents for requestor\",\"description\":\"Provides requestors with real-time status updates on their service requests, orders, and catalog items. It enables employees to quickly check where their requests stand in the fulfillment process without contacting the service desk.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Employee checks the status of their laptop order\",\"Requestor asks about progress on a software access request\",\"Manager tracks status of a team provisioning request\",\"User inquires about approval status of a pending request\"],\"features\":[\"Real-time request status tracking\",\"Multi-request status overview\",\"Approval stage visibility\",\"Estimated completion time display\",\"Proactive status change notifications\"],\"related_products\":[\"ServiceNow Platform\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 3\",\"created_at\":\"2025-12-22T19:05:12.647784+00:00\",\"updated_at\":\"2026-05-18T20:41:34.42475+00:00\"},{\"id\":\"cb55afb9-7a35-4cb7-8700-b08103b52eae\",\"name\":\"Research\",\"category\":\"IT\",\"collection\":\"Zero Touch Service Desk\",\"description\":\"Research is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under IT / Zero Touch Service Desk.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Find where Research f
1its in Zero Touch Service Desk workflows\",\"Compare Research with related agents in Now Assist AI Agents\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: IT\",\"Collection/context: Zero Touch Service Desk\",\"Workflow signal: analysis and investigation\"],\"related_products\":[\"Now Assist AI Agents\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.69679+00:00\",\"updated_at\":\"2026-05-18T20:41:34.501798+00:00\"},{\"id\":\"553649f6-22c9-4749-a763-1a5d67da01be\",\"name\":\"Research Agent\",\"category\":\"IT\",\"collection\":\"Zero Touch Service Desk\",\"description\":\"Research Agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under IT / Zero Touch Service Desk.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Find where Research Agent fits in Zero Touch Service Desk workflows\",\"Compare Research Agent with related agents in Now Assist AI Agents\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: IT\",\"Collection/context: Zero Touch Service Desk\",\"Workflow signal: analysis and investigation\"],\"related_products\":[\"Now Assist AI Agents\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.69679+00:00\",\"updated_at\":\"2026-05-18T20:41:34.569312+00:00\"},{\"id\":\"20f96ebe-a40c-4079-8a36-5cd3d9ff83d3\",\"name\":\"Reservation analyzing AI agent\",\"category\":\"EMPLOYEE\",\"collection\":\"Workplace Reservation Management\",\"description\":\"Reservation analyzing AI agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under EMPLOYEE / Workplace Reservation Management.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/concept/hrsd-ai-agents.html\",\"use_cases\":[\"Find where Reservation analyzing AI agent fits in Workplace Reservation Management workflows\",\"Compare Reservation analyzing AI agent with related agents in HR Service Delivery\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: EMPLOYEE\",\"Collection/context: Workplace Reservation Management\",\"Workflow signal: ServiceNow workflow automation\"],\"related_products\":[\"HR Service Delivery\",\"Now Assist AI Agents\",\"Employee Workflows\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.509501+00:00\",\"updated_at\":\"2026-05-18T20:41:34.644886+00:00\"},{\"id\":\"2affae8f-75ec-45bf-af5b-dcc898c5c654\",\"name\":\"Reservation resolution processing AI agent\",\"category\":\"EMPLOYEE\",\"collection\":\"Workplace Reservation Management\",\"description\":\"Reservation resolution processing AI agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under EMPLOYEE / Workplace Reservation Management.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/concept/hrsd-ai-agents.html\",\"use_cases\":[\"Find where Reservation resolution processing AI agent fits in Workplace Reservation Management workflows\",\"Compare Reservation resolution processing AI agent with related agents in HR Service Delivery\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: EMPLOYEE\",\"Collection/context: Workplace Reservation Management\",\"Workflow signal: ServiceNow workflow automation\"],\"related_products\":[\"HR Service Delivery\",\"Now Assist AI Agents\",\"Employee Workflows\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.604795+00:00\",\"updated_at\":\"2026-05-18T20:41:34.713933
1+00:00\"},{\"id\":\"1d0aa806-dc57-4888-8dd2-cda07c92605a\",\"name\":\"Reservation updating AI agent\",\"category\":\"EMPLOYEE\",\"collection\":\"Workplace Reservation Management\",\"description\":\"Reservation updating AI agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under EMPLOYEE / Workplace Reservation Management.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/concept/hrsd-ai-agents.html\",\"use_cases\":[\"Find where Reservation updating AI agent fits in Workplace Reservation Management workflows\",\"Compare Reservation updating AI agent with related agents in HR Service Delivery\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: EMPLOYEE\",\"Collection/context: Workplace Reservation Management\",\"Workflow signal: ServiceNow workflow automation\"],\"related_products\":[\"HR Service Delivery\",\"Now Assist AI Agents\",\"Employee Workflows\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.604795+00:00\",\"updated_at\":\"2026-05-18T20:41:34.793113+00:00\"}
1,{\"id\":\"26073685-4c42-4e88-968b-dfc317e42939\",\"name\":\"Resolution Action AI Agent\",\"category\":\"Now Assist for Legal Service Delivery\",\"collection\":\"Now Assist for Legal Service Delivery\",\"description\":\"Resolution Action AI Agent is a source-backed ServiceNow AI agent directory record listed in Zurich Patch 5 under Now Assist for Legal Service Delivery. SNAgents tracks this agent for discovery, comparison, release provenance, and related Legal Service Delivery / Now Assist AI Agents context without asserting undocumented product behavior.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Find where Resolution Action AI Agent fits in Now Assist for Legal Service Delivery workflows\",\"Compare Resolution Action AI Agent with related agents in Legal Service Delivery\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Zurich Patch 5\",\"Directory category: Now Assist for Legal Service Delivery\",\"Collection/context: Now Assist for Legal Service Delivery\",\"Workflow signal: ServiceNow workflow automation\"],\"related_products\":[\"Legal Service Delivery\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2026-02-03T14:26:06.154408+00:00\",\"updated_at\":\"2026-05-18T20:41:34.870883+00:00\"},{\"id\":\"be99c474-3bc0-431a-9246-a92a46fd8593\",\"name\":\"Retrieve worker profile voice AI agent\",\"category\":\"HR Voice\",\"collection\":\"HR Voice\",\"description\":\"Retrieve worker profile voice AI agent is a source-backed ServiceNow AI agent directory record listed in Zurich Patch 5 under HR Voice. SNAgents tracks this agent for discovery, comparison, release provenance, and related HR Service Delivery / Now Assist AI Agents context without asserting undocumented product behavior.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/concept/hrsd-ai-agents.html\",\"use_cases\":[\"Find where Retrieve worker profile voice AI agent fits in HR Voice workflows\",\"Compare Retrieve worker profile voice AI agent with related agents in HR Service Delivery\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Zurich Patch 5\",\"Directory category: HR Voice\",\"Collection/context: HR Voice\",\"Workflow signal: voice-assisted workflow execution\"],\"related_products\":[\"HR Service Delivery\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2026-02-03T14:26:06.154408+00:00\",\"updated_at\":\"2026-05-18T20:41:34.942087+00:00\"},{\"id\":\"cdc12f7b-fcf0-4012-8e2d-33e1fe25a52d\",\"name\":\"Risk Suggestion AI Agent\",\"category\":\"GRC Shared GenAI\",\"collection\":\"GRC Shared GenAI\",\"description\":\"Risk Suggestion AI Agent is a source-backed ServiceNow AI agent directory record listed in Zurich Patch 5 under GRC Shared GenAI. SNAgents tracks this agent for discovery, comparison, release provenance, and related Integrated Risk Management / Now Assist AI Agents context without asserting undocumented product behavior.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/concept/irm-ai-agents.html\",\"use_cases\":[\"Find where Risk Suggestion AI Agent fits in GRC Shared GenAI workflows\",\"Compare Risk Suggestion AI Agent with related agents in Integrated Risk Management\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Zurich Patch 5\",\"Directory category: GRC Shared GenAI\",\"Collection/context: GRC Shared GenAI\",\"Workflow signal: triage, classification, or recommendation\"],\"related_products\":[\"Integrated Risk Management\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2026-02-03T14:26:06.154408+00:00\",\"updated_at\":\"2026-05-18T20:41:35.013979+00:00\"},{\"id\":\"f89b3e59-2a27-48b2-bad4-02e9d9ee6ae4\",\"name\":\"RMA Assistant\",\"category\":\"CRM\",\"collection\":\"Customer Service RMA AI Agents\",\"description\":\"RMA Assistant is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under CRM / Customer Service RMA AI Agents.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/concept/csm-
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SNAgents tracks its Store source, publisher context, and marketplace metadata separately from platform-native ServiceNow AI agents.\",\"documentation_url\":\"https://store.servicenow.com/store/app/a5b3fd669720be10f25ab9e0f053afa5\",\"use_cases\":[\"Evaluate SAIL - Smart AI for Update Set Logic as a ServiceNow Store AI Agent Marketplace listing\",\"Compare publisher, pricing, and latest-update context for SAIL - Smart AI for Update Set Logic\",\"Review Alcor Solutions Inc as the listed Store publisher\"],\"features\":[\"Seller: Alcor Solutions Inc\",\"Price type: free\",\"Store listing type: scoped_app\"],\"related_products\":[\"ServiceNow Store\"],\"release_version\":\"ServiceNow Store\",\"created_at\":\"2026-05-18T20:00:39.794151+00:00\",\"updated_at\":\"2026-05-18T20:41:35.1633+00:00\"},{\"id\":\"0ea22127-8696-41be-8cd8-a4efa6bfa889\",\"name\":\"SailPoint Service Catalog AI Assistant (ServiceNow Store)\",\"category\":\"ServiceNow Store AI Agent Marketplace\",\"collection\":\"SailPoint Technologies Inc\",\"description\":\"SailPoint Service Catalog AI Assistant is a ServiceNow Store AI Agent Marketplace listing from SailPoint Technologies Inc. SNAgents tracks its Store source, publisher context, and marketplace metadata separately from platform-native ServiceNow AI agents.\",\"documentation_url\":\"https://store.servicenow.com/store/app/8b4477f1872c0790e95f40c5cebb35b2\",\"use_cases\":[\"Evaluate SailPoint Service Catalog AI Assistant as a ServiceNow Store AI Agent Marketplace listing\",\"Compare publisher, pricing, and latest-update context for SailPoint Service Catalog AI Assistant\",\"Review SailPoint Technologies Inc as the listed Store publisher\"],\"features\":[\"Seller: SailPoint Technologies Inc\",\"Price type: free\",\"Store listing type: scoped_app\"],\"related_products\":[\"ServiceNow Store\"],\"release_version\":\"ServiceNow Store\",\"created_at\":\"2026-05-18T20:00:39.69679+00:00\",\"updated_at\":\"2026-05-18T20:41:35.24491+00:00\"},{\"id\":\"80df3fa8-a6da-4456-a3af-e02d8e98ad54\",\"name\":\"SalesAssistIQ (ServiceNow Store)\",\"category\":\"ServiceNow Store AI Agent Marketplace\",\"collection\":\"SalesAssistIQ\",\"description\":\"SalesAssistIQ is a ServiceNow Store AI Agent Marketplace listing from SalesAssistIQ. 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Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under SPOKES / SAP Ariba Spoke.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Find where SAP Ariba approvals procurement management AI agent fits in SAP Ariba Spoke workflows\",\"Compare SAP Ariba approvals procurement management AI agent with related agents in Procurement\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: SPOKES\",\"Collection/context: SAP Ariba Spoke\",\"Workflow signal: record and integration management\"],\"related_products\":[\"Procurement\",\"Now Assist AI Agents\",\"Integration Hub\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.065198+00:00\",\"updated_at\":\"2026-05-18T20:41:35.396891+00:00\"},{\"id\":\"e4e50804-4217-4bf0-a873-3a9a626317a4\",\"name\":\"SAP Ariba approvals sourcing management AI agent\",\"category\":\"SPOKES\",\"collection\":\"SAP Ariba Spoke\",\"description\":\"SAP Ariba approvals sourcing management AI agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under SPOKES / SAP Ariba Spoke.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Find where SAP Ariba approvals sourcing management AI agent fits in SAP Ariba Spoke workflows\",\"Compare SAP Ariba approvals sourcing management AI agent with related agents in Procurement\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: SPOKES\",\"Collection/context: SAP Ariba Spoke\",\"Workflow signal: record and integration management\"],\"related_products\":[\"Procurement\",\"Now Assist AI Agents\",\"Integration Hub\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.065198+00:00\",\"updated_at\":\"2026-05-18T20:41:35.468019+00:00\"},{\"id\":\"edbb3da1-b5ad-455c-93fb-e1530a24ae2d\",\"name\":\"SAP Ariba invoice management AI agent\",\"category\":\"SPOKES\",\"collection\":\"SAP Ariba Spoke\",\"description\":\"SAP Ariba invoice management AI agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under SPOKES / SAP Ariba Spoke.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Find where SAP Ariba invoice management AI agent fits in SAP Ariba Spoke workflows\",\"Compare SAP Ariba invoice management AI agent with related agents in Integration Hub\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: SPOKES\",\"Collection/context: SAP Ariba Spoke\",\"Workflow signal: voice-assisted workflow execution\"],\"related_products\":[\"Integration Hub\",\"Now Assist AI Agents\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.065198+00:00\",\"updated_at\":\"2026-05-18T20:41:35.55265+00:00\"},{\"id\":\"7269bd3d-4887-48c1-90c8-67c529f1fb2f\",\"name\":\"SAP Ariba procurement export management AI agent\",\"category\":\"SPOKES\",\"collection\":\"SAP Ariba Spoke\",\"description\":\"SAP Ariba procurement export management AI agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under SPOKES / SAP Ariba Spoke.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Find where SAP Ariba procurement export management AI agent fits in SAP Ariba Spoke workflows\",\"Compare SAP Ariba procurement export management AI agent with related agents in Procurement\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: SPOKES\",\"Collection/context: SAP Ariba Spoke\",\"Workflow signal: record and integration management\"],\"related_products\":[\"Procurement\",\"Now Assist AI Agents\",\"Integration Hub\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.065198+00:00\",\"updated_at\":\"2026-05-18T20:41:35.622934+00:00\"},{\"id\":\"a52fecb2-8e56-4e25-a71e-93f9cbd6a1e2\",\"name\":\"SAP Ariba sourcing event management AI agent\",\"category\":\"SPOKES\",\"collection\":\"SAP Ariba Spoke\",\"description\":\"SAP Ariba sourcing event management AI agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under SPOKES / SAP Ariba Spoke.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Find where SAP Ariba sourcing event management AI agent fits in SAP Ariba Spoke workflows\",\"Compare SAP Ariba sourcing event management AI agent with related agents in Procurement\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: SPOKES\",\"Collection/context: SAP Ariba Spoke\",\"Workflow signal: record and integration management\"],\"related_products\":[\"Procurement\",\"Now Assist AI Agents\",\"Integration Hub\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.065198+00:00\",\"updated_at\":\"2026-05-18T20:41:35.698063+00:00\"},{\"id\":\"34530176-1087-4f61-a119-1a2c54004718\",\"name\":\"SAP Concur expense entry management AI agent\",\"category\":\"SPOKES\",\"collection\":\"SAP Concur Spoke\",\"description\":\"SAP Concur expense entry management AI agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under SPOKES / SAP Concur Spoke.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Find where SAP Concur expense entry management AI agent fits in SAP Concur Spoke workflows\",\"Compare SAP Concur expense entry management AI agent with related agents in Integration Hub\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: SPOKES\",\"Collection/context: SAP Concur Spoke\",\"Workflow signal: record and integration management\"],\"related_products\":[\"Integration Hub\",\"Now Assist AI Agents\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.065198+00:00\",\"updated_at\":\"2026-05-18T20:41:35.769495+00:00\"},{\"id\":\"7c9591f2-b771-4c61-9687-87dbb58a4bfe\",\"name\":\"SAP Concur expense report management AI agent\",\"category\":\"SPOKES\",\"collection\":\"SAP Concur Spoke\",\"description\":\"SAP Concur expense report management AI agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under SPOKES / SAP Concur Spoke.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Find where SAP Concur expense report management AI agent fits in SAP Concur Spoke workflows\",\"Compare SAP Concur expense report management AI agent with related agents in Integration Hub\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: SPOKES\",\"Collection/context: SAP Concur Spoke\",\"Workflow signal: record and integration management\"],\"related_products\":[\"Integration Hub\",\"Now Assist AI Agents\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.065198+00:00\",\"updated_at\":\"2026-05-18T20:41:35.843563+00:00\"},{\"id\":\"0e910a42-50e3-4930-88a8-aec8f77ec938\",\"name\":\"SAP Concur itinerary management AI agent\",\"category\":\"SPOKES\",\"collection\":\"SAP Concur Spoke\",\"description\":\"SAP Concur itinerary management AI agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under SPOKES / SAP Concur Spoke.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Find where SAP Concur itinerary management AI agent fits in SAP Concur Spoke workflows\",\"Compare SAP Concur itinerary management AI agent with related agents in Integration Hub\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: SPOKES\",\"Collection/context: SAP Concur Spoke\",\"Workflow signal: record and integration management\"],\"related_products\":[\"Integration Hub\",\"Now Assist AI Agents\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.065198+00:00\",\"updated_at\":\"2026-05-18T20:41:35.914084+00:00\"},{\"id\":\"c2a5358d-3496-4d3d-9175-64277b3f1d09\",\"name\":\"SAP Concur payment request management AI agent\",\"category\":\"SPOKES\",\"collection\":\"SAP Concur Spoke\",\"description\":\"SAP Concur payment request management AI agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under SPOKES / SAP Concur Spoke.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Find where SAP Concur payment request management AI agent fits in SAP Concur Spoke workflows\",\"Compare SAP Concur payment request management AI agent with related agents in Integration Hub\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: SPOKES\",\"Collection/context: SAP Concur Spoke\",\"Workflow signal: record and integration management\"],\"related_products\":[\"Integration Hub\",\"Now Assist AI Agents\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.419837+00:00\",\"updated_at\":\"2026-05-18T20:41:35.994868+00:00\"},{\"id\":\"35a7def4-f6f4-4f35-9951-9bc000a43895\",\"name\":\"SAP Concur purchase order management AI agent\",\"category\":\"SPOKES\",\"collection\":\"SAP Concur Spoke\",\"description\":\"SAP Concur purchase order management AI agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under SPOKES / SAP Concur Spoke.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Find where SAP Concur purchase order management AI agent fits in SAP Concur Spoke workflows\",\"Compare SAP Concur purchase order management AI agent with related agents in IT Asset Management\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: SPOKES\",\"Collection/context: SAP Concur Spoke\",\"Workflow signal: record and integration management\"],\"related_products\":[\"IT Asset Management\",\"Now Assist AI Agents\",\"Integration Hub\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.419837+00:00\",\"updated_at\":\"2026-05-18T20:41:36.068761+00:00\"},{\"id\":\"6ea867ee-cff1-41cb-9b39-b13c01111d12\",\"name\":\"SAP Concur receipt management AI agent\",\"category\":\"SPOKES\",\"collection\":\"SAP Concur Spoke\",\"description\":\"SAP Concur r
1eceipt management AI agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under SPOKES / SAP Concur Spoke.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Find where SAP Concur receipt management AI agent fits in SAP Concur Spoke workflows\",\"Compare SAP Concur receipt management AI agent with related agents in Integration Hub\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: SPOKES\",\"Collection/context: SAP Concur Spoke\",\"Workflow signal: record and integration management\"],\"related_products\":[\"Integration Hub\",\"Now Assist AI Agents\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.419837+00:00\",\"updated_at\":\"2026-05-18T20:41:36.148767+00:00\"},{\"id\":\"d93df1da-1a3a-4841-bf0d-1a783d8d0dfe\",\"name\":\"Schedule Change Request AI Agent\",\"category\":\"Technology AI Agents\",\"collection\":\"IT Service Management AI agent collection\",\"description\":\"Assists in scheduling change requests by analyzing maintenance windows, change blackout periods, CI availability, resource schedules, and existing change calendar conflicts. Recommends optimal implementation windows that minimize business impact and avoid conflicts with other planned changes. Reduces scheduling errors and helps change managers find the best time slots for implementation.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Finding the best maintenance window for a server patching change\",\"Scheduling application deployments to avoid conflicts with other planned changes\",\"Coordinating change schedules across multiple time zones for global changes\",\"Identifying low-impact windows for changes affecting customer-facing services\"],\"features\":[\"Optimal change window recommendation based on multiple constraints\",\"Maintenance window and blackout period awareness\",\"Resource availability checking for implementation team scheduling\",\"Change calendar conflict detection and alternative slot suggestions\",\"Business impact minimization through off-peak scheduling recommendations\"],\"related_products\":[\"IT Service Management\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2025-12-22T19:05:12.030692+00:00\",\"updated_at\":\"2026-05-18T20:41:36.223508+00:00\"},{\"id\":\"f92af1de-3448-4c28-95ed-0357bbc1becd\",\"name\":\"SDM's Buddy (ServiceNow Store)\",\"category\":\"ServiceNow Store AI Agent Marketplace\",\"collection\":\"Sysintegra Pty Ltd\",\"description\":\"SDM's Buddy is a ServiceNow Store AI Agent Marketplace listing from Sysintegra Pty Ltd. SNAgents tracks its Store source, publisher context, and marketplace metadata separately from platform-native ServiceNow AI agents.\",\"documentation_url\":\"https://store.servicenow.com/store/app/975eb207c3afee905ce25ddf05013190\",\"use_cases\":[\"Evaluate SDM's Buddy as a ServiceNow Store AI Agent Marketplace listing\",\"Compare publisher, pricing, and latest-update context for SDM's Buddy\",\"Review Sysintegra Pty Ltd as the listed Store publisher\"],\"features\":[\"Seller: Sysintegra Pty Ltd\",\"Price type: free\",\"Store listing type: scoped_app\"],\"related_products\":[\"ServiceNow Store\"],\"release_version\":\"ServiceNow Store\",\"created_at\":\"2026-05-18T20:00:39.794151+00:00\",\"updated_at\":\"2026-05-18T20:41:36.304021+00:00\"},{\"id\":\"6477dfdb-34fd-4aef-9dae-70bd76981456\",\"name\":\"Search contracts AI agent\",\"category\":\"Now Assist in Contract Management\",\"collection\":\"Now Assist in Contract Management\",\"description\":\"Search contracts AI agent is a source-backed ServiceNow AI agent directory record listed in Zurich Patch 5 under Now Assist in Contract Management. SNAgents tracks this agent for discovery, comparison, release provenance, and related Now Assist AI Agents context without asserting undocumented product behavior.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Find where Search contracts AI agent fits in Now Assist in Contract Management workflows\",\"Compare Search contracts AI agent with related agents in Now Assist AI Agents\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Zurich Patch 5\",\"Directory category: Now Assist in Contract Management\",\"Collection/context: Now Assist in Contract Management\",\"Workflow signal: ServiceNow workflow automation\"],\"related_products\":[\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2026-02-03T14:26:06.424648+00:00\",\"updated_at\":\"2026-05-18T20:41:36.373815+00:00\"},{\"id\":\"c2f0b1b5-dfa5-49e5-82ac-317ff7be4426\",\"name\":\"Search Q\u0026A Agent\",\"category\":\"Platform AI Agents\",\"collection\":\"Now Assist in Virtual Agent\",\"description\":\"Provides intelligent search and question-answering capabilities within the Virtual Agent, finding relevant information across knowledge bases and generating direct answers to user questions. It enhances self-service by delivering accurate, conversational responses.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Employee asks Virtual Agent how to reset the
1ir password\",\"User searches for IT policy information through chat\",\"Customer asks a product-related question and gets a direct answer\",\"Employee inquires about benefits enrollment procedures\"],\"features\":[\"Natural language question answering\",\"Cross-knowledge-base search\",\"Contextual answer generation\",\"Source citation and linking\",\"Conversational follow-up support\"],\"related_products\":[\"ServiceNow Platform\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 3\",\"created_at\":\"2025-12-22T19:05:12.647784+00:00\",\"updated_at\":\"2026-05-18T20:41:36.448844+00:00\"},{\"id\":\"7cc44871-da88-4e08-9c1f-7784a350d6ba\",\"name\":\"Security incident activities handling AI agent\",\"category\":\"Risk \u0026 Security AI Agents\",\"collection\":\"Now Assist for Security Incident Response (SIR)\",\"description\":\"Manages security incident activities including task assignments, evidence collection, communication logging, and workflow coordination. It helps SOC teams organize and track all activities related to security incident investigation and response.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"SOC lead assigns investigation tasks to team members\",\"Tracking evidence collection progress during incident response\",\"Managing communication activities with affected stakeholders\",\"Coordinating response activities across security teams\"],\"features\":[\"Security task management and assignment\",\"Evidence collection tracking\",\"Activity timeline management\",\"Team coordination workflows\",\"Activity status monitoring\"],\"related_products\":[\"IT Service Management\",\"Now Assist AI Agents\",\"Integrated Risk Management\",\"Security Operations\"],\"release_version\":\"Zurich Patch 3\",\"created_at\":\"2025-12-22T19:05:12.647784+00:00\",\"updated_at\":\"2026-05-18T20:41:36.51893+00:00\"},{\"id\":\"de44fe41-d6a6-4d37-be76-7b57fa8df400\",\"name\":\"Security incident resolution AI agent\",\"category\":\"Risk \u0026 Security AI Agents\",\"collection\":\"Now Assist for Security Incident Response (SIR)\",\"description\":\"Guides security analysts through the resolution of security incidents by recommending response actions, automating containment steps, and tracking remediation progress. It accelerates incident closure while ensuring proper security protocols are followed.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Analyst follows guided steps to contain a malware infection\",\"SOC team resolves a data exfiltration security incident\",\"Automating containment of a compromised user account\",\"Tracking remediation steps for a phishing campaign response\"],\"features\":[\"Guided incident resolution workflows\",\"Automated containment action execution\",\"Response playbook recommendations\",\"Remediation progress tracking\",\"Post-incident verification steps\"],\"related_products\":[\"IT Service Management\",\"Now Assist AI Agents\",\"Integrated Risk Management\",\"Security Operations\"],\"release_version\":\"Zurich Patch 3\",\"created_at\":\"2025-12-22T19:05:12.647784+00:00\",\"updated_at\":\"2026-05-18T20:41:36.606557+00:00\"},{\"id\":\"ad43302f-be30-4f18-9628-51873a1aee77\",\"name\":\"Security incident retrieval AI agent\",\"category\":\"Risk \u0026 Security AI Agents\",\"collection\":\"Now Assist for Security Incident Response (SIR)\",\"description\":\"Retrieves detailed information about security incidents including timeline, affected assets, related indicators, and investigation notes. It provides security analysts with comprehensive incident context for effective investigation and response.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Analyst pulls full details on an active security incident\",\"SOC manager reviews incident timeline for executive briefing\",\"Investigator retrieves all IOCs associated with an incident\",\"Shift handover requires comprehensive incident status review\"],\"features\":[\"Comprehensive security incident retrieval\",\"Timeline and chronology construction\",\"Affected asset and user identification\",\"Related IOC aggregation\",\"Investigation history and notes access\"],\"related_products\":[\"IT Service Management\",\"Now Assist AI Agents\",\"Integrated Risk Management\",\"Security Operations\"],\"release_version\":\"Zurich Patch 3\",\"created_at\":\"2025-12-22T19:05:12.647784+00:00\",\"updated_at\":\"2026-05-18T20:41:36.673208+00:00\"},{\"id\":\"bf9b6118-5e82-493a-a823-fb917709fc81\",\"name\":\"Security incident shift handover AI Agent\",\"category\":\"Risk \u0026 Security AI Agents\",\"collection\":\"Now Assist for Security Incident Response (SIR)\",\"description\":\"Facilitates shift handovers for security operations teams by compiling active incident summaries, pending tasks, and important updates. It ensures continuity of security operations by providing incoming shifts with comprehensive situational awareness.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Night shift SOC team hands over active incidents to day shift\",\"Generating end-of-shift security operations summary\",\"Ensuring critical investigations are properly transferred between shifts\",\"New shift reviews handover notes to understand current threat landscape\"],\"features\":[\"Automated shift handover report generation\",\"Active incident status compilation\",\"Pending task and escalation summary\",\"Key event highlighting\",\"Handover acknowledgment tracking\"],\"related_products\":[\"IT Service Management\",\"Now Assist AI Agents\",\"Integrated Risk Management\",\"Security Operations\"],\"release_version\":\"Zurich Patch 3\",\"created_at\":\"2025-12-22T19:05:12.647784+00:00\",\"updated_at\":\"2026-05-18T20:41:36.747967+00:00\"},{\"id\":\"1bd3447e-c957-4854-a59f-109f8d074801\",\"name\":\"Security incident wrap up generator AI agent\",\"category\":\"Risk \u0026 Security AI Agents\",\"collection\":\"Now Assist for Security Incident Response (SIR)\",\"description\":\"Generates wrap-up summaries for completed security incidents, documenting key findings, actions taken, timeline of events, and lessons learned. It automates post-incident documentation to ensure thorough record-keeping and knowledge sharing.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Security analyst generates a wrap-up report after incident closure\",\"SOC team documents lessons learned from a major security event\",\"Creating standardized post-incident reports for compliance\",\"Sharing incident resolution summaries with stakeholders\"],\"features\":[\"Automated incident wrap-up generation\",\"Key findings and timeline documentation\",\"Actions taken summary\",\"Lessons learned extraction\",\"Standardized closure reporting\"],\"related_products\":[\"IT Service Management\",\"Now Assist AI Agents\",\"Integrated Risk Management\",\"Security Operations\"],\"release_version\":\"Zurich Patch 3\",\"created_at\":\"2025-12-22T19:05:12.647784+00:00\",\"updated_at\":\"2026-05-18T20:41:36.816818+00:00\"},{\"id\":\"4c4a7243-d5f2-4589-951a-4db42794d947\",\"name\":\"Security metrics analysis AI agent\",\"category\":\"Risk \u0026 Security AI Agents\",\"collection\":\"Now Assist for Security Incident Response (SIR)\",\"description\":\"Analyzes security metrics and KPIs to provide security operations teams with data-driven insights about their security posture. It identifies trends, highlights areas of concern, and helps security leaders make informed decisions.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"CISO reviews monthly security operations metrics\",\"Security team analyzes mean time to detect and respond trends\",\"Identifying areas where security response times are degrading\",\"Generating executive dashboards on security performance\"],\"features\":[\"Security KPI analysis and trending\",\"Mean time to respond/resolve tracking\",\"Threat landscape metric analysis\",\"Security posture scoring\",\"Executive security reporting\"],\"related_products\":[\"IT Service Management\",\"Now Assist AI Agents\",\"Integrated Risk Management\",\"Security Operations\"],\"release_version\":\"Zurich Patch 3\",\"created_at\":\"2025-12-22T19:05:12.647784+00:00\",\"updated_at\":\"2026-05-18T20:41:36.893123+00:00\"},{\"id\":\"6ef17c26-1b76-4593-976b-243ea6971d2a\",\"name\":\"Service instance impact analysis AI agent\",\"category\":\"AIOps\",\"collection\":\"AI Agents for AIOps\",\"description\":\"Analyzes the impact on specific service instances when infrastru
1cture issues occur by examining service topology, instance health, and dependency chains. Determines which specific instances of a service are affected versus healthy, enabling targeted remediation rather than broad service-level responses.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/concept/aiops-ai-agents.html\",\"use_cases\":[\"Determining which application server instances are affected by a storage issue\",\"Assessing database instance impact when a network segment is degraded\",\"Evaluating web server instance health during load balancer alerts\",\"Identifying which service instances need failover during infrastructure events\"],\"features\":[\"Instance-level impact assessment within service topology\",\"Healthy vs. affected instance identification\",\"Failover and redundancy evaluation for affected instances\",\"Instance dependency chain analysis\",\"Capacity impact assessment when instances are degraded\"],\"related_products\":[\"IT Operations Management\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2025-12-22T19:05:11.365947+00:00\",\"updated_at\":\"2026-05-18T20:41:36.965799+00:00\"},{\"id\":\"071bb3e7-62a5-42da-acf4-d39c3b2dd3b8\",\"name\":\"Service Map Creation AI Specialist\",\"category\":\"IT\",\"collection\":\"ITOM AI Agents For Service Mapping\",\"description\":\"Service Map Creation AI Specialist is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under IT / ITOM AI Agents For Service Mapping.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/concept/aiops-ai-agents.html\",\"use_cases\":[\"Find where Service Map Creation AI Specialist fits in ITOM AI Agents For Service Mapping workflows\",\"Compare Service Map Creation AI Specialist with related agents in IT Operations Management\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: IT\",\"Collection/context: ITOM AI Agents For Service Mapping\",\"Workflow signal: record, plan, or content creation\"],\"related_products\":[\"IT Operations Management\",\"Now Assist AI Agents\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.509501+00:00\",\"updated_at\":\"2026-05-18T20:41:37.05414+00:00\"},{\"id\":\"6edd0aa3-c2e4-44af-afee-4b0eacc11019\",\"name\":\"Service problem manager AI Agent\",\"category\":\"Customer AI Agents\",\"collection\":\"Telecommunications Media and Technology AI agent collection\",\"description\":\"Manages service problems in telecommunications environments by investigating service degradation, coordinating resolution activities, and tracking problem lifecycle. It helps telecom operations teams resolve service quality issues affecting customers.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Investigating widespread network service degradation\",\"Coordinating resolution of a fiber optic cable issue affecting multiple customers\",\"Tracking recurring service quality problems in a specific region\",\"Managing the lifecycle of a major telecom service outage\"],\"features\":[\"Telecom service problem investigation\",\"Service degradation root cause analysis\",\"Resolution activity coordination\",\"Customer impact assessment\",\"Problem lifecycle management\"],\"related_products\":[\"IT Service Management\",\"Now Assist AI Agents\",\"Customer Service Management\"],\"release_version\":\"Zurich Patch 3\",\"created_at\":\"2025-12-22T19:05:13.260372+00:00\",\"updated_at\":\"2026-05-18T20:41:37.132032+00:00\"},{\"id\":\"8f0ae7b0-e528-4ddc-8ec8-239ae1820209\",\"name\":\"Service repair AI agent\",\"category\":\"Customer AI Agents\",\"collection\":\"Telecommunications Media and Technology AI agent collection\",\"description\":\"Manages the repair process for telecommunications services, coordinating diagnostics, technician dispatch, parts management, and service restoration. It streamlines the end-to-e
1nd repair workflow to minimize customer downtime.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Coordinating repair of a damaged fiber optic connection\",\"Managing replacement of faulty CPE equipment at customer site\",\"Dispatching technician for a network equipment failure\",\"Tracking repair progress and updating the customer proactively\"],\"features\":[\"End-to-end repair workflow management\",\"Diagnostic-driven repair recommendations\",\"Technician dispatch coordination\",\"Parts and equipment tracking\",\"Service restoration verification\"],\"related_products\":[\"Customer Service Management\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 3\",\"created_at\":\"2025-12-22T19:05:13.260372+00:00\",\"updated_at\":\"2026-05-18T20:41:37.210918+00:00\"},{\"id\":\"e96b92a0-810e-4c25-b668-89f96672002c\",\"name\":\"Service repair AI agent V2\",\"category\":\"CRM\",\"collection\":\"Telco Media and Technology AI agent collection\",\"description\":\"Service repair AI agent V2 is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under CRM / Telco Media and Technology AI agent collection.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/concept/technology-ai-agents.html\",\"use_cases\":[\"Find where Service repair AI agent V2 fits in Telco Media and Technology AI agent collection workflows\",\"Compare Service repair AI agent V2 with related agents in Customer Service Management\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: CRM\",\"Collection/context: Telco Media and Technology AI agent collection\",\"Workflow signal: ServiceNow workflow automation\"],\"related_products\":[\"Customer Service Management\",\"Now Assist AI Agents\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.509501+00:00\",\"updated_at\":\"2026-05-18T20:41:37.284492+00:00\"},{\"id\":\"9abd9a75-d390-4e9e-a752-2a38bdb1ceed\",\"name\":\"SGC Debugger AI Agent\",\"category\":\"PLATFORM\",\"collection\":\"Now Assist for CMDB\",\"description\":\"SGC Debugger AI Agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under PLATFORM / Now Assist for CMDB.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Find where SGC Debugger AI Agent fits in Now Assist for CMDB workflows\",\"Compare SGC Debugger AI Agent with related agents in ServiceNow Platform\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: PLATFORM\",\"Collection/context: Now Assist for CMDB\",\"Workflow signal: ServiceNow workflow automation\"],\"related_products\":[\"ServiceNow Platform\",\"Now Assist AI Agents\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.509501+00:00\",\"updated_at\":\"2026-05-18T20:41:37.36181+00:00\"},{\"id\":\"233d5f3a-1b9d-42e5-b660-616f40a74c87\",\"name\":\"Singulr - AI Discovery and Governance (ServiceNow Store)\",\"category\":\"ServiceNow Store AI Agent Marketplace\",\"collection\":\"Singulr AI Inc\",\"description\":\"Singulr - AI Discovery and Governance application populates the discovered AI assets and insights into the ServiceNow AICT.\",\"documentation_url\":\"https://store.servicenow.com/store/app/96dd893997180b10fe857a121153affa\",\"use_cases\":[\"Evaluate Singulr - AI Discovery and Governance as a ServiceNow Store AI Agent Marketplace listing\",\"Compare publisher, pricing, and latest-update context for Singulr - AI Discovery and Governance\",\"Review Singulr AI Inc as the listed Store publisher\"],\"features\":[\"Seller: Singulr AI Inc\",\"Price type: paid\",\"Store listing type: scoped_app\"],\"related_products\":[\"ServiceNow Store\"],\"release_version\":\"ServiceNow Store\",\"created_at\":\"2026-05-18T20:00:39.794151+00:00\",\"updated_at\":\"2026-05-18T20:41:37.433504+00:00\"},{\"id\":\"d56a00cc-77c6-48bd-bae7-2e39a80ff535\",\"name\":\"Skill Configuration AI Agent\",\"category\":\"PLATFORM\",\"collection\":\"Now Assist Admin Console\",\"description\":\"Skill Configuration AI Agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under PLATFORM / Now Assist Admin Console.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Find where Skill Configuration AI Agent fits in Now Assist Admin Console workflows\",\"Compare Skill Configuration AI Agent with related agents in ServiceNow Platform\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: PLATFORM\",\"Collection/context: Now Assist Admin Console\",\"Workflow signal: ServiceNow workflow automation\"],\"related_products\":[\"ServiceNow Platform\",\"Now Assist AI Agents\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.065198+00:00\",\"updated_at\":\"2026-05-18T20:41:37.504646+00:00\"},{\"id\":\"15ff165c-8246-4413-a835-47679838b7ab\",\"name\":\"Skill Discovery AI Agent\",\"category\":\"PLATFORM\",\"collection\":\"Now Assist Admin Console\",\"description\":\"Skill Discovery AI Agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under PLATFORM / Now Assist Admin Console.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Find where Skill Discovery AI Agent fits in Now Assist Admin Console workflows\",\"Compare Skill Discovery AI Agent with related agents in ServiceNow Platform\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: PLATFORM\",\"Collection/context: Now Assist Admin Console\",\"Workflow signal: ServiceNow workflow automation\"],\"related_products\":[\"ServiceNow Platform\",\"Now Assist AI Agents\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.065198+00:00\",\"updated_at\":\"2026-05-18T20:41:37.578197+00:00\"},{\"id\":\"33a0d4fa-cfc4-42c8-9ec5-b82bc6d5f827\",\"name\":\"Skill Kit - Prompt Optimizer for Creator Tools (ServiceNow Store)\",\"category\":\"ServiceNow Store AI Agent Marketplace\",\"collection\":\"Work4Flow\",\"description\":\"Leveraging Agentic AI to refine your prompts, unlocking exceptional outcomes and boosting efficiency\",\"documentation_url\":\"https://store.servicenow.com/store/app/0a5ea76a1b646a50a85b16db234bcbf5\",\"use_cases\":[\"Evaluate Skill Kit - Prompt Optimizer for Creator Tools as a ServiceNow Store AI Agent Marketplace listing\",\"Compare publisher, pricing, and latest-update context for Skill Kit - Prompt Optimizer for Creator Tools\",\"Review Work4Flow as the listed Store publisher\"],\"features\":[\"Seller: Work4Flow\",\"Price type: free\",\"Store listing type: scoped_app\"],\"related_products\":[\"ServiceNow Store\",\"Creator Workflows\",\"Now Assist AI Agents\"],\"release_version\":\"ServiceNow Store\",\"created_at\":\"2026-05-18T20:00:39.794151+00:00\",\"updated_at\":\"2026-05-18T20:41:37.651861+00:00\"},{\"id\":\"b471c3ae-f726-4802-98a2-4e058d2a7257\",\"name\":\"Skill Kit - Service Catalog Optimizer (ServiceNow Store)\",\"category\":\"ServiceNow Store AI Agent Marketplace\",\"collection\":\"Work4Flow\",\"description\":\"Skill Kit - Service Catalog Optimizer : Leveraging the power of Gen AI to automate the review and update process, maximizing the effectiveness of your Service Catalogs.\",\"documentation_url\":\"https://store.servicenow.com/store/app/0fe967a21b246a50a85b16db234bcb0b\",\"use_cases\":[\"Evaluate Skill Kit - Service Catalog Optimizer as a ServiceNow Store AI Agent Marketplace listing\",\"Compare publisher, pricing, and latest-update context for Skill Kit - Service Catalog Optimizer\",\"Review Work4Flow as the listed Store publisher\"],\"features\":[\"Seller: Work4Flow\",\"Price type: paid\",\"Store listing type: scoped_app\"],\"related_products\":[\"ServiceNow Store\"],\"release_version\":\"ServiceNow Store\",\"created_at\":\"2026-05-18T20:00:39.794151+00:00\",\"updated_at\":\"2026-05-18T20:41:37.724383+00:00\"},{\"id\":\"11522c79-1996-4c64-94e3-c84435298dd4\",\"name\":\"Skill Kit: Tech - Assist (ServiceNow Store)\",\"category\":\"ServiceNow Store AI Agent Marketplace\",\"collection\":\"Work4Flow\",\"description\":\"Revolutionizing OT Incident Resolution: AI-Powered Precision for Safer, Smarter, and Faster Outcomes. Powered by NVIDIA Microservices(nv-ingest) and the Now Assist Skill Kit with NowLLM, or AWS Bedrock Claude 3.5 Sonnet and ServiceNow's Now Assist GPT-3.5, we empower technicians with precision guidance to enhance efficiency and ensure safety with real time OT incident.\",\"documentation_url\":\"https://store.servicenow.com/store/app/d07b6f6a1b246a50a85b16db234bcb01\",\"use_cases\":[\"Evaluate Skill Kit: Tech - Assist as a ServiceNow Store AI Agent Marketplace listing\",\"Compare publisher, pricing, and latest-update context for Skill Kit: Tech - Assist\",\"Review Work4Flow as the listed Store publisher\"],\"features\":[\"Seller: Work4Flow\",\"Price type: free\",\"Store listing type: scoped_app\"],\"related_products\":[\"ServiceNow Store\"],\"release_version\":\"ServiceNow Store\",\"created_at\":\"2026-05-18T20:00:39.882716+00:00\",\"updated_at\":\"2026-05-18T20:41:37.800513+00:00\"},{\"id\":\"3cb0153a-3ca4-4288-95a9-4b949590bc07\",\"name\":\"SLA Management AI Agent\",\"category\":\"PLATFORM\",\"collection\":\"Now Assist for Setup Core\",\"description\":\"SLA Management AI Agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under PLATFORM / Now Assist for Setup Core.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Find where SLA Management AI Agent fits in Now Assist for Setup Core workflows\",\"Compare SLA Management AI Agent with related agents in ServiceNow Platform\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: PLATFORM\",\"Collection/context: Now Assist for Setup Core\",\"Workflow signal: record and integration management\"],\"related_products\":[\"ServiceNow Platform\",\"Now Assist AI Agents\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.509501+00:00\",\"updated_at\":\"2026-05-18T20:41:37.874237+00:00\"},{\"id\":\"7eee3214-5647-4ffb-b3d4-b34ed66098a8\",\"name\":\"Slack conversation management AI agent\",\"category\":\"Integration AI Agents\",\"collection\":\"Slack Spoke\",\"description\":\"Manages Slack conversations (channels) from ServiceNow including channel creation, archival, membership, and configuration. Enables automated Slack workspace management as part of ServiceNow project and team workflows.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Creating dedicated Slack channels for major incidents\",\"Setting up project channels when initiatives are approved\",\"Archiving channels for completed projects\",\"Managing channel membership during organizational changes\"],\"features\":[\"Channel creation (public and private)\",\"Channel ar
1chival and unarchival\",\"Channel membership management\",\"Channel topic and purpose configuration\",\"Integration with ServiceNow team provisioning\"],\"related_products\":[\"Integration Hub\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 3\",\"created_at\":\"2025-12-22T19:05:12.647784+00:00\",\"updated_at\":\"2026-05-18T20:41:37.950563+00:00\"},{\"id\":\"acc62858-40b5-4426-a00a-c97ae73df33d\",\"name\":\"Slack notification management AI agent\",\"category\":\"Integration AI Agents\",\"collection\":\"Slack Spoke\",\"description\":\"Manages Slack notification delivery from ServiceNow including message posting, rich formatting, and interactive message components. Enables multi-channel notification delivery through Slack as part of ServiceNow communication workflows.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Posting incident notifications to operations Slack channels\",\"Sending approval request messages with interactive buttons\",\"Delivering change deployment status updates to project channels\",\"Sharing reports and documents through Slack from ServiceNow\"],\"features\":[\"Message posting to channels and DMs\",\"Rich message formatting with Block Kit\",\"Interactive message components (buttons, menus)\",\"File and attachment sharing\",\"Integration with ServiceNow notification engine\"],\"related_products\":[\"Integration Hub\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 3\",\"created_at\":\"2025-12-22T19:05:12.647784+00:00\",\"updated_at\":\"2026-05-18T20:41:38.023423+00:00\"},{\"id\":\"2b37e1b1-04c2-4514-84e0-c05cc8f8aa7c\",\"name\":\"Slack user management AI agent\",\"category\":\"Integration AI Agents\",\"collection\":\"Slack Spoke\",\"description\":\"Manages Slack user accounts and profiles from ServiceNow including user lookup, profile information retrieval, and user administration. 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SNAgents tracks its Store source, publisher context, and marketplace metadata separately from platform-native ServiceNow AI agents.\",\"documentation_url\":\"https://store.servicenow.com/store/app/3b11eac11b15e290396216db234bcba1\",\"use_cases\":[\"Evaluate Smart OT Support Optimizer as a ServiceNow Store AI Agent Marketplace listing\",\"Compare publisher, pricing, and latest-update context for Smart OT Support Optimizer\",\"Review HCL America, Inc. as the listed Store publisher\"],\"features\":[\"Seller: HCL America, Inc.\",\"Price type: free\",\"Store listing type: scoped_app\"],\"related_products\":[\"ServiceNow Store\"],\"release_version\":\"ServiceNow Store\",\"created_at\":\"2026-05-18T20:00:39.882716+00:00\",\"updated_at\":\"2026-05-18T20:41:38.406199+00:00\"},{\"id\":\"6463c87d-a71c-49f2-9084-6f0c355a698e\",\"name\":\"SmartGen Change (ServiceNow Store)\",\"category\":\"ServiceNow Store AI Agent Marketplace\",\"collection\":\"COFORGE LIMITED\",\"description\":\"SmartGen Change Application: Harnessing Agentic AI for Seamless Change Management and Knowledge Empowerment.\",\"documentation_url\":\"https://store.servicenow.com/store/app/f952a05e1bf06e14396216db234bcb32\",\"use_cases\":[\"Evaluate SmartGen Change as a ServiceNow Store AI Agent Marketplace listing\",\"Compare publisher, pricing, and latest-update context for SmartGen Change\",\"Review COFORGE LIMITED as the listed Store publisher\"],\"features\":[\"Seller: COFORGE LIMITED\",\"Price type: free\",\"Store listing type: scoped_app\"],\"related_products\":[\"ServiceNow Store\",\"IT Service Management\",\"Now Assist AI Agents\"],\"release_version\":\"ServiceNow Store\",\"created_at\":\"2026-05-18T20:00:39.882716+00:00\",\"updated_at\":\"2026-05-18T20:41:38.477131+00:00\"},{\"id\":\"10a97c04-e6c9-4928-b18d-6040df31447e\",\"name\":\"Smartsheet attachment management AI agent\",\"category\":\"Integration AI Agents\",\"collection\":\"Smartsheet Spoke\",\"description\":\"Manages Smartsheet file attachments from ServiceNow including uploading, downloading, and organizing attachments on sheets and rows. 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1onsolidated reporting\",\"Managing data references between master and detail sheets\"],\"features\":[\"Cross-sheet reference creation and management\",\"Source sheet and range configuration\",\"Reference status monitoring\",\"Multi-sheet data linking\",\"Reference update and refresh management\"],\"related_products\":[\"Integration Hub\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 3\",\"created_at\":\"2025-12-22T19:05:12.647784+00:00\",\"updated_at\":\"2026-05-18T20:41:38.83695+00:00\"},{\"id\":\"cf030776-1cd1-452c-8ccc-b8b9b67889dc\",\"name\":\"Smartsheet folder management AI agent\",\"category\":\"Integration AI Agents\",\"collection\":\"Smartsheet Spoke\",\"description\":\"Manages Smartsheet folder structures from ServiceNow including creating, moving, renaming, and organizing folders. Enables teams to maintain organized Smartsheet workspace structures through ServiceNow workflows.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Creating project folder structures for new initiatives\",\"Organizing Smartsheet content by department or project phase\",\"Moving sheets between folders during project reorganization\",\"Setting up standardized folder templates for recurring projects\"],\"features\":[\"Folder creation and deletion in Smartsheet\",\"Folder hierarchy management and nesting\",\"Folder renaming and organization\",\"Content listing within folders\",\"Folder permission inheritance management\"],\"related_products\":[\"Integration Hub\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 3\",\"created_at\":\"2025-12-22T19:05:13.260372+00:00\",\"updated_at\":\"2026-05-18T20:41:38.899029+00:00\"},{\"id\":\"a51c0f2c-e6e8-4cc1-aa55-b87a569f1e0e\",\"name\":\"Smartsheet group management AI agent\",\"category\":\"Integration AI Agents\",\"collection\":\"Smartsheet Spoke\",\"description\":\"Manages Smartsheet groups from ServiceNow for simplified sharing and permission management. Enables administrators to create and manage user groups that can be used for bulk sharing and access control across Smartsheet workspaces.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Creating Smartsheet groups aligned with ServiceNow teams\",\"Managing group membership when team composition changes\",\"Using groups for bulk sheet sharing during project onboarding\",\"Maintaining consistent access control across Smartsheet workspaces\"],\"features\":[\"Group creation and membership management\",\"Bulk group member add and remove operations\",\"Group-based sharing and permission assignment\",\"Group listing and member querying\",\"Synchronization with ServiceNow group structures\"],\"related_products\":[\"Integration Hub\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 3\",\"created_at\":\"2025-12-22T19:05:13.260372+00:00\",\"updated_at\":\"2026-05-18T20:41:38.974891+00:00\"},{\"id\":\"48bfee7a-8d88-4865-bb34-39c5f962c0d3\",\"name\":\"Smartsheet row management AI agent\",\"category\":\"Integration AI Agents\",\"collection\":\"Smartsheet Spoke\",\"description\":\"Manages Smartsheet rows from ServiceNow including creating, updating, moving, and deleting rows in sheets. Provides the core data management capability for Smartsheet integration, enabling ServiceNow workflows to maintain project data in Smartsheet.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Creating new project task rows from ServiceNow work items\",\"Updating status and progress fields in Smartsheet from ServiceNow\",\"Moving completed tasks to archive sections\",\"Synchronizing ServiceNow record data to Smartsheet rows\"],\"features\":[\"Row creation with cell value population\",\"Row update and modification\",\"Row movement and reordering\",\"Row deletion and archival\",\"Bulk row operations for efficiency\"],\"related_products\":[\"Integration Hub\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 3\",\"created_at\":\"2025-12-22T19:05:13.260372+00:00\",\"updated_at\":\"2026-05-18T20:41:39.047047+00:00\"},{\"id\":\"945e5043-b8cb-4dc0-889e-967433d540cf\",\"name\":\"Smartsheet sharing management AI agent\",\"category\":\"Integration AI Agents\",\"collection\":\"Smartsheet Spoke\",\"description\":\"Manages Smartsheet sharing and permission settings from ServiceNow including granting, modifying, and revoking access to sheets, workspaces, and reports. Enables administrators to control Smartsheet access through ServiceNow identity management workflows.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Granting project team access to Smartsheet project plans\",\"Revoking Smartsheet access during employee offboarding\",\"Updating permission levels when team roles change\",\"Bulk-sharing workspace access for new project team members\"],\"features\":[\"Share access granting for sheets, workspaces, and reports\",\"Permission level management (viewer, editor, admin, owner)\",\"Sharing revocation and access removal\",\"Bulk sharing operations for team access\",\"Share status querying and reporting\"],\"related_products\":[\"Integration Hub\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 3\",\"created_at\":\"2025-12-22T19:05:13.260372+00:00\",\"updated_at\":\"2026-05-18T20:41:39.123734+00:00\"},{\"id\":\"b6d38e36-9246-419a-bf6d-78430283b3a8\",\"name\":\"Smartsheet sheet management AI agent\",\"category\":\"Integration AI Agents\",\"collection\":\"Smartsheet Spoke\",\"description\":\"Manages Smartsheet sheets from ServiceNow including creating, copying, moving, and configuring sheets. Provides sheet-level management capabilities enabling teams to set up and maintain Smartsheet project tracking through ServiceNow workflows.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Creating new project tracking sheets from templates via ServiceNow\",\"Copying sheet templates for standardized project setup\",\"Searching for existing sheets to link with ServiceNow records\",\"Managing sheet lifecycle from creation through archival\"],\"features\":[\"Sheet creation with template support\",\"Sheet copying and duplication\",\"Sheet configuration and settings management\",\"Sheet listing and search across workspaces\",\"Sheet deletion and archival\"],\"related_products\":[\"Integration Hub\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 3\",\"created_at\":\"2025-12-22T19:05:13.260372+00:00\",\"updated_at\":\"2026-05-18T20:41:39.190377+00:00\"},{\"id\":\"825c3729-57be-4b76-9407-2d92d39c7390\",\"name\":\"Smartsheet user management AI agent\",\"category\":\"Integration AI Agents\",\"collection\":\"Smartsheet Spoke\",\"description\":\"Manages Smartsheet user accounts from ServiceNow including user provisioning, deprovisioning, and profile management. Ensures Smartsheet user access is properly managed as part of ServiceNow identity and access management workflows.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Provisioning Smartsheet licenses for new project team members\",\"Deprovisioning Smartsheet access during offboarding workflows\",\"Managing user license types based on role requirements\",\"Bulk user updates during organizational restructuring\"],\"features\":[\"Smartsheet user provisioning and deprovisioning\",\"User profile and settings management\",\"License type assignment and management\",\"User status and activity tracking\",\"Bulk user operations for organizational changes\"],\"related_products\":[\"Integration Hub\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 3\",\"created_at\":\"2025-12-22T19:05:12.647784+00:00\",\"updated_at\":\"2026-05-18T20:41:39.26475+00:00\"},{\"id\":\"95943c34-dcc7-4838-afaf-195fa11d79e0\",\"name\":\"Software entitlement allocation AI agent\",\"category\":\"Technology AI Agents\",\"collection\":\"Now Assist for Software Asset Management (SAM)\",\"description\":\"Automates the allocation of software entitlements to users and devices by anal
1yzing license availability, compliance posture, and usage patterns. Solves the problem of manual entitlement assignment that leads to over-provisioning, compliance gaps, and wasted license spend. Requires Now Assist for SAM and an active Software Asset Management Professional or Enterprise license.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Automatically allocating software entitlements when new employees are onboarded\",\"Rebalancing entitlements across business units after org restructuring\",\"Ensuring license compliance before audit by validating all allocations\",\"Optimizing entitlement distribution to minimize true-up costs\"],\"features\":[\"Automated entitlement-to-user/device matching based on license model rules\",\"Real-time license compliance checking before allocation\",\"Integration with software license position calculations\",\"Support for named-user, device-based, and concurrent license models\",\"Proactive alerting when allocation would cause compliance breach\"],\"related_products\":[\"IT Asset Management\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 3\",\"created_at\":\"2025-12-22T19:05:12.647784+00:00\",\"updated_at\":\"2026-05-18T20:41:39.337112+00:00\"},{\"id\":\"9a182a9d-27c9-4c1a-b1d1-572b166c5d8b\",\"name\":\"Software reclamation rule creation AI agent\",\"category\":\"Technology AI Agents\",\"collection\":\"Now Assist for Software Asset Management (SAM)\",\"description\":\"Uses AI to generate software reclamation rules that identify and recover unused or underutilized software licenses. Analyzes usage data, metering information, and entitlement records to recommend reclamation policies tailored to your environment. Reduces license waste and optimizes software spend without requiring deep SAM expertise to build rules from scratch.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Creating reclamation rules for expensive enterprise software with low utilization\",\"Building automated license harvesting workflows ahead of renewal negotiations\",\"Establishing reclamation policies for departing employees software access\",\"Generating usage-based reclamation rules for SaaS subscriptions nearing renewal\"],\"features\":[\"AI-generated reclamation rules based on actual usage telemetry\",\"Customizable thresholds for usage inactivity periods\",\"Preview of impacted licenses and users before rule activation\",\"Integration with ServiceNow Software Asset Management reclamation engine\",\"Support for both SaaS and on-premise software license reclamation\"],\"related_products\":[\"IT Asset Management\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 3\",\"created_at\":\"2025-12-22T19:05:12.647784+00:00\",\"updated_at\":\"2026-05-18T20:41:39.412779+00:00\"},{\"id\":\"e61faff9-89db-4e0f-b27a-0299e80b9428\",\"name\":\"Software removal candidate evaluation AI agent\",\"category\":\"Technology AI Agents\",\"collection\":\"Now Assist for Software Asset Management (SAM)\",\"description\":\"Evaluates software installations across the enterprise to identify candidates for removal based on usage patterns, license compliance status, and business criticality. Uses AI to assess risk and impact of removing specific software, helping SAM teams prioritize which unused installations to target first for maximum cost savings with minimal business disruption.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Identifying unused desktop software across the organization for license harvesting\",\"Evaluating redundant applications where multiple tools serve the same function\",\"Pre-renewal analysis to determine which software subscriptions can be eliminated\",\"Compliance remediation by removing unauthorized or unlicensed software installations\"],\"features\":[\"AI-driven analysis of software usage data to i
1dentify removal candidates\",\"Risk and business impact scoring for each removal recommendation\",\"Integration with CMDB for dependency awareness before removal\",\"Prioritized removal lists ranked by potential cost savings\",\"Workflow integration to trigger uninstall tasks through ITSM\"],\"related_products\":[\"IT Asset Management\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 3\",\"created_at\":\"2025-12-22T19:05:12.647784+00:00\",\"updated_at\":\"2026-05-18T20:41:39.483315+00:00\"},{\"id\":\"d7743998-5f04-4277-afdc-4b7fdd4bf705\",\"name\":\"Soul Machines Workforce Connect (ServiceNow Store)\",\"category\":\"ServiceNow Store AI Agent Marketplace\",\"collection\":\"Soul Machines Inc\",\"description\":\"Soul Machines Workforce Connect is a ServiceNow Store AI Agent Marketplace listing from Soul Machines Inc. SNAgents tracks its Store source, publisher context, and marketplace metadata separately from platform-native ServiceNow AI agents.\",\"documentation_url\":\"https://store.servicenow.com/store/app/d9c418ba1b91e6102a76a643604bcb7e\",\"use_cases\":[\"Evaluate Soul Machines Workforce Connect as a ServiceNow Store AI Agent Marketplace listing\",\"Compare publisher, pricing, and latest-update context for Soul Machines Workforce Connect\",\"Review Soul Machines Inc as the listed Store publisher\"],\"features\":[\"Seller: Soul Machines Inc\",\"Price type: paid\",\"Store listing type: scoped_app\"],\"related_products\":[\"ServiceNow Store\"],\"release_version\":\"ServiceNow Store\",\"created_at\":\"2026-05-18T20:00:39.882716+00:00\",\"updated_at\":\"2026-05-18T20:41:39.562607+00:00\"},{\"id\":\"fe049793-6a82-4583-83df-a1a9e21858c6\",\"name\":\"Source Assist (ServiceNow Store)\",\"category\":\"ServiceNow Store AI Agent Marketplace\",\"collection\":\"Nowgentic LLC\",\"description\":\"Source Assist is a ServiceNow Store AI Agent Marketplace listing from Nowgentic LLC. SNAgents tracks its Store source, publisher context, and marketplace metadata separately from platform-native ServiceNow AI agents.\",\"documentation_url\":\"https://store.servicenow.com/store/app/794cdf901b4a26501056657b234bcb9e\",\"use_cases\":[\"Evaluate Source Assist as a ServiceNow Store AI Agent Marketplace listing\",\"Compare publisher, pricing, and latest-update context for Source Assist\",\"Review Nowgentic LLC as the listed Store publisher\"],\"features\":[\"Seller: Nowgentic LLC\",\"Price type: free\",\"Store listing type: scoped_app\"],\"related_products\":[\"ServiceNow Store\"],\"release_version\":\"ServiceNow Store\",\"created_at\":\"2026-05-18T20:00:39.882716+00:00\",\"updated_at\":\"2026-05-18T20:41:39.632558+00:00\"},{\"id\":\"2ce019e4-999d-41e6-80fd-99e9d57d3747\",\"name\":\"Source identification AI agent\",\"category\":\"EMPLOYEE\",\"collection\":\"Indoor Mapping\",\"description\":\"Source identification AI agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under EMPLOYEE / Indoor Mapping.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/concept/hrsd-ai-agents.html\",\"use_cases\":[\"Find where Source identification AI agent fits in Indoor Mapping workflows\",\"Compare Source identification AI agent with related agents in HR Service Delivery\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: EMPLOYEE\",\"Collection/context: Indoor Mapping\",\"Workflow signal: ServiceNow workflow automation\"],\"related_products\":[\"HR Service Delivery\",\"Now Assist AI Agents\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.509501+00:00\",\"updated_at\":\"2026-05-18T20:41:39.703189+00:00\"},{\"id\":\"f50c6c2b-c8f0-4a2e-b07c-7b1e6cbc760a\",\"name\":\"Spend categorization agent\",\"category\":\"EMPLOYEE\",\"collection\":\"Now Assist for Sourcing and Procurement Ops (SPO)\",\"description\":\"Spend categorization agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under EMPLOYEE / Now Assist for Sourcing and Procurement Ops (SPO).\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/concept/hrsd-ai-agents.html\",\"use_cases\":[\"Find where Spend categorization agent fits in Now Assist for Sourcing and Procurement Ops (SPO) workflows\",\"Compare Spend categorization agent with related agents in HR Service Delivery\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: EMPLOYEE\",\"Collection/context: Now Assist for Sourcing and Procurement Ops (SPO)\",\"Workflow signal: ServiceNow workflow automation\"],\"related_products\":[\"HR Service Delivery\",\"Now Assist AI Agents\",\"Procurement\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.69679+00:00\",\"updated_at\":\"2026-05-18T20:41:39.776236+00:00\"},{\"id\":\"f6c26354-b6b9-494c-ba9f-54d586c5884b\",\"name\":\"SSO Configuration Agent\",\"category\":\"PLATFORM\",\"collection\":\"Now Assist for Setup Core\",\"description\":\"SSO Configuration Agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under PLATFORM / Now Assist for Setup Core.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Find where SSO Configuration Agent fits in Now Assist for Setup Core workflows\",\"Compare SSO Configuration Agent with related agents in ServiceNow Platform\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: PLATFORM\",\"Collection/context: Now Assist for Setup Core\",\"Workflow signal: ServiceNow workflow automation\"],\"related_products\":[\"ServiceNow Platform\",\"Now Assist AI Agents\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.509501+00:00\",\"updated_at\":\"2026-05-18T20:41:39.845878+00:00\"}
1,{\"id\":\"4f650dfb-7171-49c7-bf10-326b1de9df94\",\"name\":\"Standard change template proposal AI agent\",\"category\":\"IT Service Management AI agent collection\",\"collection\":\"IT Service Management AI agent collection\",\"description\":\"Standard change template proposal AI agent is a source-backed ServiceNow AI agent directory record listed in Zurich Patch 5 under IT Service Management AI agent collection. SNAgents tracks this agent for discovery, comparison, release provenance, and related IT Service Management / Now Assist AI Agents context without asserting undocumented product behavior.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/concept/itsm-ai-agents.html\",\"use_cases\":[\"Find where Standard change template proposal AI agent fits in IT Service Management AI agent collection workflows\",\"Compare Standard change template proposal AI agent with related agents in IT Service Management\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Zurich Patch 5\",\"Directory category: IT Service Management AI agent collection\",\"Collection/context: IT Service Management AI agent collection\",\"Workflow signal: record, plan, or content creation\"],\"related_products\":[\"IT Service Management\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2026-02-03T14:26:06.154408+00:00\",\"updated_at\":\"2026-05-18T20:41:39.919835+00:00\"},{\"id\":\"f1ae9012-e812-446e-be94-3772938bfb11\",\"name\":\"Standard change template recommender AI agent\",\"category\":\"IT Service Management AI agent collection\",\"collection\":\"IT Service Management AI agent collection\",\"description\":\"Standard change template recommender AI agent is a source-backed ServiceNow AI agent directory record listed in Zurich Patch 5 under IT Service Management AI agent collection. SNAgents tracks this agent for discovery, comparison, release provenance, and related IT Service Management / Now Assist AI Agents context without asserting undocumented product behavior.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/concept/itsm-ai-agents.html\",\"use_cases\":[\"Find where Standard change template recommender AI agent fits in IT Service Management AI agent collection workflows\",\"Compare Standard change template recommender AI agent with related agents in IT Service Management\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Zurich Patch 5\",\"Directory category: IT Service Management AI agent collection\",\"Collection/context: IT Service Management AI agent collection\",\"Workflow signal: record, plan, or content creation\"],\"related_products\":[\"IT Service Management\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2026-02-03T14:26:06.154408+00:00\",\"updated_at\":\"2026-05-18T20:41:40.001849+00:00\"},{\"id\":\"73dc733f-1a05-437b-8213-cffc152efff9\",\"name\":\"Submit account unlock catalog with voice AI agent\",\"category\":\"IT\",\"collection\":\"IT Service Management AI voice agent collection\",\"description\":\"Submit account unlock catalog with voice AI agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under IT / IT Service Management AI voice agent collection.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/concept/itsm-ai-agents.html\",\"use_cases\":[\"Find where Submit account unlock catalog with voice AI agent fits in IT Service Management AI voice agent collection workflows\",\"Compare Submit account unlock catalog with voice AI agent with related agents in IT Service Management\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: IT\",\"Collection/context: IT Service Management AI voice agent collection\",\"Workflow signal: voice-assisted workflow execution\"],\"related_products\":[\"IT Service Management\",\"Now Assist AI Agents\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.509501+00:00\",\"updated_at\":\"2026-05-18T20:41:40.076862+00:00\"},{\"id\":\"6f1c2438-73ff-411b-91e8-83ca444d99ce\",\"name\":\"SuccessFactors employee management AI agent\",\"category\":\"SPOKES\",\"collection\":\"SuccessFactors Spoke\",\"description\":\"SuccessFactors employee management AI agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under SPOKES / SuccessFactors Spoke.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/concept/hrsd-ai-agents.html\",\"use_cases\":[\"Find where SuccessFactors employee management AI agent fits in SuccessFactors Spoke workflows\",\"Compare SuccessFactors employee management AI agent with related agents in HR Service Delivery\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: SPOKES\",\"Collection/context: SuccessFactors Spoke\",\"Workflow signal: record and integration management\"],\"related_products\":[\"HR Service Delivery\",\"Now Assist AI Agents\",\"Integration Hub\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.419837+00:00\",\"updated_at\":\"2026-05-18T20:41:40.152462+00:00\"},{\"id\":\"3310fef5-1b8e-47b5-81c5-41b266f8e23e\",\"name\":\"SuccessFactors hr foundational 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Patch 2\",\"Directory category: SPOKES\",\"Collection/context: SuccessFactors Spoke\",\"Workflow signal: record and integration management\"],\"related_products\":[\"Integration Hub\",\"Now Assist AI Agents\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.419837+00:00\",\"updated_at\":\"2026-05-18T20:41:40.311838
1+00:00\"},{\"id\":\"3c3ed17b-d5ae-478e-ae30-cdec465695f5\",\"name\":\"SuccessFactors payroll management AI agent\",\"category\":\"SPOKES\",\"collection\":\"SuccessFactors Spoke\",\"description\":\"SuccessFactors payroll management AI agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under SPOKES / SuccessFactors Spoke.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Find where SuccessFactors payroll management AI agent fits in SuccessFactors Spoke workflows\",\"Compare SuccessFactors payroll management AI agent with related agents in Integration Hub\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: SPOKES\",\"Collection/context: SuccessFactors Spoke\",\"Workflow signal: record and integration management\"],\"related_products\":[\"Integration Hub\",\"Now Assist AI Agents\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.419837+00:00\",\"updated_at\":\"2026-05-18T20:41:40.385842+00:00\"},{\"id\":\"5daef4df-55bb-4a36-ab8a-bb781cbb3d0f\",\"name\":\"SuccessFactors todos AI agent\",\"category\":\"SPOKES\",\"collection\":\"SuccessFactors Spoke\",\"description\":\"SuccessFactors todos AI agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under SPOKES / SuccessFactors Spoke.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Find where SuccessFactors todos AI agent fits in SuccessFactors Spoke workflows\",\"Compare SuccessFactors todos AI agent with related agents in Integration Hub\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: SPOKES\",\"Collection/context: SuccessFactors Spoke\",\"Workflow signal: ServiceNow workflow automation\"],\"related_products\":[\"Integration Hub\",\"Now Assist AI Agents\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.419837+00:00\",\"updated_at\":\"2026-05-18T20:41:40.456611+00:00\"},{\"id\":\"007f31cf-a9cc-4a2f-b46b-9b0e213bb92f\",\"name\":\"SuccessFactors user management AI agent\",\"category\":\"SPOKES\",\"collection\":\"SuccessFactors Spoke\",\"description\":\"SuccessFactors user management AI agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under SPOKES / SuccessFactors Spoke.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Find where SuccessFactors user management AI agent fits in SuccessFactors Spoke workflows\",\"Compare SuccessFactors user management AI agent with related agents in Integration Hub\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: SPOKES\",\"Collection/context: SuccessFactors Spoke\",\"Workflow signal: record and integration management\"],\"related_products\":[\"Integration Hub\",\"Now Assist AI Agents\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.419837+00:00\",\"updated_at\":\"2026-05-18T20:41:40.526854+00:00\"},{\"id\":\"d7cec4ed-7e70-4cae-bb09-60e4e78f90d7\",\"name\":\"Summarize Access Observer logs\",\"category\":\"PLATFORM\",\"collection\":\"Now Assist for Vault\",\"description\":\"Summarize Access Observer logs is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under PLATFORM / Now Assist for Vault.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Find where Summarize Access Observer logs fits in Now Assist for Vault workflows\",\"Compare Summarize Access Observer logs with related agents in ServiceNow Platform\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: PLATFORM\",\"Collection/context: Now Assist for Vault\",\"Workflow signal: ServiceNow workflow automation\"],\"related_products\":[\"ServiceNow Platform\",\"Now Assist AI Agents\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.604795+00:00\",\"updated_at\":\"2026-05-18T20:41:40.60439+00:00\"},{\"id\":\"35ed6500-3e92-4af1-83d1-cd399615e08d\",\"name\":\"Supplier approval AI agent\",\"category\":\"Procurement \u0026 Supplier AI Agents\",\"collection\":\"Now Assist for Supplier Lifecycle Operations (SLO)\",\"description\":\"Manages the supplier approval workflow by evaluating supplier applications, verifying compliance documentation, and facilitating the approval decision process. It streamlines supplier onboarding by automating validation and approval steps.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Procurement team reviews and approves a new supplier application\",\"Verifying supplier compliance certifications during onboarding\",\"Automating multi-level supplier approval workflows\",\"Tracking supplier approval status across the organization\"],\"features\":[\"Automated supplier application review\",\"Compliance documentation verification\",\"Approval workflow orchestration\",\"Risk asse
1ssment integration\",\"Approval status tracking and notifications\"],\"related_products\":[\"Procurement\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 3\",\"created_at\":\"2025-12-22T19:05:12.647784+00:00\",\"updated_at\":\"2026-05-18T20:41:40.669772+00:00\"},{\"id\":\"75c938f4-72d2-429e-8d9b-88f4a86bd32f\",\"name\":\"Supplier collaborator AI agent\",\"category\":\"Procurement \u0026 Supplier AI Agents\",\"collection\":\"Sourcing and Procurement\",\"description\":\"Facilitates collaboration between procurement teams and suppliers by managing communications, document exchanges, and negotiation workflows. It streamlines the supplier engagement process from sourcing through contract finalization.\",\"documentation_url\":\"https://docs.servicenow.com/\",\"use_cases\":[\"Procurement team sends RFP documents to multiple suppliers\",\"Buyer manages negotiation exchanges with a preferred vendor\",\"Supplier submits updated pricing and the agent tracks changes\",\"Coordinating document collection from suppliers during onboarding\"],\"features\":[\"Automated supplier communication management\",\"Document exchange and tracking\",\"Negotiation workflow support\",\"Supplier response consolidation\",\"Collaboration timeline tracking\"],\"related_products\":[\"Procurement\",\"Now Assist AI Agents\"],\"release_version\":\"Yokohama Patch 3\",\"created_at\":\"2025-12-22T20:18:09.167815+00:00\",\"updated_at\":\"2026-05-18T20:41:40.749936+00:00\"},{\"id\":\"d7dab90c-a255-4846-bd95-029e396e47ab\",\"name\":\"Supplier data steward AI agent\",\"category\":\"Procurement \u0026 Supplier AI Agents\",\"collection\":\"Now Assist for Supplier Lifecycle Operations (SLO)\",\"description\":\"Acts as a data steward for supplier information, managing data quality, enrichment, and governance of supplier records throughout their lifecycle. It ensures supplier data remains accurate, current, and compliant with organizational standards.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Data steward reviews and enriches supplier master records\",\"Managing supplier data updates and change requests\",\"Enforcing data governance policies on supplier information\",\"Auditing supplier data changes for compliance\"],\"features\":[\"Supplier data quality management\",\"Data enrichment and standardization\",\"Master data governance enforcement\",\"Data change approval workflows\",\"Supplier data audit trails\"],\"related_products\":[\"Procurement\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 3\",\"created_at\":\"2025-12-22T19:05:12.647784+00:00\",\"updated_at\":\"2026-05-18T20:41:40.822342+00:00\"},{\"id\":\"079ca199-7aa1-46a1-b775-636826ec2535\",\"name\":\"Supplier data validator AI agent\",\"category\":\"Now Assist for Supplier Lifecycle Operations (SLO)\",\"collection\":\"Now Assist for Supplier Lifecycle Operations (SLO)\",\"description\":\"Supplier data validator AI agent is a source-backed ServiceNow AI agent directory record listed in Zurich Patch 5 under Now Assist for Supplier Lifecycle Operations (SLO). SNAgents tracks this agent for discovery, comparison, release provenance, and related Procurement / Now Assist AI Agents context without asserting undocumented product behavior.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Find where Supplier data validator AI agent fits in Now Assist for Supplier Lifecycle Operations (SLO) workflows\",\"Compare Supplier data validator AI agent with related agents in Procurement\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Zurich Patch 5\",\"Directory category: Now Assist for Supplier Lifecycle Operations (SLO)\",\"Collection/context: Now Assist for Supplier Lifecycle Operations (SLO)\",\"Workflow signal: ServiceNow workflow automation\"],\"related_products\":[\"Procurement\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2026-02-03T14:26:06.154408+00:00\",\"updated_at\":\"2026-05-18T20:41:40.905215+00:00\"}
1,{\"id\":\"7cb9bdef-dc65-43a0-b177-5d29eb6cb859\",\"name\":\"Supplier Data Validator AI Agent\",\"category\":\"Procurement \u0026 Supplier AI Agents\",\"collection\":\"Now Assist for Supplier Lifecycle Operations (SLO)\",\"description\":\"Validates supplier data for accuracy, completeness, and compliance with organizational standards during onboarding and periodic reviews. It ensures supplier records in ServiceNow maintain high data quality for reliable procurement operations.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Validating supplier registration data during onboarding\",\"Periodic supplier data quality audits\",\"Detecting duplicate supplier records in the system\",\"Ensuring supplier tax and banking information is complete\"],\"features\":[\"Supplier data completeness checking\",\"Data accuracy validation rules\",\"Duplicate supplier detection\",\"Compliance standard enforcement\",\"Data quality scoring and reporting\"],\"related_products\":[\"Procurement\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 3\",\"created_at\":\"2025-12-22T19:05:12.647784+00:00\",\"updated_at\":\"2026-05-18T20:41:40.972262+00:00\"},{\"id\":\"f8b7ab4e-5da9-4df9-a5ec-3ff94a71612f\",\"name\":\"Supplier document strategy generator agent\",\"category\":\"Now Assist for Supplier Lifecycle Operations (SLO)\",\"collection\":\"Now Assist for Supplier Lifecycle Operations (SLO)\",\"description\":\"Supplier document strategy generator agent is a source-backed ServiceNow AI agent directory record listed in Zurich Patch 5 under Now Assist for Supplier Lifecycle Operations (SLO). SNAgents tracks this agent for discovery, comparison, release provenance, and related Procurement / Now Assist AI Agents context without asserting undocumented product behavior.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Find where Supplier document strategy generator agent fits in Now Assist for Supplier Lifecycle Operations (SLO) workflows\",\"Compare Supplier document strategy generator agent with related agents in Procurement\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Zurich Patch 5\",\"Directory category: Now Assist for Supplier Lifecycle Operations (SLO)\",\"Collection/context: Now Assist for Supplier Lifecycle Operations (SLO)\",\"Workflow signal: record, plan, or content creation\"],\"related_products\":[\"Procurement\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2026-02-03T14:26:06.154408+00:00\",\"updated_at\":\"2026-05-18T20:41:41.043882+00:00\"},{\"id\":\"87008f97-b32f-49e3-96ef-45bad8e95a6f\",\"name\":\"Supplier response handler AI agent\",\"category\":\"Procurement \u0026 Supplier AI Agents\",\"collection\":\"Sourcing and Procurement\",\"description\":\"Processes and manages supplier responses to procurement inquiries, RFPs, and questionnaires, organizing and analyzing incoming supplier data. It helps procurement teams efficiently evaluate and compare supplier submissions.\",\"documentation_url\":\"https://docs.servicenow.com/\",\"use_cases\":[\"Procurement team processes RFP responses from multiple vendors\",\"Buyer evaluates supplier compliance with bid requirements\",\"Analyzing supplier questionnaire responses for risk assessment\",\"Comparing pricing and terms across supplier submissions\"],\"features\":[\"Automated supplier response processing\",\"Response comparison and analysis\",\"Compliance checking against requirements\",\"Response data extraction and organization\",\"Supplier evaluation scoring support\"],\"related_products\":[\"Procurement\",\"Now Assist AI Agents\"],\"release_version\":\"Yokohama Patch 3\",\"created_at\":\"2025-12-22T20:18:09.167815+00:00\",\"updated_at\":\"2026-05-18T20:41:41.112425+00:00\"},{\"id\":\"50ab7d5a-dd59-4ffc-9c0f-d757b82107d2\",\"name\":\"Survey analysis AI agent\",\"category\":\"Platform AI Agents\",\"collection\":\"Platform AI Agents and Skills\",\"description\":\"Analyzes survey responses to extract insights, sentiment patterns, and actionable themes from customer or employee feedback. Uses NLP to process open-text responses and statistical analysis for scaled questions, generating summary reports and trend identification. Helps organizations turn survey data into actionable improvement initiatives.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Analyzing customer satisfaction survey results for service improvement\",\"Extracting themes from employee engagement survey open-text responses\",\"Identifying trending issues across multiple survey collection periods\",\"Generating executive summaries of survey results with key findings\"],\"features\":[\"NLP-based open-text response analysis and theme extraction\",\"Sentiment scoring across survey responses\",\"Trend identification across survey cycles\",\"Key driver analysis linking responses to satisfaction scores\",\"Actionable insight generation with improvement recommendations\"],\"related_products\":[\"ServiceNow Platform\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 3\",\"created_at\":\"2025-12-22T19:05:12.647784+00:00\",\"updated_at\":\"2026-05-18T20:41:41.185343+00:00\"},{\"id\":\"5212364d-4d1f-4de9-8aa9-89904a01055d\",\"name\":\"Survey Analysis AI agent\",\"category\":\"Now Assist for Integration Hub\",\"collection\":\"Now Assist for Integration Hub\",\"description\":\"Survey Analysis AI agent is a source-backed ServiceNow AI agent directory record listed in Zurich Patch 5 under Now Assist for Integration Hub. SNAgents tracks this agent for discovery, comparison, release provenance, and related Integration Hub / Now Assist AI Agents / ServiceNow Platform context without asserting undocumented product behavior.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Find where Survey Analysis AI agent fits in Now Assist for Integration Hub workflows\",\"Compare Survey Analysis AI agent with related agents in Integration Hub\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Zurich Patch 5\",\"Directory category: Now Assist for Integration Hub\",\"Collection/context: Now Assist for Integration Hub\",\"Workflow signal: anal
1ysis and investigation\"],\"related_products\":[\"Integration Hub\",\"Now Assist AI Agents\",\"ServiceNow Platform\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2026-02-03T14:26:06.154408+00:00\",\"updated_at\":\"2026-05-18T20:41:41.250824+00:00\"},{\"id\":\"c57d4189-27bd-4896-897a-04beed6b03da\",\"name\":\"Survey analyzer\",\"category\":\"Platform Usecase\",\"collection\":\"AI Agents Platform Usecase\",\"description\":\"Analyzes survey results to extract meaningful insights, identify sentiment patterns, and generate actionable recommendations. It transforms raw survey data into clear narratives that help decision-makers understand employee or customer feedback.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"HR team analyzes employee engagement survey results\",\"Customer experience team reviews NPS survey feedback\",\"Leadership needs executive summary of organizational survey\",\"Comparing survey results across departments or time periods\"],\"features\":[\"Sentiment analysis of survey responses\",\"Theme and topic extraction\",\"Statistical summary generation\",\"Trend comparison across survey periods\",\"AI-generated insight reports\"],\"related_products\":[\"ServiceNow Platform\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2025-12-22T19:05:11.365947+00:00\",\"updated_at\":\"2026-05-18T20:41:41.326809+00:00\"},{\"id\":\"4876a47b-f5bb-4bab-bc34-b31b577ada29\",\"name\":\"Survey filling answer suggester\",\"category\":\"Platform Usecase\",\"collection\":\"AI Agents Platform Usecase\",\"description\":\"Suggests intelligent answers for survey questions based on context, historical responses, and user profile data. It helps employees complete surveys faster while maintaining response quality and relevance.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Employee completing a lengthy annual engagement survey\",\"New hire filling out onboarding feedback surveys\",\"Manager responding to 360-degree review questionnaires\",\"Streamlining repetitive compliance survey completion\"],\"features\":[\"Context-aware answer suggestions\",\"Historical response pattern learning\",\"User profile-based recommendations\",\"Multi-question type support\",\"Natural language answer generation\"],\"related_products\":[\"ServiceNow Platform\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2025-12-22T19:05:11.365947+00:00\",\"updated_at\":\"2026-05-18T20:41:41.399875+00:00\"},{\"id\":\"9aeac588-5aa1-4eaf-8ab5-e19ef9fb3729\",\"name\":\"Survey filling data collection AI agent\",\"category\":\"Platform AI Agents\",\"collection\":\"Platform AI Agents and Skills\",\"description\":\"Collects data needed to populate surveys by gathering context from relevant records, user profiles, and interaction history. Prepares personalized survey experiences by pre-filling known information and identifying which questions are most relevant based on the respondents context. Improves survey completion rates by reducing respondent effort.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Pre-filling customer satisfaction surveys with case and interaction details\",\"Gathering employee context for targeted engagement survey questions\",\"Collecting product usage data to inform feature satisfaction surveys\",\"Preparing vendor assessment surveys with contract and performance data\"],\"features\":[\"Automated data collection from records and profiles for survey pre-fill\",\"Context-aware question relevance determination\",\"Integration with multiple data sources for comprehensive context gathering\",\"Survey personalization based on respondent attributes\",\"Data validation to ensure collected information is current and accurate\"],\"related_products\":[\"ServiceNow Platform\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 3\",\"created_at\":\"2025-12-22T19:05:12.647784+00:00\",\"updated_at\":\"2026-05-18T20:41:41.469106+00:00\"},{\"id\":\"c0fbcda6-4e13-4ff7-bf1a-0caa0be86747\",\"name\":\"Survey filling data collector\",\"category\":\"Platform Usecase\",\"collection\":\"AI Agents Platform Usecase\",\"description\":\"Collects and organizes data needed for survey completion by gathering relevant information from various ServiceNow sources. It pre-populates survey fields and provides context to help respondents give more accurate and informed answers.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Pre-filling customer satisfaction surveys with case details\",\"Gathering project data for stakeholder feedback surveys\",\"Collecting employee information for HR assessment surveys\",\"Automating data retrieval for compliance questionnaires\"],\"features\":[\"Automated data collection from ServiceNow records\",\"Survey field pre-population\",\"Contextual information gathering\",\"Multi-source data aggregation\",\"Intelligent field mapping\"],\"related_products\":[\"ServiceNow Platform\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2025-12-22T19:05:11.365947+00:00\",\"updated_at\":\"2026-05-18T20:41:41.546173+00:00\"},{\"id\":\"c0cb6126-ce72-4667-8c46-63de435e2938\",\"name\":\"Survey requirement collector\",\"category\":\"Platform Usecase\",\"collection\":\"AI Agents Platform Usecase\",\"description\":\"Gathers and validates requirements for creating new surveys by understanding the survey objectives, target audience, and question types needed. It streamlines survey design by translating business needs into structured survey specifications.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"HR wants to create an employee pulse survey\",\"Project manager needs a stakeholder feedback survey\",\"Compliance team designs a regulatory assessment questionnaire\",\"Customer success team builds a product satisfaction survey\"],\"features\":[\"Conversational requirement gathering\",\"Survey objective clarification\",\"Question type recommendation\",\"Target audience definition\",\"Survey structure validation\"],\"related_products\":[\"ServiceNow Platform\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2025-12-22T19:05:11.365947+00:00\",\"updated_at\":\"2026-05-18T20:41:41.618871+00:00\"},{\"id\":\"c296d839-bba7-47c0-bb36-6474acb9a194\",\"name\":\"Survey requirements collection AI agent\",\"category\":\"Platform AI Agents\",\"collection\":\"Platform AI Agents and Skills\",\"description\":\"Collects and organizes requirements for survey creation by helping survey designers define objectives, target audiences, question types, and distribution criteria. Uses AI to recommend question structures, identify potential bias, and ensure survey design best practices are followed. Streamlines the survey creation process from requirement gathering through design.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Gathering requirements for a new customer satisfaction survey program\",\"Designing employee pulse surveys with appropriate question structures\",\"Creating post-incident feedback surveys with relevant questions\",\"Building vendor assessment surveys with comprehensive evaluation criteria\"],\"features\":[\"Guided survey requirement collection with best practice recommendations\",\"Question type and structure recommendations based on objectives\",\"Bias detection in proposed survey questions\",\"Target audience definition and sampling strategy suggestions\",\"Survey length and completion time estimation\"],\"related_products\":[\"ServiceNow Platform\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 3\",\"created_at\":\"2025-12-22T19:05:12.647784+00:00\",\"updated_at\":\"2026-05-18T20:41:41.691366+00:00\"},{\"id\":\"03131b5a-08d8-49ab-b849-b0b03f66f609\",\"name\":\"Survey requirements collector\",\"category\":\"Platform AI Agents\",\"collection\":\"Platform AI Agents\",\"description\":\"Collects survey requirements through conversational interaction, understanding what the survey creator needs and translating business objectives into survey specifications. It streamlines the survey design process with intelligent requirement gathering.\",\"documentation_url\":\"https://docs.servicenow.com/\",\"use_cases\":[\"HR team defines requirements for an employee pulse survey\",\"Marketing collects requirements for a customer satisfaction survey\",\"IT manager specifies needs for a service feedback survey\",\"Compliance team outlines requirements for a regulatory questionnaire\"],\"features\":[\"Conversational survey requirement collection\",\"Business objective translation to survey specs\",\"Question type and format recommendations\",\"Audience targeting guidance\",\"Survey scope and length optimization\"],\"related_products\":[\"ServiceNow Platform\",\"Now Assist AI Agents\"],\"release_version\":\"Yokohama Patch 3\",\"created_at\":\"2025-12-22T20:18:09.167815+00:00\",\"updated_at\":\"2026-05-18T20:41:41.767604+00:00\"},{\"id\":\"9edb7833-1fc5-497e-b861-62c61aea73e7\",\"name\":\"Survey response suggestion AI agent\",\"category\":\"Platform AI Agents\",\"collection\":\"Platform AI Agents and Skills\",\"description\":\"Suggests responses for survey questions based on context, past responses, and common patterns. Helps respondents complete surveys faster by providing intelligent response suggestions while still allowing full customization. Particularly useful for open-text questions where respondents may 
1struggle to articulate their feedback.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Suggesting response frameworks for open-ended feedback questions\",\"Helping respondents articulate technical issues in product surveys\",\"Providing response templates for detailed assessment questions\",\"Assisting with consistent response formatting across large survey programs\"],\"features\":[\"AI-powered response suggestions for open-text survey questions\",\"Context-aware suggestions based on respondent history and attributes\",\"Multiple suggestion options for respondent choice\",\"Response quality improvement through articulation assistance\",\"Privacy-preserving suggestions that dont reveal other respondent data\"],\"related_products\":[\"ServiceNow Platform\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 3\",\"created_at\":\"2025-12-22T19:05:12.647784+00:00\",\"updated_at\":\"2026-05-18T20:41:41.838564+00:00\"},{\"id\":\"44d00f21-8bd8-4b8f-bfae-577f839c9b64\",\"name\":\"Tanium AI Agent (ServiceNow Store)\",\"category\":\"ServiceNow Store AI Agent Marketplace\",\"collection\":\"Tanium Inc\",\"description\":\"Tanium supercharges your AI agents and business workflows to be smarter and faster with real-time intelligence\",\"documentation_url\":\"https://store.servicenow.com/store/app/17859f841b992a10ddfa16db234bcb5c\",\"use_cases\":[\"Evaluate Tanium AI Agent as a ServiceNow Store AI Agent Marketplace listing\",\"Compare publisher, pricing, and latest-update context for Tanium AI Agent\",\"Review Tanium Inc as the listed Store publisher\"],\"features\":[\"Seller: Tanium Inc\",\"Price type: free\",\"Store listing type: scoped_app\"],\"related_products\":[\"ServiceNow Store\"],\"release_version\":\"ServiceNow Store\",\"created_at\":\"2026-05-18T20:00:39.794151+00:00\",\"updated_at\":\"2026-05-18T20:41:41.915545+00:00\"},{\"id\":\"ba412f75-0c20-446a-aca6-1387d85b6fc0\",\"name\":\"Task information collector AI Agent\",\"category\":\"Customer AI Agents\",\"collection\":\"Telecommunications Media and Technology AI agent collection\",\"description\":\"Collects and organizes task-related information for telecommunications service management, gathering details needed for service provisioning, troubleshooting, and fulfillment tasks. It ensures field technicians and agents have complete information.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Collecting site details before dispatching a field technician\",\"Gathering customer information for service activation tasks\",\"Preparing work order packages with all required technical details\",\"Aggregating troubleshooting data for escalated support tasks\"],\"features\":[\"Task information aggregation\",\"Service provisioning data collection\",\"Technician briefing package generation\",\"Required information checklist management\",\"Multi-system data gathering\"],\"related_products\":[\"Customer Service Management\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 3\",\"created_at\":\"2025-12-22T19:05:13.260372+00:00\",\"updated_at\":\"2026-05-18T20:41:41.982023+00:00\"},{\"id\":\"36363b48-de27-415a-8eed-0c09229ff228\",\"name\":\"Task information collector AI Agent V2\",\"category\":\"CRM\",\"collection\":\"Telco Media and Technology AI agent collection\",\"description\":\"Task information collector AI Agent V2 is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under CRM / Telco Media and Technology AI agent collection.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/concept/technology-ai-agents.html\",\"use_cases\":[\"Find where Task information collector AI Agent V2 fits in Telco Media and Technology AI agent collection workflows\",\"Compare Task information collector AI Agent V2 with related agents in Customer Service Management\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: CRM\",\"Collection/context: Telco Media and Technology AI agent collection\",\"Workflow signal: ServiceNow workflow automation\"],\"related_products\":[\"Customer Service Management\",\"Now Assist AI Agents\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.509501+00:00\",\"updated_at\":\"2026-05-18T20:41:42.051294+00:00\"},{\"id\":\"4743dfd3-af44-4276-bb35-4af66bd31a1e\",\"name\":\"Task readiness\",\"category\":\"Platform AI Agents\",\"collection\":\"Platform AI Agents and Skills\",\"description\":\"Evaluates whether a task or record has all prerequisites met and is ready for the next phase of its workflow. Checks for required approvals, completed dependencies, populated mandatory fields, and satisfied conditions before allowing progression. Prevents premature task advancement and ensures process compliance.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Validating that all change approvals are complete before implementation\",\"Checking that all onboarding tasks are done before marking onboarding complete\",\"Ensuring all required documents are attached before case escalation\",\"Verifying prerequisite training is completed before system access provisioning\"],\"features\":[\"Prerequisite completeness validation for workflow progression\",\"Required approval status checking\",\"Depen
1dency task completion verification\",\"Mandatory field population validation\",\"Readiness scoring with specific gap identification\"],\"related_products\":[\"ServiceNow Platform\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 3\",\"created_at\":\"2025-12-22T19:05:12.647784+00:00\",\"updated_at\":\"2026-05-18T20:41:42.11802+00:00\"},{\"id\":\"d7adb296-af90-45f2-8751-7b5233c95a68\",\"name\":\"Telecom customer support AI agent\",\"category\":\"CRM\",\"collection\":\"Telco Media and Technology AI agent collection\",\"description\":\"Telecom customer support AI agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under CRM / Telco Media and Technology AI agent collection.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/concept/csm-ai-agents.html\",\"use_cases\":[\"Find where Telecom customer support AI agent fits in Telco Media and Technology AI agent collection workflows\",\"Compare Telecom customer support AI agent with related agents in Customer Service Management\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: CRM\",\"Collection/context: Telco Media and Technology AI agent collection\",\"Workflow signal: ServiceNow workflow automation\"],\"related_products\":[\"Customer Service Management\",\"Now Assist AI Agents\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.509501+00:00\",\"updated_at\":\"2026-05-18T20:41:42.204803+00:00\"},{\"id\":\"ce3dbb61-a7c5-4f48-9ec1-2cf4963e1526\",\"name\":\"Ticket creation AI agent\",\"category\":\"Telecommunications Media and Technology AI agent collection\",\"collection\":\"Telecommunications Media and Technology AI agent collection\",\"description\":\"Ticket creation AI agent is a source-backed ServiceNow AI agent directory record listed in Zurich Patch 5 under Telecommunications Media and Technology AI agent collection. SNAgents tracks this agent for discovery, comparison, release provenance, and related Now Assist AI Agents context without asserting undocumented product behavior.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/concept/technology-ai-agents.html\",\"use_cases\":[\"Find where Ticket creation AI agent fits in Telecommunications Media and Technology AI agent collection workflows\",\"Compare Ticket creation AI agent with related agents in Now Assist AI Agents\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Zurich Patch 5\",\"Directory category: Telecommunications Media and Technology AI agent collection\",\"Collection/context: Telecommunications Media and Technology AI agent collection\",\"Workflow signal: record, plan, or content creation\"],\"related_products\":[\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2026-02-03T14:26:06.424648+00:00\",\"updated_at\":\"2026-05-18T20:41:42.279929+00:00\"},{\"id\":\"52a4f8ad-d32d-4ea4-b753-d736bcc57192\",\"name\":\"Ticket Status Agent\",\"category\":\"Customer AI Agents\",\"collection\":\"Agents for Requestor\",\"description\":\"Provides customers with real-time status updates on their support tickets, including current assignment, resolution progress, and expected timelines. It enables self-service ticket tracking through conversational interaction.\",\"documentation_url\":\"https://docs.servicenow.com/\",\"use_cases\":[\"Customer checks status of their open support ticket\",\"Inquiring about expected resolution time for an escalated issue\",\"Getting updates on who is working on their ticket\",\"Tracking progress of a high-priority customer issue\"],\"features\":[\"Real-time ticket status retrieval\",\"Resolution progress updates\",\"SLA and timeline visibility\",\"Agent assignment information\",\"Conversational ticket inquiry\"],\"related_products\":[\"Customer Service Management\",\"Now Assist AI Agents\"],\"release_version\":\"Yokohama Patch 3\",\"created_at\":\"2025-12-22T20:18:09.167815+00:00\",\"updated_at\":\"2026-05-18T20:41:42.36191+00:00\"},{\"id\":\"3bbd74dd-325f-42bb-a301-76597fc0628e\",\"name\":\"TicketLens (ServiceNow Store)\",\"category\":\"ServiceNow Store AI Agent Marketplace\",\"collection\":\"Astreya Partners, LLC\",\"description\":\"TicketLens is a ServiceNow Store AI Agent Marketplace listing from Astreya Partners, LLC. SNAgents tracks its Store source, publisher context, and marketplace metadata separately from platform-native ServiceNow AI agents.\",\"documentation_url\":\"https://store.servicenow.com/store/app/958eb2f0472cba10cadd8a75d36d4367\",\"use_cases\":[\"Evaluate TicketLens as a ServiceNow Store AI Agent Marketplace listing\",\"Compare publisher, pricing, and latest-update context for TicketLens\",\"Review Astreya Partners, LLC as the listed Store publisher\"],\"features\":[\"Seller: Astreya Partners, LLC\",\"Price type: free\",\"Store listing type: scoped_app\"],\"related_products\":[\"ServiceNow Store\"],\"release_version\":\"ServiceNow Store\",\"created_at\":\"2026-05-18T20:00:39.794151+00:00\",\"updated_at\":\"2026-05-18T20:41:42.43899+00:00\"},{\"id\":\"3417ba26-d857-4586-b022-364a5fbf4099\",\"name\":\"Time off request voice AI agent\",\"category\":\"HR Voice\",\"collection\":\"HR Voice\",\"description\":\"Time off request voice AI agent is a source-backed ServiceNow AI agent directory record listed in Zurich Patch 5 under HR Voice. SNAgents tracks this agent for discovery, comparison, release provenance, and related HR Service Delivery / Now Assist AI Agents context without asserting undocumented product behavior.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/concept/hrsd-ai-agents.html\",\"use_cases\":[\"Find where Time off request voice AI agent fits in HR Voice workflows\",\"Compare Time off request voice AI agent with related agents in HR Service Delivery\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Zurich Patch 5\",\"Directory category: HR Voice\",\"Collection/context: HR Voice\",\"Workflow signal: voice-assisted workflow execution\"],\"related_products\":[\"HR Service Delivery\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2026-02-03T14:26:06.154408+00:00\",\"updated_at\":\"2026-05-18T20:41:42.514656+00:00\"}
1,{\"id\":\"f6672042-7bd2-491d-aa01-1bdcc8cab25d\",\"name\":\"Time off requester AI agent\",\"category\":\"Employee AI Agents\",\"collection\":\"HR Service Delivery AI agent collection\",\"description\":\"Enables employees to request time off through a conversational AI interface by checking leave balances, validating against team schedules, and submitting requests for manager approval. Handles vacation, sick leave, personal days, and other leave types with policy-aware validation. Streamlines the time-off request process and reduces HR case volume for leave-related inquiries.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Employees requesting vacation time and checking remaining PTO balance\",\"Submitting sick leave with appropriate documentation requirements\",\"Checking team availability before requesting time off during busy periods\",\"Managing time-off requests for employees in different leave policy regions\"],\"features\":[\"Conversational time-off request creation and submission\",\"Real-time leave balance checking across all leave types\",\"Team schedule conflict detection before submission\",\"Manager approval routing with automatic notifications\",\"Integration with HR time management and payroll systems\"],\"related_products\":[\"HR Service Delivery\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2025-12-22T19:05:11.365947+00:00\",\"updated_at\":\"2026-05-18T20:41:42.584877+00:00\"},{\"id\":\"b6ece6db-ddb4-418e-a56c-11c669be913e\",\"name\":\"Total rewards case closure AI agent\",\"category\":\"EMPLOYEE\",\"collection\":\"HR Service Delivery AI agent collection\",\"description\":\"Total rewards case closure AI agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under EMPLOYEE / HR Service Delivery AI agent collection.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/concept/hrsd-ai-agents.html\",\"use_cases\":[\"Find where Total rewards case closure AI agent fits in HR Service Delivery AI agent collection workflows\",\"Compare Total rewards case closure AI agent with related agents in HR Service Delivery\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: EMPLOYEE\",\"Collection/context: HR Service Delivery AI agent collection\",\"Workflow signal: ServiceNow workflow automation\"],\"related_products\":[\"HR Service Delivery\",\"Now Assist AI Agents\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.065198+00:00\",\"updated_at\":\"2026-05-18T20:41:42.661706+00:00\"},{\"id\":\"3e119e1f-ff61-4cff-9762-386d355eb5aa\",\"name\":\"Total rewards case closure AI agent (DEPRECATED)\",\"category\":\"Employee AI Agents\",\"collection\":\"HR Service Delivery AI agent collection\",\"description\":\"DEPRECATED: Previously handled the automated closure of total rewards HR cases by validating resolution completeness and employee satisfaction. This agent has been superseded by newer total rewards workflow capabilities. Organizations using this agent should plan migration to the current total rewards case management approach in ServiceNow HR Service Delivery.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Closing total rewards inquiry cases after resolution\",\"Validating that all case tasks are complete before closure\",\"Generating closure summaries for total rewards cases\",\"Note: Migrate to current total rewards capabilities\"],\"features\":[\"Automated total rewards case closure validation\",\"Resolution completeness checking before case closure\",\"Employee satisfaction confirmation workflow\",\"Case closure documentation generation\",\"Note: This agent is deprecated and may be removed in future releases\"],\"related_products\":[\"HR Service Delivery\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 3\",\"created_at\":\"2025-12-22T19:05:11.365947+00:00\",\"updated_at\":\"2026-05-18T20:41:42.727869+00:00\"},{\"id\":\"7efe91c3-b46a-4914-9b2e-ae02a497f886\",\"name\":\"Total rewards case details management AI Agent\",\"category\":\"EMPLOYEE\",\"collection\":\"HR Service Delivery AI agent collection\",\"description\":\"Total rewards case details management AI Agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under EMPLOYEE / HR Service Delivery AI agent collection.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/concept/hrsd-ai-agents.html\",\"use_cases\":[\"Find where Total rewards case details management AI Agent fits in HR Service Delivery AI agent collection workflows\",\"Compare Total rewards case details management AI Agent with related agents in HR Service Delivery\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: EMPLOYEE\",\"Collection/context: HR Service Delivery AI agent collection\",\"Workflow signal: record and integration management\"],\"related_products\":[\"HR Service Delivery\",\"Now Assist AI Agents\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.419837+00:00\",\"updated_at\":\"2026-05-18T20:41:42.796093+00:00\"},{\"id\":\"4dcfa9cf-a3ec-45cd-b042-eb22c120a72d\",\"name\":\"Total rewards case details management AI Agent (DEPRECATED)\",\"category\":\"Employee AI Agents\",\"collection\":\"HR Service Delivery AI agent collection\",\"description\":\"DEPRECATED: Previously managed the details and lifecycle of total rewards HR cases including compensation inquiries, benefits questions, and equity-related requests. This agent has been superseded by newer HR Service Delivery capabilities. Organizations should plan migration to current total rewards management workflows.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Managing employee compensation inquiry cases\",\"Tracking benefits-related HR cases through resolution\",\"Routing equity and stock grant questions to appropriate teams\",\"Note: Migrate to current HR Service Delivery capabilities\"],\"features\":[\"Total rewards case detail tracking and management\",\"Compensation inquiry routing and resolution\",\"Benefits question categorization and response\",\"Case lifecycle management from creation to closure\",\"Note: This agent is deprecated and may be removed in future releases\"],\"related_products\":[\"HR Service Delivery\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 3\",\"created_at\":\"2025-12-22T19:05:12.030692+00:00\",\"updated_at\":\"2026-05-18T20:41:42.867497+00:00\"},{\"id\":\"2aa529a1-2490-4795-a5cb-9fef0953b5cc\",\"name\":\"Track request agent\",\"category\":\"Platform AI Agents\",\"collection\":\"Platform AI Agents\",\"description\":\"Enables users to track the status of their service requests and orders through a conversational interface. It provides real-time updates on request progress, approval status, and expected fulfillment timelines.\",\"documentation_url\":\"https://docs.servicenow.com/\",\"use_cases\":[\"User asks about the status of their IT equipment request\",\"Tracking multiple open requests in a single conversation\",\"Checking why a request is stuck in approval\",\"Getting estimated delivery dates for pending orders\"],\"features\":[\"Conversational request status tracking\",\"Multi-request status overview\",\"Approval chain visibility\",\"Fulfillment timeline updates\",\"Proactive status change alerts\"],\"related_products\":[\"ServiceNow Platform\",\"Now Assist AI Agents\"],\"release_version\":\"Yokohama Patch 3\",\"created_at\":\"2025-12-22T20:18:09.167815+00:00\",\"updated_at\":\"2026-05-18T20:41:42.944661+00:00\"},{\"id\":\"7d2b2ab9-9dee-4e8a-ab46-9b065a3a3b99\",\"name\":\"Transactional queries AI agent\",\"category\":\"Customer Service Management\",\"collection\":\"Customer Service Management AI agent collection\",\"description\":\"Processes transactional customer requests that require system changes such as order modifications, subscription updates, account changes, and service activations. Validates the request against business rules, checks customer entitlements, and executes or initiates the appropriate transaction workflow. Enables automated fulfillment of common transactional requests without agent intervention.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Processing subscription plan upgrades or downgrades\",\"Executing order modifications like address changes or item additions\",\"Activating or deactivating account features and services\",\"Processing refund or credit requests within auto-approval thresholds\"],\"features\":[\"Automated transaction execution for common customer requests\",\"Business rule validation before transaction processing\",\"Entitlement and eligibility checking for requested changes\",\"Multi-step transaction orchestration with rollback capability\",\"Transaction confirmation and notification delivery\"],\"related_products\":[\"Customer Service Management\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2025-12-22T19:05:11.365947+00:00\",\"updated_at\":\"2026-05-18T20:41:43.020575+00:00\"},{\"id\":\"46e3ebb8-3e68-49ac-bde3-d70c6ebee482\",\"name\":\"Transactional Query Responder\",\"category\":\"Customer AI Agents\",\"collection\":\"Customer Service Management\",\"description\":\"Responds to transactional customer queries by retrieving specific data from ServiceNow records such as order details, account information, and service specifics. It handles fact-based questions that require data lookup rather than troubleshooting.\",\"documentation_url\":\"https://docs.servicenow.com/\",\"use_cases\":[\"Customer asks for their order delivery date\",\"Retrieving account balance or usage information\",\"Providing specific contract terms when asked\",\"Answering questions about service plan details\"],\"features\":[\"Transactional data retrieval\",\"Multi-record query handling\",\"Structured response generation\",\"Account and order data access\",\"Real-time data lookup\"],\"related_products\":[\"Customer Service Management\",\"Now Assist AI Agents\"],\"release_version\":\"Yokohama Patch 3\",\"created_at\":\"2025-12-22T20:18:09.167815+00:00\",\"updated_at\":\"2026-05-18T20:41:43.099711+00:00\"},{\"id\":\"f692e1f6-9535-4abc-b78a-c03a5702cfcf\",\"name\":\"Transfer legal request AI agent\",\"category\":\"Risk \u0026 Security AI Agents\",\"collection\":\"Now Assist for Legal Service Delivery\",\"description\":\"Manages the transfer of legal service requests between teams, jurisdictions, or practice areas within the legal department. It ensures legal matters are routed to the appropriate legal professionals with proper context and documentation.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Legal request needs to be transferred to a different practice area\",\"Cross-jurisdiction legal matter requires handoff to local counsel\",\"Routing employment law questions to the appropriate HR legal team\",\"Tracking legal request transfers for workload management\"],\"features\":[\"Automated legal request routing\",\"Jurisdiction-based transfer logic\",\"Context preservation during transfers\",\"Practice area classification\",\"Transfer tracking and audit trail\"],\"related_products\":[\"Integrated Risk Management\",\"Now Assist AI Agents\",\"Security Operations\",\"Legal Service Delivery\"],\"release_version\":\"Zurich Patch 3\",\"created_at\":\"2025-12-22T19:05:12.647784+00:00\",\"updated_at\":\"2026-05-18T20:41:43.172483+00:00\"}
1,{\"id\":\"515e0850-7591-41f4-bd40-cfa8d2ab4098\",\"name\":\"Transfer order creation AI agent\",\"category\":\"ITAM\",\"collection\":\"AI Agents for ITAM\",\"description\":\"Automates the creation of transfer orders to move IT assets between locations, stockrooms, or organizational units. Uses AI to identify available assets at source locations, validate transfer feasibility, and generate the necessary documentation and approvals. Reduces manual effort in asset redeployment and ensures accurate tracking of asset movements across the enterprise.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Transferring surplus equipment from one office to another with a hiring surge\",\"Redeploying returned assets from terminated employees to available stockrooms\",\"Coordinating bulk asset transfers during office consolidation or relocation projects\",\"Moving demo or loaner equipment between regional offices based on demand\"],\"features\":[\"Automated transfer order generation with source and destination validation\",\"Asset availability checking across stockrooms and locations\",\"Shipping and logistics coordination with carrier integration\",\"Chain-of-custody tracking throughout the transfer process\",\"Bulk transfer support for office relocations or consolidations\"],\"related_products\":[\"IT Asset Management\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2025-12-22T19:05:11.365947+00:00\",\"updated_at\":\"2026-05-18T20:41:43.248342+00:00\"},{\"id\":\"7ed4fa7b-84e2-4847-8fa3-f76f8cfd1d54\",\"name\":\"Translation Settings Agent\",\"category\":\"PLATFORM\",\"collection\":\"Now Assist Center\",\"description\":\"Translation Settings Agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under PLATFORM / Now Assist Center.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Find where Translation Settings Agent fits in Now Assist Center workflows\",\"Compare Translation Settings Agent with related agents in ServiceNow Platform\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: PLATFORM\",\"Collection/context: Now Assist Center\",\"Workflow signal: ServiceNow workflow automation\"],\"related_products\":[\"ServiceNow Platform\",\"Now Assist AI Agents\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.419837+00:00\",\"updated_at\":\"2026-05-18T20:41:43.326271+00:00\"},{\"id\":\"306c6d04-a3c7-45e4-96fe-1a0b8eded8fb\",\"name\":\"Travel Expense Expert Voice\",\"category\":\"Employee AI Agents\",\"collection\":\"HR Voice AI Agents\",\"description\":\"Provides voice-based assistance for travel expense inquiries, helping employees understand expense policies, check reimbursement status, and get guidance on expense report submission. It acts as a hands-free travel expense expert.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Employee asks about eligible travel expenses via voice\",\"Traveler checks reimbursement status hands-free\",\"New employee needs guidance on expense report submission\",\"Quick voice inquiry about per diem rates for a destination\"],\"features\":[\"Voice-based expense policy guidance\",\"Reimbursement status checking\",\"Expense category clarification\",\"Travel policy FAQ responses\",\"Natural language expense inquiries\"],\"related_products\":[\"HR Service Delivery\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 3\",\"created_at\":\"2025-12-22T19:05:12.030692+00:00\",\"updated_at\":\"2026-05-18T20:41:43.405339+00:00\"},{\"id\":\"1e4b4f6d-3d05-45f2-a5f5-45b260ddac83\",\"name\":\"Travel expense voice AI agent\",\"category\":\"HR Voice\",\"collection\":\"HR Voice\",\"description\":\"Travel expense voice AI agent is a source-backed ServiceNow AI agent directory record listed in Zurich Patch 5 under HR Voice. SNAgents tracks this agent for discovery, comparison, release provenance, and related HR Service Delivery / Now Assist AI Agents context without asserting undocumented product behavior.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/concept/hrsd-ai-agents.html\",\"use_cases\":[\"Find where Travel expense voice AI agent fits in HR Voice workflows\",\"Compare Travel expense voice AI agent with related agents in HR Service Delivery\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Zurich Patch 5\",\"Directory category: HR Voice\",\"Collection/context: HR Voice\",\"Workflow signal: voice-assisted workflow execution\"],\"related_products\":[\"HR Service Delivery\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2026-02-03T14:26:06.154408+00:00\",\"updated_at\":\"2026-05-18T20:41:43.480955+00:00\"}
1,{\"id\":\"f848379c-494a-48a1-8c94-56342975704c\",\"name\":\"Triage Agent\",\"category\":\"IT\",\"collection\":\"Zero Touch Service Desk\",\"description\":\"Triage Agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under IT / Zero Touch Service Desk.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Find where Triage Agent fits in Zero Touch Service Desk workflows\",\"Compare Triage Agent with related agents in Now Assist AI Agents\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: IT\",\"Collection/context: Zero Touch Service Desk\",\"Workflow signal: triage, classification, or recommendation\"],\"related_products\":[\"Now Assist AI Agents\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.69679+00:00\",\"updated_at\":\"2026-05-18T20:41:43.557098+00:00\"},{\"id\":\"86e64fde-ec4e-48d8-b726-3f006bbcca97\",\"name\":\"Triage cases planner\",\"category\":\"Customer Service Management\",\"collection\":\"Customer Service Management AI agent collection\",\"description\":\"Plans the triage process for incoming customer service cases by determining the appropriate investigation steps, information gathering requirements, and resolution approach. Creates a structured triage plan that guides agents or downstream AI agents through the case assessment process, ensuring consistent and thorough initial case evaluation.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Creating triage plans for complex product issues requiring investigation\",\"Structuring the assessment process for multi-product customer complaints\",\"Planning the triage approach for high-priority or VIP customer cases\",\"Generating consistent triage workflows for new case types\"],\"features\":[\"AI-generated triage plans based on case type and complexity\",\"Investigation step sequencing for efficient case assessment\",\"Information gathering requirement identification\",\"Escalation criteria definition within the triage plan\",\"Integration with other CSM agents for plan execution\"],\"related_products\":[\"Customer Service Management\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2025-12-22T19:05:11.365947+00:00\",\"updated_at\":\"2026-05-18T20:41:43.634063+00:00\"},{\"id\":\"56d63cae-0a25-414b-9d05-554fde10d4cb\",\"name\":\"Triage cases wrap up AI agent\",\"category\":\"Customer Service Management\",\"collection\":\"Customer Service Management AI agent collection\",\"description\":\"Wraps up the case triage process by summarizing findings, confirming the case categorization and priority, documenting the triage outcome, and routing the case to the appropriate resolution team. Ensures all triage-gathered information is properly recorded and the case is ready for the next phase of resolution with complete context.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Completing triage documentation before routing cases to specialized teams\",\"Summarizing investigation findings for the assigned resolution agent\",\"Confirming case priority based on triage assessment for SLA tracking\",\"Documenting triage decisions for audit and quality review purposes\"],\"features\":[\"Triage outcome summarization and documentation\",\"Final categorization and priority confirmation\",\"Resolution team routing based on triage findings\",\"Case notes generation from triage investigation results\",\"SLA clock management based on confirmed priority\"],\"related_products\":[\"Customer Service Management\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2025-12-22T19:05:11.365947+00:00\",\"updated_at\":\"2026-05-18T20:41:43.719458+00:00\"},{\"id\":\"08165991-f6c8-4148-a683-da4afa045d59\",\"name\":\"Troubleshoot outlook issue with voice AI agent\",\"category\":\"IT\",\"collection\":\"IT Service Management AI voice agent collection\",\"description\":\"Troubleshoot outlook issue with voice AI agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under IT / IT Service Management AI voice agent collection.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/concept/itsm-ai-agents.html\",\"use_cases\":[\"Find where Troubleshoot outlook issue with voice AI agent fits in IT Service Management AI voice agent collection workflows\",\"Compare Troubleshoot outlook issue with voice AI agent with related agents in IT Service Management\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: IT\",\"Collection/context: IT Service Management AI voice agent collection\",\"Workflow signal: voice-assisted workflow execution\"],\"related_products\":[\"IT Service Management\",\"Now Assist AI Agents\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.509501+00:00\",\"updated_at\":\"2026-05-18T20:41:43.78525+00:00\"},{\"id\":\"a8f71918-25b1-4e43-93d9-38ff66fd1df8\",\"name\":\"Troubleshooting Agent\",\"category\":\"Platform Usecase\",\"collection\":\"Platform Usecase\",\"description\":\"Troubleshooting Agent is a source-backed ServiceNow AI agent directory record listed in Zurich Patch 5 under Platform Usecase. SNAgents tracks this agent for discovery, comparison, release provenance, and related ServiceNow Platform / Now Assist AI Agents context without asserting undocumented product behavior.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Find where Troubleshooting Agent fits in Platform Usecase workflows\",\"Compare Troubleshooting Agent with related agents in ServiceNow Platform\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Zurich Patch 5\",\"Directory category: Platform Usecase\",\"Collection/context: Platform Usecase\",\"Workflow signal: ServiceNow workflow automation\"],\"related_products\":[\"ServiceNow Platform\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2026-02-03T14:26:06.154408+00:00\",\"updated_at\":\"2026-05-18T20:41:43.856496+00:00\"},{\"id\":\"0dbb5bc0-6e32-4865-b4f4-22fa316249dd\",\"name\":\"Troubleshooting steps identification AI agent\",\"category\":\"Customer Service Management\",\"collection\":\"Customer Service Management AI agent collection\",\"description\":\"Identifies relevant troubleshooting steps for customer issues by anal
1yzing the problem description, product information, and known resolution paths. Generates step-by-step troubleshooting guides that agents can walk through with customers or that can be provided for self-service resolution. Improves first-contact resolution rates by providing structured diagnostic procedures.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Generating troubleshooting steps for common product technical issues\",\"Creating diagnostic procedures for intermittent or hard-to-reproduce problems\",\"Providing self-service troubleshooting guides for customer portal\",\"Building step-by-step resolution guides for new product issues\"],\"features\":[\"AI-generated troubleshooting step sequences based on reported symptoms\",\"Product-specific diagnostic procedure recommendations\",\"Decision tree navigation for complex multi-path troubleshooting\",\"Integration with knowledge base for proven resolution steps\",\"Troubleshooting outcome tracking for continuous improvement\"],\"related_products\":[\"Customer Service Management\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2025-12-22T19:05:11.365947+00:00\",\"updated_at\":\"2026-05-18T20:41:43.928233+00:00\"},{\"id\":\"97ccead0-ed31-47d1-ab90-0e69ce7435e5\",\"name\":\"Tuition reimbursement case closure AI agent\",\"category\":\"Employee AI Agents\",\"collection\":\"HR Service Delivery AI agent collection\",\"description\":\"Handles the closure of tuition reimbursement HR cases by verifying that all required documentation has been submitted, grades meet minimum requirements, expenses are within policy limits, and reimbursement has been processed. Ensures consistent and compliant case closure for education benefit programs and maintains audit-ready records.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Closing tuition reimbursement cases after successful course completion\",\"Validating grade transcripts meet minimum GPA requirements before reimbursement\",\"Verifying expense receipts match approved tuition amounts\",\"Generating compliance records for education benefit audits\"],\"features\":[\"Automated verification of required documentation completeness\",\"Grade and eligibility validation against policy requirements\",\"Reimbursement amount verification against approved limits\",\"Closure documentation and audit trail generation\",\"Integration with payroll for reimbursement processing confirmation\"],\"related_products\":[\"HR Service Delivery\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2025-12-22T19:05:12.030692+00:00\",\"updated_at\":\"2026-05-18T20:41:44.006237+00:00\"},{\"id\":\"99b422d9-5aa1-4d5a-94ad-0edd40dbd037\",\"name\":\"Tuition reimbursement checklist creator AI agent\",\"category\":\"EMPLOYEE\",\"collection\":\"HR Service Delivery AI agent collection\",\"description\":\"Tuition reimbursement checklist creator AI agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under EMPLOYEE / HR Service Delivery AI agent collection.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/concept/hrsd-ai-agents.html\",\"use_cases\":[\"Find where Tuition reimbursement checklist creator AI agent fits in HR Service Delivery AI agent collection workflows\",\"Compare Tuition reimbursement checklist creator AI agent with related agents in HR Service Delivery\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: EMPLOYEE\",\"Collection/context: HR Service Delivery AI agent collection\",\"Workflow signal: ServiceNow workflow automation\"],\"related_products\":[\"HR Service Delivery\",\"Now Assist AI Agents\",\"Creator Workflows\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.419837+00:00\",\"updated_at\":\"2026-05-18T20:41:44.077708+00:00\"},{\"id\":\"e5f8ddfa-1f45-423a-905e-8313ab1fd293\",\"name\":\"Tuition reimbursement checklist creator AI agent (DEPRECATED)\",\"category\":\"Employee AI Agents\",\"collection\":\"HR Service Delivery AI agent collection\",\"description\":\"DEPRECATED: Previously created checklists of required documents and steps for tuition reimbursement applications. This agent has been replaced by newer tuition reimbursement workflow capabilities. Organizations should migrate to the current tuition reimbursement policy-based evaluation agent for improved functionality.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Generating application checklists for new tuition reimbursement requests\",\"Tracking document submission progress for education benefits\",\"Note: Migrate to tuition reimbursement policy-based HR case evaluation agent\"],\"features\":[\"Checklist generation for tuition reimbursement applications\",\"Required document identification based on policy\",\"Step-by-step application guidance\",\"Document submission tracking\",\"Note: This agent is deprecated - use policy-based evaluation agent instead\"],\"related_products\":[\"HR Service Delivery\",\"Now Assist AI Agents\",\"Creator Workflows\"],\"release_version\":\"Zurich Patch 3\",\"created_at\":\"2025-12-22T19:05:11.365947+00:00\",\"updated_at\":\"2026-05-18T20:41:44.15508+00:00\"},{\"id\":\"445fdcf0-8d5a-46b1-a9f6-9476ea788268\",\"name\":\"Tuition reimbursement eligibility check AI agent\",\"category\":\"EMPLOYEE\",\"collection\":\"HR Service Delivery AI agent collection\",\"description\":\"Tuition reimbursement eligibility check AI agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under EMPLOYEE / HR Service Delivery AI agent collection.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/concept/hrsd-ai-agents.html\",\"use_cases\":[\"Find where Tuition reimbursement eligibility check AI agent fits in HR Service Delivery AI agent collection workflows\",\"Compare Tuition reimbursement eligibility check AI agent with related agents in HR Service Delivery\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: EMPLOYEE\",\"Collection/context: HR Service Delivery AI agent collection\",\"Workflow signal: ServiceNow workflow automation\"],\"related_products\":[\"HR Service Delivery\",\"Now Assist AI Agents\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.419837+00:00\",\"updated_at\":\"2026-05-18T20:41:44.225765+00:00\"},{\"id\":\"37e8adeb-97ba-457b-add5-cce6d67fd2d1\",\"name\":\"Tuition reimbursement eligibility check AI agent (DEPRECATED)\",\"category\":\"Employee AI Agents\",\"collection\":\"HR Service Delivery AI agent collection\",\"description\":\"DEPRECATED: Previously verified employee eligibility for tuition reimbursement programs based on tenure, employment status, and program requirements. This agent has been superseded by the tuition reimbursement policy-based HR case evaluation agent which provides more comprehensive eligibility checking.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Checking employee eligibility before tuition reimbursement application\",\"Validating tenure requirements for education benefits\",\"Note: Migrate to tuition reimbursement policy-based HR case evaluation agent\"],\"features\":[\"Employee eligibility verification for tuition reimbursement\",\"Tenure and employment status validation\",\"Program requirement checking\",\"Eligibility determination with reason codes\",\"Note: This agent is deprecated - use policy-based evaluation agent instead\"],\"related_products\":[\"HR Service Delivery\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 3\",\"created_at\":\"2025-12-22T19:05:12.030692+00:00\",\"updated_at\":\"2026-05-18T20:41:44.303925+00:00\"},{\"id\":\"f3a047d3-e130-46f2-ac21-36d99833cc90\",\"name\":\"Tuition reimbursement policy based HR case evaluation AI agent\",\"category\":\"Employee AI Agents\",\"collection\":\"HR Service Delivery AI agent collection\",\"description\":\"Evaluates tuition reimbursement HR cases against organizational education benefit policies to determine eligibility, approved amounts, and required documentation. Uses AI to interpret policy rules and apply them to individual cases, handling complex scenarios like part-time eligibility, program accreditation requirements, and per-semester limits. Replaces several deprecated tuition reimbursement agents with a unified policy-aware evaluation.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Evaluating new tuition reimbursement applications against current policy\",\"Determining approved reimbursement amounts for graduate vs. undergraduate programs\",\"Handling edge cases like mid-semester employment status changes\",\"Assessing eligibility for professional certification and continuing education programs\"],\"features\":[\"Comprehensive policy rule evaluation for tuition reimbursement cases\",\"Eligibility determination considering tenure, status, and program type\",\"Approved amount calculation based on policy limits and prior usage\",\"Required documentation identification based on case specifics\",\"Complex scenario handling including pro-rated benefits and exceptions\"],\"related_products\":[\"HR Service Delivery\",\"Now Assist AI Agents\",\"Integrated Risk Management\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2025-12-22T19:05:12.030692+00:00\",\"updated_at\":\"2026-05-18T20:41:44.377938+00:00\"},{\"id\":\"cceb96ce-8036-4411-8bf9-9ff23dde7e37\",\"name\":\"Tuition reimbursement policy retrieval AI agent\",\"category\":\"EMPLOYEE\",\"collection\":\"HR Service Delivery AI agent collection\",\"description\":\"Tuition reimbursement policy retrieval AI agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under EMPLOYEE / HR Service Delivery AI agent collection.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/concept/hrsd-ai-agents.html\",\"use_cases\":[\"Find where Tuition reimbursement policy retrieval AI agent fits in HR Service Delivery AI agent collection workflows\",\"Compare Tuition reimbursement policy retrieval AI agent with related agents in HR Service Delivery\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: EMPLOYEE\",\"Collection/context: HR Service Delivery AI agent collection\",\"Workflow signal: record and integration management\"],\"related_products\":[\"HR Service Delivery\",\"Now Assist AI Agents\",\"Integrated Risk Management\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.419837+00:00\",\"updated_at\":\"2026-05-18T20:41:44.466148+00:00\"},{\"id\":\"16029008-32eb-438f-84c3-76a0b8d2fdee\",\"name\":\"Tuition reimbursement policy retrieval AI agent (DEPRECATED)\",\"category\":\"Employee AI Agents\",\"collection\":\"HR Service Delivery AI agent collection\",\"description\":\"DEPRECATED: Previously retrieved tuition reimbursement policy documents and details for reference during case processing. This functionality has been incorporated into the tuition reimbursement policy-based HR case evaluation agent which directly applies policies during evaluation.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Retrieving current tuition reimbursement policy for reference\",\"Looking up location-specific education benefit provisions\",\"Note: Migrate to tuition reimbursement policy-based HR case evaluation agent\"],\"features\":[\"Policy document retrieval for tuition reimbursement programs\",\"Policy version management and current policy identification\",\"Location and business unit-specific policy lookup\",\"Policy detail extraction for specific provisions\",\"Note: This agent is deprecated - functionality merged into policy-based evaluation agent\"],\"related_products\":[\"HR Service Delivery\",\"Now Assist AI Agents\",\"Integrated Risk Management\"],\"release_version\":\"Zurich Patch 3\",\"created_at\":\"2025-12-22T19:05:11.365947+00:00\",\"updated_at\":\"2026-05-18T20:41:44.548751+00:00\"},{\"id\":\"7aae9fa7-0e16-48f4-886a-24edc694ced5\",\"name\":\"Tuition reimbursement pre-approval task creation AI agent\",\"category\":\"HR Service Delivery\",\"collection\":\"HR Service Delivery\",\"description\":\"Tuition reimbursement pre-approval task creation AI agent is a source-backed ServiceNow AI agent directory record listed in Zurich Patch 5 under HR Service Delivery. SNAgents tracks this agent for discovery, comparison, release provenance, and related HR Service Delivery / Now Assist AI Agents context without asserting undocumented product behavior.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/concept/hrsd-ai-agents.html\",\"use_cases\":[\"Find where Tuition reimbursement pre-approval task creation AI agent fits in HR Service Delivery workflows\",\"Compare Tuition reimbursement pre-approval task creation AI agent with related agents in HR Service Delivery\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Zurich Patch 5\",\"Directory category: HR Service Delivery\",\"Collection/context: HR Service Delivery\",\"Workflow signal: record, plan, or content creation\"],\"related_products\":[\"HR Service Delivery\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2026-02-03T17:02:02.114399+00:00\",\"updated_at\":\"2026-05-18T20:41:44.626206+00:00\"},{\"id\":\"1714c0ed-93a0-461f-9580-e32b0c30657d\",\"name\":\"Tuition reimbursement pre-approval task creation AI agent (DEPRECATED)\",\"category\":\"Employee AI Agents\",\"collection\":\"HR Service Delivery AI agent collection\",\"description\":\"DEPRECATED: Previously created pre-approval tasks for tuition reimbursement requests including manager approval, HR review, and budget verification. This agent has been replaced by the tuition reimbursement preapproval task generation agent with improved workflow capabilities.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Creating approval workflows for new tuition reimbursement requests\",\"Routing pre-approval tasks to managers and HR\",\"Note: Migrate to tuition reimbursement preapproval task generation agent\"],\"features\":[\"Pre-approval task creation for tuition reimbursement requests\",\"Manager approval task generation\",\"HR review task assignment\",\"Budget verification task creation\",\"Note: This agent is deprecated - use preapproval task generation agent instead\"],\"related_products\":[\"HR Service Delivery\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 3\",\"created_at\":\"2025-12-22T19:05:12.030692+00:00\",\"updated_at\":\"2026-05-18T20:41:44.702246+00:00\"},{\"id\":\"91642809-b2a5-419a-91b6-f44b28924fe9\",\"name\":\"Tuition reimbursement preapproval task generation AI agent\",\"category\":\"Employee AI Agents\",\"collection\":\"HR Service Delivery AI agent collection\",\"description\":\"Generates and assigns pre-approval tasks for tuition reimbursement requests based on the request amount, program type, and organ
1izational approval policies. Creates structured approval workflows including manager review, HR validation, budget holder authorization, and any additional approvals required by policy. Ensures consistent approval routing and tracks task completion through the approval chain.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Creating manager and HR approval tasks for new tuition reimbursement requests\",\"Generating budget holder approval tasks for high-value education programs\",\"Routing MBA program approvals through additional executive review\",\"Handling approval workflows for professional certification reimbursement\"],\"features\":[\"Policy-driven approval workflow generation with appropriate approvers\",\"Multi-level approval chain creation based on amount and program type\",\"Task assignment with deadline and SLA tracking\",\"Parallel and sequential approval routing support\",\"Approval delegation handling for absent approvers\"],\"related_products\":[\"HR Service Delivery\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2025-12-22T19:05:12.030692+00:00\",\"updated_at\":\"2026-05-18T20:41:44.778153+00:00\"},{\"id\":\"1b59d3b6-052c-4629-8b2b-c579d906fb4c\",\"name\":\"Tuition reimbursement request closure AI Agent\",\"category\":\"HR Service Delivery\",\"collection\":\"HR Service Delivery\",\"description\":\"Tuition reimbursement request closure AI Agent is a source-backed ServiceNow AI agent directory record listed in Zurich Patch 5 under HR Service Delivery. SNAgents tracks this agent for discovery, comparison, release provenance, and related HR Service Delivery / Now Assist AI Agents context without asserting undocumented product behavior.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/concept/hrsd-ai-agents.html\",\"use_cases\":[\"Find where Tuition reimbursement request closure AI Agent fits in HR Service Delivery workflows\",\"Compare Tuition reimbursement request closure AI Agent with related agents in HR Service Delivery\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Zurich Patch 5\",\"Directory category: HR Service Delivery\",\"Collection/context: HR Service Delivery\",\"Workflow signal: ServiceNow workflow automation\"],\"related_products\":[\"HR Service Delivery\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2026-02-03T17:02:02.114399+00:00\",\"updated_at\":\"2026-05-18T20:41:44.850959+00:00\"},{\"id\":\"6f5aa8db-06bf-4539-9f1c-e87603ddb5e1\",\"name\":\"Tuition reimbursement request evaluator AI Agent\",\"category\":\"HR Service Delivery AI agent collection\",\"collection\":\"HR Service Delivery AI agent collection\",\"description\":\"Tuition reimbursement request evaluator AI Agent is a source-backed ServiceNow AI agent directory record listed in Zurich Patch 5 under HR Service Delivery AI agent collection. SNAgents tracks this agent for discovery, comparison, release provenance, and related HR Service Delivery / Now Assist AI Agents context without asserting undocumented product behavior.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/concept/hrsd-ai-agents.html\",\"use_cases\":[\"Find where Tuition reimbursement request evaluator AI Agent fits in HR Service Delivery AI agent collection workflows\",\"Compare Tuition reimbursement request evaluator AI Agent with related agents in HR Service Delivery\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Zurich Patch 5\",\"Directory category: HR Service Delivery AI agent collection\",\"Collection/context: HR Service Delivery AI agent collection\",\"Workflow signal: ServiceNow workflow automation\"],\"related_products\":[\"HR Service Delivery\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2026-02-03T14:26:06.154408+00:00\",\"updated_at\":\"2026-05-18T20:41:44.927828+00:00\"},{\"id\":\"d416360e-aad8-4da6-87c1-90ad8f29c12d\",\"name\":\"Tuition reimbursement requestor information retrieval AI agent\",\"category\":\"HR Service Delivery\",\"collection\":\"HR Service Delivery\",\"description\":\"Tuition reimbursement requestor information retrieval AI agent is a source-backed ServiceNow AI agent directory record listed in Zurich Patch 5 under HR Service Delivery. SNAgents tracks this agent for discovery, comparison, release provenance, and related HR Service Delivery / Now Assist AI Agents context without asserting undocumented product behavior.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/concept/hrsd-ai-agents.html\",\"use_cases\":[\"Find where Tuition reimbursement requestor information retrieval AI agent fits in HR Service Delivery workflows\",\"Compare Tuition reimbursement requestor information retrieval AI agent with related agents in HR Service Delivery\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Zurich Patch 5\",\"Directory category: HR Service Delivery\",\"Collection/context: HR Service Delivery\",\"Workflow signal: record and integration management\"],\"related_products\":[\"HR Service Delivery\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2026-02-03T17:02:02.114399+00:00\",\"updated_at\":\"2026-05-18T20:41:44.998461+00:00\"},{\"id\":\"c7cf809e-b902-4954-ae3f-298d3cdde2e4\",\"name\":\"Tuition reimbursement requestor information retrieval AI agent (DEPRECATED)\",\"category\":\"Employee AI Agents\",\"collection\":\"HR Service Delivery AI agent collection\",\"description\":\"DEPRECATED: Previously retrieved requestor information needed for tuition reimbursement processing including employment details, prior reimbursement history, and remaining benefit balance. This functionality has been incorporated into the Worker Profile Retriever and policy-based evaluation agents.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Retrieving employee details for tuition reimbursement processing\",\"Checking prior reimbursement history and remaining benefits\",\"Note: Use Worker Profile Retriever and policy-based evaluation agents instead\"],\"features\":[\"Requestor employment detail retrieval\",\"Prior tuition reimbursement history lookup\",\"Remaining benefit balance calculation\",\"Employment eligibility verification\",\"Note: This agent is deprecated - functionality merged into other agents\"],\"related_products\":[\"HR Service Delivery\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 3\",\"created_at\":\"2025-12-22T19:05:11.365947+00:00\",\"updated_at\":\"2026-05-18T20:41:45.084599+00:00\"},{\"id\":\"ff84db60-bf0f-413f-aaa9-349a3bf03bfc\",\"name\":\"Twilio SMS text AI agent\",\"category\":\"Technology AI Agents\",\"collection\":\"IT Service Management AI agent collection\",\"description\":\"Enables SMS-based communication within ITSM workflows by integrating with Twilio to 
1send and receive text messages. Allows agents to notify affected users about incident status, change implementations, or request updates via SMS. Provides an additional communication channel for time-sensitive ITSM notifications when email may not reach users quickly enough.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Sending SMS notifications to VIP users during major incidents affecting their services\",\"Notifying change implementers of upcoming maintenance window start times\",\"Collecting incident closure confirmation from users via SMS reply\",\"Broadcasting service restoration notifications after outage resolution\"],\"features\":[\"Twilio SMS integration for outbound notifications from ITSM workflows\",\"Two-way SMS communication for incident updates and approvals\",\"Template-based message generation for consistent communications\",\"Bulk SMS capabilities for major incident user notifications\",\"SMS delivery tracking and confirmation within ServiceNow records\"],\"related_products\":[\"IT Service Management\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2025-12-22T19:05:12.030692+00:00\",\"updated_at\":\"2026-05-18T20:41:45.154077+00:00\"},{\"id\":\"536f7739-d6af-444b-a6ba-ae2197d7b0c3\",\"name\":\"UI Builder Agent\",\"category\":\"UI Generation\",\"collection\":\"UI Generation\",\"description\":\"UI Builder Agent is a source-backed ServiceNow AI agent directory record listed in Zurich Patch 5 under UI Generation. SNAgents tracks this agent for discovery, comparison, release provenance, and related Now Assist AI Agents context without asserting undocumented product behavior.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Find where UI Builder Agent fits in UI Generation workflows\",\"Compare UI Builder Agent with related agents in Now Assist AI Agents\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Zurich Patch 5\",\"Directory category: UI Generation\",\"Collection/context: UI Generation\",\"Workflow signal: ServiceNow workflow automation\"],\"related_products\":[\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2026-02-03T14:26:06.424648+00:00\",\"updated_at\":\"2026-05-18T20:41:45.232457+00:00\"},{\"id\":\"d8ad03e2-824e-46aa-a7d7-0f55a091dfb2\",\"name\":\"Universal Request departmental ticket creator\",\"category\":\"EMPLOYEE\",\"collection\":\"Universal Request AI agent collection\",\"description\":\"Universal Request departmental ticket creator is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under EMPLOYEE / Universal Request AI agent collection.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/concept/hrsd-ai-agents.html\",\"use_cases\":[\"Find where Universal Request departmental ticket creator fits in Universal Request AI agent collection workflows\",\"Compare Universal Request departmental ticket creator with related agents in HR Service Delivery\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: EMPLOYEE\",\"Collection/context: Universal Request AI agent collection\",\"Workflow signal: ServiceNow workflow automation\"],\"related_products\":[\"HR Service Delivery\",\"Now Assist AI Agents\",\"Creator Workflows\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.69679+00:00\",\"updated_at\":\"2026-05-18T20:41:45.305509+00:00\"},{\"id\":\"3a7dcf3d-5954-40a7-995f-9beaef58571c\",\"name\":\"Update Set Agent\",\"category\":\"PLATFORM\",\"collection\":\"Now Assist for Setup Core\",\"description\":\"Update Set Agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under PLATFORM / Now Assist for Setup Core.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Find where Update Set Agent fits in Now Assist for Setup Core workflows\",\"Compare Update Set Agent with related agents in ServiceNow Platform\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: PLATFORM\",\"Collection/context: Now Assist for Setup Core\",\"Workflow signal: ServiceNow workflow automation\"],\"related_products\":[\"ServiceNow Platform\",\"Now Assist AI Agents\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.604795+00:00\",\"updated_at\":\"2026-05-18T20:41:45.377708+00:00\"},{\"id\":\"a3e1d441-a447-4c94-be43-0d9824f93302\",\"name\":\"Update work plan AI agent\",\"category\":\"PLATFORM\",\"collection\":\"Platform AI Agents and Skills\",\"description\":\"Update work plan AI agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under PLATFORM / Platform AI Agents and Skills.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Find where Update work plan AI agent fits in Platform AI Agents and Skills workflows\",\"Compare Update work plan AI agent with related agents in ServiceNow Platform\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: PLATFORM\",\"Collection/context: Platform AI Agents and Skills\",\"Workflow signal: record, plan, or content creation\"],\"related_products\":[\"ServiceNow Platform\",\"Now Assist AI Agents\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.69679+00:00\",\"updated_at\":\"2026-05-18T20:41:45.443091+00:00\"},{\"id\":\"f1839608-934f-4fcc-bcce-614091c49a16\",\"name\":\"User Detail Agent\",\"category\":\"Platform AI Agents\",\"collection\":\"Platform AI Agents and Skills\",\"description\":\"Retrieves detailed user information from ServiceNow user records, HR profiles, and connected systems to provide comprehensive user context. Serves as a foundational agent that other AI agents call when they need information about a user including their role, department, location, manager, group memberships, and access entitlements.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Providing user context to incident categorization agents\",\"Retrieving manager information for approval routing\",\"Gathering user location data for location-aware service delivery\",\"Checking user group memberships for access-related requests\"],\"features\":[\"Comprehensive user profile retrieval from multiple data sources\",\"Role and group membership information\",\"Manager and organizational hierarchy data\",\"Location and contact detail retrieval\",\"Access entitlement and license assignment information\"],\"related_products\":[\"ServiceNow Platform\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 3\",\"created_at\":\"2025-12-22T19:05:12.647784+00:00\",\"updated_at\":\"2026-05-18T20:41:45.513859+00:00\"},{\"id\":\"2f97b085-76c8-4f44-b7a0-d0290c19bc0b\",\"name\":\"User impact analysis AI Agent\",\"category\":\"AIOps\",\"collection\":\"AI Agents for AIOps\",\"description\":\"Analyzes and quantifies the end-user impact of operational alerts and incidents by determining how many users are affected, their locations, roles, and business criticality. Provides user-centric impact assessment to help operations teams prioritize response based on the human impact of technical issues.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/concept/aiops-ai-agents.html\",\"use_cases\":[\"Estimating how many users are affected by an email system outage\",\"Identifying VIP users impacted by a CRM performance degradation\",\"Quantifying regional user impact for a data center connectivity issue\",\"Targeting service restoration notifications to affected user groups\"],\"features\":[\"End-user count estimation for affected services\",\"User location and role-based impact segmentation\",\"VIP and critical user impact identification\",\"User experience degradation asse
1ssment\",\"Impact notification targeting for affected user populations\"],\"related_products\":[\"IT Operations Management\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2025-12-22T19:05:11.365947+00:00\",\"updated_at\":\"2026-05-18T20:41:45.587887+00:00\"},{\"id\":\"701f646e-7642-457d-8762-8a9732c66f69\",\"name\":\"Utilization rate AI Agent\",\"category\":\"EMPLOYEE\",\"collection\":\"Workplace Maintenance Management\",\"description\":\"Utilization rate AI Agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under EMPLOYEE / Workplace Maintenance Management.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/concept/hrsd-ai-agents.html\",\"use_cases\":[\"Find where Utilization rate AI Agent fits in Workplace Maintenance Management workflows\",\"Compare Utilization rate AI Agent with related agents in HR Service Delivery\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: EMPLOYEE\",\"Collection/context: Workplace Maintenance Management\",\"Workflow signal: ServiceNow workflow automation\"],\"related_products\":[\"HR Service Delivery\",\"Now Assist AI Agents\",\"Employee Workflows\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.509501+00:00\",\"updated_at\":\"2026-05-18T20:41:45.665398+00:00\"},{\"id\":\"91d0bc98-cc04-4c74-bf74-b1cacaeb4e82\",\"name\":\"Validate Solution\",\"category\":\"IT\",\"collection\":\"Zero Touch Service Desk\",\"description\":\"Validate Solution is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under IT / Zero Touch Service Desk.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Find where Validate Solution fits in Zero Touch Service Desk workflows\",\"Compare Validate Solution with related agents in Now Assist AI Agents\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: IT\",\"Collection/context: Zero Touch Service Desk\",\"Workflow signal: ServiceNow workflow automation\"],\"related_products\":[\"Now Assist AI Agents\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.69679+00:00\",\"updated_at\":\"2026-05-18T20:41:45.736199+00:00\"},{\"id\":\"fa7824be-9c36-40c0-9b5a-7229978ff496\",\"name\":\"Validate the work item and generate stories AI agent\",\"category\":\"Now Assist for Strategic Portfolio Management (SPM)\",\"collection\":\"Now Assist for Strategic Portfolio Management (SPM)\",\"description\":\"Validate the work item and generate stories AI agent is a source-backed ServiceNow AI agent directory record listed in Zurich Patch 5 under Now Assist for Strategic Portfolio Management (SPM). SNAgents tracks this agent for discovery, comparison, release provenance, and related Now Assist AI Agents context without asserting undocumented product behavior.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Find where Validate the work item and generate stories AI agent fits in Now Assist for Strategic Portfolio Management (SPM) workflows\",\"Compare Validate the work item and generate stories AI agent with related agents in Now Assist AI Agents\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Zurich Patch 5\",\"Directory category: Now Assist for Strategic Portfolio Management (SPM)\",\"Collection/context: Now Assist for Strategic Portfolio Management (SPM)\",\"Workflow signal: ServiceNow workflow automation\"],\"related_products\":[\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2026-02-03T14:26:06.154408+00:00\",\"updated_at\":\"2026-05-18T20:41:45.820996+00:00\"},{\"id\":\"c358cbcb-ee8d-4511-8f6c-356991b50482\",\"name\":\"Vault Crypto Module Manager\",\"category\":\"PLATFORM\",\"collection\":\"Now Assist for Vault\",\"description\":\"Vault Crypto Module Manager is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under PLATFORM / Now Assist for Vault.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Find where Vault Crypto Module Manager fits in Now Assist for Vault workflows\",\"Compare Vault Crypto Module Manager with related agents in ServiceNow Platform\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: PLATFORM\",\"Collection/context: Now Assist for Vault\",\"Workflow signal: record and integration management\"],\"related_products\":[\"ServiceNow Platform\",\"Now Assist AI Agents\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.604795+00:00\",\"updated_at\":\"2026-05-18T20:41:45.897846+00:00\"},{\"id\":\"0889af4d-44a5-493e-b448-a8cd783df0ee\",\"name\":\"Vendor management AI agent\",\"category\":\"Procurement \u0026 Supplier AI Agents\",\"collection\":\"Contract Management\",\"description\":\"Manages vendor relationships within contract management workflows, handling vendor performance tracking, communication, and contract-related vendor activities. It helps procurement teams maintain healthy vendor relationships throughout the contract lifecycle.\",\"documentation_url\":\"https://docs.servicenow.com/\",\"use_cases\":[\"Contract manager reviews vendor performance against SLA terms\",\"Tracking vendor communications related to contract negotiations\",\"Generating vendor performance scorecards for renewal decisions\",\"Managing vendor relationships across multiple active contracts\"],\"features\":[\"Vendor performance monitoring\",\"Contract-vendor relationship management\",\"Vendor communication tracking\",\"Performance scorecard generation\",\"Vendor risk assessment integration\"],\"related_products\":[\"Procurement\",\"Now Assist AI Agents\"],\"release_version\":\"Yokohama Patch 3\",\"created_at\":\"2025-12-22T20:18:09.167815+00:00\",\"updated_at\":\"2026-05-18T20:41:45.969659+00:00\"}
1,{\"id\":\"413a10be-e08c-45fa-9dc5-c18134fe1cd7\",\"name\":\"Verification AI agent\",\"category\":\"CRM\",\"collection\":\"Customer Service Management AI agent collection\",\"description\":\"Verification AI agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under CRM / Customer Service Management AI agent collection.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/concept/csm-ai-agents.html\",\"use_cases\":[\"Find where Verification AI agent fits in Customer Service Management AI agent collection workflows\",\"Compare Verification AI agent with related agents in Customer Service Management\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: CRM\",\"Collection/context: Customer Service Management AI agent collection\",\"Workflow signal: analysis and investigation\"],\"related_products\":[\"Customer Service Management\",\"Now Assist AI Agents\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.419837+00:00\",\"updated_at\":\"2026-05-18T20:41:46.041338+00:00\"},{\"id\":\"fa8e1f69-48ae-463b-bfe3-962a29de3459\",\"name\":\"Video QnA\",\"category\":\"PLATFORM\",\"collection\":\"DocIntel Vision AI Agent\",\"description\":\"Video QnA is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under PLATFORM / DocIntel Vision AI Agent.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Find where Video QnA fits in DocIntel Vision AI Agent workflows\",\"Compare Video QnA with related agents in ServiceNow Platform\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: PLATFORM\",\"Collection/context: DocIntel Vision AI Agent\",\"Workflow signal: ServiceNow workflow automation\"],\"related_products\":[\"ServiceNow Platform\",\"Now Assist AI Agents\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.69679+00:00\",\"updated_at\":\"2026-05-18T20:41:46.119239+00:00\"},{\"id\":\"739225ac-5660-47a1-99ad-8f10281d017e\",\"name\":\"View Paychecks AI Agent\",\"category\":\"HR Service Delivery AI agent collection\",\"collection\":\"HR Service Delivery AI agent collection\",\"description\":\"View Paychecks AI Agent is a source-backed ServiceNow AI agent directory record listed in Zurich Patch 5 under HR Service Delivery AI agent collection. SNAgents tracks this agent for discovery, comparison, release provenance, and related HR Service Delivery / Now Assist AI Agents context without asserting undocumented product behavior.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/concept/hrsd-ai-agents.html\",\"use_cases\":[\"Find where View Paychecks AI Agent fits in HR Service Delivery AI agent collection workflows\",\"Compare View Paychecks AI Agent with related agents in HR Service Delivery\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Zurich Patch 5\",\"Directory category: HR Service Delivery AI agent collection\",\"Collection/context: HR Service Delivery AI agent collection\",\"Workflow signal: ServiceNow workflow automation\"],\"related_products\":[\"HR Service Delivery\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2026-02-03T14:26:06.154408+00:00\",\"updated_at\":\"2026-05-18T20:41:46.185659+00:00\"},{\"id\":\"00a61756-1611-4982-8fee-627a961b13a0\",\"name\":\"VoiceCueAI (ServiceNow Store)\",\"category\":\"ServiceNow Store AI Agent Marketplace\",\"collection\":\"Palni Inc\",\"description\":\"VoiceCueAI is a ServiceNow Store AI Agent Marketplace listing from Palni Inc. SNAgents tracks its Store source, publisher context, and marketplace metadata separately from platform-native ServiceNow AI agents.\",\"documentation_url\":\"https://store.servicenow.com/store/app/03e0cb4c93fcbe907b73393d6cba10b1\",\"use_cases\":[\"Evaluate VoiceCueAI as a ServiceNow Store AI Agent Marketplace listing\",\"Compare publisher, pricing, and latest-update context for VoiceCueAI\",\"Review Palni Inc as the listed Store publisher\"],\"features\":[\"Seller: Palni Inc\",\"Price type: paid\",\"Store listing type: scoped_app\"],\"related_products\":[\"ServiceNow Store\"],\"release_version\":\"ServiceNow Store\",\"created_at\":\"2026-05-18T20:00:39.794151+00:00\",\"updated_at\":\"2026-05-18T20:41:46.265761+00:00\"},{\"id\":\"a5ad9f3b-5910-40b8-92b3-95ceefbbc179\",\"name\":\"VR data retrieval agent\",\"category\":\"Now Assist for Vulnerability Response\",\"collection\":\"Now Assist for Vulnerability Response\",\"description\":\"VR data retrieval agent is a source-backed ServiceNow AI agent directory record listed in Zurich Patch 5 under Now Assist for Vulnerability Response. SNAgents tracks this agent for discovery, comparison, release provenance, and related Security Operations / Now Assist AI Agents context without asserting undocumented product behavior.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/concept/secops-ai-agents.html\",\"use_cases\":[\"Find where VR data retrieval agent fits in Now Assist for Vulnerability Response workflows\",\"Compare VR data retrieval agent with related agents in Security Operations\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Zurich Patch 5\",\"Directory category: Now Assist for Vulnerability Response\",\"Collection/context: Now Assist for Vulnerability Response\",\"Workflow signal: record and integration management\"],\"related_products\":[\"Security Operations\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2026-02-03T14:26:06.154408+00:00\",\"updated_at\":\"2026-05-18T20:41:46.337532+00:00\"},{\"id\":\"456a0428-d2c5-4282-8226-74858d7f290f\",\"name\":\"Vulnerability exposure analysis AI agent\",\"category\":\"Risk \u0026 Security AI Agents\",\"collection\":\"Now Assist for Vulnerability Response\",\"description\":\"Analyzes vulnerability exposure across the organization by correlating vulnerability data with asset inventory, network topology, and threat intelligence. It helps security team
1s understand which vulnerabilities pose the greatest risk to their environment.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Security team assesses exposure to a newly disclosed critical vulnerability\",\"Identifying which assets are most at risk from unpatched vulnerabilities\",\"Prioritizing vulnerability remediation based on exposure analysis\",\"Generating vulnerability exposure reports for leadership\"],\"features\":[\"Vulnerability-to-asset correlation\",\"Exposure risk scoring\",\"Network-aware vulnerability analysis\",\"Threat intelligence enrichment\",\"Prioritized remediation recommendations\"],\"related_products\":[\"Integrated Risk Management\",\"Now Assist AI Agents\",\"Security Operations\"],\"release_version\":\"Zurich Patch 3\",\"created_at\":\"2025-12-22T19:05:12.647784+00:00\",\"updated_at\":\"2026-05-18T20:41:46.4218+00:00\"},{\"id\":\"6935c36c-cf7b-424b-ab29-403085c3cda9\",\"name\":\"Watch topic creation AI agent\",\"category\":\"Risk \u0026 Security AI Agents\",\"collection\":\"Now Assist for Vulnerability Response\",\"description\":\"Creates and manages watch topics for vulnerability monitoring, allowing security teams to define criteria for tracking specific vulnerability types, affected products, or threat categories. It automates vulnerability intelligence gathering.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Security team creates a watch topic for Log4j-related vulnerabilities\",\"Monitoring new vulnerabilities affecting specific software products\",\"Setting up alerts for critical severity CVEs in the organization's tech stack\",\"Tracking vulnerability disclosures for compliance requirements\"],\"features\":[\"Watch topic creation and configuration\",\"Vulnerability criteria definition\",\"Automated vulnerability matching\",\"Alert generation for matching vulnerabilities\",\"Watch topic management dashboard\"],\"related_products\":[\"Integrated Risk Management\",\"Now Assist AI Agents\",\"Security Operations\"],\"release_version\":\"Zurich Patch 3\",\"created_at\":\"2025-12-22T19:05:12.647784+00:00\",\"updated_at\":\"2026-05-18T20:41:46.487489+00:00\"},{\"id\":\"f4b5fc17-736b-4202-93b1-b00075f13b02\",\"name\":\"Web Automation Agent\",\"category\":\"Platform AI Agents\",\"collection\":\"Now Assist AI web agent\",\"description\":\"Automates web-based tasks and interactions by navigating websites, filling forms, extracting data, and performing actions on behalf of users. It extends ServiceNow automation capabilities beyond the platform to external web applications.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Automating data entry into a third-party web portal\",\"Extracting information from external vendor websites\",\"Filling out web forms for compliance submissions\",\"Automating repetitive web-based procurement tasks\"],\"features\":[\"Automated web page navigation\",\"Form filling and data entry\",\"Web data extraction and scraping\",\"Cross-application task automation\",\"Browser-based workflow execution\"],\"related_products\":[\"ServiceNow Platform\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 3\",\"created_at\":\"2025-12-22T19:05:12.647784+00:00\",\"updated_at\":\"2026-05-18T20:41:46.564983+00:00\"},{\"id\":\"95fee8b2-99a7-490f-8270-92328318d101\",\"name\":\"Web research and recommendation AI agent\",\"category\":\"Platform AI Agents\",\"collection\":\"Platform AI Agents and Skills\",\"description\":\"Performs web research to gather external information relevant to ServiceNow workflows and provides recommendations based on findings. Searches the web for product information, vendor details, best practices, and technical documentation to enrich platform data and support decision-making. Extends AI agent capabilities beyond internal data sources.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Re
1searching vendor products to inform procurement decisions\",\"Gathering competitive intelligence for sales and strategy teams\",\"Finding technical documentation for unfamiliar technologies in CMDB\",\"Researching industry best practices for process improvement initiatives\"],\"features\":[\"External web search for relevant information gathering\",\"Result synthesis and summarization for platform consumption\",\"Recommendation generation based on research findings\",\"Source credibility assessment and citation\",\"Integration with platform workflows to enrich records with research\"],\"related_products\":[\"ServiceNow Platform\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 3\",\"created_at\":\"2025-12-22T19:05:12.647784+00:00\",\"updated_at\":\"2026-05-18T20:41:46.638461+00:00\"},{\"id\":\"b3002a56-0518-49dc-a787-26eed52b060e\",\"name\":\"Work Allocator AI Agent\",\"category\":\"PLATFORM\",\"collection\":\"Platform AI Agents and Skills\",\"description\":\"Work Allocator AI Agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under PLATFORM / Platform AI Agents and Skills.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Find where Work Allocator AI Agent fits in Platform AI Agents and Skills workflows\",\"Compare Work Allocator AI Agent with related agents in ServiceNow Platform\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: PLATFORM\",\"Collection/context: Platform AI Agents and Skills\",\"Workflow signal: ServiceNow workflow automation\"],\"related_products\":[\"ServiceNow Platform\",\"Now Assist AI Agents\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.69679+00:00\",\"updated_at\":\"2026-05-18T20:41:46.715783+00:00\"},{\"id\":\"b4a6efe0-907b-4693-8b08-3d2f11f0b292\",\"name\":\"Workday HR absence management AI agent\",\"category\":\"SPOKES\",\"collection\":\"Workday HR Spoke\",\"description\":\"Workday HR absence management AI agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under SPOKES / Workday HR Spoke.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Find where Workday HR absence management AI agent fits in Workday HR Spoke workflows\",\"Compare Workday HR absence management AI agent with related agents in Integration Hub\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: SPOKES\",\"Collection/context: Workday HR Spoke\",\"Workflow signal: record and integration management\"],\"related_products\":[\"Integration Hub\",\"Now Assist AI Agents\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.509501+00:00\",\"updated_at\":\"2026-05-18T20:41:46.791778+00:00\"},{\"id\":\"577a6b94-46cf-44d5-8af0-9059e58b3bb7\",\"name\":\"Workday HR approval management AI agent\",\"category\":\"SPOKES\",\"collection\":\"Workday HR Spoke\",\"description\":\"Workday HR approval management AI agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under SPOKES / Workday HR Spoke.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Find where Workday HR approval management AI agent fits in Workday HR Spoke workflows\",\"Compare Workday HR approval management AI agent with related agents in Integration Hub\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: SPOKES\",\"Collection/context: Workday HR Spoke\",\"Workflow signal: record and integration management\"],\"related_products\":[\"Integration Hub\",\"Now Assist AI Agents\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.509501+00:00\",\"updated_at\":\"2026-05-18T20:41:46.871066+00:00\"},{\"id\":\"be09bca5-1b8c-4dae-a55d-fafb1bf82858\",\"name\":\"Workday HR feedback management AI agent\",\"category\":\"SPOKES\",\"collection\":\"Workday HR Spoke\",\"description\":\"Workday HR feedback management AI agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under SPOKES / Workday HR Spoke.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Find where Workday HR feedback management AI agent fits in Workday HR Spoke workflows\",\"Compare Workday HR feedback management AI agent with related agents in Integration Hub\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: SPOKES\",\"Collection/context: Workday HR Spoke\",\"Workflow signal: record and integration management\"],\"related_products\":[\"Integration Hub\",\"Now Assist AI Agents\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.509501+00:00\",\"updated_at\":\"2026-05-18T20:41:46.945288+00:00\"},{\"id\":\"92adbe22-72f3-46b4-acde-18e40a2868da\",\"name\":\"Workday HR goals management AI agent\",\"category\":\"SPOKES\",\"collection\":\"Workday HR Spoke\",\"description\":\"Workday HR goals management AI agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under SPOKES / Workday HR Spoke.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Find where Workday HR goals management AI agent fits in Workday HR Spoke workflows\",\"Compare Workday HR goals management AI agent with related agents in Integration Hub\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: SPOKES\",\"Collection/context: Workday HR Spoke\",\"Workflow signal: record and integration management\"],\"related_products\":[\"Integration Hub\",\"Now Assist AI Agents\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.509501+00:00\",\"updated_at\":\"2026-05-18T20:41:47.024334+00:00\"},{\"id\":\"ce42b495-d178-40cf-b743-6c7785084e36\",\"name\":\"Workday HR payroll management AI agent\",\"category\":\"SPOKES\",\"collection\":\"Workday HR Spoke\",\"description\":\"Workday HR payroll management AI agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under SPOKES / Workday HR Spoke.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Find where Workday HR payroll management AI agent fits in Workday HR Spoke workflows\",\"Compare Workday HR payroll management AI agent with related agents in Integration Hub\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: SPOKES\",\"Collection/context: Workday HR Spoke\",\"Workflow signal: record and integration management\"],\"related_products\":[\"Integration Hub\",\"Now Assist AI Agents\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.509501+00:00\",\"updated_at\":\"2026-05-18T20:41:47.096909+00:00\"},{\"id\":\"7f6ab82f-9ba2-4c2c-8175-f7d597d55f11\",\"name\":\"Workday HR performance management AI agent\",\"category\":\"SPOKES\",\"collection\":\"Workday HR Spoke\",\"description\":\"Workday HR performance management AI agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under SPOKES / Workday HR Spoke.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Find where Workday HR performance management AI agent fits in Workday HR Spoke workflows\",\"Compare Workday HR performance management AI agent with related agents in Integration Hub\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: SPOKES\",\"Collection/context: Workday HR Spoke\",\"Workflow signal: record and integration management\"],\"related_products\":[\"Integration Hub\",\"Now Assist AI Agents\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.509501+00:00\",\"updated_at\":\"2026-05-18T20:41:47.179029+00:00\"},{\"id\":\"9f84ca78-fb16-40de-b7ec-1ef00059d533\",\"name\":\"Workday HR resource management AI agent\",\"category\":\"SPOKES\",\"collection\":\"Workday HR Spoke\",\"description\":\"Workday HR resource management AI agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under SPOKES / Workday HR Spoke.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Find where Workday HR resource management AI agent fits in Workday HR Spoke workflows\",\"Compare Workday HR resource management AI agent with related agents in 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Provides HR agents and managers with a complete employee profile view without navigating multiple systems. Serves as a foundational data retrieval agent used by other HR AI agents that need employee context.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"HR agents pulling employee details during case resolution\",\"Managers reviewing team member profiles for talent discussions\",\"Other AI agents retrieving employee context for personalized responses\",\"HR business partners accessing employee data for workforce planning\"],\"features\":[\"Comprehensive worker profile data retrieval from HR systems\",\"Employment history including roles, departments, and tenure\",\"Organizational hierarchy and reporting structure information\",\"Skills, certifications, and competency profile access\",\"Integration with HCM platforms for real-time data accuracy\"],\"related_products\":[\"HR Service Delivery\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 5\",\"created_at\":\"2025-12-22T19:05:12.030692+00:00\",\"updated_at\":\"2026-05-18T20:41:47.345752+00:00\"},{\"id\":\"a42e8430-6ac2-472c-b966-af5bfa92a216\",\"name\":\"Workflow Data Fabric Flow Generation AI Agent\",\"category\":\"PLATFORM\",\"collection\":\"Now Assist for WDF\",\"description\":\"Workflow Data Fabric Flow Generation AI Agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under PLATFORM / Now Assist for WDF.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Find where Workflow Data Fabric Flow Generation AI Agent fits in Now Assist for WDF workflows\",\"Compare Workflow Data Fabric Flow Generation AI Agent with related agents in ServiceNow Platform\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory 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Product Knowledge AI Agent with related agents in ServiceNow Platform\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: PLATFORM\",\"Collection/context: Now Assist for WDF\",\"Workflow signal: ServiceNow workflow automation\"],\"related_products\":[\"ServiceNow Platform\",\"Now Assist AI Agents\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.69679+00:00\",\"updated_at\":\"2026-05-18T20:41:47.493845+00:00\"},{\"id\":\"ab24d416-99b4-45c2-a0b5-c66c3961a036\",\"name\":\"Workflow Data Fabric Product Recommendation AI Agent\",\"category\":\"PLATFORM\",\"collection\":\"Now Assist for WDF\",\"description\":\"Workflow Data Fabric Product Recommendation AI Agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under PLATFORM / Now Assist for WDF.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Find where Workflow Data Fabric Product Recommendation AI Agent fits in Now Assist for WDF workflows\",\"Compare Workflow Data Fabric Product Recommendation AI Agent with related agents in ServiceNow Platform\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: PLATFORM\",\"Collection/context: Now Assist for WDF\",\"Workflow signal: triage, classification, or recommendation\"],\"related_products\":[\"ServiceNow Platform\",\"Now Assist AI Agents\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.69679+00:00\",\"updated_at\":\"2026-05-18T20:41:47.567242+00:00\"},{\"id\":\"87fddadb-31da-483f-b3bd-5c45910514a3\",\"name\":\"Workflow Data Fabric Spoke Asset 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1 source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: PLATFORM\",\"Collection/context: Now Assist for WDF\",\"Workflow signal: ServiceNow workflow automation\"],\"related_products\":[\"IT Asset Management\",\"Now Assist AI Agents\",\"Integration Hub\",\"ServiceNow Platform\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.69679+00:00\",\"updated_at\":\"2026-05-18T20:41:47.642664+00:00\"},{\"id\":\"d3e5915b-edf9-47cd-9d1c-38e5e8b9db33\",\"name\":\"Workflow Data Fabric Spoke Install Advisor AI Agent\",\"category\":\"PLATFORM\",\"collection\":\"Now Assist for WDF\",\"description\":\"Workflow Data Fabric Spoke Install Advisor AI Agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under PLATFORM / Now Assist for WDF.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Find where Workflow Data Fabric Spoke Install Advisor AI Agent fits in Now Assist for WDF workflows\",\"Compare Workflow Data Fabric Spoke Install Advisor AI Agent with related agents in Integration Hub\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: PLATFORM\",\"Collection/context: Now Assist for WDF\",\"Workflow signal: ServiceNow workflow automation\"],\"related_products\":[\"Integration Hub\",\"Now Assist AI Agents\",\"ServiceNow Platform\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.69679+00:00\",\"updated_at\":\"2026-05-18T20:41:47.716086+00:00\"},{\"id\":\"89b964a4-2969-4d20-900f-41632104f4d6\",\"name\":\"Workplace Case analyzing AI agent\",\"category\":\"EMPLOYEE\",\"collection\":\"Workplace Case Management\",\"description\":\"Workplace Case analyzing AI agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under EMPLOYEE / Workplace Case Management.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/concept/hrsd-ai-agents.html\",\"use_cases\":[\"Find where Workplace Case analyzing AI agent fits in Workplace Case Management workflows\",\"Compare Workplace Case analyzing AI agent with related agents in HR Service Delivery\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: EMPLOYEE\",\"Collection/context: Workplace Case Management\",\"Workflow signal: ServiceNow workflow automation\"],\"related_products\":[\"HR Service Delivery\",\"Now Assist AI Agents\",\"Employee Workflows\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.509501+00:00\",\"updated_at\":\"2026-05-18T20:41:47.787241+00:00\"},{\"id\":\"fa08df96-0e80-4e95-af54-3a72ea90f83a\",\"name\":\"Workplace Case notes updating AI agent\",\"category\":\"EMPLOYEE\",\"collection\":\"Workplace Case Management\",\"description\":\"Workplace Case notes updating AI agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under EMPLOYEE / Workplace Case Management.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/concept/hrsd-ai-agents.html\",\"use_cases\":[\"Find where Workplace Case notes updating AI agent fits in Workplace Case Management workflows\",\"Compare Workplace Case notes updating AI agent with related agents in HR Service Delivery\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: EMPLOYEE\",\"Collection/context: Workplace Case Management\",\"Workflow signal: ServiceNow workflow automation\"],\"related_products\":[\"HR Service Delivery\",\"Now Assist AI Agents\",\"Employee Workflows\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.509501+00:00\",\"updated_at\":\"2026-05-18T20:41:47.854631+00:00\"},{\"id\":\"fd8970f8-9ffe-492e-85b1-ab150a9e4f0f\",\"name\":\"Workplace Collaboration agent\",\"category\":\"EMPLOYEE\",\"collection\":\"Workplace Reservation Management\",\"description\":\"Workplace Collaboration agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under EMPLOYEE / Workplace Reservation Management.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/concept/hrsd-ai-agents.html\",\"use_cases\":[\"Find where Workplace Collaboration agent fits in Workplace Reservation Management workflows\",\"Compare Workplace Collaboration agent with related agents in HR Service Delivery\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: EMPLOYEE\",\"Collection/context: Workplace Reservation Management\",\"Workflow signal: ServiceNow workflow automation\"],\"related_products\":[\"HR Service Delivery\",\"Now Assist AI Agents\",\"Employee Workflows\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.604795+00:00\",\"updated_at\":\"2026-05-18T20:41:47.935234+00:00\"},{\"id\":\"146ba843-549f-4468-942e-b34d1e3cb02b\",\"name\":\"Workplace Connectors QnA Agent\",\"category\":\"EMPLOYEE\",\"collection\":\"Workplace Connectors\",\"description\":\"Workplace Connectors QnA Agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under EMPLOYEE / 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Agents\",\"Employee Workflows\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.604795+00:00\",\"updated_at\":\"2026-05-18T20:41:48.086501+00:00\"},{\"id\":\"a48f5d2b-663f-41c8-b139-27fcfb48e118\",\"name\":\"Workplace Utilization QnA Agent\",\"category\":\"EMPLOYEE\",\"collection\":\"Workplace Space Management\",\"description\":\"Workplace Utilization QnA Agent is listed in Nicola Attico's ServiceNow AI Agents @ Australia Patch 2 source under EMPLOYEE / Workplace Space Management.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/concept/hrsd-ai-agents.html\",\"use_cases\":[\"Find where Workplace Utilization QnA Agent fits in Workplace Space Management workflows\",\"Compare Workplace Utilization QnA Agent with related agents in HR Service Delivery\",\"Use release and source context to plan ServiceNow AI agent discovery or implementation research\"],\"features\":[\"Source release: Australia Patch 2\",\"Directory category: EMPLOYEE\",\"Collection/context: Workplace Space Management\",\"Workflow signal: ServiceNow workflow automation\"],\"related_products\":[\"HR Service Delivery\",\"Now Assist AI Agents\",\"Employee Workflows\"],\"release_version\":\"Australia Patch 2\",\"created_at\":\"2026-05-18T20:00:39.604795+00:00\",\"updated_at\":\"2026-05-18T20:41:48.156864+00:00\"},{\"id\":\"bacad09e-8ba3-45e9-8f1e-cbb6cb3ef56e\",\"name\":\"Wrike approvals management AI agent\",\"category\":\"Integration AI Agents\",\"collection\":\"Wrike Spoke\",\"description\":\"Manages Wrike approval workflows from ServiceNow including creating, reviewing, and processing approvals on Wrike tasks and projects. Enables cross-platform approval management through ServiceNow governance workflows.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Creating Wrike approvals from ServiceNow change requests\",\"Tracking Wrike approval status within ServiceNow workflows\",\"Processing approvals across both platforms in unified workflows\",\"Managing cross-platform approval chains for project deliverables\"],\"features\":[\"Approval creation and assignment in Wrike\",\"Approval status tracking and updates\",\"Approval decision processing (approve/reject)\",\"Multi-level approval chain supp
1ort\",\"Integration with ServiceNow approval workflows\"],\"related_products\":[\"Integration Hub\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 3\",\"created_at\":\"2025-12-22T19:05:13.260372+00:00\",\"updated_at\":\"2026-05-18T20:41:48.231496+00:00\"},{\"id\":\"d4555ae1-9d11-4ce4-b4d3-5a21984efcef\",\"name\":\"Wrike attachment management AI agent\",\"category\":\"Integration AI Agents\",\"collection\":\"Wrike Spoke\",\"description\":\"Manages Wrike file attachments from ServiceNow including uploading, downloading, and organizing attachments on Wrike tasks and folders. Enables document management across both platforms.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Attaching ServiceNow documents to Wrike project tasks\",\"Downloading Wrike deliverables for ServiceNow record reference\",\"Managing project documentation across both platforms\",\"Synchronizing file attachments between ServiceNow and Wrike\"],\"features\":[\"File attachment upload to Wrike tasks\",\"Attachment download and retrieval\",\"Attachment listing and metadata access\",\"Multi-format file support\",\"Integration with ServiceNow attachment management\"],\"related_products\":[\"Integration Hub\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 3\",\"created_at\":\"2025-12-22T19:05:13.260372+00:00\",\"updated_at\":\"2026-05-18T20:41:48.30713+00:00\"},{\"id\":\"757ba4d6-a655-478f-8020-184f655a6d79\",\"name\":\"Wrike comment management AI agent\",\"category\":\"Integration AI Agents\",\"collection\":\"Wrike Spoke\",\"description\":\"Manages Wrike comments from ServiceNow including adding, retrieving, and managing comments on Wrike tasks. Enables cross-platform collaboration through comment synchronization.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Posting ServiceNow work notes as comments on Wrike tasks\",\"Retrieving Wrike comments for ServiceNow record context\",\"Synchronizing discussion threads between platforms\",\"Adding automated status updates as Wrike comments\"],\"features\":[\"Comment creation on Wrike tasks\",\"Comment retrieval and reading\",\"Comment threading support\",\"Rich text comment formatting\",\"Integration with ServiceNow work notes\"],\"related_products\":[\"Integration Hub\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 3\",\"created_at\":\"2025-12-22T19:05:13.260372+00:00\",\"updated_at\":\"2026-05-18T20:41:48.379082+00:00\"},{\"id\":\"b6d473de-a56a-4741-a05d-053b2db1363d\",\"name\":\"Wrike folder and project management AI agent\",\"category\":\"Integration AI Agents\",\"collection\":\"Wrike Spoke\",\"description\":\"Manages Wrike folders and projects from ServiceNow including creation, organization, and lifecycle management. Enables project structure management across both platforms.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Creating Wrike projects when initiatives are approved in ServiceNow\",\"Organizing project folders aligned with ServiceNow project structure\",\"Managing project status across both platforms\",\"Archiving Wrike projects when ServiceNow projects close\"],\"features\":[\"Folder and project creation in Wrike\",\"Project settings and status management\",\"Folder hierarchy organization\",\"Project lifecycle operations\",\"Integration with ServiceNow project management\"],\"related_products\":[\"Integration Hub\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 3\",\"created_at\":\"2025-12-22T19:05:13.260372+00:00\",\"updated_at\":\"2026-05-18T20:41:48.457295+00:00\"},{\"id\":\"3ca13112-275f-4394-a6be-16da7b48ef40\",\"name\":\"Wrike group management AI agent\",\"category\":\"Integration AI Agents\",\"collection\":\"Wrike Spoke\",\"description\":\"Manages Wrike user groups from ServiceNow for team organization and access control. Enables team structure management across both platforms.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Creating Wrike groups aligned with ServiceNow teams\",\"Managing group membership during organizational changes\",\"Synchronizing team structures between platforms\",\"Setting up groups for project-based access control\"],\"features\":[\"Wrike group creation and management\",\"Group membership operations\",\"Group listing and search\",\"Group permission management\",\"Integration with ServiceNow team structures\"],\"related_products\":[\"Integration Hub\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 3\",\"created_at\":\"2025-12-22T19:05:13.260372+00:00\",\"updated_at\":\"2026-05-18T20:41:48.533658+00:00\"},{\"id\":\"94ad8f7b-2859-474d-a1df-c33b020ab5d7\",\"name\":\"Wrike task management AI agent\",\"category\":\"Integration AI Agents\",\"collection\":\"Wrike Spoke\",\"description\":\"Manages Wrike tasks from ServiceNow including task creation, updates, assignment, and status tracking. Provides the core integration for bidirectional task management between ServiceNow and Wrike.\",\"documentation_url\":\"https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-agents/reference/na-ai-agents.html\",\"use_cases\":[\"Creating Wrike tasks from ServiceNow work items\",\"Synchronizing task status between ServiceNow and Wrike\",\"Managing task assignments across both platforms\",\"Tracking Wrike task progress from ServiceNow dashboards\"],\"features\":[\"Task creation with full detail population\",\"Task status updates and transitions\",\"Task assignment and reassignment\",\"Due date and timeline management\",\"Bidirectional synchronization with ServiceNow tasks\"],\"related_products\":[\"Integration Hub\",\"Now Assist AI Agents\"],\"release_version\":\"Zurich Patch 3\",\"created_at\":\"2025-12-22T19:05:13.260372+00:00\",\"updated_at\":\"2026-05-18T20:41:48.604594+00:00\"},{\"id\":\"8fb2d175-34ea-4252-979a-6c74cce6084d\",\"name\":\"Wrike user management AI agent\",\"category\":\"Integration AI Agents\",\"collection\":\"Wrike Spoke\",\"description\":\"Manages Wrike user accounts from ServiceNow including user provisioning, deprovisioning, and profile management. 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