https://care.soberpedia.ai/assets/SupportPage-CKj96jVu.js

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t==="platform"?e.jsx("span",{className:"inline-flex max-w-full items-center",title:r||vt,children:e.jsx("img",{src:zs,alt:r||vt,className:"h-5 w-auto max-w-[7.5rem] object-contain object-left max-lg:h-4 max-lg:max-w-[6.5rem]"})}):t==="onlyscripts"?e.jsx("span",{className:"inline-flex max-w-full items-center rounded-md px-1.5 py-0.5",style:{backgroundColor:kr},title:r||Et,children:e.jsx("img",{src:Cr,alt:r||Et,className:"h-4 w-auto max-w-[6.5rem] object-contain object-left max-lg:h-3.5"})}):e.jsx(Er,{type:da[t],color:n,className:"truncate",children:r})}function ma({isIncoming:t,searchTerm:r="",showAssignee:n=!1,canManageTicket:a=()=>!1,statusOptions:l=[],inlineEditor:d=null,onInlineEditorChange:u=()=>{},inlineUpdatingId:m="",onUpdatePriority:p=null,onUpdateStatus:i=null}){const x=c=>typeof p=="function"&&a(c),N=c=>typeof i=="function"&&a(c),g=(c,b)=>(d==null?void 0:d.ticketId)===c&&(d==null?void 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0:t.assignedUserIds)?t.assignedUserIds.length?t.assignedUserIds:[Pe]:(t==null?void 0:t.assignedProviderUserId)||Pe}function ge(t,r,n){const a=String(r??"").trim(),l=String(n??"").trim();if(!a||!l)return;const d=t.get(a);t.set(a,{id:a,label:l,count:((d==null?void 0:d.count)||0)+1})}function Se(t){return[...t.values()].sort((r,n)=>r.label.localeCompare(n.label))}function pa(t=[],{priorityLabels:r={},formatStatusLabel:n}={}){const a=new Map,l=new Map,d=new Map,u=new Map,m=new Map,p=new Map;return t.forEach(i=>

5{var f,j;const x=(i==null?void 0:i.presentation)||{},N=us(i,n);ge(a,N,N),ge(l,ms(i),x.topicSortValue);const g=ds(i);ge(d,g,g===St?"No priority set":r[g]||g),ge(u,ps(i),x.requesterName),ge(m,xs(i),x.counterpartyLabel);const y=hs(i);for(const v of Array.isArray(y)?y:[y])ge(p,v,v===Pe?"Unassigned":((j=(f=i.assignees)==null?void 0:f.find(R=>R.id===v))==null?void 0:j.name)||x.assigneeName||"Assigned")}),{statuses:Se(a),topics:Se(l),priorities:xa(Se(d)),requesters:Se(u),counterparties:Se(m),assignees:ha(Se(p))}}function xa(t){const r={high:0,medium:1,low:2,[St]:3};return[...t].sort((n,a)=>(r[n.id]??9)-(r[a.id]??9))}function ha(t){return[...t].sort((r,n)=>r.id===Pe?-1:n.id===Pe?1:r.label.localeCompare(n.label))}function fa(t={},{formatStatusLabel:r}={}){return[{id:"status",getValue:n=>us(n,r),activeValues:t.statuses||[]},{id:"topic",getValue:ms,activeValues:t.topics||[]},{id:"priority",getValue:ds,activeValues:t.priorities||[]},{id:"requester",getValue:ps,activeValues:t.requesters||[]},{id:"counterparty",getValue:xs,activeValues:t.counterparties||[]},{id:"assignee",getValue:hs,activeValues:t.assignees||[]}]}function ba({createdRange:t}={}){return[{id:"created",field:"createdAt",dateRange:t}]}const ga=[t=>{var r;return((r=t==null?void 0:t.presentation)==null?void 0:r.searchText)||""}];function Sa({searchTerm:t="",selection:r={},createdRange:n=null}={}){const a=Object.values(r).some(l=>Array.isArray(l)&&l.length>0);return!!(String(t).trim()||a||n!=null&&n.from)}function $t(){return{statuses:[],topics:[],priorities:[],requesters:[],counterparties:[],assignees:[]}}const rt=[{id:"incoming",label:"Incoming Requests",icon:Zt},{id:"sent",label:"Your Support Tickets",icon:es}],Na=gt.reduce((t,r)=>({...t,[r.value]:r.label}),{});function qt({showHeader:t=!0,businessWorkspace:r=!1}){const{currentUser:n,userDoc:a,userType:l,clientData:d}=ft(),{branding:u}=Ht(),[m,p]=Ds(),i=(u==null?void 0:u.accentColor)||Xt,[x,N]=o.useState([]),[g,y]=o.useState(!0),[f,j]=o.useState(""),[v,R]=o.useState(""),[A,P]=o.useState("incoming"),[k,G]=o.useState($t),[c,b]=o.useState(void 0),[K,Ve]=o.useState({key:"presentation.updatedAt",direction:"desc"}),[ye,L]=o.useState(null),[le,X]=o.useState(""),[J,je]=o.useState(!1),[Be,w]=o.useState(!1),_=o.useMemo(()=>({id:(a==null?void 0:a.id)||(n==null?void 0:n.uid)||null,userType:(a==null?void 0:a.userType)||l||"",email:(a==null?void 0:a.email)||(n==null?void 0:n.email)||null,fullName:(a==null?void 0:a.fullName)||(a==null?void 0:a.name)||(n==null?void 0:n.displayName)||null,clientId:(a==null?void 0:a.clientId)||null,providerNetworkId:(a==null?void 0:a.providerNetworkId)||null,businessId:(a==null?void 0:a.businessId)||null}),[n==null?void 0:n.displayName,n==null?void 0:n.email,n==null?void 0:n.uid,a==null?void 0:a.id,a==null?void 0:a.clientId,a==null?void 0:a.email,a==null?void 0:a.fullName,a==null?void 0:a.name,a==null?void 0:a.providerNetworkId,a==null?void 0:a.businessId,a==null?void 0:a.userType,l]),Q=ir.has(l),Z=l==="Patient"||l==="Standard User",ee=(d==null?void 0:d.name)||(d==null?void 0:d.displayName)||"your care team",te=o.useMemo(()=>ns(),[]),oe=o.useCallback(s=>{const T=new URLSearchParams(m);s?T.set("supportTicketId",s):T.delete("supportTicketId"),p(T)},[m,p]);o.useEffect(()=>{if(!_.id){N([]),y(!1);return}return y(!0),lr({actor:_,onData:T=>{N(Array.isArray(T)?T:[]),j(""),y(!1)},onError:T=>{j(Fe(T,"Unable to load support tickets.")),y(!1)}})},[_]);const z=or(_.userType),D=o.useMemo(()=>cr(x,_),[x,_]),ve=o.useMemo(()=>z?D.filter(s=>!s.presentation.isIncoming):D,[D,z]),ce=o.useMemo(()=>z?D.filter(s=>s.presentation.isIncoming):[],[D,z]),O=z&&A==="incoming",W=O?ce:ve,Y=z&&O,Te=o.useCallback(s=>dr(_,s).canManageQueue,[_]),F=o.useMemo(()=>pa(W,{priorityLabels:Na,formatStatusLabel:Ne}),[W]),{filteredRows:ze,sortedRows:H,filteredCount:De,totalCount:de}=o.useMemo(()=>Hs(W,{searchTerm:v,searchFields:ga,filters:fa(k,{formatStatusLabel:Ne}),dateFilters:ba({createdRange:c}),sortKey:K.key,sortDirection:K.direction}),[W,c,v,k,K.direction,K.key]);o.useEffect(()=>{wt({source:"support-tenant-table",ticketIds:H.map(s=>s.id)})},[H]),o.useEffect(()=>()=>

5{wt({source:"",ticketIds:[]})},[]);const se=de>0&&Sa({searchTerm:v,selection:k,createdRange:c}),ue=o.useCallback(()=>{R(""),G($t()),b(void 0)},[]),ke=o.useCallback(s=>{Ve(T=>T.key!==s?{key:s,direction:"asc"}:T.direction==="asc"?{key:s,direction:"desc"}:{key:null,direction:"asc"})},[]),U=o.useCallback((s,T)=>{G(E=>({...E,[s]:T}))},[]),me=o.useMemo(()=>Z?x.some(s=>(s==null?void 0:s.isActive)===!0):!1,[Z,x]),re=o.useCallback(async(s,T)=>{if(!(s!=null&&s.id)||T===(s.severity||null)){L(null);return}X(s.id);try{await ur({ticketId:s.id,severity:T}),L(null),V.success(T?`Priority set to ${Me(T)}.`:"Priority cleared.")}catch(E){V.error(Fe(E,"Unable to update ticket priority."))}finally{X("")}},[]),pe=o.useCallback(async(s,T)=>{if(!(s!=null&&s.id)||T===s.status){L(null);return}X(s.id);try{await mr({ticketId:s.id,status:T,statusOptions:te}),L(null),V.success(`Status updated to ${Ne(T)}.`)}catch(E){V.error(Fe(E,"Unable to update ticket status."))}finally{X("")}},[te]),xe=o.useMemo(()=>ma({isIncoming:O,searchTerm:v,showAssignee:Y,canManageTicket:Te,statusOptions:te,inlineEditor:ye,onInlineEditorChange:L,inlineUpdatingId:le,onUpdatePriority:re,onUpdateStatus:pe}),[Te,re,pe,ye,le,O,v,Y,te]);async function Ce(s){var S,I;const T=(s==null?void 0:s.category)||"",E=((S=s==null?void 0:s.subject)==null?void 0:S.trim())||"",ne=((I=s==null?void 0:s.description)==null?void 0:I.trim())||"",he=(s==null?void 0:s.severity)||null,Ye=Array.isArray(s==null?void 0:s.attachments)?s.attachments:[],Ge=pr(s==null?void 0:s.linkedRecords),Ke=(s==null?void 0:s.relatedPharmacyId)||null,Le=(s==null?void 0:s.pharmacyName)||null,Qe=(s==null?void 0:s.relatedPatientId)||null,We=(s==null?void 0:s.relatedPatientName)||null,He=(s==null?void 0:s.relatedPatientEmail)||null,Xe=(s==null?void 0:s.recipientType)||null,Je=(s==null?void 0:s.recipientProviderNetworkId)||null,Ze=(s==null?void 0:s.onlyScriptsSourceType)||null,h=(s==null?void 0:s.onlyScriptsSourceId)||null;if(!T)return V.error("Choose a topic first."),!1;if(!E)return V.error("Subject is required."),!1;if(!ne)return V.error("Description is required."),!1;if(Q&&!he)return V.error("Select a priority level before submitting."),!1;if(me)return V.error("Patients can only have one active support ticket at a time."),!1;je(!0);try{const q=await xr({actor:_,category:T,subject:E,description:ne,severity:he,attachments:Ye,linkedRecords:Ge,relatedPharmacyId:Ke,pharmacyName:Le,relatedPatientId:Qe,relatedPatientName:We,relatedPatientEmail:He,recipientType:Z?"client":Xe,recipientProviderNetworkId:Je,onlyScriptsSourceType:Ze,onlyScriptsSourceId:h});return V.success("Support ticket submitted."),w(!1),q!=null&&q.ticket&&oe(q.ticket.id),!0}catch(q){return V.error(Fe(q,"Unable to submit support ticket.")),!1}finally{je(!1)}}const ae=O?"Incoming Requests":"Your Support Tickets",Re=f?"Support tickets could not be loaded.":de===0?O?"No requests yet. Requests routed to your team will appear here.":"No support tickets yet. Create one to get started.":"No tickets match these filters.",$=o.useMemo(()=>[be({id:"status",filters:F.statuses,activeFilters:k.statuses,onFilterChange:s=>U("statuses",s),defaultLabel:"All statuses"}),be({id:"topic",filters:F.topics,activeFilters:k.topics,onFilterChange:s=>U("topics",s),defaultLabel:"All topics",searchable:!0}),be({id:"priority",filters:F.priorities,activeFilters:k.priorities,onFilterChange:s=>U("priorities",s),defaultLabel:"All priorities"}),O?be({id:"requester",filters:F.requesters,activeFilters:k.requesters,onFilterChange:s=>U("requesters",s),defaultLabel:"All requesters",searchable:!0}):null,be({id:"counterparty",filters:F.counterparties,activeFilters:k.counterparties,onFilterChange:s=>U("counterparties",s),defaultLabel:O?"All accounts":"All recipients",searchable:!0}),Y?be({id:"assignee",filters:F.assignees,activeFilters:k.assignees,onFilterChange:s=>U("assignees",s),defaultLabel:"All assignees",searchable:!0}):null,Xs({id:"created",label:"Created",date:c,setDate:b})].filter(Boolean),[c,F,O,k,Y,U]);return e.jsxs("div",{className:`app-page-shell space-y-6 max-lg:space-y-3 ${r?"business-support-page":""}`,children:[t?r?e.jsx(Qs,{title:"Support",description:"Create requests and track responses.",testId:"section-support-header"}):e.jsx(Rr,{title:"Support",description:Z?`Submit support requests to ${ee} and track responses here.`:"Submit support requests and track updates from the GEN Health team."}):null,z?e.jsx(Ys,{className:"border border-subtle bg-surface-raised p-1 max-lg:p-0.5",children:e.jsxs("div",{className:"relative",children:[e.jsx("div",{className:`absolute bottom-0 top-0 rounded-lg shadow-sm transition-transform motion-reduce:transition-none ${r?"[transition-duration:var(--business-motion-base)] [transition-timing-function:var(--business-motion-ease)]":"duration-300 ease-out"}`,style:{backgroundColor:i,width:`${100/rt.length}%`,left:0,transform:`translateX(${rt.findIndex(s=>s.id===A)*100}%)`}}),e.jsx("div",{className:"relative flex",children:rt.map(s=>{const T=s.icon,E=A===s.id,ne=s.id==="incoming"?ce.length:ve.length;return e.jsxs("button",{type:"button",onClick:()=>P(s.id),"aria-pressed":E,"data-testid":`button-support-queue-${s.id}`,className:`relative z-raised inline-flex min-w-0 flex-1 items-center justify-center gap-1.5 rounded-lg px-2 py-2 text-2xs font-medium transition-colors duration-200 sm:gap-2 sm:px-4 sm:py-2.5 sm:text-sm ${E?"text-white":"text-slate-600 hover:text-slate-900 dark:text-slate-400 dark:hover:text-slate-200"}`,children:[e.jsx(T,{className:"hidden size-4 shrink-0 sm:block","aria-hidden":"true"}),e.jsx("span",{className:"truncate",children:s.label}),g?e.jsx(qe,{className:`h-5 w-8 rounded-full ${E?"bg-white/25":"bg-slate-200 dark:bg-slate-600"}`}):e.jsx(bt,{variant:"secondary",className:`h-5 min-w-[20px] shrink-0 px-1.5 ${E?"border-white bg-white":"bg-slate-100 text-slate-700 dark:bg-slate-700 dark:text-slate-300"}`,style:E?{color:i}:void 0,children:ne})]},s.id)})})]})}):null,e.jsx(Ws,{id:"support-tickets",title:ae,icon:O?Zt:es,accentColor:i,className:"min-w-0",loading:g,error:f,filteredCount:De,totalCount:de,actions:e.jsxs(B,{type:"button",onClick:()=>w(!0),disabled:J||me,className:"h-8 rounded-full px-3 text-xs font-semibold text-white hover:opacity-90",style:{backgroundColor:i},"data-testid":"button-support-create-ticket",children:[e.jsx(Qt,{className:"mr-1.5 size-3.5"}),e.jsx("span",{className:"max-lg:hidden",children:"Create Support Ticket"}),e.jsx("span",{className:"lg:hidden",children:"New ticket"})]}

5),search:{value:v,onChange:R,placeholder:"Search by subject, requester, account, topic, or patient…",testId:"input-support-tickets-search"},filters:$,hasActiveFilters:se,onClearFilters:ue,headerExtra:me?e.jsx("p",{className:"text-xs text-amber-600 dark:text-amber-300",children:"You already have an active support ticket. Please close it before creating a new one."}):null,columns:xe,rows:H,rowKey:"id",rowClick:s=>oe(s.id),rowKeyboardAccessible:!0,rowAriaLabel:s=>`Open support ticket ${(s==null?void 0:s.subject)||(s==null?void 0:s.id)}`,rowTestId:s=>`row-support-ticket-${s==null?void 0:s.id}`,sortKey:K.key,sortDirection:K.direction,onSort:ke,csvExport:{feature:"support-tickets",tenantSlug:u==null?void 0:u.businessName,view:{getRows:()=>ze},allData:{mode:"client",getRows:()=>D,label:"Export both queues"}},compactDensity:!0,virtualized:!0,stretchToMaxHeight:!0,tableTestId:"table-support-tickets",tableLabel:`${ae} table`,emptyMessage:Re}),e.jsx(ra,{open:Be,onOpenChange:w,severityRequired:Q,hasActivePatientTicket:me,submitting:J,onSubmit:Ce})]})}const ya=new Set(["Patient","Standard User"]);function pn({showHeader:t=!0,businessWorkspace:r=!1}){const{userType:n,clientData:a,loading:l}=ft();return l?e.jsx(Gs,{title:"Support",description:"Review support options and support history.",message:"Loading support…"}):ya.has(n)?Ks(a)?e.jsx(qt,{showHeader:t,businessWorkspace:r}):e.jsx(Tt,{to:"/dashboard",replace:!0}):n==="Provider"||n==="Provider Delegate"||n==="Business Admin"||n==="Business Location Admin"||n==="Business Provider"||n==="Business Provider Delegate"||n==="Business Staff"||n==="Provider Network Admin"||n==="Client Admin"||n==="Client Staff"?e.jsx(qt,{showHeader:t,businessWorkspace:r}):e.jsx(Tt,{to:"/dashboard",replace:!0})}export{pn as default};