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1<title>Terms of service — Traack</title><meta name="description" content="We build custom AI workflows that do the busy work of internal auditing and SOX compliance evidence gathering. Zero data retention and SOC 2 compliant."/><meta property="og:title" content="Traack — AI agents for internal audit and SOX compliance teams"/><meta property="og:description" content="Custom AI workflows that do the busy work of internal auditing and SOX compliance evidence gathering."/><meta property="og:type" content="website"/><meta name="twitter:card" content="summary"/><meta name="twitter:title" content="Traack — AI agents for internal audit and SOX compliance teams"/><meta name="twitter:description" content="Custom AI workflows that do the busy work of internal auditing and SOX compliance evidence gathering."/><link rel="icon" href="/icon.svg?icon.0dk1pt81a6_5w.svg" sizes="any" type="image/svg+xml"/><link rel="apple-touch-icon" href="/apple-icon.png?apple-icon.3xf1gsln7cx42.png" sizes="180x180" type="image/png"/><meta name="next-size-adjust" content=""/>
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1</head><body class="bg-tr-bg text-tr-fg antialiased"><div hidden=""><!--$--><!--/$--></div><main class="flex min-h-dvh flex-col"><header class="mx-auto flex h-[68px] w-full max-w-[1120px] items-center justify-between px-6"><a href="/"><span class="inline-flex items-center" style="gap:13px"><svg aria-hidden="true" height="26" viewBox="0 0 64 64" width="26" xmlns="http://www.w3.org/2000/svg"><circle cx="32" cy="32" fill="none" r="29.6" stroke="#25293a" stroke-width="3.2"></circle><path d="M15.9 18H46.4V24.6H35.9V24.6H29.5L35.2 28.7V50.5H32.3L27 46.6V24.6H15.9Z" fill="#25293a" stroke="#25293a" stroke-linejoin="round" stroke-width="1.6"></path><circle cx="41.2" cy="46.9" fill="#4f7fcf" r="3.2"></circle></svg><span class="text-tr-fg" style="font-size:23.400000000000002px;font-weight:600;letter-spacing:-0.03em;line-height:1">traack</span></span></a><nav class="flex items-center gap-6 text-[15px] text-tr-fg2"><a class="hover:text-tr-fg" href="https://cloud.traack.ai/login">Log in</a><a class="rounded-[9px] bg-tr-accent px-4 py-2 font-medium text-white hover:opacity-90" rel="noopener" target="_blank" href="https://calendar.google.com/appointments/schedules/AcZssZ3fpp49V_X2FmE5o5hoRTHB6ADzoIdQXI9WCn0PHBfSS14rTonkU68xL8iVcJJQnduNfIp4P4ym">Book a demo</a></nav></header><article class="mx-auto flex w-full max-w-[720px] flex-col gap-10 px-6 pt-14 pb-24"><div class="flex flex-col gap-3"><h1 class="font-semibold text-[40px] leading-[1.1] tracking-[-0.03em] max-md:text-[32px]">Terms of service</h1><p class="text-[17px] text-tr-fg2 leading-[1.6]">The agreement between you and Traack for use of the service.</p><p class="font-mono text-[12.5px] text-tr-fg3">Last updated <!-- -->7 September 2026</p></div><section class="flex flex-col gap-3"><h2 class="font-semibold text-[22px] tracking-[-0.02em]">Agreement</h2><p class="text-[16px] text-tr-fg2 leading-[1.65]">These terms govern access to and use of the Traack service, including the web application, the agent, integrations and any related consulting work. By creating an account or using the service you agree to these terms on behalf of yourself and, where applicable, the organisation you represent.</p><p class="text-[16px] text-tr-fg2 leading-[1.65]">Where you have a signed order form or master services agreement with Traack, that agreement takes precedence over these terms if they conflict.</p></section><section class="flex flex-col gap-3"><h2 class="font-semibold text-[22px] tracking-[-0.02em]">The service</h2><p class="text-[16px] text-tr-fg2 leading-[1.65]">Traack provides an AI agent that collects, tests and documents audit evidence on your behalf, following test procedures agreed with your team. Traack also provides the consulting work needed to capture those procedures in your workspace.</p><p class="text-[16px] text-tr-fg2 leading-[1.65]">The agent drafts. Your team reviews, decides on every exception and signs off. Traack does not provide audit, assurance, legal or accounting opinions, and its output is not a substitute for the professional judgement of a qualified auditor.</p></section><section class="flex flex-col gap-3"><h2 class="font-semibold text-[22px] tracking-[-0.02em]">Your responsibilities</h2><ul class="flex list-disc flex-col gap-1.5 pl-5 text-[16px] text-tr-fg2 leading-[1.65]"><li>Keep your sign-in credentials confidential and notify us promptly of any unauthorised use of your account.</li><li>Only connect systems and upload evidence that you are authorised to use, and only for the engagement you are using Traack for.</li><li>Do not use the service to build a competing product, to probe or disrupt its infrastructure, or to process data in breach of any law or third-party right.</li><li>Review the agent&#x27;s output before relying on it. You remain responsible for the conclusions your team reaches and files.</li></ul></section><section class="flex flex-col gap-3"><h2 class="font-semibold text-[22px] tracking-[-0.02em]">Your data and our service</h2><p class="text-[16px] text-tr-fg2 leading-[1.65]">You own the evidence, files and workpapers you upload to or create with Traack. You grant Traack a limited licence to process that material solely to provide the service to you. Traack owns the service, the agent, the skills framework and any improvements to them. Skills written for your organisation are licensed to you for the term of your agreement.</p></section><section class="flex flex-col gap-3"><h2 class="font-semibold text-[22px] tracking-[-0.02em]">Fees</h2><p class="text-[16px] text-tr-fg2 leading-[1.65]">Fees, billing cycles and payment terms are set out in your order form. Unless it says otherwise, fees are invoiced annually in advance, are non-refundable and exclude applicable taxes. We may suspend access for invoices more than 30 days overdue after giving written notice.</p></section><section class="flex flex-col gap-3"><h2 class="font-semibold text-[22px] tracking-[-0.02em]">Confidentiality</h2><p class="text-[16px] text-tr-fg2 leading-[1.65]">Each party will keep the other&#x27;s confidential information private and use it only to perform under these terms. Traack treats all evidence you provide as confidential. Our handling of personal data is described 
1in the Privacy policy, which forms part of these terms.</p></section><section class="flex flex-col gap-3"><h2 class="font-semibold text-[22px] tracking-[-0.02em]">Warranties and liability</h2><p class="text-[16px] text-tr-fg2 leading-[1.65]">The service is provided as described in our documentation. Except as expressly stated, Traack disclaims all other warranties, including fitness for a particular purpose. To the extent permitted by law, Traack&#x27;s total liability under these terms is limited to the fees you paid in the twelve months before the claim, and neither party is liable for indirect or consequential loss. Nothing limits liability for fraud, wilful misconduct or a party&#x27;s breach of confidentiality.</p></section><section class="flex flex-col gap-3"><h2 class="font-semibold text-[22px] tracking-[-0.02em]">Term and termination</h2><p class="text-[16px] text-tr-fg2 leading-[1.65]">Either party may terminate for material breach that is not cured within 30 days of written notice. On termination you may export your data for 30 days, after which Traack deletes it as described in the Security page. Sections on ownership, confidentiality, liability and governing law survive termination.</p></section><section class="flex flex-col gap-3"><h2 class="font-semibold text-[22px] tracking-[-0.02em]">Changes and governing law</h2><p class="text-[16px] text-tr-fg2 leading-[1.65]">We may update these terms from time to time. Material changes will be notified to your account contact at least 30 days before they take effect. Continued use of the service after that date is acceptance of the new terms.</p><p class="text-[16px] text-tr-fg2 leading-[1.65]">These terms are governed by the laws of the State of Delaware, United States, and any dispute will be heard in the courts located there. Questions about these terms can be sent to [email protected].</p></section></article><footer class="mx-auto flex w-full max-w-[1120px] flex-wrap items-center justify-between gap-4 px-6 py-8 text-[13px] text-tr-fg3"><span class="flex items-center gap-2"><svg aria-hidden="true" height="16" viewBox="0 0 64 64" width="16" xmlns="http://www.w3.org/2000/svg"><circle cx="32" cy="32" fill="none" r="29.6" stroke="#25293a" stroke-width="3.2"></circle><path d="M15.9 18H46.4V24.6H35.9V24.6H29.5L35.2 28.7V50.5H32.3L27 46.6V24.6H15.9Z" fill="#25293a" stroke="#25293a" stroke-linejoin="round" stroke-width="1.6"></path><circle cx="41.2" cy="46.9" fill="#4f7fcf" r="3.2"></circle></svg>© <!-- -->2026<!-- --> Traack</span><div class="flex flex-wrap gap-x-14 gap-y-6"><div class="flex flex-col gap-2"><a class="hover:text-tr-fg" href="/security">Security</a><a class="hover:text-tr-fg" href="/terms">Terms of service</a><a class="hover:text-tr-fg" href="/privacy">Privacy policy</a></div><div class="flex flex-col gap-2"><a class="hover:text-tr-fg" href="/traack-vs-copilot">Traack vs Microsoft Copilot</a><a class="hover:text-tr-fg" href="/traack-vs-chatgpt">Traack vs ChatGPT</a></div></div></footer></main><!--$--><!--/$-->
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