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1</head><body><a href="#main" class="skip-link">Skip to content</a><header class="sticky top-0 z-40 w-full transition-all duration-300 bg-transparent border-b border-transparent"><div class="mx-auto w-full max-w-7xl px-6 md:px-8 lg:px-12 flex h-16 md:h-20 items-center justify-between gap-4"><a aria-label="Tuulip" class="flex items-center" href="/"><img src="/tuulip-wordmark-dark.png" alt="Tuulip" width="240" height="40" class="block h-11 sm:h-12 md:h-14 w-auto"/></a><nav class="hidden md:flex items-center gap-3 md:gap-3 lg:gap-7"><a class="whitespace-nowrap text-sm font-medium text-navy/80 hover:text-copper transition-colors" href="/#how-it-works">How It Works</a><a class="whitespace-nowrap text-sm font-medium text-navy/80 hover:text-copper transition-colors" href="/#features">Features</a><a class="whitespace-nowrap text-sm font-medium text-navy/80 hover:text-copper transition-colors" href="/pricing">Pricing</a><a class="whitespace-nowrap text-sm font-medium text-navy/80 hover:text-copper transition-colors" href="/faq">FAQ</a><a class="whitespace-nowrap text-sm font-medium text-navy/80 hover:text-copper transition-colors" href="/about">About</a></nav><div class="flex items-center gap-3"><a href="tel:+12677321606" aria-label="Call our AI demo line, two six seven, seven three two, one six zero six" title="Answered by our AI. Call to try the live demo." class="group inline-flex md:hidden xl:inline-flex flex-col items-end whitespace-nowrap leading-tight text-navy hover:text-copper transition-colors"><span class="flex items-center gap-2 text-sm font-medium"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-phone h-4 w-4" aria-hidden="true"><path d="M22 16.92v3a2 2 0 0 1-2.18 2 19.79 19.79 0 0 1-8.63-3.07 19.5 19.5 0 0 1-6-6 19.79 19.79 0 0 1-3.07-8.67A2 2 0 0 1 4.11 2h3a2 2 0 0 1 2 1.72 12.84 12.84 0 0 0 .7 2.81 2 2 0 0 1-.45 2.11L8.09 9.91a16 16 0 0 0 6 6l1.27-1.27a2 2 0 0 1 2.11-.45 12.84 12.84 0 0 0 2.81.7A2 2 0 0 1 22 16.92z"></path></svg><span aria-hidden="true">(267) 732-1606</span></span><span aria-hidden="true" class="text-[10px] font-semibold uppercase tracking-wider text-copper">Live AI demo · try it</span></a><a href="https://control.tuulip.ai/login" rel="noopener noreferrer" class="inline-flex items-center justify-center gap-2 rounded-lg font-semibold transition-all duration-200 ease-brand focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-copper focus-visible:ring-offset-2 disabled:pointer-events-none disabled:opacity-50 border border-navy text-navy bg-transparent hover:bg-navy hover:text-white text-sm px-4 py-2 hidden md:inline-flex whitespace-nowrap">Login</a><a class="inline-flex items-center justify-center gap-2 rounded-lg font-semibold transition-all duration-200 ease-brand focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-copper focus-visible:ring-offset-2 disabled:pointer-events-none disabled:opacity-50 bg-copper text-white shadow-warm hover:bg-copper-light hover:scale-[1.02] active:bg-copper-dark active:scale-100 text-sm px-4 py-2 hidden lg:inline-flex whitespace-nowrap" href="/#demo">Book a Demo</a><button type="button" aria-label="Open menu" class="md:hidden rounded-lg p-2 text-navy hover:bg-warm-gray transition-colors"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-menu h-6 w-6" aria-hidden="true"><line x1="4" x2="20" y1="12" y2="12"></line><line x1="4" x2="20" y1="6" y2="6"></line><line x1="4" x2="20" y1="18" y2="18"></line></svg></button></div></div></header><main id="main"><section class="bg-warm-gray/40 pb-10 pt-20 md:pb-14 md:pt-28"><div class="mx-auto w-full max-w-7xl px-6 md:px-8 lg:px-12"><div class="max-w-3xl"><p class="text-xs font-semibold uppercase tracking-[0.2em] text-copper">FAQ</p><h1 class="mt-4 font-serif text-4xl leading-tight text-navy md:text-5xl lg:text-6xl">Every question we get from dental practices.</h1><p class="mt-6 text-lg text-text-light md:text-xl">Setup time, PMS integrations, <span class="whitespace-nowrap">HIPAA-compliant</span> <!-- -->
1infrastructure, <span class="whitespace-nowrap">after-hours</span> emergencies, pricing, security. Straight answers, no sales speak.</p></div></div></section><section id="faq" aria-labelledby="faq-heading" class="bg-warm-gray/60 py-14 md:py-20">
1<script type="application/ld+json">{"@context":"https://schema.org","@type":"FAQPage","mainEntity":[{"@type":"Question","name":"Will the AI sound like a robot?","acceptedAnswer":{"@type":"Answer","text":"No. It sounds like a well-trained receptionist: natural cadence, real empathy, and a warm tone that matches how you want your practice to show up on the phone. Most patients don't realize they're talking to an AI, and the ones who do don't care because they got what they needed fast. Don't take our word for it: the number on this site is answered by the AI, so call it and judge for yourself. That call is the demo."}},{"@type":"Question","name":"What happens if a caller has a complex clinical question the AI can't handle?","acceptedAnswer":{"@type":"Answer","text":"Clinical questions, treatment-plan discussions, and anything outside its lane get escalated to your team via text, email, or a live warm transfer. We train the AI to know exactly where its limits are, and to hand off before making anyone uncomfortable."}},{"@type":"Question","name":"How long does it take to get set up?","acceptedA
1nswer":{"@type":"Answer","text":"You're live within 30 days. The first couple of weeks we configure everything around your practice: procedures, providers, hours, insurance participation, recall cadence, and scheduling rules. The rest is testing and handoff. You don't lift a finger after the kickoff call."}},{"@type":"Question","name":"Does it work with Dentrix, Eaglesoft, or my existing PMS?","acceptedAnswer":{"@type":"Answer","text":"Yes. We integrate with Dentrix, Eaglesoft, Open Dental, Dentrix Ascend, Curve Hero, Denticon, and more. If your PMS is unusual, tell us and we'll build the connection."}},{"@type":"Question","name":"Can it handle emergency and after-hours calls differently?","acceptedAnswer":{"@type":"Answer","text":"Absolutely. You define what counts as a dental emergency, like a toothache, broken tooth, or post-op complication; how after-hours calls should be routed; and which providers are on call. The AI follows those rules the same way your best front desk manager would: triaging urgency, booking the right appointment, and keeping the patient informed."}},{"@type":"Question","name":"Is Tuulip HIPAA-compliant?","acceptedA
1nswer":{"@type":"Answer","text":"Yes. Tuulip is built for healthcare from day one. PHI is encrypted in transit and at rest, we're HIPAA-compliant, and a signed Business Associate Agreement (BAA) and SLA are included with every plan. Our SOC 2 certification is in progress. HIPAA compliance isn't an afterthought; it's table stakes for us."}},{"@type":"Question","name":"What if I want to change how calls are handled?","acceptedAnswer":{"@type":"Answer","text":"You're always in control. You can update scripts, scheduling logic, insurance rules, or escalation paths at any time, and we make the changes fast, usually same day. You're never stuck waiting on a ticket queue or an engineer in a different time zone."}},{"@type":"Question","name":"How is this different from a regular answering service?","acceptedAnswer":{"@type":"Answer","text":"An answering service takes a message. We book the appointment. The AI knows your providers, your schedule, your insurance participation, and your recall cadence, so it actually schedules patients, confirms appointments, and follows up. It's your front office, not a voicemail with a human accent."}}
1,{"@type":"Question","name":"What does it cost?","acceptedAnswer":{"@type":"Answer","text":"Plans are flat and priced per location: $399/mo for after-hours coverage, $599/mo to add daytime overflow (our most popular), and $999/mo for every call answered 24/7. Multi-location groups and DSOs get custom pricing. Most practices end up paying a fraction of what they currently spend on front desk staff, answering services, and disconnected software, and they get more done."}},{"@type":"Question","name":"Are we locked into a long-term contract?","acceptedAnswer":{"@type":"Answer","text":"No. We don't lock practices into long-term contracts; we'd rather earn your business by doing the job well than hold you to a multi-year commitment. We're happy to walk through the specifics of terms and pricing on the demo call."}},{"@type":"Question","name":"Is my data secure?","acceptedAnswer":{"@type":"Answer","text":"Yes. We're HIPAA-compliant, with SOC 2 certification in progress. All patient data is encrypted in transit and at rest, we don't share or sell any of it, and you own everything the AI handles on your behalf. A signed BAA and SLA come with every plan, and we're happy to walk through our security setup in detail on the demo call."}},{"@type":"Question","name":"Can it handle multiple calls at the same time?","acceptedA
1nswer":{"@type":"Answer","text":"Yes, as many as come in. The AI handles simultaneous calls without hold times, so a Monday morning rush or a winter surge doesn't mean lost new patients. Every caller gets the same fast, professional experience."}}]}</script>
1<div class="mx-auto w-full max-w-7xl px-6 md:px-8 lg:px-12"><div class="mx-auto max-w-3xl"><div class=""><div class="rounded-2xl border border-navy/10 bg-warm-gray/40 px-6 md:px-8"><div class="border-b border-mid-gray"><button type="button" aria-expanded="true" class="flex w-full items-center justify-between gap-4 py-5 text-left font-semibold text-navy hover:text-copper transition-colors rounded focus:outline-none focus-visible:ring-2 focus-visible:ring-copper focus-visible:ring-offset-2 focus-visible:ring-offset-warm-gray"><span class="text-lg">Will the AI sound like a robot?</span><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-chevron-down h-5 w-5 shrink-0 transition-transform duration-300 ease-brand rotate-180"><path d="m6 9 6 6 6-6"></path></svg></button><div class="overflow-hidden" style="height:auto;opacity:1"><div class="pb-5 pr-8 text-text-light leading-relaxed"><p>No. It sounds like a <span class="whitespace-nowrap">well-trained</span> receptionist: natural cadence, real empathy, and a warm tone that matches how you want your practice to show up on the phone. Most patients don't realize they're talking to an AI, and the ones who do don't care because they got what they needed fast. Don't take our word for it: the number on this site is answered by the AI, so call it and judge for yourself. That call is the demo.</p></div></div></div><div class="border-b border-mid-gray"><button type="button" aria-expanded="false" class="flex w-full items-center justify-between gap-4 py-5 text-left font-semibold text-navy hover:text-copper transition-colors rounded focus:outline-none focus-visible:ring-2 focus-visible:ring-copper focus-visible:ring-offset-2 focus-visible:ring-offset-warm-gray"><span class="text-lg">What happens if a caller has a complex clinical question the AI can't handle?</span><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-chevron-down h-5 w-5 shrink-0 transition-transform duration-300 ease-brand"><path d="m6 9 6 6 6-6"></path></svg></button></div><div class="border-b border-mid-gray"><button type="button" aria-expanded="false" class="flex w-full items-center justify-between gap-4 py-5 text-left font-semibold text-navy hover:text-copper transition-colors rounded focus:outline-none focus-visible:ring-2 focus-visible:ring-copper focus-visible:ring-offset-2 focus-visible:ring-offset-warm-gray"><span class="text-lg">How long does it take to get set up?</span><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-chevron-down h-5 w-5 shrink-0 transition-transform duration-300 ease-brand"><path d="m6 9 6 6 6-6"></path></svg></button></div><div class="border-b border-mid-gray"><button type="button" aria-expanded="false" class="flex w-full items-center justify-between gap-4 py-5 text-left font-semibold text-navy hover:text-copper transition-colors rounded focus:outline-none focus-visible:ring-2 focus-visible:ring-copper focus-visible:ring-offset-2 focus-visible:ring-offset-warm-gray"><span class="text-lg">Does it work with Dentrix, Eaglesoft, or my existing PMS?</span><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-chevron-down h-5 w-5 shrink-0 transition-transform duration-300 ease-brand"><path d="m6 9 6 6 6-6"></path></svg></button></div><div class="border-b border-mid-gray"><button type="button" aria-expanded="false" class="flex w-full items-center justify-between gap-4 py-5 text-left font-semibold text-navy hover:text-copper transition-colors rounded focus:outline-none focus-visible:ring-2 focus-visible:ring-copper focus-visible:ring-offset-2 focus-visible:ring-offset-warm-gray"><span class="text-lg">Can it handle emergency and <span class="whitespace-nowrap">after-hours</span> calls differently?</span><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-chevron-down h-5 w-5 shrink-0 transition-transform duration-300 ease-brand"><path d="m6 9 6 6 6-6"></path></svg></button></div><div class="border-b border-mid-gray"><button type="button" aria-expanded="false" class="flex w-full items-center justify-between gap-4 py-5 text-left font-semibold text-navy hover:text-copper transition-colors rounded focus:outline-none focus-visible:ring-2 focus-visible:ring-copper focus-visible:ring-offset-2 focus-visible:ring-offset-warm-gray"><span class="text-lg">Is Tuulip <span class="whitespace-nowrap">HIPAA-compliant</span>?</span><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-chevron-down h-5 w-5 shrink-0 transition-transform duration-300 ease-brand"><path d="m6 9 6 6 6-6"></path></svg></button></div><div class="border-b border-mid-gray"><button type="button" aria-expanded="false" class="flex w-full items-center justify-between gap-4 py-5 text-left font-semibold text-navy hover:text-copper transition-colors rounded focus:outline-none focus-visible:ring-2 focus-visible:ring-copper focus-visible:ring-offset-2 focus-visible:ring-offset-warm-gray"><span class="text-lg">What if I want to change how calls are handled?</span><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-chevron-down h-5 w-5 shrink-0 transition-transform duration-300 ease-brand"><path d="m6 9 6 6 6-6"></path></svg></button></div><div class="border-b border-mid-gray"><button type="button" aria-expanded="false" class="flex w-full items-center justify-between gap-4 py-5 text-left font-semibold text-navy hover:text-copper transition-colors rounded focus:outline-none focus-visible:ring-2 focus-visible:ring-copper focus-visible:ring-offset-2 focus-visible:ring-offset-warm-gray"><span class="text-lg">How is this different from a regular answering service?</span><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-chevron-down h-5 w-5 shrink-0 transition-transform duration-300 ease-brand"><path d="m6 9 6 6 6-6"></path></svg></button></div><div class="border-b border-mid-gray"><button type="button" aria-expanded="false" class="flex w-full items-center justify-between gap-4 py-5 text-left font-semibold text-navy hover:text-copper transition-colors rounded focus:outline-none focus-visible:ring-2 focus-visible:ring-copper focus-visible:ring-offset-2 focus-visible:ring-offset-warm-gray"><span class="text-lg">What does it cost?</span><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-chevron-down h-5 w-5 shrink-0 transition-transform duration-300 ease-brand"><path d="m6 9 6 6 6-6"></path></svg></button></div><div class="border-b border-mid-gray"><button type="button" aria-expanded="false" class="flex w-full items-center justify-between gap-4 py-5 text-left font-semibold text-navy hover:text-copper transition-colors rounded focus:outline-none focus-visible:ring-2 focus-visible:ring-copper focus-visible:ring-offset-2 focus-visible:ring-offset-warm-gray"><span class="text-lg">Are we locked into a <span class="whitespace-nowrap">long-term</span> contract?</span><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-chevron-down h-5 w-5 shrink-0 transition-transform duration-300 ease-brand"><path d="m6 9 6 6 6-6"></path></svg></button></div><div class="border-b border-mid-gray"><button type="button" aria-expanded="false" class="flex w-full items-center justify-between gap-4 py-5 text-left font-semibold text-navy hover:text-copper transition-colors rounded focus:outline-none focus-visible:ring-2 focus-visible:ring-copper focus-visible:ring-offset-2 focus-visible:ring-offset-warm-gray"><span class="text-lg">Is my data secure?</span><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-chevron-down h-5 w-5 shrink-0 transition-transform duration-300 ease-brand"><path d="m6 9 6 6 6-6"></path></svg></button></div><div class="border-b border-mid-gray"><button type="button" aria-expanded="false" class="flex w-full items-center justify-between gap-4 py-5 text-left font-semibold text-navy hover:text-copper transition-colors rounded focus:outline-none focus-visible:ring-2 focus-visible:ring-copper focus-visible:ring-offset-2 focus-visible:ring-offset-warm-gray"><span class="text-lg">Can it handle multiple calls at the same time?</span><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-chevron-down h-5 w-5 shrink-0 transition-transform duration-300 ease-brand"><path d="m6 9 6 6 6-6"></path></svg></button></div></div><p class="mt-6 text-sm text-text-light">Still have questions?<!-- --> <a href="/#demo" class="inline-block py-1.5 font-semibold text-copper hover:text-copper-dark md:py-0">Book a demo</a>.</p></div></div></div></section></main><footer class="bg-navy text-white/80"><div class="mx-auto w-full max-w-7xl px-6 md:px-8 lg:px-12 py-16 md:py-20"><div class="grid grid-cols-1 gap-10 md:grid-cols-3"><div><a aria-label="Tuulip" class="inline-flex items-center" href="/"><img 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