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1ort bulk data import during initial setup. You can also use our CSV import feature or API endpoints to migrate data from legacy systems. Contact support for complex migration scenarios."},{question:"What happens if I exceed my plan limits?",answer:"When approaching limits, you'll receive notifications. If exceeded, workflows pause gracefully until your next billing cycle or you can upgrade your plan immediately to continue operations without data loss."},{question:"How do I schedule workflows to run at specific times?",answer:"Use our time-based triggers to schedule workflows. You can set up daily, weekly, monthly schedules, or create custom cron expressions for complex timing requirements."},{question:"What's the difference between public and private workflows?",answer:"Private workflows are accessible only to your account and team members. Public workflows can be shared with the Yanok community as templates, helping others discover useful automation patterns."},{question:"How do I handle conditional logic in workflows?",answer:"Use our conditional blocks to create if-then logic. You can set up multiple conditions based on data values, trigger sources, or previous action results to create sophisticated automation flows."}]},{category:"Account & Billing",questions:[{question:"How do I upgrade my plan?",answer:"You can upgrade your plan anytime from your account dashboard. Go to Settings > Billing and select your desired plan. Changes take effect immediately, and you'll only pay the prorated difference."},{question:"What payment methods do you accept?",answer:"We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and bank transfers for enterprise customers. All payments are processed securely through our certified payment providers."},{question:"Can I cancel my subscription anytime?",answer:"Yes, you can cancel your subscription at any time. Your account will remain active until the end of your current billing period. No cancellation fees apply, and you can reactivate your account anytime."},{question:"Is there a free trial available?",answer:"Yes, we offer a 14-day free trial with full access to our platform features. No credit card is required to start your trial, and you can upgrade to a paid plan at any time."},{question:"What happens to my data if I cancel?",answer:"Your workflow configurations and data remain accessible for 30 days after cancellation. You can export your data or reactivate your account during this period. After 30 days, data is permanently deleted as per our data retention policy."},{question:"How does billing work for team accounts?",answer:"Team accounts are billed monthly based on the number of active users. You can add or remove team members anytime, and billing adjusts automatically for the next cycle."},{question:"Are there any setup fees?",answer:"No setup fees for any plan. You only pay the monthly or annual subscription fee. Enterprise customers may have optional professional services available for custom implementations."},{question:"Can I get a refund if I'm not satisfied?",answer:"We offer a 30-day money-back guarantee for all new subscriptions. If you're not completely satisfied, contact our support team for a full refund within the first 30 days."},{question:"How do I update my billing information?",answer:"Access your account dashboard, go to Settings > Billing, and click 'Update Payment Method'. You can change credit cards, billing addresses, and download invoices from this section."},{question:"Do you offer discounts for non-profits or educational institutions?",answer:"Yes, we provide special pricing for qualified non-profit organizations and educational institutions. Contact our sales team with your organization details to apply for discounted rates."},{question:"How do usage-based charges work?",answer:"Usage-based charges apply when you exceed your plan's included workflow executions or API calls. Overage rates are clearly displayed in your plan details, and you can set spending limits to control costs."},{question:"Can I switch between monthly and annual billing?",answer:"Yes, you can switch billing frequencies anytime. Annual billing offers a discount compared to monthly billing. Changes take effect at your next billing cycle unless you choose immediate upgrade."}]},{category:"Technical Support",questions:[{question:"Why is my workflow not triggering?",answer:"Common causes include: incorrect trigger conditions, authentication issues with connected apps, or rate limiting. Check your workflow logs in the dashboard for detailed error messages. Ensure all c

1onnected apps have proper permissions."},{question:"How do I troubleshoot API connection errors?",answer:"First, verify your API credentials are current and have the required permissions. Check if the external service is experiencing downtime. Review our integration documentation for specific setup requirements. Contact support if issues persist."},{question:"What are the API rate limits?",answer:"Rate limits vary by plan: Starter (1000 requests/hour), Professional (10,000 requests/hour), Enterprise (custom limits). These limits reset hourly and are monitored in real-time in your dashboard."},{question:"How do I monitor workflow performance?",answer:"Use the Analytics dashboard to track workflow execution times, success rates, and error frequencies. Set up alerts for failed workflows and monitor resource usage to optimize performance."},{question:"Can I test workflows before going live?",answer:"Yes, use our sandbox environment to test workflows with sample data. 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Logs are retained for 30 days and can be exported for analysis."},{question:"What's the best way to handle timeout errors?",answer:"Increase timeout values for slow external APIs, implement retry logic with exponential backoff, and use asynchronous processing for long-running operations. Monitor response times to identify optimal timeout settings."}]},{category:"Developer & API",questions:[{question:"How do I authenticate with the Yanok API?",answer:"All API requests require a Bearer token. Generate an API key from Settings > API Keys in your dashboard. Include it as 'Authorization: Bearer YOUR_TOKEN' in every request header. Tokens support granular scopes like pipelines:read and executions:write."},{question:"What programming languages are supported by the SDK?",answer:"Yanok provides official SDKs for JavaScript/TypeScript, Python, Go, Ruby, and PHP. All SDKs handle authentication, rate limiting, and retries automatically. 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1ort automatic credential refresh."},{question:"What is the Model Context Protocol (MCP) integration?",answer:"MCP is a standardized protocol for connecting AI models with external tools and data sources. Yanok natively supports MCP servers from the official registry, enabling your AI agents to access databases, web search, Slack, and 50+ other capabilities."},{question:"How do I monitor pipeline performance programmatically?",answer:"Use GET /v1/executions to query execution history with filters for status, date range, and pipeline. Each execution includes per-step duration, output data, and error details. Export metrics to Datadog, New Relic, or Splunk via OpenTelemetry."}]},{category:"Security & Compliance",questions:[{question:"Is my data secure with Yanok?",answer:"Yes, we employ enterprise-grade security including AES-256 encryption, SOC 2 compliance, regular security audits, and GDPR compliance. 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