https://zaigo.ai/assets/CustomerPortalDevelopment-B1AnubsB.js

1import{j as e}from"./index-CSXiOleU.js";import{W as t}from"./WorkflowPage-CDfnhvdb.js";import"./PageHero-D4z3UNWW.js";import"./Authority-C1oQBaoV.js";import"./StatBlock-DCdX9-z8.js";/* empty css                      */const a={slug:"customer-portal-development",seo:{title:"B2B Customer Portal Development for Manufacturers — Zaigo",description:"B2B customer portal development: online ordering, documents, invoices and credit limits, delivery tracking, and an AI assistant on your SAP data — built and run in your cloud."},hero:{eyebrow:"Customer Portal Development",index:"01",title:"B2B customer portal development for industrial manufacturers.",lead:"Your customers order by the truckload — through email, EDI, and the mailbox. We build the self-serve portal where they order, track, and pay online, with an AI assistant that answers from your real data. It runs in your cloud, on your SAP data.",meta:["Deployed in your own cloud — GCP or Azure","Your AI operating partner","Built on your SAP and ERP data"],cta:{label:"Book a call",href:"/book-a-call"}},pain:{header:{index:"01",eyebrow:"The problem",title:"No customer self service portal — every order still lands in the mailbox.",intro:"Your customers order by the truckload. But each order arrives as an email, an EDI message, or a phone call — and your people do the rest by hand."},items:[{title:"Orders arrive by email, EDI, and the phone",description:"A customer sends a spreadsheet or a PDF; someone on your side reads it, checks it, and types it into SAP. Every manual order is a delay and a typo waiting to happen — work automation should be doing."},{title:"“Where is my order?” is a phone call",description:"Customers want to know where the truck is on the road. Today that answer sits in a system they cannot see, so they call or email — and your team stops what it is doing to look it up. An AI assistant could answer it from live data."},{title:"Every document goes out one at a time",description:"Order confirmations, packing lists, invoices, price lists — requested by email, found in the ERP, attached, and sent by hand. Credit-limit questions take the same trip."},{title:"Claims live in an inbox thread",description:"A short or damaged shipment arrives as photos in an email, then gets chased across sales, logistics, and finance. Nothing is tracked, nothing is visible to the customer, and every follow-up is another email."},{title:"Your buyers already expect better",description:"The purchasing manager who emails you a PDF orders everything else online. On r/manufacturing they ask who has built a self-service portal for B2B — your customers are asking the same question."}]},cost:{header:{index:"02",eyebrow:"What the mailbox costs",title:"What the mailbox costs — and what a B2B ordering portal pays back.",intro:"From a real scoping call with a global industrial manufacturer: what order-by-email looks like before the build."},stats:[{value:"38 pages",label:"The spec one manufacturer brought to the first call — they had lived the problem long enough to write it down."},{value:"Truckloads",label:"The unit their customers order in — each one still read off an email and keyed into SAP by hand, work an AI agent should be doing."},{value:"4 languages",label:"French and English first, German and Spanish next — one intelligent customer portal, not four."}],note:"From an anonymized scoping call — a global industrial manufacturer, SAP on-premise, customers ordering by the truckload"},process:{header:{index:"03",eyebrow:"How it works",title:"How our web portal development services run — three steps, in your cloud.",intro:"Everything is deployed in your own cloud project — GCP or Azure — with the LLM residing in your environment. Your IT team keeps governance; we build the portal and run it with you."},steps:[{title:"Connect your SAP and ERP data",description:"We extract the data the portal needs — products, prices, customers, orders, invoices, credit limits, shipments — from SAP into a cloud data platform your IT owns. The SAP data extraction your architects already prototyped, hardened for production.",meta:"Your systems, your cloud"},{title:"Build the self-serve portal",description:"Your customers log in and do it themselves — online ordering, order 

1confirmations and packing lists, delivery tracking, invoices and credit-limit visibility, claims. A transactional customer portal, so they avoid EDI and the mailbox and the routine work moves out of your inbox.",meta:"Your customers, not your inbox"},{title:"Add the AI assistant — not a chatbot",description:"An iterative AI assistant that answers from their real data: where the order is, which invoice is open, what the claim status is. It is an AI agent we build and keep improving with you — not a FAQ widget bolted on at the end.",meta:"Answers from your real data"}]},intercept:{kicker:"Who you are hiring",title:"A distributor portal is not a dev-shop project. It is an operation.",body:["Search for B2B portal development and you get dev shops: they quote a build, hand over code, and leave. Portal software vendors rent you their template and still expect you to integrate SAP. We are your AI operating partner — we build the portal in your cloud and run it with you after launch.","An assistant can answer from approved order, invoice, and delivery data. Ongoing support can include reviewing usage, checking answer quality, and agreeing improvements with your team."],link:{label:"See how engagements work",href:"/services"}},faq:{header:{index:"04",eyebrow:"Questions",title:"Asked by manufacturers before the first build.",intro:"Straight answers, before you book anything."},items:[{question:"What is a customer document portal?",answer:"It is the part of the customer portal where buyers serve themselves: order confirmations, packing lists, invoices, price lists, and statements — generated automatically from your ERP data instead of located and emailed by your team. For most manufacturers it is the fastest win: the documents already exist in SAP; the portal just puts them where customers can pull them."},{question:"Is this an EDI alternative, or a replacement?",answer:"An alternative where EDI does not reach. Keep EDI for the handful of accounts that run it well; give everyone else the portal, so they can order and collaborate online and avoid EDI and the mailbox. Orders land in your ERP structured either way — and anything that still arrives as an email goes through AI order-entry automation, so nothing is re-keyed while the portal ramps."},{question:"We run SAP on-premise. Can a portal use that data?",answer:"Yes — that is the standard architecture. SAP data extraction pipelines move product, price, order, and invoice data into a cloud data platform — BigQuery on GCP, or the Azure equivalent — that your IT governs. The portal and the AI assistant read from that platform, so SAP stays the system of record and your team keeps control."},{question:"Is the AI assistant just a chatbot?",answer:"No — the buyer’s own words were “not a chatbot, but an entire iterative AI.” It answers from real data: where the truck is on the road, which invoices are open, what a claim’s status is. It is an AI agent we develop for your environment and keep improving after launch — the same build-and-run pattern as our AI agent development work."},{question:"Where is the portal hosted, and who owns the data?",answer:"In your own cloud project — GCP or Azure — with the LLM residing in your environment. You own the code, the data platform, and the model endpoints; your security team reviews it like any internal system. The design goal from the first call: secure and easy to maintain."},{question:"We already have a spec or an RFP. Can you work from it?",answer:"Yes — one manufacturer arrived with a 38-page spec and a working front-end mock-up, and we priced the build from it. Bring what you have: a spec, a mock-up, or just the mailbox problem. The first call ends with a realistic build plan — cost, timeline, and what ships first."}]},related:[{label:"Sales order processing — AI order entry for the orders that still arrive by email",href:"/workflows/sales-order-processing"},{label:"AI agent development — the build pattern behind the portal assistant",href:"/workflows/ai-agent-development"},{label:"Quote automation — the quoting tool that is not a CRM",href:"/workflows/quote-automation"},{label:"All services",href:"/services"}],sources:[{label:"IBM Think — What is EDI (electronic data interchange)?: the legacy order channel the portal gives customers an alternative to",href:"https://www.ibm.com/think/topics/edi-electronic-data-interchange"},{label:"GS1 — EDI standards: the standards-body reference for the electronic data interchange messages the portal supplements",href:"https://www.gs1.org/standards/edi"},{label:"Google Cloud — SAP on Google Cloud: the official reference for running SAP data workloads on GCP",href:"https://cloud.google.com/solutions/sap"}]};function d(){return e.jsx(t,{"code-path":"src/pages/services/CustomerPortalDevelopment.tsx:9:10",content:a,path:"/services/customer-portal-development"})}export{d as default};