https://zamala.ai/_next/static/chunks/pages/ai-policy-4e9ba881611a5880.js

1(self.webpackChunk_N_E=self.webpackChunk_N_E||[]).push([[8698],{91152:function(e,a,s){(window.__NEXT_P=window.__NEXT_P||[]).push(["/ai-policy",function(){return s(2557)}])},2557:function(e,a,s){"use strict";s.r(a),s.d(a,{default:function(){return ZamalaAiPolicyPage}});var i=s(85893),t=s(9008),n=s.n(t),o=s(41664),l=s.n(o);let r=[{id:"what-zamala-is",title:"1. What Zamala Is"},{id:"what-zamala-is-not",title:"2. What Zamala Is Not"},{id:"data-used",title:"3. Data Zamala Uses to Generate Responses"},{id:"conversation-data",title:"4. How Conversation Data Is Handled"},{id:"no-automated-decisions",title:"5. No Binding Automated Decisions"},{id:"limitations",title:"6. Limitations & Known Risks"},{id:"your-rights",title:"7. Your Rights Regarding AI Data"},{id:"regulatory",title:"8. Regulatory Context"},{id:"human-oversight",title:"9. Human Oversight"},{id:"changes",title:"10. Updates to This Policy"},{id:"contact",title:"11. Contact"}];function ZamalaAiPolicyPage(){return(0,i.jsxs)(i.Fragment,{children:[(0,i.jsxs)(n(),{children:[(0,i.jsx)("title",{children:"Zamala AI — Transparency & Policy | Zamala"}),(0,i.jsx)("meta",{name:"description",content:"How Zamala's AI assistant Zamala works, what data it uses, its limitations, and your rights regarding AI-driven features on the Zamala platform."}),(0,i.jsx)("meta",{name:"robots",content:"index, follow, noai"}),(0,i.jsx)("link",{rel:"canonical",href:"https://zamala.ai/ai-policy"}),(0,i.jsx)("meta",{property:"og:type",content:"website"}),(0,i.jsx)("meta",{property:"og:title",content:"Zamala AI — Transparency & Policy | Zamala"}),(0,i.jsx)("meta",{property:"og:description",content:"How Zamala's AI assistant Zamala works, what data it uses, its limitations, and your rights."}),(0,i.jsx)("meta",{property:"og:url",content:"https://zamala.ai/ai-policy"})]}),(0,i.jsxs)("main",{"aria-labelledby":"ai-policy-heading",className:"w-full max-w-[1124px] mx-auto py-12 px-6",children:[(0,i.jsx)("h1",{id:"ai-policy-heading",className:"text-3xl font-[700] text-ink dark:text-white mb-2 tracking-[-0.5px]",children:"Zamala AI — Transparency & Policy"}),(0,i.jsxs)("p",{className:"text-sm text-ink-55 dark:text-white/50 mb-1",children:["Effective date: ","April 5, 2026"]}),(0,i.jsxs)("p",{className:"text-sm text-ink-55 dark:text-white/50 mb-8",children:["Last updated: ","July 20, 2026"]}),(0,i.jsxs)("p",{className:"mb-6",children:["“",(0,i.jsx)("strong",{children:"Zamala"}),"” is Zamala’s AI-powered assistant, built into the platform to help"," ",(0,i.jsx)("strong",{children:"Event Hosts"})," discover Event Pros and plan events, and to help ",(0,i.jsx)("strong",{children:"Event Pros"})," grow their businesses. This page explains transparently how Zamala works, what data it uses, its limitations, and your rights. It should be read alongside our"," ",(0,i.jsx)(l(),{href:"/privacy",className:"underline text-zamala-violet",children:"Privacy Policy"})," ","(Section 12) and"," ",(0,i.jsx)(l(),{href:"/terms",className:"underline text-zamala-violet",children:"Terms & Conditions"})," ","(Sections 13–14)."]}),(0,i.jsxs)("nav",{"aria-label":"Table of contents",className:"bg-paper dark:bg-dark-bg border border-ink-12 dark:border-dark-edge rounded-lg p-6 mb-10",children:[(0,i.jsx)("h2",{className:"text-base font-bold mb-3 text-ink dark:text-white",children:"Table of Contents"}),(0,i.jsx)("ol",{className:"list-none space-y-1 columns-1 sm:columns-2",children:r.map(e=>(0,i.jsx)("li",{children:(0,i.jsx)("a",{href:"#".concat(e.id),className:"text-sm text-zamala-violet hover:underline",children:e.title})},e.id))})]}),(0,i.jsxs)("section",{"aria-labelledby":"what-zamala-is",children:[(0,i.jsx)("h2",{id:"what-zamala-is",className:"text-xl font-bold mt-10 mb-3 scroll-mt-20",children:"1. What Zamala Is"}),(0,i.jsx)("p",{className:"mb-3",children:"Zamala is an AI assistant powered by large language models (LLMs) integrated into the Zamala platform. Zamala is designed to:"}),(0,i.jsxs)("ul",{className:"list-disc list-inside ml-4 space-y-2",children:[(0,i.jsxs)("li",{children:["Help ",(0,i.jsx)("strong",{children:"Event Hosts"})," receive personalised Event Pro recommendations, explore event ideas, build shortlists, and navigate the planning process."]}),(0,i.jsxs)("li",{children:["Help ",(0,i.jsx)("strong",{children:"Event Pros"})," write business bios, generate custom FAQs, develop pricing strategy, draft professional proposals, analyse technical riders, and improve their profile and communication."]}),(0,i.jsx)("li",{children:"Provide contextual suggestions and content generation based on information you share within the platform."})]}),(0,i.jsxs)("p",{className:"mt-3",children:["Zamala is a ",(0,i.jsx)("strong",{children:"tool to assist and inform"})," — it does not make decisions on your behalf, enter into contracts, or guarantee any outcome."]})]}),(0,i.jsxs)("section",{"aria-labelledby":"what-zamala-is-not",children:[(0,i.jsx)("h2",{id:"what-zamala-is-not",className:"text-xl font-bold mt-10 mb-3 scroll-mt-20",children:"2. What Zamala Is Not"}),(0,i.jsxs)("ul",{className:"list-disc list-inside ml-4 space-y-2",children:[(0,i.jsxs)("li",{children:[(0,i.jsx)("strong",{children:"Not a professional advisor."})," Zamala’s outputs do not constitute legal, financial, insurance, tax, or event management advice. Always seek qualified professional advice for those matters."]}),(0,i.jsxs)("li",{children:[(0,i.jsx)("strong",{children:"Not infallible."})," Like all AI systems, Zamala can produce inaccurate, incomplete, outdated, or inappropriate outputs. This is commonly referred to as “hallucination. ” You should review and verify any content Zamala generates before acting on it or using it publicly."]}),(0,i.jsxs)("li",{children:[(0,i.jsx)("strong",{children:"Not a verification service."})," Zamala does not verify Event Pro credentials, licences, insurance, reviews, or the accuracy of Event Pro-provided information."]}),(0,i.jsxs)("li",{children:[(0,i.jsx)("strong",{children:"Not a decision-maker."})," Zamala does not decide which Event Pro you hire, what contract terms you agree to, or what price you charge. All decisions remain entirely with you."]}),(0,i.jsxs)("li",{children:[(0,i.jsx)("strong",{children:"Not a real-time data source."})," Zamala does not have access to live Event Pro availability, live pricing, or real-time external information unless explicitly integrated."]})]})]}),(0,i.jsxs)("section",{"aria-labelledby":"data-used",children:[(0,i.jsx)("h2",{id:"data-used",className:"text-xl font-bold mt-10 mb-3 scroll-mt-20",children:"3. Data Zamala Uses to Generate Responses"}),(0,i.jsx)("h3",{className:"text-lg font-semibold mt-4 mb-2",children:"For Event Hosts"}),(0,i.jsxs)("ul",{className:"list-disc list-inside ml-4 space-y-1",children:[(0,i.jsx)("li",{children:"Event details you have entered: type, date, location, guest count, budget, style preferences, and notes."}),(0,i.jsx)("li",{children:"Your shortlist activity and search behaviour within the current session."}),(0,i.jsx)("li",{children:"Event Pro data from the Zamala platform: category, location, pricing range, and profile completeness — used to generate relevant recommendations."})]}),(0,i.jsx)("h3",{className:"text-lg font-semibold mt-4 mb-2",children:"For Event Pros"}),(0,i.jsxs)("ul",{className:"list-disc list-inside ml-4 space-y-1",children:[(0,i.jsx)("li",{children:"Your business profile: name, service category, description, location, pricing, and completion status."}),(0,i.jsx)("li",{children:"Content you share within the Zamala chat — such as text you want rewritten, a proposed bio, or pricing questions."}),(0,i.jsx)("li",{children:"Files you upload (e.g., PDF technical riders) for analysis features, where applicable."}),(0,i.jsx)("li",{children:"Lead and event data visible in your Event Pro dashboard, where context is needed for lead-specific assistance."})]}),(0,i.jsx)("p",{className:"mt-3 text-sm text-ink-55 dark:text-white/50",children:"Zamala takes care to minimise the personal data passed to AI processing. We do not pass sensitive personal data (such as payment details or government ID) to Zamala."})]}

1),(0,i.jsxs)("section",{"aria-labelledby":"conversation-data",children:[(0,i.jsx)("h2",{id:"conversation-data",className:"text-xl font-bold mt-10 mb-3 scroll-mt-20",children:"4. How Conversation Data Is Handled"}),(0,i.jsxs)("ul",{className:"list-disc list-inside ml-4 space-y-2",children:[(0,i.jsxs)("li",{children:[(0,i.jsx)("strong",{children:"Processing:"})," messages you send to Zamala are processed in real time to generate responses. This processing may involve third-party AI infrastructure providers (such as Microsoft Azure OpenAI Service) under data processing agreements that prohibit them from using Zamala user data to train their own public models."]}),(0,i.jsxs)("li",{children:[(0,i.jsx)("strong",{children:"Retention:"})," conversation logs may be retained for up to ",(0,i.jsx)("strong",{children:"12 months"})," to allow you to review your chat history and to enable us to improve the service. You may request deletion at any time (see Section 7)."]}),(0,i.jsxs)("li",{children:[(0,i.jsx)("strong",{children:"Isolation:"})," your conversation data is not shared with other users of the platform. Event Pros cannot see Event Host conversations and vice versa."]}),(0,i.jsxs)("li",{children:[(0,i.jsx)("strong",{children:"Service improvement:"})," Zamala may use aggregated, anonymised conversation patterns (never individually identifiable messages) to improve Zamala’s performance and accuracy."]}),(0,i.jsxs)("li",{children:[(0,i.jsx)("strong",{children:"No sale of data:"})," conversation data is never sold or shared with third parties for their own commercial purposes."]})]})]}),(0,i.jsxs)("section",{"aria-labelledby":"no-automated-decisions",children:[(0,i.jsx)("h2",{id:"no-automated-decisions",className:"text-xl font-bold mt-10 mb-3 scroll-mt-20",children:"5. No Binding Automated Decisions"}),(0,i.jsx)("p",{className:"mb-3",children:"Zamala does not use Zamala to make legally binding or significantly consequential decisions about you solely through automated means. Specifically:"}),(0,i.jsxs)("ul",{className:"list-disc list-inside ml-4 space-y-2",children:[(0,i.jsx)("li",{children:"Event Pro recommendations are suggestions only — Event Hosts choose independently."}),(0,i.jsx)("li",{children:"Significant adverse decisions about your account (such as suspension or termination) always involve human review. Routine automated processes — inquiry pricing, inquiry distribution limits, automatic credit returns, and content screening — operate under human oversight, and you may contest any outcome by contacting us."}),(0,i.jsx)("li",{children:"You retain full control over all hiring, booking, and transactional decisions."})]}),(0,i.jsxs)("p",{className:"mt-3",children:["Your rights under PIPEDA and GDPR to human review of automated decisions are respected. If you believe an automated process has affected you in a significant way, contact us at"," ",(0,i.jsx)("a",{href:"mailto:[email protected]",className:"underline text-zamala-violet",children:"[email protected]"}),"."]})]}),(0,i.jsxs)("section",{"aria-labelledby":"limitations",children:[(0,i.jsx)("h2",{id:"limitations",className:"text-xl font-bold mt-10 mb-3 scroll-mt-20",children:"6. Limitations & Known Risks"}),(0,i.jsxs)("ul",{className:"list-disc list-inside ml-4 space-y-2",children:[(0,i.jsxs)("li",{children:[(0,i.jsx)("strong",{children:"Hallucination:"})," AI-generated content may contain factual errors or invented information presented confidently. Always verify critical details independently."]}),(0,i.jsxs)("li",{children:[(0,i.jsx)("strong",{children:"Bias:"})," language models may reflect biases present in their training data. Zamala monitors for harmful outputs and works to mitigate bias, but cannot guarantee that all outputs are free from it."]}),(0,i.jsxs)("li",{children:[(0,i.jsx)("strong",{children:"No credential verification:"})," Zamala does not confirm that Event Pros hold required business licences, professional certifications, or adequate insurance."]}),(0,i.jsxs)("li",{children:[(0,i.jsx)("strong",{children:"Pricing guidance is general:"})," pricing suggestions from Zamala are for general guidance only and do not account for your specific market conditions, costs, or legal obligations."]}),(0,i.jsxs)("li",{children:[(0,i.jsx)("strong",{children:"PDF anal

1ysis is best-effort:"})," technical rider and document analysis is a best-effort feature. Critical details in uploaded documents must be verified directly with the client."]}),(0,i.jsxs)("li",{children:[(0,i.jsx)("strong",{children:"Marketing content requires review:"})," any AI-generated text for public use (bios, FAQs, proposals) should be reviewed and edited by you before publishing. You are responsible for the accuracy and appropriateness of any content published on your profile."]})]})]}),(0,i.jsxs)("section",{"aria-labelledby":"your-rights",children:[(0,i.jsx)("h2",{id:"your-rights",className:"text-xl font-bold mt-10 mb-3 scroll-mt-20",children:"7. Your Rights Regarding AI Data"}),(0,i.jsx)("p",{className:"mb-3",children:"You have the following rights in relation to data processed by or through Zamala:"}),(0,i.jsxs)("ul",{className:"list-disc list-inside ml-4 space-y-2",children:[(0,i.jsxs)("li",{children:[(0,i.jsx)("strong",{children:"Deletion of conversation history:"})," email"," ",(0,i.jsx)("a",{href:"mailto:[email protected]",className:"underline text-zamala-violet",children:"[email protected]"})," ","with subject line “",(0,i.jsx)("strong",{children:"AI Data Deletion"}),"” and we will delete your Zamala conversation logs within 30 days."]}),(0,i.jsxs)("li",{children:[(0,i.jsx)("strong",{children:"Access to AI data:"})," you may request a summary of what data was used in your Zamala interactions by emailing"," ",(0,i.jsx)("a",{href:"mailto:[email protected]",className:"underline text-zamala-violet",children:"[email protected]"}),"."]}),(0,i.jsxs)("li",{children:[(0,i.jsx)("strong",{children:"Opt out of service improvement use:"})," if you do not want your anonymised conversation patterns used for service improvement, email us with subject “",(0,i.jsx)("strong",{children:"AI Improvement Opt-Out"}),"”. Note that opting out does not affect core Zamala functionality."]}),(0,i.jsxs)("li",{children:[(0,i.jsx)("strong",{children:"Report harmful outputs:"})," if Zamala produces content that is inaccurate, harmful, biased, or offensive, please report it (see Section 9)."]})]}),(0,i.jsxs)("p",{className:"mt-3",children:["All other privacy rights under PIPEDA apply — see our"," ",(0,i.jsx)(l(),{href:"/privacy",className:"underline text-zamala-violet",children:"Privacy Policy"})," ","for full details."]})]}),(0,i.jsxs)("section",{"aria-labelledby":"regulatory",children:[(0,i.jsx)("h2",{id:"regulatory",className:"text-xl font-bold mt-10 mb-3 scroll-mt-20",children:"8. Regulatory Context"}),(0,i.jsxs)("ul",{className:"list-disc list-inside ml-4 space-y-2",children:[(0,i.jsxs)("li",{children:[(0,i.jsx)("strong",{children:"Canada — federal AI governance:"})," the"," ",(0,i.jsx)("strong",{children:"Artificial Intelligence and Data Act (AIDA)"}),", originally introduced as part of Bill C-27, did not become law in its original form. Canada continues to engage with AI governance through the Government of Canada’s"," ",(0,i.jsx)("em",{children:"Voluntary Code of Conduct on the Responsible Development and Management of Advanced Generative AI Systems"})," ","and through ongoing legislative work. Zamala is monitoring the federal AI governance landscape and will adapt our practices as binding requirements emerge."]}),(0,i.jsxs)("li",{children:[(0,i.jsx)("strong",{children:"EU AI Act:"})," the EU AI Act (in effect 2024) classifies AI systems by risk level. Zamala’s use of AI for Event Pro recommendations is considered a low-risk application. Zamala does not use AI for any high-risk purposes as defined by the EU AI Act (e.g., credit scoring, employment decisions, biometric identification, or law enforcement)."]}),(0,i.jsxs)("li",{children:[(0,i.jsx)("strong",{children:"PIPEDA & Quebec Law 25:"})," Zamala’s data processing is governed by our Privacy Policy and complies with PIPEDA’s principles of purpose limitation, data minimisation, and individual access rights."]}),(0,i.jsxs)("li",{children:[(0,i.jsx)("strong",{children:"GDPR:"})," for users in the EU/UK, we rely on legitimate interests and, where applicable, consent for AI data processing. No solely automated decision-making with legal effect is performed (Article 22 GDPR)."]})]})]}),(0,i.jsxs)("section",{"aria-labelledby":"human-oversight",children:[(0,i.jsx)("h2",{id:"human-oversight",className:"text-xl font-bold mt-10 mb-3 scroll-mt-20",children:"9. Human Oversight"}),(0,i.jsx)("p",{className:"mb-3",children:"Zamala maintains human review processes for reports of harmful, inaccurate, or misleading AI outputs:"}),(0,i.jsxs)("ul",{className:"list-disc list-inside ml-4 space-y-2",children:[(0,i.jsxs)("li",{children:[(0,i.jsx)("strong",{children:"Report a problem:"})," email"," ",(0,i.jsx)("a",{href:"mailto:[email protected]",className:"underline text-zamala-violet",children:"[email protected]"})," ","with subject “",(0,i.jsx)("strong",{children:"Zamala Feedback"}),"” and describe the issue, including the output you received."]}),(0,i.jsx)("li",{children:"We review all reports and may modify, retrain, or restrict Zamala features in response to identified issues."}),(0,i.jsx)("li",{children:"Critical safety-relevant reports (e.g., outputs that could cause harm) are escalated and addressed as a priority."})]})]}

1),(0,i.jsxs)("section",{"aria-labelledby":"changes",children:[(0,i.jsx)("h2",{id:"changes",className:"text-xl font-bold mt-10 mb-3 scroll-mt-20",children:"10. Updates to This Policy"}),(0,i.jsxs)("p",{children:["We may update this policy as Zamala’s capabilities evolve or as AI regulations develop. For material changes, we will provide at least ",(0,i.jsx)("strong",{children:"14 days’ notice"})," via in-app notification or email. The “Last updated” date at the top reflects the most recent revision."]})]}),(0,i.jsxs)("section",{"aria-labelledby":"contact",children:[(0,i.jsx)("h2",{id:"contact",className:"text-xl font-bold mt-10 mb-3 scroll-mt-20",children:"11. Contact"}),(0,i.jsxs)("p",{children:["Questions about Zamala or this policy?"," ",(0,i.jsx)("a",{href:"mailto:[email protected]",className:"underline text-zamala-violet",children:"[email protected]"})]})]}),(0,i.jsxs)("div",{className:"mt-12 pt-6 border-t border-ink-12 dark:border-dark-edge",children:[(0,i.jsx)("a",{href:"#ai-policy-heading",className:"text-sm text-zamala-violet hover:underline",children:"↑ Back to top"}),(0,i.jsxs)("p",{className:"text-xs text-ink-30 dark:text-white/30 mt-2",children:["\xa9 ",new Date().getFullYear()," E-Epic Technologies Ltd. All rights reserved. \xa0\xb7\xa0"," ",(0,i.jsx)(l(),{href:"/privacy",className:"hover:underline",children:"Privacy Policy"}),"\xa0\xb7\xa0"," ",(0,i.jsx)(l(),{href:"/terms",className:"hover:underline",children:"Terms & Conditions"})]})]})]})]})}},9008:function(e,a,s){e.exports=s(79201)}},function(e){e.O(0,[9774,2888,179],function(){return e(e.s=91152)}),_N_E=e.O()}]);