https://www.teleserv.ai/assets/scorecards-CGmyjIZh.js

1import{a3 as An,b4 as En,a4 as Rn,r as h,j as t,aI as si,c as zn,b6 as gt,S as Yt,cX as ii,cY as Fi,cZ as Pi,c_ as Hi,c$ as Bi,aD as Mt,d0 as Ki,d1 as we,d2 as Wt,aF as oi,_ as Ui,J as qi,d3 as Yi,d4 as Vi,d5 as Gi,d6 as ys,c0 as Zi,d7 as Hn,d8 as li,d9 as Xi,da as Ji,db as Qi,dc as Bn,dd as rs,de as eo,df as Kn,dg as to,dh as no,di as so,dj as io,dk as oo,dl as lo,dm as ao,dn as mn,dp as ro,b3 as Un,dq as co}from"./index-CyIDn5oY.js";import{f as un,s as qn}from"./flagPerson-DrgTFns8.js";import{e as po,g as Yn,S as ho,a as mo,s as bs,d as uo,M as fo,b as go,r as xo}from"./coaching.functions-3JZr0e6b.js";import{c as yo,l as bo,s as vo,d as wo,e as vs,f as ws,r as jo,k as Vn,h as ko}from"./digest.functions-Cx7M_Ynq.js";import{P as So}from"./PeriodRange-CYqz4Q2g.js";import{T as cs}from"./Toggle-C8FngQhV.js";import{D as $o}from"./OutboundBadge-3yBis-Nm.js";import{P as st,a as ds,p as js,c as No,g as To,S as zo,E as Co,D as Io}from"./DigestBody-D-SaqcTs.js";import{u as Wo,n as ks,a as Zt,b as Ao,o as Eo,p as Ro,h as Ln,g as Ss,c as $s,s as Do,d as Lo,e as Mo,f as _o,i as Oo,j as Fo,k as Po,l as ai,m as Ho,C as Bo,q as Ko,r as Uo}from"./CoachingNoteRow-CpqaxU7p.js";import"./agent-prefs-TJFuZYrl.js";import"./voices-D_CNCoPH.js";const ri="policy_not_followed",Pt="could_do_better",Gn=new Set(["competitor_mention_dispatcher","policy_not_followed"]),qo=new Set(["driver_conduct","negative_call"]),ln="missed_callback",ci=new Set(["negative_call","repeat_contact"]),Yo=new Set(["billing_dispute","churn_switching","competitor_mention_caller","operational_risk","price_objection","safety_incident","service_complaint","tech_issue","left_on_hold"]),Vo=14,Go=3,Zo=864e5,Xo={low:1,medium:2,high:3,critical:4},Cn=e=>e?Xo[e]??0:0;function Jo(e){if(!e)return null;const n=i=>String(i??"").trim().length>0;return!n(e.did)||!n(e.instead)||!n(e.whatHappened)||!n(e.betterLine)?null:e.kind==="miss"?"miss":e.kind==="praise"?"praise":null}const Qo=e=>/^\s*\[keyword/i.test(String(e??""));function di(e){const n=String(e??"").match(/^\s*\[policy:\s*([^\]]+)\]/i);return(n?n[1].replace(/\s+/g," ").trim():"")||null}function Ut(e){return String(e??"").replace(/^\s*\[\s*follow[- ]?up\b[^\]]*\]\s*/i,"").replace(/^\s*\[policy:\s*[^\]]*\]?\s*/i,"").replace(/^\s*\[keyword\s+"[^"]*"\]\s*/i,"").replace(/\s+/g," ").trim()}const el=e=>(e.match(/[\p{L}\p{N}

1']+/gu)??[]).length,pi=e=>e.note==="miss"&&ci.has(e.key);function hi(e){return e.key===Pt?!0:!e.key||Qo(e.quote)||Yo.has(e.key)?!1:e.key===ln?e.speaker==="dispatcher":Gn.has(e.key)||e.speaker==="dispatcher"&&qo.has(e.key)?!0:pi(e)}function tl(e){return e.severity==="low"&&!pi({key:e.key??"",note:e.note})?"low severity":null}const Ns=e=>hi(e)&&tl({key:e.key,severity:e.severity??null,note:e.note})===null,nl=e=>e.key!==Pt&&hi({...e,note:null})&&e.severity!=="low"&&e.speaker==="dispatcher"&&el(Ut(e.quote))>=Go,Ts=e=>{const n=e.speaker==="dispatcher"?Ut(e.quote):"";return n||null},dt=e=>String(e??"").normalize("NFD").replace(new RegExp("\\p{M}+","gu"),"").replace(/[‘’]/g,"'").replace(/\s+/g," ").trim().toLowerCase(),Kt=e=>dt(e).split(" ")[0]??"";function zs(e,n){const i=dt(e),o=dt(n);return!i||!o?!1:i===o?!0:i.includes(" ")&&o.includes(" ")?!1:Kt(i)===Kt(o)}const sl=/^\s*(?:the\s+|our\s+)?(?:agent|dispatcher|reservationist|representative|rep|staff member|employee|colleague|coworker|co-worker|operator|csr)\b\s*/i,_t="\\p{Lu}[\\p{L}'’.-]*",il=new RegExp(`^(?:\\(\\s*(${_t}(?:\\s+${_t})?)\\s*\\)|,\\s*(${_t}(?:\\s+${_t})?)\\s*,|(${_t}(?:\\s+${_t})?)(?=[\\s,.;:]|$))`,"u"),ol=e=>{const n=e.replace(/\s+/g," ").trim(),i=n.match(new RegExp("^.+?[.?!](?=\\s+\\p{Lu}|$)","u"));return(i?i[0]:n).trim()};function Zn(e,n){const i=n.filter(o=>dt(o.name)===dt(e));return i.length?i:dt(e).includes(" ")?n.filter(o=>Kt(o.name)===Kt(e)&&dt(o.name).startsWith(dt(e))):n.filter(o=>Kt(o.name)===dt(e))}const Cs=(e,n)=>n.length===1?{name:n[0].name,known:!0}:{name:e,known:!1};function Is(e,n,i={}){const o=ol(Ut(e));if(!o)return null;const a=o.match(sl);if(a){const b=o.slice(a[0].length).match(il),f=b?(b[1]??b[2]??b[3]??"").trim():"";return f?Cs(f,Zn(f,n)):null}if(i.leading===!1)return null;const d=dt(o);let c=null;for(const b of n)for(const f of[dt(b.name),Kt(b.name)]){if(!f||d.startsWith(f)===!1)continue;const j=d.charAt(f.length);j&&/[\p{L}\p{N}]/u.test(j)||(!c||f.length>c.name.length)&&(c={name:f,hits:[]})}return c?Cs(c.name,Zn(c.name,n)):null}function Ws(e){if(e.ownerIsDesk)return e.owner;const n=Is(e.did,e.staff)??Is(e.quote,e.staff,{leading:!1});return!n||zs(n.name,e.owner)||n.known===!1&&Zn(n.name,e.staff).some(i=>zs(i.name,e.owner))?e.owner:n.known?n.name:null}function mi(e,n){const i=[Cn(e.severity)-Cn(n.severity),Number(Gn.has(e.key))-Number(Gn.has(n.key)),Ut(e.quote).length-Ut(n.quote).length];for(const o of i)if(o!==0)return o>0;return!1}const ll=e=>{if(e.key!==ri)return e.key;const n=di(e.quote);return n?`policy:${n.toLowerCase()}`:e.key};function al(e,n=Vo){const i=n*Zo,o=[...e].sort((c,b)=>b.at-c.at||c.callId.localeCompare(b.callId)),a=new Map,d=[];for(const c of o){const b=`${c.person}\0${c.habit}`,f=a.get(b);if(f&&f.lastAt-c.at<=i){f.moments.push(c),f.count++,f.firstAt=c.at,mi(c.shown,f.lead.shown)&&(f.lead=c);continue}const j={person:c.person,habit:c.habit,lead:c,moments:[c],count:1,firstAt:c.at,lastAt:c.at};a.set(b,j),d.push(j)}return d}const rl={driver_conduct:["language","profanity","professional","professionalism","courtesy","courteous","respect","respectful","conduct","manners","swearing","curse","cursing","polite"],negative_call:["tone","courtesy","courteous","empathy","attitude","professional","professionalism","calm","respect","polite","friendly"],missed_callback:["callback","callbacks","follow","followup","return","promise","promised"],competitor_mention_dispatcher:["competitor","competitors","referral","referrals","refer","partner","partners"]},cl=new Set(["about","after","again","also","because","been","before","call","calls","caller","could","does","from","have","here","into","just","know","like","make","more","need","only","over","said","same","should","some","that","their","them","then","there","they","this","those","through","very","want","what","when","where","which","will","with","would","your","yeah","okay","right","going","gonna","sure","well","thank","thanks","training","coaching","note","notes","policy","followed","flag","flagged"]),Mn=e=>new Set((String(e??"").normalize("NFD").replace(new RegExp("\\p{M}+","gu"),"").toLowerCase().match(/[a-z]+/g)??[]).filter(n=>n.length>=4&&!cl.has(n))),_n=(e,n)=>{let i=0;for(const o of e)n.has(o)&&i++;return i},Ot=e=>String(e??"").replace(/\s+/g," ").trim().toLowerCase();function dl(e,n){const i=e.key===ri?di(e.quote):null,o=Mn(`${e.label??""} ${Ut(e.quote)} ${i??""}`),a=new Set(rl[e.key]??[]),d=Mn(`${n.label} ${n.text??""}

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38<div style="font-family:${oe};font-size:13.5px;line-height:20px;margin-top:5px;color:${z.ink}">${B(e.did)}</div></div></td>
39<td class="ts-half" valign="top" width="50%" style="padding-left:5px"><div style="background:#ffffff;border-radius:12px;padding:12px 14px">
40<div style="font-family:${oe};font-size:11px;line-height:14px;letter-spacing:0.9px;text-transform:uppercase;font-weight:700;color:${z.link}">${B(Es.instead)}</div>
41<div style="font-family:${xt};font-style:italic;font-size:14.5px;line-height:21px;margin-top:5px;color:${z.ink}">${B(e.instead)}</div></div></td>
42</tr></table>
43${bi(o,e.kind)}
44</div>`}const Ol=e=>e.reduce((n,i)=>n+i.count,0);function Fl(e,n){const i=e.record?`<div style="margin-top:30px"><span style="display:inline-block;background:${z.gold};color:#4a3200;font-family:${oe};font-size:12.5px;line-height:16px;font-weight:700;padding:5px 12px;border-radius:999px">${B(yl)}</span></div>`:"",o=Dl(e),a=`<table role="presentation" width="100%" cellpadding="0" cellspacing="0" border="0" style="margin-top:${e.record?"14px":"30px"}"><tr>
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48</td>
49${o}
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59<style>
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62.ts-head{padding:26px 20px 28px !important}
63.ts-hero,.ts-score{display:block !important;width:100% !important;padding:0 !important}
64.ts-score{padding-top:18px !important}
65.ts-stat,.ts-half{display:block !important;width:100% !important;padding:0 0 10px !important}
66h1{font-size:30px !important;line-height:35px !important}
67}
68</style></head>
69<body style="margin:0;padding:0;background:${z.page}">
70<div style="display:none;max-height:0;overflow:hidden;opacity:0;color:transparent">${B(e.preheader)}</div>
71<table role="presentation" width="100%" cellpadding="0" cellspacing="0" border="0" style="background:${z.page}"><tr><td align="center" style="padding:20px 12px 40px">
72<table role="presentation" width="100%" cellpadding="0" cellspacing="0" border="0" style="max-width:680px;background:${z.card};border-radius:20px;border:1px solid ${z.line};border-collapse:separate;overflow:hidden">
73<tr><td class="ts-head" style="background:${z.teal};padding:34px 40px 36px;border-radius:20px 20px 0 0">
74<table role="presentation" width="100%" cellpadding="0" cellspacing="0" border="0"><tr>
75<td style="font-family:${oe};font-size:12px;line-height:16px;letter-spacing:2.6px;font-weight:700;color:#ffffff">${B(gl)}</td>
76<td align="right" style="font-family:${oe};font-size:11.5px;line-height:16px;letter-spacing:1.1px;text-transform:uppercase;color:${z.tealSoft}">${B(e.head)} &middot; ${B(e.range)}</td>
77</tr></table>
78${i}
79${a}
80</td></tr>
81${Ll(e)}
82${c}
83${f}
84<tr><td class="ts-pad" style="padding:32px 40px 36px">
85${g}
86${v}
87<div style="font-family:${oe};font-size:12px;line-height:19px;color:${z.soft};text-align:center;margin-top:18px">${B(e.footer)}</div>
88</td></tr>
89</table>
90</td></tr></table>
91</body></html>`}const On=90,Pl=100,Hl=7;function Bl(e,n){const i=e?Date.parse(e):NaN;return Number.isFinite(i)?n-i>=Hl*864e5:!1}const Ms=e=>{const n=Date.parse(e);return Number.isFinite(n)?n:0},_s=e=>e.flags.length>0||(typeof e.sentiment=="number"?e.sentiment<=-.1:!1);function Kl(e,n=Pl){const i=(d,c)=>Ms(c.occurred_at)-Ms(d.occurred_at),o=e.filter(_s).sort(i),a=e.filter(d=>_s(d)===!1).sort(i);return[...o,...a].slice(0,Math.max(0,n))}function Os(e,n){const i=new Date(e);try{return new Intl.DateTimeFormat("en-US",{timeZone:n,weekday:"long",month:"long",day:"numeric"}).format(i)}catch{return new Intl.DateTimeFormat("en-US",{weekday:"long",month:"long",day:"numeric"}).format(i)}}const Ul=e=>`${e} ${e===1?"call":"calls"}`,_e={title:e=>`${e}'s summary`,strengths:"Strengths",improvements:"Areas to work on",noImprovements:"Nothing stands out to work on.",updated:(e,n)=>`Updated ${e} from ${Ul(n)} in the last ${On} days.`,checked:e=>`Checked ${e}: no new calls since.`,opening:"Opening the summary.",beingWritten:e=>`${e}'s summary is being written. 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181.sc-bars{display:flex;align-items:flex-end;gap:12px;height:180px;padding:0 6px;margin-top:16px;border-bottom:1px solid rgba(32,30,29,.12)}
182.sc-bar{flex:1;min-width:0;display:flex;flex-direction:column;align-items:center;justify-content:flex-end;gap:6px;height:100%;padding-bottom:8px}
183.sc-bar-stack{width:100%;max-width:52px;display:flex;flex-direction:column-reverse;border-radius:6px;overflow:hidden}
184.sc-chipbtn{min-height:32px}
185/* The report-card tab strip scrolls inside its own box when it must; the wrapper paints a right-edge fade while more is hidden. */
186.sc-rail{position:relative;min-width:0}
187.sc-rail[data-more]::after{content:"";position:absolute;top:0;right:0;bottom:1px;width:44px;pointer-events:none;background:linear-gradient(to right,transparent,var(--color-canvas))}
188.sc-tabs{position:relative;display:flex;align-items:center;gap:4px;border-bottom:1px solid var(--color-divider);overflow-x:auto;scrollbar-width:none;-webkit-overflow-scrolling:touch}
189.sc-tabs::-webkit-scrollbar{display:none}
190/* The report card's overall score (the owner's design, 2026-10-07): a 96px ring in the score's colour band over its label. */
191.sc-ring{display:flex;flex-direction:column;align-items:center;gap:8px;min-width:170px}
192.sc-ring-c{width:96px;height:96px;border-radius:50%;border:4px solid currentColor;display:flex;align-items:center;justify-content:center;box-sizing:border-box;text-align:center}
193.sc-ring-n{font-family:var(--font-serif);font-size:40px;font-weight:600;line-height:1;font-variant-numeric:tabular-nums}
194/* Calls and emails: one card per channel. Picking one sets the tiles and the chart under it. */
195.sc-chans{display:grid;grid-template-columns:repeat(var(--chan-n,2),minmax(0,1fr));gap:12px;margin-top:14px}
196.sc-chan{position:relative;border:1px solid var(--color-divider);background:transparent;border-radius:12px;padding:14px 16px;cursor:pointer;text-align:left;font:inherit;color:inherit;min-width:0}
197.sc-chan:hover{border-color:rgba(0,136,176,.5)}
198.sc-chan.on{border-color:var(--color-accent);background:#fff;box-shadow:0 6px 18px rgba(0,136,176,.1)}
199.sc-chan.on::before{content:"";position:absolute;top:-1px;left:16px;right:16px;height:2px;background:var(--color-accent);border-radius:0 0 2px 2px}
200.sc-chan:focus-visible{outline:2px solid var(--color-accent);outline-offset:2px}
201/* The dark banner at the top of the Feedback and Summaries tabs. */
202.sc-hero{position:relative;overflow:hidden;background:var(--color-accent-800);color:#fff;border-radius:18px;padding:22px 26px 20px}

203.sc-hero-k{display:flex;align-items:center;gap:8px;font-size:11.5px;letter-spacing:.1em;text-transform:uppercase;color:#a8dcef;font-weight:600}
204.sc-hero-h{font-family:var(--font-serif);font-size:23px;font-weight:600;line-height:1.3;margin:8px 0 0;max-width:72ch;text-wrap:pretty}
205.sc-hero-s{font-size:13px;color:#c6e6f2;line-height:1.5}
206.sc-hero-foot{display:flex;align-items:center;gap:12px;flex-wrap:wrap;margin:18px -26px -20px;padding:14px 26px 16px;border-top:1px solid rgba(255,255,255,.14);background:color-mix(in srgb,var(--color-accent-800) 82%,#000)}
207.sc-hero .ghostbtn{background:rgba(255,255,255,.1);border-color:rgba(255,255,255,.22);color:#fff}
208.sc-hero .ghostbtn:hover:not(:disabled){background:rgba(255,255,255,.18)}
209.sc-hchip{display:inline-flex;align-items:center;gap:7px;border:none;border-radius:999px;padding:7px 13px;font:inherit;font-size:13px;font-weight:700;background:#ffd166;color:#3d2900;cursor:pointer;text-decoration:none}
210.sc-hbtn{display:inline-flex;align-items:center;gap:7px;border:none;border-radius:10px;padding:9px 15px;font:inherit;font-size:13.5px;font-weight:700;background:#ffd166;color:#3d2900;cursor:pointer}
211.sc-hbtn:disabled{opacity:.6;cursor:default}
212.sc-dkseg{display:inline-flex;gap:2px;background:rgba(255,255,255,.08);border-radius:999px;padding:3px;flex-wrap:wrap}
213.sc-dkseg button{border:none;background:transparent;color:#c6e6f2;font:inherit;font-size:12.5px;padding:5px 11px;border-radius:999px;cursor:pointer;white-space:nowrap}
214.sc-dkseg button.on{background:#fff;color:var(--color-accent-800)}
215.sc-dkseg button:disabled{cursor:default}
216.sc-ed-sched .sc-dkseg{background:#eef3f7;border:1px solid #c9d6e0}
217.sc-ed-sched .sc-dkseg button{color:rgba(32,30,29,.6)}
218.sc-ed-sched .sc-dkseg button.on{background:#2d2b2b;color:#fff}
219/* Section headings inside a tab: an icon tile, the serif title, a count at the right. */
220.sc-h3row{display:flex;align-items:center;gap:10px;min-height:36px;flex-wrap:wrap}
221.sc-h3{font-family:var(--font-serif);font-size:22px;font-weight:600;margin:0;line-height:1.2}
222.sc-htile{width:32px;height:32px;border-radius:10px;display:inline-flex;align-items:center;justify-content:center;flex:none;font-size:18px}
223/* Keep doing this and Where to improve: one card per habit, side by side in rows. */
224.sc-fbgrid{display:grid;grid-template-columns:minmax(0,1fr) minmax(0,1fr);gap:12px 18px;min-width:0}
225.sc-habit{background:var(--color-card);border:1px solid rgba(32,30,29,.12);border-radius:14px;padding:14px 16px;min-width:0;height:100%;box-sizing:border-box;display:flex;flex-direction:column}
226.sc-habit.imp{background:var(--color-amber-banner);border-color:var(--color-amber-border)}
227.sc-habit-t{font-size:15.5px;font-weight:650;margin-top:8px;line-height:1.35}
228.sc-habit-m{display:flex;gap:12px;flex-wrap:wrap;font-size:12.5px;color:rgba(32,30,29,.55);margin-top:3px}
229.sc-habit-m>span{display:inline-flex;align-items:center;gap:4px}
230.sc-prio{display:inline-flex;align-items:center;gap:5px;font-size:11.5px;font-weight:700;padding:3px 10px;border-radius:999px;background:var(--color-accent-100);color:var(--color-accent-800);max-width:100%;min-width:0;text-decoration:none}
231.sc-prio>span{overflow:hidden;text-overflow:ellipsis;white-space:nowrap;min-width:0}
232.sc-habit.imp .sc-prio{background:#fff;color:#8a5510;border:1px solid #ecd9b5}
233.sc-num{width:22px;height:22px;border-radius:999px;background:var(--color-amber);color:#fff;font-size:12px;font-weight:700;display:inline-flex;align-items:center;justify-content:center;flex:none}
234.sc-try{background:#fff;border-radius:10px;padding:10px 12px;margin-top:10px;display:grid;grid-template-columns:auto minmax(0,1fr);gap:6px 10px;font-size:13px;line-height:1.45}
235.sc-try>b{font-weight:700}
236.sc-try>.try{font-family:var(--font-serif);font-style:italic;font-size:14px;text-wrap:pretty}
237.sc-moms{margin-top:10px}
238.sc-mom{display:grid;grid-template-columns:16px minmax(0,1fr) auto;gap:10px;align-items:baseline;padding:6px 0;font-size:13px;border-top:1px solid rgba(32,30,29,.06)}
239.sc-mom>i{font-size:13px;transform:translateY(2px)}
240.sc-mom a{font-size:12px;color:rgba(32,30,29,.5);white-space:nowrap;display:inline-flex;align-items:center;gap:4px;text-decoration:none}
241.sc-mom a:hover{color:var(--color-link)}
242.sc-vote{padding-top:10px;margin-top:10px;border-top:1px dashed rgba(32,30,29,.14)}
243.sc-vote>div:first-child{margin-top:0!important}
244@keyframes sc-spin{to{transform:rotate(360deg)}}
245/* Phones: one column everywhere, every tap target at least 40px tall. */
246@media (max-width:820px){
247  .sc-body{padding:0 16px var(--tsv-pill-clearance,96px)}
248  .sc-kpis{grid-template-columns:1fr 1fr}
249  .sc-kpi{padding:12px 16px;border-bottom:1px solid var(--color-border)}
250  .sc-kpi:nth-child(2n){border-right:none}
251  .sc-kpi:last-child,.sc-kpi:nth-last-child(2):nth-child(odd){border-bottom:none}
252  .sc-kpi:last-child:nth-child(odd){grid-column:1/-1;border-right:none}
253  .sc-chans,.sc-fbgrid{grid-template-columns:1fr}
254  .sc-ring{min-width:0}
255  .sc-hero{padding:18px 18px 16px}
256  .sc-hero-h{font-size:20px}
257  .sc-hero-foot{margin:16px -18px -16px;padding:12px 18px 14px}
258  .sc-page .sc-hchip,.sc-page .sc-hbtn,.sc-page .sc-dkseg button,.sc-page .sc-chan{min-height:40px}
259  .sc-page .sc-card{padding:16px!important}
260  .sc-page .ghostbtn,.sc-page .primary,.sc-page .tr-seg,.sc-page .tr-tabbt

260n,.sc-page .sc-mi,.sc-page .sc-back,.sc-page .sc-date,.sc-page .sc-link,.sc-page .sc-quiet,.sc-page .sc-chipbtn{min-height:40px}
261  .sc-page .sc-linkbtn{display:inline-flex;align-items:center;min-height:40px}
262  .sc-page .sc-row,.sc-page .sc-erow{min-height:56px}
263  .sc-th{display:none}
264  .sc-page .sc-find{width:100%;min-height:40px;padding-right:40px}
265  .sc-page .sc-team{max-width:none;width:100%;min-height:40px}
266  .sc-teamhd{grid-template-areas:"name score" "meta meta";column-gap:12px;padding:12px 14px}
267  .sc-teamnm{font-size:19px;align-self:center}
268  .sc-teammeta{gap:4px 8px;margin-top:6px}
269  .sc-teamsc{gap:10px}
270  .sc-page .sc-nomgr,.sc-page .sc-quietlink{display:inline-flex;align-items:center;min-height:40px}
271  .sc-bars{gap:4px;padding:0 2px}
272  /* iOS zooms any field under 16px on focus and the page never shrinks back; !important beats the inline sizes in CoachRate. */
273  .sc-body input:not([type=checkbox]),.sc-body select,.sc-body textarea{font-size:16px!important}
274  .sc-page .tr-tabbtn{padding:9px 10px 11px}
275  .sc-page .tr-tabbtn>i{display:none}
276  .sc-page .sc-freq .tr-seg{padding:5px 8px}
277}
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score"}),t.jsx("div",{style:{display:"flex",alignItems:"center",justifyContent:"flex-end",gap:6,marginTop:3,fontSize:12,color:y(50),fontVariantNumeric:"tabular-nums",whiteSpace:"nowrap"}

281,children:t.jsxs("span",{children:[Nt.toLocaleString("en-US")," ",Nt===1?"call":"calls"]})})]}),Tt!=null?t.jsx(qa,{score:Tt,tone:bn,size:T?50:56,stroke:5,fontSize:T?18:20,label:`Team score ${Tt}`,title:`Last 30 days, ${at(J)}`}):t.jsx("span",{title:J.some(ct=>ct.scoreKnown)?rs(J.reduce((ct,Gt)=>ct+Gt.scoreCalls,0),J.reduce((ct,Gt)=>ct+Gt.scoreEmails,0)):ms,style:{fontSize:12,color:Ae,maxWidth:90,textAlign:"right",lineHeight:1.3},children:J.some(ct=>ct.scoreKnown)?"Not enough yet":"Score not available"})]})]}),xs(nt)]})},Oi=m=>t.jsxs("div",{className:"sc-row",title:jn(m),style:{cursor:"default",display:"flex",alignItems:"center",gap:12,padding:T?"10px 16px":"9px 18px"},children:[t.jsx("span",{className:"sc-av",style:{width:28,height:28,fontSize:11,background:"var(--color-ink-chip)",color:"#fff",marginLeft:T?30:40},children:on(m.deskName)}),t.jsx("span",{style:{fontSize:14,fontWeight:600},children:m.deskName}),t.jsxs("span",{style:{fontSize:12.5,color:y(55)},children:["all ",m.passed," ",m.passed===1?"call":"calls"," passed to people"]})]},`slim-${m.deskId}`);return t.jsxs(t.Fragment,{children:[Di?t.jsxs(t.Fragment,{children:[us.map(m=>t.jsx(h.Fragment,{children:_i(m,R.filter(J=>vt(J)?.key===m.key),l.filter(J=>vt(J)?.key===m.key))},m.key)),R.some(m=>!vt(m))&&Dn(w?"No team yet":"No location yet",t.jsxs(t.Fragment,{children:[fs(R.filter(m=>!vt(m)),l.filter(m=>!vt(m)).length)," · ",t.jsx(gt,{to:"/settings/team",search:{tab:"team"},className:"sc-quietlink",children:w?"Pick their team on the Team tab":"Type their location on the Team tab"})]}),l.filter(m=>!vt(m)))]}):Dn("Reservationists and agents",He?`${l.length} of ${ft}`:`${l.length}`,l),F?ne.length>0&&t.jsx("div",{style:{fontSize:12.5,color:y(55),margin:"-8px 2px 22px"},children:"Shared dispatch desks are not in a team, so they are hidden while one team is picked."}):Dn("Shared dispatch desks",`${He?`${A.length+L.length} of ${Rt+I.length}`:A.length+L.length} · staffed by a team; 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281Tn?` ${H.loaded.toLocaleString("en-US")} of ${H.total.toLocaleString("en-US")}`:""]}),De=o==="today"||o==="yesterday"?"hour":o==="7d"||o==="14d"?"day":"week",de=u=>{const x=new Date(u);if(De==="hour"){const C=Ha(x,U);return{key:String(C).padStart(2,"0"),label:`${C%12||12}${C<12?"a":"p"}`}}if(De==="day")return{key:mn(x,U),label:o==="14d"?x.toLocaleDateString("en-US",{timeZone:U,month:"numeric",day:"numeric"}):x.toLocaleDateString("en-US",{timeZone:U,weekday:"short"})};const ie=Ya(u,U);return{key:ie,label:new Date(`${ie}T00:00:00`).toLocaleDateString("en-US",{month:"short",day:"numeric"})}},Pe=(u,x,ie)=>{const C=new Map;for(const s of u){const{key:r,label:k}=de(x(s)),G=C.get(r)??{a:0,b:0,c:0,total:0,label:k,sort:r};G.total++,G[ie(s)]++,C.set(r,G)}return[...C.values()].sort((s,r)=>s.sort.localeCompare(r.sort))},mt=u=>u.sentiment!=null&&u.sentiment>=.1?"a":u.sentiment!=null&&u.sentiment<=-.1?"c":"b",lt=u=>u.first?u.waitMin!=null&&u.waitMin>zt?"c":"a":"b",Q=ee==="emails"&&!re,Ge=ke&&ke.view===Z?ke.r:null,le=Q?Ge?.available?Pe(Ge.rows,u=>u.sentAt,lt):[]:Pe(Ve,u=>u.occurred_at,mt),ne=Q?[["On time",nn],["Follow-up",sn],["Slow","var(--color-amber-dot)"]]:[["Positive",nn],["Neutral",sn],["Negative",$n]],et=Math.max(1,...le.map(u=>u.total)),He=140,Be=O?Math.max(1,Math.ceil(le.length/7)):1,tt=!(O&&le.length>12),ge=u=>Q?`${u.label}: ${u.total} ${u.total===1?"reply":"replies"} · ${u.a} first on time · ${u.b} follow-up · ${u.c} slow`:`${u.label}: ${u.total} ${u.total===1?"call":"calls"} · ${u.a} positive · ${u.b} neutral · ${u.c} negative · ${Bt(u.a,u.total)}% positive`;Ve.filter(u=>u.sentiment!=null&&u.sentiment>=.3).sort((u,x)=>(x.sentiment??0)-(u.sentiment??0)).slice(0,6);const[bt,$]=Ci(e,Math.max(0,n)),M=Ri(p),E=Fe[0]??null,fe=ds(p?.frequency),be=(u,x,ie)=>t.jsxs("button",{className:`tr-tabbtn${f===u?" on":""}`,onClick:()=>j(u),children:[t.jsx("i",{className:`ph-duotone ${x}`}),ie]}),at=nr(e.name,re||!1),rt=at?.summary?Qn(at.summary).improvements[0]??null:null,Ze=gn(e.score),kt=Ze===ae?{fg:"var(--color-accent-500)",bg:"rgba(98,197,238,.12)"}:Ze===je?{fg:$n,bg:ts}:{fg:"#7f93a3",bg:"var(--color-control-bg)"},ut=e.scoreKnown&&e.scoreReady,$e=`Last 30 days, ${e.scoreCalls.toLocaleString("en-US")} calls${e.scoreEmails?` and ${e.scoreEmails.toLocaleString("en-US")} ${e.scoreEmails===1?"email":"emails"}`:""}. Emails are not graded yet, so the score is the call score.`,Ie=re?"the desk":he,se=e.emails,Et=Ge?.available?Ge.rows.filter(u=>u.first&&u.waitMin!=null&&u.waitMin>zt).length:null,St=Se?t.jsxs("div",{style:{marginTop:16,fontSize:13,display:"flex",alignItems:"center",gap:10,flexWrap:"wrap"},children:[t.jsx("span",{style:{color:je},children:Se}),t.jsxs("button",{className:"ghostbtn",onClick:()=>qe(u=>u+1),style:{padding:"6px 12px",fontSize:12.5},children:[t.jsx("i",{className:"ph-duotone ph-arrows-clockwise"}),"Try again"]})]}):t.jsxs("div",{style:{marginTop:16,fontSize:13,color:y(52),display:"flex",alignItems:"center",gap:8},children:[t.jsx(Xe,{}),"Loading ",he,"'s replies…"]}),$t=(u,x,ie,C,s,r,k,G)=>{const xe=ee===u;return t.jsxs("div",{role:"button",tabIndex:0,"aria-pressed":xe,className:`sc-chan${xe?" on":""}`,onClick:()=>F(u),onKeyDown:pe=>{(pe.key==="Enter"||pe.key===" ")&&(pe.preventDefault(),F(u))},children:[t.jsxs("div",{style:{display:"flex",alignItems:"center",justifyContent:"space-between",gap:10,flexWrap:"wrap"},children:[t.jsxs("span",{style:{display:"inline-flex",alignItems:"center",gap:8,fontSize:13.5,fontWeight:600},children:[t.jsx("span",{className:"sc-ic",style:{background:xe?Oe:"var(--color-control-bg)",color:xe?At:"var(--color-control-text)"},children:t.jsx("i",{className:`ph-duotone ${ie}`})}),x]}),t.jsxs("button",{type:"button",className:"sc-link",onClick:pe=>{pe.stopPropagation(),j(s)},children:[C,t.jsx("i",{className:"ph-duotone ph-arrow-right",style:{fontSize:13}})]})]}),t.jsxs("div",{style:{display:"flex",alignItems:"flex-end",justifyContent:"space-between",gap:12,marginTop:12,flexWrap:"wrap"},children:[t.jsxs("div",{style:{minWidth:0},children:[r,t.jsx("div",{style:{fontSize:12,color:y(55),marginTop:5},children:k})]}),t.jsx("div",{style:{fontSize:12.5,color:y(55),textAlign:"right"},children:G})]})]},u)};return t.jsxs("div",{className:"sc-body",children:[t.jsxs("button",{className:"sc-back",onClick:g,style:{marginTop:18},children:[t.jsx("i",{className:"ph-duotone ph-arrow-left"}),"All agents"]}),t.jsxs("div",{style:{display:"flex",alignItems:"center",gap:16,marginTop:12,flexWrap:"wrap"},children:[t.jsx("span",{className:"sc-av",style:{width:56,height:56,fontSize:19,background:bt,color:$},children:on(e.name)}),t.jsxs("div",{style:{flex:O?"1 1 180px":1,minWidth:0},children:[t.jsx("div",{style:{display:"flex",alignItems:"center",gap:10,flexWrap:"wrap"},children:t.jsx("h2",{className:"serif",style:{fontSize:26,fontWeight:600,margin:0,letterSpacing:"-.01em"},children:e.name})}),t.jsxs("div",{style:{fontSize:13,color:y(55),marginTop:3},children:[_?.title||e.role,_?.group?` · ${_.group.isTeam?Ni(_.group.name):_.group.name}`:"",_?.group?.manager?` · manager ${_.group.manager}`:""," · report card · ",we(o),M.email&&t.jsxs(t.Fragment,{children:[" · ",t.jsx("a",{href:`mailto:${M.email}`,style:{color:ae},children:M.email}),Ce(e)?" (desk manager)":""]})]})]}),t.jsxs("div",{className:"sc-ring",style:O?{flex:"1 1 100%"}:void 0,children:[ut?t.jsx("div",{className:"sc-ring-c",role:"img","aria-label":`Overall score ${e.score}`,title:$e,style:{color:kt.fg,background:kt.bg},children:t.jsx("span",{className:"sc-ring-n",children:e.score})}):t.jsx("div",{className:"sc-ring-c",title:e.scoreKnown?rs(e.scoreCalls,e.scoreEmails):ms,style:{color:Ae,borderStyle:"dashed",borderWidth:2,padding:8,flexDirection:"column",fontSize:11.5,fontWeight:500,lineHeight:1.3},children:e.scoreKnown?t.jsxs(t.Fragment,{children:[t.jsx("span",{children:Kn(e.scoreCalls+e.scoreEmails)[0]}),t.jsx("span",{style:{fontWeight:400},children:Kn(e.scoreCalls+e.scoreEmails)[1]})]}):"Score not available"}),t.jsxs("div",{style:{textAlign:"center",lineHeight:1.4},children:[t.jsx("div",{className:"seclbl",style:{fontSize:11},children:"Overall score"}),t.jsx("div",{style:{fontSize:12,color:y(50),marginTop:2},children:Ce(e)?"Whole desk · last 30 days":i!=null?`Last 30 days · team ${i}`:"Last 30 days"}),In(e)&&t.jsx("div",{style:{marginTop:5},children:t.jsx(Wn,{a:e})})]})]})]}),t.jsx("div",{className:"sc-rail","data-more":D.more||void 0,style:{marginTop:20},children:t.jsxs("div",{ref:D.ref,className:"sc-tabs",children:[be("overview","ph-chart-bar","Overview"),be("feedback","ph-chats-circle","Feedback"),be("emails","ph-paper-plane-tilt","Summaries"),be("calls","ph-waveform",t.jsxs(t.Fragment,{children:["Calls · ",e.total]})),!re&&be("replies","ph-envelope-open",e.emails?t.jsxs(t.Fragment,{children:["Emails · ",e.emails.replies]}):"Emails")]})}),ze&&me&&Me,ze&&Ye>ze.length&&t.jsxs("div",{style:{fontSize:11.5,color:y(45),marginTop:10}

281,children:["Showing the ",ze.length.toLocaleString("en-US")," most recent of ",Ye.toLocaleString("en-US")," calls in this period. The tiles cover all of them, and the score covers the last 30 days."]}),f==="overview"&&t.jsxs(t.Fragment,{children:[t.jsxs("div",{className:"sc-card",style:{marginTop:20,padding:"18px 22px"},children:[t.jsxs("div",{style:{display:"flex",alignItems:"center",justifyContent:"space-between",gap:12,flexWrap:"wrap"},children:[t.jsx("span",{className:"seclbl",children:re?"Calls":"Calls and emails"}),t.jsxs("span",{style:{fontSize:12.5,color:y(55)},children:["Scores cover the last 30 days.",re?"":` Pick one to see ${we(o)} below.`]})]}),t.jsxs("div",{className:"sc-chans",style:{"--chan-n":re?1:2},children:[$t("calls","Calls","ph-phone",`All ${e.total} calls`,"calls",t.jsxs("div",{style:{display:"flex",alignItems:"center",gap:8,flexWrap:"wrap"},children:[t.jsx(ns,{a:e,fontSize:34}),t.jsx(Wn,{a:e})]}),e.wellPct!=null?`${e.wellPct}% handled well · ${e.couldBetter} could do better`:`${e.posPct}% positive · ${e.misses} ${e.misses===1?"miss":"misses"} by ${Ie}`,`${e.total} ${e.total===1?"call":"calls"} · ${we(o)}`),!re&&$t("emails","Emails","ph-envelope-simple",se?`All ${se.replies} emails`:"All emails","replies",t.jsx("span",{title:"Email grading has not shipped yet. Replies count toward the sample a score needs.",style:{fontSize:15,fontWeight:600,color:Ae,lineHeight:"34px"},children:"Not graded yet"}),se?se.avgWaitMin!=null?`${jt(se.avgWaitMin)} average first reply`:"no first replies in the period":"not available just now",se?`${se.replies} ${se.replies===1?"email":"emails"} · ${we(o)}`:"")]})]}),Q?se?t.jsxs("div",{className:"sc-kpis",style:{marginTop:16,"--kpi-n":5},children:[t.jsx(We,{label:"Replies",value:se.replies,sub:we(o),icon:"ph-envelope-open",iconBg:"var(--color-control-bg)",iconFg:"var(--color-control-text)"}),t.jsx(We,{label:"First replies",value:se.firstReplies,sub:"answered a new customer email",icon:"ph-check-circle",iconBg:Oe,iconFg:ae,color:ae}),t.jsx(We,{label:"First reply",value:se.avgWaitMin!=null?jt(se.avgWaitMin):"None",sub:"from arrival or their shift start, whichever is later",icon:"ph-timer",iconBg:"var(--color-control-bg)",iconFg:"var(--color-control-text)",color:se.avgWaitMin!=null&&se.avgWaitMin>zt?Ne:void 0}),t.jsx(We,{label:"Slow replies",value:Et??(Se?"None":t.jsx(Xe,{size:18})),sub:Ge?.capped?"first replies past 2 hours, in the 500 most recent":"first replies past 2 hours",icon:"ph-hourglass",iconBg:pn,iconFg:Ne,color:Et?Ne:void 0}),t.jsx(We,{label:"Picked up",value:se.covered,sub:"from an earlier shift, never late",icon:"ph-users-three",iconBg:Oe,iconFg:ae})]}):t.jsx("div",{style:{marginTop:16,fontSize:13,color:y(52)},children:"The replies could not be read just now. Refresh to try again."}):t.jsxs("div",{className:"sc-kpis",style:{marginTop:16,"--kpi-n":5},children:[e.wellPct!=null?t.jsx(We,{label:"Handled well",value:`${e.wellPct}%`,sub:`${e.well} of ${e.graded} graded ${e.graded===1?"call":"calls"}`,icon:"ph-thumbs-up",iconBg:Oe,iconFg:ae,color:ae}):t.jsx(We,{label:"Positive",value:`${e.posPct}%`,sub:`${e.pos} ${e.pos===1?"call":"calls"}`,icon:"ph-thumbs-up",iconBg:Oe,iconFg:ae,color:ae}),t.jsx(We,{label:"Negative",value:`${e.negPct}%`,sub:"caller mood, never lowers the score",icon:"ph-thumbs-down",iconBg:ts,iconFg:je,color:e.negPct>0?je:void 0}),t.jsx(We,{label:"Calls",value:e.total,sub:we(o),icon:"ph-phone-call",iconBg:"var(--color-control-bg)",iconFg:"var(--color-control-text)"}),t.jsx(We,{label:"Avg handle",value:Nn(e.avgDur),sub:"minutes per call",icon:"ph-timer",iconBg:"var(--color-control-bg)",iconFg:"var(--color-control-text)"}),t.jsx(We,{label:"Misses",value:e.misses,sub:"calls where our side slipped",icon:"ph-flag",iconBg:pn,iconFg:Ne,color:e.misses>0?Ne:void 0})]}),Q?t.jsxs("div",{style:{display:"flex",alignItems:"flex-start",gap:7,margin:"10px 4px 0",fontSize:12,color:y(55),lineHeight:1.5},children:[t.jsx("i",{className:"ph-duotone ph-users-three",style:{fontSize:14,marginTop:2,flex:"none"}}),t.jsxs("span",{children:["Shared inbox: the clock starts when an email arrives or when ",he,"'s shift starts, whichever is later. The shift start is ",he,"'s first call or reply of the day. Nothing to set up. Replies are not graded yet, so they do not move the score; they count toward the ",Hn," calls and emails a score needs."]})]}):t.jsxs("div",{style:{fontSize:12,color:y(50),marginTop:8}

281,children:[li," The tiles follow the period above. 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282x"},children:[t.jsxs("div",{className:"sc-hero-k",children:[t.jsx("i",{className:"ph-duotone ph-paper-plane-tilt",style:{fontSize:15}}),"Up next"]}),t.jsx("div",{className:"serif",style:{fontSize:26,fontWeight:600,lineHeight:1.2,marginTop:8},children:T==="off"?"Paused":F?`Next summary ${kn(F,p)}`:`Next summary ${st[_.key].span}`}),t.jsxs("div",{className:"sc-hero-s",style:{fontSize:14,marginTop:4},children:["Goes to ",N.email??(W?"the desk manager (no email set)":"no email on file")," · ",bt]}),t.jsxs("div",{style:{display:"flex",alignItems:"center",gap:10,flexWrap:"wrap",marginTop:16},children:[Q&&t.jsxs("button",{className:"sc-hbtn",onClick:()=>tt(Q),disabled:ye!==null,children:[t.jsx("i",{className:"ph-duotone ph-pencil-simple",style:{fontSize:15}}),"Review and edit"]}),t.jsxs("button",{className:Q?"ghostbtn":"sc-hbtn",onClick:()=>{Pe(!1)},disabled:!a||ye!==null,title:a?`Create the summary for ${st[_.key].span} from the last ${ei[_.key]} days of calls and open it to edit, without sending it`:`${e.name} has no roster entry, so there is nothing to create it for`,style:Q?{padding:"8px 12px"}:void 0,children:[ye==="preview"?t.jsx(Xe,{size:14}):t.jsx("i",{className:"ph-duotone ph-sparkle",style:{fontSize:15}}),ye==="preview"?"Creating it…":le]})]}),ne&&t.jsxs("div",{className:"sc-empty-period",style:{marginTop:12,background:"rgba(255,255,255,.1)",borderRadius:12,padding:"11px 14px",fontSize:13.5,lineHeight:1.5,display:"flex",alignItems:"center",gap:10,flexWrap:"wrap"},children:[t.jsxs("span",{style:{flex:"1 1 260px"},children:["No calls or replies ",st[_.key].span,", so there is nothing to summarize yet. Pick a longer period."]}),t.jsxs("button",{type:"button",className:"fb-hlink",onClick:He,children:[t.jsx("i",{className:"ph-duotone ph-calendar-blank",style:{fontSize:14}}),"Custom summary"]})]}),Qe&&t.jsx("div",{className:"sc-hero-s",style:{fontSize:12.5,marginTop:10},children:Qe}),t.jsx("div",{className:"sc-hero-foot",children:Be(!0)})]})}),t.jsxs("div",{style:{display:"flex",flexDirection:"column",gap:10},children:[t.jsxs("div",{className:"sc-h3row",children:[t.jsx("span",{className:"sc-htile",style:{background:"var(--color-control-bg)",color:"var(--color-control-text)"},children:t.jsx("i",{className:"ph-duotone ph-clock-counter-clockwise"})}),t.jsx("h3",{className:"sc-h3",children:"History"}),t.jsx("span",{style:{marginLeft:"auto",fontSize:12.5,color:y(55)},children:"Every summary is kept, sent or not"})]}),t.jsx("div",{className:"sc-tbl",children:!i&&n.length===0?t.jsxs("div",{style:{padding:"22px 18px",fontSize:12.5,color:y(52),display:"flex",alignItems:"center",gap:8},children:[t.jsx(Xe,{}),"Loading ",v,"'s digests…"]}):n.length===0?t.jsxs("div",{style:{padding:"22px 18px",fontSize:12.5,color:y(48),lineHeight:1.5},children:["No summary created for ",W?e.name:v," yet. 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282),Ee?"Reading calls…":X?"Regenerate":"Generate summary"]})]}),t.jsxs("div",{style:{fontSize:12.5,color:y(55),marginTop:10,lineHeight:1.5},children:[Y&&V?ue(Y,V):"Pick a range",X?` · ${X.count} ${X.count===1?"call":"calls"}`:"",". 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send.`})]})]}),ke&&t.jsxs("div",{style:{display:"flex",alignItems:"center",gap:7,fontSize:12.5,color:At,fontWeight:600},children:[t.jsx("i",{className:"ph-duotone ph-check-circle",style:{fontSize:15}}),t.jsx("span",{children:ke})]})]})]})]})}function pr({digest:e,cadence:n,busy:i,orgName:o,note:a,onSend:d,onRebuild:c,onBack:b}){const f=Yt(),j=Wt.useRouteContext().org.timezone,g=Vt(e),p=e.facts?.v===3&&!!g,v=e.status==="draft"&&!Un&&uo(e.audience,e.facts),[N,W]=h.useState(e.html),[T,_]=h.useState(!1),[O,U]=h.useState(0),ce=g?.builtAt??null;h.useEffect(()=>{if(W(e.html),_(!1),!p||e.html)return;let H=!0;return ko({data:{id:e.id}}).then(V=>{H&&(V.html?W(V.html):_(!0))}).catch(()=>{H&&_(!0)}),()=>{H=!1}},[e.id,e.html,p,ce,O]);const K=!g&&Vn(e.facts?.v)&&typeof e.facts?.error=="string"?e.facts.error:null,q=!g&&!K&&Vn(e.facts?.v),Te=(e.recipientName||e.agentName||"").trim().split(/\s+/)[0],ee=Te?Te.charAt(0).toUpperCase()+Te.slice(1).toLowerCase():"there",F=xn(e,n),w=g?g.rendered.eyebrow:`${e.isDesk?st[F.key].deskHead.charAt(0).toUpperCase()+st[F.key].deskHead.slice(1):`Your ${st[F.key].noun}`} · ${new Date(`${e.periodStart}T00:00:00`).toLocaleDateString("en-US",{month:"short",day:"numeric",year:"numeric"}).toUpperCase()}`,P=(H,V=!1)=>t.jsxs(gt,{to:"/calls",search:{period:"all",call:H},className:"sc-link",style:V?{fontSize:13,verticalAlign:"baseline"}:{fontSize:12,marginTop:9},children:[t.jsx("i",{className:"ph-duotone ph-play-circle"}),"Listen back"]}),D=H=>{const V=/[?&]call=([0-9a-f-]{36})/i.exec(H.href??"")?.[1];return V?P(V,!0):H.href?t.jsx("a",{href:H.href,target:"_blank",rel:"noopener noreferrer",className:"sc-link",style:{fontSize:13},children:H.linkLabel||"Open"}):null},Z=e.status==="acknowledged"?`${e.sentAt?`Sent 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",t.jsx("b",{style:{color:It},children:"TeleServ"})]}),t.jsxs("span",{children:["To ",e.recipientEmail??(e.isDesk?"the desk manager (no email set)":"no email on file")," · ",Z]})]}),p&&g?t.jsx("div",{className:"sc-tbl",children:N?t.jsx(si,{html:N,title:"Email preview",popups:!0}):T?t.jsxs("div",{style:{padding:f?"24px 18px 26px":"28px 32px 30px",display:"flex",alignItems:"center",gap:12,flexWrap:"wrap"},children:[t.jsx("span",{style:{fontSize:13.5,color:y(55),lineHeight:1.5},children:"The email could not be loaded."}),t.jsxs("button",{className:"ghostbtn",onClick:()=>U(H=>H+1),style:{padding:"8px 12px"},children:[t.jsx("i",{className:"ph-duotone ph-arrows-clockwise"}),"Try again"]})]}):t.jsxs("p",{style:{fontSize:13.5,color:y(55),margin:0,padding:f?"24px 18px 26px":"28px 32px 30px",lineHeight:1.5,display:"flex",alignItems:"center",gap:8},children:[t.jsx(Xe,{}),"Loading the email…"]})}):t.jsxs("div",{className:"sc-tbl",children:[t.jsxs("div",{style:{padding:"16px 24px",borderBottom:"1px solid var(--color-border)",display:"flex",alignItems:"center",justifyContent:"space-between",gap:12,flexWrap:"wrap"},children:[t.jsx("img",{src:"/teleserv-logo.png",alt:"TeleServ",style:{height:22,width:"auto",display:"block"}}),t.jsx("span",{style:{fontSize:11,letterSpacing:".12em",textTransform:"uppercase",color:Ae},children:w})]}),t.jsx("div",{style:{padding:f?"24px 18px 26px":"28px 32px 30px",maxWidth:620,marginInline:"auto"},children:g?t.jsx(Io,{rendered:g.rendered,link:D,showEyebrow:!1,button:"static"}):K?t.jsxs("p",{style:{fontSize:13.5,color:je,margin:0,lineHeight:1.5},children:["The last build of this email did not finish (",K,"). Rebuild to try again."]}):q?t.jsxs("p",{style:{fontSize:13.5,color:y(55),margin:0,lineHeight:1.5,display:"flex",alignItems:"center",gap:8},children:[t.jsx(Xe,{}),"This email is still being built. Open it again in a minute."]}):t.jsxs(t.Fragment,{children:[t.jsxs("h3",{className:"serif",style:{fontSize:26,fontWeight:600,margin:0,letterSpacing:"-.01em"},children:["Hi ",ee,","]}),e.headline&&t.jsx("p",{style:{fontSize:15,lineHeight:1.65,color:y(75),margin:"14px 0 0",textWrap:"pretty"},children:e.headline}),e.wins.length>0&&t.jsxs(t.Fragment,{children:[t.jsx("h4",{className:"serif",style:{fontSize:19,fontWeight:600,margin:"26px 0 0"},children:"Calls worth celebrating"}),t.jsx("div",{style:{display:"flex",flexDirection:"column",gap:10,marginTop:12},children:e.wins.map((H,V)=>t.jsxs("div",{style:te,children:[t.jsxs("div",{style:{display:"flex",alignItems:"flex-start",ga

282p:8},children:[t.jsx("i",{className:"ph-duotone ph-phone-call",style:{color:ae,fontSize:15,marginTop:2,flex:"none"}}),t.jsx("span",{style:{fontSize:14,fontWeight:600},children:H.title})]}),H.note&&t.jsx("p",{style:{fontSize:12.5,color:y(62),lineHeight:1.5,margin:"6px 0 0"},children:H.note}),P(H.callId)]},V))})]}),e.improvements.length>0&&t.jsxs(t.Fragment,{children:[t.jsx("h4",{className:"serif",style:{fontSize:19,fontWeight:600,margin:"26px 0 0"},children:"One thing for next week"}),e.improvements.slice(0,2).map((H,V)=>t.jsxs("div",{style:{...te,marginTop:12},children:[t.jsx("div",{style:{fontSize:14,fontWeight:600},children:H.subject}),H.did&&t.jsxs("div",{style:{fontSize:12.5,color:y(62),marginTop:5,lineHeight:1.5},children:[t.jsx("b",{style:{color:y(75)},children:"What happened:"})," ",H.did]}),H.instead&&t.jsxs("div",{style:{fontSize:12.5,color:At,marginTop:2,lineHeight:1.5},children:[t.jsx("b",{children:"Better:"})," ",H.instead]}),H.policy&&t.jsxs("div",{style:{fontSize:12,color:ae,marginTop:6,display:"inline-flex",alignItems:"center",gap:4},children:[t.jsx("i",{className:"ph-duotone ph-link-simple"}),H.policy]}),P(H.callId)]},V))]}),e.wins.length===0&&e.improvements.length===0&&t.jsx("p",{style:{fontSize:13.5,color:y(50),marginTop:22,lineHeight:1.5},children:"A quiet week. No standout wins or coaching notes were logged."}),t.jsxs("p",{style:{fontSize:13,color:y(55),margin:"26px 0 0"},children:[o?`The ${o} team`:"Your team",", via TeleServ"]})]})})]}),t.jsxs("div",{className:"sc-card",style:{marginTop:12,borderRadius:12,padding:"12px 16px"},children:[v&&t.jsx("div",{style:{fontSize:12.5,color:Ne,marginBottom:10,lineHeight:1.5},children:fo}),e.status==="draft"&&t.jsxs("div",{style:{display:"flex",alignItems:"center",justifyContent:"space-between",gap:12,flexWrap:"wrap"},children:[t.jsxs("span",{style:{display:"inline-flex",alignItems:"center",gap:6,fontSize:12.5,color:y(55),fontWeight:600},children:[t.jsx("i",{className:"ph-duotone ph-pencil-simple"}),"TeleServ built this. Review it, then send",e.recipientName?` to ${e.recipientName}`:"","."]}),t.jsxs("div",{style:{display:"flex",alignItems:"center",gap:8,flexWrap:"wrap"},children:[(g||K)&&c&&t.jsxs("button",{className:"ghostbtn",onClick:c,disabled:i!==null,style:{padding:"8px 12px"},children:[i==="rebuild"?t.jsx(Xe,{size:14}):t.jsx("i",{className:"ph-duotone ph-arrows-clockwise"}),i==="rebuild"?"Rebuilding…":"Rebuild"]}),t.jsxs("button",{className:"primary",onClick:d,disabled:i!==null||!e.recipientEmail||v,style:{padding:"8px 14px"},children:[i==="send"?t.jsx(Xe,{size:14}):t.jsx("i",{className:"ph-duotone ph-paper-plane-tilt"}),i==="send"?"Sending…":"Review and send now"]})]})]}),e.status==="sent"&&t.jsxs("div",{style:{fontSize:12.5,color:Ne,fontWeight:600,display:"inline-flex",alignItems:"center",gap:6},children:[t.jsx("i",{className:"ph-duotone ph-paper-plane-tilt"}),"Sent",e.sentAt?` ${pt(e.sentAt,j)}`:""," · awaiting acknowledgement"]}),e.status==="acknowledged"&&t.jsxs("div",{children:[t.jsxs("div",{style:{fontSize:12.5,color:ae,fontWeight:600,display:"inline-flex",alignItems:"center",gap:6},children:[t.jsx("i",{className:"ph-duotone ph-seal-check"}),"Acknowledged",e.acknowledgedAt?` ${pt(e.acknowledgedAt,j)}`:"",e.recipientName?` by ${e.recipientName}`:""]}),e.reply&&t.jsxs("div",{style:{marginTop:10,background:"var(--color-control-bg)",borderRadius:10,padding:"11px 13px",fontSize:13,lineHeight:1.5},children:[t.jsx("div",{className:"seclbl",children:"Their reply"}),t.jsx("div",{style:{marginTop:4},children:e.reply})]})]}),e.status==="draft"&&a&&t.jsx("div",{style:{fontSize:12,color:y(55),marginTop:8,lineHeight:1.5},children:a}),e.status==="draft"&&!e.recipientEmail&&t.jsx("div",{style:{fontSize:11.5,color:je,marginTop:8},children:Y})]})]})}export{kr as component};