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5 6 7 <meta charset="UTF-8"> 8 <meta name="viewport" content="width=device-width, initial-scale=1.0"> 9 <title>Support â Benvennaâ¢</title> 10 <meta name="description" content="Get help with Benvenna: contact support, manage your subscription, and understand the 18+ age rating."> 11 <link rel="canonical" href="https://benvenna.com/support"> 12 13 <link rel="icon" type="image/png" href="../assets/favicon_circle.png"> 14 <link rel="preconnect" href="https://fonts.googleapis.com"> 15 <link rel="preconnect" href="https://fonts.gstatic.com" crossorigin> 16 <link href="https://fonts.googleapis.com/css2?family=Inter:wght@300;400;500;600&family=Montserrat:wght@400;600;700;800&display=swap" rel="stylesheet"> 17 <link rel="stylesheet" href="../style.css?v=19"> 18 19 <!-- â ï¸ THIS PAGE LIVES AT public/support/index.html ON PURPOSE, NOT public/support.html. 20 firebase.json rewrites "**" to /index.html, which would otherwise swallow /support and 21 serve the landing page instead. Firebase Hosting resolves a matching static file and 22 directory index BEFORE applying rewrites, so a directory index wins and /support works 23 without touching that rewrite (the rewrite is still needed for the landing page's own 24 anchors). Verified live after deploy. --> 25 <style> 26 .support-wrap { max-width: 760px; margin: 0 auto; padding: 140px 24px 80px; } 27 .support-wrap h1 { font-family: var(--font-display, 'Montserrat', sans-serif); font-size: clamp(2rem, 5vw, 2.8rem); margin-bottom: 8px; } 28 .support-wrap .lede { color: #b9b9b9; margin-bottom: 48px; } 29 .support-wrap h2 { font-family: var(--font-display, 'Montserrat', sans-serif); font-size: 1.25rem; margin: 44px 0 12px; } 30 .support-wrap p, .support-wrap li { color: #ddd; } 31 .support-wrap ul { padding-left: 22px; margin: 10px 0 0; } 32 .support-wrap li { margin-bottom: 8px; } 33 .support-wrap a { color: #d4af37; } 34 .contact-card { border: 1px solid #333; border-radius: 14px; padding: 24px 26px; margin: 8px 0 8px; background: #0e0e0e; } 35 .contact-card .email { font-size: 1.15rem; font-weight: 600; } 36 .note { border-left: 3px solid #d4af37; padding: 2px 0 2px 16px; margin: 16px 0; color: #ccc; } 37 </style> 38</head> 39<body> 40 41 <header id="site-header"> 42 <nav> 43 <a href="/" id="logo-link"> 44 <img src="../assets/globe_mark.png" alt="Benvenna" id="logo-img"> 45 <span id="logo-text">Benvenna<sup style="font-size:0.45em;vertical-align:super;">™</sup></span> 46 </a> 47 <a href="/" class="nav-cta">Home</a> 48 </nav> 49 </header> 50 51 <main class="support-wrap"> 52 <h1>Support</h1> 53 <p class="lede">Questions, problems, billing, or anything else — a real person reads every message.</p> 54 55 <div class="contact-card"> 56 <p class="email"><a href="mailto:[email protected]">[email protected]</a></p> 57 <p style="margin:6px 0 0;">We aim to reply within 5 days, and usually much sooner. Telling us your 58 device, your iOS version and your native and target languages helps us help you faster.</p> 59 </div> 60 61 <h2>Why is Benvenna rated 18+?</h2> 62 <p>Because the terms of the AI provider that powers Benvenna's conversation, translation and 63 feedback features require users to be adults. <strong>It is not a content rating.</strong> There 64 is nothing explicit, violent or mature in the app — it teaches languages, and it asks you 65 to confirm you are over 18 before any AI feature runs.</p> 66 67 <h2>What does the microphone notice mean?</h2> 68 <p>Benvenna's Speaking Lounge and Real‑World Interpreter work by sending your microphone 69 audio, in real time, to our servers and on to Google's Gemini API, which understands your speech 70 and replies out loud. Before your first voice session we tell you this and ask you to 71 acknowledge it. We do not keep recordings of those sessions, and the microphone is active only 72 while a practice session is running.</p> 73 <p>If you decline that notice, voice sessions will not start. That is deliberate, not a fault 74 — everything else in the app still works.</p> 75 76 <h2>Managing your subscription</h2> 77 <p>Subscriptions are billed by Apple, not by us, so they are managed in your Ap
77ple Account 78 rather than inside Benvenna:</p> 79 <ul> 80 <li>Open the <strong>Settings</strong> app on your iPhone</li> 81 <li>Tap your name at the top, then <strong>Subscriptions</strong></li> 82 <li>Find <strong>Benvenna</strong> in the list and change or cancel it there</li> 83 </ul> 84 <p class="note">Because Apple handles payment, <strong>refunds are requested from Apple</strong> 85 at <a href="https://reportaproblem.apple.com" target="_blank" rel="noopener noreferrer">reportaproblem.apple.com</a>. 86 We cannot issue a refund on Apple's behalf — but do write to us anyway if something went 87 wrong, because we would rather fix the cause.</p> 88 89 <h2>Your free trial</h2> 90 <p>Both plans start with a 7‑day free trial and convert to a paid subscription unless you 91 cancel at least 24 hours before it ends. You can cancel during the trial and keep access until 92 the day it would have renewed.</p> 93 94 <h2>Deleting your account and data</h2> 95 <p>You can delete your account from inside the app, in <strong>Settings</strong>. Deleting removes 96 your profile and your learning history. If you would rather we did it for you, email 97 <a href="mailto:[email protected]">[email protected]</a> from the address on the account.</p> 98 99 <h2>Privacy and terms</h2> 100 <ul> 101 <li><a href="https://www.iubenda.com/privacy-policy/49615367" target="_blank" rel="noopener noreferrer">Privacy Policy</a></li> 102 <li><a href="https://www.iubenda.com/terms-and-conditions/49615367" target="_blank" rel="noopener noreferrer">Terms & Conditions</a></li> 103 </ul> 104 <p style="margin-top:18px;">Benvenna is a product of <strong>LinguaNation LLC d/b/a Benvenna</strong>.</p> 105 </main> 106 107 <footer id="site-footer"> 108 <div class="footer-content"> 109 <div class="footer-brand"> 110 <img src="../assets/globe_mark.png" alt="Benvenna" class="footer-globe"> 111 <span id="footer-logo-text">Benvenna<sup style="font-size:0.45em;vertical-align:super;">™</sup></span> 112 </div> 113 <div class="footer-links"> 114 <a href="mailto:[email protected]">[email protected]</a> 115 </div> 116 <p class="footer-copy">© 2026 LinguaNation LLC. All rights reserved.</p> 117 </div> 118 </footer> 119 120</body> 121</html>
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