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embedding, hybrid search, re-ranking, citation and access control that follows the source system."},{title:"AI copilots",body:"Knowledge and workflow copilots for engineering, operations, customer and back-office teams, designed around the task and the escalation path, not the chat box."},{title:"Agentic AI",body:"Multi-step agents that plan, call tools and complete work inside defined permissions, with tracing and human escalation built in from the first version."},{title:"Model adaptation",body:"Prompt engineering, structured outputs, fine-tuning and distillation chosen by evidence from evaluation rather than by default."},{title:"Evaluation",body:"Task-level evaluation sets, LLM-as-judge with human calibration, regression suites for prompts and retrieval, and red-teaming for the risks that matter to the use case."},{title:"Production engineering",body:"Gateways, caching, rate limiting, fallbacks, observability and rollout patterns so a GenAI feature behaves like softw

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