https://suryatechnologies.com/assets/standard-DrjJwHQ3.js

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1control systems, medical devices, custom voice systems and specialized peripherals are not implicitly covered. They require a separately released profile, not a custom statement of work."}],k=[{situation:"A device or qualified site equipment fails",included:"Under Surya Standby, a replacement prepared to the agreed configuration, the authorized and recorded issuance and custody, the return and certified erasure, and replenishment of the stock.",decision:"Who is authorized to collect a replacement, and the agreed configurations.",outside:"Ongoing administration of the production estate, which stays with your organization or its current provider unless Surya Endpoint or Surya Fabric is purchased."},{situation:"A password or sign-in problem",included:"Handled under the documented recovery path of the applicable purchased managed product (Surya Endpoint or Surya Fabric). Surya Standby alone does not include this.",decision:"You confirm the business authorization for a recovery.",outside:"-"},{situation:"A new hire or a leaver",included:"The supported technical actions from the standard input and role catalogue, under Surya Endpoint. Surya Standby alone does not include joiner, mover and leaver handling.",decision:"The employment and access decisions.",outside:"A bespoke HR integration, unless a released profile covers it."},{situation:"A Microsoft or carrier outage",included:"Detection, the declared behaviour, and the escalation with a named owner, under the applicable purchased managed product.",decision:"Business communication to your own people.",outside:"Repair by the vendor or carrier."},{situation:"A business-application error",included:"The supported foundation beneath it, and evidence for the vendor, under the applicable purchased managed product.",decision:"Which vendor is engaged and how it is prioritized.",outside:"The application's own defects and development."}],A=["Supported changes follow the product's change process: proposed, validated against the release, and applied through the released method.","When you or a consultant changes the standard, the affected scope is identified, its status is restored or resolved, and the record says which parts are back on the standard.","A change to one setting does not void every obligation. The affected scope is what changes status.","You can hire your own consultants at any time. 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