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252            
253
254
255<h1>Appointments</h1>
256
257
258    
259        <div class="nhsuk-card nhsuk-card--care nhsuk-card--care--non-urgent">
260    <div class="nhsuk-card--care__heading-container">
261        <h2 class="nhsuk-card--care__heading">
262            <span role="text">Before you request an appointment:</span>
263        </h2>
264        <span class="nhsuk-card--care__arrow" aria-hidden="true"></span>
265    </div>
266    <div class="nhsuk-card__content"><ul>
267<li>find out&nbsp;<a href="../../../../../services/health-service/get-help-from-a-pharmacy">how pharmacies can help</a>, for example with 7 common illnesses ("Pharmacy First")</li>
268<li>have a look at what&nbsp;<a href="../../../../../services">local services</a>&nbsp;are available.</li>
269</ul>
270<p>These options may provide you with the help you need more quickly.</p></div>
271</div>
272
273    
274
275
276
277            
278        
279
280    
281    
282        
283        <h2 id="APPOINTMENTS_REQUEST_AN_APPOINTMENT_DEFAULT">
284            How to request an appointment
285        </h2>
286    
287
288
289    
290    <p>
291        <p>You can request an appointment:</p>
292<ul>
293<li>using an <a href="https://florey.accurx.com/p/C85016/flow/medical-request">online form</a></li>
294<li>through the <a href="https://www.nhsapp.service.nhs.uk/patient/uplift/appointments">NHS app</a></li>
295<li>by <a href="../../../../our-surgeries/">phoning the surgery</a></li>
296<li>or in person</li>
297</ul>
298<p>If you are unable to use our online form, you can call the surgery. We treat all requests in the same way, no matter how you contact us. Once we've reviewed your request, we'll contact you during surgery hours.</p>
299<details class="nhsuk-details">
300<summary class="nhsuk-details__summary">Find out more about how we review and triage your request</summary>
301<div class="nhsuk-details__text">
302<p>Your care and safety are our first priority. We carefully review all requests and will get back to you during surgery opening hours.</p>
303<p>We use the information you give us to decide:</p>
304<ul>
305<li>how quickly we need to see you</li>
306<li>the best person to help you</li>
307<li>whether an in-person appointment is the best option</li>
308</ul>
309<p>In this way, we make sure that the people who need our help the most, get it first. Please do tell us if you feel that you need an appointment urgently. You should also tell us if you need any special help during your appointment.</p>
310<p>Please also tell us if there's a specific health professional you want to speak to. We'll do our best to fulfil your request. Please bear in mind there might be a longer wait if the person you've asked for is fully booked or away.</p>
311<p>You can contact us online using our <a href="https://florey.accurx.com/p/C85016/flow/medical-request">"Help with a medical issue" form</a>. This form is available on the web, and in the NHS App. It is usually available between 8am and 5pm, Monday to Frid
311ay. The form is sometimes switched off for safety reasons. </p>
312<p>Please do not use the "Admin Query" form for medical requests.</p>
313</div>
314</details>
315    </p>
316
317
318
319
320
321
322
323
324    
325    
326        
327        <h2 id="APPOINTMENTS_TYPES_OF_APPOINTMENT_C85016_GARLANDHOUSE">
328            Types of appointment
329        </h2>
330    
331
332
333    
334    <p>
335        <p>We offer the following types of appointments:</p>
336<details class="nhsuk-details">
337<summary class="nhsuk-details__summary">Urgent appointments</summary>
338<div class="nhsuk-details__text">
339<p>Please tell us if you feel that you need an appointment urgently by telephone or in person. We'll review your request carefully. Where appropriate, we'll offer you an appointment on the same working day, or the next day. If we think you need immediate help, we may tell you to go to a hospital.</p>
340<p>When the surgery is closed, please call 111 or go to <a href="https://111.nhs.uk/">111.nhs.uk</a>.</p>
341</div>
342</details>
343<details class="nhsuk-details">
344<summary class="nhsuk-details__summary">Routine appointments</summary>
345<div class="nhsuk-details__text">
346<p>If your ailment is minor, or you've had it for a long time already, you may feel that you don't need immediate help. If this is the case, you can book a routine appointment through the <a href="https://www.nhsapp.service.nhs.uk/patient/uplift/appointments" target="_blank">NHS app</a>.</p>
347<p>If you're due to have a health check-up or you need a vaccination, please contact us through our <a href="https://florey.accurx.com/p/C85016/flow/medical-request">online form</a> or by <a href="../../../../../our-surgeries/">phone</a>. Where appropriate, we'll arrange an appointment for you in the next two weeks.</p>
348</div>
349</details>
350<details class="nhsuk-details">
351<summary class="nhsuk-details__summary">Evening and weekend appointments</summary>
352<div class="nhsuk-details__text">
353<p>We provide evening appointments outside of our normal opening hours. You can request these by <a href="../../../../our-surgeries">contacting the surgery</a>.</p>
354<p>The surgery does not offer appointments at the weekend. If you need medical advice at these times, please contact NHS 111. They will arrange to see you in a local medical centre, or tell you to go to a hospital.</p>
355</div>
356</details>
357<details class="nhsuk-details">
358<summary class="nhsuk-details__summary">Home visits</summary>
359<div class="nhsuk-details__text">
360<p>If you cannot leave your home, please contact us before 10am to request a home visit.</p>
361</div>
362</details>
363    </p>
364
365
366
367
368
369
370
371
372    
373    
374        
375        <h2 id="APPOINTMENTS_HELP_DURING_APPOINTMENT_DEFAULT">
376            Help during your appointment
377        </h2>
378    
379
380
381    
382    <p>
383        <p>When you request an appointment, please tell us if you need specific help, for example:</p>
384<ul>
385<li>if you cannot come to the surgery</li>
386<li>if you need an interpreter</li>
387<li>or if you have any other access or communication needs</li>
388</ul>
389    </p>
390
391
392
393
394
395
396
397
398    
399    
400        
401        <h2 id="APPOINTMENTS_CANCEL_AN_APPOINTMENT_ACCURX_PHONE_DEFAULT">
402            Cancel an appointment
403        </h2>
404    
405
406
407    
408    <p>
409        <p>If you cannot come to your appointment, please cancel it as soon as possible so that we can help another patient. You can cancel an appointment:</p>
410<ul>
411<li>by following the link in the appointment confirmation</li>
412<li>using our <a href="https://florey.accurx.com/p/C85016/flow/something-else">online form</a></li>
413<li>through the <a href="https://www.nhsapp.service.nhs.uk/patient/appointments/gp-appointments">NHS app</a> or</li>
414<li>by <a href="../../../../our-surgeries/">phoning the surgery</a></li>
415</ul>
416    </p>
417
418
419
420
421
422
423
424
425
426
427        <div class="nhsuk-card nhsuk-card--care nhsuk-card--care--urgent">
428            <div class="nhsuk-card--care__heading-container">
429                <h2 class="nhsuk-card--care__heading">
430                    <span role="text">
431                        <span class="nhsuk-u-visually-hidden">Urgent advice:</span>
432                        Call 111 if you need urgent advice
433                    </span>
434                </h2>
435                <span class="nhsuk-card--care__arrow" aria-hidden="true"></span>
436            </div>
437            <div class="nhsuk-card__content">
438                <p>NHS 111 can help if you have an urgent medical problem and you’re not sure what to do. To get help:</p>
439                <ul>
440                    <li>
441                        go to <a href="https://111.nhs.uk">111.nhs.uk</a> (for people aged 5 and over only)
442                    </li>
443                    <li>call 111</li>
444                </ul>
445                <p>Available 24 hours a day, 7 days a week.</p>
446            </div>
447        </div>
448        <div class="nhsuk-card nhsuk-card--care nhsuk-card--care--emergency">
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450                <h2 class="nhsuk-card--care__heading">
451                    <span role="text">
452                        <span class="nhsuk-u-visually-hidden">Immediate action required:</span>
453                        Call 999 or go to A&E in an emergency
454                    </span>
455                </h2>
456                <span class="nhsuk-card--care__arrow" aria-hidden="true"></span>
457            </div>
458            <div class="nhsuk-card__content">
459                <p>Medical emergencies can include:</p>
460                <ul>
461                    <li>loss of consciousness</li>
462                    <li>an acute confused state</li>
463                    <li>fits that are not stopping</li>
464                    <li>chest pain</li>
465                    <li>breathing difficulties</li>
466                    <li>severe bleeding that cannot be stopped</li>
467                    <li>severe allergic reactions</li>
468                    <li>severe burns or scalds</li>
469                </ul>
470            </div>
471        </div>
472        
473        <div class="activity-publication-date" style="margin-top: 4rem;">
474    
475        <span class="date-published">
476            <strong>Date Published:</strong> 10th April, 2025
477        </span>
478    
479</br>
480
481    <span class="last-updated">
482        <strong>Date Last Updated:</strong> 27th October, 2025
483    </span>
484
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561            
562        </body>
563    </html>

Line numbers count LF bytes from the start of the resource, as the search results do. Vendor segments are library code the classifier recognised; they are stored but not indexed. Bytes are shown as Latin1 characters, one per byte.