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84 85 <a class="nhsuk-skip-link" href="#maincontent">Skip to main content</a> 86 87 88 89 90 <header class="nhsuk-header nhsuk-header--organisation nhsuk-header--white" 91 role="banner"> 92 <div class="nhsuk-header__container"> 93 <div class="nhsuk-header__logo"> 94 <a class="nhsuk-header__link" 95 href="/" 96 aria-label="Garland House Surgery homepage"> 97 <svg class="nhsuk-logo" 98 xmlns="http://www.w3.org/2000/svg" 99 viewBox="0 0 40 16" 100 height="40" 101 width="100"> 102 <path class="nhsuk-logo__background" fill="#005eb8" d="M0 0h40v16H0z"></path> 103 <path class="nhsuk-logo__text" fill="#fff" d="M3.9 1.5h4.4l2.6 9h.1l1.8-9h3.3l-2.8 13H9l-2.7-9h-.1l-1.8 9H1.1M17.3 1.5h3.6l-1 4.9h4L25 1.5h3.5l-2.7 13h-3.5l1.1-5.6h-4.1l-1.2 5.6h-3.4M37.7 4.4c-.7-.3-1.6-.6-2.9-.6-1.4 0-2.5.2-2.5 1.3 0 1.8 5.1 1.2 5.1 5.1 0 3.6-3.3 4.5-6.4 4.5-1.3 0-2.9-.3-4-.7l.8-2.7c.7.4 2.1.7 3.2.7s2.8-.2 2.8-1.5c0-2.1-5.1-1.3-5.1-5 0-3.4 2.9-4.4 5.8-4.4 1.6 0 3.1.2 4 .6"> 104 </path> 105 </svg> 106 <span class="nhsuk-organisation-name">Garland House Surgery</span> 107 <span class="nhsuk-organisation-descriptor">Providing NHS services</span> 108 </a> 109 </div> 110 <div class="nhsuk-header__content" id="content-header"> 111 <div class="nhsuk-header__search"> 112 <div class="nhsuk-header__search-wrap" id="wrap-search"> 113 <form class="nhsuk-header__search-form" 114 id="search" 115 action="/search" 116 method="get" 117 role="search"> 118 <label class="nhsuk-u-visually-hidden" for="query">Search the Garland House Surgery website</label> 119 <input class="nhsuk-search__input" 120 id="query" 121 name="query" 122 type="search" 123 placeholder="Search" 124 autocomplete="off"> 125 <button class="nhsuk-search__submit" type="submit"> 126 <svg class="nhsuk-icon nhsuk-icon__search" 127 xmlns="http://www.w3.org/2000/svg"
128 viewBox="0 0 24 24" 129 aria-hidden="true" 130 focusable="false"> 131 <path d="M19.71 18.29l-4.11-4.1a7 7 0 1 0-1.41 1.41l4.1 4.11a1 1 0 0 0 1.42 0 1 1 0 0 0 0-1.42zM5 10a5 5 0 1 1 5 5 5 5 0 0 1-5-5z"> 132 </path> 133 </svg> 134 <span class="nhsuk-u-visually-hidden">Search</span> 135 </button> 136 </form> 137 </div> 138 </div> 139 </div> 140 </div> 141 <div class="nhsuk-navigation-container"> 142 <nav class="nhsuk-navigation" 143 id="header-navigation" 144 role="navigation" 145 aria-label="Primary navigation"> 146 <ul class="nhsuk-header__navigation-list"> 147 148 149 150 <li class="nhsuk-header__navigation-item"> 151 <a class="nhsuk-header__navigation-link" href="/services/appointments/">Appointments</a> 152</li> 153 154 155 156 157 <li class="nhsuk-header__navigation-item"> 158 <a class="nhsuk-header__navigation-link" href="/services/order-a-repeat-prescription/">Prescriptions</a> 159</li> 160 161 162 163 <li class="nhsuk-header__navigation-item"> 164 <a class="nhsuk-header__navigation-link" href="/services/">Services</a> 165</li> 166 167 168 <li class="nhsuk-header__navigation-item"> 169 <a class="nhsuk-header__navigation-link" href="/about-us/">About us</a> 170</li> 171 172 173 <li class="nhsuk-header__navigation-item"> 174 <a class="nhsuk-header__navigation-link" href="/about-us/news/">News</a> 175</li> 176 177 178 <li class="nhsuk-header__navigation-item"> 179 <a class="nhsuk-header__navigation-link" href="/our-surgeries/">Contact us</a> 180</li> 181 182 <li class="nhsuk-header__navigation-item nhsuk-header__navigation-item--home"> 183 <a class="nhsuk-header__navigation-link" href="/">Home</a> 184 </li> 185 <li class="nhsuk-mobile-menu-container"> 186 <button class="nhsuk-header__menu-toggle nhsuk-header__navigation-link" 187 id="toggle-menu" 188 aria-expanded="false"> 189 <span class="nhsuk-u-visually-hidden">Browse</span> 190 More 191 <svg class="nhsuk-icon nhsuk-icon__chevron-down" 192 xmlns="http://www.w3.org/2000/svg"
193 viewBox="0 0 24 24" 194 aria-hidden="true" 195 focusable="false"> 196 <path d="M15.5 12a1 1 0 0 1-.29.71l-5 5a1 1 0 0 1-1.42-1.42l4.3-4.29-4.3-4.29a1 1 0 0 1 1.42-1.42l5 5a1 1 0 0 1 .29.71z"> 197 </path> 198 </svg> 199 </button> 200 </li> 201 </ul> 202 </nav> 203 </div> 204</header> 205 206 207 208 209 210 211 212 213 214 215 216 217 218 219 220 <nav class="nhsuk-breadcrumb nhsuk-u-margin-bottom-4" 221 aria-label="Breadcrumb"> 222 <div class="nhsuk-width-container"> 223 <ol class="nhsuk-breadcrumb__list"> 224 225 <li class="nhsuk-breadcrumb__item"> 226 <a class="nhsuk-breadcrumb__link" href="/">Home</a> 227 </li> 228 229 <li class="nhsuk-breadcrumb__item"> 230 <a class="nhsuk-breadcrumb__link" href="/services/">Services</a> 231 </li> 232 233 </ol> 234 235 <p class="nhsuk-breadcrumb__back"> 236 <a class="nhsuk-breadcrumb__backlink" href="/services/"><span class="nhsuk-u-visually-hidden">Back to </span>Services</a> 237 </p> 238 239 </div> 240 </nav> 241 242 243 244 <div class="nhsuk-width-container"> 245 246 <main id="maincontent" 247 class="nhsuk-main-wrapper nhsuk-u-padding-top-0" 248 role="main"> 249 250 <div class="nhsuk-grid-row"> 251 <div class="nhsuk-grid-column-two-thirds"> 252 253 254 255<h1>Appointments</h1> 256 257 258 259 <div class="nhsuk-card nhsuk-card--care nhsuk-card--care--non-urgent"> 260 <div class="nhsuk-card--care__heading-container"> 261 <h2 class="nhsuk-card--care__heading"> 262 <span role="text">Before you request an appointment:</span> 263 </h2> 264 <span class="nhsuk-card--care__arrow" aria-hidden="true"></span> 265 </div> 266 <div class="nhsuk-card__content"><ul> 267<li>find out <a href="../../../../../services/health-service/get-help-from-a-pharmacy">how pharmacies can help</a>, for example with 7 common illnesses ("Pharmacy First")</li> 268<li>have a look at what <a href="../../../../../services">local services</a> are available.</li> 269</ul> 270<p>These options may provide you with the help you need more quickly.</p></div> 271</div> 272 273 274 275 276 277 278 279 280 281 282 283 <h2 id="APPOINTMENTS_REQUEST_AN_APPOINTMENT_DEFAULT"> 284 How to request an appointment 285 </h2> 286 287 288 289 290 <p> 291 <p>You can request an appointment:</p> 292<ul> 293<li>using an <a href="https://florey.accurx.com/p/C85016/flow/medical-request">online form</a></li> 294<li>through the <a href="https://www.nhsapp.service.nhs.uk/patient/uplift/appointments">NHS app</a></li> 295<li>by <a href="../../../../our-surgeries/">phoning the surgery</a></li> 296<li>or in person</li> 297</ul> 298<p>If you are unable to use our online form, you can call the surgery. We treat all requests in the same way, no matter how you contact us. Once we've reviewed your request, we'll contact you during surgery hours.</p> 299<details class="nhsuk-details"> 300<summary class="nhsuk-details__summary">Find out more about how we review and triage your request</summary> 301<div class="nhsuk-details__text"> 302<p>Your care and safety are our first priority. We carefully review all requests and will get back to you during surgery opening hours.</p> 303<p>We use the information you give us to decide:</p> 304<ul> 305<li>how quickly we need to see you</li> 306<li>the best person to help you</li> 307<li>whether an in-person appointment is the best option</li> 308</ul> 309<p>In this way, we make sure that the people who need our help the most, get it first. Please do tell us if you feel that you need an appointment urgently. You should also tell us if you need any special help during your appointment.</p> 310<p>Please also tell us if there's a specific health professional you want to speak to. We'll do our best to fulfil your request. Please bear in mind there might be a longer wait if the person you've asked for is fully booked or away.</p> 311<p>You can contact us online using our <a href="https://florey.accurx.com/p/C85016/flow/medical-request">"Help with a medical issue" form</a>. This form is available on the web, and in the NHS App. It is usually available between 8am and 5pm, Monday to Frid
311ay. The form is sometimes switched off for safety reasons. </p> 312<p>Please do not use the "Admin Query" form for medical requests.</p> 313</div> 314</details> 315 </p> 316 317 318 319 320 321 322 323 324 325 326 327 <h2 id="APPOINTMENTS_TYPES_OF_APPOINTMENT_C85016_GARLANDHOUSE"> 328 Types of appointment 329 </h2> 330 331 332 333 334 <p> 335 <p>We offer the following types of appointments:</p> 336<details class="nhsuk-details"> 337<summary class="nhsuk-details__summary">Urgent appointments</summary> 338<div class="nhsuk-details__text"> 339<p>Please tell us if you feel that you need an appointment urgently by telephone or in person. We'll review your request carefully. Where appropriate, we'll offer you an appointment on the same working day, or the next day. If we think you need immediate help, we may tell you to go to a hospital.</p> 340<p>When the surgery is closed, please call 111 or go to <a href="https://111.nhs.uk/">111.nhs.uk</a>.</p> 341</div> 342</details> 343<details class="nhsuk-details"> 344<summary class="nhsuk-details__summary">Routine appointments</summary> 345<div class="nhsuk-details__text"> 346<p>If your ailment is minor, or you've had it for a long time already, you may feel that you don't need immediate help. If this is the case, you can book a routine appointment through the <a href="https://www.nhsapp.service.nhs.uk/patient/uplift/appointments" target="_blank">NHS app</a>.</p> 347<p>If you're due to have a health check-up or you need a vaccination, please contact us through our <a href="https://florey.accurx.com/p/C85016/flow/medical-request">online form</a> or by <a href="../../../../../our-surgeries/">phone</a>. Where appropriate, we'll arrange an appointment for you in the next two weeks.</p> 348</div> 349</details> 350<details class="nhsuk-details"> 351<summary class="nhsuk-details__summary">Evening and weekend appointments</summary> 352<div class="nhsuk-details__text"> 353<p>We provide evening appointments outside of our normal opening hours. You can request these by <a href="../../../../our-surgeries">contacting the surgery</a>.</p> 354<p>The surgery does not offer appointments at the weekend. If you need medical advice at these times, please contact NHS 111. They will arrange to see you in a local medical centre, or tell you to go to a hospital.</p> 355</div> 356</details> 357<details class="nhsuk-details"> 358<summary class="nhsuk-details__summary">Home visits</summary> 359<div class="nhsuk-details__text"> 360<p>If you cannot leave your home, please contact us before 10am to request a home visit.</p> 361</div> 362</details> 363 </p> 364 365 366 367 368 369 370 371 372 373 374 375 <h2 id="APPOINTMENTS_HELP_DURING_APPOINTMENT_DEFAULT"> 376 Help during your appointment 377 </h2> 378 379 380 381 382 <p> 383 <p>When you request an appointment, please tell us if you need specific help, for example:</p> 384<ul> 385<li>if you cannot come to the surgery</li> 386<li>if you need an interpreter</li> 387<li>or if you have any other access or communication needs</li> 388</ul> 389 </p> 390 391 392 393 394 395 396 397 398 399 400 401 <h2 id="APPOINTMENTS_CANCEL_AN_APPOINTMENT_ACCURX_PHONE_DEFAULT"> 402 Cancel an appointment 403 </h2> 404 405 406 407 408 <p> 409 <p>If you cannot come to your appointment, please cancel it as soon as possible so that we can help another patient. You can cancel an appointment:</p> 410<ul> 411<li>by following the link in the appointment confirmation</li> 412<li>using our <a href="https://florey.accurx.com/p/C85016/flow/something-else">online form</a></li> 413<li>through the <a href="https://www.nhsapp.service.nhs.uk/patient/appointments/gp-appointments">NHS app</a> or</li> 414<li>by <a href="../../../../our-surgeries/">phoning the surgery</a></li> 415</ul> 416 </p> 417 418 419 420 421 422 423 424 425 426 427 <div class="nhsuk-card nhsuk-card--care nhsuk-card--care--urgent"> 428 <div class="nhsuk-card--care__heading-container"> 429 <h2 class="nhsuk-card--care__heading"> 430 <span role="text"> 431 <span class="nhsuk-u-visually-hidden">Urgent advice:</span> 432 Call 111 if you need urgent advice 433 </span> 434 </h2>
435 <span class="nhsuk-card--care__arrow" aria-hidden="true"></span> 436 </div> 437 <div class="nhsuk-card__content"> 438 <p>NHS 111 can help if you have an urgent medical problem and youâre not sure what to do. To get help:</p> 439 <ul> 440 <li> 441 go to <a href="https://111.nhs.uk">111.nhs.uk</a> (for people aged 5 and over only) 442 </li> 443 <li>call 111</li> 444 </ul> 445 <p>Available 24 hours a day, 7 days a week.</p> 446 </div> 447 </div> 448 <div class="nhsuk-card nhsuk-card--care nhsuk-card--care--emergency"> 449 <div class="nhsuk-card--care__heading-container"> 450 <h2 class="nhsuk-card--care__heading"> 451 <span role="text"> 452 <span class="nhsuk-u-visually-hidden">Immediate action required:</span> 453 Call 999 or go to A&E in an emergency 454 </span> 455 </h2> 456 <span class="nhsuk-card--care__arrow" aria-hidden="true"></span> 457 </div> 458 <div class="nhsuk-card__content"> 459 <p>Medical emergencies can include:</p> 460 <ul> 461 <li>loss of consciousness</li> 462 <li>an acute confused state</li> 463 <li>fits that are not stopping</li> 464 <li>chest pain</li> 465 <li>breathing difficulties</li> 466 <li>severe bleeding that cannot be stopped</li> 467 <li>severe allergic reactions</li> 468 <li>severe burns or scalds</li> 469 </ul> 470 </div> 471 </div> 472 473 <div class="activity-publication-date" style="margin-top: 4rem;"> 474 475 <span class="date-published"> 476 <strong>Date Published:</strong> 10th April, 2025 477 </span> 478 479</br> 480 481 <span class="last-updated"> 482 <strong>Date Last Updated:</strong> 27th October, 2025 483 </span> 484 485</div> 486 487 </div> 488</div> 489 490 </main> 491 </div> 492 493 494 <footer role="contentinfo"> 495 <div class="nhsuk-footer-container" id="nhsuk-footer"> 496 <div class="nhsuk-width-container"> 497 498 <div class="nhsuk-grid-row"> 499 <div class="nhsuk-grid-column-one-half"> 500 <h3 class="nhsuk-heading-s nhsuk-u-margin-bottom-2">Information</h3> 501 <hr class="app-footer__divider" /> 502 <ul class="nhsuk-footer__list"> 503 <li> 504 <a class="nhsuk-u-font-size-16" href="/about-us/our-policies/">Our policies</a> 505 </li> 506 507 <li> 508 <a class="nhsuk-u-font-size-16" href="/about-us/give-feedback-or-make-a-complaint/">Feedback and Complaints</a> 509 </li> 510 511 <li> 512 <a class="nhsuk-u-font-size-16" 513 href="https://www.england.nhs.uk/long-read/you-and-your-general-practice-english/" 514 target="_blank" 515 rel="noopener noreferrer">You and your general practice</a> 516 </li> 517 518 <li> 519 <a class="nhsuk-u-font-size-16" 520 href="/about-us/our-policies/222">Accessibility statement</a> 521 </li> 522 523 </ul> 524 </div> 525 526 <div class="nhsuk-grid-column-one-half"> 527 <h3 class="nhsuk-heading-s nhsuk-u-margin-bottom-2">CQC rating</h3> 528 <hr class="app-footer__divider" /> 529 <div class="app-cqc"> 530
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