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19<title>Frequently Asked Questions | Mailtimer</title><link rel="canonical" href="https://mailtimer.com/faq/"><meta name="description" content="Have a question you can’t find the answer you’re looking for? Contact us and we’ll get back to you as soon as we can."><meta name="robots" content="index, follow"><meta property="og:title" content="Mailtimer - FREE countdown timers for emails &#38;amp; websites"><meta property="og:type" content="website"><meta property="og:image" content="https://mailtimer.com/opengraph.png"><meta property="og:url" content="https://mailtimer.com/faq/"><meta property="og:image:url" content="https://mailtimer.com/opengraph.png"><meta property="og:image:alt" content="Mailtimer Homepage Screenshot"><meta name="twitter:card" content="summary_large_image"><meta name="twitter:site" content="@mailtimer"><meta name="twitter:creator" content="@mailtimer"><link rel="stylesheet" href="/_astro/affiliate-program.BsydzvWs.css"></head> <body> <div class="mx-auto max-w-screen-xl px-5">  <header class="my-5">  <nav class="relative z-50 flex w-full justify-between"> <div class="flex items-center md:gap-x-12"> <a href="/" class="text-xl font-semibold text-black">
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20 <div class="astronav-dropdown dropdown-toggle hidden" aria-expanded="false">  <div class="z-10 w-full lg:absolute lg:w-48 origin-top-left lg:left-0"> <div class="flex flex-col px-3 md:rounded-md md:border md:bg-white md:py-2 md:shadow"> <a href="https://help.mailtimer.com" class="py-1 text-gray-600 hover:text-gray-900"> Help Docs </a><a href="/faq" class="py-1 text-gray-600 hover:text-gray-900"> FAQ </a><a href="/blog" class="py-1 text-gray-600 hover:text-gray-900"> Blog </a> </div> </div>  </div> </menu> </li><li> <a href="https://help.mailtimer.com/guides/mailtimer-public-api/" class="flex py-2 text-gray-600 hover:text-gray-900 lg:px-3"> API </a> </li> </ul> <div class="mt-3 flex items-center md:hidden"> <a href="https://app.mailtimer.io/signup" class="rounded text-center ring-gray-200 ring-offset-2 transition focus-visible:ring-2 w-full px-4 py-2 bg-violet-600 text-white hover:bg-gray-800 border-2 border-transparent">
21Sign up
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185 </header>  </div>  <div class="mx-auto max-w-screen-xl px-5">  <div class="mt-16 text-center"> <h1 class="text-4xl font-bold lg:text-5xl lg:tracking-tight"> Frequently Asked Questions </h1> <p class="mt-4 text-lg text-slate-600"> 
186Have a question you can&rsquo;t find the answer you&rsquo;re looking for? Contact us and
187        we&rsquo;ll get back to you as soon as we can.
188 </p> </div> <div class="mx-auto mt-12 max-w-screen-xl"> <dl class="space-y-8 sm:grid sm:grid-cols-2 sm:gap-x-16 sm:gap-y-8 sm:space-y-0"> <div> <dt class="text-base font-semibold leading-7 text-gray-900">How do Mailtimer countdowns work?</dt> <dd class="mt-2 text-base leading-7 text-gray-600">Every time someone opens an email containing your timer, our server generates an animated GIF in real time. Therefore, customers always see accurate countdown timers.</dd> </div><div> <dt class="text-base font-semibold leading-7 text-gray-900">Will Mailtimer countdowns work on a website as well?</dt> <dd class="mt-2 text-base leading-7 text-gray-600">Yes! Mailtimer generates a unique URL containing a GIF animation that you can insert into any HTML document.</dd> </div><div> <dt class="text-base font-semibold leading-7 text-gray-900">How can I insert it into my emails or on a website?</dt> <dd class="mt-2 text-base leading-7 text-gray-600">Mailtimer will generate you a short HTML snippet containing an &lt;img&gt; tag that you can simply paste into your HTML template: whether in an email or on a website. If you need any help, chat with us or email us at <a href="/cdn-cgi/l/email-protection" class="__cf_email__" data-cfemail="bfcccacfcfd0cdcbffd2ded6d3cbd6d2dacd91dcd0d2">[email&#160;protected]</a>.</dd> </div><div> <dt class="text-base font-semibold leading-7 text-gray-900">Can I use Mailtimer for free?</dt> <dd class="mt-2 text-base leading-7 text-gray-600">Yes! Our Free plan includes 100,000 timer views and a lot of customizable settings.</dd> </div><div> <dt class="text-base font-semibold leading-7 text-gray-900">How are timer views used up?</dt> <dd class="mt-2 text-base leading-7 text-gray-600">Your Mailtimer account is credited every month with a number of view credits according to your pricing plan. A view is used when someone views one of your timers (e.g. when an email containing your timer is opened).</dd> </div><div> <dt class="text-base font-semibold leading-7 text-gray-900">What happens when I&#39;ve used up all my views?</dt> <dd class="mt-2 text-base leading-7 text-gray-600">You can still use your Mailtimer account to create and edit timers but users won't be able to see them until the next billing period. Alternatively, you can upgrade your subscription to get more view credits.</dd> </div><div> <dt class="text-base font-semibold leading-7 text-gray-900">How do I download an invoice?</dt> <dd class="mt-2 text-base leading-7 text-gray-600">You can view and download your monthly invoices from your Account > Billing page.</dd> </div><div> <dt class="text-base font-semibold leading-7 text-gray-900">Do you offer high-volume plans?</dt> <dd class="mt-2 text-base leading-7 text-gray-600">Yes! Email us at <a href="/cdn-cgi/l/email-protection" class="__cf_email__" data-cfemail="5427353831271439353d38203d3931267a373b39">[email&#160;protected]</a> to discuss our high-volume pricing.</dd> </div><div> <dt class="text-base font-semibold leading-7 text-gray-900">Are timers clickable? Can we automatically change the destination URL as soon as the timer expires?</dt> <dd class="mt-2 text-base leading-7 text-gray-600">Yes, clickable dynamic links redirect users to a destination page according to the timer status (active or expired).</dd> </div><div> <dt class="text-base font-semibold leading-7 text-gray-900">Can we customize the message displayed when the timer countdown is over?</dt> <dd class="mt-2 text-base leading-7 text-gray-600">Yes, countdown expired messages are customizable!</dd> </div><div> <dt class="text-base font-semibold leading-7 text-gray-900">Can we have a timer that starts counting down only when the person loads the page?</dt> <dd class="mt-2 text-base leading-7 text-gray-600">Yes, we have 2 types of "Evergreen" timers: start the timer either from the sent date, or start the timer when a re
188cipient opens the email (each user will have their own expiration date in this case).</dd> </div><div> <dt class="text-base font-semibold leading-7 text-gray-900">Can we track timer views and clicks in real time?</dt> <dd class="mt-2 text-base leading-7 text-gray-600">Yes, we have a real-time dashboard that shows you how many views and clicks your timers are getting.</dd> </div><div> <dt class="text-base font-semibold leading-7 text-gray-900">What happens if I delete a timer? How will it impact users that have already received it by email?</dt> <dd class="mt-2 text-base leading-7 text-gray-600">Recipients will not see any errors or broken images. The timer will just not be displayed anymore.</dd> </div><div> <dt class="text-base font-semibold leading-7 text-gray-900">Are Mailtimer timers compatible with my marketing platform?</dt> <dd class="mt-2 text-base leading-7 text-gray-600">Yes, our timers are compatible with any email marketing platform (Mailchimp, Sendingblue, Salesforce, Klaviyo, MailerLite, etc).</dd> </div><div> <dt class="text-base font-semibold leading-7 text-gray-900">Are Mailtimer timers mobile-friendly?</dt> <dd class="mt-2 text-base leading-7 text-gray-600">Yes, our countdown timers are fully responsive. They works everywhere - from a smartphone, to a tablet, to a desktop.</dd> </div><div> <dt class="text-base font-semibold leading-7 text-gray-900">Will Mailtimer timers work in any email client?</dt> <dd class="mt-2 text-base leading-7 text-gray-600">Mailtimer supports nearly every email client. However, some email clients (e.g. Outlook 2007-2013) do not support animated GIFs. In this case, the timer will be displayed as a static image.</dd> </div><div> <dt class="text-base font-semibold leading-7 text-gray-900">I have other questions about Mailtimer.</dt> <dd class="mt-2 text-base leading-7 text-gray-600">Certainly! Do check out our <a href="https://help.mailtimer.com" class="border-2 border-transparent text-violet-600 hover:underline">Knowledge Base docs</a>. You can also use the chat box in the bottom right corner of this page or email us at <a href="/cdn-cgi/l/email-protection" class="__cf_email__" data-cfemail="bccfc9ccccd3cec8fcd1ddd5d0c8d5d1d9ce92dfd3d1">[email&#160;protected]</a>.</dd> </div> </dl> </div>  </div>  <footer class="bg-white" aria-labelledby="footer-heading"> <h2 id="footer-heading" class="sr-only">Footer</h2> <div class="mx-auto max-w-7xl px-6 pb-8 pt-16 sm:pt-24 lg:px-8 lg:pt-16"> <div class="xl:grid xl:grid-cols-3 xl:gap-8"> <div class="space-y-8"> <a href="/" class="text-xl font-semibold text-black">mail<span class="text-violet-600">timer</span> </a> <p class="text-sm leading-6 text-gray-600">
189Create customized countdown timers for emails & websites that boost your sales,
190          conversions, and clickthrough rates.
191</p> <div class="flex space-x-6"> <a href="https://www.facebook.com/mailtimer.io" class="text-gray-400 hover:text-gray-500"> <span class="sr-only">Facebook</span> <svg class="h-6 w-6" fill="currentColor" viewBox="0 0 24 24" aria-hidden="true"> <path fill-rule="evenodd" d="M22 12c0-5.523-4.477-10-10-10S2 6.477 2 12c0 4.991 3.657 9.128 8.438 9.878v-6.987
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192&copy; 2024 Mailtimer. All rights reserved.
193</p> </div> </div> </footer>  <!-- Cloudflare Pages Analytics -->
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Line numbers count LF bytes from the start of the resource, as the search results do. Vendor segments are library code the classifier recognised; they are stored but not indexed. Bytes are shown as Latin1 characters, one per byte.