1"use strict";(globalThis.webpackChunkmambu_documentation_site=globalThis.webpackChunkmambu_documentation_site||[]).push([[3822],{566438(e,s,n){n.r(s),n.d(s,{assets:()=>d,contentTitle:()=>c,default:()=>u,frontMatter:()=>o,metadata:()=>r,toc:()=>l});const r=JSON.parse('{"id":"docs/creating-new-users","title":"Creating a User","description":"A *user* is anyone who accesses and uses Mambu via the UI or the API. Each user has a user account that stores the access credentials, the details of...","source":"@site/docs/docs/creating-new-users.mdx","sourceDirName":"docs","slug":"/docs/creating-new-users","permalink":"/docs/creating-new-users","draft":false,"unlisted":false,"tags":[{"inline":true,"label":"users","permalink":"/tags/users"},{"inline":true,"label":"creating-users","permalink":"/tags/creating-users"},{"inline":true,"label":"user-management","permalink":"/tags/user-management"},{"inline":true,"label":"access-control","permalink":"/tags/access-control"},{"inline":true,"label":"permissions","permalink":"/tags/permissions"},{"inline":true,"label":"administration","permalink":"/tags/administration"},{"inline":true,"label":"onboarding","permalink":"/tags/onboarding"}],"version":"current","lastUpdatedAt":1779183413000,"frontMatter":{"id":"creating-new-users","title":"Creating a User","tags":["users","creating-users","user-management","access-control","permissions","administration","onboarding"],"description":"A *user* is anyone who accesses and uses Mambu via the UI or the API. Each user has a user account that stores the access credentials, the details of..."},"sidebar":"primarySidebars","previous":{"title":"Access Preferences","permalink":"/docs/access-preferences"},"next":{"title":"Deactivating, Reactivating and Deleting User Accounts","permalink":"/docs/deactivating-reactivating-and-deleting-user-accounts"}}');var i=n(474848),t=n(28453),a=n(992108);const o={id:"creating-new-users",title:"Creating a User",tags:["users","creating-users","user-management","access-control","permissions","administration","onboarding"],description:"A *user* is anyone who accesses and uses Mambu via the UI or the API. Each user has a user account that stores the access credentials, the details of..."},c=void 0,d={},l=[{value:"Permissions for managing users",id:"permissions-for-managing-users",level:2},{value:"Creating a user",id:"creating-a-user",level:2},{value:"General section",id:"general-section",level:2},{value:"User Rights section",id:"user-rights-section",level:2},{value:"Type",id:"type",level:3},{value:"Administrators",id:"administrators",level:4},{value:"Credit officers",id:"credit-officers",level:4},{value:"Tellers",id:"tellers",level:4},{value:"Access Rights",id:"access-rights",level:3},{value:"Mambu",id:"mambu",level:4},{value:"API",id:"api",level:4},{value:"Permissions",id:"permissions",level:2},{value:"Permissions for managing users",id:"permissions-for-managing-users-1",level:3},{value:"User Access",id:"user-access",level:2},{value:"Username (required)",id:"username-required",level:3},{value:"Email",id:"email",level:3},{value:"Password (required)",id:"password-required",level:3},{value:"Two Factor Authentication",id:"two-factor-authentication",level:3},{value:"Mambu Display Language",id:"mambu-display-language",level:3},{value:"Contact",id:"contact",level:2},{value:"Assigned To",id:"assigned-to",level:2},{value:"Access Rights",id:"access-rights-1",level:2},{value:"Transactions Limits",id:"transactions-limits",level:2},{value:"Custom fields",id:"custom-fields",level:2},{value:"Other users",id:"other-users",level:2}];function h(e){const s={a:"a",admonition:"admonition",code:"code",em:"em",h2:"h2",h3:"h3",h4:"h4",img:"img",li:"li",ol:"ol",p:"p",strong:"strong",table:"table",tbody:"tbody",td:"td",th:"th",thead:"thead",tr:"tr",ul:"ul",...(0,t.R)(),...e.components};return(0,i.jsxs)(i.Fragment,{children:[(0,i.jsxs)(s.p,{children:["A ",(0,i.jsx)(s.em,{children:"user"})," is anyone who accesses and uses Mambu via the UI or the API. Each user has a user account that stores the access credentials, the details of the person using the system, the role, and the permissions."]}),"\n",(0,i.jsxs)(s.p,{children:["A list of users can be found at ",(0,i.jsx)(s.strong,{children:"Administration"})," > ",(0,i.jsx)(s.strong,{children:"Access"})," > ",(0,i.jsx)(s.strong,{children:"Users"}),"."]}),"\n",(0,i.jsxs)(s.p,{children:["The ",(0,i.jsx)(s.strong,{children:"Users"})," tab under ",(0,i.jsx)(s.strong,{children:"Administration"})," > ",(0,i.jsx)(s.strong,{children:"Access"})," and the ",(0,i.jsx)(s.strong,{children:"Users"})," option under the ",(0,i.jsx)(s.strong,{children:"Create"})," menu in the top bar are only visible if your user has the appropriate permissions assigned to them. For more information, see the ",(0,i.jsx)(s.a,{href:"#permissions-for-managing-users",children:"Permissions for managing users"})," section."]}),"\n",(0,i.jsx)(s.h2,{id:"permissions-for-managing-users",children:"Permissions for managing users"}),"\n",(0,i.jsx)(s.p,{children:"The following permissions are required for you to be able to perform the relevant management actions on users:"}),"\n",(0,i.jsxs)(s.ul,{children:["\n",(0,i.jsx)(s.li,{children:(0,i.jsx)(s.code,{children:"CREATE_USER"})}),"\n",(0,i.jsx)(s.li,{children:(0,i.jsx)(s.code,{children:"EDIT_USER"})}),"\n",(0,i.jsx)(s.li,{children:(0,i.jsx)(s.code,{children:"VIEW_USER_DETAILS"})}),"\n",(0,i.jsx)(s.li,{children:(0,i.jsx)(s.code,{children:"DELETE_USER"})}),"\n"]}),"\n",(0,i.jsx)(s.admonition,{type:"warning",children:(0,i.jsxs)(s.p,{children:["For security reasons, we recommend controlling which users have role and user management permissions. For more information, see ",(0,i.jsx)(s.a,{href:"/docs/understanding-users-roles-and-permissions#limiting-role-and-user-management-permission-assignment",children:"Limiting role and user management permission assignment"}),"."]})}),"\n","\n",(0,i.jsx)(a.A,{}),"\n",(0,i.jsx)(s.h2,{id:"creating-a-user",children:"Creating a user"}),"\n",(0,i.jsx)(s.p,{children:"To create a user:"}),"\n",(0,i.jsxs)(s.ol,{children:["\n",(0,i.jsxs)(s.li,{children:["Either go to the top bar and select ",(0,i.jsx)(s.strong,{children:"Create"})," > ",(0,i.jsx)(s.strong,{children:"User"}),", or on the main menu, got to ",(0,i.jsx)(s.strong,{children:"Administration"})," > ",(0,i.jsx)(s.strong,{children:"Access"})," > ",(0,i.jsx)(s.strong,{children:"Users"})," and select ",(0,i.jsx)(s.strong,{children:"Create New User"}),"."]}),"\n",(0,i.jsxs)(s.li,{children:["In the ",(0,i.jsx)(s.strong,{children:"Create A New User"})," dialog, enter all the necessary information. For more details on the fields in the various sections of the form, see below."]}),"\n",(0,i.jsxs)(s.li,{children:["Select ",(0,i.jsx)(s.strong,{children:"Save User"}),"."]}),"\n"]}),"\n",(0,i.jsx)(s.p,{children:(0,i.jsx)(s.img,{alt:"Users screen. All defined users are displayed here",src:n(278062).A+"",width:"2880",height:"914"})}),"\n",(0,i.jsx)(s.h2,{id:"general-section",children:"General section"}),"\n",(0,i.jsxs)(s.table,{children:[(0,i.jsx)(s.thead,{children:(0,i.jsxs)(s.tr,{children:[(0,i.jsx)(s.th,{children:"Name"}),(0,i.jsx)(s.th,{children:"Comments"}),(0,i.jsx)(s.th,{children:"Required"})]})}),(0,i.jsxs)(s.tbody,{children:[(0,i.jsxs)(s.tr,{children:[(0,i.jsx)(s.td,{children:"First Name"}),(0,i.jsx)(s.td,{children:"Maximum length of 255 characters."}),(0,i.jsx)(s.td,{children:"YES"})]}),(0,i.jsxs)(s.tr,{children:[(0,i.jsx)(s.td,{children:"Last Name"}),(0,i.jsx)(s.td,{children:"Maximum length of 255 characters."}),(0,i.jsx)(s.td,{children:"NO"})]}),(0,i.jsxs)(s.tr,{children:[(0,i.jsx)(s.td,{children:"Title"}),(0,i.jsx)(s.td,{children:"Maximum length of 255 characters."}),(0,i.jsx)(s.td,{children:"NO"})]}),(0,i.jsxs)(s.tr,{children:[(0,i.jsx)(s.td,{children:"Role"}),(0,i.jsxs)(s.td,{children:["If you assign a role, then the ",(0,i.jsx)(s.strong,{children:"User Rights"})," and ",(0,i.jsx)(s.strong,{children:"Permissions"})," sections of the form are pre-filled with the settings of the role, and you will no longer be able to manually edit them. For more information, see ",(0,i.jsx)(s.a,{href:"/docs/roles",children:"Roles"}),"."]}),(0,i.jsx)(s.td,{children:"NO"})]})]})]}),"\n",(0,i.jsx)(s.h2,{id:"user-rights-section",children:"User Rights section"}),"\n",(0,i.jsx)(s.h3,{id:"type",children:"Type"}),"\n",(0,i.jsxs)(s.p,{children:["Under the ",(0,i.jsx)(s.strong,{children:"User Rights"})," section, you can select an optional user ",(0,i.jsx)(s.strong,{children:"Type"}),". There are three options for types: ",(0,i.jsx)(s.strong,{children:"Administrator"}),", ",(0,i.jsx)(s.strong,{children:"Teller"})," and ",(0,i.jsx)(s.strong,{children:"Credit Officer"}),". A user that has one of these types has special characteristics that will be described below."]}),"\n",(0,i.jsx)(s.p,{children:(0,i.jsx)(s.img,{alt:"User rights section from Create user view",src:n(315612).A+"",width:"1404",height:"400"})}),"\n",(0,i.jsx)(s.h4,{id:"administrators",children:"Administrators"}),"\n",(0,i.jsxs)(s.p,{children:["Administrators have all permissions and can perform any action in Mambu. Only administrators can create or edit other admins. Selecting the ",(0,i.jsx)(s.strong,{children:"Administrator"})," checkbox removes the ",(0,i.jsx)(s.strong,{children:"Permissions"})," section from the ",(0,i.jsx)(s.strong,{children:"Creating a New User"})," form."]}),"\n",(0,i.jsxs)(s.p,{children:["Administrators have all the permissions of the credit officer and teller user types. Administrators also have additional access permissions in Mambu that are not available to non-administrators and which cannot be assigned as granular permissions. For example, administrators have access to the usage rights settings of saved custom views. For more information, see ",(0,i.jsx)(s.a,{href:"/docs/custom-views#user-types-and-saved-custom-views",children:"User types and saved custom views"}),"."]}),"\n",(0,i.jsxs)(s.p,{children:["Regular users can be granted certain administrator rights by either assigning a role or assigning granular permissions under the ",(0,i.jsx)(s.strong,{children:"Permissions"})," section."]}),"\n",(0,i.jsx)(s.h4,{id:"credit-officers",children:"Credit officers"}),"\n",(0,i.jsx)(s.p,{children:"Credit officers have the option of having clients and groups assigned to them, this relationship allows for better reporting and client management."}),"\n",(0,i.jsx)(s.h4,{id:"tellers",children:"Tellers"}),"\n",(0,i.jsx)(s.p,{children:"Tellers have access to the teller module. Special tellering permissions give them access to the different actions available on this module, for example opening or closing tills, posting transactions on a till, and adding and removing cash from a till."}),"\n",(0,i.jsx)(s.h3,{id:"access-rights",children:"Access Rights"}),"\n",(0,i.jsxs)(s.p,{children:["Under the ",(0,i.jsx)(s.strong,{children:"User Rights"})," section you can select the ",(0,i.jsx)(s.strong,{children:"Access Rights"}),". There are two different access rights types Mambu and API."]}),"\n",(0,i.jsx)(s.h4,{id:"mambu",children:"Mambu"}),"\n",(0,i.jsxs)(s.p,{children:["The Mambu access type is for regular Mambu UI users. ",(0,i.jsx)(s.strong,{children:"Mambu"})," access allows the user to log in to Mambu via the regular web user interface, using their login credentials."]}),"\n",(0,i.jsx)(s.h4,{id:"api",children:"API"}),"\n",(0,i.jsxs)(s.p,{children:["API access allows the user to authenticate and interact with Mambu using APIs. Like other user types, API users also require the necessary user permissions to perform a desired action. Transactions posted by API users are kept in the logs in the same way as user actions from regular users. For more information on API authentication at Mambu, see ",(0,i.jsx)(s.a,{href:"/api/pages/api-v2/authentication",children:"Authentication"})," in our API Reference."]}),"\n",(0,i.jsxs)(s.p,{children:["If you have federated authentication enabled, please see ",(0,i.jsx)(s.a,{href:"/docs/managing-sso-provisioned-users#api-users",children:"Managing Users under Federated Authentication - API Users"})," for information on how to create a user with API access. If you have API consumers enabled, you won't be able to add the ",(0,i.jsx)(s.code,{children:"API"})," permission when creating a new user, but you may edit any existing user to add the permission."]}),"\n",(0,i.jsx)(s.h2,{id:"permissions",children:"Permissions"}),"\n",(0,i.jsx)(s.p,{children:"A user in Mambu may be assigned permissions either directly or through a role. However, a single user cannot be assigned permissions in both ways."}),"\n",(0,i.jsx)(s.p,{children:"If you do assign a role to a user, you may assign granular permissions to them. Note that some permissions are provided by roles that cannot be assigned directly to users."}),"\n",(0,i.jsxs)(s.p,{children:["We recommend assigning permissions to users through roles because it allows for more control over access in Mambu. For more information, see ",(0,i.jsx)(s.a,{href:"/docs/understanding-users-roles-and-permissions#access-managed-by-role",children:"Access managed by role"}),"."]}),"\n",(0,i.jsx)(s.p,{children:"To assign granular permissions to a user:"}),"\n",(0,i.jsxs)(s.ol,{children:["\n",(0,i.jsxs)(s.li,{children:["Select ",(0,i.jsx)(s.strong,{children:"Permissions"}),"."]}),"\n",(0,i.jsx)(s.li,{children:"Check the boxes next to the permissions that you wish to assign to the user."}),"\n",(0,i.jsxs)(s.li,{children:["Select ",(0,i.jsx)(s.strong,{children:"Save User"}),"."]}),"\n"]}),"\n",(0,i.jsxs)(s.p,{children:["For more information, see ",(0,i.jsx)(s.a,{href:"/docs/understanding-users-roles-and-permissions",children:"Understanding Users, Roles, and Permissions"})," and ",(0,i.jsx)(s.a,{href:"/docs/permissions",children:"Permissions"}),"."]}),"\n",(0,i.jsx)(s.p,{children:(0,i.jsx)(s.img,{alt:"User permissions. Each permission contains other permissions that have specific actions.",src:n(227250).A+"",width:"1388",height:"992"})}),"\n",(0,i.jsx)(s.h3,{id:"permissions-for-managing-users-1",children:"Permissions for managing users"}),"\n",(0,i.jsx)(s.p,{children:"The following permissions are required for a user to be able to perform the relevant management actions on a user account:"}),"\n",(0,i.jsxs)(s.ul,{children:["\n",(0,i.jsx)(s.li,{children:(0,i.jsx)(s.code,{children:"VIEW_USER_DETAILS"})}),"\n",(0,i.jsx)(s.li,{children:(0,i.jsx)(s.code,{children:"CREATE_USER"})}),"\n",(0,i.jsx)(s.li,{children:(0,i.jsx)(s.code,{children:"EDIT_USER"})}),"\n",(0,i.jsx)(s.li,{children:(0,i.jsx)(s.code,{children:"DELETE_USER"})}),"\n"]}),"\n",(0,i.jsxs)(s.p,{children:["If these permissions are not assigned to a user, that user will not be able to see the ",(0,i.jsx)(s.strong,{children:"Users"})," tab under ",(0,i.jsx)(s.strong,{children:"Administration"})," > ",(0,i.jsx)(s.strong,{children:"Access"})," and the ",(0,i.jsx)(s.strong,{children:"Users"})," option under the ",(0,i.jsx)(s.strong,{children:"Create"})," menu in the top bar."]}
1),"\n",(0,i.jsx)(s.h2,{id:"user-access",children:"User Access"}),"\n",(0,i.jsxs)(s.p,{children:["Under the ",(0,i.jsx)(s.strong,{children:"User Access"})," section you can enter the information the new user will need to login to Mambu."]}),"\n",(0,i.jsx)(s.h3,{id:"username-required",children:"Username (required)"}),"\n",(0,i.jsx)(s.p,{children:"Usernames must be unique and they cannot be changed."}),"\n",(0,i.jsx)(s.h3,{id:"email",children:"Email"}),"\n",(0,i.jsx)(s.p,{children:'The email address is required for using the "Forgot your password?" link in the login screen. The password recovery email will be sent to this address.'}),"\n",(0,i.jsxs)(s.p,{children:["The ",(0,i.jsx)(s.strong,{children:"Email"})," field is not yet required but we strongly advise to fill it in as it might become mandatory in the future."]}),"\n",(0,i.jsx)(s.h3,{id:"password-required",children:"Password (required)"}),"\n",(0,i.jsxs)(s.p,{children:["When you create your password, the system will show you how safe it is. The minimum number of characters for your password is defined in ",(0,i.jsx)(s.strong,{children:"Administration"})," > ",(0,i.jsx)(s.strong,{children:"Access"})," > ",(0,i.jsx)(s.strong,{children:"Preferences"}),"."]}),"\n",(0,i.jsx)(s.p,{children:"The password must contain at least one digit and one letter."}),"\n",(0,i.jsx)(s.h3,{id:"two-factor-authentication",children:"Two Factor Authentication"}),"\n",(0,i.jsxs)(s.p,{children:["For additional security, two factor authentication can be enabled for users that have Mambu UI access. Only Administrator users can setup two factor authentication for other users. To enable two factor authentication for a user select the ",(0,i.jsx)(s.strong,{children:"Two Factor Authentication"})," checkbox under ",(0,i.jsx)(s.strong,{children:"User Access"}),". Then, ensure that you add a mobile phone number in the ",(0,i.jsx)(s.a,{href:"#contact",children:(0,i.jsx)(s.strong,{children:"Contact"})})," section."]}),"\n",(0,i.jsx)(s.p,{children:(0,i.jsx)(s.img,{alt:"Enabling two factor authentication a new user.",src:n(748898).A+"",width:"1530",height:"708"})}),"\n",(0,i.jsx)(s.p,{children:"When this setting is enabled, users will be sent an SMS on their registered mobile number, which they will need to enter in the Mambu login screen in addition to their password."}),"\n",(0,i.jsxs)(s.p,{children:["An SMS gateway needs to be defined to be able to use two factor authentication. For more information, see ",(0,i.jsx)(s.a,{href:"/docs/sms-setup",children:"SMS Gateway Setup"}),"."]}),"\n",(0,i.jsx)(s.h3,{id:"mambu-display-language",children:"Mambu Display Language"}),"\n",(0,i.jsx)(s.p,{children:"This setting configures the language used to display menus and options in Mambu for the user. The default language selected is English."}),"\n",(0,i.jsxs)(s.p,{children:["For more information on how to edit the Mambu display language and how it affects the language settings for your clients, communications, and more, see ",(0,i.jsx)(s.a,{href:"/docs/language-settings",children:"Language Settings"}),"."]}),"\n",(0,i.jsx)(s.p,{children:(0,i.jsx)(s.img,{alt:"Change language drop-down",src:n(246985).A+"",width:"1386",height:"434"})}),"\n",(0,i.jsx)(s.h2,{id:"contact",children:"Contact"}),"\n",(0,i.jsxs)(s.p,{children:["Under the ",(0,i.jsx)(s.strong,{children:"Contact"})," section you can enter your mobile phone number and home phone number."]}),"\n",(0,i.jsx)(s.h2,{id:"assigned-to",children:"Assigned To"}),"\n",(0,i.jsx)(s.p,{children:"Users can be associated with a specific branch, allowing access to that branch and its clients and information."}),"\n",(0,i.jsxs)(s.p,{children:["The ",(0,i.jsx)(s.strong,{children:"Branch"})," field defines the branch to which the user belongs. To assign the user to a branch, choose the branch from the list."]}),"\n",(0,i.jsx)(s.p,{children:"Branch assignment is mandatory for users with the credit officer or teller user type."}),"\n",(0,i.jsx)(s.admonition,{type:"note",children:(0,i.jsxs)(s.p,{children:["If you have federated authentication enabled, then you must perform branch assignment using your identity provider (IdP). Branch assignment using the Mambu UI or API v2 is not possible. For more information, see ",(0,i.jsx)(s.a,{href:"/docs/managing-sso-provisioned-users#branch-assignment",children:"Managing Users under Federated Authentication - Branch assignment"}),"."]})}),"\n",(0,i.jsx)(s.h2,{id:"access-rights-1",children:"Access Rights"}),"\n",(0,i.jsxs)(s.p,{children:["The ",(0,i.jsx)(s.strong,{children:"Access Rights"})," section determines which branches a user can access."]}),"\n",(0,i.jsxs)(s.p,{children:["If the ",(0,i.jsx)(s.strong,{children:"Can access clients and accounts data for all branches"})," checkbox is selected then the user has access to this data for all branches."]}),"\n",(0,i.jsxs)(s.p,{children:["If the ",(0,i.jsx)(s.strong,{children:"Can access clients and accounts data for all branches"})," checkbox is not selected then you can select individual branches that the user will have access to. In order to select an individual branch select the branch from the ",(0,i.jsx)(s.strong,{children:"Branch"})," dropdown. The branch will then appear in the ",(0,i.jsx)(s.strong,{children:"Branch access"})," area. If the user is assigned to a branch, the assigned branch will appear pre-selected in the Branch access area."]}),"\n",(0,i.jsxs)(s.p,{children:["If your user is a Credit Officer then you will have an additional ",(0,i.jsx)(s.strong,{children:"Can access other credit officers clients"})," check box. This option gives the new user access to all clients and accounts assigned to:"]}),"\n",(0,i.jsxs)(s.ul,{children:["\n",(0,i.jsx)(s.li,{children:"The other credit officers in their assigned branch."}),"\n",(0,i.jsx)(s.li,{children:"Credit officers who are not assigned to any branch."}),"\n"]}),"\n",(0,i.jsx)(s.p,{children:(0,i.jsx)(s.img,{alt:"Assigned to and access rights sections for credit officer",src:n(180240).A+"",width:"1488",height:"694"})}),"\n",(0,i.jsxs)(s.p,{children:['Users who have access to more than one branch can switch between those branches using the Branch filter on the top left of the interface. Users who only have access to one branch, will have their default branch pre-selected in their Branch view and will not have the "All Branches" filter. For more information, see ',(0,i.jsx)(s.a,{href:"/docs/branches-and-centres",children:"Managing Multiple Branches"}),"."]}),"\n",(0,i.jsx)(s.h2,{id:"transactions-limits",children:"Transactions Limits"}),"\n",(0,i.jsx)(s.p,{children:"For any user who doesn't have Administrator permissions, you can set maximum amounts on transactions."}),"\n",(0,i.jsx)(s.p,{children:"There are six different transaction types that you can set a limit to: Loan Approval, Loan Disbursement, Fee Application, Entry of Deposits, Withdrawals, and Repayments."}),"\n",(0,i.jsx)(s.p,{children:"To set a limit on transactions a user can perform:"}),"\n",(0,i.jsxs)(s.ol,{children:["\n",(0,i.jsxs)(s.li,{children:["Under ",(0,i.jsx)(s.strong,{children:"Transaction Limits"}),", select ",(0,i.jsx)(s.strong,{children:"Add Limit"}),"."]}),"\n",(0,i.jsx)(s.li,{children:"Choose the transaction type from the dropdown menu."}),"\n",(0,i.jsx)(s.li,{children:"Enter the limit amount for that transaction."}),"\n"]}),"\n",(0,i.jsx)(s.p,{children:(0,i.jsx)(s.img,{alt:"Transaction limits can be set for Approve Loan, Disburse Loan, Apply fee, Make Deposit, Make Withdraw, Make Repayment",src:n(59898).A+"",width:"1392",height:"324"})}),"\n",(0,i.jsx)(s.h2,{id:"custom-fields",children:"Custom fields"}),"\n",(0,i.jsxs)(s.p,{children:["If you need to capture additional information about the users, you can create custom field definitions under ",(0,i.jsx)(s.strong,{children:"Administration"})," and add them to the users' profiles when creating a new user. For more information, see ",(0,i.jsx)(s.a,{href:"/docs/custom-fields",children:"Custom Fields"}),"."]}),"\n",(0,i.jsx)(s.h2,{id:"other-users",children:"Other users"}),"\n",(0,i.jsxs)(s.p,{children:["During the onboarding process we create some users to assist you with onboarding and support cases. For more information on the ",(0,i.jsx)(s.strong,{children:"Mambu Delivery"})," user, see ",(0,i.jsx)(s.a,{href:"/docs/mambu-support#mambu-delivery-users-while-onboarding",children:"Mambu Delivery users while onboarding"}),". For more information on the ",(0,i.jsx)(s.strong,{children:"Mambu Support"})," user, see ",(0,i.jsx)(s.a,{href:"/docs/mambu-support#granting-access-to-your-account-with-the-mambu-support-user",children:"Granting access to your account with the Mambu Support user"}),"."]})]})}function u(e={}){const{wrapper:s}={...(0,t.R)(),...e.components};return s?(0,i.jsx)(s,{...e,children:(0,i.jsx)(h,{...e})}):h(e)}},992108(e,s,n){n.d(s,{A:()=>i});n(296540);var r=n(474848);const i=function(){return(0,r.jsxs)(r.Fragment,{children:[(0,r.jsx)("h2",{id:"character-recognition",children:"Character recognition"}),(0,r.jsx)("p",{children:"The Mambu application works best with only alphanumeric characters. 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