https://closetpilot.com/faq/

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40 <main>  <header class="page-head" data-astro-cid-3zbxo6iv> <span class="eyebrow" data-astro-cid-3zbxo6iv>Help</span> <h1 data-astro-cid-3zbxo6iv>Frequently asked questions</h1> <p class="page-head__intro" data-astro-cid-3zbxo6iv>Quick answers on billing, your account, and how sharing works. Still stuck? Email [email protected].</p> </header> <div class="page-body" data-astro-cid-3zbxo6iv>  <div class="faq-wrap" data-astro-cid-6kmwghhu> <div class="cp-accordion-list"> <details class="cp-accordion"> <summary>How much does it cost?</summary> <div class="cp-accordion-body prose">See our <a href="/pricing">pricing page</a> for all relevant pricing information.</div> </details><details class="cp-accordion"> <summary>How do I unsubscribe?</summary> <div class="cp-accordion-body prose">Click on the “End subscription” button in the rightmost tab (👩‍✈️) in the ClosetPilot widget. Simply uninstalling the Chrome Extension does not unsubscribe you.</div> </details><details class="cp-accordion"> <summary>I’m experiencing a billing issue, who do I contact?</summary> <div class="cp-accordion-body prose">If you believe you were billed incorrectly or there was some other mistake with your billing, please email me at <a href="mailto:[email protected]">[email protected]</a>. I am happy to refund any billing mistakes.</div> </details><details class="cp-accordion"> <summary>How do I reset my password?</summary> <div class="cp-accordion-body prose">You can reset your password for the ClosetPilot Chrome extension <a href="/password-reset">here</a>.<br/><br/>If you are using the ClosetPilot iOS app and you are having trouble logging in, you can reset your password to the app <a href="/ios-password-reset">here</a>.</div> </details><details class="cp-accordion"> <summary>How do I update my credit card on file?</summary> <div class="cp-accordion-body prose">You can update your credit card on file for the ClosetPilot Chrome extension <a href="/update-card">here</a>.</div> </details><details class="cp-accordion"> <summary>How can I email customer support?</summary> <div class="cp-accordion-body prose">You can reach our support team by emailing <a href="mailto:[email protected]">[email protected]</a>.</div> </details><details class="cp-accordion"> <summary>Why are there only 48 items in my closet?</summary> <div class="cp-accordion-body prose">By default, ClosetPilot shares all the items that have loaded on the page and Poshmark loads 48 items per page. If you always want to load all of the items in your closet, check the box in settings for “Auto-scroll my closet” / “Auto-load my closet” then refresh the page.<br/><br/>You can read more about this in our <a href="/docs#auto-load-items">documentation</a>.</div> </details><details class="cp-accordion"> <summary>Why does it say I have only 4000 shares per day?</summary> <div class="cp-accordion-body prose">There is no maximum for the number of shares per day when you’re paying (or in y

40our free trial). The reason why you’re seeing the 4000 share number is because we have a “share limit” feature where you can set your own limit for how much you want to share per day (or you can remove that limit altogether). This feature can help prevent you from sharing too much accidentally.<br/><br/>I recommend starting slow with sharing (with 1-2k shares spread throughout the day), then building up to 3-4k per day. I wouldn’t recommend doing more than that, since past 4k shares per day it gets much more likely for Poshmark to throttle your account’s sharing ability.<br/><br/>You can read more about this in our <a href="/docs#sharing-limit">documentation</a>.</div> </details><details class="cp-accordion"> <summary>When I Return Shares and/or send Offers to Likers, ClosetPilot stops after the first share/offer</summary> <div class="cp-accordion-body prose">Try clearing cache and cookies in Google Chrome and re-logging in to ClosetPilot. You can find instructions on how to clear your cache and cookies <a href="https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DDesktop&hl=en" target="_blank" rel="noopener">here</a>.</div> </details> </div> 

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