https://www.travelbot.me/_nuxt/CesMBqOl.js

1import{_ as i}from"./BGcuhesN.js";import{_ as l}from"./DG-h44ws.js";import{j as r,k as o,e as c}from"./BHw1e3Z5.js";import{l as n,J as d,X as e,a6 as p,M as u}from"./NzCnRFWS.js";const v={class:"mx-auto min-h-screen flex flex-col"},m=n({__name:"refund",setup(b){return r({title:"TravelBot Refund Policy",description:"Read the TravelBot refund policy for web subscriptions, Apple App Store purchases, Google Play subscriptions, and billing support.",ogTitle:"TravelBot Refund Policy",ogDescription:"Refund terms for TravelBot subscriptions and billing support.",robots:"index, follow"}),o({link:[{rel:"canonical",href:"https://www.travelbot.me/refund"}]}),(f,a)=>{const t=i,s=l;return u(),d("div",v,[e(t),a[0]||(a[0]=p('<div class="flex-grow container mx-auto px-4 py-8" data-v-7489a30c><div class="max-w-4xl mx-auto space-y-6" data-v-7489a30c><div class="flex items-center space-x-2" data-v-7489a30c><h1 class="text-4xl font-bold" data-v-7489a30c> Refund Policy </h1></div><p class="text-sm font-normal text-gray-600" data-v-7489a30c> Last updated: December 23, 2024 </p><div class="bg-base-200/50 rounded-lg p-6 mb-6" data-v-7489a30c><p class="text-base" data-v-7489a30c> At TravelBot, we&#39;re committed to providing exceptional AI-powered travel planning services. This refund policy explains your rights and our obligations regarding refunds for our subscription services. </p></div><div class="space-y-4" data-v-7489a30c><h2 class="text-xl font-semibold" data-v-7489a30c> 1. Overview </h2><p class="text-base" data-v-7489a30c> TravelBot offers subscription-based services with different refund terms depending on your purchase platform and subscription type. We process refunds through FastSpring for web subscriptions and follow Apple App Store and Google Play Store policies for mobile purchases. </p></div><div class="space-y-4" data-v-7489a30c><h2 class="text-xl font-semibold" data-v-7489a30c> 2. Web Subscriptions (FastSpring) </h2><h3 class="text-lg font-medium mt-4" data-v-7489a30c> 30-Day Money-Back Guarantee </h3><p class="text-base" data-v-7489a30c> All web-based subscriptions purchased directly through our website include a 30-day money-back guarantee. You may request a full refund within 30 days of your initial purchase for any reason. </p><h3 class="text-lg font-medium mt-4" data-v-7489a30c> Refund Eligibility </h3><p class="text-base" data-v-7489a30c> Refunds may be granted in the following situations: </p><ul class="list-disc list-inside text-base space-y-2 ml-4" data-v-7489a30c><li data-v-7489a30c>Dissatisfaction with service quality or functionality</li><li data-v-7489a30c>Technical issues preventing normal use of the service</li><li data-v-7489a30c>Billing errors or unauthorized charges</li><li data-v-7489a30c>Accidental purchases made in error</li><li data-v-7489a30c>Service not meeting advertised capabilities</li></ul><h3 class="text-lg font-medium mt-4" data-v-7489a30c> Processing Time </h3><p class="text-base" data-v-7489a30c> FastSpring refunds are typically processed within 5-7 business days and will appear on your original payment method within 7-10 business days, depending on your financial institution. </p></div><div class="space-y-4" data-v-7489a30c><h2 class="text-xl font-semibold" data-v-7489a30c> 3. Mobile App Subscriptions </h2><div class="bg-blue-50 border border-blue-200 rounded-lg p-4 mb-4" data-v-7489a30c><p class="text-base text-blue-800" data-v-7489a30c><strong data-v-7489a30c>Important:</strong> Mobile app subscriptions are processed through Apple App Store or Google Play Store. Refund requests must be made directly with these platforms, not with TravelBot. </p></div><h3 class="text-lg font-medium mt-4" data-v-7489a30c> Apple App Store Subscriptions </h3><p class="text-base" data-v-7489a30c> For iOS app purchases: </p><ul class="list-disc list-inside text-base space-y-2 ml-4" data-v-7489a30c><li data-v-7489a30c>Refunds must be requested directly from Apple through their standard process</li><li data-v-7489a30c> Visit <a href="https://reportaproblem.apple.com" class="text-primary hover:underline" target="_blank" rel="noopener" data-v-7489a30c>reportaproblem.apple.com</a> to request a refund </li><li data-v-7489a30c>Apple&#39;s refund policy typically allows refunds within 90 days of purchase</li><li data-v-7489a30c>Refund approval is at Apple&#39;s sole discretion</li><li data-v-7489a30c>Common reasons for approval: accidental purchase, technical issues, or app not working as de

1scribed</li></ul><h3 class="text-lg font-medium mt-4" data-v-7489a30c> Google Play Store Subscriptions </h3><p class="text-base" data-v-7489a30c> For Android app purchases: </p><ul class="list-disc list-inside text-base space-y-2 ml-4" data-v-7489a30c><li data-v-7489a30c>Request refunds through Google Play Console or Play Store app</li><li data-v-7489a30c>Automatic refund eligibility for subscriptions cancelled within 48 hours of purchase</li><li data-v-7489a30c>Extended refund window may apply for specific circumstances</li><li data-v-7489a30c> Visit <a href="https://support.google.com/googleplay/answer/2479637" class="text-primary hover:underline" target="_blank" rel="noopener" data-v-7489a30c>Google Play Help Center</a> for detailed instructions </li><li data-v-7489a30c>Google determines refund eligibility based on their policies</li></ul></div><div class="space-y-4" data-v-7489a30c><h2 class="text-xl font-semibold" data-v-7489a30c> 4. How to Request a Web Subscription Refund </h2><p class="text-base" data-v-7489a30c> For FastSpring-processed web subscriptions, follow these steps: </p><ol class="list-decimal list-inside text-base space-y-2 ml-4" data-v-7489a30c><li data-v-7489a30c> Contact our support team at <a href="mailto:[email protected]" class="text-primary hover:underline" data-v-7489a30c>[email protected]</a> or <a href="mailto:[email protected]" class="text-primary hover:underline" data-v-7489a30c>[email protected]</a></li><li data-v-7489a30c> Include the following information in your request: <ul class="list-disc list-inside text-sm space-y-1 ml-6 mt-2" data-v-7489a30c><li data-v-7489a30c>Your account email address</li><li data-v-7489a30c>Order number or transaction ID (if available)</li><li data-v-7489a30c>Date of purchase</li><li data-v-7489a30c>Reason for refund request</li></ul></li><li data-v-7489a30c>Our billing team will review your request within 1-2 business days</li><li data-v-7489a30c>If approved, your refund will be processed through FastSpring to your original payment method</li></ol><div class="bg-green-50 border border-green-200 rounded-lg p-4 mt-6" data-v-7489a30c><p class="text-base text-green-800" data-v-7489a30c><strong data-v-7489a30c>Quick Tip:</strong> You can also manage your subscription and request refunds directly through FastSpring&#39;s customer portal if you received a FastSpring receipt email. </p></div></div><div class="space-y-4" data-v-7489a30c><h2 class="text-xl font-semibold" data-v-7489a30c> 5. Refund Limitations and Exclusions </h2><p class="text-base" data-v-7489a30c> Refunds may not be available in the following circumstances: </p><h3 class="text-lg font-medium mt-4" data-v-7489a30c> General Limitations </h3><ul class="list-disc list-inside text-base space-y-2 ml-4" data-v-7489a30c><li data-v-7489a30c>Web subscriptions: Refund requests made after 30 days (except for exceptional circumstances)</li><li data-v-7489a30c>Services already consumed or extensively used beyond reasonable trial</li><li data-v-7489a30c>Accounts terminated for Terms of Service violations</li><li data-v-7489a30c>Requests for partial refunds on monthly or annual plans (prorated refunds may be considered case-by-case)</li></ul><h3 class="text-lg font-medium mt-4" data-v-7489a30c> Platform-Specific Limitations </h3><ul class="list-disc list-inside text-base space-y-2 ml-4" data-v-7489a30c><li data-v-7489a30c><strong data-v-7489a30c>Apple App Store:</strong> Subject to Apple&#39;s refund policies and approval process</li><li data-v-7489a30c><strong data-v-7489a30c>Google Play Store:</strong> Subject to Google&#39;s refund policies and approval process</li><li data-v-7489a30c><strong data-v-7489a30c>FastSpring:</strong> Fraudulent transactions or chargebacks may affect refund eligibility</li></ul></div><div class="space-y-4" data-v-7489a30c><h2 class="text-xl font-semibold" data-v-7489a30c> 6. Exceptional Circumstances </h2><p class="text-base" data-v-7489a30c> We may consider refunds beyond standard timeframes for: </p><ul class="list-disc list-inside text-base space-y-2 ml-4" data-v-7489a30c><li data-v-7489a30c>

1Extended service outages or technical issues on our end</li><li data-v-7489a30c>Significant changes to service features that materially affect functionality</li><li data-v-7489a30c>Billing errors or unauthorized charges</li><li data-v-7489a30c>Medical emergencies or other extraordinary personal circumstances</li></ul><p class="text-base mt-4" data-v-7489a30c> Each case will be reviewed individually, and approval is at TravelBot&#39;s discretion. </p></div><div class="space-y-4" data-v-7489a30c><h2 class="text-xl font-semibold" data-v-7489a30c> 7. Proactive Refunds </h2><p class="text-base" data-v-7489a30c> TravelBot may issue proactive refunds in situations including: </p><ul class="list-disc list-inside text-base space-y-2 ml-4" data-v-7489a30c><li data-v-7489a30c>Confirmed fraudulent transactions</li><li data-v-7489a30c>Payment processor recommendations for high-risk transactions</li><li data-v-7489a30c>Service outages exceeding our Service Level Agreement</li><li data-v-7489a30c>System errors causing incorrect charges</li><li data-v-7489a30c>Customer satisfaction issues that warrant immediate resolution</li></ul></div><div class="space-y-4" data-v-7489a30c><h2 class="text-xl font-semibold" data-v-7489a30c> 8. Chargebacks and Disputes </h2><div class="bg-amber-50 border border-amber-200 rounded-lg p-4 mb-4" data-v-7489a30c><p class="text-base text-amber-800" data-v-7489a30c><strong data-v-7489a30c>Please Note:</strong> Initiating a chargeback without first contacting our support team may result in account suspension and affect future service eligibility. </p></div><p class="text-base" data-v-7489a30c> We prefer to resolve billing issues directly with customers. Before initiating a chargeback: </p><ul class="list-disc list-inside text-base space-y-2 ml-4" data-v-7489a30c><li data-v-7489a30c>Contact our support team to attempt resolution</li><li data-v-7489a30c>Allow 3-5 business days for our team to respond and process any approved refunds</li><li data-v-7489a30c>Understand that chargebacks may result in service termination</li></ul></div><div class="space-y-4" data-v-7489a30c><h2 class="text-xl font-semibold" data-v-7489a30c> 9. Contact Information </h2><p class="text-base" data-v-7489a30c> For refund requests and billing inquiries, contact us through: </p><div class="bg-base-200/50 rounded-lg p-6 mt-4" data-v-7489a30c><ul class="space-y-2 text-base" data-v-7489a30c><li data-v-7489a30c><strong data-v-7489a30c>Billing Issues:</strong> <a href="mailto:[email protected]" class="text-primary hover:underline" data-v-7489a30c>[email protected]</a></li><li data-v-7489a30c><strong data-v-7489a30c>General Support:</strong> <a href="mailto:[email protected]" class="text-primary hover:underline" data-v-7489a30c>[email protected]</a></li><li data-v-7489a30c><strong data-v-7489a30c>Response Time:</strong> 1-2 business days for billing inquiries</li><li data-v-7489a30c><strong data-v-7489a30c>Refund Processing:</strong> 5-10 business days once approved</li></ul></div><p class="text-base text-sm text-gray-600 mt-6" data-v-7489a30c> This refund policy is subject to change. Material changes will be communicated to active subscribers via email and posted on our website. </p></div></div></div>',1)),e(s)])}}}),w=c(m,[["__scopeId","data-v-7489a30c"]]);export{w as default};