https://formapprovals.com/assets/FAQ-DpX-C0Db.js

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Click it to re-select each file from your Google Drive."}),e.jsx(t.Item,{children:"Save your changes."})]})})}const fe={"how-do-i-change-the-admin":"change-administrator","how-do-i-notify-users":"notify-users-complete","collect-email-addresses":"notify-users-complete"},q=[{id:"purchase-subscription",question:"How do I purchase a subscription?",searchText:"purchase subscription paid plan pricing support email subscribe stripe checkout",content:e.jsxs(e.Fragment,{children:[e.jsxs(s,{mb:"sm",children:["Subscriptions can be purchased via our"," ",e.jsx(n,{component:r,to:"/subscribe/?p=new-plan",children:"subscription page"}),"."]}),e.jsxs(s,{children:["For subscription-related questions, please refer to the frequently asked questions at the bottom of our ",e.jsx(n,{component:r,to:"/pricing/",children:"pricing page"}),", or email our support team at [email protected]."]})]})},{id:"change-administrator",question:"How do I change the administrator?",searchText:"change administrator admin transfer ownership google form sheet install activate account step dashboard left the organization leaving departed no longer available it team workspace administrator access permission share files",content:e.jsxs(e.Fragment,{children:[e.jsx(s,{mb:"sm",children:"The below steps outline how to change the administrator of a form."}),e.jsxs(o,{multiple:!0,defaultValue:[],variant:"separated",order:4,styles:{label:{fontSize:"var(--mantine-font-size-lg)"},panel:{fontSize:"var(--mantine-font-size-sm)"}},children:[e.jsxs(o.Item,{value:"step-1",children:[e.jsx(o.Control,{children:e.jsxs(s,{children:["Step 1: Share the Google files ",e.jsx(s,{span:!0,c:"dimmed",children:"(existing admin)"})]})}),e.jsx(o.Panel,{children:e.jsxs(m,{gap:"xs",children:[e.jsxs(s,{children:["Share each of the following with the new administrator, giving ",e.jsx("em",{children:"owner"})," level access where possible:"]}),e.jsxs(t,{children:[e.jsxs(t.Item,{children:["The ",e.jsx("u",{children:"Google Form"}),";"]}),e.jsxs(t.Item,{children:["The ",e.jsx("u",{children:"Google Sheet"})," linked to the form. Open it from the 'Responses' tab of your Google Form;"]}),e.jsxs(t.Item,{children:["The ",e.jsx("u",{children:"folder"})," that stores file uploads, if your form has a File Upload question;"]}),e.jsxs(t.Item,{children:["Any ",e.jsx("u",{children:"attachment templates"}),", if the add-on generates PDFs from a template."]})]}),e.jsx(s,{c:"dimmed",children:"Editor level access also works, but can be problematic if the previous owner's account is ever closed or spreadsheet protection is ever added."}),e.jsx(G,{variant:"light",color:"brand",icon:e.jsx(ae,{size:28}),title:"Unable to share the files with the new administrator?",children:"The new administrator must have access to the files. If nobody can share them — for example, the existing admin has already left the organization — contact your Google Worksp

1ace administrator (your IT team). Only they can transfer ownership of files out of an account that has been suspended or deleted."})]})})]}),e.jsxs(o.Item,{value:"step-2",children:[e.jsx(o.Control,{children:e.jsxs(s,{children:["Step 2: Transfer the forms ",e.jsx(s,{span:!0,c:"dimmed",children:"(existing admin)"})]})}),e.jsx(o.Panel,{children:e.jsxs(m,{gap:"xs",children:[e.jsxs(t,{type:"ordered",children:[e.jsxs(t.Item,{children:["Ask the new administrator to"," ",e.jsx(n,{component:r,to:"/support/#installing-the-addon",children:"install the add-on"}),". The transfer will not work until they have."]}),e.jsxs(t.Item,{children:["Go to your ",e.jsx(n,{component:r,to:"/my-forms/",children:"My Forms"})," dashboard and use ",e.jsx("strong",{children:"Transfer Form"})," or ",e.jsx("strong",{children:"Transfer All Forms"})," from the Actions menu, then enter the new administrator's email address."]})]}),e.jsx(s,{c:"dimmed",children:"Your forms will be deactivated and the new administrator will be emailed. They can now complete Step 3."}),e.jsx(G,{variant:"light",color:"yellow",icon:e.jsx(ne,{size:28}),title:"Has the existing admin already left the organization?",children:"Skip this step. The new administrator can take over the forms themselves in Step 3."})]})})]}),e.jsxs(o.Item,{value:"step-3",children:[e.jsx(o.Control,{children:e.jsxs(s,{children:["Step 3: Activate each form ",e.jsx(s,{span:!0,c:"dimmed",children:"(new admin)"})]})}),e.jsx(o.Panel,{children:e.jsxs(m,{gap:"xs",children:[e.jsxs(t,{type:"ordered",children:[e.jsxs(t.Item,{children:[e.jsx(n,{component:r,to:"/support/#installing-the-addon",children:"Install the add-on"}

1)," ","if you haven't already."]}),e.jsxs(t.Item,{children:["Open the Google Form, then open the add-on from the puzzle piece"," ",e.jsx(E,{size:16,style:{verticalAlign:"middle"}})," icon in the toolbar."]}),e.jsxs(t.Item,{children:["If you are warned that the form is managed by the previous admin, click ",e.jsx("strong",{children:"OK"})," to continue."]}),e.jsxs(t.Item,{children:["Click ",e.jsx("strong",{children:"Settings"}),", then ",e.jsx("strong",{children:"Account"}),", then toggle the add-on ",e.jsx("strong",{children:"ON"}),". The form is now managed by your account, and is deactivated on the previous admin's account."]}),e.jsxs(t.Item,{children:["If the form uses attachment templates, re-authorize them. 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You can optionally check ",e.jsx("strong",{children:"Also transfer all my forms"})," to transfer your forms and subscription together."]}),e.jsxs(t.Item,{children:[e.jsx("strong",{children:"New admin:"})," You will receive an email notification with details of the transfer. 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You can activate it from within Google Forms."]}),e.jsxs(t,{type:"ordered",children:[e.jsx(t.Item,{children:"Open the Google Form that you want to activate."}),e.jsxs(t.Item,{children:["Open the Form Approvals add-on from the puzzle piece ",e.jsx(E,{size:16,style:{verticalAlign:"middle"}})," icon in the toolbar."]}),e.jsxs(t.Item,{children:["Click ",e.jsx("strong",{children:"Settings"}),", then click ",e.jsx("strong",{children:"Account"}),"."]}),e.jsxs(t.Item,{children:["Toggle the add-on ",e.jsx("strong",{children:"ON"}),"."]})]}),e.jsxs(s,{mt:"sm",children:["Once activated, the add-on will resume processing form submissions for that form. If you experience any issues, refer to our"," ",e.jsx(n,{component:r,to:"/support/troubleshooting/",children:"troubleshooting guide"}),"."]})]})},{id:"language-timezone",question:"Can the language and timezone be changed?",searchText:"language timezone locale translate spreadsheet settings notification email editor personalize",content:e.jsxs(e.Fragment,{children:[e.jsxs(s,{mb:"sm",children:["The ",e.jsx("strong",{children:"timezone"})," is taken from the settings of the ",e.jsx("strong",{children:"spreadsheet"})," that is linked to your Google Form. To change the timezone, refer to this"," ",e.jsx(n,{href:"https://support.google.com/docs/answer/58515",target:"_blank",rel:"noopener noreferrer",children:"Google support article"}),"."]}),e.jsxs(s,{children:["Users can also change the ",e.jsx("strong",{children:"language"})," of email notifications. To change the language, update the language (locale) in your spreadsheet settings. 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1,{id:"notify-users-complete",question:"How do I notify users when the workflow is complete?",searchText:"notify users workflow complete requestor recipient email notification declined cancelled collect email addresses receives a copy settings",content:e.jsxs(t,{children:[e.jsxs(t.Item,{children:["To notify the ",e.jsx("u",{children:"requestor"})," when the workflow is ",e.jsx("u",{children:"complete"})," (i.e., approved by all recipients) or ",e.jsx("u",{children:"ends early"})," (i.e., declined, cancelled, or more info is requested), simply enable 'Collect email addresses' in your Google Form settings. When this is enabled, the add-on will automatically notify the requestor."]}),e.jsxs(t.Item,{children:["To notify all existing ",e.jsx("u",{children:"recipients"})," when the workflow is ",e.jsx("u",{children:"complete"}),", enable 'Notify recipients when complete' within the 'Settings' tab of the add-on."]}),e.jsxs(t.Item,{children:["To notify existing ",e.jsx("u",{children:"recipients"})," when the workflow ",e.jsx("u",{children:"ends early"}),", enable 'Notify recipients when ends early' within the 'Settings' tab of the add-on. This will notify any recipient(s) who the add-on is currently awaiting a response from, recipient(s) that have already responded, and recipient(s) with the 'Receives a Copy' role type."]}),e.jsxs(t.Item,{children:["To notify ",e.jsx("u",{children:"specific recipients"})," when the workflow is ",e.jsx("u",{children:"complete"}),","," ",e.jsx(n,{component:r,to:"/support/adding-recipients/",children:"add a new recipient"}),", then"," ",e.jsx(n,{component:r,to:"/support/other-recipient-settings/#role-types",children:"change the role type"})," ","to 'Receives a Copy', then"," ",e.jsx(n,{component:r,to:"/support/setting-receiving-order/",children:"set the receiving order"})," ","to the ",e.jsx("em",{children:"last level"})," of the workflow. For example, if you have a workflow already set up with one recipient, set the receiving order of the new recipient to 2."]})]})},{id:"requestor-vs-recipient",question:"What is the difference between a requestor and recipient?",searchText:"requestor recipient difference approve recommend acknowledge action edit receives a copy role",content:e.jsxs(e.Fragment,{children:[e.jsx(s,{mb:"sm",children:"Within our documentation, we refer to 'requestor' and 'recipient' quite often:"}),e.jsxs(t,{children:[e.jsxs(t.Item,{children:["The ",e.jsx("u",{children:"requestor"})," is the person completing the form submission (initiating the request)."]}),e.jsxs(t.Item,{children:["The ",e.jsx("u",{children:"recipient"})," is the person receiving and responding to the request. The recipient may have one of the following roles: 'Needs to Approve', 'Needs to Sign', 'Needs to Recommend', 'Needs to Acknowledge', 'Needs to Action', 'Needs to Edit' or 'Receives a Copy'. Learn more about"," ",e.jsx(n,{component:r,to:"/support/other-recipient-settings/#role-types",children:"recipient role types"}),"."]})]})]})},{id:"recipient-google-account",question:"Does a recipient need a Google account?",searchText:"recipient google account login install email link respond authorization access form sheet",content:e.jsxs(e.Fragment,{children:[e.jsxs(s,{mb:"sm",children:["Recipients are ",e.jsx("u",{children:"not"})," required to have a Google account, nor are they required to install anything. Each time a submission is made on your form, an email is sent to your recipients with a unique link to respond directly from their email without having to log in."]}),e.jsxs(s,{children:["In addition, unlike other add-ons, recipients are ",e.jsx("u",{children:"not"})," required to have access to your Google Form or linked Google Sheet."]})]})},{id:"notification-emails",question:"What notification emails are sent by the add-on?",searchText:"notification email requestor recipient confirmation complete declined more info cancelled personalize template",content:e.jsxs(e.Fragment,{children:[e.jsxs(t,{children:[e.jsx(t.Item,{children:"Requestor Confirmation - If 'Collect email addresses' is enabled in your Google Form settings, the person submitting the request will receive a notification confirming receipt of their request."}),e.jsx(t.Item,{children:"Recipient Notification - each time a form submission is made, the first recipient(s) will receive a notification with details of the request and links to action the request. Once they have responded, a notification will be sent to the second recipient (if any), and so on."}),e.jsxs(t.Item,{children:["Complete / Declined / More Info Required / Cancelled - These notifications state the outcome of the request and are sent to the requestor if 'Collect email addresses' is enabled in your Google Form settings. These notifications will also be sent to recipients with role 'Receives a Copy' if they are in the final position of the workflow. See"," ",e.jsx(s,{component:"a",href:"#notify-users-complete",c:"brand",td:"underline",span:!0,size:"sm",children:"How do I 

1notify users when the workflow is complete?"})," ","for more information."]})]}),e.jsxs(s,{mt:"sm",children:["Each notification type can be personalized. For further details, refer to"," ",e.jsx(n,{component:r,to:"/support/personalizing-notifications/",children:"this support article"}),"."]})]})},{id:"restart-workflow",question:"Can I restart a workflow request from the beginning?",searchText:"restart workflow request beginning edit response spreadsheet detailed approval records revision reset re-route",content:e.jsxs(e.Fragment,{children:[e.jsx(s,{mb:"sm",children:"If a recipient has incorrectly responded to a request or you have changed your workflow settings and need a request to re-route based on your new settings, you can restart a workflow request from the beginning by following these steps:"}),e.jsxs(t,{type:"ordered",children:[e.jsxs(t.Item,{children:["Make sure the ",e.jsx(k,{})," setting is enabled in"," ",e.jsx(N,{}),". This setting controls whether the workflow restarts when a response is edited."]}),e.jsx(t.Item,{children:"Open your Google Form"}),e.jsxs(t.Item,{children:["In your Google Form settings, make sure you have ",e.jsx("strong",{children:"Collect email addresses"})," set to"," ",e.jsx("em",{children:"Responder Input"})," and ",e.jsx("strong",{children:"Allow response editing"})," ",e.jsx("em",{children:"enabled"}),". 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When enabled, the add-on will include a link for the ",e.jsx("u",{children:"requestor"})," to edit their form submission in the confirmation email sent immediately after a response is made."]}),e.jsxs(o,{multiple:!0,defaultValue:[],variant:"separated",order:4,mt:"md",styles:{label:{fontSize:"var(--mantine-font-size-lg)"},panel:{fontSize:"var(--mantine-font-size-sm)"}},children:[e.jsxs(o.Item,{value:"requestor-edits",children:[e.jsx(o.Control,{children:e.jsx(s,{children:"When the requestor edits their submission"})}),e.jsx(o.Panel,{children:e.jsxs(m,{gap:"xs",children:[e.jsx(s,{children:"The add-on can optionally restart the workflow when the requestor edits a form submission, sending the request back to the first recipient. This preserves the integrity of the request and gives recipients the opportunity to re-approve the revised request. When the workflow restarts, the Revision # is incremented (e.g., Request #5 becomes Request #5/1)."}),e.jsxs(s,{children:["This behavior is controlled by the"," ",e.jsx(k,{})," setting in"," ",e.jsx(N,{}),", and applies when the request is ",e.jsx("strong",{children:"In progress"}),","," ",e.jsx("strong",{children:"Complete"}),", or ",e.jsx("strong",{children:"Cancelled"})," at the time of the edit. 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The add-on will send them a link to edit the form submission. Once edited, the workflow proceeds to the next step. Note: this recipient must be on its own level in the'," ",e.jsx(n,{component:r,to:"/support/setting-receiving-order/",children:"receiving order"}),". See"," ",e.jsx(n,{component:r,to:"/support/other-recipient-settings/#things-to-know-when-using-editors",children:"important considerations"})," ","for this role type."]}),e.jsxs(t.Item,{children:[e.jsx("strong",{children:"Edit Response URL marker"})," — Add the ","<<Edit Response URL>>"," marker to the"," ",e.jsx("em",{children:"Recipient"})," notification template or to a"," ",e.jsx(n,{component:r,to:"/support/other-recipient-settings/#private-message",children:"private message"}),"."," ","The recipient can edit the form response, but the workflow will not proceed until they also perform the action associated with their role (e.g., Ap

1prove, Action, Recommend). This allows a recipient to both edit and respond."]})]})]})})]}),e.jsxs(o.Item,{value:"who-made-the-edit",children:[e.jsx(o.Control,{children:e.jsx(s,{children:"How the add-on determines who made an edit"})}),e.jsx(o.Panel,{children:e.jsxs(m,{gap:"xs",children:[e.jsxs(s,{children:["Google Forms does not tell add-ons ",e.jsx("u",{children:"who"})," made an edit. 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Please wait a bit and try again."}),e.jsx(t.Item,{children:"drive.google.com refused to connect"}),e.jsx(t.Item,{children:"You need permission (to access a file)"}),e.jsx(t.Item,{children:"Something isn't quite right, please try again in a few minutes."}),e.jsx(t.Item,{children:"There was a problem: The add-on does not have sufficient authorization to run"}),e.jsx(t.Item,{children:"ScriptError: Authorization is required to perform that action"}),e.jsx(t.Item,{children:"Error: Logged in with multiple Google accounts. Sign in with one account only."})]}),e.jsxs(s,{mt:"sm",children:["Refer to our"," ",e.jsx(n,{component:r,to:"/support/troubleshooting/",children:"troubleshooting"})," ","support article for guidance on how to avoid the above errors."]})]})},{id:"microsoft-organisation",question:"Can I use the add-on if my organisation is on Microsoft?",searchText:"microsoft organisation organization google account mail email formapprovals.com domain paid plan trial",content:e.jsx(s,{children:"We recommend the add-on administrator sets up the add-on using a Google account that has Google Mail enabled. It's not an issue if you don't, however since Google add-ons run and send emails from your Google account, you will be required to purchase the Mail option (send emails from the formapprovals.com domain) when subscribing to one of our paid plans. 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