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16 17 <header id="header" class=""><div id="mobileMenu" class="collapse navbar-collapse"><div class="site-search"><form action="/search.html" class="searchForm"><div class="form-floating"><input type="text" name="search" title="Search" required="required" class="form-control" placeholder="Search"/><label for="search">Search</label></div><button type="submit" class="searchsubmit btn" name="Search"><i class="fa fa-search" aria-hidden="true"></i></button></form></div></div><div id="" class="container-fluid"><div id="" class="row align-items-center"><div id="" class="col-md-12"><div id="" class="open-apply-wrap"><a href="https://open.mccu.coop/products?customerCategory=personal&productType=all " target="_blank">Open an Account</a><a href="https://access.meridianlink.com/pos/mycommfcu/10548c1e-3339-4e34-bb82-d03bb55ecb51" class="confirm " target="_blank">Apply for a Loan</a><a href="/services-tools/tools/loan-payments.html ">Loan Payment</a></div></div><div id="" class="col-md-3 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Credit Union Everyday Rewards">My Community Credit Union Everyday Rewards</a></li><li class="odd nthChild-4"><a class="odd nthChild-4" href="https://www.mccu.coop/services-tools/account-services/telephone-banking.html" title="Telephone Banking">Telephone Banking</a></li><li class="even nthChild-5"><a class="even nthChild-5" href="https://www.mccu.coop/services-tools/account-services/financial-tips-resources.html" title="Financial Tips & Resources">Financial Tips & Resources</a></li><li class="odd nthChild-6"><a class="odd nthChild-6" href="https://www.mccu.coop/services-tools/account-services/fraud-reporting.html" title="Fraud Reporting">Fraud Reporting</a></li><li class="even nthChild-7"><a class="even nthChild-7" href="https://www.mccu.coop/services-tools/account-services/overdraft-protection.html" title="Overdraft Protection">Overdraft Protection</a></li><li class="odd nthChild-8"><a class="odd nthChild-8" href="https://www.mccu.coop/services-tools/account-services/kasasa-protect.html" title="Kasasa Protect">Kasasa Protect</a></li><li class="even nthChild-9 lastChild"><a class="even nthChild-9 lastChild" href="https://www.mccu.coop/services-tools/account-services/debit-cards.html" title="Debit Cards">Debit Cards</a></li></ul></li><li class="odd nthChild-2 lastChild"><a class="odd nthChild-2 lastChild" href="https://www.mccu.coop/services-tools/tools" title="Tools">Tools</a><ul class="nthTier-3"><li class="confirm even nthChild-1 firstChild"><a class="confirm even nthChild-1 firstChild" href="https://orders.mainstreetinc.com/ConsumerReorder?UseHeader=Yes" title="Reorder Checks" target="_blank">Reorder Checks</a></li><li class="odd nthChild-2">
17<a class="odd nthChild-2" href="/_/kcms-doc/1123/85352/MYCOMMUNITYCU-SwitchKit.pdf" title="Switch to My Community CU" target="_blank">Switch to My Community CU</a></li><li class="even nthChild-3"><a class="even nthChild-3" href="https://www.mccu.coop/services-tools/tools/lost-or-stolen-card.html" title="Lost or Stolen Card">Lost or Stolen Card</a></li><li class="odd nthChild-4"><a class="odd nthChild-4" href="https://www.mccu.coop/services-tools/tools/loan-payments.html" title="Loan Payments">Loan Payments</a></li><li class="even nthChild-5"><a class="even nthChild-5" href="https://www.mccu.coop/services-tools/tools/financial-calculators.html" title="Financial Calculators">Financial Calculators</a></li><li class="odd nthChild-6"><a class="odd nthChild-6" href="https://www.mccu.coop/services-tools/tools/routing-number.html" title="Routing Number">Routing Number</a></li><li class="even nthChild-7"><a class="even nthChild-7" href="https://www.mccu.coop/services-tools/tools/forms-applications.html" title="Forms & Applications">Forms & Applications</a></li><li class="odd nthChild-8"><a class="odd nthChild-8" href="https://www.mccu.coop/services-tools/tools/rates.html" title="Rates">Rates</a></li><li class="even nthChild-9 lastChild"><a class="even nthChild-9 lastChild" href="https://www.mccu.coop/services-tools/tools/wire-instructions.html" title="Wire Instructions">Wire Instructions</a></li></ul></li></ul></li><li class="inPath odd nthChild-4 lastChild about-connect"><a class="inPath odd nthChild-4 lastChild about-connect" href="https://www.mccu.coop/about-connect" title="About + Connect">About + Connect</a><ul class="nthTier-2"><li class="even nthChild-1 firstChild"><a class="even nthChild-1 firstChild" href="https://www.mccu.coop/about-connect/about-my-community-cu.html" title="About My Community CU">About My Community CU</a></li><li class="odd nthChild-2"><a class="odd nthChild-2" href="https://www.mccu.coop/about-connect/become-a-member.html" title="Become a Member">Become a Member</a></li><li class="even nthChild-3"><a class="even nthChild-3" href="https://www.mccu.coop/about-connect/member-benefits.html" title="Member Benefits">Member Benefits</a></li><li class="odd nthChild-4"><a class="odd nthChild-4" href="https://www.mccu.coop/about-connect/news-events" title="News & Events">News & Events</a></li><li class="even nthChild-5"><a class="even nthChild-5" href="https://www.mccu.coop/about-connect/member-newsletter.html" title="Member Newsletter">Member Newsletter</a></li><li class="odd nthChild-6"><a class="odd nthChild-6" href="https://www.mccu.coop/about-connect/crossroads-scholarship.html" title="Crossroads Scholarship">Crossroads Scholarship</a></li><li class="even nthChild-7"><a class="even nthChild-7" href="https://www.mccu.coop/about-connect/staff-directory.html" title="Staff Directory">Staff Directory</a></li><li class="odd nthChild-8"><a class="odd nthChild-8" href="https://www.mccu.coop/about-connect/lovejoy.html" title="Lovejoy">Lovejoy</a></li><li class="even nthChild-9"><a class="even nthChild-9" href="https://www.mccu.coop/about-connect/annual-reports.html" title="Annual Reports">Annual Reports</a></li><li class="odd nthChild-10"><a class="odd nthChild-10" href="https://www.mccu.coop/about-connect/faqs.html" title="FAQs">FAQs</a></li><li class="even nthChild-11"><a class="even nthChild-11" href="https://www.mccu.coop/about-connect/locations-hours.html" title="Locations + Hours">Locations + Hours</a></li><li class="odd nthChild-12"><a class="odd nthChild-12" href="https://www.mccu.coop/about-connect/careers.html" title="Careers">Careers</a></li><li class="inPath selected even nthChild-13 lastChild"><a class="inPath selected even nthChild-13 lastChild" href="https://www.mccu.coop/about-connect/contact-us.html" title="Contact Us">Contact Us</a></li></ul></li></ul></nav></div></div></div></header><div id="oblPopup" class="modal"><div id="" class="oblPopupWrapper modal-dialog"><button type="button" class="btn-close btn-close-white" aria-label="Close" data-bs-dismiss="modal"></button><div id="" class="obLogin"><div id="obl-form-wrap" class=""><h2 id="" class="">Online Banking</h2><form action="https://my.mccu.coop/Authentication/Username" method="post" enctype="application/x-www-form-urlencoded" autocomplete="off"><div class="form-floating mb-2"><input type="text" name="UserName" id="UserName" autocomplete="off" required="required" class="form-control" placeholder="Username"/><label for="UserName">Username</label></div><div class="form-floating"><input type="password" name="password" required="required" class="form-control" placeholder="Password"/><label for="password">Password</label></div><input type="submit" value="Login"/></form><ul class="nthTier-1 oblNav"><li class="even nthChild-1 firstChild"><a class="even nthChild-1 firstChild" href="https://my.mccu.coop/Registration" title="Enroll" target="_blank">Enroll</a></li><li class="odd nthChild-2"><a class="odd nthChild-2" href="https://my.mccu.coop/ForgotUsername" title="Forgot username" target="_blank">Forgot username</a></li><li class="even nthChild-3 lastChild"><a class="even nthChild-3 lastChild" href="https://my.mccu.coop/ForgotPassword" title="Forgot password" target="_blank">Forgot password</a></li></ul></div><div id="" class="app-buttons"><a href="https://apps.apple.com/us/app/my-community-credit-union/id1478017223" class="warn itunes white-btn" target="_blank">iOS App</a><a href="https://play.google.com/store/apps/details?id=com.mycommunitycu.mycommunitycu" class="warn google white-btn" target="_blank">Android App</a></div></div><div id="" class="d-none d-md-flex oblPromo"><div class="bg-image lazyload" data-bg="https://cdn.firstbranchcms.com/kcms-structure/df66caa2-cb37-4222-bda4-99e9a6880018/image.jpeg"></div> 18<div class="promo-content"> 19 <p>For <strong>My Community</strong> access on the move – put the features you love in your back pocket!</p> 20<p><a href="/services-tools/account-services/mobile-app.html">Go Mobile</a></p> 21</div> 22</div></div></div><div id="" class="site-search"><div tabindex="-1" id="searchPopup" class="modal"><div id="" class="searchPopupWrapper"><div id="" class="modal-dialog"><button type="button" class="btn-close btn-close-white" data-bs-dismiss="modal" aria-label="Close"></button><form class="searchForm" action="/search.html"><label>What can we help you find?</label><div class="input-group"><span class="input-group-text"><i class="fa fa-search"></i></span><input type="text" class="form-control" name="search" title="Search" required="required"/><button type="submit" class="searchsubmit btn">Search</button></div></form><div class="search-features"> 23 <ul> 24 <li> 25 <div class="wrapper featured-content"> 26 <img class="lazyload" data-src="https://cdn.firstbranchcms.com/kcms-structure/9c74a872-7b4c-4fa3-a2d3-707e557d0a9b/icon.png" alt="" /> 27 <p><a href="/services-tools/tools/routing-number.html">Routing Number</a></p> 28 </div> 29 </li> 30 <li> 31 <div class="wrapper featured-content"> 32 <img class="lazyload" data-src="https://cdn.firstbranchcms.com/kcms-structure/c31af015-11fc-4676-9b6a-49dbee0c
327696/icon.png" alt="" /> 33 <p><a href="/services-tools/tools/lost-or-stolen-card.html">Lost or Stolen Card</a></p> 34 </div> 35 </li> 36 <li> 37 <div class="wrapper featured-content"> 38 <img class="lazyload" data-src="https://cdn.firstbranchcms.com/kcms-structure/032db30b-d4c0-4e0d-94eb-5e0759c345de/icon.png" alt="" /> 39 <p><a href="/services-tools/tools/rates.html">Rates</a></p> 40 </div> 41 </li> 42 <li> 43 <div class="wrapper featured-content"> 44 <img class="lazyload" data-src="https://cdn.firstbranchcms.com/kcms-structure/048a954d-9ef5-4a05-b304-96fc55cf2496/icon.png" alt="" /> 45 <p><a href="/about-connect/locations-hours.html">Locations</a></p> 46 </div> 47 </li> 48 </ul> 49</div></div></div></div></div><main id="main" class=""><div id="" class="container"><div id="" class="row"><div id="" class="col-sm-12"><div id="" class="page-header with-plus-accent accent-right accent-bottom"><div class="page-header-img"><img style="visibility:hidden;" data-bv="{"pageId":"295599"}"/></div><style type="text/css"> .page-header-img { background-image: url(https://cdn.firstbranchcms.com/kcms-media/pageimage/1123/4023ed13-4f11-4197-82dc-d7e5017232ac/Contact-Us-Page-Photo-Mobile.png); } @media (min-width: 601px) { .page-header-img { background-image: url(https://cdn.firstbranchcms.com/kcms-media/pageimage/1123/51811232-a691-47c7-bd60-a5a388b412c1/Contact-Us-Page-Photo.png); background-image: image-set( url(https://cdn.firstbranchcms.com/kcms-media/pageimage/1123/51811232-a691-47c7-bd60-a5a388b412c1/Contact-Us-Page-Photo.png) 1x, url(https://cdn.firstbranchcms.com/kcms-media/pageimage/1123/7870d244-aa0f-4db3-8a82-0bd368d1ef37/Contact-Us-Page-Photo-2x.png) 2x ); background-image: -webkit-image-set( url(https://cdn.firstbranchcms.com/kcms-media/pageimage/1123/51811232-a691-47c7-bd60-a5a388b412c1/Contact-Us-Page-Photo.png) 1x, url(https://cdn.firstbranchcms.com/kcms-media/pageimage/1123/7870d244-aa0f-4db3-8a82-0bd368d1ef37/Contact-Us-Page-Photo-2x.png) 2x ); } } </style><div id="" class="page-header-content"><h1>Contact Us</h1></div></div></div></div><div id="" class="row"><section id="" class="col-md-12 col-lg-10 offset-lg-1">
49<script nonce="3b29420fe72c9c9cffa1e7805669f742" src="/custom/fed-library/production/toolkit/dist/js/formbuilder.min.js"></script>
49�<link rel="stylesheet" href="/custom/fed-library/production/toolkit/dist/css/formbuilder.min.css"><div id="" class="page-content"><div id="" class="intro"> <p><strong>Call or Email Us </strong><strong> </strong></p> 50<p>For general questions, our Call Center Representatives are available from <strong>8:30 a.m. to 5:30 p.m. Monday through Thursday</strong> and <strong>8:30 a.m. to 6:00 p.m. on Friday</strong>.<br /><br />Phone: <a href="tel:432.688.8400">432-688-8400</a> <br />Toll Free: 888-909-MYCU<br />Fax: 432-640-0124<br /><br />For general comments or questions, you may email <a class="emailConfirm" href="/cdn-cgi/l/email-protection#f8959d959a9d8a8b9d8a8e919b9db8959b9b8dd69b979788">Member Services</a>.<br /><br /><strong>**Do not send sensitive information including account numbers, Social Security numbers, etc., through unsecured email. To send sensitive information, simply sign in to your <a class="confirm" href="https://www.mccu.coop/">online banking account</a> and send us a secure message.</strong><br /> <br /><strong>My 24/7 (Automated Response System)</strong><br />My 24/7 is our automated response system that can give you access to your account information 24/7. You can get current information including:</p> 51<ul style="list-style-type: disc;"> 52<li>Balance Inquiry</li> 53<li>Account History</li> 54<li>Specific Checks Cleared</li> 55<li>Loan Balances</li> 56<li>Payment Due Dates</li> 57</ul> 58<p>My 24/7 also allows you to:</p> 59<ul style="list-style-type: disc;"> 60<li>Transfer funds within your account</li> 61<li>Transfer funds between accounts</li> 62<li>Make Loan Payments</li> 63<li>Report a Lost or Stolen Card</li> 64<li>Change your PIN number</li> 65<li>Complete a Stop Payment</li> 66</ul> 67<p>To access My 24/7, call <a href="tel:%20844.378.2067">1-844-378-2067</a>. You will be prompted to input your My 24/7 PIN to access your account information. If you are unsure about your PIN, call our Call Center at <a href="tel:432.688.8400">432-688-8400</a>.<br /><br /><a href="https://cdn.firstbranchcms.com/kcms-doc/1123/85299/My247Instructions3.pdf" target="_blank" rel="noopener">Click here for My 24/7 instructions.</a></p> 68<p><strong>Debit Card Services</strong><br />To report a lost or stolen card, call <a href="tel:833-462-0798">
68833-462-0798</a><br />To Active Your New Card, call <a href="tel:800-992-3808">800-992-3808</a><br />To report Debit Card Fraud Claims, call <a href="tel:833-462-0798">833-462-0798</a><br />To report ATM Deposit disputes, call <a href="tel:432.688.8400">432-688-8400</a><br />To report ATM Withdrawal disputes, call <a href="tel:%20833-462-0798">833-462-0798</a></p> 69<p><strong>Bill Pay</strong><br />For bill pay assistance, call 800-604-8715</p> 70<p><br /><strong>Credit Card Services</strong><br />For any credit card issues, call 888-909-MYCU, selecting option 1, then option 3.<br /><br />Written Inquires:<br />Mastercard Customer Service<br />P.O. Box 495937<br />Cincinnati, OH 45249<br /><br />To make a payment on your MasterCard Credit Card, you may:</p> 71<ul style="list-style-type: disc;"> 72<li>Visit one of our <a href="/about-connect/locations-hours.html" target="_blank" rel="noopener">locations</a></li> 73<li>Contact our Call Center at <a href="tel:432.688.8400">432-688-8400</a></li> 74<li><a class="confirm" href="https://www.ezcardinfo.com/" target="_blank" rel="noopener">Make a payment online</a></li> 75<li>Mail your payment to:<br />P.O. Box 672051<br />Dallas, TX 75267-2021</li> 76</ul> 77<p><strong>Consumer Loans</strong><br />For loan services including payoffs, contact a Call Center Representative by calling <a href="tel:432-688-8400">432-688-8400</a>, selecting option 1, then option 4.</p> 78<p>To make a payment, contact a Call Center Representative by calling <a href="tel:432-688-8400">432-688-8400</a> or <a class="confirm" href="https://web.baconpay.com/gate/login?institutionId=b60b243d-f719-496d-8945-c0f0d6dc3c2c" target="_blank" rel="noopener">click here</a> to make a payment with no additonal fees.</p> 79<p>For assistance with making payments on your existing loan, contact our Financial Solutions team by calling <a href="tel:%20432-688-8400">432-688-8400</a>, selecting option 4<br /><br />Representatives are available from 8:00 a.m. to 5:00 p.m. Monday through Friday<br /><br /><strong>Mortgage Loans</strong><br />To inquire about a new mortgage loan, call <a href="tel:800-460-6990">1-800-460-6990</a> to speak to Ladana Inkman, our mortgage representative.<br /><br />To inquire on an existing mortgage loan, contact a Call Center Representative at <a href="tel:432-687-8498">432-687-8498</a> or email <a class="emailConfirm" href="/cdn-cgi/l/email-protection#9cf1f3eee8fbfdfbf9eff9eeeaf5fff5f2fbdcf1ffffe9b2fff3f3ec"><span class="__cf_email__" data-cfemail="3e53514c4a595f595b4d5b4c48575d5750597e535d5d4b105d51514e">[email protected]</span></a></p> 80<p style="padding-left: 40px;"><strong>If you believe there is an error on your statement or in the servicing of your mortgage loan account, you must send a written notice to us at:</strong></p> 81<p style="padding-left: 40px;">My Community Credit Union</p> 82<p style="padding-left: 40px;">Attention: Mortgage Servicing</p> 83<p style="padding-left: 40px;">600 W. Louisiana Ave.<br />Midland, TX 79701</p> 84<p style="padding-left: 40px;">or <a title="mailto:[email protected]" href="/cdn-cgi/l/email-protection#2845475a5c4f494f4d5b4d5a5e414b41464f68454b4b5d064b474758" data-ogsc="" data-outlook-id="7a0e33e5-8e4f-41e5-a979-1ea72a16bc8e"><span class="__cf_email__" data-cfemail="90fdffe2e4f7f1f7f5e3f5e2e6f9f3f9fef7d0fdf3f3e5bef3ffffe0">[email protected]</span></a></p> 85<p><strong>Contact Us By Mail</strong><br />My Community Credit Union<br />600 W. Louisiana Ave.<br />Midland, TX 79701</p> 86<p> </p> 87<p> </p> 88</div><div id="contactForm" class="contact form"><div> <form class="inmo-application" name="inmo-k_10044570" method="post" autocomplete="off" action="https://www.mccu.coop/_/form/handler?t=70eeab93fb2a451954db1190c01bd126&step=k_10044570" id="k_10044569_k_10044570_group"> 89 <fieldset id="k_10044569_k_10044570_k_10044571_group" class="inmo-FieldGroup "> 90 <ul> 91 92 <li class="inmo-FieldGroup " id="k_10044569_k_10044570_k_10044571_k_10044572_group"> 93 94 <label for="k_10044569_k_10044570_k_10044571_k_10044572">Name</label> 95 <input type="text" bv-normal-field="froi.infoPrimary.personalInfo.fullName" id="k_10044569_k_10044570_k_10044571_k_10044572" name="k_10044569_k_10044570_k_10044571_k_10044572" value=""/> 96 97 <div class="help"> 98 <span class="default"></span> 99 <span class="success">OK</span> 100 <span class="error">Name is required</span> 101 </div> 102 </li> 103 104 105 <li class="inmo-FieldGroup email" id="k_10044569_k_10044570_k_10044571_k_10044573_group"> 106 107 <label for="k_10044569_k_10044570_k_10044571_k_10044573">E-mail</label> 108 <input type="text" bv-normal-field="froi.infoPrimary.personalInfo.email" id="k_10044569_k_10044570_k_10044571_k_10044573" name="k_10044569_k_10044570_k_10044571_k_10044573" value=""/> 109 110 <div class="help"> 111 <span class="default"></span> 112 <span class="success">OK</span> 113 <span class="error">E-mail is required</span> 114 </div> 115 </li> 116 117 118 <li class="inmo-FieldGroup " id="k_10044569_k_10044570_k_10044571_k_10044574_group"> 119 120 <label for="k_10044569_k_10044570_k_10044571_k_10044574">Phone</label> 121 <input type="text" id="k_10044569_k_10044570_k_10044571_k_10044574" name="k_10044569_k_10044570_k_10044571_k_10044574" value="" data-inputmask-mask="(999) 999-9999"/> 122 123 <div class="help"> 124 <span class="default">Optional</span> 125 <span class="success">OK</span> 126 <span class="error">Phone is required</span> 127 </div> 128 </li> 129 130 131 <li class="inmo-FieldGroup " id="k_10044569_k_10044570_k_10044571_k_10044575_group"> 132 <label for="k_10044569_k_10044570_k_10044571_k_10044575">Questions</label> 133 <textarea id="k_10044569_k_10044570_k_10044571_k_10044575" name="k_10044569_k_10044570_k_10044571_k_10044575"></textarea> 134 <div class="help"> 135 <span class="default"></span> 136 <span class="success">OK</span> 137 <span class="error">Questions is required</span> 138 </div> 139 </li> 140 141 142 <li class="inmo-FieldGroup " id="k_10044569_k_10044570_k_10044571_k_10044576_group"> 143 <label for="g-recaptcha-response"></label>
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