https://www.payuni.com.tw/js/e165663fa4fe809e.js

1!function(){"use strict";(self.webpackChunk=self.webpackChunk||[]).push([[9148],{19148:function(t,s,n){n.r(s),n.d(s,{default:function(){return d}});var a=n(78037),i=n(79987),e=n(20019),_=n(98936),o={name:"HomeShipRefund",components:{ContentTemplate:n(98048).A},data:function(){return{contentMenu:_.hC}},watch:{},computed:{},created:function(){},mounted:function(){},methods:{}},v=n(56058),l=n.n(v),r=n(31347),c={insert:"head",singleton:!1};l()(r.A,c);var m=r.A.locals||{};var d=(0,n(98851).A)(o,(function(){var t=this,s=t._self._c;return s("div",[s("ContentTemplate",{attrs:{menu:t.contentMenu.shippingRefund.subItems,type:"B",title:t.contentMenu.shippingRefund.text}},[s("div",{staticClass:"container home content-page pt-10"},[s("div",{staticClass:"mb-14",attrs:{id:"B2C"}},[s("h2",[t._v("7-ELEVEN 大宗寄倉B2C")]),t._v(" "),s("h3",[t._v("買家未取件退貨")]),t._v(" "),s(e.A,{staticClass:"mb-5"},[s(a.A,{attrs:{cols:"12",sm:"3"}},[s("div",{staticClass:"step"},[s("div",{staticClass:"step__icon img-box"},[s("img",{attrs:{src:"/img/home/refund_b2c_1.png",alt:""}}),t._v(" "),s("span",{staticClass:"step__arrow d-none d-sm-inline"},[s(i.A,{attrs:{large:""}},[t._v("mdi-chevron-right")])],1)]),t._v(" "),s("h3",{staticClass:"step__title"},[t._v("\n                買家未領取包裹\n              ")]),t._v(" "),s("p",[t._v("7-ELEVEN門市辦理退貨")]),t._v(" "),s("span",{staticClass:"step__arrow--down d-sm-none"},[s(i.A,{attrs:{large:""}},[t._v("mdi-chevron-down")])],1)])]),t._v(" "),s(a.A,{attrs:{cols:"12",sm:"3"}},[s("div",{staticClass:"step"},[s("div",{staticClass:"step__icon img-box"},[s("img",{attrs:{src:"/img/home/refund_b2c_2.png",alt:""}}),t._v(" "),s("span",{staticClass:"step__arrow d-none d-sm-inline"},[s(i.A,{attrs:{large:""}},[t._v("mdi-chevron-right")])],1)]),t._v(" "),s("h3",{staticClass:"step__title"},[t._v("\n                退回物流中心\n              ")]),t._v(" "),s("p",[t._v("\n                包裹退回物流中心\n              ")]),t._v(" "),s("span",{staticClass:"step__arrow--down d-sm-none"},[s(i.A,{attrs:{large:""}},[t._v("mdi-chevron-down")])],1)])]),t._v(" "),s(a.A,{attrs:{cols:"12",sm:"3"}},[s("div",{staticClass:"step"},[s("div",{staticClass:"step__icon img-box"},[s("img",{attrs:{src:"/img/home/refund_b2c_3.png",alt:""}}),t._v(" "),s("span",{staticClass:"step__arrow d-none d-sm-inline"},[s(i.A,{attrs:{large:""}},[t._v("mdi-chevron-right")])],1)]),t._v(" "),s("h3",{staticClass:"step__title"},[t._v("\n                退貨驗收\n              ")]),t._v(" "),s("p",[t._v("物流中心依會員設定日退或週退時間處理退貨")]),t._v(" "),s("span",{staticClass:"step__arrow--down d-sm-none"},[s(i.A,{attrs:{large:""}},[t._v("mdi-chevron-down")])],1)])]),t._v(" "),s(a.A,{attrs:{cols:"12",sm:"3"}},[s("div",{staticClass:"step"},[s("div",{staticClass:"step__icon img-box"},[s("img",{attrs:{src:"/img/home/refund_b2c_4.png",alt:""}})]),t._v(" "),s("h3",{staticClass:"step__title"},[t._v("\n                會員領取退貨件\n              ")]),t._v(" "),s("p",[t._v("若沒領取退貨件，則物流中心做銷毀處理，並收取銷毀相關費用。")])])])],1),t._v(" "),s("h3",{staticClass:"mb-4"},[t._v("\n          服務說明\n        ")]),t._v(" "),s("p",{staticClass:"mb-8"},[t._v("\n          買方未取件，退件寄回物流中心，賣方不須再負擔額外費用。"),s("br"),t._v("\n          請在收到PAYUNi發送廠退通知並更新後台【物流明細列表】頁退貨貨態後，依照您選擇的退貨週期派車或自行前往物流中心領取退貨。\n        ")]),t._v(" "),s("h3",[t._v("退貨便服務")]),t._v(" "),s(e.A,{staticClass:"mb-5"},[s(a.A,{attrs:{cols:"12",sm:"3"}},[s("div",{staticClass:"step"},[s("div",{staticClass:"step__icon img-box"},[s("img",{attrs:{src:"/img/home/refund_c2b_1.png",alt:""}}),t._v(" "),s("span",{staticClass:"step__arrow d-none d-sm-inline"},[s(i.A,{attrs:{large:""}},[t._v("mdi-chevron-right")])],1)]),t._v(" "),s("h3",{staticClass:"step__title"},[t._v("\n                建立逆物流\n              ")]),t._v(" "),s("p",[t._v("後

1台【物流明細列表】頁點擊「退貨」按鈕，或到【新建物流單】人工建立或批次上傳退貨單")]),t._v(" "),s("span",{staticClass:"step__arrow--down d-sm-none"},[s(i.A,{attrs:{large:""}},[t._v("mdi-chevron-down")])],1)])]),t._v(" "),s(a.A,{attrs:{cols:"12",sm:"3"}},[s("div",{staticClass:"step"},[s("div",{staticClass:"step__icon img-box"},[s("img",{attrs:{src:"/img/home/refund_c2b_2.png",alt:""}}),t._v(" "),s("span",{staticClass:"step__arrow d-none d-sm-inline"},[s(i.A,{attrs:{large:""}},[t._v("mdi-chevron-right")])],1)]),t._v(" "),s("h3",{staticClass:"step__title"},[t._v("\n                填寫退貨單\n              ")]),t._v(" "),s("span",{staticClass:"step__arrow--down d-sm-none"},[s(i.A,{attrs:{large:""}},[t._v("mdi-chevron-down")])],1)])]),t._v(" "),s(a.A,{attrs:{cols:"12",sm:"3"}},[s("div",{staticClass:"step"},[s("div",{staticClass:"step__icon img-box"},[s("img",{attrs:{src:"/img/home/refund_c2b_3.png",alt:""}}),t._v(" "),s("span",{staticClass:"step__arrow d-none d-sm-inline"},[s(i.A,{attrs:{large:""}},[t._v("mdi-chevron-right")])],1)]),t._v(" "),s("h3",{staticClass:"step__title"},[t._v("\n                提供買家退貨便單號\n              ")]),t._v(" "),s("p",[t._v("將退貨便代碼(12碼)提供給買家")]),t._v(" "),s("span",{staticClass:"step__arrow--down d-sm-none"},[s(i.A,{attrs:{large:""}},[t._v("mdi-chevron-down")])],1)])]),t._v(" "),s(a.A,{attrs:{cols:"12",sm:"3"}},[s("div",{staticClass:"step"},[s("div",{staticClass:"step__icon img-box"},[s("img",{attrs:{src:"/img/home/refund_c2b_4.png",alt:""}}),t._v(" "),s("span",{staticClass:"step__arrow d-none d-sm-inline"},[s(i.A,{attrs:{large:""}},[t._v("mdi-chevron-right")])],1)]),t._v(" "),s("h3",{staticClass:"step__title"},[t._v("\n                買家至門市ibon操作\n              ")]),t._v(" "),s("a",{staticClass:"blue--text d-inline-block word-break-all",attrs:{href:"files/ibon_c2b.pdf",target:"_blank"}},[t._v("ibon操作流程示意圖")]),t._v(" "),s("span",{staticClass:"step__arrow--down d-sm-none"},[s(i.A,{attrs:{large:""}},[t._v("mdi-chevron-down")])],1)])]),t._v(" "),s(a.A,{attrs:{cols:"12",sm:"3"}},[s("div",{staticClass:"step"},[s("div",{staticClass:"step__icon img-box"},[s("img",{attrs:{src:"/img/home/refund_c2b_5.png",alt:""}}),t._v(" "),s("span",{staticClass:"step__arrow d-none d-sm-inline"},[s(i.A,{attrs:{large:""}},[t._v("mdi-chevron-right")])],1)]),t._v(" "),s("h3",{staticClass:"step__title"},[t._v("\n                門市收取退貨件\n              ")]),t._v(" "),s("p",[t._v("超商櫃台刷讀退貨便標籤條碼 ")]),t._v(" "),s("span",{staticClass:"step__arrow--down d-sm-none"},[s(i.A,{attrs:{large:""}},[t._v("mdi-chevron-down")])],1)])]),t._v(" "),s(a.A,{attrs:{cols:"12",sm:"3"}},[s("div",{staticClass:"step"},[s("div",{staticClass:"step__icon img-box"},[s("img",{attrs:{src:"/img/home/refund_c2b_6.png",alt:""}}),t._v(" "),s("span",{staticClass:"step__arrow d-none d-sm-inline"},[s(i.A,{attrs:{large:""}},[t._v("mdi-chevron-right")])],1)]),t._v(" "),s("h3",{staticClass:"step__title"},[t._v("\n                退回物流中心\n              ")]),t._v(" "),s("span",{staticClass:"step__arrow--down d-sm-none"},[s(i.A,{attrs:{large:""}},[t._v("mdi-chevron-down")])],1)])]),t._v(" "),s(a.A,{attrs:{cols:"12",sm:"3"}},[s("div",{staticClass:"step"},[s("div",{staticClass:"step__icon img-box"},[s("img",{attrs:{src:"/img/home/refund_c2b_7.png",alt:""}}),t._v(" "),s("span",{staticClass:"step__arrow d-none d-sm-inline"},[s(i.A,{attrs:{large:""}},[t._v("mdi-chevron-right")])],1)]),t._v(" "),s("h3",{staticClass:"step__title"},[t._v("\n                退貨驗收\n              ")]),t._v(" "),s("span",{staticClass:"step__arrow--down d-sm-none"},[s(i.A,{attrs:{large:""}},[t._v("mdi-chevron-down")])],1)])]),t._v(" "),s(a.A,{attrs:{cols:"12",sm:"3"}},[s("div",{staticClass:"step"},[s("div",{staticClass:"step__icon img-box"},[s("img",{attrs:{src:"/img/home/refund_c2b_8.png",alt:""}})]),t._v(" "),s("h3",{staticClass:"step__title"},[t._v("\n                會員領取退貨件\n              ")])])])],1),t._v(" "),s("h3",{staticClass:"mb-4"},[t._v("\n          服務說明\n        ")]),t._v(" "),s("p",{staticClass:"mb-8"}

1,[t._v("\n          買家收到商品後欲做更換或退貨時，可使用退貨便辦理。\n          適用廠商範圍：可接受每日至物流中心取退件者，得以申請。\n        ")]),t._v(" "),s("h3",{staticClass:"mb-4"},[t._v("\n          退貨作業規範\n        ")]),t._v(" "),s("ol",{staticClass:"mb-4"},[s("li",[t._v("退貨時間：每週一至週六 ( 08:00~12:00、13:00~15:30 )。")]),t._v(" "),s("li",[t._v("商品退貨地址： 238新北市樹林區佳園路二段70-1號。")]),t._v(" "),s("li",[t._v("廠商自行設定日退(隔日退)/週退。")])]),t._v(" "),s("h4",{staticClass:"mb-2"},[t._v("\n          日退(隔日退)\n        ")]),t._v("\n        取貨方式：自行取貨\n\n        "),s("p",[t._v("\n          廠商收到「廠退通知貨態」 ，於當日前往收取退貨。\n          領取退貨請告知物流中心 母子廠商代號 (請至物流中心>物流設定>各商店基本物流資料中查詢 )\n        ")]),t._v(" "),s("h4",{staticClass:"mb-2"},[t._v("\n          週退\n        ")]),t._v("\n        取貨方式：物流中心依會員指定的週期，請貨運公司將退貨退回指定的地址\n        "),s("ul",{staticClass:"mb-8"},[s("li",[t._v("週二：新竹大榮")]),t._v(" "),s("li",[t._v("週三：自取(請自行取貨或派車取件)")]),t._v(" "),s("li",[t._v("週四：黑貓")]),t._v(" "),s("li",[t._v("週五：宅配通")])])],1),t._v(" "),s("div",{staticClass:"mb-14",attrs:{id:"C2C"}},[s("h2",[t._v("7-ELEVEN 店到店C2C")]),t._v(" "),s("h3",[t._v("買家未取件退貨")]),t._v(" "),s(e.A,{staticClass:"mb-5"},[s(a.A,{attrs:{cols:"12",sm:"3"}},[s("div",{staticClass:"step"},[s("div",{staticClass:"step__icon img-box"},[s("img",{attrs:{src:"/img/home/refund_b2c_1.png",alt:""}}),t._v(" "),s("span",{staticClass:"step__arrow d-none d-sm-inline"},[s(i.A,{attrs:{large:""}},[t._v("mdi-chevron-right")])],1)]),t._v(" "),s("h3",{staticClass:"step__title"},[t._v("\n                買家未領取包裹\n              ")]),t._v(" "),s("p",[t._v("7-ELEVEN門市辦理退貨")]),t._v(" "),s("span",{staticClass:"step__arrow--down d-sm-none"},[s(i.A,{attrs:{large:""}},[t._v("mdi-chevron-down")])],1)])]),t._v(" "),s(a.A,{attrs:{cols:"12",sm:"3"}},[s("div",{staticClass:"step"},[s("div",{staticClass:"step__icon img-box"},[s("img",{attrs:{src:"/img/home/send_7.png",alt:""}}),t._v(" "),s("span",{staticClass:"step__arrow d-none d-sm-inline"},[s(i.A,{attrs:{large:""}},[t._v("mdi-chevron-right")])],1)]),t._v(" "),s("h3",{staticClass:"step__title"},[t._v("\n                退回退貨門市\n              ")]),t._v(" "),s("p",[t._v("\n                包裹退回退貨門市\n              ")]),t._v(" "),s("span",{staticClass:"step__arrow--down d-sm-none"},[s(i.A,{attrs:{large:""}},[t._v("mdi-chevron-down")])],1)])]),t._v(" "),s(a.A,{attrs:{cols:"12",sm:"3"}},[s("div",{staticClass:"step"},[s("div",{staticClass:"step__icon img-box"},[s("img",{attrs:{src:"/img/home/refund_c2b_5.png",alt:""}}),t._v(" "),s("span",{staticClass:"step__arrow d-none d-sm-inline"},[s(i.A,{attrs:{large:""}},[t._v("mdi-chevron-right")])],1)]),t._v(" "),s("h3",{staticClass:"step__title"},[t._v("\n                會員領取退貨件\n              ")]),t._v(" "),s("p",[t._v("收到簡訊通知至退貨門市領取退貨件")]),t._v(" "),s("span",{staticClass:"step__arrow--down d-sm-none"},[s(i.A,{attrs:{large:""}},[t._v("mdi-chevron-down")])],1)])]),t._v(" "),s(a.A,{attrs:{cols:"12",sm:"3"}},[s("div",{staticClass:"step"},[s("div",{staticClass:"step__icon img-box"},[s("img",{attrs:{src:"/img/home/refund_c2b_6.png",alt:""}})]),t._v(" "),s("h3",{staticClass:"step__title"},[t._v("\n                期限內未取件\n              ")]),t._v(" "),s("p",[t._v("若沒領取退貨件則門市送回物流中心")])])])],1),t._v(" "),s("h3",{staticClass:"mb-4"},[t._v("\n          注意事項\n        ")]),t._v(" "),s("ol",{staticClass:"mb-4"},[s("li",[t._v("因訂單產生特殊符號導致買家無法順利取件，將由黑貓宅配退回於廠商並收取退件運費。")]),t._v(" "),s("li",[t._v("消費者未取件，退件寄回指定退貨門市，賣方不需再負擔額外費用。")]),t._v(" "),s("li",[t._v("消費者未取件退回指定退貨門市會以簡訊通知賣家(退貨收件人)。")]),t._v(" "),s("li",[t._v("店到店未取退回退貨門市，須出示身分證件領取，請勿填寫公司名稱，避免無法領取退件。")]),t._v(" "),s("li",[t._v("\n            賣家未取退貨包裹："),s("br"),t._v("\n            (1) 配達退貨門市後，賣家須於7天內至退貨門市領取退件。"),s("br"),t._v("\n            (2) 冷凍：配達退貨門市後，賣家須於4天內至退貨門市領取退件。"),s("br"),t._v("\n            ※ 逾期未取則包裹退回至物流中心暫時保管，後續需於時限內提供宅配收件資料退回。\n          ")]),t._v(" "),s("li",[t._v("\n            退貨包裹轉宅配退回："),s("br"),t._v(" "),s("ul",[s("li",[t._v("退回至物流中心後，物流單狀態將變更為”待轉宅配退回”，並寄發通知信給廠商告知有包裹已於物流中心保管中，以及轉宅配退回期限。")]),t._v(" "),s("li",[t._v("收到通知信後，可透過發動店到店物流單轉宅配資料提供API，或是至物流明細列表點選轉宅配退回按鈕，提供宅配收件資料。")]),t._v(" "),s("li",[t._v("物流中心將退貨包裹交付黑貓宅配後，物流單狀態將變更為＂已轉宅配退回＂，並提供宅配單號（12碼數字），退回運費將會於貨件送達時收取。")]),t._v(" "),s("li",[t._v("退回運費依黑貓宅配官網公告費率收取(https://www.t-cat.com.tw/inquire/timesheet3.aspx)")]),t._v(" "),s("li",[t._v("提供宅配收件資料時限：期限日期顯示於物流單明細彈窗，也會同步於待轉宅配退回通知信內提供，敬請多加留意。")]),t._v(" "),s("li",[t._v("若期限截止前未提供宅配收件資料，則保管期滿後物流中心會將該退貨包裹銷毀處理，且後續不得申請賠償，過程中如有任何衍生費用，則將自會員UNi帳戶中扣除。")]),t._v(" "),s("li",[t._v("若送出的轉宅配收件資料填寫有誤，請於隔天13:30前來信/來電PAYUNi客服為您人工修正。")])])])])],1

1),t._v(" "),s("div",{staticClass:"mb-14",attrs:{id:"TCatHome"}},[s("h2",[t._v("黑貓宅配")]),t._v(" "),s("h3",[t._v("買家未取件退貨")]),t._v(" "),s(e.A,{staticClass:"mb-5"},[s(a.A,{attrs:{cols:"12",sm:"3"}},[s("div",{staticClass:"step"},[s("div",{staticClass:"step__icon img-box"},[s("img",{attrs:{src:"/img/home/refund_b2c_1.png",alt:""}}),t._v(" "),s("span",{staticClass:"step__arrow d-none d-sm-inline"},[s(i.A,{attrs:{large:""}},[t._v("mdi-chevron-right")])],1)]),t._v(" "),s("h3",{staticClass:"step__title"},[t._v("\n                買家未領取包裹\n              ")]),t._v(" "),s("p",{staticClass:"text-left"},[t._v("\n                買家未取件退貨的狀況："),s("br"),t._v("\n                1. 出貨後七日內收件者不在家或未將商品送達"),s("br"),t._v("\n                2. 買家拒收"),s("br"),t._v("\n                3. 託運單內容有誤\n              ")]),t._v(" "),s("span",{staticClass:"step__arrow--down d-sm-none"},[s(i.A,{attrs:{large:""}},[t._v("mdi-chevron-down")])],1)])]),t._v(" "),s(a.A,{attrs:{cols:"12",sm:"3"}},[s("div",{staticClass:"step"},[s("div",{staticClass:"step__icon img-box"},[s("img",{attrs:{src:"/img/home/TCat_refund_2.png",alt:""}}),t._v(" "),s("span",{staticClass:"step__arrow d-none d-sm-inline"},[s(i.A,{attrs:{large:""}},[t._v("mdi-chevron-right")])],1)]),t._v(" "),s("h3",{staticClass:"step__title"},[t._v("\n                聯繫寄件人後退貨\n              ")]),t._v(" "),s("p",[t._v("\n                黑貓司機聯繫寄件人告知退貨\n              ")]),t._v(" "),s("span",{staticClass:"step__arrow--down d-sm-none"},[s(i.A,{attrs:{large:""}},[t._v("mdi-chevron-down")])],1)])]),t._v(" "),s(a.A,{attrs:{cols:"12",sm:"3"}},[s("div",{staticClass:"step"},[s("div",{staticClass:"step__icon img-box"},[s("img",{attrs:{src:"/img/home/TCat_refund_3.png",alt:""}})]),t._v(" "),s("h3",{staticClass:"step__title"},[t._v("\n                退回寄件人地址\n              ")]),t._v(" "),s("p",[t._v("買家未取退貨包裹退回寄件人地址")])])])],1),t._v(" "),s("h3",{staticClass:"mb-4"},[t._v("\n          服務說明\n        ")]),t._v(" "),s("ol",{staticClass:"mb-4"},[s("li",[t._v("\n            若是因買家未取貨導致退回："),s("br"),t._v("\n            (1) 取貨不付款：不需另支付費用，但原物流費亦不退。"),s("br"),t._v("\n            (2) 取貨付款：除原物流費不退還外，另外將於退回隔日自會員虛擬帳號扣除到付未取費 10 元。\n          ")]),t._v(" "),s("li",[t._v("若發生買家未取，黑貓司機將聯絡寄件人，將商品退回寄件人地址，於宅配建單時請留意寄件人相關資訊是否均填寫正確。")])]),t._v(" "),s("h3",[t._v("黑貓退貨")]),t._v(" "),s(e.A,{staticClass:"mb-5"},[s(a.A,{attrs:{cols:"12",sm:"3"}},[s("div",{staticClass:"step"},[s("div",{staticClass:"step__icon img-box"},[s("img",{attrs:{src:"/img/home/refund_c2b_1.png",alt:""}}),t._v(" "),s("span",{staticClass:"step__arrow d-none d-sm-inline"},[s(i.A,{attrs:{large:""}},[t._v("mdi-chevron-right")])],1)]),t._v(" "),s("h3",{staticClass:"step__title"},[t._v("\n                建立逆物流\n              ")]),t._v(" "),s("p",[t._v("至後臺【物流明細列表】頁，選擇要退貨的正物流單，點擊「退貨」按鈕")]),t._v(" "),s("span",{staticClass:"step__arrow--down d-sm-none"},[s(i.A,{attrs:{large:""}},[t._v("mdi-chevron-down")])],1)])]),t._v(" "),s(a.A,{attrs:{cols:"12",sm:"3"}},[s("div",{staticClass:"step"},[s("div",{staticClass:"step__icon img-box"},[s("img",{attrs:{src:"/img/home/refund_c2b_2.png",alt:""}}),t._v(" "),s("span",{staticClass:"step__arrow d-none d-sm-inline"},[s(i.A,{attrs:{large:""}},[t._v("mdi-chevron-right")])],1)]),t._v(" "),s("h3",{staticClass:"step__title"},[t._v("\n                填寫退貨單\n              ")]),t._v(" "),s("span",{staticClass:"step__arrow--down d-sm-none"},[s(i.A,{attrs:{large:""}},[t._v("mdi-chevron-down")])],1)])]),t._v(" "),s(a.A,{attrs:{cols:"12",sm:"3"}},[s("div",{staticClass:"step"},[s("div",{staticClass:"step__icon img-box"},[s("img",{attrs:{src:"/img/home/refund_TCat_3.png",alt:""}}),t._v(" "),s("span",{staticClass:"step__arrow d-none d-sm-inline"},[s(i.A,{attrs:{large:""}},[t._v("mdi-chevron-right")])],1)]),t._v(" "),s("h3",{staticClass:"step__title"},[t._v("\n                提供買家退貨資訊\n              ")]),t._v(" "),s("p",[t._v("將退貨單上填寫的退貨編號、取件日期告知買家，請買家準備好退貨包裹並留意黑貓司機的電話聯繫")]),t._v(" "),s("span",{staticClass:"step__arrow--down d-sm-none"},[s(i.A,{attrs:{large:""}},[t._v("mdi-chevron-down")])],1)])]),t._v(" "),s(a.A,{attrs:{cols:"12",sm:"3"}},[s("div",{staticClass:"step"},[s("div",{staticClass:"step__icon img-box"},[s("img",{attrs:{src:"/img/home/refund_TCat_4.png",alt:""}}),t._v(" "),s("span",{staticClass:"step__arrow d-none d-sm-inline"},[s(i.A,{attrs:{large:""}},[t._v("mdi-chevron-right")])],1)]),t._v(" "),s("h3",{staticClass:"step__title"},[t._v("\n                黑貓司機上門收取退件\n              ")]),t._v(" "),s("p",[t._v("黑貓司機將於取件日，主動聯繫退貨人(買家)，至退貨人地址收取退件")]),t._v(" "),s("span",{staticClass:"step__arrow--down d-sm-none"},[s(i.A,{attrs:{large:""}},[t._v("mdi-chevron-down")])],1)])]),t._v(" "),s(a.A,{attrs:{cols:"12",sm:"3"}},[s("div",{staticClass:"step"},[s("div",{staticClass:"step__icon img-box"},[s("img",{attrs:{src:"/img/home/refund_TCat_5.png",alt:""}}),t._v(" "),s("span",{staticClass:"step__arrow d-none d-sm-inline"},[s(i.A,{attrs:{large:""}},[t._v("mdi-chevron-right")])],1)]),t._v(" "),s("h3",{staticClass:"step__title"},[t._v("\n                轉運中\n              ")]),t._v(" "),s("span",{staticClass:"step__arrow--down d-sm-none"},[s(i.A,{attrs:{large:""}},[t._v("mdi-chevron-down")])],1)])]),t._v(" "),s(a.A,{attrs:{cols:"12",sm:"3"}},[s("div",{staticClass:"step"},[s("div",{staticClass:"step__icon img-box"},[s("img",{attrs:{src:"/img/home/refund_TCat_6.png",alt:""}})]),t._v(" "),s("h3",{staticClass:"step__title"},[t._v("\n                退貨件配至退貨收件地址\n              ")])])])],1

1),t._v(" "),s("h3",{staticClass:"mb-4"},[t._v("\n          服務說明\n        ")]),t._v(" "),s("p",{staticClass:"mb-8"},[s("ol",{staticClass:"mb-4"},[s("li",[t._v("買家收到商品後欲做更換或退貨時，可使用黑貓退貨辦理。適用廠商範圍：啟用黑貓宅配物流服務的廠商，即可使用本服務。")]),t._v(" "),s("li",[t._v("黑貓退貨可支援常溫、冷凍與冷藏三種溫層的退件運送。")])])]),t._v(" "),s("h3",{staticClass:"mb-4"},[t._v("\n          注意事項\n        ")]),t._v(" "),s("ol",{staticClass:"mb-4"},[s("li",[t._v("收貨司機將與廠商現場進行貨品件數比對以及量測實際包裹尺寸，屆時每件包裹將以黑貓方回傳的實際包裹尺寸來計算寄件費。")]),t._v(" "),s("li",[t._v("\n            黑貓司機將於取件日主動聯繫買家，攜帶退貨標籤至退貨人地址完成收件，廠商/消費者無需自行列印退貨標籤。\n            "),s("div",[t._v("* 實際收貨時間以聯繫站所為主，若站所當日業務量過大可能無法當日上收。")])]),t._v(" "),s("li",[t._v("黑貓退貨皆無退貨代收款服務，消費者交寄退件時無須負擔任何費用。")])]),t._v(" "),s("h3",{staticClass:"mb-4"},[t._v("\n          商品包裝規範\n        ")]),t._v(" "),s("ol",{staticClass:"mb-4"},[s("li",[t._v("\n            材積重量限制\n            "),s("div",[t._v("【常溫】：材積長+寬+高 ≤ 150公分，商品總重量 ≤ 20公斤")]),t._v(" "),s("div",[t._v("【冷凍/冷藏】：材積長+寬+高 ≤ 120公分，商品總重量 ≤ 20公斤")]),t._v(" "),s("div",[t._v("*黑貓宅急便無提供包裝服務，請自備包材。")])]),t._v(" "),s("li",[t._v("商品須有外包裝、不可裸露，無包裝者或包裝不完整商品不予驗收。")]),t._v(" "),s("li",[t._v("易碎品請勿交寄。配送中造成商品破損，由廠商自行負責，若其他商品因此受損或沾污，亦由破損商品之廠商負全部賠償責任。")]),t._v(" "),s("li",[t._v("商品封口處需黏緊。若因包裝封口未黏緊導致商品露出，則該商品不予驗收，商品脫落、遺失或損壞，由廠商自行負責。")]),t._v(" "),s("li",[t._v("\n            使用低溫(冷藏/冷凍)包裏寄送前務必將包裹預冷，並確認未漏水。\n            "),s("div",[t._v("【冷藏(0˚C~7˚C)】：需預冷 6 小時以上")]),t._v(" "),s("div",[t._v("【冷凍(-15˚C以下)】：需預冷 12 小時以上")])])]),t._v(" "),s("h3",{staticClass:"mb-4"},[t._v("\n          退貨作業規範\n        ")]),t._v(" "),s("ol",{staticClass:"mb-4"},[s("li",[t._v("申請退貨時，取件日期最快可設定為 D+1，最久可設定為 D+7。若是 16:25 後申請的退貨，則取件日期需至少設定為 D+2。")]),t._v(" "),s("li",[t._v("若確認要取消退貨，請最遲於取件日前一天至【寄件管理】頁面，透過「取消退貨單」按鈕取消退貨。")])])],1)])])],1)}),[],!1,(function(t){this.$style=m.locals||m}),null,null).exports},31347:function(t,s,n){var a=n(37360),i=n.n(a)()((function(t){return t[1]}));i.push([t.id,"",""]),i.locals={},s.A=i},32055:function(t,s,n){var a=n(37360),i=n.n(a)()((function(t){return t[1]}));i.push([t.id,'.lB7lt-1HLcKyS5sThtBnog\\=\\={-webkit-overflow-scrolling:touch;-ms-overflow-style:none;background-color:#fff;border-bottom:1px solid #ccc;font-weight:bolder;overflow-x:scroll;position:-webkit-sticky;position:sticky;scrollbar-width:none;top:90px;z-index:3}.lB7lt-1HLcKyS5sThtBnog\\=\\=::-webkit-scrollbar{display:none}@media (max-width:600px){.lB7lt-1HLcKyS5sThtBnog\\=\\={top:56px}}@media (max-width:600px){.lB7lt-1HLcKyS5sThtBnog\\=\\= .row{flex-wrap:nowrap}}.lB7lt-1HLcKyS5sThtBnog\\=\\= .col:last-child .menu__item:after{display:none}

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