chunk-4NZ4GRBG.js

js vitena.care collected 2026-10-02 00:28:47 UTC 182,095 bytes, 1 lines download raw bytes

1import{a as te,c as re,e as oe,g as se,i as le,k as ce}from"./chunk-AJKLRXKM.js";import{a as ae}from"./chunk-CGRUFO52.js";import{a as ne}from"./chunk-77NMTAFC.js";import{a as ie}from"./chunk-BCPZPP5Y.js";import{b as ee}from"./chunk-2SZU4ZME.js";import{e as W,j as J}from"./chunk-DAO3SMRL.js";import{E as Z,c as Q,e as Y,j as X}from"./chunk-XAF3MVVX.js";import"./chunk-Z5DLUQQM.js";import"./chunk-TYFWTMGI.js";import"./chunk-I73U4EKQ.js";import{Ab as v,Bb as _,Cb as w,Cc as $,Db as i,Eb as a,Fb as d,Jd as G,Ob as H,Sb as s,Ua as o,Wb as z,Yb as k,ab as m,ca as j,da as V,fb as x,ha as D,jc as P,kc as c,lc as f,rc as K,sc as U,tc as B,ub as R,wb as p,xb as b,za as F}from"./chunk-UWUNFDSH.js";import"./chunk-HSCBD3RX.js";var de=[{id:"1",key:"trial",category:"getting-started",question:"How do I start my free trial?",answer:`Getting started is easy! Click "Start Free Trial" on our homepage, create your account, and you'll have instant access to all Vitena features for 30 days. No credit card required during the trial period.`,icon:"bi bi-play-circle",visible:!0,hasActions:!0},{id:"2",key:"setup",category:"getting-started",question:"How long does it take to set up my practice?",answer:"Most users complete their initial setup in under 10 minutes. You can add your practice information, upload your logo, and start adding clients right away. Our setup wizard guides you through each step.",icon:"bi bi-stopwatch",visible:!0},{id:"3",key:"import_data",category:"getting-started",question:"Can I import my existing client data?",answer:"Yes! You can manually add clients or contact our support team to help with bulk data imports. We support CSV files and can assist with migrating data from other systems.",icon:"bi bi-upload",visible:!0},{id:"4",key:"client_management",category:"features",question:"How many clients can I manage?",answer:"Our Solo plan supports up to 40 monthly appointments, Professional plan supports 150, and Clinic plan supports 500. There are no limits on the number of client profiles you can create.",icon:"bi bi-people",visible:!0},{id:"5",key:"appointments",category:"features",question:"Can clients book appointments online?",answer:"Yes! With Professional and Clinic plans, you get an online booking system. Clients can view your availability and book appointments through your personalized booking page 24/7.",icon:"bi bi-calendar-check",visible:!0},{id:"6",key:"reports",category:"features",question:"Can I generate PDF reports and meal plans?",answer:"Absolutely! Create professional PDF reports, meal plans, and consultation summaries with your practice branding. Reports can be easily shared with clients or printed for consultations.",icon:"bi bi-file-earmark-pdf",visible:!0},{id:"7",key:"customization",category:"features",question:"Can I request custom features that aren't currently available?",answer:"Absolutely! We value our users' feedback and are always open to suggestions for new features and improvements. If there's functionality you need that isn't currently available in Vitena, please contact us with your requirements. We regularly evaluate user requests and implement the most valuable features into our system. Your input helps us build a better product for all nutrition professionals.",icon:"bi bi-puzzle",visible:!0,hasActions:!0},{id:"8",key:"payment_methods",category:"billing",question:"What payment methods do you accept?",answer:"We accept all major credit cards (Visa, Mastercard, American Express). All payments are processed securely with SSL encryption.",icon:"bi bi-credit-card",visible:!0},{id:"9",key:"subscription_change",category:"billing",question:"Can I change my subscription plan?",answer:"Yes! You can upgrade or downgrade your plan at any time from your account settings. Changes take effect immediately, and billing is prorated automatically.",icon:"bi bi-arrow-up-right-circle",visible:!0},{id:"10",key:"cancellation",category:"billing",question:"Can I cancel my subscription anytime?",answer:"Yes, you can cancel your subscription at any time with no cancellation fees. Your account will remain active until the end of your current billing period, and you can export your data.",icon:"bi bi-x-circle",visible:!0},{id:"90",key:"invoice_vat",category:"billing",question:"Do I get an invoice, and how is VAT handled?",answer:"Yes. After each payment we email you an invoice, issued from T\xFCrkiye where Vitena is registered. If you are a business in the EU with a valid VAT number, the invoice is issued without VAT and you account for it yourself under the reverse-charge rule. If you need the invoice made out to a particular company name or number, send it to us and we will use it.",icon:"bi bi-receipt",visible:!0},{id:"91",key:"client_invoices",category:"features",question:"Can I give my clients the invoices I issue through Vitena?",answer:"Yes. O

1n the Collections screen, open the invoice panel of a payment and add your invoice as a PDF or image, or add it from the Documents tab of a session. If the payment belongs to a visit, the invoice shows on every payment of that visit. It stays visible only to you until you choose \u201CShow to client\u201D; your client then finds it under \u201CMy invoices\u201D in their portal. The \u201CNo invoice yet\u201D filter shows payments you have not invoiced. Please note: Vitena does not issue these invoices, read them or compare them with the amounts collected, and is not responsible for their content. Issuing them correctly, keeping them and the related legal obligations remain yours.",icon:"bi bi-receipt-cutoff",visible:!0},{id:"11",key:"browser_support",category:"technical",question:"Which browsers are supported?",answer:"Vitena works on all modern browsers including Chrome, Firefox, Safari, and Edge. For the best experience, we recommend keeping your browser updated to the latest version.",icon:"bi bi-globe",visible:!0},{id:"12",key:"mobile_access",category:"technical",question:"Can I use Vitena on my mobile device?",answer:"Yes! Vitena is fully responsive and works great on phones and tablets. You can access all features through your mobile browser - no app installation required.",icon:"bi bi-phone",visible:!0},{id:"13",key:"data_security",category:"technical",question:"Is my client data secure?",answer:"Absolutely! We use enterprise-grade security with SSL encryption, secure data centers, regular backups, and comply with GDPR and privacy regulations. Your data is always protected.",icon:"bi bi-shield-check",visible:!0},{id:"37",key:"two_factor",category:"technical",question:"Can I add two-factor authentication (2FA) to my account?",answer:"Yes, it is optional. Each person switches it on for their own login under Profile Settings > Security, and it works with the 6-digit codes from any standard authenticator app: Google Authenticator, Microsoft Authenticator, Authy, 1Password. SMS is not used, because SIM-swap attacks make a texted code an unreliable second factor. Signing in with Google still asks for the second step.",icon:"bi bi-shield-lock",visible:!0},{id:"38",key:"data_location",category:"technical",question:"Which country is my data kept in?",answer:"In the European Union, in Amazon Web Services' Frankfurt region (eu-central-1). Application, database, files and outbound email all sit there, and backups stay in the EU. Every subprocessor in use is listed at vitena.care/data-protection.",icon:"bi bi-geo-alt",visible:!0},{id:"39",key:"ai_data_use",category:"technical",question:"Do the AI features train on my client data?",answer:"No. AI features are opt-in and only run when you start a job yourself \u2014 a plan draft, a note draft, reading a document. Nothing scans your records in the background, and what is sent is not used to train models.",icon:"bi bi-robot",visible:!0},{id:"14",key:"support_hours",category:"support",question:"What are your support hours?",answer:"Our support team is available 24/7 to help you. Reach out anytime via email or live chat and we'll get back to you as quickly as possible.",icon:"bi bi-clock",visible:!0},{id:"15",key:"training",category:"support",question:"Do you provide training or tutorials?",answer:"Yes! We provide comprehensive documentation, video tutorials, and can arrange one-on-one training sessions for Clinic plan users. Our interface is designed to be intuitive and user-friendly.",icon:"bi bi-book",visible:!0},{id:"16",key:"free_plan",category:"billing",question:"Is there a free plan, or only a trial?",answer:"Both. Alongside the 30-day trial of every feature there is a free forever plan with no credit card and no expiry date: directory listing, your own public profile, 24/7 online booking, unlimited client records, up to 3 seats, client portal access and a one-page visit summary PDF. You can stay on it as long as you like.",icon:"bi bi-gift",visible:!0},{id:"17",key:"disciplines",category:"getting-started",question:"Is Vitena only for dietitians?",answer:"No. Vitena serves dietitians and nutritionists, dentists, physiotherapists, psychologists, beauty and aesthetics professionals, child-development specialists and other health and wellness professionals. The core \u2014 appointments, booking, clients, notes, portal, reports \u2014 is the same for everyone; note types, form templates and specialties adapt to the profession you choose during setup.",icon:"bi bi-diagram-3",visible:!0},{id:"18",key:"mixed_clinic",category:"getting-started",question:"Can a clinic with different professions use one account?",answer:"Yes. Discipline is set per practitioner, not per business, so a dentist, a physiotherapist and a psychologist can work under one roof with one shared client list, one calendar and one set of business settings, each seeing the workspace the

1ir own profession needs.",icon:"bi bi-building",visible:!0},{id:"19",key:"get_found",category:"features",question:"How do people find me on Vitena?",answer:"Through the public directory at vitena.care/find, where visitors filter by discipline, country and city, specialty, language and consultation mode. Your listing is free on every plan, and every profile is bookable. Your public profile is server-rendered, so search engines and AI assistants read its full content too.",icon:"bi bi-search-heart",visible:!0},{id:"20",key:"insurance",category:"features",question:"Can clients filter by the insurance they have?",answer:"Yes, in the countries where that question carries meaning. You declare the payer organisations you work with, and visitors filtering by their own cover then see you. The information is your own declaration and is labelled as such \u2014 visitors are asked to confirm their cover before booking.",icon:"bi bi-shield-plus",visible:!0},{id:"21",key:"pricing_per_procedure",category:"features",question:"Can I price per procedure instead of one consultation fee?",answer:"Yes. You build your own service catalogue and set a price per item, optionally differing by payer and by practitioner. You can publish self-pay prices on your public profile, though that is off by default and takes two deliberate switches.",icon:"bi bi-tags",visible:!0},{id:"22",key:"ai",category:"features",question:"What does the AI assistant do?",answer:"It drafts. The assistant proposes meal plans from Vitena's own recipes and ingredients and turns rough notes into a clean draft in the right note type for your discipline; a public assistant on the website answers product questions before signup. Every output lands in your editor for review \u2014 the AI never sends anything to a client and never makes a clinical decision. Usage is metered in credits, and every plan including the free one has a monthly allowance.",icon:"bi bi-stars",visible:!0},{id:"23",key:"client_portal",category:"features",question:"Do my clients have to create an account?",answer:"No. The client portal works through a private token link, so clients open their plans, documents, progress and visit history without signing up for anything. The portal is available on the free plan too.",icon:"bi bi-person-badge",visible:!0},{id:"24",key:"reminders",category:"features",question:"Does Vitena remind clients about their appointments?",answer:"Yes, automatically, and in the client's own language. Every booking triggers a confirmation and a reminder before the appointment, at a lead time you choose, plus a notice if the appointment moves. You are notified of new bookings too, optionally with a spoken announcement so you do not have to watch the screen.",icon:"bi bi-bell",visible:!0},{id:"25",key:"roles",category:"technical",question:"Can I control what my team can see?",answer:"Yes. There are three roles: Business Admin, Consultant and Assistant. The assistant handles appointments and contact details without opening clinical records. Permissions are re-checked on the server for every write, so they cannot be bypassed from the browser.",icon:"bi bi-people",visible:!0},{id:"26",key:"languages",category:"technical",question:"Which languages does Vitena support?",answer:"The interface is available in English, Spanish, Turkish, German, Dutch, Ukrainian and Portuguese. Emails to your clients are written in the client's own language, taken from their record, not yours.",icon:"bi bi-translate",visible:!0},{id:"27",key:"gdpr",category:"technical",question:"Is Vitena GDPR compliant?",answer:"Vitena is built to GDPR from the ground up: data is encrypted in transit, uploaded files are stored encrypted, hosted in the EU (Frankfurt), and each business is isolated at the database-schema level. In the legal split you are the data controller and Vitena is your processor, and you can export or delete a client's data yourself in a couple of clicks.",icon:"bi bi-shield-lock",visible:!0},{id:"28",key:"payments_processing",category:"billing",question:"Can I take card payments from clients through Vitena?",answer:"Not yet \u2014 integrated payment collection is actively being worked on. Today you take payment your own way (bank transfer, card terminal, your own gateway) and record it in Collections, which tracks and reports it with multi-currency supp

1ort and CSV/Excel export.",icon:"bi bi-credit-card-2-front",visible:!0},{id:"29",key:"downgrade",category:"billing",question:"What happens if I stop paying?",answer:"Your account is not frozen or deleted \u2014 it drops back to the free plan. Your data stays, the front office (directory, booking, appointments, client records) keeps working, and the back-office tools resume when you upgrade again.",icon:"bi bi-arrow-down-circle",visible:!0},{id:"30",key:"insurance_payers",category:"features",question:"Can clients filter by the insurance I accept?",answer:"Yes. You list the insurers and contracted organisations you work with, and visitors to the directory can filter by their own cover. Each payer can carry its own agreed tariff, and when someone books they declare who is paying, so the right price applies without anyone having to ask twice. There are no policy lookups: it is your declaration and your rates.",icon:"bi bi-shield-check",visible:!0},{id:"31",key:"service_pricing",category:"features",question:"Can I publish my prices?",answer:"Yes. Define what you offer, how long it takes and what it costs, per practitioner and per payer if you need to, and publish it as a price list on your public profile so clients know what they will pay before they book. It stays optional: if a single consultation fee describes your practice, keep using that.",icon:"bi bi-tags",visible:!0},{id:"32",key:"front_desk",category:"features",question:"Do I need a queue machine for my clinic waiting room?",answer:"No. The front-desk screen shows who has arrived, who is waiting and who is in the room; the practitioner calls the next patient with one button, and the screen in your waiting room shows the name and announces it aloud. It runs in the browser of the television you already have, so there is no ticket printer and no kiosk to buy. A walk-in is registered in about fifteen seconds, and a visit that moves between rooms is tracked as one visit.",icon:"bi bi-hospital",visible:!0},{id:"33",key:"informed_consent",category:"features",question:"Does Vitena handle informed consent?",answer:"Yes, as a proper consent record rather than a form. Templates are versioned and freeze on publication, the request goes out by itself once a visit for the linked service is confirmed, and the patient signs on their own phone with no login, or on your tablet at the clinic. The signed text, the signature and the evidence trail are kept as a PDF naming both parties, and a withdrawal is written as a new entry: nothing is ever edited or deleted.",icon:"bi bi-file-earmark-check",visible:!0},{id:"34",key:"self_check_in",category:"features",question:"Can patients check themselves in?",answer:"Yes. Leave a check-in screen open on any tablet, laptop or old phone by the door, or let patients check in from their own phone through the appointment reminder email. They type their surname and confirm one detail you choose \u2014 date of birth, the last four digits of their phone, their email, or a field your clinic defines itself such as a national ID number. It writes exactly the same arrival a receptionist would, so the front-desk board and the waiting-room screen update either way, and

1you can still send everyone to the desk first when a payment or a signature is due.",icon:"bi bi-tablet",visible:!0},{id:"35",key:"reception_messages",category:"features",question:"Can people ask us a question from our public page?",answer:"Yes. A visitor can ask without booking and without creating an account \u2014 they confirm their email through a one-time link and the thread lands in your practice inbox in Vitena, with search, saved replies and archiving. Whoever is on the desk can answer, assistants included. On the free plan reception conversations have their own monthly allowance, separate from appointments.",icon:"bi bi-chat-dots",visible:!0},{id:"36",key:"ai_receptionist",category:"features",question:"Can AI answer those questions out of hours?",answer:"Optionally, yes. The AI receptionist answers only from what your practice has published \u2014 opening hours, locations, team, accepted payers, services, published prices and free slots \u2014 looked up at the moment it answers, so it cannot quote an unpublished price or go stale. It never answers a health question, never holds or promises an appointment, says it is an AI when asked, and hands anything it is unsure about to a person. You write its tone, approve it before it says a word, and can leave replies as drafts.",icon:"bi bi-robot",visible:!0}];var ue=[{id:"1",key:"trial",category:"getting-started",question:"\xDCcretsiz deneme s\xFCr\xFCm\xFCn\xFC nas\u0131l ba\u015Flatabilirim?",answer:'Ba\u015Flamak \xE7ok kolay! Ana sayfam\u0131zdaki "\xDCcretsiz Deneme Ba\u015Flat" butonuna t\u0131klay\u0131n, hesab\u0131n\u0131z\u0131 olu\u015Fturun ve 30 g\xFCn boyunca t\xFCm Vitena \xF6zelliklerine an\u0131nda eri\u015Fim sa\u011Flay\u0131n. Deneme s\xFCresi boyunca kredi kart\u0131 bilgisi gerekmez.',icon:"bi bi-play-circle",visible:!0,hasActions:!0},{id:"2",key:"setup",category:"getting-started",question:"Prati\u011Fimi kurmak ne kadar s\xFCrer?",answer:"Kullan\u0131c\u0131lar\u0131n \xE7o\u011Fu ilk kurulumu 10 dakikadan k\u0131sa s\xFCrede tamaml\u0131yor. Pratik bilgilerinizi ekleyebilir, logonuzu y\xFCkleyebilir ve hemen dan\u0131\u015Fan eklemeye ba\u015Flayabilirsiniz. Kurulum sihirbaz\u0131m\u0131z her ad\u0131mda size rehberlik eder.",icon:"bi bi-stopwatch",visible:!0},{id:"3",key:"import_data",category:"getting-started",question:"Mevcut dan\u0131\u015Fan verilerimi i\xE7e aktarabilir miyim?",answer:"Evet! Dan\u0131\u015Fanlar\u0131 manuel olarak ekleyebilir veya toplu veri i\xE7e aktar\u0131m\u0131 i\xE7in destek ekibimizle ileti\u015Fime ge\xE7ebilirsiniz. CSV dosyalar\u0131n\u0131 destekliyoruz ve di\u011Fer sistemlerden veri ta\u015F\u0131nmas\u0131nda yard\u0131mc\u0131 olabiliriz.",icon:"bi bi-upload",visible:!0},{id:"4",key:"client_management",category:"features",question:"Ka\xE7 dan\u0131\u015Fan y\xF6netebilirim?",answer:"Solo plan\u0131m\u0131z ayl\u0131k 40 randevuya, Profesyonel plan 150 randevuya ve Klinik plan 500 randevuya kadar destek verir. Olu\u015Fturabilece\u011Finiz dan\u0131\u015Fan profillerinde s\u0131n\u0131r yoktur.",icon:"bi bi-people",visible:!0},{id:"5",key:"appointments",category:"features",question:"Dan\u0131\u015Fanlar online randevu alabilir mi?",answer:"Evet! Profesyonel ve Klinik planlar\u0131nda online rezervasyon sistemi bulunur. Dan\u0131\u015Fanlar m\xFCsaitli\u011Finizi g\xF6r\xFCnt\xFCleyebilir ve ki\u015Fiselle\u015Ftirilmi\u015F rezervasyon sayfan\u0131z \xFCzerinden 7/24 randevu alabilir.",icon:"bi bi-calendar-check",visible:!0},{id:"6",key:"reports",category:"features",question:"PDF rapor ve beslenme planlar\u0131 olu\u015Fturabilir miyim?",answer:"Kesinlikle! Pratik markan\u0131zla profesyonel PDF raporlar, beslenme planlar\u0131 ve g\xF6r\xFC\u015Fme \xF6zetleri olu\u015Fturabilirsiniz. Raporlar dan\u0131\u015Fanlarla kolayca payla\u015F\u0131labilir veya g\xF6r\xFC\u015Fmeler i\xE7in yazd\u0131r\u0131labilir.",icon:"bi bi-file-earmark-pdf",visible:!0},{id:"7",key:"customization",category:"features",question:"\u015Eu anda mevcut olmayan \xF6zel \xF6zellikler talep edebilir miyim?",answer:"Kesinlikle! Kullan\u0131c\u0131lar\u0131m\u0131z\u0131n geri bildirimlerine de\u011Fer veriyoruz ve yeni \xF6zellikler ile iyile\u015Ftirmeler i\xE7in her zaman a\xE7\u0131\u011F\u0131z. Vitena'da \u015Fu anda bulunmayan bir i\u015Flevselli\u011Fe ihtiyac\u0131n\u0131z varsa, l\xFCtfen gereksinimlerinizle birlikte bizimle ileti\u015Fime ge\xE7in. Kullan\u0131c\u0131 isteklerini d\xFCzenli olarak de\u011Ferlendiriyor ve en de\u011Ferli \xF6zellikleri sistemimize uyguluyoruz. Girdileriniz t\xFCm beslenme uzmanlar\u0131 i\xE7in daha iyi bir \xFCr\xFCn olu\u015Fturmam\u0131za yard\u0131mc\u0131 oluyor.",icon:"bi bi-puzzle",visible:!0,hasActions:!0},{id:"8",key:"payment_methods",category:"billing",question:"Hangi \xF6deme y\xF6ntemlerini kabul ediyorsunuz?",answer:"T\xFCm b\xFCy\xFCk kredi kartlar\u0131n\u0131 (Visa, Mastercard, American Express) kabul ediyoruz. T\xFCm \xF6demeler SSL \u015Fifreleme ile g\xFCvenli bir \u015Fekilde i\u015Flenmektedir.",icon:"bi bi-credit-card",visible:!0},{id:"9",key:"subscription_change",category:"billing",question:"Abonelik plan\u0131m\u0131 de\u011Fi\u015Ftirebilir miyim?",answer:"Evet! Hesap ayarlar\u0131n\u0131zdan istedi\u011Finiz zaman plan\u0131n\u0131z\u0131 y\xFCkseltebilir veya d\xFC\u015F\xFCrebilirsiniz. De\u011Fi\u015Fiklikler hemen y\xFCr\xFCrl\xFC\u011Fe girer ve faturaland\u0131rma otomatik olarak e\u015Fit oranda yap\u0131l\u0131r.",icon:"bi bi-arrow-up-right-circle",visible:!0},{id:"10",key:"cancellation",category:"billing",question:"Aboneli\u011Fimi istedi\u011Fim zaman iptal edebilir miyim?",answer:"Evet, aboneli\u011Finizi istedi\u011Finiz zaman iptal \xFCcreti olmadan iptal edebilirsiniz. Hesab\u0131n\u0131z mevcut faturaland\u0131rma d\xF6neminizin sonuna kadar aktif kalacak ve verilerinizi d\u0131\u015Fa aktarabilirsiniz.",icon:"bi bi-x-circle",visible:!0},{id:"90",key:"invoice_vat",category:"billing",question:"Fatura al\u0131yor muyum, KDV nas\u0131l i\u015Fliyor?",answer:"Evet. Her \xF6demeden sonra faturan\u0131z\u0131 e-posta ile g\xF6nderiyoruz; fatura, Vitena'n\u0131n kay\u0131tl\u0131 oldu\u011Fu T\xFCrkiye'den kesilir. AB'de ge\xE7erli bir VAT numaras\u0131 olan ticari m\xFC\u015Fteriyseniz fatura KDV'siz d\xFCzenlenir ve K

1DV'yi kendi \xFClkenizde reverse-charge (KDV'nin al\u0131c\u0131ya ge\xE7mesi) kural\u0131na g\xF6re beyan edersiniz. Faturan\u0131n belirli bir unvan veya vergi numaras\u0131na kesilmesini istiyorsan\u0131z bize iletin, ona g\xF6re d\xFCzenleriz.",icon:"bi bi-receipt",visible:!0},{id:"91",key:"client_invoices",category:"features",question:"Dan\u0131\u015Fanlar\u0131ma kesti\u011Fim faturalar\u0131 Vitena \xFCzerinden iletebilir miyim?",answer:"Evet. Tahsilatlar ekran\u0131nda bir tahsilat\u0131n fatura panelini a\xE7\u0131p faturan\u0131z\u0131 PDF ya da g\xF6rsel olarak ekleyebilir, isterseniz seans ekran\u0131n\u0131n Belgeler sekmesinden de ekleyebilirsiniz. Tahsilat bir randevuya ba\u011Fl\u0131ysa fatura o randevunun t\xFCm tahsilatlar\u0131nda g\xF6r\xFCn\xFCr. Siz \u201CDan\u0131\u015Fana g\xF6ster\u201D diyene kadar fatura yaln\u0131zca sizde kal\u0131r; ard\u0131ndan dan\u0131\u015Fan\u0131n\u0131z portal\u0131nda \u201CFaturalar\u0131m\u201D alt\u0131nda bulur. \u201CFaturas\u0131 olmayanlar\u201D filtresi hen\xFCz fatura eklemedi\u011Finiz tahsilatlar\u0131 g\xF6sterir. \xD6nemli: Vitena bu faturalar\u0131 kesmez, i\xE7eri\u011Fini okumaz, tahsil edilen tutarla kar\u015F\u0131la\u015Ft\u0131rmaz ve i\xE7eri\u011Finden sorumlu de\u011Fildir. Faturan\u0131n do\u011Fru d\xFCzenlenmesi, saklanmas\u0131 ve ilg

1ili yasal y\xFCk\xFCml\xFCl\xFCkler size aittir.",icon:"bi bi-receipt-cutoff",visible:!0},{id:"11",key:"browser_support",category:"technical",question:"Hangi taray\u0131c\u0131lar destekleniyor?",answer:"Vitena, Chrome, Firefox, Safari ve Edge dahil t\xFCm modern taray\u0131c\u0131larda \xE7al\u0131\u015F\u0131r. En iyi deneyim i\xE7in taray\u0131c\u0131n\u0131z\u0131 en son s\xFCr\xFCme g\xFCncelledikten tutman\u0131z\u0131 \xF6neririz.",icon:"bi bi-globe",visible:!0},{id:"12",key:"mobile_access",category:"technical",question:"Vitena'y\u0131 mobil cihaz\u0131mda kullanabilir miyim?",answer:"Evet! Vitena tamamen duyarl\u0131d\u0131r ve telefonlarda ve tabletlerde harika \xE7al\u0131\u015F\u0131r. T\xFCm \xF6zelliklere mobil taray\u0131c\u0131n\u0131z \xFCzerinden eri\u015Febilirsiniz - uygulama y\xFCklemesi gerekmez.",icon:"bi bi-phone",visible:!0},{id:"13",key:"data_security",category:"technical",question:"Dan\u0131\u015Fan verilerim g\xFCvende mi?",answer:"Kesinlikle! SSL \u015Fifreleme, g\xFCvenli veri merkezleri, d\xFCzenli yedeklemeler ile kurumsal d\xFCzeyde g\xFCvenlik kullan\u0131yoruz ve GDPR ile gizlilik d\xFCzenlemelerine uyuyoruz. Verileriniz her zaman korunmaktad\u0131r.",icon:"bi bi-shield-check",visible:!0},{id:"48",key:"two_factor",category:"technical",question:"Hesab\u0131ma iki ad\u0131ml\u0131 do\u011Frulama (2FA) ekleyebilir miyim?",answer:"Evet, iste\u011Fe ba\u011Fl\u0131. Herkes kendi giri\u015Fi i\xE7in Profil Ayarlar\u0131 > G\xFCvenlik b\xF6l\xFCm\xFCnden a\xE7ar; Google Authenticator, Microsoft Authenticator, Authy veya 1Password gibi standart do\u011Frulay\u0131c\u0131 uygulamalar\u0131n \xFCretti\u011Fi 6 haneli kodla \xE7al\u0131\u015F\u0131r. SMS kullan\u0131lmaz, \xE7\xFCnk\xFC SIM kart devralma sald\u0131r\u0131lar\u0131 SMS kodunu g\xFCvenilir bir ikinci ad\u0131m olmaktan \xE7\u0131kar\u0131r. Google ile giri\u015F yapsan\u0131z da ikinci ad\u0131m sorulur.",icon:"bi bi-shield-lock",visible:!0},{id:"49",key:"data_location",category:"technical",question:"Verilerim hangi \xFClkede tutuluyor?",answer:"Avrupa Birli\u011Fi i\xE7inde, Amazon Web Services'in Frankfurt b\xF6lgesinde (eu-central-1). Uygulama, veritaban\u0131, dosyalar ve giden e-postalar ayn\u0131 b\xF6lgededir, yedekler de AB'de kal\u0131r. Devrede olan t\xFCm alt i\u015Fleyicilerin listesi vitena.care/data-protection adresinde yay\u0131nda.",icon:"bi bi-geo-alt",visible:!0},{id:"50",key:"ai_data_use",category:"technical",question:"Yapay zek\xE2 \xF6zellikleri dan\u0131\u015Fan verimi e\u011Fitim i\xE7in kullan\u0131yor mu?",answer:"Hay\u0131r. Yapay zek\xE2 \xF6zellikleri iste\u011Fe ba\u011Fl\u0131d\u0131r ve yaln\u0131zca siz bir i\u015Fi ba\u015Flatt\u0131\u011F\u0131n\u0131zda \xE7al\u0131\u015F\u0131r (plan tasla\u011F\u0131, not tasla\u011F\u0131, belge okuma); arka planda kay\u0131tlar\u0131n\u0131z\u0131 tarayan bir \u015Fey yoktur ve g\xF6nderilen i\xE7erik model e\u011Fitiminde kullan\u0131lmaz.",icon:"bi bi-robot",visible:!0},{id:"14",key:"support_hours",category:"support",question:"Destek saatleriniz nedir?",answer:"Destek ekibimiz 7/24 hizmetinizdedir. E-posta veya canl\u0131 sohbet \xFCzerinden istedi\u011Finiz zaman bize ula\u015Fabilirsiniz, en k\u0131sa s\xFCrede yan\u0131t veririz.",icon:"bi bi-clock",visible:!0},{id:"15",key:"training",category:"support",question:"E\u011Fitim veya \xF6\u011Freticiler sunuyor musunuz?",answer:"Evet! Kapsaml\u0131 dok\xFCmantasyon, video \xF6\u011Freticiler sunuyoruz ve Klinik plan kullan\u0131c\u0131lar\u0131 i\xE7in bire bir e\u011Fitim oturumlar\u0131 d\xFCzenleyebiliriz. Aray\xFCz\xFCm\xFCz sezgisel ve kullan\u0131c\u0131 dostu olacak \u015Fekilde tasarlanm\u0131\u015Ft\u0131r.",icon:"bi bi-book",visible:!0},{id:"16",key:"languages",category:"getting-started",question:"Vitena hangi dilleri destekliyor?",answer:"Vitena 6 dilde hizmet verir: T\xFCrk\xE7e, \u0130ngilizce, \u0130spanyolca, Almanca, Hollandaca ve Ukraynaca. Aray\xFCz, yard\u0131m i\xE7erikleri ve e-posta bildirimleri se\xE7ti\u011Finiz dilde g\xF6r\xFCnt\xFClenir.",icon:"bi bi-translate",visible:!0},{id:"17",key:"who_is_nebula_for",category:"getting-started",question:"Vitena kimler i\xE7in uygun?",answer:"Vitena, beslenme ve diyetetik uzmanlar\u0131, diyetisyenler, beslenme dan\u0131\u015Fmanlar\u0131 ve sa\u011Fl\u0131k ko\xE7lar\u0131 i\xE7in geli\u015Ftirilmi\u015Ftir. Solo pratisyenlerden 25 ki\u015Filik klinik ekiplerine kadar her \xF6l\xE7ekte kullan\u0131labilir. Ayr\u0131ca fizik tedavi, psikoloji, g\xFCzellik ve ya\u015Fam ko\xE7lu\u

1011Fu gibi alanlarda da \xF6zel alan \u015Fablonlar\u0131yla hizmet verir.",icon:"bi bi-person-check",visible:!0},{id:"18",key:"trial_features",category:"getting-started",question:"\xDCcretsiz deneme s\xFCresinde hangi \xF6zellikler kullan\u0131labilir?",answer:"Deneme s\xFCresinde t\xFCm Vitena \xF6zellikleri k\u0131s\u0131tlamas\u0131z olarak kullan\u0131labilir: dan\u0131\u015Fan y\xF6netimi, randevu planlama, online rezervasyon, seans \xE7al\u0131\u015Fma alan\u0131, beslenme plan\u0131 olu\u015Fturma, PDF rapor \xFCretme, m\xFC\u015Fteri portal\u0131 ve ekip y\xF6netimi. Herhangi bir \xF6zellik s\u0131n\u0131rlamas\u0131 yoktur.",icon:"bi bi-unlock",visible:!0},{id:"19",key:"session_workspace",category:"features",question:"Seans \xC7al\u0131\u015Fma Alan\u0131 nedir?",answer:"Seans \xC7al\u0131\u015Fma Alan\u0131, bir dan\u0131\u015Fma g\xF6r\xFC\u015Fmesi s\u0131ras\u0131nda ihtiya\xE7 duyaca\u011F\u0131n\u0131z t\xFCm ara\xE7lar\u0131 tek bir ekranda birle\u015Ftirir: dan\u0131\u015Fan bilgileri, not alma, beslenme plan\u0131 olu\u015Fturma, ilerleme grafi\u011Fi ve PDF rapor \xFCretme. Geleneksel yaz\u0131l\u0131mlar\u0131n aksine farkl\u0131 ekranlar aras\u0131nda gezinmenize gerek kalmaz.",icon:"bi bi-display",visible:!0},{id:"20",key:"meal_plan_builder",category:"features",question:"Beslenme plan\u0131 nas\u0131l olu\u015Fturulur?",answer:"Vitena'n\u0131n Beslenme Plan\u0131 Olu\u015Fturucu arac\u0131yla Open Food Facts veritaban\u0131ndan milyonlarca g\u0131da \xFCr\xFCn\xFC aras\u0131ndan arama yaparak profesyonel beslenme planlar\u0131 haz\u0131rlayabilirsiniz. Esnek \xF6\u011F\xFCn yap\u0131s\u0131 (kahvalt\u0131, \xF6\u011Fle, at\u0131\u015Ft\u0131rmal\u0131k, ak\u015Fam + \xF6zel \xF6\u011F\xFCnler), porsiyon ayar\u0131 ve anl\u0131k kalori/makro hesaplama \xF6zellikleri sunar.",icon:"bi bi-egg-fried",visible:!0},{id:"21",key:"custom_fields",category:"features",question:"Dan\u0131\u015Fan profillerine \xF6zel alanlar ekleyebilir miyim?",answer:"Evet! Vitena 10 farkl\u0131 alan tipi (metin, say\u0131, tarih, onay kutusu, a\xE7\u0131l\u0131r men\xFC, \xE7oklu se\xE7im, e-posta, telefon, URL, uzun metin) ve 8 haz\u0131r sekt\xF6r \u015Fablonu (Diyet, Fizik Tedavi, Psikoloji, Veteriner, G\xFCzellik, Ya\u015Fam Ko\xE7lu\u011Fu, Yoga, \xC7ocuk Geli\u015Fimi) sunar.",icon:"bi bi-input-cursor-text",visible:!0},{id:"22",key:"progress_tracking",category:"features",question:"Dan\u0131\u015Fan ilerlemesini nas\u0131l takip ederim?",answer:"Her seans sonras\u0131 kilo, BMI ve di\u011Fer \xF6l\xE7\xFCm verilerini kaydedebilirsiniz. Vitena bu verileri otomatik olarak grafiklere d\xF6n\xFC\u015Ft\xFCr\xFCr. \u0130lerleme grafikleri PDF raporlara dahil edilebilir ve M\xFC\u015Fteri Portal\u0131 \xFCzerinden dan\u0131\u015Fanlarla payla\u015F\u0131labilir.",icon:"bi bi-graph-up",visible:!0},{id:"23",key:"team_roles",category:"features",question:"Ekip \xFCyelerine farkl\u0131 yetkiler atanabilir mi?",answer:"Evet. Vitena'da \xFC\xE7 rol vard\u0131r: \u0130\u015Fletme Y\xF6neticisi (t\xFCm \xF6zelliklere eri\u015Fim), Dan\u0131\u015Fman (dan\u0131\u015Fan y\xF6netimi, randevular, notlar, seans \xE7al\u0131\u015Fma alan\u0131) ve Asistan (s\u0131n\u0131rl\u0131 eri\u015Fim). Roller istedi\u011Finiz zaman de\u011Fi\u015Ftirilebilir.",icon:"bi bi-person-gear",visible:!0},{id:"24",key:"portal_access",category:"client-portal",question:"Dan\u0131\u015Fanlar\u0131m M\xFC\u015Fteri Portal\u0131na nas\u0131l eri\u015Fir?",answer:"Dan\u0131\u015Fanlar\u0131n\u0131za \xF6zel bir token tabanl\u0131 link g\xF6nderilir. Bu linke t\u0131klayarak hesap olu\u015Fturmadan, \u015Fifre belirlemeden an\u0131nda portala eri\u015Firler. Linki WhatsApp veya e-posta ile kolayca payla\u015Fabilirsiniz.",icon:"bi bi-link-45deg",visible:!0},{id:"25",key:"portal_features",category:"client-portal",question:"M\xFC\u015Fteri Portal\u0131nda dan\u0131\u015Fanlar neler yapabilir?",answer:"Dan\u0131\u015Fanlar portalda beslenme planlar\u0131n\u0131 (tam makro besin de\u011Ferleri ile), otomatik olu\u015Fturulan al\u0131\u015Fveri\u015F listesini, ilerleme grafi\u011Fini (kilo/BMI), seans ge\xE7mi\u015Fini ve notlar\u0131 g\xF6r\xFCnt\xFCleyebilir. Ayr\u0131ca kendi \xF6l\xE7\xFCmlerini girebilir ve yeni randevu alabilirler.",icon:"bi bi-layout-text-sidebar-reverse",visible:!0},{id:"26",key:"portal_nutrition_visibility",category:"client-portal",question:"Dan\u0131\u015Fanlar beslenme plan\u0131ndaki kalori ve makro de\u011Ferlerini g\xF6rebilir mi?",answer:"Evet! Vitena'da dan\u0131\u015Fanlar kalori, protein, karbonhidrat ve ya\u011F de\u011Ferlerini tam olarak g\xF6rebilir. Bir\xE7ok rakip yaz\u0131l\u0131m bu bilgileri dan\u0131\u015Fanlardan gizler. Vitena'da \u015Feffafl\u0131k \xF6nceli\u011Fimizdir.",icon:"bi bi-eye",visible:!0},{id:"27",key:"shopping_list",category:"client-portal",question:"Al\u0131\u015Fveri\u015F listesi otomatik olu\u015Fturulur mu?",answer:"Evet. Beslenme plan\u0131ndaki g\u0131da \xF6\u011Felerinden otomatik olarak al\u0131\u015Fveri\u015F listesi olu\u015Fturulur. Dan\u0131\u015Fanlar markette \xFCr\xFCnler

1i i\u015Faretleyebilir, tekrar eden \xFCr\xFCnler otomatik birle\u015Ftirilir ve tamamlama y\xFCzdesi g\xF6sterilir.",icon:"bi bi-cart-check",visible:!0},{id:"28",key:"booking_setup",category:"online-booking",question:"Online rezervasyon sistemini nas\u0131l aktif ederim?",answer:'\u0130\u015Fletme ayarlar\u0131ndan \xE7al\u0131\u015Fma program\u0131n\u0131z\u0131 belirleyin, web sayfan\u0131z\u0131 yay\u0131nlay\u0131n ve "Online Rezervasyona \u0130zin Ver" se\xE7ene\u011Fini a\xE7\u0131n. Dan\u0131\u015Fanlar\u0131n\u0131z art\u0131k web sayfan\u0131z \xFCzerinden 7/24 randevu alabilir.',icon:"bi bi-calendar-plus",visible:!0},{id:"29",key:"booking_link",category:"online-booking",question:"Online rezervasyon linkimi nerede payla\u015Fabilirim?",answer:"Halka a\xE7\u0131k profilinizin URL'sini (vitena.care/p/isletme-adiniz) Instagram bio'nuzda, WhatsApp durumunuzda, Google \u0130\u015Fletme Profilinizde veya kendi web sitenizde payla\u015Fabilirsiniz. Link \xFCzerinden dan\u0131\u015Fanlar do\u011Frudan randevu alabilir.",icon:"bi bi-share",visible:!0},{id:"30",key:"booking_confirmation",category:"online-booking",question:"Online randevu onay\u0131 nas\u0131l \xE7al\u0131\u015F\u0131r?",answer:"Bir dan\u0131\u015Fan online randevu ald\u0131\u011F\u0131nda hem size hem de dan\u0131\u015Fana otomatik e-posta bildirimi g\xF6nderilir. Randevu an\u0131nda Vitena takviminizde g\xF6r\xFCn\xFCr. Randevu \xF6ncesi otomatik hat\u0131rlatma e-postalar\u0131 da g\xF6nderilir.",icon:"bi bi-check-circle",visible:!0},{id:"31",key:"pricing_turkey",category:"billing",question:"T\xFCrkiye'deki fiyatlar nedir?",answer:"T\xFCrkiye'de Solo plan (1 kullan\u0131c\u0131) 500 TL/ay, Standard (3 kullan\u0131c\u0131) 1.100 TL/ay, Clinic (7 kullan\u0131c\u0131) 2.300 TL/ay'd\u0131r. T\xFCm planlarda t\xFCm \xF6zellikler dahildir. Ek kullan\u0131c\u0131 \xFCcreti sabit 300 TL/ay'd\u0131r.",icon:"bi bi-currency-exchange",visible:!0},{id:"32",key:"addon_packages",category:"billing",question:"Ek randevu paketi veya \xF6ncelikli destek sat\u0131n alabilir miyim?",answer:"Evet. Ek Randevu Paketi (250 randevu/paket) 150 TL/ay, \xD6ncelikli Destek 800 TL/ay olarak sunulur. 7+ kullan\u0131c\u0131l\u0131 planlarda \xF6ncelikli destek \xFCcretsiz dahildir. Add-on d\xF6nem indirimleri: 3 ay %5, 6 ay %10, 12 ay %15.",icon:"bi bi-box-seam",visible:!0},{id:"33",key:"seat_pricing",category:"billing",question:"Kullan\u0131c\u0131 bazl\u0131 fiyatland\u0131rma nas\u0131l \xE7al\u0131\u015F\u0131r?",answer:'Vitena "Baz \xDCcret + Kullan\u0131c\u0131" modelini kullan\u0131r. Baz \xFCcret 500 TL/ay (1 kullan\u0131c\u0131 dahil), her ek kullan\u0131c\u0131 300 TL/ay. \xD6rne\u011Fin 5 kullan\u0131c\u0131 = 500 + 4\xD7300 = 1.700 TL/ay. T\xFCm planlar ayn\u0131 \xF6zellikleri sunar, kullan\u0131c\u0131 say\u0131s\u0131 ile sadece kapasite artar.',icon:"bi bi-calculator",visible:!0},{id:"34",key:"pwa_support",category:"technical",question:"Vitena'y\u0131 telefona uygulama olarak y\xFCkleyebilir miyim?",answer:`Evet! Vitena PWA (Progressive Web App) deste\u011Fi sunar. Telefonunuzun taray\u0131c\u0131s\u0131ndan "Ana Ekrana Ekle" se\xE7ene\u011Fi ile Vitena'y\u0131 uygulama gibi kullanabilirsiniz. App store'dan indirmeye gerek yoktur.`,icon:"bi bi-phone-fill",visible:!0},{id:"35",key:"data_isolation",category:"technical",question:"Verilerim di\u011Fer i\u015Fletmelerden izole mi?",answer:"Evet. Vitena, her i\u015Fletme i\xE7in ayr\u0131 veritaban\u0131 \u015Femas\u0131 kullan\u0131r (tenant-per-schema mimarisi). Bu, verilerinizin di\u011Fer i\u015Fletme verileriyle fiziksel olarak ayr\u0131 tutuldu\u011Fu ve ba\u015Fka bir i\u015Fletmenin eri\u015Fmesinin teknik olarak imkans\u0131z oldu\u011Fu anlam\u0131na gelir.",icon:"bi bi-database-lock",visible:!0},{id:"36",key:"kvkk_compliance",category:"technical",question:"Vitena KVKK ve GDPR'a uyumlu mu?",answer:"Evet. Vitena, hem T\xFCrkiye KVKK hem de AB GDPR d\xFCzenlemelerine uyumludur. SSL \u015Fifreleme, g\xFCvenli AWS altyap\u0131s\u0131, d\xFCzenli yedekleme, veri d\u0131\u015Fa aktarma ve veri silme (unutulma hakk\u0131) deste\u011Fi sa\u011Flar. Sa\u011Fl\u0131k verileri \xF6zel nitelikli ki\u015Fisel veri olarak korunur.",icon:"bi bi-shield-check",visible:!0},{id:"37",key:"backup",category:"technical",question:"Verilerim yedekleniyor mu?",answer:"Evet. Veritaban\u0131 AWS altyap\u0131s\u0131nda otomatik olarak yedeklenir ve yedekler ayn\u0131 AB b\xF6lgesinde (Frankfurt) kal\u0131r.",icon:"bi bi-cloud-check",visible:!0},{id:"38",key:"migration_help",category:"support",question:"Ba\u015Fka bir yaz\u0131l\u0131mdan Vitena'ya ge\xE7i\u015F yapabilir miyim?",answer:"Evet. CSV dosyalar\u0131ndan toplu veri aktar\u0131m\u0131 desteklenir. DietBulut, Dietoli, BeBiS, DiyetAsist gibi di\u011Fer diyetisyen yaz\u0131l\u0131mlar\u0131ndan ge\xE7i\u015F yap\u0131yorsan\u0131z, destek ekibimiz veri ta\u015F\u0131ma s\xFCrecinde \xFCcretsiz yard\u0131m sa\u011Flar.",icon:"bi bi-arrow-left-right",visible:!0},{id:"39",key:"feature_request",category:"support",question:"Yeni \xF6zellik talebinde bulunabilir miyim?",answer:"Kesinlikle! Kullan\u0131c\u0131 geri bildirimlerine b\xFCy\xFCk \xF6nem veriyoruz. \u0130leti\u015Fim sayfam\u0131z \xFCzerinden veya destek e-postam\u0131z arac\u0131l\u0131\u011F\u0131yla \xF6zellik talebinde bulunabilirsiniz. En \xE7ok talep edilen \xF6zellikler \xF6ncelikli olarak geli\u015Ftirilir.",icon:"bi bi-lightbulb",visible:!0,hasActions:!0},{id:"40",key:"compare_software",category:"support",question:"Vitena di\u011Fer diyetisyen yaz\u0131l\u0131mlar\u0131ndan ne fark\u0131 var?",answer:"Vitena, T\xFCrkiye pazar\u0131nda en uygun fiyatl\u0131 diyetisyen yaz\u0131l\u0131mlar\u0131ndan biridir (Solo plan 500 TL/ay). T\xFCm \xF6zellikler her planda dahildir - \xF6zellik k\u0131s\u0131tlamas\u0131 yoktur. M\xFC\u015Fteri portal\u0131nda tam besin de\u011Feri \u015Feffafl\u0131\u011F\u0131 (rakipler genellikle gizler), 6 dil deste\u011Fi, kullan\u0131c\u0131 bazl\u0131 esnek fiyatland\u0131rma, PWA mobil eri\u015Fim ve KVKK/GDPR uyumlulu\u011Fu ile \xF6ne \xE7\u0131kar.",icon:"bi bi-trophy",visible:!0},{id:"41",key:"insurance_payers",category:"features",question:"Dan\u0131\u015Fanlar kabul etti\u011Fim sigortaya g\xF6re filtreleyeb

1ilir mi?",answer:"Evet. Anla\u015Fmal\u0131 oldu\u011Funuz sigorta ve kurumlar\u0131 listelersiniz, dizindeki ziyaret\xE7iler de kendi g\xFCvencelerine g\xF6re s\xFCzer. Her kuruma ayr\u0131 tarife tan\u0131mlanabilir; randevu al\u0131n\u0131rken \xF6deyenin kim oldu\u011Fu beyan edilir ve do\u011Fru fiyat kimse ikinci kez sormadan uygulan\u0131r. Poli\xE7e sorgusu yoktur: beyan da tarife de sizindir.",icon:"bi bi-shield-check",visible:!0},{id:"42",key:"service_pricing",category:"features",question:"Fiyatlar\u0131m\u0131 yay\u0131mlayabilir miyim?",answer:"Evet. Ne sundu\u011Funuzu, ne kadar s\xFCrd\xFC\u011F\xFCn\xFC ve ne kadara mal oldu\u011Funu tan\u0131mlars\u0131n\u0131z; gerekirse uzman ve \xF6deyen kurum baz\u0131nda farkl\u0131la\u015Ft\u0131r\u0131rs\u0131n\u0131z. Bunu halka a\xE7\u0131k profilinizde fiyat listesi olarak yay\u0131mlars\u0131n\u0131z, dan\u0131\u015Fan g\xF6r\xFC\u015Fmeden \xF6nce ne \xF6deyece\u011Fini bilir. Zorunlu de\u011Fildir: tek bir g\xF6r\xFC\u015Fme \xFCcreti prati\u011Finizi anlat\u0131yorsa onu kullanmaya devam edin.",icon:"bi bi-tags",visible:!0},{id:"43",key:"front_desk",category:"features",question:"Klini\u011Fimin bekleme odas\u0131 i\xE7in s\u0131ramatik almam gerekir mi?",answer:"Hay\u0131r. Resepsiyon ekran\u0131 kimin geldi\u011Fini, kimin bekledi\u011Fini ve kimin odada oldu\u011Funu g\xF6sterir; uzman s\u0131radakini tek butonla \xE7a\u011F\u0131r\u0131r, bekleme odas\u0131ndaki ekran ismi g\xF6sterir ve sesli anons eder. Ekran, zaten sahip oldu\u011Funuz televizyonun taray\u0131c\u0131s\u0131nda \xE7al\u0131\u015F\u0131r: fi\u015F yaz\u0131c\u0131 da kiosk da alman\u0131z gerekmez. Randevusuz gelen yakla\u015F\u0131k on be\u015F saniyede kaydedilir, odalar aras\u0131nda ge\xE7en ziyaret ise tek ziyaret olarak izlenir.",icon:"bi bi-hospital",visible:!0},{id:"44",key:"informed_consent",category:"features",question:"Vitena ayd\u0131nlat\u0131lm\u0131\u015F onam\u0131 kar\u015F\u0131l\u0131yor mu?",answer:"Evet, form olarak de\u011Fil ger\xE7ek bir onam kayd\u0131 olarak. Metinler s\xFCr\xFCml\xFCd\xFCr ve yay\u0131mland\u0131\u011F\u0131nda donar; ba\u011Fl\u0131 hizmet i\xE7in ziyaret kesinle\u015Fti\u011Fi anda istek kendili\u011Finden gider; hasta kendi telefonundan giri\u015Fsiz imzalar ya da klinikte sizin tabletinizden. \u0130mzalanan metin, imza ve kan\u0131t izi, iki taraf\u0131 da adland\u0131ran bir PDF olarak saklan\u0131r; geri alma yeni bir kay\u0131t olarak yaz\u0131l\u0131r, hi\xE7bir \u015Fey d\xFCzenlenmez veya silinmez.",icon:"bi bi-file-earmark-check",visible:!0},{id:"45",key:"self_check_in",category:"features",question:"Hastalar giri\u015Flerini kendileri yapabilir mi?",answer:"Evet. Kap\u0131n\u0131n yan\u0131ndaki herhangi bir tablette, diz\xFCst\xFCnde ya da eski bir telefonda kar\u015F\u0131lama ekran\u0131n\u0131 a\xE7\u0131k b\u0131rak\u0131n; ya da hasta, randevu hat\u0131rlatma e-postas\u0131ndaki ba\u011Flant\u0131yla kendi telefonundan giri\u015F yaps\u0131n. Soyad\u0131n\u0131 yazar ve sizin se\xE7ti\u011Finiz bir bilgiyi do\u011Frular: do\u011Fum tarihi, telefonun son d\xF6rt hanesi, e-posta ya da klini\u011Finizin kendi tan\u0131mlad\u0131\u011F\u0131 bir alan, \xF6rne\u011Fin kimlik numaras\u0131. Yaz\u0131lan kay\u0131t, resepsiyondaki g\xF6revlinin yazaca\u011F\u0131n\u0131n tam olarak ayn\u0131s\u0131d\u0131r; resepsiyon panosu da bekleme odas\u0131 ekran\u0131 da iki durumda da g\xFCncellenir. \xD6deme ya da imza gerekiyorsa herkesi yine \xF6nce masaya y\xF6nlendirebilirsiniz.",icon:"bi bi-tablet",visible:!0},{id:"46",key:"reception_messages",category:"features",question:"\u0130nsanlar halka a\xE7\u0131k sayfam\u0131zdan bize soru sorabilir mi?",answer:"Evet. Ziyaret\xE7i randevu almadan ve hesap a\xE7madan sorabilir; tek kullan\u0131ml\u0131k ba\u011Flant\u0131yla e-postas\u0131n\u0131 do\u011Frular ve konu\u015Fma Vitena i\xE7indeki i\u015Fletme gelen kutunuza d\xFC\u015Fer. Arama, haz\u0131r cevaplar ve ar\u015Fiv vard\u0131r. Masada kim varsa cevaplayabilir, asistan da dahil. \xDCcretsiz planda resepsiyon konu\u015Fmalar\u0131n\u0131n kendi ayl\u0131k hakk\u0131 vard\u0131r ve bu hak randevudan ayr\u0131d\u0131r.",icon:"bi bi-chat-dots",visible:!0}

1,{id:"47",key:"ai_receptionist",category:"features",question:"Mesai d\u0131\u015F\u0131nda gelen sorulara yapay zek\xE2 cevap verebilir mi?",answer:"\u0130sterseniz evet. Yapay zek\xE2 resepsiyonist yaln\u0131zca i\u015Fletmenizin yay\u0131mlad\u0131\u011F\u0131 bilgiden konu\u015Fur: \xE7al\u0131\u015Fma saatleri, adresler, ekip, kabul edilen kurumlar, hizmetler, yay\u0131mlanm\u0131\u015F fiyatlar ve bo\u015F randevu saatleri. Bunlar\u0131 cevap an\u0131nda okur, bu y\xFCzden yay\u0131mlanmam\u0131\u015F bir fiyat\u0131 s\xF6yleyemez ve bayatlayamaz. Sa\u011Fl\u0131k sorusuna asla cevap vermez, randevu tutmaz ve s\xF6z vermez, sorulunca yapay zek\xE2 oldu\u011Funu s\xF6yler, emin olmad\u0131\u011F\u0131 her \u015Feyi bir ki\u015Fiye devreder. \xDCslubunu siz yazars\u0131n\u0131z, siz onaylamadan tek kelime edemez ve isterseniz cevaplar\u0131 taslak olarak b\u0131rakabilirsiniz.",icon:"bi bi-robot",visible:!0}];var ge=[{id:"1",key:"trial",category:"getting-started",question:"\xBFC\xF3mo inicio mi prueba gratuita?",answer:'\xA1Comenzar es f\xE1cil! Haga clic en "Iniciar Prueba Gratuita" en nuestra p\xE1gina principal, cree su cuenta y tendr\xE1 acceso instant\xE1neo a todas las funciones de Vitena durante 30 d\xEDas. No se requiere tarjeta de cr\xE9dito durante el per\xEDodo de prueba.',icon:"bi bi-play-circle",visible:!0,hasActions:!0},{id:"2",key:"setup",category:"getting-started",question:"\xBFCu\xE1nto tiempo lleva configurar mi consultorio?",answer:"La mayor\xEDa de los usuarios completan su configuraci\xF3n inicial en menos de 10 minutos. Puede agregar la informaci\xF3n de su consultorio, subir su logo y comenzar a agregar pacientes de inmediato. Nuestro asistente de configuraci\xF3n lo gu\xEDa en cada paso.",icon:"bi bi-stopwatch",visible:!0},{id:"3",key:"import_data",category:"getting-started",question:"\xBFPuedo importar los datos de mis pacientes existentes?",answer:"\xA1S\xED! Puede agregar pacientes manualmente o contactar a nuestro equipo de soporte para ayuda con importaciones masivas de datos. Soportamos archivos CSV y podemos asistir con la migraci\xF3n de datos desde otros sistemas.",icon:"bi bi-upload",visible:!0},{id:"4",key:"client_management",category:"features",question:"\xBFCu\xE1ntos pacientes puedo gestionar?",answer:"Nuestro plan Solo admite hasta 40 citas mensuales, el plan Profesional admite 150 y el plan Cl\xEDnica admite 500. No hay l\xEDmites en el n\xFAmero de perfiles de pacientes que puede crear.",icon:"bi bi-people",visible:!0},{id:"5",key:"appointments",category:"features",question:"\xBFLos pacientes pueden reservar citas en l\xEDnea?",answer:"\xA1S\xED! Con los planes Profesional y Cl\xEDnica, obtiene un sistema de reserva en l\xEDnea. Los pacientes pueden ver su disponibilidad y reservar citas a trav\xE9s de su p\xE1gina de reserva personalizada las 24 horas del d\xEDa, los 7 d\xEDas de la semana.",icon:"bi bi-calendar-check",visible:!0},{id:"6",key:"reports",category:"features",question:"\xBFPuedo generar informes PDF y planes de alimentaci\xF3n?",answer:"\xA1Por supuesto! Cree informes PDF profesionales, planes de alimentaci\xF3n y res\xFAmenes de consultas con su marca de consultorio. Los informes se pueden compartir f\xE1cilmente con los pacientes o imprimir para las consultas.",icon:"bi bi-file-earmark-pdf",visible:!0},{id:"7",key:"customization",category:"features",question:"\xBFPuedo solicitar caracter\xEDsticas personalizadas que no est\xE9n disponibles actualmente?",answer:"\xA1Absolutamente! Valoramos los comentarios de nuestros usuarios y siempre estamos abiertos a sugerencias para nuevas funciones y mejoras. Si hay una funcionalidad que necesita que no est\xE1 actualmente disponible en Vitena, por favor cont\xE1ctenos con sus requisitos. Evaluamos regularmente las solicitudes de los usuarios e implementamos las caracter\xEDsticas m\xE1s valiosas en nuestro sistema. Su aporte nos ayuda a construir un mejor producto para todos los profesionales de la nutrici\xF3n.",icon:"bi bi-puzzle",visible:!0,hasActions:!0},{id:"8",key:"payment_methods",category:"billing",question:"\xBFQu\xE9 m\xE9todos de pago aceptan?",answer:"Aceptamos todas las principales tarjetas de cr\xE9dito (Visa, Mastercard, American Express). Todos los pagos se procesan de forma segura con cifrado SSL.",icon:"bi bi-credit-card",visible:!0},{id:"9",key:"subscription_change",category:"billing",question:"\xBFPuedo cambiar mi plan de suscripci\xF3n?",answer:"\xA1S\xED! Puede actualizar o reducir su plan en cualquier momento desde la configuraci\xF3n de su cuenta. Los cambios surten efecto inmediatamente y la facturaci\xF3n se prorratea autom\xE1ticamente.",icon:"bi bi-arrow-up-right-circle",visible:!0},{id:"10",key:"cancellation",category:"billing",question:"\xBFPuedo cancelar mi suscripci\xF3n en cualquier momento?",answer:"S\xED, puede cancelar su suscripci\xF3n en cualquier momento sin tarifas de cancelaci\xF3n. Su cuenta permanecer\xE1 activa hasta el final de su per\xEDodo de facturaci\xF3n actual, y puede exportar sus datos.",icon:"bi bi-x-circle",visible:!0},{id:"90",key:"invoice_vat",category:"billing",question:"\xBFRecibo factura y c\xF3mo se trata el IVA?",answer:"S\xED. Despu\xE9s de cada pago le enviamos la factura por correo electr\xF3nico, emitida desde T\xFCrkiye, donde Vitena est\xE1 registrada. Si es una empresa de la UE con n\xFAmero de IVA v\xE1lido, la factura

1se emite sin IVA y usted lo declara por el mecanismo de inversi\xF3n del sujeto pasivo. Si necesita la factura a nombre de una raz\xF3n social o un n\xFAmero fiscal concretos, ind\xEDquenoslo y la emitiremos as\xED.",icon:"bi bi-receipt",visible:!0},{id:"91",key:"client_invoices",category:"features",question:"\xBFPuedo hacer llegar a mis clientes las facturas que les emito a trav\xE9s de Vitena?",answer:"S\xED. En la pantalla Cobros, abre el panel de facturas de un cobro y a\xF1ade tu factura en PDF o como imagen; tambi\xE9n puedes a\xF1adirla desde la pesta\xF1a Documentos de una sesi\xF3n. Si el cobro est\xE1 vinculado a una cita, la factura aparece en todos los cobros de esa cita. Solo la ves t\xFA hasta que eliges \xABMostrar al cliente\xBB; entonces tu cliente la encuentra en \xABMis facturas\xBB de su portal. El filtro \xABSin factura\xBB te muestra los cobros que a\xFAn no has facturado. Ten en cuenta que Vitena no emite estas facturas, no las lee ni las compara con los importes cobrados, y no responde de su contenido. Emitirlas correctamente, conservarlas y cumplir las obligaciones legales te corresponde a ti.",icon:"bi bi-receipt-cutoff",visible:!0},{id:"11",key:"browser_support",category:"technical",question:"\xBFQu\xE9 navegadores son compatibles?",answer:"Vitena funciona en todos los navegadores modernos, incluidos Chrome, Firefox, Safari y Edge. Para obtener la mejor experiencia, le recomendamos mantener su navegador actualizado a la \xFAltima versi\xF3n.",icon:"bi bi-globe",visible:!0},{id:"12",key:"mobile_access",category:"technical",question:"\xBFPuedo usar Vitena en mi dispositivo m\xF3vil?",answer:"\xA1S\xED! Vitena es totalmente responsive y funciona perfectamente en tel\xE9fonos y tabletas. Puede acceder a todas las funciones a trav\xE9s de su navegador m\xF3vil, no se requiere instalaci\xF3n de aplicaci\xF3n.",icon:"bi bi-phone",visible:!0},{id:"13",key:"data_security",category:"technical",question:"\xBFEst\xE1n seguros los datos de mis pacientes?",answer:"\xA1Por supuesto! Utilizamos seguridad de nivel empresarial con cifrado SSL, centros de datos seguros, copias de seguridad regulares y cumplimos con las regulaciones de GDPR y privacidad. Sus datos siempre est\xE1n protegidos.",icon:"bi bi-shield-check",visible:!0},{id:"37",key:"two_factor",category:"technical",question:"\xBFPuedo a\xF1adir verificaci\xF3n en dos pasos (2FA) a mi cuenta?",answer:"S\xED, es opcional. Cada persona la activa para su propio acceso en Configuraci\xF3n del perfil > Seguridad, y funciona con los c\xF3digos de 6 d\xEDgitos de cualquier aplicaci\xF3n de autenticaci\xF3n est\xE1ndar: Google Authenticator, Microsoft Authenticator, Authy o 1Password. No usamos SMS, porque el duplicado de SIM lo convierte en un segundo factor poco fiable. Aunque entres con Google, se te pedir\xE1 igualmente el segundo paso.",icon:"bi bi-shield-lock",visible:!0},{id:"38",key:"data_location",category:"technical",question:"\xBFEn qu\xE9 pa\xEDs se guardan mis datos?",answer:"En la Uni\xF3n Europea, en la regi\xF3n de Fr\xE1ncfort de Amazon Web Services (eu-central-1). La aplicaci\xF3n, la base de datos, los archivos y el correo saliente est\xE1n ah\xED, y las copias de seguridad permanecen en la UE. Todos los subencargados en uso est\xE1n listados en vitena.care/data-protection.",icon:"bi bi-geo-alt",visible:!0},{id:"39",key:"ai_data_use",category:"technical",question:"\xBFLa inteligencia artificial se entrena con los datos de mis pacientes?",answer:"No. Las funciones de IA son opcionales y solo se ejecutan cuando t\xFA inicias una tarea: un borrador de plan, un borrador de nota, la lectura de un documento. Nada rastrea tus fichas en segundo plano y lo que se env\xEDa no se usa para entrenar modelos.",icon:"bi bi-robot",visible:!0},{id:"14",key:"support_hours",category:"support",question:"\xBFCu\xE1les son sus horarios de soporte?",answer:"Nuestro equipo de soporte est\xE1 disponible 24/7 para ayudarte. Cont\xE1ctanos en cualquier momento por correo electr\xF3nico o chat en vivo y te responderemos lo antes posible.",icon:"bi bi-clock",visible:!0},{id:"15",key:"training",category:"support",question:"\xBFProporcionan capacitaci\xF3n o tutoriales?",answer:"\xA1S\xED! Proporcionamos documentaci\xF3n completa, tutoriales en video y podemos organizar sesiones de capacitaci\xF3n individuales para usuarios del plan Cl\xEDnica. Nuestra interfaz est\xE1 dise\xF1ada para ser intuitiva y f\xE1cil de usar.",icon:"bi bi-book",visible:!0},{id:"16",key:"free_plan",category:"billing",question:"\xBFHay un plan gratuito o solo una prueba?",answer:"Las dos cosas. Adem\xE1s de la prueba de 30 d\xEDas de todas las funciones, hay un plan gratuito para siempre sin tarjeta y sin fecha de caducidad: ficha en el directorio, tu perfil p\xFAblico, reserva online 24/7, fichas de paciente ilimitadas, hasta 3 plazas, acceso al portal del paciente y un resumen de visita en PDF de una p\xE1gina. Puedes quedarte en \xE9l todo el tiempo que quieras.",icon:"bi bi-gift",visible:!0},{id:"17",key:"disciplines",category:"getting-started",question:"\xBFVitena es solo para dietistas?",answer:"No. Vitena sirve a dietistas-nutricionistas, dentistas, fisioterapeutas, psic\xF3logos, profesionales de la est\xE9tica, especialistas en desarrollo infantil y otros profesionales de la salud y el bienestar. El n\xFAcleo (citas, reserva, pacientes, notas, portal, informes) es el mismo para todos; los tipos de nota, las plantillas de formulario y las especialidades se adaptan a la profesi\xF3n que elijas al configurar la cuenta.",icon:"bi bi-diagram-3",visible:!0},{id:"18",key:"mixed_clinic",category:"getting-started",question:"\xBFUna cl\xEDnica con varias profesiones puede usar una sola cuenta?",answer:"S\xED. La disciplina se asigna por profesional, no por negocio, as\xED que un dentista, un fisioterapeuta y un psic\xF3logo pueden trabajar bajo el mismo techo con una lista de pacientes, un calendario y una configuraci\xF3n, cada uno viendo el espacio de trabajo que su profesi\xF3n necesita.",icon:"bi bi-building",visible:!0},{id:"19",key:"get_found",category:"features",question:"\xBFC\xF3mo me encuentran las personas en Vitena?",answer:"A trav\xE9s del directorio p\xFAblico en vitena.care/find, donde se filtra por disciplina, pa\xEDs y ciudad, especialidad, idioma y modalidad. Tu ficha es gratuita en todos los planes y desde todos los perfiles se puede reservar. Tu perfil p\xFAblico se genera en el servidor, as\xED que los buscadores y los asistentes de IA tambi\xE9n leen su contenido completo.",icon:"bi bi-search-heart",visible:!0},{id:"20",key:"insurance",category:"features",question:"\xBFPueden filtrar por el seguro que tienen?",answer:"S\xED, en los pa\xEDses donde esa pregunta significa algo. Declaras las entidades con las que trabajas y quien filtra por su propia cobertura te ve. La informaci\xF3n es una declaraci\xF3n tuya y as\xED se indica: se pide a quien visita que confirme su cobertura antes de reservar.",icon:"bi bi-shield-plus",visible:!0},{id:"21",key:"pricing_per_procedure",category:"features",question:"\xBFPuedo poner precio por procedimiento en vez de una tarifa \xFAnica?",answer:"S\xED. Creas tu propio cat\xE1logo de servicios y pones precio a cada uno, con variaci\xF3n opcional por entidad y por profesional. Puedes publicar los precios particulares en tu perfil p\xFAblico, aunque est\xE1 desactivado por defecto y requiere dos interruptores deliberados.",icon:"bi bi-tags",visible:!0},{id:"22",key:"ai",category:"features",question:"\xBFQu\xE9 hace el asistente de IA?",answer:"Redacta borradores. Propone planes de alimentaci\xF3n a partir de las recetas e ingredientes de Vitena y convierte tus apuntes en un borrador limpio en el tipo de nota de tu disciplina; adem\xE1s hay un asistente p\xFAblico en la web que responde preguntas antes de registrarte. Todo aterriza en tu editor para que lo revises: la IA nunca env\xEDa nada a un paciente ni toma decisiones cl\xEDnicas. El uso se mide en cr\xE9ditos y todos los planes, incluido el gratuito, tienen un cupo mensual.",icon:"bi bi-stars",visible:!0}

1,{id:"23",key:"client_portal",category:"features",question:"\xBFMis pacientes tienen que crear una cuenta?",answer:"No. El portal funciona con un enlace privado, as\xED que abren sus planes, documentos, progreso e historial de visitas sin registrarse en nada. El portal tambi\xE9n est\xE1 disponible en el plan gratuito.",icon:"bi bi-person-badge",visible:!0},{id:"24",key:"reminders",category:"features",question:"\xBFVitena recuerda las citas a los pacientes?",answer:"S\xED, autom\xE1ticamente y en el idioma del paciente. Cada cita genera una confirmaci\xF3n y un recordatorio con la antelaci\xF3n que elijas, y un aviso si la cita cambia. A ti tambi\xE9n se te avisa de cada reserva nueva, opcionalmente con un aviso hablado para que no tengas que mirar la pantalla.",icon:"bi bi-bell",visible:!0},{id:"25",key:"roles",category:"technical",question:"\xBFPuedo controlar lo que ve mi equipo?",answer:"S\xED. Hay tres roles: Administrador del negocio, Profesional y Asistente. El asistente gestiona citas y datos de contacto sin abrir historiales cl\xEDnicos. Los permisos se vuelven a comprobar en el servidor en cada escritura, as\xED que no se pueden saltar desde el navegador.",icon:"bi bi-people",visible:!0},{id:"26",key:"languages",category:"technical",question:"\xBFQu\xE9 idiomas admite Vitena?",answer:"La interfaz est\xE1 en espa\xF1ol, ingl\xE9s, turco, alem\xE1n, neerland\xE9s, ucraniano y portugu\xE9s. Los emails a tus pacientes se escriben en el idioma del paciente, tomado de su ficha, no en el tuyo.",icon:"bi bi-translate",visible:!0},{id:"27",key:"gdpr",category:"technical",question:"\xBFVitena cumple el RGPD?",answer:"Vitena est\xE1 construida conforme al RGPD desde la base: los datos se cifran en tr\xE1nsito y los archivos subidos se guardan cifrados, se alojan en la UE (Fr\xE1ncfort) y cada negocio queda aislado a nivel de esquema de base de datos. En el reparto legal t\xFA eres el responsable del tratamiento y Vitena tu encargado, y puedes exportar o borrar los datos de un paciente en un par de clics.",icon:"bi bi-shield-lock",visible:!0},{id:"28",key:"payments_processing",category:"billing",question:"\xBFPuedo cobrar con tarjeta a trav\xE9s de Vitena?",answer:"Todav\xEDa no: el cobro integrado est\xE1 en desarrollo. Hoy cobras a tu manera (transferencia, dat\xE1fono, tu propia pasarela) y lo registras en Cobros, que lo sigue y lo informa con soporte multidivisa y exportaci\xF3n CSV/Excel.",icon:"bi bi-credit-card-2-front",visible:!0},{id:"29",key:"downgrade",category:"billing",question:"\xBFQu\xE9 pasa si dejo de pagar?",answer:"Tu cuenta no se bloquea ni se borra: vuelve al plan gratuito. Tus datos siguen ah\xED, la recepci\xF3n (directorio, reserva, citas, fichas) sigue funcionando y las herramientas de consulta vuelven cuando mejores el plan.",icon:"bi bi-arrow-down-circle",visible:!0},{id:"30",key:"insurance_payers",category:"features",question:"\xBFPueden los clientes filtrar por la mutua que acepto?",answer:"S\xED. Indicas las aseguradoras y entidades con las que trabajas, y quien busca en el directorio filtra por su propia cobertura. Cada entidad puede tener su tarifa acordada, y al reservar se declara qui\xE9n paga, de modo que se aplica el precio correcto sin tener que preguntarlo dos veces. No hay consultas de p\xF3liza: la declaraci\xF3n y las tarifas son tuyas.",icon:"bi bi-shield-check",visible:!0},{id:"31",key:"service_pricing",category:"features",question:"\xBFPuedo publicar mis precios?",answer:"S\xED. Defines qu\xE9 ofreces, cu\xE1nto dura y cu\xE1nto cuesta, por profesional y por entidad pagadora si lo necesitas, y lo publicas como lista de precios en tu perfil p\xFAblico para que el cliente sepa lo que va a pagar antes de reservar. Es opcional: si una \xFAnica tarifa de consulta describe tu pr\xE1ctica, sigue us\xE1ndola.",icon:"bi bi-tags",visible:!0},{id:"32",key:"front_desk",category:"features",question:"\xBFNecesito una m\xE1quina de turnos para la sala de espera?",answer:"No. La pantalla de recepci\xF3n muestra qui\xE9n ha llegado, qui\xE9n espera y qui\xE9n est\xE1 en consulta; el profesional llama al siguiente con un bot\xF3n, y la pantalla de la sala de espera muestra el nombre y lo anuncia en voz alta. Funciona en el navegador del televisor que ya tienes, as\xED que no hay que comprar impresora de tickets ni quiosco. Una visita sin cita se registra en unos quince segundos, y una visita que pasa por varias salas se sigue como una sola visita.",icon:"bi bi-hospital",visible:!0},{id:"33",key:"informed_consent",category:"features",question:"\xBFVitena cubre el consentimiento informado?",answer:"S\xED, como un registro de consentimiento propiamente dicho y no como un formulario. Las plantillas est\xE1n versionadas y se congelan al publicarse, la solicitud sale sola en cuanto se confirma una visita del servicio vinculado, y el paciente firma desde su propio m\xF3vil sin iniciar sesi\xF3n, o en tu tableta en la cl\xEDnica. El texto firmado, la firma y el rastro probatorio se guardan en un PDF que nombra a las dos partes, y la revocaci\xF3n se escribe como un registro nuevo: nunca se edita ni se borra nada.",icon:"bi bi-file-earmark-check",visible:!0},{id:"34",key:"self_check_in",category:"features",question:"\xBFPueden los pacientes registrar su propia llegada?",answer:"S\xED. Deja una pantalla de registro abierta en cualquier tablet, port\xE1til o tel\xE9fono viejo junto a la puerta, o deja que se registren desde su m\xF3vil con el enlace del correo de recordatorio. Escriben su apellido y confirman un dato que t\xFA eliges: fecha de nacimiento, los cuatro \xFAltimos d\xEDgitos del tel\xE9fono, el correo o un campo definido por tu propia cl\xEDnica, por ejemplo un n\xFAmero de identidad. Queda exactamente la misma llegada que anotar\xEDa recepci\xF3n, as\xED que el tablero y la pantalla de la sala de espera se actualizan igual, y si hay un pago o una firma pendiente puedes seguir mandando a todos primero al mostrador.",icon:"bi bi-tablet",visible:!0},{id:"35",key:"reception_messages",category:"features",question:"\xBFPueden preguntarnos desde nuestra p\xE1gina p\xFAblica?",answer:"S\xED. Se puede preguntar sin reservar y sin crear una cuenta: se confirma el correo con un enlace de un solo uso y el hilo llega a la bandeja de tu consulta en Vitena, con b\xFAsqueda, respuestas guardadas y archivo. Responde quien est\xE9 en recepci\xF3n, tambi\xE9n el asistente. En el plan gratuito las conversaciones de recepci\xF3n tienen su propio cupo mensual, separado del de citas.",icon:"bi bi-chat-dots",visible:!0}

1,{id:"36",key:"ai_receptionist",category:"features",question:"\xBFPuede la IA responder esas preguntas fuera de horario?",answer:"Si quieres, s\xED. La recepcionista con IA responde solo a partir de lo que tu consulta ha publicado \u2014horarios, direcciones, equipo, entidades aceptadas, servicios, precios publicados y huecos libres\u2014, consultado en el momento de responder, as\xED que no puede citar un precio no publicado ni quedarse desfasada. Nunca responde una consulta de salud, nunca retiene ni promete una cita, dice que es una IA si se lo preguntan y pasa a una persona todo lo que no tiene claro. T\xFA escribes su tono, la apruebas antes de que diga nada y puedes dejar las respuestas como borrador.",icon:"bi bi-robot",visible:!0}];var pe=[{id:"1",key:"trial",category:"getting-started",question:"Wie starte ich meine kostenlose Testphase?",answer:'Klicken Sie auf der Startseite auf \u201EKostenlos testen", legen Sie Ihr Konto an und Sie haben 30 Tage lang Zugriff auf alle Funktionen von Vitena. W\xE4hrend der Testphase ist keine Kreditkarte n\xF6tig.',icon:"bi bi-play-circle",visible:!0},{id:"2",key:"setup",category:"getting-started",question:"Wie lange dauert die Einrichtung meiner Praxis?",answer:"Die meisten sind in weniger als 10 Minuten fertig. Sie tragen Ihre Praxisdaten ein, laden Ihr Logo hoch und k\xF6nnen sofort Klientinnen anlegen. Der Einrichtungsassistent f\xFChrt Sie Schritt f\xFCr Schritt.",icon:"bi bi-clock-history",visible:!0},{id:"3",key:"import_data",category:"getting-started",question:"Kann ich meine bestehenden Klientendaten \xFCbernehmen?",answer:"Ja. Sie k\xF6nnen CSV- oder Excel-Dateien selbst hochladen; Name, Telefon und E-Mail werden automatisch zugeordnet. Wenn Sie m\xF6chten, schicken Sie uns Ihre Dateien und unser Team \xFCbernimmt die Migration vollst\xE4ndig f\xFCr Sie.",icon:"bi bi-upload",visible:!0},{id:"4",key:"client_management",category:"features",question:"Wie viele Klientinnen kann ich verwalten?",answer:"Unbegrenzt viele, in jedem Tarif \u2013 auch im kostenlosen. Es gibt keine Obergrenze f\xFCr Klientenakten.",icon:"bi bi-people",visible:!0},{id:"5",key:"appointments",category:"features",question:"K\xF6nnen Klientinnen online Termine buchen?",answer:"Ja. \xDCber Ihre pers\xF6nliche \xF6ffentliche Seite ist rund um die Uhr Buchung mit Echtzeit-Verf\xFCgbarkeit m\xF6glich. Best\xE4tigung und Erinnerung werden automatisch verschickt. Online-Buchung ist in jedem Tarif enthalten.",icon:"bi bi-calendar-check",visible:!0},{id:"6",key:"reports",category:"features",question:"Kann ich PDF-Berichte und Pl\xE4ne erstellen?",answer:"Ja. Sitzungsberichte, Verlaufsberichte und Plandokumente entstehen im eigenen Branding per Klick und lassen sich direkt mit der Klientin teilen.",icon:"bi bi-file-earmark-pdf",visible:!0},{id:"7",key:"customization",category:"features",question:"Kann ich Funktionen w\xFCnschen, die es noch nicht gibt?",answer:"Gern. Schreiben Sie uns Ihren Wunsch; ein gro\xDFer Teil der Roadmap entsteht aus dem, was Nutzerinnen tats\xE4chlich brauchen.",icon:"bi bi-sliders",visible:!0},{id:"8",key:"payment_methods",category:"billing",question:"Welche Zahlungsmethoden akzeptieren Sie?",answer:"G\xE4ngige Kredit- und Debitkarten. Die Abrechnung erfolgt monatlich und l\xE4sst sich jederzeit k\xFCndigen.",icon:"bi bi-credit-card",visible:!0},{id:"9",key:"subscription_change",category:"billing",question:"Kann ich meinen Tarif wechseln?",answer:"Ja, jederzeit. Ein Wechsel gilt sofort, die Abrechnung wird anteilig angepasst.",icon:"bi bi-arrow-left-right",visible:!0},{id:"10",key:"cancellation",category:"billing",question:"Kann ich jederzeit k\xFCndigen?",answer:"Ja. Es gibt keine Mindestlaufzeit. Nach der K\xFCndigung f\xE4llt Ihr Konto auf den kostenlosen Tarif zur\xFCck, statt gesperrt zu werden \u2013 Ihre Daten bleiben erhalten.",icon:"bi bi-x-circle",visible:!0},{id:"90",key:"invoice_vat",category:"billing",question:"Bekomme ich eine Rechnung, und wie wird die Umsatzsteuer behandelt?",answer:"Ja. Nach jeder Zahlung senden wir Ihnen die Rechnung per E-Mail; sie wird aus der T\xFCrkei gestellt, wo Vitena registriert ist. Sind Sie Gesch\xE4ftskunde in der EU mit g\xFCltiger USt-IdNr., wird ohne Umsatzsteuer abgerechnet, und Sie versteuern die Leistung selbst im Reverse-Charge-Verfahren. Soll die Rechnung auf eine bestimmte Firmierung oder Steuernummer lauten, teilen Sie uns das mit.",icon:"bi bi-receipt",visible:!0},{id:"91",key:"client_invoices",category:"features",question:"Kann ich meinen Klienten die Rechnungen, die ich ausstelle, \xFCber Vitena zukommen lassen?",answer:"Ja. \xD6ffnen Sie auf der Seite Einnahmen bei einer Zahlung die Rechnungsansicht und f\xFCgen Sie Ihre Rechnung als PDF oder Bild hinzu \u2013 alternativ im Tab Dokumente einer Sitzung. Geh\xF6rt die Zahlung zu einem Termin, erscheint die Rechnung bei jeder Zahlung dieses Termins. Sie bleibt nur f\xFCr Sie sichtbar, bis Sie \u201EDem Klienten zeigen\u201C w\xE4hlen; danach findet Ihr Klient sie im Portal unter \u201EMeine Rechnungen\u201C. Der Filter \u201ENoch ohne Rechnung\u201C zeigt Zahlungen, f\xFCr die Sie noch keine Rechnung hinterlegt haben. Bitte beachten Sie: Vitena stellt diese Rechnungen nicht aus, liest sie nicht, gleicht sie nicht mit den eingenommenen Betr\xE4gen ab und haftet nicht f\xFCr ihren Inhalt. Korrekte Ausstellung, Aufbewahrung und die gesetzlichen Pflichten liegen weiterhin bei Ihnen.",icon:"bi bi-receipt-cutoff",visible:!0},{id:"11",key:"browser_support",category:"technical",question:"Welche Browser werden unter

1st\xFCtzt?",answer:"Alle modernen Browser: Chrome, Firefox, Safari und Edge. Eine Installation ist nicht n\xF6tig.",icon:"bi bi-browser-chrome",visible:!0},{id:"12",key:"mobile_access",category:"technical",question:"Kann ich Vitena mobil nutzen?",answer:"Ja. Die Oberfl\xE4che ist responsiv und funktioniert auf Desktop, Tablet und Smartphone; zus\xE4tzlich gibt es eine Android-App.",icon:"bi bi-phone",visible:!0},{id:"13",key:"data_security",category:"technical",question:"Sind meine Klientendaten sicher?",answer:"Ja. Verschl\xFCsselung bei der \xDCbertragung, verschl\xFCsselt gespeicherte Dateien, Hosting in der EU (Frankfurt) und Trennung jedes Betriebs auf Datenbank-Schemaebene.",icon:"bi bi-shield-check",visible:!0},{id:"37",key:"two_factor",category:"technical",question:"Kann ich mein Konto mit Zwei-Faktor-Authentifizierung (2FA) sch\xFCtzen?",answer:"Ja, sie ist optional. Jede Person aktiviert sie f\xFCr den eigenen Zugang unter Profileinstellungen > Sicherheit. Sie arbeitet mit den 6-stelligen Codes jeder g\xE4ngigen Authenticator-App: Google Authenticator, Microsoft Authenticator, Authy, 1Password. SMS nutzen wir nicht, weil SIM-Swapping den Code per Kurznachricht unzuverl\xE4ssig macht. Auch bei der Anmeldung mit Google wird der zweite Schritt abgefragt.",icon:"bi bi-shield-lock",visible:!0},{id:"38",key:"data_location",category:"technical",question:"In welchem Land liegen meine Daten?",answer:"In der Europ\xE4ischen Union, in der Region Frankfurt von Amazon Web Services (eu-central-1). Anwendung, Datenbank, Dateien und ausgehende E-Mails liegen dort, die Sicherungen bleiben in der EU. Alle eingesetzten Unterauftragsverarbeiter sind unter vitena.care/data-protection aufgef\xFChrt.",icon:"bi bi-geo-alt",visible:!0},{id:"39",key:"ai_data_use",category:"technical",question:"Werden meine Klientendaten zum Training der KI verwendet?",answer:"Nein. KI-Funktionen sind freiwillig und laufen nur, wenn Sie selbst eine Aufgabe starten: ein Planentwurf, ein Notizentwurf, das Auslesen eines Dokuments. Nichts durchsucht Ihre Akten im Hintergrund, und das Gesendete flie\xDFt nicht in das Training von Modellen.",icon:"bi bi-robot",visible:!0},{id:"14",key:"support_hours",category:"support",question:"Wann ist der Support erreichbar?",answer:"Rund um die Uhr per E-Mail und Chat. Wir melden uns so schnell wie m\xF6glich zur\xFCck.",icon:"bi bi-clock",visible:!0},{id:"15",key:"training",category:"support",question:"Gibt es Schulungen oder Anleitungen?",answer:"Ja. Es gibt eine ausf\xFChrliche Dokumentation und Anleitungen; f\xFCr Clinic-Tarife lassen sich Einzelschulungen vereinbaren.",icon:"bi bi-book",visible:!0},{id:"16",key:"free_plan",category:"billing",question:"Gibt es einen kostenlosen Tarif oder nur eine Testphase?",answer:"Beides. Neben den 30 Tagen mit allen Funktionen gibt es einen dauerhaft kostenlosen Tarif ohne Kreditkarte und ohne Ablaufdatum: Verzeichniseintrag, eigenes \xF6ffentliches Profil, Online-Buchung rund um die Uhr, unbegrenzte Klientenakten, bis zu 3 Pl\xE4tze, Zugang zum Klientenportal und eine einseitige Besuchszusammenfassung als PDF.",icon:"bi bi-gift",visible:!0},{id:"17",key:"disciplines",category:"getting-started",question:"Ist Vitena nur f\xFCr Ern\xE4hrungsberatung?",answer:"Nein. Vitena bedient Ern\xE4hrungsberatung und Di\xE4tetik, Zahnmedizin, Physiotherapie, Psychologie, Kosmetik und \xC4sthetik, Kinderentwicklung sowie weitere Gesundheits- und Wellnessberufe. Der Kern ist \xFCberall gleich; Notiztypen, Formularvorlagen und Fachgebiete richten sich nach dem gew\xE4hlten Beruf.",icon:"bi bi-diagram-3",visible:!0},{id:"18",key:"mixed_clinic",category:"getting-started",question:"Kann eine Praxis mit mehreren Berufen ein Konto nutzen?",answer:"Ja. Die Disziplin wird je Behandler festgelegt, nicht je Betrieb \u2013 Zahnmedizin, Physiotherapie und Psychologie arbeiten mit einer Klientenliste, einem Kalender und einer Konfiguration, und jede Person sieht den Arbeitsbereich ihres Berufs.",icon:"bi bi-building",visible:!0},{id:"19",key:"get_found",category:"features",question:"Wie finden mich Menschen auf Vitena?",answer:"\xDCber das \xF6ffentliche Verzeichnis unter vitena.care/find, gefiltert nach Disziplin, Land und Stadt, Fachgebiet, Sprache und Beratungsform. Der Eintrag ist in jedem Tarif kostenlos und jedes Profil ist buchbar. Ihr Profil wird serverseitig erzeugt, sodass auch Suchmaschinen und

1KI-Assistenten den vollen Inhalt lesen.",icon:"bi bi-search-heart",visible:!0},{id:"20",key:"insurance",category:"features",question:"K\xF6nnen Suchende nach ihrer Versicherung filtern?",answer:"Ja, in den L\xE4ndern, in denen diese Frage etwas bedeutet. Sie geben an, mit welchen Kostentr\xE4gern Sie arbeiten, und wer nach seinem eigenen Schutz filtert, sieht Sie. Die Angabe ist Ihre eigene Auskunft und wird als solche gekennzeichnet \u2013 Besucherinnen werden gebeten, ihren Schutz vor der Buchung zu best\xE4tigen.",icon:"bi bi-shield-plus",visible:!0},{id:"21",key:"pricing_per_procedure",category:"features",question:"Kann ich je Leistung statt mit einem Pauschalhonorar abrechnen?",answer:"Ja. Sie bauen Ihren eigenen Leistungskatalog und setzen je Position einen Preis, optional abweichend je Kostentr\xE4ger und Behandler. Selbstzahlerpreise lassen sich im \xF6ffentlichen Profil ver\xF6ffentlichen; das ist standardm\xE4\xDFig aus und verlangt zwei bewusste Schalter.",icon:"bi bi-tags",visible:!0},{id:"22",key:"ai",category:"features",question:"Was macht der KI-Assistent?",answer:"Er entwirft. Er schl\xE4gt Ern\xE4hrungspl\xE4ne aus Vitenas eigenen Rezepten und Zutaten vor und macht aus Stichworten einen sauberen Entwurf im passenden Notiztyp; auf der Website beantwortet ein \xF6ffentlicher Assistent Produktfragen schon vor der Anmeldung. Jede Ausgabe landet zur Pr\xFCfung in Ihrem Editor \u2013 die KI schickt nie etwas an Klientinnen und trifft keine klinische Entscheidung. Die Nutzung wird in Credits gemessen, jeder Tarif hat ein monatliches Kontingent.",icon:"bi bi-stars",visible:!0},{id:"23",key:"client_portal",category:"features",question:"M\xFCssen meine Klientinnen ein Konto anlegen?",answer:"Nein. Das Portal l\xE4uft \xFCber einen privaten Link; Pl\xE4ne, Dokumente, Verlauf und Besuchshistorie sind ohne Registrierung zug\xE4nglich. Das Portal gibt es auch im kostenlosen Tarif.",icon:"bi bi-person-badge",visible:!0},{id:"24",key:"reminders",category:"features",question:"Erinnert Vitena Klientinnen an ihre Termine?",answer:"Ja, automatisch und in der Sprache der Klientin. Jeder Termin l\xF6st eine Best\xE4tigung und eine Erinnerung mit dem von Ihnen gew\xE4hlten Vorlauf aus, dazu einen Hinweis bei Verschiebungen. Sie selbst werden \xFCber neue Buchungen informiert, auf Wunsch mit gesprochener Ansage.",icon:"bi bi-bell",visible:!0},{id:"25",key:"roles",category:"technical",question:"Kann ich steuern, was mein Team sieht?",answer:"Ja. Es gibt drei Rollen: Praxisleitung, Behandler und Assistenz. Die Assistenz verwaltet Termine und Kontaktdaten, ohne klinische Akten zu \xF6ffnen. Rechte werden bei jedem Schreibvorgang erneut auf dem Server gepr\xFCft.",icon:"bi bi-people",visible:!0},{id:"26",key:"languages",category:"technical",question:"Welche Sprachen unterst\xFCtzt Vitena?",answer:"Die Oberfl\xE4che gibt es auf Deutsch, Englisch, Spanisch, T\xFCrkisch, Niederl\xE4ndisch, Ukrainisch und Portugiesisch. E-Mails an Ihre Klientinnen werden in deren Sprache verfasst, nicht in Ihrer.",icon:"bi bi-translate",visible:!0},{id:"27",key:"gdpr",category:"technical",question:"Ist Vitena DSGVO-konform?",answer:"Vitena ist von Grund auf nach DSGVO gebaut: Versc

1hl\xFCsselung bei der \xDCbertragung, verschl\xFCsselt gespeicherte Dateien, Hosting in der EU (Frankfurt), Trennung je Betrieb auf Schemaebene. Rechtlich sind Sie Verantwortlicher und Vitena Ihr Auftragsverarbeiter; Daten einer Klientin k\xF6nnen Sie selbst in wenigen Klicks exportieren oder l\xF6schen.",icon:"bi bi-shield-lock",visible:!0},{id:"28",key:"payments_processing",category:"billing",question:"Kann ich \xFCber Vitena Kartenzahlungen entgegennehmen?",answer:"Noch nicht \u2013 integrierter Zahlungseinzug ist in Arbeit. Heute nehmen Sie die Zahlung auf Ihrem eigenen Weg entgegen (\xDCberweisung, Kartenterminal, eigener Anbieter) und erfassen sie in der Zahlungs\xFCbersicht, die sie mehrw\xE4hrungsf\xE4hig auswertet und als CSV/Excel exportiert.",icon:"bi bi-credit-card-2-front",visible:!0},{id:"29",key:"downgrade",category:"billing",question:"Was passiert, wenn ich nicht mehr zahle?",answer:"Ihr Konto wird weder gesperrt noch gel\xF6scht, sondern f\xE4llt auf den kostenlosen Tarif zur\xFCck. Ihre Daten bleiben, das Vorzimmer l\xE4uft weiter, und die \xFCbrigen Werkzeuge kehren beim n\xE4chsten Upgrade zur\xFCck.",icon:"bi bi-arrow-down-circle",visible:!0},{id:"30",key:"insurance_payers",category:"features",question:"K\xF6nnen Klientinnen nach der Kasse filtern, die ich akzeptiere?",answer:"Ja. Sie f\xFChren die Versicherungen und Vertragspartner auf, mit denen Sie arbeiten, und wer im Verzeichnis sucht, filtert nach der eigenen Kosten\xFCbernahme. Jeder Kostentr\xE4ger kann seinen eigenen vereinbarten Tarif tragen, und bei der Buchung wird angegeben, wer zahlt \u2013 so gilt der richtige Preis, ohne dass jemand zweimal fragen muss. Policen werden nicht abgefragt: Angabe und Tarife sind Ihre.",icon:"bi bi-shield-check",visible:!0},{id:"31",key:"service_pricing",category:"features",question:"Kann ich meine Preise ver\xF6ffentlichen?",answer:"Ja. Sie legen fest, was Sie anbieten, wie lange es dauert und was es kostet \u2013 bei Bedarf je Behandelnder und je Kostentr\xE4ger \u2013 und ver\xF6ffentlichen das als Preisl

1iste in Ihrem \xF6ffentlichen Profil, damit Klientinnen vor der Buchung wissen, was sie zahlen. Das bleibt freiwillig: Wenn ein einziges Beratungshonorar Ihre Praxis beschreibt, bleiben Sie dabei.",icon:"bi bi-tags",visible:!0},{id:"32",key:"front_desk",category:"features",question:"Brauche ich f\xFCr mein Wartezimmer ein Aufrufsystem?",answer:"Nein. Die Empfangsansicht zeigt, wer angekommen ist, wer wartet und wer im Behandlungsraum ist; die Behandelnde ruft mit einem Button die n\xE4chste Person auf, und der Bildschirm im Wartezimmer zeigt den Namen und sagt ihn an. Er l\xE4uft im Browser des Fernsehers, den Sie ohnehin haben \u2013 kein Ticketdrucker, kein Terminal. Wer ohne Termin kommt, ist in rund f\xFCnfzehn Sekunden erfasst, und ein Besuch \xFCber mehrere R\xE4ume wird als ein Besuch gef\xFChrt.",icon:"bi bi-hospital",visible:!0},{id:"33",key:"informed_consent",category:"features",question:"Deckt Vitena die Einwilligungserkl\xE4rung ab?",answer:"Ja, als echten Einwilligungsdatensatz und nicht als Formular. Vorlagen sind versioniert und frieren beim Ver\xF6ffentlichen ein, die Anfrage geht von allein raus, sobald ein Termin f\xFCr die gekoppelte Leistung feststeht, und die Patientin unterschreibt ohne Anmeldung auf dem eigenen Handy oder in der Praxis auf Ihrem Tablet. Text, Unterschrift und Nachweiskette bleiben als PDF erhalten, das beide Seiten benennt, und ein Widerruf wird als neuer Eintrag geschrieben: Es wird nie etwas bearbeitet oder gel\xF6scht.",icon:"bi bi-file-earmark-check",visible:!0},{id:"34",key:"self_check_in",category:"features",question:"K\xF6nnen Patienten sich selbst anmelden?",answer:"Ja. Lassen Sie einen Anmeldebildschirm auf einem beliebigen Tablet, Laptop oder alten Handy neben der T\xFCr ge\xF6ffnet, oder Patienten melden sich \xFCber den Link in der Terminerinnerung vom eigenen Handy an. Sie tippen ihren Nachnamen und best\xE4tigen eine von Ihnen gew\xE4hlte Angabe: Geburtsdatum, die letzten vier Ziffern der Telefonnummer, die E-Mail-Adresse oder ein Feld, das Ihre Praxis selbst festlegt, etwa eine Ausweisnummer. Es entsteht exakt dieselbe Ankunft, die auch der Empfang eintr\xE4gt, sodass Empfangs\xFCbersicht und Wartezimmerbildschirm in beiden F\xE4llen aktuell sind \u2014 und wenn eine Zahlung oder Unterschrift ansteht, schicken Sie trotzdem alle zuerst an den Tresen.",icon:"bi bi-tablet",visible:!0},{id:"35",key:"reception_messages",category:"features",question:"K\xF6nnen uns Menschen \xFCber unsere \xF6ffentliche Seite eine Frage stellen?",answer:"Ja. Man kann fragen, ohne zu buchen und ohne Konto: Die E-Mail-Adresse wird \xFCber einen Einmal-Link best\xE4tigt, und das Gespr\xE4ch landet im Posteingang Ihrer Praxis in Vitena, mit Suche, gespeicherten Antworten und Archiv. Antworten kann, wer am Empfang ist, die Assistenz eingeschlossen. Im kostenlosen Tarif haben Empfangsgespr\xE4che ein eigenes Monatskontingent, getrennt von den Terminen.",icon:"bi bi-chat-dots",visible:!0},{id:"36",key:"ai_receptionist",category:"features",question:"Kann KI diese Fragen au\xDFerhalb der Sprechzeiten beantworten?",answer:"Wenn Sie m\xF6chten, ja. Der KI-Empfang antwortet ausschlie\xDFlich aus dem, was Ihre Praxis ver\xF6ffentlicht hat \u2014 \xD6ffnungszeiten, Adressen, Team, akzeptierte Kostentr\xE4ger, Leistungen, ver\xF6ffentlichte Preise und freie Termine \u2014, im Moment der Antwort nachgeschlagen. Er kann daher keinen unver\xF6ffentlichten Preis nennen und nicht veralten. Gesundheitsfragen beantwortet er nie, Termine h\xE4lt oder verspricht er nie, auf Nachfrage sagt er, dass er eine KI ist, und alles Unsichere \xFCbergibt er an einen Menschen. Sie schreiben seinen Ton, geben ihn frei, bevor er ein Wort sagt, und k\xF6nnen Antworten als Entwurf belassen.",icon:"bi bi-robot",visible:!0}];var be=[{id:"1",key:"trial",category:"getting-started",question:"Hoe start ik mijn gratis proefperiode?",answer:'Klik op de homepage op "Gratis proberen", maak je account aan en je hebt 30 dagen toegang tot alle functies van Vitena. Tijdens de proefperiode is geen creditcard nodig.',icon:"bi bi-play-circle",visible:!0},{id:"2",key:"setup",category:"getting-started",question:"Hoe lang duurt het opzetten van mijn praktijk?",answer:"De meesten zijn binnen 10 minuten klaar. Je vult je praktijkgegevens in, uploadt je logo en kunt direct cli\xEBnten toevoegen. De setupwizard leidt je stap voor stap.",icon:"bi bi-clock-history",visible:!0},{id:"3",key:"import_data",category:"getting-started",question:"Kan ik mijn bestaande cli\xEBntgegevens overzetten?",answer:"Ja. Je kunt zelf CSV- of Excelbestanden uploaden; naam, telefoon en e-mail worden automatisch gekoppeld. Wil je liever niet zelf, stuur ons je bestanden en ons team verzorgt de migratie volledig.",icon:"bi bi-upload",visible:!0},{id:"4",key:"client_management",category:"features",question:"Hoeveel cli\xEBnten kan ik beheren?",answer:"Onbeperkt, in elk plan, ook het gratis plan. Er is geen maximum aan cli\xEBntdossiers.",icon:"bi bi-people",visible:!0},{id:"5",key:"appointments",category:"features",question:"Kunnen cli\xEBnten online een afspraak maken?",answer:"Ja. Via je eigen openbare pagina kan er 24/7 geboekt worden met realtime beschikbaarheid. Bevestiging en herinnering gaan automatisch. Online boeken zit in elk plan.",icon:"bi bi-calendar-check",visible:!0},{id:"6",key:"reports",category:"features",question:"Kan ik PDF-rapporten en plannen maken?",answer:"Ja. Sessierapporten, voortgangsrapporten en plandocumenten maak je met \xE9\xE9n klik in je eigen huisstijl en deel je direct met je cli\xEBnt.",icon:"bi bi-file-earmark-pdf",visible:!0},{id:"7",key:"customization",category:"features",question:"Kan ik functies aanvragen die er nog niet zijn?",answer:"Graag. Laat het ons weten; een groot deel van de roadmap komt voort uit wat gebruikers echt nodig hebben.",icon:"bi bi-sliders",visible:!0},{id:"8",key:"payment_methods",category:"billing",question:"Welke betaalmethoden accepteren jullie?",answer:"Gangbare creditcards en debitcards. De facturatie is maandelijks en op elk moment opzegbaar.",icon:"bi bi-credit-card",visible:!0},{id:"9",key:"subscription_change",category:"billing",question:"Kan ik van plan wisselen?",answer:"Ja, op elk moment. Een wissel gaat direct in en de facturatie wordt naar rato aangepast.",icon:"bi bi-arrow-left-right",visible:!0},{id:"10",key:"cancellation",category:"billing",question:"Kan ik altijd opzeggen?",answer:"Ja. Er is geen minimale looptijd. Na opzegging valt je account terug naar het gratis plan in plaats van geblokkeerd te worden; je gegevens blijven bewaard.",icon:"bi bi-x-circle",visible:!0},{id:"90",key:"invoice_vat",category:"billing",question:"Krijg ik een factuur, en hoe zit het met btw?",answer:"Ja. Na elke betaling mailen we je de factuur, uitgereikt vanuit T\xFCrkiye waar Vitena is ingeschreven. Ben je een zakelijke klant in de EU met een geldig btw-nummer, dan wordt de factuur zonder btw opgemaakt en verleg je de btw zelf (verleggingsregeling). Moet de factuur op een specifieke bedrijfsnaam of nummer staan, laat het ons weten.",icon:"bi bi-receipt",visible:!0},{id:"91",key:"client_invoices",category:"features",question:"Kan ik de facturen die ik aan mijn cli\xEBnten uitreik via Vitena met hen delen?",answer:"Ja. Open op het scherm Betalingen het factuurpaneel van een betaling en voeg je factuur toe als pdf of afbeelding, of doe dat via het tabblad Documenten van een sessie. Hoort de betaling bij een afspraak, dan zie je de factuur bij elke betaling van die afspraak. Alleen jij ziet de factuur, tot je kiest voor \u2018Tonen aan cli\xEBnt\u2019; daarna vindt je cli\xEBnt hem in het portaal onder \u2018Mijn facturen\u2019. Met het filter \u2018Nog zonder factuur\u2019 zie je welke betalingen nog geen factuur hebben. Let op: Vitena maakt deze facturen niet op, leest ze niet, vergelijkt ze niet met de ontvangen bedragen en is niet verantwoordelijk voor de inhoud. Correct opmaken, bewaren en de wettelijke verplichtingen blijven jouw verantwoordelijkheid.",icon:"bi bi-receipt-cutoff",visible:!0},{id:"11",key:"browser_support",category:"technical",question:"Welke browsers worden ondersteund?",answer:"Alle moderne browsers: Chrome, Firefox, Safari en Edge. Installeren hoeft niet.",icon:"bi bi-browser-chrome",visible:!0}

1,{id:"12",key:"mobile_access",category:"technical",question:"Kan ik Vitena op mobiel gebruiken?",answer:"Ja. De interface is responsief en werkt op desktop, tablet en telefoon; daarnaast is er een Android-app.",icon:"bi bi-phone",visible:!0},{id:"13",key:"data_security",category:"technical",question:"Zijn mijn cli\xEBntgegevens veilig?",answer:"Ja. Versleuteling tijdens transport, versleutelde bestandsopslag, hosting in de EU (Frankfurt) en scheiding van elke praktijk op databaseschemaniveau.",icon:"bi bi-shield-check",visible:!0},{id:"37",key:"two_factor",category:"technical",question:"Kan ik tweestapsverificatie (2FA) instellen op mijn account?",answer:"Ja, het is optioneel. Iedereen zet het voor de eigen login aan via Profielinstellingen > Beveiliging, en het werkt met de 6-cijferige codes van elke gangbare authenticator-app: Google Authenticator, Microsoft Authenticator, Authy, 1Password. Sms gebruiken we niet, omdat simswap een code per sms onbetrouwbaar maakt. Ook als je met Google inlogt, wordt de tweede stap gevraagd.",icon:"bi bi-shield-lock",visible:!0},{id:"38",key:"data_location",category:"technical",question:"In welk land staan mijn gegevens?",answer:"In de Europese Unie, in de regio Frankfurt van Amazon Web Services (eu-central-1). Applicatie, database, bestanden en uitgaande e-mail staan daar, en de back-ups blijven in de EU. Alle subverwerkers die we inzetten staan op vitena.care/data-protection.",icon:"bi bi-geo-alt",visible:!0},{id:"39",key:"ai_data_use",category:"technical",question:"Worden mijn cli\xEBntgegevens gebruikt om de AI te trainen?",answer:"Nee. AI-functies zijn optioneel en draaien alleen als je zelf een taak start: een conceptplan, een conceptnotitie, het uitlezen van een document. Er draait niets op de achtergrond door je dossiers en wat er verstuurd wordt, wordt niet gebruikt om modellen te trainen.",icon:"bi bi-robot",visible:!0},{id:"14",key:"support_hours",category:"support",question:"Wanneer is de ondersteuning bereikbaar?",answer:"Dag en nacht via e-mail en chat. We reageren zo snel mogelijk.",icon:"bi bi-clock",visible:!0},{id:"15",key:"training",category:"support",question:"Bieden jullie training of handleidingen?",answer:"Ja. Er is uitgebreide documentatie en uitleg; voor Clinic-plannen kunnen individuele trainingen worden ingepland.",icon:"bi bi-book",visible:!0},{id:"16",key:"free_plan",category:"billing",question:"Is er een gratis plan of alleen een proefperiode?",answer:"Allebei. Naast de proefperiode van 30 dagen met alle functies is er een gratis plan voor altijd zonder creditcard en zonder einddatum: vermelding in de gids, je eigen openbare profiel, 24/7 online boeken, onbeperkt cli\xEBntdossiers, tot 3 plekken, toegang tot het cli\xEBntportaal en een bezoeksamenvatting van \xE9\xE9n pagina als PDF.",icon:"bi bi-gift",visible:!0},{id:"17",key:"disciplines",category:"getting-started",question:"Is Vitena alleen voor di\xEBtisten?",answer:"Nee. Vitena bedient di\xEBtisten en voedingsdeskundigen, tandartsen, fysiotherapeuten, psychologen, schoonheids- en esthetiekprofessionals, specialisten kinderontwikkeling en andere zorg- en welzijnsprofessionals. De kern is voor iedereen gelijk; notitietypen, formuliersjablonen en specialismen passen zich aan het gekozen beroep aan.",icon:"bi bi-diagram-3",visible:!0},{id:"18",key:"mixed_clinic",category:"getting-started",question:"Kan een praktijk met verschillende beroepen \xE9\xE9n account gebruiken?",answer:"Ja. De discipline wordt per behandelaar ingesteld, niet per bedrijf, dus een tandarts, een fysiotherapeut en een psycholoog werken met \xE9\xE9n cli\xEBntenlijst, \xE9\xE9n agenda en \xE9\xE9n set instellingen, ieder met de werkruimte die het eigen beroep nodig heeft.",icon:"bi bi-building",visible:!0},{id:"19",key:"get_found",category:"features",question:"Hoe vinden mensen mij op Vitena?",answer:"Via de openbare gids op vitena.care/find, waar bezoekers filteren op discipline, land en stad, specialisme, taal en consultvorm. Je vermelding is gratis in elk plan en elk profiel is boekbaar. Je profiel wordt server-side gegenereerd, dus ook zoekmachines en AI-assistenten lezen de volledige inhoud.",icon:"bi bi-search-heart",visible:!0},{id:"20",key:"insurance",category:"features",question:"Kunnen bezoekers filteren op hun zorgverzekeraar?",answer:"Ja, in de landen waar die vraag betekenis heeft. Je geeft aan met welke organisaties je werkt, en wie op de eigen dekking filtert ziet jou. De informatie is je eigen opgave en wordt zo gemarkeerd: bezoekers wordt gevraagd hun dekking te bevestigen v\xF3\xF3r het boeken.",icon:"bi bi-shield-plus",visible:!0},{id:"21",key:"pricing_per_procedure",category:"features",question:"Kan ik per verrichting prijzen in plaats van \xE9\xE9n consulttarief?",answer:"Ja. Je bouwt je eigen dienstencatalogus en zet per item een prijs, desgewenst verschillend per organisatie en per behandelaar. Zelfbetaalprijzen kun je op je openbare profiel publiceren; dat staat standaard uit en vraagt twee bewuste schakelaars.",icon:"bi bi-tags",visible:!0},{id:"22",key:"ai",category:"features",question:"Wat doet de AI-assistent?",answer:"Hij schrijft concepten. Hij stelt voedingsplannen voor uit Vitena's eigen recepten en ingredi\xEBnten en maakt van ruwe aantekeningen een schoon concept in het juiste notitietype; op de website beantwoordt een openbare assistent productvragen nog v\xF3\xF3r je aanmelding. Elke uitvoer belandt ter controle in je editor: de AI stuurt nooit iets naar een cli\xEBnt en neemt geen klinische beslissingen. Gebruik wordt in tegoeden gemeten en elk plan heeft een maandelijks tegoed.",icon:"bi bi-stars",visible:!0}

1,{id:"23",key:"client_portal",category:"features",question:"Moeten mijn cli\xEBnten een account aanmaken?",answer:"Nee. Het portaal werkt met een priv\xE9link, dus ze openen hun plannen, documenten, voortgang en bezoekgeschiedenis zonder zich ergens te registreren. Het portaal zit ook in het gratis plan.",icon:"bi bi-person-badge",visible:!0},{id:"24",key:"reminders",category:"features",question:"Herinnert Vitena cli\xEBnten aan hun afspraak?",answer:"Ja, automatisch en in de taal van de cli\xEBnt. Elke afspraak levert een bevestiging en een herinnering op met de voorsprong die jij kiest, plus een bericht als de afspraak verschuift. Jij wordt ook op de hoogte gebracht van nieuwe boekingen, desgewenst met een gesproken melding.",icon:"bi bi-bell",visible:!0},{id:"25",key:"roles",category:"technical",question:"Kan ik regelen wat mijn team ziet?",answer:"Ja. Er zijn drie rollen: Praktijkbeheerder, Behandelaar en Assistent. De assistent beheert afspraken en contactgegevens zonder klinische dossiers te openen. Rechten worden bij elke schrijfactie opnieuw op de server gecontroleerd.",icon:"bi bi-people",visible:!0},{id:"26",key:"languages",category:"technical",question:"Welke talen ondersteunt Vitena?",answer:"De interface is beschikbaar in het Nederlands, Engels, Spaans, Turks, Duits, Oekra\xEFens en Portugees. E-mail

1s aan je cli\xEBnten worden in de taal van de cli\xEBnt geschreven, niet in die van jou.",icon:"bi bi-translate",visible:!0},{id:"27",key:"gdpr",category:"technical",question:"Voldoet Vitena aan de AVG?",answer:"Vitena is vanaf de basis op de AVG gebouwd: versleuteling tijdens transport, versleutelde bestandsopslag, hosting in de EU (Frankfurt) en scheiding per praktijk op databaseschemaniveau. Juridisch ben jij verwerkingsverantwoordelijke en Vitena je verwerker; de gegevens van een cli\xEBnt exporteer of verwijder je zelf in een paar klikken.",icon:"bi bi-shield-lock",visible:!0},{id:"28",key:"payments_processing",category:"billing",question:"Kan ik via Vitena kaartbetalingen aannemen?",answer:"Nog niet: ge\xEFntegreerde betaalinning is in ontwikkeling. Vandaag int je op je eigen manier (overboeking, pinautomaat, je eigen provider) en registreer je het in het incasso-overzicht, dat het volgt en rapporteert met meerdere valuta en CSV/Excel-export.",icon:"bi bi-credit-card-2-front",visible:!0},{id:"29",key:"downgrade",category:"billing",question:"Wat gebeurt er als ik stop met betalen?",answer:"Je account wordt niet bevroren of verwijderd, maar valt terug naar het gratis plan. Je gegevens blijven, de balie blijft werken en de overige tools komen terug zodra je weer upgradet.",icon:"bi bi-arrow-down-circle",visible:!0},{id:"30",key:"insurance_payers",category:"features",question:"Kunnen cli\xEBnten filteren op de verzekeraar die ik accepteer?",answer:"Ja. U somt de verzekeraars en gecontracteerde organisaties op waarmee u werkt, en wie in de gids zoekt filtert op de eigen dekking. Elke betaler kan een eigen afgesproken tarief dragen, en bij het boeken wordt aangegeven wie betaalt, zodat de juiste prijs geldt zonder dat iemand het twee keer hoeft te vragen. Polissen worden niet opgevraagd: de opgave en de tarieven zijn van u.",icon:"bi bi-shield-check",visible:!0},{id:"31",key:"service_pricing",category:"features",question:"Kan ik mijn tarieven publiceren?",answer:"Ja. U legt vast wat u aanbiedt, hoe lang het duurt en wat het kost, zo nodig per behandelaar en per betaler, en publiceert dat als prijslijst op uw openbare profiel, zodat de cli\xEBnt v\xF3\xF3r het boeken weet wat hij betaalt. Het blijft optioneel: beschrijft \xE9\xE9n consulttarief uw praktijk, blijf dat dan gebruiken.",icon:"bi bi-tags",visible:!0},{id:"32",key:"front_desk",category:"features",question:"Heb ik een nummertjessysteem nodig voor mijn wachtkamer?",answer:"Nee. Het balieoverzicht laat zien wie er is, wie wacht en wie in de kamer zit; de behandelaar roept de volgende met \xE9\xE9n knop, en het scherm in de wachtkamer toont de naam en zegt hem hardop. Het draait in de browser van de televisie die u al heeft, dus geen ticketprinter en geen zuil. Iemand zonder afspraak is in een seconde of vijftien geregistreerd, en een bezoek dat langs meerdere kamers gaat, wordt als \xE9\xE9n bezoek gevolgd.",icon:"bi bi-hospital",visible:!0},{id:"33",key:"informed_consent",category:"features",question:"Ondersteunt Vitena informed consent?",answer:"Ja, als een echt toestemmingsdossier en niet als formulier. Sjablonen zijn versiebeheerd en liggen na publicatie vast, het verzoek gaat vanzelf de deur uit zodra een afspraak voor de gekoppelde dienst vaststaat, en de pati\xEBnt tekent zonder inloggen op de eigen telefoon of in de praktijk op uw tablet. De ondertekende tekst, de handtekening en het bewijsspoor blijven bewaard als pdf die beide partijen noemt, en een intrekking wordt als nieuwe regel geschreven: er wordt nooit iets bewerkt of verwijderd.",icon:"bi bi-file-earmark-check",visible:!0},{id:"34",key:"self_check_in",category:"features",question:"Kunnen pati\xEBnten zichzelf aanmelden?",answer:"Ja. Laat een aanmeldscherm openstaan op een willekeurige tablet, laptop of oude telefoon bij de deur, of laat pati\xEBnten zich vanaf hun eigen telefoon aanmelden via de herinneringsmail. Ze typen hun achternaam en bevestigen \xE9\xE9n gegeven dat jij kiest: geboortedatum, de laatste vier cijfers van het telefoonnummer, het e-mailadres of een veld dat je praktijk zelf bepaalt, bijvoorbeeld een identiteitsnummer. Het levert precies dezelfde aankomst op als de receptie zou afvinken, dus het baliescherm en het wac

1htkamerscherm lopen hoe dan ook bij \u2014 en staat er een betaling of handtekening open, dan stuur je iedereen alsnog eerst langs de balie.",icon:"bi bi-tablet",visible:!0},{id:"35",key:"reception_messages",category:"features",question:"Kunnen mensen ons een vraag stellen via onze openbare pagina?",answer:"Ja. Je kunt vragen zonder te boeken en zonder account: het e-mailadres wordt bevestigd met een eenmalige link en het gesprek komt in de inbox van je praktijk in Vitena, met zoeken, opgeslagen antwoorden en archief. Wie aan de balie staat kan antwoorden, ook de assistent. Op het gratis abonnement hebben receptiegesprekken hun eigen maandtegoed, los van afspraken.",icon:"bi bi-chat-dots",visible:!0},{id:"36",key:"ai_receptionist",category:"features",question:"Kan AI die vragen buiten openingstijden beantwoorden?",answer:"Desgewenst wel. De AI-receptionist antwoordt alleen op basis van wat je praktijk heeft gepubliceerd \u2014 openingstijden, adressen, team, geaccepteerde verzekeraars, behandelingen, gepubliceerde prijzen en vrije momenten \u2014 opgezocht op het moment van antwoorden, dus hij kan geen ongepubliceerde prijs noemen en niet verouderen. Hij beantwoordt nooit een gezondheidsvraag, houdt of belooft nooit een afspraak, zegt desgevraagd dat hij een AI is en geeft alles waar hij niet zeker van is aan een mens. Jij schrijft zijn toon, keurt hem goed voordat hij iets zegt en kunt antwoorden als concept laten staan.",icon:"bi bi-robot",visible:!0}];var me=[{id:"1",key:"trial",category:"getting-started",question:"\u042F\u043A \u043F\u043E\u0447\u0430\u0442\u0438 \u0431\u0435\u0437\u043A\u043E\u0448\u0442\u043E\u0432\u043D\u0438\u0439 \u043F\u0440\u043E\u0431\u043D\u0438\u0439 \u043F\u0435\u0440\u0456\u043E\u0434?",answer:"\u041D\u0430\u0442\u0438\u0441\u043D\u0456\u0442\u044C \xAB\u0421\u043F\u0440\u043E\u0431\u0443\u0432\u0430\u0442\u0438 \u0431\u0435\u0437\u043A\u043E\u0448\u0442\u043E\u0432\u043D\u043E\xBB \u043D\u0430 \u0433\u043E\u043B\u043E\u0432\u043D\u0456\u0439 \u0441\u0442\u043E\u0440\u0456\u043D\u0446\u0456, \u0441\u0442\u0432\u043E\u0440\u0456\u0442\u044C \u0430\u043A\u0430\u0443\u043D\u0442 \u0456 \u043E\u0442\u0440\u0438\u043C\u0430\u0439\u0442\u0435 \u0434\u043E\u0441\u0442\u0443\u043F \u0434\u043E \u0432\u0441\u0456\u0445 \u0444\u0443\u043D\u043A\u0446\u0456\u0439 Vitena \u043D\u0430 30 \u0434\u043D\u0456\u0432. \u041A\u0430\u0440\u0442\u043A\u0430 \u043D\u0430 \u0446\u0435\u0439 \u0447\u0430\u0441 \u043D\u0435 \u043F\u043E\u0442\u0440\u0456\u0431\u043D\u0430.",icon:"bi bi-play-circle",visible:!0},{id:"2",key:"setup",category:"getting-started",question:"\u0421\u043A\u0456\u043B\u044C\u043A\u0438 \u0447\u0430\u0441\u0443 \u0437\u0430\u0439\u043C\u0430\u0454 \u043D\u0430\u043B\u0430\u0448\u0442\u0443\u0432\u0430\u043D\u043D\u044F \u043F\u0440\u0430\u043A\u0442\u0438\u043A\u0438?",answer:"\u0411\u0456\u043B\u044C\u0448\u0456\u0441\u0442\u044C \u0437\u0430\u0432\u0435\u0440\u0448\u0443\u0454 \u0437\u0430 \u043C\u0435\u043D\u0448 \u043D\u0456\u0436 10 \u0445\u0432\u0438\u043B\u0438\u043D. \u0412\u0438 \u0432\u043D\u043E\u0441\u0438\u0442\u0435 \u0434\u0430\u043D\u0456 \u043F\u0440\u0430\u043A\u0442\u0438\u043A\u0438, \u0437\u0430\u0432\u0430\u043D\u0442\u0430\u0436\u0443\u0454\u0442\u0435 \u043B\u043E\u0433\u043E\u0442\u0438\u043F \u0456 \u043E\u0434\u0440\u0430\u0437\u0443 \u043C\u043E\u0436\u0435\u0442\u0435 \u0434\u043E\u0434\u0430\u0432\u0430\u0442\u0438 \u043A\u043B\u0456\u0454\u043D\u0442\u0456\u0432. \u041C\u0430\u0439\u0441\u0442\u0435\u0440 \u043D\u0430\u043B\u0430\u0448\u0442\u0443\u0432\u0430\u043D\u043D\u044F \u0432\u0435\u0434\u0435 \u0432\u0430\u0441 \u043A\u0440\u043E\u043A \u0437\u0430 \u043A\u0440\u043E\u043A\u043E\u043C.",icon:"bi bi-clock-history",visible:!0},{id:"3",key:"import_data",category:"getting-started",question:"\u0427\u0438 \u043C\u043E\u0436\u0443 \u044F \u043F\u0435\u0440\u0435\u043D\u0435\u0441\u0442\u0438 \u043D\u0430\u044F\u0432\u043D\u0456 \u0434\u0430\u043D\u0456 \u043A\u043B\u0456\u0454\u043D\u0442\u0456\u0432?",answer:"\u0422\u0430\u043A. \u0412\u0438 \u043C\u043E\u0436\u0435\u0442\u0435 \u0441\u0430\u043C\u043E\u0441\u0442\u0456\u0439\u043D\u043E \u0437\u0430\u0432\u0430\u043D\u0442\u0430\u0436\u0438\u0442\u0438 \u0444\u0430\u0439\u043B\u0438 CSV \u0430\u0431\u043E Excel; 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1E\u0442\u044C\u0441\u044F \u0443 \u0432\u0430\u0448\u043E\u043C\u0443 \u0444\u0456\u0440\u043C\u043E\u0432\u043E\u043C\u0443 \u0441\u0442\u0438\u043B\u0456 \u043E\u0434\u043D\u0438\u043C \u043A\u043B\u0456\u043A\u043E\u043C \u0456 \u043E\u0434\u0440\u0430\u0437\u0443 \u043D\u0430\u0434\u0441\u0438\u043B\u0430\u044E\u0442\u044C\u0441\u044F \u043A\u043B\u0456\u0454\u043D\u0442\u0443.",icon:"bi bi-file-earmark-pdf",visible:!0},{id:"7",key:"customization",category:"features",question:"\u0427\u0438 \u043C\u043E\u0436\u0443 \u044F \u0437\u0430\u043F\u0440\u043E\u043F\u043E\u043D\u0443\u0432\u0430\u0442\u0438 \u0444\u0443\u043D\u043A\u0446\u0456\u0457, \u044F\u043A\u0438\u0445 \u0449\u0435 \u043D\u0435\u043C\u0430\u0454?",answer:"\u0417\u0432\u0456\u0441\u043D\u043E. \u041D\u0430\u043F\u0438\u0448\u0456\u0442\u044C \u043D\u0430\u043C; \u0437\u043D\u0430\u0447\u043D\u0430 \u0447\u0430\u0441\u0442\u0438\u043D\u0430 \u0434\u043E\u0440\u043E\u0436\u043D\u044C\u043E\u0457 \u043A\u0430\u0440\u0442\u0438 \u0432\u0438\u0440\u043E\u0441\u0442\u0430\u0454 \u0441\u0430\u043C\u0435 \u0437 \u0442\u043E\u0433\u043E, \u0449\u043E \u0441\u043F\u0440\u0430\u0432\u0434\u0456 \u043F\u043E\u0442\u0440\u0456\u0431\u043D\u043E \u043A\u043E\u0440\u0438\u0441\u0442\u0443\u0432\u0430\u0447\u0430\u043C.",icon:"bi bi-sliders",visible:!0},{id:"8",key:"payment_methods",category:"billing",question:"\u042F\u043A\u0456 \u0441\u043F\u043E\u0441\u043E\u0431\u0438 \u043E\u043F\u043B\u0430\u0442\u0438 \u0432\u0438 \u043F\u0440\u0438\u0439\u043C\u0430\u0454\u0442\u0435?",answer:"\u041F\u043E\u0448\u0438\u0440\u0435\u043D\u0456 \u043A\u0440\u0435\u0434\u0438\u0442\u043D\u0456 \u0442\u0430 \u0434\u0435\u0431\u0435\u0442\u043E\u0432\u0456 \u043A\u0430\u0440\u0442\u043A\u0438. \u041E\u043F\u043B\u0430\u0442\u0430 \u0449\u043E\u043C\u0456\u0441\u044F\u0447\u043D\u0430, \u0441\u043A\u0430\u0441\u0443\u0432\u0430\u0442\u0438 \u043C\u043E\u0436\u043D\u0430 \u0431\u0443\u0434\u044C-\u043A\u043E\u043B\u0438.",icon:"bi bi-credit-card",visible:!0},{id:"9",key:"subscription_change",category:"billing",question:"\u0427\u0438 \u043C\u043E\u0436\u0443 \u044F \u0437\u043C\u0456\u043D\u0438\u0442\u0438 \u0442\u0430\u0440\u0438\u0444?",answer:"\u0422\u0430\u043A, \u0431\u0443\u0434\u044C-\u043A\u043E\u043B\u0438. \u

10417\u043C\u0456\u043D\u0430 \u043D\u0430\u0431\u0443\u0432\u0430\u0454 \u0447\u0438\u043D\u043D\u043E\u0441\u0442\u0456 \u043E\u0434\u0440\u0430\u0437\u0443, \u0430 \u0440\u043E\u0437\u0440\u0430\u0445\u0443\u043D\u043E\u043A \u043A\u043E\u0440\u0438\u0433\u0443\u0454\u0442\u044C\u0441\u044F \u043F\u0440\u043E\u043F\u043E\u0440\u0446\u0456\u0439\u043D\u043E.",icon:"bi bi-arrow-left-right",visible:!0},{id:"10",key:"cancellation",category:"billing",question:"\u0427\u0438 \u043C\u043E\u0436\u0443 \u044F \u0441\u043A\u0430\u0441\u0443\u0432\u0430\u0442\u0438 \u043F\u0456\u0434\u043F\u0438\u0441\u043A\u0443 \u0431\u0443\u0434\u044C-\u043A\u043E\u043B\u0438?",answer:"\u0422\u0430\u043A. \u041C\u0456\u043D\u0456\u043C\u0430\u043B\u044C\u043D\u043E\u0433\u043E \u0442\u0435\u0440\u043C\u0456\u043D\u0443 \u043D\u0435\u043C\u0430\u0454. \u041F\u0456\u0441\u043B\u044F \u0441\u043A\u0430\u0441\u0443\u0432\u0430\u043D\u043D\u044F \u0430\u043A\u0430\u0443\u043D\u0442 \u043F\u043E\u0432\u0435\u0440\u0442\u0430\u0454\u0442\u044C\u0441\u044F \u043D\u0430 \u0431\u0435\u0437\u043A\u043E\u0448\u0442\u043E\u0432\u043D\u0438\u0439 \u0442\u0430\u0440\u0438\u0444, \u0430 \u043D\u0435 \u0431\u043B\u043E\u043A\u0443\u0454\u0442\u044C\u0441\u044F; \u0434\u0430\u043D\u0456 \u0437\u0431\u0435\u0440\u0456\u0433\u0430\u044E\u0442\u044C\u0441\u044F.",icon:"bi bi-x-circle",visible:!0},{id:"90",key:"invoice_vat",category:"billing",question:"\u0427\u0438 \u043E\u0442\u0440\u0438\u043C\u0430\u044E \u044F \u0440\u0430\u0445\u0443\u043D\u043E\u043A \u0456 \u044F\u043A \u0449\u043E\u0434\u043E \u041F\u0414\u0412?",answer:"\u0422\u0430\u043A. \u041F\u0456\u0441\u043B\u044F \u043A\u043E\u0436\u043D\u043E\u0433\u043E \u043F\u043B\u0430\u0442\u0435\u0436\u0443 \u043C\u0438 \u043D\u0430\u0434\u0441\u0438\u043B\u0430\u0454\u043C\u043E \u0440\u0430\u0445\u0443\u043D\u043E\u043A \u0435\u043B\u0435\u043A\u0442\u0440\u043E\u043D\u043D\u043E\u044E \u043F\u043E\u0448\u0442\u043E\u044E; \u0432\u0456\u043D \u0432\u0438\u0441\u0442\u0430\u0432\u043B\u044F\u0454\u0442\u044C\u0441\u044F \u0437 \u0422\u0443\u0440\u0435\u0447\u0447\u0438\u043D\u0438, \u0434\u0435 \u0437\u0430\u0440\u0435\u0454\u0441\u0442\u0440\u043E\u0432\u0430\u043D\u0430 Vitena. \u042F\u043A\u0449\u043E \u0432\u0438 \u0431\u0456\u0437\u043D\u0435\u0441-\u043A\u043B\u0456\u0454\u043D\u0442 \u0443 \u0404\u0421 \u0456\u0437 \u0447\u0438\u043D\u043D\u0438\u043C \u043D\u043E\u043C\u0435\u0440\u043E\u043C \u043F\u043B\u0430\u0442\u043D\u0438\u043A\u0430 \u041F\u0414\u0412, \u0440\u0430\u0445\u0443\u043D\u043E\u043A \u0432\u0438\u0441\u0442\u0430\u0432\u043B\u044F\u0454\u0442\u044C\u0441\u044F \u0431\u0435\u0437 \u041F\u0414\u0412, \u0430 \u0432\u0438 \u0441\u0430\u043C\u043E\u0441\u0442\u0456\u0439\u043D\u043E \u0437\u0432\u0456\u0442\u0443\u0454\u0442\u0435 \u0437\u0430 \u043F\u0440\u0430\u0432\u0438\u043B\u043E\u043C reverse charge. \u042F\u043A\u0449\u043E \u0440\u0430\u0445\u0443\u043D\u043E\u043A \u043C\u0430\u0454 \u0431\u0443\u0442\u0438 \u043D\u0430 \u043F\u0435\u0432\u043D\u0443 \u043D\u0430\u0437\u0432\u0443 \u043A\u043E\u043C\u043F\u0430\u043D\u0456\u0457 \u0447\u0438 \u043D\u043E\u043C\u0435\u0440, \u043F\u043E\u0432\u0456\u0434\u043E\u043C\u0442\u0435 \u043D\u0430\u043C.",icon:"bi bi-receipt",visible:!0},{id:"91",key:"client_invoices",category:"features",question:"\u0427\u0438 \u043C\u043E\u0436\u0443 \u044F \u043F\u0435\u0440\u0435\u0434\u0430\u0432\u0430\u0442\u0438 \u043A\u043B\u0456\u0454\u043D\u0442\u0430\u043C \u0440\u0430\u0445\u0443\u043D\u043A\u0438, \u044F\u043A\u0456 \u0432\u0438\u0441\u0442\u0430\u0432\u043B\u044F\u044E, \u0447\u0435\u0440\u0435\u0437 Vitena?",answer:"\u0422\u0430\u043A. \u041D\u0430 \u0441\u0442\u043E\u0440\u0456\u043D\u0446\u0456 \xAB\u041D\u0430\u0434\u0445\u043E\u0434\u0436\u0435\u043D\u043D\u044F\xBB \u0432\u0456\u0434\u043A\u0440\u0438\u0439\u0442\u0435 \u043F\u0430\u043D\u0435\u043B\u044C \u0440\u0430\u0445\u0443\u043D\u043A\u0456\u0432 \u043F\u043E\u0442\u0440\u0456\u0431\u043D\u043E\u0457 \u043E\u043F\u043B\u0430\u0442\u0438 \u0439 \u0434\u043E\u0434\u0430\u0439\u0442\u0435 \u0440\u0430\u0445\u0443\u043D\u043E\u043A \u0443 PDF \u0430\u0431\u043E \u044F\u043A \u0437\u043E\u0431\u0440\u0430\u0436\u0435\u043D\u043D\u044F \u2014 \u0430\u0431\u043E \u0437\u0440\u043E\u0431\u0456\u0442\u044C \u0446\u0435 \u043D\u0430 \u0432\u043A\u043B\u0430\u0434\u0446\u0456 \xAB\u0414\u043E\u043A\u0443\u043C\u0435\u043D\u0442\u0438\xBB \u0441\u0435\u0430\u043D\u0441\u0443. \u042F\u043A\u0449\u043E \u043E\u043F\u043B\u0430\u0442\u0430 \u043F\u043E\u0432\u2019\u044F\u0437\u0430\u043D\u0430 \u0456\u0437 \u0437\u0430\u043F\u0438\u0441\u043E\u043C, \u0440\u0430\u0445\u0443\u043D\u043E\u043A \u0432\u0456\u0434\u043E\u0431\u0440\u0430\u0436\u0430\u0454\u0442\u044C\u0441\u044F \u0432 \u0443\u0441\u0456\u0445 \u043E\u043F\u043B\u0430\u0442\u0430\u0445 \u0446\u044C\u043E\u0433\u043E \u0437\u0430\u043F\u0438\u0441\u0443. \u0412\u0456\u043D \u0432\u0438\u0434\u0438\u043C\u0438\u0439 \u043B\u0438\u0448\u0435 \u0432\u0430\u043C, \u0434\u043E\u043A\u0438 \u0432\u0438 \u043D\u0435 \u043E\u0431\u0435\u0440\u0435\u0442\u0435 \xAB\u041F\u043E\u043A\u0430\u0437\u0430\u0442\u0438 \u043A\u043B\u0456\u0454\u043D\u0442\u0443\xBB; \u043F\u0456\u0441\u043B\u044F \u0446\u044C\u043E\u0433\u043E \u043A\u043B\u0456\u0454\u043D\u0442 \u0437\u043D\u0430\u0439\u0434\u0435 \u0439\u043E\u0433\u043E \u0432 \u043F\u043E\u0440\u0442\u0430\u043B\u0456 \u0432 \u0440\u043E\u0437\u0434\u0456\u043B\u0456 \xAB\u041C\u043E\u0457 \u0440\u0430\u0445\u0443\u043D\u043A\u0438\xBB. \u0424\u0456\u043B\u044C\u0442\u0440 \xAB\u0429\u0435 \u0431\u0435\u0437 \u0440\u0430\u0445\u0443\u043D\u043A\u0443\xBB \u043F\u043E\u043A\u0430\u0437\u0443\u0454 \u043E\u043F\u043B\u0430\u0442\u0438, \u0434\u043E \u044F\u043A\u0438\u0445 \u0432\u0438 \u0449\u0435 \u043D\u0435 \u0434\u043E\u0434\u0430\u043B\u0438 \u0440\u0430\u0445\u0443\u043D\u043E\u043A. \u0417\u0432\u0435\u0440\u043D\u0456\u0442\u044C \u0443\u0432\u0430\u0433\u0443: Vitena \u043D\u0435 \u0432\u0438\u0441\u0442\u0430\u0432\u043B\u044F\u0454 \u0446\u0456 \u0440\u0430\u0445\u0443\u043D\u043A\u0438, \u043D\u0435 \u0447\u0438\u0442\u0430\u0454 \u0457\u0445, \u043D\u0435 \u0437\u0432\u0456\u0440\u044F\u0454 \u0456\u0437 \u0441\u0443\u043C\u0430\u043C\u0438 \u043E\u043F\u043B\u0430\u0442 \u0456 \u043D\u0435 \u0432\u0456\u0434\u043F\u043E\u0432\u0456\u0434\u0430\u0454 \u0437\u0430 \u0457\u0445\u043D\u0456\u0439 \u0437\u043C\u0456\u0441\u0442. \u041F\u0440\u0430\u0432\u0438\u043B\u044C\u043D\u0435 \u043E\u0444\u043E\u0440\u043C\u043B\u0435\u043D\u043D\u044F, \u0437\u0431\u0435\u0440\u0456\u0433\u0430\u043D\u043D\u044F \u0442\u0430 \u044E\u0440\u0438\u0434\u0438\u0447\u043D\u0456 \u043E\u0431\u043E\u0432\u2019\u044F\u0437\u043A\u0438 \u0437\u0430\u043B\u0438\u0448\u0430\u044E\u0442\u044C\u0441\u044F \u0437\u0430 \u0432\u0430\u043C\u0438.",icon:"bi bi-receipt-cutoff",visible:!0},{id:"11",key:"browser_support",category:"technical",question:"\u042F\u043A\u0456 \u0431\u0440\u0430\u0443\u0437\u0435\u0440\u0438 \u043F\u0456\u0434\u0442\u0440\u0438\u043C\u0443\u044

1E\u0442\u044C\u0441\u044F?",answer:"\u0423\u0441\u0456 \u0441\u0443\u0447\u0430\u0441\u043D\u0456 \u0431\u0440\u0430\u0443\u0437\u0435\u0440\u0438: Chrome, Firefox, Safari \u0442\u0430 Edge. \u041D\u0456\u0447\u043E\u0433\u043E \u0432\u0441\u0442\u0430\u043D\u043E\u0432\u043B\u044E\u0432\u0430\u0442\u0438 \u043D\u0435 \u043F\u043E\u0442\u0440\u0456\u0431\u043D\u043E.",icon:"bi bi-browser-chrome",visible:!0},{id:"12",key:"mobile_access",category:"technical",question:"\u0427\u0438 \u043C\u043E\u0436\u043D\u0430 \u043A\u043E\u0440\u0438\u0441\u0442\u0443\u0432\u0430\u0442\u0438\u0441\u044F Vitena \u043D\u0430 \u0442\u0435\u043B\u0435\u0444\u043E\u043D\u0456?",answer:"\u0422\u0430\u043A. \u0406\u043D\u0442\u0435\u0440\u0444\u0435\u0439\u0441 \u0430\u0434\u0430\u043F\u0442\u0438\u0432\u043D\u0438\u0439 \u0456 \u043F\u0440\u0430\u0446\u044E\u0454 \u043D\u0430 \u043A\u043E\u043C\u043F'\u044E\u0442\u0435\u0440\u0456, \u043F\u043B\u0430\u043D\u0448\u0435\u0442\u0456 \u0442\u0430 \u0442\u0435\u043B\u0435\u0444\u043E\u043D\u0456; \u043A\u0440\u0456\u043C \u0442\u043E\u0433\u043E, \u0454 \u0437\u0430\u0441\u0442\u043E\u0441\u0443\u043D\u043E\u043A \u0434\u043B\u044F Android.",icon:"bi bi-phone",visible:!0},{id:"13",key:"data_security",category:"technical",question:"\u0427\u0438 \u0432 \u0431\u0435\u0437\u043F\u0435\u0446\u0456 \u0434\u0430\u043D\u0456 \u043C\u043E\u0457\u0445 \u043A\u043B\u0456\u0454\u043D\u0442\u0456\u0432?",answer:"\u0422\u0430\u043A. \u0428\u0438\u0444\u0440\u0443\u0432\u0430\u043D\u043D\u044F \u043F\u0456\u0434 \u0447\u0430\u0441 \u043F\u0435\u0440\u0435\u0434\u0430\u0432\u0430\u043D\u043D\u044F, \u0437\u0430\u0448\u0438\u0444\u0440\u043E\u0432\u0430\u043D\u0435 \u0441\u0445\u043E\u0432\u0438\u0449\u0435 \u0444\u0430\u0439\u043B\u0456\u0432, \u0440\u043E\u0437\u043C\u0456\u0449\u0435\u043D\u043D\u044F \u0432 \u0404\u0421 (\u0424\u0440\u0430\u043D\u043A\u0444\u0443\u0440\u0442) \u0442\u0430 \u0456\u0437\u043E\u043B\u044F\u0446\u0456\u044F \u043A\u043E\u0436\u043D\u043E\u0433\u043E \u0431\u0456\u0437\u043D\u0435\u0441\u0443 \u043D\u0430 \u0440\u0456\u0432\u043D\u0456 \u0441\u0445\u0435\u043C\u0438 \u0431\u0430\u0437\u0438 \u0434\u0430\u043D\u0438\u0445.",icon:"bi bi-shield-check",visible:!0},{id:"37",key:"two_factor",category:"technical",question:"\u0427\u0438 \u043C\u043E\u0436\u0443 \u044F \u0443\u0432\u0456\u043C\u043A\u043D\u0443\u0442\u0438 \u0434\u0432\u043E\u0435\u0442\u0430\u043F\u043D\u0443 \u043F\u0435\u0440\u0435\u0432\u0456\u0440\u043A\u0443 (2FA)?",answer:"\u0422\u0430\u043A, \u0437\u0430 \u0431\u0430\u0436\u0430\u043D\u043D\u044F\u043C. \u041A\u043E\u0436\u0435\u043D \u0432\u043C\u0438\u043A\u0430\u0454 \u0457\u0457 \u0434\u043B\u044F \u0432\u043B\u0430\u0441\u043D\u043E\u0433\u043E \u0432\u0445\u043E\u0434\u0443 \u0432 \u0440\u043E\u0437\u0434\u0456\u043B\u0456 \u041D\u0430\u043B\u0430\u0448\u0442\u0443\u0432\u0430\u043D\u043D\u044F \u043F\u0440\u043E\u0444\u0456\u043B\u044E > \u0411\u0435\u0437\u043F\u0435\u043A\u0430. \u0412\u043E\u043D\u0430 \u043F\u0440\u0430\u0446\u044E\u0454 \u0437 6-\u0437\u043D\u0430\u0447\u043D\u0438\u043C\u0438 \u043A\u043E\u0434\u0430\u043C\u0438 \u0431\u0443\u0434\u044C-\u044F\u043A\u043E\u0433\u043E \u0441\u0442\u0430\u043D\u0434\u0430\u0440\u0442\u043D\u043E\u0433\u043E \u0437\u0430\u0441\u0442\u043E\u0441\u0443\u043D\u043A\u0443-\u0430\u0432\u0442\u0435\u043D\u0442\u0438\u0444\u0456\u043A\u0430\u0442\u043E\u0440\u0430: Google Authenticator, Microsoft Authenticator, Authy, 1Password. SMS \u043D\u0435 \u0432\u0438\u043A\u043E\u0440\u0438\u0441\u0442\u043E\u0432\u0443\u0454\u043C\u043E, \u0431\u043E \u043F\u0456\u0434\u043C\u0456\u043D\u0430 SIM-\u043A\u0430\u0440\u0442\u0438 \u0440\u043E\u0431\u0438\u0442\u044C \u0442\u0430\u043A\u0438\u0439 \u043A\u043E\u0434 \u043D\u0435\u043D\u0430\u0434\u0456\u0439\u043D\u0438\u043C. \u041D\u0430\u0432\u0456\u0442\u044C \u043A\u043E\u043B\u0438 \u0432\u0438 \u0432\u0445\u043E\u0434\u0438\u0442\u0435 \u0447\u0435\u0440\u0435\u0437 Google, \u0434\u0440\u0443\u0433\u0438\u0439 \u043A\u0440\u043E\u043A \u0443\u0441\u0435 \u043E\u0434\u043D\u043E \u0437\u0430\u043F\u0438\u0442\u0443\u0454\u0442\u044C\u0441\u044F.",icon:"bi bi-shield-lock",visible:!0},{id:"38",key:"data_location",category:"technical",question:"\u0423 \u044F\u043A\u0456\u0439 \u043A\u0440\u0430\u0457\u043D\u0456 \u0437\u0431\u0435\u0440\u0456\u0433\u0430\u044E\u0442\u044C\u0441\u044F \u043C\u043E\u0457 \u0434\u0430\u043D\u0456?",answer:"\u0423 \u0404\u0432\u0440\u043E\u043F\u0435\u0439\u0441\u044C\u043A\u043E\u043C\u0443 \u0421\u043E\u044E\u0437\u0456, \u0432 \u0440\u0435\u0433\u0456\u043E\u043D\u0456 \u0424\u0440\u0430\u043D\u043A\u0444\u0443\u0440\u0442 Amazon Web Services (eu-central-1). \u0417\u0430\u0441\u0442\u043E\u0441\u0443\u043D\u043E\u043A, \u0431\u0430\u0437\u0430 \u0434\u0430\u043D\u0438\u0445, \u0444\u0430\u0439\u043B\u0438 \u0442\u0430 \u0432\u0438\u0445\u0456\u0434\u043D\u0430 \u043F\u043E\u0448\u0442\u0430 \u0440\u043E\u0437\u043C\u0456\u0449\u0435\u043D\u0456 \u0442\u0430\u043C, \u0430 \u0440\u0435\u0437\u0435\u0440\u0432\u043D\u0456 \u043A\u043E\u043F\u0456\u0457 \u043B\u0438\u0448\u0430\u044E\u0442\u044C\u0441\u044F \u0432 \u0404\u0421. \u0423\u0441\u0456 \u0437\u0430\u0434\u0456\u044F\u043D\u0456 \u0441\u0443\u0431\u043E\u0431\u0440\u043E\u0431\u043D\u0438\u043A\u0438 \u043F\u0435\u0440\u0435\u043B\u0456\u0447\u0435\u043D\u0456 \u043D\u0430 vitena.care/data-protection.",icon:"bi bi-geo-alt",visible:!0},{id:"39",key:"ai_data_use",category:"technical",question:"\u0427\u0438 \u0432\u0438\u043A\u043E\u0440\u0438\u0441\u0442\u043E\u0432\u0443\u044

1E\u0442\u044C\u0441\u044F \u0434\u0430\u043D\u0456 \u043C\u043E\u0457\u0445 \u043A\u043B\u0456\u0454\u043D\u0442\u0456\u0432 \u0434\u043B\u044F \u043D\u0430\u0432\u0447\u0430\u043D\u043D\u044F \u0428\u0406?",answer:"\u041D\u0456. \u0424\u0443\u043D\u043A\u0446\u0456\u0457 \u0428\u0406 \u0432\u043C\u0438\u043A\u0430\u044E\u0442\u044C\u0441\u044F \u0437\u0430 \u0431\u0430\u0436\u0430\u043D\u043D\u044F\u043C \u0456 \u043F\u0440\u0430\u0446\u044E\u044E\u0442\u044C \u043B\u0438\u0448\u0435 \u0442\u043E\u0434\u0456, \u043A\u043E\u043B\u0438 \u0432\u0438 \u0441\u0430\u043C\u0456 \u0437\u0430\u043F\u0443\u0441\u043A\u0430\u0454\u0442\u0435 \u0437\u0430\u0432\u0434\u0430\u043D\u043D\u044F: \u0447\u0435\u0440\u043D\u0435\u0442\u043A\u0430 \u043F\u043B\u0430\u043D\u0443, \u0447\u0435\u0440\u043D\u0435\u0442\u043A\u0430 \u043D\u043E\u0442\u0430\u0442\u043A\u0438, \u0447\u0438\u0442\u0430\u043D\u043D\u044F \u0434\u043E\u043A\u0443\u043C\u0435\u043D\u0442\u0430. \u041D\u0456\u0449\u043E \u043D\u0435 \u043F\u0435\u0440\u0435\u0433\u043B\u044F\u0434\u0430\u0454 \u0432\u0430\u0448\u0456 \u043A\u0430\u0440\u0442\u043A\u0438 \u0443 \u0444\u043E\u043D\u0456, \u0430 \u043D\u0430\u0434\u0456\u0441\u043B\u0430\u043D\u0435 \u043D\u0435 \u0432\u0438\u043A\u043E\u0440\u0438\u0441\u0442\u043E\u0432\u0443\u0454\u0442\u044C\u0441\u044F \u0434\u043B\u044F \u043D\u0430\u0432\u0447\u0430\u043D\u043D\u044F \u043C\u043E\u0434\u0435\u043B\u0435\u0439.",icon:"bi bi-robot",visible:!0},{id:"14",key:"support_hours",category:"support",question:"\u041A\u043E\u043B\u0438 \u043F\u0440\u0430\u0446\u044E\u0454 \u043F\u0456\u0434\u0442\u0440\u0438\u043C\u043A\u0430?",answer:"\u0426\u0456\u043B\u043E\u0434\u043E\u0431\u043E\u0432\u043E, \u0435\u043B\u0435\u043A\u0442\u0440\u043E\u043D\u043D\u043E\u044E \u043F\u043E\u0448\u0442\u043E\u044E \u0442\u0430 \u0432 \u0447\u0430\u0442\u0456. \u0412\u0456\u0434\u043F\u043E\u0432\u0456\u0434\u0430\u0454\u043C\u043E \u044F\u043A\u043E\u043C\u043E\u0433\u0430 \u0448\u0432\u0438\u0434\u0448\u0435.",icon:"bi bi-clock",visible:!0},{id:"15",key:"training",category:"support",question:"\u0427\u0438 \u0454 \u043D\u0430\u0432\u0447\u0430\u043D\u043D\u044F \u0430\u0431\u043E \u043F\u043E\u0441\u0456\u0431\u043D\u0438\u043A\u0438?",answer:"\u0422\u0430\u043A. \u0404 \u0434\u043E\u043A\u043B\u0430\u0434\u043D\u0430 \u0434\u043E\u043A\u0443\u043C\u0435\u043D\u0442\u0430\u0446\u0456\u044F \u0442\u0430 \u0456\u043D\u0441\u0442\u0440\u0443\u043A\u0446\u0456\u0457; \u0434\u043B\u044F \u0442\u0430\u0440\u0438\u0444\u0443 Clinic \u043C\u043E\u0436\u043D\u0430 \u0434\u043E\u043C\u043E\u0432\u0438\u0442\u0438\u0441\u044F \u043F\u0440\u043E \u0456\u043D\u0434\u0438\u0432\u0456\u0434\u0443\u0430\u043B\u044C\u043D\u0435 \u043D\u0430\u0432\u0447\u0430\u043D\u043D\u044F.",icon:"bi bi-book",visible:!0},{id:"16",key:"free_plan",category:"billing",question:"\u0404 \u0431\u0435\u0437\u043A\u043E\u0448\u0442\u043E\u0432\u043D\u0438\u0439 \u0442\u0430\u0440\u0438\u0444 \u0447\u0438 \u043B\u0438\u0448\u0435 \u043F\u0440\u043E\u0431\u043D\u0438\u0439 \u043F\u0435\u0440\u0456\u043E\u0434?",answer:"\u0406 \u0442\u0435, \u0456 \u0442\u0435. \u041A\u0440\u0456\u043C 30 \u0434\u043D\u0456\u0432 \u0437 \u0443\u0441\u0456\u043C\u0430 \u0444\u0443\u043D\u043A\u0446\u0456\u044F\u043C\u0438, \u0454 \u0431\u0435\u0437\u043A\u043E\u0448\u0442\u043E\u0432\u043D\u0438\u0439 \u043D\u0430\u0437\u0430\u0432\u0436\u0434\u0438 \u0442\u0430\u0440\u0438\u0444 \u0431\u0435\u0437 \u043A\u0430\u0440\u0442\u043A\u0438 \u0442\u0430 \u0431\u0435\u0437 \u0434\u0430\u0442\u0438 \u0437\u0430\u0432\u0435\u0440\u0448\u0435\u043D\u043D\u044F: \u043F\u0440\u0438\u0441\u0443\u0442\u043D\u0456\u0441\u0442\u044C \u0443 \u043A\u0430\u0442\u0430\u043B\u043E\u0437\u0456, \u0432\u043B\u0430\u0441\u043D\u0438\u0439 \u043F\u0443\u0431\u043B\u0456\u0447\u043D\u0438\u0439 \u043F\u0440\u043E\u0444\u0456\u043B\u044C, \u043E\u043D\u043B\u0430\u0439\u043D-\u0437\u0430\u043F\u0438\u0441 24/7, \u043D\u0435\u043E\u0431\u043C\u0435\u0436\u0435\u043D\u0456 \u043A\u0430\u0440\u0442\u043A\u0438 \u043A\u043B\u0456\u0454\u043D\u0442\u0456\u0432, \u0434\u043E 3 \u043C\u0456\u0441\u0446\u044C, \u0434\u043E\u0441\u0442\u0443\u043F \u0434\u043E \u043F\u043E\u0440\u0442\u0430\u043B\u0443 \u043A\u043B\u0456\u0454\u043D\u0442\u0430 \u0442\u0430 \u043E\u0434\u043D\u043E\u0441\u0442\u043E\u0440\u0456\u043D\u043A\u043E\u0432\u0438\u0439 \u043F\u0456\u0434\u0441\u0443\u043C\u043E\u043A \u0432\u0456\u0437\u0438\u0442\u0443 \u0432 PDF.",icon:"bi bi-gift",visible:!0},{id:"17",key:"disciplines",category:"getting-started",question:"Vitena \u043B\u0438\u0448\u0435 \u0434\u043B\u044F \u0434\u0456\u0454\u0442\u043E\u043B\u043E\u0433\u0456\u0432?",answer:"\u041D\u0456. Vitena \u043E\u0431\u0441\u043B\u0443\u0433\u043E\u0432\u0443\u0454 \u0434\u0456\u0454\u0442\u043E\u043B\u043E\u0433\u0456\u0432 \u0456 \u043D\u0443\u0442\u0440\u0438\u0446\u0456\u043E\u043B\u043E\u0433\u0456\u0432, \u0441\u0442\u043E\u043C\u0430\u0442\u043E\u043B\u043E\u0433\u0456\u0432, \u0444\u0456\u0437\u0456\u043E\u0442\u0435\u0440\u0430\u043F\u0435\u0432\u0442\u0456\u0432, \u043F\u0441\u0438\u0445\u043E\u043B\u043E\u0433\u0456\u0432, \u043A\u043E\u0441\u043C\u0435\u0442\u043E\u043B\u043E\u0433\u0456\u0432 \u0442\u0430 \u0435\u0441\u0442\u0435\u0442\u0438\u0441\u0442\u0456\u0432, \u0444\u0430\u0445\u0456\u0432\u0446\u0456\u0432 \u0437 \u0434\u0438\u0442\u044F\u0447\u043E\u0433\u043E \u0440\u043E\u0437\u0432\u0438\u0442\u043A\u0443 \u0439 \u0456\u043D\u0448\u0438\u0445 \u0444\u0430\u0445\u0456\u0432\u0446\u0456\u0432 \u0441\u0444\u0435\u0440\u0438 \u0437\u0434\u043E\u0440\u043E\u0432'\u044F \u0442\u0430 \u0434\u043E\u0431\u0440\u043E\u0431\u0443\u0442\u0443. \u042F\u0434\u0440\u043E \u043E\u0434\u043D\u0430\u043A\u043E\u0432\u0435 \u0434\u043B\u044F \u0432\u0441\u0456\u0445; \u0442\u0438\u043F\u0438 \u043D\u043E\u0442\u0430\u0442\u043E\u043A, \u0448\u0430\u0431\u043B\u043E\u043D\u0438 \u0430\u043D\u043A\u0435\u0442 \u0456 \u0441\u043F\u0435\u0446\u0456\u0430\u043B\u0456\u0437\u0430\u0446\u0456\u0457 \u0432\u0456\u0434\u043F\u043E\u0432\u0456\u0434\u0430\u044E\u0442\u044C \u043E\u0431\u0440\u0430\u043D\u0456\u0439 \u043F\u0440\u043E\u0444\u0435\u0441\u0456\u0457.",icon:"bi bi-diagram-3",visible:!0},{id:"18",key:"mixed_clinic",category:"getting-started",question:"\u0427\u0438 \u043C\u043E\u0436\u0435 \u043A\u043B\u0456\u043D\u0456\u043A\u0430 \u0437 \u0440\u0456\u0437\u043D\u0438\u043C\u0438 \u043F\u0440\u043E\u0444\u0435\u0441\u0456\u044F\u043C\u0438 \u043A\u043E\u0440\u0438\u0441\u0442\u0443\u0432\u0430\u0442\u0438\u0441\u044F \u043E\u0434\u043D\u0438\u043C \u0430\u043A\u0430\u0443\u043D\u0442\u043E\u043C?",answer:"\u0422\u0430\u043A. \u0414\u0438\u0441\u0446\u0438\u043F\u043B\u0456\u043D\u0430 \u0437\u0430\u0434\u0430\u0454\u0442\u044C\u0441\u044F \u0434\u043B\u044F \u043A\u043E\u0436\u043D\u043E\u0433\u043E \u0444\u0430\u0445\u0456\u0432\u0446\u044F, \u0430 \u043D\u0435 \u0434\u043B\u044F \u0431\u0456\u0437\u043D\u0435\u0441\u0443, \u0442\u043E\u0436 \u0441\u0442\u043E\u043C\u0430\u0442\u043E\u043B\u043E\u0433, \u0444\u0456\u0437\u0456\u043E\u0442\u0435\u0440\u0430\u043F\u0435\u0432\u0442 \u0456 \u043F\u0441\u0438\u0445\u043E\u043B\u043E\u0433 \u043F\u0440\u0430\u0446\u044E\u044E\u0442\u044C \u0437 \u043E\u0434\u043D\u0438\u043C \u0441\u043F\u0438\u0441\u043A\u043E\u043C \u043A\u043B\u0456\u0454\u043D\u0442\u0456\u0432, \u043E\u0434\u043D\u0438\u043C \u043A\u0430\u043B\u0435\u043D\u0434\u0430\u0440\u0435\u043C \u0456 \u043E\u0434\u043D\u0438\u043C \u043D\u0430\u0431\u043E\u0440\u043E\u043C \u043D\u0430\u043B\u0430\u0448\u0442\u0443\u0432\u0430\u043D\u044C, \u043A\u043E\u0436\u0435\u043D \u0437\u0456 \u0441\u0432\u043E\u0454\u044E \u0440\u043E\u0431\u043E\u0447\u043E\u044E \u0437\u043E\u043D\u043E\u044E.",icon:"bi bi-building",visible:!0},{id:"19",key:"get_found",category:"features",question:"\u042F\u043A \u043B\u044E\u0434\u0438 \u0437\u043D\u0430\u0445\u043E\u0434\u044F\u0442\u044C \u043C\u0435\u043D\u0435 \u0443 Vitena?",answer:"\u0427\u0435\u0440\u0435\u0437 \u043F\u0443\u0431\u043B\u0456\u0447\u043D\u0438\u0439 \u043A\u0430\u0442\u0430\u043B\u043E\u0433 \u0437\u0430 \u0430\u0434\u0440\u0435\u0441\u043E\u044E vitena.care/find, \u0434\u0435 \u0444\u0456\u043B\u044C\u0442\u0440\u0443\u044

1E\u0442\u044C \u0437\u0430 \u0434\u0438\u0441\u0446\u0438\u043F\u043B\u0456\u043D\u043E\u044E, \u043A\u0440\u0430\u0457\u043D\u043E\u044E \u0442\u0430 \u043C\u0456\u0441\u0442\u043E\u043C, \u0441\u043F\u0435\u0446\u0456\u0430\u043B\u0456\u0437\u0430\u0446\u0456\u0454\u044E, \u043C\u043E\u0432\u043E\u044E \u0442\u0430 \u0444\u043E\u0440\u043C\u0430\u0442\u043E\u043C \u043A\u043E\u043D\u0441\u0443\u043B\u044C\u0442\u0430\u0446\u0456\u0457. \u041F\u0440\u0438\u0441\u0443\u0442\u043D\u0456\u0441\u0442\u044C \u0431\u0435\u0437\u043A\u043E\u0448\u0442\u043E\u0432\u043D\u0430 \u0432 \u043A\u043E\u0436\u043D\u043E\u043C\u0443 \u0442\u0430\u0440\u0438\u0444\u0456, \u0456 \u0437 \u043A\u043E\u0436\u043D\u043E\u0433\u043E \u043F\u0440\u043E\u0444\u0456\u043B\u044E \u043C\u043E\u0436\u043D\u0430 \u0437\u0430\u043F\u0438\u0441\u0430\u0442\u0438\u0441\u044F. \u041F\u0440\u043E\u0444\u0456\u043B\u044C \u0444\u043E\u0440\u043C\u0443\u0454\u0442\u044C\u0441\u044F \u043D\u0430 \u0441\u0435\u0440\u0432\u0435\u0440\u0456, \u0442\u043E\u0436 \u043F\u043E\u0448\u0443\u043A\u043E\u0432\u0456 \u0441\u0438\u0441\u0442\u0435\u043C\u0438 \u0442\u0430 AI-\u0430\u0441\u0438\u0441\u0442\u0435\u043D\u0442\u0438 \u0447\u0438\u0442\u0430\u044E\u0442\u044C \u043F\u043E\u0432\u043D\u0438\u0439 \u0432\u043C\u0456\u0441\u0442.",icon:"bi bi-search-heart",visible:!0},{id:"20",key:"insurance",category:"features",question:"\u0427\u0438 \u043C\u043E\u0436\u0443\u0442\u044C \u0432\u0456\u0434\u0432\u0456\u0434\u0443\u0432\u0430\u0447\u0456 \u0444\u0456\u043B\u044C\u0442\u0440\u0443\u0432\u0430\u0442\u0438 \u0437\u0430 \u0441\u0432\u043E\u0454\u044E \u0441\u0442\u0440\u0430\u0445\u043E\u0432\u043A\u043E\u044E?",answer:"\u0422\u0430\u043A, \u0443 \u0442\u0438\u0445 \u043A\u0440\u0430\u0457\u043D\u0430\u0445, \u0434\u0435 \u0446\u0435 \u0437\u0430\u043F\u0438\u0442\u0430\u043D\u043D\u044F \u043C\u0430\u0454 \u0441\u0435\u043D\u0441. \u0412\u0438 \u0437\u0430\u0437\u043D\u0430\u0447\u0430\u0454\u0442\u0435 \u043E\u0440\u0433\u0430\u043D\u0456\u0437\u0430\u0446\u0456\u0457, \u0437 \u044F\u043A\u0438\u043C\u0438 \u043F\u0440\u0430\u0446\u044E\u0454\u0442\u0435, \u0456 \u0442\u0456, \u0445\u0442\u043E \u0444\u0456\u043B\u044C\u0442\u0440\u0443\u0454 \u0437\u0430 \u0432\u043B\u0430\u0441\u043D\u0438\u043C \u043F\u043E\u043A\u0440\u0438\u0442\u0442\u044F\u043C, \u0431\u0430\u0447\u0430\u0442\u044C \u0432\u0430\u0441. \u0426\u044F \u0456\u043D\u0444\u043E\u0440\u043C\u0430\u0446\u0456\u044F \u0454 \u0432\u0430\u0448\u043E\u044E \u0437\u0430\u044F\u0432\u043E\u044E \u0456 \u043F\u043E\u0437\u043D\u0430\u0447\u0430\u0454\u0442\u044C\u0441\u044F \u0441\u0430\u043C\u0435 \u0442\u0430\u043A: \u0432\u0456\u0434\u0432\u0456\u0434\u0443\u0432\u0430\u0447\u0430\u043C \u043F\u0440\u043E\u043F\u043E\u043D\u0443\u044E\u0442\u044C \u043F\u0456\u0434\u0442\u0432\u0435\u0440\u0434\u0438\u0442\u0438 \u043F\u043E\u043A\u0440\u0438\u0442\u0442\u044F \u043F\u0435\u0440\u0435\u0434 \u0437\u0430\u043F\u0438\u0441\u043E\u043C.",icon:"bi bi-shield-plus",visible:!0},{id:"21",key:"pricing_per_procedure",category:"features",question:"\u0427\u0438 \u043C\u043E\u0436\u0443 \u044F \u0432\u0441\u0442\u0430\u043D\u043E\u0432\u043B\u044E\u0432\u0430\u0442\u0438 \u0446\u0456\u043D\u0443 \u0437\u0430 \u043F\u0440\u043E\u0446\u0435\u0434\u0443\u0440\u043E\u044E, \u0430 \u043D\u0435 \u043E\u0434\u043D\u0443 \u0432\u0430\u0440\u0442\u0456\u0441\u0442\u044C \u043A\u043E\u043D\u0441\u0443\u043B\u044C\u0442\u0430\u0446\u0456\u0457?",answer:"\u0422\u0430\u043A. \u0412\u0438 \u0441\u0442\u0432\u043E\u0440\u044E\u0454\u0442\u0435 \u0432\u043B\u0430\u0441\u043D\u0438\u0439 \u043A\u0430\u0442\u0430\u043B\u043E\u0433 \u043F\u043E\u0441\u043B\u0443\u0433 \u0456 \u0437\u0430\u0434\u0430\u0454\u0442\u0435 \u0446\u0456\u043D\u0443 \u043A\u043E\u0436\u043D\u0456\u0439, \u0437\u0430 \u043F\u043E\u0442\u0440\u0435\u0431\u0438 \u0440\u0456\u0437\u043D\u0443 \u0434\u043B\u044F \u043E\u0440\u0433\u0430\u043D\u0456\u0437\u0430\u0446\u0456\u0457 \u0442\u0430 \u0444\u0430\u0445\u0456\u0432\u0446\u044F. \u0426\u0456\u043D\u0438 \u0441\u0430\u043C\u043E\u0441\u0442\u0456\u0439\u043D\u043E\u0457 \u043E\u043F\u043B\u0430\u0442\u0438 \u043C\u043E\u0436\u043D\u0430 \u043E\u043F\u0443\u0431\u043B\u0456\u043A\u0443\u0432\u0430\u0442\u0438 \u0432 \u043F\u0443\u0431\u043B\u0456\u0447\u043D\u043E\u043C\u0443 \u043F\u0440\u043E\u0444\u0456\u043B\u0456; \u0437\u0430 \u0437\u0430\u043C\u043E\u0432\u0447\u0443\u0432\u0430\u043D\u043D\u044F\u043C \u0446\u0435 \u0432\u0438\u043C\u043A\u043D\u0435\u043D\u043E \u0456 \u043F\u043E\u0442\u0440\u0435\u0431\u0443\u0454 \u0434\u0432\u043E\u0445 \u0441\u0432\u0456\u0434\u043E\u043C\u0438\u0445 \u043F\u0435\u0440\u0435\u043C\u0438\u043A\u0430\u0447\u0456\u0432.",icon:"bi bi-tags",visible:!0},{id:"22",key:"ai",category:"features",question:"\u0429\u043E \u0440\u043E\u0431\u0438\u0442\u044C AI-\u0430\u0441\u0438\u0441\u0442\u0435\u043D\u0442?",answer:"\u0413\u043E\u0442\u0443\u0454 \u0447\u0435\u0440\u043D\u0435\u0442\u043A\u0438. \u

10412\u0456\u043D \u043F\u0440\u043E\u043F\u043E\u043D\u0443\u0454 \u043F\u043B\u0430\u043D\u0438 \u0445\u0430\u0440\u0447\u0443\u0432\u0430\u043D\u043D\u044F \u0437 \u0432\u043B\u0430\u0441\u043D\u0438\u0445 \u0440\u0435\u0446\u0435\u043F\u0442\u0456\u0432 \u0442\u0430 \u0456\u043D\u0433\u0440\u0435\u0434\u0456\u0454\u043D\u0442\u0456\u0432 Vitena \u0456 \u043F\u0435\u0440\u0435\u0442\u0432\u043E\u0440\u044E\u0454 \u0447\u043E\u0440\u043D\u043E\u0432\u0456 \u0437\u0430\u043F\u0438\u0441\u0438 \u043D\u0430 \u0447\u0438\u0441\u0442\u0443 \u0447\u0435\u0440\u043D\u0435\u0442\u043A\u0443 \u0443 \u043F\u0440\u0430\u0432\u0438\u043B\u044C\u043D\u043E\u043C\u0443 \u0442\u0438\u043F\u0456 \u043D\u043E\u0442\u0430\u0442\u043A\u0438; \u043D\u0430 \u0441\u0430\u0439\u0442\u0456 \u043F\u0443\u0431\u043B\u0456\u0447\u043D\u0438\u0439 \u0430\u0441\u0438\u0441\u0442\u0435\u043D\u0442 \u0432\u0456\u0434\u043F\u043E\u0432\u0456\u0434\u0430\u0454 \u043D\u0430 \u0437\u0430\u043F\u0438\u0442\u0430\u043D\u043D\u044F \u043F\u0440\u043E \u043F\u0440\u043E\u0434\u0443\u043A\u0442 \u0449\u0435 \u0434\u043E \u0440\u0435\u0454\u0441\u0442\u0440\u0430\u0446\u0456\u0457. \u041A\u043E\u0436\u0435\u043D \u0440\u0435\u0437\u0443\u043B\u044C\u0442\u0430\u0442 \u043F\u043E\u0442\u0440\u0430\u043F\u043B\u044F\u0454 \u0443 \u0432\u0430\u0448 \u0440\u0435\u0434\u0430\u043A\u0442\u043E\u0440 \u043D\u0430 \u043F\u0435\u0440\u0435\u0432\u0456\u0440\u043A\u0443: AI \u043D\u0456\u043A\u043E\u043B\u0438 \u043D\u0456\u0447\u043E\u0433\u043E \u043D\u0435 \u043D\u0430\u0434\u0441\u0438\u043B\u0430\u0454 \u043A\u043B\u0456\u0454\u043D\u0442\u0443 \u0439 \u043D\u0435 \u0443\u0445\u0432\u0430\u043B\u044E\u0454 \u043A\u043B\u0456\u043D\u0456\u0447\u043D\u0438\u0445 \u0440\u0456\u0448\u0435\u043D\u044C. \u0412\u0438\u043A\u043E\u0440\u0438\u0441\u0442\u0430\u043D\u043D\u044F \u0432\u0438\u043C\u0456\u0440\u044E\u0454\u0442\u044C\u0441\u044F \u0432 \u043A\u0440\u0435\u0434\u0438\u0442\u0430\u0445, \u0456 \u043A\u043E\u0436\u0435\u043D \u0442\u0430\u0440\u0438\u0444 \u043C\u0430\u0454 \u043C\u0456\u0441\u044F\u0447\u043D\u0438\u0439 \u043B\u0456\u043C\u0456\u0442.",icon:"bi bi-stars",visible:!0},{id:"23",key:"client_portal",category:"features",question:"\u0427\u0438 \u043C\u0430\u044E\u0442\u044C \u043C\u043E\u0457 \u043A\u043B\u0456\u0454\u043D\u0442\u0438 \u0441\u0442\u0432\u043E\u0440\u044E\u0432\u0430\u0442\u0438 \u0430\u043A\u0430\u0443\u043D\u0442?",answer:"\u041D\u0456. \u041F\u043E\u0440\u0442\u0430\u043B \u043F\u0440\u0430\u0446\u044E\u0454 \u0437\u0430 \u043F\u0440\u0438\u0432\u0430\u0442\u043D\u0438\u043C \u043F\u043E\u0441\u0438\u043B\u0430\u043D\u043D\u044F\u043C, \u0442\u043E\u0436 \u043A\u043B\u0456\u0454\u043D\u0442\u0438 \u0432\u0456\u0434\u043A\u0440\u0438\u0432\u0430\u044E\u0442\u044C \u043F\u043B\u0430\u043D\u0438, \u0434\u043E\u043A\u0443\u043C\u0435\u043D\u0442\u0438, \u043F\u0440\u043E\u0433\u0440\u0435\u0441 \u0442\u0430 \u0456\u0441\u0442\u043E\u0440\u0456\u044E \u0432\u0456\u0437\u0438\u0442\u0456\u0432 \u0431\u0435\u0437 \u0436\u043E\u0434\u043D\u043E\u0457 \u0440\u0435\u0454\u0441\u0442\u0440\u0430\u0446\u0456\u0457. \u041F\u043E\u0440\u0442\u0430\u043B \u0434\u043E\u0441\u0442\u0443\u043F\u043D\u0438\u0439 \u0456 \u043D\u0430 \u0431\u0435\u0437\u043A\u043E\u0448\u0442\u043E\u0432\u043D\u043E\u043C\u0443 \u0442\u0430\u0440\u0438\u0444\u0456.",icon:"bi bi-person-badge",visible:!0},{id:"24",key:"reminders",category:"features",question:"\u0427\u0438 \u043D\u0430\u0433\u0430\u0434\u0443\u0454 Vitena \u043A\u043B\u0456\u0454\u043D\u0442\u0430\u043C \u043F\u0440\u043E \u0437\u0430\u043F\u0438\u0441\u0438?",answer:"\u0422\u0430\u043A, \u0430\u0432\u0442\u043E\u043C\u0430\u0442\u0438\u0447\u043D\u043E \u0442\u0430 \u043C\u043E\u0432\u043E\u044E \u043A\u043B\u0456\u0454\u043D\u0442\u0430. \u041A\u043E\u0436\u0435\u043D \u0437\u0430\u043F\u0438\u0441 \u0441\u0442\u0432\u043E\u0440\u044E\u0454 \u043F\u0456\u0434\u0442\u0432\u0435\u0440\u0434\u0436\u0435\u043D\u043D\u044F \u0442\u0430 \u043D\u0430\u0433\u0430\u0434\u0443\u0432\u0430\u043D\u043D\u044F \u0437\u0430 \u043E\u0431\u0440\u0430\u043D\u0438\u0439 \u0432\u0430\u043C\u0438 \u0447\u0430\u0441, \u0430 \u0442\u0430\u043A\u043E\u0436 \u043F\u043E\u0432\u0456\u0434\u043E\u043C\u043B\u0435\u043D\u043D\u044F, \u044F\u043A\u0449\u043E \u0437\u0430\u043F\u0438\u0441 \u043F\u0435\u0440\u0435\u043D\u043E\u0441\u0438\u0442\u044C\u0441\u044F. \u0412\u0430\u0441 \u0442\u0435\u0436 \u0441\u043F\u043E\u0432\u0456\u0449\u0430\u044E\u0442\u044C \u043F\u0440\u043E \u043D\u043E\u0432\u0456 \u0437\u0430\u043F\u0438\u0441\u0438, \u0437\u0430 \u0431\u0430\u0436\u0430\u043D\u043D\u044F\u043C \u0433\u043E\u043B\u043E\u0441\u043E\u0432\u0438\u043C \u043E\u0433\u043E\u043B\u043E\u0448\u0435\u043D\u043D\u044F\u043C.",icon:"bi bi-bell",visible:!0},{id:"25",key:"roles",category:"technical",question:"\u0427\u0438 \u043C\u043E\u0436\u0443 \u044F \u043A\u043E\u043D\u0442\u0440\u043E\u043B\u044E\u0432\u0430\u0442\u0438, \u0449\u043E \u0431\u0430\u0447\u0438\u0442\u044C \u043C\u043E\u044F \u043A\u043E\u043C\u0430\u043D\u0434\u0430?",answer:"\u0422\u0430\u043A. \u0404 \u0442\u0440\u0438 \u0440\u043E\u043B\u0456: \u0410\u0434\u043C\u0456\u043D\u0456\u0441\u0442\u0440\u0430\u0442\u043E\u0440 \u0431\u0456\u0437\u043D\u0435\u0441\u0443, \u0424\u0430\u0445\u0456\u0432\u0435\u0446\u044C \u0456 \u0410\u0441\u0438\u0441\u0442\u0435\u043D\u0442. \u0410\u0441\u0438\u0441\u0442\u0435\u043D\u0442 \u0432\u0435\u0434\u0435 \u0437\u0430\u043F\u0438\u0441\u0438 \u0442\u0430 \u043A\u043E\u043D\u0442\u0430\u043A\u0442\u043D\u0456 \u0434\u0430\u043D\u0456, \u043D\u0435 \u0432\u0456\u0434\u043A\u0440\u0438\u0432\u0430\u044E\u0447\u0438 \u043A\u043B\u0456\u043D\u0456\u0447\u043D\u0438\u0445 \u043A\u0430\u0440\u0442\u043E\u043A. \u041F\u0440\u0430\u0432\u0430 \u043F\u043E\u0432\u0442\u043E\u0440\u043D\u043E \u043F\u0435\u0440\u0435\u0432\u0456\u0440\u044F\u044E\u0442\u044C\u0441\u044F \u043D\u0430 \u0441\u0435\u0440\u0432\u0435\u0440\u0456 \u043F\u0456\u0434 \u0447\u0430\u0441 \u043A\u043E\u0436\u043D\u043E\u0433\u043E \u0437\u0430\u043F\u0438\u0441\u0443.",icon:"bi bi-people",visible:!0},{id:"26",key:"languages",category:"technical",question:"\u042F\u043A\u0456 \u043C\u043E\u0432\u0438 \u043F\u0456\u0434\u0442\u0440\u0438\u043C\u0443\u0454 Vitena?",answer:"\u0406\u043D\u0442\u0435\u0440\u0444\u0435\u0439\u0441 \u0434\u043E\u0441\u0442\u0443\u043F\u043D\u0438\u0439 \u0443\u043A\u0440\u0430\u0457\u043D\u0441\u044C\u043A\u043E\u044E, \u0430\u043D\u0433\u043B\u0456\u0439\u0441\u044C\u043A\u043E\u044E, \u0456\u0441\u043F\u0430\u043D\u0441\u044C\u043A\u043E\u044E, \u0442\u0443\u0440\u0435\u0446\u044C\u043A\u043E\u044E, \u043D\u0456\u043C\u0435\u0446\u044C\u043A\u043E\u044E, \u043D\u0456\u0434\u0435\u0440\u043B\u0430\u043D\u0434\u0441\u044C\u043A\u043E\u044E \u0442\u0430 \u043F\u043E\u0440\u0442\u0443\u0433\u0430\u043B\u044C\u0441\u044C\u043A\u043E\u044E. \u041B\u0438\u0441\u0442\u0438 \u0432\u0430\u0448\u0438\u043C \u043A\u043B\u0456\u0454\u043D\u0442\u0430\u043C \u043F\u0438\u0448\u0443\u0442\u044C\u0441\u044F \u043C\u043E\u0432\u043E\u044E \u043A\u043B\u0456\u0454\u043D\u0442\u0430, \u0432\u0437\u044F\u0442\u043E\u044E \u0437 \u0439\u043E\u0433\u043E \u043A\u0430\u0440\u0442\u043A\u0438, \u0430 \u043D\u0435 \u0432\u0430\u0448\u043E\u044E.",icon:"bi bi-translate",visible:!0},{id:"27",key:"gdpr",category:"technical",question:"\u0427\u0438 \u0432\u0456\u0434\u043F\u043E\u0432\u0456\u0434\u0430\u0454 Vitena \u0432\u0438\u043C\u043E\u0433\u0430\u043C GDPR?",answer:"Vitena \u043F\u043E\u0431\u0443\u0434\u043E\u0432\u0430\u043D\u0430 \u0437\u0430 GDPR \u0432\u0456\u0434 \u0441\u0430\u043C\u043E\u0433\u043E \u043F\u043E\u0447\u0430\u0442\u043A\u0443: \u0448\u0438\u0444\u0440\u0443\u0432\u0430\u043D\u043D\u044F \u043F\u0456\u0434 \u0447\u0430\u0441 \u043F\u0435\u0440\u0435\u0434\u0430\u0432\u0430\u043D\u043D\u044F, \u0437\u0430\u0448\u0438\u0444\u0440\u043E\u0432\u0430\u043D\u0435 \u0441\u0445\u043E\u0432\u0438\u0449\u0435 \u0444\u0430\u0439\u043B\u0456\u0432, \u0440\u043E\u0437\u043C\u0456\u0449\u0435\u043D\u043D\u044F \u0432 \u0404\u0421 (\u0424\u0440\u0430\u043D\u043A\u0444\u0443\u0440\u0442), \u0456\u0437\u043E\u043B\u044F\u0446\u0456\u044F \u043A\u043E\u0436\u043D\u043E\u0433\u043E \u0431\u0456\u0437\u043D\u0435\u0441\u0443 \u043D\u0430 \u0440\u0456\u0432\u043D\u0456 \u0441\u0445\u0435\u043C\u0438 \u0431\u0430\u0437\u0438 \u0434\u0430\u043D\u0438\u0445. \u042E\u0440\u0438\u0434\u0438\u0447\u043D\u043E \u0432\u0438 \u0454 \u043A\u043E\u043D\u0442\u0440\u043E\u043B\u0435\u0440\u043E\u043C \u0434\u0430\u043D\u0438\u0445, \u0430 Vitena \u2014 \u0432\u0430\u0448\u0438\u043C \u043E\u0431\u0440\u043E\u0431\u043D\u0438\u043A\u043E\u043C; \u0434\u0430\u043D\u0456 \u043A\u043B\u0456\u0454\u043D\u0442\u0430 \u0432\u0438 \u043C\u043E\u0436\u0435\u0442\u0435 \u0435\u043A\u0441\u043F\u043E\u0440\u0442\u0443\u0432\u0430\u0442\u0438 \u0430\u0431\u043E \u0432\u0438\u0434\u0430\u043B\u0438\u0442\u0438 \u0441\u0430\u043C\u043E\u0441\u0442\u0456\u0439\u043D\u043E \u0437\u0430 \u043A\u0456\u043B\u044C\u043A\u0430 \u043A\u043B\u0456\u043A\u0456\u0432.",icon:"bi bi-shield-lock",visible:!0},{id:"28",key:"payments_processing",category:"billing",question:"\u0427\u0438 \u043C\u043E\u0436\u0443 \u044F \u043F\u0440\u0438\u0439\u043C\u0430\u0442\u0438 \u043E\u043F\u043B\u0430\u0442\u0443 \u043A\u0430\u0440\u0442\u043A\u043E\u044E \u0447\u0435\u0440\u0435\u0437 Vitena?",answer:"\u041F\u043E\u043A\u0438 \u043D\u0456: \u0456\u043D\u0442\u0435\u0433\u0440\u043E\u0432\u0430\u043D\u0438\u0439 \u043F\u0440\u0438\u0439\u043E\u043C \u043F\u043B\u0430\u0442\u0435\u0436\u0456\u0432 \u0443 \u0440\u043E\u0437\u0440\u043E\u0431\u0446\u0456. \u0421\u044C\u043E\u0433\u043E\u0434\u043D\u0456 \u0432\u0438 \u043F\u0440\u0438\u0439\u043C\u0430\u0454\u0442\u0435 \u043E\u043F\u043B\u0430\u0442\u0443 \u0443 \u0437\u0440\u0443\u0447\u043D\u0438\u0439 \u0432\u0430\u043C \u0441\u043F\u043E\u0441\u0456\u0431 (\u043F\u0435\u0440\u0435\u043A\u0430\u0437, \u0442\u0435\u0440\u043C\u0456\u043D\u0430\u043B, \u0432\u043B\u0430\u0441\u043D\u0438\u0439 \u043F\u0440\u043E\u0432\u0430\u0439\u0434\u0435\u0440) \u0456 \u0444\u0456\u043A\u0441\u0443\u0454\u0442\u0435 \u0457\u0457 \u0432 \u0440\u043E\u0437\u0434\u0456\u043B\u0456 \u043D\u0430\u0434\u0445\u043E\u0434\u0436\u0435\u043D\u044C, \u044F\u043A\u0438\u0439 \u0432\u0435\u0434\u0435 \u043E\u0431\u043B\u0456\u043A \u0456 \u0437\u0432\u0456\u0442\u043D\u0456\u0441\u0442\u044C \u0456\u0437 \u043F\u0456\u0434\u0442\u0440\u0438\u043C\u043A\u043E\u044E \u043A\u0456\u043B\u044C\u043A\u043E\u0445 \u0432\u0430\u043B\u044E\u0442 \u0442\u0430 \u0435\u043A\u0441\u043F\u043E\u0440\u0442\u043E\u043C \u0443 CSV/Excel.",icon:"bi bi-credit-card-2-front",visible:!0},{id:"29",key:"downgrade",category:"billing",question:"\u0429\u043E \u0441\u0442\u0430\u043D\u0435\u0442\u044C\u0441\u044F, \u044F\u043A\u0449\u043E \u044F \u043F\u0440\u0438\u043F\u0438\u043D\u044E \u043F\u043B\u0430\u0442\u0438\u0442\u0438?",answer:"\u0412\u0430\u0448 \u0430\u043A\u0430\u0443\u043D\u0442 \u043D\u0435 \u0431\u043B\u043E\u043A\u0443\u0454\u0442\u044C\u0441\u044F \u0439 \u043D\u0435 \u0432\u0438\u0434\u0430\u043B\u044F\u0454\u0442\u044C\u0441\u044F, \u0430 \u043F\u043E\u0432\u0435\u0440\u0442\u0430\u0454\u0442\u044C\u0441\u044F \u043D\u0430 \u0431\u0435\u0437\u043A\u043E\u0448\u0442\u043E\u0432\u043D\u0438\u0439 \u0442\u0430\u0440\u0438\u0444. \u0414\u0430\u043D\u0456 \u0437\u0430\u043B\u0438\u0448\u0430\u044E\u0442\u044C\u0441\u044F, \u0440\u0435\u0446\u0435\u043F\u0446\u0456\u044F \u043F\u0440\u0430\u0446\u044E\u0454 \u0434\u0430\u043B\u0456, \u0430 \u0440\u0435\u0448\u0442\u0430 \u0456\u043D\u0441\u0442\u0440\u0443\u043C\u0435\u043D\u0442\u0456\u0432 \u043F\u043E\u0432\u0435\u0440\u0442\u0430\u0454\u0442\u044C\u0441\u044F \u043F\u0456\u0441\u043B\u044F \u043F\u043E\u043D\u043E\u0432\u043B\u0435\u043D\u043D\u044F \u043F\u0456\u0434\u043F\u0438\u0441\u043A\u0438.",icon:"bi bi-arrow-down-circle",visible:!0},{id:"30",key:"insurance_payers",category:"features",question:"\u0427\u0438 \u043C\u043E\u0436\u0443\u0442\u044C \u043A\u043B\u0456\u0454\u043D\u0442\u0438 \u0444\u0456\u043B\u044C\u0442\u0440\u0443\u0432\u0430\u0442\u0438 \u0437\u0430 \u0441\u0442\u0440\u0430\u0445\u043E\u0432\u043E\u044E, \u044F\u043A\u0443 \u044F \u043F\u0440\u0438\u0439\u043C\u0430\u044E?",answer:"\u0422\u0430\u043A. \u0412\u0438 \u043F\u0435\u0440\u0435\u043B\u0456\u0447\u0443\u0454\u0442\u0435 \u0441\u0442\u0440\u0430\u0445\u043E\u0432\u0456 \u0442\u0430 \u043E\u0440\u0433\u0430\u043D\u0456\u0437\u0430\u0446\u0456\u0457, \u0437 \u044F\u043A\u0438\u043C\u0438 \u043F\u0440\u0430\u0446\u044E\u0454\u0442\u0435, \u0430 \u0432\u0456\u0434\u0432\u0456\u0434\u0443\u0432\u0430\u0447\u0456 \u043A\u0430\u0442\u0430\u043B\u043E\u0433\u0443 \u0444\u0456\u043B\u044C\u0442\u0440\u0443\u044

1E\u0442\u044C \u0437\u0430 \u0432\u043B\u0430\u0441\u043D\u0438\u043C \u043F\u043E\u043A\u0440\u0438\u0442\u0442\u044F\u043C. \u041A\u043E\u0436\u0435\u043D \u043F\u043B\u0430\u0442\u043D\u0438\u043A \u043C\u043E\u0436\u0435 \u043C\u0430\u0442\u0438 \u0432\u043B\u0430\u0441\u043D\u0438\u0439 \u0443\u0437\u0433\u043E\u0434\u0436\u0435\u043D\u0438\u0439 \u0442\u0430\u0440\u0438\u0444, \u0430 \u043F\u0456\u0434 \u0447\u0430\u0441 \u0437\u0430\u043F\u0438\u0441\u0443 \u0437\u0430\u0437\u043D\u0430\u0447\u0430\u0454\u0442\u044C\u0441\u044F, \u0445\u0442\u043E \u043F\u043B\u0430\u0442\u0438\u0442\u044C, \u0442\u043E\u0436 \u043F\u043E\u0442\u0440\u0456\u0431\u043D\u0430 \u0446\u0456\u043D\u0430 \u0437\u0430\u0441\u0442\u043E\u0441\u043E\u0432\u0443\u0454\u0442\u044C\u0441\u044F \u0431\u0435\u0437 \u043F\u043E\u0432\u0442\u043E\u0440\u043D\u0438\u0445 \u0437\u0430\u043F\u0438\u0442\u0430\u043D\u044C. \u041F\u043E\u043B\u0456\u0441\u0456\u0432 \u043C\u0438 \u043D\u0435 \u043F\u0435\u0440\u0435\u0432\u0456\u0440\u044F\u0454\u043C\u043E: \u0456 \u0437\u0430\u044F\u0432\u0430, \u0456 \u0442\u0430\u0440\u0438\u0444\u0438 \u0432\u0430\u0448\u0456.",icon:"bi bi-shield-check",visible:!0},{id:"31",key:"service_pricing",category:"features",question:"\u0427\u0438 \u043C\u043E\u0436\u0443 \u044F \u043E\u043F\u0443\u0431\u043B\u0456\u043A\u0443\u0432\u0430\u0442\u0438 \u0441\u0432\u043E\u0457 \u0446\u0456\u043D\u0438?",answer:"\u0422\u0430\u043A. \u0412\u0438 \u0432\u0438\u0437\u043D\u0430\u0447\u0430\u0454\u0442\u0435, \u0449\u043E \u043F\u0440\u043E\u043F\u043E\u043D\u0443\u0454\u0442\u0435, \u0441\u043A\u0456\u043B\u044C\u043A\u0438 \u0446\u0435 \u0442\u0440\u0438\u0432\u0430\u0454 \u0456 \u0441\u043A\u0456\u043B\u044C\u043A\u0438 \u043A\u043E\u0448\u0442\u0443\u0454 \u2014 \u0437\u0430 \u043F\u043E\u0442\u0440\u0435\u0431\u0438 \u043E\u043A\u0440\u0435\u043C\u043E \u0434\u043B\u044F \u043A\u043E\u0436\u043D\u043E\u0433\u043E \u0444\u0430\u0445\u0456\u0432\u0446\u044F \u0442\u0430 \u043A\u043E\u0436\u043D\u043E\u0433\u043E \u043F\u043B\u0430\u0442\u043D\u0438\u043A\u0430 \u2014 \u0456 \u043F\u0443\u0431\u043B\u0456\u043A\u0443\u0454\u0442\u0435 \u0446\u0435 \u044F\u043A \u043F\u0440\u0430\u0439\u0441-\u043B\u0438\u0441\u0442 \u0443 \u0441\u0432\u043E\u0454\u043C\u0443 \u043F\u0443\u0431\u043B\u0456\u0447\u043D\u043E\u043C\u0443 \u043F\u0440\u043E\u0444\u0456\u043B\u0456, \u0449\u043E\u0431 \u043A\u043B\u0456\u0454\u043D\u0442 \u0437\u043D\u0430\u0432 \u0441\u0443\u043C\u0443 \u0449\u0435 \u0434\u043E \u0437\u0430\u043F\u0438\u0441\u0443. \u0426\u0435 \u043D\u0435 \u043E\u0431\u043E\u0432\u2019\u044F\u0437\u043A\u043E\u0432\u043E: \u044F\u043A\u0449\u043E \u0432\u0430\u0448\u0430 \u043F\u0440\u0430\u043A\u0442\u0438\u043A\u0430 \u043E\u043F\u0438\u0441\u0443\u0454\u0442\u044C\u0441\u044F \u043E\u0434\u043D\u0456\u0454\u044E \u0446\u0456\u043D\u043E\u044E \u043A\u043E\u043D\u0441\u0443\u043B\u044C\u0442\u0430\u0446\u0456\u0457, \u043B\u0438\u0448\u0430\u0439\u0442\u0435\u0441\u044F \u0437 \u043D\u0435\u044E.",icon:"bi bi-tags",visible:!0},{id:"32",key:"front_desk",category:"features",question:"\u0427\u0438 \u043F\u043E\u0442\u0440\u0456\u0431\u0435\u043D \u043C\u0435\u043D\u0456 \u0430\u043F\u0430\u0440\u0430\u0442 \u0435\u043B\u0435\u043A\u0442\u0440\u043E\u043D\u043D\u043E\u0457 \u0447\u0435\u0440\u0433\u0438 \u0443 \u0437\u043E\u043D\u0456 \u043E\u0447\u0456\u043A\u0443\u0432\u0430\u043D\u043D\u044F?",answer:"\u041D\u0456. \u0415\u043A\u0440\u0430\u043D \u0441\u0442\u0456\u0439\u043A\u0438 \u0440\u0435\u0454\u0441\u0442\u0440\u0430\u0446\u0456\u0457 \u043F\u043E\u043A\u0430\u0437\u0443\u0454, \u0445\u0442\u043E \u043F\u0440\u0438\u0439\u0448\u043E\u0432, \u0445\u0442\u043E \u0447\u0435\u043A\u0430\u0454 \u0456 \u0445\u0442\u043E \u0432 \u043A\u0430\u0431\u0456\u043D\u0435\u0442\u0456; \u0444\u0430\u0445\u0456\u0432\u0435\u0446\u044C \u0432\u0438\u043A\u043B\u0438\u043A\u0430\u0454 \u043D\u0430\u0441\u0442\u0443\u043F\u043D\u043E\u0433\u043E \u043E\u0434\u043D\u0456\u0454\u044E \u043A\u043D\u043E\u043F\u043A\u043E\u044E, \u0430 \u0435\u043A\u0440\u0430\u043D \u0443 \u0437\u043E\u043D\u0456 \u043E\u0447\u0456\u043A\u0443\u0432\u0430\u043D\u043D\u044F \u043F\u043E\u043A\u0430\u0437\u0443\u0454 \u0456\u043C\u2019\u044F \u0442\u0430 \u043E\u0437\u0432\u0443\u0447\u0443\u0454 \u0439\u043E\u0433\u043E. \u0412\u0456\u043D \u043F\u0440\u0430\u0446\u044E\u0454 \u0443 \u0431\u0440\u0430\u0443\u0437\u0435\u0440\u0456 \u0442\u0435\u043B\u0435\u0432\u0456\u0437\u043E\u0440\u0430, \u044F\u043A\u0438\u0439 \u0443 \u0432\u0430\u0441 \u0443\u0436\u0435 \u0454, \u0442\u043E\u0436 \u043D\u0435 \u0442\u0440\u0435\u0431\u0430 \u043D\u0456 \u043F\u0440\u0438\u043D\u0442\u0435\u0440\u0430 \u0442\u0430\u043B\u043E\u043D\u0456\u0432, \u043D\u0456 \u043A\u0456\u043E\u0441\u043A\u0430. \u041F\u0430\u0446\u0456\u0454\u043D\u0442\u0430 \u0431\u0435\u0437 \u0437\u0430\u043F\u0438\u0441\u0443 \u0440\u0435\u0454\u0441\u0442\u0440\u0443\u044

1E\u0442\u044C \u0441\u0435\u043A\u0443\u043D\u0434 \u0437\u0430 \u043F\u2019\u044F\u0442\u043D\u0430\u0434\u0446\u044F\u0442\u044C, \u0430 \u0432\u0456\u0437\u0438\u0442 \u0456\u0437 \u043F\u0435\u0440\u0435\u0445\u043E\u0434\u043E\u043C \u043C\u0456\u0436 \u043A\u0430\u0431\u0456\u043D\u0435\u0442\u0430\u043C\u0438 \u0432\u0435\u0434\u0435\u0442\u044C\u0441\u044F \u044F\u043A \u043E\u0434\u0438\u043D \u0432\u0456\u0437\u0438\u0442.",icon:"bi bi-hospital",visible:!0},{id:"33",key:"informed_consent",category:"features",question:"\u0427\u0438 \u043F\u043E\u043A\u0440\u0438\u0432\u0430\u0454 Vitena \u0456\u043D\u0444\u043E\u0440\u043C\u043E\u0432\u0430\u043D\u0443 \u0437\u0433\u043E\u0434\u0443?",answer:"\u0422\u0430\u043A, \u044F\u043A \u043F\u043E\u0432\u043D\u043E\u0446\u0456\u043D\u043D\u0438\u0439 \u0437\u0430\u043F\u0438\u0441 \u0437\u0433\u043E\u0434\u0438, \u0430 \u043D\u0435 \u044F\u043A \u0430\u043D\u043A\u0435\u0442\u0443. \u0428\u0430\u0431\u043B\u043E\u043D\u0438 \u0432\u0435\u0440\u0441\u0456\u0439\u043E\u0432\u0430\u043D\u0456 \u0439 \u0437\u0430\u043C\u043E\u0440\u043E\u0436\u0443\u044E\u0442\u044C\u0441\u044F \u043F\u0456\u0441\u043B\u044F \u043F\u0443\u0431\u043B\u0456\u043A\u0430\u0446\u0456\u0457, \u0437\u0430\u043F\u0438\u0442 \u0456\u0434\u0435 \u0441\u0430\u043C, \u0449\u043E\u0439\u043D\u043E \u043F\u0456\u0434\u0442\u0432\u0435\u0440\u0434\u0436\u0435\u043D\u043E \u0432\u0456\u0437\u0438\u0442 \u043D\u0430 \u043F\u0440\u0438\u0432\u2019\u044F\u0437\u0430\u043D\u0443 \u043F\u043E\u0441\u043B\u0443\u0433\u0443, \u0430 \u043F\u0430\u0446\u0456\u0454\u043D\u0442 \u043F\u0456\u0434\u043F\u0438\u0441\u0443\u0454 \u0431\u0435\u0437 \u0432\u0445\u043E\u0434\u0443 \u043D\u0430 \u0432\u043B\u0430\u0441\u043D\u043E\u043C\u0443 \u0442\u0435\u043B\u0435\u0444\u043E\u043D\u0456 \u0430\u0431\u043E \u0443 \u043A\u043B\u0456\u043D\u0456\u0446\u0456 \u043D\u0430 \u0432\u0430\u0448\u043E\u043C\u0443 \u043F\u043B\u0430\u043D\u0448\u0435\u0442\u0456. \u041F\u0456\u0434\u043F\u0438\u0441\u0430\u043D\u0438\u0439 \u0442\u0435\u043A\u0441\u0442, \u043F\u0456\u0434\u043F\u0438\u0441 \u0456 \u0434\u043E\u043A\u0430\u0437\u043E\u0432\u0438\u0439 \u0441\u043B\u0456\u0434 \u0437\u0431\u0435\u0440\u0456\u0433\u0430\u044E\u0442\u044C\u0441\u044F \u0443 PDF, \u0434\u0435 \u043D\u0430\u0437\u0432\u0430\u043D\u043E \u043E\u0431\u0438\u0434\u0432\u0456 \u0441\u0442\u043E\u0440\u043E\u043D\u0438, \u0430 \u0432\u0456\u0434\u043A\u043B\u0438\u043A\u0430\u043D\u043D\u044F \u043F\u0438\u0448\u0435\u0442\u044C\u0441\u044F \u044F\u043A \u043D\u043E\u0432\u0438\u0439 \u0437\u0430\u043F\u0438\u0441: \u043D\u0456\u0449\u043E \u043D\u0456\u043A\u043E\u043B\u0438 \u043D\u0435 \u0440\u0435\u0434\u0430\u0433\u0443\u0454\u0442\u044C\u0441\u044F \u0456 \u043D\u0435 \u0432\u0438\u0434\u0430\u043B\u044F\u0454\u0442\u044C\u0441\u044F.",icon:"bi bi-file-earmark-check",visible:!0},{id:"34",key:"self_check_in",category:"features",question:"\u0427\u0438 \u043C\u043E\u0436\u0443\u0442\u044C \u043F\u0430\u0446\u0456\u0454\u043D\u0442\u0438 \u0440\u0435\u0454\u0441\u0442\u0440\u0443\u0432\u0430\u0442\u0438\u0441\u044F \u0441\u0430\u043C\u0456?",answer:"\u0422\u0430\u043A. \u041B\u0438\u0448\u0456\u0442\u044C \u0435\u043A\u0440\u0430\u043D \u0440\u0435\u0454\u0441\u0442\u0440\u0430\u0446\u0456\u0457 \u0432\u0456\u0434\u043A\u0440\u0438\u0442\u0438\u043C \u043D\u0430 \u0431\u0443\u0434\u044C-\u044F\u043A\u043E\u043C\u0443 \u043F\u043B\u0430\u043D\u0448\u0435\u0442\u0456, \u043D\u043E\u0443\u0442\u0431\u0443\u0446\u0456 \u0447\u0438 \u0441\u0442\u0430\u0440\u043E\u043C\u0443 \u0442\u0435\u043B\u0435\u0444\u043E\u043D\u0456 \u0431\u0456\u043B\u044F \u0434\u0432\u0435\u0440\u0435\u0439 \u2014 \u0430\u0431\u043E \u043D\u0435\u0445\u0430\u0439 \u043F\u0430\u0446\u0456\u0454\u043D\u0442\u0438 \u0440\u0435\u0454\u0441\u0442\u0440\u0443\u044E\u0442\u044C\u0441\u044F \u0437 \u0432\u043B\u0430\u0441\u043D\u043E\u0433\u043E \u0442\u0435\u043B\u0435\u0444\u043E\u043D\u0430 \u0437\u0430 \u043F\u043E\u0441\u0438\u043B\u0430\u043D\u043D\u044F\u043C \u0456\u0437 \u043B\u0438\u0441\u0442\u0430-\u043D\u0430\u0433\u0430\u0434\u0443\u0432\u0430\u043D\u043D\u044F. \u0412\u043E\u043D\u0438 \u0432\u0432\u043E\u0434\u044F\u0442\u044C \u043F\u0440\u0456\u0437\u0432\u0438\u0449\u0435 \u0439 \u043F\u0456\u0434\u0442\u0432\u0435\u0440\u0434\u0436\u0443\u044

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