https://www.comunikcrm.com/_next/static/chunks/pages/contactcenter/features/evaluation-a27ca22d5fb7ced9.js

1(self.webpackChunk_N_E=self.webpackChunk_N_E||[]).push([[5306],{8643:function(e,t,a){(window.__NEXT_P=window.__NEXT_P||[]).push(["/contactcenter/features/evaluation",function(){return a(569)}])},9099:function(e,t,a){"use strict";a.d(t,{Z:function(){return p}});var n=a(5893),r=a(1664),s=a.n(r),c=a(5575),i=a(8302),o=a(7294);let l=o.forwardRef(function(e,t){return o.createElement("svg",Object.assign({xmlns:"http://www.w3.org/2000/svg",viewBox:"0 0 20 20",fill:"currentColor","aria-hidden":"true",ref:t},e),o.createElement("path",{d:"M2 3a1 1 0 011-1h2.153a1 1 0 01.986.836l.74 4.435a1 1 0 01-.54 1.06l-1.548.773a11.037 11.037 0 006.105 6.105l.774-1.548a1 1 0 011.059-.54l4.435.74a1 1 0 01.836.986V17a1 1 0 01-1 1h-2C7.82 18 2 12.18 2 5V3z"}))});var d=a(20);let u=o.forwardRef(function(e,t){return o.createElement("svg",Object.assign({xmlns:"http://www.w3.org/2000/svg",viewBox:"0 0 20 20",fill:"currentColor","aria-hidden":"true",ref:t},e),o.createElement("path",{d:"M10.394 2.08a1 1 0 00-.788 0l-7 3a1 1 0 000 1.84L5.25 8.051a.999.999 0 01.356-.257l4-1.714a1 1 0 11.788 1.838L7.667 9.088l1.94.831a1 1 0 00.787 0l7-3a1 1 0 000-1.838l-7-3zM3.31 9.397L5 10.12v4.102a8.969 8.969 0 00-1.05-.174 1 1 0 01-.89-.89 11.115 11.115 0 01.25-3.762zM9.3 16.573A9.026 9.026 0 007 14.935v-3.957l1.818.78a3 3 0 002.364 0l5.508-2.361a11.026 11.026 0 01.25 3.762 1 1 0 01-.89.89 8.968 8.968 0 00-5.35 2.524 1 1 0 01-1.4 0zM6 18a1 1 0 001-1v-2.065a8.935 8.935 0 00-2-.712V17a1 1 0 001 1z"}))}),x=o.forwardRef(function(e,t){return o.createElement("svg",Object.assign({xmlns:"http://www.w3.org/2000/svg",viewBox:"0 0 20 20",fill:"currentColor","aria-hidden":"true",ref:t},e),o.createElement("path",{d:"M5 4a1 1 0 00-2 0v7.268a2 2 0 000 3.464V16a1 1 0 102 0v-1.268a2 2 0 000-3.464V4zM11 4a1 1 0 10-2 0v1.268a2 2 0 000 3.464V16a1 1 0 102 0V8.732a2 2 0 000-3.464V4zM16 3a1 1 0 011 1v7.268a2 2 0 010 3.464V16a1 1 0 11-2 0v-1.268a2 2 0 010-3.464V4a1 1 0 011-1z"}))}),m=o.forwardRef(function(e,t){return o.createElement("svg",Object.assign({xmlns:"http://www.w3.org/2000/svg",viewBox:"0 0 20 20",fill:"currentColor","aria-hidden":"true",ref:t},e),o.createElement("path",{d:"M2 10a8 8 0 018-8v8h8a8 8 0 11-16 0z"}),o.createElement("path",{d:"M12 2.252A8.014 8.014 0 0117.748 8H12V2.252z"}))}),h=o.forwardRef(function(e,t){return o.createElement("svg",Object.assign({xmlns:"http://www.w3.org/2000/svg",viewBox:"0 0 20 20",fill:"currentColor","aria-hidden":"true",ref:t},e),o.createElement("path",{fillRule:"evenodd",d:"M18 10a8 8 0 11-16 0 8 8 0 0116 0zm-6-3a2 2 0 11-4 0 2 2 0 014 0zm-2 4a5 5 0 00-4.546 2.916A5.986 5.986 0 0010 16a5.986 5.986 0 004.546-2.084A5 5 0 0010 11z",clipRule:"evenodd"}))}),f=[{name:"Tableau de bord",href:"/contactcenter/features/dashboard",icon:c.Z},{name:"Contacts",href:"/contactcenter/features/contacts",icon:i.Z},{name:"Rappels",href:"/contactcenter/features/rappels",icon:l},{name:"Enregistrements",href:"/contactcenter/features/enregistrements",icon:d.Z},{name:"Grilles d'\xe9valuation",href:"/contactcenter/features/evaluation",icon:u},{name:"Appels sortants",href:"/contactcenter/features/appels",icon:l},{name:"Supervision",href:"/contactcenter/features/supervision",icon:x},{name:"Statistiques",href:"/contactcenter/features/statistics",icon:m},{name:"Interface agent",href:"/contactcenter/features/agent",icon:h}],v=()=>(0,n.jsx)("div",{className:"shadow bg-white z-40 sticky top-0",children:(0,n.jsx)("nav",{className:"relative max-w-7xl mx-auto px-4 sm:px-6","aria-label":"Global",children:(0,n.jsx)("ul",{className:"flex justify-center py-3 space-x-6 divide-x",children:f.map(e=>(0,n.jsx)("li",{className:"flow-root pl-4",children:(0,n.jsxs)(s(),{href:e.href,className:"group flex flex-col items-center rounded-md text-xs font-medium text-contact-dark hover:text-contact transition ease-in-out duration-150",children:[(0,n.jsx)(e.icon,{className:"h-6 w-6 text-center text-blue-400 group-hover:text-contact","aria-hidden":"true"}),(0,n.jsx)("span",{className:"ml-2",children:e.name})]})},e.name))})})});var p=v},569:function(e,t,a){"use strict";a.r(t),a.d(t,{default:function(){return x}});var n=a(5893),r=a(2962),s=a(5675),c=a.n(s);a(9824);var i=a(5714),o=a(9099),l=a(413),d=a(3469),u=a(567);function x(){return(0,n.jsxs)(u.Z,{children:[(0,n.jsx)(r.PB,{title:"Comunik | Contact Center solutions | evaluation",description:"Comunik Contact Center solutions, Predictive, inbound ans agentless dialing",canonical:"https://www.comunikcrm.com/contactcenter",openGraph:{url:"https://www.comunikcrm.com/contactcenter",title:"Comunik | Contact Center solutions | evaluation",description:"Comunik Contact Center solutions, Predictive, inbound ans agentless dialing",images:[{url:"https://www.comunikcrm.com/contactcenter"}]}}),(0,n.jsx)("div",{className:"bg-gradient-to-t from-white to-blue-100 absolute w-full h-96 -z-10"}),(0,n.jsxs)("div",{children:[(0,n.jsx)(l.Z,{}),(0,n.jsx)(o.Z,{}),(0,n.jsx)(d.Z,{name:"Grille d'\xe9valuation",type:"Fonctionnalit\xe9s",description:"La qualit\xe9 devient quantit\xe9",color:"text-contact"}),(0,n.jsx)("div",{className:"relative max-w-xl mx-auto px-4 py-6 sm:px-6 lg:px-8 lg:max-w-7xl",children:(0,n.jsx)("div",{className:"relative",children:(0,n.jsxs)("div",{className:"lg:grid lg:grid-flow-row-dense lg:grid-cols-2 lg:gap-8 lg:items-start",children:[(0,n.jsx)("div",{className:"lg:col-start-2 col-span-1 lg:mt-4",children:(0,n.jsxs)("div",{className:"",children:[(0,n.jsx)("h2",{className:"text-2xl text-contact font-medium",children:"Votre service qualit\xe9 est dot\xe9 d'un puissant outil de notation pour suivre objectivement tous les aspects qualitatifs de votre m\xe9tier."}),(0,n.jsx)("p",{className:"mt-2 text-xl text-contact-dark font-medium",children:"Un module qui vous permet de donner un score :"}),(0,n.jsx)("div",{className:"",children:(0,n.jsxs)("ul",{className:"list-disc pl-4 text-lg text-gray-500 mt-4",children:[(0,n.jsx)("li",{children:" \xc0 vos agents"}),(0,n.jsx)("li",{children:"\xc0 vos traitements"}),(0,n.jsx)("li",{children:" \xc0 vos RDV"}),(0,n.jsx)("li",{children:"\xc0 vos conversations qui se d\xe9roulent en temps r\xe9el"})]})}),(0,n.jsx)("p",{className:"text-lg text-gray-500 mt-4",children:"Assiduit\xe9, comportement, motivation, respect des r\xe8gles de t\xe9l\xe9-marketing, des techniques de ventes, r\xe9sultats de production : cr\xe9ez vos th\xe8mes et sous-th\xe8mes et param\xe9trez leurs coefficients pour le calcul automatique de leurs moyennes. \xc0 partir de toutes ces donn\xe9es, notez vos agents et vous obtenez ainsi une base de donn\xe9es qualifi\xe9e de votre ressource humaine."})]})}),(0,n.jsx)("div",{className:"lg:col-start-1 col-span-1",children:(0,n.jsx)("div",{className:"relative text-center rounded-md border shadow-xl p-4",children:(0,n.jsx)(c(),{width:1200,height:773,src:"/img/captures/contact/c15.png",alt:"",Layout:"fixed"})})})]})})}),(0,n.jsx)(i.Z,{color:"text-white",color2:"text-contact",bgcolor:"bg-contact rounded-md",link1:"#",link2:"#",gradient:"bg-gradient-to-t from-blue-100 to-white"})]})]})}}},function(e){e.O(0,[1670,567,5957,9774,2888,179],function(){return e(e.s=8643)}),_N_E=e.O()}]);