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1<link rel="preload" href="https://cloud.umami.is/script.js" as="script"/><link rel="preload" href="https://analytics.greenlenspro.com/script.js" as="script"/><meta name="next-size-adjust" content=""/><link rel="icon" href="/favicon.svg" type="image/svg+xml"/><title>Support</title><meta name="description" content="Get support for GreenLens, including contact details, onboarding help, billing guidance, and privacy links."/><meta name="author" content="GreenLens"/><meta name="keywords" content="Pflanzen erkennen App,Pflanzen bestimmen per Foto,Blumen Scanner,Pflanzen Pflege App,plant identifier app,plant care app,plant scanner,plant disease identifier,identificador de plantas,GreenLens"/><link rel="canonical" href="https://greenlenspro.com/support"/><meta property="og:title" content="Support | GreenLens"/><meta property="og:description" content="Get support for GreenLens, including contact details, onboarding help, billing guidance, and privacy links."/><meta property="og:url" content="https://greenlenspro.com/support"/><meta property="og:type" content="website"/><meta name="twitter:card" content="summary_large_image"/><meta name="twitter:title" content="Support | GreenLens"/><meta name="twitter:description" content="Get support for GreenLens, including contact details, onboarding help, billing guidance, and privacy links."/><link rel="icon" href="/favicon.ico?favicon.0b3bf435.ico" sizes="256x256" type="image/x-icon"/>
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1</head><body class="inter_c15e96cb-module__0bjUvq__variable montserrat_c5a0b145-module__19wr9q__variable playfair_display_a34d5231-module__WoRmwW__variable"><div hidden=""><!--$--><!--/$--></div><nav id="navbar" role="navigation" aria-label="Main navigation" class="jsx-3677139f96775556 navbar scrolled"><div class="jsx-3677139f96775556 container"><a class="nav-logo" aria-label="GreenLens Home" href="/">GREENLENS</a><div class="jsx-3677139f96775556 nav-links"><a href="/#features" class="jsx-3677139f96775556">Features</a><a href="/#intelligence" class="jsx-3677139f96775556">Technologie</a><a href="/#faq" class="jsx-3677139f96775556">FAQ</a><a href="/#how" class="jsx-3677139f96775556">So funktioniert es</a><a href="/developers">Developers</a><a href="/support">Support</a><a href="/#cta" class="jsx-3677139f96775556">App laden</a><div class="flex items-center gap-0.5 rounded-full p-[3px] bg-white/5 border border-white/10 text-[10px] font-bold tracking-widest" role="group" aria-label="Language selector"><a href="/support" class="bg-white/15 text-white rounded-full px-3 py-1 block" aria-current="true">DE</a><a href="/support" class="text-white/50 hover:text-white px-3 py-1 transition-colors block">EN</a><a href="/support" class="text-white/50 hover:text-white px-3 py-1 transition-colors block">ES</a></div><a href="/#cta" class="jsx-3677139f96775556 nav-cta">Jetzt starten</a></div><button aria-label="Open menu" aria-expanded="false" class="jsx-3677139f96775556 nav-hamburger"><span class="jsx-3677139f96775556"></span><span class="jsx-3677139f96775556"></span><span class="jsx-3677139f96775556"></span></button></div></nav><main class="support-page"><section class="support-hero"><div class="container support-hero-inner"><p style="margin-bottom:1rem;opacity:0.75"><a href="/">Home</a> / <span>Support</span></p><p class="tag">Support</p><h1>Help for scans, care plans, billing, and account questions.</h1><p class="support-lead">GreenLens helps users identify plants, understand their condition, and keep a collection organized. If something breaks or feels unclear, this is the fastest place to start.</p><div class="support-actions"><a class="btn-primary" href="/cdn-cgi/l/email-protection#6115080c0e21061304040f0d040f1211130e4f020e0c">Email Support</a><a class="btn-outline support-outline" href="/privacy">Privacy Policy</a></div></div></section><section class="support-grid-wrap"><div class="container support-grid"><div class="support-card"><h2>Contact</h2><p>Email us at <a href="/cdn-cgi/l/email-protection#493d202426092e3b2c2c27252c273a393b26672a2624"><span class="__cf_email__" data-cfemail="582c313537183f2a3d3d36343d362b282a37763b3735">[email&#160;protected]</span></a></p><p>Include your device type, app version, and what happened right before the issue.</p></div><div class="support-card"><h2>Common topics</h2><ul class="support-list"><li>Plant identification issues</li><li>Care reminder questions</li><li>Subscriptions and credit purchases</li><li>Account access and saved data</li></ul></div><div class="support-card"><h2>Legal</h2><p>Review our <a href="/privacy">Privacy Policy</a>, <a href="/terms">Terms of Service</a>, and <a href="/imprint">Imprint</a>.</p><p>These links should be used in App Store Connect before submission.</p></div></div></section><section class="support-faq"><div class="container"><div class="support-section-head"><p class="tag">FAQ</p><h2>Quick answers before you write support.</h2></div><div class="support-faq-list"><article class="support-faq-item"><h3>How do I identify a plant with GreenLens?</h3><p>Open the scanner, point your camera at the plant, and start a scan. GreenLens returns an identification result and care guidance.</p></article><article class="support-faq-item"><h3>Do I need an account to use GreenLens?</h3><p>Some features can be explored first, but an account is recommended if you want to save scans, manage your collection, and access billing features.</p></article><article class="support-faq-item"><h3>How do subscriptions and credits work?</h3><p>GreenLens offers Pro subscriptions and credit top-ups for AI-powered features. Billing and plan management are available inside the app.</p></article><article class="support-faq-item"><h3>How can I contact support?</h3><p>Send a message to our support email with your platform, app version, and a short description of the issue. Screenshots help.</p></article></div></div></section></main><footer class="footer" id="footer"><div class="container"><div class="footer-inner"><div><a class="nav-logo" style="font-size:1.5rem" href="/">GREENLENS</a><p class="footer-brand-desc">Die App für Pflanzenfans, die Sammlung, Identifikation und Pflege an einem Ort wollen.</p><div style="display:flex;gap:1rem;margin-top:1.5rem;flex-wrap:wrap"><a href="https://apps.apple.com/de/app/plant-doctor-greenlens-pro/id6759843546?l=en-GB" target="_blank" rel="noopener noreferrer" style="transition:opacity 0.2s"><img src="/app-store.png" alt="Download on the App Store" style="height:40px;width:auto"/></a></div></div><div class="footer-col"><div class="footer-col-title">Produkt</div><a href="/#features">Features</a><a href="/#intelligence">Technologie</a><a href="/#cta">App laden</a><a href="/support">Support</a></div><div class="footer-col"><div class="footer-col-title">Ressourcen</div><a href="/#how">So funktioniert es</a><a href="/#faq">FAQ</a><a href="/support">Support</a></div><div class="footer-col"><div class="footer-col-title">Rechtliches</div><a href="/imprint">Impressum</a><a href="/privacy">Datenschutz</a><a href="/terms">Nutzungsbedingungen</a></div><div class="footer-col"><div class="footer-col-title">Identify &amp; Care</div><a href="/best-plant-identification-app">Best Plant ID App</a><a href="/plant-identifier-app">
1Plant Identifier App</a><a href="/plant-scanner">Plant Scanner</a><a href="/flower-scanner">Flower Scanner</a><a href="/houseplant-identifier">Houseplant Identifier</a><a href="/succulent-identifier">Succulent Identifier</a><a href="/identify-plant-photo">Identify Plant by Photo</a><a href="/plant-disease-identifier">Plant Disease Identifier</a><a href="/plant-health-app">Plant Health App</a><a href="/plant-care-app">Plant Care App</a><a href="/vs/picturethis">vs PictureThis</a><a href="/vs/plantum">vs Plantum</a><a href="/vs/inaturalist">vs iNaturalist</a><a href="/vs/google-lens">vs Google Lens</a></div><div class="footer-col"><div class="footer-col-title">Pflanzen &amp; Erkennen</div><a href="/">GreenLens auf Deutsch</a><a href="/pflanzen-erkennen-kostenlos">Pflanzen erkennen kostenlos</a><a href="/pflanzen-erkennen-app">Pflanzen erkennen App</a><a href="/pflanzen-bestimmen">Pflanzen bestimmen</a><a href="/blumen-scanner">Blumen Scanner</a><a href="/blumen-scanner">Blumen per Foto erkennen</a><a href="/zimmerpflanzen-bestimmen">Zimmerpflanzen bestimmen</a><a href="/pflanzen-pflege-app">Pflanzen Pflege App</a><a href="/pflanzen-krankheiten-erkennen">Pflanzenkrankheiten erkennen</a></div><div class="footer-col"><div class="footer-col-title">Español</div><a href="/es">GreenLens en español</a><a href="/es/identificador-de-plantas">Identificador de plantas</a><a href="/es/escaner-de-plantas">Escaner de plantas</a><a href="/es/app-para-cuidar-plantas">App para cuidar plantas</a><a href="/es/diagnosticar-enfermedades-plantas">Diagnosticar enfermedades</a><a href="/es/comparar/google-lens">GreenLens vs Google Lens</a></div><div class="footer-col"><div class="footer-col-title">Developer &amp; Open Source</div><a style="font-weight:bold;color:#00c853" href="/developers">Developer Suite Hub</a><a href="https://marketplace.visualstudio.com/items?itemName=TimoKnuth.greenlens-vscode" target="_blank" rel="noopener noreferrer">VS Code Extension</a><a href="https://pypi.org/project/greenlens-python/" target="_blank" rel="noopener noreferrer">Python SDK &amp; CLI (PyPI)</a><a href="https://www.npmjs.com/package/greenlenspro-cli" target="_blank" rel="noopener noreferrer">Node.js CLI (NPM)</a><a href="https://chromewebstore.google.com/detail/mhjlfgkdckkimpjeifippefjhalcafjg" target="_blank" rel="noopener noreferrer">Chrome Extension</a><a href="https://addons.mozilla.org/addon/greenlens-plant-identifier/" target="_blank" rel="noopener noreferrer">Firefox Add-on</a><a href="https://github.com/knuthtimo-lab/greenlenspro-cli" target="_blank" rel="noopener noreferrer">GitHub Action &amp; Repository</a></div></div><div class="footer-brand-xl" aria-hidden="true">GREENLENS</div><div class="footer-bottom"><p>© 2026 GreenLens. Alle Rechte vorbehalten.</p><a class="footer-contact" href="/support">Support</a></div></div></footer><!--$--><!--/$-->
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