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6	<title>FAQ : PSNA Travels</title>
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104
105<!-- Navbar Starts -->
106<header>
107	<div class="top-header">
108		<div class="container">
109			<div class="row justify-content-between">
110				<div class="col-md-auto">
111					<ul class="head-inner">
112						<li><i class="fas fa-phone-alt"></i><a href="tel:9159047000">9159047000</a> | <a href="tel:9159057000">9159057000</a></li>
113						<li><i class="fas fa-envelope"></i><a href="mailto:[email protected]">[email protected]</a></li>
114					</ul>
115				</div>
116				<div class="col-md-auto">
117					<ul class="head-inner">
118													<li><a href="#" data-toggle="modal" data-target="#otp-login"><i class="fas fa-sign-in-alt"></i> Customer Login</a></li>
119							<li><a href="#" data-toggle="modal" data-target="#agent-login"><i class="fas fa-user-shield"></i> Login</a></li>
120											</ul>
121				</div>
122			</div>
123		</div>
124	</div>
125
126	<div class="bottom-header">
127		<div class="container">
128			<div class="row justify-content-between align-items-center">
129				<div class="col-md-auto">
130					<a href="./" class="logo"><img src="assets/images/logo.png" alt="logo"></a>
131				</div>
132				<div class="col-md-auto">
133					<ul class="header-list">
134						<li><a href="./">Home</a></li>
135						<li class="dropdown">
136							<a class="dropdown-toggle" data-toggle="dropdown" href="javascript:;">Manage Ticket<b class="caret"></b></a>
137							<ul class="dropdown-menu">
138								<li><a href="manage-ticket?action=print">Print Ticket</a></li>
139								<li><a href="manage-ticket?action=edit">Edit Ticket</a></li>
140								<li><a href="manage-ticket?action=cancel">Cancel Ticket</a></li>
141								<li><a href="manage-ticket?action=download">Download Ticket</a></li>
142								<li><a href="manage-ticket?action=sms">Send SMS / Email</a></li>
143								<li><a href="manage-ticket?action=reschedule">Reschedule Ticket</a></li>
144								<li><a href="manage-ticket?action=refund"> Check Refund Status</a></li>
145							</ul>
146						</li>
147						<li><a href="track-my-bus">Track Bus</a></li>
148						<li><a href="contact">Contact</a></li>
149					</ul>
150				</div>
151				<div class="col-md-auto">
152					<div class="header-app">
153						<a href="https://play.google.com/store/apps/details?id=com.ezee.psnatravels" target="_blank"><img src="assets/images/badges/google-play-badge.png" alt="App" width="120px"></a></li>
154					</div>
155				</div>
156			</div>
157		</div>
158	</div>
159</header>
160
161<!-- Navbar Ends -->
162
163<section id="body-content">
164	<style>
165	h6 {
166		font-weight: bold;
167	}
168
169	p {
170		text-align: justify;
171		line-height: 1.7;
172	}
173</style>
174<div class="bg-secondary py-3">
175	<div class="container">
176		<span class="h5 text-white">Frequently Asked Questions</span>
177	</div>
178</div>
179
180<!-- Content -->
181<section id="content ">
182	<div class="container py-4">
183		<h6>What is failure transaction / unsuccessful transaction?</h6>
184		<p>All payments are processed by the bank that issues the credit or debit card or netbanking. Based on that process the bank returns a successful or failed message. Bank does not provide any reason for failed transactions and in some cases may return this message to us even after successfully debiting a customer's account. No amount is paid to us when a transaction is termed failed and we would not be in a position to make refunds against these transactions. The process of receiving the transaction status is fully automated and it is very unlikely that we do not confirm a ticket with a successful transaction message.</p>
185		<h6>Payment made but no confirmed ticket.</h6>
186		<p>Tickets are confirmed when we receive a Successful transaction message. Any technical problems in this stage including a break in connectivity or slow connection can cause this problem. In all these circumstances the total amount including any service charge is refunded to the customers account. The refund is done as a manual process in the morning of every working day. The amount will normally reflect in the customer's account within 15 working days, but this depends on the individual bank and their processes.</p>
187		<h6>Cancellation refund not done.</h6>
188		<p>The cancellation refunds are done manually every forenoon on all working days. The refund amount will normally appear within 15 working days of our refunding, but this depends on the individual bank and their processes.</p>
189		<h6>How to do partial cancellation? And how to do it?</h6>
190		<p>The cancellation screen displays the list of seats booked in red, only those seats that are selected are cancelled. Currently this feature is not available, We will provide this feature as soon as possible.</p>
191		<h6>Current cancellation.</h6>
192		<p> We do allow cancellation of current tickets up to four hour before departure of bus from its starting point. This time is not to be confused with the boarding time printed on your booking.</p>
193		<h6>Who do I contact for complaints regarding refunds, failed transactions, not confirmed order etc?</h6>
194		<p> The best way to reach us for complaints regarding refunds, failed transactions and booking etc is by writing a email to supp
194ort with your PNR & contact details. We therefore strongly recommend you to use the support link.</p>
195		<h6>Who do I contact for complaints related to operations?</h6>
196		<p>Complaints related to the actual bus services i.e. Delay in service, physical discomfort during the journey, behaviour of the staff, quality of buses, etc will be addressed at main office. You can send a mail that reaches the management directly.</p>
197	</div>
198</section></section>
199
200<!-- Footer Starts -->
201<footer class="footer-section">
202	<div class="footer-top">
203		<div class="container">
204			<div class="row">
205				<div class="col-md-6 col-lg">
206					<h3>Head Office</h3>
207					<ul>
208						<li><i class="fas fa-map-marker-alt"></i>#C/O Sree Kannathal travels, No.45 OmniBus Terminus, 3rd Bay, Koyembedu, Chennai.</li>
209						<li><i class="fas fa-phone-alt"></i><a href="tel:9159047000">9159047000</a> | <a href="tel:9159057000">9159057000</a></li>
210						<li><i class="fas fa-envelope"></i><a href="mailto:[email protected]">[email protected]</a></li>
211					</ul>
212				</div>
213				<div class="col-md-6 col-lg">
214					<h3>Branch Office</h3>
215					<ul>
216						<li><i class="fas fa-map-marker-alt"></i>No.86A Spencer compound, Near Bus stand, (Near Mangai Medicals) Dindigul-1.</li>
217				</div>
218				<div class="col-md-6 col-lg">
219					<h3>Quick Links</h3>
220					<ul class="footer-links">
221						<li><a href="faq">FAQ</a></li>
222						<li><a href="terms">Terms & Conditions</a></li>
223						<li><a href="feedback">Feedback</a></li>
224						<li><a href="contact">Contact</a></li>
225						<li><a href="boarding-places">Boarding Places</a></li>
226					</ul>
227				</div>
228				<div class="col-md-6 col-lg">
229					<h3>Manage Ticket</h3>
230					<ul class="footer-links">
231						<li><a href="manage-ticket?action=download">Download Ticket </a></li>
232						<li><a href="track-my-bus">Track Your Bus</a></li>
233						<li><a href="manage-ticket?action=cancel">Cancel Ticket</a></li>
234						<li><a href="manage-ticket?action=edit">Change Boarding Point </a></li>
235						<li><a href="manage-ticket?action=reschedule">Change Travel Date</a></li>
236						<li><a href="manage-ticket?action=refund"> Check Refund Status</a></li>
237					</ul>
238				</div>
239			</div>
240		</div>
241	</div>
242	<div class="container footer-bottom">
243		<div class="row justify-content-between">
244			<div class="col-md-auto">
245				<p>Copyright © 2026 - PSNA Travels</p>
246			</div>
247			<div class="col-md-auto">
248				<p>Powered By <a href="https://www.ezeeinfocloudsolutions.com/" target="_blank">Ezee Info Cloud Solutions</a> | <a href="https://www.ezeebus.com/" target="_blank">Ezeebus.com</a></p>
249			</div>
250		</div>
251	</div>
252</footer>
253<!-- Footer End -->
254	
255	
256			<!-- Modal -->
257<div class="modal fade" id="otp-login" data-backdrop="static" data-keyboard="false" tabindex="-1" aria-labelledby="otp-login-label" aria-hidden="true">
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259		<div class="modal-content br-24">
260            <div class="row m-0">
261                <div class="col-md-7 pr-0 pl-0">
262                    <div class="login-div">
263                        <img src="assets/images/logo.png" alt="logo" class="logo">
264                        <img src="assets/images/login-bg.svg" alt="login background" width="100%">
265                    </div>
266                </div>
267                <div class="col-md-5 login-card">
268                    <div class="modal-header">
269                        <button type="button" class="close" data-dismiss="modal" aria-label="Close">
270                            <span aria-hidden="true">&times;</span>
271                        </button>
272                    </div>
273                    <div class="modal-body">
274                        <div class="p-2">
275                            <div class="text-center text-muted py-2">
276                                <span class="text-primary h6">Login</span> or <span class="text-primary h6">Signup</span>
277                            </div>
278
279                            <form class="" id="otp-login-forms" onsubmit="return false">
280
281                                <!-- Mobile Number -->
282                                <div id="mobile-sections">
283                                    <div class="mob-info">Enter mobile number to continue</div>
284                                    <div class="form-group position-relative">
285                                        <!-- <i class="far fa-address-book placholder-icon"></i> -->
286                                        <!-- <small id="otp-login-mobile-help" class="form-text text-muted">OTP will be sent to this mobile number.</small> -->
287                                        <div class="phone-card">
288                                            <img src="assets/images/addon-icons/phone.svg" class="phone-icon" alt="Phone Icon">
289                                            <input type="tel" class="phone-control " id="otp-login-mobiles" placeholder="Enter Mobile No" maxlength="13" oninput="formatMobileNo(event)" aria-describedby="otp-login-mobile-help">
290                                        </div>
291                                    </div>
292                                    
293                                    <!-- Captcha -->
294                                    <div class="form-group">
295                                        <label class="">Verify you're human</label>
296                                        <div class="d-flex align-items-center _g-7 mb-2">
297                                            <img class="captcha-image" src="" alt="captcha">
298                                            <button type="button" class="btn btn-sm btn-primary captcha-refresh" 
299                                                onclick="genCaptcha()">
300                                                <i class="fas fa-sync-alt"></i>
301                                            </button>
302                                        </div>
303                                        <input type="text" class="captcha-control" id="captchaCode" 
304                                            placeholder="Enter captcha" autocomplete="off" maxlength="5">
305                                    </div>
306
307                                    <div class="mobile-hide">
308                                        <div class="text-center text-muted py-2">
309                                            By Logging in, I understand & agree to<br />
310                                            PSNA Travels<br />
311                                            <a href="terms">terms & conditions</a>
312                                        </div>
313                                        <div id="otp-login-alerts"></div>
314                                        <button type="submit" class="btn btn-primary btn-block " id="send-otp-btns" onclick="sendOTPNew()">Submit</button>
315                                    </div>
316                                </div>
317
318                                <!-- OTP -->
319                                <div id="otp-sections" class="d-none">
320                                    <div class="mobile-mask"></div>
321                                    <div class="inputContainer">
322                                        <input type="text" maxlength="1" name="pin1" oninput="handleInput(1, event); onlyNumber(event);" onkeydown="handleBackspace(1, event);" autocomplete="off">
323                                        <input type="text" maxlength="1" name="pin2" oninput="handleInput(2, event); onlyNumber(event);" onkeydown="handleBackspace(2, event);" autocomplete="off" required disabled>
324                                        <input type="text" maxlength="1" name="pin3" oninput="handleInput(3, event); onlyNumber(event);" onkeydown="handleBackspace(3, event);" autocomplete="off" required disabled>
325                                        <input type="text" maxlength="1" name="pin4" oninput="handleInput(4, event); onlyNumber(event);" onkeydown="handleBackspace(4, event);" autocomplete="off" required disabled>
326                                        <input type="text" maxlength="1" name="pin5" oninput="handleInput(5, event); onlyNumber(event);" onkeydown="handleBackspace(5, event);" autocomplete="off" required disabled>
327                                        <input type="text" maxlength="1" name="pin6" oninput="handleInput(6, event); onlyNumber(event);" onkeydown="handleBackspace(6, event);" autocomplete="off" required disabled>
328                                    </div>
329                                    <div class="mt-5 text-right">
330                                        <span class="mobile-resend" onclick="resendOTP()">Resend</span>
331                                    </div>
332                                    <div class="text-center text-muted py-2">
333                                        By Logging in, I understand & agree to<br />
334                                        PSNA Travels<br />
335                                        <a href="terms">terms & conditions</a>
336                                    </div>
337                                    <div id="otp-login-validate-alerts"></div>
338                                    <button type="submit" class="btn btn-primary btn-block verifyBtn" id="validate-otp-btns" onclick="validateOTPNew()">Submit</button>
339                                </div>
340
341                                <!-- Register -->
342                                <div id="register-sections" class="d-none">
343                                    <div class="form-group position-relative">
344                                        <label class="sr-only" for="otp-register-fname">First Name</label>
345                                        <div class="phone-card">
346                                            <img src="assets/images/search/rating-user-1.svg" class="phone-icon" alt="Phone Icon">
347                                            <input type="text" class="phone-control " id="otp-register-fnames"  placeholder="Enter First Name" maxlength="25">
348                                        </div>
349                                    </div>
350                                    <div class="form-group position-relative">
351                                        <label class="sr-only" for="otp-register-lname">Last Name</label>
352                                        <div class="phone-card">
353                                            <img src="assets/images/search/rating-user-1.svg" class="phone-icon" alt="Phone Icon">
354                                            <input type="text" class="phone-control " id="otp-register-lnames"  placeholder="Enter Last Name" maxlength="25">
355                                        </div>
356                                    </div>
357                                    <div class="form-group position-relative">
358                                        <label class="sr-only" for="otp-register-email">Email address</label>
359                                        <div class="phone-card">
360                                            <img src="assets/images/addon-icons/mail.svg" class="phone-icon" alt="Phone Icon">
361                                            <input type="text" class="phone-control " id="otp-register-emails"  placeholder="Enter Email address" maxlength="64">
362                                        </div>
363                                    </div>
364                                    <div class="text-center text-muted py-2">
365                                        By Logging in, I understand & agree to<br />
366                                        PSNA Travels<br />
367                                        <a href="terms">terms & conditions</a>
368                                    </div>
369                                    <div id="otp-login-register-alerts"></div>
370                                    <button type="submit" class="btn btn-primary btn-block my-3" id="otp-register-btns" onclick="registerUserNew()">Submit</button>
371                                </div>
372                            </form>
373
374                        </div>
375                        <input type="hidden" id="forresendmob">
376                    </div>
377                </div>
378            </div>
379        </div>
380	</div>
381</div>
382
383<!-- 
383<script>
384	$(document).ready(function() {
385		genCaptcha();
386	});
387</script>
387 -->		<!-- Modal -->
388<div class="modal fade" id="otp-login" data-backdrop="static" data-keyboard="false" tabindex="-1" aria-labelledby="otp-login-label" aria-hidden="true">
389	<div class="modal-dialog modal-dialog-centered modal-dialog-scrollable">
390		<div class="modal-content">
391			<div class="modal-header">
392				<h5 class="modal-title" id="otp-login-label">Customer Login</h5>
393				<button type="button" class="close" data-dismiss="modal" aria-label="Close">
394					<span aria-hidden="true">&times;</span>
395				</button>
396			</div>
397			<div class="modal-body">
398				<div class="p-2">
399					<div class="text-center text-muted py-2">
400						<span class="text-primary h6">Login</span> or <span class="text-primary h6">Signup</span><br /> using your mobile number
401					</div>
402
403					<form class="mt-4" id="otp-login-form" onsubmit="return false">
404
405						<!-- Mobile Number -->
406						<div id="mobile-section">
407							<div class="form-group position-relative">
408								<label class="sr-only" for="otp-login-mobile">Mobile Number</label>
409								<input type="tel" class="form-control form-control-icon" id="otp-login-mobile" placeholder="Enter Mobile No" maxlength="13" oninput="formatMobileNo(event)" aria-describedby="otp-login-mobile-help">
410								<i class="far fa-address-book placholder-icon"></i>
411								<!-- <small id="otp-login-mobile-help" class="form-text text-muted">OTP will be sent to this mobile number.</small> -->
412							</div>
413							<div class="text-center text-muted py-2">
414								By pressing “submit” you agree to our<br />
415								<a href="terms">terms & conditions</a>
416							</div>
417							<div id="otp-login-alert"></div>
418							<button type="submit" class="btn btn-primary btn-block my-3" id="send-otp-btn" onclick="sendOTP()">Submit</button>
419						</div>
420
421						<!-- OTP -->
422						<div id="otp-section" class="d-none">
423							<div class="form-group position-relative">
424								<label class="sr-only" for="otp-login-pin">OTP</label>
425								<input type="tel" class="form-control form-control-icon lock" id="otp-login-pin" placeholder="Enter OTP" maxlength="6" autocomplete="one-time-code" aria-describedby="otp-login-pin-help">
426								<!-- <small id="otp-login-pin-help" class="form-text text-muted">Enter the OTP just sent to <span id="otp-login-mobile-hint"></span>.</small> -->
427								<i class="fas fa-lock placholder-icon"></i>
428							</div>
429							<div class="text-center text-muted py-2">
430								By pressing “submit” you agree to our<br />
431								<a href="terms">terms & conditions</a>
432							</div>
433							<div id="otp-login-validate-alert"></div>
434							<button type="submit" class="btn btn-primary btn-block my-3" id="validate-otp-btn" onclick="validateOTP()">Submit</button>
435						</div>
436
437						<!-- Register -->
438						<div id="register-section" class="d-none">
439							<div class="form-group position-relative">
440								<label class="sr-only" for="otp-register-fname">First Name</label>
441								<input type="text" class="form-control form-control-icon" id="otp-register-fname" placeholder="Enter First Name" maxlength="25">
442								<i class="fas fa-user placholder-icon"></i>
443							</div>
444							<div class="form-group position-relative">
445								<label class="sr-only" for="otp-register-lname">Last Name</label>
446								<input type="text" class="form-control form-control-icon" id="otp-register-lname" placeholder="Enter Last Name" maxlength="25">
447								<i class="fas fa-user placholder-icon"></i>
448							</div>
449							<div class="form-group position-relative">
450								<label class="sr-only" for="otp-register-email">Email address</label>
451								<input type="email" class="form-control form-control-icon" id="otp-register-email" placeholder="Enter Email address" maxlength="64">
452								<i class="fas fa-envelope-open placholder-icon"></i>
453							</div>
454							<div class="text-center text-muted py-2">
455								By pressing “submit” you agree to our<br />
456								<a href="./">terms & conditions</a>
457							</div>
458							<div id="otp-login-register-alert"></div>
459							<button type="submit" class="btn btn-primary btn-block my-3" id="otp-register-btn" onclick="registerUser()">Submit</button>
460						</div>
461					</form>
462
463				</div>
464			</div>
465		</div>
466	</div>
467</div>
468		<!-- Modal -->
469<div class="modal fade" id="agent-login" data-backdrop="static" data-keyboard="false" tabindex="-1" aria-labelledby="agent-login-label" aria-hidden="true">
470	<div class="modal-dialog modal-dialog-centered modal-dialog-scrollable">
471		<div class="modal-content">
472			<div class="modal-header">
473				<h5 class="modal-title" id="agent-login-label">Office / Agent Login</h5>
474				<button type="button" class="close" data-dismiss="modal" id="close-login-btn" aria-label="Close">
475					<span aria-hidden="true">&times;</span>
476				</button>
477			</div>
478			<div class="modal-body">
479				<form id="agent-login-form" onsubmit="doAgentLogin(event)">
480					<div class="form-group">
481						<label for="agent-login-username">Username</label>
482						<input type="text" class="form-control" id="agent-login-username" placeholder="Enter Username" maxlength="45">
483					</div>
484					<div class="form-group">
485						<label for="agent-login-password">Password</label>
486						<input type="password" class="form-control" id="agent-login-password" placeholder="Enter Password" maxlength="30" autocomplete="off">
487						<!-- <input type="hidden" class="form-control" id="mobile-number-field" placeholder="" maxlength="30"> -->
488					</div>
489					<div class="form-group" id="otp-section-two" style="display: none;">           
490						<label for="agent-login-otps">OTP</label>
491						<input type="text" class="form-control" id="agent-login-otps" placeholder="Enter OTP" maxlength="6"  autocomplete="off">
492					</div>
493					<div id="agent-login-alert"></div>
494					<button type="submit" class="btn btn-primary btn-block my-4" id="agent-login-btn">Login</button>
495					<button type="button" class="btn btn-success btn-block my-4" id="otp-verify-btn" style="display: none;" onclick="verifyOtpNumber()">Verify OTP</button>
496					<button type="button" class="btn btn-success btn-block my-4" id="otp-verifyed-btn" style="display: none;" onclick="verifyedUserNumber()">Verify OTP</button>
497				</form>
498			</div>
499		</div>
500	</div>
501</div>
502<script>
503	$(document).ready(function() {
504	    $('#close-login-btn').click(function() {
505	        $('#otp-section-two').hide();
506	        $('#agent-login-alert').hide();
507	        $('#otp-verify-btn').hide();
508			$('#otp-verifyed-btn').hide();
509	        $('#agent-login-btn').show();
510			$('#agent-login-password').removeClass('is-invalid');
511			$('#agent-login-username').removeClass('is-invalid');
512			$('#agent-login-username').val('').prop('readonly', false);
513			$('#agent-login-password').val('').prop('readonly', false);
514			$('#agent-login-btn').text('Login').attr('disabled', false);
515	    });
516	});
517</script>
517
518
519			
519<script>
520		document.addEventListener("DOMContentLoaded", () => {
521
522			const notHome = location.pathname.slice(-1) !== "/";
523
524			if (notHome) {
525
526				const header = document.querySelector("header");
527				if (header) header.style.position = "relative";
528
529				document.body.style.cursor = "auto";
530				document.body.style.background = "#fff";
531
532				header.querySelectorAll("[data-sal]").forEach(el => {
533					el.removeAttribute("data-sal");
534					el.style.opacity = "1";
535					el.style.transform = "none";
536				});
537			}
538		});
539	</script>
539
540
541</body>
542
543</html>

Line numbers count LF bytes from the start of the resource, as the search results do. Vendor segments are library code the classifier recognised; they are stored but not indexed. Bytes are shown as Latin1 characters, one per byte.