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199 <span aria-hidden="true"></span> 200 <span aria-hidden="true"></span> 201 <span aria-hidden="true"></span> 202 </button> 203 <a href="https://complaintform.ombudsman.org.uk/login" type="button" class="pso-button pso-button--platinum action--sign-in pso-button pso-button--icon-left__sign-in pso-button--icon-only" target="_blank"> 204 Sign in 205 </a> 206 </div> 207 </div> 208 </div> 209 </div> 210 <div class="header__search pso-header__search js-pso-header-search"> 211 <form action="/search-results" id="search-block-form" class="form-search content-search"> 212 <label for="query" class="visually-hidden">Search</label> 213 <input type="text" name="query" id="query" size="15" title="Search this site" class="search-input" 214 placeholder="Search this site"/> 215 <button 216 name="submit-search" 217 id="submit-search" 218 class="search-submit pso-button pso-button--light pso-button--icon-left__search pso-button--icon-only" 219 value="Search" 220 aria-label="Search this site"> 221 </button> 222 </form> 223</div> 224 225 </div> 226</header> 227 228<main> 229 230 <!--[if !IE]><!--> 231 <div class="nav-background js-nav-background"></div> 232 <div class="nav-fade js-nav-fade"></div> 233 <!--<![endif]--> 234 235 <div 236 class="pso-breadcrumb pso-sr-only"> 237 <div class="container"> 238 <div class="row"> 239 <div class="col-md-12"> 240 <div> 241 242<div id="block-breadcrumbs"> 243 244 <nav aria-label="breadcrumb navigation"> 245 <ol itemscope itemtype="https://schema.org/BreadcrumbList"> 246 <li itemprop="itemListElement" itemscope 247 itemtype="https://schema.org/ListItem"> 248 249 <a itemprop="item" href="/"> 250 <span itemprop="name">Home</span> 251 <meta itemprop="position" content="1"/> 252 </a> 253 254 </li> 255 <li itemprop="itemListElement" itemscope 256 itemtype="https://schema.org/ListItem"> 257 258 <a itemprop="item" href="/about-us"> 259 <span itemprop="name">About us</span> 260 <meta itemprop="position" content="2"/> 261 </a> 262 263 </li> 264 </ol> 265 </nav> 266 267 </div> 268 269 </div> 270 271 </div> 272 </div> 273 </div> 274 </div> 275 276 <div class="pso-page-header pso-page-header--theme_type_secondary"> 277 <div class="pso-page-header__image" style="background-image: url(https://www.ombudsman.org.uk/sites/default/files/2026-09/heading_11.png)" 278 aria-hidden="false"></div> 279 <div class="pso-page-header__content"> 280 <div class="container"> 281 <div class="row"> 282 <div class="col-xs-12"> 283 <div class="pso-page-header__content-panel"> 284 <h1 class="pso-page-header__title"> 285<span>About us</span> 286</h1> 287 </div> 288 </div> 289 </div> 290 </div> 291 </div> 292 </div> 293 294 <div id="main-content" tabindex="-1"></div> 295 296 <div class="pso-content main__content js-pso-main-content js-pso-jump-menu-exclude-components"> 297 298 299 300 <div class="col-xs-12 col-sm-12 col-md-12"> 301 302 <div class="pso-primary-content main__primary-content js-pso-primary-content"> 303 304 305 <div class="pso-components"> 306 307 <div class="pso-component pso-component--cards pso-component--bg-none"> 308 <div class="container"> 309 <div class="row"> 310 <div class="col-xs-12"> 311 <div class="pso-component__cards"> 312 313 314 315<a href="/about-us/who-we-are" class="pso-card pso-card--bg-auto"> 316 <div class="pso-card__icon" aria-hidden="true"> 317 <span class="arrow_right"></span> 318 </div> 319 <div class="pso-card__content"> 320 <div class="pso-card__title"> 321 Who we are and what we do 322 </div> 323 </div> 324</a> 325 326 327 328 329<a href="/about-us/our-principles" class="pso-card pso-card--bg-auto"> 330 <div class="pso-card__icon" aria-hidden="true">
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485Is the information on this page useful? </div> 486 487 488 489 490 491 492 <fieldset data-drupal-selector="edit-was-this-page-helpful" id="edit-was-this-page-helpful" class="js-webform-type-radios webform-type-radios js-form-item form-item js-form-wrapper form-wrapper"> 493 <legend id="edit-was-this-page-helpful-legend"> 494 <span class="fieldset-legend">Is the information on this page useful?</span> 495 </legend> 496 <div class="fieldset-wrapper"> 497 498 <div class="form-basic"> 499 500 <div class="js-webform-type-radio webform-type-radio js-form-item form-item js-form-type-radio form-type-radio js-form-item-was-this-page-helpful form-item-was-this-page-helpful"> 501 502 503 504 505 506 507 508 509 <label ><input data-drupal-selector="edit-was-this-page-helpful-yes" type="radio" id="edit-was-this-page-helpful-yes" name="was_this_page_helpful" value="Yes" class="form-radio" /><span> Yes</span></label> 510 511 512 513 514 515 516 517 518 519 520 521 522 523 </div> 524 </div> 525<div class="form-basic"> 526 527 <div class="js-webform-type-radio webform-type-radio js-form-item form-item js-form-type-radio form-type-radio js-form-item-was-this-page-helpful form-item-was-this-page-helpful"> 528 529 530 531 532 533 534 535 536 <label ><input data-drupal-selector="edit-was-this-page-helpful-no" type="radio" id="edit-was-this-page-helpful-no" name="was_this_page_helpful" value="No" class="form-radio" /><span> No</span></label> 537 538 539 540 541 542 543 544 545 546 547 548 549 550 </div> 551 </div> 552 553 554 </div> 555</fieldset> 556 557 558 559 560 561 562 563 564 565 </div> 566 567 568 569 </div> 570 </div> 571</div> 572<div data-drupal-selector="edit-yes-no-fields-container" id="edit-yes-no-fields-container" class="js-form-wrapper form-wrapper"><div class="js-webform-states-hidden js-form-wrapper" data-drupal-states="{"visible":{".webform-submission-feedback-node-5-add-form :input[name=\u0022was_this_page_helpful\u0022]":{"value":"Yes"}}}"><div class="form-basic"> 573 574 <div class="js-webform-type-webform-markup webform-type-webform-markup js-form-item form-item js-form-type-webform-markup form-type-webform-markup js-form-item-yes-heading form-item-yes-heading form-no-label" id="edit-yes-heading"> 575 576 <div class="form-group"> 577 578 579 580 581 582 583 584 <p>Thank you for your feedback.</p> 585 586 587 588 589 590 591 592 593 </div> 594 595 596 597 </div> 598 </div> 599</div><div class="js-webform-states-hidden js-form-wrapper" data-drupal-states="{"visible":{".webform-submission-feedback-node-5-add-form :input[name=\u0022was_this_page_helpful\u0022]":{"value":"Yes"}},"invisible":{".webform-submission-feedback-node-5-add-form :input[name=\u0022url\u0022]":{"empty":true}}}"><div class="form-basic"> 600 601 <div class="js-webform-states-hidden js-webform-type-webform-markup webform-type-webform-markup js-form-item form-item js-form-type-webform-markup form-type-webform-markup js-form-item-yes-text form-item-yes-text form-no-label" id="edit-yes-text"> 602 603 <div class="form-group"> 604 605 606 607 608 609 610 611 <p>[HIDDEN] Please provide some further comments on how you found this page helpful.</p> 612 613 614 615 616 617 618 619 620 </div> 621 622 623 624 </div> 625 </div> 626</div><div class="js-webform-states-hidden js-form-wrapper" data-drupal-states="{"visible":{".webform-submission-feedback-node-5-add-form :input[name=\u0022was_this_page_helpful\u0022]":{"value":"No"}}}"><div class="form-basic"> 627 628 <div class="js-webform-type-webform-markup webform-type-webform-markup js-form-item form-item js-form-type-webform-markup form-type-webform-markup js-form-item-no-heading form-item-no-heading form-no-label" id="edit-no-heading"> 629 630 <div class="form-group"> 631 632 633 634 635 636 637 638 <p><span class="ui-provider a b c d e f g h i j k l m n o p q r s t u v w x y z ab ac ae af ag ah ai aj ak" data-teams="true" dir="ltr">Help us improve www.ombudsman.org.uk.</span></p> 639 640 641 642 643 644 645 646 647 </div> 648 649 650 651 </div> 652 </div> 653</div><div class="js-webform-states-hidden js-form-wrapper" data-drupal-states="{"visible":{".webform-submission-feedback-node-5-add-form :input[name=\u0022was_this_page_helpful\u0022]":{"value":"No"}}}"><div class="form-basic"> 654 655 <div class="js-webform-type-webform-markup webform-type-webform-markup js-form-item form-item js-form-type-webform-markup form-type-webform-markup js-form-item-no-text form-item-no-text form-no-label" id="edit-no-text"> 656 657 <div class="form-group"> 658 659 660 661 662 663 664 665 <p>How do you think we could make this page better?</p><p>(Do not include any personal or financial information.)</p> 666 667 668 669 670 671 672 673 674 </div> 675 676 677 678 </div> 679 </div> 680</div><div class="form-basic"> 681 682 <div class="js-webform-states-hidden js-webform-type-textarea webform-type-textarea js-form-item form-item js-form-type-textarea form-type-textarea js-form-item-comments form-item-comments"> 683 684 <div class="form-group"> 685 686 <label for="edit-comments" class="label--left">Comments </label> 687 688 689 690 691 692 693 <div class="form-textarea-wrapper"> 694 <textarea data-drupal-selector="edit-comments" data-drupal-states="{"visible":{".webform-submission-feedback-node-5-add-form :input[name=\u0022was_this_page_helpful\u0022]":{"value":"No"}}}" id="edit-comments" name="comments" rows="5" cols="60" class="form-textarea resize-vertical form-control"></textarea> 695</div> 696 697 698 699 700 701 702 703 704 705 </div> 706 707 708 709 </div> 710 </div> 711</div> 712<div class="js-webform-states-hidden js-form-wrapper form-wrapper" data-drupal-selector="edit-report-fields-container" data-drupal-states="{"visible":{".webform-submission-feedback-node-5-add-form :input[name=\u0022report_a_problem_with_this_page\u0022]":{"checked":true}}}" id="edit-report-fields-container"><div class="form-basic"> 713 714 <div id="edit-report-heading" class="js-webform-type-webform-markup webform-type-webform-markup js-form-item form-item js-form-type-webform-markup form-type-webform-markup js-form-item-report-heading form-item-report-heading form-no-label"> 715 716 <div class="form-group"> 717 718 719 720 721 722 723 724 <p>Help us improve www.ombudsman.org.uk.</p> 725 726 727 728 729 730 731 732 733 </div> 734 735 736 737 </div> 738 </div> 739<div class="js-webform-states-hidden js-form-wrapper" data-drupal-states="{"visible":{".webform-submission-feedback-node-5-add-form :input[name=\u0022report_a_problem_with_this_page\u0022]":{"checked":true}}}"><div class="form-basic"> 740 741 <div class="js-webform-type-webform-markup webform-type-webform-markup js-form-item form-item js-form-type-webform-markup form-type-webform-markup js-form-item-report-text form-item-report-text form-no-label" id="edit-report-text"> 742 743 <div class="form-group"> 744 745 746 747 748 749 750 751 <p>Please tell us more about the problems you had with this page.</p><p>(Do not include any personal or financial information.)</p> 752 753 754 755 756 757 758 759 760 </div> 761 762 763 764 </div> 765 </div> 766</div><div class="form-basic"> 767 768 <div class="js-webform-states-hidden js-webform-type-textarea webform-type-textarea js-form-item form-item js-form-type-textarea form-type-textarea js-form-item-what-were-you-doing form-item-what-were-you-doing"> 769 770 <div class="form-group"> 771 772 <label for="edit-what-were-you-doing" class="label--left">What were you doing? </label> 773 774 775 776 777 778 779 <div class="form-textarea-wrapper"> 780 <textarea data-drupal-selector="edit-what-were-you-doing" data-drupal-states="{"visible":{".webform-submission-feedback-node-5-add-form :input[name=\u0022report_a_problem_with_this_page\u0022]":{"checked":true}}}" id="edit-what-were-you-doing" name="what_were_you_doing" rows="5" cols="60" class="form-textarea resize-vertical form-control"></textarea> 781</div> 782 783 784 785 786 787 788 789 790 791 </div> 792 793 794 795 </div> 796 </div> 797<div class="form-basic"> 798 799 <div class="js-webform-states-hidden js-webform-type-textarea webform-type-textarea js-form-item form-item js-form-type-textarea form-type-textarea js-form-item-what-went-wrong form-item-what-went-wrong"> 800 801 <div class="form-group"> 802 803 <label for="edit-what-went-wrong" class="label--left">What went wrong? </label> 804 805 806 807 808 809 810 <div class="form-textarea-wrapper"> 811 <textarea data-drupal-selector="edit-what-went-wrong" data-drupal-states="{"visible":{".webform-submission-feedback-node-5-add-form :input[name=\u0022report_a_problem_with_this_page\u0022]":{"checked":true}}}" id="edit-what-went-wrong" name="what_went_wrong" rows="5" cols="60" class="form-textarea resize-vertical form-control"></textarea> 812</div> 813 814 815 816 817 818 819 820 821 822 </div> 823 824 825 826 </div> 827 </div> 828</div> 829<input data-drupal-selector="edit-page" type="hidden" name="page" value="About us" class="form-control" /> 830<input data-drupal-selector="edit-url" type="hidden" name="url" value="https://www.ombudsman.org.uk/about-us" class="form-control" /> 831<input data-drupal-selector="edit-user-ip" type="hidden" name="user_ip" value="" class="form-control" /> 832<div class="form-basic"> 833 834 <div class="js-webform-type-webform-actions webform-type-webform-actions js-form-item form-item js-form-type-webform-actions form-type-webform-actions js-form-item- form-item-"> 835 836 <div class="form-group"> 837 838 <label for="edit-actions" class="label--left">Submit button(s) </label> 839 840 841 842 843 844 845 <button class="webform-button--submit button button--primary js-form-submit form-submit" data-drupal-selector="edit-actions-submit" data-disable-refocus="true" type="submit" id="edit-actions-submit" name="op" value="Send">Send</button> 846<button formnovalidate="formnovalidate" class="webform-button--reset button js-form-submit form-submit" data-drupal-selector="edit-actions-reset" data-disable-refocus="true" type="submit" id="edit-actions-reset" name="op" value="Cancel">Cancel</button> 847 848 849 850 851 852 853 854 855 856 857 </div> 858 859 860 861 </div> 862 </div> 863<input autocomplete="off" data-drupal-selector="form-r1ihqo3c-atinx792z5ddjuyk8g9osdmm5ebtdj6edc" type="hidden" name="form_build_id" value="form-r1IhQo3C-atInx792Z5DdJuyk8g9OSdmm5EbTdj6edc" class="form-control" /> 864<input data-drupal-selector="edit-webform-submission-feedback-node-5-add-form" type="hidden" name="form_id" value="webform_submission_feedback_node_5_add_form" class="form-control" /> 865
866 867 868</form> 869</div></div> 870</div> 871 872<!-- Uncomment block in page.html.twig --> 873 874 </div> 875 </div> 876 </div> 877 </div> 878 879</main> 880 881<footer class="pso-footer js-pso-footer"> 882 <div class="pso-footer__bg-top"> 883 <div class="pso-footer__top"> 884 <div class="pso-footer__call"> 885 <h2>Call our helpline</h2> 886 <a title="Call helpline" href="tel:0345 015 4033">0345 015 4033</a> 887 <p>Monday to Thursday 9am to 4pm | Friday 8.30am to 12pm</p> 888 </div> 889 <div class="pso-footer__social"> 890 <h2>Connect with us</h2> 891 <ul> 892 <li> 893 <a class="social--x" rel="noopener" href="https://twitter.com/PublicServOmb">X.Com</a> 894 </li> 895 <li> 896 <a class="social--youtube" rel="noopener" href="https://www.youtube.com/@PublicServiceOmbudsman">Youtube</a> 897 </li> 898 <li> 899 <a class="social--linkedin" rel="noopener" href="https://www.linkedin.com/company/public-service-ombudsman">LinkedIn</a> 900 </li> 901 <li> 902 <a class="social--instagram" rel="noopener" href="https://www.instagram.com/publicserviceombudsman">Instagram</a> 903 </li> 904 <li> 905 <a class="social--bluesky" rel="noopener" href="https://bsky.app/profile/publicservomb.bsky.social">Bluesky</a> 906 </li> 907 <li> 908 <a class="social--facebook" rel="noopener" href="https://www.facebook.com/PublicServiceOmbudsman">Facebook</a> 909 </li> 910 </ul> 911 <a href="https://public.govdelivery.com/accounts/UKPHSO/subscriber/new" class="social__newsletter">Sign up to our mailing list</a> 912 </div> 913 </div> 914 </div> 915 <div class="pso-footer__bg-base"> 916 <div class="pso-footer__base"> 917 <div class="pso-footer__menu"> 918 919 <ul> 920 <li> 921 <a href="/about-us/jobs-and-careers/current-jobs" data-drupal-link-system-path="node/90">Latest jobs</a> 922 </li> 923 <li> 924 <a href="/news-and-blog/news" data-drupal-link-system-path="node/6">News</a> 925 </li> 926 <li> 927 <a href="/about-us/corporate-information/freedom-information-and-data-protection" data-drupal-link-system-path="node/176">Freedom of information requests</a> 928 </li> 929 </ul> 930 931 932 </div> 933 <div class="pso-footer__secondary-menu"> 934 935 <ul> 936 <li> 937 <a href="/accessibility" data-drupal-link-system-path="node/150">Accessibility</a> 938 </li> 939 <li> 940 <a href="/about-us/contact-us" data-drupal-link-system-path="node/160">Contact us</a> 941 </li> 942 <li> 943 <a href="/cookies" data-drupal-link-system-path="node/246">Cookies</a> 944 </li> 945 <li> 946 <a href="/website-privacy-notice" data-drupal-link-system-path="node/161">Privacy</a> 947 </li> 948 <li> 949 <a href="/sitemap" data-drupal-link-system-path="sitemap">Sitemap</a> 950 </li> 951 </ul> 952 953 954 </div> 955 <div class="pso-footer__meta"> 956 <p>© 2026. All rights reserved</p> 957 </div> 958 </div> 959 </div> 960</footer> 961 962 963 964 </div> 965 966 967
968<script src="https://cc.cdn.civiccomputing.com/9/cookieControl-9.x.min.js"></script>
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969<script src="/core/assets/vendor/jquery/jquery.min.js?v=4.0.0"></script>
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970<script src="/sites/default/files/js/js_B7tqTxXWgiywn7gU_zd39QZ0s-0dOJ7omNheeo6Ga_k.js?scope=footer&delta=2&language=en&theme=phso&include=eJyFTVsSgjAMvFBtj-QEWWMhbbANCre3jPyI4_izmX1k96IFIWZDySR-uM8oq79qSQ6LScxj6Ms8NWunjlVZcDbiwA2O3NNAy6eY3HSrGli0IzlVW1sPuye6bSbs9_13FCFIyOZ7GEWpvtIDf0Om3MZ_xhJqJf72N3gBQgBoag"></script>
970 971 972 973</body> 974</html>
Line numbers count LF bytes from the start of the resource, as the search results do. Vendor segments are library code the classifier recognised; they are stored but not indexed. Bytes are shown as Latin1 characters, one per byte.