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1</head><body><a href="#main" class="skip-link">Skip to main content</a><!--$--><div class="legal-page"><header class="legal-nav"><div class="legal-nav-inner"><a href="/" class="legal-brand"><img src="/assets/logo.png" alt=""/><span>Snapiq</span></a><div style="display:flex;align-items:center;gap:16px"><label style="display:flex;align-items:center;gap:8px;font-size:13px;color:rgba(255,255,255,0.7)"><span>Language</span><select style="background:rgba(255,255,255,0.04);color:#fff;border:1px solid rgba(255,255,255,0.12);border-radius:6px;padding:4px 8px;font-size:13px"><option value="en" style="background:#0b1020" selected="">English</option><option value="zh" style="background:#0b1020">ä¸æ</option></select></label><a href="/" class="legal-back">â Back to home</a></div></div></header><main class="legal-main"><h1>Refund Policy</h1><p class="legal-updated">Last updated · May 31, 2026</p><p class="legal-intro">We offer a <strong>14-day money-back guarantee</strong> on new Pro subscriptions. If you're not satisfied, request a full refund within 14 days of your initial order.</p><h2>How to request a refund</h2><p>Payments are processed by <strong>Stripe</strong>. Contact us with the email address you used at checkout, see <a href="#contact-info">contact details below</a>. Approved refunds are returned to your original payment method, typically within 5â10 business days.</p><h2>Canceling future renewals</h2><p>You can cancel auto-renewal anytime from your <a href="/account">account page</a> via "Manage billing", which opens the Stripe customer portal. After canceling, Pro access continues until the end of the current billing period.</p><h2>After the 14-day period</h2><p>Beyond 14 days, refunds are evaluated case-by-case. Renewal charges are generally non-refundable, but contact us if something went wrong.</p><h2 id="contact-info">Contact</h2><p>For refund questions, contact Yibo William Yang:</p><ul><li>Email, <a href="mailto:[email protected]">[email protected]</a></li><li>Phone, <a href="tel:+6583030778">+65 8303 0778</a></li></ul></main><footer class="footer"><div class="container footer-inner"><div class="footer-brand"><img src="/assets/logo.png" alt="" class="brand-mark"/><span>Snapiq</span></div><div class="footer-meta"><span>© <!-- -->2026<!-- --> <!-- -->Snapiq</span><a href="/">Home</a><a href="/pricing">Pricing</a><a href="/terms">Terms</a><a href="/privacy">Privacy</a><a class="active" href="/refunds" data-status="active" aria-current="page">Refunds</a></div></div></footer></div>
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