https://icpaas.ai/internal/FAQ-HtWGXzMl.js

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2 * @license lucide-react v0.344.0 - ISC
3 *
4 * This source code is licensed under the ISC license.
5 * See the LICENSE file in the root directory of this source tree.
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6ing based on user input, and integration with your CRM to identify callers."}]},{category:"Analytics & Reporting",icon:A,questions:[{q:"Do you provide real-time delivery reports?",a:"Yes, our dashboard provides sub-second delivery status updates (Delivered, Read, Failed) for every message sent via WhatsApp, SMS, or RCS. You can also receive these updates via webhooks."},{q:"Can I track the ROI of my marketing campaigns?",a:"Absolutely. By using unique tracking parameters and WhatsApp Flows, our analytics engine can calculate conversion rates and cost-per-lead directly in your dashboard."},{q:"What kind of data can I export?",a:"You can export detailed CDR (Call Detail Records), message logs, and campaign summaries in CSV or PDF formats. For enterprise users, we offer automated daily reports via email or SFTP."}]},{category:"Technical & Developer",icon:p,questions:[{q:"What are the API rate limits?",a:"Our default rate limits are designed to accommodate high-volume enterprise needs. For WhatsApp, limits are determined by your Meta messaging tier (Tier 1 to Unlimited). For SMS and Voice, we can scale to millions of requests per hour."},{q:"How do webhooks work for real-time updates?",a:"You can configure webhooks in your dashboard to receive instant POST requests for message delivery status, incoming messages, and call events. Our webhooks are secured with signature verification."},{q:"Do you support 2FA and OTP automation?",a:"Yes, we have a specialized high-priority route for Authentication (OTP) messages with ultra-low latency to ensure codes are delivered within seconds."}]},{category:"Billing & Plans",icon:S,questions:[{q:"How am I billed for WhatsApp conversations?",a:"WhatsApp uses a conversation-based pricing model. You are billed for 24-hour windows starting from the first message delivered. Pricing varies by category: Marketing, Utility, Authentication, and Service."},{q:"Is there a monthly subscription fee?",a:"We offer flexible pricing models including pay-as-you-go for credits and monthly subscription plans for advanced platform features and dedicated support."},{q:"What happens if my credits run out?",a:"Our system sends automated low-balance alerts. You can also enable 'Auto-Topup' to ensure your business communication is never interrupted."}]},{category:"Company & Product Roadmap",icon:p,questions:[{q:"What is ICPaaS Engage and how does it fit into the core platform?",a:"ICPaaS Engage is a next-generation application layer built directly on top of our core CPaaS engine. While the core platform handles carrier routing for SMS, WhatsApp, and Voice, Engage adds advanced journey orchestration, native e-commerce webhooks (Shopify & WooCommerce), and a risk scoring engine to help merchants automate customer flows from a single dashboard."},{q:"How does the Network Risk Score system reduce RTO (Return to Origin)?",a:"Our Risk Scoring Engine aggregates cross-brand confirmation and response telemetry to calculate a Network Risk Score for order validation. During checkouts (especially COD), the system flags high-risk phone numbers, prompting automated validation via WhatsApp or IVR before merchant dispatch, drastically reducing shipping losses."},{q:"What is the architecture and technology stack behind icpaas.ai?",a:"Our enterprise infrastructure is built on a highly reliable .NET 8 / ASP.NET Core Web API backend paired with high-performance queues (RabbitMQ/Azure Service Bus) for asynchronous message dispatch. Transactional data is managed using SQL Server and PostgreSQL, while Redis handles caching and rate-limiting. The merchant dashboard is built natively using React."},{q:"What features are detailed in the current ICPaaS product roadmap?",a:"Our roadmap is structured into 4 sequential phases: Phase 1 (Weeks 1-6) establishes cart abandonment listeners and basic flow engines; Phase 2 (Weeks 7-12) rolls out IVR confirmation loops and Network Risk Score v1; Phase 3 (Weeks 13-18) introduces unified funnel analytics and Agency/Reseller white-label branding; Phase 4 (Weeks 19-24) launches native WhatsApp Catalogs/Flows and automated post-purchase journeys."}

6,{q:"Does icpaas.ai support reseller or agency accounts?",a:"Yes. In Phase 3 of our roadmap, we are officially rolling out Reseller/Agency mode. This extends our multi-tenant architecture to support white-label branding, custom domain mapping, and individual credit management interfaces for agencies managing multiple client storefronts."}]}];return e.jsxs("div",{className:"min-h-screen bg-white pt-24 pb-28 font-['Plus_Jakarta_Sans',sans-serif]",children:[e.jsxs(g,{children:[e.jsx("title",{children:"FAQ & Support Center | icpaas.ai – WhatsApp API & Bulk SMS"}),e.jsx("meta",{name:"description",content:"Find answers to common questions about WhatsApp Business API, DLT registration, RCS messaging, and AI chatbots on the icpaas.ai FAQ center."}),e.jsx("link",{rel:"canonical",href:"https://icpaas.ai/faq"}),e.jsx("script",{type:"application/ld+json",children:`
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