1(this.webpackJsonp=this.webpackJsonp||[]).push([[19],{1680:function(e){e.exports=JSON.parse('[{"title":"What does a communication device do?","link":"what-does-a-communication-device-do","content":"<p>Your Sunrun communication device sends production data to our Monitoring department through 2G & 3G networks providing Sunrun and yourself the ability to monitor your systemâs production remotely. This device is either installed as a standalone meter (similar to the utility meter), or it is integrated within another piece of equipment installed onsite.</p>"},{"title":"Whatâs wrong with the old device?","link":"whats-wrong-with-the-old-device","content":"<p>There are no issues with your device, rather it will be out of date once various network providers shut down their 2G & 3G networks. We are replacing your meter with a 4G communication device prior to the network sunset dates to ensure we do not lose the ability to monitor your system remotely.</p>"},{"title":"Do I need to be home?","link":"Do-i-need-to-be-home","content":"<p>If your equipment is easy to get to, you do not need to be home. Our partners at Southern Cross will send a technician out to complete the upgrade and will leave a door hanger once complete.</p><p>If your equipment is difficult to access (maybe itâs in the garage, behind a locked gate or you have dogs), we will need to schedule your upgrade for when you can be home. Simply call Southern Cross at 866-909-6068 to schedule a time that works for you.</p>"},{"title":"What happens if I missed the appointment with Southern Cross?","link":"what-happens-if-i-missed-the-appointment-with-southern-cross","content":"<p>Southern Cross has been contracted to make two attempts to upgrade your device. If for any reason they were unable to upgrade your device, they will notify Sunrun to schedule an appointment with our internal technicians to complete the replacement. Please wait for Sunrun to contact you to schedule an appointment as we are experiencing material shortages.</p>"},{"title":"Will this affect my power?","link":"will-this-affect-my-power","content":"<p>No, your homeâs electricity will not be affected when we complete the upgrade.</p>"},{"title":"The info on my online monitoring portal looks off. Whatâs happening?","link":"the-info-on-my-online-monitoring-portal-looks-off-whats-happening","content":"<p>If you had a recent replacement, this is normal â it may take 3 to 5 days for data to appear after your device has been upgraded. Even though the data takes a few days to update, your panels never stop producing energy from the sun. This is just a small communication device we use to monitor your system\'s performance remotely.</p><p>If you still arenât seeing updated information after 5 days, please reach out to Sunrun Customer Care by logging into <a href=\\"https://my.sunrun.com\\">mySunrun</a> to chat or email us at <a href=\\"mailto:[email protected]\\">[email protected]</a></p><p>If your unit has yet to be upgraded and the provider has shutdown the network, you will lose communications until we send a technician to replace the unit. Due to supply chain shortages there is a delay in completing these upgrades. We apologize for this inconvenience. The good news is that your panels will continue to produce as expected, however, you will not be able to see that production in mySunrun until the upgrade has been completed.</p>"},{"title":"What happens during the upgrade?","link":"what-happens-during-the-upgrade","content":"<p>Southern Cross will contact you prior to visiting your home. Theyâll knock on your door to let you know theyâve arrived.</p><p>If no one answers the door and your equipment is easy to get to, theyâll complete the upgrade and leave a note on your door. If they canât access your equipment (for example, if itâs behind a locked gate or you have dogs), theyâll reach out to you directly via the number we have on file to schedule a time when you can be home. If they are unsuccessful after two attempts, they will notify Sunrun to schedule an internal technician to complete the upgrade.</p>"},{"title":"How long will this take?","link":"how-long-will-this-take","content":"<p>A typical meter upgrade should only take 10 to 20 minutes.</p>"},{"title":"Who is Southern Cross?","link":"who-is-southern-cross","content":"<p>Southern Cross is a group of communication device specialists that Sunrun works with in situations like this. They are licensed and insured, and their technicians have done thousands of similar upgrades throughout the country. </p>"},{"title":"Can Southern Cross take care of some other maintenance while they are onsite?","link":"can-southern-cross-take-care-of-some-other-maintenance-while-they-are-onsite","content":"<p>Our partners at Southern Cross are specifically trained and equipped to upgrade your 2G/3G communication device to a 4G device. Please contact Sunrunâs Customer Care by logging into <a href=\\"https://my.sunrun.com\\">
1mySunrun</a> to chat or email us at <a href=\\"mailto:[email protected]\\">[email protected]</a> for additional maintenance requests or concerns.</p>"},{"title":"When will you complete the upgrade?","link":"when-will-you-complete-the-upgrade","content":"<p>We started upgrades in September 2021 and weâll work until weâve upgraded each site that will be affected by the networkâs sunset dates. Southern Cross and Sunrun will be completing upgrades in several different states over the next several months and will notify you when they are planning to be in your neighborhood. As a reminder, your system will continue to produce energy as we will only be replacing the communication device used to view your production remotely.</p>"},{"title":"How much will this cost?","link":"how-much-will-this-cost","content":"<p>The meter upgrade is covered by Sunrun. 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We are replacing your meter with a 4G communication device prior to the network sunset dates to ensure we do not lose the ability to monitor your system remotely.</p>"},{"title":"Do I need to be home?","link":"Do-i-need-to-be-home","content":"<p>If your equipment is easy to get to, you do not need to be home.</p><p>If your equipment is difficult to access (maybe itâs in the garage, behind a locked gate or you have dogs), we will need to schedule your upgrade for when you can be home.</p>"},{"title":"Will this affect my power?","link":"will-this-affect-my-power","content":"<p>No, your homeâs electricity will not be affected when we complete the upgrade.</p>"},{"title":"The info on my online monitoring portal looks off. Whatâs happening?","link":"the-info-on-my-online-monitoring-portal-looks-off-whats-happening","content":"<p>If you had a recent replacement, this is normal â it may take 3 to 5 days for data to appear after your device has been upgraded. Even though the data takes a few days to update, your panels never stop producing energy from the sun. This is just a small communication device we use to monitor your system\'s performance remotely.</p><p>If you still arenât seeing updated information after 5 days, please reach out to Sunrun Customer Care by logging into <a href=\\"https://my.sunrun.com\\">mySunrun</a> to chat or email us at <a href=\\"mailto:[email protected]\\">[email protected]</a></p><p>If your unit has yet to be upgraded and the provider has shutdown the network, you will lose communications until we send a technician to replace the unit. Due to supply chain shortages there is a delay in completing these upgrades. We apologize for this inconvenience. The good news is that your panels will continue to produce as expected, however, you will not be able to see that production in mySunrun until the upgrade has been completed.</p>"},{"title":"How long will the upgrade take?","link":"how-long-will-the-upgrade-take","content":"<p>A typical meter upgrade should only take 10 to 20 minutes.</p>"},{"title":"When will you complete the upgrade? ","link":"when-will-you-complete-the-upgrade","content":"<p>We started upgrades in September 2021 and weâll work until weâve upgraded each site that will be affected by the networkâs sunset dates. As a reminder, your system will continue to produce energy as we will only be replacing the communication device used to view your production remotely.</p>"},{"title":"How much will this cost?","link":"how-much-will-this-cost","content":"<p>The meter upgrade is covered by Sunrun. It wonât cost you anything!</p>"},{"title":"What happens to my system if there are delays with the upgrade? ","link":"what-happens-to-my-system-if-there-are-delays-with-the-upgrade","content":"<p>We are working hard to get your network upgraded, however, due to supply chain shortages there are delays. The good news is that your panels will continue to produce as expected, however, you will not be able to see that production in mySunrun.</p>"}]')}
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