https://puthika.com.bd/refund

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1</head><body><div id="__next"><style data-emotion="css-global zl4edr">html{font-family:sans-serif;line-height:1.15;-webkit-text-size-adjust:100%;-moz-text-size-adjust:100%;-ms-text-size-adjust:100%;text-size-adjust:100%;}body{margin:0;}article,aside,footer,header,nav,section,figcaption,figure,main{display:block;}h1{font-size:2em;}hr{box-sizing:content-box;height:0;overflow:visible;}pre{font-family:monospace,monospace;font-size:1em;}a{background:transparent;text-decoration-skip:objects;}a:active,a:hover{outline-width:0;}abbr[title]{border-bottom:none;-webkit-text-decoration:underline;text-decoration:underline;}b,strong{font-weight:bolder;}code,kbp,samp{font-family:monospace,monospace;font-size:1em;}dfn{font-style:italic;}mark{background-color:#ff0;color:#000;}small{font-size:80%;}sub,sup{font-size:75%;line-height:0;position:relative;vertical-align:baseline;}sup{top:-0.5em;}sub{bottom:-0.25em;}audio,video{display:inline-block;}audio:not([controls]){display:none;height:0;}img{border-style:none;vertical-align:middle;}svg:not(:root){overflow:hidden;}button,input,optgroup,select,textarea{font-family:sans-serif;font-size:100%;line-height:1.15;margin:0;}button,input{overflow:visible;}button,select{text-transform:none;}button,[type=reset],[type=submit]{-webkit-appearance:button;}button::-moz-focus-inner,[type=button]::-moz-focus-inner,[type=reset]::-moz-focus-inner,[type=submit]::-moz-focus-inner{border-style:none;padding:0;}button:-moz-focusring,[type=button]:-moz-focusring,[type=reset]:-moz-focusring,[type=submit]:-moz-focusring{outline:1px dotted ButtonText;}legend{box-sizing:border-box;color:inherit;display:table;max-width:100%;padding:0;white-space:normal;}progress{display:inline-block;vertical-align:baseline;}textarea{overflow:auto;}[type=checkbox],[type=radio]{box-sizing:border-box;padding:0;}[type=number]::-webkit-inner-spin-button,[type=number]::-webkit-outer-spin-button{height:auto;}[type=search]{-webkit-appearance:none;-moz-appearance:none;-ms-appearance:none;appearance:none;}[type=search]::-webkit-search-cancel-button,[type=search]::-webkit-search-decoration{-webkit-appearance:none;-moz-appearance:none;-ms-appearance:none;appearance:none;}::-webkit-file-upload-button{-webkit-appearance:button;-moz-appearance:button;-ms-appearance:button;appearance:button;font:inherit;}details,menu{display:block;}summary{display:-webkit-box;display:-webkit-list-item;display:-ms-list-itembox;display:list-item;}canvas{display:inline-block;}template{display:none;}[hidden]{display:none;}</style><style data-emotion="css-global 1j3c5om">*,*::before,*::after{box-sizing:border-box;}html{-webkit-print-color-scheme:light;color-scheme:light;}body{font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica,Arial,sans-serif,Apple Color Emoji,Segoe UI Emoji;background-color:#fff;color:#000;line-height:1.55;font-size:16px;-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale;}</style><div class="container mx-auto overflow-hidden"><div class="flex items-center justify-between px-4 py-5"><div class="w-auto"><div class="flex flex-wrap items-center"><div class="w-32 mr-14 cursor-pointer"><a href="/"><img src="logos/puthika_text.svg" alt=""/></a></div></div></div><div class="mantine-Switch-root mantine-15po0m8"><div class="mantine-17do188 mantine-Switch-body"><input id="mantine-R9am" type="checkbox" class="mantine-1buhfoz mantine-Switch-input"/><label for="mantine-R9am" class="mantine-18lmfnv mantine-Switch-track"><div class="mantine-1b624xu mantine-Switch-thumb"></div><div class="mantine-8zcx mantine-Switch-trackLabel">BN</div></label><div class="mantine-1qfqb46 mantine-Switch-labelWrapper"></div></div></div></div></div><h1 class="mx-8 md:mx-16 2xl:mx-24 mt-8">Our Refund Policy</h1><section class=" mx-8 md:mx-16 2xl:mx-24 mt-4 mb-24 h-screen overflow-y-scroll p-8 sub-page-container font-sans text-sm bg-gray-100 rounded-lg "><div>Have an issue with your purchase on Puthika? We will be happy to help in any way we can, though there are a few restrictions that guide whether you are eligible for a refund.</div><div class="mt-4 font-bold text-black text-lg">It is extremely important to note: You must contact us within 30 days of a charge for a refund. We cannot grant you a refund for any charges that are more than 30 days old.</div><div class="mt-4">Refunds are processed to the same payment method used at the time of purchase. We do not provide refunds via cash, check, or other external payment methods. We can only refund purchases that have happened in the last 30 days to the original payment card or account.</div><div class="mt-6">Conditions for a Refund</div><div class="mt-4">Technical Issues, Payment Errors, Fraud</div><div class="mt-4">Puthika will issue refunds for purchases made in the past 30 days in the following cases:</div><ul class="list-disc mt-4 pl-8"><li><span class="text-black font-semibold text-base">Technical issues -</span>If you have experienced technical issues which are the fault of Puthika that prevent you from using the purchase, we may, in our sole discretion, provide you with a replacement copy of any such purchased content, which may be a different or updated version of such content. If we are unable to or choose not to provide a replacement, we will issue you a refund.</li><li><span class="text-black font-semibold text-base">Fraud -</span>If it is determined that your account has been taken over by a third party and used fraudulently, we will issue you a refund.</li><li><span class="text-black font-semibold text-base">Payment error -<!-- --> </span>If it is determined that Puthika charged you in error, we will issue a refund.</li><li><span class="text-black font-semibold text-base">Unexpected/Defective Content -</span>If the purchase was made to unlock additional content which turns out to be drastically different than shown in the free preview or defective in some way, we will issue a refund to you.</li></ul><div class="mt-4">You must contact us within 30 days of a disputed charge for us to be able to issue a refund.</div><div class="mt-4">After receiving a valid refund request, the appropriate amount will be returned within 7 working days.</div><div class="mt-4">Puthika does not offer partial refunds. If you have used the service for part of the billing cycle and then canceled, you will not be eligible to re

1ceive a refund for the charge. You can only receive refunds for the above conditions and for unused time.</div><div class="mt-4">Again, you must contact us within 30 days of any disputed charge, regardless of whether you have used your purchase. We cannot, under any circumstances, give you a refund for charges that are more than 30 days old. Restrictions are placed on transactions after 30 days and refunds cannot be issued after that time.</div><div class="mt-6 text-black text-xl font-bold">How to request a refund</div><div class="mt-4">If the purchase meets the above requirements on what transaction we will refund and happened in the last 30 days, contact Puthika support so we can issue you a refund for the charge.</div><div class="mt-4">Please include as much information on the purchase as possible to help us locate the purchase quickly for you. Ideally, include:</div><ul class="mt-4 pl-8"><li>• The order number: this can be found in the email receipt sent at the time of purchase</li><li>• Your username and the email address attached to your Puthika account</li><li>• The amount of the purchase</li><li>• The date and time the charge was made</li><li>• If you were charged by credit card: the last four digits of the card number (please for security reasons, do not include the full number), the type of card (Visa, MasterCard, etc.), and the name that appears on the card</li><li>• If you were charged through PayPal: the email address attached to your PayPal account and the transaction number of the order on PayPal</li><li>• If you use Google Pay, Apple Pay, or any payment service that creates a temporary card number for online purchases, we recommend confirming the last four digits of the token card number</li></ul><div class="mt-6 text-black text-xl font-bold">Reservation of Rights</div><div class="mt-4">Puthika reserves the right to refuse a refund request if it reasonably believes (i) that you are trying to unfairly exploit this refund policy; (ii) if you are in breach of our<a href="./terms.html">Terms of Use</a>; or (iii) if Puthika reasonably suspects that you are using our service fraudulently.</div><div class="mt-4">This refund guide does not affect your statutory rights.</div></section><section class="relative pt-24 bg-black overflow-hidden"><img class="absolute left-1/2 h-full transform -translate-x-1/2 bottom-0" src="images/footers/gradient.svg" alt=""/><div class="relative z-10 container px-12 lg:px-4 mx-auto"><div class="pb-16"><div class="flex flex-wrap -m-8 justify-between items-center"><div class="w-32 cursor-pointer"><a href="/"><img src="logos/puthika_white_text.svg" alt=""/></a></div><div class="flex flex-wrap -m-1.5"><div class="w-auto hidden lg:block"><ul class="flex items-center mr-16 text-white"><li class="mr-9 font-medium"><a href="/about">পুথিকা সম্পর্কে</a></li><li class="mr-9 font-medium"><a href="/terms">অফ সার্ভিসেস</a></li><li class="mr-9 font-medium"><a href="/privacy">প্রাইভেসি পলিসি</a></li><li class="mr-9 font-medium"><a href="/refund">রিফান্ড পলিসি</a></li><li class="font-medium"><div class="mantine-Switch-root mantine-15po0m8"><div class="mantine-17do188 mantine-Switch-body"><input id="mantine-R1cqqm" type="checkbox" class="mantine-1buhfoz mantine-Switch-input"/><label for="mantine-R1cqqm" class="mantine-18lmfnv mantine-Switch-track"><div class="mantine-1b624xu mantine-Switch-thumb"></div><div class="mantine-8zcx mantine-Switch-trackLabel">BN</div></label><div class="mantine-1qfqb46 mantine-Switch-labelWrapper"></div></div></div></li></ul></div></div></div></div><div class="py-2 flex"><img src="images/footers/bkash.png" alt="SSL" class="h-10"/><img src="images/footers/ssl.png" alt="SSL"/></div><p class="pt-2 pb-5 text-sm text-gray-300 font-medium text-center leading-normal">Copyright © 2024 Puthika Technologies LLC । All rights reserved</p></div></section></div>

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