https://apexswipe.com/assets/refund-policy-9QXYEh11.js

1import{j as e}from"./index-BmK_Y2lq.js";import{P as i,a as n}from"./PageShell-P_B5V3vV.js";import{L as s}from"./LegalDoc-g4HxIN3W.js";import"./Nav-CWZ1xKm_.js";import"./Footer-DxVsGmHB.js";const l=[{id:"promise",title:"Our promise",body:e.jsx("p",{children:"If your item never arrives, doesn't match the listing, or is materially damaged, you get your money back. Period. And if a deal genuinely can't go through, we'll cancel cleanly and return every rupee."})},{id:"cancellations",title:"Cancellations",body:e.jsxs(e.Fragment,{children:[e.jsxs("p",{children:[e.jsx("strong",{children:"Picks are binding."})," Once you tap pick in a live show and your UPI is charged, the deal is locked. We don't cancel picks just because you changed your mind — that's how live commerce stays fair to sellers."]}),e.jsxs("p",{children:["You ",e.jsx("strong",{children:"can"})," request a cancellation in these cases:"]}),e.jsxs("ul",{children:[e.jsxs("li",{children:[e.jsx("strong",{children:"Confirmed listing fraud"})," (counterfeit, stolen, or grossly misrepresented item)."]}),e.jsxs("li",{children:[e.jsx("strong",{children:"Technical error"})," on Apex's side (double charge, wrong lot assigned, payment captured for an item already sold)."]}),e.jsxs("li",{children:[e.jsx("strong",{children:"Seller fails to ship within 48 hours"})," of your pick — cancellation window opens automatically and you can claim a full refund in-app."]}),e.jsxs("li",{children:[e.jsx("strong",{children:"Seller-initiated cancellation"})," — sellers can cancel any order before handing it to Shiprocket. You're auto-refunded in full, no dispute needed."]})]}),e.jsxs("p",{children:[e.jsx("strong",{children:"Before payment:"})," you can back out of any pick until your UPI mandate is approved. After approval the pick is final."]}),e.jsxs("p",{children:[e.jsx("strong",{children:"Escrowed funds:"})," on every successful cancellation, the money held in Apex Shield escrow is released back to your original UPI/bank within 1–3 business days. Nothing sits with the seller."]})]})},{id:"eligible",title:"When you can request a refund",body:e.jsxs("ul",{children:[e.jsx("li",{children:"Item not received within the seller's stated shipping window plus 7 days"}),e.jsx("li",{children:"Item materially different from the listing (wrong size, wrong colour, fake, damaged in transit)"}),e.jsx("li",{children:"Item not as described in condition"})]})},{id:"ineligible",title:"When you can't request a refund",body:e.jsxs("ul",{children:[e.jsx("li",{children:"You changed your mind (deals are final-sale)"}),e.jsx("li",{children:"Minor variations clearly disclosed in the listing"}),e.jsx("li",{children:"Damage caused after delivery confirmation"}),e.jsx("li",{children:"Beyond the 48-hour dispute window after delivery"})]})},{id:"how",title:"How to request a refund",body:e.jsxs("ol",{className:"space-y-2 [&_li]:list-decimal",children:[e.jsxs("li",{children:["Open a dispute in-app within ",e.jsx("strong",{children:"48 hours"})," of delivery."]}),e.jsx("li",{children:"Upload photos, video, and reference to the original listing."}),e.jsx("li",{children:"Apex Shield reviews automatically; clear cases resolve within 24 hours, complex cases within 72 hours."}),e.jsx("li",{children:"If approved, refund issues to your original UPI/bank within 1–3 business days."})]})},{id:"failed",title:"Failed deliveries",body:e.jsx("p",{children:"If Shiprocket marks the package undeliverable and the seller can't reship, you get a full refund automatically — no dispute needed."})},{id:"method",title:"Refund method",body:e.jsx("p",{children:"Refunds go back to the original payment method. UPI refunds are usually instant. Bank transfers take 1–3 business days."})},{id:"partial",title:"Partial refunds",body:e.jsx("p",{children:"For items materially close to the listing but with a minor flaw, the seller and buyer can agree on a partial refund. Apex Shield mediates if needed."})},{id:"contact",title:"Contact",body:e.jsxs("p",{children:["Disputes go through the in-app flow. For escalations, ",e.jsx("a",{href:"mailto:[email protected]",children:"[email protected]"}),"."]})}];function c(){return e.jsxs(i,{children:[e.jsx(n,{eyebrow:"Legal",title:e.jsx(e.Fragment,{children:"Cancellation & Refund Policy."}),sub:"Honest items, honest money. Here's when we cancel — and how we make it right."}),e.jsx(s,{updated:"[Date]",sections:l})]})}

1export{c as component};