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445pup','width=780,%20height=440,%20toolbar=no,%20scrollbars=yes,%20resizable=yes');%20void('')">Subscribe</a></li> 446 <li class="notification"><a href="https://www.actransit.org/service-alerts">Service Alerts</a></li> 447 <li class="meetings"><a href="https://actransit.legistar.com/Calendar.aspx" target="_blank">Public Meetings</a></li> 448</ul> 449</div> 450 451 </div> 452 453 454 455 456 </div> 457 458 459 460 461 </div> 462</header> 463 464 465 <div class="main_wrapper" id="main-content"> 466 <div class="main_title_area"> 467 468 <div class="breadcrumb_wrapper"> 469 <div class="breadcrumb"> 470 <div> 471 472 473 <nav role="navigation" aria-labelledby="system-breadcrumb"> 474 <h2 id="system-breadcrumb" class="visually-hidden">Breadcrumb</h2> 475 <ol> 476 <li> 477 <a href="/">Home</a> 478 </li> 479 <li> 480 Customer Service 481 </li> 482 <li> 483 Contact Us 484 </li> 485 </ol> 486 </nav> 487 488 </div> 489 490 491 </div> 492 </div> 493 494 <div class="top_page_title"> 495 496 <h1> 497 Contact Us 498 499 </h1> 500 <h2 class="visually-hidden">Page Title</h2> 501 <h3 class="visually-hidden">Page Title</h3> 502 </div> 503 </div> 504 <div class="wrapper"> 505 <div class="container inner-page-content"> 506 <div class="language-switcher-language-url" id="block-languageswitcher" role="navigation"> 507 508 509 <ul class="links"><li hreflang="en" data-drupal-link-system-path="node/31534" class="en is-active"><a href="/contact-us" class="language-link is-active" hreflang="en" data-drupal-link-system-path="node/31534">English</a></li><li hreflang="es" data-drupal-link-system-path="node/31534" class="es"><a href="/es/node/31534" class="language-link" hreflang="es" data-drupal-link-system-path="node/31534">Español</a></li><li hreflang="zh-hant" data-drupal-link-system-path="node/31534" class="zh-hant"><a href="/zh/node/31534" class="language-link" hreflang="zh-hant" data-drupal-link-system-path="node/31534">䏿</a></li><li hreflang="vi" data-drupal-link-system-path="node/31534" class="vi"><a href="/vi/node/31534" class="language-link" hreflang="vi" data-drupal-link-system-path="node/31534">Tieng Viet</a></li></ul> 510 </div> 511<div id="block-actransit-theme-page-title"> 512 513 514 515 <h1><span property="schema:name">Contact Us</span> 516</h1> 517 518 519 </div> 520<div data-drupal-messages-fallback class="hidden"></div> 521<div id="block-actransit-theme-local-actions"> 522 523 524 <nav></nav> 525 </div> 526<div id="block-actransit-theme-content"> 527 528 529 <article data-history-node-id="31534" role="article" about="/contact-us" typeof="schema:WebPage"> 530 531 532 <span property="schema:name" content="Contact Us" class="hidden"></span> 533 534 535 536 <div> 537 538 <div property="schema:text"> 539<div class="wp-block-columns"> 540<div class="wp-block-column" style="flex-basis:66.66%"> 541<h3>We value your opinion and want to hear from you.</h3> 542 543 544 545 546<p>Our riders and community members are some of the best resources for improving our services. Please send us your questions, comments, and feedback in one of the following ways:</p> 547 548 549 550 551<p><em>NOTE: If you are reporting an immediate safety incident, call 911.</em></p> 552 553 554 555 556<div class="wp-block-button"><a class="wp-block-button__link" href="https://actransit.us/compliments-web">Compliments</a></div> 557 558 559 560 561<div class="wp-block-button"><a class="wp-block-button__link" href="https://actransit1.my.site.com/support/s/feedback?language=en_US&source=Operator">Your Operator</a></div> 562 563 564 565 566<div class="wp-block-button"><a class="wp-block-button__link" href="https://actransit1.my.site.com/support/s/feedback?language=en_US&source=Service">Your Ride/Service</a></div> 567 568 569 570 571<div class="wp-block-button"><a class="wp-block-button__link" href="https://actransit1.my.site.com/support/s/feedback?language=en_US&source=Vehicle">Your Bus</a></div> 572 573 574 575 576<div class="wp-block-button"><a class="wp-block-button__link" href="https://actransit1.my.site.com/support/s/feedback?language=en_US&source=Stop%2FShelter">Bus Stop or Shelter</a></div> 577 578 579 580 581<div class="wp-block-button"><a class="wp-block-button__link" href="https://actransit1.my.site.com/support/s/feedback?language=en_US&source=Systems">App & Website</a></div> 582 583 584 585 586<div class="wp-block-button"><a class="wp-block-button__link" href="https://actransit1.my.site.com/support/s/feedback?language=en_US&source=Other">Other Topic</a></div> 587 588 589 590 591<h3>Want us to attend your event?</h3> 592 593 594 595 596<p>Active engagement in the communities we serve has always been important to AC Transit. Participation in community events offers the District the opportunity to share information about the exciting projects and initiatives we have going on at AC Transit. Riders, the general public, community stakeholders, and elected officials all learn something new when stopping by the AC Transit information booth at community festivals and events. From parades to grand openings to cultural festivals â AC Transit proudly joins with community partners each year to show support for the communities we serve.<br><br>
596Interested in having AC Transit participate in your event? <a href="mailto:[email protected]?subject=Community%20Event" class="ek-link">Contact us</a>! </p> 597 598 599 600 601<div class="wp-block-advgb-image-card advgb-image-card-wrapper rows-3"> 602<div class="wp-block-media-text alignwide is-stacked-on-mobile"><figure class="wp-block-media-text__media"></figure><div class="wp-block-media-text__content"> 603<p class="has-large-font-size">Call</p> 604 605 606 607 608<p>Customer Service agents are available to receive feedback and assist with travel and trip planning seven days a week:</p> 609 610 611 612 613<p>Mon-Fri 6 am to 7 pm, and Sat-Sun 9 am to 5 pm<br>(510) 891-4777, option 2<br>TDD/TYY: 711 or (800) 735-2929</p> 614</div></div> 615 616 617 618 619<div class="wp-block-media-text alignwide is-stacked-on-mobile"><figure class="wp-block-media-text__media"></figure><div class="wp-block-media-text__content"> 620<p class="has-large-font-size">Social Media</p> 621 622 623 624 625<p>Message, comment, follow us on your preferred social media channel.</p> 626 627 628 629 630<ul><li><a href="https://x.com/rideact" class="ek-link">X</a></li><li><a href="https://instagram.com/rideact">Instagram</a></li><li><a href="https://facebook.com/rideact">Facebook</a></li><li><a href="https://www.linkedin.com/company/ac-transit">LinkedIn</a></li><li><a href="https://bsky.app/profile/rideact.bsky.social" class="ek-link">Bluesky</a></li><li><a href="https://www.threads.com/@rideact" class="ek-link">Threads</a></li><li><a href="https://nextdoor.com/profile/014YhhT-zNzG32hc3/" class="ek-link">NextDoor</a></li></ul> 631</div></div> 632 633 634 635 636<div class="wp-block-media-text alignwide is-stacked-on-mobile"><figure class="wp-block-media-text__media"></figure><div class="wp-block-media-text__content"> 637<p class="has-large-font-size">U.S. Mail</p> 638 639 640 641 642<p>You can connect with AC Transit via U.S. Mail. When mailing, please sent to:</p> 643 644 645 646 647<p>AC Transit<br>1600 Franklin St.<br>Oakland, CA 94612</p> 648</div></div> 649</div> 650</div> 651 652 653 654 655<div class="wp-block-column cream" style="flex-basis:33.33%"> 656<div class="wp-block-group"><div class="wp-block-group__inner-container"> 657<h3>Additional Resources</h3> 658 659 660 661 662<ul><li><a href="https://www.actransit.org/where-buy" class="ek-link">Customer Service Center</a></li><li><a href="https://actransit1.my.site.com/support/s/group-travel?language=en_US" class="ek-link">Group Travel</a></li><li><a href="https://www.actransit.org/lostandfound" class="ek-link">Lost and Found</a></li><li><a href="https://www.actransit.org/parking-citations" class="ek-link">Parking Citation Payments & Information</a></li><li><a href="https://www.actransit.org/requesttimetables" class="ek-link">Request Timetables / Maps</a></li></ul> 663 664 665 666 667<h3>Construction & Planning</h3> 668 669 670 671 672<ul><li><a href="https://actransit1.my.site.com/support/s/construction-and-event?language=en_US" class="ek-link">Construction & Event Notification</a></li><li><a href="https://www.actransit.org/construction-access-permits" class="ek-link">Construction Access Permits</a></li><li><a href="https://www.actransit.org/planning" class="ek-link">Planning Projects (In progress and completed)</a></li></ul> 673 674 675 676 677<h3><a href="https://www.actransit.org/Civil-Rights" class="ek-link">Civil Rights / Title VI</a></h3> 678 679 680 681 682<p>Office of Civil Rights and Compliance is responsible for Federal and State regulatory compliance in the areas of Contract Compliance, Title VI, Equal Employment Opportunity and State and Federal Drug and Alcohol and Licensing regulations.</p> 683 684 685 686 687<h3><a href="https://www.actransit.org/government-tort-claims" class="ek-link">Claims</a></h3> 688 689 690 691 692<p>The Alameda-Contra Costa Transit District Risk Management Department investigates and works to resolve claims and lawsuits filed by citizens who allege damages caused by negligent act(s) of the District or its employees. To pursue a claim against AC Transit, you must file a Claim for Damages Form with the AC Transit District Secretaryâs Office. <a href="https://www.actransit.org/government-tort-claims" class="ek-link">Learn more</a>. </p> 693</div></div> 694</div> 695</div> 696 697 698 699 700<hr class="wp-block-separator"/> 701 702 703 704 705<div class="wp-block-advgb-accordions advgb-accordion-wrapper"> 706<div class="wp-block-advgb-accordion-item advgb-accordion-item" style="margin-bottom:15px"><div class="advgb-accordion-header" style="background-color:#000;color:#eee;border-style:solid;border-radius:2px"><span class="advgb-accordion-header-icon"><svg fill="#fff" xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewbox="0 0 24 24">
706<path fill="none" d="M0,0h24v24H0V0z"></path><path d="M12,5.83L15.17,9l1.41-1.41L12,3L7.41,7.59L8.83,9L12,5.83z M12,18.17L8.83,15l-1.41,1.41L12,21l4.59-4.59L15.17,15 L12,18.17z"></path></svg></span><h4 class="advgb-accordion-header-title" style="color:inherit">Advertise on AC Transit</h4></div><div class="advgb-accordion-body" style="border-style:solid !important;border-color:undefined !important;border-top:none !important;border-radius:2px !important"> 707<p><strong>Lamar Advertising, Bay Area Contact</strong><br>Kevin Haskell- Director of West Transit Sales<br><a href="mailto:[email protected]" class="ek-link">[email protected]<br></a>Mobile<strong>:</strong> (415) 866-0261</p> 708</div></div> 709 710 711 712 713<div class="wp-block-advgb-accordion-item advgb-accordion-item" style="margin-bottom:15px"><div class="advgb-accordion-header" style="background-color:#000;color:#eee;border-style:solid;border-radius:2px"><span class="advgb-accordion-header-icon"><svg fill="#fff" xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewbox="0 0 24 24"><path fill="none" d="M0,0h24v24H0V0z"></path><path d="M12,5.83L15.17,9l1.41-1.41L12,3L7.41,7.59L8.83,9L12,5.83z M12,18.17L8.83,15l-1.41,1.41L12,21l4.59-4.59L15.17,15 L12,18.17z"></path></svg></span><h4 class="advgb-accordion-header-title" style="color:inherit">Board of Directors</h4></div><div class="advgb-accordion-body" style="border-style:solid !important;border-color:undefined !important;border-top:none !important;border-radius:2px !important"> 714<p>Information about the AC Transit Board of Directors is available <a href="https://www.actransit.org/board-of-directors">here</a>.</p> 715 716 717 718 719<ul><li><a href="https://www.actransit.org/form/contact-the-board-of-directors" class="ek-link">Contact the Board</a></li><li><a href="https://www.actransit.org/form/contact-the-board-of-directors" class="ek-link">Public Meetings</a></li><li><a href="https://www.actransit.org/form/contact-the-board-of-directors" class="ek-link">Public Participation at Board Meetings</a></li></ul> 720</div></div> 721 722 723 724 725<div class="wp-block-advgb-accordion-item advgb-accordion-item" style="margin-bottom:15px"><div class="advgb-accordion-header" style="background-color:#000;color:#eee;border-style:solid;border-radius:2px"><span class="advgb-accordion-header-icon"><svg fill="#fff" xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewbox="0 0 24 24"><path fill="none" d="M0,0h24v24H0V0z"></path><path d="M12,5.83L15.17,9l1.41-1.41L12,3L7.41,7.59L8.83,9L12,5.83z M12,18.17L8.83,15l-1.41,1.41L12,21l4.59-4.59L15.17,15 L12,18.17z"></path></svg></span><h4 class="advgb-accordion-header-title" style="color:inherit">Human Resources</h4></div><div class="advgb-accordion-body" style="border-style:solid !important;border-color:undefined !important;border-top:none !important;border-radius:2px !important"> 726<p>Contact Human Resources at AC Transit for general information.<br>Phone: <a href="tel:510-891-4777" class="ek-link">510-891-4777, option 4</a></p> 727 728 729 730 731<p>For Employment Verification<br>Email: <a href="mailto:[email protected]" class="ek-link">[email protected]</a><br>Phone: 510-891-4803<br>Fax: 510-863-8212<br> <br>Verification of Employment Human Resources contact:<br> <br>Stephanie Plummer<br>Email: <a href="mailto:[email protected]" class="ek-link">[email protected]</a><br>Phone: 510-326-4445</p> 732</div></div> 733 734 735 736 737<div class="wp-block-advgb-accordion-item advgb-accordion-item" style="margin-bottom:15px"><div class="advgb-accordion-header" style="background-color:#000;color:#eee;border-style:solid;border-radius:2px"><span class="advgb-accordion-header-icon"><svg fill="#fff" xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewbox="0 0 24 24"><path fill="none" d="M0,0h24v24H0V0z"></path><path d="M12,5.83L15.17,9l1.41-1.41L12,3L7.41,7.59L8.83,9L12,5.83z M12,18.17L8.83,15l-1.41,1.41L12,21l4.59-4.59L15.17,15 L12,18.17z"></path></svg></span><h4 class="advgb-accordion-header-title" style="color:inherit">Media Relations</h4></div><div class="advgb-accordion-body" style="border-style:solid !important;border-color:undefined !important;border-top:none !important;border-radius:2px !important"> 738<p>Members of the media with questions or comments may contact Robert Lyles, Media Affairs Manager, at <a href="mailto:[email protected]">[email protected]</a>.</p> 739</div></div> 740 741 742 743 744<div class="wp-block-advgb-accordion-item advgb-accordion-item" style="margin-bottom:15px"><div class="advgb-accordion-header" style="background-color:#000;color:#eee;border-style:solid;border-radius:2px"><span class="advgb-accordion-header-icon"><svg fill="#fff" xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewbox="0 0 24 24">
744<path fill="none" d="M0,0h24v24H0V0z"></path><path d="M12,5.83L15.17,9l1.41-1.41L12,3L7.41,7.59L8.83,9L12,5.83z M12,18.17L8.83,15l-1.41,1.41L12,21l4.59-4.59L15.17,15 L12,18.17z"></path></svg></span><h4 class="advgb-accordion-header-title" style="color:inherit">Public Records Request</h4></div><div class="advgb-accordion-body" style="border-style:solid !important;border-color:undefined !important;border-top:none !important;border-radius:2px !important"> 745<div class="wp-block-button"><a class="wp-block-button__link" href="https://actransit.nextrequest.com/">Submit Public Records Request</a></div> 746 747 748 749 750<div class="wp-block-button"><a class="wp-block-button__link" href="https://www.actransit.org/training-records">Request Ethics & Fiscal Training Records</a></div> 751</div></div> 752</div> 753 754 755 756 757<a id="CSC"> </a> 758 759 760 761 762<div class="wp-block-group cream space_below20 space_above20"><div class="wp-block-group__inner-container"> 763<h3>Clipper Customer Service Center</h3> 764 765 766 767 768<p>The AC Transit & Clipper Customer Service Center offers various services, including transit fare sales, <a href="https://www.actransit.org/group-travel">bulk orders</a>, BikeLink, Regional Transit Connection (RTC) processing, maps & schedules, Lost and Found retrieval and a full range of Clipper services.</p> 769 770 771 772 773<p><strong>Location: </strong><br>1600 Franklin Street, Oakland, CA</p> 774 775 776 777 778<p><strong>Business</strong> <strong>Hours:</strong><br>Monday through Friday, excluding holidays, 8am to 5pm</p> 779 780 781 782 783<p>The Customer Service Center will be closed on the third Tuesday of every month from 2pm to 3pm.</p> 784 785 786 787 788<p><strong>Clipper Services Offered:</strong></p> 789 790 791 792 793<ul><li>Issue or replace Clipper cards for adult, youth, senior, and RTC<ul><li>Process and register Clipper card applications</li></ul><ul><li>Replace defective cards and transfer value into new card</li><li>Replace lost or stolen cards and transfer value into new card<ul><li>To block lost or stolen cards from being used, customers should call Clipper at (877) 878-8883.</li></ul></li></ul></li><li>Load and reload value onto Clipper cards<ul><li>Load cash and/or passes from all participating Clipper transit operators (AC Transit, Caltrain, County Connection, Golden Gate Transit, Muni, Napa Valley Transportation Authority, SamTrans, SMART, Sonoma County Transit, Tri Delta Transit, Union City Transit, VTA, WestCat, Wheels)</li></ul></li></ul> 794 795 796 797 798<p><strong>Clipper Services Not Offered</strong>:<br>(Customers should call Clipper at (877) 878-8883 for assistance)</p> 799 800 801 802 803<ul><li>Issue refunds</li><li>Unblock cards</li><li>Research billing issues or charge errors.</li><li>Correct cash value or pass errors</li></ul> 804</div></div> 805</div> 806 807 </div> 808 809</article> 810 811 </div> 812 813 814 </div> 815 </div> 816 </div> 817 818 819 820 <footer class="footer"> 821 822 <div id="block-footerrideact"> 823 824 825 826 <div><span>@RideACT</span> 827</div> 828 829 </div> 830 831 832 <div class="social_media"> 833 <div id="block-footersocial"> 834 835 836 837 <div><ul> 838 <li><a href="https://www.facebook.com/rideact" target="_blank"><img alt="facebook" title="Facebook" src="/themes/actransit_theme/images/facebook.svg" /> </a></li> 839 <li><a href="https://x.com/rideact" target="_blank"><img alt="X" title="X" src="/themes/actransit_theme/images/twitter-x.svg" width="40px" /> </a></li> 840 <li><a href="https://www.instagram.com/rideact" target="_blank"><img title="Instagram" alt="insta" src="/themes/actransit_theme/images/insta.svg" /> </a></li> 841 <li><a href="https://www.linkedin.com/company/ac-transit" target="_blank"><img title="Linkedin" alt="linkedin" src="/themes/actransit_theme/images/linkedin.svg" /> </a></li> 842 <li><a href="https://www.youtube.com/channel/UCGoNwpocELlj6DjUtWeRXjQ" target="_blank"><img title="Youtube" alt="YouTube" src="/themes/actransit_theme/images/youtube.svg" width="40px" /> </a></li> 843 <li><a href="https://www.threads.net/@rideact?xmt=AQGzveIVirg8tV2y7FMtFMQKCGkZOanO2w5mNi1nM6z-Rrw" target="_blank"><img title="Threads" alt="Threads" src="/themes/actransit_theme/images/threads-white-icon.png" width="30px" />
843 </a></li> 844 <li><a href="https://bsky.app/profile/rideact.bsky.social" target="_blank"><img alt="BlueSky" title="BlueSky" src="/themes/actransit_theme/images/bluesky-white-icon.png" width="30px" /> </a></li> 845</ul> 846<!-- Global site tag (gtag.js) - Google Analytics -->
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