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6  <title>Terms of Use | CommentTrail</title>
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45  <main id="terms-content">
46    <section class="relative isolate overflow-hidden border-b border-trail-text/10 px-6 py-16 sm:py-24 lg:px-8" aria-labelledby="terms-title">
47      <div class="absolute top-0 right-0 -z-10 h-72 w-72 translate-x-1/3 -translate-y-1/3 rounded-full bg-trail-secondary/30 blur-3xl" aria-hidden="true"></div>
48      <div class="mx-auto max-w-5xl">
49        <p class="text-sm/6 font-semibold tracking-[0.18em] text-trail-accent uppercase">Legal</p>
50        <h1 class="mt-3 max-w-4xl text-4xl leading-tight font-semibold tracking-[-0.04em] text-balance text-trail-text sm:text-6xl" id="terms-title">
51          Terms of Use
52        </h1>
53        <p class="mt-6 max-w-2xl text-lg/8 font-medium text-pretty text-trail-text/60 sm:text-xl/8">
54          The terms that govern your purchase and use of the CommentTrail browser extension.
55        </p>
56        <p class="mt-8 inline-flex items-center gap-2 rounded-full bg-trail-secondary/20 px-3 py-1.5 text-sm/6 font-semibold text-trail-text ring-1 ring-trail-text/10">
57          <span class="size-2 rounded-full bg-trail-accent" aria-hidden="true"></span>
58          Last updated: July 23, 2026
59        </p>
60      </div>
61    </section>
62
63    <div class="mx-auto grid max-w-7xl grid-cols-1 gap-12 px-6 py-16 lg:grid-cols-12 lg:gap-16 lg:px-8 lg:py-24">
64      <aside class="lg:col-span-4" aria-label="Terms of Use contents">
65        <nav class="border-l-2 border-trail-secondary pl-5 lg:sticky lg:top-8">
66          <p class="text-xs font-bold tracking-[0.14em] text-trail-text/50 uppercase">On this page</p>
67          <ol class="mt-4 space-y-2 text-sm/6 font-medium text-trail-text/60">
68            <li><a class="transition-colors hover:text-trail-accent focus-visible:rounded-sm focus-visible:outline-3 focus-visible:outline-offset-2 focus-visible:outline-trail-accent" href="#agreement">Agreement</a></li>
69            <li><a class="transition-colors hover:text-trail-accent focus-visible:rounded-sm focus-visible:outline-3 focus-visible:outline-offset-2 focus-visible:outline-trail-accent" href="#what-commenttrail-does">What CommentTrail does</a></li>
70            <li><a class="transition-colors hover:text-trail-accent focus-visible:rounded-sm focus-visible:outline-3 focus-visible:outline-offset-2 focus-visible:outline-trail-accent" href="#license">License</a></li>
71            <li><a class="transition-colors hover:text-trail-accent focus-visible:rounded-sm focus-visible:outline-3 focus-visible:outline-offset-2 focus-visible:outline-trail-accent" href="#supported-environment">Supported environment</a></li>
72            <li><a class="transition-colors hover:text-trail-accent focus-visible:rounded-sm focus-visible:outline-3 focus-visible:outline-offset-2 focus-visible:outline-trail-accent" href="#purchases">Purchases and license activation</a></li>
73            <li><a class="transition-colors hover:text-trail-accent focus-visible:rounded-sm focus-visible:outline-3 focus-visible:outline-offset-2 focus-visible:outline-trail-accent" href="#lifetime-access">Lifetime access</a></li>
74            <li><a class="transition-colors hover:text-trail-accent focus-visible:rounded-sm focus-visible:outline-3 focus-visible:outline-offset-2 focus-visible:outline-trail-accent" href="#refunds">Refunds</a></li>
75            <li><a class="transition-colors hover:text-trail-accent focus-visible:rounded-sm focus-visible:outline-3 focus-visible:outline-offset-2 focus-visible:outline-trail-accent" href="#privacy">Privacy</a></li>
76            <li><a class="transition-colors hover:text-trail-accent focus-visible:rounded-sm focus-visible:outline-3 focus-visible:outline-offset-2 focus-visible:outline-trail-accent" href="#third-party-websites">Third-party websites</a></li>
77            <li><a class="transition-colors hover:text-trail-accent focus-visible:rounded-sm focus-visible:outline-3 focus-visible:outline-offset-2 focus-visible:outline-trail-accent" href="#updates-availability">Updates and availability</a></li>
78            <li><a class="transition-colors hover:text-trail-accent focus-visible:rounded-sm focus-visible:outline-3 focus-visible:outline-offset-2 focus-visible:outline-trail-accent" href="#intellectual-property">Intellectual property</a></li>
79            <li><a class="transition-colors hover:text-trail-accent focus-visible:rounded-sm focus-visible:outline-3 focus-visible:outline-offset-2 focus-visible:outline-trail-accent" href="#disclaimer-liability">Disclaimer and limitation of liability</a></li>
80            <li><a class="transition-colors hover:text-trail-accent focus-visible:rounded-sm focus-visible:outline-3 focus-visible:outline-offset-2 focus-visible:outline-trail-accent" href="#suspension-termination">Suspension and termination</a></li>
81            <li><a class="transition-colors hover:text-trail-accent focus-visible:rounded-sm focus-visible:outline-3 focus-visible:outline-offset-2 focus-visible:outline-trail-accent" href="#changes">Changes to these Terms</a></li>
82            <li><a class="transition-colors hover:text-trail-accent focus-visible:rounded-sm focus-visible:outline-3 focus-visible:outline-offset-2 focus-visible:outline-trail-accent" href="#governing-law">Governing law</a></li>
83            <li><a class="transition-colors hover:text-trail-accent focus-visible:rounded-sm focus-visible:outline-3 focus-visible:outline-offset-2 focus-visible:outline-trail-accent" href="#contact">Contact</a></li>
84          </ol>
85        </nav>
86      </aside>
87
88      <article class="min-w-0 lg:col-span-8">
89        <div class="space-y-12 sm:space-y-16">
90          <section class="scroll-mt-8" id="agreement" aria-labelledby="agreement-title">
91            <h2 class="text-2xl/8 font-semibold tracking-[-0.02em] text-trail-text sm:text-3xl/9" id="agreement-title"><span class="mr-2 text-trail-accent">01.</span> Agreement</h2>
92            <div class="mt-5 space-y-4 text-base/7 text-trail-text/70 sm:text-lg/8">
93              <p>These Terms of Use govern your purchase and use of CommentTrail, a Google Chrome desktop extension provided by EEEY SpA, a company organized under the laws of Chile.</p>
94              <p>
94By purchasing, installing, or using CommentTrail, you agree to these Terms and our <a class="font-semibold text-trail-accent underline decoration-trail-accent/30 underline-offset-4 hover:decoration-trail-accent focus-visible:rounded-sm focus-visible:outline-3 focus-visible:outline-offset-4 focus-visible:outline-trail-accent" href="/privacy">Privacy Policy</a>. If you do not agree, do not use the extension.</p>
95            </div>
96          </section>
97
98          <section class="scroll-mt-8" id="what-commenttrail-does" aria-labelledby="what-commenttrail-does-title">
99            <h2 class="text-2xl/8 font-semibold tracking-[-0.02em] text-trail-text sm:text-3xl/9" id="what-commenttrail-does-title"><span class="mr-2 text-trail-accent">02.</span> What CommentTrail does</h2>
100            <div class="mt-5 space-y-4 text-base/7 text-trail-text/70 sm:text-lg/8">
101              <p>CommentTrail helps you find, filter, highlight, and navigate comments and messages displayed on supported websites, including Substack.</p>
102              <p>CommentTrail only works with content that is already available to you in your browser. It does not provide access to private, restricted, or paid content that you are not otherwise authorized to view.</p>
103              <p>CommentTrail is an independent product and is not affiliated with, endorsed by, or sponsored by Substack or Google.</p>
104            </div>
105          </section>
106
107          <section class="scroll-mt-8" id="license" aria-labelledby="license-title">
108            <h2 class="text-2xl/8 font-semibold tracking-[-0.02em] text-trail-text sm:text-3xl/9" id="license-title"><span class="mr-2 text-trail-accent">03.</span> License</h2>
109            <div class="mt-5 space-y-4 text-base/7 text-trail-text/70 sm:text-lg/8">
110              <p>Your purchase grants you a limited, personal, non-exclusive, non-transferable license to use CommentTrail.</p>
111              <p>Each license is for one individual person and may be active on one device that person owns or controls.</p>
112              <p>You may not:</p>
113              <ul class="list-disc space-y-2 pl-6 marker:text-trail-accent">
114                <li>share your license with another person;</li>
115                <li>resell, sublicense, copy, or redistribute CommentTrail;</li>
116                <li>bypass its payment, activation, or security mechanisms;</li>
117                <li>reverse engineer or attempt to obtain its source code, except where applicable law expressly allows it;</li>
118                <li>use CommentTrail to access content without authorization or violate applicable laws or third-party rights.</li>
119              </ul>
120              <p>Each additional user requires a separate license.</p>
121            </div>
122          </section>
123
124          <section class="scroll-mt-8" id="supported-environment" aria-labelledby="supported-environment-title">
125            <h2 class="text-2xl/8 font-semibold tracking-[-0.02em] text-trail-text sm:text-3xl/9" id="supported-environment-title"><span class="mr-2 text-trail-accent">04.</span> Supported environment</h2>
126            <div class="mt-5 space-y-4 text-base/7 text-trail-text/70 sm:text-lg/8">
127              <p>CommentTrail is developed and tested for the desktop version of Google Chrome.</p>
128              <p>It has not been designed or tested for:</p>
129              <ul class="list-disc space-y-2 pl-6 marker:text-trail-accent">
130                <li>mobile devices;</li>
131                <li>mobile versions of Chrome;</li>
132                <li>other browsers, including Chromium-based browsers;</li>
133                <li>unsupported or outdated versions of Chrome.</li>
134              </ul>
135              <p>Use outside the supported environment is at your own risk and may not work correctly.</p>
136            </div>
137          </section>
138
139          <section class="scroll-mt-8" id="purchases" aria-labelledby="purchases-title">
140            <h2 class="text-2xl/8 font-semibold tracking-[-0.02em] text-trail-text sm:text-3xl/9" id="purchases-title"><span class="mr-2 text-trail-accent">05.</span> Purchases and license activation</h2>
141            <div class="mt-5 space-y-4 text-base/7 text-trail-text/70 sm:text-lg/8">
142              <p>CommentTrail may be sold through a one-time payment. The final price, currency, taxes, and included features are shown before checkout.</p>
143              <p>Payments are processed by Polar, which acts as merchant of record and may handle payment processing, taxes, invoices, refunds, and chargebacks.</p>
144              <p>CommentTrail may use your email address, purchase information, or a license key to validate your purchase. License keys may be subject to reasonable activation limits intended to prevent sharing or abuse.</p>
145              <p>We do not directly store your complete credit-card information.</p>
146            </div>
147          </section>
148
149          <section class="scroll-mt-8" id="lifetime-access" aria-labelledby="lifetime-access-title">
150            <h2 class="text-2xl/8 font-semibold tracking-[-0.02em] text-trail-text sm:text-3xl/9" id="lifetime-access-title"><span class="mr-2 text-trail-accent">06.</span> Lifetime access</h2>
151            <div class="mt-5 space-y-4 text-base/7 text-trail-text/70 sm:text-lg/8">
152              <p>Where CommentTrail is advertised as a lifetime purchase, this means access for the commercial lifetime of the CommentTrail product.</p>
153              <p>It does not guarantee:</p>
154              <ul class="list-disc space-y-2 pl-6 marker:text-trail-accent">
155                <li>that CommentTrail will operate forever;</li>
156                <li>compatibility with every future version of Chrome or Substack;</li>
157                <li>that every current feature will remain unchanged;</li>
158                <li>support for the lifetime of the purchaser.</li>
159              </ul>
160              <p>We intend to maintain CommentTrail in good faith. However, its continued operation may depend on changes made by Chrome, Substack, other third parties, technical feasibility, legal requirements, and reasonable operating costs.</p>
161            </div>
162          </section>
163
164          <section class="scroll-mt-8" id="refunds" aria-labelledby="refunds-title">
165            <h2 class="text-2xl/8 font-semibold tracking-[-0.02em] text-trail-text sm:text-3xl/9" id="refunds-title"><span class="mr-2 text-trail-accent">07.</span> Refunds</h2>
166            <div class="mt-5 space-y-4 text-base/7 text-trail-text/70 sm:text-lg/8">
167              <p>Refund requests may be submitted to <a class="font-semibold text-trail-accent underline decoration-trail-accent/30 underline-offset-4 hover:
167decoration-trail-accent focus-visible:rounded-sm focus-visible:outline-3 focus-visible:outline-offset-4 focus-visible:outline-trail-accent" href="mailto:[email protected]">[email protected]</a>.</p>
168              <p>Refunds will be assessed in good faith, considering applicable consumer law, the reason for the request, whether the license has been activated or substantially used, and the procedures of the payment provider.</p>
169              <p>Nothing in these Terms limits any mandatory consumer rights that apply to you. Chilean consumers may have statutory rights in electronic transactions, including rights related to information, confirmation of contract terms, and withdrawal in applicable cases.</p>
170            </div>
171          </section>
172
173          <section class="scroll-mt-8" id="privacy" aria-labelledby="privacy-title">
174            <h2 class="text-2xl/8 font-semibold tracking-[-0.02em] text-trail-text sm:text-3xl/9" id="privacy-title"><span class="mr-2 text-trail-accent">08.</span> Privacy</h2>
175            <div class="mt-5 space-y-4 text-base/7 text-trail-text/70 sm:text-lg/8">
176              <p>CommentTrail processes supported webpage content locally in your browser.</p>
177              <p>We do not collect, store, sell, or transmit the contents of the comments, chats, posts, or pages you view through the extension.</p>
178              <p>We may process limited information required to complete purchases, validate licenses, prevent abuse, and provide support, as explained in our <a class="font-semibold text-trail-accent underline decoration-trail-accent/30 underline-offset-4 hover:decoration-trail-accent focus-visible:rounded-sm focus-visible:outline-3 focus-visible:outline-offset-4 focus-visible:outline-trail-accent" href="/privacy">Privacy Policy</a>.</p>
179              <p>CommentTrail requests only the browser access reasonably necessary for its disclosed functionality. Chrome Web Store policies require extension data use and permissions to remain limited to the extension’s stated purpose.</p>
180            </div>
181          </section>
182
183          <section class="scroll-mt-8" id="third-party-websites" aria-labelledby="third-party-websites-title">
184            <h2 class="text-2xl/8 font-semibold tracking-[-0.02em] text-trail-text sm:text-3xl/9" id="third-party-websites-title"><span class="mr-2 text-trail-accent">09.</span> Third-party websites</h2>
185            <div class="mt-5 space-y-4 text-base/7 text-trail-text/70 sm:text-lg/8">
186              <p>CommentTrail operates on third-party websites that we do not own or control.</p>
187              <p>Those websites may change their design, code, access rules, policies, or availability without notice. The
187se changes may temporarily or permanently affect CommentTrail.</p>
188              <p>You remain responsible for complying with the terms, privacy rules, intellectual-property rights, and access restrictions of the websites you use.</p>
189              <p>CommentTrail does not authorize you to bypass paywalls, authentication, privacy settings, or other access controls.</p>
190            </div>
191          </section>
192
193          <section class="scroll-mt-8" id="updates-availability" aria-labelledby="updates-availability-title">
194            <h2 class="text-2xl/8 font-semibold tracking-[-0.02em] text-trail-text sm:text-3xl/9" id="updates-availability-title"><span class="mr-2 text-trail-accent">10.</span> Updates and availability</h2>
195            <div class="mt-5 space-y-4 text-base/7 text-trail-text/70 sm:text-lg/8">
196              <p>We may update CommentTrail to correct errors, improve security, adapt to third-party changes, or add, modify, or remove features.</p>
197              <p>We do not guarantee that CommentTrail will always be available, uninterrupted, error-free, or able to identify every relevant comment or message.</p>
198              <p>We may suspend or discontinue CommentTrail when reasonably necessary because of security issues, legal obligations, third-party platform changes, technical infeasibility, abuse, or discontinuation of the product.</p>
199              <p>Where practicable, we will make reasonable efforts to notify users of a permanent discontinuation.</p>
200            </div>
201          </section>
202
203          <section class="scroll-mt-8" id="intellectual-property" aria-labelledby="intellectual-property-title">
204            <h2 class="text-2xl/8 font-semibold tracking-[-0.02em] text-trail-text sm:text-3xl/9" id="intellectual-property-title"><span class="mr-2 text-trail-accent">11.</span> Intellectual property</h2>
205            <div class="mt-5 space-y-4 text-base/7 text-trail-text/70 sm:text-lg/8">
206              <p>CommentTrail, including its software, code, design, branding, text, graphics, and documentation, is owned by or licensed to EEEY SpA and is protected by applicable law.</p>
207              <p>Your purchase grants you permission to use CommentTrail. It does not transfer ownership of the extension or its intellectual property.</p>
208              <p>Third-party names, content, and trademarks remain the property of their respective owners.</p>
209            </div>
210          </section>
211
212          <section class="scroll-mt-8" id="disclaimer-liability" aria-labelledby="disclaimer-liability-title">
213            <h2 class="text-2xl/8 font-semibold tracking-[-0.02em] text-trail-text sm:text-3xl/9" id="disclaimer-liability-title"><span class="mr-2 text-trail-accent">12.</span> Disclaimer and limitation of liability</h2>
214            <div class="mt-5 space-y-4 text-base/7 text-trail-text/70 sm:text-lg/8">
215              <p>CommentTrail is provided “as is” and “as available.”</p>
216              <p>To the maximum extent permitted by law, we do not guarantee that CommentTrail will be uninterrupted, error-free, compatible with every website change, or suitable for every particular purpose.</p>
217              <p>EEEY SpA will not be liable for indirect, incidental, special, or consequential losses, including loss of profits, opportunities, goodwill, or data, resulting from your use of CommentTrail or from changes or failures involving third-party services.</p>
218              <p>Except for liability that cannot legally be limited, our total liability relating to CommentTrail will not exceed the amount you paid for the license.</p>
219              <p>Nothing in this section limits mandatory rights or liabilities that cannot lawfully be excluded.</p>
220            </div>
221          </section>
222
223          <section class="scroll-mt-8" id="suspension-termination" aria-labelledby="suspension-termination-title">
224            <h2 class="text-2xl/8 font-semibold tracking-[-0.02em] text-trail-text sm:text-3xl/9" id="suspension-termination-title"><span class="mr-2 text-trail-accent">13.</span> Suspension and termination</h2>
225            <div class="mt-5 space-y-4 text-base/7 text-trail-text/70 sm:text-lg/8">
226              <p>We may suspend or deactivate a license if it:</p>
227              <ul class="list-disc space-y-2 pl-6 marker:text-trail-accent">
228                <li>was obtained fraudulently;</li>
229                <li>has been refunded or charged back;</li>
230                <li>is being shared or resold;</li>
231                <li>is used to bypass technical or payment restrictions;</li>
232                <li>is used in material violation of these Terms.</li>
233              </ul>
234              <p>Where reasonable, we may provide an opportunity to correct the issue before permanent termination.</p>
235              <p>You may stop using CommentTrail and uninstall it at any time.</p>
236            </div>
237          </section>
238
239          <section class="scroll-mt-8" id="changes" aria-labelledby="changes-title">
240            <h2 class="text-2xl/8 font-semibold tracking-[-0.02em] text-trail-text sm:text-3xl/9" id="changes-title"><span class="mr-2 text-trail-accent">14.</span> Changes to these Terms</h2>
241            <div class="mt-5 space-y-4 text-base/7 text-trail-text/70 sm:text-lg/8">
242              <p>We may update these Terms to reflect changes to CommentTrail, payment arrangements, applicable law, security requirements, or third-party platforms.</p>
243              <p>The updated version will be published with a new “Last updated” date. Material changes may also be c
243ommunicated through the website, extension, or email where reasonably practicable.</p>
244            </div>
245          </section>
246
247          <section class="scroll-mt-8" id="governing-law" aria-labelledby="governing-law-title">
248            <h2 class="text-2xl/8 font-semibold tracking-[-0.02em] text-trail-text sm:text-3xl/9" id="governing-law-title"><span class="mr-2 text-trail-accent">15.</span> Governing law</h2>
249            <div class="mt-5 space-y-4 text-base/7 text-trail-text/70 sm:text-lg/8">
250              <p>These Terms are governed by the laws of the Republic of Chile, without limiting any mandatory consumer protections that apply in the country where you live.</p>
251              <p>The parties agree to first attempt to resolve disputes in good faith through written communication.</p>
252              <p>Where legally permitted, unresolved disputes will be submitted to the competent courts of Chile.</p>
253            </div>
254          </section>
255
256          <section class="scroll-mt-8 border-t border-trail-text/10 pt-12" id="contact" aria-labelledby="contact-title">
257            <h2 class="text-2xl/8 font-semibold tracking-[-0.02em] text-trail-text sm:text-3xl/9" id="contact-title"><span class="mr-2 text-trail-accent">16.</span> Contact</h2>
258            <div class="mt-6 border-l-4 border-trail-primary bg-trail-secondary/15 p-6 sm:p-8">
259              <p class="text-base/7 text-trail-text/70 sm:text-lg/8">Questions, support requests, and refund requests may be sent to:</p>
260              <address class="mt-5 space-y-1 text-base/7 font-medium text-trail-text not-italic sm:text-lg/8">
261                <p class="font-semibold">EEEY SpA</p>
262                <p><a class="font-semibold text-trail-accent underline decoration-trail-accent/30 underline-offset-4 hover:decoration-trail-accent focus-visible:rounded-sm focus-visible:outline-3 focus-visible:outline-offset-4 focus-visible:outline-trail-accent" href="mailto:[email protected]">[email protected]</a></p>
263                <p>Chile</p>
264              </address>
265            </div>
266          </section>
267        </div>
268      </article>
269    </div>
270  </main>
271
272  <footer class="border-t border-trail-text/10 bg-trail-background">
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