https://jhasolutions.com/assets/RefundPolicy-F7xgsYQg.js

1import{j as e}from"./query-vendor-CqOtiPNe.js";import{H as n,B as t}from"./index-CgiuONvO.js";import{j as i}from"./jha-logo-BeJQ4-Gz.js";import{a as o}from"./react-vendor-Oyj1q24G.js";import{A as r}from"./arrow-left-Cg5pwYzI.js";import{R as a}from"./refresh-ccw-D8-NZbc0.js";import"./ui-vendor-C92kXd7i.js";import"./chart-vendor-De-uRwFm.js";const p=()=>{const s=o();return e.jsxs(e.Fragment,{children:[e.jsxs(n,{children:[e.jsx("title",{children:"Refund Policy | JHA Solutions"}),e.jsx("meta",{name:"description",content:"Refund and cancellation policy for JHA Solutions property management platform. Learn about our satisfaction guarantee and refund process."}),e.jsx("link",{rel:"canonical",href:"https://jhasolutions.com/refund-policy"})]}),e.jsxs("div",{className:"min-h-screen bg-background",children:[e.jsx("header",{className:"sticky top-0 z-50 w-full border-b bg-background/95 backdrop-blur supports-[backdrop-filter]:bg-background/60",children:e.jsxs("div",{className:"container flex h-16 items-center justify-between px-4",children:[e.jsxs("div",{className:"flex items-center gap-3 cursor-pointer",onClick:()=>s("/"),children:[e.jsx("img",{src:i,alt:"JHA Solutions",className:"h-10 w-auto"}),e.jsxs("div",{className:"flex flex-col",children:[e.jsx("span",{className:"font-bold text-lg leading-none",children:"JHA Solutions"}),e.jsx("span",{className:"text-xs text-muted-foreground",children:"Property Management"})]})]}),e.jsxs(t,{variant:"ghost",onClick:()=>s("/"),children:[e.jsx(r,{className:"mr-2 h-4 w-4"}),"Back to Home"]})]})}),e.jsxs("main",{className:"container mx-auto px-4 py-12 max-w-4xl",children:[e.jsxs("div",{className:"flex items-center gap-3 mb-4",children:[e.jsx(a,{className:"h-10 w-10 text-primary"}),e.jsx("h1",{className:"text-4xl font-bold",children:"Refund Policy"})]}),e.jsx("p",{className:"text-muted-foreground mb-8",children:"Last Updated: July 29, 2026"}),e.jsxs("div",{className:"prose prose-slate dark:prose-invert max-w-none space-y-8",children:[e.jsxs("section",{children:[e.jsx("h2",{className:"text-2xl font-semibold mb-4",children:"Our Commitment to Your Satisfaction"}),e.jsx("p",{className:"text-muted-foreground leading-relaxed",children:"At JHA Solutions, we are committed to providing high-quality property management software and excellent customer service. We stand behind our product and want you to be completely satisfied with your purchase."})]}),e.jsxs("section",{children:[e.jsx("h2",{className:"text-2xl font-semibold mb-4",children:"1. Free Account"}),e.jsxs("div",{className:"space-y-3",children:[e.jsxs("p",{className:"text-muted-foreground leading-relaxed",children:[e.jsx("strong",{children:"1.1 Free Access:"})," New users may use the limited free account to evaluate the core platform before subscribing."]}),e.jsxs("p",{className:"text-muted-foreground leading-relaxed",children:[e.jsx("strong",{children:"1.2 Paid Access:"})," The $5 monthly All Access subscription unlocks unlimited properties and all generally available features."]}),e.jsxs("p",{className:"text-muted-foreground leading-relaxed",children:[e.jsx("strong",{children:"1.3 No Automatic Upgrade:"})," The free account does not become paid automatically. Billing starts only after you explicitly complete Paddle checkout."]})]})]}),e.jsxs("section",{children:[e.jsx("h2",{className:"text-2xl font-semibold mb-4",children:"2. Subscription Cancellation"}),e.jsxs("div",{className:"space-y-3",children:[e.jsxs("p",{className:"text-muted-foreground leading-relaxed",children:[e.jsx("strong",{children:"2.1 Cancel Anytime:"})," You may cancel your subscription at any time through your account settings or by contacting our support team."]}),e.jsxs("p",{className:"text-muted-foreground leading-relaxed",children:[e.jsx("strong",{children:"2.2 Access Until End of Billing Period:"})," When you cancel, you will retain access to the Service until the end of your current billing cycle."]}),e.jsxs("p",{className:"text-muted-foreground leading-relaxed",children:[e.jsx("strong",{children:"2.3 No Partial Refunds on Cancellation:"})," Cancellations do not result in refunds for the current billing period. You will not be charged for subsequent billing periods."]})]})]}),e.jsxs("section",{children:[e.jsx("h2",{className:"text-2xl font-semibold mb-4",children:"3. 30-Day Money-Back Guarantee"}),e.jsxs("div",{className:"space-y-3",children:[e.jsxs("p",{className:"text-muted-foreground leading-relaxed",children:[e.jsx("strong",{children:"3.1 Eligibility:"})," First-time paid subscribers are eligible for a full refund if requested within 30 days of their initial subscription purchase."]}),e.jsxs("p",{className:"text-muted-foreground leading-relaxed",children:[e.jsx("strong",{children:"3.2 How to Request:"})," To request a refund under this guarantee, contact our support team at [email protected] with your account details and reason for dissatisfaction."]}),e.jsxs("p",{className:"text-muted-foreground leading-relaxed",children:[e.jsx("strong",{children:"3.3 Processing Time:"})," Refunds are typically processed within 5-10 business days and will be credited to the original payment method."]}),e.jsxs("p",{className:"text-muted-foreground leading-relaxed",children:[e.jsx("strong",{children:"3.4 One-Time Guarantee:"})," This money-back guarantee is available only once per customer and applies only to the first month of a new subscription."]})]})]}),e.jsxs("section",{children:[e.jsx("h2",{className:"text-2xl font-semibold mb-4",children:"4. Refund Exclusions"}),e.jsxs("div",{className:"space-y-3",children:[e.jsx("p",{className:"text-muted-foreground leading-relaxed",children:"The following are not eligible for refunds:"}),e.jsxs("ul",{className:"list-disc list-inside space-y-2 text-muted-foreground ml-4",children:[e.jsx("li",{children:"Subscription renewals (after the first 30 days of initial purchase)"}),e.jsx("li",{children:"Partial billing periods if you cancel mid-cycle"}),e.jsx("li",{children:"Add-on services or one-time purchases (unless defective or not delivered)"}),e.jsx("li",{children:"Accounts terminated by JHA Solutions for violation of Terms of Service"}),e.jsx("li",{children:"Requests made after 30 days from the initial subscription date"}),e.jsx("li",{children:"Previous monthly billing cycles"})]})]})]}),e.jsxs("section",{children:[e.jsx("h2",{className:"text-2xl font-semibold mb-4",children:"5. Service Issues and Credits"}),e.jsxs("div",{className:"space-y-3",children:[e.jsxs("p",{className:"text-muted-foreground leading-relaxed",children:[e.jsx("strong",{children:"5.

11 Service Outages:"})," If our service experiences significant downtime or performance issues, you may be eligible for service credits or pro-rated refunds."]}),e.jsxs("p",{className:"text-muted-foreground leading-relaxed",children:[e.jsx("strong",{children:"5.2 Reporting Issues:"})," Report service issues to our support team as soon as possible. We will investigate and determine appropriate compensation based on the severity and duration of the issue."]}),e.jsxs("p",{className:"text-muted-foreground leading-relaxed",children:[e.jsx("strong",{children:"5.3 Service Credits:"})," Any service credit is assessed according to the documented outage and the active monthly subscription."]})]})]}),e.jsxs("section",{children:[e.jsx("h2",{className:"text-2xl font-semibold mb-4",children:"6. Billing Errors"}),e.jsxs("div",{className:"space-y-3",children:[e.jsxs("p",{className:"text-muted-foreground leading-relaxed",children:[e.jsx("strong",{children:"6.1 Incorrect Charges:"})," If you believe you have been charged incorrectly, please contact our billing department immediately at [email protected]."]}),e.jsxs("p",{className:"text-muted-foreground leading-relaxed",children:[e.jsx("strong",{children:"6.2 Investigation:"})," We will investigate all billing disputes and refund any confirmed erroneous charges within 5-10 business days."]}),e.jsxs("p",{className:"text-muted-foreground leading-relaxed",children:[e.jsx("strong",{children:"6.3 Time Limit:"})," Billing disputes must be reported within 60 days of the charge date to be eligible for investigation."]})]})]}),e.jsxs("section",{children:[e.jsx("h2",{className:"text-2xl font-semibold mb-4",children:"7. Payment Processor Disputes"}),e.jsx("p",{className:"text-muted-foreground leading-relaxed",children:"If you initiate a chargeback or payment dispute through your bank or credit card company without first contacting us, your account may be suspended pending resolution. We encourage you to contact our support team first to resolve any billing concerns directly."})]}),e.jsxs("section",{children:[e.jsx("h2",{className:"text-2xl font-semibold mb-4",children:"8. Refund Process"}),e.jsxs("div",{className:"space-y-3",children:[e.jsxs("p",{className:"text-muted-foreground leading-relaxed",children:[e.jsx("strong",{children:"8.1 Request Method:"})," All refund requests must be submitted in writing via email to [email protected] or through your account dashboard."]}),e.jsxs("p",{className:"text-muted-foreground leading-relaxed",children:[e.jsx("strong",{children:"8.2 Required Information:"})," Include your account email, order number, and reason for requesting a refund."]}),e.jsxs("p",{className:"text-muted-foreground leading-relaxed",children:[e.jsx("strong",{children:"8.3 Review Period:"})," We will review your request within 2-3 business days and notify you of approval or denial."]}),e.jsxs("p",{className:"text-muted-foreground leading-relaxed",children:[e.jsx("strong",{children:"8.4 Refund Issuance:"})," Approved refunds are processed within 5-10 business days and returned to the original payment method."]})]})]}),e.jsxs("section",{children:[e.jsx("h2",{className:"text-2xl font-semibold mb-4",children:"9. Paddle Processing"}),e.jsx("p",{className:"text-muted-foreground leading-relaxed",children:"Paddle is our merchant of record and processes subscription payments and approved refunds. The time for a refund to appear depends on the original payment method and financial institution."})]}),e.jsxs("section",{children:[e.jsx("h2",{className:"text-2xl font-semibold mb-4",children:"10. Changes to This Policy"}),e.jsx("p",{className:"text-muted-foreground leading-relaxed",children:"We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated revision date. Continued use of the Service after changes constitutes acceptance of the modified policy."})]}),e.jsxs("section",{children:[e.jsx("h2",{className:"text-2xl font-semibold mb-4",children:"11. Contact Information"}),e.jsxs("div",{className:"space-y-3",children:[e.jsx("p",{className:"text-muted-foreground leading-relaxed",children:"For questions about refunds or to request a refund, please contact:"}),e.jsx("div",{className:"bg-muted/50 p-4 rounded-lg",children:e.jsxs("p",{className:"text-muted-foreground",children:[e.jsx("strong",{children:"Email:"})," [email protected]",e.jsx("br",{}),e.jsx("strong",{children:"Billing:"})," [email protected]",e.jsx("br",{}),e.jsx("strong",{children:"Response Time:"})," Within 24-48 hours"]})})]})]})]}),e.jsx("div",{className:"mt-12 pt-8 border-t",children:e.jsxs(t,{onClick:()=>s("/"),children:[e.jsx(r,{className:"mr-2 h-4 w-4"}),"Return to Home"]})})]}),e.jsx("footer",{className:"border-t py-8 bg-muted/20 mt-12",children:e.jsx("div",{className:"container mx-auto px-4",children:e.jsx("div",{className:"text-center text-sm text-muted-foreground",children:e.jsx("p",{children:"© 2025 JHA Solutions. All rights reserved."})})})})]})]})};export{p as default};