PageSourceSearch

https://www.waterloo.ca/council-and-city-administration/terms-of-use-and-privacy/

html waterloo.ca collected 2026-10-01 10:31:44 UTC 75,757 bytes, 1,247 lines download raw bytes

1<!DOCTYPE html>
2<html dir="ltr" lang="en" class="no-js usn">
3<head>
4            <!-- Google Tag Manager -->
5        <link rel="dns-prefetch" href="//www.googletagmanager.com">
6
7    <!-- Google Fonts -->
8<link rel="dns-prefetch" href="//fonts.googleapis.com">
9<link rel="preconnect" href="//fonts.googleapis.com" crossorigin>
10<link rel="dns-prefetch" href="//fonts.gstatic.com">
11<link rel="preconnect" href="//fonts.gstatic.com" crossorigin>
12
13<!-- Google -->
14<link rel="dns-prefetch" href="//www.gstatic.com">
15<link rel="preconnect" href="//www.gstatic.com" crossorigin>
16<link rel="dns-prefetch" href="//www.google.com">
17<link rel="preconnect" href="//www.google.com" crossorigin>
18
19<!-- Icons -->
20<link rel="preload" href="/css/GOV/icons/ionicons.woff2?v=4.5.4" as="font" type="font/woff2" crossorigin>
21<link rel="preload" href="/css/GOV/icons/ionicons.woff?v=4.5.4" as="font" type="font/woff" crossorigin>
22    
23    <meta charset="utf-8">
24    <meta name="viewport" content="width=device-width, initial-scale=1, shrink-to-fit=no, maximum-scale=2">
25        <link rel="canonical" href="https://www.waterloo.ca/council-and-city-administration/terms-of-use-and-privacy/" />
26    <title>Terms of use and privacy | City of Waterloo</title>
27    <meta name="description" content="Learn how the City of Waterloo manages your information online. Read our terms of use, privacy practices, cookies, AI search notice and data protections.">
28            <link rel="alternate" hreflang="en-us" href="https://www.waterloo.ca/council-and-city-administration/terms-of-use-and-privacy/" />
29    <meta name="twitter:card" content="summary_large_image" />
30        <meta name="twitter:site" content="@citywaterloo" />
31    <meta property="og:type" content="website">
32    <meta property="og:title" content="Terms of use and privacy | City of Waterloo" />
33    <meta property="og:image" content="https://media-002-ca.cdn.govstack.com/waterloo-013-ca/media/ru3j1vya/waterloo_logo_4c.svg" />
34    <meta property="og:url" content="https://www.waterloo.ca/council-and-city-administration/terms-of-use-and-privacy/" />
35    <meta property="og:description" content="Learn how the City of Waterloo manages your information online. Read our terms of use, privacy practices, cookies, AI search notice and data protections." />
36    <meta property="og:site_name" content="City of Waterloo" />
37    <meta name="robots" content="index,follow">
38    <meta name="pageID" content="2243" />
39
40    
41
42
43
44
45    <link fetchpriority="high" href="/sb/sitebuilder-ltr-css-bundle.css.v1-10-8-0" media="screen" rel="stylesheet" />
46<link fetchpriority="high" href="/sb/sitebuilder-css-bundle.css.v1-10-8-0" media="screen" rel="stylesheet" />
47<link fetchpriority="high" href="/sb/sitebuilder-css-small-bundle.css.v1-10-8-0" media="screen and (min-width:0) and (max-width:991px)" rel="stylesheet" />
48<link fetchpriority="high" href="/sb/sitebuilder-css-large-bundle.css.v1-10-8-0" media="screen and (min-width:992px)" rel="stylesheet" />
49<link rel="stylesheet" media="screen" fetchpriority="high" href="/uSkinned/css/generated/ee3f9935-4b23-428b-a795-0d7a4d9cf728.css?version=639238036025730000" />
50<link fetchpriority="low" href="/sb/sitebuilder-css-prnt-bundle.css.v1-10-8-0" media="print" rel="stylesheet" />
51
52<link fetchpriority="high" href="/sb/gov-css-bundle.css.v1-10-8-0" media="screen" rel="stylesheet" />
53
54
55            <link rel="shortcut icon" type="image/png" href="https://media-002-ca.cdn.govstack.com/waterloo-013-ca/media/y0vnpdig/city-of-waterloo-favicon.png?width=32&amp;height=32">
56        <link rel="apple-touch-icon" sizes="57x57" type="image/png" href="https://media-002-ca.cdn.govstack.com/waterloo-013-ca/media/y0vnpdig/city-of-waterloo-favicon.png?width=57&amp;height=57">
57        <link rel="apple-touch-icon" sizes="60x60" type="image/png" href="https://media-002-ca.cdn.govstack.com/waterloo-013-ca/media/y0vnpdig/city-of-waterloo-favicon.png?width=60&amp;height=60">
58        <link rel="apple-touch-icon" sizes="72x72" type="image/png" href="https://media-002-ca.cdn.govstack.com/waterloo-013-ca/media/y0vnpdig/city-of-waterloo-favicon.png?width=72&amp;height=72">
59        <link rel="apple-touch-icon" sizes="76x76" type="image/png" href="https://media-002-ca.cdn.govstack.com/waterloo-013-ca/media/y0vnpdig/city-of-waterloo-favicon.png?width=76&amp;height=76">
60        <link rel="apple-touch-icon" sizes="114x114" type="image/png" href="https://media-002-ca.cdn.govstack.com/waterloo-013-ca/media/y0vnpdig/city-of-waterloo-favicon.png?width=114&amp;height=114">
61        <link rel="apple-touch-icon" sizes="120x120" type="image/png" href="https://media-002-ca.cdn.govstack.com/waterloo-013-ca/media/y0vnpdig/city-of-waterloo-favicon.png?width=120&amp;height=120">
62        <link rel="apple-touch-icon" sizes="144x144" type="image/png" href="https://media-002-ca.cdn.govstack.com/waterloo-013-ca/media/y0vnpdig/city-of-waterloo-favicon.png?width=144&amp;height=144">
63        <link rel="apple-touch-icon" sizes="152x152" type="image/png" href="https://media-002-ca.cdn.govstack.com/waterloo-013-ca/media/y0vnpdig/city-of-waterloo-favicon.png?width=152&amp;height=152">
64        <link rel="apple-touch-icon" sizes="180x180" type="image/png" href="https://media-002-ca.cdn.govstack.com/waterloo-013-ca/media/y0vnpdig/city-of-waterloo-favicon.png?width=180&amp;height=180">
65        <link rel="icon" sizes="16x16" type="image/png" href="https://media-002-ca.cdn.govstack.com/waterloo-013-ca/media/y0vnpdig/city-of-waterloo-favicon.png?width=16&amp;height=16">
66        <link rel="icon" sizes="32x32" type="image/png" href="https://media-002-ca.cdn.govstack.com/waterloo-013-ca/media/y0vnpdig/city-of-waterloo-favicon.png?width=32&amp;height=32">
67        <link rel="icon" sizes="96x96" type="image/png" href="https://media-002-ca.cdn.govstack.com/waterloo-013-ca/media/y0vnpdig/city-of-waterloo-favicon.png?width=96&amp;height=96">
68        <link rel="icon" sizes="192x192" type="image/png" href="https://media-002-ca.cdn.govstack.com/waterloo-013-ca/media/y0vnpdig/city-of-waterloo-favicon.png?width=192&amp;height=192">
69        <meta name="msapplication-square70x70logo" content="https://media-002-ca.cdn.govstack.com/waterloo-013-ca/media/y0vnpdig/city-of-waterloo-favicon.png?width=70&height=70" />
70        <meta name="msapplication-square150x150logo" content="https://media-002-ca.cdn.govstack.com/waterloo-013-ca/media/y0vnpdig/city-of-waterloo-favicon.png?width=150&height=150" />
71        <meta name="msapplication-wide310x150logo" content="https://media-002-ca.cdn.govstack.com/waterloo-013-ca/media/y0vnpdig/city-of-waterloo-favicon.png?width=310&height=150" />
72        <meta name="msapplication-square310x310logo" content="https://media-002-ca.cdn.govstack.com/waterloo-013-ca/media/y0vnpdig/city-of-waterloo-favicon.png?width=310&height=310" />
73
74            
74<script>
75var notificationExDays = 365;        </script>
75
76
77    
78<link rel="stylesheet" type="text/css" href="https://customer.cludo.com/templates/rich-inline/v1.0/dist/styles/cludo-search-results.css">
79<link href="/css/GOV/themes/gs-theme-grandview.css" media="screen" rel="stylesheet">
80
81<!-- Hotjar Tracking Code for www.waterloo.ca -->
82<script>
vendor: 125 bytes, lines 82-85
82
83    (function(h,o,t,j,a,r){
84        h.hj=h.hj||function(){(h.hj.q=h.hj.q||[]).push(arguments)};
85        h._hjSettings={hjid:
852314362
vendor: 258 bytes, lines 85-90
85,hjsv:6};
86        a=o.getElementsByTagName('head')[0];
87        r=o.createElement('script');r.async=1;
88        r.src=t+h._hjSettings.hjid+j+h._hjSettings.hjsv;
89        a.appendChild(r);
90    })(window,document,'https://static.hotjar.com/c/hotjar-','.js?sv=');
91</script>
91
92         <!-- Google Tag Manager -->
93        
93<script>
94        (function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start':
95        new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0],
96        j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.fetchPriority='high';j.src=
97        'https://www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f);
98        })(window,document,'script','dataLayer','GTM-PBPF3BH');</script>
98
99        <!-- End Google Tag Manager -->
100
101</head>
102<body 
103    
104 class="body-bg body-bg-solid header-19-lg header-03-sm show_header-on-scroll-lg hide_header-on-scroll-sm directional-icons-arrow           main-navigation-underline-link-hover  secondary-navigation-underline-link-hover  content-underline-link-hover  footer-underline-link-hover  button-underline-link-hover  breadcrumb-forward"
105
106>
107            <!-- Notification -->
108        <div id="NotificationPanel" class="usn-notification position-center base-bg closed" role="dialog" aria-label="Cookie consent notification" aria-describedby="cookieconsent:desc">
109            <div class="inner">
110
111                
112
113                    <div id="cookieconsent:desc" class="text base-text">
114                        <p>This website uses cookies to improve how it works and to make your experience more personal. By using this website, you are agreeing to the cookie rules in our <a href="/council-and-city-administration/terms-of-use-and-privacy/" title="Terms of use and privacy">Privacy Policy</a>.</p>
115                    </div>
116                <p class="link">
117                    <button class="btn base-btn-bg base-btn-bg base-btn-bg-solid base-btn-bg-hover-solid base-btn-text base-btn-borders accept-cookies" aria-label="Agree to cookie consent message">
118                        <span></span>
119                        Agree
120                    </button>
121                </p>
122            </div>
123        </div>
124        <!--// Notification -->
125
126
127
128
129            <!-- Google Tag Manager (noscript) -->
vendor: 91 bytes, lines 129-131
129
130        <noscript>
131            <iframe src="https://www.googletagmanager.com/ns.html?id=
131GTM-PBPF3BH
vendor: 123 bytes, lines 131-134
131"
132                    height="0" width="0" style="display:none;visibility:hidden"></iframe>
133        </noscript>
134        
134<!-- End Google Tag Manager (noscript) -->
135
136
137    <!-- Site -->
138    <div id="site">
139
140        <!-- Header -->
141            <header id="site-header" class="header-bg header-bg-solid" tabindex="-1">
142        <!-- Skip links -->
143        <a class="skip-to-content" id="skip-to-content-link" href="#site-content">Skip to main content</a>
144        <a class="skip-to-content" id="skip-to-footer-link" href="#site-footer">Skip to footer</a>
145        <!--// Skip links -->
146        <div class="container">
147
148            <div class="row">
149
150                    <div id="logo" >
151        <a href="/" title="City of Waterloo">
152                                <img src="https://media-002-ca.cdn.govstack.com/waterloo-013-ca/media/ru3j1vya/waterloo_logo_4c.svg"  alt="City of Waterloo logo" fetchpriority="high">
153                <span class="sr-only">City of Waterloo</span>
154        </a>
155    </div>
156
157
158
159                    <!-- Expand -->
160                    <button id="burgerNavStyle" class="expand-header expand-3-bars expand-even-lines expand-active-cross" type="button" aria-expanded="false" aria-label="Expand header">
161                        <span>Menu</span>
162                    </button>
163                    <!--// Expand -->
164                <!-- Main navigation -->
165        <nav aria-label="Main" class="main main-advanced nav-dropdown navigation-dropdown-bg navigation-dropdown-bg-solid">
166            <ul>
167            <li class="no-child mega-menu-dropdown  ">
168                <span>
169                    <a href="https://www.waterloo.ca/recreation-and-sports/">Recreation and sports</a>
170                </span>
171            </li>
172            <li class="no-child mega-menu-dropdown  ">
173                <span>
174                    <a href="https://www.waterloo.ca/recreation-and-sports/swimming-and-pools/">Swimming and pools</a>
175                </span>
176            </li>
177            <li class="no-child mega-menu-dropdown  ">
178                <span>
179                    <a href="https://www.waterloo.ca/parks-and-trails/">Parks and trails</a>
180                </span>
181            </li>
182            <li class="no-child mega-menu-dropdown  ">
183                <span>
184                    <a href="https://www.waterloo.ca/arts-culture-and-events/">Create Waterloo</a>
185                </span>
186            </li>
187            <li class="no-child mega-menu-dropdown  ">
188                <span>
189                    <a href="https://www.waterloo.ca/jobs-and-volunteering/">Jobs and volunteering</a>
190                </span>
191            </li>
192            <li class="no-child mega-menu-dropdown  ">
193                <span>
194                    <a href="https://www.waterloo.ca/parking/">Parking</a>
195                </span>
196            </li>
197            <li class="no-child mega-menu-dropdown  ">
198                <span>
199                    <a href="https://www.waterloo.ca/water-and-tax-billing/">Water and tax billing</a>
200                </span>
201            </li>
202            <li class="no-child mega-menu-dropdown  ">
203                <span>
204                    <a href="https://www.waterloo.ca/home-and-property/">Home and property</a>
205                </span>
206            </li>
207            <li class="no-child mega-menu-dropdown  ">
208                <span>
209                    <a href="https://www.waterloo.ca/community-support/">Community support</a>
210                </span>
211            </li>
212            <li class="no-child mega-menu-dropdown  ">
213                <span>
214                    <a href="https://www.waterloo.ca/building-and-renovating/">Building and renovating</a>
215                </span>
216            </li>
217            <li class="no-child mega-menu-dropdown  ">
218                <span>
219                    <a href="https://www.waterloo.ca/bylaws-and-enforcement/">Bylaws and enforcement</a>
220                </span>
221            </li>
222            <li class="no-child mega-menu-dropdown  ">
223                <span>
224                    <a href="https://www.waterloo.ca/fire-and-emergency-services/">Fire and Emergency Services</a>
225                </span>
226            </li>
227            <li class="no-child mega-menu-dropdown  ">
228                <span>
229                    <a href="https://www.waterloo.ca/roads-and-cycling/">Roads and cycling</a>
230                </span>
231            </li>
232            <li class="no-child mega-menu-dropdown  ">
233                <span>
234                    <a href="https://www.waterloo.ca/water-utilities/">Water utilities</a>
235                </span>
236            </li>
237            <li class="no-child mega-menu-dropdown  ">
238                <span>
239                    <a href="https://www.waterloo.ca/business-support/">Business support</a>
240                </span>
241            </li>
242            <li class="no-child mega-menu-dropdown  ">
243                <span>
244                    <a href="https://www.waterloo.ca/planning-and-development/">Planning and development</a>
245                </span>
246            </li>
247            <li class="no-child mega-menu-dropdown  ">
248                <span>
249                    <a href="https://www.waterloo.ca/museum/">City of Waterloo Museum</a>
250                </span>
251            </li>
252            <li class="no-child mega-menu-dropdown  ">
253                <span>
254                    <a href="https://www.waterloo.ca/parkview-cemetery/">Parkview Cemetery and Crematorium</a>
255                </span>
256            </li>
257            <li class="no-child mega-menu-dropdown  ">
258                <span>
259                    <a href="https://www.waterloo.ca/council-and-committees/">City Council</a>
260                </span>
261            </li>
262            <li class="no-child active mega-menu-dropdown  ">
263                <span>
264                    <a href="https://www.waterloo.ca/council-and-city-administration/">City administration</a>
265                </span>
266            </li>
267            </ul>
268        </nav>
269                <!--// Main navigation -->
270                <!-- Secondary navigation -->
271                
272
273                <!--// Secondary navigation -->
274                <!-- CTA Links -->
275                        <nav aria-label="Call to actions" class="cta-links">
276                    <a class="btn  c5-btn-bg c5-btn-bg-solid c5-btn-bg-hover-solid c5-btn-text c5-btn-borders" href="https://www.waterloo.ca/search/"  >
277                        <span></span>
278                        <i class="icon usn_ion-md-search before"></i>Search
279                    </a>
280                    <a class="btn  c5-btn-bg c5-btn-bg-solid c5-btn-bg-hover-solid c5-btn-text c5-btn-borders" href="https://www.waterloo.ca/council-and-city-administration/call-or-visit-us/"  >
281                        <span></span>
282                        <i class="icon usn_ion-ios-call before"></i>Contact us
283                    </a>
284        </nav>
285
286                <!--// CTA Links -->
287                <!-- Site search -->
288                <!--// Site search -->
289                <!-- Site search Advanced -->
290                                            <div class="form site-search-form site-search radio-topnav">
291                                <div class="gs-search-popup-wrapper">
292                                        <div class="gs-search-inputs">
293
294
295    <!-- CLUDO SEARCH -->
296        <div class="cludo-search-container search-form-container cludo_search_field-topnav" data-cludo-engine-id="10002869" data-cludo-customer-id="10000096"
297             data-cludo-filter="" data-cludo-search-url="/search?cludo" name="cludo_search_field-topnav" data-selector="GOVCludoSearch">
298            <div class="form site-search-form">
299                    <form id="cludo-search-form-topnav-984147669" role="search">
300                        <fieldset>
301                            <div class="form-group gs-multi-div-wrap">
302                                <input type="search" class="search-input form-control" aria-label="Search Waterloo.ca" placeholder="Search Waterloo.ca" data-catalog-name="Website">
303                                <button type="submit" name="search-button" aria-label="Search" class="btn gs-multi-btn-div btn-search base-btn-bg base-btn-bg-solid base-btn-bg-hover-solid">
304                                    <i aria-hidden="true" class="icon usn_ion-ios-search gs-multi-icon"></i>
305                                </button>
306                            </div>
307                        </fieldset>
308                    </form>
309            </div>
310        </div>
311    <!--// CLUDO SEARCH -->
312
313                                        </div>
314
315    <!-- SEARCH SELECTION -->
316    <!--// SEARCH SELECTION -->
317
318                                </div>
319
320                                <button class="expand-search" type="button" data-toggle="collapse" aria-label="Expand site search">
321                                    <em>Expand Search</em>
322                                    <i aria-hidden="true" class="icon usn_ion-ios-search search-icon"></i>
323                                    <i aria-hidden="true" class="icon usn_ion-md-close close-icon" tabindex="0"></i>
324                                </button>
325                            </div>
326
327                <!--// Site search Advanced -->
328
329            </div>
330
331        </div>
332    </header>
333
334
335        <!--// Header -->
336        <!-- Content -->
337        <main id="site-content" tabindex="-1">
338
339                <section class="content component usn_cmp_reusablecomponents base-bg base-bg-solid p-0 " >  
340
341        <div class="component-inner">
342                    <div class="container-fluid">
343
344
345                        <div class="" data-os-animation="fadeIn" data-os-animation-delay="0s" data-os-animation-duration="1.2s">
346
347    <section class="content component usn_cmp_pods c4-bg c4-bg-solid pb-0 gs-search-row" >  
348
349        <div class="component-inner">
350                    <div class="container"><div class="row justify-content-center"><div class="content-col center-col col">
351
352
353
354                        <div class="component-main row listing  listing_basic-grid listing-pods " >
355                          <div class="item usn_pod_code     items-1 col-12 ">
356                            <div class="inner">
357                                        <div class="code-item " data-os-animation="fadeIn" data-os-animation-delay="0s" data-os-animation-duration="1.2s">
358        <div class="search-wrapper">
359<form class="cludo-input-form" role="search" id="cludo-search-input">
360    
361    <input
362        class="cludo-input-form__input"
363        title="Search the page"
364        name="searchrequest"
365        type="search"
366        autocomplete="on"
367        placeholder="Search Waterloo.ca"
368        aria-autocomplete="list"
369        aria-haspopup="true"
370    >
371
372    <button
373        type="submit"
374        title="Search"
375        aria-label="Search"
376        class="cludo-input-form__search-button"
377    >
378         <img src="https://waterloo-013-ca.govstack.com/media/tzaezidk/magnifying-glass.svg" alt="magnifying glass icon" width="18" height="18">
379        Search
380       
381    </button>
382    
383
384</form>
385
386</div>
387
388    </div>
389
390                                </div>
391                            </div>
392            </div>
393
394
395
396
397                    </div></div></div>
398        </div>
399    </section>
400            </div>
401
402
403
404                    </div>
405        </div>
406    </section>
407    <section class="content component usn_cmp_breadcrumb base-bg base-bg-solid  " >  
408
409        <div class="component-inner">
410                    <div class="container">
411
412
413                <section class="breadcrumb-trail " data-os-animation="fadeIn" data-os-animation-delay="0s" data-os-animation-duration="1.2s">
414        
415            <nav aria-label="Breadcrumb">
416                <ol class="breadcrumb" itemscope itemtype="https://schema.org/BreadcrumbList">
417                        <li class="breadcrumb-item" itemprop="itemListElement" itemscope itemtype="https://schema.org/ListItem"><a href="/" itemtype="https://schema.org/Thing" itemprop="item"><span itemprop="name"><i class="icon before"></i>Home</span></a><meta itemprop="position" content="1" /></li>
418                        <li class="breadcrumb-item" itemprop="itemListElement" itemscope itemtype="https://schema.org/ListItem"><a href="/council-and-city-administration/" itemtype="https://schema.org/Thing" itemprop="item"><span itemprop="name"><i class="icon before"></i>Council and city administration</span></a><meta itemprop="position" content="2" /></li>
419
420                        <li itemprop="itemListElement" itemscope itemtype="https://schema.org/ListItem" class="breadcrumb-item active" aria-current="page"><span itemprop="name"><i class="icon before"></i>Terms of use and privacy</span><meta itemprop="position" content="3" /></li>
421                </ol>
422            </nav>
423        
424    </section>
425
426
427
428                    </div>
429        </div>
430    </section>
431
432            
433
434
435
436    <section class="content component base-bg base-bg-solid"><div class="container">        <!-- Row -->
437        <div class="row">
438            <div class="heading-col col">
439
440
441                <h1 class="heading main base-heading">Terms of use and privacy</h1>
442
443                    <!-- For GS Mobile Subnav -->
444                            <button class="gs-subnav-trigger" type="button" aria-controls="gs-subnav-wrapper" aria-expanded="false" aria-label="Toggle sub navigation">
445                                <span aria-hidden="true"></span>
446                                <span class="triggerText">Section Menu</span>
447                            </button>
448
449            </div>
450        </div>
451        <!--// Row -->
452<div class="row justify-content-between">
453    <!-- Content column -->
454    <div class="content-col left-col col-lg-8 col-12 order-1">
455
456        
457
458            <section class="content component usn_cmp_text base-bg base-bg-solid  " >  
459
460        <div class="component-inner">
461                    <div class="container">
462
463
464
465                <div class="info ">
466
467        
468
469        <div class="text base-text " data-os-animation="fadeIn" data-os-animation-delay="0s">
470            <p class="intro lg">Learn how the City of Waterloo manages your information online. This page includes our terms of use, privacy practices, cookies, AI search notice and how we protect your data.</p>
471<hr>
472<p><strong>On this page:</strong></p>
473<ol>
474<li><a href="#overview" data-anchor="#overview">Overview</a></li>
475<li><a href="#privacy-statement" data-anchor="#privacy-statement">Privacy statement</a></li>
476<li><a href="#privacy-compliance" data-anchor="#privacy-compliance">Privacy compliance</a></li>
477<li><a href="#use-of-personal-information" data-anchor="#use-of-personal-information">Use and disclosure of personal information</a></li>
478<li><a href="#cookies" data-anchor="#cookies">Cookies</a></li>
479<li><a href="#artificial-intelligence" data-anchor="#artificial-intelligence">Artificial Intelligence (AI)</a></li>
480<li><a href="#analytics" data-anchor="#analytics">Analytics and tracking</a></li>
481<li><a href="#reasons-to-collect-info" data-anchor="#reasons-to-collect-info">Reasons we collect personal information</a></li>
482<li><a href="#protection-of-information" data-anchor="#protection-of-information">Protection of personal information</a></li>
483<li><a href="#links" data-anchor="#links">Links to other websites</a></li>
484<li><a href="#security" data-anchor="#security">Security</a></li>
485<li><a href="#email-collection" data-anchor="#email-collection">Email collection privacy notice</a></li>
486<li><a href="#notification" data-anchor="#notification">Notification of changes</a></li>
487<li><a href="#contact-us" data-anchor="#contact-us">Contact us</a></li>
488</ol>
489<hr>
490<h2><a id="overview"></a>Overview</h2>
491<p>The City of Waterloo attempts to keep the information on this website current, accurate and complete. Reliance upon any materials on this site shall be at your sole risk. All such information should be verified independently before being used or relied on. The city assumes no responsibility for any damages arising out of the use of this site.</p>
492<p>The materials on the city's website are provided "as is." The city does not make any representations concerning the accuracy, likely results, or reliability of the use of the materials on this website or otherwise relating to these materials or on any sites linked to this site. Links or references to other websites or organizations do not imply endorsement or approval by the City of Waterloo.</p>
493<p>By using this website you are agreeing to be bound by the current version of these terms of use. The city reserves the right to change or modify these terms of use and/or this site at any time without notice.</p>
494<hr>
495<h2><a id="privacy-statement"></a>Privacy statement</h2>
496<p>Modern information and communication technologies play a fundamental role at the City of Waterloo. Protecting your privacy and your personal data is an important aspect of the way we create, organize and implement our activities online and offline. The City of Waterloo is the sole owner of the information collected on this site. Any personal data relating to you will only be used and recorded by us in accordance with current data protection legislation and this privacy statement.</p>
497<p>Most of the information accessible on the city's website does not require you to identify yourself at all. You may access it anonymously. However, the City of Waterloo does collect personal information about you when you choose to provide it. We endeavour to collect only as much personal information as is absolutely necessary to assist you in conducting business with the city via the website.</p>
498<p>We provide multiple service "channels" for conducting business (e.g. walk-in, mail-in, fax-in, phone-in, etc.) in addition to the web. If at any time you have concerns about using the web channel to conduct your business with the city, we will always provide you with an alternative (traditional) service channel as an option.</p>
499<hr>
500<h2>
500<a id="privacy-compliance"></a>Privacy compliance</h2>
501<p>Our practices have been designed to ensure compliance with the privacy provisions of the Municipal Freedom of Information and Protection of Privacy Act (Ontario). The City of Waterloo endeavours to make its information accessible to the public, however, some records contain information that is either privileged or of a personal nature.</p>
502<p>The Municipal Freedom of Information and Protection of Privacy Act compels the municipality to review such information prior to considering disclosure. Requests to access such personal and privileged records must be made in writing before the city can make a decision on whether or not the records may be disclosed.</p>
503<hr>
504<h2><a id="use-of-personal-information"></a>Use and disclosure of personal information</h2>
505<p>You can access our website homepage and browse our site without disclosing personal data. We collect your personal data only with your knowledge or your consent. </p>
506<hr>
507<h2><a id="cookies"></a>Cookies</h2>
508<p>We use cookies on our website. A "cookie" is a small text file that is stored on a user's computer, placed there by a web server for future access and retrieval of stored information pertaining to that user. All our employees and processors who have access to your personal data are obliged to respect its confidentiality.</p>
509<hr>
510<h2><a id="artificial-intelligence"></a>Artificial Intelligence (AI)</h2>
511<p>Our website includes an AI-powered search feature that uses artificial intelligence to generate answers and summaries based on publicly available information from our site. The summary tool is provided solely for convenience and should not be used as a replacement for official City information, policies, by-laws, or advice from staff. The City of Waterloo provides no guarantee or warranty that the information in the AI-generated summary is correct.  All users are responsible for verifying the information by reviewing source links directly on the City website.<br>When you use this feature, your search queries and basic technical details (such as date and time) may be collected to operate and improve service. For this reason, please do not include any personal information in your searches. All information collected through this feature is handled in accordance with this Privacy Policy and the City’s applicable by-laws and policies.</p>
512<hr>
513<h2><a id="analytics"></a>Analytics and tracking</h2>
514<p>To help inform our communications and marketing efforts, we have user behaviour tracking tools in use on this website. They provide anonymized data about browsing habits and user decisions that we use to improve the website and our outreach activities. We do not collect personal information through these activities.</p>
515<hr>
516<h2><a id="reasons-to-collect-info"></a>Reasons we collect personal information</h2>
517<p>We collect and retain personal information for the following purposes:</p>
518<ul>
519<li>to process requests for services, products or further information</li>
520<li>to communicate with you regarding services or products that you have requested</li>
521<li>to identify you if you have a query or concern about the service or product that you have requested</li>
522<li>to advise you about changes to our web service offerings and of service interruptions</li>
523<li>as required by provincial or federal legislation, and our Records Retention By-Law</li>
524</ul>
525<p>Questions about the collection of personal information should be directed to the freedom of information officer in the clerks office by phone at <a href="tel:519-886-1550" title="Open new window to view 519-886-1550">519-886-1550</a> or by fax at 519-747-8510.</p>
526<hr>
527<h2><a id="protection-of-information"></a>Protection of personal information</h2>
528<p>The City of Waterloo takes every precaution to protect your personal information. We protect your account information by requiring you to enter a unique login ID and password each time you want to access your account information. Your password should never be shared with anyone.</p>
529<p>The City of Waterloo is the sole owner of the information collected on its site. We do not use or retain personal information that you provide to us for any secondary purposes unless we clearly notify you and gain your permission first. We will not sell, share, rent or otherwise disclose your personal information to any organization or individual outside the City of Waterloo unless we first notify you and ask your permission. We will not disclose your personal data to government institutions and authorities unless required by law or other regulation. Raw data may be used for statistical or comparative analyses prepared by or on behalf of the City of Waterloo provided that such data will not be associated to an identified individual or business.</p>
530<p>At times, we may request information from you via surveys. Participation in these surveys is completely voluntary and you have a choice of whether or not to disclose the information requested. If you choose not to participate in surveys, you will still be able to use our site or request services or products from us.</p>
531<hr>
532<h2><a></a>Links to other websites</h2>
533<p>This website contains links to other sites, however, the City of Waterloo is not responsible for the privacy practices of other sites. When you leave our site, we encourage you to read the privacy statement of every website you visit before providing personal information. The city's privacy statement applies solely to information collected on the city's website.</p>
534<p>The City of Waterloo makes every effort to ensure the links listed are current and are indeed linked to the appropriate site. When we become aware of a link to a site with questionable content, appropriate action will be taken.</p>
535<hr>
536<h2><a id="security"></a>Security</h2>
537<p>This website takes every precaution to protect users' information. We use industry standard encryption technology to keep personal information safe. When users submit sensitive information via the website, your information is protected both online and off-line.</p>
538<p>All user information is maintained in a secure environment. Only authorized staff of the City of Waterloo, who need the information to perform a specific task (for example, billing, shipping or customer service staff) are granted access to personally identifiable information and only allowed access to it when absolutely necessary, and then under strict guidelines as to what use may be made of such details.</p>
539<hr>
540<h2><a id="email-collection"></a>Email collection privacy notice</h2>
541<p>The City of Waterloo takes its privacy obligations seriously and this privacy notice will explain how we manage your personal information. The City of Waterloo collects, stores, uses and disclose
541s your personal information under the authority of the <a href="https://www.ontario.ca/laws/statute/01m25"><strong>Municipal Act, 2001, SO 2001, c.25</strong><strong> (as amended)</strong></a> and will use it for the purposes identified in this notice.</p>
542<h3>Information we collect</h3>
543<p>The personal information we collect depends on the context of your interactions with our emails, your email account settings, the products and features you use and your location, and applicable law, however, the collected personal information broadly falls into the following categories:</p>
544<h4>1. Information you provide to us</h4>
545<p>You may provide personal information to us when you sign up to receive our email notifications, digital newsletters, or when you create an account using a municipal digital service:</p>
546<ul>
547<li>name</li>
548<li>email address </li>
549<li>telephone number</li>
550</ul>
551<h4>2. Information collected by City of Waterloo automatically</h4>
552<p>City of Waterloo email notifications related to the mypermits.waterloo.ca site or ActiveWaterloo, are serviced internally and are governed by the City of Waterloo Email notifications privacy notice.</p>
553<p>Information collected by GHD Digital automatically:</p>
554<p>City of Waterloo email notifications for media releases, service alerts, road closures, city, community and council events are serviced by GHD Digital, a third party service provider. GHD Digital does not hold personal information unless you choose to use and receive online products and services that require it. GHD Digital may automatically collect or receive information about your device and usage of the email service including:</p>
555<ul>
556<li>IP address</li>
557<li>browser type and version</li>
558<li>type of device (and device ID) operating system version you use to access GHD Digital services</li>
559<li>some information about your use and interactions with emails sent to you via GHD Digital services (including clicks and opens)</li>
560<li>names and sizes of files requested</li>
561<li>keywords entered into search engine</li>
562</ul>
563<p>For more information, please review GHD Digital’s <a href="https://www.ghd.com/en-ca/privacy-policy" title="Open to view GHD Digital's Privacy Policy"><strong>Privacy Policy</strong></a><strong>.</strong></p>
564<h4>3. Information collected by Constant Contact automatically</h4>
565<p>City of Waterloo digital newsletters are serviced by Constant Contact, a third party service provider. Constant Contact may automatically collect or receive information about your device and usage of the email service including:</p>
566<ul>
567<li>IP address</li>
568<li>browser type and version</li>
569<li>type of device (and device ID) operating system version you use to access Constant Contact services</li>
570<li>geographic location of the device you accessed Constant Contact services on</li>
571<li>whether you accessed web links sent to you via Constant Contact</li>
572<li>how you accessed services</li>
573<li>some information about your use and interactions with emails sent to you via Constant Contact (including clicks and opens)</li>
574<li>issues you encounter requiring Constant Contact support or assistance</li>
575</ul>
576<p>For further information, please review Constant Contact’s<strong> </strong><strong><a href="https://www.constantcontact.com/legal/privacy-notice" title="Open to view Constant Contact Privacy Policy">Privacy Policy</a>.</strong></p>
577<h3>Use of personal information</h3>
578<p>The City of Waterloo may use your personal information to create contact lists in order to send you future emails about:</p>
579<ul>
580<li>city programs and projects, including public engagement opportunities, licensing and enforcement information, recreation updates, programs and events</li>
581<li>media releases, service alerts, road closures</li>
582<li>city, community and council events</li>
583</ul>
584<h3>Consent</h3>
585<p>By subscribing to City of Waterloo email notifications and/or digital newsletters, you are providing express consent, as defined by the <a href="https://laws-lois.justice.gc.ca/eng/acts/E-1.6/index.html"><strong>Canadian Anti-Spam Legislation (CASL)</strong></a>
585, to receive email communications from the City of Waterloo.</p>
586<h3>Sharing personal information</h3>
587<p>The City of Waterloo does not sell your personal information to any party. We use the personal information to create contact lists, which are uploaded into GHD Digital, Constant Contact and/or our internal system to send you email communications. GHD Digital and Constant Contact may provide the City of Waterloo with aggregated and anonymous information about system users’ interaction with our emails, in order to improve our services.<strong> </strong></p>
588<h3>Choice/Opt-out</h3>
589<p>All emails you receive from City of Waterloo through our internal system, GHD Digital and Constant Contact include a simple mechanism to unsubscribe. If you believe you have received an unsolicited email or you did not subscribe to receive emails from us, you may report it to us at <a href="mailto:[email protected]">[email protected]</a></p>
590<h3>Retention of personal information</h3>
591<p>Your personal information will be disposed of according to the City of Waterloo records retention bylaw.</p>
592<p>Please note that Constant Contact may keep your personal information longer after you unsubscribe from City of Waterloo digital newsletters. Please refer to the <a href="https://www.constantcontact.com/legal/privacy-notice" title="Open to view Constant Contact Privacy Policy">Constant Contact Privacy Policy</a> for further details on the retention of your personal information.</p>
593<hr>
594<h2><a id="notification"></a>Notification of changes</h2>
595<p>If we decide to change our privacy statement, we will post those changes on the city's news feed. You can also subscribe to this page via the link below to be notified whenever it changes.</p>
596<hr>
597<h2><a id="contact-us"></a>Contact us</h2>
598<p>If you have any questions about this privacy notice or our personal information handling practices, or you wish to make a complaint, contact <a href="mailto:[email protected]">[email protected]</a> or by regular mail at:</p>
599<p>Corporate Communications Division<br>City of Waterloo<br>PO Box 337, STN Waterloo<br>100 Regina St. S. Waterloo ON N2J 4A8<br><a href="tel:519-886-1550" title="Open new window to view 519-886-1550">519-886-1550</a></p>
600        </div>
601
602
603    </div>
604
605
606
607
608                    </div>
609        </div>
610    </section>
611
612
613
614
615        
616
617    </div>
618    <!--// Content column -->
619    <!-- Second column -->
620    <div class="right-col col-xl-3 col-lg-4 col-12 order-2  gov-sidebar">
621
622                <!-- Sub Navigation Advanced -->
623                <div id="gs-subnav-desktop" class="sub">
624                    <div id="gs-subnav-wrapper" class="subnav-cross subnav-title-top">
625                    <nav id="gs-subnav-container" aria-label="Sub pages">
626                            <div id="gs-subnav-title" class="gs-subnav-main-title">
627                                <a href="/council-and-city-administration/">
628                                    <span>Council and city administration</span>
629                                </a>
630                        </div>
631                            <ul class="gs-subnav gs-subnav-top">
632                                <li class="with-children open">
633                                    <!-- disabled -->
634                                    <a href="/council-and-city-administration/terms-of-use-and-privacy/">
635                                        <span>Terms of use and privacy</span>
636                                    </a>
637                                    <button class="toggle" type="button" aria-expanded="false">
638                                    <span class="sr-only">Toggle Menu Html.Raw(currentTopLevel.Value<string>("subNavigationLinkText")).ToString() : currentTopLevel.Name)</span>
639                                    </button>
640                                    <!-- //disabled -->
641                                    <ul id="gs-subnav-dropdown-0">
642                                                <li>
642<a href="/council-and-city-administration/terms-of-use-and-privacy/"   class="current">
643                                                       <span>Terms of use and privacy</span>
644                                                </a></li>
645                                    </ul>
646                                </li>
647                            </ul>
648			                <ul class="gs-subnav gs-subnav-bottom">
649                                <li class="with-children">
650					                <div class="gs-subnav-extended-wrapper">
651                                    <a href="#" class="gs-subnav-extended-link" role="button" aria-expanded="false" data-open-title="View Full Menu" data-close-title="Close Full Menu" aria-controls="gs-subnav-extended-menu"><span>View Full Menu</span></a>
652                                    <button class="gs-subnav-extended-toggle toggle" type="button" aria-controls="gs-subnav-extended-menu" aria-expanded="false" aria-label="Toggle Menu Terms of use and privacy"><span class="sr-only">Toggle Menu Terms of use and privacy</span></button>
653					                </div>
654        <ul id="gs-subnav-extended-menu">
655                        <li  class="with-children">
656                            <a target="_self" href="/council-and-city-administration/about-waterlooca/"><span>
657About waterloo.ca                        </span></a>
658                    </li>
659                            <li  class="with-children">
660                                <a target="_self" href="/council-and-city-administration/budget-and-financial-reports/"  class=""><span>
661Budget and financial reports                                </span></a>
662                                <button class="toggle" type="button" aria-expanded="false">
663                                    <span class="sr-only">Toggle Section</span>
664                                </button>
665            <ul>
666                            <li >
667                                <a target="_self" href="/council-and-city-administration/budget-and-financial-reports/view-financial-reports-and-statements/"  class=""><span>
668View financial reports and statements                                </span></a>
669                            </li>
670                            <li >
671                                <a target="_self" href="/council-and-city-administration/budget-and-financial-reports/how-government-funding-supports-our-city/"  class=""><span>
672How government funding supports our city                                </span></a>
673                            </li>
674                            <li >
675                                <a target="_self" href="/council-and-city-administration/budget-and-financial-reports/asset-management/"  class=""><span>
676Asset management                                </span></a>
677                            </li>
678                            <li  class="with-children">
679                                <a target="_self" href="/council-and-city-administration/budget-and-financial-reports/budget/"  class=""><span>
680Budget                                </span></a>
681                                <button class="toggle" type="button" aria-expanded="false">
682                                    <span class="sr-only">Toggle Section</span>
683                                </button>
684            <ul>
685                            <li >
686                                <a target="_self" href="/council-and-city-administration/budget-and-financial-reports/budget/property-taxes-and-utility-rates/"  class=""><span>
687Property taxes and utility rates                                </span></a>
688                            </li>
689                            <li >
690                                <a target="_self" href="/council-and-city-administration/budget-and-financial-reports/budget/spending-and-saving-priorities/"  class=""><span>
691Spending and saving priorities                                </span></a>
692                            </li>
693                            <li >
694                                <a target="_self" href="/council-and-city-administration/budget-and-financial-reports/budget/budget-timelines-and-feedback/"  class=""><span>
695Budget timelines and feedback                                </span></a>
696                            </li>
697                            <li >
698                                <a target="_self" href="/council-and-city-administration/budget-and-financial-reports/budget/learn-how-the-budget-works/"  class=""><span>
699Learn how the budget works                                </span></a>
700                            </li>
701                            <li >
702                                <a target="_self" href="/council-and-city-administration/budget-and-financial-reports/budget/download-budget-documents-reports-and-plans/"  class=""><span>
703Download budget documents, reports and plans                                </span></a>
704                            </li>
705                            <li >
706                                <a target="_self" href="/council-and-city-administration/budget-and-financial-reports/budget/find-past-budgets/"  class=""><span>
707Find past budgets                                </span></a>
708                            </li>
709            </ul>
710                            </li>
711            </ul>
712                            </li>
713                        <li  class="with-children">
714                            <a target="_self" href="/council-and-city-administration/call-or-visit-us/"><span>
715Call or visit us                        </span></a>
716                    </li>
717                            <li  class="with-children">
718                                <a target="_self" href="/council-and-city-administration/city-departments/"  class=""><span>
719City departments                                </span></a>
720                                <button class="toggle" type="button" aria-expanded="false">
721                                    <span class="sr-only">Toggle Section</span>
722                                </button>
723            <ul>
724                            <li >
725                                <a target="_self" href="/council-and-city-administration/city-departments/city-staff/"  class=""><span>
726City staff                                </span></a>
727                            </li>
728            </ul>
729                            </li>
730                            <li  class="with-children">
731                                <a target="_self" href="/council-and-city-administration/city-hall-service-centre-and-city-facilities/"  class=""><span>
732City Hall, Service Centre and city facilities                                </span></a>
733                                <button class="toggle" type="button" aria-expanded="false">
734                                    <span class="sr-only">Toggle Section</span>
735                                </button>
736            <ul>
737                            <li >
738                                <a target="_self" href="/council-and-city-administration/city-hall-service-centre-and-city-facilities/city-hall/"  class=""><span>
739City Hall                                </span></a>
740                            </li>
741                            <li >
742                                <a target="_self" href="/council-and-city-administration/city-hall-service-centre-and-city-facilities/service-centre/"  class=""><span>
743Service Centre                                </span></a>
744                            </li>
745                            <li >
746                                <a target="_self" href="/council-and-city-administration/city-hall-service-centre-and-city-facilities/waterloo-public-square/"  class=""><span>
747Waterloo Public Square                                </span></a>
748                            </li>
749                            <li >
750                                <a target="_self" href="/council-and-city-administration/city-hall-service-centre-and-city-facilities/find-a-public-washroom-or-water-fountain/"  class=""><span>
751Find a public washroom or water fountain                                </span></a>
752                            </li>
753            </ul>
754                            </li>
755                        <li  class="with-children">
756                            <a target="_self" href="/council-and-city-administration/content-design-guidelines/"><span>
757Content design guidelines                        </span></a>
758                    </li>
759                        <li  class="with-children">
760                            <a target="_self" href="/council-and-city-administration/corporate-policies/"><span>
761Corporate policies                        </span></a>
762                    </li>
763                        <li  class="with-children">
764                            <a target="_self" href="/council-and-city-administration/freedom-of-information-request/"><span>
765Freedom of information request                        </span></a>
766                    </li>
767                        <li  class="with-children">
768                            <a target="_self" href="/council-and-city-administration/how-the-city-is-using-water-responsibly/"><span>
769How the city is using water responsibly                        </span></a>
770                    </li>
771                        <li  class="with-children">
772                            <a target="_self" href="/council-and-city-administration/joint-services-with-kitchener/"><span>
773Joint services with Kitchener                        </span></a>
774                    </li>
775                        <li  class="with-children">
776                            <a target="_self" href="/council-and-city-administration/make-a-formal-complaint/"><span>
777Make a formal complaint                        </span></a>
778                    </li>
779                        <li  class="with-children">
780                            <a target="_self" href="/council-and-city-administration/make-an-insurance-claim/"><span>
781Make an insurance claim                        </span></a>
782                    </li>
783                        <li  class="with-children">
784                            <a target="_self" href="/council-and-city-administration/open-data-and-maps/"><span>
785Open data and maps                        </span></a>
786                    </li>
787                            <li  class="with-children">
788                                <a target="_self" href="/council-and-city-administration/plans-projects-studies-and-strategies/"  class=""><span>
789Plans, projects, studies and strategies                                </span></a>
790                                <button class="toggle" type="button" aria-expanded="false">
791                                    <span class="sr-only">Toggle Section</span>
792                                </button>
793            <ul>
794                            <li >
795                                <a target="_self" href="/council-and-city-administration/plans-projects-studies-and-strategies/official-plan/"  class=""><span>
796Official Plan                                </span></a>
797                            </li>
798                            <li >
799                                <a target="_self" href="/council-and-city-administration/plans-projects-studies-and-strategies/strategic-plan/"  class=""><span>
800Strategic Plan                                </span></a>
801                            </li>
802                            <li >
803                                <a target="_self" href="/council-and-city-administration/plans-projects-studies-and-strategies/plans/"  class=""><span>
804Plans                                </span></a>
805                            </li>
806                            <li >
807                                <a target="_self" href="/council-and-city-administration/plans-projects-studies-and-strategies/studies/"  class=""><span>
808Studies                                </span></a>
809                            </li>
810                            <li >
811                                <a target="_self" href="/council-and-city-administration/plans-projects-studies-and-strategies/strategies/"  class=""><span>
812Strategies                                </span></a>
813                            </li>
814            </ul>
815                            </li>
816                            <li  class="with-children">
817                                <a target="_self" href="/council-and-city-administration/reconciliation-equity-accessibility-diversity-and-inclusion/"  class=""><span>
818Reconciliation, equity, accessibility, diversity and inclusion                                </span></a>
819                                <button class="toggle" type="button" aria-expanded="false">
820                                    <span class="sr-only">Toggle Section</span>
821                                </button>
822            <ul>
823                            <li >
824                                <a target="_self" href="/council-and-city-administration/reconciliation-equity-accessibility-diversity-and-inclusion/readi-work-at-the-city/"  class=""><span>
825READI work at the city                                </span></a>
826                            </li>
827                            <li >
828                                <a target="_self" href="/council-and-city-administration/reconciliation-equity-accessibility-diversity-and-inclusion/find-accessibility-services/"  class=""><span>
829Find accessibility services                                </span></a>
830                            </li>
831                            <li >
832                                <a target="_self" href="/council-and-city-administration/reconciliation-equity-accessibility-diversity-and-inclusion/learn-about-reconciliation/"  class=""><span>
833Learn about Reconciliation                                </span></a>
834                            </li>
835                            <li >
836                                <a target="_self" href="/council-and-city-administration/reconciliation-equity-accessibility-diversity-and-inclusion/indigenous-communities-use-of-space/"  class=""><span>
837Indigenous communities use of space                                </span></a>
838                            </li>
839                            <li >
840                                <a target="_self" href="/council-and-city-administration/reconciliation-equity-accessibility-diversity-and-inclusion/get-translation-and-interpretation-support/"  class=""><span>
841Get translation and interpretation support                                </span></a>
842                            </li>
843                            <li >
844                                <a target="_self" href="/council-and-city-administration/reconciliation-equity-accessibility-diversity-and-inclusion/make-your-content-accessible/"  class=""><span>
845Make your content accessible                                </span></a>
846                            </li>
847            </ul>
848                            </li>
849                        <li  class="with-children">
850                            <a target="_self" href="/council-and-city-administration/social-media-guidelines/"><span>
851Social media guidelines                        </span></a>
852                    </li>
853                        <li  class="with-children">
854                            <a target="_self" href="/council-and-city-administration/sustainability-and-climate-change/"><span>
855Sustainability and climate change                        </span></a>
856                    </li>
857        </ul>
858                                </li>
859			                </ul>
860                        </nav>
861                    </div>
862                </div>
863                <!--// Sub Navigation Advanced -->
864
865    </div>
866    <!--// Second column -->
867
868
869    </div></div></section> 
870
871
872                <section class="content component usn_cmp_text base-bg base-bg-solid pt-0 " >  
873
874        <div class="component-inner">
875                    <div class="container">
876
877
878
879                <div class="info ">
880
881        
882
883        <div class="text base-text " data-os-animation="fadeIn" data-os-animation-delay="0s">
884            
885        </div>
886
887
888    </div>
889
890
891
892
893                    </div>
894        </div>
895    </section>
896
897
898        </main>
899        <!--// Content -->
900        <!-- Footer -->
901                    <footer id="site-footer" class="footer-bg footer-bg-solid" tabindex="-1">
902
903                <!-- Breadcrumb -->
904                
905                <!--// Breadcrumb -->
906
907                <div class="container">
908
909                        <!-- Row -->
910                        <div class="row listing">
911
912            <div class="item  footer-item   col-lg-3 col-md-12 col-12 col  item_text-below usn_pod_textimage text-center  " data-os-animation="fadeIn" data-os-animation-delay="0s" data-os-animation-duration="0.9s">
913            <div class="inner   ">
914                    <div class="info ">
915
916                        
917
918                            <div class="text footer-text">
919                                <p style="text-align: left;"><a href="/" title="Home"><img style="max-width: 200px; width: 100%; height: auto; display: block; margin: 0;" src="/media/xxxlqsww/logo_white.svg" alt="City of Waterloo logo"></a></p>
920<p style="text-align: left;"><br>City of Waterloo <br>100 Regina Street South<br>PO Box 337, Station Waterloo<br>Waterloo, ON Canada N2J 4A8</p>
921                            </div>
922
923                    </div>
924            </div>
925    </div>
926            <div class="item  footer-item   col-lg-2 col-md-12 col-12 col  item_text-below usn_pod_textimage text-left  " data-os-animation="fadeIn" data-os-animation-delay="0s" data-os-animation-duration="0.9s">
927            <div class="inner   ">
928                    <div class="info ">
929
930                                <p class="secondary-heading sm footer-secondary-heading " >Connect</p>
931
932
933                            <div class="text footer-text">
934                                <p><a href="/council-and-city-administration/call-or-visit-us/" title="Call or visit us">Call or visit us</a><br><a href="https://forms.waterloo.ca/Website/Report-an-issue" title="Open Report an issue form">Report an issue</a><br><a rel="noopener" href="https://www.engagewr.ca/waterloo" target="_blank" title="Open Engage Waterloo website in a new tab">Engage Waterloo</a><br><a href="https://events.waterloo.ca">Community calendar</a><br><br></p>
935                            </div>
936
937                    </div>
938            </div>
939    </div>
940            <div class="item  footer-item   col-lg-2 col-md-12 col-12 col  item_text-below usn_pod_textimage text-left  " data-os-animation="fadeIn" data-os-animation-delay="0s" data-os-animation-duration="0.9s">
941            <div class="inner   ">
942                    <div class="info ">
943
944                                <p class="secondary-heading sm footer-secondary-heading " >
944Resources</p>
945
946
947                            <div class="text footer-text">
948                                <p><a href="/council-and-city-administration/reconciliation-equity-accessibility-diversity-and-inclusion/find-accessibility-services/" title="Find accessibility services">Accessibility </a><br><a href="/jobs-and-volunteering/employment-careers-jobs/" title="Apply for a job with the City of Waterloo">Apply for a job</a><br><a href="/jobs-and-volunteering/volunteer-with-the-city-of-waterloo/" title="Volunteer with the City of Waterloo">Volunteer</a></p>
949                            </div>
950
951                    </div>
952            </div>
953    </div>
954                                            <div class="item footer-item usn_pod_code   col-lg-2 col-md-12 col-12 col ">
955                                        
956                                                <div class="inner">
957                                                            <p class="secondary-heading sm footer-secondary-heading "  data-os-animation="fadeIn" data-os-animation-delay="0s" data-os-animation-duration="1.2s" >Language</p>
958    <div class="code-item " data-os-animation="fadeIn" data-os-animation-delay="0s" data-os-animation-duration="1.2s">
959        <style>
960.gtranslate_wrapper * {
961  color: #000 !important;
962  background-color: #fff !important;
963}
964</style>
965
966<div class="gtranslate_wrapper"></div>
967<script>window.gtranslateSettings = {"default_language":"en","native_language_names":true,"detect_browser_language":true,"wrapper_selector":".gtranslate_wrapper","flag_size":16,"switcher_horizontal_position":"inline","switcher_open_direction":"top","alt_flags":{"en":"canada","fr":"canada"}}</script>
vendor: 1 bytes, line 967
967
968<script src="https://cdn.gtranslate.net/widgets/latest/dwf.js" defer></script>
968
969    </div>
970
971                                                </div>
972                                           
973                                        </div>
974                                            <div class="item footer-item usn_pod_sociallinks   col-lg-3 col-md-12 col-12 col ">
975                                        
976                                                <div class="inner">
977                                                            <p class="secondary-heading sm footer-secondary-heading "  data-os-animation="fadeInDown" data-os-animation-delay="0s" data-os-animation-duration="1s" >Follow us</p>
978        <nav class="social " data-os-animation="fadeInDown" data-os-animation-delay="0s" data-os-animation-duration="1s" aria-label="Social links">
979
980            <ul>
981                        <li>
982                            <span>
983                                <a href="https://www.instagram.com/citywaterloo" class="" data-icon="" target="_blank" rel="noreferrer noopener"  title="Link will open in a new window/tab" >
984                                            <img src="https://media-002-ca.cdn.govstack.com/waterloo-013-ca/media/outj24vd/instagram-knockout-white.svg" alt="Open a link to the City of Waterloo Instagram">
985                                        <span class="sr-only">Instagram</span>
986                                </a>
987                            </span>
988                        </li>
989                        <li>
990                            <span>
991                                <a href="https://www.facebook.com/citywaterloo/" class="" data-icon="" target="_blank" rel="noreferrer noopener"  title="Link will open in a new window/tab" >
992                                            <img src="https://media-002-ca.cdn.govstack.com/waterloo-013-ca/media/vyvjh2qf/facebook-knockout-white.svg" alt="Open to view City of Waterloo Facebook account">
993                                        <span class="sr-only">Facebook</span>
994                                </a>
995                            </span>
996                        </li>
997                        <li>
998                            <span>
999                                <a href="https://www.linkedin.com/company/city-of-waterloo/" class="" data-icon="" target="_blank" rel="noreferrer noopener"  title="Link will open in a new window/tab" >
1000                                            <img src="https://media-002-ca.cdn.govstack.com/waterloo-013-ca/media/djsbdgou/linkedin-knockout-white.svg" alt="Click to open a link to the City of Waterloo LinkedIn">
1001                                        <span class="sr-only">Linkedin</span>
1002                                </a>
1003                            </span>
1004                        </li>
1005                        <li>
1006                            <span>
1007                                <a href="https://www.youtube.com/user/citywaterloo" class="" data-icon="" target="_blank" rel="noreferrer noopener"  title="Link will open in a new window/tab" >
1008                                            <img src="https://media-002-ca.cdn.govstack.com/waterloo-013-ca/media/o05ige2l/youtube-knockout-white.svg" alt="Open a link to the City of Waterloo Youtube">
1009                                        <span class="sr-only">YouTube</span>
1010                                </a>
1011                            </span>
1012                        </li>
1013            </ul>
1014        </nav>
1015
1016                                                </div>
1017                                           
1018                                        </div>
1019
1020                        </div>
1021                        <!--// Row -->
1022                    <!-- Row -->
1023                    <div class="row">
1024
1025                        <div class="col">
1026                            <nav aria-label="Footer" class="footer-navigation">
1027                                <ul>
1028                                    <li><div>&copy; 2026 City of Waterloo</div></li>
1029                                                    <li><span><a href="https://www.waterloo.ca/council-and-city-administration/terms-of-use
1029-and-privacy/"  >Privacy Policy</a></span></li>
1030                <li><span><a href="https://www.waterloo.ca/sitemap/"  >Sitemap</a></span></li>
1031
1032                                    <li class="site-credit">
1033                                        <div>Made with </div>
1034                                        <span><a target="_blank" rel="noopener" title="Link will open in a new window/tab" href="https://www.govstack.com/">Govstack</a></span>
1035                                    </li>
1036                                </ul>
1037                            </nav>
1038                        </div>
1039
1040                    </div>
1041                    <!--// Row -->
1042
1043                            <!-- Back to top -->
1044        <div class="usn_back-to-top position-right">
1045            <button id="back-to-top-link" aria-label="Back to top" class="btn base-btn-bg base-btn-bg base-btn-bg-solid base-btn-bg-hover-solid base-btn-text base-btn-borders btn-back-to-top">
1046                <span></span>
1047                <i aria-hidden="true" class="icon"></i><span aria-hidden="true" class="d-none">Back to top</span>
1048            </button>
1049        </div>
1050        <!--// Back to top -->
1051
1052
1053                </div>
1054            </footer>
1055
1056        <!--// Footer -->
1057
1058    </div>
1059    <!--// Site -->
1060
1061    
1062    
1063
1064
1065		
1065<script fetchpriority="high" src="/sb/sitebuilder-js-bundle.js.v1-10-8-0" type="text/javascript"></script>
1065
1066		
1066<script fetchpriority="high" src="/sb/gov-js-bundle.js.v1-10-8-0" type="text/javascript"></script>
vendor: 103 bytes, lines 1066-1068
1066
1067		<script async defer fetchpriority="low" src="https://www.google.com/recaptcha/api.js"></script>
1068
1069<script>
1070    $(document).ready(function(){
1071        let lastCtrlTime = 0;
1072        // milli seconds
1073        const doublePressWindow = 500;
1074        document.addEventListener('keyup', function (event){
1075            if(event.key === "Control"){
1076                const now = Date.now();
1077                if(now - lastCtrlTime <= doublePressWindow){
1078                    let metaPageId = document.querySelector("meta[name='pageID']")
1079                        .getAttribute("content");
1080                    // reset time
1081                    lastCtrlTime = 0;
1082                    var backofficeEditUrl = window.location.protocol + '//' + window.location.hostname + '/umbraco/#/content/content/edit/' + metaPageId;
1083                    window.location.href = backofficeEditUrl;
1084                }
1085                else{
1086                    lastCtrlTime = now;
1087                }
1088            }
1089        });
1090    });
1091</script>
vendor: 2 bytes, line 1091
1091
1092<script>
1093    $(function(){
1094        $('body').attr('data-large-breakpoint', 992);
1095    });
1096</script>
1096
1097
1098    
1098<script type="text/javascript" src="https://cdnjs.cloudflare.com/ajax/libs/flickity/2.2.2/flickity.pkgd.min.js"></script>
1098
1099    
1099<script type="text/javascript" src="https://cdnjs.cloudflare.com/ajax/libs/jquery-cookie/1.4.1/jquery.cookie.min.js"></script>
1099
1100    
1100<script fetchpriority="high" src="/sb/gov-alerts-js-bundle.js.v1-10-8-0" type="text/javascript"></script>
1100
1101            
1101<script type="text/javascript" defer fetchpriority="low" src="https://customer.cludo.com/scripts/bundles/search-script.min.js"></script>
1101
1102            
1102<script type="text/javascript" fetchpriority="low" src="/scripts/GOV/cludo-search.js"></script>
1102
1103
1104    
1104<script defer="" fetchpriority="high" src="/sb/gov-members-nav-js-bundle.js.v1-10-8-0" type="text/javascript"></script>
1104
1105
1106    
1106<script>
1107  window.cludoConfig = {
1108    /** Required properties **/
1109    customerId: '10000096', //found under the API tab in Cludo
1110    engineId: '10002869', //found under the API tab in Cludo
1111    language: 'en', //primary language of the search
1112    searchUrl: 'https://www.waterloo.ca/search', //URL of search results page
1113    searchInputSelectors: ['.site-search-form input.search-input', '#cludo-search-input'],       //CSS styles or classes applied to the input fields that should use this search
1114
1115facetOptions: {
1116    customOrder: {
1117        'Category': [
1118            'Website pages',
1119            'Documents',
1120            'News',
1121            'Events',
1122            'Bylaws',
1123            'Engage',
1124            'Data and maps',
1125            'ActiveWaterloo pages',
1126            'Forms'
1127        ]
1128    },
1129}, //Determines the order in which filters on search results pages show up
1130
1131
1132    behavior: {
1133      endlessScroll: {
1134        stopAfterPage: 2, // number of pages to load before stopping
1135        resultsPerPage: 10, // number of results per page
1136        bottomOffset: 500, // how close to bottom before next page loads (px)
1137      },
1138    },
1139
1140    overrideStrings: {
1141      load_more: 'Show more',
1142    },
1143  };
1144</script>
1144
1145
1146<script
1147  src="https://customer.cludo.com/scripts/bundles/search-script.min.js"
1148  type="text/javascript"
1149  defer
1150></script>
vendor: 2 bytes, line 1150
1150
1151<script
1152  src="https://customer.cludo.com/templates/rich-inline/v1.0/dist/js/cludo-search-results.js"
1153  type="text/javascript"
1154  onload=""
1155  defer
1156></script>
1156
1157
1158<script>
1159  
1160  document.addEventListener("DOMContentLoaded", function () {
1161    const observer = new MutationObserver(() => {
1162      const loadMoreBtn = document.querySelector('#cludo-load-more button');
1163      if (loadMoreBtn && !loadMoreBtn.dataset.styled) {
1164      
1165        loadMoreBtn.textContent = loadMoreBtn.textContent.replace(/^show more/i, "Show more");
1166
1167      
1168    
1169        loadMoreBtn.className = 'btn c4-btn-bg c4-btn-bg-solid c4-btn-bg-hover-solid c4-btn-text c4-btn-borders';
1170
1171    
1172        loadMoreBtn.style.color = 'rgb(51, 51, 51)';
1173        loadMoreBtn.style.fontFamily = '"Radio Canada", sans-serif';
1174        loadMoreBtn.style.fontWeight = '600';
1175        loadMoreBtn.style.fontStyle = 'normal';
1176        loadMoreBtn.style.lineHeight = '20.799px';
1177        loadMoreBtn.style.borderColor = 'rgba(var(--c4-btn-borders), 1)';
1178        loadMoreBtn.style.backgroundColor = 'rgb(255, 210, 0)';
1179        loadMoreBtn.style.borderWidth = '1px';
1180        loadMoreBtn.style.borderStyle = 'solid';
1181        loadMoreBtn.style.textDecoration = 'none';
1182        loadMoreBtn.style.transition = 'all 0.3s ease';
1183
1184        loadMoreBtn.addEventListener('mouseenter', function () {
1185          loadMoreBtn.style.backgroundColor = 'white';
1186          loadMoreBtn.style.textDecoration = 'underline';
1187        });
1188
1189        loadMoreBtn.addEventListener('mouseleave', function () {
1190          loadMoreBtn.style.backgroundColor = 'rgb(255, 210, 0)';
1191          loadMoreBtn.style.textDecoration = 'none';
1192        });
1193
1194
1195        loadMoreBtn.dataset.styled = 'true';
1196      }
1197    });
1198
1199    observer.observe(document.body, { childList: true, subtree: true });
1200    
1201    document.querySelectorAll('.component.usn_cmp_splitcomponent .component-main > .item.item_block').forEach(function(el) {
1202  if (el.querySelector('.site-search')) {
1203    el.classList.add('has-site-search');
1204  }
1205  
1206  });
1207});
1208
1209</script>
1209
1210
1211
1212<!-- Begin Constant Contact Active Forms -->
1213<script>
1214  var _ctct_m = 'cc06cdd73a803a35213aa22d14b79fca';
1215</script>
vendor: 2 bytes, line 1215
1215
1216<script
1217  id="signupScript"
1218  src="//static.ctctcdn.com/js/signup-form-widget/current/signup-form-widget.min.js"
1219  async
1220  defer
1221></script>
1221
1222<!-- End Constant Contact Active Forms -->
1223
1224<script>
1225  document.addEventListener('DOMContentLoaded', function () {
1226    var path = window.location.pathname;   
1227    var search = window.location.search;   
1228
1229
1230    if (path === '/search' && search && search.indexOf('cludo') !== -1) {
1231      var hash = window.location.hash || '';   
1232      var newUrl = path + hash;               
1233
1234      window.location.replace(newUrl);
1235    }
1236  });
1237</script>
1237
1238
1239<script data-cid="10000096" data-eid="10002869" src="https://customer.cludo.com/scripts/bundles/experiences/manager.js" id="cludo-experience-manager" defer></script>
1239
1240
1241    
1242
1243    
1244
1245</body>
1246
1247</html>

Line numbers count LF bytes from the start of the resource, as the search results do. Vendor segments are library code the classifier recognised; they are stored but not indexed. Bytes are shown as Latin1 characters, one per byte.