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https://lothianspos.com/terms-of-service.html

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7  <meta name="description" content="Terms of Service for LOTHIANSPOS - SaaS subscription platform">
8  <title>Terms of Service - LOTHIANSPOS</title>
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30        <h1 class="legal-header-title">LOTHIANSPOS</h1>
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41      <h1 class="legal-main-title">Terms of Service</h1>
42      
43      <div class="legal-sections">
44        <section class="legal-section-card">
45          <h2 class="legal-section-title">A. Service Description</h2>
46          <div class="legal-section-content">
47            <p>
48              <strong>LOTHIANSPOS</strong> is a Software-as-a-Service (SaaS) subscription platform that provides 
49              cloud-based point-of-sale and business management tools. The service is accessed 
50              through web browsers and mobile devices, with all data hosted on Firebase cloud 
51              infrastructure.
52            </p>
53            <p>
54              The platform enables businesses to manage sales transactions, inventory, customer 
55              relationships, and business operations through a unified, cloud-based interface.
56            </p>
57          </div>
58        </section>
59
60        <section class="legal-section-card">
61          <h2 class="legal-section-title">B. Subscription & Billing</h2>
62          <div class="legal-section-content">
63            <h3>Monthly Recurring Billing</h3>
64            <p>
65              Subscriptions are billed on a <strong>monthly recurring basis</strong>. Payment is charged upfront 
66              at the beginning of each billing cycle.
67            </p>
68            
69            <h3>Automatic Renewal</h3>
70            <p>
71              Subscriptions <strong>automatically renew</strong> at the end of each billing period unless cancelled 
72              by the user before the renewal date.
73            </p>
74            
75            <h3>Free Trial</h3>
76            <p>
77              A <strong>free trial period</strong> may be available for new users. During the trial period, no 
78              charges are applied. If the trial is not cancelled before it ends, the subscription 
79              will automatically convert to a paid plan.
80            </p>
81            
82            <h3>Grace Period</h3>
83            <p>
84              If a payment fails, a <strong>grace period</strong> may be provided during which service access is 
85              temporarily retained. If payment is not resolved within the grace period window, 
86              service access will be revoked until payment is successfully processed.
87            </p>
88            
89            <h3>Plan Changes</h3>
90            <p>
91              <strong>No upgrades or downgrades are permitted during an active paid billing period.</strong> 
92              Plan changes will take effect at the start of the next billing cycle.
93            </p>
94            
95            <h3>Lifetime Licenses</h3>
96            <p>
97              <strong>No lifetime licenses are offered.</strong> All subscriptions are recurring 
98              monthly subscriptions.
99            </p>
100          </div>
101        </section>
102
103        <section class="legal-section-card">
104          <h2 class="legal-section-title">C. Free Trial</h2>
105          <div class="legal-section-content">
106            <p>
107              The <strong>free trial duration</strong> is defined at the time of account creation. During the trial 
108              period, no charges are applied to your payment method. If you do not cancel your 
109              subscription before the trial ends, your account will automatically convert to a 
110              paid subscription plan and billing will commence.
111            </p>
112          </div>
113        </section>
114
115        <section class="legal-section-card">
116          <h2 class="legal-section-title">D. Grace Period</h2>
117          <div class="legal-section-content">
118            <p>
119              In the event of a failed payment, a <strong>
119grace period</strong> may be provided to allow you time 
120              to update your payment method. During this grace period, you will retain temporary 
121              access to the service. If payment is not successfully processed within the grace 
122              period window, service access will be revoked until payment is resolved.
123            </p>
124          </div>
125        </section>
126
127        <section class="legal-section-card">
128          <h2 class="legal-section-title">E. Refund Policy</h2>
129          <div class="legal-section-content">
130            <p>
131              <strong>No refunds are provided after subscription activation.</strong> Once service 
132              access begins, all sales are final. This policy applies to all subscription plans 
133              and billing cycles.
134            </p>
135            <p>
136              If you are not satisfied with the service, you may cancel your subscription at any 
137              time. Your access will continue until the end of your current billing period.
138            </p>
139          </div>
140        </section>
141
142        <section class="legal-section-card">
143          <h2 class="legal-section-title">F. Cancellation</h2>
144          <div class="legal-section-content">
145            <p>
146              You may <strong>cancel your subscription</strong> at any time through your account settings. Upon 
147              cancellation, your subscription will not renew at the end of the current billing 
148              cycle. Your service will remain active until the end of the billing period for which 
149              you have already paid.
150            </p>
151            <p>
152              Cancellation does not entitle you to a refund for any unused portion of the current 
153              billing period.
154            </p>
155          </div>
156        </section>
157
158        <section class="legal-section-card">
159          <h2 class="legal-section-title">G. User Responsibilities</h2>
160          <div class="legal-section-content">
161            <p><strong>You are responsible for:</strong></p>
162            <ul>
163              <li><strong>Account Security:</strong> Maintaining the confidentiality of your account 
164                credentials and ensuring that your account is not accessed by unauthorized parties.</li>
165              <li><strong>Lawful Use:</strong> Using the service only for lawful business purposes 
166                and in compliance with all applicable laws and regulations.</li>
167              <li><strong>No Misuse:</strong> Not using the platform to engage in any fraudulent, 
168                illegal, or harmful activities.</li>
169              <li><strong>Data Accuracy:</strong> Ensuring that all information provided to the 
170                platform is accurate and up-to-date.</li>
171            </ul>
172          </div>
173        </section>
174
175        <section class="legal-section-card">
176          <h2 class="legal-section-title">H. Data & Storage</h2>
177          <div class="legal-section-content">
178            <p>
179              Your business data is stored on <strong>Firebase cloud infrastructure</strong>, enabling secure, 
180              cross-device access and real-time synchronization. This cloud-based approach ensures 
181              that your data is accessible from any authorized device.
182            </p>
183            <p>
184              <strong>Payment Information:</strong> The merchant does not store full card numbers. 
185              Payment processing is handled through <strong>PowerTranz</strong>, a PCI DSS compliant payment processor. 
186              Tokenization is used for recurring billing, ensuring that sensitive payment information 
187              is never stored on our systems.
188            </p>
189          </div>
190        </section>
191
192        <section class="legal-section-card">
193          <h2 class="legal-section-title">I. Limitation of Liability</h2>
194          <div class="legal-section-content">
195            <p>
196              The service is provided <strong>"as is"</strong> without warranties of any kind, either express or 
197              implied. We do not guarantee uninterrupted or error-free access to the service. 
198              While we strive to maintain high availability, we are not liable for any service 
199              interruptions, data loss, or other issues that may arise.
200            </p>
201            <p>
202              To the maximum extent permitted by law, our liability is limited to the amount 
203              paid by you for the service in the <strong>twelve (12) months</strong> preceding the claim.
204            </p>
205          </div>
206        </section>
207
208        <section class="legal-section-card">
209          <h2 class="legal-section-title">J. Governing Law</h2>
210          <div class="legal-section-content">
211            <p>
212              These Terms of Service are governed by the laws of <strong>Jamaica</strong>. Any 
213              disputes arising from or relating to these terms or the service shall be subject 
214              to the exclusive jurisdiction of the courts of Jamaica.
215            </p>
216          </div>
217        </section>
218
219        <section class="legal-section-card">
220          <h2 class="legal-section-title">Contact</h2>
221          <div class="legal-section-content">
222            <p>
223              If you have questions about these Terms of Service, please contact us at:
224            </p>
225            <p>
226              <strong>Email:</strong> <a href="mailto:[email protected]">[email protected]</a><br>
227              <strong>WhatsApp:</strong> <a href="tel:+18768297062">+1-876-829-7062</a>
228            </p>
229          </div>
230        </section>
231      </div>
232
233      <div class="legal-last-updated">
234        <p><strong>Last Updated:</strong> March 2026</p>
235      </div>
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