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(",A.size," selected)"]}),e.jsx("div",{className:"grid sm:grid-cols-2 gap-1.5 max-h-48 overflow-y-auto rounded-md border border-ink-100 p-2 bg-ink-50/30",children:S.map(g=>{const I=A.has(g.id);return e.jsxs("label",{className:`flex items-center gap-2 rounded px-2 py-1.5 cursor-pointer text-sm ${I?"bg-gold-50 border border-gold-200":"border border-transparent hover:bg-white"}`,children:[e.jsx("input",{type:"checkbox",checked:I,onChange:()=>H(g.id)}),e.jsxs("span",{className:"min-w-0 truncate",children:[g.name,e.jsxs("span",{className:"text-[11px] text-ink-500",children:[" ","· ",g.role==="manager"?"Manager":"Agent"]})]})]},g.id)})}),e.jsx("div",{className:"text-[11px] text-ink-500 mt-1",children:"The actual is summed across the selected staff member(s)' book / resolved work."})]}),e.jsxs("div",{children:[e.jsxs("label",{className:"label",children:["Target (",v.format==="money"?"$":"count",")"]}),e.jsx("input",{className:"input",type:"number",min:0,step:v.format==="money"?1e3:1,value:u,onChange:g=>m(g.target.value)})]}),e.jsxs("div",{children:[e.jsx("label",{className:"label",children:"Period"}),e.jsx("div",{className:"grid grid-cols-3 gap-1.5",children:["monthly","quarterly","annual"].map(g=>{const I=p===g;return e.jsx("button",{type:"button",onClick:()=>k(g),className:`rounded-md border px-2 py-1.5 text-sm capitalize ${I?"border-gold-400 bg-gold-50 text-ink-900":"border-ink-200 bg-white text-ink-700 hover:border-ink-300"}`,children:g},g)})})]}),e.jsxs("div",{children:[e.jsx("label",{className:"label",children:"Due date (optional)"}),e.jsx("input",{className:"input",type:"date",value:C,onChange:g=>a(g.target.value)}),e.jsx("div",{className:"text-[11px] text-ink-500 mt-1",children:"A custom deadline for this target. Recorded when you archive it into Previous goals."})]}),D&&e.jsx("div",{className:"rounded-md border border-alert-ring bg-alert-soft px-3 py-2 text-xs text-alert",children:D}),e.jsxs("div",{className:"flex items-center justify-end gap-2 pt-3 border-t border-ink-100",children:[e.jsx("button",{type:"button",className:"btn-outline text-sm",onClick:s,children:"Cancel"}),e.jsxs("button",{type:"button",className:"btn-primary text-sm",onClick:U,disabled:!N,children:[e.jsx(de,{className:"h-3.5 w-3.5"})," Save goal"]})]})]})})}function gt({agency:l,user:t}){const n=Ce(l.id,t.id),[s,i]=y.useState(null),r=Ie(l.performanceGoals),x=r.filter(o=>o.scope==="company"),c=r.filter(o=>o.scope==="personal"&&(o.assigneeIds??[]).includes(t.id));return e.jsxs("div",{className:"space-y-6",children:[e.jsxs("div",{className:"flex items-end justify-between gap-3 flex-wrap",children:[e.jsxs("div",{children:[e.jsx("h1",{className:"font-display text-3xl",children:"Analytics"}),e.jsx("p",{className:"text-ink-500 text-sm mt-1",children:"Your personal book, activity performance, and company goals."})]}),e.jsx(q,{tone:"info",children:"Personal view"})]}),e.jsx(F,{title:"My book",children:e.jsxs("div",{className:"grid sm:grid-cols-2 lg:grid-cols-4 gap-4",children:[e.jsx(T,{label:"Assigned clients",value:n.assignedClients,icon:e.jsx(J,{className:"h-5 w-5"}),onClick:()=>i("assignedClients")}),e.jsx(T,{label:"Bound policies",value:n.boundPolicies,icon:e.jsx(ke,{className:"h-5 w-5"}),onClick:()=>i("boundPolicies")}),e.jsx(T,{label:"Premium under mgmt",value:j.money(n.premiumUnderMgmt),icon:e.jsx(ye,{className:"h-5 w-5"}),onClick:()=>i("premiumUnderMgmt")}),e.jsx(T,{label:"Renewals upcoming",value:n.renewalsUpcoming,icon:e.jsx(Fe,{className:"h-5 w-5"}),onClick:()=>i("renewalsUpcoming")})]})}),e.jsxs(F,{title:"My activity performance",children:[e.jsxs("div",{className:"grid sm:grid-cols-2 lg:grid-cols-4 gap-4",children:[e.jsx(T,{label:"Open activities",value:n.openActivities,icon:e.jsx(ue,{className:"h-5 w-5"}),onClick:()=>i("openActivities")}),e.jsx(T,{label:"In progress",value:n.inProgress,icon:e.jsx(ee,{className:"h-5 w-5"}),onClick:()=>i("inProgress")}),e.jsx(T,{label:"Resolved (30d)",value:n.resolvedLast30,icon:e.jsx(V,{className:"h-5 w-5"}),onClick:()=>i("resolvedLast30")}),e.jsx(T,{label:"Avg handle time",value:n.avgHandleMs?O(n.avgHandleMs):"-",icon:e.jsx(Ge,{className:"h-5 w-5"}),hint:"Started to resolved",onClick:()=>i("avgHandleMs")})]}),e.jsxs("div",{className:"grid sm:grid-cols-2 lg:grid-cols-4 gap-4 mt-4",children:[e.jsx(T,{label:"Response rate",value:n.responseRate!=null?`${Math.round(n.responseRate*100)}%`:"-",hint:"Inbound resolved",onClick:()=>i("responseRate")}),e.jsx(T,{label:"Outbound messages",value:n.outboundMessages,onClick:()=>i("outboundMessages")}),e.jsx(T,{label:"Documents uploaded",value:n.docsUploaded,onClick:()=>i("docsUploaded")}),e.jsx(T,{label:"Open claims",value:n.openClaims,onClick:()=>i("openClaims")})]})]}
21),e.jsxs("div",{className:"grid xl:grid-cols-[minmax(0,1.35fr)_minmax(22rem,0.65fr)] gap-4",children:[e.jsxs(E,{children:[e.jsx(G,{title:"Company goals",subtitle:"Management-set targets for the agency, plus any personal goals assigned to you."}),e.jsxs("div",{className:"space-y-5",children:[e.jsx(De,{title:"Company-wide",empty:"No company goals are active right now.",agencyId:l.id,userId:t.id,goals:x}),c.length>0&&e.jsx(De,{title:"Assigned to me",empty:"No personal goals assigned.",agencyId:l.id,userId:t.id,goals:c,personal:!0})]})]}),e.jsx(vt,{agencyId:l.id,user:t})]}),e.jsx(Ne,{metric:s,agentId:t.id,agentName:t.name,agencyId:l.id,onClose:()=>i(null)})]})}function De({title:l,empty:t,agencyId:n,userId:s,goals:i,personal:r=!1}){return e.jsxs("div",{children:[e.jsx("div",{className:"text-[11px] uppercase tracking-wider text-ink-500 font-semibold",children:l}),i.length===0?e.jsx("div",{className:"mt-2 rounded-md border border-dashed border-ink-200 p-4 text-sm text-ink-500",children:t}):e.jsx("ul",{className:"mt-2 space-y-3",children:i.map(x=>e.jsx(ft,{agencyId:n,userId:s,goal:x,scopeLabel:r?"Your assigned goal":"Company-wide"},x.id))})]})}function ft({agencyId:l,userId:t,goal:n,scopeLabel:s}){const i=n.scope==="personal"?{...n,assigneeIds:[t]}:n,r=te(n),x=ge(l,i),c=fe(x,n.target),o=n.target>0&&x>=n.target,u=c>=100?"bg-emerald-500":c>=75?"bg-gold-500":c>=40?"bg-amber-500":"bg-rose-500",m=p=>r.format==="money"?j.money(p):p.toLocaleString();return e.jsxs("li",{className:"rounded-md border border-ink-100 bg-white p-3",children:[e.jsxs("div",{className:"flex items-start justify-between gap-3",children:[e.jsxs("div",{className:"min-w-0",children:[e.jsxs("div",{className:"flex items-center gap-1.5 flex-wrap",children:[e.jsx(Ee,{className:"h-3.5 w-3.5 text-gold-700"}),e.jsx("span",{className:"text-sm font-semibold text-ink-900",children:r.label}),e.jsx("span",{className:"rounded bg-ink-100 px-1.5 py-0.5 text-[9px] uppercase tracking-wider font-semibold text-ink-600",children:s}),o&&e.jsx(q,{tone:"success",children:"Achieved"})]}),e.jsxs("div",{className:"mt-1 text-xs text-ink-500",children:[m(x)," of ",m(n.target)," this ",me(n.period),n.dueDate&&e.jsxs(e.Fragment,{children:[" · due ",j.date(n.dueDate)]})]})]}),e.jsxs("div",{className:"shrink-0 text-sm font-semibold tabular-nums text-ink-800",children:[c,"%"]})]}),e.jsx("div",{className:"mt-2 h-2 rounded-full bg-ink-100 overflow-hidden",children:e.jsx("div",{className:`h-full ${u}`,style:{width:`${c}%`}})})]})}function vt({agencyId:l,user:t}){const[n,s]=y.useState(!1),[i,r]=y.useState(null);return e.jsxs(E,{children:[e.jsx(G,{title:"Request a performance goal",subtitle:"Ask management to add a goal for you or for the agency."}),e.jsxs("div",{className:"rounded-md border border-dashed border-ink-200 bg-ink-50/40 p-4",children:[e.jsx("div",{className:"text-sm font-medium text-ink-900",children:"Use the same goal builder managers use."}),e.jsx("p",{className:"mt-1 text-xs text-ink-500",children:"Pick the metric, target, period, and whether it should be company-wide or for you."}),i&&e.jsx("div",{className:"mt-3 rounded-md border border-emerald-200 bg-emerald-50 px-3 py-2 text-xs text-emerald-700",children:i}),e.jsxs("button",{type:"button",className:"btn-primary mt-4 w-full justify-center",onClick:()=>s(!0),children:[e.jsx(de,{className:"h-4 w-4"})," Request a goal"]})]}),e.jsx(jt,{open:n,agencyId:l,user:t,onClose:()=>s(!1),onSent:()=>{s(!1),r("Request sent to management for review in Analytics.")}})]})}function jt({open:l,agencyId:t,user:n,onClose:s,onSent:i}){const x=["premiumWritten","activitiesResolved","newCustomers","newProspects","policiesBound"].map(v=>oe.find(P=>P.key===v)).filter(v=>!!v),[c,o]=y.useState("premiumWritten"),[u,m]=y.useState(""),[p,k]=y.useState(""),[C,a]=y.useState("monthly"),[b,w]=y.useState("personal"),[A,M]=y.useState(""),[R,d]=y.useState(""),[L,B]=y.useState(null),D=c==="custom"&&u.trim()?ce(u):null,$=c==="custom"?D??{helper:"Describe the performance target you want management to consider.",format:"count"}:oe.find(v=>v.key===c);y.useEffect(()=>{l&&(o("premiumWritten"),m(""),k(""),a("monthly"),w("personal"),M(""),d(""),B(null))},[l]);function S(){const v=Number(p);if(!Number.isFinite(v)||v<=0){B("Enter a positive target.");return}if(c==="custom"&&!u.trim()){B("Describe the custom metric you want AI to track.");return}const P=c==="custom"?D??ce(u):null;
21h.agencies.addPerformanceGoalRequest(t,{requestedById:n.id,metric:c,customMetricLabel:P==null?void 0:P.label,customMetricPrompt:P==null?void 0:P.prompt,customMetricHelper:P==null?void 0:P.helper,customMetricFormula:P==null?void 0:P.formula,target:v,period:C,dueDate:A?new Date(A).toISOString():void 0,scope:b,note:R.trim()||void 0}),B(null),i()}return l?e.jsx(je,{open:l,onClose:s,title:"Request a goal",size:"md",children:e.jsxs("div",{className:"space-y-4",children:[e.jsxs("div",{children:[e.jsx("label",{className:"label",children:"Metric"}),e.jsxs("div",{className:"grid auto-rows-fr gap-2 sm:grid-cols-2",children:[x.map(v=>e.jsxs("button",{type:"button",onClick:()=>{o(v.key),B(null)},className:`flex min-h-[4.75rem] flex-col justify-center rounded-md border px-3 py-2 text-left text-sm ${c===v.key?"border-gold-400 bg-gold-50 text-ink-900":"border-ink-200 bg-white text-ink-700 hover:border-ink-300"}`,children:[e.jsx("div",{className:"font-medium",children:v.label}),e.jsx("div",{className:"text-[11px] text-ink-500",children:v.helper})]},v.key)),e.jsxs("button",{type:"button",onClick:()=>{o("custom"),B(null)},className:`flex min-h-[4.75rem] flex-col justify-center rounded-md border px-3 py-2 text-left text-sm ${c==="custom"?"border-gold-400 bg-gold-50 text-ink-900":"border-ink-200 bg-white text-ink-700 hover:border-ink-300"}`,children:[e.jsxs("div",{className:"font-medium inline-flex items-center gap-1.5",children:[e.jsx(ee,{className:"h-3.5 w-3.5 text-gold-600"})," Custom AI metric"]}),e.jsx("div",{className:"text-[11px] text-ink-500",children:"Request something like policies renewed or approved documents."})]})]})]}),c==="custom"&&e.jsxs("div",{children:[e.jsx("label",{className:"label",children:"Custom metric"}),e.jsx("input",{className:"input text-sm",placeholder:"e.g. policies renewed",value:u,onChange:v=>m(v.target.value)}),e.jsx("div",{className:"mt-1 text-xs text-ink-500",children:D?`AI will map this request to ${D.label}.`:"AI will map your wording to the closest live platform metric."})]}),e.jsx("p",{className:"text-sm text-ink-600",children:$.helper}),e.jsxs("div",{children:[e.jsx("label",{className:"label",children:"Goal for"}),e.jsx("div",{className:"grid grid-cols-2 gap-1.5",children:[{value:"company",label:"Company-wide",helper:"Whole agency"},{value:"personal",label:"For me",helper:n.name}].map(v=>e.jsxs("button",{type:"button",onClick:()=>w(v.value),className:`rounded-md border px-3 py-2 text-left text-sm ${b===v.value?"border-gold-400 bg-gold-50 text-ink-900":"border-ink-200 bg-white text-ink-700 hover:border-ink-300"}`,children:[e.jsx("div",{className:"font-medium",children:v.label}),e.jsx("div",{className:"text-[11px] text-ink-500",children:v.helper})]},v.value))})]}),e.jsxs("div",{children:[e.jsxs("label",{className:"label",children:["Target (",$.format==="money"?"$":"count",")"]}),e.jsx("input",{className:"input",type:"number",min:0,step:$.format==="money"?1e3:1,value:p,onChange:v=>k(v.target.value)})]}),e.jsxs("div",{children:[e.jsx("label",{className:"label",children:"Period"}),e.jsx("div",{className:"grid grid-cols-3 gap-1.5",children:["monthly","quarterly","annual"].map(v
21=>{const P=C===v;return e.jsx("button",{type:"button",onClick:()=>a(v),className:`rounded-md border px-2 py-1.5 text-sm capitalize ${P?"border-gold-400 bg-gold-50 text-ink-900":"border-ink-200 bg-white text-ink-700 hover:border-ink-300"}`,children:v},v)})})]}),e.jsxs("div",{children:[e.jsx("label",{className:"label",children:"Due date (optional)"}),e.jsx("input",{className:"input",type:"date",value:A,onChange:v=>M(v.target.value)}),e.jsx("div",{className:"text-[11px] text-ink-500 mt-1",children:"A custom deadline for this requested target. If approved, it carries into the goal."})]}),e.jsxs("div",{children:[e.jsx("label",{className:"label",children:"Note for manager"}),e.jsx("textarea",{className:"input min-h-[5.5rem] resize-none text-sm",placeholder:"Why this goal would help, what you want to be measured on, or timing.",value:R,onChange:v=>d(v.target.value)})]}),L&&e.jsx("div",{className:"rounded-md border border-alert-ring bg-alert-soft px-3 py-2 text-xs text-alert",children:L}),e.jsxs("div",{className:"flex items-center justify-end gap-2 pt-3 border-t border-ink-100",children:[e.jsx("button",{type:"button",className:"btn-outline text-sm",onClick:s,children:"Cancel"}),e.jsxs("button",{type:"button",className:"btn-primary text-sm",onClick:S,children:[e.jsx(de,{className:"h-3.5 w-3.5"})," Send request"]})]})]})}):null}const be=[{key:"premiumUnderMgmt",label:"Premium under mgmt",format:"money",direction:"high",blurb:"Sum of bound-policy premium across each agent's book."},{key:"boundPolicies",label:"Bound policies",format:"count",direction:"high",blurb:"Count of bound policies on each agent's clients."},{key:"resolvedLast30",label:"Activities resolved (30d)",format:"count",direction:"high",blurb:"Activity Center tasks resolved in the last 30 days."},{key:"resolvedLifetime",label:"Activities resolved (lifetime)",format:"count",direction:"high",blurb:"All-time activity resolutions."},{key:"outboundMessages",label:"Outbound messages",format:"count",direction:"high",blurb:"AI / marketing messages sent on behalf of each agent's clients."},{key:"responseRate",label:"Response rate",format:"percent",direction:"high",blurb:"Share of inbound client messages this agent has resolved."},{key:"avgHandleMs",label:"Avg handle time",format:"duration",direction:"low",blurb:"Average time from in-progress â resolved on Activity Center cards."},{key:"avgAckMs",label:"Avg ack time",format:"duration",direction:"low",blurb:"How quickly each agent acknowledges new notifications."},{key:"docsUploaded",label:"Documents uploaded",format:"count",direction:"high",blurb:"Files this agent has shared into client files."},{key:"assignedClients",label:"Book size",format:"count",direction:"high",blurb:"Active clients assigned to this agent."},{key:"openActivities",label:"Open activities",format:"count",direction:"low",blurb:"Activity Center cards still on each agent's plate (lower = cleaner queue)."}],Q={newClients:{key:"newClients",label:"New clients (30d)",format:"count",direction:"high",blurb:"Client profiles created in the last 30 days, ranked by assigned book."},newProspects:{key:"newProspects",label:"New prospects (30d)",format:"count",direction:"high",blurb:"Prospect profiles created in the last 30 days and assigned to each staff member."},policiesRenewed:{key:"policiesRenewed",label:"Policies renewed",format:"count",direction:"high",blurb:"Renewal records marked renewed for policies in each staff member's book."},claimsOpened:{key:"claimsOpened",label:"Claims opened",format:"count",direction:"low",blurb:"Claims opened for each staff member's assigned clients. Lower usually means a cleaner book."},claimsClosed:{key:"claimsClosed",label:"Claims closed",format:"count",direction:"high",blurb:"Closed claim files for each staff member's assigned clients."}};function kt(l){const t=l.trim().toLowerCase(),n=s=>be.find(i=>i.key===s);return/\b(ack|acknowledge|acknowledged|first response|response time|fastest response|quickest response)\b/.test(t)?n("avgAckMs"):/\b(handle time|handling time|turnaround|cycle time|resolution time|fastest close|fastest resolve|quickest close)\b/.test(t)?n("avgHandleMs"):/\b(response rate|reply rate|inbound rate|client replies|customer replies)\b/.test(t)?n("responseRate"):/\b(backlog|open queue|open activities|open activity|open tasks|open task|pen
21ding tasks|pending task|unresolved)\b/.test(t)?n("openActivities"):/\b(premium|revenue|written premium|book premium|aum|management|mgmt)\b/.test(t)?n("premiumUnderMgmt"):/\b(book size|largest book|assigned clients|managed clients|client count|customer count|accounts managed)\b/.test(t)?n("assignedClients"):/\b(new clients?|new customers?|new accounts?|client growth|customer growth)\b/.test(t)?Q.newClients:/\b(prospect|prospects|lead|leads|quote start|quote starts)\b/.test(t)?Q.newProspects:/\b(renew|renewal|renewed|retention)\b/.test(t)?Q.policiesRenewed:/\b(closed|close|resolved|settled)\b/.test(t)&&/\bclaim/.test(t)?Q.claimsClosed:/\bclaim/.test(t)?Q.claimsOpened:/\b(document|documents|doc|docs|upload|uploaded)\b/.test(t)?n("docsUploaded"):/\b(message|messages|outbound|sms|email)\b/.test(t)?n("outboundMessages"):/\b(policy|policies|bound|bind|bindings?)\b/.test(t)?n("boundPolicies"):(/\b(activity|activities|task|tasks|resolved|closed|completed|done)\b/.test(t),n("resolvedLast30"))}function yt(l,t){return l==null?"â":t==="money"?j.money(l):t==="percent"?`${Math.round(l*100)}%`:t==="duration"?O(l):l.toLocaleString()}function wt({agencyId:l,onOpenAgent:t}){const[n,s]=y.useState("premiumUnderMgmt"),[i,r]=y.useState(""),x=i.trim()?kt(i):null,c=(x==null?void 0:x.key)??n,o=x??be.find(a=>a.key===n),u=y.useMemo(()=>h.users.list(l).filter(a=>a.role==="agent"||a.role==="manager"),[l]),m=y.useMemo(()=>u.map(a=>{const b=h.customers.list(l).filter(f=>f.assignedAgentId===a.id||(f.additionalAgentIds??[]).includes(a.id)),w=new Set(b.map(f=>f.id)),A=h.prospects.listByTenant(l).filter(f=>f.assignedAgentId===a.id||(f.additionalAgentIds??[]).includes(a.id)),M=h.policies.listByTenant(l).filter(f=>w.has(f.customerId)),R=h.tasks.listByTenant(l).filter(f=>f.assignedToId===a.id||(f.additionalAssignedToIds??[]).includes(a.id)),d=h.aiNotifications.listByTenant(l).filter(f=>f.assignedToId===a.id),L=h.claims.listByTenant(l).filter(f=>w.has(f.customerId)),B=h.renewals.listByTenant(l).filter(f=>{const z=h.policies.get(f.policyId);return z?w.has(z.customerId):!1}),D=Date.now()-720*60*60*1e3,$=b.filter(f=>new Date(f.createdAt).getTime()>=D).length,S=A.filter(f=>new Date(f.createdAt).getTime()>=D).length,v=R.filter(f=>f.completedAt&&new Date(f.completedAt).getTime()>=D).length,P=R.filter(f=>!!f.completedAt).length,N=R.filter(f=>!f.completedAt).length,H=R.filter(f=>f.startedAt&&f.completedAt).map(f=>new Date(f.completedAt).getTime()-new Date(f.startedAt).getTime()).filter(f=>f>0),W=d.filter(f=>f.acknowledgedAt).map(f=>new Date(f.acknowledgedAt).getTime()-new 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Date(s.completedAt).getTime()-new Date(s.startedAt).getTime():null,r=s.customerId?h.customers.get(s.customerId):null;return e.jsxs(se,{details:e.jsxs("div",{className:"space-y-3",children:[e.jsx(ne,{rows:[{label:"Client",value:(r==null?void 0:r.name)??"â"},{label:"Severity",value:s.severity?j.titleCase(s.severity):"â"},{label:"Status",value:j.titleCase(h.tasks.statusOf(s))},{label:"Opened",value:j.dateTime(s.createdAt)},{label:"Started",value:s.startedAt?j.dateTime(s.startedAt):"â"},{label:"Resolved",value:s.completedAt?j.dateTime(s.completedAt):"â"},{label:"Handle time",value:i!=null?O(i):"â"}]}),s.aiSummary&&e.jsxs("div",{className:"rounded border border-violet-100 bg-violet-50 px-3 py-2 text-violet-900",children:[e.jsx("div",{className:"text-[10px] uppercase tracking-wider text-violet-700 font-semibold mb-1",children:"AI summary"}),e.jsx("p",{className:"leading-snug",children:s.aiSummary})]})]}),link:{to:`/employee/tasks?focus=${encodeURIComponent(s.id)}`,label:"Activity"},children:[e.jsx("div",{className:"text-sm text-ink-900 truncate",children:s.title}),e.jsxs("div",{className:"text-[11px] text-ink-400 flex items-center gap-2 flex-wrap",children:[e.jsxs("span",{children:["Opened ",j.dateTime(s.createdAt)]}),t&&i!=null&&e.jsxs("span",{className:"font-medium text-ink-900",children:["· Handle ",O(i)]}),n&&s.completedAt&&e.jsxs("span",{children:["· Resolved ",j.relative(s.completedAt)," ago"]}),!t&&!n&&e.jsx(q,{tone:s.severity==="urgent"?"error":"warn",children:h.tasks.statusOf(s)==="in_progress"?"In progress":"Open"})]})]},s.id)})})}function Rt({notifications:l}){return l.length===0?e.jsx(Y,{label:"No acknowledged notifications yet."}):e.jsx("ul",{className:"divide-y divide-ink-100",children:l.map(t=>{const n=t.acknowledgedAt?new Date(t.acknowledgedAt).getTime()-new Date(t.createdAt).getTime():null,s=t.customerId?h.customers.get(t.customerId):null;return e.jsxs(se,{details:e.jsxs("div",{className:"space-y-3",children:[e.jsx(ne,{rows:[{label:"Client",value:(s==null?void 0:s.name)??"â"},{label:"Topic",value:t.topic?j.titleCase(t.topic):"â"},{label:"Severity",value:t.severity?j.titleCase(t.severity):"â"},{label:"Arrived",value:j.dateTime(t.createdAt)},{label:"Acknowledged",value:t.acknowledgedAt?j.dateTime(t.acknowledgedAt):"â"},{label:"Time-to-acknowledge",value:n!=null?O(n):"â"}]}),t.aiSummary&&e.jsx("div",{className:"rounded border border-violet-100 bg-violet-50 px-3 py-2 text-violet-900",children:t.aiSummary})]}),children:[e.jsx("div",{className:"text-sm text-ink-900 truncate",children:t.title}),e.jsxs("div",{className:"text-[11px] text-ink-400",children:["Arrived ",j.dateTime(t.createdAt),n!=null&&e.jsxs("span",{className:"text-ink-900 font-medium",children:[" · Ack ",O(n)]})]})]},t.id)})})}function Le({comms:l,customers:t}){if(l.length===0)return e.jsx(Y,{label:"No inbound requests yet."});const n=new Map(t.map(s=>[s.id,s]));return e.jsx("ul",{className:"divide-y divide-ink-100",children:l.slice().sort((s,i)=>s.createdAt<i.createdAt?1:-1).map(s=>{const i=s.customerId?n.get(s.customerId):null;return e.jsxs(se,{link:i?{to:`/employee/clients/${i.id}`,label:"Profile"}:void 0,details:e.jsxs("div",{className:"space-y-3",children:[e.jsx(ne,{rows:[{label:"Client",value:(i==null?void 0:i.name)??"â"},{label:"Subject",value:s.subject??"â"},{label:"Channel",value:s.channel.toUpperCase()},{label:"Direction",value:j.titleCase(s.direction)},{label:"Received",value:j.dateTime(s.createdAt)},{label:"Resolved",value:s.resolvedAt?j.dateTime(s.resolvedAt):"Still pending"}]}),e.jsx("pre",{className:"rounded border border-ink-100 bg-white p-3 text-ink-700 whitespace-pre-wrap font-sans text-xs",children:s.body})]}),children:[e.jsxs("div",{className:"text-sm text-ink-900 truncate",children:[e.jsx("span",{className:"font-medium",children:(i==null?void 0:i.name)??"â"})," ",e.jsx("span",{className:"text-ink-500",children:s.subject??"â"})]}),e.jsxs("div",{className:"text-[11px] text-ink-400 flex items-center gap-2 flex-wrap",children:[e.jsxs("span",{children:[s.channel.toUpperCase()," · ",j.dateTime(s.createdAt)]}),e.jsx(q,{tone:s.resolvedAt?"success":"warn",children:s.resolvedAt?"Resolved":"Pending"})]})]},s.id)})})}function Lt({messages:l}){return l.length===0?e.jsx(Y,{label:"No outbound messages yet."}):e.jsx("ul",{className:"divide-y divide-ink-100",children:l.slice().sort((t,n)=>(t.sentAt??t.createdAt)<(n.sentAt??n.createdAt)?1:-1).map(t=>{const n=t.customerId?h.customers.get(t.customerId):null;return e.jsxs(se,{details:e.jsxs("div",{className:"space-y-3",children:[e.jsx(ne,{rows:[{label:"Recipient",value:(n==null?void 0:n.name)??"â"},{label:"Channel",value:t.channel.toUpperCase()},{label:"Subject",value:t.subject??"â"},{label:"Status",value:j.titleCase(t.deliveryStatus)},{label:"Sent",value:j.dateTime(t.sentAt??t.createdAt)}]}),e.jsx("pre",{className:"rounded border border-ink-100 bg-white p-3 text-ink-700 whitespace-pre-wrap font-sans text-xs",children:t.content})]}),children:[e.jsx("div",{className:"text-sm text-ink-900 truncate",children:t.subject??`${t.channel.toUpperCase()} message`}),e.jsxs("div",{className:"text-[11px] text-ink-400 flex items-center gap-2 flex-wrap",children:[e.jsxs("span",{children:[(n==null?void 0:n.name)??"â"," · ",t.channel.toUpperCase()," ·"," ",j.dateTime(t.sentAt??t.createdAt)]}),e.jsx(q,{tone:t.deliveryStatus==="opened"?"success":"info",children:j.titleCase(t.deliveryStatus)})]})]},t.id)})})}function $t({docs:l}){const[t,n]=y.useState(null),s=t?l.find(r=>r.id===t)??null:null;if(l.length===0)return e.jsx(Y,{label:"No documents uploaded yet."});const i=l.slice().sort((r,x)=>r.uploadedAt<x.uploadedAt?1:-1);return e.jsxs(e.Fragment,{children:[e.jsx("ul",{className:"divide-y divide-ink-100",children:i.map(r=>{const x=r.customerId?h.customers.get(r.customerId):null;return e.jsxs("li",{className:"py-2.5 flex items-center justify-between gap-3 flex-wrap",children:[e.jsxs("div",{className:"min-w-0 flex-1",children:[e.jsx("div",{className:"text-sm text-ink-900 truncate",children:r.fileName}),e.jsxs("div",{className:"text-[11px] text-ink-400",children:[h.helpers.documentTypeLabel(r.type),x?` · ${x.name}`:""," · ",j.relative(r.uploadedAt)]})]}),e.jsxs("div",{className:"flex items-center gap-1.5 shrink-0",children:[e.jsx("button",{type:"button",className:"btn-ghost text-xs",onClick:()=>n(r.id),title:"Quick view â opens the in-app document viewer",children:"View"}),e.jsxs("button",{type:"button",className:"btn-outline text-xs",onClick:()=>Qe(r),children:[e.jsx(rt,{className:"h-3.5 w-3.5"})," Download"]})]})]},r.id)})}),e.jsx(Ze,{document:s,open:s!=null,onClose:()=>n(null)})]})}function he({claims:l,showCloseTime:t}){return l.length===0?e.jsx(Y,{label:"No claims in this slice."}):e.jsx("ul",{className:"divide-y divide-ink-100",children:l.map(n=>{const s=h.customers.get(n.customerId),i=h.carriers.get(n.carrierId),r=h.policies.get(n.policyId);return e.jsxs(se,{link:{to:`/employee/clients/${n.customerId}`,label:"Profile"},details:e.jsx(ne,{rows:[{label:"Client",value:(s==null?void 0:s.name)??"â"},{label:"Carrier",value:(i==null?void 0:i.name)??"â"},{label:"Policy",value:r?j.policyRef(r):"â"},{label:"Status",value:j.titleCase(n.status)},{label:"Closed",value:n.closedAt?j.dateTime(n.closedAt):"Still open"}]}),children:[e.jsx("div",{className:"text-sm font-medium text-ink-900",children:(s==null?void 0:s.name)??"â"}),e.jsxs("div",{className:"text-[11px] text-ink-400 flex items-center gap-2 flex-wrap",children:[e.jsx("span",{children:j.titleCase(n.status)}),t&&n.closedAt&&e.jsxs("span",{children:["· Closed ",j.dateTime(n.closedAt)]}),e.jsx(q,{tone:n.status==="closed"?"success":"warn",children:j.titleCase(n.status)})]})]},n.id)})})}function It(l){return y.useMemo(()=>{const t=h.customers.list(l),n=h.policies.listByTenant(l),s=h.tasks.listByTenant(l),i=Date.now()-720*60*60*1e3,r=s.filter(o=>o.completedAt&&new Date(o.completedAt).getTime()>=i),x=r.filter(o=>o.startedAt&&o.completedAt).map(o=>new Date(o.completedAt).getTime()-new Date(o.startedAt).getTime()).filter(o=>o>0),c=o=>{const u=new Set(n.filter(m=>(m.department??"personal")===o&&m.status==="bound").map(m=>m.customerId));return t.filter(m=>!m.archived&&u.has(m.id)).length};return{activeClients:t.filter(o=>!o.archived).length,personalClients:c("personal"),commercialClients:c("commercial"),boundPolicies:n.filter(o=>o.status==="bound").length,premiumUnderMgmt:n.filter(o=>o.status==="bound").reduce((o,u)=>o+(u.finalPremium??u.premiumEstimate??0),0),openActivities:s.filter(o=>!o.completedAt).length,resolvedLast30:r.length,avgHandleMs:x.length?X(x):null}},[l])}function Ce(l,t){return y.useMemo(()=>{const n=h.customers.list(l).filter(d=>d.assignedAgentId===t),s=new Set(n.map(d=>d.id)),i=h.policies.listByTenant(l).filter(d=>s.has(d.customerId)),r=h.tasks.listByTenant(l).filter(d=>d.assignedToId===t),x=h.aiNotifications.listByTenant(l).filter(d=>d.assignedToId===t),c=Date.now()-720*60*60*1e3,o=r.filter(d=>d.completedAt&&new Date(d.completedAt).getTime()>=c),u=r.filter(d=>d.startedAt&&d.completedAt).map(d=>new Date(d.completedAt).getTime()-new Date(d.startedAt).getTime()).filter(d=>d>0),m=x.filter(d=>d.acknowledgedAt).map(d=>new Date(d.acknowledgedAt).getTime()-new Date(d.createdAt).getTime()).filter(d=>d>0),p=h.communications.listPendingForTenant(l).filter(d=>d.customerId&&s.has(d.customerId)),k=n.flatMap(d=>h.communications.listByCustomer(d.id).filter(L=>L.direction==="inbound")),C=k.filter(d=>d.resolvedAt),a=h.marketing.listMessages(l).filter(d=>d.customerId&&s.has(d.customerId)&&d.deliveryStatus==="sent"),b=h.documents.listByTenant(l).filter(d=>d.uploadedById===t).length,w=h.claims.listByTenant(l).filter(d=>s.has(d.customerId)),A=w.filter(d=>d.status==="closed"),M=A.filter(d=>d.closedAt).map(d=>new Date(d.closedAt).getTime()-new Date(d.createdAt??d.closedAt).getTime()).filter(d=>d>0),R=h.renewals.listByTenant(l).filter(d=>i.find(B=>B.id===d.policyId)&&d.status==="upcoming");return{assignedClients:n.length,boundPolicies:i.filter(d=>d.status==="bound").length,premiumUnderMgmt:i.filter(d=>d.status==="bound").reduce((d,L)=>d+(L.finalPremium??L.premiumEstimate??0),0),renewalsUpcoming:R.length,openActivities:r.filter(d=>!d.completedAt).length,inProgress:r.filter(d=>h.tasks.statusOf(d)==="in_progress").length,resolvedLast30:o.length,resolvedLifetime:r.filter(d=>d.completedAt).length,avgHandleMs:u.length?X(u):null,avgAckMs:m.length?X(m):null,inbou
21ndRequests:k.length,responseRate:k.length===0?null:C.length/k.length,outboundMessages:a.length,docsUploaded:b,openClaims:w.filter(d=>d.status!=="closed").length,closedClaims:A.length,avgClaimCloseMs:M.length?X(M):null,pendingInbound:p.length}},[l,t])}function X(l){return l.reduce((t,n)=>t+n,0)/l.length}function O(l){const t=Math.round(l/6e4);if(t<1)return"<1m";if(t<60)return`${t}m`;const n=Math.floor(t/60),s=t%60;if(n<24)return s?`${n}h ${s}m`:`${n}h`;const i=Math.floor(n/24),r=n%24;return r?`${i}d ${r}h`:`${i}d`}export{gs as AnalyticsPage};
Line numbers count LF bytes from the start of the resource, as the search results do. Vendor segments are library code the classifier recognised; they are stored but not indexed. Bytes are shown as Latin1 characters, one per byte.